ibis Hamburg Alster Centrum

ibis Hamburg Alster Centrum 2 stars

Customer review rating (ALL Rating) 4.3/5 1,364 reviews

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Description

Hotel extras

  • ALLSAFE Hygiene certified

  • 5-minute walk to the main train station

  • Directly on the River Alster

  • Right in the center

  • 24-hour reception desk

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

ALLSAFE approved hotel

Hotel location

ibis Hamburg Alster Centrum

Holzdamm 4-12 + 16
20099 HAMBURG
Germany

  • S1, S21, S3:  S1, S21, S3 HAUPTBAHNHOF

  • U1, U2, U3:  U1, U2, U3 HAUPTBAHNHOF

  • By plane

    BREMEN At 120km / 75 miles

  • By plane

    HAMBURG FUHLSBUETTEL At 12km / 7 miles

  • By plane

    HANNOVER At 130km / 81 miles

  • By car

    HORN At 10km / 6 miles

  • By car

    OTHMARSCHEN At 24km / 15 miles

  • By car

    VEDDEL At 18km / 11 miles

  • By train

    DAMMTOR At 3km / 1 miles

  • By train

    HAUPTBAHNHOF At 0km / 0 miles

GPS:53.556984, 10.004152

Hotel services

Check-in from - Check out up to

In summary
On site
  • Car park
  • Wheelchair accessible hotel
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms

LE BAR

Our bar is always there for you: we serve drinks, refreshments and hot drinks around the clock every day and! With live sporting events on Sky. Please understand that some service restrictions may occur.

Our accommodation(s)

For your own personal wellbeing, all 165 rooms have individually adjustable air conditioning. Soundproofing and innovative beds will ensure you enjoy a relaxing, restful night's sleep. With free WIFI and TV with a wide range of Sky channels.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.3/5  1,364 reviews

TripAdvisor Rating  4.0/5  1,538 reviews

Very noisy rooms but good staff at reception

Customer review rating 2.5/5

Anonymous Business - Confirmed reviews ALL

First night in this hotel was a nightmare, impossible to sleep due to the room being on the first floor too close to the rail tracks and trains coming every 4 min. However the staff at reception were very helpful. I asked the reception to change my room to the other side of the building in an upper floor and they did it. Still noise coming from the traffic of a busy road during the day, but good to rest and sleep at night. Room was clean and breakfast was good.

Well located

Customer review rating 3.0/5

Marcio F. G. Business - Confirmed reviews ALL

The hotel is very well located and we were very well received during the check-in. However: 1) I was there for a business trip and didn't manage to borrow an iron, it as always unavailable; 2) last day's breakfast was "overbooked", no place to seat down.

Dear Mr. G., Thank you for taking the time to tell us about your experience at the ibis Hamburg Alster Centrum. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Unfortunately all our irons were lent by our guests, that were also on a business trip. Although we told all guests just to call the reception desk after finishing their ironing, they did not so. That is why we could not give you an iron in a short period of time. For this fact we would like to apologize for. As our hotel was fully booked during your stay, the breakfast room seemed to be little overcrowded, because all business guests started their day at the same time. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Georg Gaich, Assistant Manager

Convenient to Hamburg Hbf

Customer review rating 4.0/5

Swiss I. G. Solo - Confirmed reviews ALL

I stayed one night while traveling and needed to be within walking distance of Hamburg Hbf. The hotel met my needs efficiently.

God stay

Customer review rating 4.5/5

Anonymous Business - Confirmed reviews ALL

I hadforgotten to ordrer a room for a disabelt person. Bot the reception booked a Nice room, whereabouts I had a god stay.

Excellent location

Customer review rating 5.0/5

Stum Solo - Confirmed reviews ALL

Room originally booked in 2020 but hotel allowed me carry it over into 2021 and then to 2022. Comfortable, quiet room located very close to Hauptbahnhof, several restaurants and the Alster lake. The breakfast was good with selection of cold meats, cheese and bread. It made an ideal location for Ironman Hamburg. I would stay here again if returning to Hamburg.

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