Dear Mr. Irving F. Thank you very much for sharing your experience and for your kind compliments! We are delighted to know that you enjoyed the service provided by our team, our culinary offerings, and our excellent location. Your words serve as great motivation for all of us, inspiring us to continue working with enthusiasm, dedication, and commitment to provide memorable experiences and warm, exceptional service to every guest. Thank you for choosing and trusting us! We look forward to the pleasure of welcoming you back and making your next stay just as special. Sincerely, Gabriel Cano Assistant Manager, Novotel Bogota 93

Dear Mr. Rogers, it is a pleasure to greet you! Thank you very much for choosing us! Thank you for sharing your experience and for your kind words regarding our hotel and the service provided by our team! We are delighted to hear that you enjoyed our facilities and the service you received during your stay. However, we sincerely regret the inconvenience caused by the issue with your room's thermostat, especially as it affected your rest over the course of two nights. Please accept our sincerest apologies, as our goal is to ensure the comfort and well-being of every guest. We appreciate you bringing this matter to our attention, as it allows us to identify opportunities for improvement and strengthen our maintenance checks. Thank you for choosing us and for helping us improve. We hope to have the opportunity to welcome you and your wife back and provide you with a much more comfortable and pleasant experience. Sincerely, Gabriel Cano Assistant Manager, Novotel Bogota 93

Dear Mr. Alfredo C., Thank you very much for sharing your experience! We are delighted to know that you enjoyed such a pleasant and wonderful stay at our hotel. It is a true pleasure for our entire team to know that we helped make your visit special and memorable. We sincerely appreciate your trust and your decision to choose us. We will continue to work with enthusiasm and dedication to always provide you with warm service, exceptional experiences, and unforgettable moments. We look forward to the pleasure of welcoming you back to your home away from home. Sincerely, Gabriel Cano Assistant Manager, Novotel Bogota 93

Dear Ms. M., Thank you very much for sharing such a detailed and special review. It brings us great joy to know that you enjoyed the transportation service and, in particular, the care provided by Julio and Viviana. We would love to share your kind words with them; knowing they made your experience more comfortable and pleasant will serve as great motivation for them to continue delivering exceptional service. However, we regret that we were unable to offer you early check-in upon your arrival. Our hotel was at high occupancy during your visit, making it impossible to make a room available before the standard check-in time. We understand that after such a long journey, you needed a comfortable space to rest, and we are sorry that your experience while waiting did not meet your expectations. We also appreciate your feedback regarding our waiting areas, as it helps us identify opportunities to improve guest comfort in situations like this. Thank you for choosing us and for recognizing the excellent work of our team! We look forward to the pleasure of welcoming you back and providing an even more satisfying experience. Sincerely, Gabriel Cano Assistant Manager, Novotel Bogota 93

Dear Ms. Kelly, it is a pleasure to greet you! Thank you so much for sharing such a special review! It brings us great joy to know that you enjoyed your four-day stay and felt comfortable and at ease during your visit. We are delighted to hear that you appreciated our excellent location, the friendliness of our team, the comfort of the rooms—including the mattress and linens—as well as the wide variety of restaurants and attractions in the surrounding area. It is deeply gratifying for our entire team to know that your experience was so positive and that you enjoyed our wonderful neighborhood. Thank you for choosing us and for sharing your experience! We look forward to the pleasure of welcoming you back and continuing to create unforgettable moments. Sincerely, Gabriel Cano Assistant Manager, Novotel Bogota 93

Estimado Sr. J., es un gusto saludarlo! Muchas gracias por compartir su experiencia con nosotros. Lamentamos sinceramente saber que, en esta ocasión, la atención recibida por parte de algunos integrantes de nuestro equipo no estuvo a la altura de sus expectativas, especialmente teniendo en cuenta la confianza y fidelidad que ha demostrado al elegirnos cada vez que visita Bogotá. Para nosotros es muy importante saber que en estadías anteriores su experiencia había sido tan positiva, por lo que comprendemos aún más su decepción en esta oportunidad. Sus comentarios nos permiten identificar oportunidades de mejora y reforzar con nuestro equipo la importancia de brindar siempre un servicio cálido, atento y acorde con los estándares de nuestro hotel. Agradecemos que continúe confiando en nosotros y esperamos tener nuevamente el placer de recibirle para ofrecerle la experiencia que usted espera y merece. ¡Gracias por elegirnos y por permitirnos la oportunidad de mejorar! Atentamente, Gabriel Cano Subgerente Novotel Bogota 93

Dear Ms. Kataryna E., Thank you very much for sharing your experience with us. We are delighted to hear that you enjoyed our prime location and the wide range of dining options available in the area surrounding the hotel. It is very important to us that our guests enjoy not only a comfortable stay but also our excellent location, which places us close to various restaurants and points of interest. Thank you for choosing us and for your kind words! We look forward to the pleasure of welcoming you back and continuing to make your visit to Bogotá a special experience. Sincerely, Gabriel Cano Assistant Manager, Novotel Bogota 93

Estimado Sr. Julian, es un gusto saludarlo ! ¡Muchas gracias por elegirnos! ¡Muchas gracias por compartir sus comentarios! Nos alegra enormemente saber que disfrutó de nuestras excelentes instalaciones y de nuestra ubicación. Para todo el equipo de Novotel Bogotá Parque 93 es una gran satisfacción saber que estos aspectos contribuyeron a que su experiencia fuera agradable y confortable. Trabajamos cada día con mucha dedicación para ofrecer espacios acogedores, funcionales y una ubicación privilegiada que permita a nuestros huéspedes disfrutar y aprovechar al máximo su visita a Bogotá. Agradecemos sinceramente que nos haya elegido y que se haya tomado el tiempo para compartir su experiencia. Será un verdadero placer recibirle nuevamente y continuar haciendo de cada estancia un momento especial. Atentamente, Gabriel Cano Subgerente Novotel Bogota 93

Dear Mr. Gregory, it is a pleasure to greet you. Thank you very much for choosing us! Thank you for taking the time to share such a detailed review of your experience with us. We are delighted to hear that you highlighted the friendliness and helpfulness of our Reception, Restaurant, and Housekeeping teams, as well as the quick response from Maintenance regarding the issue with the shower. Providing timely solutions and ensuring our guests feel well-supported during their stay is very important to us. We also appreciate your comments regarding our location; we are pleased to know it was convenient for the purpose of your visit to Bogotá. At the same time, we sincerely regret that certain aspects of the room and the gym did not meet your expectations for a Novotel hotel. We take your observations regarding the room's maintenance, water pressure, and lighting—as well as your comments on the gym equipment—very seriously. We will share these areas for improvement with the relevant teams to strengthen our maintenance and renovation plans and continue elevating the guest experience. We truly value your feedback, both the positive aspects and the points that help us identify opportunities for improvement. We hope to have the opportunity to welcome you back and demonstrate the progress we are making to provide an experience that is increasingly comfortable, modern, and aligned with Novotel standards. Sincerely, Gabriel Cano Assistant Manager, Novotel Bogota 93

Dear Ms. Diana, it is a pleasure to greet you. Thank you very much for sharing such detailed feedback with us. We sincerely regret that certain aspects of your stay did not meet your expectations and, in particular, that this impacted your comfort and rest. We take your comments regarding the air conditioning, cleanliness, daily room servicing, and the replenishment of water bottles very seriously. We also apologize for the disturbance caused by the noise from the refrigerator during the night. These details are important to us and will be shared with the relevant teams to strengthen our procedures and prevent similar issues from occurring in the future. We also appreciate your feedback on the breakfast and the variety offered, as it helps us identify specific opportunities to improve our culinary offerings. Regarding the shower setup, we also appreciate you bringing this to our attention, as such observations help us better understand our guests' expectations. We hope to have the opportunity to welcome you back and provide an experience that is far more comfortable, pleasant, and aligned with the service standards we strive to uphold at our hotel. Sincerely, Gabriel Cano Assistant Manager, Novotel Bogota 93

Dear Mrs. Lidia, thank you so much for choosing us! Thank you so much for sharing your experience with us. We sincerely regret that the breakfast service did not fully meet your expectations. We appreciate your feedback regarding the food selection and the service, especially concerning the coffee offerings. We understand that breakfast is an important time to start the day and that every detail can make a big difference to our guests' experience. Your comments are very valuable to us and will be shared with our Food and Beverage team to review these opportunities for improvement and continue strengthening our service. We hope to have the opportunity to welcome you back and provide you with a much more satisfying experience in every way. Sincerely, Gabriel Cano Assistant Manager, Novotel Bogota 93

Buenas tardes, señor Harry Agradecemos sinceramente su fidelidad y por habernos elegido durante tantos años. Nos complace saber que disfruta de nuestro desayuno y de nuestra ubicación. Lamentamos los inconvenientes relacionados con las amenidades de su habitación, el estado de la ducha y el funcionamiento del aire acondicionado. Sus comentarios han sido compartidos con las áreas correspondientes, ya que representan una valiosa oportunidad para mejorar y renovar la experiencia que ofrecemos a nuestros huéspedes habituales. Esperamos tener la oportunidad de recibirle nuevamente y superar sus expectativas en una próxima visita. No dude en contactarnos para su próxima reserva. Cordialmente, Gabriel Cano Subgerente Novotel Bogotá 93

Buenas tardes, señor Martin Agradecemos el compartir su experiencia con nosotros. Lamentamos los inconvenientes ocasionados por el ruido en su habitación. Nos alegra saber que, disfrutó de su estadía y de la calidad de nuestra comida. Esperamos tener la oportunidad de recibirlo nuevamente. Cordialmente, Gabriel Cano Subgerente Novotel Bogotá 93

Buenas tardes, señor C. Muchas gracias por elegirnos nuevamente durante su visita a nuestra ciudad, agradecemos el compartir tan grata experiencia. Nos complace saber que disfrutó de nuestra ubicación, del desayuno, de nuestra terraza y de la comodidad de nuestras habitaciones. Comentarios como el suyo nos motivan a seguir brindando un servicio excepcional. Será un verdadero placer recibirle en su próxima visita. Cordialmente, Gabriel Cano Subgerente Novotel Bogotá 93

Buenas tardes, señor David Gracias por compartir sus comentarios. Nos alegra saber que disfrutó de nuestro desayuno y de la amabilidad de nuestro equipo. De igual forma, agradecemos sus observaciones sobre el equipamiento del gimnasio y la insonorización de la habitación, las mismas serán transmitidas a las áreas encargadas para así continuar mejorando nuestros servicios. Cordialmente, Gabriel Cano Subgerente Novotel Bogotá 93

Buenas tardes, señor Pablo Gracias por compartir sus comentarios. Lamentamos los inconvenientes relacionados con el mantenimiento del baño y el funcionamiento de los equipos del gimnasio. Sus observaciones han sido compartidas a las áreas correspondientes para tomar las acciones necesarias y mejorar nuestros servicios. Esperamos poder tener la oportunidad de ser su hotel a elección nuevamente y poder así generar una experiencia más satisfactoria. Cordialmente, Gabriel Cano Subgerente Novotel Bogotá 93

Buenas tardes, señor Diego Agradecemos sus amables palabras y por reconocer la dedicación de nuestro equipo. Nos llena de satisfacción saber que nuestro compromiso por servir, resolver cualquier situación y brindar la mejor atención y experiencia contribuyó a hacer más agradable su estadía. Esperamos poder ser nuevamente su hotel a elección durante sus visitas a nuestra ciudad. Cordialmente, Gabriel Cano Subgerente Novotel Bogotá 93

Buenas tardes, estimada Liliana Gracias por compartir su magnífica experiencia con nosotros, de igual forma agradecemos el reconocimiento a nuestra comprometida labor. Esperamos en una futura estadía, brindarle otra maravillosa experiencia con nosotros. Cordialmente, Gabriel Cano Subgerente Novotel Bogotá 93

Dear Mr. Jhoni Thank you for sharing your feedback with us. We sincerely apologize that the service provided by our front desk team did not meet your expectations, particularly regarding communication in English and the assistance received over the phone. Your comments are very important to us and have been shared with the appropriate team to help us improve our service standards. We hope to have the opportunity to welcome you again and provide you with a much better experience. Sincerely, Gabriel Cano Subgerente Novotel Bogotá 93