Novotel Bahrain Al Dana Resort 4 stars

Customer review rating (ALL Rating) 4.2/5 375 reviews

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Novotel Bahrain Al Dana Resort - Image 1
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121 Sheikh Hamad Causeway, PO box 11073, 322 MANAMA, Bahrain

Description

Hotel extras

  • Private sandy beach

  • Free WIFI

  • 10-minute drive from Bahrain Int' Airport

  • Temperature Controlled Swimming Pool

  • Spa and fitness facilities

Our accommodation(s)

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Room 1

Hotel location

Novotel Bahrain Al Dana Resort

121 Sheikh Hamad Causeway, PO box 11073
322 MANAMA
Bahrain

GPS:26.244694, 50.601694

Telephone
Fax +973 1729 8338

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.2/5  375 reviews

Customer review rating 1.5/5

Moutaz A. Couples - Confirmed reviews ALL

Dear Mr. A. Thank you for taking the time to share your feedback with us. We are sorry to learn that your experience did not fully meet your expectations. Regarding your interaction with our reception team, we have carefully reviewed the matter. Our receptionist recalls apologizing that the FIFA World Cup matches were not being broadcast at the hotel and advising that they were likely available at other venues. However, as he was not certain which nearby locations were screening the matches at that particular time, he chose not to provide inaccurate information. We sincerely regret if this response came across differently than intended. We would also like to mention that, following your arrival, our reception team conducted a courtesy follow-up call to your room to ensure that everything was satisfactory. During that conversation, no concerns were raised regarding your check-in experience or your room, which unfortunately limited our opportunity to address these matters while you were still with us. Regarding your comments about the room, Novotel Bahrain is a resort that reflects a distinctive Bahraini architectural style and heritage, offering a unique resort experience that differs from many modern city hotels. We recognize that individual preferences vary, and we appreciate your observations. Concerning the air-conditioning unit, we sincerely regret the inconvenience. Had this been reported during your stay, our Engineering team would have attended immediately to inspect and resolve the issue. Your feedback is important to us and has been shared with the relevant departments as part of our continuous efforts to improve the guest experience. We appreciate your comments and hope to have the opportunity to welcome you again in the future.

Customer review rating 5.0/5

David H. Solo - Confirmed reviews ALL

Dear ’قز David H., Thank you for your kind words. We are thrilled to hear that you consistently enjoy a relaxing and calming experience at our resort. Your satisfaction is our priority, and we look forward to welcoming you back for another wonderful stay. Best regards, Novotel Bahrain Al Dana Resort

Customer review rating 3.5/5

Albandri A. Families - Confirmed reviews ALL

Dear Mr. Albandr. Thank you for sharing your feedback and for letting us know that you enjoyed your stay with us. We appreciate your comments regarding the television in your room. We regret that the TV did not meet your expectations in terms of picture quality, available channels, and connectivity options. Please be assured that your observations have been shared with our Engineering team for review as we continually work to enhance our guests' in-room experience. Regarding breakfast, our buffet is designed to offer a wide selection of both Oriental and international dishes to cater to the diverse preferences of our guests. We also appreciate your suggestions concerning additional butter varieties and the inclusion of specialty coffees such as Latte and Cappuccino within the breakfast package. Your feedback has been shared with our Food & Beverage team for consideration as part of our continuous improvement efforts. With regard to room amenities, Novotel Bahrain Al Dana Resort follows Accor's sustainability standards and environmental commitments. As part of this initiative, selected amenities are provided upon request to help reduce unnecessary waste and support responsible consumption. For this purpose, an amenities information card is placed in every room, and our reception team is available 24 hours a day to promptly assist with any additional items or amenities you may require during your stay. We sincerely value your feedback, as it helps us identify opportunities to enhance our services and guest experience. We look forward to welcoming you back in the future and providing you with an even more enjoyable stay. Best regards Novotel Bahrain Al Dana Resort

Customer review rating 2.0/5

Shady E. Friends - Confirmed reviews ALL

Dear Mr Shady Thank you for taking the time to share your detailed feedback and for recognizing the professionalism and friendliness of our Reception team, Restaurant staff, and especially Sihan from our Reservations team. We will be delighted to share your kind comments with them. We sincerely apologize for the inconvenience you experienced with the sofa bed. This is certainly not the standard we strive to provide, and your comments regarding the condition of the sofa bed and the missing mattress have been shared with our Housekeeping and Engineering teams for immediate review and corrective action. Regarding the additional blankets and pillows, we regret that our service did not fully meet your expectations. While extra bedding amenities are subject to availability, our goal is always to ensure our guests' comfort, and we are sorry if this was not reflected during your stay. We also appreciate your feedback concerning the breakfast and lunch buffet offerings. Our culinary team continuously reviews the variety and quality of our menus, which are designed to include both Oriental and international selections that cater to a wide range of tastes. Your observations have been shared with the Food & Beverage team for further evaluation and improvement. With regard to the in-room refreshments and amenities, Novotel Bahrain Al Dana Resort follows Accor's sustainability commitments, aiming to reduce waste and encourage responsible consumption. Complimentary tea, coffee, and water are replenished according to our room standards, while additional items are readily available upon request through our Reception team. Nevertheless, we appreciate your feedback regarding the allocation of these amenities for a suite accommodating four guests and will review this matter with the relevant department. Thank you once again for your valuable comments. Guest feedback is essential in helping us improve our services, and we hope to have the opportunity to welcome you back for a much-improved experience in the near future. Best regards Novotel Bahrain Al Dana

Customer review rating 4.0/5

Syed W. U. Couples - Confirmed reviews ALL

Dear Syed W. U., Thank you for taking the time to share your feedback with us. We are delighted to know that you enjoyed your stay and appreciated the warm welcome from our Reception team, as well as the complimentary room upgrade. It is also pleasing to hear that you found your room spacious, clean, and comfortable, and that you enjoyed your breakfast experience. Regarding the in-room amenities, kindly note that toiletries such as toothbrushes, combs, shaving kits, and other personal care items are available upon request through the Reception team. As part of our sustainability initiatives, these amenities are not placed in the rooms by default but are readily available whenever requested. With regard to the cutlery charge, we would like to clarify that the fee was not for the plates or utensils themselves. As a hotel, and not a serviced apartment property, cutlery for consumption of externally sourced food is not part of the standard room setup. When guests request cutlery without placing a food or beverage order through the hotel's outlets, a supplementary room service delivery charge applies. This charge reflects the service provided in delivering the requested items to the guest room and is communicated prior to processing the request. We appreciate your valuable feedback and are pleased to know that, overall, you had an enjoyable experience. We look forward to welcoming you back again in the near future. Best regards.

Other web-users rate our hotel

  • 209 reviews 8.4/10 Location
  • 377 reviews 5.3/10 Room
  • 580 reviews 8.4/10 Service
  • 13 reviews 3.8/10 WiFi
  • 174 reviews 7.5/10 Food
  • 164 reviews 8.2/10 Beach
  • 162 reviews 4.8/10 Comfort
  • 131 reviews 8.8/10 Pool

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