Mantra Crown Towers Surfers Paradise 3 stars

Customer review rating (ALL Rating) 4.0/5 810 reviews

Mantra Crown Towers Surfers Paradise - Image 1
Mantra Crown Towers Surfers Paradise - Image 2
Mantra Crown Towers Surfers Paradise - Image 3
Mantra Crown Towers Surfers Paradise - Image 4
5 19 Palm Avenue, 4217 SURFERS PARADISE, Australia

Description

Hotel extras

  • Tropical lagoon pool & heated kids' pool

  • Only 100m to Surfers Paradise Beach

  • Secure undercover parking

  • Self-contained apartments with a private balcony

  • On-site gym so you never have to miss a workout

Our accommodation(s)

Book this hotel
Room 1
See availabilities

Apartment

2 Bedroom

Photo out of - 2 Bedroom

Families or small groups will enjoy the comfort and space of our 2 Bedroom Apartments, complete with fully equipped kitchen, laundry, as well as ample living space and room to relax. Each apartment offers Foxtel TV, as well as a private balcony.

  • Views:

    City View

  • Most of the accommodation:

    Balcony

Max. number of persons
6
Area
From 116 m² / 1248 sq ft

Bedding

Queen size bed(s) x1

Single bed(s) x2

Extra bed in room for child on request

Extra bed in room for adult on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Bottled water
  • Ceramic glass cooktop
  • Coffee maker
  • Coffee/tea making facilities
  • Dishwasher
  • Drink vending machine
  • Electric stove
  • Fridge
  • Full kitchen
  • Induction hobs
  • Kettle
  • Kitchen extractor fan
  • Kitchen maintenance kit
  • Microwave
  • Pots/Pans/Dishes
  • Refrigerator/freezer
  • Crockery and cooking utensils
  • Open kitchen
  • Furnished Kitchen

Bathroom

Bathroom Facilities

  • Bathroom products
  • Fixed showerhead
  • Flexible showerhead
  • Hair dryer in bathroom
  • Mirror
  • Towel rack

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • High speed internet
  • Wireless internet in your room

Phone Facilities

  • Free local calls

Tv Facilities

  • Children's TV Channels
  • DVD player
  • Free movies/video
  • Music TV channels
  • Satellite/cable colour TV

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Emergency info in rooms
  • Room interior entrance only
  • Safe deposit box in room
  • Security Peephole
  • Self-closing rooms
  • Smoke alarm in room
  • Sprinkler in room

Comfort Features

  • Alarm clock
  • Blackout curtain
  • Cleaning kit
  • Hair dryer
  • Iron
  • Ironing board and flat-iron
  • Vacuum cleaner

Temperature Air Control

  • Air Conditioning
  • Individual heating and air conditioning adjustment
  • 6 pers. max
  • 116 m² / 1248 sq ft
  • Bedding 1 x Queen size bed(s) and 2 x Single bed(s)
  • Views: City View
  • Most of the accommodation: Balcony
See availabilities

The 2 Bedroom Ocean View Apartments offer glimpses of the Pacific Ocean with a private balcony, plus 2 seperate bathrooms, a kitchen and living area with Foxtel TV, ensuring plenty of living space and entertainment for families and small groups.

  • Views:

    Ocean/Sea view

  • Most of the accommodation:

    Balcony

Max. number of persons
6
Area
From 116 m² / 1248 sq ft

Bedding

King size bed(s) x1

Single bed(s) x2

Extra bed in room for child on request

Extra bed in room for adult on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Bottled water
  • Ceramic glass cooktop
  • Coffee maker
  • Coffee/tea making facilities
  • Dishwasher
  • Drink vending machine
  • Electric stove
  • Fridge
  • Full kitchen
  • Induction hobs
  • Kettle
  • Kitchen extractor fan
  • Kitchen maintenance kit
  • Microwave
  • Pots/Pans/Dishes
  • Refrigerator/freezer
  • Crockery and cooking utensils
  • Open kitchen
  • Furnished Kitchen

Bathroom

Bathroom Facilities

  • Bathroom products
  • Fixed showerhead
  • Flexible showerhead
  • Hair dryer in bathroom
  • Mirror
  • Radio in bathroom
  • Towel rack

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • High speed internet
  • Wireless internet in your room

Phone Facilities

  • Free local calls

Tv Facilities

  • Children's TV Channels
  • DVD player
  • Free movies/video
  • Music TV channels
  • Satellite/cable colour TV

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Emergency info in rooms
  • Room interior entrance only
  • Safe deposit box in room
  • Security Peephole
  • Self-closing rooms
  • Smoke alarm in room
  • Sprinkler in room

Comfort Features

  • Alarm clock
  • Blackout curtain
  • Cleaning kit
  • Hair dryer
  • Iron
  • Ironing board and flat-iron
  • Vacuum cleaner

Temperature Air Control

  • Air Conditioning
  • Individual heating and air conditioning adjustment
See availabilities

Perfect for larger families or groups, our 3 Bedroom Apartments offer a fully equipped kitchen, laundry facilities, along with a spacious living and dining area, as well as a private balcony where you can sit and enjoy the Gold Coast views.

  • Views:

    City View

  • Most of the accommodation:

    Balcony

Max. number of persons
8
Area
From 166 m² / 1786 sq ft

Bedding

Queen size bed(s) x1

King size bed(s) x1

Single bed(s) x2

Extra bed in room for child on request

Extra bed in room for adult on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Bottled water
  • Ceramic glass cooktop
  • Coffee maker
  • Coffee/tea making facilities
  • Dishwasher
  • Drink vending machine
  • Electric stove
  • Fridge
  • Full kitchen
  • Induction hobs
  • Kettle
  • Kitchen extractor fan
  • Kitchen maintenance kit
  • Microwave
  • Pots/Pans/Dishes
  • Refrigerator/freezer
  • Crockery and cooking utensils
  • Open kitchen
  • Furnished Kitchen

Bathroom

Bathroom Facilities

  • Bathroom products
  • Fixed showerhead
  • Flexible showerhead
  • Hair dryer in bathroom
  • Mirror
  • Towel rack

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • High speed internet
  • Wireless internet in your room

Phone Facilities

  • Free local calls

Tv Facilities

  • Children's TV Channels
  • DVD player
  • Free movies/video
  • Music TV channels
  • Satellite/cable colour TV

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Emergency info in rooms
  • Room interior entrance only
  • Safe deposit box in room
  • Security Peephole
  • Self-closing rooms
  • Smoke alarm in room
  • Sprinkler in room

Comfort Features

  • Alarm clock
  • Blackout curtain
  • Cleaning kit
  • Hair dryer
  • Iron
  • Ironing board and flat-iron
  • Vacuum cleaner

Temperature Air Control

  • Air Conditioning
  • Individual heating and air conditioning adjustment
See availabilities

Hotel location

Mantra Crown Towers Surfers Paradise

5 19 Palm Avenue
4217 SURFERS PARADISE
Australia

GPS:-27.995663, 153.428385

Telephone
Fax +61 7 5555 9998
Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Shuttle
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • 100% Non Smoking Property
  • GOLD COAST AIRPORT Additional charge
  • OOL Additional charge

In hotel

Hotel informations

  • 70 rooms
  • 70 non-smoking rooms
  • 39 floors

Languages spoken at the hotel

  • Brazilian

Reduced mobility Facilities

100% Non Smoking Property

Elevator to all floor

Laundry / Valet Services

  • Dry cleaning / Ironing

Lounge

  • Waiting area or lounge

Wi-Fi

  • WiFi at the hotel Additional charge
  • WiFi in the communal areas Additional charge

Air conditioning

  • Air Conditioning

Safe deposit box at reception

  • Safe deposit box at reception

Check In & Check-out facilities

  • Express check-in
  • Express check-out
  • Late Checkout

Luggage storage

  • Luggage storage

Concierge

  • Concierge

Pets

Pets not allowed

Catering

Snack and beverage machine

  • Snack and beverage machine

Family

Babysitting on request

  • Babysitting on request

Equipements for children

  • Stroller available

Services for children

  • Outdoor playground for children
  • Play area
  • Green area
  • Tourist guide for families
  • Children''s TV Channels

Well-being

Outdoor Pool Two

  • Outside
  • On site

Outdoor Pool One

  • Outside
  • On site

Indoor Pool

  • Covered
  • On site

Gym

  • On site
  • Sauna room

Sports and leisure

Gym

  • On site
  • On site
  • Indoor parking
  • Private
  • Parking opened 24/7
  • Max Limited Height: 2.09 m / 6.88 ft
  • Parking for a month
  • Parking for a week

Services & equipment

  • Intercom
  • Stairs

Security

  • Sprinkler
  • CO detection in car park
  • Video surveillance in parking
  • Parking equipped with lights
  • Smoke extractors in car park

Accessibility

  • Elevators

3 pools

Photo out of - Pool

Enjoy two outdoor pools and an indoor heated pool, perfect for all ages. Kids will love the pirate ship play area with a waterslide, sandy beach and water fountains. Please note the Lagoon Pool is closed for maintenance until 17 Aug 2026.

Outdoor Pool Two

Take some time out to relax by the pool during your stay at our hotel. Dip your feet in the water and experience true relaxation. Please note the Lagoon Pool is closed for maintenance until 17 Aug 2026.

Opening hours
Monday
  • -
Tuesday
  • -
Wednesday
  • -
Thursday
  • -
Friday
  • -
Saturday
  • -
Sunday
  • -
Subsequent opening hours

Location

  • On site
  • 0 m / 0 mi

Pool features

  • Outdoor pool
  • Chlorure treatment

At your disposal

  • Children Pool
  • Shower
  • Slides

Access & Security

  • Pool areas wheelchair accessible
  • Staff trained in first aid

Dimension

  • Pool Depth Min: 0.6 m / 1.97 ft
  • Pool Depth Max: 1.5 m / 4.92 ft
  • Pool Size Min: 1.2 m / 3.94 ft
  • Pool Size Max: 1.2 m / 3.94 ft

Outdoor Pool One

Take some time out to relax by the pool during your stay at our hotel. Dip your feet in the water and experience true relaxation. Please note the Lagoon Pool is closed for maintenance until 17 Aug 2026.

Opening hours
Monday
  • -
Tuesday
  • -
Wednesday
  • -
Thursday
  • -
Friday
  • -
Saturday
  • -
Sunday
  • -
Subsequent opening hours

Location

  • On site
  • 0 m / 0 mi

Pool features

  • Outdoor pool
  • Chlorure treatment

At your disposal

  • Children Pool
  • Shower
  • Slides

Access & Security

  • Pool areas wheelchair accessible
  • Staff trained in first aid

Dimension

  • Pool Depth Min: 0.6 m / 1.97 ft
  • Pool Depth Max: 1.5 m / 4.92 ft
  • Pool Size Min: 1.2 m / 3.94 ft
  • Pool Size Max: 1.2 m / 3.94 ft

Indoor Pool

Take some time out to relax by the pool during your stay at our hotel. Dip your feet in the water and experience true relaxation

Opening hours
Monday
  • -
Tuesday
  • -
Wednesday
  • -
Thursday
  • -
Friday
  • -
Saturday
  • -
Sunday
  • -
Subsequent opening hours

Location

  • On site
  • 0 m / 0 mi

Pool features

  • Indoor pool
  • Heated Pool
  • Chlorure treatment

At your disposal

  • Children Pool
  • Shower
  • Slides

Access & Security

  • Pool areas wheelchair accessible
  • Staff trained in first aid

Dimension

  • Pool Depth Min: 0.6 m / 1.97 ft
  • Pool Depth Max: 1.5 m / 4.92 ft
  • Pool Size Min: 1.2 m / 3.94 ft
  • Pool Size Max: 1.2 m / 3.94 ft

Enjoy two outdoor pools and an indoor heated pool, perfect for all ages. Kids will love the pirate ship play area with a waterslide, sandy beach and water fountains. Please note the Lagoon Pool is closed for maintenance until 17 Aug 2026.

Keep up your regular workout morning, afternoon or evening. If you're into fitness you'll love Mantra Crown Towers's fully equipped gymnasium where you'll find everything you need to fit into your routine.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.0/5  810 reviews

Customer review rating 3.0/5

Danae F. Families - Confirmed reviews ALL

Customer review rating 3.5/5

Katie B. Families - Confirmed reviews ALL

Dear Katie, Thank you for your feedback. We’re delighted to hear you enjoyed your stay however I’m sorry to hear the condition of the apartment did not meet your expectations. Your comments regarding the presentation and maintenance of the room are noted and will be shared with management as part of our ongoing refurbishment planning. We appreciate you bringing this to our attention. Kind regards, Reception

Customer review rating 2.0/5

Mark L. Families - Confirmed reviews ALL

Customer review rating 4.5/5

Murray Q. Families - Confirmed reviews ALL

Dear Murray, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely Reception

Customer review rating 4.5/5

Martin J. Solo - Confirmed reviews ALL

Dear Martin, Thank you for your lovely feedback. We are delighted to hear you enjoyed your stay, found our location convenient and appreciated the on-site restaurant and facilities. It is wonderful to know our team made you feel welcome with their friendly and professional service. We truly appreciate your review and look forward tom welcoming you back again. Kind Regards, Radhika-GSA

Customer review rating 3.5/5

Katie B. Families - Confirmed reviews ALL

Was great location and had everything we needed. Rooms were a bit dated but still comfortable

Dear Katie, Thank you for your feedback. We’re delighted to hear you enjoyed your stay however I’m sorry to hear the condition of the apartment did not meet your expectations. Your comments regarding the presentation and maintenance of the room are noted and will be shared with management as part of our ongoing refurbishment planning. We appreciate you bringing this to our attention. Kind regards, Reception

Customer review rating 2.0/5

Mark L. Families - Confirmed reviews ALL

Stay was ok but the Accor gold card is worth less. No upgrades no early check in. Starting to wonder why k stay with the Accor group all the time.

Customer review rating 4.5/5

Murray Q. Families - Confirmed reviews ALL

Great

Dear Murray, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely Reception

Customer review rating 4.5/5

Martin J. Solo - Confirmed reviews ALL

Facilities and the apartment were of a good standard, the on site restaurant was a bonus. From reception through to any staff I had contact with I was all ways treated courteously and professionally.

Dear Martin, Thank you for your lovely feedback. We are delighted to hear you enjoyed your stay, found our location convenient and appreciated the on-site restaurant and facilities. It is wonderful to know our team made you feel welcome with their friendly and professional service. We truly appreciate your review and look forward tom welcoming you back again. Kind Regards, Radhika-GSA

Customer review rating 5.0/5

Mel W. Families - Confirmed reviews ALL

Easy check in and out. Great pools. Friendly staff

Dear Mel, Thank you for your wonderful feedback and continued support. We are pleased to hear you always enjoy your stay with us and that our team makes you feel well looked after. It is also great to know that you enjoyed the pool and smooth check-in and check-out experience. Much appreciated. We look forward to welcoming you back again soon. Kind Regards, Radhika-GSA

Customer review rating 5.0/5

Melissa D. Families - Confirmed reviews ALL

We have stayed every year for the last 10 years, we love it here, only downside this time was our room was facing the building construction next door so we didnt get to use our balcony but by the time we come again next year that should be finished The best part about this place is by far the staff, always so friendly and welcoming.

Thank you for your feedback. I'm sorry to hear that noise from nearby construction impacted your stay. Unfortunately, these works are outside our control; however, we do understand how disruptive this can be. We appreciate your understanding and look forward to welcoming you back next year. Kind Regards, Khobi - Front Office Supervisor

Customer review rating 5.0/5

Rachael B. Families - Confirmed reviews ALL

absolutely awesome experience with the family resort pools are just beautiful rooms are spacious and perfect for a family wanting to get away will definitely be back.

Hi Rachael, Thank you for your wonderful feedback. We are delighted to hear you enjoyed your stay, particularly our resort pools. It's great to know everything met your expectations and that you had such a positive experience with us. We truly appreciate your kind words and look forward to welcoming you back again soon. Kind Regards, Khobi - Front Office Supervisor

Customer review rating 1.5/5

Margaret B. Families - Confirmed reviews ALL

Had more than 3 different men knock on my door during my 2 night stay to fix different things such as fire alarms and lights without being given prior notice that these scheduled maintenance services would be required. My 13 year old daughter got quite frightened when different men kept knocking to come in, one time specifically whilst i was down stairs getting food and she was alone waiting in the room for me, whilst I understand places need maintenance had I been notified prior to checking in I would've asked for a different room. It became very annoying and unpleasant. First front desk staff member brushed me off when I made a complaint however the general manager Khobi was very understanding and helpful.

Customer review rating 3.5/5

Peter V. Friends - Confirmed reviews ALL

We honce again had a lovely time however this time house keeping didnt present the room to the standard it was in previous years. The room had a terrible odour when we arrived and alot of dust on the surfaces. Definately more attention to detail could have been provided. Over all we really enjoyed our time, didnt spend alot of it in the room!

Customer review rating 2.5/5

Sara B. Couples - Confirmed reviews ALL

Bed was extremely hard and shower head pressure was pretty weak.

Customer review rating 5.0/5

Keeley A. Families - Confirmed reviews ALL

I am so grateful to your staff for their kind assistance and help. Unfortunately our toddler was sick the day off arrival with horrible temperatures and misery. The incredible team put us on the list for an early room and were so kind. We had moved from another hotel within the Gold Coast and were so astounded by the difference in service despite being the less expensive property. The room itself was wonderful and the facilities perfect for a family stay. I only wish we had booked the whole trip at Mantra Crown Towers. Thank you very much

Dear Keeley, Thank you for your wonderful feedback. We’re delighted to hear you enjoyed your stay, particularly the assistance of our friendly team, your apartment and our popular family friendly facilities. We hope your toddler had a speedy recovery and was able to enjoy your time holiday here on the Gold Coast. It’s great to know everything met your expectations and that you had such a positive experience with us. We truly appreciate your kind words and look forward to welcoming you back again soon. Kind regards Reception

Customer review rating 4.5/5

Leah T. Families - Confirmed reviews ALL

A two night stay as a family of 3. The room was very large and well appointed. The hotel is close to everything and parking was very easy. The staff were very friendly.

Dear Leah, Thank you for your wonderful feedback. We’re delighted to hear you enjoyed your stay, particularly our location, our large spacious apartments and our friendly team. It’s great to know everything met your expectations and that you had such a positive experience with us. We truly appreciate your kind words and look forward to welcoming you back again soon. Kind regards Reception

Customer review rating 1.0/5

Renee C. Families - Confirmed reviews ALL

Your staff at the front desk desk were lovely however no response was awful service. The games room took our money without the games working, old sour milk was left in the fridge, smelly shells were found in the laundry, dusty behind the beds, and still no response from management. We also asked to face away from the construction and were positioned directly in front of it. Awful

Customer review rating 2.0/5

David M. Families - Confirmed reviews ALL

Awesome facilities and location. Sadly the room itself was worn out including ripped curtains in multiple rooms. Room was not serviced during our 6 night stay. Missing foot towel in bathroom and cleaning products were left on kitchen bench on our arrival.

Customer review rating 3.5/5

Lauren W. Families - Confirmed reviews ALL

The kids had a great time, the pool facilities are unbeatable. Unfortunately our room was quite unclean. The curtains were stained from mould, food and God knows what other fluids. Laundry and bathroom drains had a very bad smell. Entering the laundry was not an option due to the extent of the smell. However, Bedding and towels were clean.

Customer review rating 0.5/5

Shannon B. Families - Confirmed reviews ALL

Disappointed with state of room cleanliness

Customer review rating 2.5/5

Damien S. Families - Confirmed reviews ALL

The air conditioning unit was excessively loud and the controls were non-functional. Although our scheduled check-in was at 2:00 p.m., the room was not prepared until 4:00 p.m. Despite reporting the malfunctioning air conditioning, we received no follow-up communication after being informed that the matter would be investigated.

Customer review rating 1.0/5

Kirralee F. Families - Confirmed reviews ALL

We booked for an anniversary trip and first family holiday with our 8 month old baby. When I arrived to check in the exhaust fans were going off in the lobby, with staff gathering at the front desk. One of them saying loudly “I can smell something, I can smell something” when I approached the desk I was asked if I could smell something? That was worrying. I was just about to check in for my family holiday. When we arrived in our room the fire alarm went off, we walked down and everyone was already returning? So we would be the last to know if there was a fire I guess. The room smelt as soon as we walked in like it had not been cleaned or opened in a while. It remained like this our whole trip making it hard to even want to come back to the room. The floors were sticky and dirty as if they had never been cleaned. The shower had mould growing in the soap dish and door. The bath looked like it hadn’t been cleaned. I couldn’t even bath my 8 month old baby. The soap dispenser holder in the shower was chipped and rusting. The silicone in the shower was lifting. Coffee table was chipped and rusted, making it extremely difficult to let my baby play on the floor as they kept trying to grab the table that was rusted. Kitchen was somewhat clean. Kettle was broken when I arrived and when asked for a new one, a kettle was given to us in a box - ready as if it was already known they’re all broken? So why not just replace them in the first place???? Room has a stove however no pots or pans to cook with. Staff couldn’t even bring up more towels during the stay. Curtains were broken and falling off the rails. Paint chipped on walls and skirts. Cavity slider door broken and unable to even close it. The lounge was stained and dirty as if it had never been cleaned. Bed sheets were scratchy and uncomfortable. The bed has no quilt on it, we were only provided with extra sheets. Now I understand that it is an old hotel. The room had all the amenities required for a family stay, which is why I booked with your hotel. However, the general cleanliness of the room made it extremely uncomfortable to stay in. I wish I had read the reviews for this hotel in-depth as it seems to be a common occurrence. It’s very obvious nothing has been done about any of the other reviews left, I guess it’s just a “sorry we’ll let someone know” and forget about it. Very disappointing, we won’t be returning. The pool is the only strong suit of this hotel, although we couldn’t even swim due to bad weather.

Customer review rating 5.0/5

Wanfei C. Families - Confirmed reviews ALL

Our stay was fantastic! The staff were friendly, the apartment was spacious, and the facilities were great for families with young children. My little one had such a wonderful time and didn’t want to leave! We’d happily stay here again.

Dear C., Thank you so much for your lovely review! We’re delighted to hear that you and your little one had such a wonderful stay. We look forward to welcoming your family back again soon! Warm Regards, Radhika_GSA

Other web-users rate our hotel

  • 628 reviews 9.5/10 Location
  • 1,035 reviews 5.4/10 Room
  • 565 reviews 7.1/10 Service
  • 49 reviews 3.4/10 WiFi
  • 516 reviews 2.8/10 Cleanliness
  • 491 reviews 8.4/10 Pool
  • 316 reviews 3.3/10 Vibe
  • 43 reviews 5/10 Breakfast

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