Dear Valued Guest, Thank you for your recent stay at our hotel and that you taking the time to provide us for your feedback. We are truly disappointed to know that your overall experience did not meet your expectations and we sincerely apologize for inconvenience caused by the elevator service. Our technical team has address the issue appropriately to find ways to restore all the elevators back in service as quickly as possible as the best comfort of our guest’s stay is our top priority. We appreciate your kind patience during this time. Additionally, we would like to apologize for instability of the water temperature and that the unavailable of the in-room amenities set up in the room. Due to our hotel does not set up the amenities in the guest room. While we do have them available on the guest request to ensure that all our guests have everything they need. We apologize for any delay service may occurred. Please rest assured that your feedback will be shared with all concerned departments for further improvement. We hope that you will give us another opportunity to welcome and serve you better in this near future. Best Regards, Phasnonth Pornpanuwat Guest Relation Manager

Dear Valued Guest, We are pleased to know that your overall experience at our hotel was satisfactory and that the location of the hotel met your expectations. Your feedback is greatly appreciated and helped us a lot in continue improving our amenities and services. We truly apologize if any inconvenience you may have had about serving eggs during our breakfast. Please know that the hotel does provide a live station to ensure that all of our guests enjoy freshly dishes. We will share your feedback with the culinary team for further development as we are constantly striving toward enhancing our guest’s experience. Thank you again for your stay. We look forward to the pleasure of welcoming you back and serving you with better experience in the future. Best Regards, Phasnonth Pornpanuwat Guest Relation Manager

Dear Valued Guest, Thank you again for choosing to stay with us during your time in the city. We are really appreciate that your overall stay was pleasant and that our staff service was beyond your expectations. We will share your kind words to the entire team particularly to Khun Porrin and Khun Ta for their excellence. Please know that we value our guest’s feedback and will bring your feedback in areas where to improve to continue enhancing our guest’s experience. Thank you again for sharing your feedback. We look forward to the pleasure of welcoming you back and serving you better. Thank you for your loyalty and being of our ALL Diamond member. Kind Regards, Phasnonth Pornpanuwat Guest Relation Manager

Dear Valued Guest, Thank you for sharing your stay experience with us. It is our great pleasure to know that your overall experience was satisfactory and that the location of the hotel met your expectations. We understand that room size can greatly affect the comfort of a stay, and we apologize that we were not able to meet your expectations in this regard. We will consider your feedback and ensure that we offer a variety of room types to cater to the preferences of our valued guests. Moreover, we apologize for inconvenience of the unavailable of the mirror in the room as we have the mirror installed only in the bathroom for the use of our guest. We hope your kind understanding regarding this matter and hope to have the opportunity to make your next stay the more enjoyable. Thank you once again for choosing to stay with us and we look forward to seeing you again in the near future. Kind Regards, Phasnonth Pornpanuwat Guest Relation Manager

Dear Valued Guest, Thank you for taking the time to tell us about your stay experience. We are delighted to know that all aspects of your visit were pleasant and delightful. However, we sincerely apologize for any inconvenience that may have caused on your arrival. Your feedback is greatly appreciated; we will use it to continue improving our service to enhance our guest's experience in future. Thank you for choosing to stay with us, and we hope to have the pleasure of welcoming you back soon. If there is anything we can do to make your next stay even more comfortable, please do not hesitate to let us know. Kind Regards, Phasnonth Pornpanuwat Guest Relation Manager

Dear Valued Guest, Thank you for taking the time to share your wonderful experience with us. We are delighted to hear that your overall stay was enjoyable and pleasant, and that our concierge team provided exceptional service that made your stay even more meaningful. Our team is committed to maintaining this level of service and constantly striving for excellence in serving our guests. Thank you again for choosing us and we hope to have the pleasure of welcoming you back in the future. Kind Regards, Phasnonth Pornpanuwat Guest Relation Manager

Dear Valued Guest, Thank you for sharing your stay experience with us. We are grateful to hear that you enjoyed your stay. We take pride in providing our guests with a great start to their day and are happy to know that the rooftop bar and swimming pool were highlights of your stay. Your appreciation for our staff will be passed on to all of them as they work hard to ensure a wonderful experience for our guests. We hope to welcome you back for another memorable stay in the future. Best Regards, Phasnonth Pornpanuwat Guest Relation Manager

Dear Valued Guest, Thank you for taking the time to share about your experience at our hotel. We are grateful to hear that you had an overall pleasing stay and enjoyed our rooftop bar, swimming pool, and selective breakfast. We are so glad that you found the room to be clean and comfortable. Your positive feedback motivates our team to continue providing excellent service. We will sure to share your comments with the rest of the team. Thank you again for choosing our hotel. We hope to have the pleasure of welcoming you back in the future. Best Regards, Phasnonth Pornpanuwat Guest Relation Manager

Dear Valued Guest, We appreciate you sharing your wonderful experience with us and are thrilled to hear about your recent stay experience that everything met your satisfaction. Particularly the excellent service and care from our staff. We were glad that to be a tiny part to celebrate your anniversary and thank you again for choosing to share your memorable moments at our hotel. Your appreciation towards our service is truly appreciated. We will share your kind words to the rest of the team. It means a lot to all of us and we will keep continue doing another excellence in the future. Thank you again for choosing us and we all look forward to have another opportunity to welcome you and your partner back and wish you future visit will be as pleasant as the previous one. Sincerely Yours, Phasnonth Pornpanuwat Guest Relation Manager

Dear Valued Guest, Thank you for taking the time to leave us a comment. Your feedback is greatly appreciated and will be shared with our team. Knowing that our guests are satisfied with our service is a great encouragement for us to continue striving for excellence in future. We hope to have the opportunity to serve you again in the near future. Sincerely, Phasnonth Pornpanuwat Guest Relation Manager

Dear Valued Guest, Thank you for taking the time to leave a review. We are delighted to hear that your overall experience was beyond your expectations and everything from arrival to departure went above and beyond. It is truly appreciate to also know that our staff members were able to serve you with the exceptional service and that it could be lived up your experience. Please note that we will share your positive feedback with all of them as a great recognition for their dedication. Thank you once again for choosing us. We look forward to another chance to welcome you back and serve you with another remarkable experience. Sincerely Yours, Phasnonth Pornpanuwat Guest Relation Manager

Dear Valued Guest, Thank you for taking your time to tell us about your stay experience. We are thrilled that you had a comfortable and pleasant stay with us. All aspects of your stay were excellent, and we are glad that we succeeded in meeting your expectations. Please note that we will maintain our level of service to ensure that all of our guests have the most enjoyable experience when choosing to stay with us. Thank you again for sharing your feedback. We look forward to serving you again in the future. Sincerely Yours, Phasnonth Pornpanuwat Guest Relation Manager

Dear Valued Guest, Thank you for taking the time to leave us a comment. Your feedback is greatly appreciated and will be shared with our team. Knowing that our guests are satisfied with our service is a great encouragement for us to continue striving for excellence in future. We hope to have the opportunity to serve you again in the near future. Sincerely, Phasnonth Pornpanuwat Guest Relation Manager

Dear Valued Guest, Thank you for your loyalty and taking the time to tell us about your stay experience. We are thrilled to know that your overall experience was satisfactory. Especially, you were happy with our staff service. We strive to provide our guest with the best possible experience and that your positive feedback is encouraging. However, we sincerely apologies for any inconvenience that you may have experienced about the buffet. Guest feedback is crucial for us in continue improving our amenities and service. Rest assured, we will share your feedback with the culinary team to make any necessary changes in future. We hope to have another great chance to welcome you back and serve you better in the future. Best Regards, Phasnonth Pornpanuwat Guest Relation Manager

Dear Valued Guest, Thank you for taking your time to leave us a review regarding your recent stay at Novotel Bangkok Sukhumvit 4. We are very delighted to know that you were happy and satisfied with all aspects of your stay and that particularly, the staff service met your satisfactions. We will pass on your kind words to the entire staff as a great recognition for their hard work and dedication. Thank you again for your loyalty and always choosing to stay with us. We look forward to welcoming you back in the near future to provide you with another excellent service. Best Regards, Phasnonth Pornpanuwat Guest Relation Manager

Dear Valued Guest, We very much appreciate your comments regarding your stay with us. It is always a pleasure to receive positive feedback. We are glad to learn that you were satisfied in all aspects of our hotel facilities and services. It is incredible feeling to read that your experience met with your expectations and you liked our warm hospitality. Thank you again for sharing your experience, and I hope your next visit will be more pleasant than the previous one. Best Regards, Phasnonth Pornpanuwat Guest Relation Manager