Mercure Kuala Lumpur Glenmarie 4 stars

Customer review rating (ALL Rating) 4.3/5 1,515 reviews

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Mercure Kuala Lumpur Glenmarie - Image 1
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Jalan Kontraktor U1 14, Seksyen U1, 40150 SHAH ALAM, Malaysia

Description

Hotel extras

  • Mercure Kuala Lumpur Glenmarie features 219 cosy rooms and 10 executive suites.

  • All 5 meeting rooms and the foyer feature natural daylight.

  • Urban@13 feature pool deck view is a great place to unwind with colleagues and friends

  • Boasting a 24-hour front desk

  • For alternative dining options, room service is available on site

Our accommodation(s)

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Hotel location

Mercure Kuala Lumpur Glenmarie

Jalan Kontraktor U1 14, Seksyen U1
40150 SHAH ALAM
Malaysia

GPS:3.089721, 101.559092

Telephone
Fax +60 3-5030 2889

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Warna (All Day Dining)

The All Day Dining restaurant serves a full American buffet breakfast as well as a la carte menu featuring Chef specialties local delicacies, Western dishes, snacks and desserts.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.3/5  1,515 reviews

Customer review rating 2.0/5

Tiam Y. T. Business - Confirmed reviews ALL

Aaron in the room cannot be adjust, still very cold even though I have turn up the temperature. Breakfast select and quality is very bad, coffee quality is also very bad. Had to wait a long time to get my coffee as the machine is very slow in dispensing the coffee.

Dear Tiam Y. T., I’m sorry to hear about your experience during your stay. It’s disappointing to learn that the room temperature and breakfast quality didn’t meet your expectations. Your feedback about the coffee service is also important, and I appreciate you bringing this to our attention. We’ll certainly take your comments into consideration for future improvements. Best regards, Puvan ABDULLAH - General Manager

Customer review rating 5.0/5

Tuan T. N. H. Business - Confirmed reviews ALL

Exciting

Dear Tuan T. N. H., Thank you for your lovely words! We're thrilled to hear you enjoyed your stay and found our hotel beautiful and exciting. We hope to welcome you back soon for another wonderful experience! Puvan ABDULLAH - General Manager

Customer review rating 5.0/5

Darren D. Y. C. O. Solo - Confirmed reviews ALL

The room was comfortable with good variety of breakfast options. Fast check-in process with friendly staff

Dear Darren, Thank you for your kind words! I'm thrilled to hear you enjoyed your stay, the breakfast variety, and our friendly staff. We look forward to welcoming you back for another comfortable stay. Puvan ABDULLAH - General Manager

Customer review rating 5.0/5

Tan C. K. L. Business - Confirmed reviews ALL

Cozy and convenient. Clean and comfortable too. Room is quite spacious and love the layout. Variety of choices for breakfast.

Dear Tan C. K. L., Thank you for your kind words! We’re thrilled you enjoyed your stay, especially the cozy room layout and breakfast variety. Your feedback means a lot to us, and we can’t wait to welcome you back for another great experience! Puvan ABDULLAH - General Manager

Customer review rating 1.0/5

Saria N. A. Couples - Confirmed reviews ALL

My wife and I recently spent two weeks at Mercure Hotel Glenmarie. While our trip to Malaysia as a whole was fantastic, the hotel unfortunately ended up being the low point of our experience. For a 4 star hotel, a certain standard of service is expected, and this property repeatedly failed to meet that standard. Check-in & First Impressions Upon arrival on our first night, we were offered no assistance with our luggage. From the moment we entered the hotel to getting to our room, we carried everything ourselves. This felt especially disappointing because throughout the rest of our stay we saw several other guests receiving help with their bags. Once we went into our room, we immediately noticed a strong, unpleasant smell similar to durian. We contacted reception and a housekeeping staff member came to check. After walking around for a short time, he said he could not smell durian and that what he smelled was our clothes. Considering we had been travelling for nearly 24 hours, we understood we might not have been fresh, but we know our belongings did not have a strong smell. The only solution offered was spraying air freshener around the room and leaving. Shower and Maintenance Issues We also noticed that the shower area had quite a bad smell before either of us used it. This happened every morning. Once one of us showered, the smell disappeared, but it would return again the next day before the first use. Later that first night, after seeing friends, we came back around 4am to shower and sleep. Within minutes, the shower tray began filling up with water because it was not draining properly. I had to turn off the water repeatedly to let it slowly drain before I could finish washing. We went down to reception to report the problem and explained that we had travelled all day and were exhausted. We were told housekeeping only starts at 8am and that no room changes were possible due to occupancy levels. There was no apology. The next morning, we had to report the issue again because the staff on duty had no idea what we were talking about, which suggests nothing had been noted the night before. The drainage improved slightly after they looked at it, but it was still never what you would expect for the entire stay. After the initial experience, we tried to keep interactions with the front desk to a minimum because it usually ended up being more hassle than help. Communication Difficulties There were regular communication and language barriers with the front desk team, which often made simple requests more difficult and added to the frustration. Departure and Final Interactions On our last day, we checked out on time and the hotel stored our bags as our flight was later that evening. When we came back to collect them, it took staff more than 15 minutes to locate our luggage while we waited and watched them searching. Earlier that morning, I had borrowed a weighing scale from reception to weigh my suitcase. Throughout the trip we received mixed answers regarding whether the hotel even had a scale. Some staff said no, others said yes. That morning the staff provided one without any issue. However, when we asked again at checkout to weigh my wife’s suitcase, the staff member on duty said the hotel did not have a scale at all. This was another example of inconsistent information, which was a theme throughout our stay. Overall Despite the hotel being modern and in a good location, the overall service and lack of consistency did not match what you would expect from a 4 star property. These issues had a noticeable impact on what was otherwise an amazing holiday.

Dear Saria N. A., Thank you for taking the time to share your feedback about your recent stay with us. I’m truly sorry to hear that your experience didn’t meet the standards we strive for, especially regarding the service provided by our staff. It’s disappointing to learn about the lack of assistance with your luggage upon arrival. Our team is trained to provide support to all guests and it’s clear we fell short during your visit. Regarding the room issues, I regret that the unpleasant odors and drainage problems were not addressed to your satisfaction. We appreciate you bringing these matters to our attention, and I assure you that such feedback will help us improve. We are continually working on training our staff to ensure clear and consistent communication. Thank you for your valuable insights. I hope you’ll consider giving us another chance in the future. Warm regards, Puvan ABDULLAH - General Manager

Other web-users rate our hotel

  • 593 reviews 7.6/10 Location
  • 1,385 reviews 7.8/10 Room
  • 1,066 reviews 7.6/10 Service
  • 31 reviews 4.9/10 WiFi
  • 810 reviews 8.8/10 Cleanliness
  • 391 reviews 7.6/10 Breakfast
  • 385 reviews 9.5/10 Vibe
  • 332 reviews 8.3/10 Amenities

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.