Novotel Bogotá Parque 93 (Ex Atton) 4 stars

Customer review rating (ALL Rating) 4.3/5 1,178 reviews

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Description

Hotel extras

  • Accessibility for people with reduced mobility

  • Gym and bike rental

  • 24-hour Business Center

  • Pet-friendly hotel! Small pets welcome.

  • Travel guides, local maps and free newspapers

Our accommodation(s)

Hotel location

Novotel Bogotá Parque 93 (Ex Atton)

110111 BOGOTÁ
Colombia

GPS:4.67516, -74.051745

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Restaurante Amaranta

Its Guadalupe Restaurant has a full breakfast buffer for a good start to your day. There are also a variety of options for children, incl. yogurt, fruits, jellies and juices. Open 6:00 a.m. to 10:00 p.m.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.3/5  1,178 reviews

Customer review rating 5.0/5

Douglas A. G. Business - Confirmed reviews ALL

perfect

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Gabriel Cano Subgerente Novotel Bogota 93

Customer review rating 4.0/5

Alexis A. P. M. Couples - Confirmed reviews ALL

I had a very good overall experience at the hotel, although there are a few small details that I think could be improved. Upon arrival, I noticed there isn’t really a priority check-in process, as everyone goes through the same line. It’s not a major issue, but something to keep in mind if you’re expecting that benefit based on status. The welcome drink was a bit confusing. It’s supposed to be redeemed at the bar, but on several occasions when I passed by, there was no one there. I’m not sure if the bar operates on specific hours, but in the end I didn’t use it. Not a big deal, just something that could be better communicated. The rooms, on the other hand, are excellent. Very modern, clean, and well maintained. The location is also great—about a 15-minute walk from Zona T. It’s close enough to everything, but far enough to avoid noise. We slept very comfortably every night. As part of the Silver status, we received a welcome amenity that consisted of a fruit plate. However, it included the same fruits available at breakfast (banana, mandarin, etc.), so it didn’t really feel like an added value. In other Accor hotels, I’ve received small touches like chocolates or something a bit more special. I requested a late check-out, and initially I was told that staying until around 2:30 or even 3:00 pm wouldn’t be an issue. However, when I called again the same day to confirm, I was told the latest possible time was 2:00 pm, even though the hotel was quite empty, it was low season, and a Sunday. This was probably my only real frustration, especially since my flight was at 6:00 pm and I was only asking for an extra 30 minutes. In the end, I checked out around 2:30 pm without any issue, but I think the communication could have been more flexible. I’d like to highlight the staff, especially one of the restaurant team members (I believe his name was Sergio, Andrés, or Carlos), who was extremely kind. Overall, the team was very polite, attentive, and efficient. There was also a small issue when paying with my credit card, as I wasn’t given the option to choose the billing currency, which is usually offered. This can sometimes result in extra fees. However, the final charge reflected correctly on my statement, so no real issue there. The hotel is very clean, and service is quick. One minor detail is that slippers were not provided in the room initially, although they were brought upon request. I think they should be included by default. Breakfast is definitely a highlight—very varied, high quality, and with made-to-order options like eggs prepared to your preference. I would highly recommend including it. Overall, it was a great stay. With a few small improvements in certain details, the experience could be even better. I would definitely recommend staying here.

Dear Alexis, Thank you very much for taking the time to share your comments about your recent stay at Novotel Bogotá Parque 93. We are delighted to know that you enjoyed our rooms, our location, the cleanliness of the hotel, and especially our breakfast selection. It is also wonderful to hear your kind words about our team, particularly our restaurant staff member who made a positive impression during your stay. We will be sure to share your compliments with the entire team. At the same time, we sincerely appreciate your constructive feedback regarding the check-in process, welcome drink communication, welcome amenity, late check-out information, and payment process. Please accept our apologies for any inconvenience caused. Your comments are very valuable and help us identify opportunities to improve both our service and communication. We truly appreciate your recommendation and are pleased to know that, overall, you had a great stay with us. We hope to have the pleasure of welcoming you back soon and providing you with an even better experience. Sincerely, Gabriel Cano Subgerente Novotel Bogota 93

Customer review rating 3.0/5

Larry R. K. Friends - Confirmed reviews ALL

The rooms were adequate. The staff for the most part seemed fairly new and lacked knowledge about the are and unable to give suggestions for activities and place to eat etc.

Dear Mr. Larry, Thank you for taking the time to share your feedback regarding your recent stay at Novotel Bogotá Parque 93. We sincerely apologize that your experience did not fully meet your expectations, especially regarding the check-in process and the level of local knowledge and recommendations provided by our team. We understand how valuable helpful suggestions about restaurants and activities can be when visiting a new city. Your comments have been shared with our Front Desk team to reinforce training, both in guest service and in providing more personalized recommendations about the local area. We also appreciate your suggestion about receiving a message when the room is ready, and we will review how we can improve this communication moving forward. On the other hand, we are pleased to know that you found your room clean and comfortable for a good night’s rest, and that you recognized our sustainability efforts. Thank you again for your valuable feedback, as it helps us improve. We hope to have the opportunity to welcome you back and provide you with a much better experience in the future. Sincerely, Gabriel Cano Subgerente Novotel Bogota 93

Customer review rating 4.0/5

Della D. D. Couples - Confirmed reviews ALL

The Novotel Bogotá is well-decorated with an intentional design that feels very modern. The location is excellent, with several great coffee shops and restaurants within easy walking distance. For the price point, this hotel truly punches above its class, and the breakfast was well above average. However, a key point for improvement: for a hotel that feels so intentional with its design, the TV was surprisingly small. A larger screen would better match the high-quality aesthetic of the room. The only other reason for the slightly lower rating was the status recognition. I was told at the front desk that I had been upgraded, but the room was exactly the same as the one I had originally booked. Despite those minor issues, it was a great stay, and I would definitely return if given the opportunity.

Dear Della, Thank you very much for sharing such a thoughtful review of your stay with us. We are delighted to know that you appreciated the design of the hotel, our location, and the variety of cafés and restaurants within walking distance. It is also wonderful to hear that you enjoyed our breakfast and felt that the hotel offers great value. At the same time, we truly appreciate your constructive feedback. Your comments regarding the television size and the room upgrade experience have been shared with our management team, as we continuously look for ways to improve the comfort and experience of our guests. We sincerely apologize if the upgrade did not meet your expectations. Your observations are very valuable to us, and we are grateful that you took the time to share them. We are very pleased to know that, despite these points, you had a great stay and would consider visiting us again. We look forward to welcoming you back on your next visit to Bogotá. Sincerely, Gabriel Cano Subgerente Novotel Bogota 93

Customer review rating 3.5/5

Tracey A. D. Couples - Confirmed reviews ALL

The staff were friendly and very helpful. There were a few things that were missing from the room which didn’t leave a good feeling. It was missing 1 bedside table, bath plug, kettle, the sink tap kept falling off and the tap into the bath was spraying water everywhere so bathing was difficult. The shower also leaked onto the bathroom floor.

Dear Tracey, Thank you for taking the time to share your feedback about your recent stay with us. We are pleased to know that you found our staff friendly and helpful, as providing attentive service to our guests is very important to us. At the same time, we sincerely apologize for the inconveniences you experienced in your room. The issues you mentioned regarding the missing items and the problems with the bathroom fixtures are certainly not the standard we strive to provide. Please rest assured that we have shared your comments with our maintenance and housekeeping teams so these matters can be addressed and prevented in the future. We truly appreciate you bringing this to our attention, as your feedback helps us improve our service and facilities. We hope to have the opportunity to welcome you again and provide you with a much better experience. Sincerely, Gabriel Cano Subgerente Novotel Bogota 93

Other web-users rate our hotel

  • 476 reviews 9.4/10 Location
  • 513 reviews 6.2/10 Room
  • 630 reviews 8.1/10 Service
  • 9 reviews 4.2/10 WiFi
  • 214 reviews 6.7/10 Breakfast
  • 205 reviews 6.9/10 Cleanliness
  • 96 reviews 8.1/10 Vibe
  • 20 reviews 9.2/10 Bar

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