ibis Hamburg Alster Centrum 2 stars

Customer review rating (ALL Rating) 4.3/5 2,350 reviews

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Description

ALLSAFE approved hotel

Hotel extras

  • ALLSAFE Hygiene certified

  • 5-minute walk to the main train station

  • Directly on the River Alster

  • Right in the center

  • 24-hour reception desk

Our accommodation(s)

Hotel location

ibis Hamburg Alster Centrum

Holzdamm 4-12 + 16
20099 HAMBURG
Germany

GPS:53.556984, 10.004152

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • 100% Non Smoking Property

LE BAR

Our bar is always there for you: we serve drinks, refreshments and hot drinks around the clock every day and! With live sporting events on Sky. Please understand that some service restrictions may occur.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.3/5  2,350 reviews

TripAdvisor Rating  4.0/5  1,570 reviews

Well located - but

Customer review rating 2.0/5

Ibbu Couples - Confirmed reviews ALL

Well located - nice breakfast, but the staff at the reception was quite unprofessional and rude upon arrival.

Dear IBBU, Thank you for taking the time to share your experience at ibis Hamburg Alster Centrum. We are glad to hear that you found our hotel well located and enjoyed our breakfast. However, we are truly sorry to learn about your disappointing encounter with our reception staff. Please be assured that we take your feedback seriously and will address this matter internally. We appreciate your feedback and hope to have the opportunity to welcome you back in the future. Yours sincerely, Ihr Team ibis Hamburg Alster Centrum

Would hesitate to recommend

TripAdvisor rating 2.0/5

Passenger57284670654 TripAdvisor review

The location and breakfast were really nice. The staff at the reception desk when we arrived not so much. They were rude, aggressive and quite unpleasant - and spent more than half an hour before they were able to give us our key cards. The level of unprofessional communication took me by surprise.

Dear Passenger57284670654, Thank you for taking the time to share your feedback with us. We are glad to hear that you enjoyed our location and breakfast. However, we are truly sorry for the unpleasant experience you had with our reception staff. We apologize for any rudeness or aggression you encountered, as this is not the level of service we strive for. Your comments have been noted, and we will take them into account to improve our communication. We appreciate your valuable feedback and hope to have the opportunity to welcome you back in the future. Best regards, Your Team at ibis Hamburg Alster Centrum

Expensive for a basic hotel

Customer review rating 2.0/5

Anonymous Couples - Confirmed reviews ALL

Room too hot. As very near the station could not open the windows with out being disturbed by the trains, even when the strike was in operation. Bar experience poor. Charged for left luggage service.

Dear valued guest, Thank you for taking the time to share your feedback with us. We appreciate your comments regarding the pricing of our hotel. We understand that the cost may not have met your expectations, and we will take this into account moving forward. We apologize for the inconvenience caused by the temperature in your room and the noise from the trains. Your comments will be shared with our team to improve our services. We are sorry to hear about your poor experience at our bar and the unexpected charge for the left luggage service. We will review our procedures and make necessary adjustments. Thank you for bringing this to our attention. Ihr Team ibis Hamburg Alster Centrum

Well ocated

Customer review rating 3.5/5

Kris Business - Confirmed reviews ALL

everything Ok

Well located, good price, comfortable room, good breakfast

Customer review rating 5.0/5

Bill Couples - Confirmed reviews ALL

Very pleasant overall. The only negative comment I would make is that the bar was closed on Sunday evening when we would have liked a glass of wine on returning to the hotel but that's hardly a disaster. The man on reception was efficient but not exactly friendly.

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Other web-users rate our hotel

  • 1,840 reviews 9.3/10 Location
  • 1,890 reviews 5.7/10 Room
  • 1,574 reviews 8.7/10 Service
  • 29 reviews 7.5/10 WiFi
  • 1,269 reviews 9.1/10 Breakfast
  • 713 reviews 7/10 Cleanliness

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