Mantra Crown Towers Surfers Paradise 3 stars

Customer review rating (ALL Rating) 4.0/5 802 reviews

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Description

Hotel extras

  • Tropical lagoon pool & heated kids' pool

  • Only 100m to Surfers Paradise Beach

  • Secure undercover parking

  • Self-contained apartments with a private balcony

  • On-site gym so you never have to miss a workout

Our accommodation(s)

Hotel location

Mantra Crown Towers Surfers Paradise

5 19 Palm Avenue
4217 SURFERS PARADISE
Australia

GPS:-27.995663, 153.428385

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Shuttle
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • 100% Non Smoking Property

3 pools

There's plenty of ways to make a splash, with two outdoor pools and an indoor heated pool. The kids will love the children's pirate ship with it's own waterslide, sandy beach and water fountains.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.0/5  802 reviews

Customer review rating 1.0/5

Sarah B. Families - Confirmed reviews ALL

- Poor Customer Service - Poor Standard of Cleanliness - No tea towels, washing powder, utensils - poorly self contained - Lack of communication regarding construction right outside our room as well as floors above us!

Dear Sarah Thank you for your feedback. I’m sorry to hear that your stay did not meet expectations, particularly regarding the customer service and cleanliness of the property. We appreciate your comments and will ensure they are shared with the relevant teams for review. While we understand the nearby construction may have impacted your experience, information regarding the construction site is advertised prior to arrival. We do, however, acknowledge that construction activity can still be disruptive despite advance notice. Thank you for taking the time to share your experience. Kind regards, Mantra Crown Towers

Customer review rating 5.0/5

Kasey O. Business - Confirmed reviews ALL

We loved the location, was central to everything - the beaches, shopping, the beachside walking path. Another fabulous feature is the close proximity to the tram network. Right on the adjacent corner. We did not need to use our car the entire time for our visit. We caught the tram and connecting train network to local major shopping precincts and up into Brisbane for meeting and sporting events. This saved so much on cost, time of travel and additional parking fees. Mantra Crown Towers is a wonderful place to stay. We are planning to visit again soon.

Dear Kasey, We very much appreciate your comments regarding your stay at the Mantra Crown Towers Surfers Paradise. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mantra Crown Towers

Customer review rating 5.0/5

Jodie D. Families - Confirmed reviews ALL

So much for us to do; pools, spas, kids' room, restaurants. The cleanliness of the room was not to the standard of any other Accor accommodation I've stayed in before, but the bedding was clean, so it didn't dampen our stay.

Dear Jodie, Thank you for your feedback. We’re delighted to hear you enjoyed the range of facilities available, including the pools, spas, kids' room, and dining options. We also appreciate your comments regarding the cleanliness of the apartment. While we're pleased to hear the bedding was clean and that it did not detract from your overall stay, we're sorry the room did not meet the standard you have come to expect from your previous Accor experiences. Your feedback will be shared with our housekeeping team for review. Thank you again for your valuable feedback, and we hope to welcome you back again in the future. Kind Regards Mantra Crown Towers

Customer review rating 4.5/5

Patricia S. Families - Confirmed reviews ALL

The staff made our family very welcome, no request was a bother to them.

Dear Patricia, We very much appreciate your comments regarding your stay at the Mantra Crown Towers Surfers Paradise. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mantra Crown Towers

Customer review rating 3.5/5

Simon B. Families - Confirmed reviews ALL

The Mantra was comfortable our two bedroom unit was roomy but old and in need of a renovation. The hotel facilities are good and the people at reception were very nice. Location is good with easy walk to beach and Cavill avenue. Pics on line do not show how old the rooms are.

Hi Simon, Thank you for your feedback. We’re pleased to hear you found the apartment spacious and comfortable, enjoyed our facilities, and that our reception team provided friendly service throughout your stay. It's also great to know you appreciated our convenient location, with easy access to the beach and Cavill Avenue. We appreciate your comments regarding the condition of the apartment and understand that some areas may appear dated. Our apartments do vary in style and level of refurbishment, and we will take your feedback on board as part of our ongoing property improvement plans. Thank you again for sharing your experience, and we hope to welcome you back in the future. Kind regards Mantra Crown Towers

Other web-users rate our hotel

  • 656 reviews 9.4/10 Location
  • 1,053 reviews 5.4/10 Room
  • 559 reviews 7.2/10 Service
  • 67 reviews 2.5/10 WiFi
  • 529 reviews 8.6/10 Pool
  • 522 reviews 2.5/10 Cleanliness
  • 512 reviews 4.9/10 Amenities
  • 341 reviews 3.4/10 Vibe

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