ibis Hamburg Alster Centrum 2 stars

Customer review rating (ALL Rating) 4.2/5 2,189 reviews

ibis Hamburg Alster Centrum - Image 1
ibis Hamburg Alster Centrum - Image 2
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ALLSAFE approved hotel

Hotel extras

  • ALLSAFE Hygiene certified

  • 5-minute walk to the main train station

  • Directly on the River Alster

  • Right in the center

  • 24-hour reception desk

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Our accommodation(s)

Hotel location

ibis Hamburg Alster Centrum

Holzdamm 4-12 + 16

GPS:53.556984, 10.004152

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Wheelchair accessible hotel
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar


Our bar is always there for you: we serve drinks, refreshments and hot drinks around the clock every day and! With live sporting events on Sky. Please understand that some service restrictions may occur.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.2/5  2,189 reviews

TripAdvisor Rating  4.0/5  1,567 reviews

Well located

Customer review rating 4.0/5

Jan L. Friends - Confirmed reviews ALL

Small hotel to at great price close to city center, and the trainstation.

Customer review rating 2.0/5

Mike Business - Confirmed reviews ALL

Paid for Ibis but the hotel felt like Ibis budget.

Dear Mike, Thank you for taking the time to share your feedback with us regarding your recent stay at our hotel. We sincerely apologize if your experience did not meet your expectations. We understand your concerns, and we take them seriously. We aim to provide a consistent level of quality and comfort across all our hotels, whether they are Ibis or Ibis Budget. Your comment suggests that there may have been some aspects of your stay that did not align with the Ibis brand standards. We would appreciate it if you could provide more specific details about your experience, such as what aspects of your stay made it feel like an Ibis Budget rather than a standard Ibis hotel. This information will help us identify areas that may need improvement and ensure that we maintain the high standards associated with the Ibis brand. Our goal is to deliver a comfortable and enjoyable stay to all our guests, and we regret that we fell short of your expectations on this occasion. Please know that your feedback is valuable to us, and we will use it to make necessary improvements to enhance the guest experience. We appreciate your business and hope to have the opportunity to welcome you back in the future and provide you with a more satisfying stay that aligns with the Ibis brand standards. Once again, we apologize for any inconvenience you experienced and thank you for bringing this matter to our attention. Best regards, Gaby Schulz Direktorin

Very average vs brand experience

Customer review rating 3.5/5

Anonymous Business - Confirmed reviews ALL

Checkin slow given i thot i had done so online already Room...normal ibis room, fine, view only of opposite building despite asking recep for best he could manage...but, less good, this room is adjacent to elevator shaft & vibrations can be felt periodically. Bar is apparently closed except when a guest asks....worse, lights are off and this makes a very gloomy image to lobby area. Was told about bejng serioysly short sraffed etc., hmmm

Good location, overpriced

Customer review rating 3.0/5

Jawwad R. Business - Confirmed reviews ALL

The location is very good, close to the main station Hotel is clean, amenities are limited though. I was surprised that there was no electric kettle in the room. The AC controls were also very old fashioned and difficult to manage. I would reserve praise for the staff at reception, they were very courteous and polite, and very helpful when I needed help regarding transport and needed to find something left behind in my room.

Dear Mr. R., Thank you for providing feedback about your stay at our hotel. We are pleased to hear that you found the location of our hotel near the main station to be convenient and that you appreciated the cleanliness of the room. We apologize for your experience with the limited amenities. We understand your disappointment regarding the absence of an electric kettle in the room and the inconvenience you faced with the old-fashioned AC controls. Your comments about these aspects will be discussed internally to explore possible improvements. We appreciate your praise for our reception staff and are delighted that they could assist you with transportation and retrieving items left in your room. Customer service is of utmost importance to us, and it's always gratifying to hear when our staff has made your stay enjoyable. We take note of your suggestion for coffee and tea making facilities in the room. Your feedback is valuable, and we will consider the possibility of providing this amenity in the future. Once again, thank you for your review. We hope that despite the mentioned issues, you had a pleasant stay with us, and we would be happy to welcome you back in the future. Best regards, Gaby Schulz Generalmanager

Great Location near Train Station, very friendly staff and great breakfast.

Customer review rating 5.0/5

Khuzan Business - Confirmed reviews ALL

The hotel was located close to the train station which is located near the water, located in what looked like a very good locality. The hotel room was very modern, decent Wi-Fi and great breakfast. The staff at reception were also very enthusiastic and helpful.

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Other web-users rate our hotel

  • 1,757 reviews 9.3/10 Location
  • 1,865 reviews 5.5/10 Room
  • 1,549 reviews 8.9/10 Service
  • 32 reviews 8.1/10 WiFi
  • 1,260 reviews 8.9/10 Breakfast
  • 680 reviews 6.8/10 Cleanliness
  • 378 reviews 5.7/10 Value
  • 82 reviews 4.1/10 Bar

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