Raffles Dubai 5 stars

Customer review rating 4.8/5 4,386 reviews

#ALLSAFE Accor

ALLSAFE approved hotel

Raffles Dubai
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+ 22 Services
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Hotel extras

252 extensive guestrooms and suites amongst the largest in the city (starting from 70 sqm). With each room and suite offering free Wi-Fi, butler service and a private balcony complete with outdoor seating offering majestic views of the city.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Outdoor playground for children
  • Air conditioned
  • Languages spoken at the hotel
  • Laundry
  • Cash machine
  • Porter
  • Room for hearing impaired guests
Leisure and activities
  • Swimming pool
  • Fitness centre
  • Well-being
  • Outdoor playground for children
  • Boat excursionsPaying
  • Bicycles rental (Nearby)Paying
Catering
  • BreakfastPaying
  • 4 restaurant(s)
  • 2 bar(s)
  • Room service
Business services
  • 17 meeting room(s)
  • Business centre
  • Copy/print service available
Information message

Hotel location

Raffles Dubai

Sheikh Rashid Road
Wafi
PO Box 121800
121800
dubai
united arab emirates

Tel: +97143248888

Fax: (+971)43246000

Check-in from 14h00

Check out up to 12h00

  • By plane

    ABU DHABI INTERNATIONAL AIRPORT  At 85km / 52.82 miles

  • By plane

    DUBAI INTERNATIONAL AIRPORT At 7km / 4.35 miles

  • By plane

    SHARJAH INTERNATIONAL AIRPORT At 40km / 24.85 miles

GPS :25.228368, 55.321164

Our accommodation(s)

252 extensive guestrooms and suites, amongst the largest in the city with decor inspired by Middle East and Asian influences, boasting unparalleled level of comfort luxury and impeccable hospitality. With each room and suite offering sophisticated design a fully ergonomic work station. Complimentary high speed Internet and a private balcony complete with outdoor seating offering majestic views of the city, one can be assured of supreme luxury

Signature Room King

Accessible room
  • Max. number of persons: 3
  • Area: From 70 / 753 sq ft
  • Views: City View, Garden View, Panorama view, Pool side *
  • Most of the accommodation: Balcony *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Slippers
  • Pillow Menu(...)

Signature Room Twin beds

Accessible room
  • Max. number of persons: 4
  • Area: From 70 / 753 sq ft
  • Views: Garden View, Panorama view, Pool side, City View *
  • Most of the accommodation: Balcony *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Slippers
  • Pillow Menu(...)

Raffles Club King

Accessible room
  • Max. number of persons: 3
  • Area: From 70 / 753 sq ft
  • Views: Pool side, City View, Panorama view *
  • Most of the accommodation: Balcony *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Slippers
  • Pillow Menu(...)

Raffles Club Twin Beds

Accessible room
  • Max. number of persons: 4
  • Area: From 70 / 753 sq ft
  • Views: Panorama view, Pool side, City View *
  • Most of the accommodation: Balcony *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Slippers
  • Pillow Menu(...)

Raffles Club Dubai Skyline King

Accessible room
  • Max. number of persons: 3
  • Area: From 70 / 753 sq ft
  • Views: Panorama view, Pool side, City View *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Slippers
  • Coffee/tea making facilities(...)

Raffles Club Dubai Skyline Twin beds

Accessible room
  • Max. number of persons: 4
  • Area: From 70 / 753 sq ft
  • Views: Garden View, Panorama view, Pool side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Slippers
  • Coffee/tea making facilities(...)
Rooms

Our restaurants and bars

Solo Italian Restaurant & Bar

Type of cuisine: Italian

Solo, a home-grown Italian restaurant & bar, serves a true taste of Italy in a vibrant and convivial setting. Signature dishes of fresh meat, seafood and pizza are baked to order in the authentic Italian wood-fired oven.

Dinner

17:00 - 23:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Raffles Salon

Type of cuisine: Cafe

In Raffles Salon, guests can surrender themselves in the elegant yet cosy setting of the lobby lounge and enjoy a sumptuous breakfast, nibble on light bites, deliciously homemade pastries and cakes and an award winning Floral Afternoon Tea.

AZUR

Type of cuisine: International

PLEASE NOTE: Azur restaurant is temporarily closed. Overlooking the splendor of the Raffles Garden on the third floor, Azur features an international buffet with an abundant choice of Pan-Arabic and Asian dishes, set to tantalize all taste buds.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

TOMO

Type of cuisine: Japanese

This home-grown Japanese restaurant creating high quality Japanese cuisine takes its place among the great restaurants Dubai has to offer. Please note, Tomo is a standalone restaurant not operated by Raffles Dubai and is not ALL Loyalty Program member.

Lunch

12:30 - 15:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

18:30 - 00:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

CROSSROADS COCKTAIL BAR

Non contractual photo

Crossroads Cocktail Bar serves the renowned Raffles Singapore Sling as well as our very own signature drink, the Dubai Sling. The outdoor patio overlooks the lush Raffles Garden and offers the ideal surroundings to unwind over drinks.

POOL RESTAURANT AND BAR

Non contractual photo

Pool Restaurant and Bar: the ideal spot to enjoy refreshing beverages and light meals - the perfect complement to a day by the pool, or simply to take a relaxed break.

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 17

  • Maximum size: 1,500

  • Maximum capacity: 700 people

  • Maximum banquet capacity: 350 people

Find out more

Our guest reviews for
Raffles Dubai

100% genuine reviews from our guests

Find out more

ALL Rating 4.8/5

4,386 reviews

tripadvisor

TripAdvisor Rating 5.0/5

5,254 reviews

2020 TripAdvisor Certificate of Excellence
Certificate of excellence 2020

Good stay

Customer review rating 4.8/5

Reaz R. Families - 30/11/2020 Confirmed reviews ALL

Everything was fine

Nice location very quiet but elegant, the staff are helpful

Customer review rating 4.8/5

Aliya A. A. Couples - 28/11/2020 Confirmed reviews ALL

I was welcomed as soon as I made my reservation online, I love the customer care they helped to make my husband birthday unforgettable.

Dear Ms. A., Thank you for taking the time and giving us your valued feedback on our online survey. We are glad that overall you enjoyed your stay with us. We would appreciate any suggestions of improvement that would have perhaps helped you score us better for WIFI (ease of access) rated 8/10. Your response for the below questions would really help us work on improving our WIFI. 1. Which area of the hotel did you experience slower WIFI connection? 2. If it is in the room, how many devices were you connected to? 3. What was the type of internet usage (browsing, streaming, voice calls or downloading etc)? This helps us gauge the speed of internet relating to the different activities. I look forward to your reply. Thank you. Sincerely, Sarimah Rokim Executive Office - Personal Assistant to General Manager Raffles Dubai, Sheikh Rashid Road, Wafi, PO Box 121800, Dubai, United Arab Emirates T +971 4 … F +971 4 … E sa… raffles.com

Good stay

Customer review rating 4.8/5

Aisha Couples - 28/11/2020 Confirmed reviews ALL

Amazing

Dear Ms. A., We very much appreciate your positive feedback regarding your stay at Raffles Dubai. I am sure that this feedback will serve as an encouragement to all of our colleagues as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sarimah Rokim Executive Office - Personal Assistant to General Manager Raffles Dubai, Sheikh Rashid Road, Wafi, PO Box 121800, Dubai, United Arab Emirates T +971 4 … F +971 4 … E sa… raffles.com

A great stay from start to finish

Customer review rating 4.8/5

Rochelle M. Couples - 28/11/2020 Confirmed reviews ALL

We stayed at Raffles for our wedding anniversary celebrations and it was a great stay from start to finish. The attentive staff, luxurious rooms, facilities, food, swimming pool & spa area were all outstanding! We could really tell that the staff went that extra mile to make our stay memorable and we are now looking forward to returning again soon. We booked the club suite stay and enjoyed benefits such as a lovely afternoon tea in their beautiful lobby area, canapés in the evening and a wonderful breakfast in the comfort of our suite the next day. We had a great view of the Dubai skyline, which we could see from inside the huge tub as we relaxed! Highly recommended for a stay away with your other half/friends-spoil yourself!

Dear Ms. M., We very much appreciate your positive feedback regarding your stay at Raffles Dubai. I am sure that this feedback will serve as an encouragement to all of our colleagues as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sarimah Rokim Executive Office - Personal Assistant to General Manager Raffles Dubai, Sheikh Rashid Road, Wafi, PO Box 121800, Dubai, United Arab Emirates T +971 4 … F +971 4 … E sa… raffles.com
Customer review rating 4.8/5

Ali K. A. Families - 28/11/2020 Confirmed reviews ALL

It eas very nicr

Dear Mr. K., We very much appreciate your positive feedback regarding your stay at Raffles Dubai. I am sure that this feedback will serve as an encouragement to all of our colleagues as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sarimah Rokim Executive Office - Personal Assistant to General Manager Raffles Dubai, Sheikh Rashid Road, Wafi, PO Box 121800, Dubai, United Arab Emirates T +971 4 … F +971 4 … E sa… raffles.com

Good stay

Customer review rating 4.8/5

Sofia Families - 28/11/2020 Confirmed reviews ALL

It was a good day when I stayed there for one 6days . Good service, amazing rooms with view. Delicious food it waa great time I spend with my family..

Dear Ms. Z., We very much appreciate your positive feedback regarding your stay at Raffles Dubai. I am sure that this feedback will serve as an encouragement to all of our colleagues as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sarimah Rokim Executive Office - Personal Assistant to General Manager Raffles Dubai, Sheikh Rashid Road, Wafi, PO Box 121800, Dubai, United Arab Emirates T +971 4 … F +971 4 … E sa… raffles.com

Thank you

Customer review rating 4.8/5

Mahmood A. Solo - 24/11/2020 Confirmed reviews ALL

All good thank you

Dear Mr. A., We very much appreciate your positive feedback regarding your stay at Raffles Dubai. I am sure that this feedback will serve as an encouragement to all of our colleagues as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sarimah Rokim Executive Office - Personal Assistant to General Manager Raffles Dubai, Sheikh Rashid Road, Wafi, PO Box 121800, Dubai, United Arab Emirates T +971 4 … F +971 4 … E sa… raffles.com

Just Perfect

Customer review rating 4.8/5

Haitham A. Families - 24/11/2020 Confirmed reviews ALL

Great space combined with extremely friendly team and lovely and tasty food make it the ideal place to be in Wish everyone working at Raffles the best Look forward to come back soon

Dear Mr. A., We very much appreciate your positive feedback regarding your stay at Raffles Dubai. I am sure that this feedback will serve as an encouragement to all of our colleagues as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sarimah Rokim Executive Office - Personal Assistant to General Manager Raffles Dubai, Sheikh Rashid Road, Wafi, PO Box 121800, Dubai, United Arab Emirates T +971 4 … F +971 4 … E sa… raffles.com

Best hotel in Dubai

Customer review rating 4.8/5

Milan C. Solo - 23/11/2020 Confirmed reviews ALL

The hotel exceeded my expectations (which were already high) by far. The service is amazing and I felt so comfortable and welcomed in the hotel that it was sad for me to leave. I already booked my next stay at the hotel for a short staycation during my extended stay here in Dubai. Normally I would pick a beach resort, but I loved the Raffles so much I am returning there.

Dear Mr. C., We very much appreciate your positive feedback regarding your stay at Raffles Dubai. I am sure that this feedback will serve as an encouragement to all of our colleagues as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sarimah Rokim Executive Office - Personal Assistant to General Manager Raffles Dubai, Sheikh Rashid Road, Wafi, PO Box 121800, Dubai, United Arab Emirates T +971 4 … F +971 4 … E sa… raffles.com

Relaxing

Customer review rating 4.8/5

Reem S. Business - 23/11/2020 Confirmed reviews ALL

Although COVID-19 is still around we felt at ease and relaxed with a great service

Dear Ms. S., We very much appreciate your positive feedback regarding your stay at Raffles Dubai. I am sure that this feedback will serve as an encouragement to all of our colleagues as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sarimah Rokim Executive Office - Personal Assistant to General Manager Raffles Dubai, Sheikh Rashid Road, Wafi, PO Box 121800, Dubai, United Arab Emirates T +971 4 … F +971 4 … E sa… raffles.com

Excellent service

Customer review rating 4.8/5

Mike F. Couples - 23/11/2020 Confirmed reviews ALL

The staff are amazing, always thinking customer with a real can do attitude, service is 1st class well done

Dear Mr. F., We very much appreciate your positive feedback regarding your stay at Raffles Dubai. I am sure that this feedback will serve as an encouragement to all of our colleagues as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sarimah Rokim Executive Office - Personal Assistant to General Manager Raffles Dubai, Sheikh Rashid Road, Wafi, PO Box 121800, Dubai, United Arab Emirates T +971 4 … F +971 4 … E sa… raffles.com

Fabulous

Customer review rating 4.8/5

Mahmood A. Couples - 23/11/2020 Confirmed reviews ALL

Amazing service all around.

Dear Mr. a., We very much appreciate your positive feedback regarding your stay at Raffles Dubai. I am sure that this feedback will serve as an encouragement to all of our colleagues as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sarimah Rokim Executive Office - Personal Assistant to General Manager Raffles Dubai, Sheikh Rashid Road, Wafi, PO Box 121800, Dubai, United Arab Emirates T +971 4 … F +971 4 … E sa… raffles.com

Exceptional service

Customer review rating 4.8/5

Antony Families - 23/11/2020 Confirmed reviews ALL

A warm personal greeting that made sure nothing was too much trouble and you felt like a special guest at every moment

Dear Mr. N., Thank you for taking the time and giving us your valued feedback on our online survey. We are glad that overall you enjoyed your stay with us. Our Front Office Manager will contact you shortly to gather further feedback regarding your 7/10 rating for Arrival Check-in. Wishing you a wonderful day ahead. Sincerely, Sarimah Rokim Executive Office - Personal Assistant to General Manager Raffles Dubai, Sheikh Rashid Road, Wafi, PO Box 121800, Dubai, United Arab Emirates T +971 4 … F +971 4 … E sa… raffles.com

Comfortable clean room excellent helpful staff

Customer review rating 4.8/5

Fatima Solo - 23/11/2020 Confirmed reviews ALL

It is not my first time in raffles dubai I stayed for 3 days I liked everything this last time and as isual everything was great I would suggest better inroom dining food taste and bigger variety

Dear Ms. A., Thank you for taking the time and giving us your valued feedback on our online survey. We are glad that overall you enjoyed your stay with us. Our Director of F&B will contact you shortly to gather further feedback regarding your 7/10 rating for Breakfast, and suggestions for improvement for in-room dining. Wishing you a wonderful day ahead. Sincerely, Sarimah Rokim Executive Office - Personal Assistant to General Manager Raffles Dubai, Sheikh Rashid Road, Wafi, PO Box 121800, Dubai, United Arab Emirates T +971 4 … F +971 4 … E sa… raffles.com

Quite simply, Raffles Dubai is the best hotel we have ever stayed in

Customer review rating 4.8/5

Sanj D. Families - 13/11/2020 Confirmed reviews ALL

Another wonderful stay, staff are amazing, surroundings are still 1st class, even during the covid-19 situation, everything felt as normal as our previous 4 visits.

Dear Mr. D., We very much appreciate your positive feedback regarding your stay at Raffles Dubai. I am sure that this feedback will serve as an encouragement to all of our colleagues as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sarimah Rokim Executive Office - Personal Assistant to General Manager Raffles Dubai, Sheikh Rashid Road, Wafi, PO Box 121800, Dubai, United Arab Emirates T +971 4 … F +971 4 … E sa… raffles.com
Customer review rating 4.8/5

Anonymous Solo - 13/11/2020 Confirmed reviews ALL

Always the warmest welcome and all team members want to ensure you have the best stay. By far the best hotel in Dubai !

Dear Mr. S., Thank you for taking the time and giving us your valued feedback on our online survey. We are glad that overall you enjoyed your stay with us. Our Front Office Manager will contact you shortly to gather further feedback regarding your 5/10 rating for Accor Loyalty Program. Wishing you a wonderful day ahead. Sincerely, Sarimah Rokim Executive Office - Personal Assistant to General Manager Raffles Dubai, Sheikh Rashid Road, Wafi, PO Box 121800, Dubai, United Arab Emirates T +971 4 … F +971 4 … E sa… raffles.com

Raffles sty in Covid

Customer review rating 4.8/5

Daniel Couples - 11/11/2020 Confirmed reviews ALL

Well first of all if you read my last few reviews on stays here you know why I rate this Hotel 6 out of 5, But under Covid times can they still offer the excellent service they do under the restrictions. Well here is my review. We arrived early in the morning having booked a Club Level room for 10 nights as should have gone in March and this was the earliest time we could travel again. We advised hotel of arrival time. Was not expecting valet parking but on arrival we were greeted by the door staff and car taken to be parked. The club lounge is shut and all activity there has been moved in to the lobby lounge (which I have to say rather like it ) We checked in and room was ready. Also the staff were thinned out covering other duties so may get them mixed up a bit later on. Well as per previous reports i have written on here, The rooms are big, Clean, Maybe a bit dated compared to other Dubai hotels but this hotel is about service and comfort. You will not beat any hotel in the Middle East for service. I’ll explain the Covid changes. If flying from the UK you need a PCR test before you get on the plane that is negative. This is taken off you at passport control in Dubai and within a few hours be uploaded to the App you have to download. The hotel also requires seeing you had one so keep an email copy. On entrance to the hotel there is a heat camera checking your temperature and you are also checked at pool and other places around the complex. There is hand sanitizer in room in a dispenser fitted in the bathroom and they are throughout the hotel. All tables are social distanced and staff all wears masks. We felt so much safer in Raffles then we did anywhere in the UK. The pool is open no pool bar but full table service. Some of the restaurants are closed but that is due to the numbers staying in the hotel and no Buffet breakfast. We had the option of having breakfast (table service) in the restaurant or in our room for no extra cost. So each day we phoned up (you could use tablet) and within 30 minutes breakfast was delivered on a trolley with a hot oven. They sent us too much food which we didn't want wasted a few days running and changed the sausages (Raffles have Pork bacon and Sausages for us Brits) Chef corrected this and got it spot on, Big shout to Breakfast chef. The door staff using protective measures when parking and collecting car, The security staff was on hand to give you a face mask if you forgot one when entering the lobby and the door staff reminded to wear one when leaving so you did not get in trouble with the authorities. On the day before we departed we came back to our find a Chocolate cake for my partners birthday which was a few days later, The staff have decorated the room and left the best ever Choc cake (shout out to the chef) They also left cards and messages. (See attached Photo) this was just way above anything we could of expected and a card singed by lots of members of the staff a big shout out to all those staff that were involved and signed the card. She was so overwhelmed. I could go on but will run out of room and the only fault with this hotel is there is no beach. But plenty of them not far away. So here some special mentions and I may forgotten some so I do apologise Our Butler Basha full credit anything you want he will get. Mohamed Abdlelaleem head of housekeeping, he and his team keeping the room and hotel spotless. Julian El Obeid from in room Dining for making sure breakfast was the best along with Afternoon tea. Ahmed Khalifa and the front desk team Special shout to Rachel from the Club lounge who kept us fed and watered such a lovely girl. Issa who normally is in Club Lounge but was seconded to Front Desk Duty manager - He is my Go to man, He recommended me a few late night takeaways which were spot on really good food delivered and also gave advice on some of the places we planned to visit on this trip kept us informed of what was going on he makes an excellent front desk manager, what a credit. Summer the new the club lounge manager is a new addition to the team and lead team really well and made time to chat every day. Most days we would have afternoon tea and / or evening drinks and canapés. We were so well looked after being fussy eaters they tailored the food for us kept the drinks coming and spent time chatting to us and noting was too much. And a special mention to Khris Ferrer (she is so sweet) who normally is in the club lounge but was seconded to House Keeping management in Covid times, She is great asset to Raffles we emailed her when were we due in march then Covid hit and we could not travel we kept in contact with her and when rebooked she made sure all was in place for us including a great room with a view. She even came to find us on the first day and made sure she saw us before she left. Missed having her in the lounge but at every chance we saw her we stopped for a chat. I am sure we be emailing her again next year when we return as she manages to sort everything out for us in advice. And i cannot forget Sidd Trivedi who when we first vested raffles a number of years ago he worked in the bar then moved to the Breakfast Restaurant and now the club Lounge and he always remembers us even what we drink. This man is so full of knowledge and again a great asset to Raffles, please promote this man to manager he works so hard and speaks so highly of the Raffles brand he is great ambassador to the Hotel, he wanted to know every little detail of our stay to try and get in improved (which is very hard to improve) and the one or two small details we gave him he got made even better so this is why you cannot beat the service at this hotel. If I owned a company I would pinch him tomorrow to work for me. Sorry for the long review but in these difficult times the team at raffles went way above their job roles to make us feel safe and secure and look after us and made sure our stay was a memorial one. Cheers Team raffles see you next year at some point. Just to mention I do not work for Raffles or any company associated with the Hotel or Brand

Dear Mr. M., Thank you for taking the time and giving us your valued feedback on our online survey. We are glad that overall you enjoyed your stay with us. Our Front Office Manager will contact you shortly to gather further feedback regarding your 7/10 ratings for online booking experience, WIFI and Accor Loyalty Program. Wishing you a wonderful day ahead. Sincerely, Sarimah Rokim Executive Office - Personal Assistant to General Manager Raffles Dubai, Sheikh Rashid Road, Wafi, PO Box 121800, Dubai, United Arab Emirates T +971 4 … F +971 4 … E sa… raffles.com

Fantastic two week holiday with my family.

Customer review rating 4.8/5

Jonathan E. Families - 08/11/2020 Confirmed reviews ALL

Considering the situation we found that Raffles Dubai came through and gave us all a relaxing break from the pandemic. Whenever I felt it necessary I would always try and be honest whilst we stayed with constructive conversation.

Dear Mr. E., Thank you for taking the time and giving us your valued feedback on our online survey. We are glad that overall you enjoyed your stay with us. Our Front Office Manager will contact you shortly to gather further feedback regarding your 4/10 rating for Accor Loyalty Program. Wishing you a wonderful day ahead. Sincerely, Sarimah Rokim Executive Office - Personal Assistant to General Manager Raffles Dubai, Sheikh Rashid Road, Wafi, PO Box 121800, Dubai, United Arab Emirates T +971 4 … F +971 4 … E sa… raffles.com

Despite the fact that i am loyal customer to this hotel i had a bas experience this time

Customer review rating 4.8/5

Ahmad N. W. Couples - 08/11/2020 Confirmed reviews ALL

When i booked the room they informed us that the breakfast is included and we can have it in our room. However, when we checked-in they informed us that we need to have the breakfast in Resturant, we had a big argument with customer service then the duty manager has called to inform that we can have it in our room as mentioned to us over the phone when we booked the room. On the other hand, at evening we had another issue when we ordered dinner from room service they informed us that the food will be delivered within 35 minutes, we called back after one hour to check why we did not receive the food yet. The room service representative has informed us that the order was cancelled & we had to wait for 20 minutes more. As a regular customer i want to assure you that our experience this time was too bad with the hotel as we did not expect this level of service during our stay.

Dear Mr. W., Thank you for taking the time to tell us about your experience at Raffles Dubai. Please allow us to express our sincerest apologies for the inconvenience you faced during your recent stay, regarding breakfast location and in-room dining service delay. At Raffles Dubai, we strive to provide a superior service experience for every guest; therefore, your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the issues and prevent future occurrence. We appreciate you sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Sarimah Rokim Executive Office - Personal Assistant to General Manager Raffles Dubai, Sheikh Rashid Road, Wafi, PO Box 121800, Dubai, United Arab Emirates T +971 4 … F +971 4 … E sa… raffles.com

Nice rooms with great balconies

Customer review rating 4.8/5

Kees Couples - 15/10/2020 Confirmed reviews ALL

Hotel is nice and rooms are spacious and very nice balconies

Dear Mr. K., Thank you for taking the time and giving us your valued feedback on our online survey. We are glad that overall you enjoyed your stay with us. Our Director of F&B will contact you shortly to gather further feedback regarding your 5/10 rating for Breakfast. Wishing you a wonderful day ahead. Sincerely, Sarimah Rokim Executive Office - Personal Assistant to General Manager Raffles Dubai, Sheikh Rashid Road, Wafi, PO Box 121800, Dubai, United Arab Emirates T +971 4 … F +971 4 … E sa… raffles.com

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