Novotel Hamburg Central Station

Name: Novotel Hamburg Central Station | ALL - ALL
Address: Steinstrasse 1, HAMBURG, 20095, DE
Telephone: +49407412301
Rating: 4.5

Customer review rating (ALL Rating) 4.5/5 2,350 reviews

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Steinstrasse 1, 20095 HAMBURG, Germany

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Novotel Hamburg Central Station

Hotel that makes every moment matter

The Novotel Hamburg Central Station is located at the heart of Hamburg. Enjoy elegant comfort in our modern, air-conditioned rooms, including WIFI, and start your morning with hot and cold dishes from the breakfast buffet. Business travelers can use the meeting facilities for meetings and events. The fitness area is open 24 hours a day. Discover exceptionally delicious dishes in the hotel's restaurant - a symbiosis of Nordic and international cuisine.

The location of the hotel in Hamburg near the main train station makes your arrival and departure a smoother experience. The famous Mönckebergstraße shopping street and pedestrian zone is right on your doorstep and the perfect place to take a stroll after work. The Speicherstadt World Heritage Site is just 10 minutes away. The Kontorhausviertel is directly next to the hotel. Stroll through the city with the most bridges in Europe. Explore Hamburg's HafenCity and marvel at the Elbphilharmonie.

The Hanseatic city has many points of interest - from the famous Reeperbahn and the Schanzenviertel to the Elbe beach and the Landungsbrücken, to name but a few. Perfect starting point for exploring: Our hotel in downtown Hamburg.

Moin and welcome to Novotel Hamburg Central Station. The Hanseatic city on the Elbe invites you to dock. Enjoy your Hamburg experience in comfortable rooms directly in the city center, including the hotel restaurant and bar.

Mr. Daniele RUIU, Hotel Management

Hotel extras

The MYSA Eatery Lounge serves Nordic cuisine
Up to 2 children of 16 and under can stay with their parents for free.
5 meeting rooms with state-of-the-art technology and relaxation area
Public parking garage - access on level -3
Fitness area - open 24 hours a day, 7 days a week

Our accommodation(s)

Room

Standard room with 1 double size bed

2 pers. max
20 m² / 215 sq ft

Bedding 1 x Double bed(s)

See availabilities

Room

Superior room with 1 double size bed and sofa bed

3 pers. max
22 m² / 236 sq ft

Bedding 1 x Double bed(s) and 1 x Single sofa bed(s)

See availabilities

Room

Executive room mit 1 double size bed

2 pers. max
21 m² / 226 sq ft

Bedding 1 x Double bed(s)

See availabilities

Room

Standard room with 2 single size beds

2 pers. max
20 m² / 215 sq ft

Bedding 2 x Twin bed(s)

See availabilities

Room

Family room with 1 double size bed and sofa bed for two people

4 pers. max
28 m² / 301 sq ft

Bedding 1 x Double sofa bed(s) and 1 x Double bed(s)

See availabilities

Room

Wheelchair accessible room with a double bed

2 pers. max
25 m² / 269 sq ft

Bedding 1 x Double bed(s)
Views: Courtyard View
Accessible room

See availabilities

Room

Wheelchair accessible room with a double bed

2 pers. max
25 m² / 269 sq ft

Bedding 1 x Double bed(s)
Views: Courtyard View
Accessible room

See availabilities

Hotel location

Novotel Hamburg Central Station

Steinstrasse 1
20095 HAMBURG
Germany

GPS:53.5499, 10.0056

+49 40 7412301

Railway station
Highway exit
Ferries
Helipad/aerodrome

MAIN STATION

Railway station

Access: 800 m / 0.5 mi 5 min walk / 3 min drive

BAAKENHOEFT

Ferries

Access: 3.4 km / 2.11 mi 27 min walk / 10 min drive

A24 HORN

Highway exit

Access: 5 km / 3.11 mi 10 min drive

HAMBURG AIRPORT

Helipad/aerodrome

Access: 10 km / 6.21 mi 25 min drive

A1 HH-CENTER

Highway exit

MARKTHALLE

Entertainment centre

Access: 160 m / 0.1 mi 3 min walk

UNESCO SITE KONTORHAUSVIERTEL

Art and Culture

Access: 200 m / 0.12 mi 2 min walk

DEICHTORHALLEN MUSEUM

Museums

Access: 400 m / 0.25 mi 6 min walk

MUSEUM OF ARTS AND CRAFTS

Museums

Access: 400 m / 0.25 mi 6 min walk / 3 min drive

CHOCOVERSUM - CHOCOLATE MUSEUM

Museums

Access: 450 m / 0.28 mi 6 min walk / 1 min drive

HAMBURG KUNSTHALLE MUSEUM

Museums

Access: 600 m / 0.37 mi 10 min walk / 4 min drive

OHNSORG THEATER

Art and Culture

Access: 800 m / 0.5 mi 10 min walk / 5 min drive

SPEICHERSTADT UNESCO SITE

Art and Culture

Access: 1 km / 0.62 mi 15 min walk / 5 min drive

MINIATURE WONDERLAND

Tourist attraction

Access: 1.5 km / 0.93 mi 7 min drive

ELBPHILHARMONIE ORCHESTRA

Opera/symphony/concert hall

Access: 2 km / 1.24 mi 8 min drive

ST. MICHAEL'S CHURCH (MICHEL)

Historic monument

Access: 2.2 km / 1.37 mi 12 min drive

HAMBURG HISTORY MUSEUM

Museums

Access: 2.4 km / 1.49 mi 35 min walk / 10 min drive

REEPERBAHN

Entertainment/theatre district

Access: 2.6 km / 1.61 mi 6 min drive

FISH MARKET

Tourist attraction

Access: 6 km / 3.73 mi 15 min drive

HAGENBECK ZOO

Zoo

Access: 9.4 km / 5.84 mi 26 min drive

BARCLAYS ARENA

Entertainment centre

Access: 10 km / 6.21 mi 30 min drive

ALSTER

Lake

Access: 750 m / 0.47 mi 12 min walk / 5 min drive

PLANTEN UN BLOMEN

Park

Access: 1.6 km / 0.99 mi 25 min walk / 10 min drive

ELBE

River

Access: 2 km / 1.24 mi 7 min drive

STADTPARK

Park

Access: 5.5 km / 3.42 mi 20 min drive

MÖNCKEBERGSTRASSE SHOPPING

Shopping district

Access: 200 m / 0.12 mi 2 min walk

ST. GEORGE DISTRICT

Restaurant and cafe district

Access: 600 m / 0.37 mi 10 min walk

EUROPAPASSAGE

Shopping centre/mall

Access: 700 m / 0.43 mi 10 min walk

Hotel services

Check-in from 03:00 PM - Check out up to 12:00 PM

On site

Car park
Pets welcome
Restaurant
Wheelchair accessible
Fitness center
Wi-Fi
Air conditioning
Breakfast
Bar
Meeting rooms
100% Non Smoking Property
Room service

MYSA

MYSA is the Swedish synonym for well being or to feel at home.

Meetings & Events

Number of Meeting Room: 6
Surface of the largest room: 100 m² / 1076.39 sq ft
Maximum seats capacity: 55
Maximum capacity for banquets: 40

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Our guest reviews

100% genuine reviews from our guests

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ALL Rating 4.5/5 2,350 reviews

Chandan G. Business - 6/13/2026 Confirmed reviews ALL

Dear Chandan, We appreciate you sharing your comments with us. We’re glad you valued booking through the Accor ALL App as a Gold member. We regret the reception didn’t promptly handle your requests and will improve our communication. Our central location remains ideal for business and culture in Hamburg. We look forward to having the opportunity to welcome you back in the future. Best wishes, David Rabe Front Office Supervisor

Danielle D. Families - 6/11/2026 Confirmed reviews ALL

Dear Danielle, Thank you for writing a review of your recent visit and for recommending our hotel. We’re glad our prime location near Hamburg’s main transport hubs and the peaceful atmosphere made your stay comfortable and convenient. We hope to welcome you back. Best wishes, David Rabe Front Office Supervisor

Bjarne M. Friends - 6/9/2026 Confirmed reviews ALL

Dear Bjarne, Please accept our sincere thanks for this kind feedback. We are thrilled you enjoyed your stay at Novotel Hamburg Central Station. Your praise for our attentive service and well-appointed rooms means a lot to us. Our team works hard to maintain high standards, and we are glad this contributed to your comfort during your friends’ getaway. That said, we regret any inconvenience caused by connectivity challenges during your visit. Your feedback helps us identify areas for improvement. Nonetheless, we are delighted our central location made exploring Hamburg convenient for your group. A special thank you for highlighting our reception and bar teams, we will share your kind words with them directly. We look forward to welcoming you back in the future. Kind regards, David Rabe Front Office Supervisor

Jesper J. Business - 6/4/2026 Confirmed reviews ALL

I have stayed at the hotel several times during business trips, and it is always a pleasure to come back. I highly appreciate the welcoming staff, the clean and well-maintained rooms, the facilities available to guests, and not least the excellent breakfast. I am usually allocated a room with an extra bed, and it would be helpful if part of that space could instead be used for a small table and chair, making it easier to work on a laptop.

Dear Jesper, It was a pleasure to receive your kind feedback. Thank you for highlighting our team’s hospitality, clean rooms, and great breakfast. We appreciate your suggestion about workspace and will consider ways to improve room layouts. We’re glad our central location remains convenient for your stays. We look forward to welcoming you back in the future. Kind regards, David Rabe Front Office Supervisor

Ibrahim H. E. Families - 5/29/2026 Confirmed reviews ALL

Upon receiving the room, we noticed that certain tasks had not yet been completed. When I lifted the toilet seat, I found a toilet brush inside. The waste bin was sitting in the middle of the bathroom, not properly placed. The coffee capsules were missing, and there was no water provided. I spotted a staff member and pointed this out; they came over immediately and rectified the issues, but it certainly didn't make for a pleasant welcome. There was a terrible odor inside the room. It felt both stuffy, and that foul smell persisted throughout our entire stay. The hotel did not leave a positive impression on us. I am sorry to say this.

Dear Ibrahim, Your feedback matters to us, and we’re committed to using it to make meaningful improvements. We appreciate your recognition of our team’s immediate action to resolve the issues you encountered upon arrival. However, we sincerely apologize that your stay fell short of expectations. The concerns you raised about room preparation and initial amenities availability have been noted, and we regret the oversight in ensuring complete readiness before your arrival. Our housekeeping protocols are being reinforced to prevent such occurrences. Regarding the room’s atmosphere, we are implementing enhanced cleaning measures to maintain optimal freshness. While coffee capsules are part of our standard welcome offering, we acknowledge they should have been present and will review our inspection processes. We hope to be able to welcome you back on a return visit for an improved experience. Best regards, David Rabe Front Office Supervisor

Web-users rating

Other web-users rate our hotel

1,849 reviews 9.6/10 Location
1,888 reviews 7.7/10 Room
1,439 reviews 8.3/10 Service
25 reviews 7.2/10 WiFi
1,074 reviews 8.1/10 Breakfast
713 reviews 8.2/10 Cleanliness
650 reviews 9.6/10 Vibe
317 reviews 3.5/10 Value

242 reviews 9.5/10 Location
283 reviews 7.7/10 Room
249 reviews 7.9/10 Service
196 reviews 8/10 Breakfast
119 reviews 8.6/10 Cleanliness
85 reviews 9.5/10 Vibe
43 reviews 3.5/10 Value

200 reviews 9.6/10 Location
258 reviews 8.2/10 Room
193 reviews 8.7/10 Service
124 reviews 8.2/10 Breakfast
95 reviews 8.1/10 Cleanliness
90 reviews 9.4/10 Vibe
46 reviews 3.4/10 Value
35 reviews 8.1/10 Amenities

93 reviews 9.8/10 Location
136 reviews 7.5/10 Room
112 reviews 8.7/10 Service
61 reviews 8.5/10 Breakfast
49 reviews 9.5/10 Vibe
44 reviews 8.3/10 Cleanliness
29 reviews 8.1/10 Amenities

97 reviews 9.7/10 Location
95 reviews 7.9/10 Room
96 reviews 8.1/10 Service
39 reviews 8.1/10 Breakfast
36 reviews 9.4/10 Vibe
36 reviews 8.3/10 Cleanliness

Frequently asked questions

Where is the hotel located and how can I get there?

What types of rooms are available?

The Novotel Hamburg Central Station offers a variety of modern accommodations including:

Standard room with 1 double size bed or 2 single size beds
Superior room with 1 double size bed and sofa bed
Executive room mit 1 double size bed
Family room with 1 double size bed and sofa bed for two people
Wheelchair accessible room with a double bed

Our family rooms and superior rooms are ideal for those traveling with children.

What services and amenities are available?

At Novotel Hamburg Central Station, we offer a range of facilities to enhance your stay:

Free Wi-Fi and high-speed options for an additional fee
Public parking garage for an additional fee
Daily breakfast buffet for an additional fee
Air conditioning and 55-inch TVs in all rooms
Wheelchair accessibility and accessible rooms
24/7 Fitness center
MYSA restaurant and MYSA Bar and Lounge
Meeting rooms and business services
Pets welcome for an additional fee

What dining options are available?

What are the check-in and check-out times?

At Novotel Hamburg Central Station, check-in is from 03:00 PM and check-out is until 12:00 PM. For more flexibility, many hotels offer the late check-out option, allowing you to enjoy your stay longer. Indeed, members of the ALL Accor loyalty program benefit from preferential conditions and late check-out. If you are not a member, you can also request a late check-out when booking online, upon arrival or directly at the front desk the day before or the day of departure. A late departure can sometimes be offered until 1-2 PM.

Are there any special offers or discounts available?

Yes, Novotel Hamburg Central Station regularly offers special deals and discounts, mainly accessible through our ALL Accor loyalty program. By becoming a free member, you benefit from preferential rates year-round, often 5% to 10% off. You can also take advantage of exclusive offers sometimes up to 30% or 40% off stays for certain periods. To maximize your savings, check the Deals section on all.accor.com, sign up for newsletters to receive the best offers by email, be flexible with your dates and book directly via the website or the ALL Accor app, to enjoy the best guaranteed rates and earn loyalty points.