Fairmont Hotel Vier Jahreszeiten 5 stars

Customer review rating (ALL Rating) 4.9/5 2,230 reviews

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Description

Hotel extras

  • Hamburg's Grand Hotel

  • Culinary diversity: Nine restaurants and bars

  • Uniquely located in the heart of the Hanseatic city by the Inner Alster Lake

  • Service excellence with 300 employees in 156 rooms and suites

  • Vier Jahreszeiten Spa & Fitness with an exclusive rooftop terrace

Our accommodation(s)

Hotel location

Fairmont Hotel Vier Jahreszeiten

Neuer Jungfernstieg 9 14
20354 HAMBURG
Germany

GPS:53.555603, 9.991689

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Restaurant
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.9/5  2,230 reviews

TripAdvisor Rating  4.7/5  2,220 reviews

Certificate of excellence 2025

Customer review rating 5.0/5

Helena H. Business - Confirmed reviews ALL

I had a wonderful three-day stay whilst doing business in Hamburg. So unfortunately I wasn't able to enjoy much of the hotel or even the spa, but the staff were super friendly and made breakfast my highlight of the day. Thanks and see you again

Dear Mrs. H., Thank you very much for your wonderful review of your stay at Hotel Vier Jahreszeiten in Hamburg. We are delighted to hear that, even during a busy business trip, our team and breakfast could make your days special. It is also great to know that your room was comfortable and perfectly prepared for your late check-in. Your satisfaction is the greatest reward for our entire team and a tremendous source of motivation. We sincerely appreciate your kind words and look forward to welcoming you back soon, so you can enjoy more of our hotel and spa in the heart of Hamburg. Best regards from the Inner Alster Lake Raphael Quink Guest Relations

Exquisitely designed with a luxurious and refined aesthetic A sophisticated classical bar complemented by an inviting lo

TripAdvisor rating 4.0/5

Dalia k TripAdvisor review

Exquisitely designed with a luxurious and refined aesthetic A sophisticated classical bar complemented by an inviting lounge An extensive variety of high-quality restaurants within the hotel The hotel offers everything needed to comfortably spend the entire day without going out Rooms finished to exceptional standards with elegant, high-end details Outstanding cleanliness maintained throughout the property

Dear Guest, Thank you very much for your positive review of your stay at Hotel Vier Jahreszeiten in Hamburg. We are delighted to hear that you thoroughly enjoyed your experience with us. Your satisfaction is the greatest reward for our entire team and a tremendous source of motivation. We are especially delighted to learn that you greatly appreciated the interior design, the quality of our culinary selection, and the impeccable cleanliness throughout the entire property. We sincerely appreciate your kind words and look forward to welcoming you back soon in the heart of Hamburg. Best regards from the Inner Alster Lake Selin Kurtoglu Guest Relations

Customer review rating 4.0/5

Merel D. Business - Confirmed reviews ALL

I felt really at home during my stay at the fairmont. Everyone was kind and welcoming. Happy to explain everything i wanted to know.

Dear Mrs. D., Thank you very much for your positive review of your stay at Hotel Vier Jahreszeiten in Hamburg. We are delighted to hear that you felt truly at home during your stay and that our team was kind, welcoming, and happy to answer all your questions. Knowing that you enjoyed our personal attention and hospitality is the greatest reward for our entire team and a tremendous source of motivation. We sincerely appreciate your kind words and look forward to welcoming you back soon in the heart of Hamburg. Best regards from the Inner Alster Lake Moritz Overkamp Guest Relations

Customer review rating 5.0/5

Marika H. Couples - Confirmed reviews ALL

From the very first minute, we felt truly welcome. The warm reception, stunning location and views, and the people who make this hotel so special create an atmosphere of genuine hospitality felt everywhere. Even the reservation process ahead stood out with its personal care and attention, building excitement long before arrival. Dinner at Restaurant Grill was a highlight — exceptional food, a first-class DJ, great music and ambiance made it an unforgettable evening. The massage was a true standout as well: accompanied by the “Health Journey” yoga music, it felt like a deeply relaxing journey through body and mind — a real aha moment.

Dear Mrs H., Thank you very much for taking the time to share such a thoughtful and detailed review. We truly appreciate how carefully you described your experience - it means a great deal to us. We are delighted to hear that you felt genuinely welcome from the very beginning and that this feeling stayed with you throughout your stay, from the first contact before arrival to the moments you enjoyed on site. Knowing that the atmosphere, the dining experience, and the time you took for yourself were all memorable parts of your visit is especially rewarding. Your kind words about our team are wonderful to read, and we are grateful that you experienced their care and attentiveness as a collective effort. Thank you once again for sharing your impressions so generously. We look forward to welcoming you back to Hotel Vier Jahreszeiten soon. Best regards from the Inner Alster Lake Raphael Quink Guest Relations

Worst Fairmont Rude Staff at Breakfast

TripAdvisor rating 1.0/5

Can S TripAdvisor review

Worst Fairmont I have ever been. Only good part is housekeeping. I waited at the breakfast 1 hour for my warm breakfast and coffee to come but it did not arrive. I told the hostess at the breakfast that I did not have any warm breakfast she told me in an agressive way "but you had cold breakfast". The cold buffet is also very bad, there was no good selection of cheeses.

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Other web-users rate our hotel

  • 389 reviews 9.6/10 Location
  • 607 reviews 8.5/10 Room
  • 1,212 reviews 9.3/10 Service
  • 403 reviews 9.6/10 Vibe
  • 327 reviews 8.7/10 Food
  • 280 reviews 8.7/10 Breakfast
  • 202 reviews 6.7/10 Comfort
  • 184 reviews 8.2/10 Amenities

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