Novotel Hamburg Central Station

Customer review rating (ALL Rating) 4.5/5 2,276 reviews

Novotel Hamburg Central Station - Image 1
Novotel Hamburg Central Station - Image 2
Novotel Hamburg Central Station - Image 3
Novotel Hamburg Central Station - Image 4
Steinstrasse 1, 20095 HAMBURG, Germany

Description

Hotel extras

  • The MYSA Eatery Lounge serves Nordic cuisine

  • Up to 2 children of 16 and under can stay with their parents for free.

  • 5 meeting rooms with state-of-the-art technology and relaxation area

  • Public parking garage - access on level -3

  • Fitness area - open 24 hours a day, 7 days a week

Our accommodation(s)

Hotel location

Novotel Hamburg Central Station

Steinstrasse 1
20095 HAMBURG
Germany

GPS:53.5499, 10.0056

Telephone

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

MYSA

MYSA is the Swedish synonym for well being or to feel at home.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  2,276 reviews

Customer review rating 4.5/5

Nenad V. Friends - Confirmed reviews ALL

Excellent hotel, rooms are clean, furniture is new. Rooms are equipped with ironing board and iron, safe, stable internet and large TV. It would be good if they enabled YouTube and Chromecast on TVs, which are on the remote and in the menu but the TV is not connected to the internet or there is some other problem that prevents them from working. Also, I think the price of breakfast at 30€ is too high because you can have breakfast near the hotel for significantly less money.

Dear Nenad, We appreciate your candid feedback; thank you. We’re delighted you enjoyed your stay at Novotel Hamburg Central Station. Our team takes pride in maintaining modern rooms with quality furnishings and practical amenities like irons and safes. The reliable WiFi and entertainment systems aim to enhance every guest’s comfort. That said, we regret the streaming features weren’t operational during your visit. Our smart TV setup is still being optimized, and we’re reviewing this with our tech partners. Regarding breakfast, our buffet offers premium selections from local suppliers which impacts pricing, though we understand your perspective. Finally, we trust our central location near Hamburg’s main station helped you explore the city efficiently during your friends’ trip. The pedestrian shopping zones and cultural landmarks make our neighborhood truly special. We hope to welcome you back on a future occasion for an improved experience Best wishes, Imke, Executive Assistant Manager

Customer review rating 1.5/5

Wiktor G. Couples - Confirmed reviews ALL

The cleaning lady entered the room twice, while I was inside (once at 6 pm and once at 9 am). The room was not cleaned even though the cleaning notice was there

Dear Wiktor, Thank you for sharing your opinion with us. We sincerely apologize that your stay did not meet your expectations. Your comments regarding our cleanliness standards and value proposition are deeply concerning, and we take these matters seriously. Thank you for taking the time to answer the call from our Housekeeping Manager as follow up to this review. Our team is committed to ensuring every guest experiences the high standards we uphold, and we regret we fell short during your visit. Please know your feedback has been shared with relevant departments for immediate review. We hope to be able to welcome you back on a return visit for an improved experience. Best regards, Imke, Executive Assistant Manager

Customer review rating 0.5/5

Panja S. Families - Confirmed reviews ALL

The room and location of Novotel Hamburg are really great, but honestly the breakfast experience alone ruined our entire vacation mood.. One staff member, Nikola, at the breakfast restaurant was rude to us every single day of our stay. No smile, no greeting, nothing. Every time we needed something it felt like we were bothering him. We felt like we were begging to eat there rather than being welcomed as paying guests. One morning we arrived at breakfast as a group of 4, but only 2 of us came down first while the other 2 were still on their way from the room. Since there was no free 4-person table at the time, we pushed two small tables together ourselves to accommodate our group. When a proper 4-person table became free shortly after, we moved to it so we could also charge our phones — leaving our original two tables completely clean and untouched, exactly as we found them. No mess, no disruption. Instead of walking over to speak to us properly, Nikola stood in the middle of the restaurant and called out in a flat, cold tone that we were not allowed to move. He kept insisting there were more families coming, as if we had done something wrong by simply moving to a more suitable table. He never once walked over to explain himself calmly or politely. It was humiliating in front of other guests, and we genuinely could not understand what the problem was. On our last morning, our used plates sat on the table untouched while he walked right past us — through the narrow gap between tables — and turned his back to us to clear the table right next to ours instead. He could not have made it more obvious that we were being ignored. We were rushing to check out and had no time to say anything, but it left a bitter final impression. Breakfast is supposed to be one of the highlights of a hotel stay. For us, it was something we dreaded every single morning. What we are paying extra for? What makes this even more disappointing is that this was our first time back at Novotel in many years. The last time we stayed at a Novotel was around 10 years ago in France, and we experienced the exact similar thing — poor service. We gave the brand another chance hoping things had changed. Clearly they have not. This has only confirmed that poor service seems to be a pattern with Novotel, and we will not be returning.

Customer review rating 4.5/5

Ali A. Business - Confirmed reviews ALL

Calm clean and professional staff

Customer review rating 3.0/5

Trevor J. Business - Confirmed reviews ALL

Very busy at check-in, staff under pressure. Were happier on check-out as very few people around.

Dear Trevor, Thank you for taking the time to share your thoughts with us. It is encouraging to hear that your check-out experience was more pleasant, allowing for a smoother departure. We sincerely regret that certain aspects of your stay did not meet your expectations. Our team strives to maintain a welcoming environment throughout all areas of the hotel, and we take note of your observations regarding room ambiance. Please know our front desk is always available to assist with room preferences where possible during check-in. We all hope to welcome you back in the future! Best wishes, Imke, Executive Assistant Manager

Other web-users rate our hotel

  • 1,841 reviews 9.6/10 Location
  • 1,897 reviews 7.7/10 Room
  • 1,451 reviews 8.2/10 Service
  • 23 reviews 7/10 WiFi
  • 1,068 reviews 8.2/10 Breakfast
  • 709 reviews 8.2/10 Cleanliness
  • 666 reviews 9.6/10 Vibe
  • 317 reviews 3.3/10 Value

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