ibis Thonon Centre Hotel 3 stars

An unexpected hospital stay for my wife in Thonon-les-Bains necessitated a hotel nearby for me. What a gem this Ibis was. Yes, it’s a chain and generally you know what you get, but there is a beating heart here. It is in a brilliant location and the customer care I received was second to none. Staff were really pleasant and friendly to all, and I checked out feeling rested, fed and inspired.

very plesant

Excellent hôtel the staff are kind, friendly and very professional. The rooms are comfortable, clean and will looed after. It's always a pleasure to stay at Thonon. Even if I stay there often for business it's a real pleasure. Thank you to all the staff from the front desk, cleaning staff and managers.

Excellent

It was a nice hotel. Everything was very clean. The breakfast and dinner was good. The staff was nice and helpful. It would be nice if the shower had a door.

Excellent, nothing to comment on, as everything was as expected or better

Good price quality accommodation and friendly staff I surely would recommend it

The Ibis central Thonon is a regular destination for me - it is ideally located for the port/lake and is a very a short walk into town. It is clean, comfortable and the ability to have food / drinks on site at end of a long day are very convenient. Breakfast buffet is great. Staff are friendly and helpful - it feels 'family run', rather than just one of a huge chain.

We were staying in 3 rooms on the same floor. Air condition didn't work and it was very hot during the night. In addition, in one of the rooks there was a strong smell of mold. A special machine was provided to eliminate the smell but it didn't really help. Very disappointing. Hotel staff were very kind and did their best to assist. Breakfast was good.

We arrived on a Sunday evening after a long day and the room was not ready. I had called on the same morning to make sure the room was a double + one but when we arrived, nothing was ready and we had to change room. The employee had the desk was not particularly apologetic and even less helpful when it came to find a restaurant open on a Sunday evening. The staff working the next morning was a lot more professional, helpful and friendly. Breakfast was brilliant

Friendly staff, great location, good parking

This hotel has it all - an absolute gem!

The place is really nice hotel is nice but the rooms is too small been there 5 times each time we always get the small room. The 10% off didnt happen as it would of been cheaper booking at the time pity

This Ibis hotel is below Ibis standards. The room was very run down and quite dirty. Positive points: the bed was OK and the breakfast was good. Negative points: the bathroom was dirty (hairs found in many places like on the toilet, the shower, etc. when we arrived), bad smell coming from the bathroom, temperature of the water in the shower very difficult to adjust, and was actually changing all the time even when not changing it manually, the soaps - even though I understand the environmental benefit of not giving individual soaps - are very dirty. The room was also quite dirty (desk had not been wiped and there were stains everywhere).

the room was nice, but I was charged 21 euros for a breakfast I did not order or eat. I have already written about it to Customer Relations Service and still no one answered me.