ibis Chia 3 stars

Estimado Jose, Le agradecemos enormemente sus comentarios en relación a su estancia en ibis Chia. Es siempre un placer recibir comentarios positivos. Haremos extensivos sus agradables observaciones a nuestro equipo. Estoy seguro que estos comentarios servirán de estímulo a todo nuestro equipo ya que continuamente se esfuerza en mejorar la calidad de nuestros servicios. Agradeciéndole una vez mas que haya compartido su experiencia con nosotros y esperando que su próxima visita sea tan agradable como la previa. Reciba un cordial saludo. Lenin Rico Operaciones

Dear Umut E., Thank you for taking the time to tell us about your experience at the ibis Chia. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. We sincerely appreciate the time you took to share your experience, and we deeply regret that your stay did not meet the expectations you held for our brand and our hotel. First, we offer our sincerest apologies regarding the impression you formed of our team's service. We understand that warm, friendly, and helpful service is a fundamental aspect of the guest experience, especially for international travelers. While we do have English-speaking staff members in various areas of the hotel, we regret that this was insufficient to address your needs promptly and effectively during your stay. We will share your feedback with our department heads to reinforce our team's service and communication skills. We also regret that the room did not meet your expectations regarding comfort and maintenance. Your comments concerning the general condition of the room, the mattress, and the pillows will be reviewed with our maintenance and quality teams, as we are committed to ensuring spaces that are functional, comfortable, and aligned with our brand standards. Regarding your experience in the restaurant, we apologize for the delay in receiving the menu. We recognize that a wait of this nature falls short of the service level we aim to provide, and we understand the inconvenience this caused during your visit. We will review this matter with the team to improve our service speed and ensure a more efficient experience for all our guests. We are sorry that the combination of these issues affected your impression of Ibis and our property. We deeply value your feedback, as it allows us to identify areas for improvement and take concrete steps to strengthen our standards of service, hospitality, and maintenance. Thank you again for sharing your observations. We hope to have the opportunity to welcome you back in the future and provide an experience that is far more satisfying and worthy of the trust you have placed in our brand. Sincerely, Lenin Rico Operaciones

Dear Alejandro D. L. R. C., Thank you for taking the time to tell us about your experience at the ibis Chia. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Lenin Rico Operaciones

Dear Michael We very much appreciate your comments regarding your stay at the ibis Chia. We truly appreciate you sharing your experience with us. We are pleased to know that your stay was overall nice and comfortable. At the same time, we value your observation that there are still details we can improve, as this helps us continue enhancing our service quality. Thank you for choosing our hotel during your business trip. We hope to welcome you again soon and provide you with an even better experience. Sincerely, Lenin Rico Operaciones

Dear Roberto, We very much appreciate your comments regarding your stay at the ibis Chia. Thank you very much for your kind feedback. We are delighted to hear that your stay met your expectations and that you valued our cleanliness, location, and breakfast. It is also wonderful to know that our team made a positive impression with their friendliness and willingness to assist. We truly appreciate your comments and look forward to welcoming you back on your next visit. Sincerely, Lenin Rico Operaciones