ibis Hamburg City 3 stars

Customer review rating (ALL Rating) 4.3/5 2,789 reviews

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Hotel extras

  • Central location to many hotspots such as harbor, pier, city center, theater and more!

  • Downtown location

  • Free WiFi

  • Private undercover car park

Our accommodation(s)

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Hotel location

ibis Hamburg City

Amsinckstrasse 3

GPS:53.548115, 10.009499

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • 100% Non Smoking Property


Our bar is always there for you: Every day, we serve round-the-clock beverages and refreshments, hot drinks and tasty food. Crispy paninis are available in five delicious versions, and can also be taken away! Live sporting events are shown on Sky.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.3/5  2,789 reviews

TripAdvisor Rating  4.0/5  1,099 reviews

Good hotel

Customer review rating 4.5/5

Anonymous Families - Confirmed reviews ALL

Enjoyed our stay in the hotel....staff warm and friendly, excellent breakfast included, room was clean and comfortable....hotel well situated near the train station, bistro food and drink good....

Dear guests, Thank you very much for your excellent rating and positive feedback following your stay at ibis Hamburg City. We are thrilled to learn that you enjoyed your time with us and were satisfied with various aspects of our hotel. It is particularly rewarding to hear that you appreciated the friendliness of our staff, the excellent breakfast, the cleanliness, and the comfort of your room. We also thank you for your loyalty as a member of the ALL - Accor Live Limitless bonus program. Your recommendation is a great honor, and we hope to welcome you back to our hotel soon. If you have any further concerns or questions, please feel free to reach out to us. Best regards, Carsten Woll Hoteldirektor ibis Hamburg City

Nicely situated, close to the hbf!

Customer review rating 4.5/5

Don K. Business - Confirmed reviews ALL

Neat room, nice cleaning and a pretty good breakfast, beeing in germany! The pub behind the hotel is a gem! U-bahn pretty close, and parking garage in the basement.

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely Carsten Woll Hoteldirektor

The location is ver closed to the train station. It is just 10 mins walk. The breakfast has everything that u need, not big, but fine.

Customer review rating 4.5/5

N Friends - Confirmed reviews ALL

It was a cool short stayed. The staffs are helpful and friendly. The room is small but perfect.

Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely Carsten Woll Hoteldirektor

Rooms too warm, pillows to thin / soft

Customer review rating 2.0/5

Business T. Business - Confirmed reviews ALL

Rooms too warm, pillows to thin / soft. When I got to the hotel they offered rooms for much less.

Dear Business t., Thank you for taking the time to share your feedback about your stay at ibis Hamburg City. We are sorry to hear that you were not satisfied with various aspects of your stay. Your comments regarding room temperature and pillows are important. Comfortable sleep is of utmost importance, and we regret that you were dissatisfied in this regard. We will make sure that these issues are addressed to ensure the sleep comfort of future guests. Furthermore, if you let us know about such issues , we can resolve them. We also apologize for the confusion regarding your booking confirmation. We would recommend reaching out directly to our reservation team for further information on reservation conditions, as these can depend on various factors. You have made a flexible booking. It is guaranteed until 7.00 pm. If you arrive later than this, you should give us a creditcard for guarantee the room after 7.00 pm. Your note on the price-value ratio and cleanliness is also significant. Your comment on carpet hygiene will be taken into account, and we will ensure our cleaning procedures are reviewed and improved. The ALL Accor Live Limitless bonus program offers members a range of benefits, including discounts and exclusive offers. We apologize for any lack of familiarity with this program. If you would like more information, we are here to assist. Once again, thank you for your comments. We hope to welcome you back in the future and ensure that your stay meets your expectations. Sincerely, Carsten Woll Hotel Manager ibis Hamburg City • Hamburg

Nice Stay

Customer review rating 4.5/5

Cesar F. Business - Confirmed reviews ALL

Short but pleasant. The hotel was very clean. People were nice, and the location is good, just next to the Hafen city and close to the city center.

Dear Cesar, Thank you for sharing your feedback on your stay at ibis Hamburg City. We're delighted to hear that you had a nice and pleasant stay. It's great to know that you found the hotel to be very clean, the staff friendly, and the location convenient, close to Hafen City and the city center. We appreciate your comments about the Wi-Fi, and we'll look into how we can improve the transmission speed. Your suggestions are valuable to us. If you ever return to Hamburg, we'd be happy to welcome you back. If you have any more feedback or requests, please feel free to reach out to us. We're here to ensure your next stay is just as enjoyable. Best regards, Carsten Woll Hotel Director ibis Hamburg City • Hamburg

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Other web-users rate our hotel

  • 1,731 reviews 9/10 Location
  • 2,246 reviews 5.5/10 Room
  • 1,630 reviews 8.5/10 Service
  • 43 reviews 7.4/10 WiFi
  • 1,554 reviews 8.1/10 Breakfast
  • 1,277 reviews 3.6/10 Comfort
  • 896 reviews 6.4/10 Cleanliness
  • 110 reviews 7.2/10 Bar

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