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Sofitel Bogota Victoria Regia Hotel 5 stars

Customer review rating 4.7/5 3,245 reviews

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Sofitel Bogota Victoria Regia
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+ 22 Services
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Room 1

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Hotel extras

  • La Cabrera, strategic location

  • A perfect startpoint

  • Haute cuisine

  • Advantage 4

  • Advantage 5

Services in the hotel and nearby

Check-in from 15h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Babysitting on request (Nearby)Paying
  • Air conditioned
  • AEROPORTO EL DORADOPaying
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-outPaying
  • Laundry
  • Porter
  • Concierge
Catering
  • BreakfastPaying
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
Leisure and activities
  • Fitness centre
  • Massage
  • Babysitting on request (Nearby)Paying
Business services
  • 3 meeting room(s)
  • Business centre
  • Copy/print service available

Hotel location

Sofitel Bogota Victoria Regia

Carrera 13 # 85-80
Cundinamarca

bogota
colombia

Tel: +5716466390

Fax: (+57)16220692

Check-in from 15h00

Check out up to 12h00

  • TRANSMILENIO :  CALLE 85

  • By plane

    AEROPORTO EL DORADO At 16km / 9.94 miles - Shuttle paying

GPS :4.669983, -74.053158

Our accommodation(s)

Our guestrooms feature the latest trend in hotels, offering both luxury and comfort. Designed by the prestigious architect Miguel Soto, our rooms will make you feel at home away from home.

CLASSIC ROOM, 1 Queen Size Bed

  • Max. number of persons: 2
  • Area: From 24 m² / 258 sq ft
  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Pillow Menu
  • Coffee/tea making facilities(...)

SUPERIOR ROOM, 1 Queen Size bed

Accessible room
  • Max. number of persons: 2
  • Area: From 29 m² / 312 sq ft
  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Slippers
  • Pillow Menu(...)

LUXURY ROOM, 1 King Size Bed

  • Max. number of persons: 2
  • Area: From 31 m² / 334 sq ft
  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Slippers
  • Pillow Menu(...)
Rooms

Our restaurants and bars

BASILIC - BAR GOURMET - RESTAURA

Type of cuisine: International

Basilic invites you to experience the true art of French haute cuisine through a variety of gourmet offerings. With events like the World Gourmet Nights, exclusive wine tastings and samples of the most delicious International and Local flavors.

Lunch

12:00 - 18:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

18:00 - 22:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

BASILIC

Non contractual photo

Is the perfect place for enjoying an exclusive cocktail, concocted by our head bartender using homemade syrups, infusions and the freshest local ingredients. Relax, sip on a cocktail or enjoy the night away.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 3

  • Maximum size: 43 m²

  • Maximum capacity: 50 people

Find out more

Our guest reviews for
Sofitel Bogota Victoria Regia

100% genuine reviews from our guests

Find out more

ALL Rating 4.7/5

3,245 reviews

tripadvisor

TripAdvisor Rating 4.5/5

1,377 reviews

2020 TripAdvisor Certificate of Excellence
Certificate of excellence 2020

Best Service and staff

Customer review rating 4.7/5

Barry E. Couples - 09/01/2021 Confirmed reviews ALL

We thoroughly enjoyed our stay at Sofitel Bogota. We switched from another hotel on our first night and came to the Sofitel Bogota for the remainder of our stay in the city. The best move we made. The hotel is under remodeling and as such had limited availability on such short notice. That was no problem for the staff. They immediately made us feel welcome. We felt we were staying at a guest house and honored guests at that.

Dear Huixian X., We very much appreciate your comments regarding your stay at the Sofitel Bogota Victoria Regia. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Front Desk Coordinator

We enjoyed a fabulous stay in every way.

Customer review rating 4.7/5

James M. Families - 28/12/2020 Confirmed reviews ALL

This was our second stay within two weeks. Everything at the Sofitel was first class, the rooms, public areas, the food, and especially the very friendly and helpful staff. It’s in a prime location on a mostly pedestrian street with many excellent restaurants and great shopping nearby. Although the menu at the hotel is limited, the food and drinks are excellent. This is now our go-to hotel when visiting Bogota.

Dear James Michael M., We very much appreciate your comments regarding your stay at the Sofitel Bogota Victoria Regia. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Stib Acosta Castro Front Desk Coordinator

Well located

Customer review rating 4.7/5

Yenny G. Couples - 21/12/2020 Confirmed reviews ALL

Comfortable stay, excellent service, excellent front staff.

Dear Yenny Marcela G. Vargas, We very much appreciate your comments regarding your stay at the Sofitel Bogota Victoria Regia. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Stib Acosta Castro Front Desk Cordinator

Excellent night!

Customer review rating 4.7/5

Luisa R. S. Couples - 08/12/2020 Confirmed reviews ALL

Loved the new decor. Very chic, modern and unexpected. The staff was wonderful — nice, cordial and took all the biosafety measures. I especially appreciated the welcome packaged, which included a delightfully scented antibacterial and masks. The black-outs were fabulous (you'd practically forget what time it is).

Dear Luisa Robledo S., We very much appreciate your comments regarding your stay at the Sofitel Bogota Victoria Regia. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Stib Acosta Castro Front Desk Cordinator

Excellent

Customer review rating 4.7/5

Matt Z. Business - 06/12/2020 Confirmed reviews ALL

Great service. Great employees. Great location. They went above and beyond. Excelente servicio de Gina y el resto del equipo!!

Dear Luisa Fernanda R., We very much appreciate your comments regarding your stay at the Sofitel Bogota Victoria Regia. It is always a pleasure to receive positive feedback. I will share your comments with our team and specially with Gina. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Stib Acosta Castro Front Desk Cordinator

Comfortable well run hotel

Customer review rating 4.7/5

Chris V. P. Couples - 22/03/2020 Confirmed reviews ALL

Three days visiting Bogota as part of two and half week Colombia tour

Excellent service from entire staff

Customer review rating 4.7/5

Margie Couples - 10/03/2020 Confirmed reviews ALL

Great location. Attention to detail in all areas, room, service, reception.

Dear Mrs. Margie, We very much appreciate your comments regarding your stay at the Sofitel Bogota Victoria Regia. Thank you for highlighting our great location. our attention to detail in all areas, our room, our service and ouir reception. I am happy that we were able to provide you an excellent stay. I hope to have the opportunity to welcoming you back to Sofitel Bogotá Victoria Regia in the near future! Kind regards, Yanelis Sepulveda Guest Experience & Concierge Manager

AWESOME STAY

Customer review rating 4.7/5

Astrid L. Business - 06/03/2020 Confirmed reviews ALL

Your staff went above and beyond service, love all the special details in the room.

Dear Mrs. L., So pleased to read you had a wonderful experience with us while in Sofitel Bogota Victoria Regia, I am glad to know that you enjoy of our staff service. I am happy that we were able to provide you an awesome stay It is a shame that you had to left, please do come and see us again soon! Sincerely, Yanelis Sepulveda Guest Experience & Concierge Manager

Great staff, excellent service.

Customer review rating 4.7/5

James D. Couples - 03/03/2020 Confirmed reviews ALL

Very clean upscale hotel in great location. Every staff member helpful and friendly. One of the best hotels I’ve stayed in throughout Usa, Europe and South America.

Dear Mr. D., I truly appreciate you are taking the time to share your positive experience with us. Thank you for highlighting our great staff, our excellent service and our great location. I am happy that we were able to provide you an excellent stay. I hope to have the opportunity to welcoming you back to Sofitel Bogotá Victoria Regia in the near future! Kind regards, Yanelis Sepulveda Guest Experience & Concierge Manager

Another great experience

Customer review rating 4.7/5

Sophia L. Friends - 03/03/2020 Confirmed reviews ALL

This is the second time I have stayed at this Sofitel. I am a frequent traveler and probably a L. particular and demanding. The hotel is beautiful and the staff outstanding. I am ALWAYS impressed with the kindness and high work ethic of the housekeeping staff. They are the best of all the 5 star hotels I frequent. The stay was not without issues yet they were dealt with quickly and the solution was to my satisfaction. I would like to see the beds not quite so soft as they use a soft topper to the mattress. That would be the only comment on the rooms I would make. The rest is great. Thank you again for such a great experience.

Dear Mrs.L., I truly appreciate you are taking the time to share your positive experience with us. Thank you for highlighting our beautiful Hotel and outstanding staff. Regarding your comments about your accommodation, we informed our General Manager, and I will make sure to pass this information along to the team to prevent further misconceptions. At Sofitel Bogota, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We look forward to welcoming you back for your next visit to Sofitel Bogotá Victoria Regia! Sincerely, Yanelis Sepulveda Guest Experience & Concierge Manager

Great personal service

Customer review rating 4.7/5

Hugo S. K. Business - 02/03/2020 Confirmed reviews ALL

The staff at the hotel is very polite, friendly and efficient. They will always go the extra mile to satisfy guests. Every guest’s needs are well taken care of.

Dear Mr. S., So pleased to read you had a wonderful experience with us while in Sofitel Bogota Victoria Regia, I am glad to know that you enjoy of our very polite, friendly and efficient staff service. It is a shame that you had to left, please do come and see us again soon! Regards, Yanelis Sepulveda Guest Experience & Concierge Manager

Friendly service, good bed but unbearably loud

Customer review rating 4.7/5

P. H. Solo - 01/03/2020 Confirmed reviews ALL

For your convenience I will answer your questions in English: When I tried to first open the safe my finger nail got painfully stuck between the edge of the cupboard and the safe door. There is a definite design flaw. When opening the glass shower door it bangs against the shower head. A slide door would have solved the problem. My shower cabin did not have any ventilation so that the bathroom fogged up. This will eventually also cause you higher maintenance work. Unfortunately, what made the stay unpleasant was the unbearable noise coming from the street and the neighboring restaurants. Particularly at night and on the weekend when the traffic is high, honking, loud music and people's voices mace a peaceful stay challenging. Your staff is very competent and friendly. This offers some consolation.

Dear Mr. H., Thank you for taking the time to tell us about your experience at the Sofitel Bogota Victoria Regia. Thank you for highlighting our friendly service and our good bed. I'm sorry you weren't completely satisfied with your stay and your experience did not meet your expectations; please allow me to express my sincerest apologies. We have informed our General Manager and our Maintenance Manager about his appreciations of the noise coming from the street, and of our services in our renovated rooms, SO we will take corrective measures to ensure our guests have a comfortable stay. At Sofitel Hotels & Resorts, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. I look forward to welcoming you back to the Sofitel Bogotá and ensuring your next visit is in keeping with your expectations and standards. Sincerely, Yanelis Sepulveda Guest Experience & Concierge Manager

The staff was superb & location terrific!

Customer review rating 4.7/5

Sarah H. Couples - 26/02/2020 Confirmed reviews ALL

Our few days at the hotel were filled with the outmost customer service and friendliness from the whole staff, from the main entrance valet to the housemaid. The room had a nice layout with the built-in sofa by the window which made us relax right away.. The location is a safe couple blocks away from the main strip of restaurants and fancy stores.

Dear Mrs. H., We very much appreciate your comments regarding your stay at the Sofitel Bogota Victoria Regia. Thank you for highlighting our superb staff and our terrific location. Edgar, our breakfast staff, Nicolas and our hostess Fernanda are wonderful addition to the team and I am sure that he will be pleased to hear of your kind words. We are sorry that the detail of AC service and meals has not fulfilled your expectation. Please allow me to express my sincerest apologies. We have informed our Maintenance Manager, so we have taken corrective measures to ensure this does not happen again. At Sofitel Bogota Hotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. I look forward to welcoming you back to the Sofitel Bogotá and ensuring your next visit is in keeping with your expectations and standards. Sincerely, Yanelis Sepulveda Guest Experience & Concierge Manager

The Hotel is perfect and the staff are amazing.

Customer review rating 4.7/5

Jb Business - 24/02/2020 Confirmed reviews ALL

The Hotel is perfect in terms of location and the cleanliness and support. The staff are truly amazing providing 24/7 superb customer service. Thank you.

Dear Mr. JB, What a wonderful review following your time spent with us. Thank you for highlighting our perfect Hotel and our amazing staff. We pride ourselves on the level of service delivered by our team and we are so pleased to read we were able to exceed your expectations on your stay. We will be sure to share your feedback and we look forward to welcoming you back very soon. Best regards, Sincerely, Yanelis Sepulveda Guest Experience & Concierge Manager
Customer review rating 4.7/5

Gary R. Solo - 24/02/2020 Confirmed reviews ALL

Lovely room and great service by friendly staff. Perfect location in a safe well maintained area.

Dear Mr. R., I truly appreciate you are taking the time to share your positive experience with us. Thank you for highlighting our lovely room, our great service by our friendly staff and our perfect location. I appreciate your comments about cooking eggs during breakfast service. I have already informed our food and beverage manager, so we have taken corrective measures to ensure this does not happen again. At Sofitel Bogota we work every day to improve the quality of our service. We look forward to welcoming you back for your next visit to Sofitel Bogotá Victoria Regia! Sincerely, Yanelis Sepulveda Guest Experience & Concierge Manager

Good location and lovely boutique hotel

Customer review rating 4.7/5

Anonymous Couples - 22/02/2020 Confirmed reviews ALL

Excellent service and very clean rooms

Dear Guest, I sincerely appreciate you are taking the time to share this review of your recent visit. Thank you for highlighting our good location and lovely boutique hotel, our excellent concierge service and our very clean rooms. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Yanelis Sepulveda Guest Experience & Concierge Manager

Awesome people

Customer review rating 4.7/5

Bill T. Couples - 18/02/2020 Confirmed reviews ALL

Terrific in every way. Once it’s clean and comfortable it’s all about the people.

Dear Mr. T., What a wonderful review following your time spent with us. We pride ourselves on the level of service delivered by our team and we are so pleased to read we were able to exceed your expectations on your stay. We will be sure to share your feedback and we look forward to welcoming you back very soon. Sincerely, Yanelis Sepulveda Guest Experience & Concierge Manager

Excellent service, great lication

Customer review rating 4.7/5

Florence P. Business - 16/02/2020 Confirmed reviews ALL

Excellent stay

Dear Mrs.p., I truly appreciate you are taking the time to share your positive experience with us. Thank you for highlighting our excellent service and our great location.I am happy that we were able to provide you an excellent stay. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Best regards, Yanelis Sepulveda Guest Experience & Concierge Manager

Excellent hotel

TripAdvisor rating 4.5/5

meldorton 14/02/2020 TripAdvisor review

Excellent hotel in great location. Charming and friendly staff. Disappointed hotel did not have indoor pool as misleadingly stated on website and common areas/ restaurant in course of renovation which resulted in some cramped areas

Dear meldorton, Thank you for taking the time to tell us about your experience at the Sofitel Bogota Victoria Regia. Thank you for highlighting our excellent hotel , our great location and our charming and friendly staff. We are sorry that the detail of not having a indoor pool has not fulfilled your expectation. I would like to reconfirm that our hotel does not have a pool service, and the information with our current services is published on our official website. However, to be sure, I would like to confirm with you the website where you obtained this information, in the same way that we inform our Marketing Manager to take the necessary measures and ensure that there is no incorrect information about our services on our Sofitel's website. At Sofitel Bogota Hotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We appreciate you are sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Yanelis Sepulveda Guest Experience & Concierge Manager

Good property in a nice location

Customer review rating 4.7/5

Stephen A. J. Friends - 07/02/2020 Confirmed reviews ALL

Breakfast was the highlight. Best variety I’ve seen at any hotel in bogota . Rooms are comfortable well appointed and average sized . Good customer service overall .

Dear Stephen and J., I truly appreciate you are taking the time to share your positive experience with us. Thank you for highlighting our breakfast, our good property and our nice location. I have noticed a not very good rating about your check-out and departure. I will appreciate you can share with me more details about it. At Sofitel Bogota we work every day to improve the quality of our service. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Yanelis Sepulveda Guest Experience & Concierge Manager

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