Dear Mario Z., Thank you for taking the time to share your feedback with us. We sincerely apologize that certain aspects of your stay did not meet your expectations, particularly regarding breakfast and the availability of room amenities. Regarding the breakfast experience, we are sorry to hear that essential items were not consistently available and that you had to contact the Reception team repeatedly. Your comments will be shared with our Food & Beverage team to review the replenishment and service procedures during breakfast. With regard to amenities such as toothbrushes, bathrobes, slippers, and other personal items, some of these are provided upon request depending on the room category and hotel availability. We nevertheless regret if you experienced delays in receiving your requests and will share this feedback with the relevant team to improve response time. Regarding your request for an espresso coffee machine, our guest rooms are equipped with the coffee facilities applicable to the room category, including a kettle and Nespresso coffee provisions. An espresso machine is not part of the standard room amenities. We understand that this may not have met your personal preference, and we appreciate your feedback. We value your comments and regret that the overall experience did not meet your expectations. We hope to have the opportunity to welcome you again and provide a more comfortable and enjoyable stay. Goodbye and best regards.

Thank you for taking the time to share your feedback, and especially for being a long-standing guest of Novotel Bahrain. We truly value your continued loyalty and appreciate your honest comments. We sincerely regret that the condition of the furniture and the overall appearance of the room did not meet your expectations. We particularly understand your disappointment as a returning guest who has noticed that some aspects of the property have remained unchanged over time. Novotel Bahrain is a resort with a distinctive traditional Bahraini architectural character, and some of its design elements reflect this identity. However, we acknowledge your observations regarding the condition of the sofa, furniture, and room lighting, and your comments will be shared with the relevant departments for review and consideration within our ongoing property improvement plans. We also regret that the sofa did not provide the level of comfort expected. Should you experience any concern with room furniture or amenities during a future stay, we encourage you to contact our Reception or Guest Relations team during your stay so that we can inspect the item and, where possible, provide an immediate solution. We sincerely appreciate your continued support over the years. Your feedback as a returning guest is particularly valuable to us, and we hope to have the opportunity to welcome you again and provide an experience that better reflects your expectations.

Dear Remoon T., Thank you for sharing your feedback regarding your recent experience. I regret to learn that your interaction at the front desk did not meet your expectations. We value your insights as they guide us in enhancing our service quality, we will also appreciate if more details can be provided about your experience at the front desk. Goodbye,

Dear Mr. Khalid, Thank you for your positive feedback regarding our location, food, and staff. We appreciate your comments about the furniture, and we continually assess our facilities to enhance guest experiences. Your insights are valuable to us. Best regards, Novotel Bahrain Al Dana Resort

Dear Mr. A. Thank you for taking the time to share your feedback with us. We are sorry to learn that your experience did not fully meet your expectations. Regarding your interaction with our reception team, we have carefully reviewed the matter. Our receptionist recalls apologizing that the FIFA World Cup matches were not being broadcast at the hotel and advising that they were likely available at other venues. However, as he was not certain which nearby locations were screening the matches at that particular time, he chose not to provide inaccurate information. We sincerely regret if this response came across differently than intended. We would also like to mention that, following your arrival, our reception team conducted a courtesy follow-up call to your room to ensure that everything was satisfactory. During that conversation, no concerns were raised regarding your check-in experience or your room, which unfortunately limited our opportunity to address these matters while you were still with us. Regarding your comments about the room, Novotel Bahrain is a resort that reflects a distinctive Bahraini architectural style and heritage, offering a unique resort experience that differs from many modern city hotels. We recognize that individual preferences vary, and we appreciate your observations. Concerning the air-conditioning unit, we sincerely regret the inconvenience. Had this been reported during your stay, our Engineering team would have attended immediately to inspect and resolve the issue. Your feedback is important to us and has been shared with the relevant departments as part of our continuous efforts to improve the guest experience. We appreciate your comments and hope to have the opportunity to welcome you again in the future.

Dear ’قز David H., Thank you for your kind words. We are thrilled to hear that you consistently enjoy a relaxing and calming experience at our resort. Your satisfaction is our priority, and we look forward to welcoming you back for another wonderful stay. Best regards, Novotel Bahrain Al Dana Resort

Dear Mr. Albandr. Thank you for sharing your feedback and for letting us know that you enjoyed your stay with us. We appreciate your comments regarding the television in your room. We regret that the TV did not meet your expectations in terms of picture quality, available channels, and connectivity options. Please be assured that your observations have been shared with our Engineering team for review as we continually work to enhance our guests' in-room experience. Regarding breakfast, our buffet is designed to offer a wide selection of both Oriental and international dishes to cater to the diverse preferences of our guests. We also appreciate your suggestions concerning additional butter varieties and the inclusion of specialty coffees such as Latte and Cappuccino within the breakfast package. Your feedback has been shared with our Food & Beverage team for consideration as part of our continuous improvement efforts. With regard to room amenities, Novotel Bahrain Al Dana Resort follows Accor's sustainability standards and environmental commitments. As part of this initiative, selected amenities are provided upon request to help reduce unnecessary waste and support responsible consumption. For this purpose, an amenities information card is placed in every room, and our reception team is available 24 hours a day to promptly assist with any additional items or amenities you may require during your stay. We sincerely value your feedback, as it helps us identify opportunities to enhance our services and guest experience. We look forward to welcoming you back in the future and providing you with an even more enjoyable stay. Best regards Novotel Bahrain Al Dana Resort

Dear Mr Shady Thank you for taking the time to share your detailed feedback and for recognizing the professionalism and friendliness of our Reception team, Restaurant staff, and especially Sihan from our Reservations team. We will be delighted to share your kind comments with them. We sincerely apologize for the inconvenience you experienced with the sofa bed. This is certainly not the standard we strive to provide, and your comments regarding the condition of the sofa bed and the missing mattress have been shared with our Housekeeping and Engineering teams for immediate review and corrective action. Regarding the additional blankets and pillows, we regret that our service did not fully meet your expectations. While extra bedding amenities are subject to availability, our goal is always to ensure our guests' comfort, and we are sorry if this was not reflected during your stay. We also appreciate your feedback concerning the breakfast and lunch buffet offerings. Our culinary team continuously reviews the variety and quality of our menus, which are designed to include both Oriental and international selections that cater to a wide range of tastes. Your observations have been shared with the Food & Beverage team for further evaluation and improvement. With regard to the in-room refreshments and amenities, Novotel Bahrain Al Dana Resort follows Accor's sustainability commitments, aiming to reduce waste and encourage responsible consumption. Complimentary tea, coffee, and water are replenished according to our room standards, while additional items are readily available upon request through our Reception team. Nevertheless, we appreciate your feedback regarding the allocation of these amenities for a suite accommodating four guests and will review this matter with the relevant department. Thank you once again for your valuable comments. Guest feedback is essential in helping us improve our services, and we hope to have the opportunity to welcome you back for a much-improved experience in the near future. Best regards Novotel Bahrain Al Dana

Dear Syed W. U., Thank you for taking the time to share your feedback with us. We are delighted to know that you enjoyed your stay and appreciated the warm welcome from our Reception team, as well as the complimentary room upgrade. It is also pleasing to hear that you found your room spacious, clean, and comfortable, and that you enjoyed your breakfast experience. Regarding the in-room amenities, kindly note that toiletries such as toothbrushes, combs, shaving kits, and other personal care items are available upon request through the Reception team. As part of our sustainability initiatives, these amenities are not placed in the rooms by default but are readily available whenever requested. With regard to the cutlery charge, we would like to clarify that the fee was not for the plates or utensils themselves. As a hotel, and not a serviced apartment property, cutlery for consumption of externally sourced food is not part of the standard room setup. When guests request cutlery without placing a food or beverage order through the hotel's outlets, a supplementary room service delivery charge applies. This charge reflects the service provided in delivering the requested items to the guest room and is communicated prior to processing the request. We appreciate your valuable feedback and are pleased to know that, overall, you had an enjoyable experience. We look forward to welcoming you back again in the near future. Best regards.

Dear Mr. Saleh A. T., Thank you for your kind words regarding your experience at our resort. We are delighted to know that you enjoyed the tranquil atmosphere, beautiful beach, and spacious accommodations. Your feedback is greatly appreciated, and we look forward to welcoming you back in the future. Best regards, Novotel Bahrain A. Dana Resort

Thank you for sharing your feedback with us. We are pleased to know that you appreciated the resort's location. Regarding the mosquitoes, kindly note that due to the resort's beachfront setting and surrounding landscaped areas, occasional insect activity may occur despite our ongoing pest-control program. We encourage guests to contact Reception during their stay so that immediate preventive measures can be arranged. With regard to the coffee machine, please note that coffee machines are available only in selected room categories and suites. Standard room categories are equipped with tea and coffee-making facilities, including a kettle and complimentary refreshments in accordance with the room type reserved. Regarding the toothbrushes, bathrobes, and slippers, these amenities are available upon request through the Reception team. We apologize if this was not communicated clearly during your stay. As for the slippers provided, the quantity is arranged according to the occupancy details registered in the reservation, and additional pairs can be supplied upon request. We appreciate your valuable feedback and hope to have the opportunity to welcome you back again in the future.

Thank you for your wonderful feedback and for taking the time to share your experience with us. We are truly delighted to learn that you had such an enjoyable stay and that our team contributed to making your getaway with friends a memorable one. Your kind recognition of Mr. Abanoob and the Front Office team is greatly appreciated. We are pleased to know that their care, attention, and dedication helped enhance your experience. We are equally grateful for your compliments to Mohamed Altaib and the pool team, as well as to Masud for his positive attitude and cheerful service at the pool and beach bar. We are also delighted that you enjoyed your breakfast experience at Zytoun Restaurant. Your special appreciation for our Filipino chef and his freshly prepared omelettes will certainly be shared with him and the entire team. Furthermore, we are pleased that the seafood selection and service at La Perle Restaurant met your expectations and contributed positively to your stay. Feedback such as yours is truly rewarding for our teams, as it reflects the passion and commitment they bring to creating memorable experiences for our guests every day. Thank you once again for your kind words and support. We look forward to welcoming you back to Novotel Bahrain Al Dana Resort for another unforgettable stay in the near future.

Thank you for sharing your feedback with us. We are pleased to know that, overall, you had a positive experience during your stay. Regarding the razor, comb, and other personal amenities, please note that these items are available upon request through the Reception team and can be delivered to guest rooms whenever required. With regard to cutlery, we would like to clarify that the charge applied was not for the spoon and fork themselves. As a hotel, and not a serviced apartment property, cutlery for consumption of externally sourced food is not part of the standard room setup. When guests request cutlery solely for food ordered from outside the hotel, without placing a food or beverage order through the hotel's outlets, a supplementary room service charge is applied for the delivery and service provided. This information is communicated to guests prior to processing the request. We appreciate your feedback and thank you for taking the time to share your experience with us. We look forward to welcoming you again in the future.

Thank you for sharing your feedback and for choosing our resort once again for your staycation. We are delighted to know that you had a comfortable stay overall and that many aspects of your visit met your expectations. It is especially rewarding to hear your kind recognition of Mr. Abanoob for his efforts in arranging your rooms close to one another and ensuring a pleasant view for your group. We are also pleased that you enjoyed your dinner experience and the food prepared by our La Perle culinary team, as well as the warm service provided by our breakfast and pool bar colleagues. We sincerely apologize for the misunderstanding regarding the cake presentation. It appears that there was a miscommunication concerning the timing of the service, which unfortunately resulted in the surprise not being delivered as intended. We understand how important such special moments are, and we regret any disappointment this may have caused. Please accept our sincere apologies, and rest assured that your comments will be shared with the restaurant team to help improve communication and avoid similar situations in the future. Regarding the charges for the ice bucket and cutlery, we would like to clarify that these items are provided through room service. Requests involving delivery of items to guest rooms, particularly when not associated with food and beverage purchases from the hotel outlets, are subject to a supplementary service charge. This policy is communicated to guests prior to processing the request. Most importantly, we are truly grateful for your continued support and for considering our resort your preferred destination for staycations. Your kind words and loyalty mean a great deal to us, and we look forward to welcoming you back for another memorable experience in the near future. Thank you once again for your valuable feedback and continued trust.

Thank you for sharing your feedback with us. We understand your concern regarding the charge applied for requesting cutlery items in your room. However, we would like to clarify that the charge was not for the spoon, fork, or knife themselves, but rather for the room service delivery associated with bringing the items to your room. As per our hotel policy, room service requests are subject to a delivery charge, and this is communicated to guests prior to confirming the order. Furthermore, requests for cutlery and dining utensils intended for consumption of externally sourced food, without any food or beverage order placed through the hotel, are considered a standalone room service request and therefore carry a supplementary service charge. This charge reflects the service provided by the hotel, particularly in cases where the request does not generate revenue through the hotel's food and beverage operations. We appreciate your comments and understand that practices may vary between hotels. Your feedback has been noted and will be shared with the relevant team for review as we continuously evaluate our services and guest experience. Thank you for staying with us.

Dear Kevin A., Thank you for taking the time to share your experience. We are pleased to hear you enjoyed the cleanliness and maintenance of our resort. Your feedback regarding room service and the menu will be taken into consideration as we aim to enhance our offerings. Goodbye and best regards.

Dear Nandlal B., Thank you for sharing your feedback regarding your recent stay at our resort. We genuinely value your comments and strive to improve our offerings for all our guests. We are sorry to hear that the noise levels from nearby establishments and our own events affected the comfort of your family. While we aim to create a vibrant atmosphere, we understand that it should not come at the expense of our guests’ relaxation. Your concerns about the pool hours and the environment have been duly noted, and we will take them into consideration as we evaluate our service delivery. We appreciate your recognition of our breakfast quality and the efforts made by our management team to accommodate your room change. It is our goal to provide an enjoyable experience for families and we regret that we fell short during your visit. Thank you once again for your feedback. We hope to have the opportunity to welcome you back in the future for a more enjoyable experience. Best regards, Novotel Bahrain Al Dana Resort

Dear Adel A., Thank you for sharing your feedback regarding the Wi-Fi connection. We understand the importance of a reliable internet service for our guests, and we appreciate your comments as they help us identify areas for improvement. Goodbye.

Dear Mr. Ahmed. Thank you for taking the time to share your feedback regarding your recent experience at our hotel. We are pleased to hear that you found our location and pricing satisfactory. However, we sincerely regret to learn that the assistance you received at the reception did not meet your expectations. At Novotel Bahrain Al Dana Resort, we strive to provide exceptional service to all of our guests. Your comments will be reviewed to enhance the support experience for future visitors. We appreciate your input and hope to welcome you back for a more positive stay in the future. Best regards, Novotel Bahrain Al Dana Resort