ibis Hamburg City 3 stars

Name: ibis Hamburg City - 3-Star Hamburg City-Centre Hotel| ALL - ALL
Address: Amsinckstrasse 3, HAMBURG, 20097, DE
Telephone: +49403099860
Rating: 4.4

Customer review rating (ALL Rating) 4.4/5 2,238 reviews

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Amsinckstrasse 3, 20097 HAMBURG, Germany

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ibis Hamburg City

Vibrant economy hotel, open to everyone

Thanks to its central location, the ibis Hamburg City hotel is ideal for exploring our vibrant city on the Elbe River. The main train station, Mönckebergstrasse, and Speicherstadt with the Elbphilharmonie are all within walking distance. Although located in Hamburg's city center, we stand out for our exceptional comfort. Our modern, thoughtfully designed rooms make you feel at home, where your day begins and ends in an extremely comfortable bed.

In our modern, affordable hotel near Hamburg train station, our staff offer a warm welcome. Whether you're in Hamburg for business or pleasure, to meet new people, or to explore the city, we'll provide everything you need so you can get what you came for. Stroll from our Hamburg city centre hotel through the historic Speicherstadt warehouse district and modern HafenCity waterfront area to the Elbphilharmonie concert hall. Discover the surprises of the old town, and shop on Mönckebergstraße or Lange Reihe.

With the main train station just 10 minutes' walk away, take the bus or train to discover other districts like St. Pauli. This vibrant area is home to Reeperbahn musicals and Landungsbrücken dock harbour cruises. Reach the airport by train in 40 minutes.

Welcome to ibis Hamburg City hotel, a place to feel at home as soon as you arrive. Enjoy relaxed days in a prime central location in the heart of our dynamic port city. Our dedicated team will be happy to advise you on the best things to see and do.

Hasan Karadas, Hotel Management

Hotel extras

Central Hamburg hotel near the main train station
Within easy reach of hotspots like HafenCity and the old town
Affordable hotel in Hamburg with a relaxed, welcoming atmosphere
Modern, soundproofed rooms with comfortable Sweet Bed by ibis
24-hour reception and our own underground parking garage

Our accommodation(s)

Room

Room with 1 double bed (63x79 inches [160x200 cm]), new sleep-easy concept

2 pers. max
16 m² / 172 sq ft

Bedding 169 x Queen size bed(s)

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Room

Room with 2 single beds equipped with the new bedding

2 pers. max
16 m² / 172 sq ft

Bedding 2 x Twin bed(s)

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Room

Standard Room with 1 double bed and sofa

3 pers. max
16 m² / 172 sq ft

Bedding 1 x Queen size bed(s)

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Room

Standard Room with 1 single bed

1 pers. max
16 m² / 172 sq ft

Bedding 7 x Single bed(s)
Most of the accommodation: Corner Room

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Room

Standard Room with 1 kingsize bed

2 pers. max
18 m² / 193 sq ft

Bedding 7 x Single bed(s)
Accessible room

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Suite

Standard Family Suite with 2 Connecting Rooms

4 pers. max
34 m² / 365 sq ft

Bedding 1 x Double bed(s) and 2 x Single bed(s)

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Room

Standard Room with 1 kingsize bed

2 pers. max
18 m² / 193 sq ft

Bedding 7 x Single bed(s)
Accessible room

See availabilities

Hotel location

ibis Hamburg City

Amsinckstrasse 3
20097 HAMBURG
Germany

GPS:53.548115, 10.009499

+49 40 3099860

+49 40 309986444

Railway station
Highway exit
Ferries

HAUPTBAHNHOF

Railway station

Access: 500 m / 0.31 mi 10 min walk / 5 min drive

CRUISE TERMINAL

Ferries

Access: 1.9 km / 1.18 mi 20 min walk / 8 min drive

HAMBURG KREUZ SUED

Highway exit

Access: 3.5 km / 2.17 mi 7 min drive

MARKTHALLE HAMBURG

Opera/symphony/concert hall

Access: 400 m / 0.25 mi 5 min walk / 2 min drive

HAFENCITY

Tourist attraction

Access: 500 m / 0.31 mi 5 min walk / 2 min drive

RATHAUS

Historic monument

Access: 1.2 km / 0.75 mi 15 min walk / 5 min drive

SPEICHERSTADT

Tourist attraction

Access: 1.5 km / 0.93 mi 15 min walk / 5 min drive

ELBPHILHARMONIE

Opera/symphony/concert hall

Access: 2 km / 1.24 mi 25 min walk / 8 min drive

STAATSOPER

Opera/symphony/concert hall

Access: 2 km / 1.24 mi 25 min walk / 8 min drive

OPERETTENHAUS

Opera/symphony/concert hall

Access: 3 km / 1.86 mi 8 min drive

KOENIG DER LOEWEN

Opera/symphony/concert hall

Access: 4 km / 2.49 mi 15 min drive

NEUE FLORA

Opera/symphony/concert hall

Access: 5 km / 3.11 mi 15 min drive

ELBE

River

Access: 300 m / 0.19 mi 2 min walk / 1 min drive

Lake

Access: 1.2 km / 0.746 mi 15 min walk / 5 min drive

Restaurant and cafe district

Access: 1.5 km / 0.932 mi 20 min walk / 5 min drive

Hotel services

Check-in from 03:00 PM - Check out up to 12:00 PM

On site

Car park
Pets welcome
Wheelchair accessible
Wi-Fi
Air conditioning
Breakfast
Bar
100% Non Smoking Property

BAR

Open 24/7 for you: take a break, sit down to work or unwind at the end of the day with a refreshing drink. Enjoy tempting snacks, good conversation or a live sports screening. Crispy pizzas? They're available in four varieties to eat in or take away.

Our guest reviews

100% genuine reviews from our guests

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ALL Rating 4.4/5 2,238 reviews

Gihan E. Couples - 8/13/2026 Confirmed reviews ALL

The hotel is well located and offers good value for money. Overall, the stay was convenient and the basic facilities were satisfactory. However, the main problem was the air conditioning, which was not operating properly in all rooms. This made the rooms quite uncomfortable, especially during the very hot days of the heat wave. Proper air conditioning is really important during summer, and this affected the overall comfort of our stay. With functioning air conditioning, this would have been a much better experience.

Dear Ms. E., Thank you for taking the time to share your detailed feedback. We are pleased that you appreciated our convenient location, good value for money and the service provided by our team. We sincerely regret that the air conditioning did not function properly during your stay, especially during the heat wave. We understand how important a comfortable room temperature is in such conditions. Your feedback is very important to us, and we are taking the issue seriously. We hope to have the opportunity to welcome you again and provide you with a more comfortable stay. Mit freundlichen Grüßen, Hasan Karadas Hoteldirektor ibis Hamburg City

Hyejeong K. Solo - 8/9/2026 Confirmed reviews ALL

There was no complimentary water, no slippers, and no electric kettle in the room. You can get hot water from the front desk if you ask, though. One of the towels had stains on it, so I had to ask for a replacement. Also, there are no supermarkets or bakeries nearby — you need to walk at least 10 minutes to get to one. The housekeeping service was particularly frustrating. One morning, I went sightseeing and came back to the hotel around 3 p.m., but my room still hadn't been cleaned. A housekeeper finally came around 5 p.m., but by then I was already resting, so I told them I didn't need the room cleaned anymore. Then, on the morning of check-out, I put the "Do Not Disturb" sign on the door because I wanted to rest. Despite that, housekeeping opened the door and came into my room to clean. I really don't understand why my room wasn't cleaned when it actually needed to be, but housekeeping entered the room when I had clearly put up a "Do Not Disturb" sign. The hotel really needs to improve its housekeeping procedures and staff training.

Dear Ms. K., Thank you for taking the time to share your detailed feedback. We sincerely apologize that your stay did not meet your expectations, particularly regarding the housekeeping service and the cleanliness of your room. We are especially sorry that your room was not serviced at a suitable time and, even more importantly, that our housekeeping team entered your room despite the “Do Not Disturb” sign being displayed. This should not have happened and does not reflect the level of service we expect from our team. We will address this with our housekeeping department and reinforce the correct procedures. We also regret the issue with the stained towel. Your comments regarding the room amenities have been noted as well. We appreciate your honest feedback, as it helps us identify areas where we need to improve. We hope you will give us another opportunity to provide you with a much better experience in the future. Mit freundlichen Grüßen, Hasan Karadas Hoteldirektor ibis Hamburg City

Victoria R. Families - 8/7/2026 Confirmed reviews ALL

Dear Ms. R., Thank you very much for taking the time to share your wonderful feedback. We are delighted to hear that our team was able to assist you in resolving the booking date issue and that you found everyone friendly and helpful throughout your stay. It is also great to know that you enjoyed our convenient location as a base for exploring Hamburg. Your kind words and perfect rating mean a great deal to our entire team. We truly appreciate your recommendation and hope to have the pleasure of welcoming you back to ibis Hamburg City on your next visit to Hamburg. Kind regards, Hasan Karadas Hotel Manager ibis Hamburg City

Anonymous Families - 8/6/2026 Confirmed reviews ALL

Our stay at Ibis City was a mixed experience. Our rooms were nice and clean, but the virtually non-existent air conditioning made our stay with two children almost unbearable. It is possible to open the windows, but only if you are willing to put up with the noise from the busy main road directly outside the hotel. The traffic noise was so loud that, even with earplugs, sleeping with the windows open simply wasn’t an option at any time of day or night. Although the hotel advertises “air conditioning in the rooms,” it is important to point out that this is somewhat misleading. The only temperature control available was a questionable dial on the wall, which was nearly falling off, allowing us to adjust the temperature “two degrees up or down.” In practice, this did very little to cool the room. The hotel itself is nice and clean, the breakfast buffet is perfectly good, and the location is convenient. Unfortunately, the lack of properly cooled rooms had such a significant impact on our stay that we would choose a different hotel next time.

Dear Mr. Eriksen, Thank you for taking the time to share such detailed feedback. We are pleased to hear that you found your rooms clean, appreciated our breakfast and convenient location, and were satisfied with the work of our housekeeping team. At the same time, we sincerely regret that the room temperature had such a significant impact on your stay, especially when travelling with two children. We understand your frustration regarding the limited cooling capacity during the hot weather. We also take your comment about the temperature control seriously and will have it checked. We are sorry that this issue affected your overall experience to such an extent. Your feedback is very valuable to us as we continue to look for ways to improve the comfort of our rooms. Mit freundlichen Grüßen, Hasan Karadas Hoteldirektor ibis Hamburg City

Anonymous Couples - 8/4/2026 Confirmed reviews ALL

Dear Mr. Leskin, thank you for taking the time to share your detailed feedback. We are pleased that you appreciated our convenient location, cleanliness and WiFi. However, we sincerely regret that you did not feel sufficiently welcomed during your stay and that your Platinum status was not recognised as expected. This certainly does not reflect the level of service we aim to provide to our ALL members. We also apologise for the inconvenience caused by your key card being blocked before your agreed late check-out time. We understand how frustrating it must have been to return to reception to have the card reactivated. We will review this process with our team to help prevent such situations in the future. We hope you will give us another opportunity to provide you with the attentive service you deserve as an ALL Platinum member. Mit freundlichen Grüßen, Hasan Karadas Hoteldirektor ibis Hamburg City

Web-users rating

Other web-users rate our hotel

1,305 reviews 9.1/10 Location
1,580 reviews 5.7/10 Room
1,111 reviews 8.7/10 Service
15 reviews 7.4/10 WiFi
830 reviews 7.9/10 Breakfast
825 reviews 4.1/10 Comfort
706 reviews 6.6/10 Cleanliness
297 reviews 5.2/10 Value

144 reviews 8.9/10 Location
212 reviews 6.5/10 Room
174 reviews 9.3/10 Service
119 reviews 7.3/10 Breakfast
97 reviews 7.2/10 Cleanliness
38 reviews 4.8/10 Value
9 reviews 8.5/10 Bar

128 reviews 9/10 Location
174 reviews 5.4/10 Room
141 reviews 9.1/10 Service
99 reviews 8.6/10 Breakfast
82 reviews 3.7/10 Comfort
79 reviews 6.4/10 Cleanliness
31 reviews 5.4/10 Value

71 reviews 9.1/10 Location
88 reviews 7.3/10 Room
66 reviews 8.7/10 Service
37 reviews 6.8/10 Cleanliness
32 reviews 7.2/10 Breakfast

39 reviews 9.1/10 Location
95 reviews 5.7/10 Room
69 reviews 8.8/10 Service
45 reviews 6.9/10 Cleanliness
35 reviews 7.5/10 Breakfast
29 reviews 4/10 Comfort
16 reviews 5.3/10 Value
7 reviews 8.5/10 Bar

Frequently asked questions

Where is the hotel located and how can I get there?

What types of rooms are available?

What services and amenities are available?

At ibis Hamburg City, you can enjoy high speed Wi-Fi, air conditioning, and a 24/7 reception. We offer on-site parking and welcome pets for an additional fee, and our facilities include the ibis kitchen Restaurant and a 24/7 Bar. Our hotel is fully wheelchair accessible and offers a buffet or express breakfast for an additional charge:

Wi-Fi and on-site parking
Breakfast buffet and 24/7 Bar

What dining options are available?

What are the check-in and check-out times?

Check-in at ibis Hamburg City is from 03:00 PM, and check-out is up to 12:00 PM. For more flexibility, many hotels offer the late check-out option, allowing you to enjoy your stay longer. Indeed, members of the All Accor loyalty program benefit from preferential conditions and late check-out. If you are not a member, you can also request a late check-out when booking online, upon arrival or directly at the front desk the day before or the day of departure. A late departure can sometimes be offered until 1-2 PM.

Are there any special offers or discounts available?

Yes, ibis Hamburg City regularly offers special deals and discounts, mainly accessible through our All Accor loyalty program. By becoming a free member, you benefit from preferential rates year-round, often 5% to 10% off. You can also take advantage of exclusive offers sometimes up to 30% or 40% off stays for certain periods. To maximize your savings, check the Deals section on all.accor.com, sign up for newsletters to receive the best offers by email, be flexible with your dates and book directly via the website or the All Accor app, to enjoy the best guaranteed rates and earn loyalty points.