Bonjour Monsieur B., Thank you very much for sharing such a wonderful and detailed review of your stay at Sofitel Bogotá Victoria Regia. We are truly delighted to know that your experience reflected the high standards you expected from an international five-star hotel. It is especially rewarding to hear that you appreciated the immaculate condition, contemporary design, comfort, and thoughtful details of your room and bathroom. We are also pleased that you enjoyed the peaceful setting of our hotel while still finding it convenient for exploring and moving around the city. Your wonderful comments about our breakfast mean a great deal to us. We are delighted that the variety of our buffet impressed you and especially that our croissants became such a memorable highlight of your stay. It is often these thoughtful details that help create truly special experiences, and we are so pleased this was the case for you. We also sincerely appreciate your recognition of our team's pleasant, efficient, and professional service. Knowing that communication was seamless and that our team was able to assist you easily throughout your stay is a wonderful compliment for all of us. As a valued Classic member of ALL Accor, we sincerely appreciate your loyalty and trust in our brand. Thank you once again for your generous recommendation and for choosing Sofitel Bogotá Victoria Regia. We look forward to the pleasure of welcoming you back for another memorable stay. Kind regards, Alejandra Pedroza, Guest Relations.

Bonjour Dear K., Thank you very much for sharing such a wonderful and detailed review of your stay at Sofitel Bogotá Victoria Regia. We are truly delighted to know that you had a fabulous experience and enjoyed our privileged location, impeccable service, and the thoughtful details throughout your stay. It is especially rewarding to hear that you appreciated the care we put into every detail, from helping organize your city tour to the evening tea and dessert, as well as the refreshing drinks and fresh fruits available in our lobby. We are also thrilled that you enjoyed our breakfast and its wide selection of local specialties, fresh fruits, and international options. We are pleased to know that your booking experience as part of the wedding party was smooth and effortless. It was our pleasure to be part of such a special occasion, and we hope the memories created during your stay remain with you for a long time. As a valued Classic member of ALL Accor, we sincerely appreciate your loyalty and trust in our brand. Your kind words are a wonderful recognition for our entire team and motivate us to continue creating thoughtful and memorable experiences for our guests. We hope to have the pleasure of welcoming you back to Bogotá and Sofitel Bogotá Victoria Regia in the future. Kind regards, Alejandra Pedroza, Sofitel Bogotá Victoria Regia

Bonjour Madame Hernández, Thank you very much for your wonderful and detailed feedback. We are delighted to know that you enjoyed our location and felt comfortable exploring the surrounding area, with its variety of restaurants, shops, and nearby running paths. It is also a pleasure to hear that you found the hotel to be in excellent condition and our team welcoming and helpful. We are especially pleased that you appreciated the cleanliness of your room and the quality of our bedding, linens, and towels. Your kind words about Camilo, our Concierge, are truly appreciated. We will be sure to share your recognition with him, particularly your mention of his kindness, promptness, and welcoming smile. We are also very happy that our sustainability initiatives, including the use of glass bottles, made a positive impression. As a Classic member of ALL Accor, we sincerely appreciate your loyalty and trust in our brand. Thank you once again for your generous recommendation. Knowing that you are already looking forward to returning is the greatest compliment we could receive. We look forward to welcoming you back to Sofitel Bogotá Victoria Regia and creating another memorable stay. Kind regards, A. Pedroza, Guest Relations.

Bonjour Monsieur A., Thank you very much for sharing your wonderful feedback and for awarding us a perfect score of 100/100. We are delighted to know that you enjoyed a comfortable stay and that our team made such a positive impression throughout your visit. It is especially rewarding to hear that every team member you interacted with was friendly, attentive and accommodating. We are also pleased that the cleanliness and comfort of your room, as well as our amenities, exceeded your expectations. Your kind words are a great motivation for our entire team to continue creating warm and memorable experiences for our guests. We also sincerely appreciate your loyalty as an ALL Accor Live Limitless Classic member. It is a pleasure to have you as part of our loyalty programme. We look forward to welcoming you back to Sofitel Bogotá Victoria Regia for another exceptional stay. Warm regards, Alejandra Pedroza, Guest Relations.

Bonjour Monsieur S., Thank you very much for taking the time to share your feedback following your stay with us. We are truly sorry to learn that we did not fully meet your expectations, particularly regarding the value for money and the relationship between the room, our services, and the price paid. We understand how important it is for our guests to feel that the experience and services provided are in line with what they expected, and we regret that this was not your perception during your stay. We would sincerely appreciate the opportunity to hear more about your experience and understand which specific aspects of the room or services did not meet your expectations. Your feedback is very valuable to us, as it allows us to better understand our guests' perceptions and identify opportunities to improve. We hope that, should you give us another opportunity in the future, we will be able to provide you with a more satisfying experience and demonstrate the level of service and hospitality we strive to offer. Kind regards, Alejandra Pedroza, Guest Relations.

Bonjour Monsieur Ibañez, Thank you for taking the time to share such detailed feedback. We sincerely apologize for the experience you had during your stay, and especially for the disturbance that interrupted your rest at 4:00 a.m. We fully understand how frustrating and disappointing this must have been, particularly when you chose our hotel with the intention of having a comfortable and restful stay while traveling for business. We are truly sorry that the location of your room in front of the gym, together with the television being played at an inappropriate volume during the early hours of the morning, affected your ability to rest. This is certainly not the level of comfort or consideration we want our guests to experience. We also regret that, when you requested to speak with a manager, one was not immediately available to personally assist you. We understand how this may have added to your frustration at an already difficult moment. Please be assured that we take your comments very seriously. They allow us to review not only what happened that night, but also how we manage noise levels and the use of our common areas, particularly during resting hours. We sincerely apologize for the inconvenience and disappointment caused. We would be very grateful for the opportunity to regain your confidence and demonstrate that this experience does not reflect the standards of hospitality and service we strive to provide. We truly hope you will give us a second opportunity to welcome you and offer you the peaceful and comfortable stay you originally expected. Kind regards, Sofitel Bogotá Victoria Regia

Bonjour Monsieur Mendoza, Thank you for taking the time to share your feedback following your stay with us. We sincerely apologize for the inconvenience you experienced due to some of our facilities being temporarily unavailable during your visit. At the time of your stay, we were honored to host an important event for L’Oréal and its Kérastase brand at our hotel. As part of the event setup and operations, some areas of the hotel, including our gym, had to be temporarily closed. We fully understand, however, that this may have affected your experience, especially during a short stay. With the aim of providing our guests with a suitable alternative, we arranged complimentary access to a nearby gym, allowing them to continue their usual training routine. Nevertheless, we recognize that having to use an external facility was not the ideal experience, and we sincerely apologize for any inconvenience this may have caused. We truly appreciate your understanding and hope you will give us a second opportunity to welcome you. It would be our pleasure to provide you with the complete Sofitel experience we strive to offer our guests. Kind regards, Sofitel Bogotá Victoria Regia

Bonjour Monsieur González, Thank you so much for taking the time to share such an incredible review and for awarding us a perfect score. We are absolutely delighted to know that you consider Sofitel Bogotá Victoria Regia the best stay experience in Bogotá. It is truly rewarding to hear that you enjoyed such a comfortable and pleasant visit and that our team's warmth and dedication made such a positive impression. I would also like to personally thank you for your incredibly kind words about my service. It has truly been a pleasure to welcome you and to be part of your experience. Knowing that my attention and dedication contributed to making your stay memorable is the greatest compliment I could receive. Thank you for your generosity and trust. We are equally grateful for your recognition of Alejandro. We will be delighted to share your comments with him, as we know he will be proud to know that his kindness and professionalism made a difference during your stay. Thank you as well for your loyalty as an ALL Gold member. We are pleased to know that you felt fully recognized throughout your stay, as providing our loyal members with the experience they deserve is one of our greatest priorities. It is always an honor to welcome you to Sofitel Bogotá Victoria Regia. We look forward to seeing you again very soon and creating many more memorable experiences together. Warmest regards, Alejandra Pedroza, Guest Relations

Bonjour Monsieur B., Thank you for taking the time to share such detailed feedback regarding your recent stay at Sofitel Bogotá Victoria Regia. We truly appreciate your comments, as they help us continue improving the experience we provide to our guests. We are pleased to know that you enjoyed our privileged location, our breakfast, the comfort of our beds, and the warm hospitality of our team. We are especially grateful for your kind recognition of Maicol and José, and we will be delighted to share your compliments with them. At the same time, we sincerely apologize that your stay was affected by the Kérastase event hosted at our hotel. We completely understand that the increased activity in our public areas, the temporary closure of the restaurant upon your arrival, and the busy breakfast service the following morning did not provide the peaceful atmosphere you were expecting for your holiday. We regret that this information was not communicated in advance, as we understand it may have influenced your choice of hotel. Please accept our sincere apologies for the inconvenience this caused. We also appreciate you bringing to our attention the incidents involving guests vaping in the restaurant. Sofitel Bogotá Victoria Regia is a non-smoking property, and this policy also applies to electronic cigarettes in our indoor areas. We regret that this situation was not addressed promptly and will reinforce this with our team to ensure closer supervision. We are equally sorry to learn about your disappointment regarding your arrival experience and your expected room upgrade through your American Express benefits. We understand how important these benefits are, and we regret that your expectations were not met on this occasion. Regarding your comments about booking through Accor and the associated loyalty benefits, we understand your frustration. We sincerely regret that the pricing difference led you to book through another channel and prevented you from earning ALL points and nights. Your feedback is greatly appreciated and will be shared with the appropriate teams. Thank you as well for your loyalty as an ALL Classic member. We truly value your trust and sincerely hope you will give us another opportunity to welcome you back and provide the peaceful, seamless, and exceptional Sofitel experience that you expected and deserve. Warm regards, Sofitel Bogotá Victoria Regia Team

Bonjour Madame T., Thank you very much for taking the time to share your wonderful feedback and for awarding us a perfect score. We are truly delighted to know that you consider Sofitel Bogotá Victoria Regia the best hotel in Bogotá. It is a pleasure to hear that you enjoyed our privileged location, surrounded by some of the city's finest restaurants and shopping destinations, and that your stay was both comfortable and memorable. We would also like to sincerely thank you for recognizing Camilo. We will be delighted to share your kind words with him, as we know they will be a great source of motivation and pride. Although you are not yet a member of ALL Accor Live Limitless, we would be delighted to welcome you to our loyalty program so you can enjoy exclusive benefits and make your future stays with us even more rewarding. It was a pleasure to have you as our guest, and we sincerely look forward to welcoming you back very soon for another exceptional stay. Warm regards, Alejandra Pedroza, Guest Relations

Bonjour Madame Vélez, Thank you very much for taking the time to share your wonderful feedback and for awarding us a perfect score. We are truly delighted to know that your first visit to Bogotá was such a memorable one and that you chose Sofitel Bogotá Victoria Regia for this special occasion. It is incredibly rewarding to hear that, from the moment you arrived, you felt welcomed and cared for by our team, and that you enjoyed the beauty of our hotel as well as the warm, personalized service we strive to provide every day. We would like to extend our sincere thanks for recognizing Camilo. We will be delighted to share your kind words with him, as we know they will be a great source of pride and motivation. Although you are not yet a member of ALL Accor Live Limitless, we would be delighted to welcome you to our loyalty program so you can enjoy exclusive benefits and make your future stays with us even more rewarding. It was a true pleasure to welcome you, and we sincerely hope this was the first of many visits to Sofitel Bogotá Victoria Regia. We look forward to welcoming you back very soon. Warm regards, Alejandra Pedroza, Guest Relations

Bonjour Madame V., Thank you very much for sharing your wonderful feedback and for awarding us a perfect score. We are delighted to know that you felt so warmly welcomed during your stay. It is especially rewarding to hear that the personalized touches, including the welcome gift for your daughter, our signature chocolates, and the evening tea service, made your experience even more memorable. Creating thoughtful moments that make our guests feel truly at home is at the heart of the Sofitel experience, and we are thrilled that these details made a positive impression on you and your family. We would also like to sincerely thank you for your loyalty as an ALL Classic member. We truly appreciate your continued trust and look forward to welcoming you back for many more memorable stays. Warm regards, Alejandra Pedroza, Guest Relations

Bonjour Monsieur M. K., Thank you once again for sharing your feedback regarding your recent stay at Sofitel Bogotá Victoria Regia. First and foremost, please allow us to reiterate our sincerest apologies for the inconveniences and frustrations you experienced during your visit. We fully understand how the issues encountered at both arrival and departure affected your overall impression of our hotel and of the Sofitel brand. As mentioned in the email previously sent to you, we take your comments very seriously and have conducted an internal review of the situations described. The incident involving the incorrect room assignment as well as the confusion regarding the airport transportation arrangements fall well below the standards of service and attention to detail that we strive to provide to our guests. We would also like to highlight that our Front Desk Manager personally contacted you by email to address your concerns directly, offer our apologies, and assure you that the appropriate corrective actions are being reviewed internally. Your feedback has been shared with the relevant departments and management team, as it provides us with valuable opportunities to improve our procedures and training. While we are grateful for the positive recognition you extended to Mr. Daniel Garzón and Mr. Javier Bermúdez, we deeply regret that these positive aspects of your stay were overshadowed by the service failures you encountered. Please accept our sincere apologies once again. We understand your disappointment and respect your feelings regarding this experience. Nevertheless, we hope that, in the future, you may consider giving us another opportunity to regain your trust and demonstrate the level of hospitality for which Sofitel is known. Kind regards, Sofitel Bogotá Victoria Regia Team

Bonjour Monsieur W., Thank you for taking the time to share your feedback regarding your recent stay at Sofitel Bogotá Victoria Regia. We sincerely regret that your experience did not meet your expectations, particularly regarding the check-in process, the communication surrounding your late check-out request, and the service provided by our Front Desk team. Please accept our apologies for the frustration and disappointment these situations caused during your stay. We are especially concerned to learn that your interactions with our team were perceived as unprofessional and lacking the level of attentiveness and courtesy that we strive to deliver. Please be assured that your comments have been shared with our Front Office leadership team and are being carefully reviewed to reinforce service standards, communication practices, and guest engagement. Regarding your ALL Silver membership recognition, we regret that you felt insufficiently acknowledged during your stay. As part of the ALL loyalty program, room upgrades are always subject to availability at the time of arrival, and unfortunately we are unable to guarantee them in advance. Nevertheless, we understand the importance of recognizing our valued members and regret that your experience did not reflect this commitment. We are also sorry for the confusion related to your late check-out request. We understand how important flexibility can be when coordinating tours and international travel arrangements. While room availability can change unexpectedly based on operational requirements, we acknowledge that the communication and handling of your request did not provide the clarity or support you deserved. At the same time, we are pleased that a solution was ultimately found, allowing you to extend the use of a room until later in the day. However, we regret that this required the intervention of your travel advisor and that we did not demonstrate greater ownership of the situation from the outset. Thank you as well for recognizing the service provided by our restaurant team and for sharing your observations regarding the breakfast selection and room facilities. Your comments have been noted and will be shared with the relevant departments for review. We genuinely value your feedback, as it allows us to identify areas for improvement and better serve our guests. While we understand the negative impression this experience has left, we hope you may consider giving us another opportunity in the future to provide the level of hospitality and service that Sofitel is known for. Kind regards, Sofitel Bogotá Victoria Regia Team

Bonjour Madame P., Thank you very much for taking the time to share your feedback following your recent stay at Sofitel Bogotá Victoria Regia. We are pleased to know that you enjoyed our convenient location, our breakfast, and the comfort and facilities of your room. It is always rewarding to hear that these aspects contributed to a pleasant stay. We would also like to sincerely thank you for your loyalty as an ALL Classic member. We truly value your continued trust and are grateful that you chose to stay with us. Your feedback is very important to us, and we will continue working to make every future visit even more enjoyable. We hope to have the pleasure of welcoming you back soon and providing you with an experience worthy of a perfect score. Warm regards, Alejandra Pedroza, Guest Relations

Bonjour Monsieur P., Thank you very much for your outstanding review and for awarding us a perfect score. We are truly delighted to know that you had such an enjoyable stay and that our location, comfortable accommodations, and attentive service exceeded your expectations. It is especially rewarding to hear that every stage of your stay, from check in to check out, was smooth and relaxing. Your kind words about the professionalism and hospitality of our entire team mean a great deal to us, and we will be delighted to share your recognition with all of our colleagues. We would also like to sincerely thank you for your loyalty as a Classic member of ALL Accor Live Limitless. It is a pleasure to have you as part of our loyalty program, and we look forward to continuing to provide you with memorable experiences during your future stays. Finally, we truly appreciate your positive comments regarding our sustainability efforts. Knowing that you noticed and valued our commitment to reducing our environmental impact while maintaining the high standards of comfort and service we strive to provide is incredibly rewarding. Thank you once again for your recommendation. We look forward to welcoming you back to Sofitel Bogotá Victoria Regia very soon. Warm regards, Alejandra Pedroza, Guest Relations.

Bonjour Monsieur W., Thank you very much for your perfect rating and for sharing your kind feedback with us. We are delighted to know that you enjoyed the comfort of our beds, the friendly service provided by our team, and the excellent dining experience at Basilic Restaurant. Your comments are truly appreciated and will be shared with our team as recognition of their dedication. We also noticed that you are not yet a member of ALL Accor Live Limitless. We would be delighted to invite you to join our loyalty program and enjoy exclusive benefits, special rates, and personalized experiences during your future stays with Accor hotels worldwide. It was a pleasure to welcome you to Sofitel Bogotá Victoria Regia, and we look forward to seeing you again for another memorable stay. Warm regards, Alejandra Pedroza, Guest Relations.

Bonjour Monsieur B., Thank you very much for your wonderful review and for awarding us a perfect score. We are delighted to know that, although your stay was brief, it was a perfect one. It is especially rewarding to hear that you found our team to be so accommodating and that you enjoyed the beauty of our hotel. Your kind words are a great source of motivation for all of us. We would also like to sincerely thank you for being a Classic member of ALL Accor Live Limitless. We truly value your loyalty and look forward to continuing to provide you with memorable experiences and exclusive benefits during your future stays with Accor. It was a pleasure to welcome you to Sofitel Bogotá Victoria Regia, and we hope to have the opportunity to host you again very soon. Warm regards, Alejandra Pedroza, Guest Relations

Bonjour Madame Z., Thank you so much for your wonderful review and for awarding us a perfect score. We are truly delighted to know that your stay was an unforgettable experience and that our team's warm hospitality made you feel so welcome. Your kind words are the greatest reward for all of us and inspire us to continue creating memorable moments for our guests. We also sincerely appreciate your loyalty as an ALL Classic member. It is always a pleasure to welcome members of the Accor family, and we look forward to accompanying you on many more journeys. We can't wait to welcome you back to Sofitel Bogotá Victoria Regia for another exceptional stay. Kind regards, Alejandra Pedroza, Guest Relations.