Novotel Hamburg Central Station

Customer review rating (ALL Rating) 4.6/5 2,943 reviews

Best price
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Novotel Hamburg Central Station - Image 1
Novotel Hamburg Central Station - Image 2
Novotel Hamburg Central Station - Image 3
Novotel Hamburg Central Station - Image 4
Steinstrasse 1, 20095 HAMBURG, Germany

Description

Hotel extras

  • The MYSA Eatery Lounge serves Nordic cuisine

  • Up to 2 children of 16 and under can stay with their parents for free.

  • 5 meeting rooms with state-of-the-art technology and relaxation area

  • Paid public underground parking, access on level -3

  • Fitness area - open 24 hours a day, 7 days a week

Our accommodation(s)

Book this hotel
Room 1
See availabilities

Room

Superior room with 1 double size bed and sofa bed

Photo out of - Superior room with 1 double size bed and sofa bed

Enjoy restful nights in this room in our comfortable double bed (160x200) as well as a 55" TV, a sofa bed (80x200) for your child and a Nespresso machine. The bathroom offers a hairdryer and Rituals care products.

Max. number of persons
3
Area
From 22 m² / 236 sq ft

Bedding

Double bed(s) x1

Single sofa bed(s) x1

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Mini-refrigerator
  • Nespresso machine
  • Free in Room Mineral Water

Bathroom

Bathroom Facilities

  • Bathroom doors 32 inches wide
  • Bathroom products
  • Fixed showerhead
  • Flexible showerhead
  • Hair dryer in bathroom
  • Make-up/magnifying mirror
  • Mirror
  • Towel rack

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • High speed internet
  • Wireless internet in your room

Phone Facilities

  • Direct dial telephone

Tv Facilities

  • Children's TV Channels
  • Music TV channels
  • Satellite/cable colour TV
  • 55'/140 cm screen

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Message alert
  • Room for hearing impaired guests
  • Room interior entrance only
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room
  • Visual alarm for hearing impaired

Comfort Features

  • Alarm clock
  • Blackout curtain
  • Blackout Facilities
  • Double Glazing
  • Hair dryer
  • Ironing board and flat-iron
  • Opening windows
  • Shoe polisher

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Operator wake up call
  • Breakfast in bedAdditional charge

Temperature Air Control

  • Air Conditioning
  • 3 pers. max
  • 22 m² / 236 sq ft
  • Bedding 1 x Double bed(s) and 1 x Single sofa bed(s)
See availabilities

Feeling good is a top priority with the LiveNDream queen size bed (160x200 cm). Enjoy a 55" TV, refrigerator, desk, seating area and Nespresso machine. The bathroom has a shower, hairdryer, Rituals products, with bathrobe and slippers included.

Max. number of persons
2
Area
From 21 m² / 226 sq ft

Bedding

Double bed(s) x1

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Mini-refrigerator
  • Nespresso machine
  • Free in Room Mineral Water
  • Mini BarAdditional charge

Bathroom

Bathroom Facilities

  • Bathroom doors 32 inches wide
  • Bathroom products
  • Fixed showerhead
  • Flexible showerhead
  • Hair dryer in bathroom
  • Make-up/magnifying mirror
  • Mirror
  • Towel rack

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • High speed internet
  • Wireless internet in your room

Phone Facilities

  • Direct dial telephone

Tv Facilities

  • Children's TV Channels
  • Music TV channels
  • Satellite/cable colour TV
  • 55'/140 cm screen

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Message alert
  • Room for hearing impaired guests
  • Room interior entrance only
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room
  • Visual alarm for hearing impaired

Comfort Features

  • Alarm clock
  • Blackout curtain
  • Blackout Facilities
  • Double Glazing
  • Hair dryer
  • Ironing board and flat-iron
  • Opening windows
  • Shoe polisher

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Operator wake up call
  • Breakfast in bedAdditional charge

Temperature Air Control

  • Air Conditioning
See availabilities

This room offers 2 single size beds (90x200 cm). The Live NDream sleep concept guarantees restful sleep. A seating area offers additional comfort. Enjoy a 55" TV and Nespresso capsule machine. Pamper yourself in the bathroom with Ritual products

Max. number of persons
2
Area
From 20 m² / 215 sq ft

Bedding

Twin bed(s) x2

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Mini-refrigerator
  • Nespresso machine
  • Free in Room Mineral Water

Bathroom

Bathroom Facilities

  • Bathroom doors 32 inches wide
  • Bathroom products
  • Fixed showerhead
  • Flexible showerhead
  • Hair dryer in bathroom
  • Make-up/magnifying mirror
  • Mirror
  • Towel rack

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • High speed internet
  • Wireless internet in your room

Phone Facilities

  • Direct dial telephone

Tv Facilities

  • Children's TV Channels
  • Music TV channels
  • Satellite/cable colour TV
  • 55'/140 cm screen
  • Flat screen

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Message alert
  • Room for hearing impaired guests
  • Room interior entrance only
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room
  • Visual alarm for hearing impaired

Comfort Features

  • Alarm clock
  • Blackout curtain
  • Blackout Facilities
  • Double Glazing
  • Hair dryer
  • Ironing board and flat-iron
  • Opening windows
  • Shoe polisher

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Operator wake up call
  • Breakfast in bedAdditional charge

Temperature Air Control

  • Air Conditioning
See availabilities

Extra space and comfort for families of up to four people. The LiveNDream queen size bed (160x200 cm) and sofa bed (140x200cm) offer space to relax. The room features a 55" TV, refrigerator, Nespresso machine, hairdryer, and Rituals products.

Max. number of persons
4
Area
From 28 m² / 301 sq ft

Bedding

Double sofa bed(s) x1

Double bed(s) x1

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Mini-refrigerator
  • Nespresso machine
  • Free in Room Mineral Water
  • Mini BarAdditional charge

Bathroom

Bathroom Facilities

  • Bathroom doors 32 inches wide
  • Bathroom products
  • Fixed showerhead
  • Flexible showerhead
  • Hair dryer in bathroom
  • Make-up/magnifying mirror
  • Mirror
  • Towel rack

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • High speed internet
  • Wireless internet in your room

Phone Facilities

  • Direct dial telephone

Tv Facilities

  • Children's TV Channels
  • Music TV channels
  • Satellite/cable colour TV
  • 55'/140 cm screen

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Message alert
  • Room for hearing impaired guests
  • Room interior entrance only
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room
  • Visual alarm for hearing impaired

Comfort Features

  • Alarm clock
  • Blackout curtain
  • Blackout Facilities
  • Double Glazing
  • Hair dryer
  • Ironing board and flat-iron
  • Opening windows
  • Shoe polisher

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Operator wake up call
  • Breakfast in bedAdditional charge

Temperature Air Control

  • Air Conditioning
  • Pulse Air
See availabilities

The room is wheelchair accessible, and the cozy Live NDream double bed invites you to dream. Enjoy the 55" TV, refrigerator, Nespresso capsule machine, and complementary WIFI. Pamper yourself with premium Rituals care products in the bathroom.

  • Views:

    Courtyard View

Max. number of persons
2
Area
From 25 m² / 269 sq ft
Accessibility
Accessible room

Bedding

Double bed(s) x1

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Mini-refrigerator
  • Nespresso machine
  • Free in Room Mineral Water

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Bathroom doors 32 inches wide
  • Bathroom products
  • Fixed showerhead
  • Flexible showerhead
  • Hair dryer in bathroom
  • Make-up/magnifying mirror
  • Mirror
  • Towel rack
  • Toilet with side and rear grab bars
  • Handheld shower
  • Roll-in shower with grab bars (fixed fold–down seat)

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • High speed internet
  • Wireless internet in your room

Phone Facilities

  • Direct dial telephone

Tv Facilities

  • Children's TV Channels
  • Music TV channels
  • Satellite/cable colour TV
  • 55'/140 cm screen
  • Flat screen

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Message alert
  • Room for hearing impaired guests
  • Room interior entrance only
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room
  • Visual alarm for hearing impaired

Comfort Features

  • Alarm clock
  • Blackout curtain
  • Blackout Facilities
  • Double Glazing
  • Hair dryer
  • Ironing board and flat-iron
  • Opening windows
  • Shoe polisher

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Operator wake up call
  • Breakfast in bedAdditional charge

Temperature Air Control

  • Air Conditioning
  • Pulse Air
See availabilities

If you would like something more. Spacious and bright, modern design, two rooms, king-size bed and sofa bed offer space for four, ideal for families. Enjoy use of two 55" TVs, daily mini-bar included, Nespresso machine and Rituals care products.

Max. number of persons
4
Area
From 45 m² / 484 sq ft

Bedding

Double bed(s) x1

Double sofa bed(s) x1

Extra bed in room for child on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Mini-refrigerator
  • Nespresso machine
  • Free in Room Mineral Water
  • Mini BarAdditional charge

Bathroom

Bathroom Facilities

  • Bathroom doors 32 inches wide
  • Bathroom products
  • Fixed showerhead
  • Flexible showerhead
  • Hair dryer in bathroom
  • Make-up/magnifying mirror
  • Mirror
  • Towel rack

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • High speed internet
  • Wireless internet in your room

Phone Facilities

  • Direct dial telephone

Tv Facilities

  • Children's TV Channels
  • Music TV channels
  • Satellite/cable colour TV
  • 55'/140 cm screen
  • Flat screen

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Message alert
  • Room for hearing impaired guests
  • Room interior entrance only
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room
  • Visual alarm for hearing impaired

Comfort Features

  • Alarm clock
  • Blackout curtain
  • Blackout Facilities
  • Double Glazing
  • Hair dryer
  • Ironing board and flat-iron
  • Opening windows
  • Shoe polisher

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Operator wake up call
  • Breakfast in bedAdditional charge

Temperature Air Control

  • Air Conditioning
See availabilities

Hotel location

Novotel Hamburg Central Station

Steinstrasse 1
20095 HAMBURG
Germany

GPS:53.5499, 10.0056

Telephone
Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
  • 227 rooms
  • 4 rooms for people with reduced mobility
  • 20 family rooms
  • 2 connecting rooms
  • 227 non-smoking rooms
  • 9 floors

Languages spoken at the hotel

  • German
  • Spanish
  • French
  • Italian
  • Portuguese

Reduced mobility Facilities

100% Non Smoking Property

Elevator to all floor

Laundry / Valet Services

  • Dry cleaning / Ironing

Wi-Fi

  • WiFi at the hotel
  • WiFi in the communal areas
  • High Speed internet Additional charge
  • High Speed WiFi Additional charge

Air conditioning

Desk equipment available

  • Shoe shine machine

Iron

  • Iron at reception

Luggage storage

  • Luggage storage

Pets

Pets allowed Additional charge

Catering

One Restaurant

One Bar

Room service

  • Cold snacks
  • Hot meals

Breakfast

  • Buffet Additional charge

Business

6 Meeting rooms

Family

Babysitting on request

  • Babysitting on request

Services for children

  • Children''s TV Channels

Well-being

Fitness center

  • On site
  • On site
  • Indoor parking
  • Public
  • 115 parking spaces
  • Parking opened 24/7
  • Max Limited Height: 2 m / 6.55 ft

  • Parking pricing: 36.00 € 36 EUR Per day

Services & equipment

  • Intercom
  • Stairs
  • Electric car recharging units 11 kVA

Security

  • Well-lit parking
  • Video surveillance in parking
  • Parking equipped with lights

Accessibility

  • Elevators
  • Accessible parking

MYSA

Photo out of - MYSA

MYSA is the Swedish synonym for well being or to feel at home.

Cooking style
Other cooking style
Capacity
136
Accessibility
Accessible service
Steinstrasse 1, 20095 Hamburg, Germany
Telephone +49 40 741230350
Opening hours
Monday
  • -
Tuesday
  • -
Wednesday
  • -
Thursday
  • -
Friday
  • -
Saturday
  • -
Sunday Closed
Subsequent opening hours

Other informations

Services

  • Air conditioning
  • Wheelchair access
  • Free Wireless internet (WiFi)
  • Pet allowed
  • Booster Seats available (for Baby)
  • Non Smoking Area

Payment

  • Cash
  • Credit card

Credit cards

  • American Express
  • Mastercard
  • Visa

Accommodate food

  • Brunch
  • Children menu
  • Light menu
  • Gluten-free menu
  • Vegetarian menu

MYSA is the Swedish synonym for well being or to feel at home.

MYSA Bar - Chat in a relaxed atmosphere with an elegant range of coffees, cocktails and much more.

Recharge your batteries for the day with a hearty breakfast. Our continental breakfast buffet is available 7 days a week from 6:30 a.m. Choose from a selection of hot and cold dishes, coffee and tea according to your taste.

Open 24 hours, 7 days a week. Equipment: Cardio - Weight - Stretching equipment - TV devices

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.6/5  2,943 reviews

Customer review rating 5.0/5

Sajid S. Families - Confirmed reviews ALL

Dear Sajid, Thank you for positively reviewing your visit. We are delighted that you found our team so friendly and welcoming. It is lovely to hear that the reception staff made a great impression on you in the morning. We are also pleased that you enjoyed our breakfast buffet and appreciated the cleanliness throughout your room. Knowing that the towels, bed sheets and overall organisation met your expectations means a lot to our housekeeping team. It is great that you found the booking process on the Accor ALL App easy and transparent. We are glad our central location made it simple for you to get around Hamburg with your family. The entire team look forward to welcoming you back! Kind regards, Imke, Executive Assistant Manager

Customer review rating 3.5/5

Katrina G. R. Business - Confirmed reviews ALL

Dear Katrina, We are grateful for the time you took to review your recent visit. We are pleased that your room provided a comfortable setting during your business stay. However, we are sincerely sorry that your meal at our MYSA restaurant fell short of your expectations. Our Nordic-inspired cuisine is something we take great pride in, and your feedback regarding the dish you ordered has been noted for careful consideration. Please never hesitate to inform our staff rightaway so we can redo the dish. Nonetheless, we are glad that your overall impression of the hotel remained a positive one. We look forward to the pleasure of welcoming you back. Best regards, Imke, Executive Assistant Manager

Customer review rating 4.5/5

Johannes G. Families - Confirmed reviews ALL

Dear Johannes, Thank you for taking the time to share your thoughts with us. We are delighted that you found our location so convenient, right next to the railway station. That said, we are sorry that the room layout did not fully meet your expectations and that you missed clearer guidance for connecting to the internet. Our free high speed Wi-Fi simply requires your membership number or email address to log in, while the regular wi-fi needs none of those and our team is always happy to help with any setup questions. Nonetheless, we are glad that your overall stay left a positive impression. We hope to provide you with a more enjoyable stay in the future. Kind regards, Imke, Executive Assistant Manager

Customer review rating 4.5/5

Li C. Families - Confirmed reviews ALL

Dear Li C., Please accept our sincere thanks for this kind feedback. We are delighted that you felt so welcome in our lobby, at reception, and at the bar. It means a lot to us that your first stay with Novotel left such a warm impression. Our team is thrilled that our service stood out to you, and we are especially happy that your children enjoyed their time with us. Knowing they appreciated the birthday cake makes us smile. We are also glad you enjoyed our breakfast buffet, with its mix of hot and cold dishes to start the day right. Thank you again; we look forward to welcoming you back soon. Kind regards, Imke, Executive Assistant Manager

Customer review rating 4.5/5

Inge M. Solo - Confirmed reviews ALL

Dear Inge, Thank you very much for your feedback. We are glad you found our hotel to be a very good spot and that you had a nice stay with us. That said, we regret that the breakfast area felt a bit narrow for your liking. We also note your comments about the room temperature and the ease of access. Our team is always available to assist with the air conditioning settings, and we are sorry these aspects did not meet your expectations. Nonetheless, we are pleased that you enjoyed the overall comfort of your visit. We hope you were able to appreciate our central location, right in the heart of Hamburg and just steps from the main train station. We all hope to have the pleasure of welcoming you again. Best regards, Imke, Executive Assistant Manager

Dear Sajid, Thank you for positively reviewing your visit. We are delighted that you found our team so friendly and welcoming. It is lovely to hear that the reception staff made a great impression on you in the morning. We are also pleased that you enjoyed our breakfast buffet and appreciated the cleanliness throughout your room. Knowing that the towels, bed sheets and overall organisation met your expectations means a lot to our housekeeping team. It is great that you found the booking process on the Accor ALL App easy and transparent. We are glad our central location made it simple for you to get around Hamburg with your family. The entire team look forward to welcoming you back! Kind regards, Imke, Executive Assistant Manager

Customer review rating 3.5/5

Katrina G. R. Business - Confirmed reviews ALL

I had a burger at the restaurant, the meat and cheese was like rubber.

Dear Katrina, We are grateful for the time you took to review your recent visit. We are pleased that your room provided a comfortable setting during your business stay. However, we are sincerely sorry that your meal at our MYSA restaurant fell short of your expectations. Our Nordic-inspired cuisine is something we take great pride in, and your feedback regarding the dish you ordered has been noted for careful consideration. Please never hesitate to inform our staff rightaway so we can redo the dish. Nonetheless, we are glad that your overall impression of the hotel remained a positive one. We look forward to the pleasure of welcoming you back. Best regards, Imke, Executive Assistant Manager

Customer review rating 4.5/5

Johannes G. Families - Confirmed reviews ALL

Well located (close to railway station)

Dear Johannes, Thank you for taking the time to share your thoughts with us. We are delighted that you found our location so convenient, right next to the railway station. That said, we are sorry that the room layout did not fully meet your expectations and that you missed clearer guidance for connecting to the internet. Our free high speed Wi-Fi simply requires your membership number or email address to log in, while the regular wi-fi needs none of those and our team is always happy to help with any setup questions. Nonetheless, we are glad that your overall stay left a positive impression. We hope to provide you with a more enjoyable stay in the future. Kind regards, Imke, Executive Assistant Manager

Customer review rating 4.5/5

Li C. Families - Confirmed reviews ALL

This is the first time to stay in Novotel. The service is much better than Hilton. I will choose you if I come to Hamburg again. My kids had good time at your hotel and appreciated to get a birthday cake. Thank you!

Dear Li C., Please accept our sincere thanks for this kind feedback. We are delighted that you felt so welcome in our lobby, at reception, and at the bar. It means a lot to us that your first stay with Novotel left such a warm impression. Our team is thrilled that our service stood out to you, and we are especially happy that your children enjoyed their time with us. Knowing they appreciated the birthday cake makes us smile. We are also glad you enjoyed our breakfast buffet, with its mix of hot and cold dishes to start the day right. Thank you again; we look forward to welcoming you back soon. Kind regards, Imke, Executive Assistant Manager

Customer review rating 4.5/5

Inge M. Solo - Confirmed reviews ALL

I think it was a very nice stay, but I think there could be more space in breakfast area…too narrow.

Dear Inge, Thank you very much for your feedback. We are glad you found our hotel to be a very good spot and that you had a nice stay with us. That said, we regret that the breakfast area felt a bit narrow for your liking. We also note your comments about the room temperature and the ease of access. Our team is always available to assist with the air conditioning settings, and we are sorry these aspects did not meet your expectations. Nonetheless, we are pleased that you enjoyed the overall comfort of your visit. We hope you were able to appreciate our central location, right in the heart of Hamburg and just steps from the main train station. We all hope to have the pleasure of welcoming you again. Best regards, Imke, Executive Assistant Manager

Customer review rating 4.5/5

Claire B. Families - Confirmed reviews ALL

Kids loved the breakfast. It was a great stay albeit in one room, but there is the option to take a suite so you can be separate

Dear Claire, Please accept our sincere thanks for this glowing review. We are delighted that you and your family had such a great stay with us. Our spacious rooms and the wide choice at our breakfast buffet seem to have really hit the mark, and it is wonderful to hear that your children loved starting their day with us. We are also pleased you noticed the option of booking one of our suites, which gives families that little extra space and privacy when needed. Our family rooms and suites are designed with parents in mind. The entire team looks forward to seeing you again in the future. Kind regards, David Rabe Front Office Supervisor

Customer review rating 4.5/5

Britt A. Families - Confirmed reviews ALL

Nice hotel. Great location. Good breakfast. Friendly staff. Will sure recommend this hotel.

Dear Britt, Thank you for your positive feedback. We are delighted that you enjoyed our central location, just steps from Hamburg’s main attractions. It is great to hear that our breakfast buffet set you up well for the day and that our team made you feel so welcome. We are also pleased you had a comfortable stay and found the hotel to your liking. The entire team looks forward to welcoming you back in the future. Best wishes, Imke, Executive Assistant Manager

Customer review rating 3.5/5

Bela D. M. Solo - Confirmed reviews ALL

service was ok, room was nice, location chill. really uncomplicated overall

Dear Bela D., We are delighted that you found your bed comfortable and your room pleasant, and that our service made your stay uncomplicated. However, we are sincerely sorry that some aspects of your stay did not meet your expectations. We understand that the pricing felt steep. Our rates are dynamic and change depending on several factors such as time of booking, stay date, demand or our competitors prices. Generally speaking, the earlier you book, the better the rate. Nonetheless, we are glad our central location suited your plans so well and that you enjoyed a relaxed experience overall. We look forward to welcoming you back in the future. Best wishes, Imke, Executive Assistant Manager

Customer review rating 4.0/5

Syeda S. Business - Confirmed reviews ALL

Great check in and stay. Staff at breakfast was a bit unpleasant when we arrived 5 mins earlier than opening because of an early train.

Dear S., We value your time and effort in providing feedback regarding your stay at our hotel. We are delighted that your check-in went smoothly and that you enjoyed your stay with us. That said, we are sorry that our breakfast team came across as unwelcoming when you arrived shortly before opening. Our buffet starts at 6:30 AM on weekdays, and our staff should always greet guests warmly regardless of the time. Nonetheless, our location right next to Hamburg Central Station makes catching early trains effortless, and we hope you were able to appreciate that convenience during your business trip. We look forward to the pleasure of seeing you again in the future. Best regards, Imke, Executive Assistant Manager

Customer review rating 4.5/5

Johan D. J. Business - Confirmed reviews ALL

Great hotel. Clean, luxury and nice staff members.

Dear Johan, We really appreciate this positive review of your recent visit. We’re glad you enjoyed the clean, luxurious atmosphere and that our team made a great impression during your business trip. The entire team looks forward to welcoming you back for a future visit. Kind regards, David Rabe Front Office Supervisor

Customer review rating 5.0/5

Kasper L. H. Families - Confirmed reviews ALL

We stayed for two nights and had a wonderful experience. The rooms were clean and comfortable, the staff were friendly, helpful, and spoke excellent English, and the hotel breakfast buffet was one of the best we have ever had.

Dear Kasper, We really appreciate this positive review of your recent visit. We are delighted that you found your stay with us so pleasant. It is great that our team made you feel welcome and that their English helped you settle in comfortably. We are also thrilled that you appreciated the cleanliness and comfort of your room, and that our breakfast buffet left such a strong impression. Our hotel sits right in the heart of Hamburg, and we hope you were able to take full advantage of our central location to explore the city with your family. All of the team very much hope that we will have the chance to see you again very soon. Kind regards, David Rabe Front Office Supervisor

Customer review rating 2.0/5

Thinna C. S. A. Families - Confirmed reviews ALL

No warm welcome, no smiles at the reception at check-in. No desire to help with an issue at request. The lady at the breakfast buffet was the only one giving a good morning and a smile. Nice and clean room but pillows was very hard.

Dear Thinna , Thank you for your honest feedback. We are pleased that you found our location convenient and your room clean and comfortable. That said, we are truly sorry to hear that some aspects of your stay did not meet your expectations. A warm welcome sets the tone for any visit, and we regret that our reception team did not convey the cheerful, attentive spirit we value. We also note your feedback about the pillows, the breakfast offering, and the internet speed, and we appreciate you bringing these points to our attention. Nonetheless, it is lovely to know that our breakfast team member brightened your morning with a smile and genuine hospitality. We hope you will consider staying with us again in the future. Best regards, David Rabe Front Office Supervisor

Customer review rating 2.5/5

Rikke F. Families - Confirmed reviews ALL

Room pretty small. Pull-out couch for the kids was small and hard. Only one chair in a room for a family of four. Cleaning was very bad. One day the dishes were not done. Dust had not been removed some places for a long time. The mirror looked like it was cleaned with a floor mop. The restaurant breakfast was good. But it is way too small, which resulted in long lines and a half empty buffet. No bread etc for long periods. Should not be the case for the price range of hotel and breakfast. On the up side. Nice location and nice looking modern facilities.

Dear Rikke, We are delighted that you appreciated our central location and the modern look of our facilities. It is also heartening to know you enjoyed the quality of the breakfast and noticed the dedication of our restaurant team each morning. However, we are truly sorry that several aspects of your stay did not meet your expectations. We regret the shortcomings you encountered with the upkeep of your room and the limited seating in a family space. Our daily housekeeping service is designed to maintain high standards, and our front desk team is always available to address any concerns during your stay. We also understand your disappointment with the breakfast area capacity and buffet replenishment. The restaurant can become busy at peak times, and we recognise the frustration this caused, especially given the price point of the hotel. Nonetheless, your kind words about our central location and the modern design of the hotel mean a great deal to us. Finally, we are grateful that you highlighted the efforts of the wait staff, who work hard to create a welcoming atmosphere even under pressure. We hope to have the opportunity to welcome you back in the future. Best regards, David Rabe Front Office Supervisor

Customer review rating 4.0/5

Karisa P. Solo - Confirmed reviews ALL

Great service.

Dear Karisa, We are delighted you found our hotel well located and comfortable. Our team is also thrilled that you appreciated the great service during your stay. It means a lot to us that you took the time to share these kind words. The entire team looks forward to seeing you again in the future. Kind regards, Imke, Executive Assistant Manager

Customer review rating 4.5/5

Chieu D. T. Business - Confirmed reviews ALL

Top

Lieber Chieu, wir möchten uns bei Ihnen für die rundum positive Bewertung bedanken. Wir freuen uns sehr, dass Sie Ihren Aufenthalt bei uns als hervorragend empfunden haben. Besonders schätzen wir Ihre lobenden Worte über unseren Hotelmanager, der Sie persönlich bedient hat. Es ist uns ein Anliegen, dass sich unsere Gäste vom gesamten Team gut betreut fühlen, und Ihr Hinweis auf den Manager beim Checkout bestätigt, dass wir hier auf dem richtigen Weg sind. Ihr Kommentar "Es ist wie es sollt" zeigt uns, dass Sie sich bei uns rundum wohlgefühlt haben und wir Ihre Erwartungen als ALL Silver Mitglied erfüllen konnten. Wir würden uns freuen, Sie in Zukunft wieder bei uns begrüßen zu können. Freundliche Grüße David Rabe Front Office Supervisor

Customer review rating 5.0/5

Harout K. Families - Confirmed reviews ALL

Nice hotel, close to the train station and city center, very helpful and friendly staff.

Dear Harout, It was a pleasure to receive your kind feedback. We are delighted that you found our hotel comfortable and well placed for your family trip. Our team takes great pride in making every guest feel at home, so it means a lot that you appreciated the friendly service. Andrea will be thrilled to know she made a difference during your stay. We hope that you will return for another excellent experience. Best wishes, David Rabe Front Office Supervisor

Customer review rating 5.0/5

Ida E. Couples - Confirmed reviews ALL

Great location near Central train station, and a very comfortable and large room. Although we arrived three hours before official check-in, we were given a room immediately upon arrival, which was very much appreciated.We thoroughly enjoyed our stay, and will definitely stay with you the next time we come to Novotel (although it is often fully booked, which is understandable). Thank you!

Dear Ida, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon in our Novotel Hamburg central station We wish a lovely week, regards, Andrea/front office manager

Customer review rating 4.5/5

Jeri B. Solo - Confirmed reviews ALL

Good hotel, well located near the central station and downtown area. Modern rooms with comfy beds but pillows are way too small. Breakfast was always very busy, the room is tiny for so many people, staff were always rushing about and dishes were not always replenished. Reception staff were all excellent but sadly the bar staff, breakfast staff and housekeepers did not have the same standards.

Dear Jeri, Thank you very much for your feedback. We are thrilled that you enjoyed your room upgrade and found Lana so helpful, and we are glad our reception team made a great impression throughout your time with us. Your modern room, its cleanliness, and the comfortable bed are exactly what we aim to deliver, and we are pleased the booking process on all.com felt smooth and straightforward. However, we are sorry that several aspects of your stay fell short. The pillow size not being to your liking is something we regret, and we would have gladly brought you additional ones upon request. We are also sorry that the breakfast room felt crowded and that our team seemed rushed, this is not the relaxed start to the day we want for our guests. Your comments about the bar staff and the inconvenience over the glass are disappointing to hear, and we sincerely apologise for the lack of consistency you experienced between departments. We also regret that your welcome drink and amenity did not meet expectations and that the amenities in your room were not refreshed during your stay. Nonetheless, our location right next to the central station and the city centre makes exploring Hamburg easy, and we are delighted that you found this convenient. Finally, it means a lot that you valued Lana’s contribution, and we will share your kind words with her personally. We hope to have the opportunity to welcome you again. Kind regards, David Rabe Front Office Supervisor

Customer review rating 4.5/5

Carol P. Solo - Confirmed reviews ALL

Everything was comfortable, convenient, well designed and smooth. Exactly as it should be.

Dear Carol, Thank you for taking the time to review your recent experience. We are delighted that you found everything comfortable, convenient and well designed during your stay. Our team is also glad you appreciated the Go Green option and the recycling bin in your room. It is rewarding to know these small touches made a difference for you. That said, we regret that your meal at MYSA did not fully meet your expectations. The Caesar Salad is certainly on the richer side, and we understand your wish for a lighter dish. Our kitchen team is always happy to suggest alternatives or adapt plates where possible, so please do ask on your next visit. Nonetheless, we are pleased that your overall experience was so smooth and that our brand new hotel left such a positive impression. We look forward to welcoming you again. Kind regards, Imke, Executive Assistant Manager

Customer review rating 4.5/5

John P. Couples - Confirmed reviews ALL

This is a well thought out hotel providing modern and comfortable accommodation. It also has an excellent restaurant serving Nordic style food.

Dear John, Thank you for taking the time to share your feedback. We are delighted that you found our hotel well designed and your room so comfortable. Our team took great care in creating a modern yet cosy atmosphere, and it is rewarding to know that made a difference during your stay with us. We are also glad the ALL App made your booking smooth and that your check-in at reception went exactly as it should. It is lovely to hear you enjoyed the Nordic cuisine at MYSA, our restaurant team will be thrilled by your praise. Finally, we are pleased that the modern touches throughout the hotel left such a good impression. Every detail was chosen to help our guests feel at home, and your words confirm we are on the right track. We look forward to welcoming you for another pleasant stay. Best wishes, Imke, Executive Assistant Manager

Other web-users rate our hotel

  • 2,005 reviews 9.6/10 Location
  • 2,058 reviews 7.9/10 Room
  • 1,572 reviews 8.3/10 Service
  • 35 reviews 7.9/10 WiFi
  • 1,167 reviews 8.4/10 Breakfast
  • 793 reviews 8.2/10 Cleanliness
  • 639 reviews 9.5/10 Vibe
  • 338 reviews 3.4/10 Value

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