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Novotel Bur Dubai Hotel 4 stars

Customer review rating 4.5/5 395 reviews

ALLSAFE approved hotel

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Novotel Bur Dubai
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+ 12 Services

Hotel extras

  • Walking Distance to Dubai Healthcare City Metro Station

  • Dubai Assured and ALL SAFE certified hotel

  • The only four star and mid-scale hotel in Dubai Healthcare City area

  • Brand new hotel with contemporary and fresh design that provides comfort and a relaxing stay.

  • The only Novotel with an outdoor Jacuzzi

Services in the hotel and nearby

Check-in from 15h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Dry cleaning / Ironing Paying
  • Currency exchange
  • Porter
  • Concierge
Leisure and activities
  • Swimming pool
  • Fitness centre
  • Massage
Catering
  • Breakfast Paying
  • 1 Restaurant(s)
  • 2 Bar(s)
  • Room service
Business services
  • 1 Meeting room(s)
  • Self service business centre
  • Copy/print service available

Hotel location

Novotel Bur Dubai

Dubai Healthcare City
Umm Hurair 2
 dubai
united arab emirates

Tel: +97148716600

Fax: (+971)4/3179508

Check-in from 15h00

Check out up to 12h00

  • RTA BUS :  13B AND C7 HEALTHCARE CITY

  • DUBAI METRO :  GREEN LINE HEALTHCARE CITY

  • By plane

    AL MAKTOUM At 40km / 24.85 miles

  • By plane

    DUBAI INTERNATIONAL At 5km / 3.11 miles

  • By train

    DUBAI METRO At 0.1km / 0.06 miles

GPS :25.233, 55.3208

Our accommodation(s)

Spacious, contemporary in design, and adaptable, the Novotel room is truly a place for living, perfect for all your needs. Enjoy the extra privileges and peace of mind that come with our Executive room. Stunning views from the 11th floor onto Downtown Dubai or Dubai Creek.

Our restaurants and bars

HangOut Cafe

The HangOut Cafe is a contemporary and casual restaurant in the hotel, whose offer addresses the diversity of Novotel guests seeking multi-cuisine food and a good range of beverages.

Non contractual photo

GOURMET BAR

The Gourmet Bar by Novotel located on the ground floor is both a relaxing lounge and a laid back restaurant. It is open 24 hours a day and is the perfect spot for informal meetings and casual get-togethers.

Non contractual photo

HangOut by the Pool

The HangOut by the Pool features beautiful views over the Dubai Skyline including friendly service and is the perfect place to relax and socialise during the day or after work.

Non contractual photo

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 1

  • Maximum capacity: 19 people

Find out more

Our guest reviews for
Novotel Bur Dubai

100% genuine reviews from our guests

Find out more

ALL Rating 4.5/5

395 reviews

tripadvisor

TripAdvisor Rating 4.5/5

288 reviews

2021 TripAdvisor Certificate of Excellence
Certificate of excellence 2021

Always my favorite

Customer review rating 5.0/5

Anonymous Solo - 28/07/2021 Confirmed reviews ALL

The hotel became my favorite because it’s very relaxing nice and very clean ..also i would like to thank the staff as they’re so lovely and friendly and helpful as well Thanks to ms.Amal and mr.sherif

Dear Nadia , Thank you very much for sharing this great review of your stay at Novotel Bur Dubai. We are thrilled that you have enjoyed your stay and certainly agree that our dedicated staff plays a key role to our guests' overall experience. The entire team works very hard to ensure that we deliver a high standard of service and a warm, memorable experience. I am grateful for your compliments towards our staff, whose kindness, helpfulness is one of our hotel’s greatest strengths, and I promise to congratulate them all especially Amal and Sherief on your behalf for their contribution to your wellbeing whilst in our hotel. Thank you again for this heartwarming review of your stay with us, we look forward to your next visit. Sincerely, Ossama Al Kenzy Executive Assistant Manager Novotel Bur Dubai

Very conveniently located

Customer review rating 5.0/5

Maqsood K. Families - 27/07/2021 Confirmed reviews ALL

Excellent hospitality .... very much appreciate reception team Amel, Sherif and divashree .. they were very humble and help full as always ..... it is pleasure to come and stay with Novotel - BUr Dubai, Hotel rooms wre very neat and tidy.

Dear Maqsood Ali K., We very much appreciate your comments regarding your stay at the Novotel Bur Dubai. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ossama Al Kenzy Executive Assistant Manager Novotel Bur Dubai

Great location

Customer review rating 4.0/5

Badr Business - 18/07/2021 Confirmed reviews ALL

Nice and clean room

Dear Badr , We very much appreciate your comments regarding your stay at the Novotel Bur Dubai. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ossama Al Kenzy Executive Assistant Manager Novotel Bur Dubai

The reception

Customer review rating 4.0/5

Mina B. Couples - 15/07/2021 Confirmed reviews ALL

The guy at night i think his nam Hussain or hassan he us a star really because of him your hotel becomes my first choice nd the lady from Philippines in the morning both of them when it comes to handling guest requests they are star's

Dear Mina A., Thank you very much for sharing this great review of your stay at Novotel Bur Dubai. We are thrilled that you have enjoyed your stay and certainly agree that our dedicated staff plays a key role to our guests' overall experience. The entire team works very hard to ensure that we deliver a high standard of service and a warm, memorable experience. I am grateful for your compliments towards our staff, whose kindness, helpfulness is one of our hotel’s greatest strengths, and I promise to congratulate them all on your behalf for their contribution to your wellbeing whilst in our hotel. Thank you again for this heartwarming review of your stay with us, we look forward to your next visit. Sincerely, Ossama Al Kenzy Executive Assistant Manager Novotel Bur Dubai

Highly recommended city hotel option

Customer review rating 4.5/5

Elef F. Business - 14/07/2021 Confirmed reviews ALL

New hotel, nice design, neat rooms and common areas, very helpful staff. I staid their for 7 months and I didn't regret!

Dear Eleftheria F., We very much appreciate your comments regarding your stay at the Novotel Bur Dubai. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ossama Al Kenzy Executive Assistant Manager Novotel Bur Dubai

Poor service..unprofessional staff

Customer review rating 1.5/5

Nejood A. Families - 12/07/2021 Confirmed reviews ALL

I usually stay at your branch in deria..but this time I thought of celebrating my husband's birthday at your hotel and what a failure..

Dear Nejood A., Thank you for taking the time to tell us about your experience at the Novotel Bur Dubai. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Ossama Al Kenzy Executive Assistant Manager Novotel Bur Dubai

Great

Customer review rating 5.0/5

Ayesha A. Families - 11/07/2021 Confirmed reviews ALL

Very nice

Dear Ayesha a., We very much appreciate your comments regarding your stay at the Novotel Bur Dubai. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ossama Al Kenzy Executive Assistant Manager Novotel Bur Dubai

Good stay. We got the relaxation we wanted.

Customer review rating 5.0/5

Rosa C. Families - 11/07/2021 Confirmed reviews ALL

It was a nice stay. Staff are nice especially Amal (duty on 09/07/21 morning) And the guy who was in duty at 11pm on 08/09/2021 (i forgot to look at his name tag coz we were soo tired) but he was so accommodating and helped us.

Dear Rosa C., We very much appreciate your comments regarding your stay at the Novotel Bur Dubai. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ossama Al Kenzy Executive Assistant Manager Novotel Bur Dubai

Extended my stay by 12 days

Customer review rating 5.0/5

Melissa A. Solo - 10/07/2021 Confirmed reviews ALL

Loved my stay enough to extend by 12 days. Your staff is super helpful and cheerful. Love the bathtub!

Dear Melissa A., We very much appreciate your comments regarding your stay at the Novotel Bur Dubai. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ossama Al Kenzy Executive Assistant Manager Novotel Bur Dubai

"Recommended Hotel"

Customer review rating 5.0/5

Mohamed A. I. Business - 07/07/2021 Confirmed reviews ALL

The hotel is decent and tidy which is most important for customer, cleanliness and happy staff I found during my stay.over is plus points and recommended to others.

Dear Mohamed Ali I., We very much appreciate your comments regarding your stay at the Novotel Bur Dubai. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ossama Al Kenzy Executive Assistant Manager Novotel Bur Dubai

Excellent staff and fantastic service

Customer review rating 5.0/5

Antony L. Business - 07/07/2021 Confirmed reviews ALL

Very pleasant environment, quality rooms, good food, and very friendly staff

Dear Antony L., We always find it nice to read that our guests went home with great holiday memories and we are very grateful for the time and effort you spent to share your personal experience at Novotel Bur Dubai with us. we are very pleased to read that you did like the room we accommodated you in, the environment, and the food. As well thank you for your lovely comments regarding the service you received from our team members, we will make sure to share your kind words as we know it will mean a great deal to them. Thank you again for this heartwarming review of your stay with us, we look forward to your next visit. Sincerely, Ossama Al Kenzy Executive Assistant Manager Novotel Bur Dubai

Well locate

Customer review rating 3.5/5

Aso R. Business - 04/07/2021 Confirmed reviews ALL

Very clean

Dear Aso r., We very much appreciate your comments regarding your stay at the Novotel Bur Dubai. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ossama Al Kenzy Executive Assistant Manager Novotel Bur Dubai

Good environment

Customer review rating 4.0/5

David A. K. Business - 30/06/2021 Confirmed reviews ALL

I had good stay. My experience with the staff at the reception was great. MY OBSERVATION: There was no shaving stick at the bathroom

Dear David , We very much appreciate your comments regarding your stay at the Novotel Bur Dubai. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. I would like to inform you as well that all amenities like bathroom are available on call and our team is ready to help all round the clock. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ossama Al Kenzy Executive Assistant Manager Novotel Bur Dubai

The room I originally book was not available when we arrived. They put my children and I in a smaller room and in front of the door was meadow and water stained ceiling. I took pictures.

Customer review rating 4.0/5

Kay A. Families - 29/06/2021 Confirmed reviews ALL

I really enjoyed the breakfast and housekeeping was very respectful and accommodated our needs. However, the front desk did not correct the mistake of the room, therefore, I did not wish to give any of my good energy to such disregard for our comfort. The next time I will stay in the Hyatt, which I do have plenty of points to get a week of room stay, plus as a American, I sure they would have accommodated and I wouldn't have to sleep on a hard bed for 5 ights.

Fairly new hotel close to Wafi Mall at reasonable prices

TripAdvisor rating 5.0/5

MargaretinParis 08/04/2021 TripAdvisor review

The hotel was very good value for money and as I'm a gold member of the Accor loyalty programme, I got an upgrade to a suite after a very nice welcome from Diksha. It's close to the Wafi Mall, the Raffles hotel and the Sofitel Dubai The Obelisk. There's a small exercise room. Since the rooftop swimming pool is quite small, about 15 metres long, you can always buy a day pass to use the pools at the other hotels. You have a very nice view of them from the rooftop. It's very convenient for getting a PCR test close by for AED 150 at the Emirates Speciality Hospital 24 hours a day without an appointment but with a rather long queue. The hotel opened in November 2019 so the rooms are in good condition and my small suite was fine with a dining and living area and a large bedroom with a desk and two armchairs. There was a minibar in each room which was nice as I had done some shopping at Marks & Spencer at Festival Mall and had dinner in the room. I had an enjoyable stay there and would come back again.

Dear MargaretinParis, Thank you for taking the time to share with us your feedback. It is always rewarding to receive positive comments and appreciations on the service of our colleagues especially from our loyal guests, rest assured that this will be shared with them. We are proud of the quality service we offer to our valued guests such as yourself. In this regard, we are happy to learn that you have enjoyed your stay with us and that our services lived up to your expectations. Your enthusiasm for our hotel will be a great source of motivation for the entire team. Thank you once again and we hope to welcome you back home in the near future. Sincerely, Ossama Al Kenzy Executive Assistant Manager

Comments

TripAdvisor rating 4.0/5

jniclause Business - 28/02/2021 TripAdvisor review

Good service and pleasant staff. Good price for this type of room and services. Location in middle of hospitals is during this time à Little bit anxiogen.For business purposes remain perfect. Due to Covid-19 restrictions didn t use so much hôtel some of hôtel facilities.

Dear jniclause, Thank you for taking the time to share with us your feedback. It is always rewarding to receive positive comments and appreciations on the service of our colleagues, rest assured that this will be shared with them especially. We are proud of the quality service we offer to our valued guests such as yourself. In this regard, we are happy to learn that you have enjoyed your stay with us and that our services lived up to your expectations. Your enthusiasm for our hotel will be a great source of motivation for the entire team. Thank you once again and we hope to welcome you back home in the near future. Sincerely, Ossama Al Kenzy Executive Assistant Manager Novotel Bur Dubai

excellent

TripAdvisor rating 5.0/5

elhamrzn Business - 22/11/2020 TripAdvisor review

My stay in Novotel Bur Dubai was so pleasant. The staff were friendly and caring. House keeping service was excellent, especially with Niteshchttri. He was so responsible, kind, polite, and timely. The price was so economical during the time of pandemic. I highly recommend this place.

Dear Ms. Elham, Thank you for your kind words, we are delighted to read how our team delivered above and beyond your expectations. The appreciation you have for Chettri and the rest of the team will give us the motivation to continue and keep on enhancing our services. Our hotel, Novotel Bur Dubai – Healthcare City, is well known for its comfortable rooms and most especially for the Personalized Guest Experience that we deliver for everyone. Once again thank you very much and we look forward to make you "Feel Welcome"! Sincerely, Yasser Ahmed l General Manager

nice location

TripAdvisor rating 3.0/5

Trip58367489902 Business - 04/02/2020 TripAdvisor review

the location was suitable for me as i was attending a training in health city , room is good , sofa bed is not comfortable , , check in and out is fast , breakfast limited and need to have more variety , in general i like it

Dear Guest, Thank you for taking time and sharing with us your stay experience at Novotel Bur Dubai – Healthcare City. We are happy that you find our hotel and services up to your satisfaction and that we are your recommended hotel. Our breakfast menu is with different varieties and we are sorry that it was not up to your expectation. However we have shared this feedback with our team to improve the breakfast experience. We always strive to continuously improve the quality of our services and thank you for taking time to share your opinions. We all look forward to welcoming you back in Novotel Bur Dubai – Healthcare City. Sincerely, Bruno Fischer, General Manager

GOOD

TripAdvisor rating 5.0/5

nvk03031974 Family - 06/01/2020 TripAdvisor review

Good neat and clean hotel with small gym and roof terrace swimming pool. The reception staffs are very friendly. On other hand food is costly and taxi availablity near hotel is bit difficult due to its remote location.

Dear Guest, Thank you very much for taking time and sharing with us your stay experience. We are very happy that you find our hotel and services up to your satisfaction and liked the cleanliness of the hotel and the personalized guest experience delivered by our colleagues. We look forward to your next visit and we hope this time you enjoy not only the hotel but the places to visit as well. The hotel's location is the most ideal for tourists travelling to Dubai for having the most convenient access to the public transport. Our concierge team will be more than happy to assist you find your way around the Healthcare City. We look forward to see you again. Sincerely, Bruno Fischer General Manager

Great hotel.

TripAdvisor rating 5.0/5

K1836TEelenal Solo travel - 06/01/2020 TripAdvisor review

Definitely recommend this hotel to everyone who wants quiet, clean, nice room with a wonderful view (my room was on the 9th floor). Very good location, close to the metro station and the mall. I would like to thank the staff. Everyone was very kind and helpful (especially James and Adnan). I hope i will have an opportunity to stay in this hotel again.

Dear Ms. Elena, Thank you very much for taking time and sharing with us your stay experience. We are very happy that you find our hotel and services up to your satisfaction and that we are your recommended hotel. Thank you for highlighting our colleagues who took special care of you during your stay. We look forward to your next visit. Sincerely, Bruno Fischer, General Manager

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