Bonjour Monsieur O., Thank you very much for sharing your feedback and for recognizing our team's professionalism and the excellent location of Sofitel Bogotá Victoria Regia. We are pleased to know that our Front Desk team was able to assist you with the hair dryer during the morning. At the same time, we sincerely apologize that this issue could not be resolved during your initial request and for the inconvenience you experienced when entering the shower. Your comfort and safety are very important to us, and we appreciate you bringing this aspect of the room to our attention. We would also like to invite you to discover ALL Accor's loyalty programme, which offers exclusive benefits and privileges to enhance your future stays with us. Thank you once again for your valuable comments. We hope to have the pleasure of welcoming you back and providing you with an even more comfortable and seamless experience. Warm regards, Alejandra Pedroza, Guest Relations

Bonjour Monsieur K., Thank you for your continued trust in Sofitel Bogotá Victoria Regia and for taking the time to share your feedback. We are delighted to know that you enjoy our location, breakfast, and the service provided by our team. It is always a pleasure to welcome back guests who choose to stay with us repeatedly. We sincerely appreciate your comments regarding our business facilities and their associated costs. We understand the importance of having convenient and well equipped spaces for business travelers, and we regret that these services did not fully meet your expectations. We also apologize for the inconvenience you experienced during the booking process, particularly with the prepayment link. We understand how important a smooth and straightforward reservation experience is, and we appreciate you bringing this to our attention. Your feedback is valuable as we continue looking for ways to improve every stage of our guests' experience. We would also be delighted to invite you to discover ALL Accor's loyalty programme, which offers exclusive benefits and privileges for future stays. We look forward to welcoming you back to Sofitel Bogotá Victoria Regia and providing you with an even more seamless and enjoyable experience. Warm regards, Alejandra Pedroza, Guest Relation.

Bonjour Madame Fernández, First and foremost, please accept our sincerest and heartfelt apologies for the experience you had during your stay. We are truly sorry that your rest was disturbed so significantly, particularly at such an early hour. We completely understand how frustrating it must have been to be awakened at 5:30 a.m. by music, banging, and noise from the neighboring room, and we deeply regret the discomfort and disappointment this caused you. We are equally sorry that, after experiencing this situation, you did not receive the follow-up you expected from our management team. We understand that when a guest takes the time to raise a concern, it is essential that we respond with attentiveness, empathy, and appropriate follow-up. We sincerely regret that you felt unattended and that we did not make you feel sufficiently supported. We also apologize for the lack of acoustic comfort you experienced. Being able to rest peacefully is a fundamental part of the hotel experience, and we are truly sorry that the room did not provide the level of comfort and privacy you expected from Sofitel. Your comments regarding the soundproofing, room condition, and breakfast selection have been taken seriously and will be shared with the corresponding teams. At the same time, we sincerely appreciate your kind words about our doorman team. We are glad that their attentiveness made a positive impression, and we will be sure to share your recognition with them. Once again, please accept our deepest apologies. We are genuinely sorry that your experience left you feeling disappointed and that we did not meet the standards of service and comfort you should have received. Your feedback is important to us, and we hope we may have the opportunity to regain your trust and provide you with the experience you deserve. Warm regards, Sofitel Bogotá Victoria Regia Team

Bonjour Monsieur J., Thank you very much for sharing your kind feedback and for your wonderful rating. We are delighted to know that our team made such a positive impression during your stay and that you found our staff extremely helpful and friendly. Creating warm and welcoming experiences is at the heart of what we do, so your kind words are truly appreciated and will certainly be shared with our team. We would also be delighted to invite you to discover ALL Accor’s loyalty programme, where you can enjoy exclusive benefits and rewards during your future stays with us and across participating Accor hotels worldwide. We hope to have the pleasure of welcoming you back to Sofitel Bogotá Victoria Regia very soon. Warm regards, Alejandra Pedroza, Guest Relations.

Bonjour Monsieur P., Thank you for taking the time to share your feedback with us. First and foremost, please accept our sincere apologies for the inconveniences you experienced during your arrival and throughout your stay. We fully understand how frustrating it must have been to face a lengthy check-in process after a long journey, especially when you had a previously confirmed voucher. This does not reflect the seamless and welcoming experience we aim to provide to our guests. We are also truly sorry to learn that you did not feel recognized as an ALL Silver member. Our loyalty members are very important to us, and we regret that we were not able to demonstrate the level of attention and recognition you expected during your visit. Your comments regarding the service experience, the lobby atmosphere, and the organization of operations have been shared with the relevant teams for review and improvement. We appreciate your feedback, as it helps us identify opportunities to enhance our service and ensure a more comfortable and personalized experience for every guest. We hope to have the opportunity to welcome you back and provide you with the refined Sofitel experience you deserve. Warm regards, Sofitel Bogotá Victoria Regia Team

Bonjour Monsieur R., Thank you very much for taking the time to share such detailed feedback with us. First and foremost, please accept our sincerest apologies for the difficulties you experienced throughout your stay. We are genuinely sorry that your experience fell short of the level of service and attention you should have received at Sofitel Bogotá Victoria Regia. We fully understand how frustrating it must have been to encounter such significant delays during both check-in and check-out. We sincerely regret that we did not provide you with the efficient and seamless arrival and departure experience you deserved. We are equally sorry for the lack of communication regarding the accessible room assigned to you. We completely understand your concern and agree that you should have been properly informed about your room assignment. Most importantly, we deeply regret the error with your bill. We understand how concerning and frustrating it can be to discover an incorrect charge, particularly at the end of your stay. Please be assured that we take this matter very seriously, as accuracy and transparency in our billing are essential to maintaining our guests' trust. We are truly sorry that these situations affected your overall impression of your stay. Your comments regarding speed, accuracy and communication are very valuable, and we will share them with the relevant teams so that these aspects can be carefully reviewed and improved. At the same time, we sincerely appreciate your positive feedback regarding the cleanliness of the hotel, and we have also taken note of your suggestions regarding the breakfast selection. As an ALL Accor Classic member, we greatly value your loyalty and, above all, your trust in us. We sincerely hope that you will consider giving us another opportunity to welcome you, so that we may provide you with the attentive, efficient and seamless experience that you should have had from the beginning. Warm regards, Sofitel Bogotá Victoria Regia Team

Bonjour Monsieur A., Thank you very much for sharing your wonderful feedback and for awarding us a perfect score of 100/100. We are delighted to know that you had such a comfortable and enjoyable experience at Sofitel Bogotá Victoria Regia. It is especially rewarding to hear that you appreciated our service, facilities, and the friendliness of our team. Creating a warm and welcoming atmosphere for our guests is at the heart of what we do, and your kind words are a wonderful recognition of our team's dedication. If you are not yet a member of ALL Accor, we would be delighted to invite you to discover our loyalty programme and enjoy its benefits during your future stays. We sincerely hope to have the pleasure of welcoming you back to Bogotá very soon. Warm regards, Alejandra Pedroza, Guest Relations.

Bonjour Madame T., Thank you for taking the time to share your experience with us. We are truly sorry for the difficulties you encountered during your stay, and we completely understand your frustration and the inconvenience this situation may have caused you. This is certainly not the experience we would have wanted for you. Regarding the payment, we would like to kindly confirm that your refund has already been processed. We would greatly appreciate it if you could please check your account to verify that the amount is now reflected. We sincerely thank you for your patience and understanding while this was being resolved. We are also very sorry that the noise from the street and surrounding area affected your rest. We understand how important a quiet and comfortable room is, particularly when staying with us, and we will certainly take your preferences into consideration when assigning your room should you decide to give us the opportunity to welcome you again. As a valued ALL Accor member, we truly appreciate your loyalty and sincerely hope that you will give us a second opportunity to provide you with the warm, comfortable and seamless experience you deserve. Warm regards, Sofitel Bogotá Victoria Regia Team

Bonjour Monsieur B., Thank you for taking the time to share your feedback with us. We are truly sorry to learn that your most recent stay was so disappointing, especially after knowing that you had such a positive experience during your previous visit. We sincerely regret that the room assigned to you during this stay did not provide the comfort you expected, particularly regarding its ceiling height and lighting. We also understand how frustrating it must have been to experience noise during the night, especially knowing that you had to wake up at 5:00 a.m. Please accept our sincere apologies for the discomfort and inconvenience this caused. Most importantly, we would like to assure you that we genuinely value each and every one of our guests, and we especially appreciate the loyalty of our ALL – Accor members. Your membership, your trust, and the fact that you choose to stay with us are truly important to our team. Every guest and every experience matters to us, and it is certainly not our intention for anyone to leave feeling otherwise. We are therefore particularly sorry that this stay made you question whether we care about you as a guest and as an ALL member. We sincerely hope that you will not remember Sofitel Bogotá Victoria Regia solely because of this second experience, but also for the positive stay you previously enjoyed with us. We will take your preferences regarding room size, ceiling height, and lighting into particular consideration for any future stay. We would be very grateful for the opportunity to welcome you back and provide you with the level of comfort, attention, and hospitality that you should expect from us. We truly hope you will give us another opportunity to restore your confidence and show you that your experience and satisfaction are genuinely important to us. Warm regards, Sofitel Bogotá Victoria Regia Team

Bonjour Madame C., Thank you very much for sharing your wonderful feedback and for awarding us a perfect score of 100/100. We are delighted to know that you enjoyed our convenient location, the comfort of your stay, and especially our breakfast. It is always a pleasure to know that our gastronomy contributes to making our guests' stays even more enjoyable. We truly appreciate your kind words and hope to have the pleasure of welcoming you back to Sofitel Bogotá Victoria Regia very soon. If you are not yet a member of ALL Accor, we would also be delighted to invite you to discover our loyalty programme and enjoy its benefits during your future stays. Warm regards, Alejandra Pedroza, Guest Relations

Bonjour Madame F., Thank you so much for sharing such a heartfelt review and for awarding us a perfect score of 100/100. It truly means the world to our entire team to know that you enjoyed your time in Bogotá, from our location and the walkability of the neighborhood to everything the hotel had to offer. What makes your words especially meaningful to us is knowing that Sofitel Bogotá Victoria Regia will forever be connected to such a beautiful and important moment in your lives. It is an absolute honor to have been part of your engagement in Bogotá, and we hope that whenever you think back on this special chapter, you remember your time with us with the same warmth and happiness. We are also deeply grateful for your kind recognition of our entire team. Knowing that you felt everyone went above and beyond is one of the most rewarding compliments we can receive, and we will be delighted to share your words with all of our colleagues. As a valued ALL Accor Classic member, we sincerely appreciate your loyalty and are truly touched to hear that you hope to stay at Sofitel hotels during your future travels. We look forward to welcoming you again, wherever your journeys may take you, and to creating many more unforgettable memories together. Warmest regards, Alejandra Pedroza, Guest Relations.

Bonjour Monsieur A., Thank you so much for your wonderful review and for awarding us a perfect 100/100. We are truly delighted to know that everything was great during your stay and, especially, that you felt warmly welcomed by our entire team. Your recognition of our colleagues as welcoming and professional means a great deal to us. Creating a genuine sense of hospitality is at the heart of what we do, and it is wonderful to know that this came through during your stay. It is also a pleasure to welcome you as a valued Classic member of ALL Accor. Thank you sincerely for your loyalty and for choosing Sofitel Bogotá Victoria Regia. We hope to have the pleasure of welcoming you back to your home in Bogotá very soon. Warm regards, Alejandra Pedroza, Guest Relations.

Bonjour Madame P., Thank you so much for your heartfelt review and, most of all, for continuing to choose Sofitel Bogotá V. Regia whenever you visit Bogotá. Knowing that we have become your preferred hotel in the city is truly one of the greatest compliments we could receive. We are delighted that you continue to appreciate not only our location, but also the warmth of our team, our attention to detail, and our culinary offerings. Your loyalty and kind words mean a great deal to all of us and inspire us to keep making every stay feel special. We are also pleased to know that your booking experience was smooth and that you easily found the option that best suited your dates. Thank you for your continued loyalty as a Gold member of ALL Accor. We look forward to welcoming you back to your home in Bogotá very soon. Warm regards, Alejandra Pedroza, Guest Relations.

Bonjour Madame Ortíz, Thank you so much for sharing such a heartfelt review. It truly means a lot to know that your stay with us provided you and your partner with the comfort, rest, and peace you needed during such an important time. We are delighted that you enjoyed the room, the cleanliness, the thoughtful details, and especially the kindness of our team. We will be very happy to share your lovely words with Freddy, whose care and attention clearly made a meaningful difference during your stay. It was a privilege to have you with us at Sofitel Bogotá Victoria Regia, and we sincerely hope to welcome you back very soon, hopefully for a more leisurely and joyful visit. We would also be delighted to have you discover the benefits of ALL Accor and become part of our loyalty family on your next stay. Warm regards, Alejandra Pedroza, Guest Relations.

Bonjour Madame T., Thank you so much for your lovely review and for awarding us the highest score. We are delighted to know that you enjoyed your stay, especially our breakfast, convenient location, and the attentive care of our team. It is wonderful to hear that you felt comfortable and well looked after during your time with us. It was truly a pleasure having you at Sofitel Bogotá Victoria Regia. We would love to welcome you back and invite you to discover the benefits of ALL Accor, our loyalty program, on your next visit. Warm regards, Alejandra Pedroza, Guest Relations.

Bonjour Madame T., Thank you so much for sharing your experience and for awarding us the highest score. We are delighted that you enjoyed our location and the wonderful variety of shopping and dining options surrounding Sofitel Bogotá Victoria Regia. It is especially lovely to hear that you would choose to stay with us again on your next visit to Bogotá. We truly appreciate your loyalty as a Classic member of ALL Accor, and we look forward to welcoming you back for another memorable stay. Warm regards, Alejandra Pedroza, Guest Relations

Bonjour Madame B., Thank you so much for sharing such a thoughtful review and for awarding us the highest score. We are truly delighted to know that you felt comfortable, safe, and so well taken care of during your stay. It is wonderful to hear that you enjoyed our location, amenities, and the cafés and boutiques nearby, especially those showcasing Colombian-made products. We are especially grateful for your kind words about our team. We will be delighted to share your recognition with Camilo, Karen, Freddy, and Sadya. Knowing that Camilo’s attentiveness, the warmth and professionalism of our reception team, and Sadya’s spa treatment made your stay even more special means a great deal to us. We are sure they will be very happy to know they helped make your experience memorable. Thank you as well for your recommendation and for your continued loyalty as a Classic member of ALL Accor. It was a pleasure having you at Sofitel Bogotá Victoria Regia, and we sincerely hope to welcome you back very soon. Warm regards, Alejandra Pedroza, Guest Relations.

Bonjour Monsieur B., Thank you very much for sharing such a wonderful and detailed review of your stay at Sofitel Bogotá Victoria Regia. We are truly delighted to know that your experience reflected the high standards you expected from an international five-star hotel. It is especially rewarding to hear that you appreciated the immaculate condition, contemporary design, comfort, and thoughtful details of your room and bathroom. We are also pleased that you enjoyed the peaceful setting of our hotel while still finding it convenient for exploring and moving around the city. Your wonderful comments about our breakfast mean a great deal to us. We are delighted that the variety of our buffet impressed you and especially that our croissants became such a memorable highlight of your stay. It is often these thoughtful details that help create truly special experiences, and we are so pleased this was the case for you. We also sincerely appreciate your recognition of our team's pleasant, efficient, and professional service. Knowing that communication was seamless and that our team was able to assist you easily throughout your stay is a wonderful compliment for all of us. As a valued Classic member of ALL Accor, we sincerely appreciate your loyalty and trust in our brand. Thank you once again for your generous recommendation and for choosing Sofitel Bogotá Victoria Regia. We look forward to the pleasure of welcoming you back for another memorable stay. Kind regards, Alejandra Pedroza, Guest Relations.

Bonjour Dear K., Thank you very much for sharing such a wonderful and detailed review of your stay at Sofitel Bogotá Victoria Regia. We are truly delighted to know that you had a fabulous experience and enjoyed our privileged location, impeccable service, and the thoughtful details throughout your stay. It is especially rewarding to hear that you appreciated the care we put into every detail, from helping organize your city tour to the evening tea and dessert, as well as the refreshing drinks and fresh fruits available in our lobby. We are also thrilled that you enjoyed our breakfast and its wide selection of local specialties, fresh fruits, and international options. We are pleased to know that your booking experience as part of the wedding party was smooth and effortless. It was our pleasure to be part of such a special occasion, and we hope the memories created during your stay remain with you for a long time. As a valued Classic member of ALL Accor, we sincerely appreciate your loyalty and trust in our brand. Your kind words are a wonderful recognition for our entire team and motivate us to continue creating thoughtful and memorable experiences for our guests. We hope to have the pleasure of welcoming you back to Bogotá and Sofitel Bogotá Victoria Regia in the future. Kind regards, Alejandra Pedroza, Sofitel Bogotá Victoria Regia