Mercure Bogota BH Retiro 4 stars

It was a nice room, small but adequate with the amenities. Excellent location and the staff was very friendly and helpful.

Mine was just a brief stop after a long series of overnight international flights. Bogota Mercure was a nice place to rest and recover before my onward journey.

The mattress is very hard and no air condition

Staff was very polite and service-minded. Everything was in order. I had a very nice room. All together I was satisfied with my stay. The only thing that I might wished to change that breakfast got a bit monotonous as I was there for 12 days and breakfast offered little variety

Overall pretty good

I feel comfortable and secure, and very satisfied in my staying, the staff is excellent

The staff were excellent. Particularly the reception staff. My luggage was significantly delayed and they were all helpful and empathetic to the situation.

It was very comfortable.

Good hotel, but Street repair when I booked

Great staff. Very helpful. Nice rooms and a great location in the heart of Bogota. Easy, safe walking to good restaurants. Some improvement of the gym facilities would be good. At least need some free weights and some floor space for stretching and abs.

Located in an up-market suburb within easy walking distance of smart shopping centres, embassies and a selection of decent cafes, bars and restaurants. Current building site out-front suggests the neighbourhood will soon be even more pleasant. Comfortable, spacious room (no disturbance from building site in side-facing room), though bathroom fittings in need of maintenance. Room equipped with a capsule coffee machine. Varied but somewhat restricted choice at breakfast, coffee from a machine. Helpful staff, excellent airport pick-up service. Would stay again, for convenient and safe location.

Just wonderful. Nice staff from deskfront through room service.

We stopped 11nights at this hotel, unfortunately in front was a building site!! They were digging up the roads and pavement to presumably to improve the surfaces. This meant dust, noise and taxis could not get to the hotel. Whilst we were searching of our taxi we got scamed by bogus policemen who took our cash, Also rooms noisy as bedroom doors were being shut with very strong door closers. Hotel were adding at least 20% onto the actual cost of a taxi if they booked it for you.

Hotel is in a very nice area, walking distance from several restaurants, bars, coffee shops etc. Hotel has a good breakfast and room (I staid in #6 floor) was good and cosy. Hotel staff were polite and helpful

Smaller hotel in a great location. Breakfast was good, chef varied items, very helpful. Front desk was very helpful. Hallway outside my room was dark as the motion detectors did pick up my movements to turn light on. Room didn't have heat so evenings were cooler than ideal. Shower needed about 10 minutes to have warm water. Bathroom showed evidence of a repair with towel hooks and soap disk loose on the wall. When I first turned on the water to wash hands. Brown water came out. Hallway outside room looks like they could have had water leak. Bed was not comfortable, left a day early as a result.