Novotel Bur Dubai

Novotel Bur Dubai 4 stars

Customer review rating (ALL Rating) 4.4/5 1,174 reviews

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Hotel extras

  • Walking Distance to Dubai Healthcare City Metro Station

  • Dubai Assured and ALL SAFE certified hotel

  • The only four star and mid-scale hotel in Dubai Healthcare City area

  • Brand new hotel with contemporary and fresh design that provides comfort and a relaxing stay.

  • The only Novotel with an outdoor Jacuzzi

ALLSAFE approved hotel

Hotel location

Novotel Bur Dubai

Dubai Healthcare City, Umm Hurair 2
385290 DUBAI
United Arab Emirates

GPS:25.233, 55.3208

Access and transport

Hotel services

Check-in from - Check out up to

In summary
On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms

HangOut Cafe Non contractual photo

The HangOut Cafe is a contemporary and casual restaurant in the hotel, whose offer addresses the diversity of Novotel guests seeking multi-cuisine food and a good range of beverages.

Our accommodation(s)

Spacious, contemporary in design, and adaptable, the Novotel room is truly a place for living, perfect for all your needs. Enjoy the extra privileges and peace of mind that come with our Executive room. Stunning views from the 11th floor onto Downtown Dubai or Dubai Creek.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  1,174 reviews

TripAdvisor Rating  4.5/5  576 reviews

Nice but could be improved

TripAdvisor rating 4.0/5

DesiPockets Couples - TripAdvisor review

It was the first time we stayed at a Novotel, so had high expectations. The location was decent, with the metro a few mins’ walk away. We checked out the mall nearby, Wafi City. Despite being huge and beautifully made, the mall was dead. Felt like a ghost town mall 😅. I wouldn’t call it an attraction. Now for the hotel itself. Gym was relatively small, though we didn’t use it. The room and bathroom were quite nice - no complaints except about personal preferences: - The bed was tooo soft. If you are used to firmer beds which don’t sink with your weight, it’s not for you. - Too many pillows/cushions (we put them away in the cupboards). - The water pressure from the bidet was too strong; could not be controlled or adjusted. We resorted to using water bottles. As for breakfast - for a Novotel hotel, we felt there was much left to be desired. The variety was enough, yes. But the Indian food was not up to the mark, and the croissants were below par. Trust me - even if a breakfast has *nothing* but GOOD croissants, it can make up for everything else. Everything else was good, by the way, including the live omelette counter. All in all it was an okay stay; for the price ($55 per night), a great deal!

Best Staff

Customer review rating 5.0/5

Karan K. Couples - Confirmed reviews ALL

Staff is really very good, well supportive. I really like to visited again.

Dear Mr. K., Firstly, we would like to thank you for the lovely review you shared following your recent visit to the Novotel Bur Dubai and we are delighted to read that we were able to deliver great experience. Our passionate 'Heartists' welcomes each guest with the Novotel spirit and strives to assist in any possible way to ensure everyone has a pleasant stay. It is indeed very rewarding to read that you have appreciated their genuine helpfulness throughout your stay among us. Thank you again for this heartwarming review of your stay with us. We look forward to your next visit. Sincerely, Bruno Debray General Manager Novotel Bur Dubai

Customer review rating 1.0/5

Anonymous Business - Confirmed reviews ALL

bad experience, very poor room quality, bed sheets were ripped, in the bathroom instead of having body wash and shampoo i had only body wash

Dear Ms. S., Thank you for taking the time to tell us about your experience at the Novotel Bur Dubai. We lament that your experience did not meet your expectations, our sincerest apologies to this. At Novotel, we strive to provide a superior service experience for every customer, therefore your feedback is very important to us. Please rest assured that we are taking appropriate measures to address the problem and prevent future occurrence. We appreciate you sharing your concerns and it is our hope that you will give us the opportunity to better serve you in the near future. Kind Regards, Bruno Debray General Manager Novotel Bur Dubai

Good stay

Customer review rating 5.0/5

Saleem K. Families - Confirmed reviews ALL

I loved the hospitality, from the receptionist to the cleaning staff, everyone was nice. The location was good too. Also, the rooms were clean and well built. Totally loved the experience.

Dear Mr. K., Thank you for choosing Novotel Bur Dubai as your preferred hotel in Dubai and we were delighted to have you with us. We are indeed very pleased with the way you described your experience at the Novotel and such commendable remarks make us extremely proud of the kind of service we cater to our discerning guests. Thank you for appreciating our hospitality, facilities and most of all, our Heartists. Thank you so much for your valuable feedback. We hope that on your next travel to the city, the Novotel Bur Dubai, will be your destination again as we look forward to welcoming you back. Kind Regards, Bruno Debray General Manager Novotel Bur Dubai

Beautiful room and lovely service!

TripAdvisor rating 5.0/5

tatendam703 Couples - TripAdvisor review

Our room looked like the pictures (which was a pleasant surprise) and was kept clean everyday. Then the rooftop pool - that had lovely sunset views along with those of the taller buildings. Breakfast, lunch and dinner from the Hangout cafe was good, I'm a fussy eater so there were several options and it was cooked well! Then the staff was so kind. I would definitely mention Grace Sherif for being so helpful as well. Worth the stay, I'd recommend.

Dear Tatenda, We are grateful for your kind review following your stay at Novotel Bur Dubai. Glad to read that your overall experience was a success and that you enjoyed your stay with us. Our dedicated Heartists especially Grace and Sherif will be so happy to read your posting and to learn that they exceeded your expectations. Looking forward to another occasion of your visit. Kind Regards, Bruno Debray General Manager Novotel Bur Dubai

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Other web-users rate our hotel

  • 646 reviews 9.2/10 Location
  • 836 reviews 8.5/10 Room
  • 1,544 reviews 9.3/10 Service
  • 19 reviews 8.1/10 WiFi
  • 430 reviews 8.1/10 Cleanliness
  • 301 reviews 8/10 Breakfast
  • 202 reviews 9.7/10 Vibe
  • 151 reviews 8.8/10 Value

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