Fairmont Hotel Vier Jahreszeiten 5 stars

Customer review rating (ALL Rating) 4.9/5 2,250 reviews

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Description

Hotel extras

  • Hamburg's Grand Hotel

  • Culinary diversity: Nine restaurants and bars

  • Uniquely located in the heart of the Hanseatic city by the Inner Alster Lake

  • Service excellence with 300 employees in 156 rooms and suites

  • Vier Jahreszeiten Spa & Fitness with an exclusive rooftop terrace

Our accommodation(s)

Hotel location

Fairmont Hotel Vier Jahreszeiten

Neuer Jungfernstieg 9 14
20354 HAMBURG
Germany

GPS:53.555603, 9.991689

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Restaurant
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.9/5  2,250 reviews

TripAdvisor Rating  4.7/5  2,200 reviews

Certificate of excellence 2025

Customer review rating 3.0/5

David R. Couples - Confirmed reviews ALL

2- night stay in Hamburg with my wife, my second visit to the hotel. The room itself was lovely but we had some issues (identified below), and the restaurant experience was not great. We appreciated the rose decorations in the room to acknowledge our wedding anniversary, thank you for this.

Great hotel.

TripAdvisor rating 4.0/5

Njutare46 TripAdvisor review

A fabulous hotel in a classic building in top location.Great staff,young,friendly,knowledgeable.The o ly issue with the hotel is the lack of a bar and lounge.The basement bar is fine but primarily visited by non hotel guest.Also a lounge where you can just relax with a coffee.Having a smokers bar next to the entrance is an odd feature 2025.

Dear Guest, Thank you very much for your review of your stay at Hotel Vier Jahreszeiten in Hamburg. Your satisfaction is the greatest recognition for our entire team and a tremendous source of motivation. We are delighted to hear that you appreciated our central location, the classic building, and the friendly service of our team. At the same time, we are sorry to hear that our bar and lounge facilities did not fully meet your expectations. Please be assured that your feedback is very valuable to us and will be taken into consideration as we continue to enhance the experience for our guests. We look forward to welcoming you back to Hotel Vier Jahreszeiten soon. Best regards from the Inner Alster Lake Charlotte Viktoria Renner Hotel Guest Relations Manager

Customer review rating 4.5/5

Sandra P. Business - Confirmed reviews ALL

The room was very comfortable and very quiet (except the lady who was fast walking with heels in the corridor! ;-) The staff was super kind and helpful

Dear Mrs. P., Thank you very much for your positive review of your stay at Hotel Vier Jahreszeiten in Hamburg. We are delighted to hear that you thoroughly enjoyed your stay with us and found your room both comfortable and quiet. Please accept our apologies for the brief disturbance in the corridor - we appreciate your understanding and your sense of humor about it. Your satisfaction is the greatest reward for our entire team and a tremendous source of motivation. We sincerely appreciate your kind words about our staff and their helpfulness. We look forward to welcoming you back soon in the heart of Hamburg. Best regards from the Inner Alster Lake Charlotte Viktoria Renner Hotel Guest Relations Manager

Customer review rating 3.5/5

George A. L. B. Couples - Confirmed reviews ALL

We enjoyed our stay except for the fact that our suite did not have a working HVAC system the first night, a. we weren't offered an alternative suite nor a discount when we checked out.

Customer review rating 5.0/5

Cheong Y. Friends - Confirmed reviews ALL

I had an amazing stay at this hotel. When I arrived, a kind young intern gave me a hotel tour before my room was ready, which made me feel very welcomed. And during check-in, Tessa who was incredibly friendly and beautiful inside and out came with me to my room and explained everything with such kindness. The room itself was spotless, the view was absolutely breathtaking, and every part of the service was perfect no matter where I went in the hotel. Everything felt warm, thoughtful, and very professional. Tessa especially made my stay unforgettable. Her warm smile, caring attitude, and the way she helped me made my time in Hamburg feel even more special. I'm truly grateful for her. I already miss Hamburg, and I would happily stay at this hotel again on my next visit. Thank you for an amazing experience!

Dear Mrs. Y., Thank you very much for your wonderful review of your stay at Hotel Vier Jahreszeiten Hamburg. We are delighted to hear that you had such a memorable experience with us. It is especially heartwarming to learn that you felt so welcomed from the very beginning, with the kind tour from our intern and the attentive guidance from Ms. Tessa Lüneburg, Front Office Agent, during check-in. We will be sure to share your kind words with her, as they will mean a great deal. We are also thrilled that you enjoyed your immaculate room, the breathtaking view, and the thoughtful service throughout the hotel. Your satisfaction is the greatest recognition for our entire team and a tremendous source of motivation. We very much look forward to welcoming you back to Hotel Vier Jahreszeiten on your next visit to Hamburg. Best regards from the Inner Alster Lake, Charlotte Viktoria Renner Hotel Guest Relations Manager

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Other web-users rate our hotel

  • 391 reviews 9.7/10 Location
  • 602 reviews 8.6/10 Room
  • 1,192 reviews 9.5/10 Service
  • 415 reviews 9.6/10 Vibe
  • 322 reviews 8.8/10 Food
  • 273 reviews 8.8/10 Breakfast
  • 192 reviews 7.4/10 Comfort
  • 183 reviews 8.4/10 Amenities

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