ibis Hamburg Alster Centrum Hotel 2 stars

Customer review rating 4.2/5 3,101 reviews

#ALLSAFE Accor

ALLSAFE approved hotel

ibis Hamburg Alster Centrum
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+ 15 Services
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Room 1

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Hotel extras

  • ALLSAFE Hygiene certified

  • 5-minute walk to the main train station

  • Directly on the River Alster

  • Right in the center

  • 24-hour reception desk

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 15h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • ParkingPaying
  • Accessibility for people with reduced mobility
  • Pets allowedPaying
  • 100% non-smoking hotel
  • Air conditioned
  • Languages spoken at the hotel
  • Early check-in/Late check-outPaying
  • Laundry
Catering
  • BreakfastPaying
  • 1 bar(s)
Business services
  • 4 meeting room(s)
  • Self service business centre
  • Copy/print service available
Information message

Hotel location

ibis Hamburg Alster Centrum

Holzdamm 4-12 + 16
20099
hamburg
germany

Tel: +4940248290

Fax: (+49)40/24829999

Check-in from 15h00

Check out up to 12h00

  • S1, S21, S3 :  S1, S21, S3 HAUPTBAHNHOF

  • U1, U2, U3 :  U1, U2, U3 HAUPTBAHNHOF

  • By plane

    BREMEN At 120km / 75 miles

  • By plane

    HAMBURG FUHLSBUETTEL At 12km / 7.46 miles

  • By plane

    HANNOVER At 130km / 81.25 miles

  • By car

    HORN At 10km / 6.25 miles

  • By car

    OTHMARSCHEN At 24km / 15 miles

  • By car

    VEDDEL At 18km / 11.25 miles

  • By train

    DAMMTOR At 3km / 1.88 miles

  • By train

    HAUPTBAHNHOF At 0.5km / 0.31 miles

GPS :53.556984, 10.004152

Our accommodation(s)

For your own personal wellbeing, all 165 rooms have individually adjustable air conditioning. Soundproofing and innovative beds will ensure you enjoy a relaxing, restful night's sleep. With free WIFI and TV with a wide range of Sky channels.

Room with 1 double bed (160x200 cm), new sleep-easy concept

  • Max. number of persons: 2
  • Area: From 16 / 172 sq ft
  • Views: City View *

* Subject to availability

  • Wireless internet in your room
  • Satellite/cable colour TV
  • Direct dial telephone

Room with 2 single beds equipped with the new bedding

  • Max. number of persons: 2
  • Area: From 16 / 172 sq ft
  • Views: City View *

* Subject to availability

  • Wireless internet in your room
  • Satellite/cable colour TV
  • Direct dial telephone

Room with 1 double bed + 1 single bed, new sleep-easy concept

  • Max. number of persons: 3
  • Area: From 18 / 194 sq ft
  • Views: City View *

* Subject to availability

  • Wireless internet in your room
  • Satellite/cable colour TV
  • Direct dial telephone

Room with 1 double bed (160 x 200 cm), a sofa and a view of the river Alster

  • Max. number of persons: 3
  • Area: From 19 / 205 sq ft
  • Views: City View *

* Subject to availability

  • Wireless internet in your room
  • Satellite/cable colour TV
  • Direct dial telephone
Rooms

Our restaurants and bars

LE BAR

Non contractual photo

Our bar is always there for you: Every day, we serve round-the-clock beverages and refreshments, hot drinks and tasty food. Crispy paninis are available in five delicious versions, and can also be taken away! Live sporting events are shown on Sky.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 4

  • Maximum size: 100

  • Maximum capacity: 80 people

Find out more

Our guest reviews for
ibis Hamburg Alster Centrum

100% genuine reviews from our guests

Find out more

ALL Rating 4.2/5

3,101 reviews

tripadvisor

TripAdvisor Rating 4.0/5

1,510 reviews

Great stay

Customer review rating 4.2/5

Martin V. Solo - 21/10/2020 Confirmed reviews ALL

Great location just 12 minutes walk into town. All covid measures were implemented very well. Good car parking too.

Close to famous Alster and Udo

Customer review rating 4.2/5

Mark Business - 13/10/2020 Confirmed reviews ALL

Within short walking distance the lovely Alster and the attractive Inner City of Hamburg can be reached. Adherence to COVID-protocols. Very friendly staff at the reception and bar.

Dear MARK, We very much appreciate your comments regarding your stay at the ibis Hamburg Alster Centrum. It is always a pleasure to receive positive feedback, especially from gold member. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Gaby Schulz Manager

Great Location

Customer review rating 4.2/5

Anonymous Business - 10/10/2020 Confirmed reviews ALL

Easy access by foot to Central Station and Main Shopping Street and Alster River

Dear JIM MATHEW, We very much appreciate your comments regarding your stay at the ibis Hamburg Alster Centrum. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Gaby Schulz Generalmanager
Customer review rating 4.2/5

Jens H. Couples - 15/09/2020 Confirmed reviews ALL

Check in und Check out problemlos

Fine a expected

Customer review rating 4.2/5

Jacky Couples - 14/09/2020 Confirmed reviews ALL

We stayed one night each end of 6 days in Germany

Dear JACKY, Thank you for taking the time to tell us about your experience at the ibis Hamburg Alster Centrum. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Gaby Schulz Generalmanager
Customer review rating 4.2/5

Rosa Families - 14/09/2020 Confirmed reviews ALL

We have ordered a room with Alster vue, but it wasn’t there. No towels for hand wash, a VERY small room.

Dear DORTE G., Thank you for taking the time to tell us about your experience at the ibis Hamburg Alster Centrum. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Best Regards Gaby Schulz Generalmanager

Great Location, Super Service

Customer review rating 4.2/5

Frank F. Business - 20/08/2020 Confirmed reviews ALL

I have been staying at IBIS several times. I find the rooms clean, good simple breakfast, great location, and above all very friendly and efficient staff. It is very close to the lake and plenty of restaurants and bars- super location. Keep up the good work guys!

City-break in Hamburg

Customer review rating 4.2/5

Alexander Couples - 17/08/2020 Confirmed reviews ALL

Taking into account the actual circumstances I don`t want to sound negative but: - Did not receive the welcome drink voucher when check in (I`m a silver member) - We were 2 and was provided only with 2 towels (had to ask for extra) - Not sure if we had the room cleaned the second day (the bed was not made) Positives: - Friendliness of reception staff, location and parking facility

Good location, kind staff, good price

Customer review rating 4.2/5

Greg Solo - 16/08/2020 Confirmed reviews ALL

As always everything was fine in that particular hotel. The staff very kind and helpful. I made the online check-in so after arrival the whole process took 1 minute to get the key. Welcome drink as always fantastic. Breakfast very good - due to corona no buffet but although you get what you ordered the day before brought direct to you table. Really nice stay in this specific time.

Good stay!

Customer review rating 4.2/5

B. Solo - 14/08/2020 Confirmed reviews ALL

The people at the hotel were nice and helpful. Plus, being right in the centre of Hamburg is a great plus.

located near citycenter

Customer review rating 4.2/5

Herman V. V. Friends - 16/07/2020 Confirmed reviews ALL

comfortable and convenient location

Customer review rating 4.2/5

E. L. Solo - 16/07/2020 Confirmed reviews ALL

Insufficient.

Dear ERIK , Thank you for taking the time to tell us about your experience at the ibis Hamburg Alster Centrum. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Gaby Schulz Manager

Good location, comfortable bed

Customer review rating 4.2/5

Pma Business - 13/07/2020 Confirmed reviews ALL

Easy check in, the room is spartan but not uncomfortable.

Overall good!

Customer review rating 4.2/5

Anonymous Families - 13/07/2020 Confirmed reviews ALL

Nicely organised and safe hotel with good measures related to COVID-19 during summer 2020.

Central, clean and friendly

Customer review rating 4.2/5

Gary O. Couples - 17/03/2020 Confirmed reviews ALL

Great hotel close to everything you want to be, the Alster for a walk, the train station to and from the airport and anywhere else you want to go. Staff were helpful and friendly. Rooms are clean and well maintained. Unfortunately the reason I came to Hamburg was cancelled but fortunately I know exactly where I will be staying again when I have to come back.

very nice

Customer review rating 4.2/5

Berlin Business - 17/03/2020 Confirmed reviews ALL

nice, quite, parking spot,

Superb location

Customer review rating 4.2/5

Thomas K. Solo - 15/03/2020 Confirmed reviews ALL

Helpful staff great location

Enjoyable and comfortable

Customer review rating 4.2/5

David M. Solo - 11/03/2020 Confirmed reviews ALL

It was a pleasure to stay at ibis Hamburg Alster Centrum

Customer review rating 4.2/5

Anonymous Solo - 03/03/2020 Confirmed reviews ALL

One of the best Ibis I’ve stayed in

No war water. But the price was the same

Customer review rating 4.2/5

Anonymous Couples - 24/02/2020 Confirmed reviews ALL

We will never join this hotel again

Dear Mr. F., Thank you for taking the time to tell us about your experience at the ibis Hamburg Alster Centrum. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. On sunday it was an emergancy case with the hot water. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Gaby Schulz Generalmanager

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