ibis Hamburg Alster Centrum Hotel 2 stars

Name: ibis Hamburg Alster Centrum
Address: HAMBURG, 20099, GERMANY
Telephone: (+49)40/248290
Rating: 4.2

Customer review rating 4.2/5 3,101 reviews

ALLSAFE approved hotel

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+ 15 Services

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ibis Hamburg Alster Centrum Hotel

Vibrant economy hotel, open to everyone

We have intensified hygiene and prevention measures to ensure your safety. The ALLSAFE label stands for our new cleanliness protocols & standards & ensures that they are adhered to in this hotel.

Gaby Schulz, Hotel Manager

Those traveling by bus or train will appreciate the location of the ibis Hamburg Alster Centrum, which is located right by Hamburg main train station and the bus station. It also enjoys great transport links with the U-Bahn (underground) and S-Bahn (cityr ail). Our hotel has 165 air-conditioned rooms and WIFI. The reception is open 24/7 and drinks are available around the clock. We have a meeting area for events. Park your car in the hotel's indoor car park with CCTV.

"Those who arrive in Hamburg have a home for life." (Giovanni di Lorenzo) In this sense, a heartfelt "Moin" at the ibis Hamburg Centrum

Hotel extras

ALLSAFE Hygiene certified
5-minute walk to the main train station
Directly on the River Alster
Right in the center
24-hour reception desk

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 15h00

Check out up to 12h00

Paying

Online check-in
- Online check-in: Your arrival will be carefully prepared by our team
- Fast check-out: Simply return your key
WIFI/Internet Access
- WIFI at the hotel
- WIFI in the communal areas
- WIFI in your room Only 30% of the hotel rooms are WiFi equiped.
- WIFI access
ParkingPaying
- Private indoor parking (Paying)
- Public indoor parking (Paying)
- Bus/coach parking area (Paying)
Accessibility for people with reduced mobility
- Reduced mobility rooms
- Wheelchair access
- Accessible bathroom
Pets allowedPaying
100% non-smoking hotel
Air conditioned
- Air conditioning
- Manual temperature control
- Air Conditioning
Languages spoken at the hotel
- German
- English
Early check-in/Late check-outPaying
- EARLY CHECK IN FROM 9AM (Paying) "Want to enjoy the comfort of our rooms earlier in the day? Book your early check in online and you'll be able to access your room from 9am and make the most of your stay."
- LATE CHECK-OUT UP TO 5PM (Paying) Want to take your time? Extend your stay and keep your room until 5 pm on your departure day. Book this exclusive offer now.
Laundry
- Dry cleaning / Ironing
- Shoe shine machine

BreakfastPaying
1 bar(s)

4 meeting room(s)
Self service business centre
Copy/print service available

Due to current legal regulations, hotels can only be booked by non-tourist guests until further notice. You must therefore confirm in writing prior to arrival that your trip is not based on a tourism-related event. Please also note the exceptions in certain federal states. We would like to point out that in the public areas of the hotels you must always wear a mouth and nose protector. Many thanks for your understanding.

Hotel location

ibis Hamburg Alster Centrum

Holzdamm 4-12 + 16
20099
hamburg
germany

Tel: +4940248290

Fax: (+49)40/24829999

Contact email :

Check-in from 15h00

Check out up to 12h00

S1, S21, S3 : S1, S21, S3 HAUPTBAHNHOF
U1, U2, U3 : U1, U2, U3 HAUPTBAHNHOF

By plane
BREMEN At 120km / 75 miles
By plane
HAMBURG FUHLSBUETTEL At 12km / 7.46 miles
By plane
HANNOVER At 130km / 81.25 miles
By car
HORN At 10km / 6.25 miles
By car
OTHMARSCHEN At 24km / 15 miles
By car
VEDDEL At 18km / 11.25 miles
By train
DAMMTOR At 3km / 1.88 miles
By train
HAUPTBAHNHOF At 0.5km / 0.31 miles

GPS :53.556984, 10.004152

Our accommodation(s)

For your own personal wellbeing, all 165 rooms have individually adjustable air conditioning. Soundproofing and innovative beds will ensure you enjoy a relaxing, restful night's sleep. With free WIFI and TV with a wide range of Sky channels.

Room with 1 double bed (160x200 cm), new sleep-easy concept

Max. number of persons: 2
Area: From 16 m² / 172 sq ft
Views: City View *

* Subject to availability

Wireless internet in your room
Satellite/cable colour TV
Direct dial telephone

Room with 2 single beds equipped with the new bedding

Max. number of persons: 2
Area: From 16 m² / 172 sq ft
Views: City View *

* Subject to availability

Wireless internet in your room
Satellite/cable colour TV
Direct dial telephone

Room with 1 double bed + 1 single bed, new sleep-easy concept

Max. number of persons: 3
Area: From 18 m² / 194 sq ft
Views: City View *

* Subject to availability

Wireless internet in your room
Satellite/cable colour TV
Direct dial telephone

Room with 1 double bed (160 x 200 cm), a sofa and a view of the river Alster

Max. number of persons: 3
Area: From 19 m² / 205 sq ft
Views: City View *

* Subject to availability

Wireless internet in your room
Satellite/cable colour TV
Direct dial telephone

Rooms

Our restaurants and bars

LE BAR

Our bar is always there for you: Every day, we serve round-the-clock beverages and refreshments, hot drinks and tasty food. Crispy paninis are available in five delicious versions, and can also be taken away! Live sporting events are shown on Sky.

Lunch

Mon
Tue
Wed
Thurs
Fri
Sat
Sun

Dinner

Mon
Tue
Wed
Thurs
Fri
Sat
Sun

Your meetings and events

Our meeting rooms

Number of meeting rooms: 4
Maximum size: 100 m²
Maximum capacity: 80 people

Find out more

Great stay

Martin V. Solo - 21/10/2020 Confirmed reviews ALL

Great location just 12 minutes walk into town. All covid measures were implemented very well. Good car parking too.

Close to famous Alster and Udo

Mark Business - 13/10/2020 Confirmed reviews ALL

Within short walking distance the lovely Alster and the attractive Inner City of Hamburg can be reached. Adherence to COVID-protocols. Very friendly staff at the reception and bar.

Dear MARK, We very much appreciate your comments regarding your stay at the ibis Hamburg Alster Centrum. It is always a pleasure to receive positive feedback, especially from gold member. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Gaby Schulz Manager

Great Location

Anonymous Business - 10/10/2020 Confirmed reviews ALL

Easy access by foot to Central Station and Main Shopping Street and Alster River

Dear JIM MATHEW, We very much appreciate your comments regarding your stay at the ibis Hamburg Alster Centrum. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Gaby Schulz Generalmanager

Jens H. Couples - 15/09/2020 Confirmed reviews ALL

Check in und Check out problemlos

Fine a expected

Jacky Couples - 14/09/2020 Confirmed reviews ALL

We stayed one night each end of 6 days in Germany

Dear JACKY, Thank you for taking the time to tell us about your experience at the ibis Hamburg Alster Centrum. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Gaby Schulz Generalmanager

Rosa Families - 14/09/2020 Confirmed reviews ALL

We have ordered a room with Alster vue, but it wasn’t there. No towels for hand wash, a VERY small room.

Dear DORTE G., Thank you for taking the time to tell us about your experience at the ibis Hamburg Alster Centrum. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Best Regards Gaby Schulz Generalmanager

Great Location, Super Service

Frank F. Business - 20/08/2020 Confirmed reviews ALL

I have been staying at IBIS several times. I find the rooms clean, good simple breakfast, great location, and above all very friendly and efficient staff. It is very close to the lake and plenty of restaurants and bars- super location. Keep up the good work guys!

City-break in Hamburg

Alexander Couples - 17/08/2020 Confirmed reviews ALL

Taking into account the actual circumstances I don`t want to sound negative but: - Did not receive the welcome drink voucher when check in (I`m a silver member) - We were 2 and was provided only with 2 towels (had to ask for extra) - Not sure if we had the room cleaned the second day (the bed was not made) Positives: - Friendliness of reception staff, location and parking facility

Good location, kind staff, good price

Greg Solo - 16/08/2020 Confirmed reviews ALL

As always everything was fine in that particular hotel. The staff very kind and helpful. I made the online check-in so after arrival the whole process took 1 minute to get the key. Welcome drink as always fantastic. Breakfast very good - due to corona no buffet but although you get what you ordered the day before brought direct to you table. Really nice stay in this specific time.

Good stay!

B. Solo - 14/08/2020 Confirmed reviews ALL

The people at the hotel were nice and helpful. Plus, being right in the centre of Hamburg is a great plus.

located near citycenter

Herman V. V. Friends - 16/07/2020 Confirmed reviews ALL

comfortable and convenient location

E. L. Solo - 16/07/2020 Confirmed reviews ALL

Insufficient.

Dear ERIK , Thank you for taking the time to tell us about your experience at the ibis Hamburg Alster Centrum. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Gaby Schulz Manager

Good location, comfortable bed

Pma Business - 13/07/2020 Confirmed reviews ALL

Easy check in, the room is spartan but not uncomfortable.

Overall good!

Anonymous Families - 13/07/2020 Confirmed reviews ALL

Nicely organised and safe hotel with good measures related to COVID-19 during summer 2020.

Central, clean and friendly

Gary O. Couples - 17/03/2020 Confirmed reviews ALL

Great hotel close to everything you want to be, the Alster for a walk, the train station to and from the airport and anywhere else you want to go. Staff were helpful and friendly. Rooms are clean and well maintained. Unfortunately the reason I came to Hamburg was cancelled but fortunately I know exactly where I will be staying again when I have to come back.

very nice

Berlin Business - 17/03/2020 Confirmed reviews ALL

nice, quite, parking spot,

Superb location

Thomas K. Solo - 15/03/2020 Confirmed reviews ALL

Helpful staff great location

Enjoyable and comfortable

David M. Solo - 11/03/2020 Confirmed reviews ALL

It was a pleasure to stay at ibis Hamburg Alster Centrum

Anonymous Solo - 03/03/2020 Confirmed reviews ALL

One of the best Ibis I’ve stayed in

No war water. But the price was the same

Anonymous Couples - 24/02/2020 Confirmed reviews ALL

We will never join this hotel again

Dear Mr. F., Thank you for taking the time to tell us about your experience at the ibis Hamburg Alster Centrum. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. On sunday it was an emergancy case with the hot water. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Gaby Schulz Generalmanager

Our most recent 20 reviews

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