Novotel Bur Dubai 4 stars

Customer review rating (ALL Rating) 4.4/5 1,344 reviews

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Dubai Healthcare City, Umm Hurair 2, 385290 DUBAI, United Arab Emirates

Description

Hotel extras

  • Walking Distance to Dubai Healthcare City Metro Station

  • Dubai Police Lost & Found Compliant Hotel

  • The only four star and mid-scale hotel in Dubai Healthcare City area

  • Brand new hotel with contemporary and fresh design that provides comfort and a relaxing stay.

  • The only Novotel with an outdoor Jacuzzi

Our accommodation(s)

Hotel location

Novotel Bur Dubai

Dubai Healthcare City, Umm Hurair 2
385290 DUBAI
United Arab Emirates

GPS:25.233, 55.3208

Telephone
Fax +971 4 317 9508

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service

HangOut Cafe

The HangOut Cafe is a contemporary and casual restaurant in the hotel, whose offer addresses the diversity of Novotel guests seeking multi-cuisine food and a good range of beverages.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  1,344 reviews

TripAdvisor Rating  5.0/5  1,033 reviews

Convenient location in quiet & clean new area. Metro station is 4 min walk & then 30 mins to airport.

Customer review rating 4.5/5

Sameer A. Business - Confirmed reviews ALL

The hotel is clean, spacious rooms, perfect bathroom, all are pleasant, lobby, outdoor roadside seating, coffee shop & restaurant with friendly & helpful staff. Very good buffet breakfast. Must remove the high seat table counter in the restaurant as nobody uses it and replace it by more tables for better floor space or shift here the Bread counter as it is far from buffet area with tight space & inconvenient service. I was very satisfied.

Dear Sameer A., Thank you for taking the time to share such a detailed and thoughtful review of your recent stay with us at Novotel Bur Dubai. We’re delighted to hear that you enjoyed our convenient location, the cleanliness of our hotel, and the hospitality of our team. It’s wonderful to know that you appreciated our spacious rooms, relaxing lobby, and the variety offered at our buffet breakfast. We also greatly value your constructive feedback regarding the restaurant layout. Your suggestion to replace the high-seat table with additional seating or to shift the bread counter for better flow is insightful, and I will be sure to share this with our team for future improvements. We’re thrilled that you had a satisfying stay, and we look forward to welcoming you back in the future. Thanks & Regards, Samira Khrichfa General Manager Novotel Bur Dubai

Thandae is a very kind and smiling lady who take good care of guests.many thanks Thandae

TripAdvisor rating 5.0/5

Fearless21252917003 Couples - TripAdvisor review

My wife and I were at Novotel for 11 days Thandae is a very kind and smiling lady who take good care of guests. thank you Thandae 👏👏👏👏👏👏👏👏👏👏👏👏👏👏👏👏👏👏👏👏👏👏👏👏👏👏👏👏👏👏👏👏👏👏👏👏👏👏👏👏👏👏👏👏👏👏👏👏👏👏👏👏👏👏👏👏👏👏👏👏👏👏👏👏👏👏👏👏👏👏👏👏👏👏👏👏👏👏👏👏👏👏👏👏👏👏👏👏👏👏👏👏👏👏👏👏👏

Dear Leo, Thank you for your lovely feedback! We are so pleased to hear that you and your wife enjoyed your 11-day stay with us at Novotel Bur Dubai. It’s wonderful to know that Thandae’s kindness and attentive care made a positive impression on your experience. I’ll be sure to pass along your kind words to her, as I’m certain they will brighten her day. We look forward to welcoming you both back for another memorable stay in the future. Sincerely, Samira Khrichfa General Manager Novotel Bur Dubai

Wonderful stay

TripAdvisor rating 5.0/5

Hammad K TripAdvisor review

I am thoroughly impressed by the efforts of the Front Office team at Novotel Bur Dubai in promoting sustainability, their dedication to eco-friendly practices is commendable. The team consistently demonstrates a strong commitment to reducing environmental impact while maintaining exceptional guest service. It's inspiring to see a hotel prioritize sustainability without compromising on the guest experience. Keep up the fantastic work, team!

Dear Hammad, Thank you for your thoughtful and encouraging review! We are thrilled to hear that you were impressed by our Front Office team's efforts in promoting sustainability. At Novotel Bur Dubai, we are dedicated to implementing eco-friendly practices while ensuring our guests enjoy exceptional service. Your recognition of our commitment to sustainability means a lot to us. We appreciate your kind words and look forward to welcoming you back for another wonderful stay! Thanks & Regards, Samira Khrichfa General Manager Novotel Bur Dubai

Great stay!

Customer review rating 5.0/5

Anonymous Business - Confirmed reviews ALL

Overall speaking, my 2 months stay went by fast and easy. All the staff were nice and welcoming overall. Special thanks to Nassif and the omelette lady that I never got her name, they were simply the best and I would like the management to recognize this! Thank you

Dear Mohammed N., Thank you for sharing your feedback following your recent stay at Novotel Bur Dubai. Your wonderful comment goes straight to the heart! Sharing it with all of our teams was a great pleasure and pride. Our aim is to offer a consistent product and service to each and every one of our guests. So overjoyed that you found it to be that case. We hope to see you again. Kind Regards, Samira Khrichfa General Manager Novotel Bur Dubai

Hotel location is quite good. Near to the metro station and a popular Wafi mall.

Customer review rating 3.5/5

Gaurav G. Families - Confirmed reviews ALL

We expect the house keeping and reception team to be more courteous and responsive.

Dear Gaurav G., Thank you for taking the time to share your feedback. We're delighted to hear that you appreciated our hotel's location and its proximity to the metro station and Wafi Mall. We regret to learn that your experience with our housekeeping and reception teams did not meet your expectations. Please accept our sincere apologies for any inconvenience this may have caused. We strive to provide exceptional service, and your feedback is invaluable in helping us improve. Rest assured, we will address this with the relevant teams to ensure we enhance the responsiveness and courtesy of our staff. We hope to have the opportunity to welcome you back for a more seamless stay in the future. Sincerely, Samira Khrichfa General Manager Novotel Bur Dubai

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Other web-users rate our hotel

  • 742 reviews 9/10 Location
  • 1,103 reviews 7.9/10 Room
  • 2,529 reviews 9.3/10 Service
  • 23 reviews 7.3/10 WiFi
  • 665 reviews 8.2/10 Cleanliness
  • 371 reviews 8/10 Breakfast
  • 268 reviews 9.3/10 Vibe
  • 35 reviews 3.5/10 Wellness Area

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.