Mercure Hotel Hamburg City 4 stars

Customer review rating (ALL Rating) 4.4/5 2,233 reviews

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Mercure Hotel Hamburg City - Image 1
Mercure Hotel Hamburg City - Image 2
Mercure Hotel Hamburg City - Image 3
Mercure Hotel Hamburg City - Image 4
Amsinckstr. 53, 20097 HAMBURG, Germany

Description

Hotel extras

  • Right across the street from the Harry Potter Theater

  • Spacious rooms (approx. 258-474 sq. ft.) in Superior, Privilege and Junior Suite categories.

  • Business and family hotel with ample parking and parking garage spaces.

  • New work meeting and event area with the latest lighting equipment for your creative events.

  • Central location near hotspots e.g. HafenCity, Landing Bridges, city center, theater and more!

Our accommodation(s)

Hotel location

Mercure Hotel Hamburg City

Amsinckstr. 53
20097 HAMBURG
Germany

GPS:53.545363, 10.0173

Telephone
Fax +49 40 23638155

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Restaurant
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

PIER - 1163

Moin and Ahoy in the PIER - 1163 Bistro. At dawn, when the port is resting, you can find the right mooring place. Hamburg tradition meets intl. classics, fresh-innovative-Hanseatic Hiss the sails.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  2,233 reviews

Customer review rating 4.0/5

Trudy A. Couples - Confirmed reviews ALL

This is a nice hotel with good restaurant and easy access to Hammerbrook railway station. My only complain was no ability to hake a hot drink in your room at night

Dear Trudy, Thank you very much for your positive review and for taking the time to share your feedback. We have forwarded your comments regarding hot beverage facilities in the room (kettles, coffee machines) to our management team. You are welcome to request a kettle at the reception desk at any time. Rooms equipped with a coffee machine are also available for booking. Mercure hotels strive to provide you with the highest quality of service during every stay. Your feedback is therefore of the utmost importance to us. We are delighted to read that, aside from this matter, you were pleased with our location and our service. The entire City Team sends its regards and looks forward to welcoming you back again soon. Sincerely, Thomas Buch Duty-Manager

Customer review rating 4.5/5

Jakub W. Business - Confirmed reviews ALL

Room was clean, bed and sheets were clean and comfy. I appreciated steam iron in the room.

Dear Jacub, Thank you very much for your positive review and for taking the time to share it. We are delighted to read that you were satisfied with our service. The entire City Team sends you their best regards and looks forward to welcoming you back again soon. Sincerely, Thomas Buch Duty-Manager

Customer review rating 4.5/5

Noah B. Families - Confirmed reviews ALL

Alles top !

Sehr geehrter Noah, wir bedanken uns für Ihre Zeit, die Sie sich genommen haben, um Ihr positives Feedback über Ihren Aufenthalt zu teilen. Es freut uns sehr, dass Sie und Ihre Familie sich bei uns wohlgefühlt haben und wir hoffen, Sie bald wieder bei uns begrüßen zu dürfen. Mit freundlichen Grüßen Thomas Buch Duty-Manager

Customer review rating 4.0/5

Zoltan P. Couples - Confirmed reviews ALL

the room was nicely cleaned every day, even windows were cleaned. facilities are ok, with an unpleasant smell in the garage level. client facing staff (reception, restaurant and bar) were unfriendly so we avoided to use their services.

Dear Zoltan, The team at the Mercure Hotel Hamburg City thanks you very much for taking the time to write to us following your stay, and we deeply regret that the services we provided did not meet your expectations. We sincerely apologize for any inconvenience you experienced. Your account of the experiences you encountered during your stay has been received with the utmost interest and has been forwarded to all departments as well as to management. Our staff members are being consulted regarding this matter and made aware of the issues raised. Any impression of discourtesy or lack of professionalism reflects poorly on our entire staff and on the "MERCURE" brand as a whole. Therefore, your feedback is extremely important to us. We ask that you give us another chance to rectify the poor first impression you received. The entire team at the Mercure Hotel Hamburg City would be delighted to have the opportunity to prove to you that we are capable of learning and improving. We therefore hope to have the pleasure of welcoming you back as our guest again soon. Sincerely, Thomas Buch Duty-Manager

Customer review rating 2.5/5

Marco A. Friends - Confirmed reviews ALL

For 270€ a night, I want a bit privacy without getting forced to sign a membership deal, request by the cleaning lady for review, several request forms, and so on. I should be a guest, not a number generator and professional reviewer.

Other web-users rate our hotel

  • 911 reviews 8.3/10 Location
  • 1,416 reviews 7.2/10 Room
  • 1,331 reviews 8.7/10 Service
  • 17 reviews 7.1/10 WiFi
  • 945 reviews 8.6/10 Breakfast
  • 689 reviews 5.3/10 Comfort
  • 594 reviews 7.7/10 Cleanliness
  • 304 reviews 3.5/10 Value

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