Sofitel Bogota Victoria Regia Hotel 5 stars

The major strength of the Hotel is the outstanding service from all the staff. The doorman always impeccable in his uniform and with a big smile to greet you, the front desk with prompt and attentive service. I needed several paper copies in different times, all were delivered almost immediately. The staff at the dining room and bar, courteous and attentive at all time. The house maid does an exceptional daily cleaning of the room, it was found squeaky clean every day at our return. The location of the hotel is also very convenient, some of the best malls, park and restaurants at your doorstep.

Thanks so much for the service and for taking the consideration to save for us the goods we left on our last stay with you...It was not expected at all by us and a really nice surprise! This is the type of details that separate your hotel from the rest!

Great place to stay. The staff is amazing. Great location. I feel at home.

The staff are the very best. I travel all over the world and this hotel and staff the very best

Everything wonderful but the ac didn’t worl

Ok stay, room was facing street very noisy! I had trouble sleeping. Air didn’t seem to work.

From excellent staff to sensational location, there surely is not a better hotel in Bogota for value and overall appeal.

Our team of executives had an excellent experience starting with the rooms, second, a great staff and excellent service.

Excellent staff, very professional, caring. Difficult time to be a tourist, but the staff in the hotel and the adjacent restaurant made our stay a wonderful experience. They arranged for a short tour of the countryside and the driver/tour guide was a very knowledgeable and entertaining young man. We enjoyed every minute of our stay in Bogota. The food was great, the service excellent.

Excellent hotel in great location. Charming and friendly staff. Disappointed hotel did not have indoor pool as misleadingly stated on website and common areas/ restaurant in course of renovation which resulted in some cramped areas

A very nice hotel with excellent service. Rooms are well appointed, roomy, and quiet. There is a small bar with friendly staff off to the left of the lobby. Front desk prompt and very professional. Only two relatively small knocks: the shower temperature was inconsistent and the TV guide showed Fox News was available but after several attempts to reach the channel is was apparent it was not there. I was on the 8th floor, which is the top floor.

The Sofitel is a nice hotel. Good location in Zona Rosa. Friendly staff. Nice room. Nice breakfast buffet. The beds are very comfortable. At the moment there is some construction in front of the hotel but it didn‘t bother us too much. The only negative thing happened at checkout. We were asked to pay the local VAT which added 19% to the previously confirmed room price. I said I have a confirmation that I will be tax exempt because I am a European tourist. They said their finance department does not allow tax exemption because of a new stamp that immigration uses and I should have been informed at check in time. I was not informed at check in time and actually I would have expected to be informed about even before my arrival so I have the choice of staying somewhere else as the 19% extra decreases the price/performance ratio significantly. During our stay in Columbia we stayed in two other hotels who had no problem with exempting us from the VAT. So for our last night in Bogota we chose to stay at JW Marriott and also no problem with VAT exemption. So I don‘t know what‘s wrong with the finance department at Sofitel but i feel cheated by them.

I had a surgery during my trip ,therefore I needed an extra care and support. The stuff was so kind and supportive, arranged medicine delivery in the hotel for me. They were bringing delicious room service and other treats in the room. I fell in love with this hotel and a location. The food was absolutely amazing and a stuff from the restaurant was very friendly and helpful. Cleaning stuff trustworthy and professional. Great concierge guys(Pedro thank you for carrying my heavy suitcase). Alejandro,Juan and ladies from reception you’ve made me feel like at home for 10 nights. I will definitely come back to stay at your hotel with my whole family again👍🏻😍. But need 2 connected rooms together. One is just good enough for 2 people:). See you next time.

Always try to stay in an Accor Group hotel and again I have been left fully satisfied. Excellent and safe location in Zona Rosa. Everything a business or tourist needs is both in the hotel and very nearby. I will continue to stay here in my future visits.

Spent 4 nights at the Sofitel Bogota Victoria Regia and it was fantastic. I stayed in Room 701 which was really very well appointed. This is the only Sofitel that I have stayed at that they have designed the glass shower doors properly in that water is not leaked onto the floor. Breakfast was great as always and it is very nice to know that coffee is still served in the cafetiere instead of coffee from those awful machines.Location was fabulous with lots of shopping and restaurants in the area. Had a fantastic time and cannot wait to return.