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ibis Hamburg Alster Centrum Hotel 2 stars

Customer review rating 4.2/5 2,655 reviews
ibis Hamburg Alster Centrum
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Hotel extras

  • 165 modern rooms

  • 5-minute walk to the main train station

  • Directly on the River Alster

  • Right in the center

  • 24-hour reception desk

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 15h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • ParkingPaying
  • Accessibility for people with reduced mobility
  • Pets allowedPaying
  • 100% non-smoking hotel
  • Air conditioned
  • Languages spoken at the hotel
  • Early check-in/Late check-outPaying
  • Laundry
Catering
  • Breakfast
  • 1 bar(s)
Business services
  • 4 meeting room(s)
  • Self service business centre
  • Copy/print service available

Hotel location

ibis Hamburg Alster Centrum

Holzdamm 4-12 + 16
20099
hamburg
germany

Tel: +4940248290

Fax: (+49)40/24829999

Contact email

Check-in from 15h00

Check out up to 12h00

  • S1, S21, S3 :   S1, S21, S3 HAUPTBAHNHOF

  • U1, U2, U3 :   U1, U2, U3 HAUPTBAHNHOF

  • By plane

    BREMEN At 120km / 75 miles

  • By plane

    HAMBURG FUHLSBUETTEL At 12km / 7.46 miles

  • By plane

    HANNOVER At 130km / 81.25 miles

  • By car

    HORN At 10km / 6.25 miles

  • By car

    OTHMARSCHEN At 24km / 15 miles

  • By car

    VEDDEL At 18km / 11.25 miles

  • By train

    DAMMTOR At 3km / 1.88 miles

  • By train

    HAUPTBAHNHOF At 0.5km / 0.31 miles

GPS :53.556984, 10.004152

Our accommodations

For your own personal wellbeing, all 165 rooms have individually adjustable air conditioning. Soundproofing and innovative beds will ensure you enjoy a relaxing, restful night's sleep. With free WIFI and TV with a wide range of Sky channels.

Room with 1 double bed (160x200 cm), new sleep-easy concept

  • Max. number of persons: 2
  • Area: From 16m²
  • Wireless internet in your room
  • Satellite/cable colour TV
  • Direct dial telephone

Room with 2 single beds equipped with the new bedding

  • Max. number of persons: 2
  • Area: From 16m²
  • Wireless internet in your room
  • Satellite/cable colour TV
  • Direct dial telephone

Room with 1 double bed + 1 single bed, new sleep-easy concept

  • Max. number of persons: 3
  • Area: From 18m²
  • Wireless internet in your room
  • Satellite/cable colour TV
  • Direct dial telephone

Room with 1 double bed (160 x 200 cm), a sofa and a view of the river Alster

  • Max. number of persons: 3
  • Area: From 19m²
  • Wireless internet in your room
  • Satellite/cable colour TV
  • Direct dial telephone

Our restaurants and bars

LE BAR

Photo non contractuelle / Strictly non binding

Our bar is always there for you: Every day, we serve round-the-clock beverages and refreshments, hot drinks and tasty food. Crispy paninis are available in five delicious versions, and can also be taken away! Live sporting events are shown on Sky.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 4

  • Maximum size: 100 m²

  • Maximum capacity: 80 people

Find out more

Our guest reviews for
ibis Hamburg Alster Centrum

100% genuine reviews from our guests

Find out more

ALL Rating 4.2/5

2,655 reviews

tripadvisor

TripAdvisor Rating 4.0/5

1,499 reviews

My feelings about the stay are mixed, though in general I was reasonably satisfied.

Customer review rating 4.2/5

Ian W. Business - 17/02/2020 Confirmed reviews ALL

Online check-in was a complete waste of time. I was being picked up, but I still had to fill in my address, ID number and other details. Room smaller than the competition, but OK. View of and sound of multiple train lines didn't bother me too much on a two-night trip. Breakfast very good. Negative? Someone had been smoking in my room previously. Didn't complain,just aired the room. The last morning was a disaster. I - and everyone else - had no hot water. When I called reception, the phone didn't work! Didn't shower but washed and shaved (!) cold. 15-minute solution guarantee? No way. Staff at reception were friendly & apologetic about it, so I didn't push it. However, I heard later from a colleague that she had complained and was given a rebate, which was VERY annoying and mean. They could have offered.

Good hotel - could do with redecorating

Customer review rating 4.2/5

Simon H. Friends - 07/02/2020 Confirmed reviews ALL

Have stayed here a number of times before. Staff and facilities all good but getting a bit shabby. Perhaps some redecorating may bring it back to standard

Fair stay in Hamburg

Customer review rating 4.2/5

Penelope D. Couples - 07/02/2020 Confirmed reviews ALL

First of all, hiring outsiders from a company for the evening/night reception is kind of strange, especially when they can't do much - and specifically Ayan was kind of rude when I asked for my money back for not getting a room with a views AS PAID. Yes, you got that right - I paid 20 euros extra for a lake view and I was stunned to find out that there is NO VIEW in ANY of the rooms! So, I don't get it - how do you charge this as an extra service? He couldn't give a receipt either or satisfy any of our needs - arriving late from Copenhagen by bus. He kept saying he doesn't work for the hotel and that this is not his problem. The girl at the reception the next day was LOVELY! She refunded me for the 'view' and gave us another room - at a higher floor. It was waaay colder though, that was a minus there. But she treated us with respect and super fast. I liked the place - it wasn't the first time staying there anyway, that is why I chose it. We didn't have any breakfast so no comments there. It seems VERY clean :) Generally happy !

IbiS Alster Hamburg - excellent value for money

Customer review rating 4.2/5

Nick Business - 27/01/2020 Confirmed reviews ALL

Very friendly and helpful staff, nicely redecorated rooms, centrally located, good breakfast

Nice stay

Customer review rating 4.2/5

Hk Solo - 25/01/2020 Confirmed reviews ALL

Nice little hotel - a bit scruffy staff at checkin -other than that very nice hotel

Satisfactory

Customer review rating 4.2/5

Adrian D. Business - 24/01/2020 Confirmed reviews ALL

Fine, downsides were, bed not the most comfortable, wifi reception poor, signal kept dropping out

Nice room, great area by the lake, friendly staff!

Customer review rating 4.2/5

Anastasia P. Solo - 17/01/2020 Confirmed reviews ALL

Stayed there for 5 days this time, can’t wait to be there again for the third time! The hotel is in a very good area with nice restaurants around. The beautiful lake is very close by, the shopping street is also only a few hundred meter walking. Always happy to stay there every time I’m in Hamburg. The staff are always very friendly and good in English speaking. Can’t wait to be back!

Nice hotel with a great location

Customer review rating 4.2/5

Sam Couples - 08/01/2020 Confirmed reviews ALL

As written in title nice hotel with a great location. Rooms are cozy and will serve the need. 1st morning the there were challenges with Breakfast service, too few employees, but next days with less customers the service were in normal (not great but good)

Describe my staying experience

Customer review rating 4.2/5

Abdul R. Solo - 03/01/2020 Confirmed reviews ALL

It was good except the reception may be in future more gently and professional

Customer review rating 4.2/5

Anonymous Couples - 02/01/2020 Confirmed reviews ALL

House D is not the best part of the hotel

Dear THORBEN P., Thank you for taking the time to tell us about your experience at the ibis Hamburg Alster Centrum. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Hannah Deichert

Comfortable, easy, efficient

Customer review rating 4.2/5

David M. Couples - 02/01/2020 Confirmed reviews ALL

Everything was made easy for us. We were very comfortable. The staff were all helpful and friendly. The breakfast was excellent.

Early Breakfast

Customer review rating 4.2/5

Kari Families - 19/12/2019 Confirmed reviews ALL

Nice and comfortable beds and quiet room.

Good option

Customer review rating 4.2/5

Anonymous Couples - 17/12/2019 Confirmed reviews ALL

Good hotel, but the bed could be better, in the room there are a lot of car's noise and the breakfast could be better.

Standard

Customer review rating 4.2/5

Anne M. B. F. Families - 17/12/2019 Confirmed reviews ALL

Nice but no very personal and warm. Employees not unkind but not very warm either

Short Christimasbreak in Hamburg

Customer review rating 4.2/5

Anonymous Couples - 16/12/2019 Confirmed reviews ALL

A lovely stay in Hamburg. Nice hotel - but VERY close to the trains. Because of Christmas there were many people, but every was fine

Convenient hotel low on amenities

Customer review rating 4.2/5

Alan T. Couples - 15/12/2019 Confirmed reviews ALL

Good location near main railway station. Room would havebeen better with tea and coffee making facilities.

My experience was great.

Customer review rating 4.2/5

June Friends - 14/12/2019 Confirmed reviews ALL

I had an easy time booking on line and once there the check-in at the hotel was warm, quick and helpful. The hotel is very centrally located so all the sights were easy to access for us first time tourists. At breakfast there were a lot of choices and we found everything to our liking. The only disappointment was that there were no English tv programs to watch in the evening.

Great design for quiet room location

Customer review rating 4.2/5

Anonymous Couples - 10/12/2019 Confirmed reviews ALL

I requested a quiet room (which I received), the layout was excellent (effectively behind 3 doors) which ensured that the room was quiet. Prices at the bar very competitive

Bad experience

Customer review rating 4.2/5

Per Couples - 10/12/2019 Confirmed reviews ALL

High price - low service Arrived friday afternoon - used hotels underground parking. Breakfast saturday morning was really bad - no mugs, no glasses, no juice, very limited buffet - so we asked for a refund for the breakfast and got it - went to a restaurant nearby and had breakfast. The room was okay but only one towel each person Left sunday morning and had to pay for 3 days of parking even though we were there for less than 48 hours. Staff is very young - some seemed to be more concerned about there own looks than helping and serving the guests. We have stayed several times at this hotel, but this will be the last time ever.

Good Location, but feel Accor are not investing in their staff

Customer review rating 4.2/5

M.stevens Families - 09/12/2019 Confirmed reviews ALL

Good, but in hindsight would next time ask for a room facing away from railway line. We missed breakfast because the staff were overwhelmed by the numbers and could not cope with the demand. Basically bad planning. Information on meal times, and about services within the hotel missing from the room, so had to phone reception for help. Paying 2.50 Euro for a tea as a guest is excessive to say the least. The air-conditioning in the room did not work, or it just heated up a room which was already too hot for my comfort.

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