ibis Hamburg Alster Centrum Hotel 2 stars

Customer review rating 4.2/5 2,783 reviews

ibis Hamburg Alster Centrum
See on a map
+ 15 Services
Book this hotel

Room 1

Number of guests
Children's age

Best price guarantee

How it works?

ALL - Accor Live Limitless

Free: become a member

When making a booking at this hotel:

  • I earn Status & Rewards points

  • I can use my Rewards points

  • I benefit from advantages

  • I can take advantage of the Members' rate

Hotel extras

  • 165 modern rooms

  • 5-minute walk to the main train station

  • Directly on the River Alster

  • Right in the center

  • 24-hour reception desk

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 15h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • ParkingPaying
  • Accessibility for people with reduced mobility
  • Pets allowedPaying
  • 100% non-smoking hotel
  • Air conditioned
  • Languages spoken at the hotel
  • Early check-in/Late check-outPaying
  • Laundry
Catering
  • Breakfast
  • 1 bar(s)
Business services
  • 4 meeting room(s)
  • Self service business centre
  • Copy/print service available

Hotel location

ibis Hamburg Alster Centrum

Holzdamm 4-12 + 16
20099
hamburg
germany

Tel: +4940248290

Fax: (+49)40/24829999

Contact email

Check-in from 15h00

Check out up to 12h00

  • S1, S21, S3 :  S1, S21, S3 HAUPTBAHNHOF

  • U1, U2, U3 :  U1, U2, U3 HAUPTBAHNHOF

  • By plane

    BREMEN At 120km / 75 miles

  • By plane

    HAMBURG FUHLSBUETTEL At 12km / 7.46 miles

  • By plane

    HANNOVER At 130km / 81.25 miles

  • By car

    HORN At 10km / 6.25 miles

  • By car

    OTHMARSCHEN At 24km / 15 miles

  • By car

    VEDDEL At 18km / 11.25 miles

  • By train

    DAMMTOR At 3km / 1.88 miles

  • By train

    HAUPTBAHNHOF At 0.5km / 0.31 miles

GPS :53.556984, 10.004152

Our accommodations

For your own personal wellbeing, all 165 rooms have individually adjustable air conditioning. Soundproofing and innovative beds will ensure you enjoy a relaxing, restful night's sleep. With free WIFI and TV with a wide range of Sky channels.

Room with 1 double bed (160x200 cm), new sleep-easy concept

  • Max. number of persons: 2
  • Area: From 16 / 172 sq ft
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • Satellite/cable colour TV
  • Direct dial telephone

Room with 2 single beds equipped with the new bedding

  • Max. number of persons: 2
  • Area: From 16 / 172 sq ft
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • Satellite/cable colour TV
  • Direct dial telephone

Room with 1 double bed + 1 single bed, new sleep-easy concept

  • Max. number of persons: 3
  • Area: From 18 / 194 sq ft
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • Satellite/cable colour TV
  • Direct dial telephone

Room with 1 double bed (160 x 200 cm), a sofa and a view of the river Alster

  • Max. number of persons: 3
  • Area: From 19 / 205 sq ft
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • Satellite/cable colour TV
  • Direct dial telephone
Rooms

Our restaurants and bars

LE BAR

Non contractual photo

Our bar is always there for you: Every day, we serve round-the-clock beverages and refreshments, hot drinks and tasty food. Crispy paninis are available in five delicious versions, and can also be taken away! Live sporting events are shown on Sky.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 4

  • Maximum size: 100

  • Maximum capacity: 80 people

Find out more

Our guest reviews for
ibis Hamburg Alster Centrum

100% genuine reviews from our guests

Find out more

ALL Rating 4.2/5

2,783 reviews

tripadvisor

TripAdvisor Rating 4.0/5

1,501 reviews

Central, clean and friendly

Customer review rating 4.2/5

Gary O. Couples - 17/03/2020 Confirmed reviews ALL

Great hotel close to everything you want to be, the Alster for a walk, the train station to and from the airport and anywhere else you want to go. Staff were helpful and friendly. Rooms are clean and well maintained. Unfortunately the reason I came to Hamburg was cancelled but fortunately I know exactly where I will be staying again when I have to come back.

very nice

Customer review rating 4.2/5

Berlin Business - 17/03/2020 Confirmed reviews ALL

nice, quite, parking spot,

Superb location

Customer review rating 4.2/5

Thomas K. Solo - 15/03/2020 Confirmed reviews ALL

Helpful staff great location

Enjoyable and comfortable

Customer review rating 4.2/5

David M. Solo - 11/03/2020 Confirmed reviews ALL

It was a pleasure to stay at ibis Hamburg Alster Centrum

Customer review rating 4.2/5

Anonymous Solo - 03/03/2020 Confirmed reviews ALL

One of the best Ibis I’ve stayed in

No war water. But the price was the same

Customer review rating 4.2/5

Anonymous Couples - 24/02/2020 Confirmed reviews ALL

We will never join this hotel again

Dear Mr. F., Thank you for taking the time to tell us about your experience at the ibis Hamburg Alster Centrum. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. On sunday it was an emergancy case with the hot water. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Gaby Schulz Generalmanager

Good hotel, annoying keys

Customer review rating 4.2/5

Russell Families - 24/02/2020 Confirmed reviews ALL

Nice, clean, comfortable hotel, well situated. Only annoying thing was the keys kept failing for the lifts and room doors and had to keep being replaced.

My feelings about the stay are mixed, though in general I was reasonably satisfied.

Customer review rating 4.2/5

Ian W. Business - 17/02/2020 Confirmed reviews ALL

Online check-in was a complete waste of time. I was being picked up, but I still had to fill in my address, ID number and other details. Room smaller than the competition, but OK. View of and sound of multiple train lines didn't bother me too much on a two-night trip. Breakfast very good. Negative? Someone had been smoking in my room previously. Didn't complain,just aired the room. The last morning was a disaster. I - and everyone else - had no hot water. When I called reception, the phone didn't work! Didn't shower but washed and shaved (!) cold. 15-minute solution guarantee? No way. Staff at reception were friendly & apologetic about it, so I didn't push it. However, I heard later from a colleague that she had complained and was given a rebate, which was VERY annoying and mean. They could have offered.

Dear IAN, Thank you for taking the time to tell us about your experience at the ibis Hamburg Alster Centrum. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Gaby Schulz Generalmanager

Good hotel - could do with redecorating

Customer review rating 4.2/5

Simon H. Friends - 07/02/2020 Confirmed reviews ALL

Have stayed here a number of times before. Staff and facilities all good but getting a bit shabby. Perhaps some redecorating may bring it back to standard

Fair stay in Hamburg

Customer review rating 4.2/5

Penelope D. Couples - 07/02/2020 Confirmed reviews ALL

First of all, hiring outsiders from a company for the evening/night reception is kind of strange, especially when they can't do much - and specifically Ayan was kind of rude when I asked for my money back for not getting a room with a views AS PAID. Yes, you got that right - I paid 20 euros extra for a lake view and I was stunned to find out that there is NO VIEW in ANY of the rooms! So, I don't get it - how do you charge this as an extra service? He couldn't give a receipt either or satisfy any of our needs - arriving late from Copenhagen by bus. He kept saying he doesn't work for the hotel and that this is not his problem. The girl at the reception the next day was LOVELY! She refunded me for the 'view' and gave us another room - at a higher floor. It was waaay colder though, that was a minus there. But she treated us with respect and super fast. I liked the place - it wasn't the first time staying there anyway, that is why I chose it. We didn't have any breakfast so no comments there. It seems VERY clean :) Generally happy !

IbiS Alster Hamburg - excellent value for money

Customer review rating 4.2/5

Nick Business - 27/01/2020 Confirmed reviews ALL

Very friendly and helpful staff, nicely redecorated rooms, centrally located, good breakfast

Nice stay

Customer review rating 4.2/5

Hk Solo - 25/01/2020 Confirmed reviews ALL

Nice little hotel - a bit scruffy staff at checkin -other than that very nice hotel

Satisfactory

Customer review rating 4.2/5

Adrian D. Business - 24/01/2020 Confirmed reviews ALL

Fine, downsides were, bed not the most comfortable, wifi reception poor, signal kept dropping out

Nice room, great area by the lake, friendly staff!

Customer review rating 4.2/5

Anastasia P. Solo - 17/01/2020 Confirmed reviews ALL

Stayed there for 5 days this time, can’t wait to be there again for the third time! The hotel is in a very good area with nice restaurants around. The beautiful lake is very close by, the shopping street is also only a few hundred meter walking. Always happy to stay there every time I’m in Hamburg. The staff are always very friendly and good in English speaking. Can’t wait to be back!

Nice hotel with a great location

Customer review rating 4.2/5

Sam Couples - 08/01/2020 Confirmed reviews ALL

As written in title nice hotel with a great location. Rooms are cozy and will serve the need. 1st morning the there were challenges with Breakfast service, too few employees, but next days with less customers the service were in normal (not great but good)

Describe my staying experience

Customer review rating 4.2/5

Abdul R. Solo - 03/01/2020 Confirmed reviews ALL

It was good except the reception may be in future more gently and professional

Customer review rating 4.2/5

Anonymous Couples - 02/01/2020 Confirmed reviews ALL

House D is not the best part of the hotel

Dear THORBEN P., Thank you for taking the time to tell us about your experience at the ibis Hamburg Alster Centrum. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Hannah Deichert

Comfortable, easy, efficient

Customer review rating 4.2/5

David M. Couples - 02/01/2020 Confirmed reviews ALL

Everything was made easy for us. We were very comfortable. The staff were all helpful and friendly. The breakfast was excellent.

Early Breakfast

Customer review rating 4.2/5

Kari Families - 19/12/2019 Confirmed reviews ALL

Nice and comfortable beds and quiet room.

Good option

Customer review rating 4.2/5

Anonymous Couples - 17/12/2019 Confirmed reviews ALL

Good hotel, but the bed could be better, in the room there are a lot of car's noise and the breakfast could be better.

Our most recent 20 reviews

In partnership with TripAdvisor

Our other hotels nearby

All our hotels in hamburg