Mantra Crown Towers Surfers Paradise 3 stars

Customer review rating (ALL Rating) 4.0/5 790 reviews

Mantra Crown Towers Surfers Paradise - Image 1
Mantra Crown Towers Surfers Paradise - Image 2
Mantra Crown Towers Surfers Paradise - Image 3
Mantra Crown Towers Surfers Paradise - Image 4
5 19 Palm Avenue, 4217 SURFERS PARADISE, Australia

Description

Hotel extras

  • Tropical lagoon pool & heated kids' pool

  • Only 100m to Surfers Paradise Beach

  • Secure undercover parking

  • Self-contained apartments with a private balcony

  • On-site gym so you never have to miss a workout

Our accommodation(s)

Book this hotel
Room 1
See availabilities

Apartment

2 Bedroom

Photo out of - 2 Bedroom

Families or small groups will enjoy the comfort and space of our 2 Bedroom Apartments, complete with fully equipped kitchen, laundry, as well as ample living space and room to relax. Each apartment offers Foxtel TV, as well as a private balcony.

  • Views:

    City View

  • Most of the accommodation:

    Balcony

Max. number of persons
6
Area
From 116 m² / 1248 sq ft

Bedding

Queen size bed(s) x1

Single bed(s) x2

Extra bed in room for child on request

Extra bed in room for adult on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Bottled water
  • Ceramic glass cooktop
  • Coffee maker
  • Coffee/tea making facilities
  • Dishwasher
  • Drink vending machine
  • Electric stove
  • Fridge
  • Full kitchen
  • Induction hobs
  • Kettle
  • Kitchen extractor fan
  • Kitchen maintenance kit
  • Microwave
  • Pots/Pans/Dishes
  • Refrigerator/freezer
  • Crockery and cooking utensils
  • Open kitchen
  • Furnished Kitchen

Bathroom

Bathroom Facilities

  • Bathroom products
  • Fixed showerhead
  • Flexible showerhead
  • Hair dryer in bathroom
  • Mirror
  • Towel rack

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • High speed internet
  • Wireless internet in your room

Phone Facilities

  • Free local calls

Tv Facilities

  • Children's TV Channels
  • DVD player
  • Free movies/video
  • Music TV channels
  • Satellite/cable colour TV

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Emergency info in rooms
  • Room interior entrance only
  • Safe deposit box in room
  • Security Peephole
  • Self-closing rooms
  • Smoke alarm in room
  • Sprinkler in room

Comfort Features

  • Alarm clock
  • Blackout curtain
  • Cleaning kit
  • Hair dryer
  • Iron
  • Ironing board and flat-iron
  • Vacuum cleaner

Temperature Air Control

  • Air Conditioning
  • Individual heating and air conditioning adjustment
  • 6 pers. max
  • 116 m² / 1248 sq ft
  • Bedding 1 x Queen size bed(s) and 2 x Single bed(s)
  • Views: City View
  • Most of the accommodation: Balcony
See availabilities

The 2 Bedroom Ocean View Apartments offer glimpses of the Pacific Ocean with a private balcony, plus 2 seperate bathrooms, a kitchen and living area with Foxtel TV, ensuring plenty of living space and entertainment for families and small groups.

  • Views:

    Ocean/Sea view

  • Most of the accommodation:

    Balcony

Max. number of persons
6
Area
From 116 m² / 1248 sq ft

Bedding

King size bed(s) x1

Single bed(s) x2

Extra bed in room for child on request

Extra bed in room for adult on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Bottled water
  • Ceramic glass cooktop
  • Coffee maker
  • Coffee/tea making facilities
  • Dishwasher
  • Drink vending machine
  • Electric stove
  • Fridge
  • Full kitchen
  • Induction hobs
  • Kettle
  • Kitchen extractor fan
  • Kitchen maintenance kit
  • Microwave
  • Pots/Pans/Dishes
  • Refrigerator/freezer
  • Crockery and cooking utensils
  • Open kitchen
  • Furnished Kitchen

Bathroom

Bathroom Facilities

  • Bathroom products
  • Fixed showerhead
  • Flexible showerhead
  • Hair dryer in bathroom
  • Mirror
  • Radio in bathroom
  • Towel rack

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • High speed internet
  • Wireless internet in your room

Phone Facilities

  • Free local calls

Tv Facilities

  • Children's TV Channels
  • DVD player
  • Free movies/video
  • Music TV channels
  • Satellite/cable colour TV

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Emergency info in rooms
  • Room interior entrance only
  • Safe deposit box in room
  • Security Peephole
  • Self-closing rooms
  • Smoke alarm in room
  • Sprinkler in room

Comfort Features

  • Alarm clock
  • Blackout curtain
  • Cleaning kit
  • Hair dryer
  • Iron
  • Ironing board and flat-iron
  • Vacuum cleaner

Temperature Air Control

  • Air Conditioning
  • Individual heating and air conditioning adjustment
See availabilities

Perfect for larger families or groups, our 3 Bedroom Apartments offer a fully equipped kitchen, laundry facilities, along with a spacious living and dining area, as well as a private balcony where you can sit and enjoy the Gold Coast views.

  • Views:

    City View

  • Most of the accommodation:

    Balcony

Max. number of persons
8
Area
From 166 m² / 1786 sq ft

Bedding

Queen size bed(s) x1

King size bed(s) x1

Single bed(s) x2

Extra bed in room for child on request

Extra bed in room for adult on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Bottled water
  • Ceramic glass cooktop
  • Coffee maker
  • Coffee/tea making facilities
  • Dishwasher
  • Drink vending machine
  • Electric stove
  • Fridge
  • Full kitchen
  • Induction hobs
  • Kettle
  • Kitchen extractor fan
  • Kitchen maintenance kit
  • Microwave
  • Pots/Pans/Dishes
  • Refrigerator/freezer
  • Crockery and cooking utensils
  • Open kitchen
  • Furnished Kitchen

Bathroom

Bathroom Facilities

  • Bathroom products
  • Fixed showerhead
  • Flexible showerhead
  • Hair dryer in bathroom
  • Mirror
  • Towel rack

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • High speed internet
  • Wireless internet in your room

Phone Facilities

  • Free local calls

Tv Facilities

  • Children's TV Channels
  • DVD player
  • Free movies/video
  • Music TV channels
  • Satellite/cable colour TV

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Emergency info in rooms
  • Room interior entrance only
  • Safe deposit box in room
  • Security Peephole
  • Self-closing rooms
  • Smoke alarm in room
  • Sprinkler in room

Comfort Features

  • Alarm clock
  • Blackout curtain
  • Cleaning kit
  • Hair dryer
  • Iron
  • Ironing board and flat-iron
  • Vacuum cleaner

Temperature Air Control

  • Air Conditioning
  • Individual heating and air conditioning adjustment
See availabilities

Hotel location

Mantra Crown Towers Surfers Paradise

5 19 Palm Avenue
4217 SURFERS PARADISE
Australia

GPS:-27.995663, 153.428385

Telephone
Fax +61 7 5555 9998
Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Shuttle
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • 100% Non Smoking Property
  • GOLD COAST AIRPORT Additional charge
  • OOL Additional charge

In hotel

Hotel informations

  • 70 rooms
  • 70 non-smoking rooms
  • 39 floors

Languages spoken at the hotel

  • Brazilian

Reduced mobility Facilities

100% Non Smoking Property

Elevator to all floor

Laundry / Valet Services

  • Dry cleaning / Ironing

Lounge

  • Waiting area or lounge

Wi-Fi

  • WiFi at the hotel Additional charge
  • WiFi in the communal areas Additional charge

Air conditioning

  • Air Conditioning

Safe deposit box at reception

  • Safe deposit box at reception

Check In & Check-out facilities

  • Express check-in
  • Express check-out
  • Late Checkout

Luggage storage

  • Luggage storage

Concierge

  • Concierge

Pets

Pets not allowed

Catering

Snack and beverage machine

  • Snack and beverage machine

Family

Babysitting on request

  • Babysitting on request

Equipements for children

  • Stroller available

Services for children

  • Outdoor playground for children
  • Play area
  • Green area
  • Tourist guide for families
  • Children''s TV Channels

Well-being

Outdoor Pool Two

  • Outside
  • On site

Outdoor Pool One

  • Outside
  • On site

Indoor Pool

  • Covered
  • On site

Gym

  • On site
  • Sauna room

Sports and leisure

Gym

  • On site
  • On site
  • Indoor parking
  • Private
  • Parking opened 24/7
  • Max Limited Height: 2.09 m / 6.88 ft
  • Parking for a month
  • Parking for a week

Services & equipment

  • Intercom
  • Stairs

Security

  • Sprinkler
  • CO detection in car park
  • Video surveillance in parking
  • Parking equipped with lights
  • Smoke extractors in car park

Accessibility

  • Elevators

3 pools

Photo out of - Pool

Enjoy two outdoor pools and an indoor heated pool, perfect for all ages. Kids will love the pirate ship play area with a waterslide, sandy beach and water fountains. Please note the Lagoon Pool is closed for maintenance until 17 Aug 2026.

Outdoor Pool Two

Take some time out to relax by the pool during your stay at our hotel. Dip your feet in the water and experience true relaxation. Please note the Lagoon Pool is closed for maintenance until 17 Aug 2026.

Opening hours
Monday
  • -
Tuesday
  • -
Wednesday
  • -
Thursday
  • -
Friday
  • -
Saturday
  • -
Sunday
  • -
Subsequent opening hours

Location

  • On site
  • 0 m / 0 mi

Pool features

  • Outdoor pool
  • Chlorure treatment

At your disposal

  • Children Pool
  • Shower
  • Slides

Access & Security

  • Pool areas wheelchair accessible
  • Staff trained in first aid

Dimension

  • Pool Depth Min: 0.6 m / 1.97 ft
  • Pool Depth Max: 1.5 m / 4.92 ft
  • Pool Size Min: 1.2 m / 3.94 ft
  • Pool Size Max: 1.2 m / 3.94 ft

Outdoor Pool One

Take some time out to relax by the pool during your stay at our hotel. Dip your feet in the water and experience true relaxation. Please note the Lagoon Pool is closed for maintenance until 17 Aug 2026.

Opening hours
Monday
  • -
Tuesday
  • -
Wednesday
  • -
Thursday
  • -
Friday
  • -
Saturday
  • -
Sunday
  • -
Subsequent opening hours

Location

  • On site
  • 0 m / 0 mi

Pool features

  • Outdoor pool
  • Chlorure treatment

At your disposal

  • Children Pool
  • Shower
  • Slides

Access & Security

  • Pool areas wheelchair accessible
  • Staff trained in first aid

Dimension

  • Pool Depth Min: 0.6 m / 1.97 ft
  • Pool Depth Max: 1.5 m / 4.92 ft
  • Pool Size Min: 1.2 m / 3.94 ft
  • Pool Size Max: 1.2 m / 3.94 ft

Indoor Pool

Take some time out to relax by the pool during your stay at our hotel. Dip your feet in the water and experience true relaxation

Opening hours
Monday
  • -
Tuesday
  • -
Wednesday
  • -
Thursday
  • -
Friday
  • -
Saturday
  • -
Sunday
  • -
Subsequent opening hours

Location

  • On site
  • 0 m / 0 mi

Pool features

  • Indoor pool
  • Heated Pool
  • Chlorure treatment

At your disposal

  • Children Pool
  • Shower
  • Slides

Access & Security

  • Pool areas wheelchair accessible
  • Staff trained in first aid

Dimension

  • Pool Depth Min: 0.6 m / 1.97 ft
  • Pool Depth Max: 1.5 m / 4.92 ft
  • Pool Size Min: 1.2 m / 3.94 ft
  • Pool Size Max: 1.2 m / 3.94 ft

Enjoy two outdoor pools and an indoor heated pool, perfect for all ages. Kids will love the pirate ship play area with a waterslide, sandy beach and water fountains. Please note the Lagoon Pool is closed for maintenance until 17 Aug 2026.

Keep up your regular workout morning, afternoon or evening. If you're into fitness you'll love Mantra Crown Towers's fully equipped gymnasium where you'll find everything you need to fit into your routine.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.0/5  790 reviews

Customer review rating 4.0/5

Emily D. Families - Confirmed reviews ALL

Hi Emily, Thank you for your feedback. We’re so pleased to hear you enjoyed your stay, especially the pool area and our proximity to Cavil Avenue. We appreciate your comments regarding your experience both upon your check and check out, and this will be shared with management and the relevant team for review. Thank you again for your feedback, and we hope to welcome you back again soon. Kind regards, Reception

Customer review rating 1.5/5

Gregory K. Families - Confirmed reviews ALL

Customer review rating 4.0/5

Sandra L. Families - Confirmed reviews ALL

Hi Sandra, Thank you for your feedback. We’re so pleased to hear you enjoyed your stay. We appreciate your comments regarding your room, and this will be shared with the relevant team for review. Thank you again for your feedback, and we hope to welcome you back again soon. Kind regards, Reception

Customer review rating 5.0/5

Susan F. Friends - Confirmed reviews ALL

Dear Susan, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, The Team at Mantra Crown Towers.

Customer review rating 5.0/5

Dennis K. Solo - Confirmed reviews ALL

Hi Dennis, Thank you for your wonderful feedback. We’re delighted to hear you enjoyed your stay, particularly our teams service, spacious rooms, entertainment facilities and onsite restaurants. It’s great to know everything met your expectations and that you had such a positive experience with us. We truly appreciate your kind words and look forward to welcoming you back again soon. Kind regards Reception

Hi Emily, Thank you for your feedback. We’re so pleased to hear you enjoyed your stay, especially the pool area and our proximity to Cavil Avenue. We appreciate your comments regarding your experience both upon your check and check out, and this will be shared with management and the relevant team for review. Thank you again for your feedback, and we hope to welcome you back again soon. Kind regards, Reception

Customer review rating 1.5/5

Gregory K. Families - Confirmed reviews ALL

Staff Never seemed to have any idea when asked a simple

Customer review rating 4.0/5

Sandra L. Families - Confirmed reviews ALL

It’s perfectly located & great for kids , however this time I found our room very drab & grubby looking ( toilets & beds clean );& was very disappointed from that aspect

Hi Sandra, Thank you for your feedback. We’re so pleased to hear you enjoyed your stay. We appreciate your comments regarding your room, and this will be shared with the relevant team for review. Thank you again for your feedback, and we hope to welcome you back again soon. Kind regards, Reception

Customer review rating 5.0/5

Susan F. Friends - Confirmed reviews ALL

I was a great location close to public transport and shopping and restaurants.

Dear Susan, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, The Team at Mantra Crown Towers.

Customer review rating 5.0/5

Dennis K. Solo - Confirmed reviews ALL

Great swimming pools..games rooms..downstairs eating facilities great

Hi Dennis, Thank you for your wonderful feedback. We’re delighted to hear you enjoyed your stay, particularly our teams service, spacious rooms, entertainment facilities and onsite restaurants. It’s great to know everything met your expectations and that you had such a positive experience with us. We truly appreciate your kind words and look forward to welcoming you back again soon. Kind regards Reception

Customer review rating 3.5/5

Chloe C. Families - Confirmed reviews ALL

We had a great spacious room. Hotel had great facilities for the kids. The only thing that let us down was the room. The floor had food smooshed into it. It clearly needed to be steamed cleaned and the lounge was completely broken and unable to be sat on.

Dear Chloe, Thank you for taking the time to share your feedback with us. We’re pleased to hear that you enjoyed the spacious room and that our facilities were a great fit for the kids. We’re very sorry, however, that the cleanliness of the floor and the condition of the lounge impacted your stay. This is certainly not the standard we aim to provide. We will be following this up with our housekeeping and maintenance teams to ensure these issues are addressed promptly. We appreciate you bringing this to our attention, as your feedback helps us improve the experience for our guests. Kind regards, Joshua. Mantra Crown Towers.

Customer review rating 4.5/5

Susanne D. Families - Confirmed reviews ALL

Hotel located close to beach restaurants shopping and transport. Staff were amazing- very friendly, knowledgeable and helpful. Construction across the road during our stay so a bit noisy. Room was comfortable and had everything you need but was looking a bit tired. Having indoor and outdoor pool was excellent as we travelled in early spring so weather wasn’t at it’s best.

Dear Susanne, Thank you for taking the time to share your feedback with us. We’re delighted to hear that you enjoyed our convenient location and that our team made you feel so welcome. It’s also great to know that you appreciated having both indoor and outdoor pools during your stay. We’re sorry that the construction across the road caused some noise and that you felt the room was looking a little tired. We appreciate you bringing this to our attention, and your comments will be shared with our team as we continue to improve the guest experience. We hope to have the pleasure of welcoming you back again in the future. Warm Regards, Joshua.

Customer review rating 4.5/5

Drew P. Families - Confirmed reviews ALL

Our second year in a row we've stayed. Family of 5 - 2 adults, three kids 14/12/9. Having a laundry, kitchen and designated parking space is super handy when staying a week and doing the theme parks or enjoying the beach/large resort style pool area. 5 mins walk to beach and all the fun parts of surfers. Bedding is clean but a little light on blankets, you're never cold (two split system ACs), but misses that "weight" of blankets if you like that type of thing. TV has good app support and can screen mirror, wifi internet, we had a pretty high floor (33 last year, 35 this year) when it gets windy you can notice the window/door seals are a little aged, you'll get some whirring sounds. Kitchen and bathroom have basic provisions, but you'll likely need a small shop (TP and bin bags are light on quantities) Overall these are just nit picky things, we love coming to stay here and using it as a base to get to Sea World (~15mins), or Movie World/Wet N WIld (~35mins).

Dear Drew, Thank you for staying with us again and for your detailed feedback. We’re delighted to hear you and your family continue to enjoy the location, facilities and pool area. We appreciate your comments on the blankets and supplies and will certainly take these on board. We look forward to welcoming you back again! Best Regards, Mantra Crown Towers.

Customer review rating 0.5/5

Tarek L. Families - Confirmed reviews ALL

Rooms are extremely outdated. Place is dirty. No drinks upon arrival for everyone. No daily drinks as per my membership status. It was not a warm welcome. I came on a family trip… what a disappointment this stay was

Customer review rating 3.5/5

Sam M. Families - Confirmed reviews ALL

Arrived at the hotel at 9am as discussed via email. We were given after hours check in info to use phone at the entrance to call security but unfortunately it looked like phone had been broken for a while so took about 35 mins for the security to notice us and let us in. The hotel was beautiful but unfortunately the room was not clean very well so we found a few bits of rubbish behind the TV cabinet and cigarette butts on the deck and door rail. Also the curtains had black mold which really set off my child's asthma. When we asked to check out early and have a refund for the remainder of our stay the manager refused to refund us. Apart from that lovely quiet hotel.

Customer review rating 4.0/5

Jodie M. Families - Confirmed reviews ALL

We had a fantastic stay! The room was a great size and had everything we needed, with some really great amenities. Slightly dated, but clean and tidy. We originally booked because of the pools and the location, and both were exactly what we were looking for. The pools were great, especially having the indoor pool as an option, along with a kids’ pool. The lagoon pool was definitely on the colder side, but it was still a beautiful pool and a great spot to enjoy. We ended up spending a lot of our stay at the hotel, but also loved the short walk to the beach and how convenient it was to get to nearby shops for groceries and food. The restaurant on-site was fantastic, with friendly staff who were really accommodating with our kids. There were also some other great options within easy walking distance. A really convenient location, great facilities and a lovely place to stay. We’d happily stay again!

Dear Jodie, Thank you for your wonderful feedback and for choosing to stay with us. We’re delighted to hear that you and your family enjoyed our facilities, convenient location, and friendly service. It’s especially pleasing to know the pools and on-site restaurant added to your stay. We truly appreciate your kind recommendation and look forward to welcoming you back again soon. Warm Regards Radhika-GSA

Customer review rating 4.5/5

Kevin M. Families - Confirmed reviews ALL

This is a great location we walked a short way to beach and Cavil Av. The tram sto is across the road very easy to get around. Facilities are great clean and spacious, doesn't seem crowded. Look forward to going back again.

Dear Kevin, Thank you for your wonderful feedback and for choosing to stay with us. We’re delighted to hear you enjoyed our convenient location, spacious facilities, and easy access to the beach and tram. It’s also great to know you had a smooth booking experience. We truly appreciate your recommendation and look forward to welcoming you and your family back again soon. Warm Regards, Radhika-GSA

Customer review rating 5.0/5

Rinaldo D. B. Couples - Confirmed reviews ALL

Very polite reception personnel and a great place for breakfast

Dear Rinaldo, Wow! what a great review! we appreciate you taking the time to review our property and look forward to welcoming you back soon. Warm Regards, The Mantra Crown Towers Team.

Customer review rating 4.5/5

Debbie H. Families - Confirmed reviews ALL

Mantra staff are professional and extremely helpful. Location was perfect, very close to beach, shop, trams. Two bedroom unit clean and comfortable with a great view from 21 floor.

Dear Debbie, Thank you so much for your wonderful feedback. We’re delighted to hear that you enjoyed your stay and found our staff to be professional and extremely helpful. It’s great to know you were happy with the location and enjoyed the convenience of being close to the beach, shops and trams. We’re also pleased that you found your two-bedroom apartment clean and comfortable. We truly appreciate your kind words and look forward to welcoming you back to Mantra Crown Towers again in the future. Kind Regards, Mantra Crown Towers.

Customer review rating 3.5/5

Sharyn P. Couples - Confirmed reviews ALL

We had a fridge that was leaking it took 3 days to get another one just incase it stopped leaking it was a old fridge and the bathroom needs updating badly

Dear Sharyn, Thank you for taking the time to share your feedback with us. We sincerely apologise for the inconvenience caused by the leaking refrigerator and the delay in providing a replacement. We understand how frustrating it must have been to wait several days, and we appreciate your patience. We appreciate you bringing these matters to our attention, as feedback like yours helps us identify areas where we can improve. Sincerely, Mantra Crown Towers

Customer review rating 4.5/5

Corey O. Couples - Confirmed reviews ALL

Our stay was lovely & very enjoyable. My only criticism is the pools & Spa's close way to early at night. The area is awesome when lit up at night, but being kicked out at 10pm on a Saturday after returning from a night on the town is a real let down.

Dear Corey, Thank you for taking the time to share your feedback. We’re so pleased to hear that you had a lovely and enjoyable stay and that you enjoyed the atmosphere of the resort, particularly the pool and spa areas when they’re lit up at night. We’re sorry the closing time of the pools and spas was disappointing, especially on a Saturday night. We understand how nice it would be to enjoy the facilities later in the evening after returning from a night out. We really appreciate you sharing this feedback with us, and we’ll certainly pass it on to the relevant team for consideration. We hope to have the pleasure of welcoming you back again for another enjoyable stay. Best Regards, Mantra Crown Towers.

Customer review rating 5.0/5

Isla K. Couples - Confirmed reviews ALL

We stayed at the Mantra Crown Towers and really enjoyed our stay . Our apartment was excellent the staff were amazing and the hotel had excellent facilities . The location was great couple Minutes walk to beach and not far from shops .Definitely go back

Dear Isla, Thank you so much for your wonderful feedback! We’re delighted to hear that you really enjoyed your stay at Mantra Crown Towers. It’s fantastic to know you were happy with the apartment, our amazing staff, and the hotel’s facilities. We’re also pleased that you enjoyed the convenient location, with the beach and shops just a short walk away. We truly appreciate your kind words and would love to welcome you back again in the future! Best Regards, Mantra Crown Towers.

Customer review rating 1.0/5

Miller D. Business - Confirmed reviews ALL

Unfortunately, this was one of the worst accommodation experiences I've had. The problems started on arrival, where it took three separate trips to reception before I was finally allocated a parking space. After eventually getting into my room, I was shocked to find it looked nothing like the rooms advertised online. The room was extremely outdated, had a strong mouldy smell, the carpet was lifting, and overall it felt poorly maintained. When I complained and requested to be moved, the situation became even more frustrating. It took over an hour and a half of discussions before management agreed to relocate me for the night. I was only moved after making it clear that I would rather sleep in my car than stay in the room I had been allocated. I was temporarily placed in a three-bedroom apartment for one night and told I would receive "something for the inconvenience", but nothing was ever provided. I originally checked in at 4:00pm, however after issues with parking allocation, being allocated an unacceptable room, and lengthy discussions with management regarding a room change, it was close to 6:30pm before I was finally settled into a room. As I had to be at a work conference by 6:30am the following morning, I was forced to pack up all of my belongings and leave my suitcase in my car before departing. When I returned at 2:00pm to collect the key for my new room, I was advised that the room was still not ready. This resulted in further inconvenience and disruption to my stay, as I was left without access to a room despite having already been required to vacate the previous accommodation. To make matters worse, when I checked out, the car park exit gate was broken, leaving me trapped in the basement. Calls to the after-hours number went unanswered. I eventually had to leave my vehicle, walk back through the property, and locate a security guard. The situation delayed my departure by around 30 minutes, and the security officer ultimately had to physically force the gate open so guests could exit. Overall, the accommodation failed to meet expectations, customer service was poor, issues were not resolved efficiently, and promises made were not honoured. I would not stay here again and cannot recommend it to others. This room was booked by Corporate Travel.

Customer review rating 3.5/5

Laura C. Families - Confirmed reviews ALL

We enjoyed our stay. Unfortunately our vaccum did not work and there were a few issues with some broken items such as drawer handles, curtains etc but overall we were happy with our stay.

Dear Laura, Thank you for your feedback. We’re glad to hear that you enjoyed your stay overall. We sincerely apologise for the issues you experienced with the vacuum and the broken items, including the drawer handles and curtains. We appreciate you bringing these matters to our attention, and we’ll make sure they’re addressed and repaired to improve the experience for our future guests. Thank you again for staying with us, and we hope to have the opportunity to welcome you back in the future. Sincerely, Mantra Crown Towers.

Customer review rating 4.0/5

Scott P. Solo - Confirmed reviews ALL

Construction on the south side will probably stop me from staying at Mantra Crown Towers until 2029.

Dear Scott, Thank you for taking the time to leave a review! We’re very happy to hear you enjoyed your experience and appreciate your kind words. Sincerely, The team at Mantra Crown Towers.

Other web-users rate our hotel

  • 638 reviews 9.4/10 Location
  • 1,044 reviews 5.6/10 Room
  • 567 reviews 7.1/10 Service
  • 56 reviews 2.6/10 WiFi
  • 523 reviews 2.8/10 Cleanliness
  • 514 reviews 8.4/10 Pool
  • 488 reviews 5/10 Amenities
  • 329 reviews 3.5/10 Vibe

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