Novotel Hamburg Central Station

Customer review rating (ALL Rating) 4.5/5 2,087 reviews

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Description

Hotel extras

  • The MYSA Eatery Lounge serves Nordic cuisine

  • Up to 2 children of 16 and under can stay with their parents for free.

  • 5 meeting rooms with state-of-the-art technology and relaxation area

  • Public parking garage - access on level -3

  • Fitness area - open 24 hours a day, 7 days a week

Our accommodation(s)

Hotel location

Novotel Hamburg Central Station

Steinstrasse 1
20095 HAMBURG
Germany

GPS:53.5499, 10.0056

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

MYSA

MYSA is the Swedish synonym for well being or to feel at home.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  2,087 reviews

Customer review rating 4.5/5

Franciscusanthoniu M. Business - Confirmed reviews ALL

Good

Customer review rating 5.0/5

James K. Couples - Confirmed reviews ALL

All good. Staff friendly and professional.

Dear James, We really appreciate this positive review of your recent visit. We are thrilled to hear your stay at Novotel Hamburg Central Station was enjoyable. It’s wonderful you found our team welcoming and efficient. We take pride in delivering service that makes every guest feel valued, and your kind words affirm our efforts. That said, we regret the internet speed didn’t meet your expectations. While our connection supports everyday use, we recognize the importance of seamless digital access and will explore enhancements. Finally, we’re glad the calm atmosphere of your room contributed to a restful visit. Our prime location near key transport links aims to balance convenience with tranquility, perfect for exploring Hamburg’s vibrant heart. We look forward to seeing you again in the future. Best regards, Imke, Executive Assistant Manager

Customer review rating 5.0/5

Joao O. Solo - Confirmed reviews ALL

Fantastic location, great comfortable room, excellent breakfast, attentive staff.

Dear Joao, Thank you very much for your kind feedback. We are thrilled you enjoyed your stay at Novotel Hamburg Central Station. It was a pleasure to know our location added convenience to your trip. We take pride in offering comfortable rooms and a breakfast selection that energizes our guests. Our team is always eager to provide attentive service, and we are glad this made your visit memorable. We hope to be able to welcome you back in the future. Best regards, Imke, Executive Assistant Manager

Customer review rating 4.5/5

Henrik P. Couples - Confirmed reviews ALL

Very nice and clean room. Centrally located

Dear Henrik, Thank you for taking the time to share your feedback. We are thrilled you enjoyed your recent stay at Novotel Hamburg Central Station. It’s wonderful to know your room provided the comfort and cleanliness you deserve. Our team takes great pride in maintaining a welcoming environment for all guests, especially those here for a special trip like yours. That said, we regret any inconvenience you experienced with access during your visit. Our team is always ready to assist guests directly to ensure a smooth experience, and we appreciate your understanding as we refine these processes. Finally, our central location makes exploring Hamburg’s vibrant heart effortless, whether strolling to Mönckebergstraße or discovering historic landmarks nearby. We hope this added convenience enriched your time in the city. We look forward to welcoming you back on a future occasion. Best wishes, Imke, Executive Assistant Manager

Customer review rating 5.0/5

Lucas F. Couples - Confirmed reviews ALL

The greeting and then subsequent assistance we received when I unexpectedly fell ill with a case of uvulitis went above and beyond.

Dear Lucas, It was a pleasure to receive your kind feedback. We are delighted to hear you had such a positive stay at Novotel Hamburg Central Station. Our team takes great pride in providing attentive support to all guests, especially during unexpected situations. It’s wonderful to know our colleagues made your comfort a priority and helped source what you needed. We’re equally thrilled to welcome loyal members like you and value your continued trust in our services. All of the team very much hope that we will have the chance to see you again very soon. Kind regards, David Rabe Front Office Supervisor

Other web-users rate our hotel

  • 1,768 reviews 9.6/10 Location
  • 1,789 reviews 7.8/10 Room
  • 1,380 reviews 8.2/10 Service
  • 22 reviews 5.4/10 WiFi
  • 993 reviews 8.3/10 Breakfast
  • 666 reviews 9.6/10 Vibe
  • 660 reviews 8/10 Cleanliness

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