Ibis Hamburg Alster Centrum 3.5 stars

Customer review rating (ALL Rating) 4.3/5 1,761 reviews

Ibis Hamburg Alster Centrum - Image 1
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Description

Hotel extras

  • Eco-certified hotel in a prime location directly on the Alster

  • Hotel in St. Georg, just a 5-minute walk from the main train station

  • Modern, quiet rooms with comfortable Sweet Bed by ibis

  • Relaxed atmosphere where families are also welcome

  • 24-hour reception desk, parking garage and charging stations nearby

Our accommodation(s)

Hotel location

Ibis Hamburg Alster Centrum

Holzdamm 4-12 + 16
20099 HAMBURG
Germany

GPS:53.556984, 10.004152

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • 100% Non Smoking Property
Near the property
  • Car park

Kiosk

Our virtual staff will provide you with an extensive range of snacks and drinks around the clock.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.3/5  1,761 reviews

Customer review rating 3.5/5

Allan P. Solo - Confirmed reviews ALL

Was an ok experience, check in was smooth, and staff member was nice and polite and helpful

Customer review rating 5.0/5

Chihyu C. Business - Confirmed reviews ALL

i asked multiple questions of your staffs, e.g., whether you have water cooker, whether i may get my receipt, and add some missing fields in the receipts. They are all very professional and supportive.

Sehr geehrte/r Chihyu C., vielen Dank für Ihre positive Rückmeldung. Es freut uns zu hören, dass unser Team Ihnen bei Ihren Anfragen professionell und unterstützend zur Seite stand. Ihre Zufriedenheit ist uns sehr wichtig. Mit freundlichen Grüßen, Sarah Schönwälder ibis Hamburg Alster Centrum

Customer review rating 3.0/5

Margarita S. Couples - Confirmed reviews ALL

Hotel located in a very good place , close to many activities, however, very noisy due to railway nearby. Clean room, friendly staff. Bed and pillows were extremely uncomfortable

Customer review rating 1.5/5

Anja J. Couples - Confirmed reviews ALL

Pervasive chemical smell, apparently no hoovering of the room, mould in the corner of the shower basin, dated and scuffed interior, in need of repair - but well located and warm (although we did not dare to touch what looked like the thermostat, as it seemed to have some sellotape applied to it).

Customer review rating 5.0/5

Svitlana P. Families - Confirmed reviews ALL

We stayed at the hotel in April with our child. We really liked the room; it was comfortable and cozy, with enough space for everyone. I'd also like to especially commend the staff, especially Bogdan's professionalism, who handled our check-in and check-out very quickly and provided all the necessary information about the city's attractions. The breakfast at the hotel was excellent—I highly recommend it, especially for families with children. We'll stay at the Ibis Alster Centrum again next time. See you in Hamburg.

Sehr geehrte Frau P., Vielen Dank für Ihre freundliche Rückmeldung und die positiven Worte über Ihren Aufenthalt bei uns. Es freut mich zu hören, dass Sie die Lage unseres Hotels, das Frühstück sowie den Service unseres Teams, insbesondere von Bogdan, geschätzt haben. Ihre Zufriedenheit ist uns sehr wichtig und ich werde Ihr Lob gerne mit unserem Team teilen. Wir freuen uns darauf, Sie und Ihre Familie bei Ihrem nächsten Besuch in Hamburg erneut willkommen zu heißen. Mit freundlichen Grüßen, Gaby Schulz Hoteldirektorin

Other web-users rate our hotel

  • 1,190 reviews 9.3/10 Location
  • 1,111 reviews 5.4/10 Room
  • 902 reviews 8.9/10 Service
  • 17 reviews 4.6/10 WiFi
  • 623 reviews 8.5/10 Breakfast
  • 378 reviews 6.8/10 Cleanliness
  • 242 reviews 5.1/10 Value
  • 39 reviews 2.3/10 Bar

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