Bonjour Monsieur B., Thank you for taking the time to share your feedback with us. We are truly sorry to learn that your most recent stay was so disappointing, especially after knowing that you had such a positive experience during your previous visit. We sincerely regret that the room assigned to you during this stay did not provide the comfort you expected, particularly regarding its ceiling height and lighting. We also understand how frustrating it must have been to experience noise during the night, especially knowing that you had to wake up at 5:00 a.m. Please accept our sincere apologies for the discomfort and inconvenience this caused. Most importantly, we would like to assure you that we genuinely value each and every one of our guests, and we especially appreciate the loyalty of our ALL – Accor members. Your membership, your trust, and the fact that you choose to stay with us are truly important to our team. Every guest and every experience matters to us, and it is certainly not our intention for anyone to leave feeling otherwise. We are therefore particularly sorry that this stay made you question whether we care about you as a guest and as an ALL member. We sincerely hope that you will not remember Sofitel Bogotá Victoria Regia solely because of this second experience, but also for the positive stay you previously enjoyed with us. We will take your preferences regarding room size, ceiling height, and lighting into particular consideration for any future stay. We would be very grateful for the opportunity to welcome you back and provide you with the level of comfort, attention, and hospitality that you should expect from us. We truly hope you will give us another opportunity to restore your confidence and show you that your experience and satisfaction are genuinely important to us. Warm regards, Sofitel Bogotá Victoria Regia Team

Bonjour Madame C., Thank you very much for sharing your wonderful feedback and for awarding us a perfect score of 100/100. We are delighted to know that you enjoyed our convenient location, the comfort of your stay, and especially our breakfast. It is always a pleasure to know that our gastronomy contributes to making our guests' stays even more enjoyable. We truly appreciate your kind words and hope to have the pleasure of welcoming you back to Sofitel Bogotá Victoria Regia very soon. If you are not yet a member of ALL Accor, we would also be delighted to invite you to discover our loyalty programme and enjoy its benefits during your future stays. Warm regards, Alejandra Pedroza, Guest Relations

Bonjour Madame F., Thank you so much for sharing such a heartfelt review and for awarding us a perfect score of 100/100. It truly means the world to our entire team to know that you enjoyed your time in Bogotá, from our location and the walkability of the neighborhood to everything the hotel had to offer. What makes your words especially meaningful to us is knowing that Sofitel Bogotá Victoria Regia will forever be connected to such a beautiful and important moment in your lives. It is an absolute honor to have been part of your engagement in Bogotá, and we hope that whenever you think back on this special chapter, you remember your time with us with the same warmth and happiness. We are also deeply grateful for your kind recognition of our entire team. Knowing that you felt everyone went above and beyond is one of the most rewarding compliments we can receive, and we will be delighted to share your words with all of our colleagues. As a valued ALL Accor Classic member, we sincerely appreciate your loyalty and are truly touched to hear that you hope to stay at Sofitel hotels during your future travels. We look forward to welcoming you again, wherever your journeys may take you, and to creating many more unforgettable memories together. Warmest regards, Alejandra Pedroza, Guest Relations.

Bonjour Monsieur A., Thank you so much for your wonderful review and for awarding us a perfect 100/100. We are truly delighted to know that everything was great during your stay and, especially, that you felt warmly welcomed by our entire team. Your recognition of our colleagues as welcoming and professional means a great deal to us. Creating a genuine sense of hospitality is at the heart of what we do, and it is wonderful to know that this came through during your stay. It is also a pleasure to welcome you as a valued Classic member of ALL Accor. Thank you sincerely for your loyalty and for choosing Sofitel Bogotá Victoria Regia. We hope to have the pleasure of welcoming you back to your home in Bogotá very soon. Warm regards, Alejandra Pedroza, Guest Relations.

Bonjour Madame P., Thank you so much for your heartfelt review and, most of all, for continuing to choose Sofitel Bogotá V. Regia whenever you visit Bogotá. Knowing that we have become your preferred hotel in the city is truly one of the greatest compliments we could receive. We are delighted that you continue to appreciate not only our location, but also the warmth of our team, our attention to detail, and our culinary offerings. Your loyalty and kind words mean a great deal to all of us and inspire us to keep making every stay feel special. We are also pleased to know that your booking experience was smooth and that you easily found the option that best suited your dates. Thank you for your continued loyalty as a Gold member of ALL Accor. We look forward to welcoming you back to your home in Bogotá very soon. Warm regards, Alejandra Pedroza, Guest Relations.

Bonjour Madame Ortíz, Thank you so much for sharing such a heartfelt review. It truly means a lot to know that your stay with us provided you and your partner with the comfort, rest, and peace you needed during such an important time. We are delighted that you enjoyed the room, the cleanliness, the thoughtful details, and especially the kindness of our team. We will be very happy to share your lovely words with Freddy, whose care and attention clearly made a meaningful difference during your stay. It was a privilege to have you with us at Sofitel Bogotá Victoria Regia, and we sincerely hope to welcome you back very soon, hopefully for a more leisurely and joyful visit. We would also be delighted to have you discover the benefits of ALL Accor and become part of our loyalty family on your next stay. Warm regards, Alejandra Pedroza, Guest Relations.

Bonjour Madame T., Thank you so much for your lovely review and for awarding us the highest score. We are delighted to know that you enjoyed your stay, especially our breakfast, convenient location, and the attentive care of our team. It is wonderful to hear that you felt comfortable and well looked after during your time with us. It was truly a pleasure having you at Sofitel Bogotá Victoria Regia. We would love to welcome you back and invite you to discover the benefits of ALL Accor, our loyalty program, on your next visit. Warm regards, Alejandra Pedroza, Guest Relations.

Bonjour Madame T., Thank you so much for sharing your experience and for awarding us the highest score. We are delighted that you enjoyed our location and the wonderful variety of shopping and dining options surrounding Sofitel Bogotá Victoria Regia. It is especially lovely to hear that you would choose to stay with us again on your next visit to Bogotá. We truly appreciate your loyalty as a Classic member of ALL Accor, and we look forward to welcoming you back for another memorable stay. Warm regards, Alejandra Pedroza, Guest Relations

Bonjour Madame B., Thank you so much for sharing such a thoughtful review and for awarding us the highest score. We are truly delighted to know that you felt comfortable, safe, and so well taken care of during your stay. It is wonderful to hear that you enjoyed our location, amenities, and the cafés and boutiques nearby, especially those showcasing Colombian-made products. We are especially grateful for your kind words about our team. We will be delighted to share your recognition with Camilo, Karen, Freddy, and Sadya. Knowing that Camilo’s attentiveness, the warmth and professionalism of our reception team, and Sadya’s spa treatment made your stay even more special means a great deal to us. We are sure they will be very happy to know they helped make your experience memorable. Thank you as well for your recommendation and for your continued loyalty as a Classic member of ALL Accor. It was a pleasure having you at Sofitel Bogotá Victoria Regia, and we sincerely hope to welcome you back very soon. Warm regards, Alejandra Pedroza, Guest Relations.

Bonjour Monsieur B., Thank you very much for sharing such a wonderful and detailed review of your stay at Sofitel Bogotá Victoria Regia. We are truly delighted to know that your experience reflected the high standards you expected from an international five-star hotel. It is especially rewarding to hear that you appreciated the immaculate condition, contemporary design, comfort, and thoughtful details of your room and bathroom. We are also pleased that you enjoyed the peaceful setting of our hotel while still finding it convenient for exploring and moving around the city. Your wonderful comments about our breakfast mean a great deal to us. We are delighted that the variety of our buffet impressed you and especially that our croissants became such a memorable highlight of your stay. It is often these thoughtful details that help create truly special experiences, and we are so pleased this was the case for you. We also sincerely appreciate your recognition of our team's pleasant, efficient, and professional service. Knowing that communication was seamless and that our team was able to assist you easily throughout your stay is a wonderful compliment for all of us. As a valued Classic member of ALL Accor, we sincerely appreciate your loyalty and trust in our brand. Thank you once again for your generous recommendation and for choosing Sofitel Bogotá Victoria Regia. We look forward to the pleasure of welcoming you back for another memorable stay. Kind regards, Alejandra Pedroza, Guest Relations.

Bonjour Dear K., Thank you very much for sharing such a wonderful and detailed review of your stay at Sofitel Bogotá Victoria Regia. We are truly delighted to know that you had a fabulous experience and enjoyed our privileged location, impeccable service, and the thoughtful details throughout your stay. It is especially rewarding to hear that you appreciated the care we put into every detail, from helping organize your city tour to the evening tea and dessert, as well as the refreshing drinks and fresh fruits available in our lobby. We are also thrilled that you enjoyed our breakfast and its wide selection of local specialties, fresh fruits, and international options. We are pleased to know that your booking experience as part of the wedding party was smooth and effortless. It was our pleasure to be part of such a special occasion, and we hope the memories created during your stay remain with you for a long time. As a valued Classic member of ALL Accor, we sincerely appreciate your loyalty and trust in our brand. Your kind words are a wonderful recognition for our entire team and motivate us to continue creating thoughtful and memorable experiences for our guests. We hope to have the pleasure of welcoming you back to Bogotá and Sofitel Bogotá Victoria Regia in the future. Kind regards, Alejandra Pedroza, Sofitel Bogotá Victoria Regia

Bonjour Madame Hernández, Thank you very much for your wonderful and detailed feedback. We are delighted to know that you enjoyed our location and felt comfortable exploring the surrounding area, with its variety of restaurants, shops, and nearby running paths. It is also a pleasure to hear that you found the hotel to be in excellent condition and our team welcoming and helpful. We are especially pleased that you appreciated the cleanliness of your room and the quality of our bedding, linens, and towels. Your kind words about Camilo, our Concierge, are truly appreciated. We will be sure to share your recognition with him, particularly your mention of his kindness, promptness, and welcoming smile. We are also very happy that our sustainability initiatives, including the use of glass bottles, made a positive impression. As a Classic member of ALL Accor, we sincerely appreciate your loyalty and trust in our brand. Thank you once again for your generous recommendation. Knowing that you are already looking forward to returning is the greatest compliment we could receive. We look forward to welcoming you back to Sofitel Bogotá Victoria Regia and creating another memorable stay. Kind regards, A. Pedroza, Guest Relations.

Bonjour Monsieur A., Thank you very much for sharing your wonderful feedback and for awarding us a perfect score of 100/100. We are delighted to know that you enjoyed a comfortable stay and that our team made such a positive impression throughout your visit. It is especially rewarding to hear that every team member you interacted with was friendly, attentive and accommodating. We are also pleased that the cleanliness and comfort of your room, as well as our amenities, exceeded your expectations. Your kind words are a great motivation for our entire team to continue creating warm and memorable experiences for our guests. We also sincerely appreciate your loyalty as an ALL Accor Live Limitless Classic member. It is a pleasure to have you as part of our loyalty programme. We look forward to welcoming you back to Sofitel Bogotá Victoria Regia for another exceptional stay. Warm regards, Alejandra Pedroza, Guest Relations.

Bonjour Monsieur S., Thank you very much for taking the time to share your feedback following your stay with us. We are truly sorry to learn that we did not fully meet your expectations, particularly regarding the value for money and the relationship between the room, our services, and the price paid. We understand how important it is for our guests to feel that the experience and services provided are in line with what they expected, and we regret that this was not your perception during your stay. We would sincerely appreciate the opportunity to hear more about your experience and understand which specific aspects of the room or services did not meet your expectations. Your feedback is very valuable to us, as it allows us to better understand our guests' perceptions and identify opportunities to improve. We hope that, should you give us another opportunity in the future, we will be able to provide you with a more satisfying experience and demonstrate the level of service and hospitality we strive to offer. Kind regards, Alejandra Pedroza, Guest Relations.

Bonjour Monsieur Ibañez, Thank you for taking the time to share such detailed feedback. We sincerely apologize for the experience you had during your stay, and especially for the disturbance that interrupted your rest at 4:00 a.m. We fully understand how frustrating and disappointing this must have been, particularly when you chose our hotel with the intention of having a comfortable and restful stay while traveling for business. We are truly sorry that the location of your room in front of the gym, together with the television being played at an inappropriate volume during the early hours of the morning, affected your ability to rest. This is certainly not the level of comfort or consideration we want our guests to experience. We also regret that, when you requested to speak with a manager, one was not immediately available to personally assist you. We understand how this may have added to your frustration at an already difficult moment. Please be assured that we take your comments very seriously. They allow us to review not only what happened that night, but also how we manage noise levels and the use of our common areas, particularly during resting hours. We sincerely apologize for the inconvenience and disappointment caused. We would be very grateful for the opportunity to regain your confidence and demonstrate that this experience does not reflect the standards of hospitality and service we strive to provide. We truly hope you will give us a second opportunity to welcome you and offer you the peaceful and comfortable stay you originally expected. Kind regards, Sofitel Bogotá Victoria Regia

Bonjour Monsieur Mendoza, Thank you for taking the time to share your feedback following your stay with us. We sincerely apologize for the inconvenience you experienced due to some of our facilities being temporarily unavailable during your visit. At the time of your stay, we were honored to host an important event for L’Oréal and its Kérastase brand at our hotel. As part of the event setup and operations, some areas of the hotel, including our gym, had to be temporarily closed. We fully understand, however, that this may have affected your experience, especially during a short stay. With the aim of providing our guests with a suitable alternative, we arranged complimentary access to a nearby gym, allowing them to continue their usual training routine. Nevertheless, we recognize that having to use an external facility was not the ideal experience, and we sincerely apologize for any inconvenience this may have caused. We truly appreciate your understanding and hope you will give us a second opportunity to welcome you. It would be our pleasure to provide you with the complete Sofitel experience we strive to offer our guests. Kind regards, Sofitel Bogotá Victoria Regia

Bonjour Monsieur González, Thank you so much for taking the time to share such an incredible review and for awarding us a perfect score. We are absolutely delighted to know that you consider Sofitel Bogotá Victoria Regia the best stay experience in Bogotá. It is truly rewarding to hear that you enjoyed such a comfortable and pleasant visit and that our team's warmth and dedication made such a positive impression. I would also like to personally thank you for your incredibly kind words about my service. It has truly been a pleasure to welcome you and to be part of your experience. Knowing that my attention and dedication contributed to making your stay memorable is the greatest compliment I could receive. Thank you for your generosity and trust. We are equally grateful for your recognition of Alejandro. We will be delighted to share your comments with him, as we know he will be proud to know that his kindness and professionalism made a difference during your stay. Thank you as well for your loyalty as an ALL Gold member. We are pleased to know that you felt fully recognized throughout your stay, as providing our loyal members with the experience they deserve is one of our greatest priorities. It is always an honor to welcome you to Sofitel Bogotá Victoria Regia. We look forward to seeing you again very soon and creating many more memorable experiences together. Warmest regards, Alejandra Pedroza, Guest Relations

Bonjour Monsieur B., Thank you for taking the time to share such detailed feedback regarding your recent stay at Sofitel Bogotá Victoria Regia. We truly appreciate your comments, as they help us continue improving the experience we provide to our guests. We are pleased to know that you enjoyed our privileged location, our breakfast, the comfort of our beds, and the warm hospitality of our team. We are especially grateful for your kind recognition of Maicol and José, and we will be delighted to share your compliments with them. At the same time, we sincerely apologize that your stay was affected by the Kérastase event hosted at our hotel. We completely understand that the increased activity in our public areas, the temporary closure of the restaurant upon your arrival, and the busy breakfast service the following morning did not provide the peaceful atmosphere you were expecting for your holiday. We regret that this information was not communicated in advance, as we understand it may have influenced your choice of hotel. Please accept our sincere apologies for the inconvenience this caused. We also appreciate you bringing to our attention the incidents involving guests vaping in the restaurant. Sofitel Bogotá Victoria Regia is a non-smoking property, and this policy also applies to electronic cigarettes in our indoor areas. We regret that this situation was not addressed promptly and will reinforce this with our team to ensure closer supervision. We are equally sorry to learn about your disappointment regarding your arrival experience and your expected room upgrade through your American Express benefits. We understand how important these benefits are, and we regret that your expectations were not met on this occasion. Regarding your comments about booking through Accor and the associated loyalty benefits, we understand your frustration. We sincerely regret that the pricing difference led you to book through another channel and prevented you from earning ALL points and nights. Your feedback is greatly appreciated and will be shared with the appropriate teams. Thank you as well for your loyalty as an ALL Classic member. We truly value your trust and sincerely hope you will give us another opportunity to welcome you back and provide the peaceful, seamless, and exceptional Sofitel experience that you expected and deserve. Warm regards, Sofitel Bogotá Victoria Regia Team