Novotel Bogotá Parque 93 (Ex Atton) 4 stars

Customer review rating (ALL Rating) 4.3/5 1,159 reviews

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Novotel Bogotá Parque 93 (Ex Atton) - Image 4
, 110111 BOGOTÁ, Colombia

Description

Hotel extras

  • Accessibility for people with reduced mobility

  • Gym and bike rental

  • 24-hour Business Center

  • Pet-friendly hotel! Small pets welcome.

  • Travel guides, local maps and free newspapers

Our accommodation(s)

Hotel location

Novotel Bogotá Parque 93 (Ex Atton)

110111 BOGOTÁ
Colombia

GPS:4.67516, -74.051745

Telephone

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Restaurante Amaranta

Its Guadalupe Restaurant has a full breakfast buffer for a good start to your day. There are also a variety of options for children, incl. yogurt, fruits, jellies and juices. Open 6:00 a.m. to 10:00 p.m.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.3/5  1,159 reviews

TripAdvisor Rating  4.5/5  2,436 reviews

Customer review rating 0.5/5

Teryn S. G. Solo - Confirmed reviews ALL

When checking in, I requested to cancel the second night of my reservation because my flight plans had changed drastically. Even though they had a 24hr cancellation policy, they refused to cancel the second night. The workers spoke very limited English, but I wasn't allowed to speak to a manager as they weren't "on-site". The room was way too hot because their AC wasn't on. The bathroom tub floor bent while moving around and I was worried it was going to break. The restaurant was also unexpectedly closed while I was there. The hotel was ok and the location was good, but overall, it wasn't worth the rest of the hassle the hotel caused. Avoid this hotel.

Dear Teryn, We are truly sorry to read that your stay did not meet your expectations, and we sincerely appreciate you taking the time to share your feedback. Regarding your request to cancel the second night of your reservation, we regret that we were unable to offer a more flexible solution at the time. We fully understand how stressful unexpected changes in travel plans can be, and we will review our procedures to ensure that our cancellation policies are communicated more clearly and handled with greater empathy when possible. We also apologize for the communication difficulties you experienced and for not being able to speak with a manager during your stay. We are actively reviewing our service protocols to ensure better support for our international guests. Please accept our apologies as well for the issues related to the room temperature, the condition of the bathtub, and the unexpected closure of the restaurant. These matters have already been shared with the relevant departments for immediate review, as guest comfort and safety are our top priorities. While we are pleased to know that you found the hotel and its location satisfactory, we sincerely regret that the overall experience caused frustration and inconvenience. We hope to have the opportunity to welcome you back in the future and demonstrate the improvements made, providing you with a much more pleasant stay. Sincerely, Gabriel Cano Subgerente Novotel Bogota 93

Customer review rating 4.5/5

Juan C. C. A. Business - Confirmed reviews ALL

There are many good employees in this hotel, that is so important. Kevin in reception is excellent, very kind and attentive. Karol in reservations is very quick to reply.

Dear Juan, Thank you very much for sharing your experience. We are pleased to know that you enjoyed your stay and truly appreciate your kind comments about our team. We also value your constructive feedback regarding the water pressure, the fitness center, and the restaurant. Your insights are important to us and help us continue improving our services. We look forward to welcoming you back again soon. Sincerely, Gabriel Cano Subgerente Novotel Bogota 93

Customer review rating 2.0/5

Diego A. S. C. Business - Confirmed reviews ALL

The A/C was broken and it took 2 days to fix it.

Estimado Diego, Agradecemos que se haya tomado el tiempo para compartir su experiencia y por destacar la amabilidad de nuestro equipo. Lamentamos profundamente el inconveniente con el aire acondicionado y el tiempo que tomó resolverlo. Este no es el nivel de eficiencia que buscamos ofrecer, y revisaremos el caso con nuestro equipo de mantenimiento para mejorar nuestros tiempos de respuesta. Valoramos sus comentarios y esperamos tener la oportunidad de brindarle una estancia plenamente satisfactoria en el futuro. Atentamente, Gabriel Cano Subgerente Novotel Bogota 93

Customer review rating 5.0/5

Juan J. D. C. Business - Confirmed reviews ALL

Excellent , bedrooms are very clean and beautiful, so quiet , perfect to rest

Estimado Juan José, ¡Muchas gracias por su comentario positivo acerca de nuestro hotel! Nos alegra que usted haya disfrutado su estancia con nosotros y esperamos poder pronto verlo de vuelta. Atentamente, Gabriel Cano Subgerente Novotel Bogota 93

Ridiculous extra charge for additional coffee pods

TripAdvisor rating 3.0/5

gjzlw TripAdvisor review

You get 2 coffee pods per day for the coffee maker and one cup? Any additional coffee pods that you request are charged to your room account. ($1 USD per pod)This is extreme penny pinching by novotel. Surely a large company such as Novotel can afford to provide at least two or three pods per person without additional charge.

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Other web-users rate our hotel

  • 511 reviews 9.7/10 Location
  • 530 reviews 6.5/10 Room
  • 717 reviews 8.6/10 Service
  • 12 reviews 4.1/10 WiFi
  • 205 reviews 5.7/10 Breakfast
  • 194 reviews 7/10 Cleanliness
  • 22 reviews 8.8/10 Bar

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.