ibis Hamburg Alster Centrum Hotel 2 stars

Usual Ibis standard Fantastic lokation

The room was comfortable and functional. Unfortunately, the light in the bathroom gave off a zapping/crackling noise when turned on and the lights didn't turn on immediately a few times. Plus, the room didn't get as cool as it should have and the Internet went out on the second day of my stay. Because I couldn't figure out how to call the front desk from the phone, I didn't tell anyone from the hotel staff (I emailed them afterward.). I would happily stay at this hotel again.

The staff were wonderful, friendly, helpful and trustworthy. The hotel room was extremely small. The interior design was a disaster. In such a small room, clean colours would have given the impression of more space. Instead busy patterns behind the television made television difficult to enjoy. A dark red wall and dark carpeted (unhygienic) made the room seem even smaller. The shower although mostly warm if one showered early in the morning was not clean. The water did not drain away and one stood in a pool of water which took at least 15 minutes after showering to drain. The blockage or whatever caused it was not pleasant and also very unhygienic. On the positive side, breakfast was good and adequate and the dining area was clean and comfortable. We were booked into the hotel for five nights but had to leave a day earlier to get a train to Augsburg because of the rail strike. We were not charged for the fifth night and we appreciate the gesture. We do hope that something is done about the state of the hotel, dirty carpets in the passage, the shower and unhygienic carpet in the bedroom at least for a start. The wonderful staff deserve better working conditions.

Very good experience, good located, have been little disturbed with house keeping, but still very good overall.

Location is good. Staff is very friendly and helpful.

The hotel is well located near the station and the Alster. The premises ( 70s with an antique elevator) and services ( 1 towel only, no bed-making) are 2* which I am not quite used too. The personnel was friendly and helpful and the breakfast was good.

Two days in the heart of Hamburg. Friendly, efficient, clean

The location is convenient, 10-15 min walk to the old city center. Parking is available, but it was very difficult to find a free parking space. Very nicely working air conditioner! There was even a view to the lake from our room.

Stayed 3 nights, hotel is right by the beautiful lake I the centre of Hamburg. The staff were very helpful, despite the hotel being immensely busy - including posting on my running gear which I accidentally left:)

Small room but ok for a short stay. Pillows were excellent. Facilities for sitting outside could have been better. Breakfast was ok.

Conveniently situated for Hauptbahnhof, Alster Lake and city centre; an ideal base from which to explore the city. Good breakfast choices including eggs and bacon. Would recommend this hotel and stay here again.

Ibis standard as expected, clean, functional and convenient for all the main interesting sites in Hamburg. Breakfast service can be a little overwhelming depending on the number of guests arriving at the same time. Staff is friendly and the welcome drink for Accor members was a fine touch. Also a major plus was the air conditioning system that actually works.

Sadly, the management doesn't seem to take care of the rooms. Dirty bathroom with mould stains and much more. Reception desk is helpless, but management needs to take care of this. Not acceptable, no recommendation.

The hotel is located at a very peaceful street, near de central station and the main commercial street in Hamburg. The room is very confortable and the bar at the reception desk is also very nice. I really liked to stay there.

Silent place, near the Central Railway Station, where you can find access to the subway, and in front of which departs the Hop on Hop off bus (I recommend Line A). Good breakfast, comfortable bed. Good options of restaurants nearby the hotel. Avoid rooms at the end of the corridor: there is a stair in the middle of it.