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Novotel Bangkok Sukhumvit 4 Hotel 4 stars

Customer review rating 4.4/5 1,161 reviews

ALLSAFE approved hotel

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How it works?
Novotel Bangkok Sukhumvit 4
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+ 20 Services

Hotel extras

  • 20-minute Airport Link train-ride to Bangkok

  • "Outdoor garden pool, spa, fitness centre"

  • 24-hour buffet dining at The Square

  • Ergonomic work space, marble en-suite bath

  • Premier Floor VIP room with Lounge breakfast

Hotel location

Novotel Bangkok Sukhumvit 4

27 Sukhumvit 4
Klongtoey
10110 bangkok
thailand

Tel: +6626592888

Fax: (+66)2/6592889

Check-in from 14h00

Check out up to 12h00

  • MRT SUKHUMVIT :  SUKHUMVIT LINE SUKHUMVIT

  • By plane

    DON MUANG At 33km / 20.51 miles

  • By plane

    SUVARNABHUMI At 33km / 20.51 miles - Shuttle paying

GPS :13.739315, 100.553097

Hotel services

FOOD EXCHANGE

Savour the best of Asian cuisine and Western favourites at our 96 seater Food Exchange restaurant. Friendly staff at this chic All Day Dining venue serves meals that excite the palate. It is located on level 1 and offers street views.

Services in the hotel and nearby

Check-in from - Check out up to

In summary

  • Swimming pool
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
Catering services
  • No Restaurant
  • No Bar
  • Breakfast
    • Buffet Additional charge
  • Room service
    • Hot meals
Accessibility
  • Wheelchair accessible hotel
Hotel Services And Equipments
  • Hotel informations
    • 185 rooms
    • 2 rooms for people with reduced mobility
    • No family room
    • No connecting room
    • 185 non-smoking rooms
    • 24 floors
  • Languages spoken at the hotel
    • Chinese Mandarin
    • Thai
    • English
  • Laundry / Valet Services
    • Dry cleaning / Ironing
  • Wi-Fi
    • High Speed WiFi
    • WiFi in the communal areas
    • WiFi at the hotel
    • High Speed internet
  • Air conditioning
    • Air Conditioning
  • Reduced mobility Facilities
  • 100% Non Smoking Property
  • Check In & Check-out facilities
    • Express check-out
  • Porter
    • Porter
  • Concierge
    • Concierge
  • Currency exchange
    • Currency exchange
Access to property
  • Shuttle
    • SUVARNABHUMI Additional charge
    • BKK Additional charge
  • Parking
    • On site
    • 130 parking spaces
    • Private
    • Parking opened 24/7
    • Parking with security service
Well-being
  • Swimming pool
    • Outside
    • On site
  • In Balance Fitness
    • On site

Our accommodation(s)

The hotel offers 185 Deluxe and Grand Deluxe rooms with the modern Novotel N'Room design. The new concept room is simple, sleek, and functional with natural lighting, unique wall art, and a full range of amenities to ensure a comfortable stay. Rooms start from 28 m². Each features a 49" Smart TV, comfortable bed, minibar, fridge, safety deposit box, work desk and a range of amenities. All rooms enjoy city views.

Our guest reviews for
Novotel Bangkok Sukhumvit 4

100% genuine reviews from our guests

Find out more

ALL Rating 4.4/5

1,161 reviews

TripAdvisor Rating 4.5/5

347 reviews

2021 TripAdvisor Certificate of Excellence
Certificate of excellence 2021

Good stay

Customer review rating 3.5/5

J Couples - 14/10/2021 Confirmed reviews ALL

nice hotel in not very good environment but the hotel is good. nice bed and pillow (I bought it), staffs are nice

Nice view. Platinum Menu. Great Service

Customer review rating 4.5/5

Paul W. Friends - 06/10/2021 Confirmed reviews ALL

View is amazing, at the pool and in your room. Platinum menu is yummy, and the mock tail are really good. Service is very good, including front desk, restaurant, and housekeeping. Thank you so much

Good location and helpful staff

Customer review rating 5.0/5

Alig Couples - 03/10/2021 Confirmed reviews ALL

Very good

Customer review rating 5.0/5

Doris Solo - 30/09/2021 Confirmed reviews ALL

PERFECT

Outstanding Service

TripAdvisor rating 5.0/5

jeanpaulfontenille Solo travel - 23/09/2021 TripAdvisor review

From check-in to check-out, every moment at the Novotel Bangkok Sukkumvit Soi 4 has been most enjoyable. I haven’t come across so well trained and friendly staff for a very long time. The past 18 months in this COVID era has accustomed us to reduced services and poorly motivated staff. It is the other way around at this hotel. The staff is welcoming, smiling and is always trying its best to make your stay a most memorable one.

Dear jeanpaulfontenille, Warm greetings from Novotel Bangkok Sukhumvit 4! Thank you for sharing your wonderful review of Novotel Bangkok Sukhumvit 4 We are very happy to know that you have thoroughly enjoyed your stay at our hotel even the period of COVID19 situation and that we were able to provide you with excellent service. It is all our pleasure to have you staying with us. We will make sure to forward your kind words to our staff directly as well as a reward for their professional warm service. We hope we become your accommodation of choice in Bangkok and look forward to seeing you again upon your next visit. Best regards, Ms. Supinya Chuchom Front Office Manager

I hated it.

Customer review rating 3.0/5

Michael Solo - 07/09/2021 Confirmed reviews ALL

Trouble started when I ordered the breakfast which you had to pick up from reception and it was packed up in take away containers. I misread the form and ordered an American Breakfast plus one Thai dish for my free Platinum breakfast. The receptionist seemed very upset at my order and immediately set me straight. However this set off a program of harassment as they were sure I had an unregistered guest in my room, so continuous phone calls after arriving back at night and questions each time I went past reception - so I started going out through the garage. In addition the breakfast was horrible, far worse than the food in the quarantine hotel I stayed in last year. It was cold, the fruit salad was one type of rock hard fruit, the Thai option was tasteless and cold soup and cold soggy toast. September 1st came and thank god the restaurant was going to open - yes open but they served the same garbage just served on plates, then the two staff for stand in strategic positions to stare at you hating the food - which of course I just left. Glossy breakfast photos on their web site is not what you are going to get. The room was freezing I set the air conditioning on 30c but was still freezing - had to turn it off but I could not call or go to reception as I was sure the harassment would start again. The kicker was that I could not leave as I had to pay at the time of booking (perfect policy for this hotel) and my circumstances changed and I had to extend one night so eight nights in total of this. This being Thailand they can have me locked up for this review but at least I am used to prison guards and the food after staying here.

Dear Michael L., Thank you for taking the time to tell us about your experience at the Novotel Bangkok Sukhumvit 4. As indicated on our phone call I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. All the points you have highlighted in your review have been shared with our operation teams for prompt corrective action. We have also followed up on the member points that were delayed to reflect onto your account. This should already be reflected as I type. We understand that you are disappointed with your previous stay with us and hope to be able to welcome you in the future under better circumstances. Lastly, in your review, we noted that we didn't get the highest scores for Hygiene and cleanliness. Could you elaborate on the reasons for this lower rating. Thank you. Sincerely,

Newly hotel, good location, value of money

Customer review rating 5.0/5

Ps Friends - 15/08/2021 Confirmed reviews ALL

Very good service and good location. By the promotion is very value for money.

Dear PS, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Nalintip L. Assistant Guest Relations Manager

Hospital appointment

Customer review rating 4.0/5

David J. Couples - 01/08/2021 Confirmed reviews ALL

I had a hospital appointment nearby , came with my wife , good location , good service , upgraded room , all good

Dear David J., Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Nalintip L. Assistant Guest Relations Manager

very comfortable bed, value for money

Customer review rating 4.5/5

Yutthana S. Solo - 15/07/2021 Confirmed reviews ALL

comfortable bed and relaxing room with great city view of BKK, there are complementary welcome snacks in the room, the location is quite far from BTS, even there is shuttle service but the time isn't practical for working (9AM-4PM). The nearby shop is almost close at this situation, but compare to the price, it is value for money. Service from reception is great too.

Dear Yutthana S., We are delighted to read that overall you enjoyed your time with us. We look forward to welcoming you back very soon. Best regards, Nalintip L. Assistant Guest Relations Manager

Comfortable stay

Customer review rating 4.5/5

Bob E. Solo - 04/07/2021 Confirmed reviews ALL

Short stay ...staff very helpful. Had no issues.

Dear Bob e, We very much appreciate your comments regarding your stay at the Novotel Bangkok Sukhumvit 4. It is always a pleasure to receive positive feedback. We will share your comments with our team. We are sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Nalintip L. Assistant Guest Relations Manager

Very good for Accor member

Customer review rating 5.0/5

Arr Business - 26/06/2021 Confirmed reviews ALL

Very very worth stay

Dear Arr, We very much appreciate your comments regarding your stay at the Novotel Bangkok Sukhumvit 4. It is always a pleasure to receive positive feedback. We will share your comments with our team. We are sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Best regards, Nalintip L. Assistant Guest Relations Manager

Great ASQ

Customer review rating 4.5/5

Moritz Families - 18/04/2021 Confirmed reviews ALL

Great staff, comfortable bed and spacious room. The food selection was good and always delicious. I recommend to do asq here

Dear Moritz, Thank you very much for your kind feedback of our room, food selection and our team. We strive to provide each guest with a memorable and seamless experience. Thanks once again for taking the time to share your thoughts with us. We look forward to seeing you again soon. Best regards, Nalintip Lertnanawong Assistant Guest Relations Manager

Very good solution for your quarantine period

Customer review rating 4.0/5

Gianluca Business - 19/03/2021 Confirmed reviews ALL

Service is extremely dedicated. From my personal taste, food quality is not the best.

Dear Gianluca G., Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Novotel Bangkok Sukhumvit 4

Highly Recommendable Service

Customer review rating 5.0/5

Renante T. Solo - 06/03/2021 Confirmed reviews ALL

Overall good quality service.

Dear Renante T., We very much appreciate your comments regarding your stay at the Novotel Bangkok Sukhumvit 4. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Novotel Bangkok Sukhumvit 4

Good stay

Customer review rating 5.0/5

K. Solo - 19/02/2021 Confirmed reviews ALL

Great experience during my ASQ time there. Felt good and safe.

Dear K., We are pleased to read your feedback regards to your experience during the stay with us. It was a pleasure to have you as our guest at the Novotel ibis Styles Bangkok Sukhumvit 4. Please do let us know if your travels take you to Bangkok in the future as we would be delighted to have you back as our guest. Kind regards, Nalintip Lertnanawong Assistant Guest Relations Manager

Excellent stay considering it was a quarantine

Customer review rating 4.5/5

Tarek C. Families - 13/02/2021 Confirmed reviews ALL

The staff were great and the food was good would have preferred 2 outside visits i.e. morning and afternoon is there a need for 2 COVID tests??

Dear Tarek C., Thank you very much for taking the time to share with us your impressions following your recent stay with us. We were pleased to read that you enjoyed our food and service. As you mentioned about the COVID test, please be informed that in order to receive the quarantine certificate it is required for 2 times of COVID test result. Nevertheless, thank you for your valuable feedback. It is the quarantine stay and the guest safety is our first priority, it might be the limited activity that you able to do during the stay. We look forward to welcoming you back in future. Best regards, Nalintip Lertnanawong Assistant Guest Relations Manager

Comfortable Hotel

TripAdvisor rating 4.0/5

Mikeshanghai 27/10/2020 TripAdvisor review

My second stay at this hotel and as an Accor member got a room upgrade. The room was very comfortable. Unfortunately, due to Covid there was a restricted breakfast. More probably, for the same reason, the occupancy of the hotel was low. I rate the hotel highly. Out of Accor's control was the appalling state of the road outside, soi 4. It is being repaired but at a snails pace!

Dear Mikeshanghai, Warm greetings from Novotel Bangkok Sukhumvit 4! May we begin by thanking you for taking the time to write a review of your stay with us, in addition, we truly appreciate your kind words. Given the wide choice of accommodation available in Bangkok and the surrounding area, we are delighted you chose us. We hope on your next trip you choose to stay with us again as it would be a pleasure to welcome you back. Best regards, Ms. Supinya Chuchom Front Office Manager

Brilliant hotel in Bangkok

TripAdvisor rating 5.0/5

TingleyLad 14/03/2020 TripAdvisor review

This is an excellent hotel in a very convenient location. The staff are helpful, friendly and courteos. Rooms are a very good size with the advantage of carpetted floors. Big selection of TV channels but, unfortunately, no BBC World service or Sky News and/or Sport. Lovely pool on the roof. Very good choice at breakfast & the warm food selection was just that, warm (not like some other hotels). There are plenty of bars and restaurants nearby. We liked Fitzgeralds just along the street & Det-5 on Soi 8.. Would definitely recommend this hotel for a peaceful stay.

Dear TingleyLad, Thank you for choosing Novotel Bangkok Sukhumvit 4 as your accommodation during your visit to Bangkok and it was a genuine pleasure to be of service to you. As an Novotel-branded property we are entirely dedicated in ensuring that our guests enjoy a superlative stay and comments such as yours go a long way in letting us know that we are meeting our goal of total guest satisfaction. We hope we have the opportunity to welcome you again in the not too distant future as one of our extremely valued returning guests. Best regards, Ms. Supinya Chuchom Front Office Manager

Pool issues

TripAdvisor rating 4.0/5

695and 05/02/2020 TripAdvisor review

Our stay at Novotel Sukhumvit 4 was great but I was not happy with some pool issues. First of all it s odd that Ibis styles guests use same pool & lifts which made it extremely busy with only 3 lifts and small pool area. Also I don’t like being chased off the pool area as early as 6pm so they can convert it into a bar area. I was also told ( by the bar manager ) I couldn’t stay because I was wearing flipflops. A pool bar should be casual whether it s on a rooftop with views or not. And 6pm is way too soon to close a pool.

Dear 659and, May we begin by sincerely thanking you for choosing Novotel Bangkok Sukhumvit 4 for your trips to Thailand and for taking the time to complete an online review on TripAdvisor. Your value feedback, it has been brought to our attention that your recent visit with us was not up to our usual exacting our standards and we would like to offer our genuine apologies for the inconvenience about the hotel facilities such as pool area and elevator service you encountered during your recent time with us. Our management team had already met for specifically discussion in the areas we were sadly lacking. Providing the highest levels of hospitality is our overwhelming aim and hearing we have fallen below that standard is something, we would like to address immediately. May we end by saying we hope you have the opportunity to visit us again in the very near future as one of our valued returning guests. Best regards, Ms. Supinya Chuchom Front Office Manager

Television Amenity

TripAdvisor rating 4.0/5

Venture530608 Business - 26/01/2020 TripAdvisor review

-Hotel needs a good, English news channel--either BBC or CNN, etc. All your guests are not Arab, Indian or Chinese-----but most all the news channels cater to these nationalities, and are mostly local (country) news.Have mentioned this before after many other stays. Really all the other hotesl in Bangkok I have stayed in have a well-known world news channel. Thanks

Dear Venture530608, Warm greetings from Novotel Bangkok Sukhumvit 4. Thank you for choosing Novotel Bangkok Sukhumvit 4 for your visit to Bangkok and for taking the time to provide us with your valuable feedback. We are sorry to hear your disappointment with the English channel news are not varieties . It is unfortunate to read that your recent stay was inconsistent with the usual level of service we always aim to offer to our guests. We would like to apologize once again for the inconveniences and frustrations you were faced with. Your feedback will help us to improve on our services and has been shared the relevant department heads and team members concerned for further improvements and to refocus our maintenance details. Best regards, Ms. Supinya Chuchom Front Office Manager

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