ibis Hamburg City 3 stars

Customer review rating (ALL Rating) 4.3/5 2,481 reviews

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Amsinckstrasse 3, 20097 HAMBURG, Germany

Description

Hotel extras

  • Central location to many hotspots such as harbor, pier, city center, theater and more!

  • Downtown location

  • Free WiFi

  • Private undercover car park

Our accommodation(s)

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Hotel location

ibis Hamburg City

Amsinckstrasse 3
20097 HAMBURG
Germany

GPS:53.548115, 10.009499

Telephone
Fax +49 40 309986444

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • 100% Non Smoking Property

BAR

Our bar is always there for you: Every day, we serve round-the-clock beverages and refreshments, hot drinks and tasty food. Crispy paninis are available in five delicious versions, and can also be taken away! Live sporting events are shown on Sky.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.3/5  2,481 reviews

TripAdvisor Rating  4.0/5  1,108 reviews

ΝΟ Showercreme for 2 days. Asked in written. no reaction. Had to ask from the reception

Customer review rating 3.0/5

Komninos K. Business - Confirmed reviews ALL

I've been a long-time customer of the chain. I have stayed at this hotel 3 times so far. Two things I find unacceptable. 1. Being forced to pay for luggage storage. I travel all the time. It's never happened to me before. Even the worst hotels I've stayed in had free luggage storage. If I were you, I'd be ashamed. 2. The cleaners, despite messages, left fewer towels every day for 7 days. Despite the messages they didn't replace the shower gel. I had to ask the receptionist. All in all. Poor service. Translated with DeepL.com (free version)

Dear Komninos K., Thank you for sharing your detailed feedback regarding your recent stay at ibis Hamburg City. I deeply regret to hear about your disappointing experience and the challenges you faced during your visit. Firstly, I would like to apologize for the inconvenience caused by the incomplete housekeeping service and the lack of prompt reactions to your requests. This is certainly not the level of service we aim to provide, especially to a loyal guest like yourself. Your comments will be shared with our team to ensure improvements are made immediately. Some housekeeper do not understand English, so they cannot read your notes. Regarding the luggage storage fee, I understand your frustration, and I truly value your perspective. While this policy is in place at our hotel, your feedback helps us re-evaluate its impact on guest satisfaction. I appreciate your candid review and hope you will consider giving us another chance to provide you with the service and experience you expect and deserve. Please feel free to reach out to me directly if you plan to stay with us again. I would be happy to ensure a much smoother and pleasant visit. Best regards, Hasan Karadas Hotel Manager ibis Hamburg City

Enjoy the stay

Customer review rating 4.0/5

Liang Solo - Confirmed reviews ALL

Convenient location, tidy interior arrangement.

Dear Liang, Thank you for your positive review and for taking the time to share your experience! We’re glad to hear that you enjoyed your stay and appreciated our convenient location and tidy interiors. It’s great to know that most aspects of your visit, including check-in, breakfast, and cleanliness, met your expectations. Your feedback is highly valuable to us as we strive to ensure each guest has a pleasant experience. We hope to welcome you back to ibis Hamburg City in the future for another enjoyable stay. Best regards, Hasan Karadas General Manager ibis budget Hamburg City

Trip to Hamburg

Customer review rating 4.5/5

Paul Solo - Confirmed reviews ALL

Good location, nice modern comfortable hotel.

Dear Paul, Thank you for your fantastic review of your stay at ibis Hamburg City! We're thrilled to hear that you appreciated our central location, the modern and comfortable design of our hotel, and the cleanliness both inside and around the property. It’s great to know you had a seamless booking process and that our friendly team made a positive impression during your stay. We're also delighted that the welcome drink met your expectations—it’s a pleasure to recognize our loyal ALL members. Your acknowledgment of our sustainability initiatives, such as reducing water waste, is greatly appreciated. Thank you for supporting our efforts in this area. We hope to welcome you back soon for another pleasant stay in Hamburg! Best regards, Hasan Karadas Hotel Manager ibis Hamburg City

Several issues

Customer review rating 3.0/5

Anonymous Business - Confirmed reviews ALL

First was given a room for special need persons which was not comfortable for me. Second room at the end discovered that my room was not being locked which means i could open my room without key.

Dear Guest, Thank you for taking the time to provide us with your detailed feedback. We sincerely apologize for the issues you encountered during your stay. Your comfort and satisfaction are very important to us, and it’s clear we fell short in some areas. We regret the inconvenience caused by the initial room assignment and the security issue with your room. Rest assured, we will thoroughly investigate this to ensure it does not happen again. Your comments about the Wi-Fi and breakfast offerings are appreciated and will be shared with the relevant teams for improvement. Additionally, we’ll focus on ensuring our staff continues to enhance their approachability and engagement with guests. Thank you for highlighting areas where we excelled, such as our team’s service and your check-in and check-out experiences. We hope you will give us another opportunity to make your next visit more enjoyable. Best regards, Hasan Karadas Hoteldirektor ibis Hamburg City

Well located, near t the central station

Customer review rating 2.5/5

Silvia D. B. Business - Confirmed reviews ALL

When I'm traveling to Hamburg, I always stay in the Ibis City Center. Unfortunately, this time my stay wasn't as pleasant as normal. The TV wasn't working, the shower was cold, the sink drain was clogged so the water drained away very slowly and the carpet was very dirty. Positive note, the technical service was able to fix the TV and the shower within 1 day. All hotel employees are very friendly and helpful.

Dear Ms. d. B., Thank you for your feedback. We are sorry to hear that your stay with us was not as pleasant as usual, and we apologize for the issues with the cleanliness and the condition of your room. We are pleased to hear that our technical service was able to resolve the TV and shower problems promptly. We take your comments regarding the cleanliness of the carpet very seriously and will ensure that we improve our monitoring of this aspect. Our housekeeping team will be reminded to pay special attention to such details. We appreciate your kind words about our friendly staff, and we are glad you enjoyed our breakfast and Wi-Fi. We hope to welcome you back on your next visit and provide you with the high standard you expect from us. Best regards, Hasan Karadas Hotel Manager ibis Hamburg City

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Other web-users rate our hotel

  • 1,624 reviews 9.1/10 Location
  • 2,108 reviews 5.6/10 Room
  • 1,433 reviews 8.5/10 Service
  • 38 reviews 8.2/10 WiFi
  • 1,282 reviews 8/10 Breakfast
  • 1,180 reviews 3.7/10 Comfort
  • 893 reviews 6.5/10 Cleanliness
  • 367 reviews 4.7/10 Value

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.