ibis Chia 3 stars

Customer review rating (ALL Rating) 4.3/5 938 reviews

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Description

Hotel extras

  • Children and pets are allowed.

  • Children and pets are allowed.

  • 15 minutes from the Gimnasio Britanico.

  • 5-minute walk to Centro Comercial Fontanamar.

  • 12 minutes by car from the Autopista Norte.

Our accommodation(s)

Hotel location

ibis Chia

2500001 CHIA
Colombia

GPS:4.881248, -74.037214

Hotel services

Check-in from - Check out up to

On site
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • 100% Non Smoking Property

IBIS KITCHEN RESTAURANT

The ibis Kitchen restaurant offers regional as well as international cuisine.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.3/5  938 reviews

Customer review rating 2.0/5

Michael M. R. Couples - Confirmed reviews ALL

Front desk and food service was extremely slow and unfriendly.

Dear Michael Thank you for taking the time to tell us about your experience at the ibis Chia. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Lenin Rico Operaciones

Customer review rating 2.0/5

Juan C. R. Families - Confirmed reviews ALL

It's well located but the bedrooms are super small and I reserved 1 bed plus sofa bed and I only got 1 bed which was very small. The room is super dark, the toilet was very old and a bit broken. There is rust on many places. I couldn't even close the toilet door because it was broken which is very bad for privacy. The breakfast is not good, there are good amount of options but not very tasty or good quality. I would not stay ever again here. I prefer to pay more but for better amenities in other hotel.

Dear Juan Thank you for taking the time to tell us about your experience at the ibis Chia. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Lenin Rico Operaciones

Customer review rating 3.5/5

Gustavo F. Business - Confirmed reviews ALL

Normal

Estimado Gustavo, Le agradecemos el tiempo que se ha tomado para hacernos llegar los comentarios sobre su estancia en ibis Chia. Sentimos enormemente que su experiencia no haya alcanzado sus expectativas; por favor permítanos hacerle llegar nuestras mas sinceras disculpas. En Ibis, nos esforzamos en proporcionar un servicio de calidad a cada uno de nuestros clientes, por ello sus comentarios son muy importantes para nosotros. Apreciamos sinceramente que haya compartido con nosotros este asunto y confiamos en que nos dé una nueva oportunidad para poder ofrecerle un servicio óptimo. Reciba un cordial saludo. Lenin Rico Operaciones

Customer review rating 4.5/5

Helene B. D. Friends - Confirmed reviews ALL

Staff was friendly and responsive, my room was comfortable and there was immediate hot water in the shower. The only negative was that the entrance to the hotel was hard to find. Better signage would be helpful.

Estimada Helene, Le agradecemos enormemente sus comentarios en relación a su estancia en ibis Chia. Es siempre un placer recibir comentarios positivos. Haremos extensivos sus agradables observaciones a nuestro equipo. Estoy seguro que estos comentarios servirán de estímulo a todo nuestro equipo ya que continuamente se esfuerza en mejorar la calidad de nuestros servicios. Agradeciéndole una vez mas que haya compartido su experiencia con nosotros y esperando que su próxima visita sea tan agradable como la previa. Reciba un cordial saludo. Lenin Rico Operaciones

Customer review rating 5.0/5

Roberto A. Business - Confirmed reviews ALL

Always a great place to stay, love the breakfast selection and the friendliness of the staff

Dear Roberto, We very much appreciate your comments regarding your stay at the ibis Chia. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Lenin Rico Operaciones

Other web-users rate our hotel

  • 177 reviews 9.3/10 Location
  • 400 reviews 4.7/10 Room
  • 473 reviews 7/10 Service
  • 9 reviews 2.8/10 WiFi
  • 226 reviews 3.2/10 Comfort
  • 206 reviews 7.3/10 Breakfast
  • 170 reviews 5.5/10 Food
  • 127 reviews 6.5/10 Cleanliness

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