Sofitel Bogota Victoria Regia 5 stars

Customer review rating (ALL Rating) 4.7/5 1,052 reviews

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Carrera 13 # 85-80, Cundinamarca, 110221 BOGOTA, Colombia

Description

Hotel extras

  • The hotel in Colombia has 3 meeting rooms for corporate events.

  • Enjoy the afternoon tea offered by the hotel.

  • Hotel in Bogota near the airport, 36 minutes by car.

  • Children up to 12 years old with parents stay free of charge

  • Pet Friendly Hotel in Bogota with additional charge.

Our accommodation(s)

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Hotel location

Sofitel Bogota Victoria Regia

Carrera 13 # 85-80, Cundinamarca
110221 BOGOTA
Colombia

GPS:4.669983, -74.053158

Telephone
Fax +57 601 6466390

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Basilic Restaurant

Discover our restaurant Basilic Signature cuisine highlighting local products from different regions of Colombia, taking them to a high gastronomic level with French and avant-garde techniques. In our restaurant Basilic Cuisine de Origen

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.7/5  1,052 reviews

TripAdvisor Rating  4.7/5  1,474 reviews

Certificate of excellence 2025

Sofitel Bogota Victoria Regia got turned into an Ibis

TripAdvisor rating 1.0/5

AgBusinessTraveler TripAdvisor review

Unfortunately, I’ve been staying at this hotel for the past three years, even had a corporate agreement with them, but due to the systematic deterioration across all domains, was forced to cancel the affiliation and move to the Fours Seasons. In short, if you don’t want to read this post ’till the end, do not give yourself the hassle of dealing with Sofitel. For the same value, just go to the Four Seasons, sit back and relax. In virtually every stay, there were always issues that a hotel from this so called category should never incur - from the front desk persistently not having the right dates of the stay and taking forever to get it together to being assigned a different room category…all the way to not getting cold water (yes, you read it right, only boiling hot) in the shower. Don’t get me started on the difficulty to receive invoices of every stay, always supposed to be issued “automatically” by email, only never did. In several occasions, staff said the GM Mr. Nicolas Heftre would personally get in touch to show proof that mistakes have been addressed, but that never happened. I honestly think there isn’t such person by that name, never seen him circulating by the hotel not once. It goes without saying that front desk has absolutely no training and Reservation Department lead by Ms. Angela Murillo is total chaos. The latest disappointment was when I emailed Angela with the specifics of a reservation within over 10 days in advance, putting her whole team in copy. But because Angela was on vacation (note, she was in for one week after getting back from a prior vacation, then out for vacation again!), nobody took note of the matter and a series of disasters began to take place. The staff of the restaurant is only concerned about the tip, no matter the quality of the service. It’s unfortunate cause the hotel has a great location, but it will take ages, or more practically, a through reformulation of staff, starting with the highest levels who don’t seem to exist, to justify a 5 star status. Meanwhile, don’t bother, just go to the Four Seasons.

Customer review rating 5.0/5

Rosemary C. Families - Confirmed reviews ALL

The staff was responsive and attentive. Concierge was helpful Overall excellent experience and will definitely recommend to others and stay here again.

Bonjour Madame C., Thank you sincerely for your outstanding feedback and for rating your experience a perfect 100/100. We are truly delighted to learn that your stay was extremely attentive and comfortable. It is wonderful to hear that our staff responded promptly to your needs and that our Concierge team was especially helpful throughout your visit. Your kind words mean a great deal to us and will certainly be shared with the team. We are especially grateful for your recognition of our breakfast staff, whom you mentioned as exceptional. They will be thrilled to know their efforts contributed meaningfully to your stay. We are honored that you would recommend us to others and even more pleased to know that you would choose to stay with us again. Providing memorable experiences is at the heart of what we do, and your comments reaffirm our commitment to excellence. Thank you once again for taking the time to share your experience. Warm regards, Alejandra Pedroza, Guest Relations.

Customer review rating 0.5/5

Niksa D. Couples - Confirmed reviews ALL

I made a reservation through Amex Platinum Hotel Collection for a 3 day stay at this hotel. After making a reservation Amex confirmed benefits as follows: early check in and late check out (when available), $100 property credit to be used for food and/or spa, complementary mini bar among other benefits. Emailed hotel 7 days before arrival to confirm reservation and benefits but never received email confirmation back from the hotel but still decided to stay at this property. Arrived and checked in, receptionist confirmed benefits and provided keys to a room. After entering the room we noticed that no toiletries whatsoever are provided, no toothpaste, toothbrush, not even mention that no shaving razor or shaving cream where not provided. Also, only one bathrobe was provided. My wife called and asked for a sleeping mask and hotel staff said that they are out of it. My wife used hotels spa treatment as we always do at any stays and she charged $100 spa credit to a room with plan to cover that expense with property credit. At checkout we were notified that $100 property credit cannot be applied towards a spa and also that mini bar is not complementary (we haven’t even used it). I feel that this situation is completely unacceptable by such property where you expect high quality and high level of the service. In the end we paid for the services provided, even though I showed to the receptionist proof and printouts that clearly confirmed that $100 credit can be used at spa and also complementary mini bar among other benefits.

Customer review rating 5.0/5

Kenneth N. M. Couples - Confirmed reviews ALL

Nicely appointed rooms and great breakfast buffet.

Bonjour Monsieur N., Thank you very much for your wonderful review and for rating your stay 100/100. We are delighted to know that you enjoyed our privileged location, the comfort of our rooms, and especially our breakfast buffet, which you rated perfectly. Your kind words for our restaurant team at breakfast mean a great deal to us. They take great pride in creating a warm and attentive start to the day for every guest, and knowing they contributed to your satisfaction is truly rewarding. We sincerely appreciate your feedback and hope to have the pleasure of welcoming you back soon for another magnifique experience. Warm regards, Alejandra Pedroza, Guest Relations.

Customer review rating 5.0/5

Karim G. Couples - Confirmed reviews ALL

Great rooms, great facilities, great location. 10/10. Viva Colombia. Viva Sofitel

Bonjour Monsieur G., Thank you sincerely for your outstanding review and for rating your experience 100/100. We are truly delighted to hear your kind words. Your enthusiasm brings a smile to our entire team. It is wonderful to know that you enjoyed our rooms, facilities, and privileged location, and that your experience with us was a perfect 10/10. As a valued ALL Gold member, we are also happy to hear that your upgraded second stay added even more comfort to your visit. Your appreciation inspires us to continue delivering the impeccable service and warm Colombian hospitality that define the Sofitel experience. We look forward to welcoming you back very soon for another magnifique stay. Warm regards, Alejandra Pedroza, Guest Relations.

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Other web-users rate our hotel

  • 382 reviews 9.6/10 Location
  • 433 reviews 7.7/10 Room
  • 743 reviews 9.2/10 Service
  • 217 reviews 8.8/10 Breakfast
  • 147 reviews 8.5/10 Food
  • 87 reviews 8.5/10 Cleanliness

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