Swissôtel Kursaal Bern 4.5 stars

Customer review rating (ALL Rating) 4.7/5 2,927 reviews

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Description

Hotel extras

  • Central location with unique views of the old town and the Alps

  • Spacious gym studio with natural light, open 24/7

  • Hotel underground parking garage (CHF 30/night) and tram stop directly out front

  • Various breakfast options, 2 restaurants and 1 cocktail bar incl. large garden lounge

  • Free admission to the in-house Grand Casino Bern

Our accommodation(s)

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Hotel location

Swissôtel Kursaal Bern

Kornhausstrasse 3
3013 Bern
Switzerland

GPS:46.9527915, 7.4481958

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.7/5  2,927 reviews

Customer review rating 5.0/5

Oltjon X. Families - Confirmed reviews ALL

very nice place to stay and the staff is very friendly

Dear Mr. X., Thank you very much for your kind feedback regarding your stay with us. We are glad you enjoyed our location and found our team to be friendly and welcoming. Your positive comments are greatly appreciated. We also noted your remark regarding the check-out procedure not being optimal. We would be grateful if you could share more details about your experience, as your feedback is invaluable in helping us improve our service. Please feel free to contact us at re… at your convenience. We look forward to welcoming you back on your next visit to Bern. Kind regards, P. Bonilla Swissôtel Kursaal Bern

Customer review rating 3.5/5

Aldo B. Couples - Confirmed reviews ALL

The quality of the bed was unsatisfying (too soft) and having two single bed was not great for a couple. The breakfast could have more variety. Bien situé, propre.

Dear Mister B., Thank you very much for your feedback and your comments. We are sorry to hear that the bed was not comfortable for you, and we will take your feedback into consideration. Regarding the beds, we offer both twin beds and rooms with one double bed. For a future stay, please feel free to let us know your preference, and we will do our best to accommodate your request. Regarding breakfast, we regret that it did not fully meet your expectations. We continuously work on maintaining a good variety and appreciate your feedback in this regard. We also noticed your overall rating of 70 points for our team. We would be very grateful if you could let us know what we could have done better to improve your experience and reach a higher score. Your input helps us improve our service. You can contact us at re… We hope to welcome you again soon und wish you the best until then. Kind regards, F. Kobel Swissôtel Kursaal Bern

Customer review rating 5.0/5

Jeffrey B. Business - Confirmed reviews ALL

Great location, spacious room, clean hotel, outstanding staff and breakfast!

Dear Mr B., Thank you for your kind words regarding our location, accommodations, and especially our staff. We are glad you enjoyed your stay and appreciated our breakfast offerings. Your feedback is greatly valued, and we holpe to welcome you back soon! Kind regards, P. Bonilla Swissôtel Kursaal Bern

Customer review rating 5.0/5

Francois D. Families - Confirmed reviews ALL

Nice stay. Friendly staff. The distance from city center is just perfect. Not too close, not too far, just cross the bridge. We will come back.

Dear Francois D., Thank you for your positive feedback regarding your recent stay. We are glad you enjoyed our location and found our staff to be friendly. We look forward to welcoming you back to our Hotel on your next visit to Bern! Kind regards P. Bonilla Swissôtel Kursaal Bern

Customer review rating 4.5/5

Anthony L. Business - Confirmed reviews ALL

I had a very enjoyable stay at Swissôtel Kursaal Bern. The hotel offers a great 24/7 gym, which was very convenient, and the breakfast selection was excellent. Its location is also a big plus, being close to the Old Town, making it easy to explore the area. The staff were approachable, friendly, and always willing to help, which made the experience even more pleasant. During my stay, I was also treated to a beautiful snowy view of Bern, which made the visit even more memorable. One area that could be improved is the TV channel selection. There was only one English channel available, while the rest were in German. It would be great if the hotel could review and expand the range of English channels. Additionally, allowing guests to connect to their personal YouTube or streaming accounts via mobile devices would significantly enhance the in-room entertainment experience.

Dear Mr L., Thank you for taking the time to share your experience with us. We are glad you had an enjoyable stay and that you appreciated our 24/7 gym, the breakfast selection, and our location. It is especially rewarding to know that our team contributed positively to your overall experience. We also value your feedback regarding the television channel selection and the option to connect personal streaming accounts. At present, this feature is available only via Android devices, as our TV system is not compatible with anyother mobile operating systems. We appreciate your understanding and will certainly take your suggestion into consideration as we continue to improve our guest experience. Thank you once again for your valuable feedback. We very much hope to have the pleasure of welcoming you back for another memorable stay in the near future. Kind regards, P. Bonilla Swissôtel Kursaal Bern

Other web-users rate our hotel

  • 938 reviews 9.5/10 Location
  • 1,346 reviews 8.1/10 Room
  • 1,149 reviews 9.2/10 Service
  • 18 reviews 5.9/10 WiFi
  • 548 reviews 7.2/10 Comfort
  • 526 reviews 9.2/10 Breakfast
  • 386 reviews 8.1/10 Cleanliness
  • 344 reviews 9.5/10 Vibe

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