ibis Hamburg City 3 stars

Customer review rating (ALL Rating) 4.3/5 2,495 reviews

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Amsinckstrasse 3, 20097 HAMBURG, Germany

Description

Hotel extras

  • Central location to many hotspots such as harbor, pier, city center, theater and more!

  • Downtown location

  • Free WiFi

  • Private undercover car park

Our accommodation(s)

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Hotel location

ibis Hamburg City

Amsinckstrasse 3
20097 HAMBURG
Germany

GPS:53.548115, 10.009499

Telephone
Fax +49 40 309986444

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • 100% Non Smoking Property

BAR

Our bar is always there for you: Every day, we serve round-the-clock beverages and refreshments, hot drinks and tasty food. Crispy paninis are available in five delicious versions, and can also be taken away! Live sporting events are shown on Sky.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.3/5  2,495 reviews

TripAdvisor Rating  4.0/5  1,107 reviews

Several issues

Customer review rating 3.0/5

Anonymous Business - Confirmed reviews ALL

First was given a room for special need persons which was not comfortable for me. Second room at the end discovered that my room was not being locked which means i could open my room without key.

Dear Guest, Thank you for taking the time to provide us with your detailed feedback. We sincerely apologize for the issues you encountered during your stay. Your comfort and satisfaction are very important to us, and it’s clear we fell short in some areas. We regret the inconvenience caused by the initial room assignment and the security issue with your room. Rest assured, we will thoroughly investigate this to ensure it does not happen again. Your comments about the Wi-Fi and breakfast offerings are appreciated and will be shared with the relevant teams for improvement. Additionally, we’ll focus on ensuring our staff continues to enhance their approachability and engagement with guests. Thank you for highlighting areas where we excelled, such as our team’s service and your check-in and check-out experiences. We hope you will give us another opportunity to make your next visit more enjoyable. Best regards, Hasan Karadas Hoteldirektor ibis Hamburg City

Well located, near t the central station

Customer review rating 2.5/5

Silvia D. B. Business - Confirmed reviews ALL

When I'm traveling to Hamburg, I always stay in the Ibis City Center. Unfortunately, this time my stay wasn't as pleasant as normal. The TV wasn't working, the shower was cold, the sink drain was clogged so the water drained away very slowly and the carpet was very dirty. Positive note, the technical service was able to fix the TV and the shower within 1 day. All hotel employees are very friendly and helpful.

Dear Ms. d. B., Thank you for your feedback. We are sorry to hear that your stay with us was not as pleasant as usual, and we apologize for the issues with the cleanliness and the condition of your room. We are pleased to hear that our technical service was able to resolve the TV and shower problems promptly. We take your comments regarding the cleanliness of the carpet very seriously and will ensure that we improve our monitoring of this aspect. Our housekeeping team will be reminded to pay special attention to such details. We appreciate your kind words about our friendly staff, and we are glad you enjoyed our breakfast and Wi-Fi. We hope to welcome you back on your next visit and provide you with the high standard you expect from us. Best regards, Hasan Karadas Hotel Manager ibis Hamburg City

Well located, good staff

Customer review rating 4.0/5

Hakki Couples - Confirmed reviews ALL

First day the room was very cold but the other days it was good. Breakfast is enough like in all ibis hotels. Staff is good. We liked the hotel. Standard Ibis quality. You find what you expect from a 3 star hotel.

Dear Hakki, Thank you for your feedback and positive review! We are pleased to hear that you were satisfied with the location of the hotel and the service provided by our team, and that you had an overall enjoyable stay. We apologize for the initial cold temperature in your room and understand how it can affect comfort. We will ensure that the heating controls in the rooms are checked to provide a more comfortable temperature for all guests. We also appreciate your comment on the insulation, and we will take it into consideration for future improvements. We hope to welcome you back soon and provide you with an even more pleasant experience. Best regards, Hasan Karadas Hotel Manager ibis Hamburg City

Best in Hamburg

TripAdvisor rating 5.0/5

travelwqueen TripAdvisor review

Great rooms, has connected room options. Breakfast has everything you find, tasty and fresh. Clean & well designed rooms located 5 min walk to metro and 1 stop to Central station. You can walk Rathaus only in 15 minutes. supermarket is also close by the hotel.

Good location for our stay, close to Speicherstadt, and easy to get to Elbphilharmonie.

Customer review rating 4.0/5

Anders V. Couples - Confirmed reviews ALL

Nice room, good service.

Dear Anders V., Thank you for your wonderful review. We are pleased that our location was ideal for your explorations of Hamburg, especially to the Speicherstadt and Elbphilharmonie. It’s great to hear that you were satisfied with both our service and accommodation. We truly appreciate your positive feedback on the breakfast, cleanliness, and the sustainability initiatives at the hotel. We look forward to welcoming you again on your next visit and wish you all the best. Kind regards, Hasan Karadas Hotel Manager ibis Hamburg City

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Other web-users rate our hotel

  • 1,615 reviews 9.1/10 Location
  • 2,107 reviews 5.6/10 Room
  • 1,428 reviews 8.5/10 Service
  • 38 reviews 8.1/10 WiFi
  • 1,277 reviews 8/10 Breakfast
  • 1,182 reviews 3.7/10 Comfort
  • 891 reviews 6.5/10 Cleanliness
  • 370 reviews 4.8/10 Value

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