Ibis Hamburg Alster Centrum 3.5 stars

Customer review rating (ALL Rating) 4.3/5 1,752 reviews

Ibis Hamburg Alster Centrum - Image 1
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Description

Hotel extras

  • Eco-certified hotel in a prime location directly on the Alster

  • Hotel in St. Georg, just a 5-minute walk from the main train station

  • Modern, quiet rooms with comfortable Sweet Bed by ibis

  • Relaxed atmosphere where families are also welcome

  • 24-hour reception desk, parking garage and charging stations nearby

Our accommodation(s)

Hotel location

Ibis Hamburg Alster Centrum

Holzdamm 4-12 + 16
20099 HAMBURG
Germany

GPS:53.556984, 10.004152

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • 100% Non Smoking Property
Near the property
  • Car park

Kiosk

Our virtual staff will provide you with an extensive range of snacks and drinks around the clock.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.3/5  1,752 reviews

Customer review rating 1.5/5

Anja J. Couples - Confirmed reviews ALL

Pervasive chemical smell, apparently no hoovering of the room, mould in the corner of the shower basin, dated and scuffed interior, in need of repair - but well located and warm (although we did not dare to touch what looked like the thermostat, as it seemed to have some sellotape applied to it).

Customer review rating 5.0/5

Svitlana P. Families - Confirmed reviews ALL

We stayed at the hotel in April with our child. We really liked the room; it was comfortable and cozy, with enough space for everyone. I'd also like to especially commend the staff, especially Bogdan's professionalism, who handled our check-in and check-out very quickly and provided all the necessary information about the city's attractions. The breakfast at the hotel was excellent—I highly recommend it, especially for families with children. We'll stay at the Ibis Alster Centrum again next time. See you in Hamburg.

Sehr geehrte Frau P., Vielen Dank für Ihre freundliche Rückmeldung und die positiven Worte über Ihren Aufenthalt bei uns. Es freut mich zu hören, dass Sie die Lage unseres Hotels, das Frühstück sowie den Service unseres Teams, insbesondere von Bogdan, geschätzt haben. Ihre Zufriedenheit ist uns sehr wichtig und ich werde Ihr Lob gerne mit unserem Team teilen. Wir freuen uns darauf, Sie und Ihre Familie bei Ihrem nächsten Besuch in Hamburg erneut willkommen zu heißen. Mit freundlichen Grüßen, Gaby Schulz Hoteldirektorin

Customer review rating 4.5/5

Anne G. Families - Confirmed reviews ALL

Friendly staff, well located, fine breakfast, fine rooms.

Dear Anne, Thank you for your positive feedback regarding our friendly staff, prime location, and breakfast offerings. We are pleased to hear that you enjoyed your stay and found our rooms satisfactory. We look forward to welcoming you back in the future. Gaby Schulz Hotel Manager

Customer review rating 4.0/5

Mikael B. Solo - Confirmed reviews ALL

I genuinely enjoyed my recent stay at the Ibis Alster Centrum. The reception staff were wonderfully friendly and welcoming from the moment I arrived, which always sets the perfect tone for a trip. The room itself was very clean, well-maintained, and comfortable overall. I do have two small points of constructive feedback. First, the work desk was a bit dirty and seemed to have been missed during housekeeping, though the rest of the room was spotless. Second, while it is appreciated that the hotel offers free WiFi, the connection speed was unfortunately quite slow during my stay. Despite these minor details, it was a very positive experience overall, and I will certainly be returning on my next visit!

Dear Mikael, Thank you for taking the time to share your feedback regarding your recent stay at ibis Hamburg Alster Centrum. It is gratifying to hear that you enjoyed your overall experience and found our reception staff to be friendly and welcoming. We take pride in providing a warm and hospitable environment for our guests. I appreciate your constructive comments regarding the work desk and the WiFi speed. Cleanliness is a top priority for us, and I will ensure that your observations are communicated to our housekeeping team for further attention. Regarding the WiFi, we understand the importance of a reliable connection, and I will share your feedback with our technical team to explore potential improvements. We are delighted to know that you plan to return on your next visit, and we look forward to welcoming you back. Best regards, Gaby Schulz Hotel Director

Customer review rating 4.0/5

Peter L. Friends - Confirmed reviews ALL

Same as above

Dear Peter, Thank you for your positive feedback regarding our location and cleanliness. We are pleased to know that you enjoyed your stay with us. Best regards, Gaby Schulz Hotel Director

Other web-users rate our hotel

  • 1,197 reviews 9.3/10 Location
  • 1,121 reviews 5.4/10 Room
  • 919 reviews 8.9/10 Service
  • 16 reviews 4.9/10 WiFi
  • 631 reviews 8.6/10 Breakfast
  • 381 reviews 6.9/10 Cleanliness
  • 248 reviews 5/10 Value
  • 41 reviews 2.4/10 Bar

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