Novotel Bur Dubai

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Novotel Bur Dubai 4 stars

Customer review rating (ALL Rating) 4.4/5 901 reviews

ALLSAFE approved hotel

Novotel Bur Dubai
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Description

Hotel extras

  • Walking Distance to Dubai Healthcare City Metro Station

  • Dubai Assured and ALL SAFE certified hotel

  • The only four star and mid-scale hotel in Dubai Healthcare City area

  • Brand new hotel with contemporary and fresh design that provides comfort and a relaxing stay.

  • The only Novotel with an outdoor Jacuzzi

Our accommodation(s)

Spacious, contemporary in design, and adaptable, the Novotel room is truly a place for living, perfect for all your needs. Enjoy the extra privileges and peace of mind that come with our Executive room. Stunning views from the 11th floor onto Downtown Dubai or Dubai Creek.

Hotel location

Novotel Bur Dubai

Dubai Healthcare City, Umm Hurair 2
385290 DUBAI
United Arab Emirates

Tel: +971 4 871 6600

Fax: +971 4 317 9508

  • RTA BUS:  13B AND C7 HEALTHCARE CITY

  • DUBAI METRO:  GREEN LINE HEALTHCARE CITY

  • By plane

    AL MAKTOUM At 40km / 24.85 miles

  • By plane

    DUBAI INTERNATIONAL At 5km / 3.11 miles

  • By train

    DUBAI METRO At 0.1km / 0.06 miles

GPS:25.233, 55.3208

Hotel services

Check-in from - Check out up to

In summary
On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms

HangOut Cafe Non contractual photo

The HangOut Cafe is a contemporary and casual restaurant in the hotel, whose offer addresses the diversity of Novotel guests seeking multi-cuisine food and a good range of beverages.

Our guest reviews for
Novotel Bur Dubai

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  901 reviews

TripAdvisor Rating  4.5/5  435 reviews

Certificate of excellence 2022

Excellent stay

Customer review rating 5.0/5

Aliyu S. Business - Confirmed reviews ALL

Despite arriving early in the day . Your staff Madam Amal received me cheerfully and checked mevin

Dear Mr. S., Thank you so much for your positive feedback. We are glad that you were satisfied with your stay experience at the Novotel Bur Dubai. Your kind words are really appreciated. Rest assured that we will continue our commitment to providing the best possible service to our guests at all times. We will definitely pass on your lovely comments to Amal for her remarkable service. Please visit us again the soonest! Sincerely, Bruno Debray General Manager Novotel Bur Dubai

Bed bug. Water heater. Good location. Attitude of staff

Customer review rating 2.5/5

Ruby Couples - Confirmed reviews ALL

We stayed here before and knew that rooms are small. First night of our stay, We found a bed bug crawling on the blanket. It’s the first time I saw one and it felt disgusting. My husband immediately called the reception. He told over the phone that there is a bed bug on the blanket. He said also we have a video of it crawling on the blanket. He said of course they can take the bed bug. With my husband’s conversation over the phone, in my opinion, the one who answered him didn’t believe my husband. My husband was able to put it in a plastic (mask coming from the plane of emirates). They didn’t respond immediately. It took them like 15-20 minutes? We removed the bedsheets and saw blood stained on the mattress. 2 men came, maybe from the the reception and a security. They asked for the bed bug and gave it to them of course. He transferred us to a different room 1 floor above and gave a complimentary breakfast. But we didn’t have breakfast. I kept checking the blanket and bed. It was freakishly disgusting. Water heater from 226 (bed bug) to 326 the new room, both water heaters are not working. The bigger shower head was not also working. Location is good. Near healthcare services and metro. Honestly, the attitude of your staff in Novotel Bur Dubai are not very friendly and welcoming. It’s like they are just doing their job approach to guests. When I was checking in, the guy on my right side was on the phone so i didn’t bother him and went straight to my left at the lady. I said for check in, and she said to go to the other guy, the one on my right side who was still on the phone. So I went to him. He was still busy but trying to accommodate me. A couple came and went to that lady on my left side, she accommodated them for check in. She was looking at some paper files when I came to her and when the couple came also. I was being considerate to your staff. Your employees should do the same.

Good stay

Customer review rating 4.0/5

Abdelrahman Families - Confirmed reviews ALL

It was good stay but some behaviors were bad like we have surprised when someone from housekeeping team open our Internal common room door and enter during sleeping!!

Bon séjour

Customer review rating 4.0/5

Ismail Families - Confirmed reviews ALL

Very nice and clean Rooms. Breakfast can be improved

Dear Mr. B., We are happy to hear that the stay was partly to your satisfaction. We are sorry if there were some aspects of your stay which you were unhappy about particularly breakfast. We are grateful to your feedback as it serve as our guide to know the areas which we need to improve on. We take this opportunity to thank you for choosing Novotel Bur Dubai. We hope that you will give us another chance to serve you better and we look forward to it. Sincerely, Bruno Debray General Manager Novotel Bur Dubai

Well located, small rooms

Customer review rating 3.5/5

Anas Families - Confirmed reviews ALL

All was good, but the A/C can’t be adjusted inside the room

Dear Mr. D., We are happy to hear that the stay was partly to your satisfaction. We are sorry if there were some aspects of your stay which you were unhappy about particularly about AC temperature which you were unable to control. Firstly, I would like to apologized for the inconvenience you experienced. However I wish you would have escalated this during your stay then our maintenance team could come over fix this issue or offer you any alternative solution. We are grateful to your feedback as it serve as our guide to know the areas which we need to improve on. We take this opportunity to thank you for choosing Novotel Bur Dubai. We hope that you will give us another chance to serve you better and we look forward to it. Sincerely, Bruno Debray General Manager Novotel Bur Dubai

Excellent, fully satisfied

Customer review rating 5.0/5

Kalpeshkumar R. Business - Confirmed reviews ALL

It was really a nice experience to stay at Novatel. Staff and reception were very cooperative.

Dear Mr. R., Firstly, we would like to thank you for the lovely review you shared following your recent visit to the Novotel Bur Dubai and we are delighted to read that we were able to deliver great experience. Our passionate 'Heartists' welcomes each guest with the Novotel spirit and strives to assist in any possible way to ensure everyone has a pleasant stay. It is indeed very rewarding to read that you have appreciated their genuine helpfulness throughout your holidays among us. Thank you again for this heartwarming review of your stay with us. We look forward to your next visit. Sincerely, Bruno Debray General Manager Novotel Bur Dubai

Lovely Stay

Customer review rating 4.5/5

Marco D. G. Families - Confirmed reviews ALL

Very friendly crew, and a special thanks to mss Sherif at the reception. So friendly and service minded.

Dear Mr. De G., It is such a pleasure to receive this glowing review of your recent stay experience at Novotel Bur Dubai. We are delighted that you enjoyed the stay with us which was made extra special because of the amazing service from our team member - Sherif. Kindly be assured that I will relay your positive remarks to him. We look forward to seeing you again. Kind Regards, Bruno Debray General Manager Novotel Bur Dubai

Well located and good stay

Customer review rating 5.0/5

Dr D. V. S. Families - Confirmed reviews ALL

Closest to metro dhc and close to all hospitals. Staff is good.

Dear Mr. Vijay S., We would like to thank you for sharing your fantastic review following your stay at Novotel Bur Dubai. We are certainly very fortunate to have this perfect location, in close proximity to so many wonderful attractions, the most significant points of interest, and not to be forgotten, the choicest shopping in the city! We are delighted that you considered your dealings with our Heartists helpful! Rest assured that we will not fail to convey your amazing comments to Umair. It is our hope to get another opportunity to serve you again in the future. Sincerely, Bruno Debray General Manager Novotel Bur Dubai

Excellent location

Customer review rating 5.0/5

Anonymous Families - Confirmed reviews ALL

Very quite and relaxing hotel

Dear Ms. A., We very much appreciate your comments regarding your stay at the Novotel Bur Dubai. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Thanks & Regards, Bruno Debray General Manager Novotel Bur Dubai

Family friendly

Customer review rating 3.5/5

Dr T. S. Families - Confirmed reviews ALL

Classy accommodation, elegant hosting and distinguished accommodation, but the restaurant’s kitchen needs a complete change in the type, quality and taste of food, as it needs a better Chef.

Dear Mr. S., What a pleasure to read your kind review regarding your recent guest experience at the Novotel Bur Dubai. Our guests' comments provide us with an opportunity to see our hotel through their eyes giving us insight into any service that may have room for improvement to enhance our future guests' stay among us, therefore we are grateful for the time you spent to share a review of your personal experience in the hotel. We were most concerned to read your remarks on the service you experienced whilst staying among us nevertheless please rest assured that your remarks regarding quality of food will be shared with our Executive Chef for information and further revision. We hope that on your next travel to the city, the Novotel Bur Dubai, will be your destination again as we look forward to welcoming you back. Kind Regards, Bruno Debray General Manager Novotel Bur Dubai

Excellent experience

Customer review rating 5.0/5

Marie B. Business - Confirmed reviews ALL

Hygiene was excellent, staff very polite, rooms in good shape, the pool angelic! definitely recommended for those who want to enjoy a beautiful relaxing stay in Dubai.

Dear Ms. A., What a pleasure to read your kind review regarding your recent guest experience at the Novotel Bur Dubai. It is always so appreciated when guests such as you take the time to write about their experience in our vibrant hotel. As we know, it is all in those thoughtful details which did not go unnoticed by you. We are glad that you felt the warmly welcomed by the team in different ways. All the 'Heartists' in our hotel are always delighted to give you another wonderful stay in Dubai. Thank you so much for being a dedicated ambassador of Novotel Bur Dubai and we look forward to many visits over time. Sincerely, Bruno Debray General Manager Novotel Bur Dubai

Great space

TripAdvisor rating 4.0/5

aseh2022 Business - TripAdvisor review

Clean and relaxing. Feels like home. I always go to the same hotel when I am in Dubai. The team is great, the food too. I like the gym and spa services. The rooms have this invigorating energy, makes me feel so at ease I don’t mind staying indoors.

Dear Aseh2022, We very much appreciate your comments regarding your stay at the Novotel Bur Dubai. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Thanks & Regards, Bruno Debray General Manager Novotel Bur Dubai

Superb attitude

Customer review rating 5.0/5

Dmitry K. Families - Confirmed reviews ALL

I would like to thank all personnel and especially Ihsan for the help and all efforts to make our stay in the hotel wonderful.

Dear Mr. K., It is such a pleasure to receive this glowing review of your recent stay experience at Novotel Bur Dubai. We are delighted that you enjoyed the stay with us which was made extra special because of the amazing service from our team member - Ihsan. Kindly be assured that I will relay your positive remarks to him. We look forward to seeing you again. Kind Regards, Bruno Debray General Manager Novotel Bur Dubai

Good stay

Customer review rating 4.5/5

Mireille Families - Confirmed reviews ALL

Great customer service experience. Especially the accommodation for my mom’s birthday!

Dear Ms. N., Many thanks for the review of your wonderful experience with us. We are delighted that you generally enjoyed your stay and appreciate you taking the time to let us know. Your positive feedback will serve as our encouragement to continuously do our level best to provide exemplary service to our guests. Rest assured that we will not fail to convey your amazing comments to Shafic. It is our hope to get another opportunity to serve you again in the future. Thanks & Regards, Bruno Debray General Manager Novotel Bur Dubai

Customer review rating 3.5/5

Janet W. Friends - Confirmed reviews ALL

Stayed as part of our Wing Buddy package.

Dear Ms. W., We very much appreciate your comments regarding your stay at the Novotel Bur Dubai. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Thanks & Regards, Bruno Debray General Manager Novotel Bur Dubai

Good stay

Customer review rating 4.0/5

Nikolay M. Solo - Confirmed reviews ALL

Basically everything was good, but the carpet in the room was very dirty with various traces of spilled liquids.

Dear Mr. M., We very much appreciate your comments regarding your stay at the Novotel Bur Dubai. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Please note that now we are in the process of fixing all the carpet issues and will not be there in your next visit. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Thanks & Regards, Bruno Debray General Manager Novotel Bur Dubai

Clean and well mannered

Customer review rating 4.0/5

U. Families - Confirmed reviews ALL

Clean ambience and friendly staffs always ready to help.menu of free breakfast could be better only two items get regularly changed disappointed kids when stayed for five long days with repeated menu.good

Dear Mr. U., We are happy to hear that the stay was partly to your satisfaction. We are sorry if there were some aspects of your stay which you were unhappy about particularly breakfast. We are grateful to your feedback as it serve as our guide to know the areas which we need to improve on. We take this opportunity to thank you for choosing Novotel Bur Dubai. We hope that you will give us another chance to serve you better and we look forward to it. Sincerely, Bruno Debray General Manager Novotel Bur Dubai

Good stay

Customer review rating 4.5/5

K. Families - Confirmed reviews ALL

Was happy with stay overall. Just add few more English TV channel.

Dear Mr. K., We very much appreciate your comments regarding your stay at the Novotel Bur Dubai. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Thanks & Regards, Bruno Debray General Manager Novotel Bur Dubai

Fantastic stay. Super location. Warm and friendly staff.

Customer review rating 5.0/5

Bkar M. Solo - Confirmed reviews ALL

This was my first stay at Novotel Bur Dubai at Dubai Health Care City. I came for an Eye surgery. I stayed there for 12 nights and I found my stay to be very peaceful and comfortable. The Housekeeping staff are very warm and friendly. Also, a special mention to all the staff working in thr Front Office and Reception especially Ms. Grace. I would also like to mention Mr. Nobin from Nepal who was very kind, warm and informative.

Dear Mr. K., Thank you very much for sharing this great review of your recent stay at the Novotel Bur Dubai. We are thrilled that you have everything you needed and certainly agree that our dedicated 'Heartists' play a key role to our guests' overall experience. The entire team works very hard to ensure that we deliver a high standard of service and a warm, memorable experience. We will make sure to share your kind words to everyone especially to Grace and Nobin. Again, we thank you for this very kind review of our hotel and we look forward to serving you again in the future. Sincerely, Bruno Debray General Manager Novotel Bur Dubai

Bad Service and Bad Communication at all

TripAdvisor rating 1.0/5

pjaireth Business - TripAdvisor review

The overall service was very bad - reception say that they will inform something but then there is no communication at all. Along with that cleaning was not done in the room for 2 day and they used to come at 8PM for cleaning which is unacceptable. Also, If any question is asked there is no reply or something that is not clear.

Dear Pjaireth Thank you for taking the time to tell us about your experience at the Novotel Bur Dubai. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Bruno Debray, Area General Manager

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