ibis Hamburg City 3 stars

Customer review rating (ALL Rating) 4.3/5 2,877 reviews

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Description

Hotel extras

  • Central location to many hotspots such as harbor, pier, city center, theater and more!

  • Downtown location

  • Free WiFi

  • Private undercover car park

Our accommodation(s)

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Hotel location

ibis Hamburg City

Amsinckstrasse 3
20097 HAMBURG
Germany

GPS:53.548115, 10.009499

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • 100% Non Smoking Property

BAR

Our bar is always there for you: Every day, we serve round-the-clock beverages and refreshments, hot drinks and tasty food. Crispy paninis are available in five delicious versions, and can also be taken away! Live sporting events are shown on Sky.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.3/5  2,877 reviews

TripAdvisor Rating  4.0/5  1,100 reviews

Good stay - easy access to train station & city

Customer review rating 4.0/5

Benjamin K. Couples - Confirmed reviews ALL

I’m my stay was as expected for ibis. Staff were very friendly and helpful, the bar and reception area was alway busy and had a great atmosphere.

Uncomfortable beds

Customer review rating 2.5/5

Timothy Couples - Confirmed reviews ALL

Small room, very lumpy and uncomfortable pillows and unable to control my own rooms air conditioning. Would just book the ibis budget in future, then at least I know I'm expecting it to feel cheap!

Dear Timothy, Thank you for taking the time to share your feedback with us. We are sorry to hear that you found the beds uncomfortable and the pillows lumpy. We understand that the size of the room and the inability to control the air conditioning were also disappointing. We appreciate your comments and will take them into account. Unfortunately you did not tell us about the problems, so that we could find a solution. kind regards, Carsten Woll Hoteldirektor ibis Hamburg City

Good location, ok rooms

Customer review rating 2.5/5

Anonymous Business - Confirmed reviews ALL

The location and breakfast buffet were good, but the overall quality of the room was just ok. The ventilation in the room was horrible and the room got very stuffy, very quickly. There were also a lot of odd noises that were quite disturbing throughout the night. The bathroom was good.

Dear guest, Thank you for taking the time to share your feedback with us. We are sorry to hear that your stay did not meet all your expectations. Your constructive feedback is valuable to us, and we will use your comments to improve our services. We are pleased that you highlighted the good location and breakfast buffet positively. At the same time, we regret that the quality of the room did not meet your expectations. We will ensure that your comments regarding ventilation, noise, and other aspects are forwarded to the relevant departments for improvements. Your feedback on the check-in process and the team is also taken into consideration, and we will make sure to enhance these aspects. Thank you for continuing to consider Accor and our brand. We hope you had a pleasant time in Hamburg despite the mentioned inconveniences, and we would be delighted to welcome you as our guest again in the future. Kind regards, Carsten Woll Hotel Manager ibis Hamburg City

Bang……

TripAdvisor rating 5.0/5

258brianf Business - TripAdvisor review

……for your buck! Which means that price and quality adds up. Easy to find with parking in the basement. Swift good service in the reception. Everything including the room is very clean. Great queen bed, big enough for one person. Nice size TV. Pretty sound prof on the 6th floor. Room 640 is quite isolated, so no slamming doors. No fridge no coffee facilities. Work desk. Small bar next to the reception. Fine breakfast with hot and cold choices. Great for business stay.

Dear Brian F, Thank you for taking the time to share your positive experience at ibis Hamburg City on TripAdvisor. We are delighted to hear that you had a pleasant stay and appreciated the value for your money. It's wonderful to know that you found our hotel easy to find with convenient parking in the basement. We're also pleased that you enjoyed the swift and good service at the reception, the cleanliness throughout the hotel, and the comfort of your room, especially the great queen bed. We appreciate your mention of the soundproofing on the 6th floor, providing a peaceful environment for your stay. Your feedback regarding the room amenities, work desk, and the breakfast options is valuable to us. We aim to provide a comfortable and efficient experience for both business and leisure travelers, and your positive comments indicate that we are on the right track. We appreciate your recommendation and look forward to welcoming you back for another great stay at ibis Hamburg City. Best regards, Carsten Woll Hotel Director ibis Hamburg City

Well located

Customer review rating 4.0/5

Anonymous Business - Confirmed reviews ALL

Well organized, good breakfast, close to U1 station from airport, close to city centre.

Dear Guest, Thank you for taking the time to share your detailed feedback regarding your recent stay at ibis Hamburg City. We appreciate your honest and constructive comments, as they help us identify areas for improvement and enhance the overall guest experience. We are pleased to hear that you found the hotel well-located, well-organized, and enjoyed the breakfast. However, we are sorry to learn about the challenges you faced during check-in and with the receptionist's approach. Your feedback regarding the receptionist's friendliness and the lack of a warm welcome is noted, and we will address this matter with our team to ensure a more welcoming experience for our guests. We appreciate your positive comments about the cleaners and the breakfast team, and we will make sure to share your compliments with them. Regarding the luggage storage situation, we apologize for any inconvenience caused. Your feedback is valuable, and we will review our procedures to find better solutions for our guests in similar situations. Thank you for being a member of the ALL - Accor Live Limitless program, and we are glad to hear that you would recommend it to others. We hope to have the opportunity to welcome you back in the future and provide you with an improved and more enjoyable experience. Best regards, Carsten Woll Hotel Manager ibis Hamburg City

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Other web-users rate our hotel

  • 1,784 reviews 9/10 Location
  • 2,342 reviews 5.7/10 Room
  • 1,670 reviews 8.4/10 Service
  • 48 reviews 7.2/10 WiFi
  • 1,585 reviews 7.9/10 Breakfast
  • 1,323 reviews 3.7/10 Comfort
  • 942 reviews 6.6/10 Cleanliness
  • 391 reviews 5.1/10 Value

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