Fairmont Hotel Vier Jahreszeiten 5 stars

Customer review rating (ALL Rating) 4.9/5 2,238 reviews

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Fairmont Hotel Vier Jahreszeiten - Image 1
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Neuer Jungfernstieg 9 14, 20354 HAMBURG, Germany

Description

Hotel extras

  • Hamburg's Grand Hotel

  • Culinary diversity: Nine restaurants and bars

  • Uniquely located in the heart of the Hanseatic city by the Inner Alster Lake

  • Service excellence with 300 employees in 156 rooms and suites

  • Vier Jahreszeiten Spa & Fitness with an exclusive rooftop terrace

Our accommodation(s)

Hotel location

Fairmont Hotel Vier Jahreszeiten

Neuer Jungfernstieg 9 14
20354 HAMBURG
Germany

GPS:53.555603, 9.991689

Telephone

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Restaurant
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.9/5  2,238 reviews

Customer review rating 5.0/5

Horst W. F. Couples - Confirmed reviews ALL

We attended a special family dinner in one of the private rooms. Great service, brilliant food and beverages, beautiful table decor!

Dear Guest, thank you very much for your wonderful and heartfelt review of your stay at Hotel Vier Jahreszeiten Hamburg. We are truly delighted to read that you enjoyed such a special family occasion with us and that the atmosphere, service, culinary experience, and table decoration contributed to such a memorable evening. Your kind words regarding the warm welcome and genuine hospitality of our team mean a great deal to us. In particular, I will be very pleased to share your lovely feedback with Ms Anna Marie Lienenlüke, who will be delighted to know that her personal care and attention made such a positive impression. It was also a true pleasure for me personally to meet you during your stay. It is also wonderful to read that you appreciated the comfort and details of your room, as well as our sustainability efforts and reduced use of plastic throughout the hotel. Thank you once again for your generous recommendation and your thoughtful feedback. We very much hope to welcome you back again soon for another memorable stay with us. Warm regards from the Inner Alster Lake, Charlotte Viktoria Renner Hotel Guest Relations Manager

Customer review rating 4.5/5

Henrik S. Business - Confirmed reviews ALL

Really good location in Hamburg. Service is super and staff is always helpfull and serviceminded.

Dear Guest, thank you very much for taking the time to share your feedback regarding your stay at Hotel Vier Jahreszeiten Hamburg. We are very pleased to hear that you especially appreciated our central location in Hamburg as well as the consistently helpful and service-minded approach of our team. Your kind words are a valuable recognition for our colleagues and a great motivation in their daily work. We also truly appreciate your excellent ratings across all areas, from arrival and accommodation to breakfast and departure. We would be delighted to welcome you back to the Hamburg Binnenalster on your next visit. With kind regards, Linus Jonen Hotel Guest Relations

Customer review rating 5.0/5

Daniel G. Solo - Confirmed reviews ALL

Great stay and service. Sharing feedback to help improve service: - When I checked in both female agents were assisting other guests, a gentleman then came from the back to assist in middle terminal, he looked new like first week. Said room was not ready and will receive a text or call once ready, never got a call or a text… came back to desk at 3:20pm for my keys. - Concierge advised to take train to airport due to marathon, said there were elevators, however had to carry my bags down regular stairs with escalators were to go up not down. - Bellman who brought bags into room did not use name usage nor provided a room orientation, just placed bags inside closet and left. - Lady by coffee shop very professional, helpful and friendly!

Dear Guest, Thank you very much for taking the time to share your detailed feedback with us. We truly appreciate your kind words regarding your overall stay and are delighted to read that you enjoyed our service, your accommodation, and your experience at NIKKEI NINE. Your recognition of Mr. Enrico Wilhelm, Beverage Manager, as well as our colleague at our Condi Lounge is especially appreciated and will be shared with the team. At the same time, I would like to sincerely thank you for your constructive and thoughtful feedback. Your detailed observations are extremely valuable to us, as they allow us to better understand where we can further refine our service and ensure a more seamless guest experience. Please accept our apologies for the inconveniences you encountered during your arrival, your departure arrangements, and the in-room introduction. These moments are important touchpoints, and we regret that we did not fully meet your expectations. Your feedback has been shared with the respective teams, and we will address these points internally to further improve our service delivery. Thank you once again for your openness and for helping us to continuously improve. We very much hope to have the pleasure of welcoming you back again soon. Warm regards from the Inner Alster Lake, Charlotte Viktoria Renner Hotel Guest Relations Manager

Customer review rating 5.0/5

Henrik A. L. Business - Confirmed reviews ALL

Standard / exceptionel 🥰🥰🥰

Dear Mr. L., Thank you very much for your positive review of your stay at Hotel Vier Jahreszeiten in Hamburg. We are delighted to hear that you had a fantastic time with us. Your satisfaction is the greatest recognition for our entire team and a tremendous source of motivation. It is especially wonderful to learn that you appreciated our location and the friendly service. We look forward to welcoming you back to Hotel Vier Jahreszeiten soon. Best regards from the Inner Alster Lake Nicolai Fritz Guest Relations

Customer review rating 5.0/5

Joergen G. Business - Confirmed reviews ALL

An exceptional stay at your hotel. Perfectly located by the Alster, with elegant rooms, outstanding service, and a truly luxurious atmosphere. The staff is always extreamly serviceoriented.

Dear Mr. G., Thank you very much for your kind and appreciative feedback regarding your recent stay with us. We are delighted to learn that you enjoyed our unique location by the Alster, as well as the elegance of our rooms and the luxurious atmosphere of our hotel. Your praise for our service and especially for our dedicated team means a great deal to us. It is our constant aim to provide attentive and personalized service, and we are pleased to know that this contributed to making your stay exceptional. We truly appreciate your positive remarks and hope to have the pleasure of welcoming you back again soon. With kind regards from Hamburg, Nicolai Fritz Guest Relationes

Other web-users rate our hotel

  • 390 reviews 9.6/10 Location
  • 586 reviews 8.6/10 Room
  • 1,205 reviews 9.5/10 Service
  • 413 reviews 9.6/10 Vibe
  • 305 reviews 9/10 Food
  • 275 reviews 8.9/10 Breakfast
  • 182 reviews 7.4/10 Comfort
  • 180 reviews 8.5/10 Amenities

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