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ibis Hamburg Alster Centrum Hotel 2 stars

Customer review rating 4.2/5 3,234 reviews

ALLSAFE approved hotel

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ibis Hamburg Alster Centrum
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+ 9 Services

Hotel extras

  • ALLSAFE Hygiene certified

  • 5-minute walk to the main train station

  • Directly on the River Alster

  • Right in the center

  • 24-hour reception desk

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 15h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking Paying
  • Accessibility for people with reduced mobility
  • Pets allowed Paying
  • 100% non-smoking hotel
  • Air conditioned
  • Languages spoken at the hotel
  • Early check-in/Late check-out Paying
  • Laundry
Catering
  • Breakfast Paying
  • 1 Bar(s)
Business services
  • 4 Meeting room(s)
  • Self service business centre
  • Copy/print service available

Hotel location

ibis Hamburg Alster Centrum

Holzdamm 4-12 + 16
20099 hamburg
germany

Tel: +4940248290

Fax: (+49)40/24829999

Check-in from 15h00

Check out up to 12h00

  • S1, S21, S3 :  S1, S21, S3 HAUPTBAHNHOF

  • U1, U2, U3 :  U1, U2, U3 HAUPTBAHNHOF

  • By plane

    BREMEN At 120km / 75 miles

  • By plane

    HAMBURG FUHLSBUETTEL At 12km / 7.46 miles

  • By plane

    HANNOVER At 130km / 81.25 miles

  • By car

    HORN At 10km / 6.25 miles

  • By car

    OTHMARSCHEN At 24km / 15 miles

  • By car

    VEDDEL At 18km / 11.25 miles

  • By train

    DAMMTOR At 3km / 1.88 miles

  • By train

    HAUPTBAHNHOF At 0.5km / 0.31 miles

GPS :53.556984, 10.004152

Our accommodation(s)

For your own personal wellbeing, all 165 rooms have individually adjustable air conditioning. Soundproofing and innovative beds will ensure you enjoy a relaxing, restful night's sleep. With free WIFI and TV with a wide range of Sky channels.

Our restaurants and bars

LE BAR

Our bar is always there for you: Every day, we serve round-the-clock beverages and refreshments, hot drinks and tasty food. Crispy paninis are available in five delicious versions, and can also be taken away! Live sporting events are shown on Sky.

Non contractual photo

  • Monday -
  • Tuesday -
  • Wednesday -
  • Thursday -
  • Friday -
  • Saturday -
  • Sunday -

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 4

  • Maximum size: 100

  • Maximum capacity: 80 people

Find out more

Our guest reviews for
ibis Hamburg Alster Centrum

100% genuine reviews from our guests

Find out more

ALL Rating 4.2/5

3,234 reviews

tripadvisor

TripAdvisor Rating 4.0/5

1,510 reviews

2021 TripAdvisor Certificate of Excellence
Certificate of excellence 2021

Satisfied

Customer review rating 4.0/5

Simon B. Solo - 24/07/2021 Confirmed reviews ALL

Good Points. Close to Central Station Easy to Find Reception staff helpful. Decor/Room Good Standard. Free Luggage Storage. Bad Points. Cleaning Staff wearing “Chin Masks” not covering mouth and nose on multiple occasions. Expensive Breakfast Only one member of staff to checkout guests No notification from hotel prior to check in stating that you have to provided negative Covid test despite being fully vaccinated. Unable to check in on line?

Poor experience

Customer review rating 1.5/5

No N. Solo - 22/07/2021 Confirmed reviews ALL

The beds are worn out and it was impossible to sleep without waking up with back pain. The hotel did not come across as clean. Very noisy hotel, impossible to sleep. The cleaning lady walked Into my room in the morning at 9.30 without knocking or any sign. Price too high compared to the experience. The only plus is location.

Clean and comfortable room

Customer review rating 5.0/5

James Business - 13/02/2021 Confirmed reviews ALL

This is the first time I have stayed in a hotel since the Covid pandemic. Whilst there are some differences to the normal service I would expect, the room was clean, comfortable and warm.

Dear ALAN, We very much appreciate your comments regarding your stay at the ibis Hamburg Alster Centrum. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Gaby Schulz Generalmanager

Great stay

Customer review rating 4.5/5

Martin V. Solo - 21/10/2020 Confirmed reviews ALL

Great location just 12 minutes walk into town. All covid measures were implemented very well. Good car parking too.

Close to famous Alster and Udo

Customer review rating 4.5/5

Mark Business - 13/10/2020 Confirmed reviews ALL

Within short walking distance the lovely Alster and the attractive Inner City of Hamburg can be reached. Adherence to COVID-protocols. Very friendly staff at the reception and bar.

Dear MARK, We very much appreciate your comments regarding your stay at the ibis Hamburg Alster Centrum. It is always a pleasure to receive positive feedback, especially from gold member. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Gaby Schulz Manager

Great Location

Customer review rating 4.0/5

Anonymous Business - 10/10/2020 Confirmed reviews ALL

Easy access by foot to Central Station and Main Shopping Street and Alster River

Dear JIM MATHEW, We very much appreciate your comments regarding your stay at the ibis Hamburg Alster Centrum. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Gaby Schulz Generalmanager
Customer review rating 4.5/5

Jens H. Couples - 15/09/2020 Confirmed reviews ALL

Check in und Check out problemlos

Fine a expected

Customer review rating 3.0/5

Jacky Couples - 14/09/2020 Confirmed reviews ALL

We stayed one night each end of 6 days in Germany

Dear JACKY, Thank you for taking the time to tell us about your experience at the ibis Hamburg Alster Centrum. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Gaby Schulz Generalmanager
Customer review rating 3.0/5

Rosa Families - 14/09/2020 Confirmed reviews ALL

We have ordered a room with Alster vue, but it wasn’t there. No towels for hand wash, a VERY small room.

Dear DORTE G., Thank you for taking the time to tell us about your experience at the ibis Hamburg Alster Centrum. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Best Regards Gaby Schulz Generalmanager

Great Location, Super Service

Customer review rating 4.5/5

Frank F. Business - 20/08/2020 Confirmed reviews ALL

I have been staying at IBIS several times. I find the rooms clean, good simple breakfast, great location, and above all very friendly and efficient staff. It is very close to the lake and plenty of restaurants and bars- super location. Keep up the good work guys!

City-break in Hamburg

Customer review rating 3.5/5

Alexander Couples - 17/08/2020 Confirmed reviews ALL

Taking into account the actual circumstances I don`t want to sound negative but: - Did not receive the welcome drink voucher when check in (I`m a silver member) - We were 2 and was provided only with 2 towels (had to ask for extra) - Not sure if we had the room cleaned the second day (the bed was not made) Positives: - Friendliness of reception staff, location and parking facility

Good location, kind staff, good price

Customer review rating 4.5/5

Greg Solo - 16/08/2020 Confirmed reviews ALL

As always everything was fine in that particular hotel. The staff very kind and helpful. I made the online check-in so after arrival the whole process took 1 minute to get the key. Welcome drink as always fantastic. Breakfast very good - due to corona no buffet but although you get what you ordered the day before brought direct to you table. Really nice stay in this specific time.

Good stay!

Customer review rating 3.5/5

B. Solo - 14/08/2020 Confirmed reviews ALL

The people at the hotel were nice and helpful. Plus, being right in the centre of Hamburg is a great plus.

Ideal location

TripAdvisor rating 5.0/5

Stephen W Couples - 23/09/2019 TripAdvisor review

Conveniently situated for Hauptbahnhof, Alster Lake and city centre; an ideal base from which to explore the city. Good breakfast choices including eggs and bacon. Would recommend this hotel and stay here again.

Hamburg on a short break

TripAdvisor rating 4.0/5

valmyartus Couples - 12/09/2019 TripAdvisor review

Ibis standard as expected, clean, functional and convenient for all the main interesting sites in Hamburg. Breakfast service can be a little overwhelming depending on the number of guests arriving at the same time. Staff is friendly and the welcome drink for Accor members was a fine touch. Also a major plus was the air conditioning system that actually works.

Dirty Bathroom

TripAdvisor rating 2.0/5

koehein Family - 26/08/2019 TripAdvisor review

Sadly, the management doesn't seem to take care of the rooms. Dirty bathroom with mould stains and much more. Reception desk is helpless, but management needs to take care of this. Not acceptable, no recommendation.

Very good localization both central station and city center.

TripAdvisor rating 4.0/5

raphaelbf Couples - 16/08/2019 TripAdvisor review

The hotel is located at a very peaceful street, near de central station and the main commercial street in Hamburg. The room is very confortable and the bar at the reception desk is also very nice. I really liked to stay there.

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely O. Zimmermann

Well located hotel, comfortable room, good cost-benefit rate.

TripAdvisor rating 4.0/5

mariodirani Family - 22/07/2019 TripAdvisor review

Silent place, near the Central Railway Station, where you can find access to the subway, and in front of which departs the Hop on Hop off bus (I recommend Line A). Good breakfast, comfortable bed. Good options of restaurants nearby the hotel. Avoid rooms at the end of the corridor: there is a stair in the middle of it.

Good location, comfortable bed

TripAdvisor rating 4.0/5

Lesly H Couples - 25/06/2019 TripAdvisor review

Our room had side views to the lake. Compact standard Obis styles decor, excellent bed and good shower. Reasonable breakfast and short walk to the station. Good bar area with buzzing atmosphere. Quiet area right opposite the Stlantic Kempinski.

Good time in Hamburg

TripAdvisor rating 4.0/5

634sabineb Couples - 21/06/2019 TripAdvisor review

We stayed at the hotel in June 19 and it was good. The people there were very nice and helpful. The hotel is close is in the centre of Hamburg. It is easy to get there from the airport, just use the S-Bahn, right now it cost you €3.30 per person.

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