Sofitel Bogota Victoria Regia 5 stars

Customer review rating (ALL Rating) 4.7/5 1,046 reviews

Best price
guarantee
Sofitel Bogota Victoria Regia - Image 1
Sofitel Bogota Victoria Regia - Image 2
Sofitel Bogota Victoria Regia - Image 3
Sofitel Bogota Victoria Regia - Image 4
Carrera 13 # 85-80, Cundinamarca, 110221 BOGOTA, Colombia

Description

Hotel extras

  • The hotel in Colombia has 3 meeting rooms for corporate events.

  • Enjoy the afternoon tea offered by the hotel.

  • Hotel in Bogota near the airport, 36 minutes by car.

  • Children up to 12 years old with parents stay free of charge

  • Pet Friendly Hotel in Bogota with additional charge.

Our accommodation(s)

Take advantage of our Flight + Hotel offers

Discover
Discover

Hotel location

Sofitel Bogota Victoria Regia

Carrera 13 # 85-80, Cundinamarca
110221 BOGOTA
Colombia

GPS:4.669983, -74.053158

Telephone
Fax +57 601 6466390

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Basilic Restaurant

Discover our restaurant Basilic Signature cuisine highlighting local products from different regions of Colombia, taking them to a high gastronomic level with French and avant-garde techniques. In our restaurant Basilic Cuisine de Origen

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.7/5  1,046 reviews

Customer review rating 5.0/5

Jake T. M. Couples - Confirmed reviews ALL

I've had the privilege to stay at many five star hotels over the years. Over time, I've learned that a "five star hotel" can mean one of two things. There are the hotels that hold five stars because they belong to the right chain or charge the right price. Then, there are the hotels that hold five stars because they transform the hotel experience into an exciting, bold, luxury experience. The latter is rare, and I am so glad to say that the Sofitel Bogotá is among them. Beyond the beautiful room, building, and ideal location were the thoughtful and unique touches and details. The nightly coca tea ritual pays tribute and, more importantly, respect to Colombian culture. Coca is a difficult topic to broach in the modern day but in ancient times, it was used for healing and inspiration. Sofitel has respected and honored this history by providing coca tea before bed to help guests with sleep and altitude acclimation. This was clearly a decision made by someone with impeccable taste and cultural awareness. The most important part of the stay that deserves to be called out though was the service. Again, not my first time at a five star hotel, but this was next level service. We requested room service to be delivered at a particular time, which I wouldn't normally do but was necessary due to our schedule. The food came at the exact time we asked for it, and was impeccable. In fact, it was one of the best meals we had on our trip. One person who needs to be recognized is Daniel. Daniel should teach a class in luxury hospitality. From check in to check out, he had our backs throughout our whole stay. An expert of all things Bogotá, his recommendations of the city proved accurate and enhanced our trip greatly. As we checked out, Daniel walked us to our car to the airport and loaded our luggage. This was at 7 am by the way. That's class. I travel a lot for pleasure and for business. I've been a loyalist of other brands for a very long time but because of this trip, Sofitel will be getting a LOT of business from me and the people in my life.

Customer review rating 4.0/5

Jannette S. Couples - Confirmed reviews ALL

Everything was excellent, but I was dissapointed when the $100 offered through the American Platinum benefit did not apply to a massage for this specific Sofitel as indicated by the very small print.

Bonjour Madame Sánchez, Thank you very much for taking the time to share your feedback and for rating your stay with us. We are pleased to know that you found our hotel well located and that your overall experience was excellent. At the same time, we sincerely apologize for the disappointment regarding the USD 100 credit. We fully understand how frustrating it can be to expect to use a benefit and then discover limitations. We would like to clarify that our spa services are operated by an external third-party provider, not directly managed by the hotel. For this reason, the credit cannot be applied to spa treatments, as indicated in the Hotel Collection benefits letter provided at check‑in. However, we completely understand your dissatisfaction, and we are truly sorry for any inconvenience or confusion this situation may have caused. It is never our intention to create discomfort for our guests, and we sincerely regret that this affected your experience. We are delighted to know that you received excellent service from our team and would like to thank you for recognizing Víctor as a standout contributor to your stay, we will proudly share your kind words with him. Thank you again for your comments and for being a member of ALL. We hope to have the opportunity to welcome you back soon and provide an even more seamless and enjoyable experience. Warm regards, Alejandra Pedroza, Guest Relations.

Customer review rating 4.0/5

Alejandro G. C. Business - Confirmed reviews ALL

Check in process is slow even for Colombia standards. Rooms are nice and clean. Food in the restaurant is not bad but just not great.

Bonjour Monsieur G., Thank you very much for taking the time to share your feedback with us and for rating your experience. We truly appreciate your comments, as they help us understand where we can improve and how to offer a more seamless stay. We are pleased to know that you found the rooms nice and clean; however, we are sincerely sorry to learn that several aspects of your stay did not meet your expectations. Please accept our sincere apologies for the slow check‑in process. We understand how frustrating it can be to experience delays upon arrival, especially after a long trip. Your score clearly indicates that this negatively affected your experience, and we deeply regret it. We are already reviewing our procedures and staffing to ensure a much more efficient and welcoming arrival for all our guests. We are also sorry that the food in our restaurant did not fully satisfy you. While we are glad to hear it wasn’t bad, we aim for every dining experience to be memorable. Your feedback will be shared with our culinary team so we can continue refining both the quality and consistency of our offerings. Thank you as well for highlighting the spotty Wi‑Fi coverage within the hotel. We apologize for the inconvenience this caused. Reliable connectivity is essential, and we are currently working with our technical team to identify weak points and strengthen coverage throughout the property. Once again, thank you for sharing your comments. Your feedback is incredibly valuable, and we hope to have the opportunity to welcome you back and offer a much smoother, more enjoyable experience on your next visit. Warm regards, Alejandra Pedroza, Guest Relations.

Customer review rating 4.5/5

Carla A. S. Couples - Confirmed reviews ALL

LOVE THE HOTEL, MY SECOND TIME AND WON'T BE MY LAST.

Bonjour Madame A., Thank you very much for taking the time to share your feedback with us, and for rating your stay so highly. We are delighted to know that you love the hotel and that this was your second visit, it truly means a lot to us. We hope, just as you mentioned, that it will not be your last. We are also very happy to hear that you had a great experience with our team, and we truly appreciate your kind mention of the masseuse who assisted you during your stay. Regarding your comment about tipping, thank you for bringing this to our attention. We are very sorry to hear that this made you feel uncomfortable at any moment. Please rest assured that gratuities should always remain at the guest’s discretion and never be solicited. Your feedback has been shared with our management team so we can reinforce this with all departments and ensure a more comfortable experience moving forward. We sincerely appreciate your loyalty and look forward to welcoming you back for your third visit and many more to come. Warm regards, Alejandra Pedroza, Guest Relations.

Customer review rating 5.0/5

Onissis K. S. L. Families - Confirmed reviews ALL

Awesome stay. Very attentive hospitality. Great location. Comfortable rooms and beds

Bonjour Monsieur S., Thank you very much for taking the time to share your feedback with us. We are delighted to know that you had a comfortable stay and that you enjoyed our attentive hospitality, great location, and comfortable rooms and beds. It is truly rewarding for our team to hear that your experience with us was “awesome.” We hope to have the pleasure of welcoming you back again very soon. Warm regards, Alejandra Pedroza, Guest Relations.

Other web-users rate our hotel

  • 373 reviews 9.7/10 Location
  • 422 reviews 7.5/10 Room
  • 727 reviews 9.2/10 Service
  • 211 reviews 8.9/10 Breakfast
  • 134 reviews 8.5/10 Food
  • 84 reviews 8.8/10 Cleanliness

Powered by Trustyou

Our other establishments nearby

All our hotels in Bogota