Swissôtel Kursaal Bern 4.5 stars

Customer review rating (ALL Rating) 4.7/5 3,372 reviews

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Swissôtel Kursaal Bern - Image 1
Swissôtel Kursaal Bern - Image 2
Swissôtel Kursaal Bern - Image 3
Swissôtel Kursaal Bern - Image 4
Kornhausstrasse 3, 3013 Bern, Switzerland

Description

Hotel extras

  • Central location with unique views of the old town and the Alps

  • Spacious gym studio with natural light, open 24/7

  • Hotel underground parking garage (CHF 30/night) and tram stop directly out front

  • Various breakfast options, 2 restaurants and 1 cocktail bar incl. large garden lounge

  • Free admission to the in-house Grand Casino Bern

Our accommodation(s)

Book this hotel
Room 1
See availabilities

Room

Premier room with 1 double bed (200 cm) and a small balcony

Photo out of - Premier room with 1 double bed (200 cm) and a small balcony

The modern standard rooms have a small balcony with a view of the urban surroundings and the hotel garden. High-quality furnishings, up-to-date design, real wood flooring and well-equipped bathroom.

  • Views:

    Garden View

Max. number of persons
3
Area
From 25 m² / 269 sq ft

Bedding

Double bed(s) x1

Extra bed in room for child on request

Extra bed in room for adult on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Bottled water
  • Coffee/tea making facilities
  • Kettle
  • Mini-refrigerator
  • Nespresso machine
  • Free in Room Mineral Water
  • Mini BarAdditional charge

Bathroom

Bathroom Facilities

  • Hair dryer in bathroom
  • Make-up/magnifying mirror

Media And Technology

Internet Facilities

  • Optical fiber
  • RJ 45 Outlet
  • Wireless internet in your room

Phone Facilities

  • Direct dial telephone
  • Free access with phone card

Tv Facilities

  • Satellite/cable colour TV
  • Web TV

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room
  • Sprinkler in room

Comfort Features

  • Iron
  • Opening windows
  • Shoe polisher

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Operator wake up call

Temperature Air Control

  • Air cooling system

Working Area

  • Business Desk
  • 3 pers. max
  • 25 m² / 269 sq ft
  • Bedding 1 x Double bed(s)
  • Views: Garden View
See availabilities

The modern standard rooms have a small balcony with a view of the urban surroundings and the hotel garden. High-quality furnishings, up-to-date design, real wood flooring and well-equipped bathroom.

  • Views:

    Garden View

Max. number of persons
3
Area
From 25 m² / 269 sq ft

Bedding

Twin bed(s) x1

Extra bed in room for child on request

Extra bed in room for adult on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Bottled water
  • Coffee/tea making facilities
  • Kettle
  • Mini-refrigerator
  • Nespresso machine
  • Free in Room Mineral Water
  • Mini BarAdditional charge

Bathroom

Bathroom Facilities

  • Hair dryer in bathroom
  • Make-up/magnifying mirror

Media And Technology

Internet Facilities

  • Optical fiber
  • RJ 45 Outlet
  • Wireless internet in your room

Phone Facilities

  • Direct dial telephone
  • Free access with phone card

Tv Facilities

  • Satellite/cable colour TV
  • Web TV

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room
  • Sprinkler in room

Comfort Features

  • Iron
  • Opening windows
  • Shoe polisher

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Operator wake up call

Temperature Air Control

  • Air cooling system

Working Area

  • Business Desk
See availabilities

The comfortable rooms located on the 3rd and 4th floors feature a high-quality box spring bed, bathroom with rain shower, hardwood floors and a small balcony with partial views of the old town and Alps.

  • Views:

    Hills view or Historic side view or Panorama view

Max. number of persons
2
Area
From 26 m² / 279 sq ft

Bedding

King size bed(s) x1

Extra bed in room for child on request

Extra bed in room for adult on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Bottled water
  • Coffee/tea making facilities
  • Kettle
  • Mini-refrigerator
  • Nespresso machine
  • Free in Room Mineral Water
  • Mini BarAdditional charge

Bathroom

Bathroom Facilities

  • Hair dryer in bathroom
  • Make-up/magnifying mirror

Media And Technology

Internet Facilities

  • Optical fiber
  • RJ 45 Outlet
  • Wireless internet in your room

Phone Facilities

  • Direct dial telephone
  • Free access with phone card

Tv Facilities

  • Satellite/cable colour TV
  • Web TV

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room
  • Sprinkler in room

Comfort Features

  • Iron
  • Opening windows
  • Shoe polisher

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Operator wake up call

Temperature Air Control

  • Air cooling system

Working Area

  • Business Desk
See availabilities

32m2 room on the 4th floor with panoramic views of Bern's old city and mountains. Premium fittings, modern design, real wood floors and bathroom with rain shower

  • Views:

    Hills view or Historic side view or Panorama view

Max. number of persons
3
Area
From 32 m² / 344 sq ft

Bedding

King size bed(s) x1

Extra bed in room for child on request

Extra bed in room for adult on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Bottled water
  • Coffee/tea making facilities
  • Kettle
  • Mini-refrigerator
  • Nespresso machine
  • Free in Room Mineral Water
  • Mini BarAdditional charge

Bathroom

Bathroom Facilities

  • Hair dryer in bathroom
  • Make-up/magnifying mirror

Media And Technology

Internet Facilities

  • Optical fiber
  • RJ 45 Outlet
  • Wireless internet in your room

Phone Facilities

  • Direct dial telephone
  • Free access with phone card

Tv Facilities

  • Satellite/cable colour TV
  • Web TV

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room
  • Sprinkler in room

Comfort Features

  • Iron
  • Opening windows
  • Shoe polisher

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Operator wake up call

Temperature Air Control

  • Air cooling system

Working Area

  • Business Desk
See availabilities

Stylish suite featuring high-quality furnishings, bathtub, rain shower, wellness wall, a small balcony and panoramic views of the Alps and old town.

  • Views:

    Hills view or Historic side view or Panorama view

Max. number of persons
2
Area
From 54 m² / 581 sq ft

Bedding

King size bed(s) x1

Food And Beverage

Food And Beverage Facilities

  • Bottled water
  • Coffee/tea making facilities
  • Kettle
  • Mini-refrigerator
  • Nespresso machine
  • Free in Room Mineral Water
  • Mini BarAdditional charge

Bathroom

Bathroom Facilities

  • Hair dryer in bathroom
  • Make-up/magnifying mirror

Media And Technology

Internet Facilities

  • Optical fiber
  • RJ 45 Outlet
  • Wireless internet in your room

Phone Facilities

  • Direct dial telephone
  • Free access with phone card

Tv Facilities

  • Satellite/cable colour TV
  • Web TV

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room
  • Sprinkler in room

Comfort Features

  • Iron
  • Opening windows
  • Shoe polisher

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Operator wake up call

Temperature Air Control

  • Air cooling system

Working Area

  • Business Desk
See availabilities

Hotel location

Swissôtel Kursaal Bern

Kornhausstrasse 3
3013 Bern
Switzerland

GPS:46.9527915, 7.4481958

Telephone
Fax +41 31 339 53 14

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
  • 163 rooms
  • 3 rooms for people with reduced mobility
  • 9 family rooms
  • 2 connecting rooms
  • 163 non-smoking rooms
  • 5 floors

Languages spoken at the hotel

  • Arabic
  • German
  • English
  • Spanish
  • French
  • Italian
  • Dutch

Reduced mobility Facilities

100% Non Smoking Property

Laundry / Valet Services

  • Dry cleaning / Ironing

Entertainment

  • Casino

Wi-Fi

  • High Speed internet
  • High Speed WiFi
  • WiFi at the hotel
  • WiFi in the communal areas
  • High speed transmission line

Desk equipment available

  • Shoe shine machine
  • Umbrellas

Safe deposit box at reception

  • Safe deposit box at reception

Check In & Check-out facilities

  • Late Checkout

Concierge

  • Concierge

Porter

  • Porter

Catering

3 Restaurants

One Bar

Room service

  • Cold snacks
  • Hot meals

Breakfast

  • Buffet Additional charge

Business

28 Meeting rooms

Business Center

  • Business center with support staff
  • Business center is wheelchair accessible

Family

Babysitting on request

  • Babysitting on request

Well-being

Fitness

  • On site

Sports and leisure

Jogging track

  • Nearby

Gym

  • On site

Jogging track

  • On site
  • On site
  • Indoor parking
  • Public
  • 240 parking spaces
  • Parking opened 24/7
  • Max Limited Height: 2.04 m / 6.73 ft

  • Parking pricing: 32.77 € 30 CHF Per day
  • Parking for a month
  • Parking for a week

Services & equipment

  • Valet parking
  • Electric car recharging units 22 kVA

Vehicles

  • Motorcycle places

RESTAURANT YU

Photo out of - RESTAURANT YU

Welcome to a culinary voyage of discovery through Asia in the middle of Bern. The Yu restaurant offers more than 30 Asian specialties at discretion.

Cooking style
Thematic cuisine
Capacity
135
Accessibility
Accessible service
Kornhausstrasse 3, 3013 Bern, Switzerland
Telephone +41 31 339 50 50
Opening hours
Monday Closed
Tuesday Closed
Wednesday
  • -
Thursday
  • -
Friday
  • -
Saturday
  • -
Sunday Closed
Subsequent opening hours

Other informations

Services

  • Air conditioning
  • Wheelchair access
  • Free Wireless internet (WiFi)
  • Pet allowed
  • Booster Seats available (for Baby)
  • Non Smoking Area

Payment

  • Cash
  • Credit card

Credit cards

  • American Express
  • Mastercard
  • Diners Club
  • Maestro
  • Visa

Wine and other drinks information

  • Apéritif
  • Cocktail
  • Wine by the glass available
  • Soft drinks

Accommodate food

  • Gluten-free menu
  • Vegetarian menu

Welcome to a culinary voyage of discovery through Asia in the middle of Bern. The Yu restaurant offers more than 30 Asian specialties at discretion.

Welcome to the most beautiful roof terrace in Bern! Whether a cozy after-work drink, a convivial dinner with your favorite people or special events at the Rooftop Grill, you can expect unforgettable summer evenings.

Enjoy outstanding drinks at the stylish bar located at the heart of an urban oasis of well-being. You can enjoy sumptuous cocktails in every variation, hot drinks, aperitifs, non-alcoholic drinks and fine wines 365 days a year.

The spacious fitness center is open 24 hours a day and offers all the equipment you need for your daily workout. The highlight is the SensoPro, an innovative fitness device for every muscle. On request also with personal trainer.

Celebrate with us and enjoy your wedding in an impressive location with the best view of Bern and the Alps. We will provide you with unforgettable moments on your day of days.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.7/5  3,372 reviews

Customer review rating 4.5/5

Nurit Z. Business - Confirmed reviews ALL

Dear Mrs Z., Thank you for your positive feedback. We are happy to hear that you found our location convenient, enjoyed the comfort of your room and appreciated our staff and breakfast offerings. Your satisfaction is our priority and we hope to welcome you back to our Hotel soon! Kind regards, P. Bonilla Swissôtel Kursaal Bern

Customer review rating 2.0/5

Dennis F. Business - Confirmed reviews ALL

Customer review rating 1.5/5

Bhavana C. Business - Confirmed reviews ALL

Customer review rating 5.0/5

Scott B. Business - Confirmed reviews ALL

Dear Mrs B., Thank you for your kind words regarding your recent stay with us. We are happy to hear that you found our service courteous and enjoyed the food. Your feedback is greatly appreciated, and we look forward to welcoming you back to our Hotel in the future. Kind regards, P. Bonilla Swissôtel Kursaal Bern

Customer review rating 5.0/5

Daryl P. Business - Confirmed reviews ALL

Dear Mr P., Thank you for taking the time to share your wonderful feedback with us. We are happy to hear that our front desk team provided you with exceptional assistance during your stay. Ensuring that our guests feel well supported and informed is very important to us, and we are pleased to know that our team exceeded your expectations. We will be happy to share your kind words with our colleagues. We look forward to welcoming you back to Swissôtel Kursaal Bern for another memorable stay. Kind regards, P. Bonilla Swissôtel Kursaal Bern

Dear Mrs Z., Thank you for your positive feedback. We are happy to hear that you found our location convenient, enjoyed the comfort of your room and appreciated our staff and breakfast offerings. Your satisfaction is our priority and we hope to welcome you back to our Hotel soon! Kind regards, P. Bonilla Swissôtel Kursaal Bern

Customer review rating 2.0/5

Dennis F. Business - Confirmed reviews ALL

The rooms had a strong perfume smell that led to nausea and headache. Changing the room on the same day was not possible. The next day I was offered another room, which unfortunately also had the same smell. It could be cleaning agents. But it made my stay very uncomfortable. When it came to my invoice, the staff was not able to print a final invoice the evening before leaving. The manager later was able to do that in less than 2 minutes. Having had that same issue before, I would encourage the management to make sure that this procedure is passed on and trained with all reception staff very soon.

Customer review rating 1.5/5

Bhavana C. Business - Confirmed reviews ALL

Cleanliness and location of room

Customer review rating 5.0/5

Scott B. Business - Confirmed reviews ALL

Great service. Courteous employees. Great food!

Dear Mrs B., Thank you for your kind words regarding your recent stay with us. We are happy to hear that you found our service courteous and enjoyed the food. Your feedback is greatly appreciated, and we look forward to welcoming you back to our Hotel in the future. Kind regards, P. Bonilla Swissôtel Kursaal Bern

Customer review rating 5.0/5

Daryl P. Business - Confirmed reviews ALL

What a great stay. When we checked in the front desk was more than helpful. I wish I could recall her name but she went above and beyond my expectations. She shared a map with where to visit, gave me directions to get to my meeting the next morning. Helped us download the app so we could utilize the train/bus tickets provided. Just a superb treatment!

Dear Mr P., Thank you for taking the time to share your wonderful feedback with us. We are happy to hear that our front desk team provided you with exceptional assistance during your stay. Ensuring that our guests feel well supported and informed is very important to us, and we are pleased to know that our team exceeded your expectations. We will be happy to share your kind words with our colleagues. We look forward to welcoming you back to Swissôtel Kursaal Bern for another memorable stay. Kind regards, P. Bonilla Swissôtel Kursaal Bern

Customer review rating 4.5/5

Kristian W. Families - Confirmed reviews ALL

2 night stay. Very helpful staff and a lovely hotel.

Dear Mr W., Thank you for your kind words regarding your recent stay with us. We are happy to hear that you enjoyed our location and found our staff to be helpful. Your feedback is greatly appreciated, and we hope to welcome you back to our Hotel soon! Kind regards, P. Bonilla Swissôtel Kursaal Bern

Customer review rating 2.0/5

Amboka P. B. Business - Confirmed reviews ALL

The facility look great, the staff were very courteous, great breakfast, the room were a bit outdated, mainly the bathroom. Unfortunately my room 343 had a sewer smell that was unbearable, I had to sleep with my window open. I didn't have time to raise this issue with the management due to my busy schedule. I would leave early and come late to a room that smell like a sewer.

Dear Mr. B., Thank you for taking the time to share your experience with us. We are pleased to hear that you appreciated our courteous staff and the quality of our breakfast. However, we sincerely regret the unpleasant odor in your room. This does not reflect the standards we strive to uphold, and we are truly sorry that your experience fell short of your expectations. Please be assured that we are addressing this matter internally and are working with our housekeeping and maintenance teams to investigate the issue and take the necessary measures. We appreciate your feedback and hope to have the opportunity to welcome you back for a more comfortable and enjoyable stay in the future. Best regards, Fée Katulu Apprentice Swissôtel Kursaal Bern

Customer review rating 5.0/5

Aude S. Business - Confirmed reviews ALL

Lovely room and great service. Amazing breakfast! The location is perfect, quiet and easy access to the city centre with the tramway stop just by the hotel. Highly recommended

Dear Mrs S., Thank you for your generous feedback. We are happy to hear that you enjoyed our service, the quality of your room, and our breakfast offerings. It is wonderful that you found our location convenient for exploring the city. We appreciate your recommendatio and hope to welcome you back to our Hotel soon! Kind regards, P. Bonilla Swissôtel Kursaal Bern

Customer review rating 3.5/5

Tze T. E. W. Couples - Confirmed reviews ALL

Fantastic staff, 10/10, great attitude, service and professional. Shower heads were not clean, clogged with limescale, room had musty odor upon entering, other than that everything else was good and satisfactory. Flooring was quite worn with many blemishes and the percale sheets were quite rough. The bedside table and the bathroom vanity were not cleaned adequately and had coffee stains, soap stains, water stains, that I easily wiped away with an alcohol wipe but this should've been cleaned by housekeeping. I like the continuity and investments into all grohe hardware and fixtures which were great quality but just needed to be upkept better.

Dear Tze T. E. W., Thank you very much for your detailed feedback and for your kind words regarding our team. We are delighted to hear that you appreciated the friendliness, professionalism, and service of our staff. At the same time, we sincerely apologize that certain aspects of your room did not meet your expectations. The condition of the shower heads, the cleanliness of the bedside table and bathroom vanity, the musty odor, and the wear of the flooring and bed linen are certainly not the standards we strive to uphold. We also appreciate your comments regarding our Grohe fixtures and fittings, and we agree that their quality should be matched by consistent care and maintenance. Please rest assured that your observations have been taken seriously and will be shared with our housekeeping and maintenance teams so that the necessary improvements can be addressed. Thank you again for your constructive feedback. We truly appreciate the opportunity to improve and hope to have the pleasure of welcoming you back for a more seamless and satisfying stay. Best regards, Annina Schneider Swissôtel Kursaal Bern

Customer review rating 5.0/5

Florinda R. Solo - Confirmed reviews ALL

This was my second time staying at Kursaal as I was visiting family. I love the location since my family lives in several locations in Bern. I grew upo in Bern bu live in New York since 1963. It has been a pleasure once again to stay at Kursaal.

Dear Mrs R., Thank you for your kind words regarding your recent stay with us. We are happy to hear that our location and efficiency continue to meet your expectations. It is a pleasure to welcome you back, and we look forward to your next visit. Kind regards, P. Bonilla Swissôtel Kursaal Bern

Customer review rating 3.5/5

Martin G. Business - Confirmed reviews ALL

it was ok but the price/value ratio is totally unrealistic

Dear Mr G., Thank you for sharing your feedback regarding your recent stay with us. We appreciate your comments regarding the bathroom lighting and the overall interior design. Our hotel features a distinctive design concept, which is also reflected in the photographs available on our website and other booking platforms prior to arrival. Nevertheless, we take your remarks regarding the bathroom lighting and safety seriously. We are sorry to hear that you felt the price did not reflect the value of your stay, and we appreciate you taking the time to share your perspective. Kind regards, P. Bonilla Swissôtel Kursaal Bern

Customer review rating 3.0/5

Govind B. Solo - Confirmed reviews ALL

Whole the location and room size/floor were the positives, house keeping, front desks interactions and food options in restaurants were below expectations. Good as a functional stay but expected more from a Swissotel

Dear Mr B., Thank you for sharing your feedback with us. We are pleased to hear that you appreciated our location, room size and the upgrade. However, we are sorry to learn that your experience with our housekeeping, front desk team and restaurant offerings did not meet your expectations. This is certainly not the standard we strive to deliver at Swissôtel, and we sincerely regret that we fell short of your expectations. We would greatly appreciate it if you could send us an email with further details about your experience. (re…) Your feedback would help us better understand the areas that require improvement and allow us to address your concerns with the relevant teams. Thank you once again for bringing these matters to our attention. We hope to have the opportunity to provide you with a more satisfying experience on your next visit. Kind regards, P. Bonilla Swissôtel Kursaal Bern

Customer review rating 5.0/5

Imir K. Business - Confirmed reviews ALL

The lady in reception was very helpful

Dear Mr. K., Thank you very much for your kind feedback. We are happy to hear that you enjoyed a comfortable stay with us and appreciated our breakfast selection. It is also wonderful to know that our reception team provided you with helpful and attentive service. We will be sure to share your kind words with the team member concerned. We truly appreciate your feedback and look forward to welcoming you back to Swissôtel Kursaal Bern in the future. Kind regards, P. Bonilla Swissôtel Kursaal Bern

Customer review rating 4.5/5

Jordan T. Business - Confirmed reviews ALL

hospitable staff at the reception desk, location, breakfast

Dear Mr T., Thank you for your kind words regarding our friendly staff, location, and breakfast offerings. It is gratifying to know that your experience with us was enjoyable. We appreciate your feedback and hope to welcome you back in the future. Kind regards, P. Bonilla Swissôtel Kursaal Bern

Customer review rating 3.5/5

Clinton O. Couples - Confirmed reviews ALL

We checked into the hotel and was greeted at reception by Pia, who could not be more friendly and welcoming. The check in experience was outstanding and Pia gave us some great things to do in Bern that afternoon. The hotel and the rooms are very modern and well presented and made us feel at home. The twist came close to checkout as we had specified a checkout time of 11:30 AM to 12:00 PM. At around 11:15 AM a housekeeper entered the room without knocking and confronted me in German, which I don’t speak, point at her watch and pointing her thumb out the door indicating we should leave, it was very confrontational. To say I was shocked is an understatement as I have never experienced anything like this before. I immediately went down to reception and advised the staff, including the duty manager who were visibly shocked. They understood completely and credited our parking and an upgrade fee, which we appreciated. It also demonstrated that this is not the accepted standard. Despite the twist, I would still recommend and wish I could have given a higher rating.

Dear Mr O., Thank you very much for taking the time to share your detailed feedback regarding your recent stay with us. We are happy to hear that you enjoyed your stay overall and that you had such a warm and welcoming arrival experience. We will be very happy to share your kind words with her. It is also wonderful to hear that you enjoyed the modern design of our hotel and rooms and felt at home during your stay. At the same time, we sincerely apologise for the unfortunate incident you experienced shortly before departure. We fully understand how surprising and uncomfortable it must have been to have a member of our housekeeping team enter your room without knocking and communicate with you in such a confrontational manner. This is certainly not the experience we want our guests to have, and the situation does not reflect the level of service and respect we strive to provide. We are grateful that you brought the matter to our attention immediately and are pleased that our team, including the Duty Manager, was able to address your concerns and find an appropriate resolution. Please be assured that we are taking your feedback seriously and will follow up internally with the relevant team. Despite this unfortunate incident, we greatly appreciate your kind recommendation and your recognition of our team's efforts. We hope to have the pleasure of welcoming you back to the Swissôtel Kursaal Bern and providing you with the seamless and enjoyable experience you should expect from us. Kind regards, P. Bonilla Swissôtel Kursaal Bern

Customer review rating 3.5/5

Marcel S. Business - Confirmed reviews ALL

The hotel is close to downtown, has modern rooms, great breakfast. On check in, beware that there are many rooms without a real window. You just see the corridor and people walking in front. Some of these rooms are also small and more like a single room. Quite depressing when you walk in first time. The prize you pay is for a normal room and not cheap! Bad experience if you stay more than just a short night.

Dear Marcel S., Thank you very much for sharing your feedback. We are pleased to hear that you appreciated our central location, modern rooms and breakfast. However, we are sorry that your stay did not fully meet your expectations. Regarding the room, you had booked a Classic Room. All our Classic Rooms are located in the interior of the hotel and therefore do not offer direct natural light or an outside view. We understand that this may come as a disappointment if you were expecting a room with a window overlooking the city. For guests who wish to enjoy natural daylight and views of Bern’s Old Town and the Alps, we recommend booking a Premier or Swiss Advantage Room. Detailed descriptions of our room categories are available on our website and on third-party booking platforms such as Booking.com and Expedia. We appreciate your feedback, as it helps us better understand our guests’ expectations. We regret that the room category did not provide the experience you had hoped for and hope to have the opportunity to welcome you back for a more enjoyable stay in the future. Kind regards, P. Bonilla Swissôtel Kursaal Bern

Customer review rating 5.0/5

Jochen S. Business - Confirmed reviews ALL

Well located, great breakfast, friendly staff

Sehr geehrter Herr S. Vielen Dank für Ihre freundliche Bewertung! Wir freuen uns sehr, dass Sie einen angenehmen Aufenthalt bei uns hatten und unsere zentrale Lage, das Frühstück sowie unser freundliches Team zu schätzen wussten. Wir hoffen, dass wir Sie bald wieder bei uns begrüssen dürfen. Bei Rückfragen, stehen wir Ihnen gerne zur Verfügung. Freundliche Grüsse Bilal Marina Front Office Agent Swissôtel Kursaal Bern

Customer review rating 4.0/5

Liu Y. Friends - Confirmed reviews ALL

very standard european experience. Nothing outstanding but also nothing to complain about.

Dear Mr. Y., Thank you for sharing your feedback regarding your recent stay with us. We are pleased to hear that you had an overall satisfactory experience. We appreciate your comments and are always looking for ways to further improve our guest's experience. We hope to have the pleasure of welcoming you back in the future. Kinde regards, Fée K. Swissôtel Kursaal Bern

Customer review rating 5.0/5

Rosa M. R. S. Business - Confirmed reviews ALL

Thanks for the good wellcoming!

Sehr geehrte Frau R. S. Vielen Dank für Ihre freundlichen Worte. Es freut uns zu hören, dass Sie Ihren Aufenthalt genossen haben und die Lage sowie den Komfort unseres Hauses geschätzt haben. Ihr positives Feedback motiviert unser Team, weiterhin hervorragenden Service zu bieten. Wir hoffen Sie bald wieder bei uns begrüssen zu dürfen. Freundliche Grüsse Fée K. Swissôtel Kursaal Bern

Customer review rating 5.0/5

Paul R. Couples - Confirmed reviews ALL

Great facility and staff

Dear Mr. R., Thank you for your kind words regarding our facility and staff. We strive to provide excellent service and maintain high standards at Swissôtel Kursaal Bern. It is a pleasure to know that your experience was positive, and we hope to welcome you back soon! Kind regards, P. Bonilla Swissôtel Kursaal Bern

Other web-users rate our hotel

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  • 1,451 reviews 7.7/10 Room
  • 1,294 reviews 9.2/10 Service
  • 20 reviews 6.9/10 WiFi
  • 590 reviews 7.4/10 Comfort
  • 559 reviews 9/10 Breakfast
  • 406 reviews 7.9/10 Cleanliness

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