Sofitel Bogota Victoria Regia 5 stars

Customer review rating (ALL Rating) 4.7/5 1,040 reviews

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Carrera 13 # 85-80, Cundinamarca, 110221 BOGOTA, Colombia

Description

Hotel extras

  • The hotel in Colombia has 3 meeting rooms for corporate events.

  • Enjoy the afternoon tea offered by the hotel.

  • Hotel in Bogota near the airport, 36 minutes by car.

  • Children up to 12 years old with parents stay free of charge

  • Pet Friendly Hotel in Bogota with additional charge.

Our accommodation(s)

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Hotel location

Sofitel Bogota Victoria Regia

Carrera 13 # 85-80, Cundinamarca
110221 BOGOTA
Colombia

GPS:4.669983, -74.053158

Telephone
Fax +57 601 6466390

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Basilic Restaurant

Discover our restaurant Basilic Signature cuisine highlighting local products from different regions of Colombia, taking them to a high gastronomic level with French and avant-garde techniques. In our restaurant Basilic Cuisine de Origen

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.7/5  1,040 reviews

Customer review rating 3.5/5

Patrick J. P. Couples - Confirmed reviews ALL

The hotel is wonderful. The people who work in the hotel are wonderful. The location of the hotel is wonderful. The rooms are wonderful. But Accor's decision to put a daily service charge if 10% to stay at the hotel is ridiculous and tacky. What's worse is when you check out and the service charge is NOT brought up by the hotel. This experience and having to delete it off your bill at the end of your stay is ridiculous and it's a reason why Accor will never hold a match to Marriott or Hyatt when they have these types of "optional" service fees they add on your hotel bill that generates more expense for your guests.

Bonjour Monsieur P., Thank you for taking the time to share your detailed feedback. We are truly pleased to know that you enjoyed our hotel, our location, our rooms, and especially the service provided by our team. Your kind words about them mean a great deal to us. At the same time, we sincerely regret the frustration caused by the voluntary service charge. We completely understand how this situation may have impacted your overall experience. Please allow us to clarify that this charge is entirely optional and should always be communicated clearly and transparently, without causing any inconvenience or misunderstanding at the time of check out. Your comments are very important to us and have been shared with our team to reinforce the way this information is presented, ensuring a more seamless and transparent experience for our guests. We truly value your loyalty as a Gold member of ALL Accor and appreciate your honest feedback. We hope to have the opportunity to welcome you again and provide you with an even better experience in the future. Warm regards, Alejandra Pedroza, Guest Relations.

Customer review rating 5.0/5

Johana M. S. S. Couples - Confirmed reviews ALL

Friendly staff, very clean hotel

Bonjour Madame S., Thank you very much for your excellent rating and for sharing your kind comments. We are delighted to know that you enjoyed our great location, the friendliness of our team, and the cleanliness of the hotel. It is especially rewarding to hear that you experienced great service throughout your stay, as this is what we strive for every day. We truly appreciate your feedback and look forward to welcoming you back very soon. Warm regards, Alejandra Pedroza, Guest Relations.

Customer review rating 3.5/5

Caroline S. B. Couples - Confirmed reviews ALL

On check-in the both staff did not know about my suite night upgrade vouchers and we ended up missing out on two nights in a Junior Suite because of this. It was all sorted afterwards, and the management were very helpful, but it left a bad taste in the mouth. In hindsight I should have insisted on speaking to a manager at the time but we were very tired.

Bonjour Madame B., Thank you very much for taking the time to share your detailed feedback. We truly value your loyalty as a Gold member of ALL Accor, and we appreciate your kind comments regarding our cleanliness, breakfast, and the attentiveness of our team. Please accept our sincere apologies for the inconvenience experienced during your arrival. We completely understand how important a smooth and efficient check-in is, especially after a long journey. In this case, we would like to clarify that the reservation was made using Suite Night Upgrade vouchers; however, at the time of check-in, you indicated that you did not wish to use them. As this is not a usual scenario, it unfortunately led to a misunderstanding, and we did not respond in the most appropriate or timely manner. We truly regret the confusion this caused and the impact it had on your experience. That said, you are absolutely right in highlighting the need for better preparation. Your feedback is very valuable, and we will reinforce our team’s training to ensure they are fully equipped to handle all types of booking conditions and unexpected situations with clarity and efficiency. We would also like to sincerely thank you for your receptiveness when our team approached you to discuss the situation and offer solutions. Your openness and understanding are greatly appreciated. Regarding your comments about the booking process and currency differences, we understand your concern and will be sure to share your feedback with the appropriate teams, as transparency is key to delivering a seamless experience. We truly appreciate your feedback, as it helps us continue improving, and we hope to have the opportunity to welcome you back for a much smoother and more enjoyable stay in the future. Warm regards, Alejandra Pedroza, Guest Relations.

Customer review rating 5.0/5

Carlos A. Q. R. Families - Confirmed reviews ALL

Great hotel, attentive staff, perfect location, within walking distance of hundreds of restaurants and bars.

Bonjour Monsieur Q., Thank you very much for sharing such a wonderful review of your stay with us. We are truly delighted to know that you had an excellent experience and that you enjoyed our attentive service, central location, and the comfort of your suite. It is especially rewarding to hear that our bedding and spacious accommodations contributed to a pleasant and relaxing stay. We are also pleased that you found our app easy to use and offering competitive rates, as we continuously strive to provide a seamless experience from booking to departure. Your kind recognition of Daniel and Camilo means a great deal to us, we will be sure to share your compliments with them, as they will be thrilled to know they made a positive impact on your stay. It was an honor to have you with us, especially as a Platinum member of ALL Accor, and we truly look forward to welcoming you back very soon. Warm regards, Alejandra Pedroza, Guest Relations.

Customer review rating 5.0/5

Katayoun A. Families - Confirmed reviews ALL

I attended a wedding there, and the location was wonderful. The staff was incredibly professional and respectful. Overall, it was a great experience, and I would definitely go back.

Bonjour Dear A., Thank you very much for taking the time to share your experience and for rating us with a perfect score of 100/100. We are delighted to know that you had such a positive experience, and that you enjoyed our wonderful location. It is especially gratifying to hear that our team made a great impression with their professionalism and respectful service. Your kind words mean a lot to us, and it would be a pleasure to welcome you back in the future for another memorable visit. Warm regards, Alejandra Pedroza, Guest Relations.

Other web-users rate our hotel

  • 370 reviews 9.7/10 Location
  • 428 reviews 8/10 Room
  • 813 reviews 9.3/10 Service
  • 246 reviews 9/10 Breakfast
  • 175 reviews 8.9/10 Food
  • 120 reviews 8.2/10 Vibe
  • 89 reviews 8.6/10 Cleanliness
  • 53 reviews 4.5/10 Value

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