ibis Hamburg City Hotel 3 stars

Customer review rating 4.4/5 5,762 reviews

#ALLSAFE Accor

ALLSAFE approved hotel

ibis Hamburg City
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+ 15 Services
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Room 1

Number of guests
Children's age

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Hotel extras

  • "An ALLSAFE certified hotel"

  • Downtown location

  • Free WiFi

  • Private undercover car park

  • Balanced breakfast served in buffet style

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 15h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Private indoor parkingPaying
  • Accessibility for people with reduced mobility
  • Pets allowedPaying
  • 100% non-smoking hotel
  • Air conditioned
  • Reception open 24 hours a day
  • Early check-in/Late check-outPaying
  • Shoe shine machine
Catering
  • BreakfastPaying
  • 1 bar(s)
Leisure and activities
  • Bike rack facilities (Nearby)
Business services
  • Self service business centre
Information message

Hotel location

ibis Hamburg City

Amsinckstrasse 3
20097
hamburg
germany

Tel: +49403099860

Fax: (+49)40/309986444

Check-in from 15h00

Check out up to 12h00

  • HVV :  112 STEINSTRASSE

  • HVV/UNDERGROUND :  U1 STEINSTRASSE

  • By plane

    HAMBURG FUHLSBÜTTEL At 12km / 7.46 miles

  • By boat

    CRUISE TERMINAL At 1.9km / 1.18 miles

  • By car

    HAMBURG KREUZ SUED At 3.5km / 2.17 miles

  • By train

    HAUPTBAHNHOF At 0.5km / 0.31 miles

GPS :53.548115, 10.009499

Our accommodation(s)

Relax, enjoy a great night's sleep and focus on your work: All 252 rooms at the ibis Hamburg City hotel are soundproofed and have adjustable air conditioning, as well as free WIFI, a practical desk and a TV with a wide range of Sky channels.

Room with 1 double bed (63x79 inches [160x200 cm]), new sleep-easy concept

  • Max. number of persons: 3
  • Wireless internet in your room
  • High speed internet
  • Satellite/cable colour TV
  • Business Desk
  • Direct dial telephone

Room with 2 single beds equipped with the new bedding

  • Max. number of persons: 2
  • Wireless internet in your room
  • High speed internet
  • Satellite/cable colour TV
  • Business Desk
  • Direct dial telephone

Standard Room with 1 double bed and sofa

  • Max. number of persons: 3
  • Wireless internet in your room
  • High speed internet
  • Satellite/cable colour TV
  • Business Desk
  • Direct dial telephone
Rooms

Our restaurants and bars

BAR

Non contractual photo

Our bar is always there for you: Every day, we serve round-the-clock beverages and refreshments, hot drinks and tasty food. Crispy paninis are available in five delicious versions, and can also be taken away! Live sporting events are shown on Sky.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Our guest reviews for
ibis Hamburg City

100% genuine reviews from our guests

Find out more

ALL Rating 4.4/5

5,762 reviews

tripadvisor

TripAdvisor Rating 4.0/5

1,050 reviews

Safe and enjoyable stay

Customer review rating 4.4/5

Ken Solo - 26/10/2020 Confirmed reviews ALL

I have stayed in this hotel several times as it is very convenient for the Hauptbahnhof. I found this stay just as good as in 'normal' times. I had a few beers in the bar and the breakfast experience was easy.

Dear Mr. S., thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Carsten Woll Hoteldirektor / General Manager

Well location and really clean with good breakfast

Customer review rating 4.4/5

Mehdi A. Business - 24/10/2020 Confirmed reviews ALL

Location is very good. Hotel is Really clean with comfortable bed but internet wasn’t ok

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Carsten Woll Hoteldirektor / General Manager

Worst customer service we ever received

TripAdvisor rating 4.0/5

Helga1982b Business - 20/10/2020 TripAdvisor review

Staff were incredibly rude at reception. We have no problen filling in all covid related forms but the receptionist was beyond unhelpful, disrespectful and rude beyond words. Room not serviced either. Mattresses old and barely usable. Staff did not greet us once going in or out. Felt like we were unwanted visitors rather than paying guests. Good location, though

Good furnishings & breakfast; safe parking

Customer review rating 4.4/5

S. Business - 19/10/2020 Confirmed reviews ALL

You made good safety precautions for corona. I like the soap dispenser in the bathroom, it’s MUCH easier to use than the standard “push-in” one in most IBIS hotels. Bathroom was nicer than usual. Beds very comfy. Breakfast choices very good, esp waffles. Glad to have a safe underground parking. Thanks!

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Stay healthy . Sincerely, Carsten Woll Hoteldirektor / General Manager

Clean safe hotel in a really good location.

Customer review rating 4.4/5

Michael Couples - 30/09/2020 Confirmed reviews ALL

The hotel was conveniently located for the Centre and it's attractions. Safety seemed to be a priority which was welcome. Room was clean and compact. Staff were professional and nice. Excellent breakfast too.

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Carsten Woll Hoteldirektor / General Manager

Great hotel for intensive city tours

Customer review rating 4.4/5

Piotr Solo - 17/09/2020 Confirmed reviews ALL

One of the best Ibis hotels I have stayed in so far. Location of the hotel very good, 7 minutes on foot to the train station. All attractions are reachable within 15 minutes on foot. The hotel is located in a new building. Rooms typical of the ibis brand and fully adequate for an intensive city tour. Rooms very clean. The hotel staff I had contact with were extremely nice and polite. Breakfast is tasty and varied. Arriving for breakfast at 8.00, I didn't have to wait for a seat, tables were available. And most important - all the privileges of the platinum All Accor Loyalty Card fulfilled above expectations. Room available from 12 o'clock, fruit and biscuits in the room, which is rare at ibis hotels. So my rating for the stay is 11/10. Thank you very much and I will definitely be staying at this hotel again next time I visit Hamburg.

Dear Piotr, We very much appreciate your comments regarding your stay at the ibis Hamburg City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Stay healthy ! Sincerely, Carsten Woll General Manager

Nice hotel

Customer review rating 4.4/5

Mette K. Couples - 27/08/2020 Confirmed reviews ALL

Nice room, great parking, nice staff

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, O. Zimmermann

Great Location, very Central

Customer review rating 4.4/5

Jim Business - 13/08/2020 Confirmed reviews ALL

Enjoyed the good breakfast service and the care they took for each individual guest given the new Corona regulations.

Dear Jim, We very much appreciate your comments regarding your stay at the ibis Hamburg City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Carsten Woll General Manager

Nice hotel, good location

Customer review rating 4.4/5

Henrik A. Solo - 08/07/2020 Confirmed reviews ALL

Modern look and feel. Nice rooms and good atmosphere.

Alles top

Customer review rating 4.4/5

Jw Couples - 02/07/2020 Confirmed reviews ALL

Prima Service

Not happy with my stay this time around

Customer review rating 4.4/5

Not N. Solo - 19/03/2020 Confirmed reviews ALL

staff at the desk not friendly

Few minutes walk from the train station, clean and comfortable

Customer review rating 4.4/5

Janet Solo - 18/03/2020 Confirmed reviews ALL

Lovely room, efficient staff. Good breakfast and dinner in restaurant. Would return when in Hamburg.

good location, excellent staff

Customer review rating 4.4/5

Magdalena Business - 13/03/2020 Confirmed reviews ALL

I like new scandinavian simplicity, but the wardrobe is a bit inconviniently organized. I'd also appreciate a hook by the door to leave outdoor jacket. I miss these simple old-fashion accessories, such as small scissors, needle and thread in the drawer (generally speaking a drawer would be a heartfully welcomed improvement). A cover on the bed would be also nice (just not to put anything directly on sheets).

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Kind regards O. Zimmermann

good location, fair price

TripAdvisor rating 4.0/5

Mgdlnnn Business - 09/03/2020 TripAdvisor review

Super nice and helpful staff. I like the hotel & its modern simplicity. What I regret most is old fashion accessories once available in rooms, like needle, thread and small scissors. I'd appreciate very much small cover on bed, that you needn't put bag or coat on the blanket.

Welcoming, modern and comfortable.

Customer review rating 4.4/5

Gavin W. Couples - 06/03/2020 Confirmed reviews ALL

Hotel has modern feel for today's market. Staff very friendly and welcoming. As Brits we prefer tea and coffee in our rooms unfortunately it's only bottled water that's available (which is chargable). Breakfast is basic continental with the addition of bacon, eggs and a waffle making station. All of the food is presented well.

Everything you'd expect from an Ibis

Customer review rating 4.4/5

Rdc Couples - 01/03/2020 Confirmed reviews ALL

This was our second stay at this particular Ibis hotel. It's really conveniently located next to the main train station (a few minutes walk away) so great to get about the city. We'd planned to park on site but the car park was full, however there's another car park (for the train station) just around the corner which wasn't much more expensive and we had no problems using that. The only downside to our stay this time was that the cleaners walked in on us twice within the space of about 20 minutes on the day of our departure. We were still in bed!!

War gut

Customer review rating 4.4/5

Daniel Couples - 29/02/2020 Confirmed reviews ALL

Alles prima

by Kiki

Customer review rating 4.4/5

Kiki Friends - 24/02/2020 Confirmed reviews ALL

I love the modern decorations and clean/simple feel of the design. Staff was efficient and explained things well. A little bit on the pricey end but it was worth it! Will stay again.

Dear guest, Thank you for staying with us at Ibis Hamburg City and for taking the time to review your visit. We are very pleased that you enjoyed our services and your overall stay with us. Kind regards O. Zimmermann

pleasant

Customer review rating 4.4/5

Stefano Friends - 21/02/2020 Confirmed reviews ALL

It was everything pleasant and well organized. The only thing that disturbed me was that we had to pay for the bottle of water available on the table at our arrival. That was the first time in my life that something like this happened . Usually the customers are informed if anything available is not a homage. The fact that no mini bar was available in the room let me think that the water was included in the price of the room. To consider a bottle on the table as "mini-bar drink" was new to me. That was the only bad experience in a otherwise perfect stay. Best regards, Stefano Z.

Dear Guest, Thank you for taking the time to share your feedback.Please be informed that we have a information for the bottle of water on the room. We hope to welcome you back to our hotel very soon! Sincerely O. Zimmermann

Alles Ok

Customer review rating 4.4/5

Anonymous Couples - 15/02/2020 Confirmed reviews ALL

Alles OK

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