ibis budget Hamburg City 1 star

Customer review rating (ALL Rating) 4.1/5 2,376 reviews

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Description

Hotel extras

  • Downtown location

  • WIFI

  • Parking garage

  • Sweet bed

  • Central location to many hotspots such as harbor, pier, city center, theater and more!

Our accommodation(s)

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Hotel location

ibis budget Hamburg City

Amsinckstrasse 1
20097 HAMBURG
Germany

GPS:53.548057, 10.00887

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • 100% Non Smoking Property

Breakfast

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.1/5  2,376 reviews

TripAdvisor Rating  4.0/5  976 reviews

Disappointed

Customer review rating 0.5/5

Phil F. Friends - Confirmed reviews ALL

We used your sister hotels bar and restaurant area as we had friends staying with them, we were shocked to see mice running around the breakfast room and bar areas. When we brought this to the attention of staff they were aware of the issues with rodents and told us not to worry about it and did absolutely nothing. I would never stay in either hotel again and wouldn't recommend you to a friend

Dear Phil F., Thank you for taking the time to share your experiences with us. We sincerely apologize for the inconveniences you experienced during your stay at ibis budget Hamburg City, especially regarding the issue with rodents. We take your feedback seriously, and we are genuinely sorry that you encountered this situation. Cleanliness and hygiene are our top priorities, and we are appalled that you observed mice in the public areas of our hotel. We sincerely apologize for this unpleasant experience. We fully understand that this is a serious matter, and we will ensure that appropriate steps are taken. We are already working together with a specialised company. We hope you will give us the opportunity to make amends for your experience. We would be delighted to invite you for a future stay to demonstrate that we learn from your feedback and strive for improvement. Thank you for your honesty and understanding. Best regards, Carsten Woll Hotel Manager ibis budget Hamburg City

Really nice hotel in the heart of Hamburg

Customer review rating 5.0/5

Patryk Solo - Confirmed reviews ALL

All the staff were great. A lot of kindness and hospitality. Room was very comfortable and clean. I enjoyed the beautiful view from the windows. Perfect place to spend few nights, close to all attractions of the city.

Dear Patryk, Thank you for taking the time to share your positive experience at ibis budget Hamburg City. We are delighted to hear that you had an enjoyable stay and that our team members contributed to making your visit memorable. Your compliments regarding the kindness, hospitality, and excellent service from our staff, as well as the cleanliness and comfort of the room, are truly appreciated. We're glad you enjoyed the beautiful view from your windows and found our hotel to be a perfect place to stay, close to all the attractions of the city. It's especially rewarding to know that our receptionist made a positive impression on you during check-in. We value your feedback, and we will be sure to recognize and commend her for her outstanding service. We appreciate your recommendation and look forward to welcoming you back for another fantastic stay. If you have any further comments or suggestions, please feel free to let us know. Safe travels! Kind regards, Carsten Woll Hotel Manager ibis budget Hamburg City

Okay for a night

Customer review rating 3.0/5

Anonymous Business - Confirmed reviews ALL

It’s fine for a one night stay, but make sure to pack warm clothes because the room was absolutely freezing and it was not possible to increase the room temperature

Sehr geehrter Gast, vielen Dank für Ihr ehrliches Feedback zu Ihrem Aufenthalt im ibis budget Hamburg City. Wir schätzen es, dass Sie sich die Zeit genommen haben, Ihre Erfahrungen zu teilen, und bedauern, dass Ihr Aufenthalt nicht Ihren Erwartungen entsprochen hat. Es tut uns leid zu hören, dass Sie Schwierigkeiten mit der Raumtemperatur hatten und der Raum zu kalt war. Ihr Hinweis bezüglich der Heizung ist wichtig, und wir werden sicherstellen, dass dies überprüft wird, um sicherzustellen, dass alle Gäste einen angenehmen Aufenthalt haben. Gerne geben Sie bei solcherlei Problemen direkt an der Rezeption Bescheid, damit wir diese schnell beheben können. Wir entschuldigen uns für etwaige Unannehmlichkeiten und danken Ihnen für Ihre Geduld. Wir werden auch Ihre Anmerkungen zu Lärm im Zimmer beachten und mögliche Lösungen prüfen. Wir freuen uns, dass Sie die Accor ALL App für Ihre Buchung genutzt haben und dass Ihr Check-out reibungslos verlief. Wir werden Ihr Lob bezüglich unseres Teams weitergeben. Wir nehmen Ihr Feedback ernst und nutzen es als Gelegenheit, uns zu verbessern. Wir hoffen, dass Sie uns eine weitere Chance geben werden, Sie in Zukunft besser zu bedienen. Mit freundlichen Grüßen, Carsten Woll Hoteldirektor ibis budget Hamburg City

Customer review rating 4.5/5

Anonymous Families - Confirmed reviews ALL

Great reception

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely Carsten Woll Direktor

well located

Customer review rating 3.0/5

Mazen Business - Confirmed reviews ALL

Good location of the hotel for short stays -- convenient and close to center and train station. however, there are no amenities in the room (though it is almost a premium cost).. at least water and some kits.

Dear Guest, Thank you for taking the time to share your feedback. Sincerely Carsten Woll Direktor

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Other web-users rate our hotel

  • 2,394 reviews 9.1/10 Location
  • 3,145 reviews 4.7/10 Room
  • 1,758 reviews 8.8/10 Service
  • 39 reviews 9.3/10 WiFi
  • 1,781 reviews 2.8/10 Comfort
  • 1,674 reviews 6.8/10 Breakfast
  • 1,175 reviews 7/10 Cleanliness

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