Novotel Hamburg Central Station (Grand Opening)

Customer review rating (ALL Rating) 4.4/5 1,022 reviews

Novotel Hamburg Central Station (Grand Opening) - Image 1
Novotel Hamburg Central Station (Grand Opening) - Image 2
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Steinstrasse 1, 20095 HAMBURG, Germany

Description

Hotel extras

  • The MYSA Eatery Lounge serves Nordic cuisine.

  • 2 children up to 16 years stay free of charge in their parents' room.

  • 5 meeting rooms with state-of-the-art technology and a relaxation area

  • Public parking garage - access on level -3

  • Fitness area - open 24 hours a day, 7 days a week

Our accommodation(s)

Hotel location

Novotel Hamburg Central Station (Grand Opening)

Steinstrasse 1
20095 HAMBURG
Germany

GPS:53.5499, 10.0056

Telephone

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

MYSA

MYSA is the Swedish synonym for well being or to feel at home.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  1,022 reviews

Customer review rating 5.0/5

W B. Couples - Confirmed reviews ALL

Minimalistisch ingericht. Geen smaakgevoelige wanddecoratie, alles met mooie kleuren op elkaar afgestemd.

Beste gast, Fijn dat u de tijd nam uw beoordeling achter te laten. We zijn erg blij dat uw ervaring met Novotel Hamburg Central Station zo positief was. We zijn verheugd dat u de locatie van ons hotel en het minimalistische interieurdesign kon waarderen, waarbij warme kleuren harmonieus op elkaar zijn afgestemd voor een sfeervolle ambiance. Het is fantastisch dat u de nabijheid van het treinstation en de metro benadrukt, wat reizen door Hamburg moeiteloos maakt. Daarnaast streven we ernaar om een moderne en rustgevende omgeving voor onze gasten te creëren, vrij van overmatige decoratie, om een gevoel van rust en ruimte te bevorderen. Met vriendelijke groet en graag tot ziens, Imke, Executive Assistant Manager

Customer review rating 4.0/5

Walter Z. Families - Confirmed reviews ALL

Tolle Lage, Zimmer o.k., sauber und ruhig. Frühstück top.

Sehr geehrter Walter, haben Sie vielen Dank, dass Sie sich die Zeit für eine Bewertung unseres Hotels genommen haben. Es freut uns sehr, dass Sie die Sauberkeit und Ruhe in Ihrem Zimmer sowie unser reichhaltiges Frühstücksangebot genossen haben. Es ist unser Ziel, unseren Gästen einen komfortablen und angenehmen Aufenthalt zu bieten. Dennoch bedauern wir, dass die Stabilität des Zusatzbetts nicht Ihren Erwartungen entsprach und auch, dass Sie bei der Buchung Schwierigkeiten hatten. Wir verstehen, dass dies zu Unannehmlichkeiten führen kann und entschuldigen uns dafür. Bitte seien Sie versichert, dass wir Ihr Feedback ernst nehmen und nach Möglichkeiten suchen, um solche Situationen in Zukunft zu vermeiden. Schließlich sind wir erfreut, dass Sie die Lage unseres Hotels als positiv hervorgehoben haben. Die zentrale Position nahe dem Hauptbahnhof und vielen Sehenswürdigkeiten ist in der Tat ein geschätztes Merkmal unseres Hauses, von dem wir hoffen, dass Sie es vollumfänglich nutzen konnten. Wir hoffen, Sie auch in Zukunft wieder bei uns begrüßen zu dürfen! Mit freundlichen Grüßen, Imke, Executive Assistant Manager

Customer review rating 5.0/5

Gunter S. Families - Confirmed reviews ALL

Idealer Standort für Stadtbesichtigung sowie Anbindung an öffentliche Verkehrsmittel Tolles Frühstücksbuffet

Sehr geehrter Herr S., vielen Dank für Ihr positives Feedback! Es freut uns sehr, dass Sie Ihren Aufenthalt im Novotel Hamburg Central Station so genossen haben. Wir sind erfreut, dass Sie die ideale Lage unseres Hotels für Ihre Stadtbesichtigungen sowie die Nähe zu den öffentlichen Verkehrsmitteln hervorgehoben haben. Es ist ebenfalls wunderbar zu hören, dass unser reichhaltiges Frühstücksbuffet zu einem gelungenen Start in den Tag beitragen konnte. Wir hoffen, Sie besuchen uns wieder einmal. Mit freundlichen Grüßen, Mario Waheeb, Front Office Manager

Customer review rating 3.0/5

Leonard L. L. Families - Confirmed reviews ALL

We arrived at around 10pm at the hotel and the reception was empty. We had to go to the bar to ask for reception personnel to assist us to get our keys as we have already checked in online. We used to have 2 welcome drinks per room, but only received 1 drink per room this time... The rooms were quite nice and the amenities were incredible. However, the shampoo was empty, the sink soap was nearly empty. We never bothered with asking for assistance as we were leaving early the next day. The bar people were exceptional. They were quite helpful and very friendly. The location is great! It was near the train station which we usually use when in Europe.

Dear Leonard, Thank you for taking the time to share your review. We are delighted that you enjoyed the bar staff’s service, our meticulous cleanliness, and our range of room amenities. Our team strives to offer exceptional service and a comfortable stay, and it brings us joy to know that these aspects enhanced your visit. However, we regret to hear about the issues you encountered with the reception availability and the welcome drink, as well as the oversight regarding the toiletries in your room. Our guests’ comfort is our top priority, and we truly apologize that we fell short in these areas. We understand the importance of personalized service, especially for our valued ALL - Accor Live Limitless members, and we are sorry that your experience did not reflect the high standards we aspire to uphold. Nonetheless, we are thrilled that our central location near the train station contributed positively to your stay, providing convenience and ease of access to various parts of the city. We are also pleased to know that the exceptional service from our bar staff left a lasting impression on you, reflecting the essence of the NOVOTEL brand. We hope we will have the opportunity to see you again in the future. Best regards, Imke, Executive Assistant Manager

Customer review rating 5.0/5

Kelechi E. Business - Confirmed reviews ALL

The rooms are very comfortable and cosy.

Dear Kelechi, Thank you very much for this kind review of your recent stay. It truly warms our hearts to hear that your stay with us was so enjoyable. We are delighted that you found the rooms to be not only comfortable and cosy, but also well maintained. Our team works tirelessly to ensure that each guest experiences the high-quality standards and inviting atmosphere that Novotel Hamburg Central Station is known for. Furthermore, we are particularly proud of our modern, air-conditioned rooms with our cozy LIVE N DREAM beds and triple-glazed windows ensuring a restful night’s sleep. We look forward to seeing you again soon. Best regards, Mario Waheeb, Front Office Manager

Other web-users rate our hotel

  • 879 reviews 9.6/10 Location
  • 928 reviews 7.5/10 Room
  • 716 reviews 7.8/10 Service
  • 13 reviews 5.4/10 WiFi
  • 484 reviews 8.1/10 Breakfast
  • 385 reviews 9.7/10 Vibe
  • 346 reviews 7.7/10 Cleanliness
  • 141 reviews 2.8/10 Value

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