Mövenpick Hotel Amsterdam City Centre 4 stars

Customer review rating (ALL Rating) 4.5/5 2,907 reviews

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Mövenpick Hotel Amsterdam City Centre - Image 1
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Piet Heinkade 11, 1019 BR AMSTERDAM, Netherlands

Description

Hotel extras

  • A 4-star Amsterdam hotel along the IJ waterfront

  • Impressive, versatile event spaces hosting up to 450 guests

  • Modern rooms and suites with city and river views

  • Spa area featuring saunas, massages and a 24-hour gym

  • International restaurant with an open kitchen and river views

Our accommodation(s)

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Hotel location

Mövenpick Hotel Amsterdam City Centre

Piet Heinkade 11
1019 BR AMSTERDAM
Netherlands

GPS:52.377927, 4.914193

Telephone

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Pets not allowed
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
Near the property
  • Car park

Mövenpick Restaurant Amsterdam

In our all-day dining restaurant, chefs prepare international dishes and seasonal specialties in the vibrant open kitchen. Find a cosy spot and choose from the à la carte menu. The venue overlooks the river, and natural light flows through tall windows.

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Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.5/5  2,907 reviews

Customer review rating 5.0/5

Timothy L. Couples - Confirmed reviews ALL

Very good breakfast staff & friendly also bar team also! Inc bellman

Dear Mr. L., Thank you so much for your wonderful review. We are glad to hear you enjoyed your 2-night stay and appreciated the beautiful water views. It’s especially rewarding to know that our breakfast team, bar staff, front desk, and bellman all helped make your experience memorable with their friendly service and hospitality. Your kind words will certainly be shared with the entire team, they’ll be thrilled to know they made such a positive impression. Hope to welcome you back again soon for another great stay. Kind regards, Remco Groenhuijzen General Manager

Customer review rating 2.5/5

Amitakhya B. Families - Confirmed reviews ALL

There appeared to be no recognition of loyalty benefits for Accor status members during my stay. As an Accor Gold member, I had certain expectations following a long and tiring journey, which were unfortunately not met. 1. While there was a dedicated check-in counter for Accor status holders, it was unattended at the time of my arrival as well as deparature. As a result, I had to wait in the regular queue, and there was effectively no priority check-in experience, which is a key Gold status benefit. 2. No welcome drink was offered upon arrival, despite this being a standard benefit even for Silver status members. 3. Gold status includes eligibility for an upgrade to the next room category, subject to availability. When I inquired at the front desk, I was informed that no upgrades were available. However, after checking into my room, I noticed on the Accor app that upgraded room inventory was in fact available. This discrepancy was disappointing and raised concerns about the transparency of the response. 4. Early check-in is another benefit associated with Gold status. Despite this, my request was declined. Given that we had endured a 22-hour journey with a layover in Dubai, including overnight travel, and were accompanied by two senior citizens and a three-year-old child, this was particularly difficult. I ultimately had to make repeated requests just to secure one room slightly earlier. Overall, the stay felt like a standard hotel experience without any meaningful acknowledgment of loyalty status. As a Marriott Gold member as well, I have experienced a noticeably higher level of recognition and service consistency, highlighting a clear difference between the two programs.

Dear Mr. B., Thank you for taking the time to share your feedback regarding your recent stay with us. Please accept our sincere apologies that your experience did not meet the expectations associated with your Accor Gold status. We regret that you did not feel properly recognized as one of our valued loyalty members, and we understestand how disappointing this must have been. Regarding the welcome drink benefit, this should have been available through your Accor app during your stay. However, it is a pity that this was not properly mentioned or explained to you upon arrival, as we understand this contributed to your overall dissatisfaction and the feeling that your membership benefits were not acknowledged. Your comments have been taken seriously and shared with the relevant teams for review and improvement. The Manager on Duty will contact you privately soon regarding a gesture of goodwilling. Thank you once again for bringing this matter to our attention. We truly value your loyalty and hope to have the opportunity to restore your confidence in us in the future. Kind regards Remco Groenhuijzen General Manager

Customer review rating 5.0/5

Kirsty K. Families - Confirmed reviews ALL

Perfectly located, walking distance from station. Pleasant staff at reception and concierge. The breakfast was unbelievable, the choice amazing. Comfortable rooms with amazing views. Thank you for making my holiday experience perfect

Dear Mr. K., Thank you for your lovely review. We are so pleased to hear you enjoyed our perfect location within walking distance of the station, as well as the warm service from our reception and concierge teams. It’s wonderful to know that the breakfast exceeded your expectations, we’ll be sure to share your compliments with the team. We’re also delighted that you found the rooms comfortable and enjoyed the amazing views during your stay. Thank you for choosing to stay with us and for allowing us to be part of your holiday experience. We hope to welcome you back again soon. Kind regards, Remco Groenhuijzen General Manager

Customer review rating 4.5/5

Alexander P. Families - Confirmed reviews ALL

Very friendly staff and nicely located close to the station

Dear Mr. P., Thank you for your kind review. We’re happy to hear that you appreciated our friendly staff and the convenient location. We hope you had a pleasant stay and look forward to welcoming you again. Kind regards, Remco Groenhuijzen General Manager

Customer review rating 5.0/5

Williams A. Business - Confirmed reviews ALL

The food was fabulous and I stayed there for almost 10 nights on business and everything was wonderful and to include the restaurant on the 2nd Floor

Dear Mr. Williams A. Thank you so much for your wonderful feedback. We’re delighted to hear that you enjoyed the restaurant and had such a pleasant stay. Also, we truly appreciate your compliments for our staff. We look forward to welcoming you back again in the future. Kind regards, Remco Groenhuijzen General Manager

Other web-users rate our hotel

  • 2,017 reviews 8.8/10 Location
  • 2,793 reviews 8.1/10 Room
  • 2,337 reviews 8.1/10 Service
  • 38 reviews 4.1/10 WiFi
  • 1,189 reviews 8.7/10 Breakfast
  • 1,023 reviews 6.7/10 Cleanliness
  • 103 reviews 7.9/10 Wellness Area

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