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Novotel Bur Dubai Hotel 4 stars

Customer review rating 4.5/5 297 reviews

ALLSAFE approved hotel

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Room 1

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Novotel Bur Dubai
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+ 21 Services

Hotel extras

  • Walking Distance to Dubai Healthcare City Metro Station

  • Dubai Assured and ALL SAFE certified hotel

  • The only four star and mid-scale hotel in Dubai Healthcare City area

  • Brand new hotel with contemporary and fresh design that provides comfort and a relaxing stay.

  • The only Novotel with an outdoor Jacuzzi

Services in the hotel and nearby

Check-in from 15h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Dry cleaning / IroningPaying
  • Currency exchange
  • Porter
  • Concierge
Leisure and activities
  • Swimming pool
  • Fitness centre
  • Massage
Catering
  • BreakfastPaying
  • 1 Restaurant(s)
  • 2 Bar(s)
  • Room service
Business services
  • 1 Meeting room(s)
  • Self service business centre
  • Copy/print service available

Hotel location

Novotel Bur Dubai

Dubai Healthcare City
Umm Hurair 2
 dubai
united arab emirates

Tel: +97148716600

Fax: (+971)4/3179508

Check-in from 15h00

Check out up to 12h00

  • RTA BUS :  13B AND C7 HEALTHCARE CITY

  • DUBAI METRO :  GREEN LINE HEALTHCARE CITY

  • By plane

    AL MAKTOUM At 40km / 24.85 miles

  • By plane

    DUBAI INTERNATIONAL At 5km / 3.11 miles

  • By train

    DUBAI METRO At 0.1km / 0.06 miles

GPS :25.233, 55.3208

Our accommodation(s)

Spacious, contemporary in design, and adaptable, the Novotel room is truly a place for living, perfect for all your needs. Enjoy the extra privileges and peace of mind that come with our Executive room. Stunning views from the 11th floor onto Downtown Dubai or Dubai Creek.

Superior Double with 1 double bed and 1 sofa bed.

  • Max. number of persons: 3
  • Area: From 26 / 280 sq ft
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Bathrobe

Superior Twin Room.

  • Max. number of persons: 2
  • Area: From 26 / 280 sq ft
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Bathrobe

Deluxe Double with 1 sofa bed a private balcony.

  • Max. number of persons: 4
  • Area: From 30 / 323 sq ft
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Bathrobe

Deluxe Twin Room with private balcony.

  • Max. number of persons: 2
  • Area: From 30 / 323 sq ft

Executive Room with 1 double bed and 1 sofa bed

  • Max. number of persons: 4
  • Area: From 30 / 323 sq ft
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Bathrobe
Rooms

Our restaurants and bars

HangOut Cafe

Type of cuisine: International

The HangOut Cafe is a contemporary and casual restaurant in the hotel, whose offer addresses the diversity of Novotel guests seeking multi-cuisine food and a good range of beverages.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

GOURMET BAR

Non contractual photo

The Gourmet Bar by Novotel located on the ground floor is both a relaxing lounge and a laid back restaurant. It is open 24 hours a day and is the perfect spot for informal meetings and casual get-togethers.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

HangOut by the Pool

Non contractual photo

The HangOut by the Pool features beautiful views over the Dubai Skyline including friendly service and is the perfect place to relax and socialise during the day or after work.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 1

  • Maximum capacity: 19 people

Find out more

Our guest reviews for
Novotel Bur Dubai

100% genuine reviews from our guests

Find out more

ALL Rating 4.5/5

297 reviews

tripadvisor

TripAdvisor Rating 4.5/5

251 reviews

Well Located

Customer review rating 4.0/5

Marie A. F. Families - 12/05/2021 Confirmed reviews ALL

Accommodation was good, staff were nice and breakfast has few choices but good. Our kids enjoyed the stay even though we didn't have the chance to use the pool. We were just disappointed that after leaving the hotel my husband lost his gaming mouse which cost a couple hundreds dirhams. I tried calling the hotel the following day just to have them check the room because it's the last place they used the mice but never got a call back from the hotel even after giving them few more calls. We just gave up after that day. I hope Novotel staff will pay attention to such calls.

Great stay

Customer review rating 5.0/5

Shah F. Business - 10/05/2021 Confirmed reviews ALL

The rooms were clean, very comfortable, and the staff was amazing. They went over and beyond to help make our stay enjoyable. I highly recommend this hotel for anyone visiting Dubai.

Dear Shah F., We very much appreciate your comments regarding your stay at the Novotel Bur Dubai. We are delighted to read that you had an excellent stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day. Thank you for your kind feedback, and we hope to see you again soon for another magnifique journey with us. Ossama Al Kenzy Executive Assistant Manager Novotel Bur Dubai

Very pleasant stay

Customer review rating 5.0/5

Roby Couples - 08/05/2021 Confirmed reviews ALL

Sherif and amal gives the best customer service. Cheers!

Dear Roby, We very much appreciate your comments regarding your stay at the Novotel Bur Dubai. It is always a pleasure to receive positive feedback. I will share your comments with our team especially Amal and Sherief. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ossama Al Kenzy Executive Assistant Manager Novotel Bur Dubai

Perfect place to stay

Customer review rating 5.0/5

Anonymous Couples - 08/05/2021 Confirmed reviews ALL

The staff were so accommodating and nice. We asked for few request they responsed accordingly. Perfect place to relax and get away from a stressful work days..

Dear Sharon T., We very much appreciate your comments regarding your stay at the Novotel Bur Dubai. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ossama Al Kenzy Executive Assistant Manager Novotel Bur Dubai

Delicate atmosphere

Customer review rating 4.5/5

Zohreh S. Business - 07/05/2021 Confirmed reviews ALL

This is the place we find it as home , specially in COVID situation all personnels are caring and respectful , we like architecture and integrity. That was spiritual stay for us

Dear Zohreh s., We very much appreciate your comments regarding your stay at the Novotel Bur Dubai. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ossama Al Kenzy Executive Assistant Manager Novotel Bur Dubai

Exceptional.

Customer review rating 4.5/5

Anonymous Couples - 07/05/2021 Confirmed reviews ALL

Whenever I’m in dubai, this is the place i would recommend to stay. It has the ambiance to make you come back again and again. Very accommodating staff with excellent service time and again.

Dear Guest, We very much appreciate your comments regarding your stay at the Novotel Bur Dubai. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ossama Al Kenzy Executive Assistant Manager Novotel Bur Dubai

Excellent service

Customer review rating 5.0/5

Karen F. Solo - 04/05/2021 Confirmed reviews ALL

I stayed recently in Your hotel and the service overall was excellent, from the moment of my check in, until my check out, the team really made me feel like I was at home. Very attentive , Friendly and special detail to the tiny things I needed it, specially the front office, house keeping and security team. The room was spacious and very clean.

Dear Karen , We very much appreciate your comments regarding your stay at the Novotel Bur Dubai. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ossama Al Kenzy Executive Assistant Manager Novotel Bur Dubai

Good stay

Customer review rating 4.5/5

Srinivasa R. A. Business - 03/05/2021 Confirmed reviews ALL

Good location and Safety related of the hotel was good, food also and some changes are required. Like breakfast item, indian dishes to be increased

Dear srinivasa raju A., We very much appreciate your comments regarding your stay at Novotel Bur Dubai It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thanks again for your feedback about Indian dishes and breakfast and indeed I will share your opinion with culinary team to revaluate the quality Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ossama Al Kenzy Executive Assistant Manager Novotel Bur Dubai

Your staff is great!

Customer review rating 5.0/5

Joel Solo - 28/04/2021 Confirmed reviews ALL

Staff friendly and kind.

Dear Joel C., We very much appreciate your comments regarding your stay at the Novotel Bur Dubai. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ossama Al Kenzy Executive Assistant Manager Novotel Bur Dubai

The best staff - Angels that treat you so well.

Customer review rating 5.0/5

Sidharth L. Business - 27/04/2021 Confirmed reviews ALL

The staff looked after me so well. I stayed over a month and each moment i was cared for. I had an unexpected quarantine issue, and at that time i felt, love, support and so much compassion from every member of staff...

Dear Sidharth L., We very much appreciate your comments regarding your stay at the Novotel Bur Dubai. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ossama Al Kenzy Executive Assistant Manager Novotel Bur Dubai

Really well located, staff is very friendly

Customer review rating 5.0/5

Christina S. S. Business - 26/04/2021 Confirmed reviews ALL

Very good location, the reception staff and security is very friendly, the room service is very quick and efficient.

Dear Christina Sophia S., We very much appreciate your comments regarding your stay at the Novotel Bur Dubai. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ossama Al Kenzy Executive Assistant Manager Novotel Bur Dubai

Good stay

Customer review rating 3.5/5

Evgenii Couples - 21/04/2021 Confirmed reviews ALL

Overall, good experience and good value for money. Very nice reception stuff, they are great and very helpful. Very good parking. At the same time, the stuff servicing the rooms were not very attentive. The shower gel and shampoo were not always refilled. Once we called the catering service to get two forks, and they seemly forgot about it. Minus 1 total point for this case. Further, we asked for our welcome drinks to be serviced to room. One and half hour later they called and apologized, but this is not we exactly expected. We got the welcome drinks the next morning at the Cafe downstairs. Minus 1 total point for this case. Another not pleasant moment was to discover some clothes on the floor after the service lady/gentleman passed by. Minus 1 total point for this case.

Dear Evgenii M., We very much appreciate your comments regarding your stay at the Novotel Bur Dubai especially reception, parking and value for money. as well I am sorry that your experience did not meet your expectations in some areas ; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Ossama Al Kenzy Executive Assistant Manager Novotel Bur Dubai

very good

Customer review rating 4.5/5

Amanpreet S. S. Families - 18/04/2021 Confirmed reviews ALL

it was very good experiance , staaf was very nice , i really appreciate . best of luck for the hotel staff .

Dear Amanpreet Singh S., We very much appreciate your comments regarding your stay at the Novotel Bur Dubai. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ossama Al Kenzy Executive Assistant Manager Novotel Bur Dubai

Prime Location

Customer review rating 5.0/5

Taha J. Solo - 16/04/2021 Confirmed reviews ALL

I was extremely satisfied with staying at Novotel Bur Dubai Hotel and did not expect to enjoy my stay

Dear Taha J., We very much appreciate your comments regarding your stay at the Novotel Bur Dubai. We are delighted to read that you had an excellent stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day. Thank you for your kind feedback, and we hope to see you again soon for another magnifique journey with us. Ossama Al Kenzy Executive Assistant Manager Novotel Bur Dubai

Well located, good stay and good prices.

Customer review rating 3.5/5

Salam Couples - 15/04/2021 Confirmed reviews ALL

Generally I was so satisfied with Novotel Bur Hotel; comfortable atmosphere, nice room, affordable prices, close to everything in the city, kind staff, nice cafe and for me as a muslim: I liked having the Quran and a prying carpet in my hotel room during my stay. Thank you.

Dear Salam A., We very much appreciate your comments regarding your stay at the Novotel Bur Dubai. We are delighted to read that you had an excellent stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day. Thank you for your kind feedback, and we hope to see you again soon for another magnifique journey with us. Sincerely, Ossama Al Kenzy Executive Assistant Manager Novotel Bur Dubai

Excellent

Customer review rating 5.0/5

Hussein A. Solo - 15/04/2021 Confirmed reviews ALL

Stayed in a room with balcony. Balconies are Spacious, where you can relax if weather is good. Staff were friendly, helpful and attentive.

Dear Hussein A., We very much appreciate your comments regarding your stay at the Novotel Bur Dubai. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ossama Al Kenzy Executive Assistant Manager Novotel Bur Dubai

Conveniently located

Customer review rating 4.5/5

Duncan K. Business - 15/04/2021 Confirmed reviews ALL

I was asked at the last minute by my company to stay overnight in Dubai. Fortunately the Novotel was very close and I found a room. Even though it was a last minute booking the check in staff managed to upgrade my room and offered me a welcome drink.

Dear Duncan K., We very much appreciate your comments regarding your stay at the Novotel Bur Dubai. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ossama Al Kenzy Executive Assistant Manager Novotel Bur Dubai

Well located, quite hotel

Customer review rating 4.0/5

Mohamed I. Solo - 13/04/2021 Confirmed reviews ALL

First of all was happy with smooth and perfect welcome from Ms.Manal (or Amal) at front desk, she is very quick and smart as she introduce accor membership and offer me to add breakfast. Highly recommended to be the hotel staff of the month. As well she explained the facilities and room location and internet access. The rooms was well isolated sound proof and very clean and sanitized. The hotel is cozy and very relaxed to sleep. The location is very connected hub. The only issues is the hotel need to provide more parking spaces as I need to park my car at nearby sand area and not shaded. In addition room 602 was having very view when sundown timing but the facade external glass was very dirt and not clean. Also personal disposable items like brush, toothpaste and triming things waa not available which made me struggle at nearby supermarket.

Dear Mohamed I., We very much appreciate your comments regarding your stay at the Novotel Bur Dubai. It is always a pleasure to receive positive feedback. I will share your comments with our team specially Amal . I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. on a lighter note, our apologies regrading the parking which we understand that the busy period made it very tight, as well there is a plan for façade cleaning which will be soon to avoid the humidity and finally all the disposable items are available upon request. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ossama Al Kenzy Executive Assistant Manager Novotel Bur Dubai

Fairly new hotel close to Wafi Mall at reasonable prices

TripAdvisor rating 5.0/5

MargaretinParis 08/04/2021 TripAdvisor review

The hotel was very good value for money and as I'm a gold member of the Accor loyalty programme, I got an upgrade to a suite after a very nice welcome from Diksha. It's close to the Wafi Mall, the Raffles hotel and the Sofitel Dubai The Obelisk. There's a small exercise room. Since the rooftop swimming pool is quite small, about 15 metres long, you can always buy a day pass to use the pools at the other hotels. You have a very nice view of them from the rooftop. It's very convenient for getting a PCR test close by for AED 150 at the Emirates Speciality Hospital 24 hours a day without an appointment but with a rather long queue. The hotel opened in November 2019 so the rooms are in good condition and my small suite was fine with a dining and living area and a large bedroom with a desk and two armchairs. There was a minibar in each room which was nice as I had done some shopping at Marks & Spencer at Festival Mall and had dinner in the room. I had an enjoyable stay there and would come back again.

Dear MargaretinParis, Thank you for taking the time to share with us your feedback. It is always rewarding to receive positive comments and appreciations on the service of our colleagues especially from our loyal guests, rest assured that this will be shared with them. We are proud of the quality service we offer to our valued guests such as yourself. In this regard, we are happy to learn that you have enjoyed your stay with us and that our services lived up to your expectations. Your enthusiasm for our hotel will be a great source of motivation for the entire team. Thank you once again and we hope to welcome you back home in the near future. Sincerely, Ossama Al Kenzy Executive Assistant Manager

Comments

TripAdvisor rating 4.0/5

jniclause Business - 28/02/2021 TripAdvisor review

Good service and pleasant staff. Good price for this type of room and services. Location in middle of hospitals is during this time à Little bit anxiogen.For business purposes remain perfect. Due to Covid-19 restrictions didn t use so much hôtel some of hôtel facilities.

Dear jniclause, Thank you for taking the time to share with us your feedback. It is always rewarding to receive positive comments and appreciations on the service of our colleagues, rest assured that this will be shared with them especially. We are proud of the quality service we offer to our valued guests such as yourself. In this regard, we are happy to learn that you have enjoyed your stay with us and that our services lived up to your expectations. Your enthusiasm for our hotel will be a great source of motivation for the entire team. Thank you once again and we hope to welcome you back home in the near future. Sincerely, Ossama Al Kenzy Executive Assistant Manager Novotel Bur Dubai

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