Mercure Bogota BH Retiro 4 stars

Customer review rating 4.5/5 604 reviews
Mercure Bogota BH Retiro
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+ 18 Services
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Room 1

Number of guests
Children's age

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Hotel extras

  • Strategic location

  • Close to Zona G and 93 Park in Bogotá

  • A few blocks away from the El Retiro, Andino and Atlantis shopping malls

  • Less than a mile from the restaurants, bars and clubs in Zona T.

  • Nightlife destination - Andrés Carne de Res (less than 547 yards/500 m away)

Services in the hotel and nearby

Check-in from 15h00

Check out up to 12h00

Paying

Services and practical information
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • 100% non-smoking hotel
  • AEROPUERTO EL DORADOPaying
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • LATE CHECK-OUT UP TO 6PMPaying
  • Shoe shine machine
  • Porter
Catering
  • Breakfast
  • 1 bar(s)
Leisure and activities
  • Fitness centre
  • Well-being
Business services
  • 2 meeting room(s)
  • Business centre
  • Copy/print service available

Hotel location

Mercure Bogota BH Retiro

Av Cll 80 no 10-11
110221
bogota
colombia

Tel: +5717563177

Fax: (+57)1/7563177

Contact email

Check-in from 15h00

Check out up to 12h00

  • ESTACION HEROES :   TRASMILENIO HEROES

  • By plane

    AEROPUERTO EL DORADO At 16km / 9.94 miles - Shuttle paying

  • By train

    ESTACION HEROES At 1km / 0.62 miles

GPS :4.6637916, -74.053359

Our accommodations

53 comfortable and modern rooms with everything you need for well-deserved relaxation after a day's work. Equipped with WIFI, iPod docking station, LCD TV with cable channels, minibar and coffee machine.

Accessible room

Standard Rooms with 1 queen-size bed

  • Max. number of persons: 2
  • Area: From 21
  • Views: Park view, City side *

* Subject to availability

  • High speed internet
  • Coffee/tea making facilities
  • Bathroom products
  • Direct dial telephone

Our restaurants and bars

CAFFE BAR

Photo non contractuelle / Strictly non binding

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 2

  • Maximum size: 21

  • Maximum capacity: 20 people

  • Maximum banquet capacity: 8 people

Find out more

Our guest reviews for
Mercure Bogota BH Retiro

100% genuine reviews from our guests

Find out more

ALL Rating 4.5/5

604 reviews

tripadvisor

TripAdvisor Rating 4.0/5

246 reviews

TripAdvisor Certificate of Excellence
Certificate of excellence 2019

Very well located.

Customer review rating 4.5/5

Jose L. Business - 03/02/2020 Confirmed reviews ALL

Smooth.

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Emma Medina General Manager

Very good

Customer review rating 4.5/5

Juan H. Solo - 16/01/2020 Confirmed reviews ALL

It was a nice room, small but adequate with the amenities. Excellent location and the staff was very friendly and helpful.

Dear HERNANDEZ, We very much appreciate your comments regarding your stay at the Mercure Bogota Bh Retiro. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Emma Medina Manager

Friendly, helpful staff, comfortable hotel in a great location.

Customer review rating 4.5/5

Anonymous Solo - 16/01/2020 Confirmed reviews ALL

Mine was just a brief stop after a long series of overnight international flights. Bogota Mercure was a nice place to rest and recover before my onward journey.

Dear Mr. KAY , We very much appreciate your comments regarding your stay at the Mercure Bogota Bh Retiro. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Emma Medina Manager
Customer review rating 4.5/5

Anonymous Couples - 08/01/2020 Confirmed reviews ALL

The mattress is very hard and no air condition

Dear JANICE , We very much appreciate your comments regarding your stay at the Mercure Bogota Bh Retiro. It is always a pleasure to receive positive feedback. I would like to inform you that on 2020 we will make changes on our rooms and two of those changes will be: new mattresses and new pads wich will make our beds much more comfortable. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Emma Medina General Manager

tres satisfaite

TripAdvisor rating 4.0/5

Guide715280 Family - 17/12/2019 TripAdvisor review

Staff was very polite and service-minded. Everything was in order. I had a very nice room. All together I was satisfied with my stay. The only thing that I might wished to change that breakfast got a bit monotonous as I was there for 12 days and breakfast offered little variety

Good

Customer review rating 4.5/5

Julio N. Business - 09/12/2019 Confirmed reviews ALL

Overall pretty good

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Emma Medina Manager

Excellent completly satisfaction

Customer review rating 4.5/5

Liliy Solo - 07/12/2019 Confirmed reviews ALL

I feel comfortable and secure, and very satisfied in my staying, the staff is excellent

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and you felt comfortable and safe with us. We hope to see you again very soon. Sincerely, Emma Medina Manager

Excellent staff

Customer review rating 4.5/5

Paula S. Solo - 07/11/2019 Confirmed reviews ALL

The staff were excellent. Particularly the reception staff. My luggage was significantly delayed and they were all helpful and empathetic to the situation.

Dear SIMPSON PAULA CLAIRE, We very much appreciate your comments regarding your stay at the Mercure Bogota Bh Retiro. It is always a pleasure to receive positive feedback. I will share your comments with our team. All our hotel team is always ready to help in every situation. I am happy to know that our recepction team was able to solve your situation regarding your luggage. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Emma Juliana Medina Directora

Excellent place

Customer review rating 4.5/5

Ana R. Business - 06/11/2019 Confirmed reviews ALL

It was very comfortable.

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Emma Juliana Medina Manager

Good

Customer review rating 4.5/5

Gilberto Solo - 04/11/2019 Confirmed reviews ALL

Good hotel, but Street repair when I booked

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay. Also we are happy to tell you that the repairs son the street will be finishing soon. We hope to see you again very soon. Sincerely, Emma Juliana Medina Manager

Good hotel in good location.

Customer review rating 4.5/5

Anonymous Business - 03/11/2019 Confirmed reviews ALL

Great staff. Very helpful. Nice rooms and a great location in the heart of Bogota. Easy, safe walking to good restaurants. Some improvement of the gym facilities would be good. At least need some free weights and some floor space for stretching and abs.

Dear Guest, We very much appreciate your comments regarding your stay at the Mercure Bogota Bh Retiro. It is always a pleasure to receive positive feedback. I will double check your recommendations regarding our fitness center. As a limited service type of hotel, we do not offer the weights service, however we will evaluate it and see the way to improve the space for our guests. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Emma Juliana Medina Manager.

Convenient, functional and safe

Customer review rating 4.5/5

Anonymous Business - 31/10/2019 Confirmed reviews ALL

Located in an up-market suburb within easy walking distance of smart shopping centres, embassies and a selection of decent cafes, bars and restaurants. Current building site out-front suggests the neighbourhood will soon be even more pleasant. Comfortable, spacious room (no disturbance from building site in side-facing room), though bathroom fittings in need of maintenance. Room equipped with a capsule coffee machine. Varied but somewhat restricted choice at breakfast, coffee from a machine. Helpful staff, excellent airport pick-up service. Would stay again, for convenient and safe location.

Dear Mr. P., We very much appreciate your comments regarding your stay at the Mercure Bogota Bh Retiro. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. I will double check the bathroom at your room with maintenance and make sure we fix what seems to be faulty. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Emma Medina General Manager

Excellent Service

Customer review rating 4.5/5

Carlos Families - 04/10/2019 Confirmed reviews ALL

Just wonderful. Nice staff from deskfront through room service.

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Emma Juliana Medina Manager

Mercure Madness

TripAdvisor rating 4.0/5

EastMidlandsMt2 Couples - 04/10/2019 TripAdvisor review

We stopped 11nights at this hotel, unfortunately in front was a building site!! They were digging up the roads and pavement to presumably to improve the surfaces. This meant dust, noise and taxis could not get to the hotel. Whilst we were searching of our taxi we got scamed by bogus policemen who took our cash, Also rooms noisy as bedroom doors were being shut with very strong door closers. Hotel were adding at least 20% onto the actual cost of a taxi if they booked it for you.

Dear Guest, Thank you for your comments and for ranking us. I am sorry that your stay at Mercure Bh Retiro did not meet your expectations. I know the construction outside can cause inconvenience regarding noise and dust. However, I would like to inform you that it will end during the next weeks, and our location will officially be part of the "Zona Rosa" from Bogota. Regarding the taxis from the hotel, this a third party company that gives services only for tourism purposes and prices variety, however the hotel can also help you with hiring yellow cab services in order to fulfill your needs anytime. We hope to have a new opportunity in the future to have you back again with us, and give you the real experience we deliver every time. Kind regards, Emma Juliana Medina Manager

Decent business hotel

Customer review rating 4.5/5

Joseph L. Business - 22/09/2019 Confirmed reviews ALL

Overall, the hotel is fine for a business trip and the location is relatively good with restaurants around it. I would have liked to have seen a slightly more complete (more hot protein, other than eggs) breakfast. The staff was friendly. I was disappointed that my room was not cleaned or shampoo replenished 1 day but I know I could have asked for more. The soap dish was kind of funny and not very stable, at the bathroom sink. I was glad there was an iron and ironing table available.

Dear Mr. L., Thank you for taking the time to tell us about your experience at the Mercure Bogota Bh Retiro. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address absence of amenities as you should have a replacement daily. Also, I will check with our chef new products to add as protein to our breakfast. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Emma Juliana Medina Manager

Excelente trato

Customer review rating 4.5/5

Emilio H. Business - 09/09/2019 Confirmed reviews ALL

Estancia agradable ambiente cordial

Estimado Sr. H., Muchas Gracias por su comentario positivo acerca de nuestro hotel y por resaltar el excelente trató recibido por parte de todos nuestros colaboradores. Nos alegra que haya disfrutado su estancia con nosotros y esperamos poder pronto verlo de vuelta. Atentamente, Emma Juliana Medina Directora
Customer review rating 4.5/5

M. Business - 08/09/2019 Confirmed reviews ALL

Good location, kind personnel, nice breakfast. Pretty minimalistic and literally no gym.

Dear Mr. Schiattone, Thank you for taking the time to tell us about your experience at the Mercure Bogota Bh Retiro. I am sorry that your experience at the gym did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Emma Medina Manager
Customer review rating 4.5/5

Anonymous Couples - 26/08/2019 Confirmed reviews ALL

Everyone was kind and friendly. The location was good and the room was quiet. Our stay would have been more enjoyable and restful if the bed was more comfortable. It was just too hard!!

Dear Natalia O., We very much appreciate your comments regarding your stay at the Mercure Bogota Bh Retiro. It is always a pleasure to receive positive feedback. I will share your comments with our team. I understand the inconvinience with the mattress, we are looking forward for an invesment on this matter for the first trimester of 2020 by having toppers on top of mattresses upon request for our guest. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Emma Juliana Medina Manager
Customer review rating 4.5/5

Anonymous Business - 22/08/2019 Confirmed reviews ALL

The personnel was very good and welcoming. However, the issue we had was teh work in the street strating at 5AM to 7PM and this was really annoying. Also, as most places in Bogota, the hotel did not have an heating/ AC system and it since the days were cold, it was very cold in the room. Thank you, Philippe

Dear Philippe, Thank you for taking the time to tell us about your experience at the Mercure Bogota Bh Retiro. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We know that the work at the street had been an inconvinient for some of our guest. However I woud like to inform you that they will soon finish their work. Regarding the heating, please, on your next visit do not hesitate on asking for one. We do not have one permanently in the room, however or housekeeping team can help you with it. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Emma Medina Director

NOT GOOD

Customer review rating 4.5/5

Anonymous Business - 13/08/2019 Confirmed reviews ALL

one of the most deception hotel experience, reception people are not cute and security people also and they way that you put the mini bar and snacks products it is like a joke, you put several products just to force a sale, a totally kind of deception, but the worst was the reception person (Giancarlo Rivera) he beieved that he is the hotel owner as the same the security Guard named Yimi or something like that, hoping no to back to that kind of servce that you have, the only good thing that you have is the breakfast, because you don't even have air and weather in your rooms, and the noise it was horrible in the nights.

Estimado Sr. M., Le agradecemos el tiempo que se ha tomado para hacernos llegar los comentarios sobre su estancia en Mercure Bogotá Bh Retiro. Sentimos enormemente que su experiencia no haya alcanzado sus expectativas; por favor permítanos hacerle llegar nuestras mas sinceras disculpas. En Mercure, nos esforzamos en proporcionar un servicio de calidad a cada uno de nuestros clientes, por ello sus comentarios son muy importantes para nosotros. Por favor tenga por seguro que tomaremos las medidas necesarias para mejorar aquellos aspectos mencionados por usted; sin embargo lamentamos su percepción de la amabilidad del personal que nombra en su comentario los cuales por el horario son las personas encargadas del hotel y deben cumplir estrictamente con los protocolos de seguridad y leyes nacionales para el ingreso de todos los huéspedes y visitantes. Con respecto al aire acondicionado en las habitaciones efectivamente el hotel no cuenta con ello ; sin embargo para su mayor comodidad en la recepción podrá solicitar calefactores portátiles y ventiladores las 24 horas. Apreciamos sinceramente que haya compartido con nosotros este asunto y confiamos en que nos dé una nueva oportunidad para poder ofrecerle un servicio óptimo. Reciba un cordial saludo. Fernando Ardila Director
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