Mantra Crown Towers Surfers Paradise

Mantra Crown Towers Surfers Paradise

Customer review rating (ALL Rating) 4.1/5 1,212 reviews

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Hotel extras

  • Feel reassured with access to AXA medical teleconsultation free of charge.

  • Tropical lagoon pool & heated kids pool.

  • Secure undercover parking.

  • 550 meters to Surfers Paradise beach.

  • On-site gym.

ALLSAFE approved hotel

Hotel location

Mantra Crown Towers Surfers Paradise

5 19 Palm Avenue
4217 SURFERS PARADISE
Australia

GPS:-27.995663, 153.428385

Access and transport

Hotel services

Check-in from - Check out up to

In summary
On site
  • Shuttle
  • Air conditioning
  • Wi-Fi

Our accommodation(s)

At Mantra Crown Towers there are self-contained accommodation options to suit everyone. Our 1, 2 and 3 bedroom apartments come with spacious living areas, gourmet kitchens and Foxtel TV, making them the perfect place to relax and unwind before your next action packed day on the Gold Coast. All of our rooms have a private balcony, some even boast ocean views to make your stay even more wonderful.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.1/5  1,212 reviews

TripAdvisor Rating  4.0/5  3,164 reviews

Good room but car Parking situation was very bad.

TripAdvisor rating 3.0/5

michaelcV499NF Friends getaway - TripAdvisor review

The room was excellent and very well maintained, beds were comfortable. The onsite Parking was very bad. There are not enough spaces for guests as nearly all spaces are taken up by permanent residents. The so-called invalid parking was never available for my wife.

Hi Michael, Sorry about the problems with car park. We will organise it better from now on. Thank you

Overpriced and room was disgusting

Customer review rating 0.5/5

Nathan P. Friends - Confirmed reviews ALL

I would never stay at the hotel again. First of all 1150 for a room for 2 days that was so old and disgraceful. The tvs in the room were so old that the one in the lounge had no colour barely. I haven't been to a hotel that you couldn't watch netflix ever! Then there was the furniture which looked to be out of a salvos store. The air cons which barely worked. The shower head in the ensuite that kept falling, that was out of conditioner. And that appeared to be covered in mould. I am absolutely sickened by this and would never use any of your hotels again!

Dear Nathan Thank you for taking the time to tell us about your experience at the Mantra Crown Towers Surfers Paradise. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mantra, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please note that this is a STRATA building which means that every single room is privately owned. We try as much as we can to keep to room updated but this is not completely under our control. We are working together with the owners to renovate and update their units so we can better serve our guest. It is a working in progress! Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Thiago B. Front Office Supervisor

Great location - deceiving rooms

Customer review rating 3.5/5

Bw Families - Confirmed reviews ALL

After specifically requesting a renovated room after booking via their website, this was not the case. Room wasn’t cleaned as good as to be expected, floors were grubby. I suggest the website is reflective of the rooms people are guaranteed to get and not to bait people in. The Thai restaurant downstairs was great with take away and eating in. Pool was great for the kids. Super location but just be honest with your online marketing. Overhead the same issues at the front counter with another person that was checking out.

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Thiago B. Front Office Supervisor

Great location

Customer review rating 4.0/5

Bridget Families - Confirmed reviews ALL

Great spot as a base for a family holiday.

Dear Bridget Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Thiago B. Front Office Supervisor

Mantra crown towers surfers paradise

TripAdvisor rating 1.0/5

nathanpL8826AB Friends getaway - TripAdvisor review

If you want to waste money and be put into a hotel room without and modern features this is your hotel! From old tvs on the verge of blowing up. That colour had drained from and no netflix or anything. The furniture looked like it belonged in a salvation army store. Taps did not function properly neither did the air cons. Shower head in ensuite just kept falling. Door to the balcony was so hard to open and appeared to be broken. I have never stayed in such a shabby hotel that made my skin crawl. I am very unhappy and if I could get a refund I would.

Dear Nathan, Thank you for taking the time to tell us about your experience at the Mantra Crown Towers Surfers Paradise. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mantra, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please note that this is a STRATA building which means that every single room is privately owned. We try as much as we can to keep to room updated but this is not completely under our control. We are working together with the owners to renovate and update their units so we can better serve our guest. It is a working in progress! Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

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Other web-users rate our hotel

  • 481 reviews 9.3/10 Location
  • 979 reviews 6.1/10 Room
  • 448 reviews 7.1/10 Service
  • 62 reviews 4.5/10 WiFi
  • 524 reviews 8.8/10 Pool
  • 418 reviews 3.7/10 Cleanliness
  • 307 reviews 3.7/10 Vibe
  • 32 reviews 0.3/10 Bar

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