ibis Bogota Museo 3 stars

Customer review rating (ALL Rating) 4.3/5 2,721 reviews

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ibis Bogota Museo - Image 1
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Transversal 6 No 27 - 85, Centro Internacional, 11001 BOGOTA, Colombia

Description

Hotel extras

  • Airport shuttle service

  • It has 24-hour parking

  • Restaurant and buffet with vegetarian and children's dishes

  • Comfortable rooms

  • Qceviche: excellent restaurant and bar serving Peruvian cuisine

Our accommodation(s)

Hotel location

ibis Bogota Museo

Transversal 6 No 27 - 85, Centro Internacional
11001 BOGOTA
Colombia

GPS:4.614176, -74.068794

Telephone

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • 100% Non Smoking Property

QCEVICHE

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.3/5  2,721 reviews

Customer review rating 4.5/5

Daniel L. O. Business - Confirmed reviews ALL

It was a good stay, the only problem is that I have not been sent my invoice, I requested at the front desk and the person there told me that they would send it to me in 24 hours which has not happened. I need my invoice so that I can prove my expenses at the hotel to my company.

Customer review rating 4.0/5

Oscar M. Business - Confirmed reviews ALL

Agradable

Estimado Huésped, Muchas Gracias por su comentario positivo acerca de nuestro hotel! Nos alegra que Ud. haya disfrutado su estancia con nosotros y esperamos poder pronto verlo de vuelta. Atentamente, Yuly Zuluaga Subgerente

Customer review rating 4.5/5

Towas D. Friends - Confirmed reviews ALL

Stayed here for a week and the staff at the reception are very nice. The hotel has a restaurant, we only used it for breakfast, which was a nice. The rooms are comfortable and they have a patio area. The hotel is in an area that you may not consider safe late at night, however, we used Uber and did not walk around the area at night. There are a couple of restaurants right across the street which is convenient and few other good ones in the area.

Dear Towas D., We very much appreciate your comments regarding your stay at the ibis Bogota Museo. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Yuly Zuluaga Subgerente

Customer review rating 1.5/5

Houstin V. L. Couples - Confirmed reviews ALL

The access card kept getting deactivated constantly. I had to go to the front desk 2 to 3 times a day to have it reactivated. Two of the reception staff were not very friendly. One of them was not paying attention to what I was saying. I spoke to him in Spanish and asked him to reactivate my card, but instead he proceeded to check me out. The rooms are extremely small; they feel more like a motel. Two of the light bulbs in the room were not working. I reported this to the front desk, but it was never fixed. I also found a sign on the desk in the room stating that I should not leave any valuables near the windows because maintenance workers working on the windows could take them. To have breakfast, they first checked whether my name was on a list. This felt uncomfortable. It should be handled with more courtesy and discretion.

Dear Houstin V. L., Thank you for taking the time to tell us about your experience at the ibis Bogota Museo. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Yuly Zuluaga Subgerente

Customer review rating 1.0/5

Alvaro L. Business - Confirmed reviews ALL

Bad odor and leak in my room.

Dear Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, Yuly Zuluaga Subgerente

Other web-users rate our hotel

  • 1,221 reviews 9.4/10 Location
  • 1,407 reviews 4.9/10 Room
  • 1,680 reviews 7.2/10 Service
  • 42 reviews 6/10 WiFi
  • 612 reviews 3.2/10 Comfort
  • 571 reviews 5.3/10 Cleanliness
  • 563 reviews 7.6/10 Breakfast
  • 10 reviews 0/10 Wellness Area

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