Dear Judith, We greatly appreciate your e-mail response with your feedback about your experience during your recent stay at our Hotel. Our guests’ comments are very important to us. When positive, we feel rewarded in our efforts: we grow and gain confidence through positive reinforcement. When something goes wrong, our guests’ honest feedback helps us promptly correct any deviation in our service standards. We sincerely apologize for what happened during your stay and understand the inconvenience this situation may have caused. However, when we do not have the corresponding immigration document (PDI/Tourist Card), we are required to charge the applicable VAT (IVA), in accordance with current regulations. If you wish, I would be happy to send you the link to request a duplicate of your Tourist Card. Once we receive this document, we will be able to process the corresponding VAT refund. I will send this information to your email address. Again, thank you very much. Sincerely, Tamara Solari CX Manager

Dear Daniel, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Tamara Solari CX Manager

Dear Steven, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Tamara Solari CX Manager

Dear John, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Tamara Solari, CX Manager

Dear Ricardo, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Tamara Solari CX Manager

Dear Geraint, We greatly appreciate your e-mail response with your feedback about your experience during your recent stay at our Hotel. Our guests’ comments are very important to us. When positive, we feel rewarded in our efforts: we grow and gain confidence through positive reinforcement. When something goes wrong, our guests’ honest feedback helps us promptly correct any deviation in our service standards. We sincerely apologize for what happened during your stay. We will share your feedback with the relevant departments to ensure that situations like this do not happen again, and we will reinforce with our teams the importance of maintaining clear, courteous, and effective communication with our guests. We would greatly appreciate the opportunity to welcome you again, and please rest assured that we will do everything possible to ensure you have an excellent experience at our hotel, one that many of our guests have already had the pleasure of enjoying. Please feel free to contact me at ta… Again, thank you very much. Sincerely, Tamara Solari CX Manager

Dear Henry, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Pullman El Bosque Team

Dear Andrea We greatly appreciate your e-mail response with your feedback about your experience during your recent stay at Pullman El Bosque. Our guests’ comments are very important to us. When positive, we feel rewarded in our efforts: we grow and gain confidence through positive reinforcement. When something goes wrong, our guests’ honest feedback helps us promptly correct any deviation in our service standards. Again, thank you very much. Sincerely, Pullman El Bosque Team

Dear Fernando, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Pullman El Bosque Team

Dear Margaret, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Pullman El Bosque Team

Dear Julia, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Pullman El Bosque Team

Dear Matthias, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Pullman El Bosque Team

Estimado Carlos, Muchas Gracias por su comentario positivo acerca de nuestro hotel! Nos alegra que Ud. haya disfrutado su estancia con nosotros y esperamos poder pronto verlo de vuelta. Atentamente, Pullman El Bosque

Dear Phil, We greatly appreciate your e-mail response with your feedback about your experience during your recent stay at our Hotel. Our guests’ comments are very important to us. When positive, we feel rewarded in our efforts: we grow and gain confidence through positive reinforcement. When something goes wrong, our guests’ honest feedback helps us promptly correct any deviation in our service standards. Again, thank you very much. Sincerely, Pullman El Bosque Team

Prezado Marcio, Muito obrigada por compartilhar uma avaliação tão espetacular sobre a sua recente estada de negócios no Pullman Santiago El Bosque e por nos dar a pontuação máxima de 100/100 em praticamente todos os nossos serviços. É uma honra absoluta sermos considerados por você como "o melhor hotel de Santiago". Como membro do nosso programa de fidelidade ALL Accor, a sua satisfação máxima é o nosso maior objetivo. Sabemos que as viagens de negócios exigem um padrão impecável de eficiência e conforto, por isso ficamos imensamente orgulhosos ao ver suas notas perfeitas no check-in, check-out, equipe e na qualidade do nosso Wi-Fi. Nosso compromisso é garantir que a sua rotina de trabalho em Santiago seja fluida, produtiva e sem contratempos no coração do bairro El Golf. Na nossa propriedade, trabalhamos com uma verdadeira paixão pela hospitalidade, e ler que você encontrou quartos extremamente limpos e uma gastronomia incrível ("amazing food") é a melhor recompensa para todo o nosso time de Heartists. Do cuidado minucioso da nossa equipe de Governança à dedicação dos nossos chefs no buffet de café da manhã, cada detalhe é pensado para proporcionar uma experiência de primeiro nível aos nossos visitantes vindos do Brasil. Ficamos também muito felizes pelo reconhecimento do nosso compromisso com práticas sustentáveis, um pilar fundamental da nossa marca. Marcio, agradecemos fortemente a sua recomendação máxima de 10/10 para amigos e familiares. Será um autêntico prazer dar-lhe as boas-vindas novamente em suas próximas agendas comerciais ou viagens de lazer na capital chilena. Atentamente, Camila Infante G CX Manager Pullman Santiago El Bosque

Dear Alistair, Thank you very much for taking the time to share your feedback while still enjoying your family stay at Pullman Santiago El Bosque. Receiving a perfect overall score of 100/100 from a valued ALL Accor Platinum member is an absolute honor for our entire team. We hope the remaining members of your party continue to have a wonderful time in Chile. We are delighted to hear that you found the hotel well-located and very comfortable, granting perfect 100/100 scores for your accommodation, cleanliness, Wi-Fi, and our sustainability efforts. Providing a relaxing, upscale, and safe environment for families traveling from across the globe is one of our top priorities, and it is wonderful to know that our premium facilities in the heart of the El Golf neighborhood have contributed to a memorable stay. The absolute highlight of your review is the praise dedicated to our team. At Pullman, we work with a true passion for hospitality, and reading that Lorca and Fernanda in the restaurant have been fantastic brings us immense joy. Knowing that Lorca’s amazing care and hospitality made such a lasting impression is the greatest reward for our Food & Beverage team. I will personally convey your enthusiastic "well done" and heartfelt congratulations to both of them; it will undoubtedly inspire them and all our Heartists to continue delivering exceptional service. While we are thrilled with your overall satisfaction, we sincerely appreciate your constructive feedback regarding your arrival experience, where you rated us 80/100. We apologize for the longer-than-expected wait to have your room ready. As a Platinum member, we always aim to make your arrival as seamless and swift as possible. Your comments have been shared with our Front Office Manager to review our room allocation and readiness synchronization, ensuring a smoother check-in experience for our loyal guests in the future. Alistair, thank you once again for your perfect 10/10 recommendation of our brand and loyalty program. Please let us know if there is anything we can do to make the remainder of your stay even more comfortable. We wish you and your family a safe and pleasant journey back home to Australia when the time comes. Sincerely, Camila Infante G CX Manager Pullman Santiago El Bosque

Dear Teresa, Thank you very much for taking the time to share your wonderful experience following your recent stay at Pullman Santiago El Bosque. As a valued Silver member of our ALL - Accor Live Limitless loyalty program, your loyalty and feedback are of the utmost importance to us. We are absolutely thrilled to receive your perfect 100/100 rating! It is a true pleasure to read that you enjoyed a super comfortable 3-night stay in our king room, and that you found the hotel sparkling clean. We take great pride in providing our guests with a peaceful oasis, an excellent bed for a restful sleep, and beautiful city views right in the vibrant heart of the El Golf neighborhood. We are also delighted that you found our filtered water dispensers in the corridors so useful, and that you rated our sustainability efforts with a perfect score. This initiative is a core part of our commitment to reducing single-use plastics while ensuring our guests stay refreshed and comfortable. Our prime location is indeed perfect for exploring, with modern shopping spots like MUT and Costanera Center, local street markets, and excellent restaurants just steps away. Your kind words regarding Jesus at the front desk fill us with immense pride. In our property, we work with a true passion for hospitality, and we understand that a warm welcome, coupled with helpful directions and maps, makes all the difference when discovering a new city. I will personally convey your lovely compliments to Jesus. Knowing that his attentiveness and helpful disposition significantly contributed to your satisfaction will be a wonderful motivation for him and the entire front office team. Thank you once again for your perfect score and for recommending us with a 10/10. It was an absolute honor to host you and your partner. We look forward to welcoming you back to Santiago de Chile in the future for another flawless stay! Sincerely, Camila Infante G CX Manager Pullman Santiago El Bosque

Dear Bernardo, Thank you for your rating and for taking the time to share your feedback following your recent business trip to Pullman Santiago El Bosque. Honest reviews from our corporate guests are essential in helping us fine-tune our services to meet the highest international standards. We are pleased to know that you found our hotel well-located and that you liked the comfort and space of your room. Being situated in the heart of the El Golf neighborhood allows us to offer business travelers a safe, modern environment with seamless connectivity to premium corporate hubs and top-tier gastronomy, making it an ideal choice for work trips. We take your observations regarding our breakfast buffet very seriously. You mentioned that you would have liked to see a wider selection of delicatessen, and I want to thank you for this specific insight. At Pullman, we aim to provide a dynamic and high-quality culinary experience, so I have already shared your comments with our Chef and Food & Beverage Manager to review and enrich our morning spread with a more sophisticated variety of premium options. Additionally, we have noted your feedback regarding the WiFi speed. A fast and reliable connection is crucial for business travelers in Sanhattan, and our IT department will be reviewing our bandwidth allocation to ensure a much smoother online experience for your future remote work sessions. We truly appreciate your valuable feedback and your 8/10 recommendation. It was a pleasure hosting you from Argentina, and we look forward to welcoming you back on your next business trip to Santiago to provide you with an even better and more flawless stay. Sincerely, Camila Infante G CX Manager Pullman Santiago El Bosque

Dear Nikita, Thank you so much for your spectacular rating and for sharing such an incredible review following your family stay at Pullman Santiago El Bosque. Reading that we provided the best service you have ever experienced in Chile, especially after staying at multiple high-end properties across the country, fills our entire team with immense pride and joy! We are thrilled to know that your stay was absolutely flawless in every aspect. Knowing that our well-maintained rooms, delicious and rapid room service, and unbeatable location in the El Golf neighborhood completely exceeded your family’s expectations is the greatest reward for us. We strive to provide a premium, dynamic, and lively atmosphere that offers excellent value, and your feedback confirms we are on the right path. Your beautiful words about our team working hard to make our guests happy mean the world to us. At our property, we work with a true passion for hospitality, and your recognition of our standing as a top-tier choice in Santiago on booking platforms is incredibly motivating. I will take great pleasure in sharing your wonderful compliments with our entire team of Heartists, as it will surely inspire them to keep raising the bar. As an ALL - Accor Live Limitless Limitless member, your loyalty is of the highest significance to us. Holding our most exclusive, invitation-only status, your maximum 10/10 recommendation for both our property and our loyalty program is a true honor. It is our absolute priority to ensure that our most distinguished members receive an unparalleled level of recognition, care, and seamless service during every visit. Thank you once again, Nikita, for choosing us for your family trip from Switzerland and for your high praise. It was a true privilege to host you, and the entire team looks forward to welcoming you and your family back for another exceptional stay in Santiago! Sincerely, Camila Infante G CX Manager Pullman Santiago El Bosque