ibis Hamburg City 3 stars
Customer review rating (ALL Rating) 4.3/5 1,872 reviews
"An ALLSAFE certified hotel"
Private undercover car park
This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.
ALLSAFE approved hotel
HVV: 112 STEINSTRASSE
HVV/UNDERGROUND: U1 STEINSTRASSE
HAMBURG FUHLSBÜTTEL At 12km / 7.46 miles
CRUISE TERMINAL At 1.9km / 1.18 miles
HAMBURG KREUZ SUED At 3.5km / 2.17 miles
HAUPTBAHNHOF At 0.5km / 0.31 miles
Check-in from - Check out up to
Our bar is always there for you: Every day, we serve round-the-clock beverages and refreshments, hot drinks and tasty food. Crispy paninis are available in five delicious versions, and can also be taken away! Live sporting events are shown on Sky.
Relax, enjoy a great night's sleep and focus on your work: All 252 rooms at the ibis Hamburg City hotel are soundproofed and have adjustable air conditioning, as well as free WIFI, a practical desk and a TV with a wide range of Sky channels.
Our guest reviews
100% genuine reviews from our guestsFind out more
Was overcharged, not repaid
Customer review rating 0.5/5
Eliot S. Solo - Confirmed reviews ALL
I made a booking. Showed up, paid in full, stayed the whole time. Somehow, my booking was marked as no-show, causing me to get charged a 187 euro fee - while I was still in the building as I had extended my stay. I talked to the front desk staff, they couldn't help. I talked to booking.com, they said they contacted you, and you were unable to confirm I stayed. I emailed you directly, you never replied. Utter incompetence.
Dear guest, Thank you for taking the time to tell us about your experience at the ibis Hamburg City. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Carsten Woll Hoteldirektor
What I expected
Customer review rating 3.5/5
Mette Friends - Confirmed reviews ALL
What I expected compared to the price. Road works made the logistics more challenging and would have been nice to know in advance. Not sure what the purpose what from delivering the names as check in still required manual process and took time
Lieber Gast, Vielen Dank, dass Sie sich die Zeit genommen haben, uns Ihre Meinung zu Ihrem Aufenthalt bei uns mitzuteilen. Wir hoffen, Sie bald wieder bei uns begrüßen zu dürfen! Mit freundlichen Grüßen, Carsten Woll Hoteldirektor
Customer review rating 4.0/5
Jose M. L. Business - Confirmed reviews ALL
I just needed to stay one night to visit some customers. Good location, close to the area where I needed to be
Lieber Gast, Vielen Dank, dass Sie sich die Zeit genommen haben, uns Ihre Meinung zu Ihrem Aufenthalt bei uns mitzuteilen. Wir hoffen, Sie bald wieder bei uns begrüßen zu dürfen. Mit freundlichen Grüßen, Carsten Woll Hoteldirektor
Well located. Rooms are accomodating.
Customer review rating 5.0/5
Carmen V. Families - Confirmed reviews ALL
User friendly and great service.
ieber Gast, Vielen Dank, dass Sie sich die Zeit genommen haben, uns Ihre Meinung zu Ihrem Aufenthalt bei uns mitzuteilen. Wir hoffen, Sie bald wieder bei uns begrüßen zu dürfen! Mit freundlichen Grüßen, Carsten Woll Direktor
Good comfortable stay
Customer review rating 5.0/5
Dalibor Business - Confirmed reviews ALL
Nice breakfast, nice stuff, confortable rooms, good bed. I missed the coffee in the room, with the water bojler and Tee. Also a welcome water in the room would be nice.
Dear guest, Thank you for taking the time and trouble to complete a survey following your recent stay at The Savoy. We are delighted you enjoyed your stay with us and very much look forward to warmly welcoming you again to The Savoy in the near future. Yours sincerely, Debra Patterson Executive Office Carsten Woll Hoteldirektor
In partnership with TripAdvisor