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Novotel Bur Dubai Hotel 4 stars

Customer review rating 4.5/5 496 reviews

ALLSAFE approved hotel

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Novotel Bur Dubai
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+ 25 Services

Hotel extras

  • Walking Distance to Dubai Healthcare City Metro Station

  • Dubai Assured and ALL SAFE certified hotel

  • The only four star and mid-scale hotel in Dubai Healthcare City area

  • Brand new hotel with contemporary and fresh design that provides comfort and a relaxing stay.

  • The only Novotel with an outdoor Jacuzzi

Hotel location

Novotel Bur Dubai

Dubai Healthcare City
Umm Hurair 2
385290 dubai
united arab emirates

Tel: +97148716600

Fax: (+971)4/3179508

Check-in from 15h00

Check out up to 12h00

  • RTA BUS :  13B AND C7 HEALTHCARE CITY

  • DUBAI METRO :  GREEN LINE HEALTHCARE CITY

  • By plane

    AL MAKTOUM At 40km / 24.85 miles

  • By plane

    DUBAI INTERNATIONAL At 5km / 3.11 miles

  • By train

    DUBAI METRO At 0.1km / 0.06 miles

GPS :25.233, 55.3208

Hotel services

HangOut Cafe Non contractual photo

The HangOut Cafe is a contemporary and casual restaurant in the hotel, whose offer addresses the diversity of Novotel guests seeking multi-cuisine food and a good range of beverages.

Services in the hotel and nearby

Check-in from - Check out up to

In summary

  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
Catering services
  • No Restaurant
  • No Bar
  • Breakfast
    • Buffet
    • Room service
  • Room service
    • Cold snacks
    • Hot meals
Meetings/Events
  • No Meeting room
  • Business Center
    • Self service business center
Accessibility
  • Wheelchair accessible hotel
Hotel Services And Equipments
  • Hotel informations
    • 219 rooms
    • 4 rooms for people with reduced mobility
    • 205 family rooms
    • 64 connecting rooms
    • 183 non-smoking rooms
    • 12 floors
  • Languages spoken at the hotel
    • Arabic
    • German
    • English
    • French
    • Russian
    • Chinese Mandarin
    • Turkish
  • Lounge
    • Waiting area or lounge
  • Laundry / Valet Services
    • Dry cleaning / Ironing
  • Wi-Fi
    • High Speed WiFi
    • High speed transmission line
    • WiFi in the communal areas
    • WiFi at the hotel
    • High Speed internet
  • Air conditioning
    • Air Conditioning
  • Reduced mobility Facilities
  • Check In & Check-out facilities
    • Late Checkout
    • Express check-out
    • Express check-in
  • Luggage storage
    • Luggage storage
  • Porter
    • Porter
  • Concierge
    • Concierge
  • Safe deposit box at reception
    • Safe deposit box at reception
  • Currency exchange
    • Currency exchange
Access to property
  • Parking 1
    • On site
    • Private
    • Parking opened 24/7
    • Parking with security service
    • Valet parking
  • Parking 2
    • On site
Well-being
  • Rooftop Swimming Pool
    • Outside
    • On site
  • InBalance
    • On site
Family
  • Services for children
    • Play area

Our accommodation(s)

Spacious, contemporary in design, and adaptable, the Novotel room is truly a place for living, perfect for all your needs. Enjoy the extra privileges and peace of mind that come with our Executive room. Stunning views from the 11th floor onto Downtown Dubai or Dubai Creek.

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 1

  • Maximum capacity: 19 people

Find out more

Our guest reviews for
Novotel Bur Dubai

100% genuine reviews from our guests

Find out more

ALL Rating 4.5/5

496 reviews

TripAdvisor Rating 4.5/5

321 reviews

2021 TripAdvisor Certificate of Excellence
Certificate of excellence 2021
Customer review rating 1.0/5

Anonymous Business - 11/10/2021 Confirmed reviews ALL

I waited for more than an hour for my check in because the reservation said the room wasn't clean yet. I think you should prepare the room as always before your guest arrive.

The team is excellent, from Mr. Samir who handled my reservation is a very professional manner and was very helpful to the reception and housekeeping teams. Very polite and attentive. Please pass my regards to all.

Customer review rating 5.0/5

Abedullah K. Business - 11/10/2021 Confirmed reviews ALL

I loved the hotel and the team.

Good stay, expensive breakfast

Customer review rating 3.5/5

Ivana S. Business - 10/10/2021 Confirmed reviews ALL

Room was fine, carpet not vacuumed, as I could see black hairs. Gym does not have paper tissue and disinfectant spray to clean the machines/ weights before or after usage. Breakfast was served by waiters in a line and for 90 aed it is not worth the price. Thank you!

Was a birthday blast!

Customer review rating 4.5/5

Jenette B. Couples - 10/10/2021 Confirmed reviews ALL

It was a very nice experience after our previous stay in the same hotel. They made sure of everything was on their customers best interest and comfort. And I thank all the employees from this branch Ms. Zarin and most especially Ms. Rhoda. Who have been there to answer all my queries and concerns. I would like to thank you Ma'am for everything. More power to your company. Along with my partner we had a memorable stay at your hotel.

Good stay

Customer review rating 5.0/5

Sanjay M. Business - 08/10/2021 Confirmed reviews ALL

Staff services are very friendly and supportive.

Dear Mr. m., Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Bruno Debray Area General Manager Novotel Bur Dubai

Good Stay

Customer review rating 4.5/5

Over A. V. G. Couples - 07/10/2021 Confirmed reviews ALL

Comfortable.

Dear Mr.C., Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Bruno Debray Area General Manager Novotel Bur Dubai

Good location

Customer review rating 3.0/5

Mustafa H. Solo - 06/10/2021 Confirmed reviews ALL

Good location , over all level of service is not according to Accor standard

Great experience

Customer review rating 4.5/5

Stephen Couples - 05/10/2021 Confirmed reviews ALL

Awesome honeymoon experience.

Dear Mr. O., Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Bruno Debray Area General Manager Novotel Bur Dubai
Customer review rating 4.0/5

Vishal G. Couples - 05/10/2021 Confirmed reviews ALL

The rooms could have been better and bigger and the breakfast spread was very limited.

Dear Mr. G., Thank you for taking the time to tell us about your experience at the Novotel Bur Dubai. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Bruno Debray Area General Manager Novotel Bur Dubai

Very good location and nice hotel

Customer review rating 5.0/5

Badr Business - 01/10/2021 Confirmed reviews ALL

Nice and clean room with nice location

Dear Mr. Badr, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Bruno Debray Area General Manager Novotel Bur Dubai

quiet location

Customer review rating 3.0/5

Patricia Business - 30/09/2021 Confirmed reviews ALL

My experience with Novotel fell flat, compared to other hotels stay in Dubai, it was more disappointing as I expected more from Novotel. From check-in, the lady at the reception was using her phone while checking me in and the doorman was complaining that my car was blocking someone, but how could I move my car when I haven't checked in. I found out later she forgot to offer a welcome drink which I was entitled to because she was distracted by her phone. Then the evening meal selection wasn't impressive, the only non-alcoholic drinks available were soda. And finally, the occupant next door was blasting his music so loud that I couldn't concentrate and read, he/she reduced the volume after I informed the reception. All in all, a nice stay but wasn't impressive at all.

Dear Ms. A., Thank you for taking the time to tell us about your experience at the Novotel Bur Dubai. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Bruno Debray Area General Manager Novotel Bur Dubai

good price

Customer review rating 4.0/5

K. D. Business - 30/09/2021 Confirmed reviews ALL

every thing was perfect only that they mad me wait for chick in for one and a half hour i came to the hotel at 2 pm the room was not ready and they gave me a different room saying that they are over booked but when i refused they gave me the same room

Dear Mr. D., Thank you for taking the time to tell us about your experience at Novotel Bur Dubai. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Bruno Debray Area General Manager Novotel Bur Dubai

Good stay.

Customer review rating 5.0/5

J.s. Couples - 29/09/2021 Confirmed reviews ALL

We stayed here for only 1 night and actually we had a good stay. Front office, housekeeping & restaurant team offer a good service. Whatever we need in the room, they will respond quickly. Hopefully, for our next stay, we will be upgraded to the next room category, as a Platinum Member. But we understood clearly that the hotel is full. Not a big deal actually. ☺️☺️☺️

Dear Ms. C., We very much appreciate your comments regarding your stay at the Novotel Bur Dubai. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Bruno Debray Area General Manager Novotel Bur Dubai

Good Stay

Customer review rating 4.0/5

Mohamed Families - 29/09/2021 Confirmed reviews ALL

Stayed for 2 days while visiting nearby hospital. The hotel overall is clean. Staff were good. No complains.

Dear Mr. Mohamed, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Bruno Debray Area General Manager Novotel Bur Dubai

Check in time was one hour

TripAdvisor rating 1.0/5

atulngajera 15/09/2021 TripAdvisor review

Reached at hotel @ 17:30 hrs, room was not ready, room allocated at 18:30hrs Luggage from parking arrived after another 1 hours @ 19:30hrs. 1 hours check in time and 1 hour luggage arrival time from parking to room.

Dear Atul, Thank you for taking the time to tell us about your experience at Novotel bur Dubai. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Bruno Debray Area General Manager Novotel Bur Dubai

Fairly new hotel close to Wafi Mall at reasonable prices

TripAdvisor rating 5.0/5

MargaretinParis 08/04/2021 TripAdvisor review

The hotel was very good value for money and as I'm a gold member of the Accor loyalty programme, I got an upgrade to a suite after a very nice welcome from Diksha. It's close to the Wafi Mall, the Raffles hotel and the Sofitel Dubai The Obelisk. There's a small exercise room. Since the rooftop swimming pool is quite small, about 15 metres long, you can always buy a day pass to use the pools at the other hotels. You have a very nice view of them from the rooftop. It's very convenient for getting a PCR test close by for AED 150 at the Emirates Speciality Hospital 24 hours a day without an appointment but with a rather long queue. The hotel opened in November 2019 so the rooms are in good condition and my small suite was fine with a dining and living area and a large bedroom with a desk and two armchairs. There was a minibar in each room which was nice as I had done some shopping at Marks & Spencer at Festival Mall and had dinner in the room. I had an enjoyable stay there and would come back again.

Dear MargaretinParis, Thank you for taking the time to share with us your feedback. It is always rewarding to receive positive comments and appreciations on the service of our colleagues especially from our loyal guests, rest assured that this will be shared with them. We are proud of the quality service we offer to our valued guests such as yourself. In this regard, we are happy to learn that you have enjoyed your stay with us and that our services lived up to your expectations. Your enthusiasm for our hotel will be a great source of motivation for the entire team. Thank you once again and we hope to welcome you back home in the near future. Sincerely, Ossama Al Kenzy Executive Assistant Manager

Comments

TripAdvisor rating 4.0/5

jniclause Business - 28/02/2021 TripAdvisor review

Good service and pleasant staff. Good price for this type of room and services. Location in middle of hospitals is during this time à Little bit anxiogen.For business purposes remain perfect. Due to Covid-19 restrictions didn t use so much hôtel some of hôtel facilities.

Dear jniclause, Thank you for taking the time to share with us your feedback. It is always rewarding to receive positive comments and appreciations on the service of our colleagues, rest assured that this will be shared with them especially. We are proud of the quality service we offer to our valued guests such as yourself. In this regard, we are happy to learn that you have enjoyed your stay with us and that our services lived up to your expectations. Your enthusiasm for our hotel will be a great source of motivation for the entire team. Thank you once again and we hope to welcome you back home in the near future. Sincerely, Ossama Al Kenzy Executive Assistant Manager Novotel Bur Dubai

excellent

TripAdvisor rating 5.0/5

elhamrzn Business - 22/11/2020 TripAdvisor review

My stay in Novotel Bur Dubai was so pleasant. The staff were friendly and caring. House keeping service was excellent, especially with Niteshchttri. He was so responsible, kind, polite, and timely. The price was so economical during the time of pandemic. I highly recommend this place.

Dear Ms. Elham, Thank you for your kind words, we are delighted to read how our team delivered above and beyond your expectations. The appreciation you have for Chettri and the rest of the team will give us the motivation to continue and keep on enhancing our services. Our hotel, Novotel Bur Dubai – Healthcare City, is well known for its comfortable rooms and most especially for the Personalized Guest Experience that we deliver for everyone. Once again thank you very much and we look forward to make you "Feel Welcome"! Sincerely, Yasser Ahmed l General Manager

nice location

TripAdvisor rating 3.0/5

Trip58367489902 Business - 04/02/2020 TripAdvisor review

the location was suitable for me as i was attending a training in health city , room is good , sofa bed is not comfortable , , check in and out is fast , breakfast limited and need to have more variety , in general i like it

Dear Guest, Thank you for taking time and sharing with us your stay experience at Novotel Bur Dubai – Healthcare City. We are happy that you find our hotel and services up to your satisfaction and that we are your recommended hotel. Our breakfast menu is with different varieties and we are sorry that it was not up to your expectation. However we have shared this feedback with our team to improve the breakfast experience. We always strive to continuously improve the quality of our services and thank you for taking time to share your opinions. We all look forward to welcoming you back in Novotel Bur Dubai – Healthcare City. Sincerely, Bruno Fischer, General Manager

GOOD

TripAdvisor rating 5.0/5

nvk03031974 Family - 06/01/2020 TripAdvisor review

Good neat and clean hotel with small gym and roof terrace swimming pool. The reception staffs are very friendly. On other hand food is costly and taxi availablity near hotel is bit difficult due to its remote location.

Dear Guest, Thank you very much for taking time and sharing with us your stay experience. We are very happy that you find our hotel and services up to your satisfaction and liked the cleanliness of the hotel and the personalized guest experience delivered by our colleagues. We look forward to your next visit and we hope this time you enjoy not only the hotel but the places to visit as well. The hotel's location is the most ideal for tourists travelling to Dubai for having the most convenient access to the public transport. Our concierge team will be more than happy to assist you find your way around the Healthcare City. We look forward to see you again. Sincerely, Bruno Fischer General Manager

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