Mantra Crown Towers Surfers Paradise 4.5 stars

As soon as we stepped inside the hotel we felt welcomed even with it being quiet due to Covid-19. The apartment was very nice also clean and had great views. The pool was great and the lagoon looked great but was a bit cold for us. Shame we couldn't try the buffet but always next time. Overall great place to stay and would stay here again. Also staff were fabulous also.

Great rooms at a price that does not break the bank

The facilities were great for the kids however rooms were out dated and not cleaned properly.

Amazing service, great rooms, great locqtion all over amazing stay

Awesome stay for the family.

I waited 3 days for a fridge that worked

Unfortunately when we opened the door to our apartment and walked in it was obvious the3 room had not been serviced. There was rubbish on the benches, dirty dishes and linen, half full cups and glasses beside the bed that had been their for days etc. I have stayed in many apartments and have never had this occur previously. Especially in these times with Covid 19 I was very disappointed. I reported to the front desk who after a few calls contacted management who stated they would meet us at the room. As soon as he entered he stated that the room was not cleaned and to come back in an hour at 4pm. We returned at 4pm which remainder of our belongings and had to stand in the hallway beside the elevators for a further 45 minutes until the four cleaners finished cleaning the room. Management said we could have a late checkout but that is no good when you have to drive home and complete normal activities to start work the next day. By the time we then entered the room and arranged our belongings after the long wait we were no longer able to go out for the afternoon as it was dark and my husband is vision impaired.

Generally very satisfied even with the coronavirus restrictions in place. Unfortunately due to this a lot of services were not available. Was also very surprised there was no cable channels available at the time of our stay.

It was a good stay especially when you have a child with you. The boy loved all the pools and he liked freezing himself in the cold pool and making me go in . For myself I enjoyed the warm pool . The receptionist was friendly and the room was good with comfortable beds so I am happy to come back.

Great location and facilities , friendly professional staff only fault was hotel service didn't come to empty bins or replenish towels and I had to ask reception staff who were happy to help

Spent a week at Crown Towers in July.

We really enjoyed our stay. The room was clean and comfortable. The kids loved the indoor pool and being close to the shops and tram.

9/10 as it was great, and would have been even better if corona wasnt around with spas, game rooms and cafe open. 10/10 would have to be something spectacular, in which my stay was too short to experience this. Will return in the future.

We booked a weekend away for my sons 7th birthday. We were allocated a lovely 2 bedroom apartment with amazing ocean views from both bedrooms and lounge/dinning room. Bathrooms were huge and kitchen well equipped. The 7/11 servo is straight across the road from the hotel selling small amount of groceries but enough for a 2 night stay. Close to tram and walking distance to Cavill Ave. Staff were lovely. Receptionist on check in was lovely and helpful, front office manager on check out was also very kind and gave our son a block of chocolate for his birthday. We enjoyed the pool and playground facilities. Adults were able to relax while the kids played from pool to pool for hours. The only negative was that the pool kiosk closed fairy early in the day and only accepted cash payments. It seems to be a separate establishment from the hotel, so can’t room charge either. Also was not able to phone through to the kiosk as they don’t have a phone line (as advised by reception), so a very small negative as everything else was fantastic. Gym, Sauna and restaurant were closed due to COVID-19 so we’re not able to use these facilities. This didn’t impact us as we were aware of this before we booked. Thank you and we will definitely be back.

Excellent unit big and clean perfect for families. Location great. Bed and pillows were brilliant. Disappointed at why we were not advised before booking on the website that there would be no restaurants or food available for dinner. Having kids and wondering around Surfers looking for a good place to eat with kids not ideal. No place to store your push bikes as the bike racks in the basement carparks were all full will old run down bikes which all mainly had flat tyres. Staff told us to put the bikes in the unit! which is not ideal 4 bikes really not any where to put them in the unit that was out of the way. No Foxtel either although the advertisement on booking.com said Foxtel, apparently management disconnected it?