Customer review rating 4.4/5 5,840 reviews
ALLSAFE approved hotel
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"An ALLSAFE certified hotel"
Private undercover car park
This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.
Check-in from 15h00
Check out up to 12h00
Relax, enjoy a great night's sleep and focus on your work: All 252 rooms at the ibis Hamburg City hotel are soundproofed and have adjustable air conditioning, as well as free WIFI, a practical desk and a TV with a wide range of Sky channels.
100% genuine reviews from our guestsFind out more
No breakfast available
Anonymous Business - 05/05/2021 Confirmed reviews ALL
A short stroll to the main central station. The bed was very soft, which was no good. Usually Ibis hotels have very firm and good beds. The restaurant was closed. Unfortunately no breakfast was available. This was not communicated when I booked the room on www.accor.com.
Safe and enjoyable stay
Ken Solo - 26/10/2020 Confirmed reviews ALL
I have stayed in this hotel several times as it is very convenient for the Hauptbahnhof. I found this stay just as good as in 'normal' times. I had a few beers in the bar and the breakfast experience was easy.
Well location and really clean with good breakfast
Mehdi A. Business - 24/10/2020 Confirmed reviews ALL
Location is very good. Hotel is Really clean with comfortable bed but internet wasn’t ok
Worst customer service we ever received
Helga1982b Business - 20/10/2020 TripAdvisor review
Staff were incredibly rude at reception. We have no problen filling in all covid related forms but the receptionist was beyond unhelpful, disrespectful and rude beyond words. Room not serviced either. Mattresses old and barely usable. Staff did not greet us once going in or out. Felt like we were unwanted visitors rather than paying guests. Good location, though
Good furnishings & breakfast; safe parking
S. Business - 19/10/2020 Confirmed reviews ALL
You made good safety precautions for corona. I like the soap dispenser in the bathroom, it’s MUCH easier to use than the standard “push-in” one in most IBIS hotels. Bathroom was nicer than usual. Beds very comfy. Breakfast choices very good, esp waffles. Glad to have a safe underground parking. Thanks!
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