ibis budget Hamburg City 1 star

Customer review rating (ALL Rating) 4.1/5 1,725 reviews

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Amsinckstrasse 1, 20097 HAMBURG, Germany

Description

Hotel extras

  • Downtown location

  • WIFI

  • Parking garage

  • Sweet bed

  • Central location to many hotspots such as harbor, pier, city center, theater and more!

Our accommodation(s)

Book this hotel
Room 1

Hotel location

ibis budget Hamburg City

Amsinckstrasse 1
20097 HAMBURG
Germany

GPS:53.548057, 10.00887

Telephone
Fax +49 40 271434625

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • 100% Non Smoking Property

Breakfast

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.1/5  1,725 reviews

TripAdvisor Rating  3.9/5  978 reviews

Customer review rating 3.0/5

Anonymous Business - Confirmed reviews ALL

Dear Sophie P., Thank you very much for your feedback and for choosing to stay with us. We are glad to hear that you appreciate the value for money our hotel offers. However, we are sorry to learn that the room temperature affected your comfort. Your comments regarding the heating and the noise when opening the window are very helpful, and we will certainly take them into consideration for future improvements. We hope to have the opportunity to welcome you back and provide you with an even better experience. Best regards, Hasan Karadas Hoteldirektor ibis budget Hamburg City

Good location and clean. Breakfast was nice.

Customer review rating 3.5/5

Jonathan Families - Confirmed reviews ALL

Dear Mr. Jonathan, Thank you for your feedback and review. We are sorry to hear that the room was not properly equipped and that your expectations regarding cleanliness and amenities were not fully met. We will discuss your comments about the duvet cover and towel drying options with our team to ensure such issues do not occur again in the future. By the way, the childrens\' bed is only equipped, if you are 3 persons. Otherwise you could just let us known at the reception, that you need the bed. We are glad to hear that you liked the location of the hotel and our breakfast, and we will continue to work on improving our service. We would be happy to welcome you back soon. Kind regards, Hasan Karadas Hotel Manager ibis budget Hamburg City

Good stay

Customer review rating 4.0/5

Marlene H. Families - Confirmed reviews ALL

Dear Marlene H., Thank you for your positive review! We are happy to hear that you had a great stay and found our location convenient. We also appreciate your feedback regarding the room window and will certainly look into any improvements. We hope to welcome you back soon. Kind regards, Hasan Karadas Hotel Manager ibis budget Hamburg City

Budget hotel that delivers

Customer review rating 4.5/5

Roy D. Couples - Confirmed reviews ALL

Dear Roy, Thank you for your great feedback! We're delighted to hear that you had a positive experience during your stay, especially with the breakfast and our team, including Mobeen and his colleagues at reception. We also appreciate your understanding regarding the pillows and will take note of that for future improvements. It’s wonderful that our late checkout service was helpful for your travel plans. We look forward to welcoming you again soon! Best regards, Hasan Karadas Hoteldirektor ibis budget Hamburg City

You had one job and you failed

Customer review rating 1.0/5

Dennis &. K. Couples - Confirmed reviews ALL

Dear Dennis &. K., Thank you for sharing your feedback regarding your recent stay at our hotel. I deeply regret to hear about the interruptions you experienced, and I sincerely apologize for the unacceptable inconvenience caused during your visit. There is no excuse for staff disregarding the "Do Not Disturb" sign or disturbing you in such a way, especially when it was not your check-out day. This behavior falls far short of our standards, and I assure you that I will address this situation with the team immediately to ensure such incidents do not happen again. I completely understand your frustration and disappointment, and I deeply regret that this experience has led to your decision not to stay at ibis hotels in the future. Please allow me the opportunity to make amends and regain your trust. Your feedback is invaluable in helping us improve, and I am committed to resolving this issue to your satisfaction. Once again, I am truly sorry for the negative experience you had, and I hope you will consider giving us another chance to provide you with the service you deserve. Kind regards, Hasan Karadas Hotel Manager ibis budget Hamburg City

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Other web-users rate our hotel

  • 2,176 reviews 9.1/10 Location
  • 2,798 reviews 5/10 Room
  • 1,547 reviews 8.7/10 Service
  • 28 reviews 9.2/10 WiFi
  • 1,552 reviews 3.2/10 Comfort
  • 1,475 reviews 7/10 Breakfast
  • 1,060 reviews 7.4/10 Cleanliness
  • 6 reviews 3.3/10 Sustainability

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  • I do not benefit from advantages

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.