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ibis Hamburg City Hotel 3 stars

Customer review rating 4.4/5 5,942 reviews

ALLSAFE approved hotel

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How it works?
ibis Hamburg City
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+ 8 Services

Hotel extras

  • "An ALLSAFE certified hotel"

  • Downtown location

  • Free WiFi

  • Private undercover car park

  • Advantage 5

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 15h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Private indoor parking Paying
  • Accessibility for people with reduced mobility
  • Pets allowed Paying
  • 100% non-smoking hotel
  • Air conditioned
  • Reception open 24 hours a day
  • Early check-in/Late check-out Paying
  • Shoe shine machine
Catering
  • Breakfast Paying
  • 1 Restaurant(s)
  • 1 Bar(s)
Leisure and activities
  • Bike rack facilities (nearby)
Business services
  • Self service business centre

Hotel location

ibis Hamburg City

Amsinckstrasse 3
20097 hamburg
germany

Tel: +49403099860

Fax: (+49)40/309986444

Check-in from 15h00

Check out up to 12h00

  • HVV :  112 STEINSTRASSE

  • HVV/UNDERGROUND :  U1 STEINSTRASSE

  • By plane

    HAMBURG FUHLSBÜTTEL At 12km / 7.46 miles

  • By boat

    CRUISE TERMINAL At 1.9km / 1.18 miles

  • By car

    HAMBURG KREUZ SUED At 3.5km / 2.17 miles

  • By train

    HAUPTBAHNHOF At 0.5km / 0.31 miles

GPS :53.548115, 10.009499

Our accommodation(s)

Relax, enjoy a great night's sleep and focus on your work: All 252 rooms at the ibis Hamburg City hotel are soundproofed and have adjustable air conditioning, as well as free WIFI, a practical desk and a TV with a wide range of Sky channels.

Our restaurants and bars

ibis

Type of cuisine: Bistro

  • Monday Closed
  • Tuesday Closed
  • Wednesday Closed
  • Thursday Closed
  • Friday Closed
  • Saturday Closed
  • Sunday Closed

BAR

Our bar is always there for you: Every day, we serve round-the-clock beverages and refreshments, hot drinks and tasty food. Crispy paninis are available in five delicious versions, and can also be taken away! Live sporting events are shown on Sky.

Non contractual photo

  • Monday -
  • Tuesday -
  • Wednesday -
  • Thursday -
  • Friday -
  • Saturday -
  • Sunday -

Our guest reviews for
ibis Hamburg City

100% genuine reviews from our guests

Find out more

ALL Rating 4.4/5

5,942 reviews

tripadvisor

TripAdvisor Rating 4.0/5

1,054 reviews

Fairly decent

Customer review rating 3.5/5

Zebb Business - 24/07/2021 Confirmed reviews ALL

Well the Garage door didn't work once so I had to wait for half an hour which Was inconvenient but everything else was good, nice room, dementsprechend breakfast, okay drinks at the bar.

Friendly and professional service - good location

Customer review rating 5.0/5

Ursula Friends - 13/07/2021 Confirmed reviews ALL

It was my first stay in a hotel after months of lockdown - I enjoyed the fact, that it is possibe to travel again.

Great Ibis standards

Customer review rating 4.0/5

Anonymous Solo - 03/07/2021 Confirmed reviews ALL

Great Ibis standards

Dear guest, We very much appreciate your comments regarding your stay at the ibis Hamburg City. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, O. Zimmermann

Good location. Super staff. Super cleaning.

Customer review rating 4.0/5

Simona M. Families - 22/06/2021 Confirmed reviews ALL

Nice stay, very small room for 3, but clean and cosy.

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, O. Zimmermann
Customer review rating 4.0/5

Anonymous Solo - 15/06/2021 Confirmed reviews ALL

Friendly Staff, clean room

Dear Denise HANQUIST, We very much appreciate your comments regarding your stay at the ibis Hamburg City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Carsten Woll General Manager

No breakfast available

Customer review rating 3.5/5

Anonymous Business - 05/05/2021 Confirmed reviews ALL

A short stroll to the main central station. The bed was very soft, which was no good. Usually Ibis hotels have very firm and good beds. The restaurant was closed. Unfortunately no breakfast was available. This was not communicated when I booked the room on www.accor.com.

Safe and enjoyable stay

Customer review rating 4.5/5

Ken Solo - 26/10/2020 Confirmed reviews ALL

I have stayed in this hotel several times as it is very convenient for the Hauptbahnhof. I found this stay just as good as in 'normal' times. I had a few beers in the bar and the breakfast experience was easy.

Dear Mr. S., thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Carsten Woll Hoteldirektor / General Manager

Well location and really clean with good breakfast

Customer review rating 3.5/5

Mehdi A. Business - 24/10/2020 Confirmed reviews ALL

Location is very good. Hotel is Really clean with comfortable bed but internet wasn’t ok

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Carsten Woll Hoteldirektor / General Manager

Worst customer service we ever received

TripAdvisor rating 2.0/5

Helga1982b Business - 20/10/2020 TripAdvisor review

Staff were incredibly rude at reception. We have no problen filling in all covid related forms but the receptionist was beyond unhelpful, disrespectful and rude beyond words. Room not serviced either. Mattresses old and barely usable. Staff did not greet us once going in or out. Felt like we were unwanted visitors rather than paying guests. Good location, though

Good furnishings & breakfast; safe parking

Customer review rating 4.5/5

S. Business - 19/10/2020 Confirmed reviews ALL

You made good safety precautions for corona. I like the soap dispenser in the bathroom, it’s MUCH easier to use than the standard “push-in” one in most IBIS hotels. Bathroom was nicer than usual. Beds very comfy. Breakfast choices very good, esp waffles. Glad to have a safe underground parking. Thanks!

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Stay healthy . Sincerely, Carsten Woll Hoteldirektor / General Manager

Clean safe hotel in a really good location.

Customer review rating 4.5/5

Michael Couples - 30/09/2020 Confirmed reviews ALL

The hotel was conveniently located for the Centre and it's attractions. Safety seemed to be a priority which was welcome. Room was clean and compact. Staff were professional and nice. Excellent breakfast too.

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Carsten Woll Hoteldirektor / General Manager

Great hotel for intensive city tours

Customer review rating 5.0/5

Piotr Solo - 17/09/2020 Confirmed reviews ALL

One of the best Ibis hotels I have stayed in so far. Location of the hotel very good, 7 minutes on foot to the train station. All attractions are reachable within 15 minutes on foot. The hotel is located in a new building. Rooms typical of the ibis brand and fully adequate for an intensive city tour. Rooms very clean. The hotel staff I had contact with were extremely nice and polite. Breakfast is tasty and varied. Arriving for breakfast at 8.00, I didn't have to wait for a seat, tables were available. And most important - all the privileges of the platinum All Accor Loyalty Card fulfilled above expectations. Room available from 12 o'clock, fruit and biscuits in the room, which is rare at ibis hotels. So my rating for the stay is 11/10. Thank you very much and I will definitely be staying at this hotel again next time I visit Hamburg.

Dear Piotr, We very much appreciate your comments regarding your stay at the ibis Hamburg City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Stay healthy ! Sincerely, Carsten Woll General Manager

Nice hotel

Customer review rating 5.0/5

Mette K. Couples - 27/08/2020 Confirmed reviews ALL

Nice room, great parking, nice staff

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, O. Zimmermann

Great Location, very Central

Customer review rating 4.5/5

Jim Business - 13/08/2020 Confirmed reviews ALL

Enjoyed the good breakfast service and the care they took for each individual guest given the new Corona regulations.

Dear Jim, We very much appreciate your comments regarding your stay at the ibis Hamburg City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Carsten Woll General Manager

Nice hotel, good location

Customer review rating 5.0/5

Henrik A. Solo - 08/07/2020 Confirmed reviews ALL

Modern look and feel. Nice rooms and good atmosphere.

good location, fair price

TripAdvisor rating 4.0/5

Mgdlnnn Business - 09/03/2020 TripAdvisor review

Super nice and helpful staff. I like the hotel & its modern simplicity. What I regret most is old fashion accessories once available in rooms, like needle, thread and small scissors. I'd appreciate very much small cover on bed, that you needn't put bag or coat on the blanket.

Great hotel, but terrible mattress.

TripAdvisor rating 4.0/5

Bruno C 23/01/2020 TripAdvisor review

I only have good things to say about both the Ibis Hotels in Hamburg, except for the mattress... That honestly it's one of the worse I have ever had the chance to try. I understand that some people like firm mattresses but I feel that it would have been softer if I had slept on the floor. It's curious that only in Germany that I had these issues with an Ibis, so I am wondering if it's a local thing? Everything else was five stars, and it's just a shame that because of the mattress I could not sleep better and have a better rest.

Great Location

TripAdvisor rating 4.0/5

valmirrc Couples - 27/11/2019 TripAdvisor review

Great location. 15 minutes from of the main atractions. Breakfast very good but do not have a bread toaster. This is so strange. It is my first time that I have been in a hotel without a bread toaster. Small rooms but confortable.

Close to the main rail station

TripAdvisor rating 3.0/5

Robert R Business - 10/11/2019 TripAdvisor review

Its a very stranded IBIS hotel. The rooms were clean and in good condition. However you could hear when someone came in or out of the room beside you. In the early morning the noise of rail traffic is noticeable in the room. Even having paid for upgraded wi fi it was a very uneven connection with lots of pauses of streamed content. The breakfast was basic but complete.

Good hotel and not expensive

TripAdvisor rating 4.0/5

MvdWiel Business - 15/10/2019 TripAdvisor review

This is one of the newer Ibis hotels which shows. Nice rooms with enough space, good bathroom and a very nice breakfast (especially compared to other Ibis hotels). Beds are a bit hard. The location near the Hauptbahnhof is good, however the surroundings are not pleasant at nighttime.

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