Fairmont Hotel Vier Jahreszeiten 5 stars

Customer review rating (ALL Rating) 4.9/5 2,291 reviews

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Fairmont Hotel Vier Jahreszeiten - Image 1
Fairmont Hotel Vier Jahreszeiten - Image 2
Fairmont Hotel Vier Jahreszeiten - Image 3
Fairmont Hotel Vier Jahreszeiten - Image 4
Neuer Jungfernstieg 9 14, 20354 HAMBURG, Germany

Description

Hotel extras

  • Hamburg's Grand Hotel

  • Culinary diversity: Nine restaurants and bars

  • Uniquely located in the heart of the Hanseatic city by the Inner Alster Lake

  • Service excellence with 300 employees in 156 rooms and suites

  • Vier Jahreszeiten Spa & Fitness with an exclusive rooftop terrace

Our accommodation(s)

Hotel location

Fairmont Hotel Vier Jahreszeiten

Neuer Jungfernstieg 9 14
20354 HAMBURG
Germany

GPS:53.555603, 9.991689

Telephone

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Restaurant
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.9/5  2,291 reviews

TripAdvisor Rating  4.7/5  2,172 reviews

Certificate of excellence 2024

Beautiful hotel with wonderful staff

Customer review rating 5.0/5

Don Couples - Confirmed reviews ALL

We stayed for 4 nights. Everything was perfect. The staff were so friendly and helpful. Te quality of room service was the best I have ever seen.

Dear Don, Thank you very much for your positive review of your stay at Hotel Vier Jahreszeiten in Hamburg. We are delighted to hear that everything was perfect during your stay and that you felt so well cared for by our friendly and helpful team. It is especially wonderful to read that you experienced our room service as the best you have ever seen – such praise is a great motivation for our entire team. We sincerely appreciate your kind words and look forward to welcoming you back soon in the heart of Hamburg. Best regards from the Inner Alster Lake Charlotte Viktoria Renner Guest Relations Manager

Disappointing experience and unfair pricing

Customer review rating 2.5/5

Mahan S. Couples - Confirmed reviews ALL

Dear Vier jahreszeiten spa , I’m writing to express my disappointment regarding a recent experience at your spa. I had booked a 60-minute massage for both of my parents over the phone, and I was clearly informed it would be €165 per person for the session. However, upon their arrival, they were given a couples massage, which was never requested or authorized. Furthermore, the massage lasted only 40 minutes, not the 60 minutes that were promised at booking. To make matters worse, they were charged €175 per person, plus an additional €35 for the couples session – which again, was neither discussed nor approved beforehand. This kind of misleading practice is extremely unprofessional and unfair. It is especially disappointing when one expects a relaxing and enjoyable experience, only to be met with confusion, overcharging, and lack of transparency. I strongly believe in supporting businesses that value honesty and customer satisfaction. Unfortunately, this experience has left a negative impression, and I do not intend to return or recommend your services to others unless this matter is addressed appropriately. Sincerely, S.

Extraordinary

Customer review rating 5.0/5

K. M. Business - Confirmed reviews ALL

From the moment I walked in, I felt like the only patron they had staying in the hotel. Service was impeccable and the location ideal for my daily commute for business and evening activities within Hamburg.

Dear Mr. M., Thank you very much for your kind words and the time you took to share your impressions of your recent stay with us. We are truly pleased to know that you felt personally cared for from the very first moment of your arrival. Creating a sense of individual attention and comfort for each of our guests is something we hold in the highest regard, and it is wonderful to hear that this left a lasting impression on you. It is equally rewarding to know that our central location suited your business needs as well as your evening plans in Hamburg. Your appreciation for the quality of our service and hospitality is highly valued and will be gladly shared with the entire team. We hope to have the pleasure of welcoming you again in the near future and remain at your service whenever your travels bring you back to Hamburg. With warm regards from Hamburg, Lea Friedrichs Guest Relations

Afternoon tea

TripAdvisor rating 3.0/5

camillarY8386HF TripAdvisor review

I am often a guest of the hotel, either for dinner at Grill, Nikke Nine, and had also few overnight staying when my parents come visit and I can say always had great experience and enjoy very much everytime. Unfortunately cannot say same for the afternoon tea experience of yesterday. My friends reserve months in advance and although out general experience was nice, few remarks here: once noticing that in the table there were a no German speaker, I was very surprised the ladies assigned to assist us were not able to speak English; they forgot to serve us the black tea selection so that our tea journey was not complete; before the end of our time slot they rushed us to leave ad they needed extra time to prepare the table; they pack our remains of the food in paper boxes which we had to carry ourselves upstairs. For such establishment I would expect differrently. Hopefully next time

Dear camillarY8386HF, thank you very much for your recent visit to our Wohnhalle at the Hotel Vier Jahreszeiten Hamburg, and for taking the time to share your feedback regarding your experience with us. We deeply value your candid remarks, as they are essential for our continuous improvement. As the Restaurant Manager of the Wohnhalle, I consider it my responsibility to personally address your visit and the circumstances you encountered. It is with sincere regret that I read your comments and learned that you were unable to fully enjoy your afternoon tea due to lapses on our part. The quality of our service is our top priority. Therefore a missing order does not align with the excellent service we aim to uphold. Please accept my most sincere apologies for this. Furthermore, we would like to extend our sincere apologies for the discomfort and sense of being rushed that you experienced towards the end of your seating time. Our seating times were introduced with the intention of accommodating as many of our valued guests as possible, while ensuring that service runs smoothly and seamlessly. During these times, it is our utmost priority to make your visit a truly enjoyable and memorable one. Should we have fallen short in this regard, and you felt that the time allotted was insufficient due to any oversight on our part, please accept my heartfelt apologies. Rest assured that I have already discussed the details of your experience with my entire team. The situations you described do not reflect the standards to which we hold ourselves, and we are taking immediate steps to ensure such incidents do not occur again. Dear camillarY8386HF, while I cannot undo the moments that led to your disappointment, I would greatly appreciate the opportunity to turn your negative impressions into positive memories. Please let me personally know if you would like to reserve a table with us in the future so we can make your experience as magical and positively unforgettable as possible. I sincerely hope to have the pleasure of welcoming you back to our Wohnhalle in the near future. With warm regards from our Wohnhalle Kirsten Schwerdt Restaurant Manager Wohnhalle

Definitely high-end but on par in its league

TripAdvisor rating 3.0/5

Gabriel A Business - TripAdvisor review

Obviously a great hotel with an exceptional focus on servicing the guests. Very much attention on you the guest and the hotel is beautiful and cosy. The fitness area is above par offering cold towels, bottled water and even headsets in case you forgot your own. Machines are top shelf. Why only the three stars then? I would say everything was just as expected at this level and price.

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Other web-users rate our hotel

  • 374 reviews 9.5/10 Location
  • 595 reviews 8.6/10 Room
  • 1,179 reviews 9.5/10 Service
  • 386 reviews 9.6/10 Vibe
  • 312 reviews 9/10 Food
  • 291 reviews 8.6/10 Breakfast
  • 159 reviews 8.6/10 Amenities
  • 122 reviews 8.4/10 Cleanliness

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.