Mantra Crown Towers Surfers Paradise 4.5 stars

This was for my wife’s birthday. Hotel was very empty, however they are clearly using the same room over and over as we had to wait until our was clean from previous guests I presume. When I booked I told the manager it was my wife’s birthday. I cheekily asked for a possible upgrade. He volunteered if we don’t upgrade you we will Do something Special for her....... nope not a thing not a card Nadda!! Room was tired. Bed was very uncomfortable. It was cold and there is only heating in the master bedroom. The tv fell of the wall on the second last night. We didn’t stay the last night. They don’t have Foxtel that states they do when you are booking as well as on demand movies ... they don’t have currently! The heated pool has too much chlorine in it stained/faded mine and my children’s swimming clothes And damaged their hair. The staff were very friendly otherwise and it is still a good location. The cafe staff were great and the food was lovely there.

We were disappointed to find rubbish through the room, plugs that didn’t correctly fit the sinks and a muddy verandah.

We had a fantastic mini family break at Mantra Crown Towers. We were upgraded on arrival to a spacious 3 bedroom apartment with spectacular views. The kids enjoyed swimming in the heated indoor pool and afterwards a bubble bath in the huge tub in the master en suite. The location was perfect for walking out to dinner during our stay. We will definitely be back.

Loved our stay at the Mantra. Lovely staff, clean rooms. We will be back.

Despite being told all facilities were open except the steam room and sauna. We arrived to find none of the restaurants were open and spa was closed. No phone in the room, dishwasher was broken, the room was very dated and no tissues in the room.

We had a very good short 5 night stay. We had a minor challenge with the dishwasher not working but the 2IC for the building chased it through and arranged with the owners to replace it and the fridge - fantastic service. I did not get his name but he was extremely friendly and did the job himself with minimal fuss. Worked extremely hard and was a jack of all trades keeping the place going. This was a positive and we were fine to be flexible as we realise so many businesses are having challenges. So thanks to Crown Towers Management - great job and everyone was friendly and helpful. His great service convinces us to stay there again if we get a chance in the future. Thank you.

Arrived to a room with no pay tv, was on the room description that it would have. Running toilet all night and a bad smell out of the bathroom. No phone in the took to contact anyone. When I used my phone to call them, I was told to wait until the next day. Front desk didn’t open until 830am. Spoke to staff they said they will contact there manager. Went out came back about 1100. Still no word about our room. Asked again they said soon. We went for a swim with my daughter, got back to the rom and the manager was in there try to fix it. We where wet and cold wanting to shower. My daughter was upset and just wanted him out of the rom. 20mins later he advised can’t fix it, said he can get a plumber in a hour or 2. I didn’t want another random person in my hotel room while we are trying to relax. Asked about Foxtel was told it was cut off won’t be back until next month. Manager only offered a late check out. Didn’t offer to move our room or any discount. We wanted to support the coast during this hard time, but won’t be going back. Would not recommend to anyone.

very good time

Short stay. Restaurant not open however pool cafe was great. Lovely staff in reception and cafe.

Our apartment was very clean and spacious with all amenities and the resort overall was lovely and catered to all our needs during our 2 night stay. Special mention to Manager Tikur for his excellent customer service and ensuring our stay was enjoyable for all. We will definitely be back again.

Decided to have a long weekend getaway with friends and the 3 bedroom apartment at Mantra Crown Towers Surfers paradise was perfect for us. The apartment was large, bright and had magnificent ocean views which allowed us to watch the whales from the balcony. The apartment had 3 good sized bedrooms with main with ensuite and large bathroom to service other bedrooms. The kitchen had everything you needed and there was a large dining table which we used for a couple of meals. The hotel had a poolside kiosk which opened for breakfast at 7am and served meals thru to 2pm. We had breakfast every day and the food was good quality and excellent value for money. Service was also friendly and efficient. The hotel also had a day spa in the lobby area which was very convenient for us as we planned to have some Spa treatments during our mini vacation. The spa treatments were also high quality and everyone enjoyed them immensely. Although not all the facilities were open due to convid the indoor and outdoor pools were. The indoor pool was heated and was a reasonable size allowing you to swim laps. Everything was very clean and tidy with appropriate hand sanitizer stations available. The hotel location is perfect as it is close to light rail station ( pretty much out the front of hotel) and only a short walk to the mall. Car parking was security under the building and was complimentary . There was also a small visitors carpark outside. Plenty of restaurants nearby and the beach one block away with a direct walkway across the road. The manager was very helpful and provided plenty of information. We had a great stay and everyone was impressed with the hotel. We plan to return soon

From the initial phone call to the face to face contact in the reception we had extremely personalised service with the hotel management. The room was a great size with an amazing view. The lady in the pool cafe was so very sweet, her service was incredible and the special gift on the morning of my young boys birthday was very unexpected but so greatly appreciated. We had a great stay and will definitely be back.

Such a great location, and perfect for families with kids with the lagoon and kids water play area. The cafe is reasonably priced and makes a great coffee. Some rooms need a bit of an upgrade but it was the most comfortable bed ive slept in apart from my own. Excellent views. Staff were friendly and helpful even in the midst of corona panic. We'll be back.

We had a great stay everything was good the only exception was the mattress in the main bedroom - very low - very hard and very thin.

This hotel is very close to the beach. Its a bit dated but rooms were otherwise pretty clean. There is no room service, though and apartments booked are actually owned by private parties, so condition may vary from apartment to apartment. Initially, they booked us in a one bedroom apartment, very poorly maintained apartment, with just a single flimsy bunk bed for our daughter. Upon protesting the manager upgraded us to two bedroom at a fee for which we weren't happy to pay at all! All amenities were available in the new apartment. One of the TV was pretty old and remote hardly worked. The amenities in bathrooms and kitchen were adequate and clean. The beds were comfortable and we had a pleasant stay from there on.