Sofitel Bahrain Zallaq Thalassa sea & spa Hotel 5 stars

Customer review rating 4.6/5 4,289 reviews

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Sofitel Bahrain Zallaq Thalassa sea & spa
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+ 27 Services

Hotel extras

  • Enjoy relaxing swims in the hotel's temperature-controlled swimming pool

  • Find yourself in a serene Arabian escape

  • Choose between our lavish themed suites, each with unique character and private infinity pool

  • Dine from our award-winning restaurants in charming environs and splendid outdoor spaces

  • Experience the healing benefits of seawater treatments at the Middle East's only Thalassa

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 15h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Services for children
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-outPaying
  • Dry cleaning / Ironing
  • Boutiques/shopping
  • Porter
  • Concierge
Leisure and activities
  • Outdoor heated pool
  • Thalassotherapy centre (Nearby)Paying
  • Fitness centre
  • Well-being
  • Services for children
  • Hard tennis court
  • Beach and water sports
  • Other sports activities
Catering
  • BreakfastPaying
  • 5 restaurant(s)
  • 4 bar(s)
  • Room service
Business services
  • 12 meeting room(s)
  • Business center with support staff
  • Copy/print service available

Hotel location

Sofitel Bahrain Zallaq Thalassa sea & spa

105 Zallaq Highway,Building 2015
Block 1055, Zallaq
5554 manama
bahrain

Tel: +97317636363

Fax: (+973)17636364

Check-in from 15h00

Check out up to 12h00

GPS :26.052892, 50.484961

Our accommodation(s)

Sofitel's Bahrain hotel has 262 elegantly appointed rooms and suites, each with private balcony, latest technology and chic furnishings. The 21 Prestige, 6 Opera and one Royal suites offer a terrace with pool and fantastic views of the Arabian Gulf.

SUPERIOR ROOM, 1 King Size Bed, Garden/pool view, Private balcony

Accessible room
  • Max. number of persons: 4
  • Area: From 43 / 463 sq ft
  • Views: Garden View *
  • Most of the accommodation: Balcony *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Coffee/tea making facilities
  • Direct dial telephone(...)

LUXURY ROOM, 1 King Size Bed, Seaview

Accessible room
  • Max. number of persons: 4
  • Area: From 43 / 463 sq ft
  • Views: Ocean/Sea view *
  • Most of the accommodation: Balcony *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Coffee/tea making facilities
  • Direct dial telephone(...)

LUXURY ROOM, 2 Single Size Beds, Seaview

Accessible room
  • Max. number of persons: 3
  • Area: From 43 / 463 sq ft
  • Views: Ocean/Sea view *
  • Most of the accommodation: Balcony *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Coffee/tea making facilities
  • Direct dial telephone(...)

LUXURY ROOM, Club Millesime Access, 1 King Size Bed, Seaview, Private balcony

Accessible room
  • Max. number of persons: 4
  • Area: From 43 / 463 sq ft
  • Views: Ocean/Sea view *
  • Most of the accommodation: Balcony *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Coffee/tea making facilities
  • Direct dial telephone(...)

LUXURY ROOM, Club Millesime Access, 2 Single Size Beds, Private balcony

Accessible room
  • Max. number of persons: 3
  • Area: From 43 / 463 sq ft
  • Views: Ocean/Sea view *
  • Most of the accommodation: Balcony *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Coffee/tea making facilities
  • Direct dial telephone(...)
Rooms

Our restaurants and bars

RIVAAJ

Type of cuisine: Indian

Rivaaj symbolizes the rich Indian royal heritage and cuisine that offers an experience which transcends all boundaries and takes you back to a time where sophistication, taste and ambiance uniquely blends and exists in perfect harmony.

Dinner

19:00 - 22:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

MAISON SUSHI

Type of cuisine: Japanese

Discover a true dining spectacle, featuring breath-taking sea views, complimented by sushi-inspired Japanese menu boasting exclusive creations bursting with flavours and innovation.

Lunch

12:00 - 15:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

19:00 - 23:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

FIAMMA ITALIAN

Type of cuisine: Thematic cuisine

Fresh ingredients, homemade pasta and an antipasti bar await diners at Fiamma, a trendy Italian restaurant in Bahrain. Smell the aroma of pizza hot from the wood-fired oven while dining inside or on the terrace overlooking the pool and sea.

Menu (PDF) Cocktail menu (PDF)

Dinner

19:00 - 23:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

PASHAWAT

Type of cuisine: Regional

A dedicated lounge and bar area where you can sample true Lebanese and Persian cuisines in a subtle blend of traditional and modern décor. Live music, singers and belly dancers provide a festive atmosphere. On the first floor with separate entrance.

Dinner

19:00 - 01:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

SARAYA BUFFET & A LA CARTE

Type of cuisine: International

Casual, all-day dining area overlooking the pool and sea, serving exquisite, flavorful buffets from across the world. Choose from breakfast, lunch or dinner, plus the à la carte, live cooking station. Perfect venue to enjoy a family Friday brunch.

Lunch

12:30 - 16:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

19:00 - 22:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

AMBER

Non contractual photo

Unwind in Amber bar, just off the lobby, amid luxurious couches and a spectacular amber bar. With its cocktails, soft drinks and cozy ambiance, this Bahrain cocktail bar is ideal for an informal business meeting or pre-dinner apéritif.

Menu (PDF)

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

LAGOON

Non contractual photo

Find an oasis in the water at Lagoon Pool Bar, a swim-up bar in the center of the freeform swimming pool. Emerge from the waters for a refreshing drink, sip a cocktail at sunset or catch a quick bite to eat between thalassotherapy treatments or meetings.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

LOBBY LOUNGE

Non contractual photo

The Lobby Lounge's elegant décor blends Bahraini style with elegant French touches and views of the atrium and sea. Linger over coffees, teas, fresh pastries and à la carte dishes, ideal for a business meeting or intimate rendezvous.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
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  • Sat
  • Sun

TAPAS BAR

Non contractual photo

Tapas Restaurant & Bar brings the sea inside with its brilliant shades of blue. Enjoy scrumptious tapas and cocktails in the trendy interiors, or outside on the terrace by the sea. Get a taste of Bahraini nightlife with live music, DJs and shisha.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Our thalasso and spa offers

Experience the healing power of seawater from the Arabian Gulf in Thalassa Sea and Spa in Bahrain, a unique thalasso therapy institute and luxury Bahrain spa resort. Massages and treatments from oxygen bubbles to seaweed wraps use Aquascience products.

Visit the Thalassa Sea & Spa site

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 12

  • Maximum size: 1,100

  • Maximum capacity: 1000 people

  • Maximum banquet capacity: 840 people

Find out more

Our guest reviews for
Sofitel Bahrain Zallaq Thalassa sea & spa

100% genuine reviews from our guests

Find out more

ALL Rating 4.6/5

4,289 reviews

tripadvisor

TripAdvisor Rating 4.5/5

3,478 reviews

2020 TripAdvisor Certificate of Excellence
Certificate of excellence 2020

02nights of excellent family getaway within Bahrain at a Resort with a beach.

Customer review rating 4.5/5

Mohammed R. Families - 27/02/2021 Confirmed reviews ALL

My wife and I with 03adult (27/22/14) children needed a break within Bahrain because of the ongoing travel restrictions.......we chose SOFITEL ZALLAQ that has a beautiful beach. All rooms are spacious and all have a spacious balcony with a beautiful Sea View. The 02 spacious SEA VIEW CONNECTING ROOMS with a main 3rd door outside the 2 rooms is very convenient for privacy. My kids and I had a relaxing 2nights stay. The staff were very friendly, caring and understanding.....from the bell boy outside the entrance, BULBUL inside the entrance and ABANOU with Maria at the reception who made us feel relaxed. (Our fav was ABANOU at the reception) Breakfast was served in the rooms in HUGE BOXES full of well packed yummy portions. The Choice of AMERICAN AND ARABIC breakfast with so many portions inside THE HUGE BOX were both excellent options. On walking out after 2nights, we felt relaxed....exactly what we came for. Thank you SOFITEL ZALLAQ We will be back soon. Mohammed R. & Family

Dear Mr. R., We very much appreciate you taking the time to share your experience at the Sofitel Bahrain Zallaq Thalassa sea & spa. It is always a pleasure to receive positive feedback. I will share your comments with our team in particular with Abanoub, Boulboul and Maria. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Marifhel Ramirez Guest Experience Manager

Good stay

Customer review rating 4.0/5

Bader Friends - 26/02/2021 Confirmed reviews ALL

I loved everything about it except the breakfast.

Dear Mr. Bader, Thank you for taking the time to tell us about your stay at Sofitel Bahrain Zallaq Thalassa sea and spa. We have taken note of the points that you have mentioned and addressed to the Executive Chef. Rest assured that we will certainly do our utmost to uplift the quality of these areas ensuring that we provide the best product, service and facilities to our valued guests. We value your feedback and we hope to welcome you back again for more satisfying experience. Sincerely, Marifhel Ramirez Guest Experience Manager

Well located

Customer review rating 4.0/5

Ahmed Families - 24/02/2021 Confirmed reviews ALL

It was good experience , childs was happy , it could be more enjoyable if swimming pool was open , but due to covid it was closed , really appreciated the night

Dear Mr. T., Thank you for taking the time to tell us about your stay at the Sofitel Bahrain Zallaq Thalassa sea & spa. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope to welcome you back in the near future. Sincerely, Marifhel Ramirez Guest Experience Manager

Great room and very comfortable. Will return

Customer review rating 3.5/5

Pm Couples - 22/02/2021 Confirmed reviews ALL

Really easy and very professional check in and out. Room quality and comfort was to a high standard. Room service was efficient and timely. All staff who we interacted with were very professional and presented themselves very well. Happy to help. Cleanliness was to a high standard. Bathroom facilities were superb. Food and catering was good and with a good choice on the evening brunch although the service of one course was a little slow. Some food items could have been presented at a higher temperature.

Dear Mr. M., Thank you for taking the time to tell us about your stay at the Sofitel Bahrain Zallaq Thalassa sea & spa. We are glad to hear that you had a comfortable stay with us. We appreciate not only positive comments but also constructive feedback which will help us in the continuous improvement of our products and services. Rest assured that we will do our utmost to uplift the quality of the areas you have highlighted to ensure that we provide the best quality experience to our valued guests. We value your feedback and we look forward to welcome you back again for a more satisfying experience. Sincerely, Marifhel Ramirez Guest Experience Manager

Great value

Customer review rating 4.0/5

Jacqui D. Couples - 21/02/2021 Confirmed reviews ALL

We took advantage of the special rates offered over covid for a staycation. Only one night....but we will return .

Dear Mrs. D., We very much appreciate your comments regarding your stay at the Sofitel Bahrain Zallaq Thalassa sea & spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Marifhel Ramirez Guest Experience Manager

Location, cleanning, staff, open areas, all perfect.

Customer review rating 5.0/5

Pablo R. Families - 21/02/2021 Confirmed reviews ALL

Amazing experience perfect for families.

Dear Mr. R., We very much appreciate your comments regarding your stay at the Sofitel Bahrain Zallaq Thalassa sea & spa. It is always a pleasure to receive positive feedback. I will share your comments with our team in particular to Stephen. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Marifhel Ramirez Guest Experience Manager

All over experience stay at the Sofitel zallaq

Customer review rating 3.5/5

Budour A. Families - 21/02/2021 Confirmed reviews ALL

2 things need to be improved : 1: Breakfast - when taking the breakfast order : (it’s absolutely a waste of time requesting the guest the requirement of breakfast menu , yet the order is not been provided to the guest as per the guest requirements.) 2- Room service - it’s absolutely not right when the guest requires cuttlaries and the guest needs to provide with the total number of guests in a room . Since it’s 3 families staying at the hotel the gusts has the right to request any amenities even if it’s 1 family. The above will definitely affect the experience of it does not improve . Last but not the least : I would like to thank : The one and only - Marifhel for Handling the entire stay and reservation during all the stays at the hotel. And Lopkhon -from house keeping for all the efforts during my stay and my family. Regards Budour A.

Dear Mrs. Budour, Thank you for taking the time to tell us about your stay at Sofitel Bahrain Zallaq Thalassa sea and spa. On behalf of my team, please allow me to express my sincerest apologies for the recurring issue related to the service provided by in-room dining team. I have reviewed once more your comment with the Head of Department. Rest assured that on your future visit, I will personally look after this in order to better your experience. In any event, please do not hesitate to contact me directly should you require any assistance on your next visit. Sincerely, Marifhel Ramirez Guest Experience Manager
Customer review rating 5.0/5

Hiba Families - 20/02/2021 Confirmed reviews ALL

All okay but had 2 small children, room and bed too small

Dear Mrs. H., Thank you for taking the time to tell us about your stay at the Sofitel Bahrain Zallaq Thalassa sea & spa. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope to welcome you back in the near future. Sincerely, Marifhel Ramirez Guest Experience Manager

Good Stay

Customer review rating 5.0/5

Ahmed B. Couples - 20/02/2021 Confirmed reviews ALL

Everything thing was fine, Besher Fansa arranged foe me excellent room. Room service was fast and efficient. Housekeeping was amazing specially Salah was friendly and polite. Great experience really.

Dear Mr. B., We very much appreciate your comments regarding your stay at the Sofitel Bahrain Zallaq Thalassa sea & spa. It is always a pleasure to receive positive feedback. I will share your comments with our team in particular to Besher and Salah. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Marifhel Ramirez Guest Experience Manager

The staff are caring the hotel thru out difficult times worth a big smile

Customer review rating 5.0/5

Adriana F. Solo - 20/02/2021 Confirmed reviews ALL

Excellent hotel Coming around since 2018 The staff is truly amazing

Dear Ms. F., Thank you for your continued patronage to Sofitel Bahrain and we very much appreciate your comments regarding your stay. It is always a pleasure to receive positive feedback. I will share your comments with our team and Chef Marco. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We look forward welcoming you again and assuring you our best efforts to make every stay a magnifique experience. Sincerely, Marifhel Ramirez Guest Experience Manager

good stay

Customer review rating 4.0/5

Faustino L. Families - 20/02/2021 Confirmed reviews ALL

very relaxing place and superb ambiance though the quality of the jam is not a good brand for a 5 star hotel considering booked in opera suite. i booked for theee but only one portion butter was served. that’s why rating considered is 8.

Dear Mr. l., We very much appreciate your comments regarding your stay at the Sofitel Bahrain Zallaq Thalassa sea & spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Marifhel Ramirez Guest Experience Manager

Another wonderful stay

Customer review rating 4.5/5

Phil S. Business - 18/02/2021 Confirmed reviews ALL

The staff are what makes this hotel. They are happy, keen to ensure you have a lovely stay and the whole experience feels very Covid safe.

Dear Mr. S., We very much appreciate your comments regarding your stay at the Sofitel Bahrain Zallaq Thalassa sea & spa. It is always a pleasure to receive positive feedback. I will share your comments with our team in particular to Nonah, Jessa, Abul, Maria, Enik, Hari, Mukesh, and Javed. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Marifhel Ramirez Guest Experience Manager

excellent

Customer review rating 5.0/5

Thabet B. Couples - 17/02/2021 Confirmed reviews ALL

excellent atmosphere

Dear Mr. T., We very much appreciate your comments regarding your stay at the Sofitel Bahrain Zallaq Thalassa sea & spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Marifhel Ramirez Guest Experience Manager

Good Stay

Customer review rating 4.5/5

Wanda C. Couples - 15/02/2021 Confirmed reviews ALL

My husband and I had an enjoyable time at the Sofitel. The Friday seafood Buffet was yummy and the room was nice and clean.

Dear Ms. C., We very much appreciate your comments regarding your stay at the Sofitel Bahrain Zallaq Thalassa sea & spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Marifhel Ramirez Guest Experience Manager

Well maintained

Customer review rating 4.0/5

Sufyan A. Couples - 15/02/2021 Confirmed reviews ALL

Pleasant stay with welcoming employees and clean rooms

Dear Mr. A., We very much appreciate your comments regarding your stay at the Sofitel Bahrain Zallaq Thalassa sea & spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Marifhel Ramirez Guest Experience Manager

Enjoyed out stay but a few issues

Customer review rating 3.0/5

Anonymous Couples - 14/02/2021 Confirmed reviews ALL

We have stayed various times in the hotel and always enjoy the experience but this time there was a few issues. Room service for ice was well over 30min wait , no shower gel in bathroom . Hairdryer not working so had call for a replacement. Service at brunch was disappointing, we constantly had to ask for service and that was with the numerous managers hovering around as well as servers . Breakfast was served in room but no orange juice was delivered . We didn’t complain but had a call to check if breakfast was satisfactory and they asked if there was anything which I mentioned the orange juice was not received but it was kindly sent up to the room . As a guest of numerous times it was disappointing as I love coming to the hotel and spending time in the great facilities but this time was different and I may now consider other hotels in Bahrain to try for staycations .

Dear Mrs. A., Thank you for taking the time to tell us about your stay at Sofitel Bahrain Zallaq Thalassa sea and spa. We sincerely do apologize for any inconvenience that you have experienced. We understand your disappointments as we failed to provide you with the degree of service you expect from Sofitel. We have taken note of the points that you have mentioned and addressed to the respective Head of Departments. Rest assured that we will certainly do our utmost to uplift the quality of these areas ensuring that we provide the best product, service and facilities to our valued guests. We truly value your feedback and we hope that you will give us another opportunity to better serve you in the future. Sincerely, Marifhel Ramirez Guest Experience Manager

Good stay

Customer review rating 4.0/5

Anonymous Friends - 13/02/2021 Confirmed reviews ALL

Lovely experience

Dear Ms. Sumaya We very much appreciate your comments regarding your stay at the Sofitel Bahrain Zallaq Thalassa sea & spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Marifhel Ramirez Guest Experience Manager

Great hotel

Customer review rating 5.0/5

Ahmed H. Families - 11/02/2021 Confirmed reviews ALL

Best resort in bahrain and friendly staff excellent facilities and services

Dear Mr. H., We very much appreciate your comments regarding your stay at the Sofitel Bahrain Zallaq Thalassa sea & spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Marifhel Ramirez Guest Experience Manager

Merci Sofitel

Customer review rating 5.0/5

Subin P. Couples - 07/02/2021 Confirmed reviews ALL

It was an amazing Stay at Sofitel, for my wife's birthday. The staff didn't miss any details like sending Indian breakfast option (POHA) for my wife who is vegan, it want requested. Followed by amazing hospitality By F&B Team From Ayush,Ashish,Manu and Abnaub (FO). Thank you and all the best for 2021.

Dear Mr. p., We very much appreciate your comments regarding your stay at the Sofitel Bahrain Zallaq Thalassa sea & spa. It is always a pleasure to receive positive feedback. I will share your comments with our team in particular to Aayush, Ashish, Abanoub and Manu. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Marifhel Ramirez Guest Experience Manager

Good location , well established hotel

Customer review rating 4.5/5

Stefan Families - 07/02/2021 Confirmed reviews ALL

Myself and family had a very pleasant short stay at the hotel , with staff very helpful and looking to cater our needs .

Dear Mr. O., We very much appreciate your comments regarding your stay at the Sofitel Bahrain Zallaq Thalassa sea & spa. It is always a pleasure to receive positive feedback. I will share your comments with our team in particular to Reservation team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Marifhel Ramirez Guest Experience Manager

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