Novotel Hamburg Central Station

Customer review rating (ALL Rating) 4.6/5 2,839 reviews

Best price
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Novotel Hamburg Central Station - Image 1
Novotel Hamburg Central Station - Image 2
Novotel Hamburg Central Station - Image 3
Novotel Hamburg Central Station - Image 4
Steinstrasse 1, 20095 HAMBURG, Germany

Description

Hotel extras

  • The MYSA Eatery Lounge serves Nordic cuisine

  • Up to 2 children of 16 and under can stay with their parents for free.

  • 5 meeting rooms with state-of-the-art technology and relaxation area

  • Paid public underground parking, access on level -3

  • Fitness area - open 24 hours a day, 7 days a week

Our accommodation(s)

Book this hotel
Room 1
See availabilities

Room

Superior room with 1 double size bed and sofa bed

Photo out of - Superior room with 1 double size bed and sofa bed

Enjoy restful nights in this room in our comfortable double bed (160x200) as well as a 55" TV, a sofa bed (80x200) for your child and a Nespresso machine. The bathroom offers a hairdryer and Rituals care products.

Max. number of persons
3
Area
From 22 m² / 236 sq ft

Bedding

Double bed(s) x1

Single sofa bed(s) x1

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Mini-refrigerator
  • Nespresso machine
  • Free in Room Mineral Water

Bathroom

Bathroom Facilities

  • Bathroom doors 32 inches wide
  • Bathroom products
  • Fixed showerhead
  • Flexible showerhead
  • Hair dryer in bathroom
  • Make-up/magnifying mirror
  • Mirror
  • Towel rack

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • High speed internet
  • Wireless internet in your room

Phone Facilities

  • Direct dial telephone

Tv Facilities

  • Children's TV Channels
  • Music TV channels
  • Satellite/cable colour TV
  • 55'/140 cm screen

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Message alert
  • Room for hearing impaired guests
  • Room interior entrance only
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room
  • Visual alarm for hearing impaired

Comfort Features

  • Alarm clock
  • Blackout curtain
  • Blackout Facilities
  • Double Glazing
  • Hair dryer
  • Ironing board and flat-iron
  • Opening windows
  • Shoe polisher

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Operator wake up call
  • Breakfast in bedAdditional charge

Temperature Air Control

  • Air Conditioning
  • 3 pers. max
  • 22 m² / 236 sq ft
  • Bedding 1 x Double bed(s) and 1 x Single sofa bed(s)
See availabilities

Feeling good is a top priority with the LiveNDream queen size bed (160x200 cm). Enjoy a 55" TV, refrigerator, desk, seating area and Nespresso machine. The bathroom has a shower, hairdryer, Rituals products, with bathrobe and slippers included.

Max. number of persons
2
Area
From 21 m² / 226 sq ft

Bedding

Double bed(s) x1

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Mini-refrigerator
  • Nespresso machine
  • Free in Room Mineral Water
  • Mini BarAdditional charge

Bathroom

Bathroom Facilities

  • Bathroom doors 32 inches wide
  • Bathroom products
  • Fixed showerhead
  • Flexible showerhead
  • Hair dryer in bathroom
  • Make-up/magnifying mirror
  • Mirror
  • Towel rack

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • High speed internet
  • Wireless internet in your room

Phone Facilities

  • Direct dial telephone

Tv Facilities

  • Children's TV Channels
  • Music TV channels
  • Satellite/cable colour TV
  • 55'/140 cm screen

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Message alert
  • Room for hearing impaired guests
  • Room interior entrance only
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room
  • Visual alarm for hearing impaired

Comfort Features

  • Alarm clock
  • Blackout curtain
  • Blackout Facilities
  • Double Glazing
  • Hair dryer
  • Ironing board and flat-iron
  • Opening windows
  • Shoe polisher

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Operator wake up call
  • Breakfast in bedAdditional charge

Temperature Air Control

  • Air Conditioning
See availabilities

This room offers 2 single size beds (90x200 cm). The Live NDream sleep concept guarantees restful sleep. A seating area offers additional comfort. Enjoy a 55" TV and Nespresso capsule machine. Pamper yourself in the bathroom with Ritual products

Max. number of persons
2
Area
From 20 m² / 215 sq ft

Bedding

Twin bed(s) x2

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Mini-refrigerator
  • Nespresso machine
  • Free in Room Mineral Water

Bathroom

Bathroom Facilities

  • Bathroom doors 32 inches wide
  • Bathroom products
  • Fixed showerhead
  • Flexible showerhead
  • Hair dryer in bathroom
  • Make-up/magnifying mirror
  • Mirror
  • Towel rack

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • High speed internet
  • Wireless internet in your room

Phone Facilities

  • Direct dial telephone

Tv Facilities

  • Children's TV Channels
  • Music TV channels
  • Satellite/cable colour TV
  • 55'/140 cm screen
  • Flat screen

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Message alert
  • Room for hearing impaired guests
  • Room interior entrance only
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room
  • Visual alarm for hearing impaired

Comfort Features

  • Alarm clock
  • Blackout curtain
  • Blackout Facilities
  • Double Glazing
  • Hair dryer
  • Ironing board and flat-iron
  • Opening windows
  • Shoe polisher

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Operator wake up call
  • Breakfast in bedAdditional charge

Temperature Air Control

  • Air Conditioning
See availabilities

Extra space and comfort for families of up to four people. The LiveNDream queen size bed (160x200 cm) and sofa bed (140x200cm) offer space to relax. The room features a 55" TV, refrigerator, Nespresso machine, hairdryer, and Rituals products.

Max. number of persons
4
Area
From 28 m² / 301 sq ft

Bedding

Double sofa bed(s) x1

Double bed(s) x1

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Mini-refrigerator
  • Nespresso machine
  • Free in Room Mineral Water
  • Mini BarAdditional charge

Bathroom

Bathroom Facilities

  • Bathroom doors 32 inches wide
  • Bathroom products
  • Fixed showerhead
  • Flexible showerhead
  • Hair dryer in bathroom
  • Make-up/magnifying mirror
  • Mirror
  • Towel rack

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • High speed internet
  • Wireless internet in your room

Phone Facilities

  • Direct dial telephone

Tv Facilities

  • Children's TV Channels
  • Music TV channels
  • Satellite/cable colour TV
  • 55'/140 cm screen

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Message alert
  • Room for hearing impaired guests
  • Room interior entrance only
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room
  • Visual alarm for hearing impaired

Comfort Features

  • Alarm clock
  • Blackout curtain
  • Blackout Facilities
  • Double Glazing
  • Hair dryer
  • Ironing board and flat-iron
  • Opening windows
  • Shoe polisher

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Operator wake up call
  • Breakfast in bedAdditional charge

Temperature Air Control

  • Air Conditioning
  • Pulse Air
See availabilities

The room is wheelchair accessible, and the cozy Live NDream double bed invites you to dream. Enjoy the 55" TV, refrigerator, Nespresso capsule machine, and complementary WIFI. Pamper yourself with premium Rituals care products in the bathroom.

  • Views:

    Courtyard View

Max. number of persons
2
Area
From 25 m² / 269 sq ft
Accessibility
Accessible room

Bedding

Double bed(s) x1

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Mini-refrigerator
  • Nespresso machine
  • Free in Room Mineral Water

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Bathroom doors 32 inches wide
  • Bathroom products
  • Fixed showerhead
  • Flexible showerhead
  • Hair dryer in bathroom
  • Make-up/magnifying mirror
  • Mirror
  • Towel rack
  • Toilet with side and rear grab bars
  • Handheld shower
  • Roll-in shower with grab bars (fixed fold–down seat)

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • High speed internet
  • Wireless internet in your room

Phone Facilities

  • Direct dial telephone

Tv Facilities

  • Children's TV Channels
  • Music TV channels
  • Satellite/cable colour TV
  • 55'/140 cm screen
  • Flat screen

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Message alert
  • Room for hearing impaired guests
  • Room interior entrance only
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room
  • Visual alarm for hearing impaired

Comfort Features

  • Alarm clock
  • Blackout curtain
  • Blackout Facilities
  • Double Glazing
  • Hair dryer
  • Ironing board and flat-iron
  • Opening windows
  • Shoe polisher

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Operator wake up call
  • Breakfast in bedAdditional charge

Temperature Air Control

  • Air Conditioning
  • Pulse Air
See availabilities

If you would like something more. Spacious and bright, modern design, two rooms, king-size bed and sofa bed offer space for four, ideal for families. Enjoy use of two 55" TVs, daily mini-bar included, Nespresso machine and Rituals care products.

Max. number of persons
4
Area
From 45 m² / 484 sq ft

Bedding

Double bed(s) x1

Double sofa bed(s) x1

Extra bed in room for child on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Mini-refrigerator
  • Nespresso machine
  • Free in Room Mineral Water
  • Mini BarAdditional charge

Bathroom

Bathroom Facilities

  • Bathroom doors 32 inches wide
  • Bathroom products
  • Fixed showerhead
  • Flexible showerhead
  • Hair dryer in bathroom
  • Make-up/magnifying mirror
  • Mirror
  • Towel rack

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • High speed internet
  • Wireless internet in your room

Phone Facilities

  • Direct dial telephone

Tv Facilities

  • Children's TV Channels
  • Music TV channels
  • Satellite/cable colour TV
  • 55'/140 cm screen
  • Flat screen

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Message alert
  • Room for hearing impaired guests
  • Room interior entrance only
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room
  • Visual alarm for hearing impaired

Comfort Features

  • Alarm clock
  • Blackout curtain
  • Blackout Facilities
  • Double Glazing
  • Hair dryer
  • Ironing board and flat-iron
  • Opening windows
  • Shoe polisher

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Operator wake up call
  • Breakfast in bedAdditional charge

Temperature Air Control

  • Air Conditioning
See availabilities

Hotel location

Novotel Hamburg Central Station

Steinstrasse 1
20095 HAMBURG
Germany

GPS:53.5499, 10.0056

Telephone
Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
  • 227 rooms
  • 4 rooms for people with reduced mobility
  • 20 family rooms
  • 2 connecting rooms
  • 227 non-smoking rooms
  • 9 floors

Languages spoken at the hotel

  • German
  • Spanish
  • French
  • Italian
  • Portuguese

Reduced mobility Facilities

100% Non Smoking Property

Elevator to all floor

Laundry / Valet Services

  • Dry cleaning / Ironing

Wi-Fi

  • WiFi at the hotel
  • WiFi in the communal areas
  • High Speed internet Additional charge
  • High Speed WiFi Additional charge

Air conditioning

Desk equipment available

  • Shoe shine machine

Iron

  • Iron at reception

Luggage storage

  • Luggage storage

Pets

Pets allowed Additional charge

Catering

One Restaurant

One Bar

Room service

  • Cold snacks
  • Hot meals

Breakfast

  • Buffet Additional charge

Business

6 Meeting rooms

Family

Babysitting on request

  • Babysitting on request

Services for children

  • Children''s TV Channels

Well-being

Fitness center

  • On site
  • On site
  • Indoor parking
  • Public
  • 115 parking spaces
  • Parking opened 24/7
  • Max Limited Height: 2 m / 6.55 ft

  • Parking pricing: 36 EUR 36 EUR Per day

Services & equipment

  • Intercom
  • Stairs
  • Electric car recharging units 11 kVA

Security

  • Well-lit parking
  • Video surveillance in parking
  • Parking equipped with lights

Accessibility

  • Elevators
  • Accessible parking

MYSA

Photo out of - MYSA

MYSA is the Swedish synonym for well being or to feel at home.

Cooking style
Other cooking style
Capacity
136
Accessibility
Accessible service
Steinstrasse 1, 20095 Hamburg, Germany
Telephone +49 40 741230350
Opening hours
Monday
  • -
Tuesday
  • -
Wednesday
  • -
Thursday
  • -
Friday
  • -
Saturday
  • -
Sunday Closed
Subsequent opening hours

Other informations

Services

  • Air conditioning
  • Wheelchair access
  • Free Wireless internet (WiFi)
  • Pet allowed
  • Booster Seats available (for Baby)
  • Non Smoking Area

Payment

  • Cash
  • Credit card

Credit cards

  • American Express
  • Mastercard
  • Visa

Accommodate food

  • Brunch
  • Children menu
  • Light menu
  • Gluten-free menu
  • Vegetarian menu

MYSA is the Swedish synonym for well being or to feel at home.

MYSA Bar - Chat in a relaxed atmosphere with an elegant range of coffees, cocktails and much more.

Recharge your batteries for the day with a hearty breakfast. Our continental breakfast buffet is available 7 days a week from 6:30 a.m. Choose from a selection of hot and cold dishes, coffee and tea according to your taste.

Open 24 hours, 7 days a week. Equipment: Cardio - Weight - Stretching equipment - TV devices

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.6/5  2,839 reviews

Customer review rating 4.5/5

Deepak U. Business - Confirmed reviews ALL

Dear Deepak, It was a pleasure to receive your kind feedback. We are delighted that our central location worked so well for your business trip. It is great to know you found your room spotless and the breakfast buffet to your liking, with its wide selection of hot and cold dishes. Our team takes real pride in keeping every space fresh and welcoming, and our breakfast spread is designed to give you a strong start to the day. The entire team look forward to the pleasure of seeing you again on a future occasion. Best wishes, Imke, Executive Assistant Manager

Customer review rating 4.5/5

Daniel J. S. D. G. N. Business - Confirmed reviews ALL

Dear Ira, Thank you for writing a review. We are delighted that you enjoyed a comfortable stay with us and that you would recommend our hotel to your colleagues. However, we are sorry that you found our reception team lacking in warmth. We value genuine hospitality highly, and we regret that our usual welcome did not come through during your visit. Nonetheless, we are pleased that our hotel made for a convenient base during your business trip. Our central location, just steps from the main station and Mönckebergstrasse, is something our guests truly appreciate when visiting Hamburg. We hope to welcome you back. Best wishes, David Rabe Front Office Supervisor

Customer review rating 2.0/5

Ben R. Couples - Confirmed reviews ALL

Dear Ben, Thank you for sharing your thoughts on your recent visit. We are delighted that you found your room comfortable and clean, as this is exactly the restful environment we aim to provide for every guest. However, we are truly sorry to hear that some aspects of your stay did not meet your expectations. The temperature in your room can be adjusted individually within a two-degree range of the hotel’s overall setting, and our team is always available at reception to help should the climate feel less than ideal. We also regret that our communication fell short on this occasion, both regarding your message and the pre-authorisation practice, which is a standard deposit taken upon arrival to cover any extras during the stay. We will reinforce our check-in procedure to ensure that this is mentioned to all our guests. Messages send by Hotels.com are received in our reservation departement. As this is not monitored on weekends, your message was not replied to. Your review highlighted this to us and we have now created an account for our front desk as well in order for them to receive guest messages as well. We hope to be able to welcome you back on a return visit for an improved experience. Best regards, Imke, Executive Assistant Manager

Customer review rating 5.0/5

Gitte E. L. Couples - Confirmed reviews ALL

Dear Gitte, Thank you for letting us know your impressions. We are delighted that you had a very nice stay with us and that our breakfast buffet left such a great impression. Our team takes pride in offering a wide selection of hot and cold dishes to start the day right, and it is wonderful to know you found it excellent. We are also pleased that your time as a couple at Novotel Hamburg Central Station was so enjoyable, from our central location in the heart of Hamburg to the modern comforts we provide in every room. We all look forward to seeing you again in the future. Best regards, David Rabe Front Office Supervisor

Customer review rating 5.0/5

Janet P. Couples - Confirmed reviews ALL

Dear Janet, Thank you for your positive feedback. We are delighted that you found our hotel so convenient after arriving late at Hamburg Central Station. It is great to know that the short walk from the train made your arrival smooth and that you felt warmly welcomed the moment you stepped inside. Our team is also pleased that you enjoyed a restful night on your comfortable bed and that the hot shower was just what you needed. We value your praise for the breakfast, and we are glad the wide selection set you up perfectly for another day of travel. Finally, we appreciate you mentioning how quickly our team responded to your requests. A prompt and clear service is something we take pride in, and it means a lot that you noticed it. It would be our pleasure to have you return on another occasion. Very best wishes, Imke, Executive Assistant Manager

Dear Deepak, It was a pleasure to receive your kind feedback. We are delighted that our central location worked so well for your business trip. It is great to know you found your room spotless and the breakfast buffet to your liking, with its wide selection of hot and cold dishes. Our team takes real pride in keeping every space fresh and welcoming, and our breakfast spread is designed to give you a strong start to the day. The entire team look forward to the pleasure of seeing you again on a future occasion. Best wishes, Imke, Executive Assistant Manager

Customer review rating 4.5/5

Daniel J. S. D. G. N. Business - Confirmed reviews ALL

Staff at reception could be more smiley.

Dear Ira, Thank you for writing a review. We are delighted that you enjoyed a comfortable stay with us and that you would recommend our hotel to your colleagues. However, we are sorry that you found our reception team lacking in warmth. We value genuine hospitality highly, and we regret that our usual welcome did not come through during your visit. Nonetheless, we are pleased that our hotel made for a convenient base during your business trip. Our central location, just steps from the main station and Mönckebergstrasse, is something our guests truly appreciate when visiting Hamburg. We hope to welcome you back. Best wishes, David Rabe Front Office Supervisor

Customer review rating 2.0/5

Ben R. Couples - Confirmed reviews ALL

The room was very comfortable and clean. However, the air conditioning wasn’t working which made sleeping difficult. I tried to contact the hotel via Hotels.com messenger but they did not reply. I was also charged a holding fee which I was not informed about.

Dear Ben, Thank you for sharing your thoughts on your recent visit. We are delighted that you found your room comfortable and clean, as this is exactly the restful environment we aim to provide for every guest. However, we are truly sorry to hear that some aspects of your stay did not meet your expectations. The temperature in your room can be adjusted individually within a two-degree range of the hotel’s overall setting, and our team is always available at reception to help should the climate feel less than ideal. We also regret that our communication fell short on this occasion, both regarding your message and the pre-authorisation practice, which is a standard deposit taken upon arrival to cover any extras during the stay. We will reinforce our check-in procedure to ensure that this is mentioned to all our guests. Messages send by Hotels.com are received in our reservation departement. As this is not monitored on weekends, your message was not replied to. Your review highlighted this to us and we have now created an account for our front desk as well in order for them to receive guest messages as well. We hope to be able to welcome you back on a return visit for an improved experience. Best regards, Imke, Executive Assistant Manager

Customer review rating 5.0/5

Gitte E. L. Couples - Confirmed reviews ALL

Exelent

Dear Gitte, Thank you for letting us know your impressions. We are delighted that you had a very nice stay with us and that our breakfast buffet left such a great impression. Our team takes pride in offering a wide selection of hot and cold dishes to start the day right, and it is wonderful to know you found it excellent. We are also pleased that your time as a couple at Novotel Hamburg Central Station was so enjoyable, from our central location in the heart of Hamburg to the modern comforts we provide in every room. We all look forward to seeing you again in the future. Best regards, David Rabe Front Office Supervisor

Customer review rating 5.0/5

Janet P. Couples - Confirmed reviews ALL

Arrived in Hamburg by train very late. Never been before and didn’t know what to expect. Short walk from the station the Novotel was warm and welcoming. Very comfortable bed, lovely hot shower. Excellent breakfast, plenty of choice. Set us up for another day travelling by train.

Dear Janet, Thank you for your positive feedback. We are delighted that you found our hotel so convenient after arriving late at Hamburg Central Station. It is great to know that the short walk from the train made your arrival smooth and that you felt warmly welcomed the moment you stepped inside. Our team is also pleased that you enjoyed a restful night on your comfortable bed and that the hot shower was just what you needed. We value your praise for the breakfast, and we are glad the wide selection set you up perfectly for another day of travel. Finally, we appreciate you mentioning how quickly our team responded to your requests. A prompt and clear service is something we take pride in, and it means a lot that you noticed it. It would be our pleasure to have you return on another occasion. Very best wishes, Imke, Executive Assistant Manager

Customer review rating 4.5/5

Nicholas A. Couples - Confirmed reviews ALL

Overall very welcoming and good experience. Room was clean and comfortable, breakfast was amazing. Only issue was the Couples Package I had ordered wasn't taken care of prior to arrival. We had to go to the front desk and ask for that. Don't know if the package was communicated beforehand via the booking or not, but that's whatever. Overall, very positive stay, absolutely would stay here again

Dear A., We appreciate you letting us know about your recent visit. We are delighted that you found your stay cozy and comfortable, and that our team made you feel so welcome. It means a lot to us that you valued the cleanliness of your room and your comfort throughout your visit. We are also thrilled you enjoyed our breakfast buffet and found it amazing. That said, we are sorry that the Couples Package was not prepared before your arrival. We understand how disappointing it must have been to need to follow up at the front desk, and we regret the oversight. Nonetheless, we are truly happy to read that your overall experience was so positive and that you would absolutely stay with us again. Our location near Mönckebergstrasse and the main station makes us a convenient base, and we hope you were able to take advantage of it during your trip. Finally, it is wonderful to know that you would recommend both our hotel and the loyalty program so highly. It would be a pleasure to welcome you back on a future occasion. Kindest regards, Imke, Executive Assistant Manager

Customer review rating 5.0/5

Ronit G. Business - Confirmed reviews ALL

great room, very friendly staff. will definetely come back

Dear Ronit, We are thrilled that you found your room so comfortable and our team so welcoming. It is wonderful to hear that our bar staff made a lasting impression, we will be sure to share your kind words with them. Our team takes real pride in creating a warm atmosphere for every guest, and knowing you plan to return means a lot to us. The entire team looks forward to seeing you again in the future. Kind regards, David Rabe Front Office Supervisor

Customer review rating 4.0/5

Hannah S. Business - Confirmed reviews ALL

We stayed one night to break up a trip to Denmark

Dear Hannah, Thank you for taking the time to share your thoughts. We are delighted that our central location made your stopover on the way to Denmark so convenient. It is great to hear that you found your room comfortable and that you had a pleasant night with us. We look forward to welcoming you back for a memorable stay in the future. Kind regards, David Rabe Front Office Supervisor

Customer review rating 3.5/5

Carina A. Business - Confirmed reviews ALL

I miss the warmth of a room in this Novotel hotel, its very cold and dark colors that are not necessarily make you feel very comfortable. the hotel itself is very nice and at a perfect location for business, I generelly think the colors on the upper floors and rooms could be more positive

Dear Carina, Thank you very much for your feedback. We are delighted that you found our hotel a perfect base for your business trip and appreciated its overall quality. However, we are sincerely sorry that the ambiance of your room did not make you feel as comfortable as you had hoped. Our rooms are designed with a contemporary, modern style and feature warm, cosy tones, and we regret that this did not come across during your visit. Your thoughts on the upper-floor colour scheme are noted, and we value your perspective. Nonetheless, our central location right next to the main train station and the pedestrian shopping mile makes us an ideal choice for business travellers, and we are pleased this worked well for you. We hope that we may be able to welcome you back. Best wishes, Imke, Executive Assistant Manager

Customer review rating 4.5/5

David C. Solo - Confirmed reviews ALL

Quite a lengthy stay of 6 nights and so I got to experience most aspects of the hotel many times.

Dear David, Please accept our sincere thanks for this kind feedback. We are delighted that you found our hotel modern and well situated for exploring Hamburg. Spending six nights with us gave you a real feel for what we offer, and we are glad it left such a positive impression. Our location near the main station makes it easy to reach the Altstadt and HafenCity, and we are pleased you took full advantage of that convenience. It is great that you also enjoyed the contemporary design we have put into our newly opened property. It would be an absolute pleasure to welcome you again in the future. Best regards, David Rabe Front Office Supervisor

Customer review rating 5.0/5

Tuba B. Friends - Confirmed reviews ALL

Comfortable stay , well equipped

Dear Tuba, We’re glad our location suited your trip and that our team’s kindness stood out. It’s great to hear you enjoyed your comfortable, well-equipped room. The entire team looks forward to seeing you again in the future. Kind regards, David Rabe Front Office Supervisor

Customer review rating 5.0/5

Ankur S. Business - Confirmed reviews ALL

Good clean rooms.

Dear Ankur, We are delighted that you found our location so convenient for your business trip. It is also great to know that your room was spotless and comfortable, as our team takes real pride in maintaining high standards of cleanliness. We are thrilled that your stay earned a perfect recommendation score, and we are glad our hotel made such a positive impression. We certainly look forward to the pleasure of welcoming you back in the future. Kind regards, David Rabe Front Office Supervisor

Customer review rating 5.0/5

Mert U. Friends - Confirmed reviews ALL

Check-in was seamless and fast. The rooms are spotless and well-maintained, with great bathroom amenities. There is a lovely bar on-site, and the location is unbeatable—just steps from the U-Bahn, central station, and city center. You really couldn't ask for more.

Dear Mert, Thank you for taking the time to share your feedback. We are delighted that your check-in felt seamless and fast. It is great to know you found your room spotless and well-maintained, and that our bathroom amenities added to your comfort. We are also pleased you enjoyed the bar and its relaxed atmosphere. Our team works hard to create a space where guests can unwind, and your appreciation means a lot. Finally, we are glad our location made your trip so convenient. Being just steps from the U-Bahn, the central station, and the city center is something we love sharing with our guests, and it is wonderful that it enhanced your stay. We look forward to welcoming you back on a future occasion. Best wishes, David Rabe Front Office Supervisor

Customer review rating 5.0/5

Jani S. Families - Confirmed reviews ALL

Excellent breakfast and very nice clean room.

Dear Jani, Thank you for writing a review. We are delighted that you found our breakfast excellent and enjoyed the comfort of a clean, well-kept room. Our team also truly values your loyalty to ALL, and we are glad your family trip left such a positive impression. That said, we are sorry for the shortfall you noticed with the amenities during your stay. Our front desk team is always available to help with any request, and we would have been happy to assist right away. Nonetheless, our central location makes it easy to explore Hamburg, and we hope you managed to take advantage of it during your visit. We hope to welcome you back for an improved stay in the future! Best wishes, David Rabe Front Office Supervisor

Customer review rating 5.0/5

Antonio I. Families - Confirmed reviews ALL

Hotel is very close to the railway station and historical downtown. There is a subway station by the entrance too. Breakfast was great and staff is friendly and professional.

Dear Antonio, It was a pleasure to receive your kind feedback. We are delighted that our location made your stay so convenient, with the railway station and historic downtown just steps away. Our team truly values your praise for their friendly and professional service, and we are glad they could welcome you into your room before the usual check-in time. It is wonderful that you appreciated the cleanliness of your eighth-floor room and the sweeping view over the city. We look forward to seeing you again. Best wishes, David Rabe Front Office Supervisor

Customer review rating 4.0/5

Jyri K. Couples - Confirmed reviews ALL

New hotel, next to U-bahn station. Rooms are clean, good breakfast. Everything worked except air conditioning.

Dear Jyri, Thank you for taking the time to share your thoughts with us. We are delighted that our central location worked so well for your stay. It is great to hear you found your room clean and that our breakfast set you up well each morning. Having said that, we are sorry that some aspects of your stay did not meet your expectations. Our air conditioning allows individual adjustment within a temperature range, and we regret this felt limiting during your visit. We also note your comment regarding the room upgrade and we will talk with our team to better communicate if an upgrade is not available. As you already had booked a high room category, only family rooms and suites could be considered an upgrade. However, these are the room types we have the least of and they were already fully booked for several nights during your stay. Nonetheless, we are pleased you appreciated the convenience of being right next to the U-Bahn station and that our brand new hotel made a positive impression. Your loyalty as a Gold member means a lot to us, and we are glad you enjoyed your welcome drink and amenity. We all hope we have the pleasure of seeing you again. Best regards, Imke, Executive Assistant Manager

Customer review rating 5.0/5

Elisabeth E. Couples - Confirmed reviews ALL

Clean room, nice beds and linen. Friendly staff

Dear Elisabeth, Please accept our sincere thanks for this glowing review. We are delighted that our location right by the central station made your stay so convenient. It is wonderful to hear that you found your room spotless and enjoyed the comfort of our LIVE N DREAM beds and linen. Our team truly values your recognition of their warm welcome, and we are glad their friendliness added to your experience. We look forward to welcoming you back for a memorable stay in the future. Kind regards, Imke, Executive Assistant Manager

Customer review rating 4.5/5

David C. Couples - Confirmed reviews ALL

A lovely hotel and very convenient for Hamburg Station. An excellent buffet breakfast. It would have been useful to have instructions in the room for the air-conditioning contols.

Dear David, We appreciate you letting us know about your recent visit. We’re glad you enjoyed our hotel’s location and breakfast buffet, and found the Accor ALL App booking easy. Sorry the air-conditioning controls weren’t clear; our front desk is always ready to help. We’re happy your stay left a positive impression and you’d recommend us. We hope to welcome you back. Best wishes, David Rabe Front Office Supervisor

Customer review rating 4.5/5

Pei-yu B. Families - Confirmed reviews ALL

The room is not big but enough for two and you got everything you need. 10 minutes walk from train station.

Dear Pei-Yu, Thank you for reviewing your visit to our hotel. We’re glad you found the room comfortable with the new Nespresso machine and everything you needed. Our central location near the main train station should make access easy, and our team is always ready to assist. We appreciate your positive feedback on booking, pricing, and your ALL Classic loyalty. We hope that you will return on a future occasion. All the best, David Rabe Front Office Supervisor

Customer review rating 4.0/5

Gabriela C. Solo - Confirmed reviews ALL

The hotel is conveniently located near Central Station and also close to main attractions of Hamburg.

Dear Gabriela, Many thanks for your valuable feedback. We’re glad you appreciated our prime location and the cleanliness of your room. Sorry about the carpet odor; we appreciate you letting us know so we can improve. We look forward to welcoming you for a more enjoyable stay in the future. Best regards, David Rabe Front Office Supervisor

Other web-users rate our hotel

  • 1,955 reviews 9.5/10 Location
  • 2,015 reviews 7.8/10 Room
  • 1,545 reviews 8.3/10 Service
  • 30 reviews 6.5/10 WiFi
  • 1,125 reviews 8.3/10 Breakfast
  • 767 reviews 8/10 Cleanliness
  • 647 reviews 9.6/10 Vibe
  • 339 reviews 3.6/10 Value

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