Mantra Crown Towers Surfers Paradise 4.5 stars

Customer review rating 4.2/5 1,488 reviews

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Hotel extras

  • Located in Surfers Paradise

  • Tropical Lagoon Pool

  • Heated Kids Pool with Water Slide

  • Close to light rail

  • Close to Restaurants and Bars

Services in the hotel and nearby

Check-in from 14h00

Check out up to 10h00

Paying

Services and practical information
  • WIFI/Internet AccessPaying
  • Private indoor parking
  • Services for childrenPaying
  • 100% non-smoking hotel
  • Air conditioned
  • GOLD COAST AIRPORTPaying
  • Dry cleaning / IroningPaying
Leisure and activities
  • Swimming pool
  • Fitness centre
  • Well-being
  • Services for childrenPaying
Catering
  • BreakfastPaying
Business services
  • Copy/print service availablePaying
Information message

Hotel location

Mantra Crown Towers Surfers Paradise

5 19 Palm Avenue
4217
surfers paradise
australia

Tel: +611300092872

Fax: (+61)7/55559998

Check-in from 14h00

Check out up to 10h00

  • By plane

    GOLD COAST AIRPORT At 23km / 14.29 miles - Shuttle paying

GPS :-27.995663, 153.428385

Our accommodations

At Mantra Crown Towers there are self-contained accommodation options to suit everyone. Our 1, 2 and 3 bedroom apartments come with spacious living areas, gourmet kitchens and Foxtel TV, making them the perfect place to relax and unwind before your next action packed day on the Gold Coast. All of our rooms have a private balcony, some even boast ocean views to make your stay even more wonderful.

1 Bedroom

  • Max. number of persons: 3
  • Area: From 82 / 883 sq ft
  • Most of the accommodation: Balcony *

* Subject to availability

  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Direct dial telephone

2 Bedroom

  • Max. number of persons: 6
  • Area: From 116 / 1249 sq ft
  • Most of the accommodation: Balcony *

* Subject to availability

  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Direct dial telephone

2 Bedroom Ocean

  • Max. number of persons: 6
  • Area: From 116 / 1249 sq ft
  • Views: Ocean/Sea view *
  • Most of the accommodation: Balcony *

* Subject to availability

  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Direct dial telephone

3 Bedroom

  • Max. number of persons: 8
  • Area: From 321 / 3455 sq ft
  • Most of the accommodation: Balcony *

* Subject to availability

  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Direct dial telephone
Apartments

Our guest reviews for
Mantra Crown Towers Surfers Paradise

100% genuine reviews from our guests

Find out more

ALL Rating 4.2/5

1,488 reviews

tripadvisor

TripAdvisor Rating 4.0/5

3,052 reviews

Didn't get what I paid for

Customer review rating 4.2/5

Wendy H. Families - 09/08/2020 Confirmed reviews ALL

Great location. Paid for 6 beds and 2 roll out beds and only got 6 beds. Not enough towels for each person or toilet paper. There wasn't any milk put in the fridge. . Hotel needs TLC. Room run down

Perfect location

Customer review rating 4.2/5

Brooke M. Families - 04/08/2020 Confirmed reviews ALL

Pleasant clean hotel, staff were more then accommodating.

Dear Brooke, Thank you for your 5 Star Review! We are glad that you enjoyed your stay and our convenient location. We appreciate your business and look forward to your return. Warm Regards, Jay Fawckner Front Office Supervisor

Great place to stay

Customer review rating 4.2/5

Alana Families - 04/08/2020 Confirmed reviews ALL

Last minute change from chevron towers as the facilities were unable to be used. When we checked into crown towers the room we were given hadn’t been cleaned from the previous guests. We were then given an upgrade to a massive room :) great facilities at crown towers. We will be back!!

Dear Alana, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Warm Regards, Jay Fawckner Front Office Supervisor

Great Area

Customer review rating 4.2/5

Anonymous Families - 04/08/2020 Confirmed reviews ALL

We stay here all the time however the last two times we have stayed the rooms haven’t been cleaned properly. We stayed in the exact same room we stayed in at Christmas time and the bed is still broken in the master. So was not a comfortable stay that’s for sure. The pool is amazing though.

Dear Ashleigh, Thank you for taking the time to tell us about your experience at the Mantra Crown Towers Surfers Paradise. . We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Warm Regards, Jay Fawckner Front Office Supervisor
Customer review rating 4.2/5

Julie J. Friends - 04/08/2020 Confirmed reviews ALL

Good until Sunday morning when I wanted to have my breakfast on balcony , and someone from one of the above balocys decide to vomit all over our balcony table and chairs and ground from above , was not happy

Dear Wayne, Thank you for your review. We apologise for the inconvenience caused during your stay. We appreciate your business and look forward to your return. Warm Regards, Jay Fawckner Front Office Supervisor

Great place to stay

Customer review rating 4.2/5

Joe Couples - 03/08/2020 Confirmed reviews ALL

As soon as we stepped inside the hotel we felt welcomed even with it being quiet due to Covid-19. The apartment was very nice also clean and had great views. The pool was great and the lagoon looked great but was a bit cold for us. Shame we couldn't try the buffet but always next time. Overall great place to stay and would stay here again. Also staff were fabulous also.

Dear Joe, , Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Warm Regards, Jay Fawckner Front Office Supervisor

Great apartment

Customer review rating 4.2/5

Mark W. Families - 01/08/2020 Confirmed reviews ALL

Great rooms at a price that does not break the bank

Dear Mark, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Warm Regards, Jay Fawckner Front Office Supervisor

Good facilities for the kids

Customer review rating 4.2/5

Casey Families - 28/07/2020 Confirmed reviews ALL

The facilities were great for the kids however rooms were out dated and not cleaned properly.

Dear Casey, Thank you for taking the time to tell us about your experience at the Mantra Crown Towers Surfers Paradise. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mantra, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Warm Regards, Jay Fawckner Front Office Supervisor

Awesome Location, Great Room Size

Customer review rating 4.2/5

Jo Business - 26/07/2020 Confirmed reviews ALL

Amazing service, great rooms, great locqtion all over amazing stay

Dear Jo, Thank you for your 5 Star Review! We are glad that you enjoyed your stay and our convenient location. We appreciate your business and look forward to your return. Warm Regards, Jay Fawckner Front Office Supervisor

Well located

Customer review rating 4.2/5

Anonymous Families - 26/07/2020 Confirmed reviews ALL

Awesome stay for the family.

Dear Chris, Thank you for your 5 Star Review! We are glad that you enjoyed your stay and our convenient location. We appreciate your business and look forward to your return. Warm Regards, Jay Fawckner Front Office Supervisor
Customer review rating 4.2/5

Todd Families - 25/07/2020 Confirmed reviews ALL

I waited 3 days for a fridge that worked

Dear Todd, Thank you for taking the time to tell us about your experience at the Mantra Crown Towers Surfers Paradise. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Warm Regards, Jay Fawckner Front Office Supervisor

Unhygienic and disapointing

Customer review rating 4.2/5

Nicole Families - 24/07/2020 Confirmed reviews ALL

Unfortunately when we opened the door to our apartment and walked in it was obvious the3 room had not been serviced. There was rubbish on the benches, dirty dishes and linen, half full cups and glasses beside the bed that had been their for days etc. I have stayed in many apartments and have never had this occur previously. Especially in these times with Covid 19 I was very disappointed. I reported to the front desk who after a few calls contacted management who stated they would meet us at the room. As soon as he entered he stated that the room was not cleaned and to come back in an hour at 4pm. We returned at 4pm which remainder of our belongings and had to stand in the hallway beside the elevators for a further 45 minutes until the four cleaners finished cleaning the room. Management said we could have a late checkout but that is no good when you have to drive home and complete normal activities to start work the next day. By the time we then entered the room and arranged our belongings after the long wait we were no longer able to go out for the afternoon as it was dark and my husband is vision impaired.

Dear Nicole H., Thank you for taking the time to tell us about your experience at the Mantra Crown Towers Surfers Paradise. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies for giving out the keys for a room which wasn't cleaned yet. As you mentioned, due to COVID we are now required to do extensive cleaning with a lot more details in the rooms which requires longer hours and this unfortunately has been delaying our recent check ins. At Mantra, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Timur Mertalioglu Front Office Manager

Was a nice room great views

Customer review rating 4.2/5

Adam Families - 24/07/2020 Confirmed reviews ALL

Generally very satisfied even with the coronavirus restrictions in place. Unfortunately due to this a lot of services were not available. Was also very surprised there was no cable channels available at the time of our stay.

Dear Adam, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Warm Regards, Jay Fawckner Front Office Supervisor

Good stay

Customer review rating 4.2/5

Michael A. Families - 22/07/2020 Confirmed reviews ALL

It was a good stay especially when you have a child with you. The boy loved all the pools and he liked freezing himself in the cold pool and making me go in . For myself I enjoyed the warm pool . The receptionist was friendly and the room was good with comfortable beds so I am happy to come back.

Dear Michael, Thank you for your 5 Star Review! We are glad that you enjoyed your stay and our convenient location. We appreciate your business and look forward to your return. Warm Regards, Jay Fawckner Front Office Supervisor

Great location, friendly staff, good stay

Customer review rating 4.2/5

Sandra R. Families - 21/07/2020 Confirmed reviews ALL

Great location and facilities , friendly professional staff only fault was hotel service didn't come to empty bins or replenish towels and I had to ask reception staff who were happy to help

Dear Sandra, Thank you for your review! We are glad that you enjoyed your stay. We appreciate your feedback and look forward to your return. Warm Regards, Jay Fawckner Front Office Supervisor

Well located, professional front office staff

Customer review rating 4.2/5

Melissa C. Families - 19/07/2020 Confirmed reviews ALL

Spent a week at Crown Towers in July.

Dear Melissa, Thank you for your 5 Star Review! We are glad that you enjoyed your stay and our convenient location. We appreciate your business and look forward to your return. Warm Regards, Jay Fawckner Front Office Supervisor

Great location

Customer review rating 4.2/5

Robert A. Families - 18/07/2020 Confirmed reviews ALL

We really enjoyed our stay. The room was clean and comfortable. The kids loved the indoor pool and being close to the shops and tram.

Dear Robert, Thank you for your 5 Star Review! We are glad that you enjoyed your stay and our convenient location. We appreciate your business and look forward to your return. Warm Regards, Jay Fawckner Front Office Supervisor

Great place, Staff and experience

Customer review rating 4.2/5

Dillon M. Business - 15/07/2020 Confirmed reviews ALL

9/10 as it was great, and would have been even better if corona wasnt around with spas, game rooms and cafe open. 10/10 would have to be something spectacular, in which my stay was too short to experience this. Will return in the future.

Dear Dillon, Thank you for your 5 Star Review! We are glad that you enjoyed your stay and our convenient location. We appreciate your business and look forward to your return. Warm Regards, Jay Fawckner Front Office Supervisor

Great room and pool area

Customer review rating 4.2/5

Kylie Families - 14/07/2020 Confirmed reviews ALL

We booked a weekend away for my sons 7th birthday. We were allocated a lovely 2 bedroom apartment with amazing ocean views from both bedrooms and lounge/dinning room. Bathrooms were huge and kitchen well equipped. The 7/11 servo is straight across the road from the hotel selling small amount of groceries but enough for a 2 night stay. Close to tram and walking distance to Cavill Ave. Staff were lovely. Receptionist on check in was lovely and helpful, front office manager on check out was also very kind and gave our son a block of chocolate for his birthday. We enjoyed the pool and playground facilities. Adults were able to relax while the kids played from pool to pool for hours. The only negative was that the pool kiosk closed fairy early in the day and only accepted cash payments. It seems to be a separate establishment from the hotel, so can’t room charge either. Also was not able to phone through to the kiosk as they don’t have a phone line (as advised by reception), so a very small negative as everything else was fantastic. Gym, Sauna and restaurant were closed due to COVID-19 so we’re not able to use these facilities. This didn’t impact us as we were aware of this before we booked. Thank you and we will definitely be back.

Dear Kylie, Thank you for your 5 Star Review! We are glad that you enjoyed your stay and our convenient location. We appreciate your business and look forward to your return. Warm Regards, Jay Fawckner Front Office Supervisor

Great location

Customer review rating 4.2/5

Natalie Families - 14/07/2020 Confirmed reviews ALL

Excellent unit big and clean perfect for families. Location great. Bed and pillows were brilliant. Disappointed at why we were not advised before booking on the website that there would be no restaurants or food available for dinner. Having kids and wondering around Surfers looking for a good place to eat with kids not ideal. No place to store your push bikes as the bike racks in the basement carparks were all full will old run down bikes which all mainly had flat tyres. Staff told us to put the bikes in the unit! which is not ideal 4 bikes really not any where to put them in the unit that was out of the way. No Foxtel either although the advertisement on booking.com said Foxtel, apparently management disconnected it?

Dear Natalie, Thank you for taking the time to tell us about your experience at the Mantra Crown Towers Surfers Paradise. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mantra, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Warm Regards, Jay Fawckner Front Office Supervisor

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