Novotel Bogotá Parque 93 (Ex Atton) 4 stars

Customer review rating (ALL Rating) 4.3/5 1,177 reviews

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Description

Hotel extras

  • Accessibility for people with reduced mobility

  • Gym and bike rental

  • 24-hour Business Center

  • Pet-friendly hotel! Small pets welcome.

  • Travel guides, local maps and free newspapers

Our accommodation(s)

Hotel location

Novotel Bogotá Parque 93 (Ex Atton)

110111 BOGOTÁ
Colombia

GPS:4.67516, -74.051745

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Restaurante Amaranta

Its Guadalupe Restaurant has a full breakfast buffer for a good start to your day. There are also a variety of options for children, incl. yogurt, fruits, jellies and juices. Open 6:00 a.m. to 10:00 p.m.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.3/5  1,177 reviews

Customer review rating 4.0/5

Karen E. T. Business - Confirmed reviews ALL

Overall, it was a good stay, but a lady from the Hotel and it wasn't a cleaning lady, just entered my room; she didn't knock on the door, and I got the impression that she wanted to review my stuff. She got scared when she saw me watching TV. When I asked what she was doing, she told me, "Cleaning?" Why, if that was the case, did she act like that? why entry in a hooray? Why did she enter my bathroom? If she were a supervisor, you would need to knock on doors and not enter without invitation. One of the positive things is that the people working in the restaurant are incredible, the ones working on the breakfast shift... the best service!

Dear Ms. Karen: Thank you for taking the time to share your feedback regarding your stay at the Novotel Bogotá Parque 93. We are deeply sorry that your experience with the room was not satisfactory. At Novotel, we strive to provide quality service to each of our guests, so your feedback is very important to us. Please rest assured that we will take the necessary steps to ensure that what happened during your stay does not happen again. We sincerely appreciate you bringing this matter to our attention and hope you will give us another chance to provide you with the best possible service. Best regards, Gabriel Cano Assistant Manager, Novotel Bogotá 93

Customer review rating 4.0/5

Ilya K. Couples - Confirmed reviews ALL

The room was comfortable, even though slightly tight in space for all furniture which was there. The aircon was sometimes unreliable, same for the safe box.

Dear Mr. K. Thank you for taking the time to send us your feedback regarding your stay at the Novotel Bogotá Parque 93. We are deeply sorry that your experience did not meet your expectations; please accept our sincerest apologies. At Novotel, we strive to provide quality service to each of our guests, which is why your feedback is very important to us. We sincerely appreciate you bringing this matter to our attention and hope you will give us another chance to provide you with the best possible service. Best regards. Gabriel Cano Subgerente Novotel Bogota 93

Customer review rating 3.5/5

Veronica C. M. Business - Confirmed reviews ALL

one lift never worked, so had to wait tons of time to get up or down. Had to debate to get the address i needed to have on my bill.Bathroom shower had little water pressure, soap was a bottle tided to the wall and the pump did not work so impossible to use, no conditioner

Estimada Sra. Veronica Le agradecemos el tiempo que se ha tomado para hacernos llegar los comentarios sobre su estancia en Novotel Bogotá Parque 93. Sentimos enormemente que su experiencia no haya alcanzado sus expectativas; por favor permítanos hacerle llegar nuestras mas sinceras disculpas. En Novotel, nos esforzamos en proporcionar un servicio de calidad a cada uno de nuestros clientes, por ello sus comentarios son muy importantes para nosotros. Por favor tenga por seguro que tomaremos las medidas necesarias para que no vuelva a ocurrir lo acontecido en su estancia. Apreciamos sinceramente que haya compartido con nosotros este asunto y confiamos en que nos dé una nueva oportunidad para poder ofrecerle un servicio óptimo. Reciba un cordial saludo. Gabriel Cano Subgerente Novotel Bogota 93

Customer review rating 5.0/5

Douglas A. G. Business - Confirmed reviews ALL

perfect

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Gabriel Cano Subgerente Novotel Bogota 93

Customer review rating 4.0/5

Alexis A. P. M. Couples - Confirmed reviews ALL

I had a very good overall experience at the hotel, although there are a few small details that I think could be improved. Upon arrival, I noticed there isn’t really a priority check-in process, as everyone goes through the same line. It’s not a major issue, but something to keep in mind if you’re expecting that benefit based on status. The welcome drink was a bit confusing. It’s supposed to be redeemed at the bar, but on several occasions when I passed by, there was no one there. I’m not sure if the bar operates on specific hours, but in the end I didn’t use it. Not a big deal, just something that could be better communicated. The rooms, on the other hand, are excellent. Very modern, clean, and well maintained. The location is also great—about a 15-minute walk from Zona T. It’s close enough to everything, but far enough to avoid noise. We slept very comfortably every night. As part of the Silver status, we received a welcome amenity that consisted of a fruit plate. However, it included the same fruits available at breakfast (banana, mandarin, etc.), so it didn’t really feel like an added value. In other Accor hotels, I’ve received small touches like chocolates or something a bit more special. I requested a late check-out, and initially I was told that staying until around 2:30 or even 3:00 pm wouldn’t be an issue. However, when I called again the same day to confirm, I was told the latest possible time was 2:00 pm, even though the hotel was quite empty, it was low season, and a Sunday. This was probably my only real frustration, especially since my flight was at 6:00 pm and I was only asking for an extra 30 minutes. In the end, I checked out around 2:30 pm without any issue, but I think the communication could have been more flexible. I’d like to highlight the staff, especially one of the restaurant team members (I believe his name was Sergio, Andrés, or Carlos), who was extremely kind. Overall, the team was very polite, attentive, and efficient. There was also a small issue when paying with my credit card, as I wasn’t given the option to choose the billing currency, which is usually offered. This can sometimes result in extra fees. However, the final charge reflected correctly on my statement, so no real issue there. The hotel is very clean, and service is quick. One minor detail is that slippers were not provided in the room initially, although they were brought upon request. I think they should be included by default. Breakfast is definitely a highlight—very varied, high quality, and with made-to-order options like eggs prepared to your preference. I would highly recommend including it. Overall, it was a great stay. With a few small improvements in certain details, the experience could be even better. I would definitely recommend staying here.

Dear Alexis, Thank you very much for taking the time to share your comments about your recent stay at Novotel Bogotá Parque 93. We are delighted to know that you enjoyed our rooms, our location, the cleanliness of the hotel, and especially our breakfast selection. It is also wonderful to hear your kind words about our team, particularly our restaurant staff member who made a positive impression during your stay. We will be sure to share your compliments with the entire team. At the same time, we sincerely appreciate your constructive feedback regarding the check-in process, welcome drink communication, welcome amenity, late check-out information, and payment process. Please accept our apologies for any inconvenience caused. Your comments are very valuable and help us identify opportunities to improve both our service and communication. We truly appreciate your recommendation and are pleased to know that, overall, you had a great stay with us. We hope to have the pleasure of welcoming you back soon and providing you with an even better experience. Sincerely, Gabriel Cano Subgerente Novotel Bogota 93

Other web-users rate our hotel

  • 464 reviews 9.4/10 Location
  • 510 reviews 6/10 Room
  • 626 reviews 8.3/10 Service
  • 9 reviews 4.2/10 WiFi
  • 223 reviews 6.8/10 Breakfast
  • 207 reviews 7.2/10 Cleanliness
  • 92 reviews 8.1/10 Vibe
  • 22 reviews 9.3/10 Bar

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