ibis Hamburg Alster Centrum Hotel 2 stars

We will never join this hotel again

Nice, clean, comfortable hotel, well situated. Only annoying thing was the keys kept failing for the lifts and room doors and had to keep being replaced.

Online check-in was a complete waste of time. I was being picked up, but I still had to fill in my address, ID number and other details. Room smaller than the competition, but OK. View of and sound of multiple train lines didn't bother me too much on a two-night trip. Breakfast very good. Negative? Someone had been smoking in my room previously. Didn't complain,just aired the room. The last morning was a disaster. I - and everyone else - had no hot water. When I called reception, the phone didn't work! Didn't shower but washed and shaved (!) cold. 15-minute solution guarantee? No way. Staff at reception were friendly & apologetic about it, so I didn't push it. However, I heard later from a colleague that she had complained and was given a rebate, which was VERY annoying and mean. They could have offered.

Have stayed here a number of times before. Staff and facilities all good but getting a bit shabby. Perhaps some redecorating may bring it back to standard

First of all, hiring outsiders from a company for the evening/night reception is kind of strange, especially when they can't do much - and specifically Ayan was kind of rude when I asked for my money back for not getting a room with a views AS PAID. Yes, you got that right - I paid 20 euros extra for a lake view and I was stunned to find out that there is NO VIEW in ANY of the rooms! So, I don't get it - how do you charge this as an extra service? He couldn't give a receipt either or satisfy any of our needs - arriving late from Copenhagen by bus. He kept saying he doesn't work for the hotel and that this is not his problem. The girl at the reception the next day was LOVELY! She refunded me for the 'view' and gave us another room - at a higher floor. It was waaay colder though, that was a minus there. But she treated us with respect and super fast. I liked the place - it wasn't the first time staying there anyway, that is why I chose it. We didn't have any breakfast so no comments there. It seems VERY clean :) Generally happy !

Very friendly and helpful staff, nicely redecorated rooms, centrally located, good breakfast

Nice little hotel - a bit scruffy staff at checkin -other than that very nice hotel

Fine, downsides were, bed not the most comfortable, wifi reception poor, signal kept dropping out

Stayed there for 5 days this time, can’t wait to be there again for the third time! The hotel is in a very good area with nice restaurants around. The beautiful lake is very close by, the shopping street is also only a few hundred meter walking. Always happy to stay there every time I’m in Hamburg. The staff are always very friendly and good in English speaking. Can’t wait to be back!

As written in title nice hotel with a great location. Rooms are cozy and will serve the need. 1st morning the there were challenges with Breakfast service, too few employees, but next days with less customers the service were in normal (not great but good)

It was good except the reception may be in future more gently and professional

House D is not the best part of the hotel

Everything was made easy for us. We were very comfortable. The staff were all helpful and friendly. The breakfast was excellent.

Nice and comfortable beds and quiet room.

Good hotel, but the bed could be better, in the room there are a lot of car's noise and the breakfast could be better.