Sofitel Bogota Victoria Regia 5 stars

Customer review rating (ALL Rating) 4.6/5 1,117 reviews

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Carrera 13 # 85-80, Cundinamarca, 110221 BOGOTA, Colombia

Description

Hotel extras

  • The hotel in Colombia has 3 meeting rooms for corporate events.

  • Enjoy the afternoon tea offered by the hotel.

  • Hotel in Bogota near the airport, 36 minutes by car.

  • Children up to 12 years old with parents stay free of charge

  • Pet Friendly Hotel in Bogota with additional charge.

Our accommodation(s)

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Hotel location

Sofitel Bogota Victoria Regia

Carrera 13 # 85-80, Cundinamarca
110221 BOGOTA
Colombia

GPS:4.669983, -74.053158

Telephone
Fax +57 601 6466390

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Basilic Restaurant

Discover our restaurant Basilic Signature cuisine highlighting local products from different regions of Colombia, taking them to a high gastronomic level with French and avant-garde techniques. In our restaurant Basilic Cuisine de Origen

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.6/5  1,117 reviews

Customer review rating 5.0/5

Susan S. P. Solo - Confirmed reviews ALL

The staff were friendly and helpful. I enjoyed my stay .

Bonjour Madame S., Thank you very much for taking the time to share your wonderful feedback. We are delighted to know that you had an enjoyable stay and that our team's friendly and helpful service made a positive impression on your experience. Your kind words are a great source of motivation for all of us, and we will be pleased to share them with the entire team. It was a pleasure to welcome you to Sofitel Bogotá Victoria Regia, and we truly appreciate your perfect score. If you are not yet a member of ALL Accor Live Limitless, we would be delighted to invite you to join our loyalty program and enjoy exclusive benefits, rewards, and unique experiences during your future stays with Accor around the world. We hope to have the opportunity to welcome you back again soon for another memorable stay. Warm regards, Alejandra Pedroza, Guest Relations.

Customer review rating 4.5/5

Wai L. S. Business - Confirmed reviews ALL

Spacious, clean, helpful staff

Bonjour Dear S., Thank you very much for taking the time to share your feedback following your recent stay with us. We are delighted to know that you enjoyed a comfortable stay and appreciated our spacious and clean facilities, as well as the courteous and helpful service provided by our team. Your kind comments are truly appreciated and will be shared with our ambassadors. We would also like to thank you for your loyalty as a valued Classic member of ALL – Accor Live Limitless. Your continued trust means a great deal to us, and we look forward to creating even more rewarding experiences for you in the future. Thank you as well for your thoughtful suggestions regarding our sustainability initiatives. We are pleased to know that our linen reuse program is valued, and we appreciate your recommendation to extend this option to towels. Your feedback regarding the dental amenity kit is equally valuable, as it helps us identify opportunities to reduce waste and improve our environmental practices. We will gladly share your comments with the relevant teams for consideration. We also noted your feedback regarding the ALL loyalty program. Guest insights such as yours are essential as we continue working to enhance the value and experience offered to our members. It was a pleasure to have you with us, and we hope to welcome you back to Sofitel Bogotá Victoria Regia very soon. Warm regards, Alejandra Pedroza, Guest Relations.

Customer review rating 5.0/5

Boris P. A. G. Business - Confirmed reviews ALL

Sofitel *- Accord Bogota Victoria Regia is an excellent hotel. Attentive staff are prompt to attend to your requests to make your stay pleasant and smooth.

Bonjour Monsieur A., Thank you very much for sharing your wonderful feedback. We are delighted to know that you had an excellent stay with us and that you enjoyed our privileged location. It is especially rewarding to learn that our team's attentive service contributed to making your stay pleasant and seamless. Your kind words will be proudly shared with all our ambassadors, who strive every day to create memorable experiences for our guests. We would also like to sincerely thank you for your loyalty as a valued Classic member of ALL Accor Live Limitless. We truly appreciate your trust in our brand and look forward to continuing to welcome you on your future travels. It was a pleasure having you with us at Sofitel Bogotá Victoria Regia, and we hope to have the opportunity to welcome you back very soon. Warm regards, Alejandra Pedroza, Guest Relations.

Customer review rating 5.0/5

Danielle M. W. Business - Confirmed reviews ALL

My day was great. Everything was very clean and comfortable. Breakfast was very good and staff was attentive and friendly.

Bonjour Madame W., Thank you very much for your wonderful review and for awarding us a perfect score. We are delighted to know that you had a great stay and that you enjoyed our excellent location, the cleanliness and comfort of our facilities, as well as our breakfast experience. It is especially rewarding to learn that our team’s attentive and friendly service contributed positively to your visit. Your kind words are a great source of motivation for all our ambassadors, and we will be pleased to share your compliments with the team. If you are not yet a member of ALL Accor Live Limitless, we would be delighted to invite you to join our loyalty program and enjoy exclusive benefits, rewards, and unique experiences during your future stays at Accor hotels around the world. We truly appreciate your feedback and look forward to welcoming you back to Sofitel Bogotá Victoria Regia in the near future. Warm regards, Alejandra Pedroza, Guest Relations.

Customer review rating 2.5/5

Rae A. D. B. Solo - Confirmed reviews ALL

Stayed for 2 nights thinking this was a luxury hotel. It was just ok from service standpoint. Was not recognized as Accor loyalty member. Language was an issue. My fault but seemed to be annoyed more than anything. Traveled on American Express but didn’t get upgraded room hotel didn’t seem full and lackluster in vibe. Breakfast was good, service just ok. Welcome gift I got was for someone else’s name. Don’t think intended for me. Location was near many restaurants and stores. Safe area. Anything purchased from hotel is extremely expensive.

Bonjour Madame B., Thank you for taking the time to share your feedback regarding your recent stay with us. First and foremost, please accept our sincerest apologies that your experience did not meet the expectations you had for a luxury hotel stay. We deeply regret that you left with the impression that our service fell short of the standards we strive to deliver at Sofitel Bogotá Victoria Regia. We are particularly sorry to learn that you did not feel adequately recognized as an ALL member during your stay. While your current ALL status is Classic, we understand that every member should feel valued and welcomed, regardless of tier level. After reviewing your reservation, we can confirm that a complimentary room upgrade was provided, as your original booking was for a Superior Room and you were accommodated in a Luxury Room as part of your American Express Hotel Collection benefits. However, we sincerely regret that this was not communicated clearly upon arrival. We understand that the language barrier and the overall communication during your stay may have prevented this information from being conveyed effectively, and for that, we are truly sorry. We are equally concerned to learn about the welcome amenity that was delivered under another guest's name. Please accept our sincere apologies for this oversight. This situation is clearly not aligned with the level of attention to detail and personalized service that defines the Sofitel experience, and we fully understand the confusion this may have caused. Furthermore, we regret that some of your interactions with our team may have left you feeling that assistance was offered with anything less than genuine warmth and hospitality. Regardless of any language differences, every guest deserves to feel welcomed, respected, and cared for throughout their stay. While we are pleased to know that you enjoyed our breakfast offerings and appreciated our convenient and safe location, we are disappointed that other aspects of your visit overshadowed these positive elements. Please rest assured that your comments have been shared with the relevant teams, as they provide us with valuable opportunities to improve both our communication and service delivery. We genuinely appreciate your candid feedback and hope that you will consider giving us another opportunity in the future to provide the seamless and elevated experience that Sofitel is known for. Kind regards, Sofitel Bogotá Victoria Regia Team

Other web-users rate our hotel

  • 390 reviews 9.7/10 Location
  • 452 reviews 7.9/10 Room
  • 897 reviews 9.3/10 Service
  • 278 reviews 9.2/10 Breakfast
  • 203 reviews 8.8/10 Food
  • 127 reviews 8.2/10 Vibe
  • 95 reviews 8.4/10 Cleanliness

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