Novotel Hamburg Central Station (Grand Opening)

Customer review rating (ALL Rating) 4.4/5 922 reviews

Novotel Hamburg Central Station (Grand Opening) - Image 1
Novotel Hamburg Central Station (Grand Opening) - Image 2
Novotel Hamburg Central Station (Grand Opening) - Image 3
Novotel Hamburg Central Station (Grand Opening) - Image 4
Steinstrasse 1, 20095 HAMBURG, Germany

Description

Hotel extras

  • The MYSA Eatery Lounge serves Nordic cuisine.

  • 2 children up to 16 years stay free of charge in their parents' room.

  • 5 meeting rooms with state-of-the-art technology and a relaxation area

  • Public parking garage - access on level -3

  • Fitness area - open 24 hours a day, 7 days a week

Our accommodation(s)

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Hotel location

Novotel Hamburg Central Station (Grand Opening)

Steinstrasse 1
20095 HAMBURG
Germany

GPS:53.5499, 10.0056

Telephone

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

MYSA

MYSA is the Swedish synonym for well being or to feel at home.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  922 reviews

well located

Customer review rating 3.0/5

N. Couples - Confirmed reviews ALL

Dear Nayden, Thank you for taking the time to share your review. We are delighted that you found our hotel\'s location to be super accessible, especially with the proximity to the U1 metro line, allowing for convenient travel around Hamburg. However, we regret to hear that some aspects of your stay did not meet your expectations. We understand the importance of the little comforts that make a hotel stay feel more like home, such as sufficient cups for tea and coffee, as well as other amenities. While we aim to maintain a streamlined and modern approach in our rooms, your comments highlight areas for us to revisit. Please accept our apologies for any inconvenience caused by the oversight in maid service and the condition of the ironing board. We are also sorry to hear that the bathroom did not include items such as a shower cap, which you rightly expected. We value your input as it helps us to improve our guest experience. We hope you were able to appreciate the vibrant city of Hamburg and its many attractions during your visit. Our central location is indeed perfect for exploring the city\'s historic sights, shopping areas, and local cuisine. We hope we will have the opportunity to see you again in the future. Best regards, Mario Waheeb, Front office Manager

Well located and very close to Hamburg HBF

Customer review rating 3.5/5

Manuel C. Business - Confirmed reviews ALL

Dear Manuel, Thank you for taking the time to share your review. We are delighted that you found our hotel\'s location to be advantageous, situated conveniently close to Hamburg\'s main train station, making it an ideal choice for both business and leisure travelers. However, we regret to hear that certain aspects of your stay did not meet your expectations. We would like to extend our apologies for the disappointment you experienced with the breakfast quality, specifically the freshness of the bread, and any lack of recognition you felt as a valued ALL - Accor Live Limitless Silver member. We understand these details are essential for an exceptional stay and appreciate your candid feedback. Please note that, since last October, the welcome drinks voucher is no longer issued by the hotel, but available through the ALL App. We hope you managed to take advantage of our proximity to Hamburg\'s vibrant city center, with its numerous attractions and shopping opportunities just a short stroll away from our doorstep. We hope we will have the opportunity to see you again in the future. Best regards, Imke, Executive Assistant Manager

Well located, but no handsoap

Customer review rating 4.0/5

L. G. Families - Confirmed reviews ALL

Dear Guest, We would like to thank you for this review about your recent experience in our hotel. We are glad that you found our rooms spacious and clean, ensuring a level of comfort that we strive to provide to all our guests. However, we are disheartened to hear about the oversight with the handsoap in your room. We understand how essential it is to have such amenities available, and we apologize for any inconvenience this may have caused during your stay. Our front desk manager will address this with his team. Concerning the room temperature, we appreciate your feedback and understand that comfort levels vary; our individually controlled air conditioning is designed to accommodate a range of preferences, and we regret if it did not fully meet your expectations. Nonetheless, we are pleased that you appreciated our central location, just a stone\'s throw from the main train station and the Mönckebergstraße underground station, making it convenient to explore the city\'s many attractions. We take pride in our prime position, perfect for guests looking to experience the heart of Hamburg. The entire team really hope we can welcome you back on a future occasion. Kindest regards, Imke, Executive Assistant Manager

Good Stay

Customer review rating 5.0/5

Hande Solo - Confirmed reviews ALL

Dear Hande , we very much appreciate your comments regarding your stay at the Novotel Hamburg Central Station. Thank you for ytaying with us again. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Imke Wilzer Executive Assistant Manager

Unwelcoming Reception

Customer review rating 1.5/5

Anonymous Business - Confirmed reviews ALL

Dear Guest, Thank you for your feedback, We are delighted that you appreciated the amenities provided in your room, as well as the upgrade to a more spacious accommodation. It is our intention to deliver exceptional comfort and convenience to all our guests, which includes providing modern, air-conditioned rooms with quality amenities such as our Nespresso machines and a 55” Smart TV for your entertainment. Nonetheless, we are concerned to hear about the difficulties you encountered with your reservation and the service provided by our reception team. We understand that after a long journey, a smooth and efficient check-in process is essential, and we sincerely apologize for any inconvenience caused. We value the importance of a warm welcome and are reviewing your comments with our team in order to ensure that our high standards of service and hospitality are consistently met. Additionally, we will be addressing the issue of the promised discount to clarify any misunderstanding and ensure transparency in our pricing. Finally, we are pleased that the actions taken to compensate for the initial inconvenience were to your liking, including the room upgrade and discount. We are proud of our hotel\'s location in the heart of Hamburg, and we hope that it contributed positively to your overall stay. Our aim is to provide an environment that feels like a home away from home, complete with attentive service and a comfortable setting. We hope to welcome you again in the future. Best wishes, Imke, Executive Assistant Manager

Other web-users rate our hotel

  • 818 reviews 9.6/10 Location
  • 869 reviews 7.4/10 Room
  • 675 reviews 7.7/10 Service
  • 13 reviews 5.7/10 WiFi
  • 455 reviews 8/10 Breakfast
  • 360 reviews 9.6/10 Vibe
  • 325 reviews 7.6/10 Cleanliness
  • 134 reviews 3.1/10 Value

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.