Name: ibis Hamburg City - 3-Star Hamburg City-Centre Hotel| ALL - ALL
Address: Amsinckstrasse 3, HAMBURG, 20097, DE
Telephone: +49403099860
Rating: 4.3

ibis Hamburg City

Vibrant economy hotel, open to everyone

Thanks to our central location near the main train station, ibis Hamburg City hotel is the ideal starting point for exploring the vibrant Elbe metropolis. Nearby, discover cultural venues, historic and contemporary districts, and the famous waterfront. Not only is our Hamburg hotel located in the heart of the dynamic city centre, we also offer reliable comforts and a relaxed vibe. Our contemporary, well-designed rooms promise a sense of arrival, and your day begins and ends in an extra-comfortable be

In our modern, affordable hotel near Hamburg train station, our staff offer a warm welcome. Whether you're in Hamburg for business or pleasure, to meet new people, or to explore the city, we'll provide everything you need so you can get what you came for. Stroll from our Hamburg city centre hotel through the historic Speicherstadt warehouse district and modern HafenCity waterfront area to the Elbphilharmonie concert hall. Discover the surprises of the old town, and shop on Mönckebergstraße or Lange Reihe.

With the main train station just 10 minutes' walk away, take the bus or train to discover other districts like St. Pauli. This vibrant area is home to Reeperbahn musicals and Landungsbrücken dock harbour cruises. Reach the airport by train in 40 minutes.

Welcome to ibis Hamburg City hotel, a place to feel at home as soon as you arrive. Enjoy relaxed days in a prime central location in the heart of our dynamic port city. Our dedicated team will be happy to advise you on the best things to see and do.

Hasan Karadas, Hotel Management

Hotel extras

Central Hamburg hotel near the main train station
Within easy reach of hotspots like HafenCity and the old town
Affordable hotel in Hamburg with a relaxed, welcoming atmosphere
Modern, soundproofed rooms with comfortable Sweet Bed by ibis
24-hour reception and our own underground parking garage

Our accommodation(s)

Room

Room with 1 double bed (63x79 inches [160x200 cm]), new sleep-easy concept

2 pers. max
16 m² / 172 sq ft

Bedding 169 x Queen size bed(s)

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Room

Room with 2 single beds equipped with the new bedding

2 pers. max
16 m² / 172 sq ft

Bedding 63 x Twin bed(s)

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Room

Standard Room with 1 double bed and sofa

3 pers. max
16 m² / 172 sq ft

Bedding 1 x Queen size bed(s)

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Room

Standard Room with 1 single bed

1 pers. max
16 m² / 172 sq ft

Bedding 7 x Single bed(s)
Most of the accommodation: Corner Room

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Room

Standard Room with 1 kingsize bed

2 pers. max
18 m² / 193 sq ft

Bedding 7 x Single bed(s)
Accessible room

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Suite

Standard Family Suite with 2 Connecting Rooms

4 pers. max
34 m² / 365 sq ft

Bedding 1 x Double bed(s) and 2 x Single bed(s)

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Room

Standard Room with 1 kingsize bed

2 pers. max
18 m² / 193 sq ft

Bedding 7 x Single bed(s)
Accessible room

See availabilities

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Hotel location

ibis Hamburg City

Amsinckstrasse 3
20097 HAMBURG
Germany

GPS:53.548115, 10.009499

+49 40 3099860

+49 40 309986444

Railway station
Highway exit
Ferries

HAUPTBAHNHOF

Railway station

Access: 500 m / 0.31 mi 10 min walk / 5 min drive

CRUISE TERMINAL

Ferries

Access: 1.9 km / 1.18 mi 20 min walk / 8 min drive

HAMBURG KREUZ SUED

Highway exit

Access: 3.5 km / 2.17 mi 7 min drive

MARKTHALLE HAMBURG

Opera/symphony/concert hall

Access: 400 m / 0.25 mi 5 min walk / 2 min drive

HAFENCITY

Tourist attraction

Access: 500 m / 0.31 mi 5 min walk / 2 min drive

RATHAUS

Historic monument

Access: 1.2 km / 0.75 mi 15 min walk / 5 min drive

SPEICHERSTADT

Tourist attraction

Access: 1.5 km / 0.93 mi 15 min walk / 5 min drive

ELBPHILHARMONIE

Opera/symphony/concert hall

Access: 2 km / 1.24 mi 25 min walk / 8 min drive

STAATSOPER

Opera/symphony/concert hall

Access: 2 km / 1.24 mi 25 min walk / 8 min drive

OPERETTENHAUS

Opera/symphony/concert hall

Access: 3 km / 1.86 mi 8 min drive

KOENIG DER LOEWEN

Opera/symphony/concert hall

Access: 4 km / 2.49 mi 15 min drive

NEUE FLORA

Opera/symphony/concert hall

Access: 5 km / 3.11 mi 15 min drive

ELBE

River

Access: 300 m / 0.19 mi 2 min walk / 1 min drive

Lake

Access: 1.2 km / 0.746 mi 15 min walk / 5 min drive

Restaurant and cafe district

Access: 1.5 km / 0.932 mi 20 min walk / 5 min drive

Hotel services

Check-in from 03:00 PM - Check out up to 12:00 PM

On site

Car park
Pets welcome
Wheelchair accessible
Wi-Fi
Air conditioning
Breakfast
Bar
100% Non Smoking Property

BAR

Open 24/7 for you: take a break, sit down to work or unwind at the end of the day with a refreshing drink. Enjoy tempting snacks, good conversation or a live sports screening. Crispy pizzas? They're available in four varieties to eat in or take away.

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating 4.3/5 2,092 reviews

TripAdvisor Rating 4.0/5 1,121 reviews

Patrick W. Business - 2/10/2026 Confirmed reviews ALL

I checked in online and just had to identify myself and get my room key, but that wasn't the case. I don't understand why they waste your time checking in online if you don't even have a room assigned to you. Room: There was dust in the corners of the bed and behind the TV, but that wasn't the worst part. There were hairs on the mattress, the headboard was completely covered in dust, and when I moved the mattress, I was surprised to find trash (a lip balm and a black balloon) covered in dust. The carpet was poorly vacuumed. If there is a phone in the room, it is for a purpose... to work. It is not a decoration because it simply did not work. Breakfast: The €19 price tag is unjustifiable because: The scrambled eggs were completely dry and cold. The beans were cold. The ham was dry. The orange juice tasted more like water with flavoring. The bacon was too greasy and crumbly. The croissants were cold. The only good thing was checking out, as I just left my card in an acrylic box. I was never given a receipt for the deductible on the room payment. One can overlook anything, but dirt is unacceptable. Even if you pay for the room with Accor points and a deductible, that does not justify finding a room in poor condition. I have never had such a bad experience at any hotel, which I will report to Accor.

Sehr geehrter Herr W., vielen Dank, dass Sie sich die Zeit genommen haben, uns so ausführlich von Ihren Erfahrungen zu berichten. Zunächst möchten wir uns aufrichtig bei Ihnen entschuldigen. Was Sie schildern, entspricht in keiner Weise unserem Anspruch an Qualität und Service – insbesondere im Bereich Sauberkeit. Die von Ihnen beschriebenen Zustände im Zimmer – Staub, Haare auf der Matratze, Abfälle unter dem Bett sowie ein nicht funktionierendes Telefon – sind absolut inakzeptabel. Dafür gibt es keine Rechtfertigung. Wir haben Ihr Feedback umgehend mit unserer Hausdame und dem verantwortlichen Team besprochen und werden die Reinigungs- und Kontrollprozesse nochmals deutlich verschärfen. Sauberkeit ist eine grundlegende Erwartung, die jederzeit erfüllt sein muss. Auch Ihre Kritik am Frühstück nehmen wir sehr ernst. Kalte oder qualitativ unzureichende Speisen entsprechen nicht unserem Standard – insbesondere nicht bei dem aufgerufenen Preis. Wir werden die Abläufe in der Küche sowie die regelmäßigen Temperaturkontrollen überprüfen und entsprechend nachsteuern. Bezüglich des Online-Check-ins bedauern wir, dass der Prozess für Sie nicht wie erwartet funktioniert hat. Ziel ist es selbstverständlich, Ihnen Zeit zu sparen und den Aufenthalt angenehmer zu gestalten. Deswegen können Sie Ihre Daten schon vorab eingeben. Die Zimmerzuteilung erfolgt immer erst vor Ort. Ebenso tut es uns leid, dass Sie als ALL Silver Mitglied weder ein angemessenes Maß an Anerkennung noch ein Willkommensgetränk erhalten haben. Das hätte nicht passieren dürfen. Bitte entschuldigen Sie dieses Versäumnis. Selbstverständlich finden Sie Ihren Getränkevoucher in der App, so wie immer. Sollten Sie Ihre Rechnung über den Selbstbehalt noch benötigen, kontaktieren Sie uns bitte direkt – wir lassen Ihnen diese selbstverständlich umgehend zukommen. Herr W., wir verstehen Ihren Ärger und Ihre Enttäuschung sehr gut. Gerade als loyales Accor-Mitglied hätten Sie eine deutlich bessere Erfahrung verdient. Es würde uns freuen, wenn Sie uns trotz dieser Vorkommnisse noch einmal die Gelegenheit geben, Sie von unserem üblichen Standard zu überzeugen. Mit freundlichen Grüßen Hasan Karadas Hoteldirektor ibis Hamburg City

Alan W. Solo - 2/9/2026 Confirmed reviews ALL

Great reception friendly staff ideal location look forward to staying again

Dear Mr. Alan W., Thank you very much for your fantastic review. We are delighted that you enjoyed your comfortable room, our friendly reception team, and the convenient location. It is wonderful to hear that you are looking forward to staying with us again. Your kind feedback truly motivates our team to continue providing excellent service. We look forward to welcoming you back to ibis Hamburg City soon. Kind regards, Hasan Karadas Hotel Manager ibis Hamburg City

Bruno S. Business - 2/9/2026 Confirmed reviews ALL

Pleasant stay with no problems. Nice breakfast

Dear Mr. Bruno S., Thank you very much for your wonderful review. We are delighted to hear that you had a pleasant and problem-free stay, and that you enjoyed our breakfast. Your kind words about our team mean a lot to us, and we will be sure to share your compliments with them. It was a pleasure having you at ibis Hamburg City, and we look forward to welcoming you again soon. Kind regards, Hasan Karadas Hotel Manager ibis Hamburg City

Donald O. Solo - 2/8/2026 Confirmed reviews ALL

A very good reasonably priced hotel not far from the railway station. Good breakfast. Very nice, comfortable room. It's true that I'm probably not the most demanding of guests ( ! ) but I couldn't fault it.

Dear Mr. Donald O., Thank you very much for your outstanding review. We are thrilled that you enjoyed our convenient location, comfortable room, and breakfast. It is wonderful to hear that you found your stay excellent in every way. Your kind words about our hotel and team mean a lot to us. We look forward to welcoming you back to ibis Hamburg City on your next visit. Kind regards, Hasan Karadas Hotel Manager ibis Hamburg City

Oana N. Business - 2/2/2026 Confirmed reviews ALL

good room, good breakfast, nice staff

Dear Oana N., Thank you very much for your wonderful feedback and for taking the time to share your experience. We are delighted to hear that you enjoyed your room, our breakfast, and the service provided by our team. Your positive comments motivate us to continue delivering the best possible experience to our guests. We look forward to welcoming you again on your next visit to Hamburg at ibis Hamburg City. Mit freundlichen Grüßen, Hasan Karadas Hoteldirektor ibis Hamburg City

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