Novotel Hamburg Central Station

Customer review rating (ALL Rating) 4.6/5 2,744 reviews

Best price
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Novotel Hamburg Central Station - Image 1
Novotel Hamburg Central Station - Image 2
Novotel Hamburg Central Station - Image 3
Novotel Hamburg Central Station - Image 4
Steinstrasse 1, 20095 HAMBURG, Germany

Description

Hotel extras

  • The MYSA Eatery Lounge serves Nordic cuisine

  • Up to 2 children of 16 and under can stay with their parents for free.

  • 5 meeting rooms with state-of-the-art technology and relaxation area

  • Paid public underground parking, access on level -3

  • Fitness area - open 24 hours a day, 7 days a week

Our accommodation(s)

Book this hotel
Room 1
See availabilities

Room

Superior room with 1 double size bed and sofa bed

Photo out of - Superior room with 1 double size bed and sofa bed

Enjoy restful nights in this room in our comfortable double bed (160x200) as well as a 55" TV, a sofa bed (80x200) for your child and a Nespresso machine. The bathroom offers a hairdryer and Rituals care products.

Max. number of persons
3
Area
From 22 m² / 236 sq ft

Bedding

Double bed(s) x1

Single sofa bed(s) x1

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Mini-refrigerator
  • Nespresso machine
  • Free in Room Mineral Water

Bathroom

Bathroom Facilities

  • Bathroom doors 32 inches wide
  • Bathroom products
  • Fixed showerhead
  • Flexible showerhead
  • Hair dryer in bathroom
  • Make-up/magnifying mirror
  • Mirror
  • Towel rack

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • High speed internet
  • Wireless internet in your room

Phone Facilities

  • Direct dial telephone

Tv Facilities

  • Children's TV Channels
  • Music TV channels
  • Satellite/cable colour TV
  • 55'/140 cm screen

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Message alert
  • Room for hearing impaired guests
  • Room interior entrance only
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room
  • Visual alarm for hearing impaired

Comfort Features

  • Alarm clock
  • Blackout curtain
  • Blackout Facilities
  • Double Glazing
  • Hair dryer
  • Ironing board and flat-iron
  • Opening windows
  • Shoe polisher

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Operator wake up call
  • Breakfast in bedAdditional charge

Temperature Air Control

  • Air Conditioning
  • 3 pers. max
  • 22 m² / 236 sq ft
  • Bedding 1 x Double bed(s) and 1 x Single sofa bed(s)
See availabilities

Feeling good is a top priority with the LiveNDream queen size bed (160x200 cm). Enjoy a 55" TV, refrigerator, desk, seating area and Nespresso machine. The bathroom has a shower, hairdryer, Rituals products, with bathrobe and slippers included.

Max. number of persons
2
Area
From 21 m² / 226 sq ft

Bedding

Double bed(s) x1

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Mini-refrigerator
  • Nespresso machine
  • Free in Room Mineral Water
  • Mini BarAdditional charge

Bathroom

Bathroom Facilities

  • Bathroom doors 32 inches wide
  • Bathroom products
  • Fixed showerhead
  • Flexible showerhead
  • Hair dryer in bathroom
  • Make-up/magnifying mirror
  • Mirror
  • Towel rack

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • High speed internet
  • Wireless internet in your room

Phone Facilities

  • Direct dial telephone

Tv Facilities

  • Children's TV Channels
  • Music TV channels
  • Satellite/cable colour TV
  • 55'/140 cm screen

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Message alert
  • Room for hearing impaired guests
  • Room interior entrance only
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room
  • Visual alarm for hearing impaired

Comfort Features

  • Alarm clock
  • Blackout curtain
  • Blackout Facilities
  • Double Glazing
  • Hair dryer
  • Ironing board and flat-iron
  • Opening windows
  • Shoe polisher

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Operator wake up call
  • Breakfast in bedAdditional charge

Temperature Air Control

  • Air Conditioning
See availabilities

This room offers 2 single size beds (90x200 cm). The Live NDream sleep concept guarantees restful sleep. A seating area offers additional comfort. Enjoy a 55" TV and Nespresso capsule machine. Pamper yourself in the bathroom with Ritual products

Max. number of persons
2
Area
From 20 m² / 215 sq ft

Bedding

Twin bed(s) x2

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Mini-refrigerator
  • Nespresso machine
  • Free in Room Mineral Water

Bathroom

Bathroom Facilities

  • Bathroom doors 32 inches wide
  • Bathroom products
  • Fixed showerhead
  • Flexible showerhead
  • Hair dryer in bathroom
  • Make-up/magnifying mirror
  • Mirror
  • Towel rack

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • High speed internet
  • Wireless internet in your room

Phone Facilities

  • Direct dial telephone

Tv Facilities

  • Children's TV Channels
  • Music TV channels
  • Satellite/cable colour TV
  • 55'/140 cm screen
  • Flat screen

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Message alert
  • Room for hearing impaired guests
  • Room interior entrance only
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room
  • Visual alarm for hearing impaired

Comfort Features

  • Alarm clock
  • Blackout curtain
  • Blackout Facilities
  • Double Glazing
  • Hair dryer
  • Ironing board and flat-iron
  • Opening windows
  • Shoe polisher

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Operator wake up call
  • Breakfast in bedAdditional charge

Temperature Air Control

  • Air Conditioning
See availabilities

Extra space and comfort for families of up to four people. The LiveNDream queen size bed (160x200 cm) and sofa bed (140x200cm) offer space to relax. The room features a 55" TV, refrigerator, Nespresso machine, hairdryer, and Rituals products.

Max. number of persons
4
Area
From 28 m² / 301 sq ft

Bedding

Double sofa bed(s) x1

Double bed(s) x1

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Mini-refrigerator
  • Nespresso machine
  • Free in Room Mineral Water
  • Mini BarAdditional charge

Bathroom

Bathroom Facilities

  • Bathroom doors 32 inches wide
  • Bathroom products
  • Fixed showerhead
  • Flexible showerhead
  • Hair dryer in bathroom
  • Make-up/magnifying mirror
  • Mirror
  • Towel rack

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • High speed internet
  • Wireless internet in your room

Phone Facilities

  • Direct dial telephone

Tv Facilities

  • Children's TV Channels
  • Music TV channels
  • Satellite/cable colour TV
  • 55'/140 cm screen

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Message alert
  • Room for hearing impaired guests
  • Room interior entrance only
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room
  • Visual alarm for hearing impaired

Comfort Features

  • Alarm clock
  • Blackout curtain
  • Blackout Facilities
  • Double Glazing
  • Hair dryer
  • Ironing board and flat-iron
  • Opening windows
  • Shoe polisher

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Operator wake up call
  • Breakfast in bedAdditional charge

Temperature Air Control

  • Air Conditioning
  • Pulse Air
See availabilities

The room is wheelchair accessible, and the cozy Live NDream double bed invites you to dream. Enjoy the 55" TV, refrigerator, Nespresso capsule machine, and complementary WIFI. Pamper yourself with premium Rituals care products in the bathroom.

  • Views:

    Courtyard View

Max. number of persons
2
Area
From 25 m² / 269 sq ft
Accessibility
Accessible room

Bedding

Double bed(s) x1

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Mini-refrigerator
  • Nespresso machine
  • Free in Room Mineral Water

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Bathroom doors 32 inches wide
  • Bathroom products
  • Fixed showerhead
  • Flexible showerhead
  • Hair dryer in bathroom
  • Make-up/magnifying mirror
  • Mirror
  • Towel rack
  • Toilet with side and rear grab bars
  • Handheld shower
  • Roll-in shower with grab bars (fixed fold–down seat)

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • High speed internet
  • Wireless internet in your room

Phone Facilities

  • Direct dial telephone

Tv Facilities

  • Children's TV Channels
  • Music TV channels
  • Satellite/cable colour TV
  • 55'/140 cm screen
  • Flat screen

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Message alert
  • Room for hearing impaired guests
  • Room interior entrance only
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room
  • Visual alarm for hearing impaired

Comfort Features

  • Alarm clock
  • Blackout curtain
  • Blackout Facilities
  • Double Glazing
  • Hair dryer
  • Ironing board and flat-iron
  • Opening windows
  • Shoe polisher

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Operator wake up call
  • Breakfast in bedAdditional charge

Temperature Air Control

  • Air Conditioning
  • Pulse Air
See availabilities

If you would like something more. Spacious and bright, modern design, two rooms, king-size bed and sofa bed offer space for four, ideal for families. Enjoy use of two 55" TVs, daily mini-bar included, Nespresso machine and Rituals care products.

Max. number of persons
4
Area
From 45 m² / 484 sq ft

Bedding

Double bed(s) x1

Double sofa bed(s) x1

Extra bed in room for child on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Mini-refrigerator
  • Nespresso machine
  • Free in Room Mineral Water
  • Mini BarAdditional charge

Bathroom

Bathroom Facilities

  • Bathroom doors 32 inches wide
  • Bathroom products
  • Fixed showerhead
  • Flexible showerhead
  • Hair dryer in bathroom
  • Make-up/magnifying mirror
  • Mirror
  • Towel rack

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • High speed internet
  • Wireless internet in your room

Phone Facilities

  • Direct dial telephone

Tv Facilities

  • Children's TV Channels
  • Music TV channels
  • Satellite/cable colour TV
  • 55'/140 cm screen
  • Flat screen

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Message alert
  • Room for hearing impaired guests
  • Room interior entrance only
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room
  • Visual alarm for hearing impaired

Comfort Features

  • Alarm clock
  • Blackout curtain
  • Blackout Facilities
  • Double Glazing
  • Hair dryer
  • Ironing board and flat-iron
  • Opening windows
  • Shoe polisher

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Operator wake up call
  • Breakfast in bedAdditional charge

Temperature Air Control

  • Air Conditioning
See availabilities

Hotel location

Novotel Hamburg Central Station

Steinstrasse 1
20095 HAMBURG
Germany

GPS:53.5499, 10.0056

Telephone

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
  • 227 rooms
  • 4 rooms for people with reduced mobility
  • 20 family rooms
  • 2 connecting rooms
  • 227 non-smoking rooms
  • 9 floors

Languages spoken at the hotel

  • German
  • Spanish
  • French
  • Italian
  • Portuguese

Reduced mobility Facilities

100% Non Smoking Property

Elevator to all floor

Laundry / Valet Services

  • Dry cleaning / Ironing

Wi-Fi

  • WiFi at the hotel
  • WiFi in the communal areas
  • High Speed internet Additional charge
  • High Speed WiFi Additional charge

Air conditioning

Desk equipment available

  • Shoe shine machine

Iron

  • Iron at reception

Luggage storage

  • Luggage storage

Pets

Pets allowed Additional charge

Catering

One Restaurant

One Bar

Room service

  • Cold snacks
  • Hot meals

Breakfast

  • Buffet Additional charge

Business

6 Meeting rooms

Family

Babysitting on request

  • Babysitting on request

Services for children

  • Children''s TV Channels

Well-being

Fitness center

  • On site
  • On site
  • Indoor parking
  • Public
  • 115 parking spaces
  • Parking opened 24/7
  • Max Limited Height: 2 m / 6.55 ft

  • Parking pricing: 36.00 € 36 EUR Per day

Services & equipment

  • Intercom
  • Stairs
  • Electric car recharging units 11 kVA

Security

  • Well-lit parking
  • Video surveillance in parking
  • Parking equipped with lights

Accessibility

  • Elevators
  • Accessible parking

MYSA

Photo out of - MYSA

MYSA is the Swedish synonym for well being or to feel at home.

Cooking style
Other cooking style
Capacity
136
Accessibility
Accessible service
Steinstrasse 1, 20095 Hamburg, Germany
Telephone +49 40 741230350
Opening hours
Monday
  • -
Tuesday
  • -
Wednesday
  • -
Thursday
  • -
Friday
  • -
Saturday
  • -
Sunday Closed
Subsequent opening hours

Other informations

Services

  • Air conditioning
  • Wheelchair access
  • Free Wireless internet (WiFi)
  • Pet allowed
  • Booster Seats available (for Baby)
  • Non Smoking Area

Payment

  • Cash
  • Credit card

Credit cards

  • American Express
  • Mastercard
  • Visa

Accommodate food

  • Brunch
  • Children menu
  • Light menu
  • Gluten-free menu
  • Vegetarian menu

MYSA is the Swedish synonym for well being or to feel at home.

MYSA Bar - Chat in a relaxed atmosphere with an elegant range of coffees, cocktails and much more.

Recharge your batteries for the day with a hearty breakfast. Our continental breakfast buffet is available 7 days a week from 6:30 a.m. Choose from a selection of hot and cold dishes, coffee and tea according to your taste.

Open 24 hours, 7 days a week. Equipment: Cardio - Weight - Stretching equipment - TV devices

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.6/5  2,744 reviews

Customer review rating 5.0/5

Jani S. Families - Confirmed reviews ALL

Dear Jani, Thank you for writing a review. We are delighted that you found our breakfast excellent and enjoyed the comfort of a clean, well-kept room. Our team also truly values your loyalty to ALL, and we are glad your family trip left such a positive impression. That said, we are sorry for the shortfall you noticed with the amenities during your stay. Our front desk team is always available to help with any request, and we would have been happy to assist right away. Nonetheless, our central location makes it easy to explore Hamburg, and we hope you managed to take advantage of it during your visit. We hope to welcome you back for an improved stay in the future! Best wishes, David Rabe Front Office Supervisor

Customer review rating 5.0/5

Antonio I. Families - Confirmed reviews ALL

Dear Antonio, It was a pleasure to receive your kind feedback. We are delighted that our location made your stay so convenient, with the railway station and historic downtown just steps away. Our team truly values your praise for their friendly and professional service, and we are glad they could welcome you into your room before the usual check-in time. It is wonderful that you appreciated the cleanliness of your eighth-floor room and the sweeping view over the city. We look forward to seeing you again. Best wishes, David Rabe Front Office Supervisor

Customer review rating 4.0/5

Jyri K. Couples - Confirmed reviews ALL

Dear Jyri, Thank you for taking the time to share your thoughts with us. We are delighted that our central location worked so well for your stay. It is great to hear you found your room clean and that our breakfast set you up well each morning. Having said that, we are sorry that some aspects of your stay did not meet your expectations. Our air conditioning allows individual adjustment within a temperature range, and we regret this felt limiting during your visit. We also note your comment regarding the room upgrade and we will talk with our team to better communicate if an upgrade is not available. As you already had booked a high room category, only family rooms and suites could be considered an upgrade. However, these are the room types we have the least of and they were already fully booked for several nights during your stay. Nonetheless, we are pleased you appreciated the convenience of being right next to the U-Bahn station and that our brand new hotel made a positive impression. Your loyalty as a Gold member means a lot to us, and we are glad you enjoyed your welcome drink and amenity. We all hope we have the pleasure of seeing you again. Best regards, Imke, Executive Assistant Manager

Customer review rating 5.0/5

Elisabeth E. Couples - Confirmed reviews ALL

Dear Elisabeth, Please accept our sincere thanks for this glowing review. We are delighted that our location right by the central station made your stay so convenient. It is wonderful to hear that you found your room spotless and enjoyed the comfort of our LIVE N DREAM beds and linen. Our team truly values your recognition of their warm welcome, and we are glad their friendliness added to your experience. We look forward to welcoming you back for a memorable stay in the future. Kind regards, Imke, Executive Assistant Manager

Customer review rating 4.5/5

David C. Couples - Confirmed reviews ALL

Dear David, We appreciate you letting us know about your recent visit. We’re glad you enjoyed our hotel’s location and breakfast buffet, and found the Accor ALL App booking easy. Sorry the air-conditioning controls weren’t clear; our front desk is always ready to help. We’re happy your stay left a positive impression and you’d recommend us. We hope to welcome you back. Best wishes, David Rabe Front Office Supervisor

Dear Jani, Thank you for writing a review. We are delighted that you found our breakfast excellent and enjoyed the comfort of a clean, well-kept room. Our team also truly values your loyalty to ALL, and we are glad your family trip left such a positive impression. That said, we are sorry for the shortfall you noticed with the amenities during your stay. Our front desk team is always available to help with any request, and we would have been happy to assist right away. Nonetheless, our central location makes it easy to explore Hamburg, and we hope you managed to take advantage of it during your visit. We hope to welcome you back for an improved stay in the future! Best wishes, David Rabe Front Office Supervisor

Customer review rating 5.0/5

Antonio I. Families - Confirmed reviews ALL

Hotel is very close to the railway station and historical downtown. There is a subway station by the entrance too. Breakfast was great and staff is friendly and professional.

Dear Antonio, It was a pleasure to receive your kind feedback. We are delighted that our location made your stay so convenient, with the railway station and historic downtown just steps away. Our team truly values your praise for their friendly and professional service, and we are glad they could welcome you into your room before the usual check-in time. It is wonderful that you appreciated the cleanliness of your eighth-floor room and the sweeping view over the city. We look forward to seeing you again. Best wishes, David Rabe Front Office Supervisor

Customer review rating 4.0/5

Jyri K. Couples - Confirmed reviews ALL

New hotel, next to U-bahn station. Rooms are clean, good breakfast. Everything worked except air conditioning.

Dear Jyri, Thank you for taking the time to share your thoughts with us. We are delighted that our central location worked so well for your stay. It is great to hear you found your room clean and that our breakfast set you up well each morning. Having said that, we are sorry that some aspects of your stay did not meet your expectations. Our air conditioning allows individual adjustment within a temperature range, and we regret this felt limiting during your visit. We also note your comment regarding the room upgrade and we will talk with our team to better communicate if an upgrade is not available. As you already had booked a high room category, only family rooms and suites could be considered an upgrade. However, these are the room types we have the least of and they were already fully booked for several nights during your stay. Nonetheless, we are pleased you appreciated the convenience of being right next to the U-Bahn station and that our brand new hotel made a positive impression. Your loyalty as a Gold member means a lot to us, and we are glad you enjoyed your welcome drink and amenity. We all hope we have the pleasure of seeing you again. Best regards, Imke, Executive Assistant Manager

Customer review rating 5.0/5

Elisabeth E. Couples - Confirmed reviews ALL

Clean room, nice beds and linen. Friendly staff

Dear Elisabeth, Please accept our sincere thanks for this glowing review. We are delighted that our location right by the central station made your stay so convenient. It is wonderful to hear that you found your room spotless and enjoyed the comfort of our LIVE N DREAM beds and linen. Our team truly values your recognition of their warm welcome, and we are glad their friendliness added to your experience. We look forward to welcoming you back for a memorable stay in the future. Kind regards, Imke, Executive Assistant Manager

Customer review rating 4.5/5

David C. Couples - Confirmed reviews ALL

A lovely hotel and very convenient for Hamburg Station. An excellent buffet breakfast. It would have been useful to have instructions in the room for the air-conditioning contols.

Dear David, We appreciate you letting us know about your recent visit. We’re glad you enjoyed our hotel’s location and breakfast buffet, and found the Accor ALL App booking easy. Sorry the air-conditioning controls weren’t clear; our front desk is always ready to help. We’re happy your stay left a positive impression and you’d recommend us. We hope to welcome you back. Best wishes, David Rabe Front Office Supervisor

Customer review rating 4.5/5

Pei-yu B. Families - Confirmed reviews ALL

The room is not big but enough for two and you got everything you need. 10 minutes walk from train station.

Dear Pei-Yu, Thank you for reviewing your visit to our hotel. We’re glad you found the room comfortable with the new Nespresso machine and everything you needed. Our central location near the main train station should make access easy, and our team is always ready to assist. We appreciate your positive feedback on booking, pricing, and your ALL Classic loyalty. We hope that you will return on a future occasion. All the best, David Rabe Front Office Supervisor

Customer review rating 4.0/5

Gabriela C. Solo - Confirmed reviews ALL

The hotel is conveniently located near Central Station and also close to main attractions of Hamburg.

Dear Gabriela, Many thanks for your valuable feedback. We’re glad you appreciated our prime location and the cleanliness of your room. Sorry about the carpet odor; we appreciate you letting us know so we can improve. We look forward to welcoming you for a more enjoyable stay in the future. Best regards, David Rabe Front Office Supervisor

Customer review rating 5.0/5

Jesper J. Business - Confirmed reviews ALL

As always a pleasure

Dear Jesper, Thank you for taking the time to share your thoughts with us. We are thrilled that your stay with us was once again a pleasure. It is great to know you find our rooms comfortable and our website easy to use when booking. However, we regret that modifying your reservation proved more complicated than expected. Our team is always available by phone to assist with any changes, and we will investigate why the chnages were not done properly. If done correctly, your booking will show the changes in both the website and the app. All feedback for our hotels also flows into the headquarters and I sincerely hope they will take note of your feedback regarding the app and website regarding amended bookings. Nonetheless, we are glad our central location near the main train station makes your business trips to Hamburg easier. We value your loyalty as a Gold member and appreciate your continued trust in Novotel. Thank you again. We look forward to welcoming you back in a few days. Kind regards, Imke, Executive Assistant Manager

Customer review rating 4.0/5

Nancy M. S. M. Solo - Confirmed reviews ALL

The hotel is just a 5-minute walk from the main train station, and there are also bus stops and subway stations in front of the hotel.

Dear Nancy, Thank you very much for this kind review. We are delighted that you found our location so convenient for your visit. Our team works hard to provide a comfortable base right in the heart of Hamburg, and being close to public transport and the main train station is something many guests enjoy. We are truly glad you had a great overall experience with us during your stay. We hope you will return for a memorable stay. Best wishes, Imke, Executive Assistant Manager

Customer review rating 1.5/5

Chi M. H. Families - Confirmed reviews ALL

We stayed at Novotel Hamburg Central Station to celebrate our daughter's birthday. Unfortunately, our room had no air conditioning throughout our stay, making it very uncomfortable. We appreciate that the hotel manager refunded the cost of three breakfasts as a goodwill gesture. However, on our last morning, the fire alarm sounded during breakfast and all guests had to evacuate before we could finish our meal. Although I understand that safety comes first, this was another disruption to our stay. The staff were polite and tried to help, but overall our experience did not meet the standard we expected from Novotel and Accor. I hope Accor will review our case and consider additional goodwill compensation.

Dear Chi M., thank you for providing your observations. We appreciate your kind words about the friendliness of our team. It is wonderful to hear that you found our staff helpful and that the booking process was convenient. We are also grateful that the manager’s gesture of refunding several breakfasts was meaningful to your family. Knowing your room was kept clean despite the challenges during your stay is important to us. However, we sincerely apologize that your experience fell short in some areas. We acknowledge that the room comfort did not live up to your expectations, particularly due to temperature controls. Unplanned events such as the fire alarm impacted your final morning and interrupted your stay. Thankfully the fire department was quickly able to confirm the reason was a burned toast and breakfast resumed within 20 Minutes of the alarm going off. Finally, we understand this was an important family visit and are grateful you recognized the goodwill shown by our manager. Your appreciation for our team’s efforts matters to us and we awarded some extra points to your membership. We hope to have the pleasure of welcoming you back for an improved experience. Kind regards, Imke, Executive Assistant Manager

Customer review rating 4.5/5

Robert Y. J. Couples - Confirmed reviews ALL

We had a good stay at Novotel. Hotel is in a great location, across the street from Hamburg central station. The room was basic but it provided all we needed. The bed was comfortable.

Dear Robert, We thank you for taking the time to provide us with your feedback. We are glad you enjoyed your time at Novotel Hamburg Central Station. Our team is delighted you found the rooms comfortable and well looked after. However, we are sorry the online connectivity did not work as smoothly as everything else during your stay. Nonetheless, it is wonderful that our central location made exploring Hamburg convenient for you. We look forward to welcoming you back in the future. Best wishes, Imke, Executive Assistant Manager

Customer review rating 4.5/5

Stephen B. Business - Confirmed reviews ALL

Top! Thanks! I was late - otherwise I would prefer a "normal" room. Scrambled eggs could have a more "fresh eggs" experience...

Dear Stephen, We appreciate you letting us know about your recent visit. We are delighted that you found your stay pleasant and that the comfort of your room met your expectations. Our team is also pleased that the hotel’s setting contributed to your experience. For your next stay, we will do our best to give you an upgrade according to your status level. Due to the last minute booking, this was not possible this time. That said, we are sorry for any confusion concerning the use of your loyalty points. The recognition of ALL points should be seamless, and we will take your observation on board for future stays. Nonetheless, our hotel values your positive overall feedback and we are glad you appreciated the convenient central location, making it easy for you during your business trip. We hope to welcome you back. Best wishes, Imke, Executive Assistant Manager

Customer review rating 3.5/5

Alex H. Families - Confirmed reviews ALL

Air conditioning was very inconsistent. It was really cold and really warm at times. I asked ay reception but nothing happened. The showers only had hot water. Otherwise the location of the hotel was amazing, easy access to the train station and a bus station around the corner. Many restaurants in walking distance.

Dear Alex, Thank you for choosing our hotel and for sharing your review. We are delighted that you valued our central setting, which allows easy access to public transport and a variety of local dining options within walking distance. Your satisfaction with our location is important to us, and we are glad it contributed positively to your family trip. However, we are sincerely sorry that some aspects of your stay did not meet your expectations. Our team regrets the difficulties you experienced with the room climate and temperature control in the bathroom, as well as the lack of follow-up at reception. We always aim to provide a comfortable and attentive service and will take your comments into consideration. Nonetheless, it is encouraging to see your overall appreciation of your stay, which means a lot to our entire team at Novotel Hamburg Central Station. We hope that we may have the pleasure of welcoming you back in the future. Kindest regards, Imke, Executive Assistant Manager

Customer review rating 4.0/5

Brigitte H. Solo - Confirmed reviews ALL

Alles i.O.

Liebe Brigitte, vielen Dank für das Teilen Ihrer Erfahrungen bei uns. Wir freuen uns zu hören, dass unsere Buchungsmöglichkeiten Ihren Erwartungen entsprochen haben und Sie Ihr Frühstück besonders genießen konnten. Dennoch, es tut uns leid, dass die Geschwindigkeit des Internetzugangs nicht Ihren Erwartungen entsprochen hat. Unser Team unterstützt Sie jederzeit gern, sollten während Ihres Aufenthalts Unannehmlichkeiten auftreten. Abschließend positiv gesehen, unsere zentrale Lage freut uns sehr und wir hoffen, Sie konnten Ihren Aufenthalt dadurch rundum genießen. Hoffentlich hatten Sie eine schöne Heimreise und besuchen uns auch in der Zukunft wieder. Freundliche Grüße Imke, Executive Assistant Manager

Customer review rating 5.0/5

Alexander C. Families - Confirmed reviews ALL

Excellent friendly staff, one of the best breakfast choices we have had.

Dear Alexander, Thank you for choosing our hotel. We are very glad that our team made your family stay so enjoyable. Our staff always aims to provide a welcoming atmosphere, and knowing you appreciated their friendliness means a lot to us. It is fantastic you enjoyed the breakfast selection, as we strive to offer a wide range of choices for a great start to the day. We are delighted Zach at the bar left a positive impression, and your praise for the loyalty program encourages us to keep delivering valuable rewards. Your comments motivate us to make every visit memorable, especially for our loyal guests. We hope to welcome you back in the future. Best wishes, Imke, Executive Assistant Manager

Customer review rating 2.0/5

Stephane O. Families - Confirmed reviews ALL

Nice hotel, very modern very well located, easy to visit the city from here. Restaurant is nice with nice cocktails. Yet it took more than 24 hours for them to make the second bed for my children. I had to bring up myself bed sheets from the reception for the first night, and it was still not done for the nap the next day. I asked for a gesture at the checkout, reception said they were not aware (sic!) and will write back to me. They did not and when I sent an email they responded and offer 50€ and said they were not aware (again ! Sic!). Strange service... Also impossible to put cocktails on the room. I had to pay for them each time (they were very good by the way !!)

Dear Stephane, Thank you for your honest feedback. We are pleased to know you found the hotel’s modern style appealing and appreciated the inviting atmosphere in our restaurant, as well as the cocktails served during your stay. However, we are truly sorry to hear that some aspects of your stay did not meet your expectations. We realize the comfort of your family, efficiency of our team, and coordination at reception are all essential to a pleasant visit. Unfortunately, while your reservation was for a family room, the reservation mentioned only 2 adults and no children, which led to not preparing the sofabed in advance. However it is disappointing that the preparation for your children’s bedding was not completed as promptly as intended, once we were informed and that follow-up communication fell short of what you should expect from us. We also regret any inconvenience you faced with our payment and billing process at the bar, as well as obstacles you experienced at both check-in and departure, which affected your overall satisfaction. We value your feedback on the booking process and loyalty program, and we will consider your comments to enhance our guest experience going forward. Nonetheless, it is good to hear the hotel’s central location made it easy for you to explore Hamburg and enjoy what the city has to offer. We hope you will consider staying with us again in the future. Best regards, Imke, Executive Assistant Manager

Customer review rating 3.5/5

Paul J. Couples - Confirmed reviews ALL

We stayed four nights, having never visited the city before. The hotel is easily reached from both airport and train. All communication was brilliant. We requested a quiet room, and so it was, although a little dark. We found the bed comfortable, maybe a little soft, and the pillows are strangely small, and one of us had significant neck pain after just one night. We complained, but apparently they didn't have different pillows. We often stay in Accor hotels - normally Ibis, and have never had issues before. We hope to come again, but may choose a different hotel next time.

Dear Paul, We appreciate you sharing your comments with us. We are grateful that you found our hotel convenient for exploring Hamburg and that reaching us from both the airport and train station was straightforward. Your remarks about the smooth reservation process and flexible cancellation features are especially appreciated, as we strive to provide a worry-free start to every guest’s stay. However, we note your concerns regarding the sleeping experience and your impression of the loyalty program. Our beds should have two different types of pillows to begin with; one softer and one with more density to better brace the neck. While more pillows of the same types are generally available upon request, please know we understand your wish for additional options and take your feedback seriously. Your comments about the membership program are also duly noted and will be shared with our colleagues at Accor. Nonetheless, we are glad you considered the central setting of our hotel a highlight of your visit to Hamburg. It would be a pleasure to see you again on a future occasion. Kind regards, Imke, Executive Assistant Manager

Customer review rating 5.0/5

Janice T. Families - Confirmed reviews ALL

Walking distance from the city center. Clean and comfortable.

Dear Janice, We appreciate your kind review. We are delighted that you found our hotel within easy reach of Hamburg’s main attractions. Our team is glad you enjoyed a spotless and inviting space during your family visit. It is wonderful that you felt comfortable throughout your stay and valued both the convenience and care we put into every detail. We are truly pleased our loyalty program met your expectations and helped make your experience even better, from booking to your time with us. We look forward to welcoming you back for a memorable stay in the future. Kind regards, Imke, Executive Assistant Manager

Customer review rating 4.5/5

Kang S. Business - Confirmed reviews ALL

nice hotel with good location. closed to certral station and city certer. reception guy was very kind. very good breakfast with many kinds of smoked fishes which i like very much.

Dear S., Thank you for choosing our hotel. We are delighted you enjoyed your business stay at Novotel Hamburg Central Station. Our team is thrilled you appreciated our strategic location near transport links and the city center. Your kind words about our reception colleague from Uzbekistan will be shared with him directly, we take pride in our multicultural team’s warm service. The smoked fish selection at breakfast is indeed a favorite among our guests exploring Nordic culinary influences. We hope to see you again soon for another enjoyable experience. Best wishes, Imke, Executive Assistant Manager

Customer review rating 5.0/5

Camilla C. H. Couples - Confirmed reviews ALL

Everything was perfect

Dear Camilla C., It was a pleasure to receive this great review. We’re thrilled your experience at Novotel Hamburg Central Station met all your expectations. It’s fantastic to hear you appreciated our central location near Hamburg Hauptbahnhof and found value in your ALL Accor Classic membership benefits during your couples’ getaway. Our team particularly enjoys helping members make the most of their stays through personalized service. We hope you will return for a memorable stay. Best wishes, Imke, Executive Assistant Manager

Other web-users rate our hotel

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  • 1,545 reviews 8.3/10 Service
  • 30 reviews 6.5/10 WiFi
  • 1,125 reviews 8.3/10 Breakfast
  • 767 reviews 8/10 Cleanliness
  • 647 reviews 9.6/10 Vibe
  • 339 reviews 3.6/10 Value

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