Dear Ms. Elisa, Thank you very much for your wonderful review and for giving us a perfect score! ⭐⭐⭐⭐⭐ We are delighted to know that you enjoyed our excellent location, modern facilities, and the kindness of our team. We are especially happy to hear that you found our hotel a perfect choice for your stay in Bogotá. Your kind words mean a lot to us, and we will be pleased to share your feedback with our team. We truly appreciate your recommendation and hope to have the pleasure of welcoming you back on your next visit to Bogotá! Warm regards, The Hotel Team

Dear Mrs. Gina, Thank you very much for taking the time to share your experience with us. We are delighted to know that you enjoyed our convenient location and had a comfortable stay. It is especially wonderful to hear that Andrés at the reception contributed to your experience with his attentive service. We will be happy to share your kind words with him. We truly appreciate your recommendation and hope to have the pleasure of welcoming you back on your next visit. Warm regards, Hotel Management

Dear Mrs. Maria C., Thank you so much for your kind words. We are truly happy to know that our concierge and team were able to assist you and your husband during that difficult moment. Your well-being is very important to us, and it was our pleasure to be there for you. We sincerely appreciate your trust and look forward to welcoming you both back on your next trip! Warm regards, Hotel Management

¡Muchas gracias por compartir su experiencia con nosotros! Nos alegra saber que disfrutó de su estancia en Mercure y que tanto nuestra ubicación como la calidad de la habitación fueron de su agrado. Comentarios como el suyo son una gran motivación para todo nuestro equipo y nos impulsan a seguir brindando un servicio de calidad a nuestros huéspedes. Esperamos tener nuevamente el placer de recibirlo y ofrecerle una experiencia igualmente agradable. ¡Será un gusto darle la bienvenida nuevamente!

Estimado huésped, Muchas gracias por compartir su comentario. Nos alegra saber que tuvo una experiencia satisfactoria durante su estadía. Será un placer recibirlo nuevamente y continuar brindándole un excelente servicio. ¡Esperamos volver a darle la bienvenida muy pronto! Cordialmente, Equipo Hotel BH Retiro

Estimado Señor H. Gracias por compartir su experiencia y por destacar la amabilidad de nuestro equipo; nos alegra saber que ese aspecto fue positivo durante su estadía. Lamentamos que el alojamiento no haya cumplido con sus expectativas. Tomamos muy en serio sus comentarios sobre el tamaño de las habitaciones, el estado del mobiliario, las puertas, la disponibilidad del gimnasio y las opciones de alimentación. Estos son aspectos que revisaremos con nuestro equipo para identificar oportunidades de mejora y ofrecer una mejor experiencia a nuestros huéspedes. Agradecemos también su observación sobre el desayuno y las alternativas para quienes llegan tarde del trabajo, ya que nos ayuda a evaluar cómo adaptar mejor nuestros servicios a las necesidades de nuestros visitantes. Esperamos tener la oportunidad de recibirle nuevamente en el futuro y demostrarle las mejoras que estamos implementando. Cordialmente, Equipo de Atención al Huésped

Dear Mr. S., Thank you very much for taking the time to share your outstanding feedback. We are delighted to know that you had a very enjoyable stay and that your experience met your expectations in every aspect. We truly appreciate your preference and your loyalty as an ALL Classic member. It would be our pleasure to welcome you back on your next visit and provide you with another excellent experience. Sincerely, The Mercure Bh el Retiro Team

Dear Mr. T., Thank you very much for taking the time to share your kind feedback following your stay with us. We are delighted to know that you enjoyed our convenient location, the breakfast, and especially the service provided by our team. Your comments about David and Andrés are truly appreciated, and we are especially pleased to hear that Andrés helped make your World Cup viewing experience enjoyable by ensuring the matches were available on TV. Your recognition means a great deal to us, and we will be sure to share your kind words with both David and Andrés. They will be thrilled to know they made such a positive impact on your stay. We sincerely appreciate your recommendation and hope to have the pleasure of welcoming you back again soon. Kind regards, Hotel Management

Dear Mr. S.: Thank you very much for sharing your experience and for the excellent rating you gave our hotel. We are pleased to hear that our location was convenient for your business trip and that you highlighted the friendliness and hospitality of our team. Comments like yours are a great source of motivation for all of us. We also appreciate your feedback regarding the Wi-Fi speed. We value this type of feedback greatly, as it helps us identify areas for improvement and continue to provide an even better experience for our guests. We look forward to welcoming you back very soon. Sincerely, The Mercure Bh el Retiro Team

Dear Mr. Gutiérrez: Thank you very much for sharing your experience and for your kind words. We are delighted to hear that you found your stay to be excellent value for money and, especially, that you highlighted the attentive service and professionalism of our team. Comments like yours are the best recognition of the daily effort we make to provide a warm, attentive service focused on our guests’ comfort. We are deeply honored that you consider us the best hotel in the area. We will share your message with our entire team, who will undoubtedly be motivated to know that their dedication has helped make your stay a memorable experience. We look forward to having the pleasure of welcoming you back very soon. Sincerely, The Mercure Bh el Retiro Team

Dear Ms. X., Thank you very much for sharing your experience and for giving us an excellent rating. We are pleased to hear that you enjoyed our location and that our team helped make your stay enjoyable. We strive every day to provide warm service and make it easy for you to access the city’s main attractions. We also appreciate your feedback on the breakfast selection. We value your comments greatly, as they help us identify areas for improvement and continue to enhance our guests’ experience. We look forward to welcoming you back on your next visit. Sincerely, The Mercure Bh el Retiro Team

Dear Mr. Robson, Please accept our sincere thanks for taking the time to complete our survey and share such kind comments about your experience at Mercure BH Retiro. We greatly appreciate not only your excellent ratings but also the time you took to provide us with such detailed feedback, as it helps us continue to offer the best possible service to our guests. We are delighted to hear that you enjoyed a pleasant stay, that our location was convenient for your plans, and that you found our hotel to be a comfortable place to stay. We also especially appreciate your kind words about Andrés. We are very proud to have staff members committed to providing warm and personalized service; it will be our pleasure to share your comments with him. Thank you again for your trust and for choosing us. We look forward to welcoming you back on your next visit to Bogotá and continuing to create memorable experiences for you. Sincerely, The Mercure BH Retiro Team

Dear Mr. Aileen: Thank you very much for sharing your experience and for your kind words. We are delighted to hear that your stay was perfect in every way and that you found everything you needed at our hotel. We are especially pleased that you enjoyed our location, the service provided by our team, and the quality of our breakfast. Comments like yours are a great reward for our entire staff and motivate us to continue offering exceptional experiences to our guests. It has been a true pleasure to have you stay with us. We look forward to welcoming you back very soon for another equally memorable stay. Sincerely, The Mercure Bh el Retiro Team

Dear Mr. S., Thank you very much for sharing your experience with us. We sincerely apologize for the inconvenience caused during your stay due to the malfunctions in the hotel elevators. We fully understand the inconvenience this caused, especially having to walk up to the seventh floor and carry your luggage up the stairs during your checkout. This is certainly not the experience we wish to provide our guests. We would like to inform you that the situation was caused by an unexpected technical issue, and our team worked urgently with the maintenance provider to restore service as soon as possible. Nevertheless, we recognize the impact this had on your comfort and offer our sincerest apologies. We greatly appreciate your feedback, as it helps us identify opportunities for improvement and strengthen our protocols for handling these types of situations. Once again, we would like to offer our sincerest apologies for the inconvenience this situation caused you during your stay. Sincerely, The Mercure Bh el Retiro Team

Dear Ms Michelle, Thank you very much for sharing your feedback and for staying with us. We are delighted to hear that you enjoyed our excellent location. We are sorry that your experience was affected by maintenance issues and the speed of the Wi-Fi connection. We greatly value your feedback, as it helps us identify areas for improvement. We would like to let you know that we are already working on these issues to offer a more comfortable and satisfying experience to all our guests. We hope to have the opportunity to welcome you back and provide you with a much better stay on your next visit. Kind regards, The Mercure Bh el Retiro Team

Dear Ms. Diana: We sincerely appreciate the time you took to share your feedback about your recent stay with us. We are pleased to hear that you had a very positive experience during your stay and that you felt well taken care of by our team. We are especially glad that you highlighted the friendliness, courtesy, and willingness of our front desk staff to assist with your requests, as well as the service provided by César, who is known for his professionalism and warmth. It will be our pleasure to share your kind words with him and the entire team. We look forward to welcoming you again on your next visit to Bogotá. Sincerely, The Mercure BH El Retiro Team

Dear Ms. Yvonne: We sincerely appreciate the time you took to share your feedback about your recent stay with us. We are pleased to hear that you had a wonderful experience during your stay and that you highlighted aspects such as our excellent location, the hotel’s security, the quality of our breakfast, as well as the fitness center and the friendliness of our staff. We will share your kind comments with the entire staff, as their dedication is essential to making our guests feel at home. We also appreciate your valuable suggestions. We apologize for the inconvenience regarding the room temperature control; we understand how important a comfortable rest is. We will also review the issue of hotel access and continuous availability at the front desk in order to improve this aspect and provide a more efficient and secure service. Comments like yours motivate us to continue improving and maintaining our standards of quality and hospitality. We look forward to welcoming you again on your next visit to Bogotá. Sincerely, The Mercure BH El Retiro Team

Dear Ms. Ramani: We sincerely appreciate the time you took to share your feedback about your recent stay with us. We are delighted to hear that you had a wonderful experience during your stay and that you highlighted our excellent service, the friendliness of our staff, and the excellent condition of our rooms. We will share your kind comments with the entire hotel team, as their dedication is what makes you feel at home. Feedback like yours motivates us to continue providing quality service and maintaining our standards of hospitality. We look forward to welcoming you again on your next visit to Bogotá. Sincerely, The Mercure BH El Retiro Team

Dear Mr. S., We would like to thank you for taking the time to share your feedback on your stay at our Mercure Bogotá Bh Retiro hotel. Your opinion is important to us, as we take great pride in making a positive impression on our guests and ensuring that we meet your expectations. To motivate our staff, we will share your feedback so that we can continue striving every day to satisfy you, our guests, who are the reason for our existence. Thank you again for sharing your experience, and we hope to welcome you back on your next visit to Bogotá. Sincerely, The Mercure Bh El Retiro Team