ibis Hamburg City 3 stars

Dear guests, Thank you very much for your excellent rating and positive feedback following your stay at ibis Hamburg City. We are thrilled to learn that you enjoyed your time with us and were satisfied with various aspects of our hotel. It is particularly rewarding to hear that you appreciated the friendliness of our staff, the excellent breakfast, the cleanliness, and the comfort of your room. We also thank you for your loyalty as a member of the ALL - Accor Live Limitless bonus program. Your recommendation is a great honor, and we hope to welcome you back to our hotel soon. If you have any further concerns or questions, please feel free to reach out to us. Best regards, Carsten Woll Hoteldirektor ibis Hamburg City

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely Carsten Woll Hoteldirektor

Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely Carsten Woll Hoteldirektor

Dear Business t., Thank you for taking the time to share your feedback about your stay at ibis Hamburg City. We are sorry to hear that you were not satisfied with various aspects of your stay. Your comments regarding room temperature and pillows are important. Comfortable sleep is of utmost importance, and we regret that you were dissatisfied in this regard. We will make sure that these issues are addressed to ensure the sleep comfort of future guests. Furthermore, if you let us know about such issues , we can resolve them. We also apologize for the confusion regarding your booking confirmation. We would recommend reaching out directly to our reservation team for further information on reservation conditions, as these can depend on various factors. You have made a flexible booking. It is guaranteed until 7.00 pm. If you arrive later than this, you should give us a creditcard for guarantee the room after 7.00 pm. Your note on the price-value ratio and cleanliness is also significant. Your comment on carpet hygiene will be taken into account, and we will ensure our cleaning procedures are reviewed and improved. The ALL Accor Live Limitless bonus program offers members a range of benefits, including discounts and exclusive offers. We apologize for any lack of familiarity with this program. If you would like more information, we are here to assist. Once again, thank you for your comments. We hope to welcome you back in the future and ensure that your stay meets your expectations. Sincerely, Carsten Woll Hotel Manager ibis Hamburg City • Hamburg

Dear Cesar, Thank you for sharing your feedback on your stay at ibis Hamburg City. We're delighted to hear that you had a nice and pleasant stay. It's great to know that you found the hotel to be very clean, the staff friendly, and the location convenient, close to Hafen City and the city center. We appreciate your comments about the Wi-Fi, and we'll look into how we can improve the transmission speed. Your suggestions are valuable to us. If you ever return to Hamburg, we'd be happy to welcome you back. If you have any more feedback or requests, please feel free to reach out to us. We're here to ensure your next stay is just as enjoyable. Best regards, Carsten Woll Hotel Director ibis Hamburg City • Hamburg