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Mercure Hotel Hamburg City 4 stars

Customer review rating 4.5/5 5,531 reviews

ALLSAFE approved hotel

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Mercure Hotel Hamburg City
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+ 23 Services

Hotel extras

  • An ALLSAFE certified hotel

  • Spacious rooms (approx. 258-474 sq. ft.) in Superior, Privilege and Junior Suite categories.

  • Business and family hotel with ample parking and parking garage spaces.

  • New work meeting and event area with the latest lighting equipment for your creative events.

  • Central location near hotspots e.g. HafenCity, Landing Bridges, city center, theater and more!

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 15h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking Paying
  • Pets allowed Paying
  • 100% non-smoking hotel
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-out Paying
  • Dry cleaning / Ironing Paying
Catering
  • Breakfast Paying
  • 1 Restaurant(s)
  • 1 Bar(s)
  • Room service
Leisure and activities
  • Sauna
  • Golf course 18 holes (nearby) Paying
  • Other sports activities
Business services
  • 9 Meeting room(s)
  • Self service business centre
  • Copy/print service available

Hotel location

Mercure Hotel Hamburg City

Amsinckstr. 53
20097 hamburg
germany

Tel: +4940236380

Fax: (+49)40/23638155

Check-in from 15h00

Check out up to 12h00

  • KRAFTWERK TIEFSTACK :  3 LIPPELTSTRASSE

  • Hamburg Airport :  S1 HH Hauptbahnhof

  • S3 S31 :  S3 S31 HAMMERBROOK

  • By plane

    BREMEN At 130km / 80.79 miles

  • By plane

    HAM International At 16km / 9.94 miles

  • By plane

    LUEBECK AIRPORT At 60km / 37.29 miles

  • By train

    HAUPTBAHNHOF At 1.5km / 0.93 miles

GPS :53.545363, 10.0173

Our accommodation(s)

The newly renovated 4-star Mercure Hotel Hamburg City offers Superior Rooms with twin beds, queen-size bed/sofa and comfortable Privilege Rooms/Junior Suites with king-size bed/sofa. All 187 rooms are air-conditioned and have free WIFI. Room night for 2 children up to 16 years of age in your room.

Our restaurants and bars

PIER_1163

Type of cuisine: International

Moin and Ahoy in the PIER_1163 Bistro! At dawn, when the port is resting, you can find the right mooring place. Hamburg's tradition meets intl. classics: fresh-innovative-Hanseatic "Hiss the sails!"

BAR PIER_1163

A glass of wine with a water view, a beer for football or cool drinks with friends and colleagues after work in our bar. Whether Hafenwasser or Strandperle - our crew has the perfect cocktail for you!

Non contractual photo

  • Monday Closed
  • Tuesday Closed
  • Wednesday Closed
  • Thursday Closed
  • Friday Closed
  • Saturday Closed
  • Sunday Closed

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 9

  • Maximum size: 180

  • Maximum capacity: 120 people

  • Maximum banquet capacity: 120 people

Find out more

Our guest reviews for
Mercure Hotel Hamburg City

100% genuine reviews from our guests

Find out more

ALL Rating 4.5/5

5,531 reviews

TripAdvisor Rating 4.0/5

984 reviews

2021 TripAdvisor Certificate of Excellence
Certificate of excellence 2021

Well locate and nice upgrade to junior suite

Customer review rating 4.5/5

M. D. Families - 21/09/2021 Confirmed reviews ALL

We had a nice stay in Hamburg. In the Junior Suite we had nice view over Hamburg city.

Dear D. M., We very much appreciate your comments regarding your stay at the Mercure Hotel Hamburg City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Daniel Hain General Manager
Customer review rating 3.5/5

Anonymous Business - 11/09/2021 Confirmed reviews ALL

As a regular guest of the hotel, the last stay was a little under the standards I use to recognize at the Mercure. Despite the always warm welcome from Emily, Lea and the whole Mercure hamburg city Team, I must admit that I feel that the service in the room is getting a little lower since a couple of months : room cleaning at my arrival less stingent than it used to be (I found some nails in the sofa, probably cut from the previous host ?), the regular welcome bottle of water and the nice words and sweats were not there, I have to request the "Pantoffeln" as they are not available in the room... I do understand that the current sanitory rules and constraints does not make the whole thing easy, but as a Gold (almost Platinum) member, I expect the best from the service. As told, the Team is really responsive, always very nice and professional, and as I report such (little, to be honest) dissapointments, the necessary measures are immediatly taken. But still, it's better not to have to request such adjustments, especially when it's about recurrent stay.

Dear Mr. B., thank you very much for your kind and open feedback about your last stay with us. We are very sorry that we were not able to convince you. We are very happy to take up the points raised and will examine them in order to restore our usual service. We are always very happy to welcome you and of course we would like to offer you our usual cordiality and standards. I would like to thank you once again for your honest feedback, as this is the only way we can continue to improve. We are looking forward to your next visit and wish you all the best until then. Best regards from hamburg Denise Tomrell Stellv. Direktorin ________________________________________ AccorInvest Germany GmbH Mercure Hotel Hamburg City Amsinckstraße 53 20097 Hamburg Deutschland ________________________________________ E Mail : de…

Good hotel room size, but no fresh towls and cleaning could be better

TripAdvisor rating 3.0/5

robinthart1981 Family - 25/08/2021 TripAdvisor review

We also found a baby pacifier in the room that gives some doubts about the room cleaning. Location was ok. And the room size was good to. We stayed in the junior suite room. Positive was that the minibar was included

Wonderful stay, wonderful team!

Customer review rating 5.0/5

Andreas S. Friends - 23/08/2021 Confirmed reviews ALL

We have stayed there as a group of friends to explore Hamburg. We would like to point out the friendliness of all team members. From the welcome at the reception, the service team in at breakfast and in the evening at the bar as well as the housekeeping team.

Dear Mr. S., thank you very much for your nice review about your stay with us in Hamburg. We are very happy to hear that you enjoyed it so much with us. We are especially pleased with the words of praise regarding our staff. We are happy to pass on your praise to our entire team. We would be very happy to welcome you again soon and wish you all the best until then. With sunny greetings from Hamburg Sincerely, Denise Tomrell Deputy manager ________________________________________ AccorInvest Germany GmbH Mercure Hotel Hamburg City Amsinckstraße 53 20097 Hamburg Deutschland _______________________________________ E Mail : de…

Dirty Terrible Housekeeping

Customer review rating 1.5/5

N. Couples - 16/08/2021 Confirmed reviews ALL

Stayed here for 3 Nights. Requested to clean room and change towel after the 1st night but the room was not clean and our dirty towels still on the floor. We hang the sign on the door to clean the room but once we get back late at night the room was not clean at all. Called the reception for some fresh towels to at least shower after a long day being out of the hotel but was only given a hand towel. So we have to dry up with a small towel. Room was also not properly clean after the 2nd Night!

Dear Emmanuel, Thank you for taking the time to tell us about your experience at the Mercure Hotel Hamburg City. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Daniel

Ok and clean room, although quite small

Customer review rating 3.5/5

Anonymous Families - 16/08/2021 Confirmed reviews ALL

Room was fine, but a bit small. The location was ok, but would have liked it to be closer to the centre.

Sehr geehrter Herr H., wir danken Ihnen vielmals für Ihre Anmerkungen zu Ihrem Aufenthalt im Mercure Hotel Hamburg City. Schön, dass es Ihnen bei uns gefallen hat. Herr Hoffman wir haben auch größere Zimmer ( bis 44qm). Vielleicht können Sie diese bei einem Ihren nächsten Besuche in Hamburg einmal genießen. Wir hoffen, Sie schon bald wieder bei uns begrüßen zu dürfen. Bleiben Sie gesund ! Moin! aus Hamburg Daniel Hain General Manager
Customer review rating 3.0/5

Anonymous Families - 09/08/2021 Confirmed reviews ALL

The quality and the quantity of soap and body lotions (small 10ml bottle for 4 people for 2 day stay) are not at all suffienient. To start the coffee machine very morning takes 30 minutes after 20 restarts , important how to start the coffee instructions are missing. The quality of coffee was good.

Dear Mr. K., thank you very much for taking the time to write to us after your stay at the Mercure Hotel Hamburg City. We will have a look at the coffee machine (20 min is too long a time) and we are prepare a manual. We would be happy to welcome you again soon. Stay well . With best regards Daniel Hain, GM

alles gut

Customer review rating 4.5/5

Anonymous Business - 05/08/2021 Confirmed reviews ALL

alles gut

Liebe Familie S., vielen lieben Dank für die tolle Bewertung, wir freuen uns sehr darüber. Ihre Zufriedenheit ist für unsere Mitarbeiter, die Tag für Tag daran arbeiten, Ihnen einen einwandfreien Service zu bieten, die schönste Belohnung. Wir hoffen, Sie schon bald wieder bei uns begrüßen zu dürfen. Bleiben Sie gesund ! Mit herzlichen Grüßen aus Hamburg Daniel Hain General Manager

Great staff, good breakfast, good rooms.

Customer review rating 4.0/5

Francis Families - 02/08/2021 Confirmed reviews ALL

We had some issues with the room, namely: 1. I was entertained by the "shipping container" theme, but it's very noisy. When neighboring rooms struggle with it, it's enough to wake us up. Also, it doesn't seem very safe, especially the little container that houses the refrigerator. Imagine tripping over something in the dark, and hitting your head on that... 2. The air conditioning was very warm. I suppose the room temperature was somewhere between 27-30 degrees C, even if the setting was 5 degrees. And there was no possibility of opening the window, because there were a lot of spiders (I counted at least 6 different webs) that made their homes outside our window. Generally though, that would not prevent us from booking again. The staff were especially nice. I've been to several Accor hotels, and the staff in this one was very notably, exceptionally pleasant to deal with. Each and every one of them. Front Desk, Breakfast, Cleaners, everyone. It might even be a reason why the guests themselves were nicer than usual here. Room, breakfast and convenience of parking were, I would say, par for a Mercure/Novotel hotel. Nothing poor, nothing exceptional. Other than the staff. :)

Dear Francis Emmanuel L., We very much appreciate your comments regarding your stay at the Mercure Hotel Hamburg City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Daniel Hain, GM

Friendly staff

Customer review rating 4.5/5

Anonymous Business - 15/07/2021 Confirmed reviews ALL

Nice check in staff and service

Dear Tanja T., Thank you very much for your kind feedback on your stay with us in Hamburg. We are very pleased to hear that you enjoyed your stay with us and that we were able to inspire you with our team. We would be happy to discuss the points you mentioned internally in order to improve further. We look forward to welcoming you back soon and wish you all the best until then. Best regards from Hamburg Denise Tomrell Deputy manager ________________________________________ AccorInvest Germany GmbH Mercure Hotel Hamburg City Amsinckstraße 53 20097 Hamburg Deutschland ________________________________________ E Mail : de…

Good place to stay for a business trip

Customer review rating 4.5/5

Andreas B. Business - 07/07/2021 Confirmed reviews ALL

All was as expected, parking could be cheaper, and as most will need it, has to be calculated, when you make your decision to book the hotel, price for breakfast is high, but common.

Dear Mr. B., thank you very much for your nice feedback about your stay with us. It's nice to hear that you enjoyed your stay with us and that we were able to inspire you with our team. We would be happy to welcome you again soon. With sunny greetings from Hamburg Denise Tomrell deputy hotelmanager ________________________________________ AccorInvest Germany GmbH Mercure Hotel Hamburg City Amsinckstraße 53 20097 Hamburg Deutschland ________________________________________ E Mail : de…

Nice stay

Customer review rating 4.0/5

Christian W. Business - 02/07/2021 Confirmed reviews ALL

Business trip with an overnight stay at the Hamburg City Hotel

Dear Christian W., thanks for taking your time to share your experiences with us. Your feedback is very important to us. I'm sorry that we could not meet all your expectations. Thank you again for sharing your experience, and i am sure, your next visit will be more pleasant as the previous one. Until then I wish you a great day and stay safe! Kind Regards from Hamburg, Emily Tiedge Front Office Manager

As always, a great stay in Mercure Hamburg City

Customer review rating 5.0/5

Anonymous Business - 26/06/2021 Confirmed reviews ALL

I'm a frequent guest in this hotel, and not only the whole team is friendly and makes you feel the best they can, but moreover they are very professional and customer centric. You can tell all team members really enjoy what they're doing and this definitely contributes to making your stay the most convenient possible.

Dear Remi, We very much appreciate your comments regarding your stay. It is always a pleasure to receive positive feedback. I will share your comments with our team. This feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again and we are happy to welcoming you on Tuesday again. Kind Regards from Hamburg, Emily Tiedge Front Office Manager

I was not comfortable on that day in this room

Customer review rating 0.5/5

Ilyas Business - 24/06/2021 Confirmed reviews ALL

1-Airco was not working properly on that warm day. 2-There was no cold water for to have a shower. So this time ,bad experience.

Dear Mr N., thank you for taking the time to share your feedback. While I wish you had a better experience , it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.Please do not hesitate to contact me as soon as you plan your next trip to Hamburg. Kind Regards from Hamburg Emily Tiedge Front Office Manager T +49 (0) 40 23 63 8 100 F +49 (0) 40 23 63 8 155 E Mail : h1…

Problematic stay in summer time

Customer review rating 3.0/5

Ignacio Couples - 22/06/2021 Confirmed reviews ALL

Good amenities, very friendly and helpful staff promptly accommodating our requests. 2 main issues: insufficient cooling capacity of AC, so sleeping in summer time is very challenging. Breakfast is not good enough value for money

Dear Ignacio D., Thank you for your detailed and honest feedback about your stay with us in Hamburg. I have passed on the challenge with the air conditioning to our technician to remedy the defect. We are pleased that you nevertheless had a pleasant stay with us and that we were able to inspire you with our team. We would be happy to welcome you again soon and wish you all the best until then. With sunny greetings from Hamburg Sincerely, Denise Tomrell Stellv. Direktorin ________________________________________ AccorInvest Germany GmbH Mercure Hotel Hamburg City Amsinckstraße 53 20097 Hamburg Deutschland ______________________________________ E Mail : de…

Super

Customer review rating 5.0/5

Anonymous Business - 10/05/2021 Confirmed reviews ALL

Super

Liebe Frau T., vielen Dank für Ihre so freundliche Rückmeldung zu Ihrem Aufenthalt bei uns in Hamburg. Schön zu hören, dass es Ihnen bei uns so gut gefallen hat und wir Sie mit unserem Hotel und unserem Team begeistern konnten. Wir würden uns freuen, Sie bald erneut bei uns willkommen zu heißen. Mit sonnigen Grüßen aus Hamburg Denise Tomrell Stellv. Dierktorin

Nice hotel with nice staff

TripAdvisor rating 5.0/5

FarAway17828791316 Family - 29/03/2019 TripAdvisor review

We were four adults and two children visiting Miniature Wonderland and the hotel was suitable in all ways. We had one double room and one very good family rooms for two adults and two children. Both rooms were very comfortable. The staff was friendly and efficient.

Dear Guest, We very much appreciate your comments regarding your stay at the Mercure Hotel Hamburg City. It is always a pleasure to receive positive feedback. I will share your comments with our team.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Emily Tiedge Front Office Manager

Disappointing stay

TripAdvisor rating 2.0/5

Travel29583607770 Family - 25/12/2018 TripAdvisor review

I requested an extra bed for our kids in the reservation. I also wrote a comment with request for extra bed during online check in. We arrived pretty late and the extra bed was not Made?? Even though we requested it twice and Made reservation for 4 persons. We had to want for half an hour before the bed was made. We were not happy!

Super friendly staff!

TripAdvisor rating 4.0/5

-travelling-around29 Family - 06/10/2018 TripAdvisor review

The staff was great and super helpful. They helped me a lot since my son needed to keep his medication in the fridge. The rooms were ok and clean. The bed was very comfortable and surprisingly also the sofa bed. The only thing I missed was more restaurant and food options. They have a coffee shop that only opens around 10... so you don’t have a quick option for breakfast.

Excellent stay

TripAdvisor rating 5.0/5

scatterdells Business - 16/09/2018 TripAdvisor review

The hotel is in a great location with good pubic transport connections to the city centre and main airport. It is currently being extensively re-furbished with not only new decoration, but also new beds which are extremely comfortable.The staff could not be more helpful or friendly and speak multiple languages. Emily Tiedge is particularly professional and helpful and her excellent customer service is one of the highlights of staying at this hotel. I am based in Hamburg every week for 3-4 nights a week and it makes a real difference to meet individuals like Emily when away from home, where nothing is too much trouble .The hotel is very clean and the restaurant and bar situated looking over a canal.I would highly recommend this hotel.

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