Mercure Hotel Hamburg City 4 stars

Customer review rating (ALL Rating) 4.4/5 2,346 reviews

Mercure Hotel Hamburg City - Image 1
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Description

Hotel extras

  • Right across the street from the Harry Potter Theater

  • Spacious rooms (approx. 258-474 sq. ft.) in Superior, Privilege and Junior Suite categories.

  • Business and family hotel with ample parking and parking garage spaces.

  • New work meeting and event area with the latest lighting equipment for your creative events.

  • Central location near hotspots e.g. HafenCity, Landing Bridges, city center, theater and more!

Our accommodation(s)

Hotel location

Mercure Hotel Hamburg City

Amsinckstr. 53
20097 HAMBURG
Germany

GPS:53.545363, 10.0173

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Restaurant
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

PIER - 1163

Moin and Ahoy in the PIER - 1163 Bistro. At dawn, when the port is resting, you can find the right mooring place. Hamburg tradition meets intl. classics, fresh-innovative-Hanseatic Hiss the sails.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  2,346 reviews

TripAdvisor Rating  4.0/5  1,062 reviews

Would Not Stay Again

Customer review rating 1.5/5

Josh W. Families - Confirmed reviews ALL

Check in desk was unfriendly and did not offer welcome drinks or any information on the amenities.

Lovely staff and comfortable room

Customer review rating 4.5/5

Anonymous Families - Confirmed reviews ALL

Came for the Harry Potter show. The hotel is very convenient for this. The staff were extremely friendly and helpful, the room clean.

A fabulous Team !

Customer review rating 4.5/5

Regular A. G. (. B. Business - Confirmed reviews ALL

As a regular g. in this hotel, I can only testify about the professionalism and the kindness of the Team. There is a great service-oriented mindset on top of smily mood.

Disappointing stay for a 4-star hotel

Customer review rating 2.0/5

Anonymous Families - Confirmed reviews ALL

I recently stayed at Mercure Hotel Hamburg City and unfortunately, my experience was quite underwhelming. While the room was satisfactory and the location is great, there were several aspects that fell short of expectations for a 4-star hotel. The staff, although helpful, did not provide a warm or welcoming atmosphere. The amenities were lacking; I had to request bathrobes and slippers, and there was no body lotion available. Additionally, there was no coffee machine or mugs in the room, even though the booking photos indicated there would be. This made the room feel quite bare and more in line with a 2-star experience. The bed was extremely uncomfortable, and the pillows were lifeless, leading to poor sleep quality. There was also constant noise from the hallway, likely due to our room's proximity to the elevator, and the area around the hotel itself was quite noisy. Additionally, the room ventilation was an issue. Even when turned off, it continued to blow air. On the first night, there was a strong smell of smoke coming through the vent, which only cleared up after opening the window. However, this led to a lot of road noise coming into the room, further disturbing our rest. To add to the frustration, on our second day, we left the door tags outside at 7 a.m. requesting our room to be cleaned. After returning to the hotel at 4 p.m. after a long day out, we found that the door tags had been flipped to "Do Not Disturb" and the room had not been cleaned. Upon speaking to reception, we were informed that housekeeping had already finished for the day. A member of the reception team came to replace our towels and empty the bins, and he assured us that he would log this as a complaint. However, when checking out, the front desk staff couldn't find any record of the complaint, and no compensation was offered for the inconvenience. Overall, I expected much more from a 4-star hotel in terms of service, comfort, and amenities, and I wouldn't recommend this property based on my experience.

Dear Mr. S., The team at the Mercure Hotel Hamburg City would like to thank you very much for taking the time to write to us after your stay and deeply regrets that the services we provided did not meet your expectations. We apologize for any inconvenience caused. Your report of the experiences you had during your stay was received with great interest and forwarded to all departments and to the management! In your case, we did indeed make mistakes and any impression of unprofessionalism and rudeness reflects on the entire staff and the "MERCURE" brand! Therefore, your feedback is very important to us. The entire team at the Mercure Hotel Hamburg City would be delighted to have an opportunity to prove to you that we have learned and improved! That is why we hope to welcome you back as our guest soon. With kind regards Thomas Buch Duty-Manager

Good location

Customer review rating 3.5/5

Helene Friends - Confirmed reviews ALL

Average service on arrival. The man who accepted showed no kind of service. They had forgotten to save up to 4 and towels were missing. The fault was theirs even though he tried to get us to change rooms without everything we had paid for from home. It succeeds, but not with his best will.

Dear Ms. L., The team at the Mercure Hotel Hamburg City would like to thank you for taking the time to write to us after your stay and deeply regrets that the services we provided did not meet your expectations. We apologize for any inconvenience caused. Your report of the experiences you had during your arrival was received with great interest and forwarded to the relevant departments and to management! The employee in question will be questioned and made aware of this. Any impression of rudeness and a lack of professionalism reflects on the entire staff and the "MERCURE" brand! Your feedback is therefore very important to us. The entire team at the Mercure Hotel Hamburg City would be delighted to have the opportunity to prove to you that we can learn and improve! That is why we hope to welcome you back as a guest soon. Best regards Thomas Buch Duty-Manager

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Other web-users rate our hotel

  • 1,150 reviews 8.2/10 Location
  • 1,709 reviews 7.1/10 Room
  • 1,554 reviews 8.1/10 Service
  • 21 reviews 6.7/10 WiFi
  • 1,254 reviews 8.5/10 Breakfast
  • 829 reviews 5.1/10 Comfort
  • 727 reviews 7.7/10 Cleanliness
  • 427 reviews 3/10 Value

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