Mövenpick Al Khobar 5 stars

Customer review rating (ALL Rating) 4.4/5 669 reviews

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Prince Turkey Street, Po Box 4923, P.O.Box:4923, Al Khobar 31952,, 31952 AL KHOBAR, Saudi Arabia

Description

Hotel extras

  • Convenient Location in Al Khobar City centre

  • Panoramic views of the city skyline and the Arabian Gulf shore

  • Fine-Dining Indian Restaurant by a Michelin-Star Chef

  • 1,6 sqm ballroom, the largest in the city

  • Spacious and Elegantly Furnished Accommodation

Our accommodation(s)

Hotel location

Mövenpick Al Khobar

Prince Turkey Street, Po Box 4923, P.O.Box:4923, Al Khobar 31952,
31952 AL KHOBAR
Saudi Arabia

GPS:26.32218, 50.216686

Telephone
Fax +966 13 898 5333

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  669 reviews

Customer review rating 2.0/5

Hassan A. Business - Confirmed reviews ALL

I stay at this hotel often, but this time things were not ideal. The worst thing was obviously not having any water for a whole day, and the lack of hot water (when I asked reception they suggested I let the water run for at least 10 minutes to get hot water, which felt like an absolute waste)! The coffee at breakfast is terrible and the cafe in the lobby doesn’t start until later, when we’re all already out for the day. I understand that the lack of water for a day may have been an emergency, but the hot water issue and the coffee both should be fixed… I honestly will probably consider staying somewhere else from now on, even though I’ve been staying here once a month for the good part of the past 2 years…

Dear Hassan A., Thank you for taking the time to share your feedback regarding your recent stay with us. I sincerely apologize for the inconveniences you experienced, particularly the lack of water and the issues with the hot water supply. I understand how frustrating this can be and appreciate your patience during what may have been an emergency situation. Regarding the coffee served at breakfast, I regret that it did not meet your expectations. We continually strive to improve our offerings and your comments will be taken into consideration as we evaluate our services. Additionally, I recognize the importance of having amenities available at convenient times for our guests. Your loyalty over the past two years is greatly valued, and it is disheartening to hear that your experience this time was not up to our usual standards. We hope to have the opportunity to restore your faith in us during your future visits. Best regards, Guest Experience

Customer review rating 4.0/5

Saravanan V. Business - Confirmed reviews ALL

Fantastic service food rooms staff If not for the external noise nuisance; i would have rated 10/10

Dear Saravanan V., Thank you for your kind words regarding our service, food, and staff. We are delighted to hear that Mövenpick Al Khobar is your favorite place to stay in KSA. We sincerely apologize for the noise disturbance you experienced during your stay. While we strive to provide a restful environment, external factors can sometimes be challenging. Your feedback is appreciated, and we will take it into account as we continue to enhance our guest experience. Best regards, Guest Experience

Customer review rating 3.0/5

Mohamed R. F. Business - Confirmed reviews ALL

I did not feel that I was staying in a five-star hotel. I had to request housekeeping to rotate the mattress because it was sagging noticeably on the side closest to the door, which made it uncomfortable to sleep on. In addition, there was no prayer mat provided in the room upon arrival. When I requested one, I was given a used prayer mat that had an unpleasant odor. Furthermore, the floor mat in the room appeared very old and worn out, which further detracted from the overall guest experience.

Dear Mohamed R. F., Thank you for your feedback regarding your recent stay. We sincerely apologize for the discomfort you experienced with the mattress, as we strive to provide a consistently high standard of accommodation. Your comments regarding the absence of a prayer mat and the condition of the floor mat have been noted, and we appreciate your bringing these matters to our attention. We aim to ensure that all aspects of our guests' experience reflect our commitment to quality and comfort. We value your insights and hope you will consider staying with us again in the future. Kind regards, Guest Experience

Customer review rating 5.0/5

Meshal A. Families - Confirmed reviews ALL

Good

Dear Meshal A., Thank you for your positive feedback. We are delighted to hear that you had a good experience at Mövenpick Al Khobar. Your satisfaction is our priority, and we hope to welcome you back soon for another enjoyable stay. Best regards, Guest Experience

Customer review rating 1.0/5

Maan A. Families - Confirmed reviews ALL

I booked the executive suite for 4 nights , it was as expected in term of cleanliness but the service was extremely lacking and unbefitting of a 5 star hotel to be honest. By “service” I mean in room service such as the 24 hrs in room menu which had so many options for food and drinks but only very few items are actually available . For instance the menu showed 10 kinds of fresh juices but they only had orange Juice. The breakfast buffet service was lacking as well , we asked for condiments and was completely ignored repeatedly. The pool place had the AC running on high settings which made us seriously worried about the kids getting sick.This wasn’t the first time either, the last time we visited they also had the AC running at the pool. To be fair the overall quality, quantity and taste of the food itself that we ordered through room service was exceptionally good. During Arafah day the 9th of thu-alhijah in which all muslim people fast , we were expecting the restaurant to accommodate us but unfortunately none of them was available during the fast breaking time and you guessed it room service had very few items available on its menu.

Dear Maan A., Thank you for taking the time to share your feedback regarding your recent stay with us. We appreciate your insights as they help us enhance our services. I am pleased to know that you found the cleanliness of the executive suite to your satisfaction and enjoyed the quality of the food you ordered. However, I sincerely regret that the in-room service did not meet your expectations, particularly regarding the availability of menu items. We strive to offer a diverse selection, and your comments will be taken into account as we review our offerings to ensure they align with our guests' needs. I also understand your concerns regarding the breakfast buffet and the air conditioning at the pool area. These points will be communicated to the respective departments for further evaluation. Additionally, I apologize if our restaurant hours did not accommodate your needs during Arafah Day; it is important for us to be sensitive to the traditions of our guests. Thank you once again for your valuable feedback. Guest Experience

Other web-users rate our hotel

  • 163 reviews 8.7/10 Location
  • 296 reviews 8.1/10 Room
  • 876 reviews 9.2/10 Service
  • 8 reviews 3.3/10 WiFi
  • 272 reviews 9.2/10 Food
  • 133 reviews 8.5/10 Breakfast
  • 122 reviews 8/10 Cleanliness
  • 7 reviews 10/10 Beach

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