Dear Valued Guest, We appreciate your loyalty and your continued choice to stay at our hotel. We are truly disappointed that your overall experience did not meet your expectations, especially regarding the television issue. Please know that our team made every effort to resolve the issue and ensure the TV signal was restored as quickly as possible. Unfortunately, it required additional assistance from the network service provider, which may have added time and caused inconvenience for you. The chocolate brownie was sent to show our sincere apology for the inconvenience caused. While we expedited the process with the team, we sincerely apologize again for the inconvenience and hope to have another chance to welcome you back and make it up to you in the future. Best Regards, Phasnonth Pornpanuwat Guest Relation Manager

Dear Valued Guest, Thank you again for choosing to stay at our hotel. We are pleased to know that you were satisfied with your overall experience and will keep returning us in future. We will continue improving our facilities and services to ensure the more comfortable stay for our guests. At the same time, we would like to sincerely apologize for any inconvenience that may have caused by the unpleasant smell in the bathroom. Please be noted that we have addressed the issue appropriately to ensure that we provide a pleasant and odor-free environment for all our guests in future. Thank you again for your feedback. We look forward to serving you better in the future. Kind Regards, Phasnonth Pornpanuwat Guest Relation Manager

Dear Valued Guest, Thank you again for choosing to stay at our hotel. We are delighted to know that you liked our hotel’s location. As it is well situated in the central of the city, allowing you to easily accessible to everywhere in the city. We are glad that it was advantageous for your stay. Furthermore, it is truly appreciated that our staff service was beyond your expectations and that our staff members could deliver any best possible service for you. Thank you again for your loyalty and recommendation. We hope to have another great opportunity to welcome you back and serve you again the soonest. Kind Regards, Phasnonth Pornpanuwat Guest Relation Manager

Dear Valued Guest, Thank you very much for choosing our hotel during your visit in the city. We are thrilled that you liked our hotel and that the staff service was beyond your expectations. Additionally, our breakfast selections, room and the rooftop bar were exceptional. However, we would like to sincerely apologize for unpleasant experience you may have had about the smoking smell. We appreciate your kind acknowledgement that we are non-smoking hotel. Any violation, the penalty charge will be applied and this policy is emphasized with all guests during check-in process. As a hotel, we strive to provide a welcoming and hygienic atmosphere for our guests within the premises. Any affected rooms are certain temporary closed for further cleaning process and eliminate such an unpleasant smell. Please know that the best comfort of our guest’s stay is top priority. Thank you again for your patience regarding this matter. We hope your next visit with us will be more pleasant than the previous one. Kind Regards, Phasnonth Pornpanuwat Guest Relation Manager

Dear Valued Guest, Thank you for sharing your stay feedback with us. It is delightful to hear that you liked our hotel and that the accommodation was excellent. Additionally, the cleanliness of the hotel met your expectations. Your feedback is greatly appreciated and we will bring your feedback in area where to improve to continue enhancing our amenities and services. We hope your next visit with us will be more pleasant than the previous one. Best Regards, Phasnonth Pornpanuwat Guest Relation Manager

Dear Valued Guest, Thank you for choosing to stay at our hotel. We are disappointed to hear that your experience did not meet your expectations. We sincerely apologize for any inconvenience caused by the hot water system and we will immediately address the issue with our team to ensure the best comfort for our guests. Regarding the hotel's location, we understand that it may not be ideal for everyone, but we strive to provide a safe and secure environment within our premises. We appreciate your feedback and hope to have the opportunity to welcome you back for a better experience in the future. Kind Regards, Phasnonth Pornpanuwat Guest Relation Manager

Dear Valued Guest, Thank you for taking the time to share your experience of your stay with us. We are delighted to hear that your room was comfortable and well-maintained, and that the quality of the bed contributed to a seamless night's sleep. It is also great to hear that our breakfast offering met your satisfaction and helped you start your day off on the right foot. Your satisfaction is our top priority and we hope to have the opportunity to welcome you back in the future. Kind Regards, Phasnonth Pornpanuwat Guest Relation Manager

Dear Valued Guest, We truly appreciate your feedback and are delighted to know that you liked our hotel and that the overall experience met your expectations. We strive to provide excellent service and it is rewarding to know that we have succeeded. We hope to continue providing you with a positive experience in the future. Thank you again for choosing our hotel. We look forward to seeing you again in this near future. Best Regards, Phasnonth Pornpanuwat Guest Relation Manager

Dear Valued Guest, Thank you for taking your time to tell us about your stay experience. We are thrilled to read that you were happy with the staff service. Particularly, an excellent service from our front desk staff Khun Toon. Please rest assured that we will pass on your kind compliment to her as a big motivation for her hard work and dedication. We hope to have the pleasure of welcoming you back in this near future. Best Regards, Phasnonth Pornpanuwat Guest Relation Manager

Dear Mr. S., Warmest Greetings from ibis Styles Bangkok Sukhumvit 4. and thank you for sharing your feedback following your recent stay. As a valued Accor member, your loyalty is very important to us, and I am truly sorry that we failed to meet the high standards you rightfully expect from us. I have taken note of your frustrations regarding the staffing levels during your arrival and departure. We strive for efficiency, and it is clear that being understaffed during these peak times caused you significant inconvenience. Furthermore, I apologize for the confusion regarding your room readiness and the unpleasant odor you encountered; this is certainly not the standard of cleanliness we aim to maintain. Please be assured that your comments have been shared with our Front Office and Housekeeping managers to ensure we adjust our staffing schedules and room inspection protocols immediately. We value your patronage and hope to have the opportunity to regain your trust and provide you with the seamless experience you deserve on your next visit. Best regards, Sincerely, Rattana Prasertklang Front Office Manager

Dear Valued Guest, Thank you very much for taking your time to tell us about your stay feedback. We are delighted to hear that you enjoyed your stay and that the hotel facilities, restaurants and our breakfast offerings lived up your experience. We will maintain our level of service to ensure the best experience for all of our guests in the future. Your positive feedback will be also shared with the team especially the housekeeping staff as it serves as a great inspiration for us to continue doing another excellence in future. Thank you again for choosing to stay at our hotel. Look forward to welcoming and serving you again in the future. Best Regards, Phasnonth Pornpanuwat Guest Relation Manager

Dear Valued Guest, Thank you for taking your time to leave us a review. We truly regret to know that your overall experience on this your recent stay did not meet your expectations. We will share your feedback in areas where to improve with concerned departments for further necessary changes in future. Additionally, we do apologize for any inconvenience regarding the set-up of room amenities. In order to support sustainability, we have made the available upon request instead of automatically providing them in every room. This allows us to reduce single use plastic, waste and conserve resources, while still ensuring that our guests have everything they need for a comfortable stay. Thank you for your understanding and cooperation in our efforts towards a green future. We wish you will select our hotel once again when you have trip to the city. Should there be further suggestion to make sure your next visit with us the more pleasant please feel free to let us know. Look forward to seeing you soon. Kind Regards, Phasnonth Pornpanuwat Guest Relation Manager

Dear Valued Guest, Thank you for taking out time to leave us a review. We are thrilled that you liked our hotel and that all aspects of your stay were beyond your expectations. It is also a wonderful to know that our hotel shuttle service added to your experience and it made your stay more convenient. We will be waiting for your next visit to provide you another fantastic stay. Thank you and Best Regards, Phasnonth Pornpanuwat Guest Relation Manager

Dear Valued Guest, Thank you for taking your time to leave us a review regarding your stay at Ibis Styles Bangkok Sukhumvit 4. We greatly appreciate your support, and it has been a pleasure to have you as our valued guest. We are thrilled that you were happy with your stay and the staff service reached your expectations. Your positive feedback to our staff will be shared with all of them as it serves as a great encouragement for us. Meanwhile, we sincere apologize for inconvenience caused by the elevator service. We strive to provide the most comfortable and convenient stay for our guests, but it did not reflect well to your experience regarding this matter. Despite this, we hope that you will give us another chance to welcome you back and serve you in the future. We wish your future visit with us will be more pleasant than the previous one. Best Regards, Phasnonth Pornpanuwat Guest Relation Manager

Dear Valued Guest, Thank you for taking out time to leave us a review. We are disappointed to know that your recent stay did not meet your expectations, and we sincerely apologize for any inconvenience you may have experienced during your stay. Please note that our team makes sure to provide check-in process in a timely manner to ensure a smooth and efficient experience for our guests. We apologize if our hotel policy caused you inconvenience and that it led to the delay of check-in. Please note that we have this policy in place to ensure our guest's comfort during the stay. The guests are able to sign their bills to the room account and settle at once upon departure. If any portion of unused, we proceed a cancellation process which takes around 7-14 working days or depending on local bank process. We kindly ask that you contact the local bank for assistance or if any additional assistance you may require, please feel free to inform us know. Despite this experience, we hope you will give us another opportunity to welcome and serve you better in the future. Warmest Regards, Phasnonth Pornpanuwat Assistant Guest Relation Manager

Dear Valued Guest, Thank you again for choosing to stay at our hotel. We are truly appreciated you sharing your stay experience with us and are thrilled that your overall experience was beyond your expectations. As a hotel, we strive to deliver the highest level of service for our guests, knowing that you were satisfied with all aspects of your stay is a great encouragement for us and we will continue striving for excellence in future. We are also glad that our check-in process was smooth and simple for you. Furthermore, an efficient and professional service from our front desk staff Khun Ing and Khun Vee made your arrival was seamless and flawless. Please be noted that we will surely deliver your kind words to both of them as it serves as a big motivation and endorsed their hard work and dedications. Thank you once again for your wonderful review. We will be waiting for your next visit to provide you another fantastic stay. Kind Regards, Phasnonth Pornpanuwat Assistant Guest Relation Manager

Dear Valued Guest, Thank you very much for choosing to stay at our hotel. We are thrilled to read that you enjoyed your overall stay with us and the staff service was incredibly excellent and met your satisfactions. Furthermore, we are also glad to know that you had an enjoyable breakfast. However, we regret to hear that our breakfast selections did not meet your expectations. Please know that we strive to provide our guests with diverse menu to cater to our guest's preference from various cultural backgrounds. We thank you for your input and will take your feedback to continue enhancing our guest's experience. Additionally, we sincerely apologize for incovenience caused by the deposit. We have this policy in place to ensure that all of our guests have the most comfortable experience. With this policy, the guests are able to sign their bills to the room account and settle at once upon departure. If any portion of unused, it will be returned. Thank you again for your kind patience and understanding. We hope with this experience, you will still give us a chance to welcome you back and serve you even better experience. Best Regards, Phasnonth Pornpanuwat Assistant Guest Relation Manager