Fairmont Hotel Vier Jahreszeiten 5 stars

Customer review rating (ALL Rating) 4.9/5 2,236 reviews

Fairmont Hotel Vier Jahreszeiten - Image 1
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Description

Hotel extras

  • Hamburg's Grand Hotel

  • Culinary diversity: Nine restaurants and bars

  • Uniquely located in the heart of the Hanseatic city by the Inner Alster Lake

  • Service excellence with 300 employees in 156 rooms and suites

  • Vier Jahreszeiten Spa & Fitness with an exclusive rooftop terrace

Our accommodation(s)

Hotel location

Fairmont Hotel Vier Jahreszeiten

Neuer Jungfernstieg 9 14
20354 HAMBURG
Germany

GPS:53.555603, 9.991689

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Restaurant
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.9/5  2,236 reviews

Customer review rating 5.0/5

Kaare T. S. Couples - Confirmed reviews ALL

As always, professional, discreet, exclusive and service like a dream. We just love to stay here.

Dear Mr. T. S., Thank you very much for your wonderful review and for your continued trust in Hotel Vier Jahreszeiten in Hamburg. We are truly delighted to read that you once again experienced a perfect stay and that you value the professional, discreet and exclusive atmosphere of our hotel so highly. Your kind words are a tremendous motivation for our entire team. A special thank you as well for highlighting the excellent service during your afternoon tea - we will be very pleased to share your praise with the colleague involved. Your loyalty means a great deal to us, and it is always a pleasure to welcome you back. We are already looking forward to your next visit and to creating many more memorable moments for you in the heart of Hamburg. Best regards from the Inner Alster Lake Charlotte Viktoria Renner Hotel Guest Relations Manager

Customer review rating 5.0/5

Finn P. H. Couples - Confirmed reviews ALL

Fantastic service

Dear Mr. H., Thank you very much for taking the time to share your wonderful feedback about your stay at the Fairmont Hotel Vier Jahreszeiten in Hamburg. We are thrilled to hear that you enjoyed our central location and found the service provided by our team to be fantastic. Your kind words are a great encouragement for all of us and inspire our team to continue creating memorable experiences for our guests. We sincerely appreciate your trust and look forward to welcoming you back soon to the heart of Hamburg. With warm regards from the Binnenalster, Linus Jonen Hotel Guest Relations

Customer review rating 4.0/5

Vidar F. Business - Confirmed reviews ALL

Service on a very high level. The first room I got had an unpleasant smell. I mentioned this and immediately got another room. This room was great and had no smell. Polite and service-minded staff, all around.

Dear Mr. F., thank you very much for taking the time to share such detailed feedback about your recent stay with us. We are delighted to read that you experienced an overall comfortable and pleasant visit to our hotel. We especially appreciate your kind words about our reception team. It is wonderful to know that our colleagues were able to react promptly to your feedback regarding the initial room and ensure that you felt comfortable in your new accommodation. Your recognition of their professionalism and service-minded attitude means a great deal to us and will gladly be shared with the entire team. We truly hope to welcome you back again in the future, whether for business or leisure, and to provide you with an even more seamless experience. With warm regards from the Alster Lake, Jess Sohnekind Guest Relation Agent

Customer review rating 4.5/5

Jochen F. Business - Confirmed reviews ALL

Was just in for a few hors, but the service level was extremely high and very positive!

Dear Mr. F., thank you very much for taking the time to share your wonderful feedback following your recent visit to Hotel Vier Jahreszeiten Hamburg. We are delighted to read that, even during your brief stay, you experienced such a high and positive level of service. Your description of our hotel as a “traditional high-end quality hotel in a superior location” is a tremendous compliment and a true recognition of the daily dedication of our team. It is especially rewarding to see that you rated our check-in, accommodation, cleanliness, team, and departure with the highest possible scores. Your overall satisfaction and your willingness to recommend our hotel mean a great deal to us. We sincerely hope to have the pleasure of welcoming you again soon - perhaps next time for a longer stay - here at the heart of Hamburg. Kind regards from the shores of the Inner Alster, Jess Sohnekind Guest Relation Agent

Customer review rating 1.5/5

Joerg P. Couples - Confirmed reviews ALL

We stayed for two nights

Sehr geehrter Herr P., vielen Dank für das soeben geführte, freundliche Telefonat. Gleichzeitig möchte ich mich nochmals aufrichtig für die entstandenen Unannehmlichkeiten entschuldigen. Bitte seien Sie versichert, dass dies nicht unserem eigenen Anspruch an Service und Aufmerksamkeit entspricht und wir Ihre Hinweise sehr ernst nehmen. Ich danke Ihnen sehr, dass Sie Ihre Schilderungen und persönlichen Wahrnehmungen so detailliert und offen mit mir geteilt haben. Nur durch dieses ehrliche Feedback sind wir in der Lage, uns kontinuierlich weiterzuentwickeln und unseren Anspruch an Servicequalität im täglichen Miteinander weiter zu schärfen. Lieber Herr P., ich würde mich sehr freuen, Sie erneut in unserem Hause begrüßen zu dürfen. Wie besprochen stehe ich Ihnen für zukünftige Reservierungen sowie individuelle Wünsche jederzeit gerne persönlich zur Verfügung, per E-Mail unter ch… oder telefonisch unter +49 (0) 40…. Mit herzlichen Grüßen von der Hamburger Binnenalster Ihre Charlotte Viktoria Renner Hotel Guest Relations Manager

Other web-users rate our hotel

  • 391 reviews 9.6/10 Location
  • 605 reviews 8.5/10 Room
  • 1,216 reviews 9.4/10 Service
  • 408 reviews 9.6/10 Vibe
  • 322 reviews 8.8/10 Food
  • 282 reviews 8.7/10 Breakfast
  • 199 reviews 7/10 Comfort
  • 183 reviews 8.2/10 Amenities

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