Mercure Hotel Hamburg City 4 stars

Name: 4 star Mercure Hotel Hamburg City - ALL
Address: Amsinckstr. 53, HAMBURG, 20097, DE
Telephone: +4940236380
Rating: 4.5

Customer review rating (ALL Rating) 4.5/5 2,212 reviews

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Amsinckstr. 53, 20097 HAMBURG, Germany

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Mercure Hotel Hamburg City

Hotel for travellers looking for local and authentic experiences

Our modern Mercure Hotel Hamburg City is located right in the heart of Hamburg. The city center is easy to reach on foot, and Theater am Großmarkt is only about half a mile away. The main train station is just under a mile away, and there is also a bus and S-Bahn station in the immediate vicinity of the hotel. The airport is around 7.5 miles away. You can easily reach us by car via the A1 and A7 highways. Onsite paid parking is available, subject to availability.

4-star business and family hotel with 6 meeting rooms and a 180 m² event venue on the water. Mercure Hotel Hamburg City features a sauna with relaxation area, a bar with outdoor seating and a restaurant serving regional cuisine. The hotel is located between the city center, Speicherstadt and Hafencity, directly opposite Theater am Großmarkt, just a few minutes' walk away. We offer standard and family rooms.

Our conference area offers 6 modern conference rooms between 50 and 100 m² with daylight and state-of-the-art technology. Very special events can be held at our floating event location Kai10 with 450 m², located right next to the hotel.

Welcome to the most beautiful city in the world. Enjoy the diversity and charm that Hamburg has to offer. Explore the city your own way, on foot, by bus, train or boat. We look forward to welcoming you.

Daniel Hain, Hotel Management

Hotel extras

Right across the street from the Harry Potter Theater
Spacious rooms (approx. 258-474 sq. ft.) in Superior, Privilege and Junior Suite categories.
Business and family hotel with ample parking and parking garage spaces.
New work meeting and event area with the latest lighting equipment for your creative events.
Central location near hotspots e.g. HafenCity, Landing Bridges, city center, theater and more!

Our accommodation(s)

Room

Superior Room with queen-size bed

2 pers. max
24 m² / 258 sq ft

Bedding 1 x Double bed(s)

See availabilities

Room

Privilege room with king size bed, quiet location, mini-bar ALLin

2 pers. max
24 m² / 258 sq ft

Bedding 1 x King size bed(s)
Views: Courtyard View or River side

See availabilities

Room

Superior Room with 2 single beds

2 pers. max
24 m² / 258 sq ft

Bedding 2 x Single bed(s)
Views: City View

See availabilities

Room

Superior Room with queen-size bed and sofa bed

4 pers. max
24 m² / 258 sq ft

Bedding 1 x Double sofa bed(s) and 1 x Double bed(s)

See availabilities

Room

Privilege room with king-size & sofa bed, quiet location, mini-bar ALLin

4 pers. max
24 m² / 258 sq ft

Bedding 1 x King size bed(s) and 1 x Single sofa bed(s)
Views: Courtyard View or River side

See availabilities

Suite

Junior Suite with king-size bed and sofa bed, mini-bar ALLin

4 pers. max
44 m² / 473 sq ft

Bedding 1 x Double bed(s) and 1 x Single sofa bed(s)
Views: City View

See availabilities

Hotel location

Mercure Hotel Hamburg City

Amsinckstr. 53
20097 HAMBURG
Germany

GPS:53.545363, 10.0173

+49 40 236380

+49 40 23638155

HAMMERBROOK-CITY SUED

Railway station

Access: 500 m / 0.31 mi 5 min walk / 2 min drive

HAUPTBAHNHOF

Railway station

Access: 1.5 km / 0.93 mi 3 min drive

TOURISTIKINFORMATION BAHNHOF

Tourist attraction

Access: 1.5 km / 0.94 mi 15 min walk / 5 min drive

HAMBURGER KUNSTHALLE

Museums

Access: 1.5 km / 0.93 mi 15 min walk / 5 min drive

HAMBURG DUNGEON

Other attractions

Access: 2 km / 1.24 mi 10 min drive

KIRCHE ST MICHAELIS

Historic monument

Access: 2 km / 1.24 mi 10 min drive

RATHAUS

Historic monument

Access: 2 km / 1.24 mi 20 min walk / 10 min drive

ALSTERSCHWIMMHALLE

Sports centre

Access: 2 km / 1.24 mi

HAFEN HAMBURG

Tourist attraction

Access: 2 km / 1.24 mi 5 min drive

INT MARITIMES MUSEUM

Museums

Access: 2.1 km / 1.3 mi 15 min walk / 5 min drive

DEUTSCHES SCHAUSPIELHAUS

Entertainment/theatre district

Access: 2.5 km / 1.56 mi 15 min walk / 8 min drive

GOLF LOUNGE

Sports centre

Access: 2.8 km / 1.74 mi 10 min drive

SISTER ACT

Entertainment/theatre district

Access: 3 km / 1.86 mi 10 min drive

Taxi

8.00 € 8 EUR

ELBPHILHARMONIE

Opera/symphony/concert hall

Access: 3 km / 1.86 mi 30 min walk / 10 min drive

ST. PAULI LANDUNGSBRÜCKEN

Tourist attraction

Access: 3 km / 1.86 mi 15 min walk / 5 min drive

HAMBURGISCHE STAATSOPER

Entertainment/theatre district

Access: 3 km / 1.88 mi 10 min drive

MUSEUMSSCHIFF RICKMER RICKMERS

Historic monument

Access: 3 km / 1.88 mi 10 min drive

KOENIG DER LOEWEN

Entertainment/theatre district

Access: 3 km / 1.86 mi 5 min drive

Taxi

6.00 € 6 EUR

ALTER ELBTUNNEL

Historic monument

Access: 3 km / 1.88 mi 10 min drive

HAMBURGER MUSIKHALLE

Opera/symphony/concert hall

Access: 3 km / 1.88 mi 12 min drive

FISCHMARKT

Tourist attraction

Access: 3 km / 1.86 mi 30 min walk / 10 min drive

Taxi

10.23 € 10.23 EUR

SCHMIDT'S TIVOLI

Entertainment/theatre district

Access: 4 km / 2.49 mi 45 min walk / 15 min drive

CINEMAXX

Cinema district

Access: 4 km / 2.49 mi 10 min drive

SCHMIDT THEATER

Entertainment/theatre district

Access: 4 km / 2.49 mi 45 min walk / 15 min drive

REEPERBAHN

Tourist attraction

Access: 4 km / 2.49 mi 45 min walk / 15 min drive

Taxi

12.78 € 12.78 EUR

BALLINSTADT

Museums

Access: 5 km / 3.11 mi 1 hrs walk / 10 min drive

HAMBURGISCHE GESCHICHTE

Museums

Access: 5 km / 3.11 mi 15 min drive

PLANTEN UN BLOMEN

Botanical gardens

Access: 5 km / 3.13 mi 10 min drive

MUSEUM FÜR VÖLKERKUNDE

Museums

Access: 6 km / 3.73 mi 10 min drive

TARZAN

Entertainment/theatre district

Access: 6 km / 3.73 mi 30 min walk / 15 min drive

HAGENBECKS TIERPARK

Zoo

Access: 10 km / 6.21 mi 30 min drive

VOLKSBANK ARENA

Opera/symphony/concert hall

Access: 10 km / 6.21 mi 30 min drive

O2 WORLD HAMBURG

Opera/symphony/concert hall

Access: 10 km / 6.21 mi 30 min drive

IMTECH ARENA

Opera/symphony/concert hall

Access: 10 km / 6.21 mi 30 min drive

HEIDEPARK SOLTAU

Amusement park

Access: 50 km / 31.25 mi 1 hrs drive

ALSTER

Lake

Access: 2 km / 1.24 mi 15 min walk / 5 min drive

Beach area

Lake

MÖNCKEBERGSTRASSE

Shopping district

Access: 1 km / 0.62 mi 12 min walk / 5 min drive

JUNGFERNSTIEG

Shopping district

Access: 2 km / 1.24 mi 20 min walk / 10 min drive

HANSEVIERTEL

Shopping district

Access: 3 km / 1.88 mi 10 min drive

HAMBURGER STRASSE

Shopping centre/mall

Access: 5 km / 3.13 mi 15 min drive

Shopping centre/mall

Hotel services

Check-in from 03:00 PM - Check out up to 12:00 PM

On site

Car park
Pets welcome
Restaurant
Wi-Fi
Air conditioning
Breakfast
Bar
Meeting rooms
100% Non Smoking Property
Room service

PIER - 1163

Moin and Ahoy in the PIER - 1163 Bistro. At dawn, when the port is resting, you can find the right mooring place. Hamburg tradition meets intl. classics, fresh-innovative-Hanseatic Hiss the sails.

BAR PIER_1163

A glass of wine with a water view, a beer for football or cool drinks with friends and colleagues after work in our bar. Whether Hafenwasser or Strandperle - our crew has the perfect cocktail for you!

Meetings & Events

Number of Meeting Room: 9
Surface of the largest room: 180 m² / 1937.502 sq ft
Maximum seats capacity: 120
Maximum capacity for banquets: 120

Find out more

Weddings

Non contractual photo

With us you are guaranteed and exclusively the only newlyweds of the day on our location KAI10-The Floating Experience. The most important day in your life, like our KAI 10, is supposed to be unusual and unforgettable!

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating 4.5/5 2,212 reviews

Octavian N. Families - 8/24/2026 Confirmed reviews ALL

Dear Octavian, The team at the Mercure Hotel Hamburg City sincerely thanks you for taking the time to write to us following your stay; we deeply regret that the service we provided did not meet your expectations. Please accept our sincerest apologies for the inconvenience caused. We have noted your account of the experiences you had during your stay with great interest and have forwarded it to the relevant departments and our management team. Any impression of unprofessionalism or a lack of service-mindedness reflects poorly on our entire staff and the "Mercure" brand; therefore, your feedback is invaluable to us. The entire team at the Mercure Hotel Hamburg City would welcome the opportunity to show you that we can learn and improve. We hope to have the pleasure of welcoming you back as a guest soon. Kind regards, Thomas Buch Duty-Manager

Peter M. C. Families - 8/17/2026 Confirmed reviews ALL

Rather than a free minibar would have prefered breakfast to be included in the room price or else for it to be at least half the price quoted. I'm not someone who eats a huge quantity of food at breakfast so the twenty six euro price is excessive. We paid it on the first morning so we could join our son and family who were staying in the same hotel and because it was my birthday. The breakfast selection was good, however for twenty euros we were able to buy breakfast for two at a nearby cafe which was of a high quality even if the choice was not as extensive

Richard M. Families - 8/10/2026 Confirmed reviews ALL

Jurrien B. Families - 8/8/2026 Confirmed reviews ALL

Dear Jurrien, The team at the Mercure Hotel Hamburg City sincerely thanks you for taking the time to write to us following your stay. We deeply regret that the service we provided did not meet your expectations and offer our sincere apologies for the inconvenience caused. We have forwarded your comments regarding the air conditioning and the music in the restaurant to the relevant departments and management. Mercure hotels strive to provide the highest quality of service during every stay; therefore, your feedback is of great importance to us. The entire team at the Mercure Hotel Hamburg City would welcome the opportunity to show you that we can learn and improve. We hope to have the pleasure of welcoming you back as a guest soon. Kind regards, Thomas Buch Duty-Manager

Andrew M. Families - 8/7/2026 Confirmed reviews ALL

Check-in was a little confused over twin bed Vs double bed but it was quickly sorted out as most rooms seem to have a fold out sofa bed so I think any room can be made into a twin room. Once checked in the rooms we had (one on the 2nd floor, one on the top) we pretty luxurious and well decorated. Older reviews seemed to suggest the hotel needed refurbishment... It looks as though this has happened as both our rooms looked very freshly decorated. Decor in room is themed on ports and shipping containers which is entertaining though the shipping container-style doors on the wardrobe and 'fridge were a little awkward at times. We weren't disturbed by any noise, even with the windows open. Downstairs there's a decent bar - we didn't try dinner but breakfast, though expensive , included everything you could want in an all-you-can-eat buffet. It's about 20 mins walk from the Hbf and town centre, so not the most central We'd happily stay again in this grand building.

Dear Andrew, Thank you very much for your positive review and for taking the time to share your feedback. We have forwarded your comments regarding the confusion upon your arrival to the relevant departments. We sincerely apologize for the inconvenience caused. We are delighted to hear that you and your family were otherwise satisfied with our service. The entire City Team sends its best regards and looks forward to welcoming you back soon. Kind regards, Thomas Buch Duty-Manager

Web-users rating

Other web-users rate our hotel

878 reviews 8.4/10 Location
1,325 reviews 7.2/10 Room
1,250 reviews 8.7/10 Service
16 reviews 8.2/10 WiFi
893 reviews 8.6/10 Breakfast
615 reviews 5.4/10 Comfort
560 reviews 7.7/10 Cleanliness
215 reviews 4.7/10 Amenities

224 reviews 8.3/10 Location
345 reviews 6.7/10 Room
312 reviews 8.5/10 Service
233 reviews 8.7/10 Breakfast
155 reviews 4.1/10 Comfort
138 reviews 7.7/10 Cleanliness
57 reviews 4.8/10 Amenities

101 reviews 8.1/10 Location
174 reviews 8.1/10 Room
160 reviews 8.8/10 Service
115 reviews 8.4/10 Breakfast
72 reviews 7.7/10 Cleanliness
36 reviews 4.2/10 Value
25 reviews 4.5/10 Amenities
24 reviews 8.6/10 Bar

37 reviews 8.4/10 Location
113 reviews 6.9/10 Room
100 reviews 8.2/10 Service
60 reviews 8.7/10 Breakfast
46 reviews 5.6/10 Comfort
44 reviews 7.7/10 Cleanliness
26 reviews 4.1/10 Amenities
10 reviews 3.6/10 Value

18 reviews 8.4/10 Location
32 reviews 7.7/10 Room
29 reviews 9/10 Service
19 reviews 8.7/10 Breakfast
18 reviews 7.8/10 Cleanliness
12 reviews 6.3/10 Comfort
5 reviews 4.1/10 Value

Frequently asked questions

Where is the hotel located and how can I get there?

What types of rooms are available?

What services and amenities are available?

At Mercure Hotel Hamburg City, we offer a range of amenities to ensure a comfortable stay:

Free Wi-Fi and high-speed internet for an additional fee
On-site parking and parking garage for an additional fee
Breakfast buffet for an additional fee
Air conditioning and satellite TV
Wheelchair accessible facilities and elevators
Sauna and relaxation area
Pier - 1163 restaurant and Bar Pier_1163
Meeting rooms and business center
Pets allowed for an additional fee

What dining options are available?

What are the check-in and check-out times?

At Mercure Hotel Hamburg City, check-in is available from 03:00 PM and check-out is up to 12:00 PM. For more flexibility, many hotels offer the late check-out option, allowing you to enjoy your stay longer. Indeed, members of the ALL Accor loyalty program benefit from preferential conditions and late check-out. If you are not a member, you can also request a late check-out when booking online, upon arrival or directly at the front desk the day before or the day of departure. A late departure can sometimes be offered until 1-2 PM.

Are there any special offers or discounts available?

Yes, Mercure Hotel Hamburg City regularly offers special deals and discounts, mainly accessible through our ALL Accor loyalty program. By becoming a free member, you benefit from preferential rates year-round, often 5% to 10% off. You can also take advantage of exclusive offers sometimes up to 30% or 40% off stays for certain periods. To maximize your savings, check the Deals section on all.accor.com, sign up for newsletters to receive the best offers by email, be flexible with your dates and book directly via the website or the ALL Accor app, to enjoy the best guaranteed rates and earn loyalty points.