ibis Hamburg City 3 stars

Customer review rating (ALL Rating) 4.3/5 2,081 reviews

ibis Hamburg City - Image 1
ibis Hamburg City - Image 2
ibis Hamburg City - Image 3
ibis Hamburg City - Image 4

Description

Hotel extras

  • Central Hamburg hotel near the main train station

  • Within easy reach of hotspots like HafenCity and the old town

  • Affordable hotel in Hamburg with a relaxed, welcoming atmosphere

  • Modern, soundproofed rooms with comfortable Sweet Bed by ibis

  • 24-hour reception and our own underground parking garage

Our accommodation(s)

Take advantage of our Flight + Hotel offers

Discover

Hotel location

ibis Hamburg City

Amsinckstrasse 3
20097 HAMBURG
Germany

GPS:53.548115, 10.009499

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • 100% Non Smoking Property

BAR

Open 24/7 for you: take a break, sit down to work or unwind at the end of the day with a refreshing drink. Enjoy tempting snacks, good conversation or a live sports screening. Crispy pizzas? They're available in four varieties to eat in or take away.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.3/5  2,081 reviews

Customer review rating 2.0/5

Yelizaveta B. Business - Confirmed reviews ALL

The receptionists was rude to me and judged my appearance when I walked in (it was raining) The tv in the room ONLY plays in German, no way to connect Netflix or anything like that. Food wasn’t good for breakfast, all cold cuts and boiled eggs. Not even scrambled eggs. Overall, would not recommend.

Dear Ms B., thank you for taking the time to share your detailed feedback regarding your stay with us. We are truly sorry to read about your experience, especially concerning the interaction with our reception team. Please be assured that this does not reflect the level of service and respect we expect from our staff. We take your comments very seriously and will address them internally, as every guest should feel welcome and treated with courtesy at all times. We also regret that the in-room TV options and the lack of streaming possibilities did not meet your expectations. Your feedback helps us to better understand where improvements are needed. Furthermore, we are sorry that you were disappointed with our breakfast selection and cleanliness. This is certainly not the standard we aim to provide, and we will review these aspects carefully with our teams. Thank you again for your honest feedback. We sincerely hope you will give us another opportunity in the future to provide you with a much more positive experience. Kind regards, Hasan Karadas General Manager ibis Hamburg City

Customer review rating 3.5/5

Janis D. Business - Confirmed reviews ALL

It was allright, however, the breakfast area is too crowded and it was cold in the room.

Customer review rating 4.5/5

Thomas J. Solo - Confirmed reviews ALL

Fine location. Good price. Not a charming hotel, but efficient and everything worked as expected. Convenient with a car park in the basement. Nice bar with drinks and some food. Friendly staff.

Customer review rating 5.0/5

Wisdom A. Solo - Confirmed reviews ALL

I am delighted to share my exceptional experience with ibis hotels worldwide! The few ibis hotels I had the pleasure of visiting were outstanding, and the attention to detail was impressive. Specifically, the ibis hotels in Berlin and Hamburg exceeded my expectations, showcasing the brand's commitment to excellence. The warm hospitality, cleanliness, and modern amenities offered a comfortable stay every time. The staff's dedication to customer satisfaction was evident in every interaction. Though I can't recall the exact locations of all the hotels I visited, I can confidently say that the ibis brand consistently delivered. I highly recommend ibis hotels to anyone seeking a reliable, quality stay. Whether business or leisure, ibis hotels are an excellent choice. Keep up the fantastic work, ibis team! I'm looking forward to my next stay.

Dear Wisdom, Thank you very much for your outstanding review and for sharing your experiences with ibis hotels worldwide! We are especially delighted to hear that you enjoyed both our Berlin and Hamburg locations and that our team, cleanliness, and facilities consistently met your expectations. Your kind words about our hospitality and staff dedication are greatly appreciated. They motivate us to maintain our high standards and ensure every guest has a comfortable and pleasant stay. We look forward to welcoming you again on your next visit! Best regards, Hasan Karadas Hotel Manager ibis Hamburg City

Customer review rating 5.0/5

Benjamin N. Families - Confirmed reviews ALL

Nice hotel, clean, welcoming staff, good bar, really good location.

Other web-users rate our hotel

  • 1,334 reviews 9.2/10 Location
  • 1,638 reviews 5.7/10 Room
  • 1,139 reviews 8.6/10 Service
  • 17 reviews 8.2/10 WiFi
  • 873 reviews 7.9/10 Breakfast
  • 862 reviews 4/10 Comfort
  • 737 reviews 6.6/10 Cleanliness
  • 147 reviews 4.7/10 Food

Powered by Trustyou

Our other establishments nearby

All our hotels in Hamburg