Dear Ms Tanya V. T. Warm greetings from Mövenpick Hotel & Convention Centre KLIA! Thank you for sharing your valuable feedback with us. We are pleased to know that our convenient location suited your business and airport travel needs, and that you enjoyed a clean and comfortable stay. We sincerely apologise for the room issues you encountered. While we are glad our team was able to resolve them promptly, we appreciate your feedback and will continue working to ensure a smooth and comfortable experience for our guests. Thank you once again for your support. We look forward to welcoming you back to Mövenpick Hotel & Convention Centre KLIA for another F1 Races and provide you a pleasant stay. Sincerely, Shawn Loyalty Manager Mövenpick Hotel & Convention Centre KLIA

Dear Ms Andrew D. Warm greetings from Mövenpick Hotel & Convention Centre KLIA! Thank you for sharing such detailed and valuable feedback regarding your recent stay with us. We are delighted to know that our Reception Team made your late-night arrival smooth and welcoming, and that the little gifts prepared for your children added a special touch to your family’s experience. Your kind compliments towards our team’s friendliness, efficiency, and genuine hospitality are greatly appreciated and will certainly be shared with them. At the same time, we sincerely appreciate your constructive feedback regarding cleanliness and our facilities. Please accept our apologies for any shortcomings you experienced. Your comments have been noted, and we will continue to work closely with the relevant teams to strengthen our cleanliness standards and improve the overall upkeep of our facilities. We are grateful for your recommendation and pleased that our convenient location and warm service made your stay comfortable after your journey. Your feedback encourages us to keep improving and to create an equally welcoming experience for families and business travelers alike. Thank you once again for choosing Mövenpick Hotel & Convention Centre KLIA. We look forward to welcoming you and your family back for an even more enjoyable stay. Sincerely, Shawn Loyalty Manager Mövenpick Hotel & Convention Centre KLIA

Dear Valued Guest, Warm greetings from Mövenpick Hotel & Convention Centre KLIA. Thank you for taking the time to share your detailed feedback regarding your experience with our arranged return transfer following the F1 race. First and foremost, please accept our sincerest apologies for the distress, frustration, and inconvenience you endured that evening. We fully understand how upsetting and overwhelming it must have been to spend more than four hours trying to locate your arranged vehicle, particularly late at night, in an unfamiliar and crowded environment where communication was already challenging. We deeply regret that the transfer arrangements did not meet the level of reliability and coordination you had every reason to expect from a service arranged through our hotel. We acknowledge your concerns regarding the repeated changes to the pick-up time and meeting locations, the inaccurate directions provided, and the inability to locate the vehicle despite multiple calls and the assistance of the local police officers. This is certainly not the seamless and reassuring experience we wish to provide to our valued guests. While we recognize that traffic restrictions and operational challenges during a major event such as the F1 race can affect transportation arrangements, these circumstances should never result in our guests being left without clear, accurate information and effective assistance. We sincerely regret that our communication and coordination fell short when you needed our support the most. We are particularly sorry that you had to seek assistance from police officers and a local resident to communicate with our team, and that the uncertainty caused you additional anxiety due to the language barrier. You should never have had to go through such an exhausting experience simply to return to your hotel safely and comfortably. Please be assured that your feedback is being taken seriously and will be brought to the attention of the relevant management team for a thorough review of the transfer arrangements, communication between our hotel and the transportation provider, verification of pick-up locations, and the accuracy of information communicated to guests. We recognize the importance of having a clear escalation process and reliable coordination to prevent similar situations from recurring. We understand that this incident significantly affected your trip and undermined your trust in our hotel. We sincerely regret that we were unable to deliver the dependable service and peace of mind you expected, and we appreciate you bringing these serious concerns to our attention. Thank you for allowing us the opportunity to acknowledge your experience. We hope that, in time, we may have the opportunity to regain your confidence in Mövenpick Hotel & Convention Centre KLIA. Sincerely, Shawn Loyalty Manager Mövenpick Hotel & Convention Centre KLIA

Dear Valued Guest, Warm greetings from Mövenpick Hotel & Convention Centre KLIA! Thank you for sharing your feedback with us. We are delighted to know that you had a pleasant overall stay and that our Housekeeping and Restaurant teams made a positive impression through their excellent service. However, we sincerely apologise for the inconvenience caused when your room key card was deactivated despite you having informed our team of your late check-out request. We understand how frustrating this situation must have been and appreciate you bringing it to our attention. Your feedback is valuable, and we will highlight this matter to the relevant team to reinforce proper communication and coordination regarding late check-out arrangements, ensuring a smoother experience for our guests. Thank you once again for your kind compliments and constructive feedback. We look forward to welcoming you back for an even more seamless and enjoyable stay. Sincerely, Shawn Loyalty Manager Mövenpick Hotel & Convention Centre KLIA

Dear Valued Guest, Warm greetings from Mövenpick Hotel & Convention Centre KLIA! Thank you for your kind review and for choosing to stay with us. We are delighted to know that our convenient location suited your travel plans and that you had such a pleasant experience before your early morning flight. It is especially rewarding to learn that your stay left such a positive impression that you have decided to stay with us again on your return journey. Your confidence in choosing Mövenpick Hotel & Convention Centre KLIA is truly appreciated. Thank you once again for your support. We look forward to welcoming you back and ensuring another comfortable and enjoyable stay with us. Sincerely, Shawn Loyalty Manager Mövenpick Hotel & Convention Centre KLIA

Dear Andrea C. , Warm greetings from Mövenpick Hotel & Convention Centre KLIA! Thank you for sharing your feedback with us. We sincerely apologise for the inconvenience and frustration you experienced during your stay, particularly regarding the transportation arrangements following the Formula 1 Bahrain. We understand how disappointing it must have been to encounter delays and unclear pickup instructions after an eventful day. Following our investigation and clarification with our transportation provider, Sky Travel, we were informed that road closures around the circuit were implemented as early as 3:00 PM on race day, without prior notification to the transportation team. Although vehicles were observed near the circuit during the afternoon, these were reportedly vehicles that had entered the restricted area before the road closures took effect. Sky Travel further explained that their drivers attempted to access the circuit at approximately 4:00 PM for scheduled pickups after 5:00 PM. However, access was denied by the traffic police, who advised that vehicles would not be permitted to enter the circuit area until 7:00 PM. Consequently, the drivers were unable to reach the designated pickup points at the scheduled times, resulting in significant delays and subsequent changes to the pickup arrangements. While these restrictions were imposed by the authorities and were beyond the transportation provider’s direct control, we acknowledge that clearer communication, contingency planning, and timely updates to our guests were essential in managing the situation more effectively. We sincerely regret that the arrangements resulted in an extended waiting time, a change in the pickup location, and an uncomfortable journey back to the hotel. We also apologise for the difficulties you encountered during check-in and for any lack of clarity regarding our Muslim-friendly hotel concept and the availability of alcoholic beverages. Your feedback highlights areas where we can improve our communication and service delivery. Please be assured that we take your comments seriously and will work closely with our relevant teams and transportation provider to strengthen coordination, improve contingency planning for major events, and ensure that guests receive clearer and more timely information. Thank you for bringing these matters to our attention. We regret that your experience did not fully meet your expectations, and we appreciate the opportunity to learn from your feedback. Sincerely, Shawn Loyalty Manager Mövenpick Hotel & Convention Centre KLIA

Dear Ms Radziah B. A. , Warm greetings from Mövenpick Hotel & Convention Centre KLIA! Thank you sincerely for your wonderful review and for recognising our team member especially the Loyalty Manager , Mr Nizam the assistant and the team for their warm and attentive hospitality. We are delighted that you enjoyed the thoughtful Lounge experience and your meal at Temasya, and we truly appreciate your kind compliments to our Heartists and culinary team. Please accept our apologies for the minor shower issue, and thank you for your understanding. As a valued Platinum member, your appreciation means a great deal to us, and we look forward to welcoming you and your party back for another memorable stay. Sincerely, Shawn Loyalty Manager Mövenpick Hotel & Convention Centre KLIA

Dear Valued Guest, Warm greetings from Mövenpick Hotel & Convention Centre KLIA! Thank you very much for your generous feedback regarding your recent stay experience. We are extremely delighted to know that your visit was comfortable, seamless, and satisfying. It is always rewarding to receive such positive comments from our valued guests as they inspire us to continue delivering exceptional hospitality experiences consistently. We appreciate your support and look forward to welcoming you back again soon. Sincerely, Shawn Loyalty Manager Mövenpick Hotel & Convention Centre KLIA

Dear Valued Guest, Warm greetings from Mövenpick Hotel & Convention Centre KLIA! Thank you for your excellent review and for sharing your positive stay experience with us. We are pleased to hear that you enjoyed the comfort, hospitality, and service provided throughout your visit. Your encouraging feedback serves as a great source of motivation for our team members to continue delivering exceptional guest experiences consistently. We sincerely look forward to welcoming you back again very soon. Sincerely, Shawn Loyalty Manager Mövenpick Hotel & Convention Centre KLIA

Dear Ms Annette M. , Warm greetings from Mövenpick Hotel & Convention Centre KLIA! Thank you for taking the time to share your feedback regarding your recent stay at Mövenpick Hotel & Convention Centre KLIA. I sincerely apologize for the experience you had with our service. We strive to provide exceptional hospitality, and I regret that we fell short during your visit. Your concerns regarding the front desk team's attentiveness have been noted, and I assure you that we will address this matter with our team. I understand how important it is to feel welcomed and valued during your stay, and I regret that we did not meet your expectations. Please know that your feedback is crucial in helping us identify areas for improvement. We are committed to providing our guests with a memorable experience, and your comments will help guide our efforts. Sincerely, Sangar Gopal @ Shawne Loyalty Manager Mövenpick Hotel & Convention Centre KLIA

Dear Valued Guest, Warm greetings from Mövenpick Hotel & Convention Centre KLIA! Thank you for sharing your positive feedback regarding your recent stay experience. We are truly happy to know that our hospitality and services contributed towards a pleasant and memorable visit. Your kind words are highly appreciated and will certainly be shared with the team as recognition for their dedication and commitment. We sincerely look forward to welcoming you back again in the near future. Sincerely, Shawn Loyalty Manager Mövenpick Hotel & Convention Centre KLIA

Dear Ms C. Warm greetings from Mövenpick Hotel & Convention Centre KLIA! Thank you for sharing your positive feedback regarding your recent stay experience. We are truly happy to know that our hospitality and services contributed towards a pleasant and memorable visit. Your kind words are highly appreciated and will certainly be shared with the team as recognition for their dedication and commitment. We sincerely look forward to welcoming you back again in the near future. Sincerely, Shawn Loyalty Manager Mövenpick Hotel & Convention Centre KLIA

Dear Valued Guest, Warm greetings from Mövenpick Hotel & Convention Centre KLIA! Thank you for taking the time to share your detailed feedback following your recent overnight stay with us. We are pleased to know that you found our property to be very clean, and we sincerely appreciate you highlighting the areas where we fell short of your expectations. Please accept our sincere apologies for the inconvenience caused by the air-conditioning in your room. We regret that despite the temperature being set to 15°C, the room remained at approximately 25°C throughout your stay. We fully understand how important a comfortable room temperature is, particularly for a restful overnight stay. Your feedback has been highlighted to our Engineering team for investigation and corrective action. We are equally concerned to learn that you experienced a cigarette smoke odour in the bathroom despite our non-smoking policy. This should not have been your experience, and we sincerely apologies for the discomfort caused. We will reinforce our room inspection and non-smoking controls to ensure that such concerns are addressed promptly. Regarding our hotel concept, we appreciate your feedback that the term “Muslim-friendly” may not immediately communicate the full extent of our Sharia-compliant hospitality practices. We will take your comments into consideration as we continue to improve how we communicate our hotel concept across our various guest touchpoints and booking channels. We also understand your concern regarding gym attire. As a Muslim-friendly hotel, we have certain modesty guidelines for our facilities, and we regret that this was not sufficiently clear to you before or during your stay. We appreciate your feedback and will look at how we can communicate these expectations more clearly to guests so they can plan accordingly. Thank you once again for your candid feedback. Your comments are valuable to us and provide important opportunities for improvement. We sincerely hope to have the opportunity to welcome you back and provide you with a significantly more comfortable and seamless experience. Sincerely, Shawn Loyalty Manager Mövenpick Hotel & Convention

Dear Valued Guest, Warm greetings from Mövenpick Hotel & Convention Centre KLIA! Thank you very much for taking the time to share your feedback regarding your recent stay with us. We appreciate your comments and are pleased to know that you chose Mövenpick Hotel & Convention Centre KLIA for your visit. We understand your concern regarding the room rate during your stay. As your visit coincided with the **Formula 1 period**, which is a particularly high-demand travel period, room rates may vary according to demand and occupancy during these peak dates. Nevertheless, we appreciate your feedback and understand that the rate may have felt higher than expected. We truly value your support and hope to have the opportunity to welcome you back during a future visit, when we can provide you with another enjoyable stay at Mövenpick Hotel & Convention Centre KLIA. Sincerely, Shawn Loyalty Manager Mövenpick Hotel & Convention Centre KLIA

Dear Ms Zati Z. R. Warm greetings from Mövenpick Hotel & Convention Centre KLIA! Thank you for your excellent review and for choosing to stay with us. We are truly pleased to know that your stay experience was enjoyable and that our team managed to create a positive impression throughout your visit. Your compliments towards our service standards and hospitality are sincerely appreciated and will be shared with our team members as motivation for continuous improvement. We hope to have the pleasure of welcoming you back again for another memorable stay in the near future. Sincerely, Shawn Loyalty Manager Mövenpick Hotel & Convention Centre KLIA

Dear Ms Cathie M. Warm greetings from Mövenpick Hotel & Convention Centre KLIA! Thank you for sharing your amazing feedback regarding your recent visit. We are delighted to hear that our facilities, services, and hospitality contributed positively towards your memorable stay experience. Your satisfaction remains our top priority and your encouraging comments motivate us to continuously enhance the guest journey for all our visitors. We sincerely look forward to welcoming you back again for another wonderful stay soon. Sincerely, Shawn Loyalty Manager Mövenpick Hotel & Convention Centre KLIA

Dear Valued Guest, Warm greetings from Mövenpick Hotel & Convention Centre KLIA! Thank you for taking the time to share your feedback following your recent stay with us. We appreciate your comments regarding the condition of our rooms and understand that, after a long 25-hour journey, you may have had certain expectations regarding the facilities and services available. With regard to the availability of alcohol, we would like to respectfully clarify that Mövenpick Hotel & Convention Centre KLIA operates as a **Muslim-friendly, alcohol-free hotel**, and alcohol is therefore not served on our premises. This forms part of our hotel concept and is communicated across our official and booking channels to help guests make an informed choice before their stay. Nevertheless, we sincerely regret if this aspect of our offering did not align with your expectations, particularly after such a long journey. We value your feedback and appreciate the opportunity to clarify our concept. Thank you once again for choosing Mövenpick Hotel & Convention Centre KLIA. We hope to have the opportunity to welcome you again and provide an experience that better meets your expectations. Sincerely, Shawn Loyalty Manager Mövenpick Hotel & Convention Centre KLIA

Dear Valued Guest, Warm greetings from Mövenpick Hotel & Convention Centre KLIA! Thank you very much for sharing such a wonderful review following your recent stay with us. We are truly delighted to know that you enjoyed our clean and spacious rooms, attentive service, and warm hospitality, and that your anniversary celebration became such a memorable experience. It is especially heartwarming to know that our little Surprise & Delight gesture of chocolates and a personalized card added an unexpected and meaningful touch to your special occasion. We are pleased to share that this thoughtful gesture was specially arranged by Mr Syarul, who will be delighted to know that his personal touch helped make your anniversary even more memorable. Your kind words and recognition mean a great deal to Syarul and the entire team. Creating genuine moments of happiness and celebrating special occasions with our guests is something we truly cherish. Thank you once again for choosing Mövenpick Hotel & Convention Centre KLIA and for your wonderful recommendation. We are absolutely delighted to hear that you consider it your best hotel experience, and we look forward to welcoming you back for many more memorable stays with us. Sincerely, Shawn Loyalty Manager Mövenpick Hotel & Convention Centre KLIA

Dear Mr Abdhala B. Warm greetings from Mövenpick Hotel & Convention Centre KLIA! Thank you for your excellent review and for choosing to stay with us. We are truly pleased to know that your stay experience was enjoyable and that our team managed to create a positive impression throughout your visit. Your compliments towards our service standards and hospitality are sincerely appreciated and will be shared with our team members as motivation for continuous improvement. We hope to have the pleasure of welcoming you back again for another memorable stay in the near future. Sincerely, Shawn Loyalty Manager Mövenpick Hotel & Convention Centre KLIA