ibis Hamburg City Hotel 3 stars

Customer review rating 4.4/5 5,134 reviews
ibis Hamburg City
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+ 16 Services
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Room 1

Number of guests
Children's age

Best price guarantee

How it works?

ALL - Accor Live Limitless

Free: become a member

When making a booking at this hotel:

  • I earn Status & Rewards points

  • I can use my Rewards points

  • I benefit from advantages

  • I can take advantage of the Members' rate

Hotel extras

  • In the city center

  • Free WIFI

  • ibis kitchen restaurant

  • Private undercover car park

  • Sweet room by ibis TM

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 15h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Private indoor parkingPaying
  • Accessibility for people with reduced mobility
  • Pets allowedPaying
  • 100% non-smoking hotel
  • Air conditioned
  • Reception open 24 hours a day
  • Early check-in/Late check-outPaying
  • Shoe shine machine
Catering
  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
Leisure and activities
  • Bike rack facilities (Nearby)
Business services
  • Self service business centre

Hotel location

ibis Hamburg City

Amsinckstrasse 3
20097
hamburg
germany

Tel: +49403099860

Fax: (+49)40/309986444

Contact email

Check-in from 15h00

Check out up to 12h00

  • HVV :   112 STEINSTRASSE

  • HVV/UNDERGROUND :   U1 STEINSTRASSE

  • By plane

    HAMBURG FUHLSBÜTTEL At 12km / 7.46 miles

  • By boat

    CRUISE TERMINAL At 1.9km / 1.18 miles

  • By car

    HAMBURG KREUZ SUED At 3.5km / 2.17 miles

  • By train

    HAUPTBAHNHOF At 0.5km / 0.31 miles

GPS :53.548115, 10.009499

Our accommodations

Relax, enjoy a great night's sleep and focus on your work: All 252 rooms at the ibis Hamburg City hotel are soundproofed and have adjustable air conditioning, as well as free WIFI, a practical desk and a TV with a wide range of Sky channels.

Room with 1 double bed (63x79 inches [160x200 cm]), new sleep-easy concept

  • Max. number of persons: 2
  • Wireless internet in your room
  • High speed internet
  • Satellite/cable colour TV
  • Business Desk
  • Direct dial telephone

Room with 2 single beds equipped with the new bedding

  • Max. number of persons: 2
  • Wireless internet in your room
  • High speed internet
  • Satellite/cable colour TV
  • Business Desk
  • Direct dial telephone

Our restaurants and bars

IBIS KITCHEN RESTAURANT

Type of cuisine: Regional

Round off your evening by relaxing in the ibis kitchen restaurant: You'll love the taste of the popular German and international classics.

Dinner

18:00 - 22:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

BAR

Photo non contractuelle / Strictly non binding

Our bar is always there for you: Every day, we serve round-the-clock beverages and refreshments, hot drinks and tasty food. Crispy paninis are available in five delicious versions, and can also be taken away! Live sporting events are shown on Sky.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Our guest reviews for
ibis Hamburg City

100% genuine reviews from our guests

Find out more

ALL Rating 4.4/5

5,134 reviews

tripadvisor

TripAdvisor Rating 4.0/5

1,035 reviews

Alles Ok

Customer review rating 4.4/5

Anonymous Couples - 15/02/2020 Confirmed reviews ALL

Alles OK

Pleasant

Customer review rating 4.4/5

Anonymous Business - 10/02/2020 Confirmed reviews ALL

To be honest, given our repeat bookings as well as my Accor membership, I was expecting a bit more warmer welcome. Instead, we had to ask and request for adjacent room bookings, welcome drinks, etc. Additionally, I had placed several deliveries from Amazon and the blonde lady with heavy make up doesnt seem to understand english and couldnt care less if my package arrived. Anyways, my 8 days stay was pleasant. Thank you.

good rooms, clean and good location

Customer review rating 4.4/5

David H. Solo - 10/02/2020 Confirmed reviews ALL

good, no issues

Good

Customer review rating 4.4/5

Paul Families - 02/02/2020 Confirmed reviews ALL

Good rooms, comfortable beds, good location. The bottle of water for 3 euro something in the room was a bit silly though....

Cool hotel near u bahn station

Customer review rating 4.4/5

Stathis T. Couples - 02/02/2020 Confirmed reviews ALL

Room was comfortable and quite

Customer review rating 4.4/5

Anonymous Business - 30/01/2020 Confirmed reviews ALL

Top :)

It was okay

Customer review rating 4.4/5

Christine Couples - 27/01/2020 Confirmed reviews ALL

Everything was okay, but the beds where very hard. The guy at the reception, that sorted the check in and gave us keys was not friendly and he didnt really care.

Alles gut

Customer review rating 4.4/5

Andie Z. Business - 26/01/2020 Confirmed reviews ALL

Alles gut

Great hotel, but terrible mattress.

TripAdvisor rating 4.0/5

Bruno C 23/01/2020 TripAdvisor review

I only have good things to say about both the Ibis Hotels in Hamburg, except for the mattress... That honestly it's one of the worse I have ever had the chance to try. I understand that some people like firm mattresses but I feel that it would have been softer if I had slept on the floor. It's curious that only in Germany that I had these issues with an Ibis, so I am wondering if it's a local thing? Everything else was five stars, and it's just a shame that because of the mattress I could not sleep better and have a better rest.

Good location for mu purpose

Customer review rating 4.4/5

Morten N. Q. S. Business - 22/01/2020 Confirmed reviews ALL

Hotel was centrally located, and staff very friendly. Room as expected, but I have to say that the supplied amenities are lacking compared to e.g. Ibis hotels in Asia - no dental kits, no lotion, no cotton buds etc., and not even a note about these can be requested. And for the entire week's stay, not once did the staff clean our glasses or change the linnen

One of my favorite ibis hotels

Customer review rating 4.4/5

A-p Solo - 21/01/2020 Confirmed reviews ALL

Having stayed at a lot of ibis hotels, this is definitely one of my top four. The location is good, close to the main railway station, staff very friendly, and the breakfast good for a German ibis. The rooms are also very nice (the rather new style ibis). Really appreciated the early check in / late check out as a platinum member, had to work from the hotel room. Welcome gift also a very nice touch. On the improvement side: Cleaning: looks to me the process is that they go by the room once, and if the DND sign is on, they just hand a notice on the door saying we didn't clean the room, because the DND sign was there, and they clean 9-15. The first day I didn't pay too much attention, as I took the sign off after 14:30, but the second day I only had the DND sign on between 10 and 12:30, so they finished cleaning my part of the hotel already before 12:30. The reception did arrange the cleaning at 13:00, but in my opinion 12:30 is too early to stop by default. Wifi: The hotel stopped providing premium Wifi for platinum members. When I asked about it, the receptionist told me they have removed all restrictions on the free wifi, but not sure if that's really the case as they still sold the premium wifi on the login page. And the speed was not enough for tv streaming, as it earlier was with the premium wifi.

once again good services

Customer review rating 4.4/5

Anonymous Business - 10/01/2020 Confirmed reviews ALL

thanks to the staff for their kind welcome. It is always appreciated to be recognised

Great individual service! Would be nice to have more plant based protein options on breakfast.

Customer review rating 4.4/5

Jani M. Couples - 06/01/2020 Confirmed reviews ALL

Room was clean and quiet, service was fast and always came with a smile.

New and well equipped property but poor service

Customer review rating 4.4/5

Lm Friends - 03/01/2020 Confirmed reviews ALL

While rooms are clean and well equipped, service is quite poor. No welcome at check-in but just an anonymous waiting. 11:30 pm upon check-in we asked for a snack but they said that there was no food available even though it was advertised in the room a 24h snack service. Restaurant service extremely poor: mistaken order, dirty dishes never collected during NYE buffet dinner. We ended up with dozens of dishes on the table. Understand it is a 3* hotel but basic courtesy is expected. Some staff doesn't speak english even though we are in Germany!

Everything went smoothly

Customer review rating 4.4/5

Anonymous Business - 31/12/2019 Confirmed reviews ALL

Liked the modern room-design (especially the absence of the one-plastic-piece-bathroom), bed was fine, internet worked well. Has asked for a room on top-floor close to the elevator during online check-in and got it - very happy about this and the fact that somebody apparently read my request.

Ok

Customer review rating 4.4/5

Dom Solo - 30/12/2019 Confirmed reviews ALL

Nothing at all special. Room was cold and thermostat was inefficient.

Dear DOMINIC O., Thank you for taking the time to tell us about your experience at the ibis Hamburg City. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Carsten Wol General Manager

Well-located, good food experience

Customer review rating 4.4/5

Paul S. Solo - 28/12/2019 Confirmed reviews ALL

Excellent location by the Steinstrasse U-bahn and the Hbf. Bathroom with non-slip, non-flood shower was a good size. Until packing to leave, I did not realise that I had a coupon for a free drink.

December in Hamburg

Customer review rating 4.4/5

Susanne D. Friends - 24/12/2019 Confirmed reviews ALL

Nice hotel only a few minutes walk from the city, Christmasmarket and railwaystation. And a cosy bar to end the Day after exoeriencing the city

Pathetic service

Customer review rating 4.4/5

Nirav Business - 22/12/2019 Confirmed reviews ALL

Overall there is no guest service, as an international hotel instructions are not printed in English clearly Been charged for a single for water bottle also Breakfast menu is worst and no one takes scare of vegetarian guests, as a chain of hotels service is below party

Dear Nirav S., Thank you for taking the time to tell us about your experience at the ibis Hamburg City. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Carsten Woll General Manager

Everything went great. But you need two duvets for two people

Customer review rating 4.4/5

Kirsten Couples - 20/12/2019 Confirmed reviews ALL

Everything went great. We got the specific handicap room we asked. The bed was very narrow though and when you are two people you need two duvets. One for each person.

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