Mercure Newbury West Grange Hotel 4 stars

Customer review rating (ALL Rating) 4.2/5 248 reviews

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Mercure Newbury West Grange Hotel - Image 1
Mercure Newbury West Grange Hotel - Image 2
Mercure Newbury West Grange Hotel - Image 3
Mercure Newbury West Grange Hotel - Image 4
Coxs Lane, Bath Road, Midgham, RG75UP NEWBURY BERKSHIRE, United Kingdom

Description

Hotel extras

  • Spacious Room with ensuite bathroom, Tea/coffee, LED TV, safe, Fridge, free WiFi & Parking.

  • Onsite restaurant, bar, wedding and conference facilities for upto 120 guests.

  • 3 acres of beautiful landscapes gardens fully equipped with outdoor seating

  • Close Proximity to Newbury Racecourse and Highclere Castle

  • Confirmed reservations charged at 2pm on day of arrival. Bookings cancelled if card invalid

Our accommodation(s)

Book this hotel
Room 1
See availabilities

Room

Standard room with 2 single beds

Photo out of - Standard room with 2 single beds

Enjoy your stay in one of our bright contemporary rooms with two single beds. The room is ideal for a trip involving business or pleasure and features and an ensuite bathroom, TV, Tea and Coffee making facilities and free WiFi

Max. number of persons
2
Area
From 20 m² / 215 sq ft

Bedding

Extra bed in room for child on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Ice Machine

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Bathroom doors 32 inches wide
  • Hair dryer in bathroom
  • Make-up/magnifying mirror

Media And Technology

Complementary elements

  • Printer
  • Radio

Internet Facilities

  • High speed internet
  • Wireless internet in your room

Phone Facilities

  • Direct dial telephoneAdditional charge

Tv Facilities

  • Satellite/cable colour TV

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room

Comfort Features

  • Opening windows

Electric Facilities

  • 110/120 V AC
  • 220/240 V AC

Room Services

  • Operator wake up call

Working Area

  • Business Desk
  • 2 pers. max
  • 20 m² / 215 sq ft
See availabilities

Treat yourself to one of our more luxurious rooms with one double bed. The room provides that added bit of comfort and includes a more spacious ensuite bathroom, TV, tea and coffee making facilities and free WiFi

Max. number of persons
2
Area
From 20 m² / 215 sq ft

Bedding

Extra bed in room for child on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Ice Machine

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Bathroom doors 32 inches wide
  • Hair dryer in bathroom
  • Make-up/magnifying mirror

Media And Technology

Complementary elements

  • Printer
  • Radio

Internet Facilities

  • High speed internet
  • Wireless internet in your room

Phone Facilities

  • Direct dial telephoneAdditional charge

Tv Facilities

  • Satellite/cable colour TV

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room

Comfort Features

  • Opening windows

Electric Facilities

  • 110/120 V AC
  • 220/240 V AC

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning
  • Air cooling system

Working Area

  • Business Desk
See availabilities

Hotel location

Mercure Newbury West Grange Hotel

Coxs Lane, Bath Road, Midgham
RG75UP NEWBURY BERKSHIRE
United Kingdom

GPS:51.402065, -1.2162276

Telephone
Fax +44 1635 862351

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
  • 63 rooms
  • One room for people with reduced mobility
  • 2 connecting rooms
  • 63 non-smoking rooms
  • 2 floors

Languages spoken at the hotel

  • English
  • Spanish
  • French
  • Polish

Reduced mobility Facilities

100% Non Smoking Property

Laundry / Valet Services

  • Dry cleaning / Ironing

Wi-Fi

  • High Speed internet
  • High Speed WiFi
  • WiFi at the hotel
  • WiFi in the communal areas
  • High speed transmission line

Air conditioning

Pets

Pets allowed Additional charge

Catering

One Restaurant

One Bar

Room service

  • Cold snacks
  • Hot meals

Breakfast

  • Buffet

Business

3 Meeting rooms

Business Center

  • Business center with support staff

Sports and leisure

Golf

  • Nearby
  • Golf course 18 holes
  • On site

THE OLIVE TREE

Photo out of - THE OLIVE TREE

The Olive Tree Restaurant overlooks a spacious courtyard with a relaxing garden. Our menu is a modern interpretation of international dishes, with both traditional pub classics and an a la carte menu accompanied by an extensive wine list.

Cooking style
Bistro
Capacity
60
Accessibility
Accessible service
Coxs Lane, Bath Road, Midgham, RG75UP Newbury Berkshire, United Kingdom
Telephone +44 1635 273074

Other informations

Services

  • Air conditioning
  • Wheelchair access
  • Free Wireless internet (WiFi)
  • Booster Seats available (for Baby)
  • Non Smoking Area
  • Reservation recommended

Payment

  • Cash
  • Credit card
  • Cheque
  • Apple Pay
  • Contactless

Credit cards

  • Accor Business Account
  • American Express
  • Mastercard
  • Maestro
  • Visa

Wine and other drinks information

  • Apéritif
  • Cocktail
  • Wine by the glass available
  • Soft drinks
  • Voss Sparkling

Accommodate food

  • Children menu
  • Gluten-free menu
  • Halal menu
  • Vegetarian menu

The Olive Tree Restaurant overlooks a spacious courtyard with a relaxing garden. Our menu is a modern interpretation of international dishes, with both traditional pub classics and an a la carte menu accompanied by an extensive wine list.

Unwind in The Olive Tree Bar which serves a full range of spirits as well as brandies, liqueurs, soft drinks and beers. Snacks and light meals are also available throughout the day providing that extra bit of convenience.

We are a licenced wedding venue

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.2/5  248 reviews

Customer review rating 5.0/5

Susan B. Couples - Confirmed reviews ALL

Thank you for your lovely feedback. We are delighted you received a warm welcome and found our team friendly. We look forward to welcoming you back again. Kind Regards, Zoltan Kovacs General Manager

Customer review rating 5.0/5

Gary K. Business - Confirmed reviews ALL

Thank you for your lovely feedback. We are delighted you had a great stay and found our team amazing. We are also pleased that our location was convenient for your work. Kind Regards, Zoltan Kovacs General Manager

Customer review rating 4.5/5

Huw E. Solo - Confirmed reviews ALL

Thank you for your lovely feedback. We are delighted you enjoyed the room, food, parking and, especially, the service from our team. We look forward to welcoming you back again. Kind Regards, Zoltan Kovacs General Manager

Customer review rating 3.0/5

Peter D. Solo - Confirmed reviews ALL

Thank you for your feedback. We are pleased you found the hotel clean and our team friendly, but we sincerely apologise that the air-conditioning and room lighting issues made your stay uncomfortable. We will ensure these are followed up with our maintenance team. Kind Regards, Zoltan Kovacs General Manager

Customer review rating 4.5/5

Ian H. Friends - Confirmed reviews ALL

Thank you for your fantastic feedback. We are delighted you enjoyed our location, parking, clean and spacious rooms, and the friendly service from our team. We are sorry the soundproofing caused some disturbance, but we really appreciate your recommendation and look forward to welcoming you back. Kind Regards, Zoltan Kovacs General Manager

Thank you for your lovely feedback. We are delighted you had a great stay and found our team amazing. We are also pleased that our location was convenient for your work. Kind Regards, Zoltan Kovacs General Manager

Customer review rating 4.5/5

Huw E. Solo - Confirmed reviews ALL

Staff excellent , nice room, excellent food and plenty of parking.

Thank you for your lovely feedback. We are delighted you enjoyed the room, food, parking and, especially, the service from our team. We look forward to welcoming you back again. Kind Regards, Zoltan Kovacs General Manager

Customer review rating 3.0/5

Peter D. Solo - Confirmed reviews ALL

Except the air-conditioning in my room not working and also some lights in the room also not working, I found the hotel clean and staff friendly. Unfortunately the issue of the air-conditioning made my stay unpleasant.

Thank you for your feedback. We are pleased you found the hotel clean and our team friendly, but we sincerely apologise that the air-conditioning and room lighting issues made your stay uncomfortable. We will ensure these are followed up with our maintenance team. Kind Regards, Zoltan Kovacs General Manager

Customer review rating 4.5/5

Ian H. Friends - Confirmed reviews ALL

Nice location, with safe on site parking. Rooms were all very clean and large enough. Overall a higher standard than a budget hotel. There is a bar and restaurant on site. All the staff I came in to contact with from the cleaner to the receptionists and bar/catering staff were very polite and helpful. Soundproofing between the rooms was a little lacking. I spent the night listening to snoring from the next room. But I will definitely return.

Thank you for your fantastic feedback. We are delighted you enjoyed our location, parking, clean and spacious rooms, and the friendly service from our team. We are sorry the soundproofing caused some disturbance, but we really appreciate your recommendation and look forward to welcoming you back. Kind Regards, Zoltan Kovacs General Manager

Customer review rating 4.0/5

Barbara H. Solo - Confirmed reviews ALL

Good location off A4 from Newbury. First visit to the area since by-pass opened. Very welcoming staff member ( culturally Nepali) only wish option to select room on Booking.com 208 was a trek for an 87 year old staying 2 nights

Thank you for your feedback. We are pleased you found our location convenient and our team welcoming. We are sorry that room 208 was a long walk for you, and we appreciate your suggestion regarding the option to request a closer room when booking. We will look into this for future stays. Kind Regards, Zoltan Kovacs General Manager

Customer review rating 5.0/5

Susan L. Solo - Confirmed reviews ALL

Affordable, well located accommodation. When I told the gentleman on reception that the person coming with me was no longer coming he changed my room from a twin to a double. Very helpful. Only negative was that my room was very hot and the fan was very noisy so didn't sleep well. Clean and spacious though. Good selection at breakfast.

Thank you for your positive feedback. We are pleased you found the hotel clean, spacious and well located, and that our team could easily accommodate the change to your room. We apologise that the heat and noisy fan affected your sleep, and we appreciate your comments. Kind Regards, Zoltan Kovacs General Manager

Customer review rating 5.0/5

Sule M. Solo - Confirmed reviews ALL

I stayed for one evening. The reception and bar/restaurant staff were helpful and pleasant. The room was clean and well-equipped. The facilities were good.

Dear Sule, Thank you for taking the time to share your feedback. We’re delighted to hear that you enjoyed your stay and found our reception and bar/restaurant team helpful and welcoming. It’s also great to know that you were pleased with the cleanliness and facilities in your room. We truly appreciate your kind comments and hope to welcome you back again soon! Kind Regards Admiral

Customer review rating 2.0/5

Gerry C. Couples - Confirmed reviews ALL

Not the cleanest place by far, stains on walls in dining area, shabby carpets, needs a total refurb Staff have difficulty understanding your simple requests

Thank you for your feedback. We are sorry that the cleanliness, condition of the hotel and service did not meet your expectations. We appreciate your comments and will take them on board as we continue to improve. Kind Regards, Zoltan Kovacs General Manager

Customer review rating 4.5/5

Stephen J. C. Solo - Confirmed reviews ALL

I stayed for 3 nights to be able to spend time with my family in the area

Thank you for your review. We are pleased you chose to stay with us while spending time with your family in the area, and we hope you enjoyed your three-night stay. We look forward to welcoming you back again. Kind Regards, Zoltan Kovacs General Manager

Customer review rating 3.5/5

Janet R. Families - Confirmed reviews ALL

Well located and rooms fine. However, did not seem to have enough staff as receptionist also doing bar when we arrived. Also object to card payment only for bar.

Thank you for your feedback. We are pleased you found the location convenient and the room comfortable. We apologise if there was a short wait on arrival while our colleague was assisting guests in the bar, and we appreciate your comments regarding the card payment policy. We hope to welcome you back again. Kind Regards, Zoltan Kovacs General Manager

Customer review rating 3.0/5

Alan D. Couples - Confirmed reviews ALL

Bad start as told we had not paid full price online. Showed evidence that outstanding amount was zero but not accepted so had to wait 10 minutes while sorted and then agreed we had already paid in full.

Thank you for your feedback. I am sorry for the confusion at check-in regarding your payment and for the unnecessary delay. We appreciate your patience while this was investigated, and apologise that the payment information was not correctly reflected initially. I am pleased the matter was resolved and confirmed that your balance had already been paid in full. Kind Regards, Zoltan Kovacs General Manager

Customer review rating 4.0/5

Tony V. Families - Confirmed reviews ALL

Sent a car parking claim after I had registered my number plate

Thank you for your feedback. I am sorry that you received a parking claim despite registering your vehicle registration at the hotel. I appreciate how frustrating this must have been. I can confirm that we have cancelled the parking charge for you. Kind Regards, Zoltan Kovacs General Manager

Customer review rating 5.0/5

James D. Families - Confirmed reviews ALL

Lovely stay. I believe we stayed in a newly refurbished room and it was lovely. The bathroom and shower were fantastic, with comfy beds.

Thank you for your lovely review. We are delighted you enjoyed your stay and were pleased with the room, fantastic bathroom and shower, and comfortable beds. We look forward to welcoming you back again soon. Kind Regards, Zoltan Kovacs General Manager

Customer review rating 5.0/5

Debbie T. Business - Confirmed reviews ALL

From arrival to leaving all the staff we met were friendly and very professional. The food in the restaurant was nicely prepared and very enjoyable. Our room was clean and the toiletries were very nice (much nicer than many other hotels!). The shower was powerful and hot and the bed comfortable. The buffet breakfast included a good selection of hot food and cold options, including a good selection of fresh fruit as well as non-dairy milks. We would definitely stay here again and recommend to others. Thank you!

Thank you for your fantastic review. We are delighted you enjoyed the friendly and professional service, comfortable room, powerful shower, and our restaurant and breakfast selection. It is also lovely to hear you appreciated the toiletries and range of breakfast options. Thank you for recommending us, and we look forward to welcoming you back again soon! Kind Regards, Zoltan Kovacs General Manager

Customer review rating 5.0/5

E W. Couples - Confirmed reviews ALL

Friendly welcome , lovely room, Excellent service from bar/ restaurant staff.

Thank you for your lovely review. We are delighted you enjoyed the warm welcome, comfortable room, and excellent service from our bar and restaurant team. We look forward to welcoming you back again soon. Kind Regards, Zoltan Kovacs General Manager

Customer review rating 4.0/5

Cheryl C. Couples - Confirmed reviews ALL

We spent 2 nights here. Expensive but expected for the area. Hotel was clean and the staff were extremely friendly and helpful although at times should have been more. Staff were covering reception desk, bar and room deliveries at times. Great hot and cold breakfast on offer with plenty of choice. Bar area has lovely comfy seating. Outdoor seating available. We had a standard double with plenty of room and own ensuite bath/shower. Room was warm due to heatwave and no air conditioning but was tolerable due to large fan. At the moment the lift is out of order but this didn't affect us. Free large car park with plenty of parking (need to put reg number in at reception). Allowed to park before check-in as we had booked a taxi for a family event. Will be be happy to stay here again if we are in the area.

Thank you for your detailed and positive review. We are delighted you enjoyed the clean hotel, comfortable room, breakfast, bar area, and the friendly and helpful service from our team. We are sorry that the heatwave made the room warmer than usual, although we are pleased the large fan helped. We also appreciate your understanding regarding the lift being temporarily out of service. It is wonderful to hear you would be happy to stay with us again. We look forward to welcoming you back! Kind Regards, Zoltan Kovacs General Manager

Customer review rating 0.5/5

Lee W. Couples - Confirmed reviews ALL

I stayed here and woke up with bites all over my body Had to jam a bag under the bed wheels to stop it rolling around Found what looked like 5 yrs of dirt under the bed Was told hotel was full could not move rooms Slept on floor the second night so I didn’t get bit again

We have thoroughly checked the room and also arranged for a professional pest control company to inspect it. No signs of bedbugs or other insects were found in the room. While I fully understand the inconvenience and concern this situation has caused you, based on the inspection and findings, there is no evidence that the issue was caused by the hotel. Kind Regards, Zoltan Kovacs General Manager

Customer review rating 4.0/5

Iain M. Families - Confirmed reviews ALL

Great location for me and a good comfortable stay

Thank you for your lovely review. We are pleased to hear you enjoyed our convenient location and had a comfortable stay. We hope to welcome you back again soon. Kind Regards, Zoltan Kovacs General Manager

Customer review rating 1.5/5

William R. Couples - Confirmed reviews ALL

The lift was out of order for the whole of our 5 night stay. The wash basin plug did not function. I reported this twice and was ignored so resorted to using a plug bought from a camping shop. The cooked breakfasts looked stale. We were not tempted to try dinner.

Thank you for your feedback. I am sorry that these issues affected your five-night stay. Unfortunately, the lift is currently out of our hands as we are awaiting the necessary parts for the repair. I am particularly sorry that your concerns regarding the wash basin plug were not resolved after being reported. This should have been followed up, and I apologise for the inconvenience caused. We also appreciate your comments regarding breakfast and will share these with the team. Kind Regards, Zoltan Kovacs General Manager

Customer review rating 2.5/5

Peter C. Families - Confirmed reviews ALL

I checked in remotely the day before our arrival including estimated arrival time. Upon arrival we were warmly welcomed by Shivy. She apologised saying that our room wasn't quite ready and offered us a complimentary drink from the bar. After about 10 minutes Shivy informed us that our room was now ready and that she would show us to our room at our convenience. We were duly shown to room 219 which we found very clean and tidy. Shivy had already informed us that the lift was faulty in as much as you go up in it but not down. I tried to get the a/c working in our room but was unsuccessful. I reported this when we came down to meet our family for a pre booked dinner. My wife, who uses walking aids, found it difficult negotiating the stairs every time we left our room. After a very nice meal our family duly went home. On our way to the room we were told that the a/c problem had been resolved. When we got back to our room the a/c was indeed working, but stopped after about 45 minutes. I put this down to the desired temperature being reached. We retired to bed approximately 11pm, by which time the room was becoming very warm. I tried, but failed, to get the a/c working. We spent a very uncomfortable night because of the heat. (I only managed about 3 hours sleep) I reported it again in the morning and was told that it had been turned on remotely in reception. I went back to the room but the a/c was still not working. Again I reported it but was told that the system in reception indicated that it was working. My wife was beginning to struggle with the temperature of the room, and, due to to medical conditions, and lack of sleep, became very irate. We said that if the a/c could not be repaired satisfactorily then we required another room. After breakfast Shivy informed that another room was available and assured us that the a/c was working. The purpose of our trip was to visit our son and his family. He had arranged a day out for us which was time sensitive, but, due to us having to change rooms, this trip had to be cancelled, which was very disappointing. The rest of our stay was satisfactory. During this time all the staff, that we dealt with, were very polite and helpful.

Thank you for taking the time to provide such a detailed account of your stay. I am pleased to hear that you found the room clean and tidy and that our team, particularly Shivy, were polite and helpful throughout. I am sincerely sorry for the difficulties you experienced with the air conditioning, especially given the impact this had on your sleep and your wife's comfort. I also appreciate how disappointing it must have been to have to change rooms and subsequently cancel your planned day out with your family. We also apologise for the inconvenience caused by the lift, particularly given your wife's mobility difficulties. We are currently awaiting the necessary parts for the repair, which is unfortunately outside of our control. I am glad that the remainder of your stay was satisfactory, and we appreciate your patience and understanding. Your kind comments regarding Shivy and the wider team will be shared with them. Kind Regards, Zoltan Kovacs General Manager

Other web-users rate our hotel

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  • 180 reviews 5.1/10 Comfort
  • 147 reviews 6.4/10 Breakfast
  • 140 reviews 8.7/10 Cleanliness
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