Mantra Crown Towers Surfers Paradise 3 stars

Customer review rating (ALL Rating) 3.9/5 841 reviews

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Description

Hotel extras

  • Tropical lagoon pool & heated kids' pool

  • Only 100m to Surfers Paradise Beach

  • Secure undercover parking

  • Self-contained apartments with a private balcony

  • On-site gym so you never have to miss a workout

Our accommodation(s)

Hotel location

Mantra Crown Towers Surfers Paradise

5 19 Palm Avenue
4217 SURFERS PARADISE
Australia

GPS:-27.995663, 153.428385

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Shuttle
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • 100% Non Smoking Property

3 pools

There's plenty of ways to make a splash, with two outdoor pools and an indoor heated pool. The kids will love the children's pirate ship with it's own waterslide, sandy beach and water fountains.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  3.9/5  841 reviews

TripAdvisor Rating  3.8/5  3,296 reviews

Customer review rating 1.0/5

Tina C. Families - Confirmed reviews ALL

Not to Accor standard and very dissapointed

Dear Tina, Thank you for taking the time to provide feedback following your stay. I am sorry to hear that the room did not fully meet your expectations and that your experience with the buffet breakfast was disappointing. Please note that the buffet restaurant operates independently and is not managed or affiliated with Accor or the hotel, however we do appreciate you raising this as guest feedback is important. We also apologise for your comments regarding the swimming pool clarity. This is not the standard we aim to maintain, and your feedback has been shared with the relevant team for review. That said, we are pleased to hear your kind comments about our staff being nice and helpful. Your feedback will certainly be passed on to the team, as this is something we take great pride in. Thank you again for your honest feedback. Should you wish to discuss your stay further, please do not hesitate to contact us directly. Kind Regards, Jordan Front Office Manager

Customer review rating 2.5/5

Ehab Y. Families - Confirmed reviews ALL

Apartment 1003 was old not as shown on the website photos construction site facing both sides of the staircase Apartment no warning on the website about the 2 site constructions and not Ocean view as expected

Dear Ehab, Thank you for taking the time to provide feedback regarding your recent stay. After reviewing your reservation, we would like to clarify that an ocean view apartment was not booked. Apartment 1003 is categorised as a standard apartment, and therefore an ocean view is not included or guaranteed with this booking type. We would like to sincerely apologise for the condition of the apartment, as this is not the standard we aim to provide our guests. Your comments regarding the state of the room have been noted and passed on to the relevant department for review and follow-up. In relation to the surrounding construction, please note that advisories are displayed on our website to inform guests of nearby construction activity that may be visible or audible during their stay. While this activity is outside of our control, we do our best to ensure transparency prior to booking. Thank you again for bringing these matters to our attention. Should you require any further clarification, please do not hesitate to contact us directly. Kind regards, Crown Towers Team

3 bedroom on the 35th floor

TripAdvisor rating 5.0/5

Anybelle TripAdvisor review

Stayed 3 nights, 3brm apartment on 35th floor booked thru Mantra. Riverside expansive view and a small view of the ocean to the north from the main bedroom, which had a double rainhead shower. Could not see the adjacent building works from our apartment. Modern decor, comfortable beds and very clean. A rug under the coffee table is a suggestion to the owner as the tiles were hard on the 1 and 2 year old toddlers. Good safety lock on balcony was appreciated. Pools and spas were amazing, Thai restaurant yum and loaded with gorgeous traditional decor. Reception staff were prompt to serve you and efficient. I stay twice a year at the Gold Coast and this is a place I’d return to.

Customer review rating 1.0/5

Katina W. Families - Confirmed reviews ALL

Unfortunately the pictures online do not match up to this poorly maintain property. While we were expecting something that wasn't newly renovated what we didn't expect was a murky pool, chewing gum on the lobby floor, kids facilities literally rotting away, a building site next door and an apartment which had simply had the linen changed but not actually cleaned. It was a disgrace. Please heed my warning and book literally anything else!

Cash only, what a joke

TripAdvisor rating 3.0/5

Ez E TripAdvisor review

Pool kiosk only accepts cash because apparently they can’t get wifi to it to accept card payments. What a joke in this day and age. I pay for everything on my phone, I don’t even know how to get cash out of a machine anymore.

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Other web-users rate our hotel

  • 630 reviews 9.5/10 Location
  • 1,057 reviews 5.5/10 Room
  • 537 reviews 6.6/10 Service
  • 73 reviews 2.8/10 WiFi
  • 526 reviews 8.9/10 Pool
  • 521 reviews 2.4/10 Cleanliness
  • 513 reviews 5.2/10 Amenities
  • 350 reviews 3.3/10 Vibe

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