Novotel Bangkok Sukhumvit 4 4 stars

Customer review rating (ALL Rating) 4.6/5 1,249 reviews

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27 Sukhumvit 4, Klongtoey, 10110 BANGKOK, Thailand

Description

Hotel extras

  • 20-minute Airport Link train-ride to Bangkok

  • "Outdoor garden pool and fitness centre"

  • RedSquare Rooftop Bar with Bangkok view

  • Complimentary Shuttle service to Nana BTS station (conditions apply)

Our accommodation(s)

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Hotel location

Novotel Bangkok Sukhumvit 4

27 Sukhumvit 4, Klongtoey
10110 BANGKOK
Thailand

GPS:13.739315, 100.553097

Telephone
Fax +66 2 659 2889

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • 100% Non Smoking Property
  • Room service

Food Exchange

Savour the best of Asian cuisine and Western favourites at our 96 seater Food Exchange restaurant. Friendly staff at this chic All Day Dining venue serves meals that excite the palate. It is located on level 1 and offers street views.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.6/5  1,249 reviews

TripAdvisor Rating  4.6/5  955 reviews

Certificate of excellence 2025

The worst Novotel i have stayed in with very unprofessional staff

TripAdvisor rating 1.0/5

paulmI4049AJ TripAdvisor review

the hotel is located a few hundred metres from the red light district and what they don't advertise is as soon as you step outside hotel you are greeted with lady night workers on both sides of the road who grab you and sexually harass you which is horrible to experience every time you depart or enter the hotel, When i checked in they were demanding a 2000 Baht deposit in cash which i refused as i was only there for 2 days and needed the cash i had, they made a drama about this and eventually when i threatened to cancel the booking and leave they agreed to empty the mini bar so i didn't need to pay which i find crazy why anyone would pay mini bar prices when there is a 7-eleven outside the hotel. as i entered my room i noticed how dirty and old the carpet was and when i checked the bed i found a blood stain on the sheet, i immediately got the cleaner who was outside my room to come and change which she did straight away and when i showed her the dirty carpet she said it was normal as they don't have much time to clean properly. I then got in the elevator to go downstairs to reception and it was filthy and full of rubbish, i explained to the reception and duty manager about my dirty room and the blood stain and they just shrugged their shoulders and said 'the sheet was changed' what else do you require? which i thought was very unprofessional but i put it down to the fact i refused the deposit and they were sulking about that. The noise in the room from the elevator is very bad and goes on 24 hours with clanging and banging. I ordered room service one night and when it came they had added nearly 100 Baht extra for multiple taxes and they said it is noted on the back of the menu at the bottom which it is in tiny letters i could not read , this should be on the front of menu and highlighted. Again when i went to reception to complain about this the girl had a very bad attitude and when i asked for the general managers name and contact to complain about the rude staff and the poor service i had experienced she refused and said i could google it! Very unprofessional staff at the front desk and the duty manager was the worst of them all.

Fantastic Hotel and a very Special Cooking Class in Bangkok - Highly recommend - ideal in every way

TripAdvisor rating 5.0/5

Gizelle D TripAdvisor review

🌟 Gold stars for My Favorite Thai Hotel: A Fantastic First Stay and Culinary Experience! This was my first stay at the Novotel Bangkok Sukhumvit 4, and I immediately understood why my husband calls it his "home away from home". I had the most wonderful experience! Exceptional Service and Comfort The entire hotel staff is exceptional. Like my husband, I feel the management team—including General Manager Khun Raphael, Hotel Manager Khun Vikrant, and Room Division Manager Khun Ratna—along with Front Office Manager Khun Nan (Nancy) and all the duty managers, deserve a ten-star rating for their excellent care. The restaurant and housekeeping staff also provided attentive, respectful, and professional service. I especially loved the morning service at the Food Exchange, where the hostess, Khun Dear, and the other cheerful assistants made every coffee run a delight. The entire hotel team truly looks after their guests. A Special Culinary Highlight The highlight of my stay was definitely the cooking course! I truly enjoyed every moment of it. * Master Chef Tony did a wonderful, wonderful job with the class, and I really appreciated him explaining all the details of the dishes. * A very special thank you also goes to Chef Rosrin for her wonderful assistance during the class. Thank you to the entire team at Novotel Bangkok Sukhumvit 4 for making my first stay and my cooking class such a memorable and enjoyable experience! Another very special mention a few minutes walk from the hotel at the end of Soi 4 is a great park called Bentakite park (something like that) and if you turn left at the park entrance you come to an amazing lake

Good stay

TripAdvisor rating 5.0/5

S5159SMJ TripAdvisor review

I enjoyed my stay at the hotel. I had a nice, well maintained and comfortable room. All the staff I met were friendly and professional and special mention to Khun Karn on reception for the nice welcome when she booked me in.

Dear Valued Guest, Thank you for sharing your kind feedback about your stay at Novotel Bangkok Sukhumvit 4. We’re delighted to hear that you enjoyed a comfortable, well-maintained room and that our team made a positive impression with their friendly and professional service. A special thank you for recognizing Khun Karn at reception for her warm welcome during your check-in — your appreciation has been shared with her and the team. We look forward to welcoming you back again very soon. Sincerely, Hotel Management

Thank You Note to Novotel Bangkok Sukhumvit 4

TripAdvisor rating 4.0/5

Coastal47135640410 TripAdvisor review

I would like to express my sincere gratitude and appreciation for your prompt response and exceptional attention to guest comfort. ​After experiencing some disturbance in my initial room, the immediate action taken to switch me to a superior room was an experience that truly demonstrated your hotel's professionalism and excellent management. ​I would also like to extend a special thank you and high praise to the wonderful staff member, Mint, for her quick responsiveness, warm welcome, and dedication to ensuring my comfort. Her handling of the situation was a model of outstanding customer service. ​Thank you very much. I wish you continued success.

Dear Valued Guest, Thank you for taking the time to share such a thoughtful note about your experience at Novotel Bangkok Sukhumvit 4. We are truly grateful for your kind words and delighted to know that our team’s prompt action helped ensure your comfort. We’re especially pleased to hear your praise for Khun Mint — her quick response, warm welcome, and dedication to guest satisfaction perfectly reflect the level of service we strive to deliver. Your recognition has been proudly shared with her and the team. Thank you once again for your trust and encouragement. We look forward to welcoming you back for another exceptional stay. Sincerely, Hotel Management

Great hotel Good staff

TripAdvisor rating 5.0/5

Bella Than Y TripAdvisor review

It's a good hotel with staff who try their best to please a tough clientele. The concierge and staff at front desk helped a lot. I was very happy with their support. The breakfast was outstanding and delicious with lot's of choices.

Dear Valued Guest, Thank you for your kind feedback about Novotel Bangkok Sukhumvit 4. We are truly pleased to hear that our team at the front desk and concierge were able to support you and make your stay a pleasant one. Your appreciation of their efforts means a great deal to us. We are also delighted that you enjoyed our breakfast selection and found it outstanding with plenty of choices — starting the day well is important to us! We look forward to welcoming you back again for another enjoyable stay. Sincerely, Hotel Management

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Other web-users rate our hotel

  • 1,325 reviews 9/10 Location
  • 1,467 reviews 8.2/10 Room
  • 1,548 reviews 9.1/10 Service
  • 38 reviews 8.2/10 WiFi
  • 643 reviews 8.6/10 Cleanliness
  • 626 reviews 8.7/10 Breakfast
  • 601 reviews 7.7/10 Comfort
  • 401 reviews 8.2/10 Food

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.