Mercure Hotel Hamburg City 4 stars

Customer review rating (ALL Rating) 4.4/5 2,716 reviews

Best price
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Mercure Hotel Hamburg City - Image 1
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Mercure Hotel Hamburg City - Image 3
Mercure Hotel Hamburg City - Image 4
Amsinckstr. 53, 20097 HAMBURG, Germany

Description

ALLSAFE approved hotel

Hotel extras

  • An ALLSAFE certified hotel

  • Spacious rooms (approx. 258-474 sq. ft.) in Superior, Privilege and Junior Suite categories.

  • Business and family hotel with ample parking and parking garage spaces.

  • New work meeting and event area with the latest lighting equipment for your creative events.

  • Central location near hotspots e.g. HafenCity, Landing Bridges, city center, theater and more!

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Our accommodation(s)

Hotel location

Mercure Hotel Hamburg City

Amsinckstr. 53
20097 HAMBURG
Germany

GPS:53.545363, 10.0173

Telephone
Fax +49 40 23638155

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Restaurant
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms

PIER_1163

Moin and Ahoy in the PIER_1163 Bistro! At dawn, when the port is resting, you can find the right mooring place. Hamburg's tradition meets intl. classics: fresh-innovative-Hanseatic "Hiss the sails!"

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  2,716 reviews

TripAdvisor Rating  4.0/5  1,029 reviews

Certificate of excellence 2022

Very good business stay

Customer review rating 5.0/5

James Business - Confirmed reviews ALL

Large and clean room with everything you need for a comfortable stay. Some nice extra touches like free mini bar and a good cable tv selection

Dear James, we very much appreciate your comments regarding your stay at the Mercure Hotel Hamburg City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Michael Funke Duty Manager

Good location

Customer review rating 4.5/5

Gary Couples - Confirmed reviews ALL

Nice clean room with fridge and air con. Good location for Hafen city and central Hamburg both walkable. Would recommend and would use again if in Hamburg.

Dear Gary, we very much appreciate your comments regarding your stay at the Mercure Hotel Hamburg City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Michael Funke Duty Manager

Quite O.K.

Customer review rating 3.5/5

Aleksander Business - Confirmed reviews ALL

I suggest ensuring that the front desk staff irons their t-shirts...

Dear Aleksander B., we would like to thank you for your stay and your review. Please be assured that we take your criticisms very seriously. Our team will be sensitized and trained accordingly. It is very important to us that you are valued as a guest. Our team would like to thank you and we hope to welcome you back to our house soon. Best regards, Michael Funke Duty Manager

Fantastic hotel, brilliant front of house team

Customer review rating 5.0/5

Anna A. S. Families - Confirmed reviews ALL

Stayed for the Bamber 10k with my partner and two children. Our family room was fab for the first night and then we upgraded to a junior suite the second night which was beautiful. Spacious and comfortable and my little girls loved it. A big thank you to Emily and all of the front of house team that were helpful, friendly and fun. We hope to be back again one day 😊

Dear Anna, We thank you very much for your stay and your very good rating. We have passed on your kind words to our employees. Thank you very much for that. For us, it is always a great motivation for our team when our guests leave our house satisfied. The team thanks you and we hope to welcome you back to our house soon. Best regards, Michael Funke duty manager

Clean Hotel and Rooms

Customer review rating 5.0/5

Anonymous Solo - Confirmed reviews ALL

They have enough patking lot, there's two different bathrooms and they're big enough for city trip, also very nice and helpful staffs.

Dear Victoria, Thank you very much for the time you took to give us a TOP rating as an expression of your satisfaction. We are pleased to see that our service ensured you had a great time with us! That we were able to score points with our cuisine, that you liked the ambience of our bar, that everything was just right. The entire team looks forward to welcoming you back soon. Best regards, Michael Funke Duty Manager

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Other web-users rate our hotel

  • 1,119 reviews 8.4/10 Location
  • 1,786 reviews 7.4/10 Room
  • 1,613 reviews 8.2/10 Service
  • 19 reviews 7.5/10 WiFi
  • 1,335 reviews 8.5/10 Breakfast
  • 785 reviews 7/10 Cleanliness
  • 441 reviews 2.9/10 Value
  • 428 reviews 9.2/10 Vibe

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (VAT and tourist tax included) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.