Mercure Bogota BH Retiro 4 stars

Customer review rating (ALL Rating) 4.6/5 630 reviews

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Mercure Bogota BH Retiro - Image 1
Mercure Bogota BH Retiro - Image 2
Mercure Bogota BH Retiro - Image 3
Mercure Bogota BH Retiro - Image 4
Av Cll 80 no 10-11, 110221 BOGOTA, Colombia

Description

Hotel extras

  • Strategic location

  • Close to Zona G and 93 Park in Bogotá

  • A few blocks away from the El Retiro, Andino and Atlantis shopping malls

  • Less than a mile from the restaurants, bars and clubs in Zona T.

  • Nightlife destination - Andrés Carne de Res (less than 547 yards/500 m away)

Our accommodation(s)

Book this hotel
Room 1

Room

Standard Rooms with 1 queen-size bed

  • 2 pers. max
  • 21 m² / 226 sq ft
  • Bedding 1 x Queen size bed(s)
  • Views: City View or Park view
  • Accessible room
See availabilities

Hotel location

Mercure Bogota BH Retiro

Av Cll 80 no 10-11
110221 BOGOTA
Colombia

GPS:4.6637916, -74.053359

Telephone
Fax +57 601 7563177

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Shuttle
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property

CAFFE BAR

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.6/5  630 reviews

Customer review rating 5.0/5

Robson C. E. Solo - Confirmed reviews ALL

Dear Mr. Robson, Please accept our sincere thanks for taking the time to complete our survey and share such kind comments about your experience at Mercure BH Retiro. We greatly appreciate not only your excellent ratings but also the time you took to provide us with such detailed feedback, as it helps us continue to offer the best possible service to our guests. We are delighted to hear that you enjoyed a pleasant stay, that our location was convenient for your plans, and that you found our hotel to be a comfortable place to stay. We also especially appreciate your kind words about Andrés. We are very proud to have staff members committed to providing warm and personalized service; it will be our pleasure to share your comments with him. Thank you again for your trust and for choosing us. We look forward to welcoming you back on your next visit to Bogotá and continuing to create memorable experiences for you. Sincerely, The Mercure BH Retiro Team

Customer review rating 5.0/5

Aileen T. K. Business - Confirmed reviews ALL

Dear Mr. Aileen: Thank you very much for sharing your experience and for your kind words. We are delighted to hear that your stay was perfect in every way and that you found everything you needed at our hotel. We are especially pleased that you enjoyed our location, the service provided by our team, and the quality of our breakfast. Comments like yours are a great reward for our entire staff and motivate us to continue offering exceptional experiences to our guests. It has been a true pleasure to have you stay with us. We look forward to welcoming you back very soon for another equally memorable stay. Sincerely, The Mercure Bh el Retiro Team

Customer review rating 0.5/5

Henry R. S. Solo - Confirmed reviews ALL

Dear Mr. S., Thank you very much for sharing your experience with us. We sincerely apologize for the inconvenience caused during your stay due to the malfunctions in the hotel elevators. We fully understand the inconvenience this caused, especially having to walk up to the seventh floor and carry your luggage up the stairs during your checkout. This is certainly not the experience we wish to provide our guests. We would like to inform you that the situation was caused by an unexpected technical issue, and our team worked urgently with the maintenance provider to restore service as soon as possible. Nevertheless, we recognize the impact this had on your comfort and offer our sincerest apologies. We greatly appreciate your feedback, as it helps us identify opportunities for improvement and strengthen our protocols for handling these types of situations. Once again, we would like to offer our sincerest apologies for the inconvenience this situation caused you during your stay. Sincerely, The Mercure Bh el Retiro Team

Customer review rating 3.5/5

Michelle M. R. Solo - Confirmed reviews ALL

Dear Ms Michelle, Thank you very much for sharing your feedback and for staying with us. We are delighted to hear that you enjoyed our excellent location. We are sorry that your experience was affected by maintenance issues and the speed of the Wi-Fi connection. We greatly value your feedback, as it helps us identify areas for improvement. We would like to let you know that we are already working on these issues to offer a more comfortable and satisfying experience to all our guests. We hope to have the opportunity to welcome you back and provide you with a much better stay on your next visit. Kind regards, The Mercure Bh el Retiro Team

Customer review rating 5.0/5

Diana M. O. L. Couples - Confirmed reviews ALL

Dear Ms. Diana: We sincerely appreciate the time you took to share your feedback about your recent stay with us. We are pleased to hear that you had a very positive experience during your stay and that you felt well taken care of by our team. We are especially glad that you highlighted the friendliness, courtesy, and willingness of our front desk staff to assist with your requests, as well as the service provided by César, who is known for his professionalism and warmth. It will be our pleasure to share your kind words with him and the entire team. We look forward to welcoming you again on your next visit to Bogotá. Sincerely, The Mercure BH El Retiro Team

Other web-users rate our hotel

  • 352 reviews 9.9/10 Location
  • 283 reviews 6.6/10 Room
  • 412 reviews 9.2/10 Service
  • 20 reviews 5.6/10 WiFi
  • 219 reviews 7.9/10 Breakfast
  • 108 reviews 8.3/10 Cleanliness
  • 6 reviews 4.5/10 Bar

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