ibis Bangkok Sukhumvit 4

This hotel is about 10 minutes walk from BTS Nana station and is in the red-light area of Sukhumvit. The street leading to the hotel has many massage places, pubs and restaurants, which becomes very active in the evenings. Though check-in was at 2 pm., we reached the hotel by 1 pm. The reception staff told that the room would be ready only after 2 hours and he offered us a complimentary drink instead. We requested a late check-out instead, which he declined. As we insisted for a late check-out by 1 hour, he told that the room would be ready immediately and refused to give the complimentary drink also. The reception staff were not at all friendly and didn’t even smile when we tried to be friendly with them. I am sure they need some training to at least smile at their guests. There was no one to take the baggage to the rooms. Room was nice, clean and was provided with free Wi-Fi and all amenities like flat TV, mini refrigerator, small locker, telephone, electric kettle, free toiletries etc. Bath room is small and we can’t complain for the price it is offered. There were no glasses in the room, instead 2 mugs were provided. When I requested the housekeeping for 2 glasses, they told I have to come down and collect it. I was also told to bring it back after use. The only staff I found with a positive attitude was the concierge, who helped me with the boxes and taxi, when I was leaving. Even at other times, he always used to offer us with any sort of help. Breakfast was paid, however, it was good. Though the property is satisfactory, I will never return to this hotel for the attitude of the staff. They don’t maintain IBIS standards.

1. I am Accor Platinum. I received no acknowledgment other than 1 drink coupon. I am now at Ibis Riverside. They thank me. They give 2 drink coupons + they give me complimentary breakfast for being Platinum. 2. The TV screen above the reception desk says you are offering a promotion. If I book an ibis reservation before 01 November, I get +500 rewards points. I asked at reception if I would get these points added to my account. They were very unhelpful. I was in a hurry at checkout so I left. How can they not know about this promotion when it is advertised right above their heads, on the television monitor?! I would like you to see that these points are added to my ALL Accor account.

The receptionists wasn’t helpful for transportation. They wanted us to book a cab to airport by ourself with a tour agency which works in the hotel with the double fee 1.000 baht

- good and prompt service - basic hotel with all basic facilities - clean and safe - polite & courteous staff - good value for money - Suitable to stay for adults only ( not preferred with kids) due to proximity to nightlife/ clubs / bars .

Quite noisy outside the room where the maids were cleaning other rooms. Good check in experience.