Ibis Hamburg Alster Centrum 3.5 stars

Customer review rating (ALL Rating) 4.3/5 1,746 reviews

Ibis Hamburg Alster Centrum - Image 1
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Description

Hotel extras

  • Eco-certified hotel in a prime location directly on the Alster

  • Hotel in St. Georg, just a 5-minute walk from the main train station

  • Modern, quiet rooms with comfortable Sweet Bed by ibis

  • Relaxed atmosphere where families are also welcome

  • 24-hour reception desk, parking garage and charging stations nearby

Our accommodation(s)

Hotel location

Ibis Hamburg Alster Centrum

Holzdamm 4-12 + 16
20099 HAMBURG
Germany

GPS:53.556984, 10.004152

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • 100% Non Smoking Property
Near the property
  • Car park

Kiosk

Our virtual staff will provide you with an extensive range of snacks and drinks around the clock.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.3/5  1,746 reviews

Customer review rating 5.0/5

Irena G. Solo - Confirmed reviews ALL

It was perfect .No kettle for tea/coffee,though.

Sehr geehrte Frau G., Vielen Dank für Ihr positives Feedback zu Ihrem Aufenthalt in unserem Hotel. Es freut uns zu hören, dass Sie die Lage, Sauberkeit und den Service unseres Personals geschätzt haben. Wir bedauern, dass Sie keinen Wasserkocher für Tee oder Kaffee in Ihrem Zimmer vorgefunden haben. Diese Ausstattung ist in unserem Produkt nicht vorgesehen. Sie können in der Lobby gratis Wasser und Teewasser 24/7 bekommen. Mit freundlichen Grüßen, Gaby Schulz Hoteldirektorin

Customer review rating 2.5/5

Anne P. L. Friends - Confirmed reviews ALL

The elevator did not work, and my husband is in a wheelchair. The garage was closed, the primary reason for choosing the hotel was the easy parking.

Dear Ms. L., Thank you very much for your feedback. I am sorry to hear that the elevator was not functioning and that the parking options did not meet your expectations. We regret the inconveniences that you and your husband experienced. Sincerely, Gaby Schulz Hotel Director

Customer review rating 5.0/5

Per E. Families - Confirmed reviews ALL

Great staff, excellent location. Friendly, clean and reliable hotel.

Dear Per, Thank you for your kind words about our staff and the location of our hotel. We are pleased to hear that you found our property to be clean and reliable. Your feedback is greatly appreciated, and we look forward to welcoming you back in the future. Gaby Schulz Hotel Manager

Customer review rating 4.5/5

Lutz R. Business - Confirmed reviews ALL

Good location, very pleasant staff, good room (some signs of wear but everything functional), great experience

Lieber Lutz vielen Dank für Ihre freundlichen Worte über unsere Lage, unser Personal und die Zimmerqualität. Es ist uns eine Freude zu erfahren, dass Sie eine großartige Erfahrung bei uns gemacht haben. Wir schätzen Ihr Feedback und werden weiterhin nach Exzellenz in allen Bereichen streben. Gaby Schulz Hotelmanagerin

Customer review rating 3.5/5

Marc R. Families - Confirmed reviews ALL

Good Place, nice staff, old and strange elevator (Haus 16), some parts of the room would need a litte overhaul (bathroom, windowhinge, silikon seals)

Dear Marc, Thank you for your feedback regarding your recent stay. We appreciate your compliments on our location and staff. We acknowledge your concerns about the elevator and certain aspects of your room, and your comments will be considered as we continue to enhance our facilities. Gaby Schulz Hotel Director

Other web-users rate our hotel

  • 1,212 reviews 9.4/10 Location
  • 1,139 reviews 5.3/10 Room
  • 924 reviews 8.8/10 Service
  • 17 reviews 4.1/10 WiFi
  • 645 reviews 8.6/10 Breakfast
  • 390 reviews 7/10 Cleanliness
  • 249 reviews 5/10 Value
  • 43 reviews 2.7/10 Bar

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