Mercure Riyadh Al Anoud 4 stars

Customer review rating (ALL Rating) 4.5/5 903 reviews

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Description

Hotel extras

  • Rooftop Pool

  • Free High Speed WiFi

  • 3 Fully Equipped Meeting Rooms

  • Rooftop Gym and Spa

  • 3 Dining Outelts

Our accommodation(s)

Book this hotel
Room 1

Superior room with twin bed, 50 inches LED TV. Free WIFI, Minibar, safety box, hairdryer, coffee & tea making facilities and bathroom with separate shower

  • Views:

    City View

Max. number of persons
2
Area
From 27 m² / 290 sq ft

Bedding

Twin bed(s) x2

Extra bed in room for child on request

Extra bed in room for adult on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Bottled water
  • Coffee/tea making facilities
  • Kettle
  • Mini-refrigerator
  • Free in Room Mineral Water
  • Mini BarAdditional charge

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Bathroom doors 32 inches wide
  • Bathrobe
  • Bathroom products
  • Fixed showerhead
  • Flexible showerhead
  • Full-length mirror
  • Hair dryer in bathroom
  • Make-up/magnifying mirror
  • Slippers
  • Telephone in bathroom
  • Towel rack
  • Universal shaving plug
  • Toilet seat 17”-19” above floor
  • Sink top 27”-34” above floor
  • Clear space under sink is at least 27” high at 8” from the front edge and 17” from front edge for 9” above floor.
  • Handheld shower
  • Roll-in shower with grab bars (fixed fold–down seat)

Media And Technology

Internet Facilities

  • Data port in room
  • High speed internet
  • RJ 11 Outlet
  • RJ 45 Outlet
  • Wireless internet in your room

Phone Facilities

  • Direct dial telephone
  • Phone with 2 handsets in room
  • Voice mail

Tv Facilities

  • Children's TV Channels
  • Dedicated Sports Channel beIN Sports
  • Music TV channels
  • Satellite TV (Bouquet TV Canal+ and Canalsat)
  • Satellite/cable colour TV
  • TV with on-screen billing info
  • 50'/127 cm screen
  • LED screen - Light-emitting diode screen

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Message alert
  • Phone light for hearing impaired
  • Room for hearing impaired guests
  • Room interior entrance only
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room
  • Sprinkler in room

Bedding Facilities

  • 36” wide route to both sides of bed (in room with one bed)

Comfort Features

  • Alarm clock
  • Blackout curtain
  • Cleaning supplement
  • Hair dryer
  • Iron
  • Ironing board and flat-iron
  • Opening windows
  • Shoe polisher
  • Slippers
  • Soundproof doors
  • Turn Down Services

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Operator wake up call
  • Welcome tray
  • Doorways provide 32” clear width
  • Braille and tactile room number signage
  • Desk top is 27”-34” high with space underneath that is 30” W, 27” H and 17” deep
  • At least one closet rod no higher than 48” above floor
  • Safe shelf and controls 15”-48” above floor
  • Built in visual fire alarm
  • Flashing door knock sensor or door bell

Temperature Air Control

  • Air Conditioning
  • Air cooling system

Working Area

  • Adjustable desk lamp
  • Business Desk
  • Rolling seats
  • Safe large enough to accommodate a laptop
  • 2 pers. max
  • 27 m² / 290 sq ft
  • Bedding 2 x Twin bed(s)
  • Views: City View

Privilege room with king size bed , 50 inches LED TV. Free WIFI, safety box, Minibar, hairdryer, coffee & tea making facilities and bathroom with separate shower

  • Views:

    City View

Max. number of persons
2
Area
From 29 m² / 312 sq ft

Bedding

King size bed(s) x1

Extra bed in room for child on request

Extra bed in room for adult on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Bottled water
  • Coffee/tea making facilities
  • Kettle
  • Mini-refrigerator
  • Nespresso machine
  • Free in Room Mineral Water
  • Mini BarAdditional charge

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Bathroom doors 32 inches wide
  • Bathrobe
  • Bathroom products
  • Fixed showerhead
  • Flexible showerhead
  • Full-length mirror
  • Hair dryer in bathroom
  • Make-up/magnifying mirror
  • Slippers
  • Telephone in bathroom
  • Towel rack
  • Universal shaving plug
  • Toilet with side and rear grab bars
  • Toilet seat 17”-19” above floor
  • Sink top 27”-34” above floor
  • Clear space under sink is at least 27” high at 8” from the front edge and 17” from front edge for 9” above floor.
  • Handheld shower
  • Roll-in shower with grab bars (fixed fold–down seat)

Media And Technology

Internet Facilities

  • Data port in room
  • High speed internet
  • RJ 11 Outlet
  • RJ 45 Outlet
  • Wireless internet in your room

Phone Facilities

  • Direct dial telephone
  • Phone with 2 handsets in room
  • Voice mail

Tv Facilities

  • Dedicated Sports Channel beIN Sports
  • Music TV channels
  • Satellite TV (Bouquet TV Canal+ and Canalsat)
  • Satellite/cable colour TV
  • TV with on-screen billing info
  • 50'/127 cm screen
  • LED screen - Light-emitting diode screen

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Message alert
  • Phone light for hearing impaired
  • Room for hearing impaired guests
  • Room interior entrance only
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room
  • Sprinkler in room

Bedding Facilities

  • 36” wide route to both sides of bed (in room with one bed)

Comfort Features

  • Alarm clock
  • Blackout curtain
  • Cleaning supplement
  • Hair dryer
  • Iron
  • Ironing board and flat-iron
  • Opening windows
  • Shoe polisher
  • Slippers
  • Soundproof doors
  • Turn Down Services

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Operator wake up call
  • Welcome tray
  • Doorways provide 32” clear width
  • Braille and tactile room number signage
  • Desk top is 27”-34” high with space underneath that is 30” W, 27” H and 17” deep
  • At least one closet rod no higher than 48” above floor
  • Safe shelf and controls 15”-48” above floor
  • Built in visual fire alarm
  • Flashing door knock sensor or door bell

Temperature Air Control

  • Air Conditioning
  • Air cooling system

Working Area

  • Adjustable desk lamp
  • Business Desk
  • Rolling seats
  • Safe large enough to accommodate a laptop

Privilege room with twin bed, 50 inches LED TV. Free WIFI, safety box, Minibar, hairdryer, coffee & tea making facilities and bathroom with separate shower

  • Views:

    City View

Max. number of persons
2
Area
From 33 m² / 355 sq ft
Accessibility
Accessible room

Bedding

Twin bed(s) x2

Extra bed in room for child on request

Extra bed in room for adult on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Bottled water
  • Coffee/tea making facilities
  • Kettle
  • Mini-refrigerator
  • Nespresso machine
  • Free in Room Mineral Water
  • Mini BarAdditional charge

Bathroom

Bathroom Facilities

  • Bathroom doors 32 inches wide
  • Bathrobe
  • Bathroom products
  • Flexible showerhead
  • Full-length mirror
  • Hair dryer in bathroom
  • Make-up/magnifying mirror
  • Slippers
  • Telephone in bathroom
  • Towel rack
  • Universal shaving plug
  • Toilet with side and rear grab bars
  • Toilet seat 17”-19” above floor
  • Sink top 27”-34” above floor
  • Clear space under sink is at least 27” high at 8” from the front edge and 17” from front edge for 9” above floor.
  • Handheld shower
  • Roll-in shower with grab bars (fixed fold–down seat)

Media And Technology

Internet Facilities

  • Data port in room
  • High speed internet
  • RJ 11 Outlet
  • RJ 45 Outlet
  • Wireless internet in your room

Phone Facilities

  • Direct dial telephone
  • Phone with 2 handsets in room
  • Voice mail

Tv Facilities

  • Children's TV Channels
  • Dedicated Sports Channel beIN Sports
  • Music TV channels
  • Satellite TV (Bouquet TV Canal+ and Canalsat)
  • Satellite/cable colour TV
  • TV with on-screen billing info
  • 50'/127 cm screen
  • LED screen - Light-emitting diode screen

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Message alert
  • Phone light for hearing impaired
  • Room for hearing impaired guests
  • Room interior entrance only
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room
  • Sprinkler in room

Bedding Facilities

  • 36” wide route down middle of beds (in rooms with two beds)

Comfort Features

  • Alarm clock
  • Blackout curtain
  • Cleaning supplement
  • Hair dryer
  • Iron
  • Ironing board and flat-iron
  • Opening windows
  • Shoe polisher
  • Slippers
  • Soundproof doors
  • Turn Down Services

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Operator wake up call
  • Welcome tray
  • Doorways provide 32” clear width
  • Desk top is 27”-34” high with space underneath that is 30” W, 27” H and 17” deep
  • At least one closet rod no higher than 48” above floor
  • Built in visual fire alarm
  • Flashing door knock sensor or door bell

Temperature Air Control

  • Air Conditioning
  • Air cooling system

Working Area

  • Adjustable desk lamp
  • Business Desk
  • Rolling seats
  • Safe large enough to accommodate a laptop

Junior suite with king size bed and living room , 50 inches LED TV. Free WIFI, 2 Sofa's, Minibar, safety box, hairdryer, coffee & tea making facilities and bathroom with separate shower and bathtub.

  • Views:

    City View

  • Most of the accommodation:

    Balcony

Max. number of persons
2
Area
From 36 m² / 387 sq ft
Accessibility
Accessible room

Bedding

King size bed(s) x1

Extra bed in room for child on request

Extra bed in room for adult on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Bottled water
  • Coffee/tea making facilities
  • Kettle
  • Mini-refrigerator
  • Nespresso machine
  • Free in Room Mineral Water
  • Mini BarAdditional charge

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Bathroom doors 32 inches wide
  • Bathrobe
  • Bathroom products
  • Fixed showerhead
  • Flexible showerhead
  • Full-length mirror
  • Hair dryer in bathroom
  • Make-up/magnifying mirror
  • Slippers
  • Telephone in bathroom
  • Towel rack
  • Universal shaving plug
  • Toilet with side and rear grab bars
  • Toilet seat 17”-19” above floor
  • Sink top 27”-34” above floor
  • Clear space under sink is at least 27” high at 8” from the front edge and 17” from front edge for 9” above floor.
  • Handheld shower
  • Roll-in shower with grab bars (fixed fold–down seat)

Media And Technology

Internet Facilities

  • Data port in room
  • High speed internet
  • RJ 11 Outlet
  • RJ 45 Outlet
  • Wireless internet in your room

Phone Facilities

  • Direct dial telephone
  • Phone with 2 handsets in room
  • Voice mail

Tv Facilities

  • Children's TV Channels
  • Dedicated Sports Channel beIN Sports
  • Music TV channels
  • Satellite TV (Bouquet TV Canal+ and Canalsat)
  • Satellite/cable colour TV
  • TV with on-screen billing info
  • 50'/127 cm screen
  • LED screen - Light-emitting diode screen

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Message alert
  • Phone light for hearing impaired
  • Room for hearing impaired guests
  • Room interior entrance only
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room
  • Sprinkler in room

Bedding Facilities

  • 36” wide route to both sides of bed (in room with one bed)

Comfort Features

  • Alarm clock
  • Blackout curtain
  • Cleaning supplement
  • Hair dryer
  • Iron
  • Ironing board and flat-iron
  • Opening windows
  • Shoe polisher
  • Slippers
  • Soundproof doors
  • Turn Down Services

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Operator wake up call
  • Welcome tray
  • Doorways provide 32” clear width
  • Desk top is 27”-34” high with space underneath that is 30” W, 27” H and 17” deep
  • At least one closet rod no higher than 48” above floor
  • Built in visual fire alarm
  • Flashing door knock sensor or door bell

Temperature Air Control

  • Air Conditioning
  • Air cooling system

Working Area

  • Adjustable desk lamp
  • Business Desk
  • Rolling seats
  • Safe large enough to accommodate a laptop

Hotel location

Mercure Riyadh Al Anoud

RCRA 3298, Building No. 3298, Al Balsam Street, Al Murabba District
12612 RIYADH
Saudi Arabia

GPS:24.66416, 46.70143

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service
  • KING KHALID INTL Additional charge
  • RUH Additional charge

Accessibility

Wheelchair accessible hotel

Pets

Pets not allowed

In hotel

Hotel informations

  • 135 rooms
  • 2 rooms for people with reduced mobility
  • 135 family rooms
  • 9 connecting rooms
  • 108 non-smoking rooms
  • 10 floors

Languages spoken at the hotel

  • Arabic
  • English

Laundry / Valet Services

  • Dry cleaning / Ironing
  • Laundry / Valet Services Additional charge

Lounge

  • Waiting area or lounge

Wi-Fi

  • High Speed internet
  • High Speed WiFi
  • WiFi at the hotel
  • WiFi in the communal areas

Air conditioning

Desk equipment available

  • Shoe shine machine
  • Plugs and converters available on desks

Safe deposit box at reception

  • Safe deposit box at reception

Luggage storage

  • Luggage storage

Concierge

  • Concierge

Currency exchange

  • Currency exchange

Catering

One Restaurant

2 Bars

Room service

  • Cold snacks
  • Hot meals

Breakfast

  • Buffet Additional charge

Snack and beverage machine

  • Snack and beverage machine Additional charge

Business

3 Meeting rooms

Business Center

  • Self service business center

Family

Services for children

  • Tourist guide for families

Well-being

La Maison Pool

  • Covered
  • On site

Mercure Fitness Center

  • On site
  • Sauna room
  • Massage Additional charge

Sports and leisure

Gym

  • On site
  • On site
  • Indoor parking
  • Private
  • 45 parking spaces
  • Parking opened 24/7
  • Max Limited Height: 3 m / 9.84 ft
  • Parking for a month
  • Parking for a week

Services & equipment

  • Valet parking

Security

  • Parking with security service
  • Sprinkler
  • Controled access parking
  • Parking equipped with lights
  • Smoke extractors in car park

PARKING 2

GPS:24.66416, 46.70143

Parking information

  • On site
  • Indoor parking
  • Private
  • 25 parking spaces
  • Parking opened 24/7
  • Max Limited Height: 3 m / 9.84 ft
  • Parking for a month
  • Parking for a week

Services & equipment

  • Valet parking

Security

  • Parking with security service
  • Sprinkler
  • Controled access parking
  • Parking equipped with lights
  • Smoke extractors in car park

LES BERNACHES

elegant, rustic dining place and atmosphere which make it poplar for individuals whom are seeking style. All day dining restaurant, open buffet for breakfast, lunch and dinner on Ala Carte, throughout the week.

Cooking style
International
Capacity
80
Accessibility
Accessible service

Other informations

Services

  • Air conditioning
  • Wheelchair access
  • Free Wireless internet (WiFi)
  • Non Smoking Area
  • Reservation recommended
  • Terrace
  • Meals by the swimming Pool
  • Takeaway Meals
  • Private lounge

Payment

  • Cash
  • Credit card

Credit cards

  • American Express
  • Mastercard
  • Diners Club
  • Maestro
  • Visa

Wine and other drinks information

  • Cocktail
  • Soft drinks
  • Digestifs

Accommodate food

  • Children menu
  • Light menu
  • Gluten-free menu
  • Halal menu
  • Salt-free menu
  • Vegetarian menu

elegant, rustic dining place and atmosphere which make it poplar for individuals whom are seeking style. All day dining restaurant, open buffet for breakfast, lunch and dinner on Ala Carte, throughout the week.

LA MAISON CAFÉ

La Maison Lounge Cafe presents breathtaking views, relaxing atmosphere, endless felling of sky and stars along with collection and culinary highlights. Admire beautiful sunset views while enjoying a dinner of international and middle eastern dishes.

Bar Type
POOL SIDE SNACK BAR
Capacity
50

Other informations

Services

  • Air conditioning
  • Free Wireless internet (WiFi)
  • Smoking Area
  • Terrace

Payment

  • Cash
  • Credit card
  • Apple Pay

Credit cards

  • American Express
  • Mastercard
  • Diners Club
  • Maestro
  • Visa

Wine and other drinks information

  • Cocktail
  • Soft drinks
  • Digestifs

Snacks facilities

  • Cold snacks
  • Hot snacks

La Maison Lounge Cafe presents breathtaking views, relaxing atmosphere, endless felling of sky and stars along with collection and culinary highlights. Admire beautiful sunset views while enjoying a dinner of international and middle eastern dishes.

Located on the rooftop floor level, children under 16 years of age must be supervised at all the time by their parents

Located on the rooftop floor, the Fitness Centre features state-of-the-art equipment and the expert services of our personal trainers.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  903 reviews

Customer review rating 5.0/5

Franklin V. M. Solo - Confirmed reviews ALL

Dear Guest, Thank you for your kind words regarding our team. We are delighted to hear that you had a positive experience with our staff. Your feedback is greatly appreciated and motivates us to maintain our high standards of service. Best regards, Mercure Riyadh Al Anoud

Customer review rating 5.0/5

Zahra A. Business - Confirmed reviews ALL

Dear Guest, Thank you for your kind words regarding your recent stay at Mercure Riyadh Al Anoud. We are delighted to hear that you found your room clean and enjoyed the relaxing atmosphere. Your recommendation means a lot to us. Best regards, Mercure Riyadh Al Anoud

Customer review rating 5.0/5

Taqi T. Business - Confirmed reviews ALL

Dear Guest, Thank you for your kind words regarding your recent stay at Mercure Riyadh Al Anoud. We are delighted to hear that you found our location convenient and our staff friendly and helpful. Your feedback is greatly appreciated, and we look forward to welcoming you back in the future. Best regards, Mercure Riyadh Al Anoud

Customer review rating 5.0/5

Zahra A. Solo - Confirmed reviews ALL

Dear Guest, Thank you for your positive feedback regarding the location and ambiance of our hotel. We are delighted to hear that you enjoyed your stay with us and found our surroundings to be peaceful. Goodbye and best regards, Mercure Riyadh Al Anoud

Customer review rating 5.0/5

Arwa J. Families - Confirmed reviews ALL

Dear Guest, Thank you for your kind words regarding our service. We are delighted to hear that you enjoyed your stay and found our team to be helpful and accommodating. Your satisfaction is our priority, and we hope to welcome you back soon. Best regards, Mercure Riyadh Al Anoud

Dear Guest, Thank you for your kind words regarding our team. We are delighted to hear that you had a positive experience with our staff. Your feedback is greatly appreciated and motivates us to maintain our high standards of service. Best regards, Mercure Riyadh Al Anoud

Customer review rating 5.0/5

Zahra A. Business - Confirmed reviews ALL

had a comfortable stay at this hotel. The room was clean, the atmosphere was relaxing, and the overall experience was great. I would definitely recommend it!

Dear Guest, Thank you for your kind words regarding your recent stay at Mercure Riyadh Al Anoud. We are delighted to hear that you found your room clean and enjoyed the relaxing atmosphere. Your recommendation means a lot to us. Best regards, Mercure Riyadh Al Anoud

Customer review rating 5.0/5

Taqi T. Business - Confirmed reviews ALL

Friendly and helpful

Dear Guest, Thank you for your kind words regarding your recent stay at Mercure Riyadh Al Anoud. We are delighted to hear that you found our location convenient and our staff friendly and helpful. Your feedback is greatly appreciated, and we look forward to welcoming you back in the future. Best regards, Mercure Riyadh Al Anoud

Customer review rating 5.0/5

Zahra A. Solo - Confirmed reviews ALL

Very good

Dear Guest, Thank you for your positive feedback regarding the location and ambiance of our hotel. We are delighted to hear that you enjoyed your stay with us and found our surroundings to be peaceful. Goodbye and best regards, Mercure Riyadh Al Anoud

Customer review rating 5.0/5

Arwa J. Families - Confirmed reviews ALL

We really enjoyed our stay, everyone was so helpful and accommodating

Dear Guest, Thank you for your kind words regarding our service. We are delighted to hear that you enjoyed your stay and found our team to be helpful and accommodating. Your satisfaction is our priority, and we hope to welcome you back soon. Best regards, Mercure Riyadh Al Anoud

Customer review rating 4.5/5

Khalid A. Couples - Confirmed reviews ALL

Very professional Saudi welcoming staff helpful and polite great attitude

Dear Guest, Thank you for your kind words regarding the cleanliness and comfort of our hotel, as well as the professionalism of our staff. It is gratifying to hear that you received a warm welcome during your stay. We look forward to welcoming you back in the future. Best regards, Mercure Riyadh Al Anoud

Customer review rating 5.0/5

Sakina A. A. Couples - Confirmed reviews ALL

Very friendly staff Receptionists are very welcoming and showing hospitality It was a nice experience as first time in this hotel

Dear Guest, Thank you for your kind words regarding your recent stay. We are delighted to hear that you found our staff welcoming and experienced a tranquil atmosphere. Your feedback is greatly appreciated, and we look forward to welcoming you back in the future. Best regards, Mercure Riyadh Al Anoud

Customer review rating 2.0/5

Nasim A. Families - Confirmed reviews ALL

Having stayed at numerous Accor Group hotels, I expected a warm, welcoming experience at Mercure Riyadh Al Anoud, but this stay unfortunately fell far short of expectations. Arrival & Check-In: Upon arriving by taxi, there was no bellboy available to assist us with our luggage, forcing us to unload and carry everything ourselves while trying not to hold up the driver. At check-in, the reception staff lacked basic hospitality—there was no welcoming smile, and despite requesting a higher floor or an room upgrade, no effort was made to assist or accommodate us. Rooms: To be fair, the rooms themselves were clean and comfortable, and we had no complaints regarding the physical accommodations. Breakfast & Service: Breakfast was a major disappointment. The staff seemed completely disinterested, unresponsive, and unprofessional. The overall atmosphere was so unwelcoming that after the first morning, my family and I skipped breakfast for the remainder of our stay—despite having pre-paid for it. Notably, no member of the management team ever noticed or reached out to inquire why a registered family stopped coming down for breakfast. Maintenance Issues: Every single day, my room key card deactivated, requiring daily trips to the front desk to re-key it—despite storing the cards separately from my phone and electronics. Overall: While the room quality is good, hospitality and guest care are severely lacking. I would not choose to stay at this property again on future visits to Riyadh.

Dear Guest, Thank you for taking the time to share your feedback regarding your recent stay at Mercure Riyadh Al Anoud. We sincerely apologize that your experience did not meet the standards typically associated with our brand, particularly in relation to service and hospitality. We regret that you did not receive the assistance you expected upon arrival and that our reception staff did not provide the level of welcome that we strive for. Your comments regarding the breakfast service are concerning, and it is disappointing to learn that the atmosphere did not encourage your family to enjoy this meal during your stay. Additionally, the repeated issues with your room key card are certainly not reflective of our operational standards. We appreciate your acknowledgment of the cleanliness and comfort of our rooms, and we will ensure that your feedback is shared with our team. It is through comments like yours that we can identify areas for improvement. Thank you once again for your insights, and we hope to have the opportunity to serve you better in the future. Best regards, Mercure Riyadh Al Anoud

Customer review rating 4.5/5

Faiez A. Solo - Confirmed reviews ALL

Good size hotel, well equipped room at an excellent cost.

Dear Guest, Thank you for your kind words regarding your recent stay. We are delighted to hear that you found our location convenient and enjoyed the comfort and cleanliness of your room. We appreciate your feedback and hope to welcome you back in the future. Best regards, Mercure Riyadh Al Anoud

Customer review rating 5.0/5

Mohammed S. Business - Confirmed reviews ALL

Rooms are really neat and clean. Thanks to the house keeping staff. Rooms are specious and very well maintained.

Dear Guest, Thank you for your kind words regarding our reception staff and housekeeping team. We are delighted to hear that you found your room to be clean, spacious, and well-maintained. Your feedback is greatly appreciated as it motivates our team to continue providing excellent service. Goodbye and best regards, Mercure Riyadh Al Anoud

Customer review rating 5.0/5

Omar M. Business - Confirmed reviews ALL

The hotel was well situated , calm , clean and comfortable. The staff is amazing , Mohammad at the front desk was of the most helpful and supportive.

Dear Guest, Thank you for your kind words regarding your recent stay at Mercure Riyadh Al Anoud. We are delighted to hear that you appreciated our location, cleanliness, and the helpfulness of our staff, especially Mohammad. Your feedback is invaluable to us. Best regards, Mercure Riyadh Al Anoud

Customer review rating 5.0/5

Meerah A. K. Business - Confirmed reviews ALL

I mainly stay at this hotel because of my work. It’s a comfortable place to stay and feels like a second home. All the staff are helpful and welcoming. The location is also very convenient, as it’s close to the metro and a supermarket. Everything I need is within easy reach. I would also like to thank the reception staff, especially Abdullah, Nasser, and Mohammed, for always being helpful and making my stay comfortable.

Dear Guest, Thank you for your kind words regarding your recent stay at our hotel. We are delighted to hear that you find our establishment comfortable and that it feels like a second home to you. It is also wonderful to know that our staff, particularly Abdullah, Nasser, and Mohammed, contributed positively to your experience with their helpfulness and welcoming demeanor. We take pride in our convenient location and are glad it meets your needs as a business traveler. Your feedback is truly appreciated, and we look forward to welcoming you back on your next visit. Best regards, Mercure Riyadh A. Anoud

Customer review rating 4.5/5

Jaffer P. Business - Confirmed reviews ALL

Very satisfying and comfortable

Dear Guest, Thank you for your kind words regarding your recent stay. We are delighted to know that you found your experience satisfying and comfortable. Your feedback is greatly appreciated, and we look forward to welcoming you back in the future. Best regards, Mercure Riyadh Al Anoud

Customer review rating 4.5/5

Maritess E. Families - Confirmed reviews ALL

our family enjoyed a lot. and my son was very happy for spending his 7th birthday on Mercure. He loves the seimming pool a lot

Dear Guest, Thank you for your kind words regarding our staff and the overall experience at Mercure Riyadh Al Anoud. We are delighted to hear that your family enjoyed the birthday celebration and that your son had a wonderful time at the swimming pool. Best regards, Mercure Riyadh Al Anoud

Customer review rating 2.0/5

Mohamed S. Business - Confirmed reviews ALL

Not good first the Wi-Fi sometimes work and sometimes not !!!! And the big problem was that sound of digging from 8 AM UNTIL midday 5 PM !!! Me and all of my crew can’t sleep good.

Dear Guest, Thank you for your feedback. I apologize for the inconvenience you experienced with the Wi-Fi connectivity and the noise disturbance during your stay. We appreciate your comments, as they help us enhance our services for future guests. Best regards, Mercure Riyadh Al Anoud

Customer review rating 0.5/5

Large Y. Solo - Confirmed reviews ALL

When the whole hotel is shaking and noise getting into your bedroom from 8am during the weekend without any communication nor notification from the hotel creating massive headaches for the rest of the day. Prior was fine, food, personal and room

Dear Guest, Thank you for sharing your concerns regarding your recent stay. We sincerely apologize for the disturbance caused by the noise you experienced during your visit, and we understand how this may have affected your comfort. We would like to clarify that the noise was coming from outside the hotel premises and was beyond the control and management of the hotel. Nevertheless, we truly regret the inconvenience this caused and appreciate your understanding in this matter. Your feedback regarding communication is highly valuable to us, and we will take it into consideration as we continue to improve our services and guest experience. We are also pleased to hear that you were satisfied with our food, staff, and accommodations during your stay. Thank you again for your understanding and for sharing your feedback. We hope to have the opportunity to welcome you again and provide you with a more comfortable and seamless experience. Best regards, Mercure Riyadh Al Anoud

Customer review rating 4.5/5

Anas H. Business - Confirmed reviews ALL

It was really enjoyable. Wifi i feel is not stable. But other than that a long with the construction around the Hotel it was awesome stay.

Dear Guest, Thank you for your kind words regarding your recent stay with us. We are delighted to hear that you enjoyed various aspects of your experience. Your feedback about the Wi-Fi and construction is duly noted, and we appreciate your understanding. Best regards, Mercure Riyadh Al Anoud

Customer review rating 4.5/5

Reem A. Business - Confirmed reviews ALL

Every things is nice and it’s quite hotel , but the mattress was little bit hard

Dear Guest, Thank you for your positive feedback regarding your stay. We are pleased to hear that you found our hotel to be quiet and nice. We appreciate your comments about the mattress and will take them into consideration as we continuously strive to enhance guest comfort. Best regards, Mercure Riyadh Al Anoud

Customer review rating 2.5/5

Stefania B. Business - Confirmed reviews ALL

I have been to this hotel a few times and every time I find things to be imrpved: the roo m very small, teh shpwer inside teh bathtub, the make upo of teh room late in teh afternoon, teh reception with gentlemen who do not speak English, restauarnt with poor food

Dear guest, Thank you for sharing your feedback regarding your recent experiences at our hotel. We acknowledge your concerns about room size, the shower layout, and the timing of housekeeping services. Additionally, we appreciate your comments about the reception staff and the restaurant offerings. Your insights are invaluable as we continuously strive to enhance our services and facilities for our guests. Best regards, Mercure Riyadh Al Anoud

Customer review rating 4.5/5

Muhammed E. Business - Confirmed reviews ALL

The frontdesk employee was very polite and the check in was fast. The room was great and clean. The location and the free carpark is a bonus

Dear Guest, Thank you for your positive feedback. We are pleased to hear that you found our front desk team courteous and your check-in experience efficient. It is wonderful that you enjoyed the cleanliness of your room and appreciated our convenient location and complimentary parking. Best regards, Mercure Riyadh Al Anoud

Other web-users rate our hotel

  • 387 reviews 9.5/10 Location
  • 420 reviews 8.5/10 Room
  • 879 reviews 9.1/10 Service
  • 23 reviews 6.7/10 WiFi
  • 315 reviews 9.3/10 Cleanliness
  • 288 reviews 8.1/10 Breakfast
  • 221 reviews 9.6/10 Vibe
  • 132 reviews 8.5/10 Amenities

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