Novotel Hamburg Central Station

Customer review rating (ALL Rating) 4.3/5 521 reviews

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Novotel Hamburg Central Station - Image 1
Novotel Hamburg Central Station - Image 2
Novotel Hamburg Central Station - Image 3
Novotel Hamburg Central Station - Image 4
Steinstrasse 1, 20095 HAMBURG, Germany

Description

Hotel extras

  • The MYSA Eatery Lounge serves Nordic cuisine.

  • 2 children up to 16 years stay free of charge in their parents' room.

  • 5 meeting rooms with state-of-the-art technology and a relaxation area

  • Public parking garage - access on level -3

  • Fitness area - open 24 hours a day, 7 days a week

Our accommodation(s)

Hotel location

Novotel Hamburg Central Station

Steinstrasse 1
20095 HAMBURG
Germany

GPS:53.5499, 10.0056

Telephone

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

MYSA

Non contractual photo

MYSA is the Swedish synonym for well being or to feel at home.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.3/5  521 reviews

needs work on quality service

Customer review rating 2.5/5

Jesper Friends - Confirmed reviews ALL

when we checked in the person checking us in spoke broken, but almost acceptable German. We were not recognized or greeted as Platinum guests, there was confusion over our room numbers, I was not offered an upgrade. The cost of parking at the hotel is inappropraite, we saved 50% by going across the street. While you held our credit card details, you had wrongly only charged us for one room, I had to insist on paying for both. Were told the second room was a no show, while we stood at reception with keys to different rooms. Were promised an email follow up and copy of second payment. Neither has arrived, but money has been deducted from my credit card. Rooms seem nice, though the area around you is a complete mess due to public roadworks.

Best location

Customer review rating 4.5/5

Ditte Families - Confirmed reviews ALL

Nice new and modern hotel. Very central location. Breakfast super fine.

Dear Ditte, we would like to thank you for this review about your recent experience in our hotel. We are thrilled to hear about your positive impressions of our hotel's contemporary design and convenient amenities. We are delighted that you enjoyed the breakfast offerings at Novotel Hamburg Central Station, and we appreciate your acknowledgement of our central location, providing easy access to Hamburg's attractions. It's wonderful to know that these aspects contributed to your satisfaction. However, we regret to hear that our breakfast variety did not fully meet your expectations regarding filter coffee, waffles, and omelets. We understand the importance of starting the day with a meal that is both satisfying and to your liking. Your feedback is valuable to us and will be considered as we continuously strive to enhance our breakfast experience. Finally, we take pride in our hotel's modernity, with facilities such as air-conditioned rooms and a brand new Nespresso machine for a premium in-room coffee experience. It is great to see that these features positively impacted your stay. The entire team really hope we can welcome you back on a future occasion. Kindest regards, Imke, Executive Assistant Manager

Nice, clean and quiet rooms.

Customer review rating 4.5/5

Anonymous Families - Confirmed reviews ALL

Good service at the reception, by the housekeeping and to the breakfast. The only negative experience was the lack of seats in the breakfast-area.

Good hotel, crap restaurant

Customer review rating 2.0/5

Jakob Families - Confirmed reviews ALL

The hotel was good, but the Mysa restaurant was a disaster. On saturday upon arrival we booked a table and ordered three funky falafel, as I am a vegetation. Apparently they didnt have more - but instead of telling us they served us couscous salad and left over cheese from the breakfast buffet with meatballs. It was only upon looking at the menu again that we saw that there were no falafel, no hummus, no bulgur salad, no avocado and no feta cheese. It's a fair deal to run out of something, but to then lie to the customer is simply no go! I almost hope the chef will get fired! But of course the management decides. We will never recomend Mysa to anyone.

Dear Jakob, thank you for taking the time to share your feedback. We are delighted that you found our hotel to your satisfaction, and we are proud to have been your choice for accommodation in Hamburg. However, we regret to hear that certain aspects of your stay did not meet your expectations. We sincerely apologize for the inconvenience caused by the couch not being prepared upon your arrival and understand that this oversight affected the comfort of your stay. Additionally, we acknowledge the difficulties you experienced with the online link and the speed of the pancake machine during breakfast. We also take note of your dining experience at our Mysa restaurant and deeply regret that the meal and service did not live up to the high standards we strive to uphold. Please rest assured that we are attentively reviewing your comments to ensure that we provide all our guests with an exceptional experience. We hope that you will return in the future for a more enjoyable stay, so we can make it up to you. Kindest regards, Imke, Executive Assistant Manager

Well located

Customer review rating 5.0/5

Anonymous Families - Confirmed reviews ALL

New hotel, friendly customer service, good location and breakfast.

Dear Guest, thank you for taking the time to share your review. We are thrilled that your stay at the Novotel Hamburg Central Station was marked by our attentive customer service and the enjoyable breakfast we take pride in offering. However, we regret the inconvenience experienced due to the loyalty program site issue. We understand how important it is to have seamless access to the benefits of our loyalty program and we apologize for any frustration this may have caused. Nonetheless, we are pleased that our hotel's central location and its fresh presence in Hamburg contributed positively to your overall experience. We hope we will have the opportunity to see you again in the future. Best regards, Imke, Executive Assistant Manager

Other web-users rate our hotel

  • 505 reviews 9.6/10 Location
  • 519 reviews 7.4/10 Room
  • 411 reviews 7.7/10 Service
  • 6 reviews 4.5/10 WiFi
  • 288 reviews 7.9/10 Breakfast
  • 231 reviews 9.7/10 Vibe
  • 199 reviews 7.8/10 Cleanliness
  • 84 reviews 2.4/10 Value

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