Novotel Hamburg Central Station

Customer review rating (ALL Rating) 4.6/5 2,663 reviews

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Novotel Hamburg Central Station - Image 1
Novotel Hamburg Central Station - Image 2
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Novotel Hamburg Central Station - Image 4
Steinstrasse 1, 20095 HAMBURG, Germany

Description

Hotel extras

  • The MYSA Eatery Lounge serves Nordic cuisine

  • Up to 2 children of 16 and under can stay with their parents for free.

  • 5 meeting rooms with state-of-the-art technology and relaxation area

  • Paid public underground parking, access on level -3

  • Fitness area - open 24 hours a day, 7 days a week

Our accommodation(s)

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Room 1

Hotel location

Novotel Hamburg Central Station

Steinstrasse 1
20095 HAMBURG
Germany

GPS:53.5499, 10.0056

Telephone

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

MYSA

MYSA is the Swedish synonym for well being or to feel at home.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.6/5  2,663 reviews

Customer review rating 5.0/5

Janice T. Families - Confirmed reviews ALL

Dear Janice, We appreciate your kind review. We are delighted that you found our hotel within easy reach of Hamburg’s main attractions. Our team is glad you enjoyed a spotless and inviting space during your family visit. It is wonderful that you felt comfortable throughout your stay and valued both the convenience and care we put into every detail. We are truly pleased our loyalty program met your expectations and helped make your experience even better, from booking to your time with us. We look forward to welcoming you back for a memorable stay in the future. Kind regards, Imke, Executive Assistant Manager

Customer review rating 4.5/5

Kang S. Business - Confirmed reviews ALL

Dear S., Thank you for choosing our hotel. We are delighted you enjoyed your business stay at Novotel Hamburg Central Station. Our team is thrilled you appreciated our strategic location near transport links and the city center. Your kind words about our reception colleague from Uzbekistan will be shared with him directly, we take pride in our multicultural team’s warm service. The smoked fish selection at breakfast is indeed a favorite among our guests exploring Nordic culinary influences. We hope to see you again soon for another enjoyable experience. Best wishes, Imke, Executive Assistant Manager

Customer review rating 5.0/5

Camilla C. H. Couples - Confirmed reviews ALL

Dear Camilla C., It was a pleasure to receive this great review. We’re thrilled your experience at Novotel Hamburg Central Station met all your expectations. It’s fantastic to hear you appreciated our central location near Hamburg Hauptbahnhof and found value in your ALL Accor Classic membership benefits during your couples’ getaway. Our team particularly enjoys helping members make the most of their stays through personalized service. We hope you will return for a memorable stay. Best wishes, Imke, Executive Assistant Manager

Customer review rating 4.5/5

Samuele G. Families - Confirmed reviews ALL

Dear Samuele G., Thank you for this high rating. We’re delighted our central Hamburg location offered you convenient access to explore the city. Our team takes pride in delivering personalized service, and we’re especially pleased our Italian-speaking colleague could smoothly arrange your room change. The breakfast buffet’s variety remains one of our guests’ favorite ways to start the day. That said, we regret any disruption affected your comfort. Our front desk team is always ready to address such situations promptly and we are delighted that Andrea could assist you with the room change. Finally, we appreciate you highlighting our straightforward booking process. As ALL Accor members enjoy exclusive benefits, we’re glad your Classic status enhanced your experience. The whole team hope we have the pleasure of seeing you again on another occasion. Kind regards, Imke, Executive Assistant Manager

Customer review rating 2.0/5

Henrik N. Couples - Confirmed reviews ALL

Dear Henrik, Guest feedback is important to us, and we appreciate you sharing your impressions of your time at our hotel. That said, we sincerely apologize that your experience fell short of expectations. Our team takes great care to ensure comfortable accommodations, and we regret any inconvenience caused by environmental factors during your visit. While our front-facing rooms offer convenient city access, we understand the trade-off with street activity. Our triple-glazed windows are designed to minimize disturbances, and we appreciate your feedback as we continuously review guest comfort protocols. We hope that we may have the occasion to welcome you back for an improved experience. Best regards, Imke, Executive Assistant Manager

Other web-users rate our hotel

  • 1,943 reviews 9.5/10 Location
  • 1,995 reviews 7.8/10 Room
  • 1,524 reviews 8.3/10 Service
  • 29 reviews 6.6/10 WiFi
  • 1,122 reviews 8.3/10 Breakfast
  • 758 reviews 8/10 Cleanliness
  • 643 reviews 9.6/10 Vibe
  • 335 reviews 3.7/10 Value

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