Mercure Bogotá BH Zona Financiera 4 stars

Customer review rating (ALL Rating) 4.5/5 559 reviews

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Mercure Bogotá BH Zona Financiera - Image 1
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Mercure Bogotá BH Zona Financiera - Image 3
Mercure Bogotá BH Zona Financiera - Image 4
Carrera 7 65 01, 110231 BOGOTÁ, Colombia

Description

Hotel extras

  • Spacious rooms with living room and beds with king size mattress

  • Family rooms with twin options and baby cot

  • Hotel with breakfast buffet, gym, sauna and coffee bar

  • Guest shuttle service and covered parking

  • Business center and event room for up to 40 people

Our accommodation(s)

Hotel location

Mercure Bogotá BH Zona Financiera

Carrera 7 65 01
110231 BOGOTÁ
Colombia

GPS:4.6492144, -74.0591567999

Telephone
Fax +57 17424095

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Shuttle
  • Wheelchair accessible
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

LOBBY BAR

Bar open from 2pm to 10pm, offering soft drinks, juices, alcoholic beverages, local and imported beers, cocktails, coffee machine and snacks.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  559 reviews

TripAdvisor Rating  4.2/5  251 reviews

Customer review rating 3.5/5

Restrepo K. Solo - Confirmed reviews ALL

Upon arrival, due to high occupancy, there were no rooms available until 3:00 PM or even later. The room itself was comfortable, but the walls are quite thin, which makes it easy to hear noise from neighboring rooms. The front desk staff was always very friendly and helpful. However, the breakfast definitely needs significant improvement. At 9:40 AM on a Sunday, there was practically nothing left. They did not make eggs to order because there were “too many people requesting them.” The only option available was very dry scrambled eggs. That was literally all they had. The bread selection was very basic, both coffee pots were empty, and the coffee from the machine was extremely watery. Overall, the breakfast experience was quite disappointing.

Dear Guest, Thank you sincerely for sharing your experience at Mercure BH Zona Financiera. We truly value your feedback, as it helps us continue improving our services. We deeply regret the inconveniences you encountered during your stay—particularly the room availability delay due to high occupancy. We understand how frustrating this must have been, and we sincerely appreciate your patience and understanding. We’re pleased to hear that you found your room comfortable and that our front desk team provided friendly and helpful service—this reflects the standard we consistently strive to uphold. However, we take your comments about breakfast very seriously, as the experience clearly fell short of both your expectations and our own standards. The Breackfast service is 6 am - 9:30 am, and week to 7am - 10 am weekend. The lack of fresh options by 9:40 a.m., the unavailability of made-to-order eggs, and the insufficient, low-quality coffee and bread selection are unacceptable for a hotel of our caliber. We have already shared your feedback with our Food & Beverage team and are currently reviewing our breakfast procedures—including replenishment, preparation, and service protocols—especially during high-demand weekends. Your satisfaction remains our top priority, and we sincerely hope for another opportunity to welcome you back and deliver the consistently excellent experience you deserve. With gratitude, Mercure BH Zona Financiera Team

Customer review rating 4.5/5

Huhn E. Business - Confirmed reviews ALL

Convenience location .

Dear HUHN E., We very much appreciate your comments regarding your stay at the Mercure Bogota BH Zona Financiera. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Erika Merchán González Direccion Mercure BH Zona Financiera

Customer review rating 4.0/5

Hernandez J. Families - Confirmed reviews ALL

I love the breakfast and the staff are great thank you !

Dear HERNANDEZ J., We very much appreciate your comments regarding your stay at the Mercure Bogota BH Zona Financiera. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Erika Merchán González Direccion Mercure BH Zona Financiera

Customer review rating 4.5/5

Amuron D. Business - Confirmed reviews ALL

Clean hotel, friendly staff and accessible public means

Dear D.! Thank you very much for your kind comments regarding your stay. It is always a pleasure to receive positive feedback. We will extend your pleasant observations to our team. We hope to welcome you back to the hotel. Erika Merchán González Direccion Mercure BH Zona Financiera

Customer review rating 3.0/5

Davis K. Business - Confirmed reviews ALL

The room was very comfortable and I enjoyed the breakfast. My big issue was that the outside door is locked at night and requires the receptionist to let you in. No-one was there one time I arrived so I was left for several minutes standing alone on the street corner, obviously vulnerable. For this reason I cannot recommend this hotel for people travelling alone, especially other women. Also I was told by one staff member I could have a late check out but then a different staff member on the day told me it was impossible - that meant needing to change my plans at the last minute and was very inconvenient.

Dear Davis K., Thank you for taking the time to provide us with feedback about your stay. We are pleased to hear that you found your room comfortable and enjoyed the breakfast. However, we deeply regret that you experienced issues related to the information regarding late check-out. Regarding security, we understand the importance of feeling safe, especially when returning to the hotel. The exterior doors are secured to ensure the safety of our guests, but your experience indicates that we need to improve the effectiveness of the front desk service during the night. We also regret the confusion you experienced regarding the check-out policy. We hope to welcome you back to the hotel soon. Erika Merchán González Director Mercure BH Zona Financiera

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Other web-users rate our hotel

  • 356 reviews 9.6/10 Location
  • 489 reviews 7.7/10 Room
  • 1,277 reviews 9.5/10 Service
  • 10 reviews 9.2/10 WiFi
  • 231 reviews 6.6/10 Breakfast
  • 190 reviews 8.4/10 Amenities
  • 167 reviews 8.7/10 Cleanliness
  • 120 reviews 8.7/10 Vibe

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.