ibis budget Hamburg City 1 star

Customer review rating (ALL Rating) 4.1/5 2,051 reviews

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Amsinckstrasse 1, 20097 HAMBURG, Germany

Description

Hotel extras

  • Downtown location

  • WIFI

  • Parking garage

  • Sweet bed

  • Central location to many hotspots such as harbor, pier, city center, theater and more!

Our accommodation(s)

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Hotel location

ibis budget Hamburg City

Amsinckstrasse 1
20097 HAMBURG
Germany

GPS:53.548057, 10.00887

Telephone
Fax +49 40 271434625

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • 100% Non Smoking Property

Breakfast

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.1/5  2,051 reviews

TripAdvisor Rating  4.0/5  978 reviews

Customer review rating 5.0/5

Anonymous Families - Confirmed reviews ALL

We got a very good family offer of two rooms. The rooms are good size for our family (parents and 1 year old). The breakfast was amazing. A lot of different things to choose from. Worth the 13€ /person price.

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Carsten Woll Direktor

Short stay

Customer review rating 1.5/5

Mayk Couples - Confirmed reviews ALL

Room is same as all Ibis Budget rooms in other countries. Location is near Hanburg HBF, about 10mins walk which is perfect. Room was clean when ww arrived but the AC wasn’t working. It says it was centrally controlled but it was a warm July night and we were toasting. Reception closed at around 22:30 hence no one to report it to. €104 a night, is not cheap for a budget hotel.

Dear Guest, Thank you for taking the time to share your feedback. Sincerely, Carsten Woll Direktor

Customer review rating 1.0/5

Nathalie Families - Confirmed reviews ALL

The worst experience ever! We arrived at the hotel at 11 pm, they put us in a Room with a door without a veranda, and they knew that we had 3 kids! Very dangerous! We could open the door and then almost fall from the third floor. On the lob/ reception is a girl with bad humor, and so disrespectful about how she treated is. The amazing thing from this experience was a guy, who works a breakfast time, he helped us with questions, and was so gentlemanly!

Dear Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, Carsten Woll Direktor

Bed bugs

Customer review rating 1.0/5

Rachael R. Families - Confirmed reviews ALL

We woke up after our first night on the 4th floor with bed bugs crawling all over us. The staff responded well which is why I haven't given the lowest rating, and we were swiftly given another room for our second and last night. However, we've all suffered bad sleep and anxiety since, and I've lost a day of my holiday so that I could fully decontaminate our belongings so we don't spread the pest or bring them home. I expect a refund for this first night.

Dear Mrs. R., Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. We would also like to apologize for the inconvenience and the bed bugs. Of course, we will refund your first night and send you the receipt for the refund in a separate email. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, Carsten Woll Direktor

Customer review rating 1.5/5

Anonymous Business - Confirmed reviews ALL

Very disappointed that no coffee maker in rooms

Dear Guest, Thank you for providing feedback regarding your stay at ibis budget Hamburg City. We're sorry to hear that you weren't completely satisfied with your stay. We apologize for the absence of a coffee maker in the rooms, but our 1 star concept does not provide this. We also regret that you were dissatisfied with the Wi-Fi and the value for money. Your remarks will be carefully reviewed to ensure that we can better assist our guests. Thank you for your candid feedback. We take your comments seriously and will strive to improve our offerings to meet our guests' expectations. We hope to have the opportunity to welcome you back in the future and provide you with a more pleasant experience. Best regards, Carsten Woll Hotel Manager ibis budget Hamburg City

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Other web-users rate our hotel

  • 2,338 reviews 9/10 Location
  • 3,017 reviews 4.6/10 Room
  • 1,681 reviews 8.5/10 Service
  • 38 reviews 9.2/10 WiFi
  • 1,719 reviews 2.9/10 Comfort
  • 1,635 reviews 6.9/10 Breakfast
  • 1,115 reviews 7.1/10 Cleanliness

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (VAT and tourist tax included) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.