Novotel Hamburg Central Station

Customer review rating (ALL Rating) 4.5/5 2,000 reviews

Novotel Hamburg Central Station - Image 1
Novotel Hamburg Central Station - Image 2
Novotel Hamburg Central Station - Image 3
Novotel Hamburg Central Station - Image 4
Steinstrasse 1, 20095 HAMBURG, Germany

Description

Hotel extras

  • The MYSA Eatery Lounge serves Nordic cuisine

  • Up to 2 children of 16 and under can stay with their parents for free.

  • 5 meeting rooms with state-of-the-art technology and relaxation area

  • Public parking garage - access on level -3

  • Fitness area - open 24 hours a day, 7 days a week

Our accommodation(s)

Hotel location

Novotel Hamburg Central Station

Steinstrasse 1
20095 HAMBURG
Germany

GPS:53.5499, 10.0056

Telephone

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

MYSA

MYSA is the Swedish synonym for well being or to feel at home.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  2,000 reviews

Customer review rating 3.5/5

George V. Business - Confirmed reviews ALL

A very good hotel in an excellent location in the city center. Excellent staff. Unfortunately there was no heating in the room (it was -10 outside) with mediocre mattresses, but the professionalism and service of the staff helped us

Dear George, Thank you for your valuable feedback. We are delighted your business trip was met with the comfort and convenience our location offers. Our team takes pride in delivering attentive service, and it’s wonderful knowing their efforts contributed positively to your experience. With your ALL Accor status, we hope you felt the benefits of your membership throughout your stay. Your willingness to recommend both our hotel and loyalty program is truly appreciated. We strive to create memorable experiences for all guests, and feedback like yours motivates us to maintain the high standards you expect. We hope that we may have the pleasure of welcoming you back in the future. Kindest regards, Imke, Executive Assistant Manager

Customer review rating 4.5/5

Charles J. J. Business - Confirmed reviews ALL

(A minor point, was not having an iron in the room. I made a few calls to reception and housekeeping to get one later in the evening but no answer. I got one delivered in the morning. It was a minor issue as I did not have to travel early in the morning, but just a thought would be to have one in each room as per most hotels I visit on business). Overall I was extremely pleased with the hotel and will definitely book again when in Hamburg.

Dear Charles J., Please accept our sincere thanks for this kind feedback. We are delighted that you enjoyed your overall experience with us. We appreciate your kind words about our convenient location and modern amenities, which are designed to cater to business travelers like yourself. It’s wonderful to hear that our breakfast offerings added a positive touch to your mornings. However, we regret the delay in assisting with your request for an iron. Actually all rooms should have an iron and ironing board inside and we regret that this was not the case with your rooms. Our team is available 24 hours to address guest needs promptly, and we’ll reinforce this protocol to ensure smoother service. Nonetheless, we’re thrilled that our facilities met your expectations, and we look forward to welcoming you back soon. The proximity to Hamburg Central Station and key business districts remains a highlight for many of our guests. The whole team hope we have the pleasure of seeing you again on another occasion. Kind regards, Imke, Executive Assistant Manager

Customer review rating 4.5/5

Elsie S. Couples - Confirmed reviews ALL

Easy check in/out. Excellent breakfast. Nice room.

Dear Elsie, Thank you for letting us know how satisfied you were with your recent stay. We are thrilled to hear your experience at Novotel Hamburg Central Station met your expectations. Knowing that our guests leave satisfied drives our team to maintain high standards. It brings us joy that you found the check-in and check-out process smooth and enjoyed the variety at our breakfast buffet. Your appreciation for the modern room comforts motivates us to keep refining our offerings. As loyal ALL Accor members, your continued trust in our brand is truly valued. We look forward to welcoming you back in the future. Kind regards, Imke, Executive Assistant Manager

Customer review rating 5.0/5

Jesper J. Business - Confirmed reviews ALL

I was warmly welcomed upon arrival, and the staff were consistently helpful and accommodating. The room was clean and luxurious, with water and coffee provided as part of the stay. There is a small fitness room available, which I unfortunately discovered too late, but it's good to know for next time.

Dear Jesper, Thank you for taking the time to share your feedback. We’re delighted you had such a positive experience with us. Our team is thrilled you appreciated the warm welcome and attentive service throughout your stay. We take pride in maintaining spotless, comfortable rooms and are glad you found the in-room amenities like the coffee and water to your liking. The fitness facilities are indeed available 24/7, perfect for squeezing in a workout during busy schedules. Lastly, we’re happy our Classic status benefits could enhance your visit and look forward to your next opportunity to explore more of our services. We look forward to welcoming you back. Best wishes, David Rabe Front Office Supervisor

Customer review rating 4.0/5

Christopher P. Solo - Confirmed reviews ALL

Breakfast was wildly variable - although staff were friendly and helpful, breakfast items such as eggs (either scrambled or soft-boiled) were cold on some days, nicely hot on others. It was also a bit off that breakfast was very English (mushrooms, baked beans, etc.) - I would have appreciated a more German breakfast (e.g., mettbrötchen)!

Dear Christopher, We really appreciate this positive review of your stay. Thank you for recognizing our team’s friendly service. We regret the inconsistent breakfast temperature and will consider your preference for more regional options. Your loyalty as a Silver member means a lot to us. We hope to welcome you back. Best wishes, David Rabe Front Office Supervisor

Other web-users rate our hotel

  • 1,684 reviews 9.6/10 Location
  • 1,718 reviews 7.8/10 Room
  • 1,321 reviews 8.1/10 Service
  • 23 reviews 5.3/10 WiFi
  • 945 reviews 8.3/10 Breakfast
  • 638 reviews 9.6/10 Vibe
  • 634 reviews 8.1/10 Cleanliness

Powered by Trustyou

Our other establishments nearby

All our hotels in Hamburg