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ibis Hamburg Alster Centrum Hotel 2 stars

Customer review rating 4.2/5 3,524 reviews

ALLSAFE approved hotel

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ibis Hamburg Alster Centrum
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+ 17 Services

Hotel extras

  • ALLSAFE Hygiene certified

  • 5-minute walk to the main train station

  • Directly on the River Alster

  • Right in the center

  • 24-hour reception desk

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Hotel location

ibis Hamburg Alster Centrum

Holzdamm 4-12 + 16
20099 hamburg
germany

Tel: +4940248290

Fax: (+49)40/24829999

Check-in from 15h00

Check out up to 12h00

  • S1, S21, S3 :  S1, S21, S3 HAUPTBAHNHOF

  • U1, U2, U3 :  U1, U2, U3 HAUPTBAHNHOF

  • By plane

    BREMEN At 120km / 75 miles

  • By plane

    HAMBURG FUHLSBUETTEL At 12km / 7.46 miles

  • By plane

    HANNOVER At 130km / 81.25 miles

  • By car

    HORN At 10km / 6.25 miles

  • By car

    OTHMARSCHEN At 24km / 15 miles

  • By car

    VEDDEL At 18km / 11.25 miles

  • By train

    DAMMTOR At 3km / 1.88 miles

  • By train

    HAUPTBAHNHOF At 0.5km / 0.31 miles

GPS :53.556984, 10.004152

Hotel services

LE BAR Non contractual photo

Our bar is always there for you: Every day, we serve round-the-clock beverages and refreshments, hot drinks and tasty food. Crispy paninis are available in five delicious versions, and can also be taken away! Live sporting events are shown on Sky.

Services in the hotel and nearby

Check-in from - Check out up to

In summary

  • Car park
  • Wheelchair accessible hotel
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
Catering services
  • No Restaurant
  • One Bar
  • Breakfast
    • Buffet Additional charge
Meetings/Events
  • 3 Meeting rooms
  • Business Center
    • Self service business center
Accessibility
  • Wheelchair accessible hotel
Hotel Services And Equipments
  • Hotel informations
    • 165 rooms
    • 2 rooms for people with reduced mobility
    • 2 family rooms
    • No connecting room
    • No non-smoking room
    • 5 floors
  • Languages spoken at the hotel
    • English
    • German
  • Laundry / Valet Services
    • Dry cleaning / Ironing
  • Wi-Fi
    • WiFi in the communal areas
    • WiFi at the hotel
  • Air conditioning
    • Air Conditioning
  • 100% Non Smoking Property
  • Elevator to all floor
  • Desk equipment available
    • Shoe shine machine
  • Iron
    • Iron at reception
  • Safe deposit box at reception
    • Safe deposit box at reception
Access to property
  • Holzdamm 4-12 &16 Additional charge
    • On site
    • 113 parking spaces
    • Public

Our accommodation(s)

For your own personal wellbeing, all 165 rooms have individually adjustable air conditioning. Soundproofing and innovative beds will ensure you enjoy a relaxing, restful night's sleep. With free WIFI and TV with a wide range of Sky channels.

Our guest reviews for
ibis Hamburg Alster Centrum

100% genuine reviews from our guests

Find out more

ALL Rating 4.2/5

3,524 reviews

TripAdvisor Rating 4.0/5

1,519 reviews

2021 TripAdvisor Certificate of Excellence
Certificate of excellence 2021

Location fabulous in relation to our event.

Customer review rating 3.5/5

Dorothy S. Friends - 09/10/2021 Confirmed reviews ALL

We stayed at an Ibis property in 2019 in Dublin, and had an idea of what to expect for the hotel product. The staff were fantastic in Hamburg, very attentive. We were assigned room 220. The room was incredibly hot, even with the windows wide open. The next day, staff offered us another room, 112 which we noticed right away was considerably cooler. We elected to move. The disappointing outcome was that we were right over the main entrance and everyone smoked outside of the entrance. We smelled smoke all the time and our stay was not comfortable. We didn’t wish to complain again. Also disappointing that we didn’t have a kettle in our room (as we did in Dublin). Front desk staff, upon asking said they didn’t have any. The breakfast was fabulous and excellent value. There were restrictions in place because of Covid however we did have a decent stay considering. The location was excellent in relation to the sailing event we were attending.

Air quality in room not good, loud outside

Customer review rating 1.5/5

Anonymous Business - 05/10/2021 Confirmed reviews ALL

Air quality in room not good, the A/C was not helping, as soon a I tried to open the windows it got way too loud, very clean room, however not very comfortable bed

Dear ELENA B. Thank you for taking the time to tell us about your experience at the ibis Hamburg Alster Centrum. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely Gaby Schulz Generalmanger

Welcoming and Friendly

Customer review rating 4.5/5

Richard Solo - 26/09/2021 Confirmed reviews ALL

My stay was excellent (great location with lots of bars and restaurants in the area), the hotel has a modern style, clean and comfortable…what impressed me the most were the staff, all very helpful and delivered with a smile…I will definitely stay again,

Good location

Customer review rating 4.0/5

Mz Couples - 25/09/2021 Confirmed reviews ALL

Excellent location. Good parking place. Good value for money. Good breakfast with waffles, wow! Nice a professional people working for you there. But ... 2 remarks ... 1. The whole floor carpets are actually no more okay and actually quite dirty. 2. The shower cabin door opens toward the wrong side, so the floor is always wet and must be dried.

good stay

Customer review rating 4.5/5

Anonymous Solo - 14/09/2021 Confirmed reviews ALL

convenient location, comfortable clean place.

Nice lokation

Customer review rating 4.0/5

Kim Couples - 11/09/2021 Confirmed reviews ALL

Usual Ibis standard Fantastic lokation

Good stay but a few technical blips

Customer review rating 4.0/5

Kim2021 Couples - 06/09/2021 Confirmed reviews ALL

The room was comfortable and functional. Unfortunately, the light in the bathroom gave off a zapping/crackling noise when turned on and the lights didn't turn on immediately a few times. Plus, the room didn't get as cool as it should have and the Internet went out on the second day of my stay. Because I couldn't figure out how to call the front desk from the phone, I didn't tell anyone from the hotel staff (I emailed them afterward.). I would happily stay at this hotel again.

Well-located but badly maintained

Customer review rating 1.5/5

Peter A. C. K. Couples - 02/09/2021 Confirmed reviews ALL

The staff were wonderful, friendly, helpful and trustworthy. The hotel room was extremely small. The interior design was a disaster. In such a small room, clean colours would have given the impression of more space. Instead busy patterns behind the television made television difficult to enjoy. A dark red wall and dark carpeted (unhygienic) made the room seem even smaller. The shower although mostly warm if one showered early in the morning was not clean. The water did not drain away and one stood in a pool of water which took at least 15 minutes after showering to drain. The blockage or whatever caused it was not pleasant and also very unhygienic. On the positive side, breakfast was good and adequate and the dining area was clean and comfortable. We were booked into the hotel for five nights but had to leave a day earlier to get a train to Augsburg because of the rail strike. We were not charged for the fifth night and we appreciate the gesture. We do hope that something is done about the state of the hotel, dirty carpets in the passage, the shower and unhygienic carpet in the bedroom at least for a start. The wonderful staff deserve better working conditions.

Dear Mr. K., Thank you for taking the time to tell us about your experience at the ibis Hamburg Alster Centrum. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. On the other side, many thanks for the staff compliments. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Gaby Schulz Generalmanger

Worthy

Customer review rating 4.0/5

Yusuf Families - 01/09/2021 Confirmed reviews ALL

Very good experience, good located, have been little disturbed with house keeping, but still very good overall.

Good stay

Customer review rating 4.5/5

John Solo - 26/08/2021 Confirmed reviews ALL

Location is good. Staff is very friendly and helpful.

ok

Customer review rating 2.5/5

Anonymous Families - 18/08/2021 Confirmed reviews ALL

The hotel is well located near the station and the Alster. The premises ( 70s with an antique elevator) and services ( 1 towel only, no bed-making) are 2* which I am not quite used too. The personnel was friendly and helpful and the breakfast was good.

Dear Angela, Thank you for taking the time to tell us about your experience at the ibis Hamburg Alster Centrum. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Gaby Schulz Generalmanger

Just Perfect

Customer review rating 5.0/5

Thomas Couples - 18/08/2021 Confirmed reviews ALL

Two days in the heart of Hamburg. Friendly, efficient, clean

Convenient location with parking

Customer review rating 4.0/5

Alex Families - 16/08/2021 Confirmed reviews ALL

The location is convenient, 10-15 min walk to the old city center. Parking is available, but it was very difficult to find a free parking space. Very nicely working air conditioner! There was even a view to the lake from our room.

Very well located, very helpful staff

Customer review rating 4.0/5

Mark B. Business - 16/08/2021 Confirmed reviews ALL

Stayed 3 nights, hotel is right by the beautiful lake I the centre of Hamburg. The staff were very helpful, despite the hotel being immensely busy - including posting on my running gear which I accidentally left:)

Well located

Customer review rating 4.0/5

Inger J. Families - 05/08/2021 Confirmed reviews ALL

Small room but ok for a short stay. Pillows were excellent. Facilities for sitting outside could have been better. Breakfast was ok.

Ideal location

TripAdvisor rating 5.0/5

Stephen W Couples - 23/09/2019 TripAdvisor review

Conveniently situated for Hauptbahnhof, Alster Lake and city centre; an ideal base from which to explore the city. Good breakfast choices including eggs and bacon. Would recommend this hotel and stay here again.

Hamburg on a short break

TripAdvisor rating 4.0/5

valmyartus Couples - 12/09/2019 TripAdvisor review

Ibis standard as expected, clean, functional and convenient for all the main interesting sites in Hamburg. Breakfast service can be a little overwhelming depending on the number of guests arriving at the same time. Staff is friendly and the welcome drink for Accor members was a fine touch. Also a major plus was the air conditioning system that actually works.

Dirty Bathroom

TripAdvisor rating 2.0/5

koehein Family - 26/08/2019 TripAdvisor review

Sadly, the management doesn't seem to take care of the rooms. Dirty bathroom with mould stains and much more. Reception desk is helpless, but management needs to take care of this. Not acceptable, no recommendation.

Very good localization both central station and city center.

TripAdvisor rating 4.0/5

raphaelbf Couples - 16/08/2019 TripAdvisor review

The hotel is located at a very peaceful street, near de central station and the main commercial street in Hamburg. The room is very confortable and the bar at the reception desk is also very nice. I really liked to stay there.

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely O. Zimmermann

Well located hotel, comfortable room, good cost-benefit rate.

TripAdvisor rating 4.0/5

mariodirani Family - 22/07/2019 TripAdvisor review

Silent place, near the Central Railway Station, where you can find access to the subway, and in front of which departs the Hop on Hop off bus (I recommend Line A). Good breakfast, comfortable bed. Good options of restaurants nearby the hotel. Avoid rooms at the end of the corridor: there is a stair in the middle of it.

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