Dear Valued Guest, Thank you for sharing your feedback. We are pleased to know that you enjoyed our swimming pool facilities, and we appreciate your comments regarding the other aspects of your stay. Our resort features a traditional Bahraini character, and we recognize your observations regarding the furniture and bed comfort. Your feedback is valuable and will be shared with the relevant management team as part of our ongoing efforts to improve our facilities and future refurbishment plans. Regarding parking, we acknowledge that availability can be limited during busy periods, and we appreciate your understanding as we manage the available spaces. Concerning bathrobes and personal-care amenities, certain items are available upon request through our Reception team, who will be pleased to assist with your needs during your stay. We value your feedback, as it helps us identify opportunities to enhance guest comfort and service. We hope to have the opportunity to welcome you again and provide you with a more enjoyable experience. Kind regards,

Dear Mr.Sadeq A., Thank you for your positive feedback. We are delighted to know that you found your stay comfortable and enjoyable. Your satisfaction is our priority, and we look forward to welcoming you back in the future. Best regards, Novotel Bahrain Al Dana Resort

Dear Faisal K., Thank you for your kind words regarding your recent stay. We are delighted to hear that you found our hotel to be a safe and rejuvenating environment, and that you felt at home during your visit. We look forward to welcoming you back soon. Best regards.

Dear Ahmed A., Thank you for your positive feedback. We are delighted to hear that you enjoyed our excellent location and found our staff to be kind and accommodating. Your satisfaction is our priority, and we look forward to welcoming you back in the future. Best regards.

Dear Anurag S., Thank you for your feedback regarding your recent experience. We understand your concerns about the additional charges for in-room glassware and cutlery, as these policies are in place to ensure a quality service for all guests. We appreciate your understanding. Goodbye, Novotel Bahrain Al Dana Resort

Dear Willem Thank you for sharing your feedback regarding your recent stay at Novotel Bahrain Al Dana Resort. We are delighted to know that you enjoyed the beautiful resort surroundings, found our facilities clean, and appreciated the friendliness and helpfulness of our team. Your kind comments are truly encouraging for us. We also appreciate your feedback regarding the pool and beach operating hours. We understand that some guests prefer to enjoy swimming earlier in the morning, especially during warmer days. Please be assured that your comments have been noted and shared with the relevant team for review. Thank you once again for your valuable feedback. We hope to have the opportunity to welcome you back and provide an even better experience in the future. Best regards Novotel Bahrain AL Dana resort

Dear Osamah N., Thank you for your feedback regarding your recent stay. We are pleased to hear that you enjoyed the friendly atmosphere and amenities. However, we sincerely apologize for the experience you had with room service and the check-out process. Your comments are valued as they help us improve. Best regards,

Dear Mr. Ramzi M., Thank you for your kind words regarding your recent stay at our resort. We appreciate your feedback about the new sanitised and will consider it as we continue to enhance our guest experience. It is delightful to know that you enjoy our high-end dining options and the tranquillity of our beach. We look forward to welcoming you back soon. Best regards, Novotel Bahrain Al Dana Resort

Dear Mohammed A., Thank you for your positive feedback. We are delighted to hear that you had a great experience at our resort. Your satisfaction is our priority, and we look forward to welcoming you back soon. Best regards.

Dear Mr. Arun , Thank you for your feedback. We appreciate your comments and are committed to enhancing our services. Your experience is important to us, and we will use your insights to better our offerings moving forward. Best regards, Novotel Bahrain Al Dana Resort

Dear Maher A., Thank you for sharing your positive experience at our resort. We are glad to hear that you enjoyed your stay and the various activities we offer. We appreciate your feedback regarding the amenities in your room and will take it into consideration for future improvements. Goodbye, and best wishes

Dear Mr. L., Thank you for taking the time to share your detailed feedback. We are pleased to know that you found the hotel itself comfortable and our team friendly and welcoming. We sincerely regret the inconvenience caused by the Wi-Fi connection during your stay. We understand how important, reliable internet access is, particularly when staying for several days, and we are sorry that the connection did not meet your expectations. Your comments will be shared with our relevant technical team for further review and improvement of the service across the property. Regarding your experience at La Perle, we are sorry that the dishes did not meet your expectations. With regard to the shrimp tempura, we would like to clarify that this particular dish is prepared in-house by our culinary team at La Perle and is not a pre-made or ready-to-serve product. Nevertheless, we respect your personal preference and appreciate you sharing your observations regarding the taste and presentation. As for the sushi and the accompanying soy sauce, we have noted your comments and will share them directly with our Chef and the La Perle management team for review and any necessary adjustments to ensure a more consistent dining experience. We appreciate your detailed feedback, as it gives our culinary team an opportunity to review the guest experience and continuously improve the quality and presentation of our offerings. We hope you will consider giving us another opportunity in the future to provide you with the comfortable and enjoyable stay we aim to deliver. Kind regards,

Dear Haifa A., Thank you for your kind words. We are delighted to hear that Novotel Bahrain Al Dana Resort is one of your favorite hotels and that you were completely satisfied with your stay. We look forward to welcoming you back in the future. Best regards

Dear Mr. Abdullah, Thank you for sharing your feedback. We are sorry to learn that you felt some areas of the property were not maintained or cleaned to the expected standard. As no specific floor or area was mentioned, we unfortunately have limited information to identify where the concern occurred and investigate it with the relevant team. We would appreciate it if such concerns could be reported to Reception or the Duty Manager during the stay, including the specific floor or location, so that our team can attend to the matter promptly and take the necessary corrective action on the spot. We take cleanliness and maintenance seriously and continuously monitor the condition of our public areas and guest facilities. Your feedback will also be shared with the concerned departments for further attention. We hope to have the opportunity to provide you with a more comfortable and well-maintained experience on your next visit. Kind regards,

Dear Mario Z., Thank you for taking the time to share your feedback with us. We sincerely apologize that certain aspects of your stay did not meet your expectations, particularly regarding breakfast and the availability of room amenities. Regarding the breakfast experience, we are sorry to hear that essential items were not consistently available and that you had to contact the Reception team repeatedly. Your comments will be shared with our Food & Beverage team to review the replenishment and service procedures during breakfast. With regard to amenities such as toothbrushes, bathrobes, slippers, and other personal items, some of these are provided upon request depending on the room category and hotel availability. We nevertheless regret if you experienced delays in receiving your requests and will share this feedback with the relevant team to improve response time. Regarding your request for an espresso coffee machine, our guest rooms are equipped with the coffee facilities applicable to the room category, including a kettle and Nespresso coffee provisions. An espresso machine is not part of the standard room amenities. We understand that this may not have met your personal preference, and we appreciate your feedback. We value your comments and regret that the overall experience did not meet your expectations. We hope to have the opportunity to welcome you again and provide a more comfortable and enjoyable stay. Goodbye and best regards.

Thank you for taking the time to share your feedback, and especially for being a long-standing guest of Novotel Bahrain. We truly value your continued loyalty and appreciate your honest comments. We sincerely regret that the condition of the furniture and the overall appearance of the room did not meet your expectations. We particularly understand your disappointment as a returning guest who has noticed that some aspects of the property have remained unchanged over time. Novotel Bahrain is a resort with a distinctive traditional Bahraini architectural character, and some of its design elements reflect this identity. However, we acknowledge your observations regarding the condition of the sofa, furniture, and room lighting, and your comments will be shared with the relevant departments for review and consideration within our ongoing property improvement plans. We also regret that the sofa did not provide the level of comfort expected. Should you experience any concern with room furniture or amenities during a future stay, we encourage you to contact our Reception or Guest Relations team during your stay so that we can inspect the item and, where possible, provide an immediate solution. We sincerely appreciate your continued support over the years. Your feedback as a returning guest is particularly valuable to us, and we hope to have the opportunity to welcome you again and provide an experience that better reflects your expectations.

Dear Remoon T., Thank you for sharing your feedback regarding your recent experience. I regret to learn that your interaction at the front desk did not meet your expectations. We value your insights as they guide us in enhancing our service quality, we will also appreciate if more details can be provided about your experience at the front desk. Goodbye,

Dear Mr. Khalid, Thank you for your positive feedback regarding our location, food, and staff. We appreciate your comments about the furniture, and we continually assess our facilities to enhance guest experiences. Your insights are valuable to us. Best regards, Novotel Bahrain Al Dana Resort