Dear Claudio, Thank you very much for sharing your experience and for highlighting the kindness and attentiveness of our team. We are delighted to know that you enjoyed a comfortable stay. We sincerely apologize for the minor inconveniences you experienced with the doors. As our staff explained during your stay, the seismic activity in the area can sometimes cause adjustments to the structure and the operation of the doors. We greatly appreciate your understanding and your feedback, which helps us continue improving our services. We hope to have the pleasure of welcoming you back to Mercure Bogotá Calle 100 and providing you with an even better experience. Kind regards, Mercure Bogotá Calle 100 Team

Estimado Emerson: Muchas gracias por compartir su excelente valoración de 100 puntos. Nos alegra saber que disfrutó de nuestra ubicación, la comodidad de nuestras instalaciones y nuestra ubicación Nos llena de satisfacción saber que su experiencia fue tan positiva. Sus palabras son una gran motivación para continuar brindando un servicio cercano, amable y de calidad a cada uno de nuestros huéspedes. Esperamos tener el placer de recibirle nuevamente en Mercure Bogotá Calle 100. Cordialmente, Equipo Mercure Bogotá Calle 100

Dear luz C., Thank you very much for sharing your experience and for your excellent rating of 90 points. We are delighted to know that you enjoyed our convenient location, the comfort of our facilities, and especially the friendliness and helpfulness of our team. We are also pleased to hear that you really enjoyed our breakfast. Your kind comments encourage us to continue working hard to provide pleasant and memorable experiences for our guests. We look forward to welcoming you back to Mercure Bogotá Calle 100 in the future. Kind regards, Mercure Bogotá Calle 100 Team

Dear Juan C. D., Thank you very much for your continued trust in Mercure Bogotá Calle 100 and for taking the time to share your experience. It is truly rewarding to know that you consistently enjoy the professional and welcoming service provided by our team. Your special recognition of Carlos and our restaurant staff means a great deal to us, and we will be delighted to share your kind words with them. They will be proud to know they helped make your stay memorable. We also appreciate your feedback regarding the room size. While our room dimensions are part of the hotel's design, your comments are valuable and help us better understand our guests' expectations. Knowing that you choose to stay with us whenever you visit Bogotá is the greatest compliment we could receive. We sincerely look forward to welcoming you back and providing another enjoyable experience. Kind regards, Mercure Bogotá Calle 100 Team

Dear Mike, Thank you very much for your wonderful review and for choosing Mercure Bogotá Calle 100. We are delighted to know that you enjoyed an excellent stay and that our check-in and check-out service, the comfort of your room, and our breakfast met your expectations. Your kind words are a great source of motivation for our entire team, who work every day to provide memorable experiences to our guests. We truly appreciate your preference and look forward to welcoming you back on your next visit to Bogotá. Kind regards, Mercure Bogotá Calle 100 Team

Dear Francois J. Thank you very much for sharing your wonderful feedback and, above all, for your continued loyalty to Mercure Bogotá Calle 100. We are delighted to know that each of your stays has been a positive experience and that our team’s attentiveness, friendliness, and warm smiles have made a difference. Your kind words are a great source of motivation for all of us. We truly appreciate your trust and look forward to welcoming you back on your next visit to Bogotá, where we will continue striving to make you feel at home. Kind regards, Mercure Bogotá Calle 100 Team

Dear Guest, Thank you for taking the time to share your feedback with us. We are pleased to know that you enjoyed our convenient location and found our lobby welcoming. We sincerely apologize that the room size and the noise from the air conditioning did not meet your expectations. Your comments are valuable to us and will be shared with our team as we continue working to improve our guests' experience. We hope to have the opportunity to welcome you back and provide you with an even better stay. Kind regards, Front Desk Team

Dear Guest, Thank you for taking the time to share your feedback with us. First and foremost, we would like to express our sincere gratitude for your loyalty as an ALL Platinum member. It is always a pleasure to welcome valued guests such as yourself, and we truly appreciate your continued trust in our brand. We are pleased to know that you appreciated the friendliness of our reception team and enjoyed our breakfast. At the same time, we sincerely apologize for the inconvenience caused by the power outages and for the discomfort you experienced when a member of our security team entered your room early in the morning. Please rest assured that guest safety, privacy, and comfort are among our highest priorities. We are reviewing this situation internally to ensure that all established procedures regarding room access and guest communication are strictly followed at all times. Your feedback is especially valuable to us, as it helps us improve the experience we provide to our most loyal guests. We regret that we did not fully meet your expectations on this occasion and hope to have the opportunity to restore your confidence during a future stay. Thank you once again for your loyalty and for choosing us. We look forward to welcoming you back soon. Kind regards, Mercure Calle 100

Dear Guest, Thank you for taking the time to share your feedback. We are delighted to know that you enjoyed our convenient location and had a comfortable stay with us. We also appreciate your suggestion regarding the breakfast selection. Your comments about offering healthier bread options, such as wholemeal or multigrain bread, have been shared with our Food & Beverage team for review. Feedback like yours is very valuable as it helps us improve our services and better meet our guests' expectations. We look forward to welcoming you back on your next visit and providing an even better experience. Sincerely, Mercure Calle 100

Dear Guest, We sincerely regret that your experience at our hotel did not meet your expectations. We truly appreciate you taking the time to share your feedback, as it helps us identify opportunities for improvement. We are very sorry that the room lighting and the gym facilities affected your comfort during your stay. Your comments will be shared with the corresponding departments so we can evaluate the necessary improvements and provide an experience that better reflects Mercure brand standards. We hope to have the opportunity to welcome you again in the future and provide you with a much more satisfying experience. Kind regards, Mercure Bogotá Calle 100

Estimado señor Carlos V. Agradecemos mucho la calificación de su experiencia en nuestro hotel, esto nos anima a seguir trabajando y en una Proxima oportunidad poder ofrecerle una mejor experiencia. Saludos Cordiales Mercure Calle 100

Dear Guest Beatriz F., Thank you for your feedback. We are very pleased to hear that you found the room nice and comfortable during your stay. We sincerely apologize for the inconvenience you experienced with the water issue in the bathroom after your shower. This is certainly not the standard we aim to provide, and we understand how this could affect your overall experience. Please rest assured that we will address this matter with our maintenance team to prevent it from happening again. We truly appreciate your comments, as they help us improve our service. We hope to have the opportunity to welcome you back and provide you with a much better experience. Kind regards, Mercure Calle 100

Mr. Jeffrey, Thank you very much for sharing your detailed feedback with us. We are delighted to know that you enjoyed our quiet and convenient location, as well as the freshly prepared omelettes at breakfast. At the same time, we sincerely apologize for the inconvenience you experienced when trying to contact us via email. This is certainly not the level of service we aim to provide. We are currently reviewing this issue to ensure our contact channels are working properly and to prevent this from happening again. We also appreciate your comments regarding transportation. We understand how important clear guidance is for our guests upon arrival, and we will work on improving the information we provide about transfer options from the airport. Thank you again for your valuable feedback. We truly hope to have the opportunity to welcome you back and provide you with an even smoother experience.” Sincerely Mercure Calle 100

Estimado Oscar, Muchas gracias por compartir su experiencia en el Mercure Bogotá Calle 100. Nos alegra saber que encontró nuestra atención buena y que se sintió cómodo durante su estadía. Valoramos su opinión y nos esforzamos por brindar un servicio excepcional. Esperamos tener la oportunidad de atenderlo nuevamente pronto. tendremos muy presente su opinion acerca de la experiencia del huésped en el desayuno y le daremos a conocer al area encargada en busca de mejorar nuestra calidad y experiencia de nuestros huéspedes. Saludos Cordiales El equipo de Mercure Bogotá Calle 100 😊"

Dear Jennifer E. M. C., Thank you for sharing your experience at Mercure Bogotá Calle 100. We appreciate your feedback about the breakfast and restaurant service, and we understand that you felt the breakfast could have more variety, especially for extended stays, and that the restaurant seemed understaffed. We are glad to hear that you were satisfied with our housekeeping and laundry services. In response to your comments, we are reviewing our breakfast offerings to enhance variety and ensure better service in our restaurant, focusing on improving the experience for guests with extended stays. We hope you will consider visiting us again and experience the improvements we are implementing. Your opinion is valuable to us. sincerely Mercure Calle 100

Estimada Sonia Agradecemos sus comentarios y calificación en cuanto a nuestro personal ya que esto nos anima para seguir mejorando cada día más y poder ofrecer a nuestros huéspedes la mejor experiencia. Nos alegra saber que su estadía fue buena y la invitamos a regresar pronto para poder ofrecerle nuestro mejor servicio. Saludos Cordiales Mercure Calle 100

Dear guest, Thank you very much for sharing your feedback with us. We sincerely apologize for the inconvenience you experienced due to the cigarette smell in the lobby. Please be assured that our hotel maintains a strict non-smoking policy, and all our floors are non-smoking, and we regret that this was not respected during your stay. Your feedback is very important to us, and we are reinforcing our monitoring procedures to ensure that this situation does not happen again. We sincerely appreciate your comments and look forward to the opportunity to welcome you again for a more pleasant and comfortable stay. Sincerely Hotel Mercure Calle 100

Dear COLLEEN K. P.. Thank you for sharing your experience with us. We deeply regret the lack of courtesy and kindness you experienced during your stay at our hotel. We understand that customer service is fundamental to us and that your experience did not meet your expectations. We have taken note of your comment and forwarded it to the appropriate department for a thorough review. We are committed to investigating the incident and taking the necessary steps to improve our service in the future. We appreciate your honesty and assure you that we will work to ensure that all our guests receive the friendly and professional service they deserve. sincerely Mercure calle 100

Estimado Sebastian, nos alegra enormemente saber que su estadía en nuestro hotel lleno todas sus expectativas, esto nos ayuda a seguir mejorando la experiencia de nuestros huéspedes. Agradecemos mucho sus comentarios y esperamos que vuelva muy pronto. saludos cordiales Mercure calle 100