ibis budget Hamburg City

Information message

ibis budget Hamburg City 1 star

Customer review rating (ALL Rating) 4.1/5 1,050 reviews

ALLSAFE approved hotel

See on a map

Description

Hotel extras

  • Downtown location

  • WIFI

  • Parking garage

  • Sweet bed

  • An ALLSAFE-certified hotel

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Hotel location

ibis budget Hamburg City

Amsinckstrasse 1
20097 HAMBURG
Germany

  • HVV:  112 STEINSTRAßE

  • HVV/UNDERGROUND:  U1 STEINSTRAßE

  • By plane

    HAM FUHLSBUETTEL At 12km / 7.46 miles

  • By boat

    CRUISE TERMINAL At 1.9km / 1.18 miles

  • By car

    HAMBURG KREUTZ SUED At 3.5km / 2.17 miles

  • By train

    HAUPTBAHNHOF At 0.5km / 0.31 miles

GPS:53.548057, 10.00887

Hotel services

Check-in from - Check out up to

In summary
On site
  • Car park
  • Wheelchair accessible hotel
  • Air conditioning
  • Wi-Fi
  • Breakfast

Breakfast

Our accommodation(s)

Our guest reviews

Our guest reviews for
ibis budget Hamburg City

100% genuine reviews from our guests

Find out more

ALL Rating  4.1/5  1,050 reviews

TripAdvisor Rating  4.0/5  964 reviews

Good location

Customer review rating 3.5/5

Brid Business - Confirmed reviews ALL

Room was comfortable & met expectations

Lieber Gast, Vielen Dank, dass Sie sich die Zeit genommen haben, uns Ihre Meinung zu Ihrem Aufenthalt bei uns mitzuteilen. Wir hoffen, Sie bald wieder bei uns begrüßen zu dürfen! Mit freundlichen Grüßen, Carsten Woll Hoteldirektor

Very clean and central

Customer review rating 5.0/5

L. M. Business - Confirmed reviews ALL

Excellent stay. Would highly recommend. L., Ireland

Lieber Gast, Vielen Dank, dass Sie sich die Zeit genommen haben, uns Ihre Meinung zu Ihrem Aufenthalt bei uns mitzuteilen. Wir hoffen, Sie bald wieder bei uns begrüßen zu dürfen! Mit freundlichen Grüßen, Carsten Woll Direktor

Good location, efficient and helpful staff.

Customer review rating 4.5/5

Anonymous Families - Confirmed reviews ALL

Hotel was perfectly suited to our needs.

Sehr geehrter Herr Mc Clements, wir danken Ihnen vielmals für Ihre Anmerkungen zu Ihrem Aufenthalt im ibis budget Hamburg City. Ihre Zufriedenheit ist für unsere Mitarbeiter, die Tag für Tag daran arbeiten, Ihnen einen einwandfreien Service zu bieten, die schönste Belohnung. Wir hoffen, Sie schon bald wieder bei uns begrüßen zu dürfen. Mit herzlichen Grüßen Carsten Woll Direktor

Good stay

Customer review rating 4.5/5

Abhishek P. Business - Confirmed reviews ALL

Decent and clean rooms. Breakfast was nice.

Dear guest,l Thank you for taking the time and trouble to complete a survey following your recent stay at The Savoy. We are delighted you enjoyed your stay with us and very much look forward to warmly welcoming you again to The Savoy in the near future. Yours sincerely, Carsten Woll Direktor

You get what you what you order

Customer review rating 4.5/5

Anonymous Business - Confirmed reviews ALL

Polite personal, clean rooms, nothing to complain about. The reason why I gave 9/10 points was that I was allowed to eat dinner in my room. I just had to order it by myself through a delivery service. If you want a clean room without any specials this is the place to go.

Lieber Gast, Vielen Dank, dass Sie sich die Zeit genommen haben, uns Ihre Meinung zu Ihrem Aufenthalt bei uns mitzuteilen. Wir hoffen, Sie bald wieder bei uns begrüßen zu dürfen! Mit freundlichen Grüßen, Carsten Woll Hoteldirektor

Very well located, quiet, and clean.

Customer review rating 5.0/5

Eleonora Couples - Confirmed reviews ALL

I was with my husband and we're very satisfied with the service, the receptionist was friendly and helpful. The location is perfect, in just a few minutes you get to the station, the Elbphilharmonie, and the port.

Lieber Gast, wir danken Ihnen vielmals für Ihre Bewertungn zu Ihrem Aufenthalt im ibis budget Hamburg City. Ihre Zufriedenheit ist für unsere Mitarbeiter, die Tag für Tag daran arbeiten, Ihnen einen einwandfreien Service zu bieten, die schönste Belohnung. Wir hoffen, Sie schon bald wieder bei uns begrüßen zu dürfen. Mit herzlichen Grüßen Carsten Woll Direktor

Extremely expensive for what it offers

Customer review rating 0.5/5

Anonymous Solo - Confirmed reviews ALL

Fully booked out, no welcome drink. Premium price for a very poor room

Dear Mr. K., Thank you for taking the time to tell us about your experience at the ibis budget Hamburg City. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis Budget, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Carsten Woll Direktor

The neighborhood is dark and stink

Customer review rating 1.5/5

Dr R. P. Business - Confirmed reviews ALL

The crew speak very poorly English and are not empathic nor servicial

Dear Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, Carsten Woll Direktor

Tide and noisy

Customer review rating 2.0/5

No Business - Confirmed reviews ALL

A tide and noisy room, can't open a window because the noise and exhaust gases from car's of the street came into the room. So you have to keep the window closed. One of the matrasses was turned upside down, the topside (convenience site) on the bottom of the bed . That's Hurts to sleep on! There is no place for your luggage My experience for budget Ibis Hotel, it was billed budget for Ibis By the way the Staff was very friendly. E. D. 2 night's books at the 5th floor 516

Dear ERNST D., Thank you for taking the time to tell us about your experience at the ibis budget Hamburg City. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis Budget, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Carsten Woll Direktor

I highly recommend it.

Customer review rating 5.0/5

C. R. Solo - Confirmed reviews ALL

Stayed there I’m my last visit to Hamburg and again now. The hotel is very well located and the staff is really professional and attentive, during check in, check out and breakfast. They follow al Covid prevention rules and rooms are very clean and comfortable. There’s still some construction work around the area but it’s doesn’t bother you because of the sound proof windows. When it’s finished the area around the hotel will be taken to another level. I’m staying again if I visit Frankfurt.

Lieber Gast, Vielen Dank, dass Sie sich die Zeit genommen haben, uns Ihre Meinung zu Ihrem Aufenthalt bei uns mitzuteilen. Wir hoffen, Sie bald wieder bei uns begrüßen zu dürfen! Mit freundlichen Grüßen, Carsten Woll Hoteldirektor

Dirty

Customer review rating 1.5/5

Anonymous Families - Confirmed reviews ALL

Hotel is well connected - close to station, main roads. I won't be returning because room was dirty

Dear GEORG M., Thank you for taking the time to tell us about your experience at the ibis budget Hamburg City. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis Budget, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Carsten Woll Direktor

Good stay

Customer review rating 4.0/5

A. Friends - Confirmed reviews ALL

Clean rooms, good bed quality, nice staff, professional services (i.e. luggage room), perfect location. Breakfast could have more variety.

Dear guest, Thank you for taking the time and trouble to complete a survey following your recent stay at The Savoy. We are delighted you enjoyed your stay with us and very much look forward to warmly welcoming you again to The Savoy in the near future. Yours sincerely, Carsten Woll Direktor

Room was enough for me.

Customer review rating 3.5/5

Marcel Business - Confirmed reviews ALL

Was away on business for 2 days. And have used the room only for sleeping and freshening up. It was a simple room and that's all I needed.

Lieber Gast, Vielen Dank, dass Sie sich die Zeit genommen haben, uns Ihre Meinung zu Ihrem Aufenthalt bei uns mitzuteilen. Wir hoffen, Sie bald wieder bei uns begrüßen zu dürfen! Mit freundlichen Grüßen, Carsten Woll Direktor

Clean room, friendly staff

Customer review rating 4.5/5

Koush G. Business - Confirmed reviews ALL

Room was quiet as requested, greeted by reception with a smile, and check out was quick.

Dear KOUSH G., We very much appreciate your comments regarding your stay at the ibis budget Hamburg City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Carsten Woll Direktor

fast check in c. room

Customer review rating 5.0/5

Fast A. C. Couples - Confirmed reviews ALL

we had a very fast check-in the room was c. great location we also had late check out. only thing some times water gets very hot or cold in shower

Dear ARDA D., We very much appreciate your comments regarding your stay at the ibis budget Hamburg City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Carsten Woll Generalmanager

Nice

Customer review rating 4.0/5

Maria Solo - Confirmed reviews ALL

great, a bit cold in the room, but under the blanket it's ok

Lieber Gast, Vielen Dank, dass Sie sich die Zeit genommen haben, uns Ihre Meinung zu Ihrem Aufenthalt bei uns mitzuteilen. Wir hoffen, Sie bald wieder bei uns begrüßen zu dürfen! Mit freundlichen Grüßen, Carsten Woll Direktor

Modern & Clean

Customer review rating 5.0/5

Katja Families - Confirmed reviews ALL

Friendly service, good quality breakfast, loved the waffles!, enjoyed a drink at the bar, clean, love the modern look with the painintings in the breakfast room & different types of seating areas, love the easy booking with payment at the hotel & extraordinary great cancellation policy, love that accor is easy reachable available via phone if any specific question arise (this sets accor aside others!).

Lieber Gast, Vielen Dank, dass Sie sich die Zeit genommen haben, uns Ihre Meinung zu Ihrem Aufenthalt bei uns mitzuteilen. Wir hoffen, Sie bald wieder bei uns begrüßen zu dürfen! Mit freundlichen Grüßen, Carsten Woll Direktor

Good New year

TripAdvisor rating 5.0/5

Emma C Couples - TripAdvisor review

We stayed over New years Eve. Perfect location, walking distance to Everything. Nice breakfast buffet for cheap money. You get what you see with the room. Nice room service. Big showet but in room but toilet separate.

Nice!

TripAdvisor rating 5.0/5

Adventure33253997380 Families - TripAdvisor review

I've stayed with the family at budget one. Hotel pretty nice situated near the Hamburg Central railway and Central Hamburg bus station. Ibis as usual. The same high quality worldwide. Tasty, delicious breakfast.

Unfriendly receptionists, Student's bed (Bunk Bed) not adequate, Breakfast appropriate

TripAdvisor rating 3.0/5

Adventure31650904979 Couples - TripAdvisor review

Unfriendly Receptionists: During the online check-in, I selected the option of arriving before midday (12:00hrs). Upon arrival, and checked in, we asked about the breakfast and we were told to go to Ibis hotel to pay for a breakfast if we want one because it is already 10:30hrs and breakfast is only up to 10:00hrs despite the fact that it was indicated breakfast included on the 23rd which we did not understand. Not knowing what to do and frustrated, we wnt to Ibis Hotel and paid for the breakfast. Upon receiving the receipt, it was again indicated breakfast agaisnt the 23rd, for which I wrote to inquire why? The reply received was, I should come to the reception and it will be explained to me, which I di not go. Student's bed (bunk bed): I cannot even remember how many times I had hit my head against the upper bed. The room shown during the booking was completely opposite whith this type of bed. Breakfast: The breakfast in general was ok, though the same choices each day. It should not given the name hotel, but rather bed&breakfast so one knows when selecting, to choose from an Ibis hotel or Ibis bed&breakfast.

Our most recent 20 reviews

In partnership with TripAdvisor

Our other establishments nearby

All our hotels in HAMBURG