25hours Hotel Hamburg HafenCity

TripAdvisor rating 4.5/5 2,169 reviews

25hours Hotel Hamburg HafenCity - Image 1
25hours Hotel Hamburg HafenCity - Image 2
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Description

Hotel extras

  • heimat restaurant

  • Harbour sauna

  • Library - mare Schmökerstube at the 25hours Hotel Altes Hafenamt

  • Clubfloor to relax

  • Mare kiosk

Our accommodation(s)

Hotel location

25hours Hotel Hamburg HafenCity

Ueberseeallee 5
20457 HAMBURG
Germany

GPS:53.5414631, 9.9984652

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
Near the property
  • Car park

HEIMAT

The restaurant only serves the best that german,austrian and swiss cuisine has to offer.From the North Sea to the Alps. Seasonality is top priority here. The corner stone of the culinary concept is a three-course menu - the so - called Herzstück menu.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

TripAdvisor Rating  4.5/5  2,169 reviews

Certificate of excellence 2024

Amazing beds!

TripAdvisor rating 5.0/5

Linnéa H Couples - TripAdvisor review

We were here for just a weekend. The staff was very welcoming. The lobby had this great aura and cool style. The room was very fresh, and and the bed was so comfortable. Maby the most comfortable bed I slept in in hotels. Breakfast 9/10. We will definitely come back here when we come back to Hamburg

Thank you very much for your great review! We are very pleased that you enjoyed your stay with us and hope to welcome you back here in Hamburg soon! Best Patrick Moreira General Manager

Really interesting and well done themed hotel

TripAdvisor rating 5.0/5

Kevandkaren Business - TripAdvisor review

These quirky hotels with distinct themes sometimes work and sometimes not. My opinion is that this hotel had nailed it pretty well. The cabin, industrial effect honouring the old Hafencity environment was consistent and well done. I was here to facilitate a workshop in the shipping container meeting room. Very clever!! The rooms were spacious , very well equipped, good mini bar selection included in the room price and really interesting. I was quite surprised if the overall standard with the very reasonably priced tag. Would definitely stay here again when in the area. Well done to the friendly, helpful team on duty👏

Thank you very much for your great review! We are very pleased that you enjoyed your stay with us and hope to welcome you back here in Hamburg soon! Best Patrick Moreira General Manager

Very comfy bed, great staff.

TripAdvisor rating 3.0/5

PhilipYos Business - TripAdvisor review

The staff, always friendly, and very approachable. Great lobby and restaurant, very trendy and modern. However the rooms are a bif naff, and very much staged into something rather silly. No chair in my room. Bathroom clean, and classic. I property wouldnt stay again. 15 minuts walk from the central station in very interesting area.

Thank you very much for your great review! We are very pleased that you enjoyed your stay with us and hope to welcome you back here in Hamburg soon! Best Patrick Moreira General Manager

Form over content. Creative design but lacking in comfort and functionality

TripAdvisor rating 4.0/5

StellanovaCPH Families - TripAdvisor review

My 13-year-old son and I had a wonderful stay at 25hours Bikini in Berlin last year, so we chose 25hours on our first trip to Hamburg. The location was perfect for us and we love the modern casual luxury and boutique concept. Unfortunately this hotel disappointed us despite helpful staff and accomplished design. The hotel's facilities immediately seem very appealing and generous - free minibar, free sauna package, free tea in the common living areas, where you are invited to "hang out", an exhibition of modern typewriters with an invitation to write a letter and let the reception send it , chill out room with vinyls, but it seems more like form over substance and several of the facilities did not work or worked poorly. The minibar consisted of two bottles of water, a single coke, chocolate bar and two beers. Nothing was filled up during the stay. Calling it a free minibar is quite nice. No option to heat water for tea or coffee in the room (which we really missed), no coffee in the lounge or reception either, only tea letters, but on the other hand no cups / mugs freely available. Here, a Nespresso machine (or similar) would really have been a nice thing. Twice we tried to ask for "the free sauna package" (which apparently consisted of slippers and a bathrobe) and both times we were told that it was "sold out" and that we could just use the sauna anyway and use the towels that was in the sauna area. The sauna area is designed so that you step straight into a common changing room, and both times we tried, we - my 13-year-old son and I - entered among fully undressed people in dense steam, while we ourselves were fully clothed. The fact that the light didn't work either (which, of course, is an accident), and the area was therefore dark and steamy, didn't make it any better, and we felt somewhat out of place. Although we are used to the German textile-free sauna environments, we missed a separate changing area. Both times there were only piles of used towels, no fresh ones, so it could be tightened up a bit here. The room was fun and charmingly decorated, but still had some shortcomings. The beds - which are nice and medium at other 25hours hotels (eg Bikini in Berlin), were here very hard and uncomfortable. The duvets were of different weights - a summer duvet on one side and a thicker one on the other side. Strange, Not super good quality, but we are also connoisseurs in that area. The pillows also a little sloppy. The TV had the usual German synchronized channels and BCC / CNN, but unfortunately not Netflix or the option of Chrome cast, which I think should be standard now. Of the toiletries, I missed hair conditioner, which I also think should be standard for a boutique hotel of the class to which 25Hours belongs. I had to buy it in the delicious but expensive shop at the reception for the tidy sum of 28 euros. Overall, the indent is that 25hours is really well thought out and executed with great ingenuity and design joy, but unfortunately at the expense of functionality and comfort and savings. However, fill up the mini-bar every time there is cleaning, at least with water bottles, change to a Smart TV with Netflix and HBO pre-installed, have bathrobes and slippers in the room, several pillows available (pillow menu), give guests the opportunity to make coffee and maintain your exhibition in the lounge area so that functionality and usability follow the design.

Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Best Patrick Moreira General Manager

Great hotel

TripAdvisor rating 5.0/5

Casper I TripAdvisor review

Super hotel with friendly staff and lovely rooms. Always a great experience to arrive and the staff seem interested and genuine. The rooms are spacious and well decorated. The beds are good and the hotel is in a great location. The restaurant and breakfast are great and highly recommended. The bar in Altes Hafenamt is a must go.

Thank you very much for your great review! We are very pleased that you enjoyed your stay with us and hope to welcome you back here in Hamburg soon! Best Patrick Moreira General Manager

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Other web-users rate our hotel

  • 652 reviews 8.9/10 Location
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  • 775 reviews 9/10 Service
  • 22 reviews 6.7/10 WiFi
  • 529 reviews 7.8/10 Breakfast
  • 509 reviews 9.4/10 Vibe
  • 286 reviews 6/10 Value
  • 223 reviews 7.3/10 Amenities

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