Novotel Bangkok Sukhumvit 4 Hotel 4 stars

Trouble started when I ordered the breakfast which you had to pick up from reception and it was packed up in take away containers. I misread the form and ordered an American Breakfast plus one Thai dish for my free Platinum breakfast. The receptionist seemed very upset at my order and immediately set me straight. However this set off a program of harassment as they were sure I had an unregistered guest in my room, so continuous phone calls after arriving back at night and questions each time I went past reception - so I started going out through the garage. In addition the breakfast was horrible, far worse than the food in the quarantine hotel I stayed in last year. It was cold, the fruit salad was one type of rock hard fruit, the Thai option was tasteless and cold soup and cold soggy toast. September 1st came and thank god the restaurant was going to open - yes open but they served the same garbage just served on plates, then the two staff for stand in strategic positions to stare at you hating the food - which of course I just left. Glossy breakfast photos on their web site is not what you are going to get. The room was freezing I set the air conditioning on 30c but was still freezing - had to turn it off but I could not call or go to reception as I was sure the harassment would start again. The kicker was that I could not leave as I had to pay at the time of booking (perfect policy for this hotel) and my circumstances changed and I had to extend one night so eight nights in total of this. This being Thailand they can have me locked up for this review but at least I am used to prison guards and the food after staying here.

Very good service and good location. By the promotion is very value for money.

I had a hospital appointment nearby , came with my wife , good location , good service , upgraded room , all good

comfortable bed and relaxing room with great city view of BKK, there are complementary welcome snacks in the room, the location is quite far from BTS, even there is shuttle service but the time isn't practical for working (9AM-4PM). The nearby shop is almost close at this situation, but compare to the price, it is value for money. Service from reception is great too.

Short stay ...staff very helpful. Had no issues.

Very very worth stay

Great staff, comfortable bed and spacious room. The food selection was good and always delicious. I recommend to do asq here

Service is extremely dedicated. From my personal taste, food quality is not the best.

Overall good quality service.

Great experience during my ASQ time there. Felt good and safe.

The staff were great and the food was good would have preferred 2 outside visits i.e. morning and afternoon is there a need for 2 COVID tests??

My second stay at this hotel and as an Accor member got a room upgrade. The room was very comfortable. Unfortunately, due to Covid there was a restricted breakfast. More probably, for the same reason, the occupancy of the hotel was low. I rate the hotel highly. Out of Accor's control was the appalling state of the road outside, soi 4. It is being repaired but at a snails pace!

This is an excellent hotel in a very convenient location. The staff are helpful, friendly and courteos. Rooms are a very good size with the advantage of carpetted floors. Big selection of TV channels but, unfortunately, no BBC World service or Sky News and/or Sport. Lovely pool on the roof. Very good choice at breakfast & the warm food selection was just that, warm (not like some other hotels). There are plenty of bars and restaurants nearby. We liked Fitzgeralds just along the street & Det-5 on Soi 8.. Would definitely recommend this hotel for a peaceful stay.

Our stay at Novotel Sukhumvit 4 was great but I was not happy with some pool issues. First of all it s odd that Ibis styles guests use same pool & lifts which made it extremely busy with only 3 lifts and small pool area. Also I don’t like being chased off the pool area as early as 6pm so they can convert it into a bar area. I was also told ( by the bar manager ) I couldn’t stay because I was wearing flipflops. A pool bar should be casual whether it s on a rooftop with views or not. And 6pm is way too soon to close a pool.

-Hotel needs a good, English news channel--either BBC or CNN, etc. All your guests are not Arab, Indian or Chinese-----but most all the news channels cater to these nationalities, and are mostly local (country) news.Have mentioned this before after many other stays. Really all the other hotesl in Bangkok I have stayed in have a well-known world news channel. Thanks