Swissôtel Kursaal Bern 4.5 stars

Customer review rating (ALL Rating) 4.7/5 3,091 reviews

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Description

Hotel extras

  • Central location with unique views of the old town and the Alps

  • Spacious gym studio with natural light, open 24/7

  • Hotel underground parking garage (CHF 30/night) and tram stop directly out front

  • Various breakfast options, 2 restaurants and 1 cocktail bar incl. large garden lounge

  • Free admission to the in-house Grand Casino Bern

Our accommodation(s)

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Hotel location

Swissôtel Kursaal Bern

Kornhausstrasse 3
3013 Bern
Switzerland

GPS:46.9527915, 7.4481958

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.7/5  3,091 reviews

Customer review rating 4.5/5

David C. Couples - Confirmed reviews ALL

Very friendly and efficient, rooms and breakfast good

Customer review rating 1.5/5

Christopher C. Couples - Confirmed reviews ALL

Lack of pillows. Lack of towels. The bathroom was ancient. Window looked out on a dark corridor between two buildings. Room was down a secluded hallway that if I were a woman I would not find very secure. We weren’t told the Asian restaurant was closed u til we arrived and had to make different plans for dinner It’s not a bad hotel, it just drastically needs some upgrading. As an Accor member why did I get the worst room in the joint? Is that how you reward loyalty?

Customer review rating 4.5/5

Julian P. Couples - Confirmed reviews ALL

Overall very good. Just the shower drain was overflowing and didn't drain properly. Pillows a bit uncomfy. Other than that everything was great.

Customer review rating 2.0/5

Philippe C. Couples - Confirmed reviews ALL

Good location, but nobody to greeting/organizing the parking at the hotel entrance. Looks like the event guests have clear priority over hotel guests…..

Dear Mr. C., Thank you very much for taking the time to share your feedback with us. We are pleased to hear that you appreciated our location. Regarding your comment about parking and arrival experience, we would like to kindly clarify that we do not offer reserved parking spaces. As a result, parking is available on a first-come, first-served basis for all guests. During larger events, it can therefore occasionally happen that the parking area reaches full capacity, which may affect the arrival flow. We understand that this can be inconvenient and regret any frustration this may have caused during your stay. Please be assured that all our guests are equally important to us, whether attending an event or staying at the hotel. Your feedback regarding the organization at the entrance has been shared with our team so we can further improve communication and guest guidance during peak times. We truly appreciate your comments, as they help us to continuously improve our service. We hope to have the pleasure of welcoming you again in the future for a more seamless experience. If you have any further questions, please do not hesitate to contact us. Kindest regards Bilal Marina Front Office Agent Swissôtel Kursaal Bern

Customer review rating 1.0/5

Daniel L. Business - Confirmed reviews ALL

Not good this time.

Other web-users rate our hotel

  • 944 reviews 9.5/10 Location
  • 1,357 reviews 8/10 Room
  • 1,186 reviews 9.2/10 Service
  • 20 reviews 5.1/10 WiFi
  • 532 reviews 9.1/10 Breakfast
  • 378 reviews 8/10 Cleanliness
  • 348 reviews 9.4/10 Vibe
  • 87 reviews 9/10 Bar

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