Mercure Bogota BH Retiro 4 stars

Customer review rating (ALL Rating) 4.6/5 495 reviews

Mercure Bogota BH Retiro - Image 1
Mercure Bogota BH Retiro - Image 2
Mercure Bogota BH Retiro - Image 3
Mercure Bogota BH Retiro - Image 4
Av Cll 80 no 10-11, 110221 BOGOTA, Colombia

Description

Hotel extras

  • Strategic location

  • Close to Zona G and 93 Park in Bogotá

  • A few blocks away from the El Retiro, Andino and Atlantis shopping malls

  • Less than a mile from the restaurants, bars and clubs in Zona T.

  • Nightlife destination - Andrés Carne de Res (less than 547 yards/500 m away)

Our accommodation(s)

Room

Standard Rooms with 1 queen-size bed

  • 2 pers. max
  • 21 m² / 226 sq ft
  • Bedding 1 x Queen size bed(s)
  • Views: City View or Park view
  • Accessible room

Hotel location

Mercure Bogota BH Retiro

Av Cll 80 no 10-11
110221 BOGOTA
Colombia

GPS:4.6637916, -74.053359

Telephone
Fax +57 601 7563177

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Shuttle
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property

CAFFE BAR

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.6/5  495 reviews

TripAdvisor Rating  4.1/5  278 reviews

Customer review rating 5.0/5

Julio R. C. A. Business - Confirmed reviews ALL

Todo impecable

Estimado Sr. C., Queremos agradecerle el tiempo dedicado para dejarnos sus calificaciones sobre su estancia en nuestro hotel Mercure Bogotá Bh Retiro. Su opinión es importante para nosotros, ya que nos permite saber la impresión de nuestros huéspedes y entender si estamos cumpliendo con las expectativas en cuanto a nuestros servicios. Para motivar a nuestros colaboradores compartiremos sus valoraciones, ya que estamos seguros de que servirá de estímulo para todos los que tuvieron incidencia en su estancia. Gracias de nuevo por compartir su experiencia y esperamos poder ser su lugar de alojamiento en su próxima visita a Bogotá. Cordialmente, El equipo de Mercure bh el Retiro

Customer review rating 2.5/5

Henrique K. F. Business - Confirmed reviews ALL

I stayed in this hotel about 8 years ago and had a great experience by then. I am said to see that the hotel did not stand the test of time. The breakfast is almost a joke, the room is somehow outdated. The lack of a real gym is also a big flaw. The amenities were very poor as well. So, the good hotel I knew is only the memory.

Mr. K., We are very sorry to receive feedback such as yours, as it is not the perception that customers have when they choose us as their place of accommodation. Since its inception, our hotel has been equipped with everything necessary to ensure that our customers have the best experience possible, and we continue to work toward this goal over time. However, we will escalate your comments so that the issues you mentioned can be evaluated if necessary. We are very sorry that your experience was not what you expected. Sincerely, The Mercure Bh el Retiro Team

Customer review rating 4.5/5

Virgen N. P. P. Families - Confirmed reviews ALL

Nice hotel, good breakfast, great location

Dear Mrs. Virgen N., We would like to thank you for taking the time to leave us your comments about your stay at our Mercure Bogotá Bh Retiro hotel. Your opinion is important to us, as it allows us to know our guests impressions and understand whether we are meeting expectations in terms of our services. Thank you again for sharing your experience, and we hope to be your accommodation of choice on your next visit to Bogotá. Sincerely, The Mercure bh el Retiro team

Wrongfully Charged Taxes

TripAdvisor rating 1.0/5

Juan S TripAdvisor review

This hotel wrongfully charges guests taxes that are not required and refuses check-in unless they are paid. They give you a million reasons to justify why they are charging the tax - all false. The DIAN office at the Airport (Colombia’s tax authority) confirmed the charges are improper, and their claim that you can get a refund at the airport is false. They’re essentially scamming guests. The Wi-Fi is also terrible. Rooms are dated. Avoid this hotel. I will update the review if the hotel resolves the issue. If you see this review they never refunded the improperly charged taxes.

Customer review rating 5.0/5

Salcedo S. C. A. Couples - Confirmed reviews ALL

Excellent location and friendly staff! The place was spotless, and the breakfast was delicious.

Dear Ms. C., We would like to thank you for taking the time to leave us your comments about your stay at our Mercure Bogotá Bh Retiro hotel. Your opinion is important to us, as it allows us to know our guests' impressions and understand whether we are meeting their expectations in terms of our services. Thank you again for sharing your experience, and we hope to be your accommodation of choice on your next visit to Bogotá. Sincerely, The Mercure bh el Retiro team

In partnership with TripAdvisor

Other web-users rate our hotel

  • 311 reviews 9.7/10 Location
  • 269 reviews 6.5/10 Room
  • 370 reviews 9.1/10 Service
  • 19 reviews 6/10 WiFi
  • 200 reviews 7.9/10 Breakfast
  • 90 reviews 8/10 Cleanliness
  • 49 reviews 8.6/10 Value
  • 9 reviews 2.3/10 Wellness Area

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.