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ibis budget Hamburg City 1 star

Customer review rating 4.2/5 6,169 reviews

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Room 1

ibis budget Hamburg City
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+ 6 Services

Hotel extras

  • Downtown location

  • WIFI

  • Parking garage

  • Sweet bed

  • An ALLSAFE-certified hotel

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • WIFI/Internet Access
  • Parking Paying
  • Accessibility for people with reduced mobility
  • Pets allowed Paying
  • 100% non-smoking hotel
  • Air conditioned
  • Reception open 24 hours a day
Catering
  • Breakfast Paying
  • Self-service catering
Leisure and activities
  • Bike rack facilities (nearby)
Business services
  • Self service business centre

Hotel location

ibis budget Hamburg City

Amsinckstrasse 1
20097 hamburg
germany

Tel: +4940271434620

Fax: (+49)40/271434625

Check-in from 14h00

Check out up to 12h00

  • HVV :  112 STEINSTRAßE

  • HVV/UNDERGROUND :  U1 STEINSTRAßE

  • By plane

    HAM FUHLSBUETTEL At 12km / 7.46 miles

  • By boat

    CRUISE TERMINAL At 1.9km / 1.18 miles

  • By car

    HAMBURG KREUTZ SUED At 3.5km / 2.17 miles

  • By train

    HAUPTBAHNHOF At 0.5km / 0.31 miles

GPS :53.548057, 10.00887

Our accommodation(s)

Our guest reviews for
ibis budget Hamburg City

100% genuine reviews from our guests

Find out more

ALL Rating 4.2/5

6,169 reviews

tripadvisor

TripAdvisor Rating 4.0/5

958 reviews

Comfy

Customer review rating 3.5/5

Anonymous Couples - 30/07/2021 Confirmed reviews ALL

First we had a leakage problem in our room, but the staff was very helpful and immediately changed the room. A very comfortable bed and shower provided a relaxing stay. On the other hand, the air conditioner was very weak and the toilet paper was not replaced during the weekend.

Not the best location

Customer review rating 2.5/5

Ashraf Business - 14/07/2021 Confirmed reviews ALL

Very noisy area, aircon not working

Dear ASHRAF A., Thank you for taking the time to tell us about your experience at the ibis budget Hamburg City. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis Budget, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Carsten Woll Direktor

Like usual

Customer review rating 4.5/5

Detlev Business - 27/02/2020 Confirmed reviews ALL

Friendly Personell, fast check in, good room, nice bed, hot shower, acceptable breakfast. Good, like many many times before.

Dear Detlev, We very much appreciate your comments regarding your stay at the ibis budget Hamburg City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Carsten Woll Direktor

Very clean hotel in a good location

Customer review rating 5.0/5

Scott Friends - 23/02/2020 Confirmed reviews ALL

Check in was very quick and straight forward with a large group. Good facilities, rooms very clean and staff very helpful.

Dear Scott, We very much appreciate your comments regarding your stay at the ibis budget Hamburg City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Carsten Woll Direktor

Great team and good location

Customer review rating 3.5/5

Farid Solo - 17/02/2020 Confirmed reviews ALL

The staff was kind and ready to answer all your questions. The hotel is clean and located close to town centre and Hamburg train station. Overall, a very good experience!

Dear Farid, We very much appreciate your comments regarding your stay at the ibis budget Hamburg City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Carsten Woll Direktor

Very central, very quiet, very clean hotel

Customer review rating 5.0/5

Evi B. Families - 18/01/2020 Confirmed reviews ALL

Friendly reception staff. The bathroom fixtures are of very good quality and there is good water pressure. For a short stay, this is more than adequate and the price is remarkably low.

Good New year

TripAdvisor rating 5.0/5

Emma C Couples - 05/01/2020 TripAdvisor review

We stayed over New years Eve. Perfect location, walking distance to Everything. Nice breakfast buffet for cheap money. You get what you see with the room. Nice room service. Big showet but in room but toilet separate.

Very comfortable clean and affordable

Customer review rating 4.5/5

Jamie Couples - 04/01/2020 Confirmed reviews ALL

Fantastic, comfortable and great value

Overall very experience

Customer review rating 4.0/5

Lise Friends - 02/01/2020 Confirmed reviews ALL

Great breakfast, nice and clean rooms

Excellent breakfast, rooms always tidy.

Customer review rating 4.5/5

Gerhardus T. Couples - 26/12/2019 Confirmed reviews ALL

The room was well maintained and serviced daily. The breakfast was excellent, and there was a wide variety. Staff at Reception was also very friendly and was willing to help.

Noisy

Customer review rating 2.5/5

James Couples - 23/12/2019 Confirmed reviews ALL

Not good sleep. With the window closed, there was enough difference in air pressure on either side of the building for a loud shrieking draft to be emitted from the edge of the door. With the window open, that noise stopped but we had to endure the noisy train tracks outside. Bed was ok, but pillows were thin and uncomfortable. Toilet walls were dirty.

Dear JAMES B., Thank you for taking the time to tell us about your experience at the ibis budget Hamburg City. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis Budget, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Carsten Woll Direktor

Pretty nice

Customer review rating 4.0/5

David Solo - 22/12/2019 Confirmed reviews ALL

Nice room, wish the beds had duvet covers instead of sheets.

Mr

Customer review rating 4.0/5

Bjarne J. Families - 16/12/2019 Confirmed reviews ALL

You get what you pay for. Clean rooms, good beds and good value for money breakfast.

Nice!

TripAdvisor rating 5.0/5

Adventure33253997380 Family - 13/09/2019 TripAdvisor review

I've stayed with the family at budget one. Hotel pretty nice situated near the Hamburg Central railway and Central Hamburg bus station. Ibis as usual. The same high quality worldwide. Tasty, delicious breakfast.

Unfriendly receptionists, Student's bed (Bunk Bed) not adequate, Breakfast appropriate

TripAdvisor rating 3.0/5

Adventure31650904979 Couples - 02/06/2019 TripAdvisor review

Unfriendly Receptionists: During the online check-in, I selected the option of arriving before midday (12:00hrs). Upon arrival, and checked in, we asked about the breakfast and we were told to go to Ibis hotel to pay for a breakfast if we want one because it is already 10:30hrs and breakfast is only up to 10:00hrs despite the fact that it was indicated breakfast included on the 23rd which we did not understand. Not knowing what to do and frustrated, we wnt to Ibis Hotel and paid for the breakfast. Upon receiving the receipt, it was again indicated breakfast agaisnt the 23rd, for which I wrote to inquire why? The reply received was, I should come to the reception and it will be explained to me, which I di not go. Student's bed (bunk bed): I cannot even remember how many times I had hit my head against the upper bed. The room shown during the booking was completely opposite whith this type of bed. Breakfast: The breakfast in general was ok, though the same choices each day. It should not given the name hotel, but rather bed&breakfast so one knows when selecting, to choose from an Ibis hotel or Ibis bed&breakfast.

Basic requirements with mid-range feel

TripAdvisor rating 4.0/5

Rod H Business - 03/11/2018 TripAdvisor review

Relatively new hotel close to Hamburg Hauptbanhof. A short walk downhill.Furnished like any Ibis Budget hotel, but with good level of comfort, cleanliness and decor.Very welcoming staff. Nothing too much bother.Now a regular place for me when visiting on business for a basic bed.

Highly Recommended Accommodation

TripAdvisor rating 5.0/5

559paulinef Couples - 05/10/2018 TripAdvisor review

We were met at reception by the wonderful Katarina.....who made us feel most welcome and long long lost relatives...thanks to Katarina our stay at Ibis Budget Hotel Hamburg was a most relaxing comfortable time. Nothing was a problem and can I say that all the Staff treated us with the utmost respect and friendliness at all times. We would highly recommend the Hotel at anytime and should we return we will definitely make this our choice for accommodation.

Hamburg stay

TripAdvisor rating 4.0/5

mmanv Family - 26/07/2018 TripAdvisor review

I arrived with extended family, (grandparents included). We have a very good time. The restaurant of the next door ibis is very convenient for a dinner and why not a beer. Also, the parking is very good and no problems at all.

Still waitying for the invoice to declare my visit with my boss.

TripAdvisor rating 1.0/5

alainvonharras Business - 10/07/2018 TripAdvisor review

My stay was ok. Arrival was good and fast. Checked in online and picked up my roomcard very quick. Because of the online checking in I could dropp my roomcard in a box and the invoice would automatically be send to my emailadres. I am still waiting for it. A call to the hotel is almost impossible. One time I managed to get trought but when they picked up the line was disconnected immidiately. So... Terrible to reach the hotel by phone, and as soon as the payment has been done you are history.

Well priced and well located for Hamburg city sights

TripAdvisor rating 4.0/5

bagsy31 Family - 10/06/2018 TripAdvisor review

The hotel is just a few minutes walk from the warehouse district and HafenCity. The u-Bahn station is a 5 minute walk and just 2 stops to the Jungfernstieg station in the centre of the shopping district. Public transport in the city is excellent and cheap to use. Hotel room was basis as you'd expect from a budget hotel, but very comfortable and had everything we needed. I would recommend if you want a brand hotel on a budget.

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