ibis Hamburg Alster Centrum 2 stars

Dear Mike, Thank you for taking the time to share your feedback with us regarding your recent stay at our hotel. We sincerely apologize if your experience did not meet your expectations. We understand your concerns, and we take them seriously. We aim to provide a consistent level of quality and comfort across all our hotels, whether they are Ibis or Ibis Budget. Your comment suggests that there may have been some aspects of your stay that did not align with the Ibis brand standards. We would appreciate it if you could provide more specific details about your experience, such as what aspects of your stay made it feel like an Ibis Budget rather than a standard Ibis hotel. This information will help us identify areas that may need improvement and ensure that we maintain the high standards associated with the Ibis brand. Our goal is to deliver a comfortable and enjoyable stay to all our guests, and we regret that we fell short of your expectations on this occasion. Please know that your feedback is valuable to us, and we will use it to make necessary improvements to enhance the guest experience. We appreciate your business and hope to have the opportunity to welcome you back in the future and provide you with a more satisfying stay that aligns with the Ibis brand standards. Once again, we apologize for any inconvenience you experienced and thank you for bringing this matter to our attention. Best regards, Gaby Schulz Direktorin

Dear Mr. R., Thank you for providing feedback about your stay at our hotel. We are pleased to hear that you found the location of our hotel near the main station to be convenient and that you appreciated the cleanliness of the room. We apologize for your experience with the limited amenities. We understand your disappointment regarding the absence of an electric kettle in the room and the inconvenience you faced with the old-fashioned AC controls. Your comments about these aspects will be discussed internally to explore possible improvements. We appreciate your praise for our reception staff and are delighted that they could assist you with transportation and retrieving items left in your room. Customer service is of utmost importance to us, and it's always gratifying to hear when our staff has made your stay enjoyable. We take note of your suggestion for coffee and tea making facilities in the room. Your feedback is valuable, and we will consider the possibility of providing this amenity in the future. Once again, thank you for your review. We hope that despite the mentioned issues, you had a pleasant stay with us, and we would be happy to welcome you back in the future. Best regards, Gaby Schulz Generalmanager