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Novotel Bur Dubai Hotel 4 stars

Customer review rating 4.7/5 49 reviews
Novotel Bur Dubai
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+ 22 Services
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Room 1

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Hotel extras

  • Walking Distance to Dubai Healthcare City Metro Station

  • Shuttle service to shopping malls, beach and tourist destinations.

  • The only four star and mid-scale hotel in Dubai Healthcare City area

  • Brand new hotel with contemporary and fresh design that provides comfort and a relaxing stay.

  • The only Novotel with an outdoor Jacuzzi.

Services in the hotel and nearby

Check-in from 15h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Laundry
  • Currency exchange
  • Porter
  • Concierge
Leisure and activities
  • Swimming pool
  • Fitness centre
  • Massage
Catering
  • Breakfast
  • 1 restaurant(s)
  • 2 bar(s)
  • Room service
Business services
  • 1 meeting room(s)
  • Web Corner on a Mac
  • Business centre
  • Copy/print service available

Hotel location

Novotel Bur Dubai

Dubai Healthcare City
Umm Hurair 2

dubai
united arab emirates

Tel: +97148716600

Fax: (+971)4/3179508

Contact email

Check-in from 15h00

Check out up to 12h00

  • RTA BUS :   13B AND C7 HEALTHCARE CITY

  • DUBAI METRO :   GREEN LINE HEALTHCARE CITY

  • By plane

    AL MAKTOUM At 40km / 24.85 miles

  • By plane

    DUBAI INTERNATIONAL At 5km / 3.11 miles

  • By train

    DUBAI METRO At 0.1km / 0.06 miles

GPS :25.233, 55.3208

Our accommodations

Spacious, contemporary in design, and adaptable, the Novotel room is truly a place for living, perfect for all your needs. Enjoy the extra privileges and peace of mind that come with our Executive room. Stunning views from the 11th floor onto Downtown Dubai or Dubai Creek.

Superior Double with 1 double bed and 1 sofa bed.

  • Max. number of persons: 3
  • Area: From 26m²
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Bathrobe

Superior Twin Room.

  • Max. number of persons: 2
  • Area: From 26m²
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Bathrobe

Deluxe Double with 1 sofa bed a private balcony.

  • Max. number of persons: 4
  • Area: From 30m²
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Bathrobe

Deluxe Twin Room with private balcony.

  • Max. number of persons: 2
  • Area: From 30m²

Executive Room with 1 double bed and 1 sofa bed

  • Max. number of persons: 4
  • Area: From 30m²
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Bathrobe

Deluxe Suite with 1 double bed and 1 large sofa bed

  • Max. number of persons: 4
  • Area: From 56m²
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Bathrobe

Executive Suite with 1 double bed, 1 sofa bed, private Jacuzzi and private Terrace.

  • Max. number of persons: 4
  • Area: From 64m²
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Bathrobe

Our restaurants and bars

HangOut Cafe

Type of cuisine: International

The HangOut Cafe is a contemporary and casual restaurant in the hotel, whose offer addresses the diversity of Novotel guests seeking multi-cuisine food and a good range of beverages.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

GOURMET BAR

Photo non contractuelle / Strictly non binding

The Gourmet Bar by Novotel located on the ground floor is both a relaxing lounge and a laid back restaurant. It is open 24 hours a day and is the perfect spot for informal meetings and casual get-togethers.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

HangOut by the Pool

Photo non contractuelle / Strictly non binding

The HangOut by the Pool features beautiful views over the Dubai Skyline including friendly service and is the perfect place to relax and socialise during the day or after work.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 1

  • Maximum capacity: 19 people

Find out more

Our guest reviews for
Novotel Bur Dubai

100% genuine reviews from our guests

Find out more

ALL Rating 4.7/5

49 reviews

tripadvisor

TripAdvisor Rating 4.5/5

148 reviews

memorable stay

Customer review rating 4.7/5

Adonis Families - 19/02/2020 Confirmed reviews ALL

my whole family was very satisfied during our stay.the room was big, food had more choices,i like the indian food as well.receptionists were very accommodating and friendly

Dear Adonis T., We very much appreciate your comments regarding your stay at the Novotel Bur Dubai. It is Really great to know you have enjoyed your stay. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. we will be very happy to welcome you again as A valued Member , Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. for any further inquiries, please feel free to contact me directly Sincerely, Bruno Fischer General Manager

We would Happily come back… The World’s best Hotel say my Daughter…

Customer review rating 4.7/5

Jagsir S. J. Families - 18/02/2020 Confirmed reviews ALL

I am Jagsir Singh J. from Punjab, India. I have stayed in many Hotel around the World in my life and I would say that Novotel Bur Dubai is the best Hotel I have ever had the pleasure to stay in very comfortable with all the mod cons we would expect. Novotel Bur Dubai is ideally located in Healthcare City and closest metro station is on just 3 minutes walking distances. Front reception staff very humble and always smiling and willing to assist. They assisted me by answering questions and fulfilling requests. I repeat excellent. they are very helpful view is also excellent Each and every staff of hotel is amazing and well trained. I must say... the hospitality team is excellent in here. A genuine 4-star Hotel such amazing team of people will surely make sure each n every person leaves this place Happy…. Great customer service. Thank you!!!! The property is well maintained and everything is very excellent and professional. The rooms are very well maintained, clean and spacious were exactly how they are in the photos. The rooms are well appointed with a lot of space and the usual like 7 star amenities. The rooms are large with comfy bed and the best part of the room is the bathroom which is large and has the power shower rain forest gushing water, which is like paradise. Children has lot of enjoyed in swimming pool on twelve floor. We stayed there for four nights in Suite room no. 210 and enjoyed every moment, we will certainly come again for a longer stay. There are no words to describe this hotel. It was sad leaving Novotel as we made so many good friends advising us about sightseeing in Dubai. We shall definitely stay at Hotel Novotel when we decide to visit Dubai again. A big thank you to all working in Novotel.

Dear Jagsir Singh , We very much appreciate your comments regarding your stay at the Novotel Bur Dubai. and very happy to know that you have enjoyed your stay, and always looking for our valuable guests satisfaction. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. we always ready and excited to have you back again. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Together we can make it better. Sincerely, Bruno Fischer General Manager

Great Hotel;Excellent Service

Customer review rating 4.7/5

Randy L. Business - 17/02/2020 Confirmed reviews ALL

We recently stayed at NOVOTEL BUR DUBAI for 6 days for business and leisure trip. We loved the experience. The hotel is nice, clean, and its location is convenient as well. It's closeby Healthcare City Metro Station. All of the staff have been really helpful and accommodating to us to name a few (Claire, Aiza, and Adnan). If you need anything they are much more than willing to assist you. One of the best I have ever experienced. Should we visit Dubai again we would love to stay at the place.

Dear Randy L., We very much appreciate your comments regarding your stay at the Novotel Bur Dubai. We would like to thank you very much for your loyalty and choosing our hotel for your stay and giving us the opportunity to serve you well. It is always a pleasure to receive positive feedback regarding your experience with us I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. please feel free to contact us directly for any further inquires, or assistance . Sincerely, Bruno Fischer General Manager

Well located, Friendly staff

Customer review rating 4.7/5

Brenda B. Families - 11/02/2020 Confirmed reviews ALL

Staff is very friendly. Everything was great from the start Especially with the arrangement by staff for inter leading rooms ( we are a family of 5 - kids aged 18,13 and 11) Dinner and Breakfast was also great We will definitely recommend your hotel and hope to visit it soon.

Dear Brenda B., We very much appreciate your comments regarding your stay at the Novotel Bur Dubai. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Bruno Fischer General Manager

nice location

TripAdvisor rating 4.5/5

Trip58367489902 Business - 04/02/2020 TripAdvisor review

the location was suitable for me as i was attending a training in health city , room is good , sofa bed is not comfortable ,, check in and out is fast , breakfast limited and need to have more variety , in general i like it

Dear Guest, Thank you for taking time and sharing with us your stay experience at Novotel Bur Dubai – Healthcare City. We are happy that you find our hotel and services up to your satisfaction and that we are your recommended hotel. Our breakfast menu is with different varieties and we are sorry that it was not up to your expectation. However we have shared this feedback with our team to improve the breakfast experience. We always strive to continuously improve the quality of our services and thank you for taking time to share your opinions. We all look forward to welcoming you back in Novotel Bur Dubai – Healthcare City. Sincerely, Bruno Fischer, General Manager

Good stay and well located

Customer review rating 4.7/5

Henry G. Business - 02/02/2020 Confirmed reviews ALL

The staff made all the difference. They were helpful, courteous and very obliging.

Dear Henry , We very much appreciate your comments regarding your stay at the Novotel Bur Dubai. It is always a pleasure to receive positive feedback. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. looking forward hearing from you soon. Sincerely, Bruno Fischer General Manager

Good stay

Customer review rating 4.7/5

Sara K. Business - 23/01/2020 Confirmed reviews ALL

Short but amazing

Dear Sara Al k., We very much appreciate your comments regarding your stay at the Novotel Bur Dubai. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Bruno Fischer General Manager

Good.

Customer review rating 4.7/5

Suraj B. Y. Couples - 18/01/2020 Confirmed reviews ALL

Very friendly and helpful staff. You would however need to improve on your housekeeping...very lazy and unserious lot!

Dear Suraj Y., Thank you for taking the time to tell us about your experience at the Novotel Bur Dubai. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Bruno Fischer General Manager
Customer review rating 4.7/5

Chibuzor M. Families - 15/01/2020 Confirmed reviews ALL

It was fine

Dear M., We very much appreciate your comments regarding your stay at the Novotel Bur Dubai. and thank you for your loyalty to chose use for your stay. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ahmed Morshed Front Office Manager
Customer review rating 4.7/5

Chinenye V. Families - 10/01/2020 Confirmed reviews ALL

The hospitality by all staffs was top notch. I felt at home.

Dear ibeanu V., We very much appreciate your comments regarding your stay at the Novotel Bur Dubai. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Bruno Fischer General Manager

Descent

Customer review rating 4.7/5

Vinayak K. Families - 08/01/2020 Confirmed reviews ALL

The experience was good. However we were charged full room rate for checking in early. It would have been good if a consideration was given on the time of check in and was billed according

Dear Keshavdas V., We very much appreciate your comments regarding your stay at the Novotel Bur Dubai. It is always a pleasure to receive positive feedback. we strive to continuously improve the quality of our services. we do apologies for any inconvenience caused , however please note that your arrival time was very early by 05:30 A.M , while the normal Check in is 14:00 P.M afternoon, also we are very flexible for early check in if it will be within the range of the arrival time. Thank you again for sharing your experience, and we hope your next visit will be pleasant as the previous one. Sincerely, Ahmed Morshed Front Office Manager

Very please t.

Customer review rating 4.7/5

Adnan Couples - 07/01/2020 Confirmed reviews ALL

Satisfying and all staff were friendly.

Dear Adnan , We very much appreciate your comments regarding your stay at the Novotel Bur Dubai. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. we hope to see you soon again . Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Bruno Fischer General Manager

GOOD

TripAdvisor rating 4.5/5

nvk03031974 Family - 06/01/2020 TripAdvisor review

Good neat and clean hotel with small gym and roof terrace swimming pool. The reception staffs are very friendly. On other hand food is costly and taxi availablity near hotel is bit difficult due to its remote location.

Dear Guest, Thank you very much for taking time and sharing with us your stay experience. We are very happy that you find our hotel and services up to your satisfaction and liked the cleanliness of the hotel and the personalized guest experience delivered by our colleagues. We look forward to your next visit and we hope this time you enjoy not only the hotel but the places to visit as well. The hotel's location is the most ideal for tourists travelling to Dubai for having the most convenient access to the public transport. Our concierge team will be more than happy to assist you find your way around the Healthcare City. We look forward to see you again. Sincerely, Bruno Fischer General Manager

Great hotel.

TripAdvisor rating 4.5/5

K1836TEelenal Solo travel - 06/01/2020 TripAdvisor review

Definitely recommend this hotel to everyone who wants quiet, clean, nice room with a wonderful view (my room was on the 9th floor). Very good location, close to the metro station and the mall. I would like to thank the staff. Everyone was very kind and helpful (especially James and Adnan). I hope i will have an opportunity to stay in this hotel again.

Dear Ms. Elena, Thank you very much for taking time and sharing with us your stay experience. We are very happy that you find our hotel and services up to your satisfaction and that we are your recommended hotel. Thank you for highlighting our colleagues who took special care of you during your stay. We look forward to your next visit. Sincerely, Bruno Fischer, General Manager

Very friendly & Co-operative staff, clean rooms,

Customer review rating 4.7/5

Manojkumar J. Families - 01/01/2020 Confirmed reviews ALL

I am personally very satisfied with the overall experience. I was given early check In & also late check out. Staff was very friendly, polite & helpful. Mr. Azhar Pasha (Chef in the hotel) made special Eggless waffles & muffins for my kids. Special thanks to him.

Dear Manoj J., We very much appreciate your comments regarding your stay at the Novotel Bur Dubai. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Bruno Fischer General Manager

As we requested a Good room and they gave us a connecting one.

Customer review rating 4.7/5

Eya Families - 30/12/2019 Confirmed reviews ALL

Housekeeping staff are very friendly and kind. I hope upon Guest check in if we requested something better to tell us if room is not available so that we know . But she is also a nice girl who check in our stay very fast and no hassle i cannot say anything about it only when it comes to a request ,i hope she will improve it as we keep on coming to different hotels staying 1 day as well.

Dear Rhea P., We very much appreciate your comments regarding your stay at the Novotel Bur Dubai. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Bruno Fischer General Manager

New Novotel, convienient location, excellent breakfast

Customer review rating 4.7/5

William Business - 30/12/2019 Confirmed reviews ALL

Well managed Novotel with good decor and team

Dear Wim M., We very much appreciate your comments regarding your stay at the Novotel Bur Dubai. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Bruno Fischer General Manager

noisy

TripAdvisor rating 4.5/5

FLB1180 Business - 16/12/2019 TripAdvisor review

I was at the executive floor, where you can expect a better experience but the room was extremely noisy. Even with hear plug and with the air conditioned off there is always noise coming from the outside. And if you add the sound each time the elevator stopped at this floor…. Also the TV turned off every 10 minutes, the feedback of the receptionist: this the network not our fault…. So, not a good experience even the hotel & the room are very nice.

Dear Guest, Thank you for sharing your stay experience with us and we sincerely apologize for what you may have experienced. We value your time in sharing your comments with us. Our hotel, Novotel Bur Dubai – Healthcare City, is well known for its comfortable rooms and most especially for the Personalized Guest Experience that we deliver for everyone. We have shared your feedback with our team internally and will make sure that we allocate a quite room for your next stay. Also we have noted your comments regarding the TV and have taken actions to make sure this will not be an issue in the future for other guests. We do hope that your next stay with us will be much more experiential and memorable. We look forward to see you again. Sincerely, Bruno Fischer, General Manager

A great hotel

TripAdvisor rating 4.5/5

PaulA3971 Business - 12/12/2019 TripAdvisor review

From concierge and doorman to room service and quality staff in the spa - all in all a great experience ! The Christmas decorations were breathtaking and brought an amazing atmosphere to reception area.

Dear Mr. Paul, Thank you for taking time to share your stay experience at Novotel Bur Dubai – Healthcare City! We hope you had an amazing stay and are very happy that you find our hotel and overall services up to your satisfaction. We look forward to welcoming you back soon in Novotel Bur Dubai - Healthcare City. Sincerely, Bruno Fischer, General Manager

Simply relaxing

Customer review rating 4.7/5

Dr. M. E. P. Business - 20/11/2019 Confirmed reviews ALL

It was a short stay that served the purpose well , no hassles , everything went smooth.

Dear Marita P., We very much appreciate your comments regarding your stay at the Novotel Bur Dubai. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ahmed Morshed Front Office Manager
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