Sofitel Bogota Victoria Regia 5 stars

Customer review rating (ALL Rating) 4.6/5 1,050 reviews

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Carrera 13 # 85-80, Cundinamarca, 110221 BOGOTA, Colombia

Description

Hotel extras

  • The hotel in Colombia has 3 meeting rooms for corporate events.

  • Enjoy the afternoon tea offered by the hotel.

  • Hotel in Bogota near the airport, 36 minutes by car.

  • Children up to 12 years old with parents stay free of charge

  • Pet Friendly Hotel in Bogota with additional charge.

Our accommodation(s)

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Hotel location

Sofitel Bogota Victoria Regia

Carrera 13 # 85-80, Cundinamarca
110221 BOGOTA
Colombia

GPS:4.669983, -74.053158

Telephone
Fax +57 601 6466390

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Basilic Restaurant

Discover our restaurant Basilic Signature cuisine highlighting local products from different regions of Colombia, taking them to a high gastronomic level with French and avant-garde techniques. In our restaurant Basilic Cuisine de Origen

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.6/5  1,050 reviews

Customer review rating 2.5/5

Jason A. W. Friends - Confirmed reviews ALL

The service staff is excellent! The hotel facilities are not 5 star worthy! Overall, the rooms are priced too high! This Hotel is not in New York City!

Bonjour Monsieur W., Thank you for taking the time to share your candid feedback regarding your recent stay with us. While we are truly pleased to know that our service team made such a positive impression on you, we sincerely regret that several aspects of the hotel did not meet your expectations. We are especially sorry to learn that you found the room dimensions, ceiling height, fitness facilities, and overall value for money below the standards you anticipated. Please know that your comments are taken very seriously, as they help us better understand where improvements are needed in order to enhance the guest experience. At the same time, we are grateful for your kind recognition of our team, particularly the colleagues working during your stay. It means a great deal to know that their service, professionalism, and dedication stood out positively during your stay, and we will be sure to share your compliments with them. We truly value your feedback and appreciate the opportunity to learn from your experience. We hope to have the chance to welcome you again in the future and provide you with a stay that better reflects the standards we strive to deliver. Warm regards, Alejandra Pedroza, Guest Relations.

Customer review rating 4.5/5

Christina E. W. S. Couples - Confirmed reviews ALL

We really enjoyed all of the friendly faces and helpfulness of the staff at Sofitel Bogota

Bonjour Madame W., Thank you very much for your wonderful review and for sharing your experience at Sofitel Bogotá Victoria Regia. We are delighted to know that you enjoyed a comfortable and stylish stay, and that the warmth and helpfulness of our team made such a positive impression on you. Your kind words truly mean a lot to us, as creating genuine and memorable experiences for our guests is at the heart of everything we do. We are especially pleased to know that Daniel contributed so positively to your stay. It will be our pleasure to share your recognition with him, and we are certain he will be very happy to know he made your experience even more special. Thank you once again for choosing us. We look forward to welcoming you back very soon for another memorable stay in Bogotá. Warm regards, Alejandra Pedroza, Guest Relations.

Customer review rating 0.5/5

Milan Y. M. Solo - Confirmed reviews ALL

Beautiful building but I was sick the whole time. I wasn’t able to enjoy Bogota and at least thought I could enjoy my hotel stay. I got laundry done and in my sick state the staff told me just to sign and they would take care of it. Then I got the $400+ bill. When I asked it to be lowered the manager said the most she could lower it was still $300+ and lied claiming that was lowering it to what it cost them only as they outsource laundry. There is no way it cost $300 at the nicest laundry facility for 10 very simple wash and dry outfits/one large load of laundry. I was already annoyed but being lied to was way worse.

Bonjour Monsieur M., Thank you for taking the time to share your detailed feedback. We are truly sorry to learn about your experience and the multiple inconveniences you encountered during your stay. First and foremost, we sincerely hope you are feeling much better. We deeply regret that your time with us was affected while you were unwell, and that instead of providing comfort, your experience added to your frustration. Please accept our most sincere apologies regarding the laundry service. We understand your concern about the charges and, most importantly, the way this situation was handled. The lack of clear communication and the perception of dishonesty you experienced are unacceptable and do not reflect the standards of transparency and integrity we are committed to. Your feedback has been escalated for a thorough review with the relevant teams and management. We are equally concerned about your comments regarding the information provided about the vegan dish. This is a serious matter, and we sincerely apologize for the confusion and the inconvenience it caused. We will reinforce communication and product knowledge within our team to ensure this does not happen again. We also regret that your overall interaction with our team, particularly at a managerial level, did not meet expectations. Please be assured that this feedback is being carefully reviewed to address service attitude, communication, and guest care. Your comments are extremely valuable to us, as they highlight critical areas where we must improve. We would truly appreciate the opportunity to follow up on your case personally and restore your trust in us. Warm regards, Sofitel Bogotá Victoria Regia Team

Customer review rating 2.0/5

Zachary A. L. Couples - Confirmed reviews ALL

Did not live up to expectations. We booked through the Hotel Collection with American Express. Upon arrival, the agent was not familiar with most of the benefits of The Hotel Collection, only the $100 credit. He said our rate did not include breakfast, which is one of the benefits. I insisted it did and he said he would check and get back with us, which he never did. It turned out there is a letter with Hotel Collection benefits that is supposed to be given to guests at check-in, which would have made the benefits clear (we did not receive the room upgrade we were supposed to as one of our benefits as well). Additionally, there ended up being confusion over the $100 property credit. Since it was never explained to us, we assumed it was good for all property charges and got a massage. It is apparently not good for this (which would have been known had the benefit sheet been provided at check-in). After argument at check-out, they finally were willing to apply the $100 towards the massage, which I appreciate, but it never should have gotten to that point. I can say, the location of the hotel was excellent and the bed was extremely comfortable. However it didn't live up to the expectations, and there are plenty of hotels in the neighborhood that I was choose instead next time.

Bonjour Monsieur A., Thank you for taking the time to share such a detailed review of your stay. We sincerely regret that your experience did not meet expectations, particularly regarding the communication and handling of your American Express Hotel Collection benefits. Please accept our apologies for the confusion at check-in and the lack of clarity around the included benefits, especially breakfast, the property credit, and the room upgrade. You are absolutely right, this information should have been clearly explained upon arrival, along with the delivery of the corresponding benefits letter. It is also concerning to hear that your inquiry was not followed up as promised, and that you experienced difficulties at check-out. This is not the level of service we aim to provide. Your feedback has been shared with our team to reinforce training and ensure all staff are fully knowledgeable about partner program benefits, as well as the importance of clear and proactive communication from the moment of arrival. We do appreciate your kind remarks regarding our location, cleanliness, and the comfort of the bed. While we are glad these aspects met your expectations, we truly regret that the overall experience fell short. We hope you might consider giving us another opportunity in the future to restore your confidence in our service and provide the seamless experience you rightfully expected. Warm regards, Sofitel Bogotá Victoria Regia Team

Customer review rating 5.0/5

Desiree A. S. Couples - Confirmed reviews ALL

Great location, beautiful safe area, wonderful staff, delicious breakfast and restaurant, Spa. This is such a lovely welcoming hotel with luxurious decor and five star service.

Bonjour Madame S., Thank you very much for your wonderful review and for choosing us again as your first choice in Bogotá. We are truly delighted to know that your second stay was just as memorable, and that you enjoyed our location, facilities, and the overall atmosphere of the hotel. It is especially rewarding to hear your kind words about our team. We will gladly share your recognition with Julián and Carolina, who will be thrilled to know they made such a positive impact on your experience. Providing personalized and attentive service is at the heart of what we do, and your feedback means a great deal to us. We look forward to welcoming you back for many more exceptional stays in the future. Warm regards, Alejandra Pedroza, Guest Relations

Other web-users rate our hotel

  • 376 reviews 9.7/10 Location
  • 428 reviews 8/10 Room
  • 828 reviews 9.3/10 Service
  • 251 reviews 9/10 Breakfast
  • 183 reviews 8.9/10 Food
  • 123 reviews 8.3/10 Vibe
  • 89 reviews 8.6/10 Cleanliness

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