Sofitel Bogota Victoria Regia 5 stars

Customer review rating (ALL Rating) 4.6/5 1,084 reviews

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Carrera 13 # 85-80, Cundinamarca, 110221 BOGOTA, Colombia

Description

Hotel extras

  • The hotel in Colombia has 3 meeting rooms for corporate events.

  • Enjoy the afternoon tea offered by the hotel.

  • Hotel in Bogota near the airport, 36 minutes by car.

  • Children up to 12 years old with parents stay free of charge

  • Pet Friendly Hotel in Bogota with additional charge.

Our accommodation(s)

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Hotel location

Sofitel Bogota Victoria Regia

Carrera 13 # 85-80, Cundinamarca
110221 BOGOTA
Colombia

GPS:4.669983, -74.053158

Telephone
Fax +57 601 6466390

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Basilic Restaurant

Discover our restaurant Basilic Signature cuisine highlighting local products from different regions of Colombia, taking them to a high gastronomic level with French and avant-garde techniques. In our restaurant Basilic Cuisine de Origen

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.6/5  1,084 reviews

Customer review rating 4.5/5

Jaime D. J. G. S. Business - Confirmed reviews ALL

Staff was great ,friendly and efficient room was clean and very comfortable

Bonjour Monsieur G., Thank you very much for sharing your kind feedback and for being a Classic member of ALL Accor. We are delighted to know that you enjoyed our convenient location, the comfort and cleanliness of your room, and especially the friendly and efficient service provided by our team. It is truly rewarding to hear that your arrival experience at the front desk was smooth and welcoming, and we are pleased to know that our team contributed positively to your stay. Your recognition means a great deal to all of us. We are also glad that you were able to enjoy your stay through the American Express Platinum promotion and that Sofitel Bogotá Victoria Regia provided the comfortable and memorable experience you expected. We sincerely look forward to welcoming you back very soon for another magnifique stay in Bogotá. Warm regards, Alejandra Pedroza, Guest Relations.

Customer review rating 4.5/5

Edward A. R. Solo - Confirmed reviews ALL

Good: beds, breakfast, cleanliness, service from Camilo the concierge

Bonjour Monsieur R., Thank you very much for sharing your feedback and for being a Silver member of ALL Accor. We are pleased to know that you enjoyed the comfort of our beds, our breakfast, the cleanliness of the hotel, and especially the service provided by Camilo from our concierge team. We will gladly share your kind words with him. At the same time, we sincerely regret that some aspects of your experience did not fully meet your expectations, particularly regarding the recognition of your ALL membership benefits and the welcome drink. Please accept our apologies, as this is certainly not the experience we aim to provide to our valued members. Your comments regarding the concierge service and fitness center are truly appreciated, as they help us identify opportunities to improve and continue enhancing the experience of our guests. We truly value your loyalty and hope to have the opportunity to welcome you back soon for a much more seamless and memorable stay at Sofitel Bogotá Victoria Regia. Warm regards, Sofitel Bogotá Victoria Regia Team

Customer review rating 5.0/5

Ivan D. C. S. Couples - Confirmed reviews ALL

Attentive staff, spacious and comfortable room made this stay great. The breakfast buffet offered great food options with à la carte menu as well. Location is perfect close to many restaurants and shopping center nearby. We gave this a try and it did not disappoint.

Bonjour Monsieur C., Thank you very much for taking the time to share your wonderful feedback with us. We are truly delighted to know that your stay was excellent and that you enjoyed our spacious and comfortable rooms, attentive service, and breakfast experience. It is especially rewarding to hear that our location, close to restaurants and shopping areas, added convenience to your visit and that your experience exceeded expectations from the moment you decided to stay with us. We also sincerely appreciate your recognition of Mauricio and Miguel. We will gladly share your kind words with them; they will be thrilled to know they helped make your stay even more memorable with their attentive service and great cocktails. Additionally, thank you for your loyalty as an ALL Accor Gold member. It is always a pleasure to welcome valued members like you, and we truly appreciate your continued trust in us. We look forward to welcoming you back very soon for another exceptional stay in Bogotá. Kind regards, Alejandra Pedroza, Guest Relations.

Customer review rating 2.5/5

Trevor L. H. Couples - Confirmed reviews ALL

The location was great. The rooms are dated and need to be redone. Please change the mattress on the bed, it’s very old and has a huge ditch on one side. Staff were often confused about what we needed. The spa bath took 2 hours to fill. Breakfast was very good. Turndown service at 5pm is way too early as we were just coming back from a day of excursions. The room required a deep clean.

Bonjour Monsieur H., Thank you for taking the time to share your detailed feedback with us. While we are pleased to know that you appreciated our location, breakfast, and certain aspects of your stay, we are truly sorry to learn that your overall experience did not meet the standards we strive to deliver. Please accept our sincere apologies for the condition of your room, particularly regarding the mattress, cleanliness, and maintenance concerns you encountered. We deeply regret the discomfort this caused, as well as the inconvenience related to the spa bath, the timing of the turndown service, and the difficulties you experienced when communicating your needs with our team. This is certainly not the seamless and comfortable experience we wish for our guests. Your comments regarding the room condition, housekeeping standards, service consistency, and team communication have been shared with the relevant departments for immediate review and follow-up, as feedback like yours is invaluable in helping us identify where improvements are needed. At the same time, we sincerely appreciate your loyalty as an ALL Accor Gold member and thank you for your continued trust. It is especially disappointing to know that we did not meet your expectations on this occasion. We truly hope you will give us another opportunity in the future to provide you with the level of comfort and service you rightfully expect from us. Kind regards, Sofitel Bogotá Victoria Regia Team

Customer review rating 5.0/5

Sarah G. L. S. Couples - Confirmed reviews ALL

The staff is very helpful , Camilo always attentive. Breakfast delicious with Cristian and Leo. Our stay was very pleasant!!!

Bonjour Madame L., Thank you very much for your wonderful feedback. We are delighted to know that you had such a pleasant stay and that you enjoyed the excellent service provided by our team. Your kind recognition of Camilo, as well as Cristian and Leo during breakfast, truly means a lot to us. We will gladly share your comments with them, as they will be very happy to know they contributed to making your stay so enjoyable. We also sincerely appreciate your loyalty as a Gold member of ALL Accor. It is always a pleasure to welcome valued members like you and ensure you feel well taken care of. We look forward to welcoming you back very soon for another memorable experience. Kind regards, Alejandra Pedroza, Guest Relations.

Other web-users rate our hotel

  • 384 reviews 9.7/10 Location
  • 441 reviews 8/10 Room
  • 867 reviews 9.3/10 Service
  • 263 reviews 9/10 Breakfast
  • 195 reviews 8.9/10 Food
  • 126 reviews 8.1/10 Vibe
  • 92 reviews 8.4/10 Cleanliness

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