Raffles Dubai 5 stars

It was a good day when I stayed there for one 6days . Good service, amazing rooms with view. Delicious food it waa great time I spend with my family..

All good thank you

Great space combined with extremely friendly team and lovely and tasty food make it the ideal place to be in Wish everyone working at Raffles the best Look forward to come back soon

The hotel exceeded my expectations (which were already high) by far. The service is amazing and I felt so comfortable and welcomed in the hotel that it was sad for me to leave. I already booked my next stay at the hotel for a short staycation during my extended stay here in Dubai. Normally I would pick a beach resort, but I loved the Raffles so much I am returning there.

Although COVID-19 is still around we felt at ease and relaxed with a great service

The staff are amazing, always thinking customer with a real can do attitude, service is 1st class well done

Amazing service all around.

A warm personal greeting that made sure nothing was too much trouble and you felt like a special guest at every moment

It is not my first time in raffles dubai I stayed for 3 days I liked everything this last time and as isual everything was great I would suggest better inroom dining food taste and bigger variety

Another wonderful stay, staff are amazing, surroundings are still 1st class, even during the covid-19 situation, everything felt as normal as our previous 4 visits.

Always the warmest welcome and all team members want to ensure you have the best stay. By far the best hotel in Dubai !

Well first of all if you read my last few reviews on stays here you know why I rate this Hotel 6 out of 5, But under Covid times can they still offer the excellent service they do under the restrictions. Well here is my review. We arrived early in the morning having booked a Club Level room for 10 nights as should have gone in March and this was the earliest time we could travel again. We advised hotel of arrival time. Was not expecting valet parking but on arrival we were greeted by the door staff and car taken to be parked. The club lounge is shut and all activity there has been moved in to the lobby lounge (which I have to say rather like it ) We checked in and room was ready. Also the staff were thinned out covering other duties so may get them mixed up a bit later on. Well as per previous reports i have written on here, The rooms are big, Clean, Maybe a bit dated compared to other Dubai hotels but this hotel is about service and comfort. You will not beat any hotel in the Middle East for service. I’ll explain the Covid changes. If flying from the UK you need a PCR test before you get on the plane that is negative. This is taken off you at passport control in Dubai and within a few hours be uploaded to the App you have to download. The hotel also requires seeing you had one so keep an email copy. On entrance to the hotel there is a heat camera checking your temperature and you are also checked at pool and other places around the complex. There is hand sanitizer in room in a dispenser fitted in the bathroom and they are throughout the hotel. All tables are social distanced and staff all wears masks. We felt so much safer in Raffles then we did anywhere in the UK. The pool is open no pool bar but full table service. Some of the restaurants are closed but that is due to the numbers staying in the hotel and no Buffet breakfast. We had the option of having breakfast (table service) in the restaurant or in our room for no extra cost. So each day we phoned up (you could use tablet) and within 30 minutes breakfast was delivered on a trolley with a hot oven. They sent us too much food which we didn't want wasted a few days running and changed the sausages (Raffles have Pork bacon and Sausages for us Brits) Chef corrected this and got it spot on, Big shout to Breakfast chef. The door staff using protective measures when parking and collecting car, The security staff was on hand to give you a face mask if you forgot one when entering the lobby and the door staff reminded to wear one when leaving so you did not get in trouble with the authorities. On the day before we departed we came back to our find a Chocolate cake for my partners birthday which was a few days later, The staff have decorated the room and left the best ever Choc cake (shout out to the chef) They also left cards and messages. (See attached Photo) this was just way above anything we could of expected and a card singed by lots of members of the staff a big shout out to all those staff that were involved and signed the card. She was so overwhelmed. I could go on but will run out of room and the only fault with this hotel is there is no beach. But plenty of them not far away. So here some special mentions and I may forgotten some so I do apologise Our Butler Basha full credit anything you want he will get. Mohamed Abdlelaleem head of housekeeping, he and his team keeping the room and hotel spotless. Julian El Obeid from in room Dining for making sure breakfast was the best along with Afternoon tea. Ahmed Khalifa and the front desk team Special shout to Rachel from the Club lounge who kept us fed and watered such a lovely girl. Issa who normally is in Club Lounge but was seconded to Front Desk Duty manager - He is my Go to man, He recommended me a few late night takeaways which were spot on really good food delivered and also gave advice on some of the places we planned to visit on this trip kept us informed of what was going on he makes an excellent front desk manager, what a credit. Summer the new the club lounge manager is a new addition to the team and lead team really well and made time to chat every day. Most days we would have afternoon tea and / or evening drinks and canapés. We were so well looked after being fussy eaters they tailored the food for us kept the drinks coming and spent time chatting to us and noting was too much. And a special mention to Khris Ferrer (she is so sweet) who normally is in the club lounge but was seconded to House Keeping management in Covid times, She is great asset to Raffles we emailed her when were we due in march then Covid hit and we could not travel we kept in contact with her and when rebooked she made sure all was in place for us including a great room with a view. She even came to find us on the first day and made sure she saw us before she left. Missed having her in the lounge but at every chance we saw her we stopped for a chat. I am sure we be emailing her again next year when we return as she manages to sort everything out for us in advice. And i cannot forget Sidd Trivedi who when we first vested raffles a number of years ago he worked in the bar then moved to the Breakfast Restaurant and now the club Lounge and he always remembers us even what we drink. This man is so full of knowledge and again a great asset to Raffles, please promote this man to manager he works so hard and speaks so highly of the Raffles brand he is great ambassador to the Hotel, he wanted to know every little detail of our stay to try and get in improved (which is very hard to improve) and the one or two small details we gave him he got made even better so this is why you cannot beat the service at this hotel. If I owned a company I would pinch him tomorrow to work for me. Sorry for the long review but in these difficult times the team at raffles went way above their job roles to make us feel safe and secure and look after us and made sure our stay was a memorial one. Cheers Team raffles see you next year at some point. Just to mention I do not work for Raffles or any company associated with the Hotel or Brand

Considering the situation we found that Raffles Dubai came through and gave us all a relaxing break from the pandemic. Whenever I felt it necessary I would always try and be honest whilst we stayed with constructive conversation.

When i booked the room they informed us that the breakfast is included and we can have it in our room. However, when we checked-in they informed us that we need to have the breakfast in Resturant, we had a big argument with customer service then the duty manager has called to inform that we can have it in our room as mentioned to us over the phone when we booked the room. On the other hand, at evening we had another issue when we ordered dinner from room service they informed us that the food will be delivered within 35 minutes, we called back after one hour to check why we did not receive the food yet. The room service representative has informed us that the order was cancelled & we had to wait for 20 minutes more. As a regular customer i want to assure you that our experience this time was too bad with the hotel as we did not expect this level of service during our stay.

Hotel is nice and rooms are spacious and very nice balconies