Novotel Bur Dubai 4 stars

Customer review rating (ALL Rating) 4.5/5 830 reviews

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Description

Hotel extras

  • Savor diverse dining vibes- from casual coffee to poolside drinks for your weekend staycations

  • Kids stay entertained- while you unwind in our family suites with pool access for easy weekend

  • Flexible co-work spaces & premium day-use- designed for short stays, to work and recharge

  • Unwind & reconnect - in exclusive suites featuring a private Jacuzzi for a quick city getaway

  • A restful retreat in Healthcare City- find total comfort and a stress-free stay near hospitals

Our accommodation(s)

Hotel location

Novotel Bur Dubai

Dubai Healthcare City, Umm Hurair 2
385290 DUBAI
United Arab Emirates

GPS:25.233, 55.3208

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service

HangOut Cafe

The HangOut Cafe is a contemporary and casual restaurant in the hotel, whose offer addresses the diversity of Novotel guests seeking multi-cuisine food and a good range of beverages.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  830 reviews

Customer review rating 5.0/5

Touseef A. Couples - Confirmed reviews ALL

We stayed in room 334, room was clean and well maintained. On arrival we have met with Mr Majd at front desk who welcomed us warmly and took care of check in process very smoothly and professionally.breakfast was amazing and overall hotel is well equipped and well maintained. For sure we will come back to stay again.

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Samira Khrichfa General Manager Novotel Bur Dubai

Customer review rating 0.5/5

Aishwarya J. Business - Confirmed reviews ALL

8500 dhs were stolen from my wallet that was kept in my room and there was literally no effort made to help me out. The manager was completely non co-operative and interrupted me everytime i would speak. There was no action taken by the hotel at all. I would never com back to the hotel. I have travelled alot and I have never experienced anything like this before. Worst hotel and manager beyond worse.

Customer review rating 2.5/5

Karthick S. Families - Confirmed reviews ALL

No proper response from the staff, in my bathroom water not a drained, I have complain no one attend finally myself clear the blockage (complete human hair blocked the drain system)

Dear Guest, Thank you for sharing your feedback. We are very concerned to learn that your bathroom drainage issue was not attended to despite your complaint and that you had to clear the blockage yourself. Please accept our sincere apologies for both the lack of response and the condition you encountered. This is not the level of service or cleanliness we aim to provide. Your comments have been shared with the relevant teams for immediate review and corrective action. Sincerely, Samira Khrichfa General Manager Novotel Bur Dubai

Customer review rating 4.0/5

Jeffin S. T. Friends - Confirmed reviews ALL

We drove all the way from Oman and had to wait almost 45 mins or more in line to get checked in. There were only two staff present there. They were doing wonderful job especially mrs Stella. But the hotel should have anticipated the holiday rush and allocate more staff for checkin. No one should wait more than 5 mintues to get checked in. Also the by the pool side there was no waiter to take orders for food and beverages. Only the lifeguard was there. Novotel bur dubai was 100% short staffed this past week. Booked novotel this year for EID based on the past experience in 2023 ( the check in experience was amazing and the pool staff attendance also). But this current checkin experience will make us rethink our hotel booking in Novotel next time. Apart from the delay in checkin all the staff maintained courtesy and professionalism, but the hotels planning/management went wrong during holidays. Regards, Jeffin

Customer review rating 5.0/5

Noelyn D. L. Families - Confirmed reviews ALL

Thank you to Mr.Randika for assistance

Dear Noelyn D. L., We very much appreciate your comments regarding your stay at the Novotel Bur Dubai. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff especially Randika as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sincerely, Samira Khrichfa General Manager Novotel Bur Dubai

Other web-users rate our hotel

  • 680 reviews 9/10 Location
  • 1,188 reviews 7.8/10 Room
  • 2,864 reviews 9.1/10 Service
  • 9 reviews 9.3/10 WiFi
  • 753 reviews 7.8/10 Cleanliness
  • 425 reviews 9.5/10 Vibe
  • 412 reviews 7.8/10 Breakfast
  • 386 reviews 6/10 Comfort

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