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Fairmont Hotel Vier Jahreszeiten 5 stars

Customer review rating 4.7/5 5,639 reviews

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Fairmont Hotel Vier Jahreszeiten
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Hotel extras

  • Hamburg's Grand Hotel

  • Culinary diversity: Nine restaurants and bars

  • Uniquely located in the heart of the Hanseatic city by the Inner Alster Lake

  • Service excellence with 300 employees in 156 rooms and suites

  • Vier Jahreszeiten Spa & Fitness with an exclusive rooftop terrace

Services in the hotel and nearby

Check-in from 15h00

Check out up to 12h00

Paying

Services and practical information
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Babysitting on request
  • Air conditioned
  • Languages spoken at the hotel
  • Laundry
  • Boutiques/shopping
  • Porter
  • Concierge
Catering
  • 7 restaurant(s)
  • 2 bar(s)
  • Room service
Leisure and activities
  • Fitness centre
  • Well-being
  • Babysitting on request
  • Boat excursions
  • Jogging track
Business services
  • 10 meeting room(s)
  • Conventions hotel
  • Business center with support staff
  • Copy/print service available
Information message

Hotel location

Fairmont Hotel Vier Jahreszeiten

Neuer Jungfernstieg 9 14
20354
hamburg
germany

Tel: +494034943151

Fax: (+49)4034942600

Check-in from 15h00

Check out up to 12h00

  • By plane

    HAMBURG AIRPORT At 12km / 7.46 miles

GPS :53.555603, 9.991689

Our accommodation(s)

All 156 rooms and suites as well as all bathrooms have been thoughtfully renovated and air-conditioned in 2015 with great attention to detail- designed to meet the highest and most demanding standards. The new guest rooms present themselves in a new and contemporary spirit with impeccable richness- delicate grace and refined elegance. Many of our Hamburg accomodations offer a breathtaking view over the Inner Alster Lake.

Fairmont Single Room

  • Max. number of persons: 1
  • Area: From 25 m² / 269 sq ft
  • High speed internet
  • Bathrobe
  • Slippers
  • Nespresso machine
  • Coffee/tea making facilities(...)

Deluxe Double Room Courtyard

  • Max. number of persons: 3
  • Area: From 32 m² / 344 sq ft
  • Views: Courtyard View *

* Subject to availability

  • High speed internet
  • Bathrobe
  • Slippers
  • Nespresso machine
  • Coffee/tea making facilities(...)

Deluxe Twin Room Courtyard

  • Max. number of persons: 2
  • Area: From 35 m² / 377 sq ft
  • Views: Courtyard View *

* Subject to availability

  • High speed internet
  • Bathrobe
  • Slippers
  • Nespresso machine
  • Coffee/tea making facilities(...)

Deluxe Single Room Lake View

  • Max. number of persons: 1
  • Area: From 25 m² / 269 sq ft
  • Views: Lake View *

* Subject to availability

  • High speed internet
  • Bathrobe
  • Slippers
  • Nespresso machine
  • Coffee/tea making facilities(...)

Deluxe Double Room Lake View

  • Max. number of persons: 3
  • Area: From 32 m² / 344 sq ft
  • Views: Lake View *

* Subject to availability

  • High speed internet
  • Bathrobe
  • Slippers
  • Nespresso machine
  • Coffee/tea making facilities(...)

Deluxe Twin Room Lake View

  • Max. number of persons: 2
  • Area: From 32 m² / 344 sq ft
  • Views: Lake View *

* Subject to availability

  • High speed internet
  • Bathrobe
  • Slippers
  • Nespresso machine
  • Coffee/tea making facilities(...)

Deluxe Single Room with Balcony

  • Max. number of persons: 1
  • Area: From 22 m² / 237 sq ft
  • Views: Lake View *

* Subject to availability

  • High speed internet
  • Bathrobe
  • Slippers
  • Nespresso machine
  • Coffee/tea making facilities(...)

Deluxe Double Room with Balcony

  • Max. number of persons: 3
  • Area: From 35 m² / 377 sq ft
  • Views: Lake View *

* Subject to availability

  • High speed internet
  • Bathrobe
  • Slippers
  • Nespresso machine
  • Coffee/tea making facilities(...)

Signature Room with Balcony

  • Max. number of persons: 2
  • Area: From 42 m² / 452 sq ft
  • Views: Lake View *

* Subject to availability

  • High speed internet
  • Bathrobe
  • Slippers
  • Nespresso machine
  • Coffee/tea making facilities(...)

Junior Suite Courtyard

  • Max. number of persons: 3
  • Area: From 45 m² / 484 sq ft
  • Views: Courtyard View *

* Subject to availability

  • High speed internet
  • Bathrobe
  • Slippers
  • Nespresso machine
  • Coffee/tea making facilities(...)

Junior Suite Courtyard Twin

  • Max. number of persons: 2
  • Area: From 45 m² / 484 sq ft
  • Views: Courtyard View *

* Subject to availability

  • High speed internet
  • Bathrobe
  • Slippers
  • Nespresso machine
  • Coffee/tea making facilities(...)

Junior Suite Lake View

  • Max. number of persons: 3
  • Area: From 45 m² / 484 sq ft
  • Views: Lake View *

* Subject to availability

  • High speed internet
  • Bathrobe
  • Slippers
  • Nespresso machine
  • Coffee/tea making facilities(...)

Senator Suite

  • Max. number of persons: 3
  • Area: From 90 m² / 969 sq ft
  • Views: Lake View *

* Subject to availability

  • High speed internet
  • Bathrobe
  • Slippers
  • Nespresso machine
  • Coffee/tea making facilities(...)

Fairmont View Lake Q SK

  • Max. number of persons: 1
  • Area: From 25 m² / 269 sq ft
  • Views: Lake View *

* Subject to availability

  • High speed internet
  • Bathrobe
  • Slippers
  • Nespresso machine
  • Coffee/tea making facilities(...)

Deluxe Lakefront Twin SK

  • Max. number of persons: 2
  • Area: From 32 m² / 344 sq ft
  • Views: Lake View *

* Subject to availability

  • High speed internet
  • Bathrobe
  • Slippers
  • Nespresso machine
  • Coffee/tea making facilities(...)

Deluxe Courtyard Twin SK

  • Max. number of persons: 2
  • Area: From 35 m² / 377 sq ft
  • High speed internet
  • Bathrobe
  • Slippers
  • Nespresso machine
  • Coffee/tea making facilities(...)

Junior Courtyard King SK

  • Max. number of persons: 3
  • Area: From 45 m² / 484 sq ft
  • High speed internet
  • Bathrobe
  • Slippers
  • Nespresso machine
  • Coffee/tea making facilities(...)

Deluxe Lakefront King SK

  • Max. number of persons: 3
  • Area: From 32 m² / 344 sq ft
  • Views: Lake View *

* Subject to availability

  • High speed internet
  • Bathrobe
  • Slippers
  • Pillow Menu
  • Nespresso machine(...)

Fairmont Queen SK

  • Max. number of persons: 1
  • Area: From 25 m² / 269 sq ft
  • High speed internet
  • Bathrobe
  • Slippers
  • Nespresso machine
  • Coffee/tea making facilities(...)

Deluxe Courtyard King NS

  • Max. number of persons: 3
  • Area: From 32 m² / 344 sq ft
  • Views: Courtyard View *

* Subject to availability

  • High speed internet
  • Bathrobe
  • Slippers
  • Nespresso machine
  • Coffee/tea making facilities(...)
Rooms

Our restaurants and bars

CAFÉ CONDI

Type of cuisine: Cafe

Café Condi is especially well-known for the variety of its breakfast buffet. Whether you select à la carte, continental or buffet breakfast, there's no better way to start your day. Café Condi offers a variety of local specialties for lunch and tea.

JAHRESZEITEN TERRACE

Type of cuisine: International

The Jahreszeiten Terrace offers, from April to October, outdoor seating for 80 guests. When temperatures are cooler, external radiators provide pleasant warmth and a cozy place to sit and enjoy first class food and excellent service.

CONDI LOUNGE

Type of cuisine: Cafe

The Condi Lounge is a modern gastronomical affair. The stylish Lounge is decorated in earthy colored fabrics, retro decor, large-patterned upholstery, and warm wood tones to give the room a unique and warm ambiance.

WOHNHALLE

Type of cuisine: Cafe

The Wohnhalle is the heart of the hotel and inspires a turn-of the century country house atmosphere. A wood burning fireplace adds to the oasis of calmness in this living room lounge. The menu includes a classic British Afternoon Tea.

HAERLIN (2 MICHELIN STARS)

Type of cuisine: Gourmet

Haerlin Restaurant is one of Germany's leading gourmet restaurants. It is the proud bearer of 2 Michelin stars, 19 Gault Millau points, and was awarded 4 ½ "F" by Germany's fine-dining magazine DER FEINSCHMECKER.

JAHRESZEITEN GRILL

Type of cuisine: Regional

Restored in the beautiful, eclectic art deco style of the 1920's, the Jahreszeiten Grill offers the experience of traditional Hanseatic dining. Full-flavored, organically grown vegetables complement the excellent fish, poultry and steaks.

NIKKEI NINE

Type of cuisine: Japanese

Using surprising combinations and intense flavors Nikkei Cuisine cultivated a style that complements the Japanese fine sense of classic elegant dishes by adding elements from Peru. Enjoy this culinary interplay of contrasts in our new design restaurant.

JAHRESZEITEN BAR

Non contractual photo

The cozy elegant two-story Jahreszeiten Bar is the ideal place to meet friends and colleagues. The bar's quiet ambience guarantees a relaxing, convivial evening in good company. A large selection of noble spirits as well as rarities is served.

NIKKEI NINE BAR

Non contractual photo

Using surprising combinations and intense flavors, NIKKEI Cuisine cultivated a style that complements the Japanese fine sense of classically elegant dishes by adding Peruvian and Brazilian elements.

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 10

  • Maximum size: 270 m²

  • Maximum capacity: 430 people

  • Maximum banquet capacity: 200 people

Find out more

Our guest reviews for
Fairmont Hotel Vier Jahreszeiten

100% genuine reviews from our guests

Find out more

ALL Rating 4.7/5

5,639 reviews

best hotel

Customer review rating 4.7/5

Olga Solo - 30/12/2020 Confirmed reviews ALL

Beautiful hotel with history. Friendly and helpful staff, clean and comfortable rooms.

Dear Mrs. D., firstly, we would like to wish you a Happy New Year 2021! Thank you very much for choosing to stay with us again at the Fairmont Hotel Vier Jahreszeiten for your recent visit to Hamburg and for sharing your experience. It is always a pleasure to receive positive feedback from our guests and we will of course share your feedback about your great stay with our team. Especially Eva Baumann will be happy about your special mention. Positive feedback is the most beautiful reward for our employees - and also a fantastic motivation, as we strive to offer you the most excellent service while also creating unforgettable moments and memories. We really appreciate your comments and are looking forward to welcoming you soon again in the heart of Hamburg. Warm regards, Saskia Koeglmeier Guest Relation Manager

Nicely welcomed , very professional reception

Customer review rating 4.7/5

Hamed Business - 28/12/2020 Confirmed reviews ALL

I’ve stayed many times in Fairmont Hamburg. Always treated to the best !

Dear Mr. M., firstly, we would like to wish you a Happy New Year 2021! Thank you very for choosing us again at Fairmont Hotel Vier Jahreszeiten for your recent visit and for sharing your experience. It is always a pleasure to receive positive feedback from our guests and we will of course share your feedback about our service and team with all colleagues. Positive feedback is the most beautiful reward for our employees - and also a fantastic motivation, as we strive to offer you the most excellent service while also creating unforgettable moments and memories. We really appreciate your comments and are looking forward to welcoming you soon again in the heart of Hamburg. Warm regards, Saskia Koeglmeier Guest Relation Manager

Perfect stay

Customer review rating 4.7/5

Johannes K. Business - 23/12/2020 Confirmed reviews ALL

Very kind, helpful and perfectly organized in terms oh hygiene

Dear Mr. K., firstly, we would like to wish you a Happy New Year 2021! Thank you very much for sharing your experience regarding your recent stay with us at the Fairmont Hotel Vier Jahreszeiten. It is always a pleasure to receive positive feedback from our guests and we will of course share your feedback about your perfect stay with our team. Positive feedback is the most beautiful reward for our employees - and also a fantastic motivation, as we strive to offer you the most excellent service while also creating unforgettable moments and memories. We really appreciate your comments and are looking forward to welcoming you soon again in the heart of Hamburg. Warm regards, Saskia Köglmeier Guest Relation Manager

Very good and satisfying stay. Very friendly staff.

Customer review rating 4.7/5

Anonymous Business - 24/11/2020 Confirmed reviews ALL

Very satisfactory and well accommodated.

Dear Mr. V., Thank you very much for stayng with us again at Fairmont Hotel Vier Jahreszeiten and sharing your experience regarding your recent stay. It is always a pleasure to receive positive feedback from our guests and we will of course share your feedback about your stay with our team. Positive feedback is the most beautiful reward for our employees - and also a fantastic motivation, as we strive to offer you the most excellent service while also creating unforgettable moments and memories. We really appreciate your comments and are looking forward to welcoming you soon again in the heart of Hamburg. Warm regards, Saskia Koeglmeier Guest Relation Manager

Very well located in Hamburg. Very polite service - but it is terrible that you are unable to open just one restaurant!

Customer review rating 4.7/5

Knud E. H. Business - 23/11/2020 Confirmed reviews ALL

It was a very nice experience despite that the hotel was more or less closed. You did all you could to make us confortable - Thank you!! We shall revert again when all is more normal!!

Dear Mr. H., Thank you very much for sharing your experience regarding your recent stay with us at Fairmont Hotel Vier Jahreszeiten. It is always a pleasure to receive positive feedback from our guests and we will of course share your feedback with our team. Positive feedback is the most beautiful reward for our employees - and also a fantastic motivation, as we strive to offer you the most excellent service while also creating unforgettable moments and memories. We really appreciate your comments and are looking forward to welcoming you soon again in the heart of Hamburg, once things are back to normal. Warm regards, Saskia Koeglmeier Guest Relations Manager

World class service

Customer review rating 4.7/5

Anonymous Couples - 01/11/2020 Confirmed reviews ALL

Well located, High service, good breakfast and lunch. Beautiful surroundings

Dear Mr. A., Thank you very much for sharing your experience regarding your recent stay at Fairmont Hotel Vier Jahreszeiten. It is always a pleasure to receive positive feedback from our guests and we will of course share your feedback about your excellent stay with our team. Positive feedback is the most beautiful reward for our employees - and also a fantastic motivation, as we strive to offer you the most excellent service while also creating unforgettable moments and memories. We really appreciate your comments and are looking forward to welcoming you soon again in the heart of Hamburg. Warm regards, Saskia Koeglmeier Guest Relation Manager

Our favorite place hotel!

Customer review rating 4.7/5

Charlotte Couples - 28/10/2020 Confirmed reviews ALL

We love the hotel and the location and we come back again and again. The service, the restaurants and the nice and helpful staff - everything in top!

Dear Mrs. S., Thank you very much for staying with us again at Fairmont Hotel Vier Jahreszeiten and for sharing your experience about your recent stay. It is always a pleasure to receive positive feedback from our guests and we will of course share your feedback about your excellent stay with our team. Positive feedback is the most beautiful reward for our employees - and also a fantastic motivation, as we strive to offer you the most excellent service while also creating unforgettable moments and memories. We really appreciate your comments and are looking forward to welcoming you soon again in the heart of Hamburg. Warm regards, Saskia Koeglmeier Guest Relation Manager

Wonderful stay in challenging times

Customer review rating 4.7/5

Rachel L. Couples - 28/10/2020 Confirmed reviews ALL

Due to restricted travel opportunities we decided not to travel, but instead do something we would not normally do - book a hotel room in the city that you live. We love going to the HVJ, we love having a glass of champagne and order a High Tea during the weekend when strolling in the inner city, we love the food in the restaurants and love the cakes at Condi. I already celebrated my birthday with the family in the Wohnhalle which was delightful for all ages. Also, I love the massage therapists and the amazing atmosphere you created in your spa section. So this was a first time for us staying at your hotel - which was actually our honeymoon trip two weeks after getting married on 10.10.2020. We enjoyed a marvelous chateaubriand at the Grill with an excellent wine, and the breakfast the morning after was sumptuous. So thank you to your great attentive and staff for making our stay an unforgettable one.

Dear Mrs. L., Thank you very much for sharing your experience regarding your recent stay at Fairmont Hotel Vier Jahreszeiten. It is always a pleasure to receive positive feedback from our guests and we will of course share your feedback about your excellent 'staycation' with our team. We are very happy you celebrated your honeymoon with us and once again wish you all the best. Positive feedback is the most beautiful reward for our employees - and also a fantastic motivation, as we strive to offer you the most excellent service while also creating unforgettable moments and memories. We really appreciate your comments and are looking forward to welcoming you soon again in the heart of Hamburg. Warm regards, Saskia Koeglmeier Guest Relation Manager

Wonderful stay

Customer review rating 4.7/5

Anonymous Families - 28/10/2020 Confirmed reviews ALL

My family and I stayed at the hotel for three nights with a mix of business and leisure. We felt very welcomed and experienced a homely feeling right from the start. It has been an absolute pleasure to experience the hotel's service quality. The special attention to detail to our toddler was fantastic.

Dear Mr. G., Thank you very much for sharing your experience regarding your recent stay at Fairmont Hotel Vier Jahreszeiten. It is always a pleasure to receive positive feedback from our guests and we will of course share your feedback about your excellent stay with our team. We are glad we could make you and your family feel at home. Positive feedback is the most beautiful reward for our employees - and also a fantastic motivation, as we strive to offer you the most excellent service while also creating unforgettable moments and memories. We really appreciate your comments and are looking forward to welcoming you soon again in the heart of Hamburg. Warm regards, Saskia Koeglmeier Guest Relation Manager

Great location and perfect service

Customer review rating 4.7/5

Anonymous Business - 26/10/2020 Confirmed reviews ALL

The rooms are nicely furnished and well equipped with everything you may need during your stay. Staff is absolutely friendly and does its very best to meet all individual desires. Breakfast is great and the fitness area offers everything needed for an intense workout.

Dear Mrs. S., Thank you very much for sharing your experience regarding your recent stay at Fairmont Hotel Vier Jahreszeiten. It is always a pleasure to receive positive feedback from our guests and we will of course share your feedback about your overall excellent stay with our team. Positive feedback is the most beautiful reward for our employees - and also a fantastic motivation, as we strive to offer you the most excellent service while also creating unforgettable moments and memories. We really appreciate your comments and are looking forward to welcoming you soon again in the heart of Hamburg. Warm regards, Saskia Koeglmeier Guest Relation Manager

Outstanding

Customer review rating 4.7/5

Heine K. I. Friends - 22/10/2020 Confirmed reviews ALL

Great get away. Perfect room with a view at the lake. Top service and very nice caviar, champagne in front of the open fire place before dinner in the grill. We are fans and plan to come back soon

Dear Heine Thank you very much for sharing your experience regarding your recent stay at Fairmont Hotel Vier Jahreszeiten. It is always a pleasure to receive positive feedback from our guests and we will of course share your feedback with our team. Positive feedback is the most beautiful reward for our employees - and also a fantastic motivation, as we strive to offer you the most excellent service while also creating unforgettable moments and memories. We really appreciate your comments and are looking forward to welcoming you soon again in the heart of Hamburg. Warm regards, Alexandra K. Mayer Guest Relation Manager

Well located

Customer review rating 4.7/5

Claus N. H. Couples - 20/10/2020 Confirmed reviews ALL

On our first day we did´nt have any pressure on the water, so we couldnt shower before dinner. Next we had acces to a bathroom in another room. After a long wait a tecnician came, and he saw at once the it was a small problem he fixed right away.. So why not at once when we pointed the problem? We were offered a drink in the bar, but when we came down there was not any seats availiable, so we just went out. We ate our breakfast in our first morning at the hotel, but we were disappointed, so the next day we went outside the hotel. However the Breakfast on our first day was paid for as an excuse, and we got a botle of wine as sorry when we left. So he staff tried to make up - but with limited succes in my opinion. When we stay in a Hotel like yours we expect something extra, and that we did´nt get.

Dear Claus Thank you very much for sharing your experience regarding your recent stay at Fairmont Hotel Vier Jahreszeiten. We deeply regret that the services provided at our Breakfast restaurant did not meet your expectations and would like to express our sincerest apologies for the inconvenience caused. Please rest assured that we have immediately informed the responsible manager and that the necessary actions will be taken to improve the quality of Service. Also after your feedback, we have send our Engineering team to fix the bathroom. Thank you again. Dear Claus, thank you again for your open feedback and we very much hope to regain your trust in the near future. Kind regards Alexandra K. Mayer Guest Relation Manager

Again, Fantastic service in such a beautiful setting

Customer review rating 4.7/5

Nadine-johanna E. Friends - 20/10/2020 Confirmed reviews ALL

After my positive experience I returned to the Vier Jahreszeiten and I didn't regret it. Every!! single member of staff provided excellent service, always a smile on their faces and going the extra mile. We had dinner at Nikkei Nine and the service and food were outstanding. I will return to the hotel (and Nikkei Nine) when I next visit Hamburg. Thank you!

Dear Nadine Thank you very much for sharing your experience regarding your recent stay at Fairmont Hotel Vier Jahreszeiten. It is always a pleasure to receive positive feedback from our guests and we will of course share your feedback with our team. Positive feedback is the most beautiful reward for our employees - and also a fantastic motivation, as we strive to offer you the most excellent service while also creating unforgettable moments and memories. We really appreciate your comments and are looking forward to welcoming you soon again in the heart of Hamburg. Warm regards, Alexandra K. Mayer Guest Relation Manager

Most memorable stay

Customer review rating 4.7/5

Carsten Business - 16/10/2020 Confirmed reviews ALL

It was my first time at the hotel and I had a truly first class experience. Beautiful kept rooms, outstanding service most memorable flower arrangements, delicious cuisine.

Dear Carsten Thank you very much for sharing your experience regarding your recent stay at Fairmont Hotel Vier Jahreszeiten. It is always a pleasure to receive positive feedback from our guests and we will of course share your feedback with our team. Positive feedback is the most beautiful reward for our employees - and also a fantastic motivation, as we strive to offer you the most excellent service while also creating unforgettable moments and memories. We really appreciate your comments and are looking forward to welcoming you soon again in the heart of Hamburg. Warm regards, Alexandra K. Mayer Guest Relation Manager

Excellent Service

Customer review rating 4.7/5

Anonymous Couples - 12/10/2020 Confirmed reviews ALL

I had the best meal ever at her Jahreszeiten Grill Lovely room everything was perfect

Dear Hanne, Thank you very much for sharing your experience regarding your recent stay at Fairmont Hotel Vier Jahreszeiten. It is always a pleasure to receive positive feedback from our guests and we will of course share your feedback about your best meal in the Grill with our team. Positive feedback is the most beautiful reward for our employees - and also a fantastic motivation, as we strive to offer you the most excellent service while also creating unforgettable moments and memories. We really appreciate your comments and are looking forward to welcoming you soon again in the heart of Hamburg. Warm regards, Alexandra K. Mayer Guest Relation Manager

Perfect location.

Customer review rating 4.7/5

Christian E. Families - 05/10/2020 Confirmed reviews ALL

Always a pleasure to visit your hotel with good service, food and a pleasant atmosphere.

Dear Christian, Thank you very much for sharing your experience regarding your recent stay at Fairmont Hotel Vier Jahreszeiten. It is always a pleasure to receive positive feedback from our guests and we will of course share your feedback with our team. Positive feedback is the most beautiful reward for our employees - and also a fantastic motivation, as we strive to offer you the most excellent service while also creating unforgettable moments and memories. We really appreciate your comments and are looking forward to welcoming you soon again in the heart of Hamburg. Warm regards, Alexandra K. Mayer Guest Relation Manager
Customer review rating 4.7/5

Boye E. Couples - 03/10/2020 Confirmed reviews ALL

The guests in the room had a very noisy party going on. I made a complaint to the very young lady at the front. She was totalt incompetent and we were offeret another room to sleep in. And the last tving we saw, was roomservice Rolling in a table with mit og glasses and bortled. And it was always midnight.

Dear Mr. E. Thank you very much for sharing your experience regarding your recent stay at Fairmont Hotel Vier Jahreszeiten. We deeply regret that the services provided did not meet your expectations and would like to express our sincerest apologies for the inconvenience caused. Please rest assured that we have immediately informed the responsible manager and that the necessary actions will be taken to improve the quality of service at night. Dear Mr. E., thank you again for your open feedback and we very much hope to regain your trust in the near future. Please let me know if I should cancel your reservation in December. Kind regards Alexandra K. Mayer Guest Relation Manager

Exquisite service

Customer review rating 4.7/5

Emil M. Families - 01/10/2020 Confirmed reviews ALL

From the moment we entered Vire Jahreszeiten, and until our departure, we experienced nothing but utmost perfection. I have no greivance of any kind, only appraisal. Thank you Vier Jahreszeiten!

Dear Email Thank you very much for sharing your experience regarding your recent stay at Fairmont Hotel Vier Jahreszeiten. It is always a pleasure to receive positive feedback from our guests and we will of course share your feedback about your great stay with our team. Positive feedback is the most beautiful reward for our employees - and also a fantastic motivation, as we strive to offer you the most excellent service while also creating unforgettable moments and memories. We really appreciate your comments and are looking forward to welcoming you soon again in the heart of Hamburg. Warm regards, Alexandra K. Mayer Guest Relation Manager

Perfekter Service

Customer review rating 4.7/5

K. B. Couples - 29/09/2020 Confirmed reviews ALL

Alles war super.

Sehr geehrter Herr Kamuaran, wir danken Ihnen vielmals für Ihre positiven Anmerkungen zu Ihrem Aufenthalt im Fairmont Hotel Vier Jahreszeiten. Über Ihr Lob freuen wir uns sehr und werden dieses selbstverständlich umgehend an das gesamte Team weiterleiten. Ihre Zufriedenheit ist für unsere Mitarbeiter die wohl schönste Belohnung - und zugleich auch eine fantastische Motivation, da wir alle Tag für Tag daran arbeiten, Ihnen nicht nur einen hervorragenden Service zu bieten sondern auch unvergessliche Momente und Erinnerungen zu kreieren. Lieber Herr Kamuran, wir danken Ihnen noch einmal vielmals und hoffen, Sie schon bald wieder bei uns im Herzen der Hansestadt Hamburg begrüßen zu dürfen. Mit den besten Grüßen von der Hamburger Binnenalster, Ihre, Alexandra K. Mayer Guest Relation Manager

Central Located, Beautiful Noble Interior

Customer review rating 4.7/5

Geofrey S. S. Couples - 27/09/2020 Confirmed reviews ALL

We had an enjoyable, luxirious stay in this historical building.

Dear Geofrey Thank you very much for sharing your experience regarding your recent stay at Fairmont Hotel Vier Jahreszeiten. It is always a pleasure to receive positive feedback from our guests and we will of course share your feedback with our team. Positive feedback is the most beautiful reward for our employees - and also a fantastic motivation, as we strive to offer you the most excellent service while also creating unforgettable moments and memories. I will make a note in your profile for next regarding a bath tub. We really appreciate your comments and are looking forward to welcoming you soon again in the heart of Hamburg. Warm regards, Alexandra K. Mayer Guest Relation Manager

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