Mercure Bogota BH Retiro

Mercure Bogota BH Retiro 4 stars

Customer review rating (ALL Rating) 4.5/5 79 reviews

ALLSAFE approved hotel

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Description

Hotel extras

  • Strategic location

  • Close to Zona G and 93 Park in Bogotá

  • A few blocks away from the El Retiro, Andino and Atlantis shopping malls

  • Less than a mile from the restaurants, bars and clubs in Zona T.

  • Nightlife destination - Andrés Carne de Res (less than 547 yards/500 m away)

Hotel location

Mercure Bogota BH Retiro

Av Cll 80 no 10-11
110221 BOGOTA
Colombia

  • ESTACION HEROES:  TRASMILENIO HEROES

  • By plane

    AEROPUERTO EL DORADO At 16km / 9.94 miles - Shuttle paying

  • By train

    ESTACION HEROES At 1km / 0.62 miles

GPS:4.6637916, -74.053359

Hotel services

Check-in from - Check out up to

In summary
On site
  • Car park
  • Shuttle
  • Wheelchair accessible hotel
  • Well-being
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms

CAFFE BAR

Our accommodation(s)

53 comfortable and modern rooms with everything you need for well-deserved relaxation after a day's work. Equipped with WIFI, iPod docking station, LCD TV with cable channels, minibar and coffee machine.

Standard Rooms with 1 queen-size bed

Accessible room

  • Max. number of persons: 2
  • Area: From 21 / 226 sq ft
  • Views: Park view, City View Note

Note :

*Subject to availability

  • Coffee/tea making facilities

Our guest reviews

Our guest reviews for
Mercure Bogota BH Retiro

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  79 reviews

TripAdvisor Rating  4.0/5  263 reviews

Excellent Stay

TripAdvisor rating 5.0/5

Coastal611843 TripAdvisor review

Hotel is located in a great area that is lively and safe. The staff at the hotel were very attentive and helped out with any issues/questions we had. Rooms were nice and spacious and contained all of the amenties we required.

Staff Very Helpful

TripAdvisor rating 5.0/5

500detlef Solo travel - TripAdvisor review

This last time I spent only one night at that hotel, but I had to fill in and produce all the documents that are presently required to return to Germany from a so-called covid-19 high risk country where hotel staff at the front-desk was very helpful scanning in documents etc. Well, they should also have known how to deblock the safe in the room (by pressing 1*); I had to wait for the caretaker to fix that.

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, General Manager

3rd stay love it best location, A+Internet, A+staff

Customer review rating 5.0/5

Cheryl F. Solo - Confirmed reviews ALL

I arrive with a very small legitimate service dog and the staff was very attentive like always. Cezar was always very attentive to my needs and my parents needs which state next to me. The bartender made amazing herbal teas and drinks, housekeeping staff was very on top of mu request. The Internet works perfect it’s a big plus for me and is walking distance to a big mall and a lot of restaurants and bars and shopping. This is my first day at this place and I will continue to stay here.

Dear CHERYL F., We very much appreciate your comments regarding your stay at the Mercure Bogota Bh Retiro. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mercure bh el Retiro Team.

Excellent location, friendly staff

Customer review rating 5.0/5

Matt Solo - Confirmed reviews ALL

Everything was great. Everything was in good condition, great location, and friendly, helpful staff.

Dear MATHEW W., We very much appreciate your comments regarding your stay at the Mercure Bogota Bh Retiro. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mercure bh Retiro Team.

Well located and good service

Customer review rating 5.0/5

Ana Business - Confirmed reviews ALL

The hotel is walking distance from shops and excellent restaurants

Dear ELENA K., We very much appreciate your comments regarding your stay at the Mercure Bogota Bh Retiro. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mercure bh el Retiro Team.

Good stay but…

Customer review rating 3.5/5

Jose R. Couples - Confirmed reviews ALL

At first the room that I was given had web spiders and I got stuck in bathroom for 30 to 40 minutes the personnel was very friendly and tried their best to get me out, it was not a nice experience but finally I got out and they gave a better room.

Dear Mr. R., Thank you for taking the time to tell us about your experience at the Mercure Bogota Bh Retiro. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Mercure bh el Retiro Team

Great Hotel, lovely breakfast! Enjoyed our stay!

Customer review rating 4.5/5

Ak Couples - Confirmed reviews ALL

We stayed for a few nights and really enjoyed our stay! Lovely hotel, clean room, breakfast was nice, there was a fitness area and easy access to most parts of Bogota!

Dear AADHILA K., We very much appreciate your comments regarding your stay at the Mercure Bogota Bh Retiro. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mercure bh el Retiro Team.

Well located, a super friendly staff, easy to move around the city

Customer review rating 4.5/5

Intan I. P. S. Solo - Confirmed reviews ALL

I had a great time. The location is perfect and easy to find the neighbourhood. In front of the property there is a park that I enjoyed most of the morning time. Safe place to move around especially nearby from the restaurants, bars and city centre, the place to shop.

Dear ITAN P., We very much appreciate your comments regarding your stay at the Mercure Bogota Bh Retiro. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mercure bh Retiro Team

Customer review rating 3.5/5

Luis Business - Confirmed reviews ALL

Stay was pleasant. Personnel are nice and helpful. Unfortunately some construction was going on and it went for long hours (past 7:00 pm) other than that, the hotel. Is well located. I would go back.

Dear LUIS T., We greatly appreciate your comments regarding your stay at Mercure Bogota Bh Retiro. Your comments are very important to us and we will surely take them into account to continue improving our service. Thank you once again for sharing your experience with us and we look forward to serving you for your next visit. Sincerely, Mercure bh El Retiro team

Good stay

Customer review rating 4.5/5

D Solo - Confirmed reviews ALL

Nice breakfast, great location, great staff

Dear DANIEL C., We very much appreciate your comments regarding your stay at the Mercure Bogota Bh Retiro. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mercure bh Retiro Team

No air conditioner, terrible smell

Customer review rating 1.5/5

Jose Solo - Confirmed reviews ALL

You can smell fried eggs in your room when they are doing breakfast in the restaurant

Dear JOSE C., Thank you for taking the time to tell us about your experience at the Mercure Bogota Bh Retiro. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Nice rooms, clean, good service and location

Customer review rating 4.5/5

David Friends - Confirmed reviews ALL

Nice rooms, clean, good service and location. To repeat my next time in Bogota

Dear DAVID L., We very much appreciate your comments regarding your stay at the Mercure Bogota Bh Retiro. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mercure bh Retiro team.

Well located, good breakfast, friendly staff

Customer review rating 4.0/5

Catalina W. Couples - Confirmed reviews ALL

A very pleasant experience.

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely,

Good location

Customer review rating 4.0/5

Anonymous Friends - Confirmed reviews ALL

Staff helpful, location is great, clean rooms. No opening windows and no a/c

Dear MUAMMER E., We very much appreciate your comments regarding your stay at the Mercure Bogota Bh Retiro. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Decent hotel

Customer review rating 3.0/5

Jeremy Friends - Confirmed reviews ALL

Staff was very helpful with needs. Hotel was a good for the price.

Dear JEREMY P., Thank you for taking the time to tell us about your experience at the Mercure Bogota Bh Retiro. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Finally Back - Location Now Upgraded

TripAdvisor rating 5.0/5

500detlef Solo travel - TripAdvisor review

The hotel is back at service. Staff is helpful as before. The location has now improved with the works on the street finished and the park in front upgraded. Due to pandemic, breakfast is now distributed by staff - no more takeaway for hygienic reasons, but I can live with that. Room cleaning on Sunday was very late (3 pm). Hotel apologised for the noise caused by a hotel guest one night; they had to call the police for help.

Dear Guest, We really appreciate your positive comments regarding your stay at Mercure bh Retiro. We are happy to know you have seen the changes on the main avenue in front on the hotel and how it has impact positive on our location. As you mentioned, because of COVID – 19 we are not loner aloud to have a buffet service, However if there is a day where you are leaving early in the mornings we can arrange a take away breakfast for you in the future. We also thank you for understanding the inconvenience we had with another guest in the hotel, but fortunately we had the local authorities support to solve it. We hope you come back soon to visit us again. Kind regards, Emma Medina General Manager

tres satisfaite

TripAdvisor rating 5.0/5

Guide715280 Families - TripAdvisor review

Staff was very polite and service-minded. Everything was in order. I had a very nice room. All together I was satisfied with my stay. The only thing that I might wished to change that breakfast got a bit monotonous as I was there for 12 days and breakfast offered little variety

Mercure Madness

TripAdvisor rating 2.0/5

EastMidlandsMt2 Couples - TripAdvisor review

We stopped 11nights at this hotel, unfortunately in front was a building site!! They were digging up the roads and pavement to presumably to improve the surfaces. This meant dust, noise and taxis could not get to the hotel. Whilst we were searching of our taxi we got scamed by bogus policemen who took our cash, Also rooms noisy as bedroom doors were being shut with very strong door closers. Hotel were adding at least 20% onto the actual cost of a taxi if they booked it for you.

Dear Guest, Thank you for your comments and for ranking us. I am sorry that your stay at Mercure Bh Retiro did not meet your expectations. I know the construction outside can cause inconvenience regarding noise and dust. However, I would like to inform you that it will end during the next weeks, and our location will officially be part of the "Zona Rosa" from Bogota. Regarding the taxis from the hotel, this a third party company that gives services only for tourism purposes and prices variety, however the hotel can also help you with hiring yellow cab services in order to fulfill your needs anytime. We hope to have a new opportunity in the future to have you back again with us, and give you the real experience we deliver every time. Kind regards, Emma Juliana Medina Manager

Nice place, nice hotel

TripAdvisor rating 5.0/5

Scenic00510345481 Business - TripAdvisor review

Hotel is in a very nice area, walking distance from several restaurants, bars, coffee shops etc. Hotel has a good breakfast and room (I staid in #6 floor) was good and cosy. Hotel staff were polite and helpful

Dear Scenic00510345481 Thank you for share your experience and opinión about our Hotel, allowing more travelers to know about Mercure Bogotá bh Retiro and our services. It has been a pleasure to have you at home, and we would like to welcome you back in a near future. Sincerely Fernando Ardila Manager

Great Location, Property Needs Help

TripAdvisor rating 2.0/5

Reginald W Solo travel - TripAdvisor review

Smaller hotel in a great location. Breakfast was good, chef varied items, very helpful. Front desk was very helpful. Hallway outside my room was dark as the motion detectors did pick up my movements to turn light on. Room didn't have heat so evenings were cooler than ideal. Shower needed about 10 minutes to have warm water. Bathroom showed evidence of a repair with towel hooks and soap disk loose on the wall. When I first turned on the water to wash hands. Brown water came out. Hallway outside room looks like they could have had water leak. Bed was not comfortable, left a day early as a result.

Dear Mr. Woodroffe Thank you for taking the time to tell us about your experience at the Mercure Bogotá Bh Retiro. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. Unfortunately We had hydraulic problems so We cut the water for a few momments thats why the first water coming a little be turbid, also We have heaters and additional blankets for the rooms, to avoid the cold of the nights 24 hour at reception by request. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Best regards Fernando Ardila Manager

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