Fairmont Hotel Vier Jahreszeiten 5 stars

Customer review rating (ALL Rating) 4.8/5 2,864 reviews

Fairmont Hotel Vier Jahreszeiten - Image 1
Fairmont Hotel Vier Jahreszeiten - Image 2
Fairmont Hotel Vier Jahreszeiten - Image 3
Fairmont Hotel Vier Jahreszeiten - Image 4


ALLSAFE approved hotel

Hotel extras

  • Hamburg's Grand Hotel

  • Culinary diversity: Nine restaurants and bars

  • Uniquely located in the heart of the Hanseatic city by the Inner Alster Lake

  • Service excellence with 300 employees in 156 rooms and suites

  • Vier Jahreszeiten Spa & Fitness with an exclusive rooftop terrace

Our accommodation(s)

Hotel location

Fairmont Hotel Vier Jahreszeiten

Neuer Jungfernstieg 9 14

GPS:53.555603, 9.991689

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Restaurant
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.8/5  2,864 reviews

TripAdvisor Rating  4.5/5  2,047 reviews

Certificate of excellence 2023

Total disrespect for visitors

TripAdvisor rating 2.0/5

Wanderer13311225640 Couples - TripAdvisor review

We came to Nikki Nine's bar yesterday evening around 22:30, unfortunately because there were no seats, we decided to go upstairs to the martini bar and have a couple of cocktails. The greeting was strange to say the least, a large number of waiters standing and doing everything but not hurry to meet the guests, and shared the pretence that they were busy with a very important business, from wiping glasses to looking out the window... after waiting for 5 minutes the manager (a young blondy with curls) came to us, but only after I called her. Coming up to us, she did not pay attention to me, and immediately began to communicate with my companion (she is a little older than me). Such behavior is honestly very strange for this kind of institution. The manager with a haughty face said that there are no free tables, although there were 3 free tables next to us. After my question, why can not sit there, we were told that the kitchen is already closed, and they do not sit at the tables. But she said she would find a table for us and we could wait at the bar where there was only one free chair. I took a glass of wine for my friend and after 10 minutes of waiting no one came to us, we left the unfinished glass and decided to leave. Taking our things from the checkroom was not the easiest task either. The feeling that the staff was recruited incomprehensibly where, as the girls-waitresses were able to fulfill the request to give us our things, only after a few minutes of complete incomprehension of what they want from them (although if I did not even speak German and English, and told them in Chinese that I want to take our things and holding out at this point number from the hangers, it seems logical what you are asked). In general, we encountered the wildest disrespect and disregard from the service staff, and I will think very hard whether to come again. I have been traveling to hotels of this chain for many years with my family, and I have never met anything like this. Although I understand that it may be because of my age (24 years old), but good service in such level of establishments should be provided regardless of age & look & sex, otherwise it all looks very strange. I hope this situation will be sorted out, because such disrespect on the part of some employees spoils the image of this hotel.


Customer review rating 3.5/5

M. P. Couples - Confirmed reviews ALL

Restaurants in the hotel were short staffed. Waited 30 minutes to get the waiter to take our order after I complained.

Dear Mr. P., thank you very much for choosing to stay with us at the Fairmont Hotel Vier Jahreszeiten during your recent visit to Hamburg and sharing your experience with us. Please be assured that we have already shared the inconveniences you have described with the relevant departments so that we can improve them immediately, as this is not the standard of our hotel. We are very grateful for your honest words, as it is only through such feedback that we can constantly improve the service in our hotel. Our highest priority is to provide our guests with a wonderful stay and to offer them the best possible comfort. Dear Mr P., thank you for your visit and we hope to welcome you back to the Hotel Vier Jahreszeiten very soon. With warm regards, Eliza Lehmann Guest Relation

A Legend on the Alster Lake

TripAdvisor rating 5.0/5

LucM1974 TripAdvisor review

I have known this hotel for well over 40 years: when I still lived in Hamburg it was the place where we came together as a family to celebrate. Now that I no longer live in Hamburg, it is my home away from home when I return to Hamburg. I just love this place - mostly thanks to an amazing team! I simply cannot mention them all, but a big thank you to Mr. Peters, Mrs Redeker, Mrs Oehne and Mr. Eckmann for making me feel like home.

Dear LucM1974, thank you very much for choosing to stay with us at the Fairmont Hotel Vier Jahreszeiten during your recent visit to Hamburg and sharing your experience with us. It is always a pleasure to receive such wonderful reviews, as positive feedback is the most beautiful reward for our employees – and also a fantastic motivation, as we strive to offer you the most excellent service while also creating unforgettable moments and memories. We are especially pleased to read that we have been welcoming you to our hotel for so many years. It is always nice to see that we can be an ambience in which you feel comfortable. We are also pleased that we are part of a family tradition in which you have celebrated your birthdays at our hotel for a long time. We are looking forward to welcoming you soon again in the heart of Hamburg. With warm regards, Leonie Herz Guest Relation

Great stay

Customer review rating 5.0/5

Anonymous Business - Confirmed reviews ALL

Perfect stay, comfortable room, great attention to detail

Dear Mr. W., We very much appreciate your comments regarding your recent stay at the Hotel Vier Jahreszeiten Hamburg. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Anna Marie Lienenlüke Guest Relation Manager

Good stay

Customer review rating 5.0/5

Patrizia D. M. Solo - Confirmed reviews ALL

Very professional and kind

Dear Mrs. de M., thank you very much for your stay at the Hotel Vier Jahreszeiten Hamburg and for taking the time to rate your stay. We are very pleased to read that you once again had a wonderful time at our hotel and that you were particularly impressed by our colleagues at reception and in-room dining. Your satisfaction is our greatest motivation. Thank you very much and we look forward to welcoming you again soon. With best regards from Hamburg Anna Marie Lienenlüke Guest Relation Manager

In partnership with TripAdvisor

Other web-users rate our hotel

  • 339 reviews 9.8/10 Location
  • 625 reviews 8.3/10 Room
  • 1,210 reviews 9.3/10 Service
  • 343 reviews 9.4/10 Vibe
  • 310 reviews 9/10 Breakfast
  • 298 reviews 8.1/10 Food
  • 147 reviews 8.5/10 Amenities
  • 132 reviews 8.2/10 Cleanliness

Powered by Trustyou

Our other establishments nearby

All our hotels in Hamburg