Mercure Hotel Hamburg City 4 stars

Customer review rating (ALL Rating) 4.5/5 5,954 reviews

ALLSAFE approved hotel

Information message

Mercure Hotel Hamburg City
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+ 23 Services

Hotel extras

  • An ALLSAFE certified hotel

  • Spacious rooms (approx. 258-474 sq. ft.) in Superior, Privilege and Junior Suite categories.

  • Business and family hotel with ample parking and parking garage spaces.

  • New work meeting and event area with the latest lighting equipment for your creative events.

  • Central location near hotspots e.g. HafenCity, Landing Bridges, city center, theater and more!

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Hotel location

Mercure Hotel Hamburg City

Amsinckstr. 53
20097 hamburg
germany

Fax: (+49)40/23638155

Check-in from 15h00

Check out up to 12h00

  • KRAFTWERK TIEFSTACK:  3 LIPPELTSTRASSE

  • Hamburg Airport:  S1 HH Hauptbahnhof

  • S3 S31:  S3 S31 HAMMERBROOK

  • By plane

    BREMEN At 130km / 80.79 miles

  • By plane

    HAM International At 16km / 9.94 miles

  • By plane

    LUEBECK AIRPORT At 60km / 37.29 miles

  • By train

    HAUPTBAHNHOF At 1.5km / 0.93 miles

GPS:53.545363, 10.0173

Hotel services

Check-in from - Check out up to

In summary
  • Car park
  • Restaurant
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms

PIER_1163

Moin and Ahoy in the PIER_1163 Bistro! At dawn, when the port is resting, you can find the right mooring place. Hamburg's tradition meets intl. classics: fresh-innovative-Hanseatic "Hiss the sails!"

Our accommodation(s)

The newly renovated 4-star Mercure Hotel Hamburg City offers Superior Rooms with twin beds, queen-size bed/sofa and comfortable Privilege Rooms/Junior Suites with king-size bed/sofa. All 187 rooms are air-conditioned and have free WIFI. Room night for 2 children up to 16 years of age in your room.

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 9

  • Maximum size: 180

  • Maximum capacity: 120 people

  • Maximum banquet capacity: 120 people

Find out more

Our guest reviews for
Mercure Hotel Hamburg City

100% genuine reviews from our guests

Find out more

ALL Rating 4.5/5

5,954 reviews

TripAdvisor Rating 4.0/5

995 reviews

2021 TripAdvisor Certificate of Excellence
Certificate of excellence 2021

Perfekt, tolles Team

Customer review rating 5.0/5

H. Solo - 01/01/2022 Confirmed reviews ALL

War alles perfekt

Moin moin, herzlichen Dank für Ihre so nette Rückmeldung zu Ihrem Aufenthalt bei uns im Hotel. Wir freuen uns sehr, dass es Ihnen bei uns so gut gefallen hat. Wir würden uns freuen, Sie bald erneut bei uns willkommen zu heißen und wünschen Ihnen bis dahin alles Gute. Mit herzlichen Grüßen aus Hamburg Denise Tomrell Stellv. Direktorin ________________________________________ AccorInvest Germany GmbH Mercure Hotel Hamburg City Amsinckstraße 53 20097 Hamburg Deutschland ________________________________________ E Mail : de…

Nice hotel

Customer review rating 4.0/5

Mike U. Families - 01/01/2022 Confirmed reviews ALL

Good location, clean, helpful staff

Dear Mike, thank you very much for your kind feedback about your stay with us at the hotel. We are glad that we could inspire you with our team on site and that you had a nice stay with us in Hamburg. We would be happy to welcome you and your family again soon and wish you all the best until then. Sincerely, Denise Tomrell deputy manager ________________________________________ AccorInvest Germany GmbH Mercure Hotel Hamburg City Amsinckstraße 53 20097 Hamburg Deutschland ________________________________________ E Mail : de…

Alles gut

Customer review rating 5.0/5

Christine Families - 06/12/2021 Confirmed reviews ALL

Alles gut

Lieber Herr S.,vielen Dank für Ihre detaillierten Anmerkungen zu Ihrem Aufenthalt im Mercure Hotel Hamburg City. Schön, dass es Ihnen bei uns gefallen hat. Über Ihre lobenden Worte freuen wir uns sehr. Ihre positiven Würdigungen werden wir selbstverständlich gerne an die betreffenden Mitarbeiter weiterleiten. Wir hoffen, Sie schon bald wieder bei uns begrüßen zu dürfen. Das gesamte Team wünscht Ihen und Ihrer Familie ein wundervolles Jahr 2022. Ein HERZLICHES MOIN! MOIN! aus Hamburg Daniel Hain General Manager

Well located

Customer review rating 4.0/5

Anonymous Business - 01/12/2021 Confirmed reviews ALL

Business travle for a in-house training course - Haufe

Dear Saar E., We very much appreciate your comments regarding your stay at the Mercure Hotel Hamburg City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Daniel

Business Trip Hamburg - J.

Customer review rating 4.5/5

Hamburg B. -. J. Business - 26/11/2021 Confirmed reviews ALL

Alles Bestens! Sauber. Ruhig.

Lieber Herr F., vielen Dank für Ihre detaillierten Anmerkungen zu Ihrem Aufenthalt im Mercure Hotel Hamburg City. Schön, dass es Ihnen bei uns gefallen hat. Über Ihre lobenden Worte freuen wir uns sehr. Ihre positiven Würdigungen werden wir selbstverständlich gerne an die betreffenden Mitarbeiter weiterleiten. Wir hoffen, Sie schon bald wieder bei uns begrüßen zu dürfen. Das gesamte Team wünscht Ihen und Ihrer Familie ein wundervolles Jahr 2022. Ein HERZLICHES MOIN! MOIN! aus Hamburg Daniel Hain General Manager

Great Hotel & Location

Customer review rating 5.0/5

Randall Solo - 25/11/2021 Confirmed reviews ALL

Great location a short taxi or even walk from the main train station. Great reception staff. Nice bar and restaurant. Easy access to shops in the Altstadt.

Dear Randall B., We very much appreciate your comments regarding your stay at the Mercure Hotel Hamburg City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Daniel

Great Hotel and Location

TripAdvisor rating 5.0/5

451randallb 25/11/2021 TripAdvisor review

Excellent hotel, located just a short taxi or even walk from the main train station. Short distance to shopping in the Altstadt via S-Bahn or even walking. Nice hotel bar & restaurant. Friendly reception staff. Loved the cool container style wardrobe and mini-bar in the room.

Dear Mercure Guest, Thank you for the great review of our hotel Mercure Hamburg City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind Regards from Hamburg Emily Tiedge Front Office Manager

Very comfortable stay, rich breakfast and strategic location

Customer review rating 4.5/5

Mary Families - 21/11/2021 Confirmed reviews ALL

Everything was fine, the breakfast, the service and the location. The staff was really helpful and they even arranged a package which they sent to us within a week, with personal items we had forgotten in the room. They were really important items for us and we appreciate it very much. A big applause to them.

Dear Maria, We very much appreciate your comments regarding your stay at the Mercure Hotel Hamburg City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Daniel

Great short stay

Customer review rating 4.5/5

Ian Business - 21/11/2021 Confirmed reviews ALL

From the welcome to the departure every thing was great

Dear Ian, We very much appreciate your comments regarding your stay at the Mercure Hotel Hamburg City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Daniel

OK. Friendly staff but wrong first impression with dirty glass upon arrival + road construction + having to bring children to covid test center

Customer review rating 3.5/5

Family4 Families - 08/11/2021 Confirmed reviews ALL

OK. Friendly staff but wrong first impression with dirty glass upon arrival + road construction + having to bring children to covid test center

Dear jose, Thank you for taking the time to tell us about your experience at the Mercure Hotel Hamburg City. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. Thank you for pointing out the dirty glass, we cleaned it immediately. The Covid specifications of the Hamburg head office are strict. Unfortunately, we have no influence here. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. I wish you and your family a healthy 2022 Sincerely, Daniel Hain, GM

All right

Customer review rating 4.0/5

Anonymous Business - 07/11/2021 Confirmed reviews ALL

Location was a disappointment. Nothing in the neighborhood for me and my room overlooked parking.

Dear Gerald R., Thank you for taking the time to tell us about your experience at the Mercure Hotel Hamburg City. I am sorry that your experience did not meet your expectations. I'm sorry they didn't like the location and there was nothing in the area for them. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. I wish you a healthy 2022 Sincerely, Daniel Hain, GM

Does not suite or family

Customer review rating 2.5/5

Tommy B. Families - 03/11/2021 Confirmed reviews ALL

Pros Great location. Parking under hotel. Good breakfast Nice staff Cons Max 4 guests per room. 2 rooms for family of five is way to expensive. Not COVID safe breakfast. Way to crowded. Air con not working well Warm room. Nice interior but container door makes much noice. Pay for internet 2021?!

Dear Tommy B., Thank you for taking the time to tell us about your experience at the Mercure Hotel Hamburg City. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. The air conditioning heats in winter and cools in summer, unfortunately this is technically not possible otherwise. The occupancy of more than 4 persons in a room is unfortunately forbidden to us by the building authorities. But I can understand you. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. I wish you and your family a healthy 2022. If you would like to visit Hamburg again, please contact me directly. I will then make you a great offer for your family. Sincerely, Daniel Hain, GM

Ok hotel, poor service and staff

TripAdvisor rating 2.0/5

hansklaekken 15/10/2021 TripAdvisor review

Located a bit away from the city centre, renovated rooms and common areas. Great bed and room decor. Breakfast war very good. Staff attitude pulls down the overall impression. The coffe maker was broken and no one was interested. Had to return to the desk three times to get the room key to work. Not great!

Dear Mr Klaekken, thank you for taking the time to tell us about your experience at the Mercure Hotel Hamburg City. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. I wish you a great day and send kindest regards from Hamburg. Emily Tiedge Front Office Manager

Good hotel room size, but no fresh towls and cleaning could be better

TripAdvisor rating 3.0/5

robinthart1981 Family - 25/08/2021 TripAdvisor review

We also found a baby pacifier in the room that gives some doubts about the room cleaning. Location was ok. And the room size was good to. We stayed in the junior suite room. Positive was that the minibar was included

Dear Robin, thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. We are looking forward to welcoming you again at Mercure. Please do not hesitate to contact me during your next visit. Kind Regards from Hamburg! Emily Tiedge Front Office Manager T +49 (0) 40 23 63 8 100 F +49 (0) 40 23 63 8 155 E Mail : h1163-gr@accor.com

Nice hotel with nice staff

TripAdvisor rating 5.0/5

FarAway17828791316 Family - 29/03/2019 TripAdvisor review

We were four adults and two children visiting Miniature Wonderland and the hotel was suitable in all ways. We had one double room and one very good family rooms for two adults and two children. Both rooms were very comfortable. The staff was friendly and efficient.

Dear Guest, We very much appreciate your comments regarding your stay at the Mercure Hotel Hamburg City. It is always a pleasure to receive positive feedback. I will share your comments with our team.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Emily Tiedge Front Office Manager

Disappointing stay

TripAdvisor rating 2.0/5

Travel29583607770 Family - 25/12/2018 TripAdvisor review

I requested an extra bed for our kids in the reservation. I also wrote a comment with request for extra bed during online check in. We arrived pretty late and the extra bed was not Made?? Even though we requested it twice and Made reservation for 4 persons. We had to want for half an hour before the bed was made. We were not happy!

Super friendly staff!

TripAdvisor rating 4.0/5

-travelling-around29 Family - 06/10/2018 TripAdvisor review

The staff was great and super helpful. They helped me a lot since my son needed to keep his medication in the fridge. The rooms were ok and clean. The bed was very comfortable and surprisingly also the sofa bed. The only thing I missed was more restaurant and food options. They have a coffee shop that only opens around 10... so you don’t have a quick option for breakfast.

Excellent stay

TripAdvisor rating 5.0/5

scatterdells Business - 16/09/2018 TripAdvisor review

The hotel is in a great location with good pubic transport connections to the city centre and main airport. It is currently being extensively re-furbished with not only new decoration, but also new beds which are extremely comfortable.The staff could not be more helpful or friendly and speak multiple languages. Emily Tiedge is particularly professional and helpful and her excellent customer service is one of the highlights of staying at this hotel. I am based in Hamburg every week for 3-4 nights a week and it makes a real difference to meet individuals like Emily when away from home, where nothing is too much trouble .The hotel is very clean and the restaurant and bar situated looking over a canal.I would highly recommend this hotel.

Nice hotel close to the city center

TripAdvisor rating 4.0/5

TAIN2013 Solo travel - 30/07/2018 TripAdvisor review

The hotel is located next to a canal which makes it a very beautiful location although it is slightly out of the city center. Rooms are large and staff is friendly and helpful. It is well connected with a metro station a short distance road along the canal. Being out of the city center makes it a peaceful location. However being a business district, the area is deserted in the evenings and night. So I would recommend taking a taxi if you are arriving or leaving late at night.

Dear Mercure Guest, Thank you for being our guest during your recent trip to Hamburg and for sharing your positive experience with us a other travelers. We appreciate your time and effort in describing the location of our Hotel, it is indeed beautiful and close to the city if you want to avoid the stress of the center. Your recommendation about taking a taxi in the evening or night is a good advice, if you want to get faster and save your time. We hope to get the chance to welcome you again. I wish you a nice summer and a great week. Kind Regards, Daniela Rodriguez Guest Relation Manager

Nice hotel

TripAdvisor rating 5.0/5

marcbetjes Business - 30/07/2018 TripAdvisor review

NIce hotel a bit out off the center ( 10 min ), but friendly staff, when you need info they will give the correct information. Great and clean rooms, Breakfast ok, cold warm, all you need is there.... next time here again !!!

Dear Mercure Guest, Wow! Thank you for the 5 Star Rating and for sharing here with us and with other travelers to read your wonderful experience with us! We were all happy to read you had a nice stay and we really appreciate your kind words mentioning our hotel staff, believe me, it is very rewarding. If your next destination is going to be Hamburg, you know your are more than welcome to stay again with us. I wish you a great summer and we hope to see you soon. Kind Regards, Daniela Rodriguez Guest Relation Manager

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