Novotel Bogotá Parque 93 (Ex Atton) 4 stars

Customer review rating (ALL Rating) 4.3/5 985 reviews

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Novotel Bogotá Parque 93 (Ex Atton) - Image 1
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Novotel Bogotá Parque 93 (Ex Atton) - Image 4
, 110111 BOGOTÁ, Colombia

Description

Hotel extras

  • Accessibility for people with reduced mobility

  • Gym and bike rental

  • 24-hour Business Center

  • Pet-friendly hotel! Small pets welcome.

  • Travel guides, local maps and free newspapers

Our accommodation(s)

Book this hotel
Room 1
See availabilities

Room

Superior room with two single beds

Photo out of - Superior room with two single beds

Ideal for a family trip, our superior room has a flat-screen TV (32 inches), walk-in shower in the bathroom, automatic wake-up service, black-out curtains, safe, air conditioning and heating.

Max. number of persons
2
Area
From 32 m² / 344 sq ft

Bedding

Single bed(s) x2

Bathroom

Bathroom Facilities

  • Hair dryer in bathroom
  • Make-up/magnifying mirror
  • Telephone in bathroom

Media And Technology

Tv Facilities

  • TV room service ordering
  • 42'/107 cm screen
  • Flat screen

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Security Peephole
  • Smoke alarm in room
  • Sprinkler in room

Comfort Features

  • Alarm clock
  • Opening windows

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk
  • 2 pers. max
  • 32 m² / 344 sq ft
  • Bedding 2 x Single bed(s)
See availabilities

Perfect for groups, this room can receive up to two people. It has a flat-screen TV (32 inches), walk-in shower in the bathroom, automatic wake-up service, black-out curtains, safe and air conditioning.

Max. number of persons
2
Area
From 32 m² / 344 sq ft

Bedding

Single bed(s) x2

Bathroom

Bathroom Facilities

  • Hair dryer in bathroom
  • Make-up/magnifying mirror
  • Telephone in bathroom

Media And Technology

Tv Facilities

  • TV room service ordering
  • 42'/107 cm screen
  • Flat screen

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Security Peephole
  • Smoke alarm in room
  • Sprinkler in room

Comfort Features

  • Alarm clock
  • Opening windows

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk
See availabilities

Ideal for one or two people, our standard room has a flat-screen TV (32 inches), walk-in shower in the bathroom, automatic wake-up service, black-out curtains, safe, air conditioning and heating.

Max. number of persons
2
Area
From 28 m² / 301 sq ft

Bedding

Queen size bed(s) x1

Bathroom

Bathroom Facilities

  • Hair dryer in bathroom
  • Make-up/magnifying mirror
  • Telephone in bathroom

Media And Technology

Tv Facilities

  • TV room service ordering
  • 42'/107 cm screen
  • Flat screen

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Security Peephole
  • Smoke alarm in room
  • Sprinkler in room

Comfort Features

  • Alarm clock
  • Opening windows

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk
See availabilities

Room (26.56 sq. ft.) featuring 1 large bed (200 cm), coffee maker, air conditioning, smart TV, minibar, safe, iron, internet connection, bathroom with bathtub and a wide variety of amenities.

  • Views:

    City View

Max. number of persons
2
Area
From 27 m² / 290 sq ft

Bedding

King size bed(s) x1

Bathroom

Bathroom Facilities

  • Hair dryer in bathroom
  • Make-up/magnifying mirror
  • Telephone in bathroom

Media And Technology

Tv Facilities

  • TV room service ordering
  • 42'/107 cm screen
  • Flat screen

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Security Peephole
  • Smoke alarm in room
  • Sprinkler in room

Comfort Features

  • Alarm clock
  • Opening windows

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk
See availabilities

Hotel location

Novotel Bogotá Parque 93 (Ex Atton)

110111 BOGOTÁ
Colombia

GPS:4.67516, -74.051745

Telephone

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
  • BOG Additional charge
  • EL DORADO INTL Additional charge

Accessibility

Wheelchair accessible hotel

In hotel

Hotel informations

  • 139 rooms
  • One room for people with reduced mobility
  • 139 non-smoking rooms
  • 8 floors

Languages spoken at the hotel

  • English
  • Spanish

Reduced mobility Facilities

100% Non Smoking Property

Elevator to all floor

Laundry / Valet Services

  • Laundry / Valet Services Additional charge

Lounge

  • Waiting area or lounge

Wi-Fi

  • High Speed internet
  • High Speed WiFi
  • WiFi at the hotel
  • WiFi in the communal areas

Air conditioning

Desk equipment available

  • Umbrellas

Iron

  • Iron at reception

Porter

  • Porter

Pets

Pets allowed Additional charge

Catering

One Restaurant

Room service

  • Cold snacks
  • Hot meals

Breakfast

  • Buffet

Business

7 Meeting rooms

Business Center

  • Self service business center
  • Business center with support staff

Well-being

Fitness Center

  • On site
  • On site
  • Indoor parking
  • Private
  • Parking for a month
  • Parking for a week

Restaurante Amaranta

Photo out of - Restaurante Amaranta

Its Guadalupe Restaurant has a full breakfast buffer for a good start to your day. There are also a variety of options for children, incl. yogurt, fruits, jellies and juices. Open 6:00 a.m. to 10:00 p.m.

Cooking style
Other cooking style
Chef name
John Serrano
Capacity
100
Accessibility
Accessible service
110111 Bogotá, Colombia
Telephone +57 601 5897726
Cocktail menu PDF

Other informations

Services

  • Air conditioning
  • Wheelchair access
  • Free Wireless internet (WiFi)
  • Pet allowed
  • Booster Seats available (for Baby)
  • Non Smoking Area
  • Exceptional View
  • Takeaway Meals
  • Musical Entertainment
  • Private lounge
  • Musical Atmosphère

Payment

  • Cash
  • Credit card
  • Apple Pay
  • Contactless
  • Other

Credit cards

  • American Express
  • Mastercard
  • Diners Club
  • Visa

Wine and other drinks information

  • Cocktail
  • Wine by the glass available
  • Soft drinks

Accommodate food

  • Children menu
  • Vegetarian menu

Its Guadalupe Restaurant has a full breakfast buffer for a good start to your day. There are also a variety of options for children, incl. yogurt, fruits, jellies and juices. Open 6:00 a.m. to 10:00 p.m.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.3/5  985 reviews

Customer review rating 5.0/5

Julian A. H. M. Business - Confirmed reviews ALL

Estimado Sr. Julian, es un gusto saludarlo ! ¡Muchas gracias por elegirnos! ¡Muchas gracias por compartir sus comentarios! Nos alegra enormemente saber que disfrutó de nuestras excelentes instalaciones y de nuestra ubicación. Para todo el equipo de Novotel Bogotá Parque 93 es una gran satisfacción saber que estos aspectos contribuyeron a que su experiencia fuera agradable y confortable. Trabajamos cada día con mucha dedicación para ofrecer espacios acogedores, funcionales y una ubicación privilegiada que permita a nuestros huéspedes disfrutar y aprovechar al máximo su visita a Bogotá. Agradecemos sinceramente que nos haya elegido y que se haya tomado el tiempo para compartir su experiencia. Será un verdadero placer recibirle nuevamente y continuar haciendo de cada estancia un momento especial. Atentamente, Gabriel Cano Subgerente Novotel Bogota 93

Customer review rating 3.0/5

Gregory B. Solo - Confirmed reviews ALL

Dear Mr. Gregory, it is a pleasure to greet you. Thank you very much for choosing us! Thank you for taking the time to share such a detailed review of your experience with us. We are delighted to hear that you highlighted the friendliness and helpfulness of our Reception, Restaurant, and Housekeeping teams, as well as the quick response from Maintenance regarding the issue with the shower. Providing timely solutions and ensuring our guests feel well-supported during their stay is very important to us. We also appreciate your comments regarding our location; we are pleased to know it was convenient for the purpose of your visit to Bogotá. At the same time, we sincerely regret that certain aspects of the room and the gym did not meet your expectations for a Novotel hotel. We take your observations regarding the room's maintenance, water pressure, and lighting—as well as your comments on the gym equipment—very seriously. We will share these areas for improvement with the relevant teams to strengthen our maintenance and renovation plans and continue elevating the guest experience. We truly value your feedback, both the positive aspects and the points that help us identify opportunities for improvement. We hope to have the opportunity to welcome you back and demonstrate the progress we are making to provide an experience that is increasingly comfortable, modern, and aligned with Novotel standards. Sincerely, Gabriel Cano Assistant Manager, Novotel Bogota 93

Customer review rating 3.5/5

Diana L. J. L. Business - Confirmed reviews ALL

Dear Ms. Diana, it is a pleasure to greet you. Thank you very much for sharing such detailed feedback with us. We sincerely regret that certain aspects of your stay did not meet your expectations and, in particular, that this impacted your comfort and rest. We take your comments regarding the air conditioning, cleanliness, daily room servicing, and the replenishment of water bottles very seriously. We also apologize for the disturbance caused by the noise from the refrigerator during the night. These details are important to us and will be shared with the relevant teams to strengthen our procedures and prevent similar issues from occurring in the future. We also appreciate your feedback on the breakfast and the variety offered, as it helps us identify specific opportunities to improve our culinary offerings. Regarding the shower setup, we also appreciate you bringing this to our attention, as such observations help us better understand our guests' expectations. We hope to have the opportunity to welcome you back and provide an experience that is far more comfortable, pleasant, and aligned with the service standards we strive to uphold at our hotel. Sincerely, Gabriel Cano Assistant Manager, Novotel Bogota 93

Comfortable stay

Customer review rating 3.5/5

Anonymous Business - Confirmed reviews ALL

Dear Mrs. Lidia, thank you so much for choosing us! Thank you so much for sharing your experience with us. We sincerely regret that the breakfast service did not fully meet your expectations. We appreciate your feedback regarding the food selection and the service, especially concerning the coffee offerings. We understand that breakfast is an important time to start the day and that every detail can make a big difference to our guests' experience. Your comments are very valuable to us and will be shared with our Food and Beverage team to review these opportunities for improvement and continue strengthening our service. We hope to have the opportunity to welcome you back and provide you with a much more satisfying experience in every way. Sincerely, Gabriel Cano Assistant Manager, Novotel Bogota 93

Customer review rating 3.5/5

Harry A. F. Business - Confirmed reviews ALL

Buenas tardes, señor Harry Agradecemos sinceramente su fidelidad y por habernos elegido durante tantos años. Nos complace saber que disfruta de nuestro desayuno y de nuestra ubicación. Lamentamos los inconvenientes relacionados con las amenidades de su habitación, el estado de la ducha y el funcionamiento del aire acondicionado. Sus comentarios han sido compartidos con las áreas correspondientes, ya que representan una valiosa oportunidad para mejorar y renovar la experiencia que ofrecemos a nuestros huéspedes habituales. Esperamos tener la oportunidad de recibirle nuevamente y superar sus expectativas en una próxima visita. No dude en contactarnos para su próxima reserva. Cordialmente, Gabriel Cano Subgerente Novotel Bogotá 93

Estimado Sr. Julian, es un gusto saludarlo ! ¡Muchas gracias por elegirnos! ¡Muchas gracias por compartir sus comentarios! Nos alegra enormemente saber que disfrutó de nuestras excelentes instalaciones y de nuestra ubicación. Para todo el equipo de Novotel Bogotá Parque 93 es una gran satisfacción saber que estos aspectos contribuyeron a que su experiencia fuera agradable y confortable. Trabajamos cada día con mucha dedicación para ofrecer espacios acogedores, funcionales y una ubicación privilegiada que permita a nuestros huéspedes disfrutar y aprovechar al máximo su visita a Bogotá. Agradecemos sinceramente que nos haya elegido y que se haya tomado el tiempo para compartir su experiencia. Será un verdadero placer recibirle nuevamente y continuar haciendo de cada estancia un momento especial. Atentamente, Gabriel Cano Subgerente Novotel Bogota 93

Customer review rating 3.0/5

Gregory B. Solo - Confirmed reviews ALL

Positives- all staff members that I dealt with were friendly and helpful. Cleaners, Receptionists and restaurant staff. I made a comment about an issue with the shower head and it was resolved almost immediately by the maintenance team - this was great! The Hotel is in an excellent location for why I was in Bogota. Negative - The room is substandard for what I expect of Novotel. The room seemed a little tired, the maintenance was lacking in general. Shower pressure was poor. No main light in the bedroom made it quite dark at night time, even with all the lights on. The gym was ok. I imagine not many people use it - Novotel should either spend some money on the gym, as the equipment is very old, or get rid of it all together and make the space into something else. It is not a serious gym, more just a place to use treadmills.

Dear Mr. Gregory, it is a pleasure to greet you. Thank you very much for choosing us! Thank you for taking the time to share such a detailed review of your experience with us. We are delighted to hear that you highlighted the friendliness and helpfulness of our Reception, Restaurant, and Housekeeping teams, as well as the quick response from Maintenance regarding the issue with the shower. Providing timely solutions and ensuring our guests feel well-supported during their stay is very important to us. We also appreciate your comments regarding our location; we are pleased to know it was convenient for the purpose of your visit to Bogotá. At the same time, we sincerely regret that certain aspects of the room and the gym did not meet your expectations for a Novotel hotel. We take your observations regarding the room's maintenance, water pressure, and lighting—as well as your comments on the gym equipment—very seriously. We will share these areas for improvement with the relevant teams to strengthen our maintenance and renovation plans and continue elevating the guest experience. We truly value your feedback, both the positive aspects and the points that help us identify opportunities for improvement. We hope to have the opportunity to welcome you back and demonstrate the progress we are making to provide an experience that is increasingly comfortable, modern, and aligned with Novotel standards. Sincerely, Gabriel Cano Assistant Manager, Novotel Bogota 93

Customer review rating 3.5/5

Diana L. J. L. Business - Confirmed reviews ALL

Air conditionair wasn´t working or insuficient,cleaning of the room also wasn´t good (basket of garbash in bathroom ramain for one day)I do not know if cleaning was not perform daily,but it seems like it.Breakfast not good, basic without variance.No bottles of water changing daily. Noice due to the fridge function at night, it makes not confortable sleeping. Shower was manual, not fixed in the roof.

Dear Ms. Diana, it is a pleasure to greet you. Thank you very much for sharing such detailed feedback with us. We sincerely regret that certain aspects of your stay did not meet your expectations and, in particular, that this impacted your comfort and rest. We take your comments regarding the air conditioning, cleanliness, daily room servicing, and the replenishment of water bottles very seriously. We also apologize for the disturbance caused by the noise from the refrigerator during the night. These details are important to us and will be shared with the relevant teams to strengthen our procedures and prevent similar issues from occurring in the future. We also appreciate your feedback on the breakfast and the variety offered, as it helps us identify specific opportunities to improve our culinary offerings. Regarding the shower setup, we also appreciate you bringing this to our attention, as such observations help us better understand our guests' expectations. We hope to have the opportunity to welcome you back and provide an experience that is far more comfortable, pleasant, and aligned with the service standards we strive to uphold at our hotel. Sincerely, Gabriel Cano Assistant Manager, Novotel Bogota 93

Comfortable stay

Customer review rating 3.5/5

Anonymous Business - Confirmed reviews ALL

Breakfast need to improve a lot. Small food selection, no one offer coffee.

Dear Mrs. Lidia, thank you so much for choosing us! Thank you so much for sharing your experience with us. We sincerely regret that the breakfast service did not fully meet your expectations. We appreciate your feedback regarding the food selection and the service, especially concerning the coffee offerings. We understand that breakfast is an important time to start the day and that every detail can make a big difference to our guests' experience. Your comments are very valuable to us and will be shared with our Food and Beverage team to review these opportunities for improvement and continue strengthening our service. We hope to have the opportunity to welcome you back and provide you with a much more satisfying experience in every way. Sincerely, Gabriel Cano Assistant Manager, Novotel Bogota 93

Customer review rating 3.5/5

Harry A. F. Business - Confirmed reviews ALL

I have stayed at the hotel several times during the last ten years. The breakfast was very good and had everything, as usually. The room did not have any water or any minibar, but it had an empty fridge for some reason. The rom was exactly as I had it three years ago, nothing has changed. Except that there was no kit for shoeshine, comb, shower cap etc. I am satisfied but something new must be for me to come back again. It is usually a rally good hotel with good, quite, safe location close to restaurantes.

Buenas tardes, señor Harry Agradecemos sinceramente su fidelidad y por habernos elegido durante tantos años. Nos complace saber que disfruta de nuestro desayuno y de nuestra ubicación. Lamentamos los inconvenientes relacionados con las amenidades de su habitación, el estado de la ducha y el funcionamiento del aire acondicionado. Sus comentarios han sido compartidos con las áreas correspondientes, ya que representan una valiosa oportunidad para mejorar y renovar la experiencia que ofrecemos a nuestros huéspedes habituales. Esperamos tener la oportunidad de recibirle nuevamente y superar sus expectativas en una próxima visita. No dude en contactarnos para su próxima reserva. Cordialmente, Gabriel Cano Subgerente Novotel Bogotá 93

Customer review rating 4.0/5

Martin A. O. Business - Confirmed reviews ALL

Good food,

Buenas tardes, señor Martin Agradecemos el compartir su experiencia con nosotros. Lamentamos los inconvenientes ocasionados por el ruido en su habitación. Nos alegra saber que, disfrutó de su estadía y de la calidad de nuestra comida. Esperamos tener la oportunidad de recibirlo nuevamente. Cordialmente, Gabriel Cano Subgerente Novotel Bogotá 93

Customer review rating 5.0/5

Jorge C. C. M. Families - Confirmed reviews ALL

The location is perfect. This was my second time staying at the hotel. Breakfast was delicious and varied. Rooftop was amazing. Rooms were comfortable and had all needed amenities. I will be definitely staying here next time I travel to Bogotá.

Buenas tardes, señor C. Muchas gracias por elegirnos nuevamente durante su visita a nuestra ciudad, agradecemos el compartir tan grata experiencia. Nos complace saber que disfrutó de nuestra ubicación, del desayuno, de nuestra terraza y de la comodidad de nuestras habitaciones. Comentarios como el suyo nos motivan a seguir brindando un servicio excepcional. Será un verdadero placer recibirle en su próxima visita. Cordialmente, Gabriel Cano Subgerente Novotel Bogotá 93

Customer review rating 4.0/5

David R. J. Business - Confirmed reviews ALL

Good breakfast, friendly staff, gym needs better equipment, room need a better sound proofing

Buenas tardes, señor David Gracias por compartir sus comentarios. Nos alegra saber que disfrutó de nuestro desayuno y de la amabilidad de nuestro equipo. De igual forma, agradecemos sus observaciones sobre el equipamiento del gimnasio y la insonorización de la habitación, las mismas serán transmitidas a las áreas encargadas para así continuar mejorando nuestros servicios. Cordialmente, Gabriel Cano Subgerente Novotel Bogotá 93

Customer review rating 2.5/5

Pablo G. D. Business - Confirmed reviews ALL

The bathroom had been nice in the past, but too many bathroom fistures (shower water knob, toilet paper holder) were loose and needed maintenance. Only one of two treadmills worked in the gym

Buenas tardes, señor Pablo Gracias por compartir sus comentarios. Lamentamos los inconvenientes relacionados con el mantenimiento del baño y el funcionamiento de los equipos del gimnasio. Sus observaciones han sido compartidas a las áreas correspondientes para tomar las acciones necesarias y mejorar nuestros servicios. Esperamos poder tener la oportunidad de ser su hotel a elección nuevamente y poder así generar una experiencia más satisfactoria. Cordialmente, Gabriel Cano Subgerente Novotel Bogotá 93

Customer review rating 4.5/5

Diego M. S. Business - Confirmed reviews ALL

The Team is great they are devoted to serve and make the guests happy solving any issue and delivering their best!!!

Buenas tardes, señor Diego Agradecemos sus amables palabras y por reconocer la dedicación de nuestro equipo. Nos llena de satisfacción saber que nuestro compromiso por servir, resolver cualquier situación y brindar la mejor atención y experiencia contribuyó a hacer más agradable su estadía. Esperamos poder ser nuevamente su hotel a elección durante sus visitas a nuestra ciudad. Cordialmente, Gabriel Cano Subgerente Novotel Bogotá 93

Customer review rating 5.0/5

Liliana J. G. Couples - Confirmed reviews ALL

Excellent Service

Buenas tardes, estimada Liliana Gracias por compartir su magnífica experiencia con nosotros, de igual forma agradecemos el reconocimiento a nuestra comprometida labor. Esperamos en una futura estadía, brindarle otra maravillosa experiencia con nosotros. Cordialmente, Gabriel Cano Subgerente Novotel Bogotá 93

Customer review rating 2.5/5

Jhoni R. N. M. Families - Confirmed reviews ALL

The front desk staff weren't that friendly and most didn't speak English so getting help seemed impossible, especially when calling.

Dear Mr. Jhoni Thank you for sharing your feedback with us. We sincerely apologize that the service provided by our front desk team did not meet your expectations, particularly regarding communication in English and the assistance received over the phone. Your comments are very important to us and have been shared with the appropriate team to help us improve our service standards. We hope to have the opportunity to welcome you again and provide you with a much better experience. Sincerely, Gabriel Cano Subgerente Novotel Bogotá 93

Customer review rating 4.0/5

Andrea S. Business - Confirmed reviews ALL

Viaggio business

Estimado Sr. Andrea Muchas gracias por su comentario positivo acerca de nuestro hotel! Nos alegra que usted haya disfrutado su estancia con nosotros y esperamos poder pronto verlo de vuelta. Atentamente, Gabriel Cano Subgerente Novotel Bogota 93

Customer review rating 4.0/5

Thomas S. E. Business - Confirmed reviews ALL

The room was OK (there was mold in the bathroom). The food was very good, I felt safe and the meeting facilities were good. More English TV channels would have been nice. I watched BBC for 4 days. Not having the gym available was not ideal. On Thursday morning I had to go out for a short run just to get some exercise and I know my company would not have approved of me doing this on my own at 6:30am

Dear Mr. Thomas, Thank you very much for your positive review of our hotel! We’re sorry you weren’t able to fully enjoy your stay; we’ll take your feedback into account to make improvements, and, if you’d like to stay with us again, we hope to meet all your expectations on your next visit. Sincerely, Gabriel Cano Assistant Manager, Novotel Bogotá 93

Customer review rating 5.0/5

Nathan C. Business - Confirmed reviews ALL

Stayed 4 days, ate more food then I should have. The staff was wonderful and took care of us while we had our conference. Thank you!

Dear Mr. C.: Thank you very much for your positive review of our hotel! We are glad you enjoyed your stay with us and look forward to seeing you again soon. Sincerely, Gabriel Cano Assistant Manager, Novotel Bogotá 93

Customer review rating 4.0/5

Karen E. T. Business - Confirmed reviews ALL

Overall, it was a good stay, but a lady from the Hotel and it wasn't a cleaning lady, just entered my room; she didn't knock on the door, and I got the impression that she wanted to review my stuff. She got scared when she saw me watching TV. When I asked what she was doing, she told me, "Cleaning?" Why, if that was the case, did she act like that? why entry in a hooray? Why did she enter my bathroom? If she were a supervisor, you would need to knock on doors and not enter without invitation. One of the positive things is that the people working in the restaurant are incredible, the ones working on the breakfast shift... the best service!

Dear Ms. Karen: Thank you for taking the time to share your feedback regarding your stay at the Novotel Bogotá Parque 93. We are deeply sorry that your experience with the room was not satisfactory. At Novotel, we strive to provide quality service to each of our guests, so your feedback is very important to us. Please rest assured that we will take the necessary steps to ensure that what happened during your stay does not happen again. We sincerely appreciate you bringing this matter to our attention and hope you will give us another chance to provide you with the best possible service. Best regards, Gabriel Cano Assistant Manager, Novotel Bogotá 93

Customer review rating 4.0/5

Ilya K. Couples - Confirmed reviews ALL

The room was comfortable, even though slightly tight in space for all furniture which was there. The aircon was sometimes unreliable, same for the safe box.

Dear Mr. K. Thank you for taking the time to send us your feedback regarding your stay at the Novotel Bogotá Parque 93. We are deeply sorry that your experience did not meet your expectations; please accept our sincerest apologies. At Novotel, we strive to provide quality service to each of our guests, which is why your feedback is very important to us. We sincerely appreciate you bringing this matter to our attention and hope you will give us another chance to provide you with the best possible service. Best regards. Gabriel Cano Subgerente Novotel Bogota 93

Customer review rating 3.5/5

Veronica C. M. Business - Confirmed reviews ALL

one lift never worked, so had to wait tons of time to get up or down. Had to debate to get the address i needed to have on my bill.Bathroom shower had little water pressure, soap was a bottle tided to the wall and the pump did not work so impossible to use, no conditioner

Estimada Sra. Veronica Le agradecemos el tiempo que se ha tomado para hacernos llegar los comentarios sobre su estancia en Novotel Bogotá Parque 93. Sentimos enormemente que su experiencia no haya alcanzado sus expectativas; por favor permítanos hacerle llegar nuestras mas sinceras disculpas. En Novotel, nos esforzamos en proporcionar un servicio de calidad a cada uno de nuestros clientes, por ello sus comentarios son muy importantes para nosotros. Por favor tenga por seguro que tomaremos las medidas necesarias para que no vuelva a ocurrir lo acontecido en su estancia. Apreciamos sinceramente que haya compartido con nosotros este asunto y confiamos en que nos dé una nueva oportunidad para poder ofrecerle un servicio óptimo. Reciba un cordial saludo. Gabriel Cano Subgerente Novotel Bogota 93

Customer review rating 5.0/5

Douglas A. G. Business - Confirmed reviews ALL

perfect

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Gabriel Cano Subgerente Novotel Bogota 93

Customer review rating 4.0/5

Alexis A. P. M. Couples - Confirmed reviews ALL

I had a very good overall experience at the hotel, although there are a few small details that I think could be improved. Upon arrival, I noticed there isn’t really a priority check-in process, as everyone goes through the same line. It’s not a major issue, but something to keep in mind if you’re expecting that benefit based on status. The welcome drink was a bit confusing. It’s supposed to be redeemed at the bar, but on several occasions when I passed by, there was no one there. I’m not sure if the bar operates on specific hours, but in the end I didn’t use it. Not a big deal, just something that could be better communicated. The rooms, on the other hand, are excellent. Very modern, clean, and well maintained. The location is also great—about a 15-minute walk from Zona T. It’s close enough to everything, but far enough to avoid noise. We slept very comfortably every night. As part of the Silver status, we received a welcome amenity that consisted of a fruit plate. However, it included the same fruits available at breakfast (banana, mandarin, etc.), so it didn’t really feel like an added value. In other Accor hotels, I’ve received small touches like chocolates or something a bit more special. I requested a late check-out, and initially I was told that staying until around 2:30 or even 3:00 pm wouldn’t be an issue. However, when I called again the same day to confirm, I was told the latest possible time was 2:00 pm, even though the hotel was quite empty, it was low season, and a Sunday. This was probably my only real frustration, especially since my flight was at 6:00 pm and I was only asking for an extra 30 minutes. In the end, I checked out around 2:30 pm without any issue, but I think the communication could have been more flexible. I’d like to highlight the staff, especially one of the restaurant team members (I believe his name was Sergio, Andrés, or Carlos), who was extremely kind. Overall, the team was very polite, attentive, and efficient. There was also a small issue when paying with my credit card, as I wasn’t given the option to choose the billing currency, which is usually offered. This can sometimes result in extra fees. However, the final charge reflected correctly on my statement, so no real issue there. The hotel is very clean, and service is quick. One minor detail is that slippers were not provided in the room initially, although they were brought upon request. I think they should be included by default. Breakfast is definitely a highlight—very varied, high quality, and with made-to-order options like eggs prepared to your preference. I would highly recommend including it. Overall, it was a great stay. With a few small improvements in certain details, the experience could be even better. I would definitely recommend staying here.

Dear Alexis, Thank you very much for taking the time to share your comments about your recent stay at Novotel Bogotá Parque 93. We are delighted to know that you enjoyed our rooms, our location, the cleanliness of the hotel, and especially our breakfast selection. It is also wonderful to hear your kind words about our team, particularly our restaurant staff member who made a positive impression during your stay. We will be sure to share your compliments with the entire team. At the same time, we sincerely appreciate your constructive feedback regarding the check-in process, welcome drink communication, welcome amenity, late check-out information, and payment process. Please accept our apologies for any inconvenience caused. Your comments are very valuable and help us identify opportunities to improve both our service and communication. We truly appreciate your recommendation and are pleased to know that, overall, you had a great stay with us. We hope to have the pleasure of welcoming you back soon and providing you with an even better experience. Sincerely, Gabriel Cano Subgerente Novotel Bogota 93

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