Fairmont Hotel Vier Jahreszeiten 5 stars

Dear Mr. M. thank you for taking the time to share your experience with us. We deeply regret that your recent stay at our hotel did not meet your expectations, particularly in regards to the challenges you encountered as an international traveler visiting for business purposes. We sincerely apologize for any inconvenience caused by the check upon your entrance and any discomfort during your breakfast experience. We assure you that this is not a reflection of our standard procedures or the hospitality we strive to extend to all our guests. Your feedback regarding these instances has been shared with our team to ensure that appropriate measures are taken to avoid such occurrences in the future. Regarding the billing issue Our team is dedicated to resolving this matter promptly and providing you with the necessary assistance to rectify the situation. Your insights are invaluable to us, and we truly appreciate your feedback as it helps us identify areas for improvement. We take your comments seriously and are committed to enhancing our services to better accommodate international business travelers like yourself. Should you consider giving us another opportunity in the future, we would be honored to regain your trust and provide you with the seamless and welcoming experience that aligns with our standards. Please do not hesitate to reach out to us directly if there's anything further we can do to assist you. Warm regards, Anna Marie Lienenlüke Guest Relation Manager

Dear Mr. and Mrs. L., We very much appreciate your comments regarding your recent stay at the Hotel Vier Jahreszeiten Hamburg. It is always a pleasure to receive positive feedback. I will share your comments with our team. How nice that you had a wonderful weekend with us! Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Anna Marie Lienenlüke Guest Relation Manager

Dear Mrs. M. thank you very much for choosing to stay with us again at the Fairmont Hotel Vier Jahreszeiten during your recent visit to Hamburg and sharing your experience with us. It is always a pleasure to receive such wonderful reviews, as positive feedback is the most beautiful reward for our colleagues – and also a fantastic motivation, as we strive to offer you the most excellent service while also creating unforgettable moments and memories. We are pleased to hear, that you had such a good experience with our reservation department, especially Mrs. Louisa-Amira Pahl and Lena Oehne as well as our colleague from the Café Condi. We are looking forward to welcoming you soon again in the heart of Hamburg. With warm regards, Hannah Leopold Guest Relation

Dear Mr. P., thank you very much for choosing to stay with us at the Fairmont Hotel Vier Jahreszeiten during your recent visit to Hamburg and sharing your experience with us. Please be assured that we have already shared the inconveniences you have described with the relevant departments so that we can improve them immediately, as this is not the standard of our hotel. We are very grateful for your honest words, as it is only through such feedback that we can constantly improve the service in our hotel. Our highest priority is to provide our guests with a wonderful stay and to offer them the best possible comfort. Dear Mr P., thank you for your visit and we hope to welcome you back to the Hotel Vier Jahreszeiten very soon. With warm regards, Eliza Lehmann Guest Relation