Mercure Bogota BH Retiro 4 stars

Customer review rating 4.5/5 637 reviews

Mercure Bogota BH Retiro
See on a map
+ 18 Services
Book this hotel

Room 1

Number of guests
Children's age
ALL - Accor Live Limitless

Free: become a member

When making a booking at this hotel:

  • I earn Status & Rewards points

  • I can use my Rewards points

  • I benefit from advantages

  • I can take advantage of the Members' rate

Hotel extras

  • Strategic location

  • Close to Zona G and 93 Park in Bogotá

  • A few blocks away from the El Retiro, Andino and Atlantis shopping malls

  • Less than a mile from the restaurants, bars and clubs in Zona T.

  • Nightlife destination - Andrés Carne de Res (less than 547 yards/500 m away)

Services in the hotel and nearby

Check-in from 15h00

Check out up to 12h00

Paying

Services and practical information
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • 100% non-smoking hotel
  • AEROPUERTO EL DORADOPaying
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • LATE CHECK-OUT UP TO 6PMPaying
  • Shoe shine machine
  • Porter
Catering
  • BreakfastPaying
  • 1 bar(s)
Leisure and activities
  • Fitness centrePaying
  • Well-being
Business services
  • 2 meeting room(s)
  • Business centre
  • Copy/print service available

Hotel location

Mercure Bogota BH Retiro

Av Cll 80 no 10-11
110221
bogota
colombia

Tel: +5717563177

Fax: (+57)1/7563177

Check-in from 15h00

Check out up to 12h00

  • ESTACION HEROES :  TRASMILENIO HEROES

  • By plane

    AEROPUERTO EL DORADO At 16km / 9.94 miles - Shuttle paying

  • By train

    ESTACION HEROES At 1km / 0.62 miles

GPS :4.6637916, -74.053359

Our accommodations

53 comfortable and modern rooms with everything you need for well-deserved relaxation after a day's work. Equipped with WIFI, iPod docking station, LCD TV with cable channels, minibar and coffee machine.

Standard Rooms with 1 queen-size bed

Accessible room
  • Max. number of persons: 2
  • Area: From 21 / 226 sq ft
  • Views: Park view, City side *

* Subject to availability

  • High speed internet
  • Coffee/tea making facilities
  • Bathroom products
  • Direct dial telephone
Room

Our restaurants and bars

CAFFE BAR

Non contractual photo

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 2

  • Maximum size: 21

  • Maximum capacity: 20 people

  • Maximum banquet capacity: 8 people

Find out more

Our guest reviews for
Mercure Bogota BH Retiro

100% genuine reviews from our guests

Find out more

ALL Rating 4.5/5

637 reviews

tripadvisor

TripAdvisor Rating 4.0/5

248 reviews

TripAdvisor Certificate of Excellence
Certificate of excellence 2019

Bad experience

Customer review rating 4.5/5

Alvaro G. Business - 17/03/2020 Confirmed reviews ALL

My room had multiple leaks. Everything was flooded. In several occasions I didn't have running water.

Dear Mr. G. , Thank you for taking the time to tell us about your experience at the Mercure Bogota Bh Retiro. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Indeed, we did had a leak on the 5th floor, affecting all the other floors underneath it. This was completely unexpected and as a team we all try to do our best to minimize the obvious inconvenient and try to identify and fix the broken tube as soon as possible. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Emma Medina General Manager

Convenient, friendly and safe hotel

Customer review rating 4.5/5

Anonymous Business - 13/03/2020 Confirmed reviews ALL

The hotel is ideally located for me within easy walking distance of offices, embassies and a selection of good cafes, bars and restaurants. Rooms are comfortable and spacious, though some bathroom fittings are in need of a little maintenance. Breakfast varied and enjoyable. Staff friendly and accommodating, excellent airport pick-up service. Would stay again, for convenient and safe location. Plumbing problems during my stay were dealt with efficiently with little disruption; staff visibly doing everything to ensure minimum impact to guests.

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Emma Medina General Manager

I am just part of the hotel

Customer review rating 4.5/5

Carlos A. Business - 11/03/2020 Confirmed reviews ALL

It is always good to stay here. Close to work, nice staff and very helpful with anything I need.

Estimado Sr. A. , Le agradecemos enormemente sus comentarios en relación a su estancia en Mercure Bogota Bh Retiro. Es siempre un placer recibir comentarios positivos. Haremos extensivos sus agradables observaciones a nuestro equipo. Agradeciéndole una vez mas que haya compartido su experiencia con nosotros y esperando que su próxima visita sea tan agradable como la previa. Reciba un cordial saludo. Emma Medina Directora

Good Location, Personable, and Value for Money

Customer review rating 4.5/5

David B. Business - 09/03/2020 Confirmed reviews ALL

This is a small quaint hotel in the heart of northern Bogota, walking distance to shops and restaurants. A very nice management who welcome you by first name every morning/evening. SImple and understated hotel with a great breakfast offering. Highly recommend it.

Dear Mr. b. , We very much appreciate your comments regarding your stay at the Mercure Bogota Bh Retiro. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Emma Medina General Manager

Very well located.

Customer review rating 4.5/5

Jose L. Business - 03/02/2020 Confirmed reviews ALL

Smooth.

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Emma Medina General Manager

Very good

Customer review rating 4.5/5

Juan H. Solo - 16/01/2020 Confirmed reviews ALL

It was a nice room, small but adequate with the amenities. Excellent location and the staff was very friendly and helpful.

Dear HERNANDEZ, We very much appreciate your comments regarding your stay at the Mercure Bogota Bh Retiro. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Emma Medina Manager

Friendly, helpful staff, comfortable hotel in a great location.

Customer review rating 4.5/5

Anonymous Solo - 16/01/2020 Confirmed reviews ALL

Mine was just a brief stop after a long series of overnight international flights. Bogota Mercure was a nice place to rest and recover before my onward journey.

Dear Mr. KAY , We very much appreciate your comments regarding your stay at the Mercure Bogota Bh Retiro. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Emma Medina Manager
Customer review rating 4.5/5

Anonymous Couples - 08/01/2020 Confirmed reviews ALL

The mattress is very hard and no air condition

Dear JANICE , We very much appreciate your comments regarding your stay at the Mercure Bogota Bh Retiro. It is always a pleasure to receive positive feedback. I would like to inform you that on 2020 we will make changes on our rooms and two of those changes will be: new mattresses and new pads wich will make our beds much more comfortable. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Emma Medina General Manager

tres satisfaite

TripAdvisor rating 4.0/5

Guide715280 Family - 17/12/2019 TripAdvisor review

Staff was very polite and service-minded. Everything was in order. I had a very nice room. All together I was satisfied with my stay. The only thing that I might wished to change that breakfast got a bit monotonous as I was there for 12 days and breakfast offered little variety

Good

Customer review rating 4.5/5

Julio N. Business - 09/12/2019 Confirmed reviews ALL

Overall pretty good

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Emma Medina Manager

Excellent completly satisfaction

Customer review rating 4.5/5

Liliy Solo - 07/12/2019 Confirmed reviews ALL

I feel comfortable and secure, and very satisfied in my staying, the staff is excellent

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and you felt comfortable and safe with us. We hope to see you again very soon. Sincerely, Emma Medina Manager

Excellent staff

Customer review rating 4.5/5

Paula S. Solo - 07/11/2019 Confirmed reviews ALL

The staff were excellent. Particularly the reception staff. My luggage was significantly delayed and they were all helpful and empathetic to the situation.

Dear SIMPSON PAULA CLAIRE, We very much appreciate your comments regarding your stay at the Mercure Bogota Bh Retiro. It is always a pleasure to receive positive feedback. I will share your comments with our team. All our hotel team is always ready to help in every situation. I am happy to know that our recepction team was able to solve your situation regarding your luggage. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Emma Juliana Medina Directora

Excellent place

Customer review rating 4.5/5

Ana R. Business - 06/11/2019 Confirmed reviews ALL

It was very comfortable.

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Emma Juliana Medina Manager

Good

Customer review rating 4.5/5

Gilberto Solo - 04/11/2019 Confirmed reviews ALL

Good hotel, but Street repair when I booked

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay. Also we are happy to tell you that the repairs son the street will be finishing soon. We hope to see you again very soon. Sincerely, Emma Juliana Medina Manager

Good hotel in good location.

Customer review rating 4.5/5

Anonymous Business - 03/11/2019 Confirmed reviews ALL

Great staff. Very helpful. Nice rooms and a great location in the heart of Bogota. Easy, safe walking to good restaurants. Some improvement of the gym facilities would be good. At least need some free weights and some floor space for stretching and abs.

Dear Guest, We very much appreciate your comments regarding your stay at the Mercure Bogota Bh Retiro. It is always a pleasure to receive positive feedback. I will double check your recommendations regarding our fitness center. As a limited service type of hotel, we do not offer the weights service, however we will evaluate it and see the way to improve the space for our guests. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Emma Juliana Medina Manager.

Convenient, functional and safe

Customer review rating 4.5/5

Anonymous Business - 31/10/2019 Confirmed reviews ALL

Located in an up-market suburb within easy walking distance of smart shopping centres, embassies and a selection of decent cafes, bars and restaurants. Current building site out-front suggests the neighbourhood will soon be even more pleasant. Comfortable, spacious room (no disturbance from building site in side-facing room), though bathroom fittings in need of maintenance. Room equipped with a capsule coffee machine. Varied but somewhat restricted choice at breakfast, coffee from a machine. Helpful staff, excellent airport pick-up service. Would stay again, for convenient and safe location.

Dear Mr. P., We very much appreciate your comments regarding your stay at the Mercure Bogota Bh Retiro. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. I will double check the bathroom at your room with maintenance and make sure we fix what seems to be faulty. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Emma Medina General Manager

Excellent Service

Customer review rating 4.5/5

Carlos Families - 04/10/2019 Confirmed reviews ALL

Just wonderful. Nice staff from deskfront through room service.

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Emma Juliana Medina Manager

Mercure Madness

TripAdvisor rating 4.0/5

EastMidlandsMt2 Couples - 04/10/2019 TripAdvisor review

We stopped 11nights at this hotel, unfortunately in front was a building site!! They were digging up the roads and pavement to presumably to improve the surfaces. This meant dust, noise and taxis could not get to the hotel. Whilst we were searching of our taxi we got scamed by bogus policemen who took our cash, Also rooms noisy as bedroom doors were being shut with very strong door closers. Hotel were adding at least 20% onto the actual cost of a taxi if they booked it for you.

Dear Guest, Thank you for your comments and for ranking us. I am sorry that your stay at Mercure Bh Retiro did not meet your expectations. I know the construction outside can cause inconvenience regarding noise and dust. However, I would like to inform you that it will end during the next weeks, and our location will officially be part of the "Zona Rosa" from Bogota. Regarding the taxis from the hotel, this a third party company that gives services only for tourism purposes and prices variety, however the hotel can also help you with hiring yellow cab services in order to fulfill your needs anytime. We hope to have a new opportunity in the future to have you back again with us, and give you the real experience we deliver every time. Kind regards, Emma Juliana Medina Manager

Decent business hotel

Customer review rating 4.5/5

Joseph L. Business - 22/09/2019 Confirmed reviews ALL

Overall, the hotel is fine for a business trip and the location is relatively good with restaurants around it. I would have liked to have seen a slightly more complete (more hot protein, other than eggs) breakfast. The staff was friendly. I was disappointed that my room was not cleaned or shampoo replenished 1 day but I know I could have asked for more. The soap dish was kind of funny and not very stable, at the bathroom sink. I was glad there was an iron and ironing table available.

Dear Mr. L., Thank you for taking the time to tell us about your experience at the Mercure Bogota Bh Retiro. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address absence of amenities as you should have a replacement daily. Also, I will check with our chef new products to add as protein to our breakfast. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Emma Juliana Medina Manager

Excelente trato

Customer review rating 4.5/5

Emilio H. Business - 09/09/2019 Confirmed reviews ALL

Estancia agradable ambiente cordial

Estimado Sr. H., Muchas Gracias por su comentario positivo acerca de nuestro hotel y por resaltar el excelente trató recibido por parte de todos nuestros colaboradores. Nos alegra que haya disfrutado su estancia con nosotros y esperamos poder pronto verlo de vuelta. Atentamente, Emma Juliana Medina Directora
Our most recent 20 reviews

In partnership with TripAdvisor

Our other hotels nearby

All our hotels in bogota