Mercure Bogota BH Retiro 4 stars

Customer review rating (ALL Rating) 4.6/5 565 reviews

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Description

Hotel extras

  • Strategic location

  • Close to Zona G and 93 Park in Bogotá

  • A few blocks away from the El Retiro, Andino and Atlantis shopping malls

  • Less than a mile from the restaurants, bars and clubs in Zona T.

  • Nightlife destination - Andrés Carne de Res (less than 547 yards/500 m away)

Our accommodation(s)

Room

Standard Rooms with 1 queen-size bed

  • 2 pers. max
  • 21 / 226 sq ft
  • Bedding 1 x Queen size bed(s)
  • Views: City View or Park view
  • Accessible room

Hotel location

Mercure Bogota BH Retiro

Av Cll 80 no 10-11
110221 BOGOTA
Colombia

GPS:4.6637916, -74.053359

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Shuttle
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property

CAFFE BAR

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.6/5  565 reviews

Customer review rating 5.0/5

Cheryl F. B. Couples - Confirmed reviews ALL

Is the eighth time I stay in this location we love the quietness walking distance to the mall and service from the Front Desk. Breakfast was great and very comfortable mattress really hot water and great Internet.

Dear Mr. F., We would like to thank you for taking the time to leave us your feedback on your stay at our Mercure Bogotá Bh Retiro hotel. Your opinion is important to us, as we take pride in making a lasting impression on our guests and understanding that we are meeting their expectations. To motivate our staff, we will share your feedback and comments, as this will serve as encouragement for everyone who was involved in your stay. Thank you again for sharing your experience, and we hope to be your accommodation of choice on your next visit to Bogotá. Sincerely, The Mercure bh el Retiro team

Customer review rating 1.0/5

Paulina I. E. Business - Confirmed reviews ALL

The team is always trying to get pay for any question: not coffee capsule because the cleaning lady did not put back, you have to pay, you ask for laundry no invoice receive, you have to pay beforehand and the full period without even being able to cancel 1 night even if staying for 2 weeks in total, no suport to client. I have never experienced such a bad experience with Mercure. The smell of breakfast in your room, the noise, no light, internet cuts.

Dear Ms. Paulina, We would like to thank you for taking the time to leave us your comments and feedback about your stay at our Mercure Bogotá Bh Retiro hotel. Your opinion is important to us, as it allows us to evaluate every aspect mentioned in your review. We are very sorry about the experience you had with us, as it is not the level of service our guests are accustomed to receiving. Thank you again for sharing your experience. Sincerely, The Mercure bh el Retiro team

Customer review rating 2.0/5

Edwin J. A. A. Business - Confirmed reviews ALL

The location is great, but the hotel does not offer many services. Staff are unfriendly and rarely help the guests. We had to amend our booking, and staff just refused to do that. The hotel did not honor the rate offered in our corporate plan. The room had an issue with hot water that was not resolved. The safe did not work. With so many accommodation options around the area, this hotel does not make a difference, and appears to offer limited value for money.

Dear Mr. A., We would like to thank you for taking the time to leave us your comments and feedback about your stay at our Mercure Bogotá Bh Retiro hotel. Your opinion is important to us, as it allows us to evaluate every aspect mentioned in your review. We are very sorry about the experience you had with us, as it is not the level of service our guests are accustomed to receiving. Thank you again for sharing your experience. Sincerely, The Mercure bh el Retiro team

Customer review rating 5.0/5

Fernando T. C. L. Business - Confirmed reviews ALL

The best people work there. Makes everything worth it

Estimado Sr. T., Queremos agradecerle el tiempo dedicado para dejarnos sus calificaciones sobre su estancia en nuestro hotel Mercure Bogotá Bh Retiro. Su opinión es importante para nosotros, ya que nos llena de orgullo dejar huella en nuestros clientes, entender que estamos cumpliendo con sus expectativas. Para motivar a nuestros colaboradores compartiremos sus calificaciones y comentarios ya que servirá de estímulo para todos los que tuvieron incidencia en su estancia. Gracias de nuevo por compartir su experiencia y esperamos poder ser su lugar de alojamiento en su próxima visita a Bogotá. Cordialmente, El equipo de Mercure bh el Retiro

Customer review rating 5.0/5

Rodolfo R. Q. Couples - Confirmed reviews ALL

The hotel was very nice and quiet. We got a very nice exterior room. The breakfast was delicious

Dear Mr. R., We would like to thank you for taking the time to leave us your feedback on your stay at our Mercure Bogotá Bh Retiro hotel. Your opinion is important to us, as we take pride in making a lasting impression on our guests and understanding that we are meeting their expectations. To motivate our staff, we will share your feedback and comments, as this will serve as encouragement for everyone who was involved in your stay. Thank you again for sharing your experience, and we hope to be your accommodation of choice on your next visit to Bogotá. Sincerely, The Mercure bh el Retiro team

Other web-users rate our hotel

  • 340 reviews 9.8/10 Location
  • 278 reviews 6.6/10 Room
  • 386 reviews 9.1/10 Service
  • 17 reviews 6.7/10 WiFi
  • 206 reviews 8/10 Breakfast
  • 103 reviews 7.9/10 Cleanliness
  • 54 reviews 7.6/10 Value

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