25hours Hotel Hamburg HafenCity 4 stars

TripAdvisor rating 4.5/5 2,211 reviews

25hours Hotel Hamburg HafenCity - Image 1
25hours Hotel Hamburg HafenCity - Image 2
25hours Hotel Hamburg HafenCity - Image 3
25hours Hotel Hamburg HafenCity - Image 4
Ueberseeallee 5, 20457 HAMBURG, Germany

Description

Hotel extras

  • heimat restaurant

  • Harbour sauna

  • Library - mare Schmökerstube at the 25hours Hotel Altes Hafenamt

  • Clubfloor to relax

  • Mare kiosk

Our accommodation(s)

Hotel location

25hours Hotel Hamburg HafenCity

Ueberseeallee 5
20457 HAMBURG
Germany

GPS:53.5414631, 9.9984652

Telephone
Fax +49 40 257777888

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
Near the property
  • Car park

HEIMAT

The restaurant only serves the best that german,austrian and swiss cuisine has to offer.From the North Sea to the Alps. Seasonality is top priority here. The corner stone of the culinary concept is a three-course menu - the so - called Herzstück menu.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

TripAdvisor Rating  4.5/5  2,211 reviews

Certificate of excellence 2024

Just brilliant and outstanding communication

TripAdvisor rating 5.0/5

jennifermU549PB TripAdvisor review

Just amazing - I have not even arrived to stay at the hotel but communication has been exceptional and a special shout out to Lando who have helped me sort out something even before I arrive - they have really made my day...

Hello Thank you very much for your great review! We are very pleased that you enjoyed your stay with us and hope to welcome you back here in Hamburg soon! Best, Patrick Moreira General Manager

Hamburg's finest! A convenient and fantastic hotel.

TripAdvisor rating 5.0/5

Nicolas S TripAdvisor review

25hours Hotel HafenCity is bold, hype, and effortlessly welcoming. Staff are truly friendly and amazing! With its vibrant interiors, imaginative design, and thoughtful details, it ranks among Hamburg’s most stylish destinations for both romantic stays and professional business meetings. It's a very convenient and great place to stay in Hamburg. Special mention to the fantastic breakfast.

Hello Thank you very much for your great review! We are very pleased that you enjoyed your stay with us and hope to welcome you back here in Hamburg soon! Best, Patrick Moreira General Manager

Hamburg 25 Hours - Style over substance.

TripAdvisor rating 2.0/5

Claire155 Couples - TripAdvisor review

The good. We appreciated the minibar with a couple of free beers and bottle of water. Unlike other reviewers we didn’t expect this to be topped up, but then we wee only there for two nights and opted to not have the room serviced for our stay. Comfortable bed and duvet, pillows ok. Good blackout curtains and a pleasant enough view of the back of the hotel. Excellent shower. I particularly liked the shelves next to my side of the bed (partner had just a small bedside table) with a couple of electric sockets and a usb port to charge your phone. Decent bedside reading light. Handy for the u-bahn and the Westfield centre. The not so good. Understaffed reception. Took a while to check in and out, and particularly when collecting our luggage. Often reception staff were on the phone. If it were me, I would have asked the caller to hang on a second, then acknowledge the guests waiting in person with ‘I’ll be with you in a moment’, but instead, we were all ignored u til the lengthy phone call was finished. Dark dark dark. Decor involves a nautical theme all ropes and crates. Rooms are cabins. My first thought on arrival (after, ‘oh dear, there’s a long queue for checkin’) was ‘help, I’m around 40 years too old for this hotel’. When we got to our room, I realised I’m not too old, just the wrong gender. It’s a blokes hotel. Trying to resemble a ship, there’s a shelving u it disguised as a rope ladder, and a luggage trunk hiding the fridge and trying its best to be a desk (but you would t want to). Continuing with the nautical theme, there was a tattoo type drawing of a stripper in the loo. There’s a magazine by the loo. In my experience, women don’t generally read whilst sitting on the loo, we do what we need to do and we’re gone. The bathroom mirror is not suitable for applying makeup (or shaving I suppose). There’s a magnifying mirror inset into the main mirror but if you’re not tall enough it’s no use to you. The bathroom bin is designed like a bucket with a rope attached but no lid. Rather unhygienic if you’re female and needing to dispose of sanitary products. No kettle or tea or coffee supplies. Small safe which is not big enough for an iPad. There is a trendy bag to borrow available in the room. In the trunk furniture feature, there are several high fashion arty magazines plus a hardback catalogue with arty shots of nude women modelling said bag. You know, sitting in a cocktail bar with the bag over the shoulder, but totally starkers, like you do. I’m really no prude, if it was on a beach, then ok, but like most people, I don’t open the door to the pizza delivery man whilst naked. As if to confirm this book is just for the Male Gaze, a couple of photos show the models snuggling up to each other. There are no nude men. Where are the nude men?? The very bad. Staff member knocked on door rather early, I opened the door, he apologised and was standing outside the next door room, as if he’d just got the room wrong. Ok. But then at 8am and he again knocked and let himself into room whilst we were still in bed. This was on morning of checkout. There is absolutely NO reason to let yourself into a room on the morning of checkout unless it’s gone past the checkout time. Isn’t it normal to check if guests have actually checked out? So anyway, instead of leaving our luggage and going out for breakfast, we checked out and left our luggage at reception, as we didn’t feel safe knowing someone was anxious to clean up and maybe then dumping the luggage without us knowing where, exactly. If I had been in the room on my own I might well have screamed the place down. We did inform the receptionist on leaving. We wonder if any senior staff were informed? Hint. Remember to put the ‘do not disturb’ sign up if you don’t want staff walking in your room when you’re still in bed. This shouldn’t be necessary but it clearly is.

Thank you for your feedback and the time you took to tell us your impressions. I am sorry that we could not completely satisfy you. We have taken your feedback on board to look at this in more detail. With the renewed request for your indulgence, and I hope to see you again soon, I send my best regards from Hamburg. Patrick Moreira General Manager

Fabulous place to stay!

TripAdvisor rating 5.0/5

Stephen H TripAdvisor review

This was the second stay at this hotel, the first was May 2024 and we came back as we loved Hamburg and this hotel. They were building the new Westfield next to the hotel last year so it was nice to be back and see it fully open. Good selection of the usual clothes shops and some restaurants. This hotel is a few minutes walks from U4 Überseequartier station which makes travelling easy, although it is only a 15 minute walk to the City Centre. The hotel has a restaurant with breakfast and dinner as well as a gift shop selling a range of gifts. The rooms are quite retro and funky. VHS tapes and player, and 12” record player. There is a library in the hotel where you can get others VHS tapes and 12” records. Mini bar with soft drinks and some snacks.

Hello Thank you very much for your great review! We are very pleased that you enjoyed your stay with us and hope to welcome you back here in Hamburg soon! Best, Patrick Moreira General Manager

Great Location

TripAdvisor rating 5.0/5

Blake W Couples - TripAdvisor review

Great proximity to a lot within HafenCity and Altstadt, very walkable. Very nice accommodations with a modern feel. Staff were all very friendly. Breakfast buffet was really nice. Remember to make dinner reservations in advance if interested, we didn’t realize and they were completely booked that evening.

Thank you very much for your great review! We are very pleased that you enjoyed your stay with us and hope to welcome you back here in Hamburg soon! Best Patrick Moreira General Manager

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Other web-users rate our hotel

  • 748 reviews 9.3/10 Location
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  • 857 reviews 9.1/10 Service
  • 12 reviews 5.8/10 WiFi
  • 571 reviews 7.8/10 Breakfast
  • 548 reviews 9.4/10 Vibe
  • 267 reviews 6.3/10 Value
  • 215 reviews 6.6/10 Cleanliness

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.