ibis Hamburg City 3 stars

Customer review rating (ALL Rating) 4.3/5 2,098 reviews

ibis Hamburg City - Image 1
ibis Hamburg City - Image 2
ibis Hamburg City - Image 3
ibis Hamburg City - Image 4

Description

Hotel extras

  • Central Hamburg hotel near the main train station

  • Within easy reach of hotspots like HafenCity and the old town

  • Affordable hotel in Hamburg with a relaxed, welcoming atmosphere

  • Modern, soundproofed rooms with comfortable Sweet Bed by ibis

  • 24-hour reception and our own underground parking garage

Our accommodation(s)

Take advantage of our Flight + Hotel offers

Discover

Hotel location

ibis Hamburg City

Amsinckstrasse 3
20097 HAMBURG
Germany

GPS:53.548115, 10.009499

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • 100% Non Smoking Property

BAR

Open 24/7 for you: take a break, sit down to work or unwind at the end of the day with a refreshing drink. Enjoy tempting snacks, good conversation or a live sports screening. Crispy pizzas? They're available in four varieties to eat in or take away.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.3/5  2,098 reviews

TripAdvisor Rating  4.0/5  1,120 reviews

Customer review rating 3.0/5

Anders H. Couples - Confirmed reviews ALL

Shower didn’t have great pressure and leaked a lot. The bed was next to the door so you could hear everything and the window didn’t fully seal so you could hear the heavy trafficated road outside. AC can only change 1 degree up or down and in a stuffy room, doesn’t make that much difference. For two people, two dogs and car parking we ended paying 525 euro which is a bit steep for a low cost hotel

Dear Mr. H., thank you for sharing your feedback following your recent stay with us. We are very sorry to hear that your experience did not meet your expectations. We sincerely apologize for the issues you encountered with the shower, window sealing, and noise, as well as for the discomfort regarding the bed placement and air conditioning. We also regret any misunderstanding regarding fees and the overall value for your stay. Your detailed comments are very important to us and will be shared with our team to ensure improvements are made in these areas. We truly hope to have the opportunity to welcome you back in the future and provide a stay that better reflects the high standards we aim to offer. Mit freundlichen Grüßen, Hasan Karadas Hoteldirektor ibis Hamburg City

Customer review rating 3.0/5

Dimitrios M. Solo - Confirmed reviews ALL

Location is great for central Hamburg. Very clean and looked after. It is on a main road and the first room i was given had a broken window so could hear the oncoming traffic. Quickly the staff changed my room and got a nice one. Pillows were lumpy, old and tired and the mattress... way too hard for side sleepers. The combination made it very uncomfortable to sleep and i woke up in pain 2 nights in a row.

Dear Mr. M., thank you for taking the time to share your feedback following your stay at ibis Hamburg City. We are glad to hear that you found our location convenient and the cleanliness of your room satisfactory. However, we sincerely regret that the comfort of your stay did not meet your expectations. We apologize for the issues you experienced with the mattress and pillows, as well as the first room assignment near the main road. Your comments regarding mattress firmness and pillow quality are very valuable and will be carefully reviewed to improve our guests’ sleep experience. We appreciate your constructive feedback and hope to have the opportunity to welcome you back in the future to provide a more comfortable stay that reflects our high standards. Mit freundlichen Grüßen, Hasan Karadas Hoteldirektor ibis Hamburg City

Customer review rating 4.0/5

Matti K. Friends - Confirmed reviews ALL

Clean and quiet. I was disappointed when leaving on Sunday at midday when the bar wouldn’t serve me a sandwich. There is a bar menu on the lift wall but when I asked for the ham sandwich at the bar they told there was no food served

Dear Mr. K., thank you very much for taking the time to share your detailed feedback with us. We are pleased to read that you enjoyed your stay overall and especially appreciated the cleanliness and the quiet atmosphere of our hotel. At the same time, we sincerely regret the inconvenience you experienced at the bar on Sunday midday. We understand your disappointment, particularly as the menu information displayed did not match the actual food availability at that time. Please accept our apologies for the unclear communication. Your feedback has been shared with the relevant team so we can review our processes and improve transparency regarding our bar service hours and offerings. We truly value your comments, as they help us to further enhance our service quality, and we hope to have the opportunity to welcome you again in the future for an even more satisfying stay. Mit freundlichen Grüßen, Hasan Karadas Hoteldirektor ibis Hamburg City

Customer review rating 4.0/5

Hiwa N. Solo - Confirmed reviews ALL

Kind staffs, small, cold and quite room, the price was expensive, no safety box and no el- water heater/ coffee mug in the room!

Customer review rating 4.5/5

Lusiana S. Families - Confirmed reviews ALL

Great experience! Location is very near to centrum station

In partnership with TripAdvisor

Other web-users rate our hotel

  • 1,378 reviews 9.2/10 Location
  • 1,719 reviews 5.8/10 Room
  • 1,170 reviews 8.7/10 Service
  • 21 reviews 7.1/10 WiFi
  • 946 reviews 8/10 Breakfast
  • 909 reviews 4.1/10 Comfort
  • 749 reviews 7.2/10 Cleanliness
  • 213 reviews 8.3/10 Vibe

Powered by Trustyou

Our other establishments nearby

All our hotels in Hamburg