Dear Guest, Thank you very much for taking the time to share your feedback following your recent stay at Hotel Vier Jahreszeiten Hamburg. I am truly sorry to learn that certain aspects of your stay did not meet your expectations, particularly regarding the room temperature and the service you experienced. Please accept my sincere apologies for the inconvenience and disappointment caused. Your feedback is very important to us, and I would greatly appreciate the opportunity to speak with you personally to better understand your experience and discuss your concerns. May I kindly ask when would be a convenient time for a telephone conversation and under which number I may best reach you? I would be very happy to arrange a call at a time that suits you best. Thank you once again for bringing these matters to our attention. I look forward to hearing from you. Warmest regards from the Inner Alster Lake, Charlotte Viktoria Renner Hotel Guest Relations Manager

Dear Guest, Thank you very much for your wonderful review and for the exceptionally kind words regarding your stay with us at Fairmont Hotel Vier Jahreszeiten Hamburg. It is a true pleasure to learn that your experience with us not only met, but exceeded your expectations. We are especially honored that you chose to plan your trip to Hamburg around a stay at our hotel following our transition to the Fairmont family. Your praise for our team means a great deal to us. We are delighted to hear that our dear colleagues Chris Blake from the Bar, Tamara Brand and Jillian Thieme from Reception, Luis Hänßgen from Concierge, Mohammad reza Tabibi from Luggage Service, and Lennart Schmidt, one of our Trainees, helped make your stay so memorable. It is particularly rewarding to know that their warmth, attentiveness, and genuine hospitality left such a lasting impression. Rest assured that I will share your wonderful comments with all of them, as well as with the entire team. We are equally delighted that you enjoyed every aspect of your stay, from your accommodation and the housekeeping touches to our breakfast offering, concierge service, and the atmosphere at the bar. Knowing that you found our hotel beautiful, thoughtfully appointed, and filled with attention to detail is the greatest compliment we could receive. Your heartfelt statement, "Best Hotel in Europe!", truly means the world to us. Reviews such as yours are a wonderful source of motivation and encouragement for all of our colleagues, who strive every day to create unforgettable experiences for our guests. On behalf of the entire team, thank you once again for your generosity, your loyalty, and your appreciation. We are already looking forward to welcoming you back to Fairmont Hotel Vier Jahreszeiten Hamburg and creating many more memorable moments for you in the future. With warmest regards from the Inner Alster Lake, Jess Sohnekind Hotel Guest Relation

Dear Guest, Thank you very much for taking the time to share your kind words following your stay at Hotel Vier Jahreszeiten Hamburg. We are delighted to hear that our team made such a positive impression on you. Your appreciation for their genuine warmth and dedication means a great deal to us, and we will be very happy to share your compliments with our colleagues. Thank you also for your helpful suggestion regarding the minibar. We appreciate you bringing this to our attention and will gladly share your observation with the relevant team. It was a pleasure to have you as our guest, and we sincerely hope to welcome you back to Hamburg in the near future. With best regards from the Inner Alster, Tamara Brand Hotel Guest Relations

Dear Mr. G., Thank you very much for taking the time to share your feedback following your stay at Hotel Vier Jahreszeiten Hamburg. We are delighted to learn that you thoroughly enjoyed your visit and that we were able to create a memorable experience. Your kind words are a wonderful recognition of our team's efforts and a great source of motivation for all of us. At the same time, I am sorry to hear that the booking experience did not fully meet your expectations. Should you wish to share any additional details, I would be grateful if you could contact me directly at ma… Your feedback is invaluable in helping us continuously improve our services. Thank you once again for your review. We truly appreciate your recommendation and look forward to welcoming you back to the shores of the Inner Alster on your next visit to Hamburg. Kind regards, Maximilian Schullerbauer Rooms Division Manager

Dear Guest, Thank you very much for taking the time to share your feedback following your stay at Fairmont Hotel Vier Jahreszeiten Hamburg. We are delighted to read that, despite the initial confusion regarding the room allocation, you ultimately enjoyed a fantastic stay with us. It is particularly rewarding to know that our team was able to resolve the situation and contribute positively to your experience. Your kind words regarding our service, accommodation, cleanliness, breakfast offering, and check-in experience are greatly appreciated. We are especially pleased that these aspects helped make your family stay an enjoyable and memorable one. Feedback such as yours is a wonderful source of motivation for our entire team and encourages us to continue delivering exceptional hospitality. We sincerely appreciate your comments and hope to have the pleasure of welcoming you and your family back to Fairmont Hotel Vier Jahreszeiten Hamburg in the near future. With warm regards from the Alster Lake, Jess Sohnekind Hotel Guest Relation

Dear Guests, Thank you very much for your outstanding rating a. for sharing such generous words about your recent stay at the Hotel Vier Jahreszeiten Hamburg. We are truly delighted to learn that you enjoyed the attentive service a. the many thoughtful personal touches throughout your experience. It is particularly rewarding to know that our team’s professionalism, dedication a. genuine warmth contributed to making your stay so memorable. Creating meaningful experiences through sincere hospitality a. a keen attention to each guest’s individual needs is a central part of our philosophy. Your kind recognition is a wonderful encouragement to our entire team a. a valued acknowledgment of the care a. commitment they bring to their work every day. We are equally grateful for your enthusiastic recommendation a. for the confidence you have placed in our hotel. It would be our great pleasure to welcome you back on a future occasion a. provide you with another exceptional stay. With warm regards from Hamburg, Johanna Jungenkrüger Hotel Guest Relations

Dear Guest, Thank you very much for taking the time to share such a thoughtful and personal review following your stay at Fairmont Hotel Vier Jahreszeiten Hamburg. It is particularly meaningful for us to know that, having completed your apprenticeship at our hotel under the Haerlin family, you returned to experience the house once again. We are delighted that you were impressed by the changes and developments you encountered while still recognizing the character and attention to detail that make our hotel so special. We are equally pleased to hear that you enjoyed your stay so thoroughly and appreciated the high standard of service, the comfort of your accommodation and the warm and courteous welcome from our reception team. Your kind words about the cleanliness of your room are especially appreciated. Thank you also for mentioning Frau Brand by name. We will be delighted to share your appreciation with her, as such personal recognition is a wonderful encouragement. Your perfect ratings throughout and your recommendation mean a great deal to our entire team. We sincerely hope to have the pleasure of welcoming you and your family back to Fairmont Hotel Vier Jahreszeiten Hamburg on a future visit. With best regards from the Inner Alster, Linus Jonen Hotel Guest Relations

Dear Guest, Thank you very much for your wonderful review and for taking the time to share your impressions of your stay with us. We are delighted to read that you found our hotel, its atmosphere, location and service exceptional. It is particularly pleasing to know that you enjoyed your accommodation so much and that our team made such a positive impression on you. Your recommendation is a wonderful compliment and a great motivation for our entire team. We are pleased that we were able to find a comfortable accommodation solution for you and your family. At the same time, we appreciate your note regarding the initial arrangements for the connecting rooms. We will gladly share your comments with our Reservations team, as we always aim to make the booking experience as smooth and effortless as possible, especially when travelling as a family. Thank you as well for sharing your thoughts on breakfast. We are pleased that you took the time to let us know where we can further enhance the experience, particularly regarding the variety of our offering and the waiting time you experienced. Your comments are valuable to us and will be shared with the responsible team. While our wellness concept does not include a swimming pool, we hope that you had the opportunity to enjoy the other facilities and moments of relaxation our hotel has to offer. Most importantly, we are very happy that your overall experience was so positive and that you found the hotel, its atmosphere, location and service exceptional. We would be delighted to welcome you and your family back to the Hotel Vier Jahreszeiten Hamburg and make your next stay equally memorable. Warm regards from the heart of Hamburg, Tamara Brand Guest Relations

Dear Guest, Thank you very much for your wonderful review of your stay at Hotel Vier Jahreszeiten in Hamburg. We are delighted to hear that you “loved every minute” of your time with us and that you rated every aspect of your stay with the full score. Your satisfaction and recommendation mean a great deal to our entire team and are a fantastic source of motivation. A special thank you for your kind words about our bartenders in our Jahreszeiten Bar. We are very pleased to hear that their service and presence made such a memorable impression, and we will be delighted to share your lovely feedback with the team. We sincerely hope to welcome you back to Hotel Vier Jahreszeiten very soon. Warmest regards from the Inner Alster Lake, Charlotte Viktoria Renner Hotel Guest Relations Manager

Dear Guest, Thank you very much for your wonderful review and for taking the time to share such kind words about your stay with us. We are truly delighted to hear that you enjoyed every aspect of your experience, from the warm smiles and attentive service of our team to the cleanliness and comfort of your room. It is especially wonderful to know that you appreciated the spaciousness, luxurious details and thoughtful amenities. We are also very pleased that our breakfast and the avocado toast made such a memorable impression on you. We will certainly share your kind words with our team. Your recommendation and your outstanding ratings throughout are a wonderful compliment and a great motivation for our entire team. It means a great deal to us to know that your stay was such a memorable experience and that you will look back on your time with us with such wonderful memories. We very much hope to have the pleasure of welcoming you back to the Hotel Vier Jahreszeiten Hamburg and creating another memorable stay for you. Warm regards from the heart of Hamburg, Tamara Brand Guest Relations

Dear Guest, Thank you very much for taking the time to share your detailed and open feedback regarding your recent stay at Hotel Vier Jahreszeiten Hamburg. We are delighted to hear that you have once again enjoyed many wonderful moments with us and that we were able to accommodate you for such a special birthday celebration. It is particularly lovely to know that you have fond memories of your previous visit and that you enjoyed the atmosphere at our GRILL, your time in our Spa as well as your experience at NIKKEI NINE. At the same time, we sincerely regret that the welcome upon your arrival and, in particular, your experience at our bar did not reflect the warm and attentive service we strive to provide. Please accept our sincere apologies for the impression these situations left with you. Your comments are extremely valuable to us and will of course be addressed with the respective teams. We would also like to thank you very much for taking the time to speak personally with our Rooms Division Manager, Mr. Maximilian Schullerbauer, following your feedback. We truly appreciate the opportunity to have exchanged with you once again and to better understand your experience. Thank you for sharing both the wonderful moments and the areas in which we did not fully meet your expectations. We greatly value your constructive feedback and sincerely hope to have the pleasure of welcoming you back to Hotel Vier Jahreszeiten Hamburg in the near future. Warmest regards from the Inner Alster Lake, Charlotte Viktoria Renner Hotel Guest Relations Manager

Dear Guests, Thank you very much for your wonderful review a. for choosing Hotel Vier Jahreszeiten once again for such a special occasion. We are delighted to hear that you enjoyed celebrating your 25th anniversary with us a. that the little gestures throughout your stay helped make this milestone even more memorable. It means a great deal to us that you continue to enjoy your stays at our hotel. We especially appreciate your kind words about our colleague who assisted with the menu adjustments for your daughter during your visit to Restaurant Haerlin***. Knowing that her support helped make your evening even more enjoyable a. relaxed is a wonderful compliment, which we will be delighted to share with our team. Thank you for allowing us to be part of such a special anniversary. We very much look forward to welcoming you a. your family back to Hotel Vier Jahreszeiten for many more wonderful stays. Warmest regards from the Inner Alster Lake, Charlotte Viktoria Renner Hotel Guest Relations Manager

Dear Guest, Thank you very much for your wonderful review of your stay at Hotel Vier Jahreszeiten in Hamburg. We are delighted to hear that you loved every aspect of our hotel and that you and your family enjoyed such a comfortable and memorable stay with us. Your perfect overall rating and your recommendation mean a great deal to our entire team and are a fantastic source of motivation. It is wonderful to know that you felt so well looked after throughout your visit, from your arrival to your departure. Thank you once again for your kind words. We very much hope to welcome you and your family back to Hotel Vier Jahreszeiten in the near future. Warmest regards from the Inner Alster Lake, Charlotte Viktoria Renner Hotel Guest Relations Manager

Dear Mr. and Mrs. T., Thank you very much for your wonderful review and for taking the time to share your impressions of your stay with us. We are delighted to hear that your arrival was such a warm and pleasant start to your holiday. It is also wonderful to know that our breakfast team made such a positive impression and that our selection left nothing to be desired. We are especially pleased by your kind words about our Front Desk and breakfast colleagues. Although you could not recall their names, we are very happy to let you know that Ms. Kristin Martens, Front Office Agent, who welcomed you upon arrival, and Ms. Chiara Becker, Front Office Agent, who assisted you at check-out, will be especially delighted to hear your kind words. We will, of course, make sure to share your wonderful compliment with both of them personally. Your appreciation is a great recognition for our entire team and a wonderful motivation to continue creating memorable experiences for our guests. We very much hope to have the pleasure of welcoming you back to the Hotel Vier Jahreszeiten Hamburg on a future visit. Warm regards from the heart of Hamburg, Tamara Brand Guest Relations

Dear Mr. A., Thank you very much for your wonderful review and for taking the time to share your experience with us. We are delighted to hear that you found everything perfect and enjoyed your stay with us. Your outstanding ratings across all areas, as well as your 10 out of 10 recommendation, are a great pleasure for our entire team and a wonderful motivation. We very much hope to have the pleasure of welcoming you back to the Hotel Vier Jahreszeiten Hamburg on your next visit to Hamburg. Warm regards from the heart of Hamburg, Tamara Brand Guest Relations

Dear Guest, Thank you very much for taking the time to share such an exceptional review of your stay at Hotel Vier Jahreszeiten in Hamburg. It is an absolute pleasure to hear that you experienced every aspect of your stay as truly world class, from the warmth and attentiveness of our team to the comfort of your room and our culinary offerings. To be considered among the top five hotel experiences of your life is an extraordinary compliment and means a great deal to all of us. Your highest rating across all areas and your enthusiastic recommendation are a wonderful recognition of our entire team and a great motivation to continue creating memorable experiences for our guests. We sincerely appreciate your kind words and are delighted to know that we could make your stay so special. We very much look forward to welcoming you back to Hotel Vier Jahreszeiten and creating another exceptional experience for you. Best regards from Hamburg Johanna Jungenkrüger Guest Relations Agent

Dear Guest, Thank you very much for taking the time to share such wonderful feedback following your family stay at Fairmont Hotel Vier Jahreszeiten Hamburg. We are truly delighted to learn that you a. your family had a fabulous time with us a. that your overall experience exceeded your expectations in every aspect. Receiving a perfect score across all categories is a tremendous compliment a. a wonderful recognition of our team's dedication. It is especially rewarding to read your kind comments about our colleagues a. the genuine hospitality you experienced throughout your stay. Your praise for our team as well as your appreciation of the service a. attention to detail mean a great deal to all of us. We are equally pleased that you enjoyed the culinary experiences throughout our hotel a. had the opportunity to discover nearly all of our restaurants. Knowing that our dining venues contributed so positively to your stay is wonderful to hear. A special thank you for highlighting our Kids Rally. Creating memorable experiences for our younger guests is something we are passionate about, a. we are delighted that your children enjoyed the program a. remained engaged throughout their visit. Furthermore, we are pleased that you appreciated the comfort a. tranquility of our accommodations, including our turndown service, the beauty of the rooms, a. the thoughtful architectural details that helped ensure a peaceful a. relaxing stay. We sincerely hope to welcome you a. your family back to the shores of the Inner Alster for another memorable stay in the near future. With warm regards from Hamburg, Jess Sohnekind Hotel Guest Relation

Dear Ms. W., Thank you for sharing such a wonderful review of your recent stay with us. It is a pleasure to hear that you enjoyed the comfort and spaciousness of your room, our breakfast, and the atmosphere of the hotel. We are especially delighted that the warmth and dedication of our team left such a positive impression on you. Receiving a perfect rating across every category is an incredible compliment and a great motivation for our entire team. We are truly grateful for your kind words and your generous recommendation. We hope to have the pleasure of welcoming you back to Hamburg and to the Hotel Vier Jahreszeiten again soon. With warm regards from the Binnenalster, Tamara Brand Guest Relations

Dear Mr. v. B., Thank you very much for your wonderful review and for sharing such a heartfelt compliment with us. Knowing that the Hotel Vier Jahreszeiten Hamburg has been your favourite hotel for more than three decades is truly an honour for our entire team. There is hardly a greater compliment than knowing that our house has remained a special place for you over so many years and continues to be part of your travels and memories. We are delighted that you once again enjoyed your stay with us and that every aspect of your experience received your highest rating. Your continued trust and loyalty mean a great deal to us, and we are especially grateful for your kind recommendation. We very much look forward to welcoming you back to the Hotel Vier Jahreszeiten Hamburg and to continuing this wonderful tradition for many more years to come. With kind regards from the Binnenalster, Tamara Brand Guest Relations