Novotel Hamburg Central Station

Customer review rating (ALL Rating) 4.3/5 571 reviews

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Novotel Hamburg Central Station - Image 1
Novotel Hamburg Central Station - Image 2
Novotel Hamburg Central Station - Image 3
Novotel Hamburg Central Station - Image 4
Steinstrasse 1, 20095 HAMBURG, Germany

Description

Hotel extras

  • The MYSA Eatery Lounge serves Nordic cuisine.

  • 2 children up to 16 years stay free of charge in their parents' room.

  • 5 meeting rooms with state-of-the-art technology and a relaxation area

  • Public parking garage - access on level -3

  • Fitness area - open 24 hours a day, 7 days a week

Our accommodation(s)

Hotel location

Novotel Hamburg Central Station

Steinstrasse 1
20095 HAMBURG
Germany

GPS:53.5499, 10.0056

Telephone

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

MYSA

Non contractual photo

MYSA is the Swedish synonym for well being or to feel at home.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.3/5  571 reviews

Not quite delivered

Customer review rating 3.0/5

Anonymous Business - Confirmed reviews ALL

The features of the room seemed incomplete. Various aspects were missing, for instance a kettle, sugar, a fridge, a desk (for working).

Nice hotel with a nice location

Customer review rating 4.0/5

Anonymous Business - Confirmed reviews ALL

Overall, the experience was as expected. The property was nice, the rooms were clean, and everything went as expected. The bar was challenging to get a drink from on Saturday evening, so much so that I ended up giving up and just calling it a night. Breakfast was pleasant.

Dear Guest, Thank you for taking the time to share your review with us. We’re pleased to know that you enjoyed the quality of our property and felt comfortable in our well-kept rooms, as guest comfort and cleanliness are always top priorities for us. We are, however, sorry to hear that the service at our MYSA Bar did not meet your expectations. Our aim is to create a relaxing atmosphere with a sophisticated selection of drinks and dishes, but we understand that during busy periods, service can sometimes be slower than anticipated. Please accept our apologies for any inconvenience this may have caused during your stay. Your satisfaction is very important to us, and your feedback helps us make continuous improvements. On a positive note, we’re delighted that you enjoyed our breakfast and our prime location in the heart of Hamburg, making it easy to explore the city’s attractions. Creating an exceptional guest experience is our mission, and we’re glad these elements contributed to a memorable stay for you. We look forward to welcoming you back in the future and providing an even better experience. Best regards, Novotel Hamburg Central Station

Great Stay, Great Location

Customer review rating 4.5/5

James T. Business - Confirmed reviews ALL

Really good Hotel, great staff.

Dear Mr T., Thank you for taking the time to share your review. We are glad that your stay with us was a pleasant one and that you enjoyed our location. Thank you for also acknowledging our team's service; your kind comments encourage us to continue with our efforts to make every stay here a memorable one for our guests. We hope we will have the opportunity to see you again in the future. Best regards, Daniele Ruiu Novotel Hamburg Central Station

needs work on quality service

Customer review rating 2.5/5

Jesper Friends - Confirmed reviews ALL

when we checked in the person checking us in spoke broken, but almost acceptable German. We were not recognized or greeted as Platinum guests, there was confusion over our room numbers, I was not offered an upgrade. The cost of parking at the hotel is inappropraite, we saved 50% by going across the street. While you held our credit card details, you had wrongly only charged us for one room, I had to insist on paying for both. Were told the second room was a no show, while we stood at reception with keys to different rooms. Were promised an email follow up and copy of second payment. Neither has arrived, but money has been deducted from my credit card. Rooms seem nice, though the area around you is a complete mess due to public roadworks.

Best location

Customer review rating 4.5/5

Ditte Families - Confirmed reviews ALL

Nice new and modern hotel. Very central location. Breakfast super fine.

Dear Ditte, we would like to thank you for this review about your recent experience in our hotel. We are thrilled to hear about your positive impressions of our hotel's contemporary design and convenient amenities. We are delighted that you enjoyed the breakfast offerings at Novotel Hamburg Central Station, and we appreciate your acknowledgement of our central location, providing easy access to Hamburg's attractions. It's wonderful to know that these aspects contributed to your satisfaction. However, we regret to hear that our breakfast variety did not fully meet your expectations regarding filter coffee, waffles, and omelets. We understand the importance of starting the day with a meal that is both satisfying and to your liking. Your feedback is valuable to us and will be considered as we continuously strive to enhance our breakfast experience. Finally, we take pride in our hotel's modernity, with facilities such as air-conditioned rooms and a brand new Nespresso machine for a premium in-room coffee experience. It is great to see that these features positively impacted your stay. The entire team really hope we can welcome you back on a future occasion. Kindest regards, Imke, Executive Assistant Manager

Other web-users rate our hotel

  • 521 reviews 9.6/10 Location
  • 536 reviews 7.4/10 Room
  • 424 reviews 7.6/10 Service
  • 6 reviews 4.5/10 WiFi
  • 302 reviews 7.9/10 Breakfast
  • 238 reviews 9.6/10 Vibe
  • 203 reviews 7.8/10 Cleanliness
  • 90 reviews 2.2/10 Value

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.