Mercure Hotel Hamburg City 4 stars

Customer review rating (ALL Rating) 4.4/5 2,612 reviews

Mercure Hotel Hamburg City - Image 1
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Description

ALLSAFE approved hotel

Hotel extras

  • An ALLSAFE certified hotel

  • Spacious rooms (approx. 258-474 sq. ft.) in Superior, Privilege and Junior Suite categories.

  • Business and family hotel with ample parking and parking garage spaces.

  • New work meeting and event area with the latest lighting equipment for your creative events.

  • Central location near hotspots e.g. HafenCity, Landing Bridges, city center, theater and more!

Our accommodation(s)

Hotel location

Mercure Hotel Hamburg City

Amsinckstr. 53
20097 HAMBURG
Germany

GPS:53.545363, 10.0173

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Restaurant
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

PIER_1163

Moin and Ahoy in the PIER_1163 Bistro! At dawn, when the port is resting, you can find the right mooring place. Hamburg's tradition meets intl. classics: fresh-innovative-Hanseatic "Hiss the sails!"

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  2,612 reviews

TripAdvisor Rating  4.0/5  1,036 reviews

No room services

Customer review rating 2.5/5

Anonymous Friends - Confirmed reviews ALL

The dtay was ok and location not bad but we stayed 3 noghts and pnly once room service made a bed and that’s it.

Dear Lucio Isaias I., The team at the Mercure Hotel Hamburg City would like to thank you very much for taking the time to write to us after your stay and deeply regrets that the services we provided did not meet your expectations. We sincerely apologize for the inconvenience caused. We have forwarded your reference to our room cleaning service to the responsible departments and management. We generally clean the rooms every two days, but it is possible to receive free daily room cleaning. We actually should have pointed this out to you when you arrived...! We assume that this did not happen. All employees in the reception department will be made aware of this again. The hotels under the “Mercure” brand do everything they can to offer every guest the best possible quality of service at every stay. Your opinion is therefore of the greatest interest to us. The entire team at Mercure Hotel Hamburg City would love an opportunity to prove to you that we have learned and improved! That's why we hope to welcome you as our guest again soon. Sincerely, Thomas Buch Duty-Manager

Customer review rating 3.0/5

Anonymous Solo - Confirmed reviews ALL

The location was not terrible (between railways and roadways). The room was cold. The restaurant didn't serve hot meals because the kitchen would have been closed despite the fact that the order was made before the closure hour. No alternative was offered. Due to the surroundings of the hotel, it was difficult to go out late in the night to eat something. I was said that the problem would be solved the next day. Too late as I checked out the next day. It was not really terrible.

Customer review rating 2.0/5

Maria Families - Confirmed reviews ALL

There was no coffee machine in the room, despite the photo. We specified in the booking that we need a crib, but it wasn't ready on time.

Dear Barbara T., The Mercure Hotel Hamburg City team would like to thank you very much for taking the time to write to us after your stay and deeply regrets that the services we provided did not meet your expectations. We sincerely apologize for the inconvenience caused. Your comments regarding the unprepared crib have been forwarded to the appropriate department. Likewise your complaint about the missing coffee machine. We will investigate these things! Mercure brand hotels do everything they can to offer every guest the best possible quality of service at every stay. Your opinion is therefore of the greatest interest to us. Our team at Mercure Hotel Hamurg City would love an opportunity to prove to you that we have learned and improved! That's why we hope to welcome you back as our guest soon. Best regards Thomas Buch Duty-Manager

Great Location

Customer review rating 4.5/5

Lee D. Business - Confirmed reviews ALL

My second visit and now my 1st choice in Hamburg. Clean hotel with excellent service and staff.

Dear Lee D., We very much appreciate your comments regarding your stay at the Mercure Hotel Hamburg City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Thomas Buch Duty-Manager

As a regular user, I can only say that the Mercure Novotel Hamburg city team is the best !!

Customer review rating 4.5/5

Regular A. G. Business - Confirmed reviews ALL

As a regular g. (approx. 3-6 nights each month), I can only report on the professionalism and the service-oriented mindset of the Team members I regularly interact with. Most of them always strive to be friendly, smiling and ready to provide the best experience.

Dear Remi B., Thank you for the very good review you gave our hotel. We have passed on your kind appreciation of our staff to all employees. Positive feedback is always a great motivation! We are pleased to have you as a regular g. and that you enjoyed your stay with us and hope that we can welcome you back to the Mercure Hotel Hamburg City soon! Until then, we wish you all the best – and see you next time. Sincerely, Thomas Buch Duty-Manager

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Other web-users rate our hotel

  • 1,138 reviews 8.4/10 Location
  • 1,752 reviews 7.5/10 Room
  • 1,568 reviews 8.4/10 Service
  • 22 reviews 7.1/10 WiFi
  • 1,322 reviews 8.5/10 Breakfast
  • 763 reviews 7.8/10 Cleanliness
  • 453 reviews 9.1/10 Vibe
  • 440 reviews 3.1/10 Value

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