Sofitel Bogota Victoria Regia

Sofitel Bogota Victoria Regia 5 stars

Customer review rating (ALL Rating) 4.7/5 498 reviews

ALLSAFE approved hotel

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Description

Hotel extras

  • La Cabrera, strategic location

  • A perfect startpoint

  • Haute cuisine

  • Library and Meeting rooms

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Hotel location

Sofitel Bogota Victoria Regia

Carrera 13 # 85-80, Cundinamarca
BOGOTA
Colombia

  • TRANSMILENIO:  CALLE 85

  • By plane

    AEROPORTO EL DORADO At 16km / 9.94 miles - Shuttle paying

GPS:4.669983, -74.053158

Hotel services

Check-in from - Check out up to

In summary
On site
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms

BAR - RESTAURANT

Discover our restaurant Bistro Intenacional, inspired by the flavors of the world with Colombian touches, which tempt our guests with French rituals to show the best of the gastronomy of both cultures. Breakfast, lunch and dinner are served.

Our accommodation(s)

Our luxury, contemporary and refined rooms were designed with spirit, soul and consideration, always with the comfort of our guests in mind.

Our guest reviews

Our guest reviews for
Sofitel Bogota Victoria Regia

100% genuine reviews from our guests

Find out more

ALL Rating  4.7/5  498 reviews

TripAdvisor Rating  4.5/5  1,397 reviews

Certificate of excellence 2022

Run down…

Customer review rating 3.0/5

Anonymous Business - Confirmed reviews ALL

First time in Bogota. I live in Medellin and United States. I travel quite a bit and this is the 2nd time I have stayed at a Sofitel Hotel. Service is mediocre. I expected better for a 5 star hotel. The amenities seem like they were really good … 10 years ago. Also, when I checked in I was told that I would be upgraded (before I even asked) but regretfully the hotel was packed during the time I was there. The odd part about that was when I looked at the rooms available there were many on many different sites. Being lied to was not what I expected.

Fantastic

Customer review rating 5.0/5

Dan Couples - Confirmed reviews ALL

I'll be coming back every time I go to Bogota. I haven't slept like that in a long time

Great stay

Customer review rating 4.5/5

Miryam B. Couples - Confirmed reviews ALL

Caring and friendly service. Nice atmosphere, super location . Very nice rooms and breakfast .

Great hotel!

Customer review rating 5.0/5

Gretchen S. Couples - Confirmed reviews ALL

The hotel, location and staff was great!

Best was the location

Customer review rating 3.5/5

Lorenzo Couples - Confirmed reviews ALL

We found the room small, bed not so confortable, nightstand looked dirty but were watermarks of previous water bottle users. Location is great with good restaurants around .

Perfect, location, excellent service, good food.

Customer review rating 5.0/5

Anonymous Business - Confirmed reviews ALL

In Bogota for work. Rooms were lovely, quiet. Service was excellent, always responsive to any ask. Really enjoyed my stay.

Customer review rating 5.0/5

Kelly A. Couples - Confirmed reviews ALL

The staff & location of this hotel are both amazing. We would Recommend this hotel to anyone staying in Bogota

Well located, amazing staff

Customer review rating 4.5/5

Cameron Couples - Confirmed reviews ALL

Hotel met our expectations, staff were friendly and in a great location, we felt safe.

Great stay only one suggestion

Customer review rating 4.5/5

Fernanda O. Business - Confirmed reviews ALL

The room was spacious, clean. I loved the refillable items for toiletries. The personnel at the service of the working event were fantastic. I only have one observation regarding laundry: I sent a jacket and it was returned with a missing part and ruined.

Excellent locatio even better service!

Customer review rating 5.0/5

Daniel S. F. Business - Confirmed reviews ALL

This was my first time at Bogotá Victoria Regia: what a great choice! The location is absolutely fantastic, the hotel premises are great. The food selection at the restaurant is very good but most of all is the team: extremely friendly and welcoming at all times. Price is worth it! I will certainly come back!

Gym in bad shape

Customer review rating 3.0/5

Luis P. Business - Confirmed reviews ALL

In general everything was fine, however, when you pay that much for a hotel room you would expect to have at least a decent gym, which is not the case, specially the elliptical machine.

Excellent staff and good location

Customer review rating 5.0/5

Anonymous Business - Confirmed reviews ALL

Very relaxing and excellent service from the professional staff

Dear David D., We very much appreciate your comments regarding your stay at the Sofitel Bogota Victoria Regia. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Stib Acosta Castro Front Desk

Service outstanding, facility good, $48 for a hamburger in Bogota Colombia crazy.

Customer review rating 3.5/5

John T. S. Business - Confirmed reviews ALL

The staff was very helpful and always willing to go the extra mile for you. The rooms were nice and comfortable. Rooms service and the bar and restaurant were way overpriced compared to restaurants on the same street. About 500% higher.

Dear Jhon T We really appreciate your comments about your stay at the Sofitel Bogotá Victoria Regia. It is always a pleasure to receive positive feedback. I will share your comments with our team. At Sofitel Hotels & Resorts, we strive to provide a superior service experience to every guest; therefore, your comments are very important to us. Please be assured that the products we select for our menu are of the highest quality and that we are on par with restaurants in our category in terms of cost. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the last. Sincerely, Stib Acosta Castro Front Desk

Perfect location, friendly staff

Customer review rating 5.0/5

Shelley K. Solo - Confirmed reviews ALL

My experience right from airport pick up to the last day of my stay was exceptional. The staff were friendly and helpful in every way. The hotel is centrally located in Zona Rosa and close to so many fantastic restaurants and walkable to the Chapinero and Parque 93 neighborhoods. I had to do a PCR test before departing to my next destination, the hotel staff arranged everything for me, the lab tech came to the hotel for the test and it was so convenient. The lab spelled my name wrong on the results and the hotel staff sorted it out immediately without me having to make any efforts. They provided great food recommendations, being a single female traveller, safety and comfort is of utmost importance and this hotel has both - even the bath products in the room were luxurious. Highly recommend a stay here and I can’t wait to go back.

Dear Shelley K., We very much appreciate your comments regarding your stay at the Sofitel Bogota Victoria Regia. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Stib Acosta Castro Front Desk

Short stay in Sofitel Bogota

TripAdvisor rating 5.0/5

tamarisenko Business - TripAdvisor review

Excellent staff, very professional, caring. Difficult time to be a tourist, but the staff in the hotel and the adjacent restaurant made our stay a wonderful experience. They arranged for a short tour of the countryside and the driver/tour guide was a very knowledgeable and entertaining young man. We enjoyed every minute of our stay in Bogota. The food was great, the service excellent.

Excellent hotel

TripAdvisor rating 4.0/5

meldorton TripAdvisor review

Excellent hotel in great location. Charming and friendly staff. Disappointed hotel did not have indoor pool as misleadingly stated on website and common areas/ restaurant in course of renovation which resulted in some cramped areas

Dear meldorton, Thank you for taking the time to tell us about your experience at the Sofitel Bogota Victoria Regia. Thank you for highlighting our excellent hotel , our great location and our charming and friendly staff. We are sorry that the detail of not having a indoor pool has not fulfilled your expectation. I would like to reconfirm that our hotel does not have a pool service, and the information with our current services is published on our official website. However, to be sure, I would like to confirm with you the website where you obtained this information, in the same way that we inform our Marketing Manager to take the necessary measures and ensure that there is no incorrect information about our services on our Sofitel's website. At Sofitel Bogota Hotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We appreciate you are sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Yanelis Sepulveda Guest Experience & Concierge Manager

Fox News MIA

TripAdvisor rating 5.0/5

kevinmE668AU Business - TripAdvisor review

A very nice hotel with excellent service. Rooms are well appointed, roomy, and quiet. There is a small bar with friendly staff off to the left of the lobby. Front desk prompt and very professional. Only two relatively small knocks: the shower temperature was inconsistent and the TV guide showed Fox News was available but after several attempts to reach the channel is was apparent it was not there. I was on the 8th floor, which is the top floor.

Dear kevinmE668AU, I truly appreciate you are taking the time to share your positive experience with us. Thank you for highlighting our very nice hotel ,our excellent service, and our friendly staff service. We are sorry that the detail of Fox news channel was not available on our TV service and it has not fulfilled your expectation. Please allow me to express my sincerest apologies. We have informed to our general manager and we have taken corrective measures to ensure this does not happen again. At Sofitel Bogota Hotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Best regards, Yanelis Sepulveda, Guest Relations & Concierge Manager

Good hotel but won‘t come back.

TripAdvisor rating 3.0/5

joergb151 Couples - TripAdvisor review

The Sofitel is a nice hotel. Good location in Zona Rosa. Friendly staff. Nice room. Nice breakfast buffet. The beds are very comfortable. At the moment there is some construction in front of the hotel but it didn‘t bother us too much. The only negative thing happened at checkout. We were asked to pay the local VAT which added 19% to the previously confirmed room price. I said I have a confirmation that I will be tax exempt because I am a European tourist. They said their finance department does not allow tax exemption because of a new stamp that immigration uses and I should have been informed at check in time. I was not informed at check in time and actually I would have expected to be informed about even before my arrival so I have the choice of staying somewhere else as the 19% extra decreases the price/performance ratio significantly. During our stay in Columbia we stayed in two other hotels who had no problem with exempting us from the VAT. So for our last night in Bogota we chose to stay at JW Marriott and also no problem with VAT exemption. So I don‘t know what‘s wrong with the finance department at Sofitel but i feel cheated by them.

Dear Joergb151 Thank you for taking the time to tell us about your experience at the Sofitel Bogota Victoria Regina. Thank you for highlighting our comfortable hotel, our very nice and helpful staff and our comfortable rooms. Receive our sincere apologies about the inconveniences that the hotel and street constructions have caused during your stay. We really sorry about the inconvenience with the taxes at the check-out time unfortunately at that specific moment the law about the exemption of taxes was not clear and it was mandatory to charge the taxes to all the guests. Due to this situation and once it was clarified we check all the cases and we are going to refund you the money of the taxes that applies to you credit card, you will receive the money en around 20 regular days. Best regards, Sincerely, Stib Acosta Castro

Great Sofitel experience!!!

TripAdvisor rating 5.0/5

olyavankempen Solo travel - TripAdvisor review

I had a surgery during my trip ,therefore I needed an extra care and support. The stuff was so kind and supportive, arranged medicine delivery in the hotel for me. They were bringing delicious room service and other treats in the room. I fell in love with this hotel and a location. The food was absolutely amazing and a stuff from the restaurant was very friendly and helpful. Cleaning stuff trustworthy and professional. Great concierge guys(Pedro thank you for carrying my heavy suitcase). Alejandro,Juan and ladies from reception you’ve made me feel like at home for 10 nights. I will definitely come back to stay at your hotel with my whole family again👍🏻😍. But need 2 connected rooms together. One is just good enough for 2 people:). See you next time.

Dear olyavankempen, I sincerely appreciate you are taking the time to share this review of your recent visit. Thank you for highlighting our amazing food, our great, kind and supportive staff service, and our prime location. I am happy that we were able to provide you a great stay. We pride ourselves on the level of service delivered by our team and we are so pleased to read we were able to support you and exceed your expectations on your stay. I would like to inform you that it will be a pleasure for us to organize the reservation of 2 connected rooms.We will be sure to share your feedback and we look forward to welcoming you back very soon. Kind regards, Yanelis Sepulveda Guest Experience & Concierge Manager

First visit to Bogotá

TripAdvisor rating 5.0/5

Tour02525884383 Business - TripAdvisor review

Always try to stay in an Accor Group hotel and again I have been left fully satisfied. Excellent and safe location in Zona Rosa. Everything a business or tourist needs is both in the hotel and very nearby. I will continue to stay here in my future visits.

Dear Tour02525884383, I truly appreciate you are taking the time to share your positive experience with us. I am glad to know that you enjoy of our excellent and safe location. I am happy that we were able to provide you a great stay. I hope to have the opportunity to welcoming you back to Sofitel Bogotá Victoria Regia in the near future! Kind regards, Yanelis Sepulveda Guest Experience & Concierge Manager

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