Novotel Hamburg Central Station

Customer review rating (ALL Rating) 4.5/5 2,310 reviews

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Novotel Hamburg Central Station - Image 1
Novotel Hamburg Central Station - Image 2
Novotel Hamburg Central Station - Image 3
Novotel Hamburg Central Station - Image 4
Steinstrasse 1, 20095 HAMBURG, Germany

Description

Hotel extras

  • The MYSA Eatery Lounge serves Nordic cuisine

  • Up to 2 children of 16 and under can stay with their parents for free.

  • 5 meeting rooms with state-of-the-art technology and relaxation area

  • Public parking garage - access on level -3

  • Fitness area - open 24 hours a day, 7 days a week

Our accommodation(s)

Hotel location

Novotel Hamburg Central Station

Steinstrasse 1
20095 HAMBURG
Germany

GPS:53.5499, 10.0056

Telephone

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

MYSA

MYSA is the Swedish synonym for well being or to feel at home.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  2,310 reviews

Customer review rating 4.5/5

Hussein I. Business - Confirmed reviews ALL

I loved the location , clearness, and warm hospitality

Dear Hussein, Thank you for choosing our hotel. We are delighted you chose Novotel Hamburg Central Station for your business trip. It’s wonderful to hear your appreciation for our team’s attentive service, especially Mohamed Ali Hussein, who made your stay memorable. Our prime location near Hamburg Central Station and the care we take in maintaining our spaces are key parts of creating a seamless experience for guests like you. It would be a pleasure to welcome you back in the future. Kind regards, Imke, Executive Assistant Manager

Customer review rating 5.0/5

Steven B. Friends - Confirmed reviews ALL

This is a new Novotel in the heart of Hamburg. Staff is very attentive and supportive. We got a spacious room - perfect fit for our 3 night stay.

Dear Steven, Thank you for positively reviewing your visit. We’re thrilled you chose our new Hamburg Central Station property for your getaway with friends. Our team takes pride in delivering attentive service, and we’re glad your room offered ample space to relax during your three nights. The central location near Hauptbahnhof makes exploring Hamburg’s bridges and HafenCity effortless, while our Accor ALL app aims to simplify every step from booking to check-out. The entire team looks forward to welcoming you back for a future visit. Kind regards, Imke, Executive Assistant Manager

Customer review rating 1.5/5

Yuanita T. S. Families - Confirmed reviews ALL

The room is good. But in my very honest opinion the service SUCKS!! The staff just cannot give any information about the parking place and they do not have any information at all. How can this be??? A hotel and do not have any information about the parking place? If you drive and wanna stay in that hotel pls check first before you stay there. And I hope the hotel could really provide such information about the parking as when we arrive as customers we already very tired. The last thing we wanna hear is "we don't know". On top of that we request a connecting room, when we checked in the guy said the 2 rooms are connecting but when we went to the room, the rooms are side by side but it was not connecting. Overall I will rate 2/10 for this hotel

Dear Yuanita T., Thank you for taking the time to share details of your recent visit to our hotel. We are pleased to know you found your room comfortable and well-appointed during your stay. Our modern accommodations, including amenities like the new Nespresso machines, are designed to provide a relaxing environment for our guests. However, we sincerely apologize that your experience fell short in some areas. Our team is committed to providing clear information, and we regret any confusion regarding parking details. The on-site parking facility at level -3 is available for €36 per day, and we will reinforce this information with our staff as well as with our night auditor company to prevent future oversights. We also apologize for the misunderstanding with your room configuration and have addressed this internally to ensure accurate communication. Your feedback on service standards is invaluable, We deeply regret that your request for connecting room could only be accomodated after 2 nights. Water will not be replace everyday, but every 2 days. As you switched rooms, there should have been new bottles available. Please never hesitate to reach out to our staff if something feels amiss. We appreciate your recognition of our room quality and remain dedicated to improving every aspect of your stay. We hope you will come and stay with us again. Best wishes, Imke, Executive Assistant Manager

Customer review rating 5.0/5

Shamoail M. Families - Confirmed reviews ALL

It was really nice stay in Hamburg with right next to central station and shopping street

Dear M., Thank you for this high rating. We are thrilled to hear you enjoyed your family stay at Novotel Hamburg Central Station. Our prime location near the main station and shopping areas makes exploring Hamburg effortless, and we’re glad it added convenience to your trip. Your Silver status with ALL Accor allowed us to tailor your experience, and we appreciate your trust in booking directly through our app for a seamless process. The whole team hope we have the pleasure of seeing you again on another occasion. Kind regards, Imke, Executive Assistant Manager

Customer review rating 4.5/5

Siew C. N. Solo - Confirmed reviews ALL

I wish to commend the hotel for having relatively well-rtrained staffs as most of them were friendly and professional. I had stayed in a few hotels in germany in the past week and i can say that the service was one of the best even when compared to similar priced hotels like mgallery. The tart offered to me as my welcome dessert in room was covered with glass cover which i truly appreciate, and it is a small gesture that many european hotels do not do. This is more for hygienic purpose. The room consists of a variety of tables, chairs, ottoman all thoughtfully placed which add on to the good experience. Two things that i would feedback for improvement will be to ensure the bathroom in room smells good, it was slightly stinky when i entered the bathroom. Second will be to provide a kettle for boiling water and basic amenities such as toothbrush, in room slippers in room. Sometimes guests just dislike having to ask and to wait for things, it would have been best if these basic were provided without needing to ask for them. One more thing will be as there is no lounge for members, it would be nice to offer additional complimentary drinks and snacks at the bar or provided in the minibar in room just like other mgallery and novotel do.

Dear Siew C., Many thanks for your valuable feedback. We appreciate your kind words about our team’s service and the hygienic presentation of your welcome treat. We’re glad the thoughtful room layout added to your comfort. We hope you will give us another opportunity to deliver an improved experience on your next stay. Kind regards, David Rabe Front Office Supervisor

Other web-users rate our hotel

  • 1,846 reviews 9.6/10 Location
  • 1,902 reviews 7.7/10 Room
  • 1,440 reviews 8.2/10 Service
  • 24 reviews 7.4/10 WiFi
  • 1,069 reviews 8.2/10 Breakfast
  • 715 reviews 8.1/10 Cleanliness
  • 661 reviews 9.6/10 Vibe
  • 313 reviews 3.3/10 Value

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