Mantra Crown Towers Surfers Paradise 4.5 stars

Customer review rating 4.2/5 1,822 reviews

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Mantra Crown Towers Surfers Paradise
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+ 12 Services

Hotel extras

  • Located in Surfers Paradise

  • Tropical Lagoon Pool

  • Heated Kids Pool with Water Slide

  • Close to light rail

  • Close to Restaurants and Bars

Services in the hotel and nearby

Check-in from 14h00

Check out up to 10h00

Paying

Services and practical information
  • WIFI/Internet AccessPaying
  • Private indoor parking
  • Services for childrenPaying
  • 100% non-smoking hotel
  • Air conditioned
  • GOLD COAST AIRPORTPaying
  • Dry cleaning / IroningPaying
Leisure and activities
  • Swimming pool
  • Fitness centre
  • Well-being
  • Services for childrenPaying
Catering
  • BreakfastPaying
Business services
  • Copy/print service availablePaying
Information message

Hotel location

Mantra Crown Towers Surfers Paradise

5 19 Palm Avenue
4217 surfers paradise
australia

Tel: +611300092872

Fax: (+61)7/55559998

Check-in from 14h00

Check out up to 10h00

  • By plane

    GOLD COAST AIRPORT At 23km / 14.29 miles - Shuttle paying

GPS :-27.995663, 153.428385

Our accommodation(s)

At Mantra Crown Towers there are self-contained accommodation options to suit everyone. Our 1, 2 and 3 bedroom apartments come with spacious living areas, gourmet kitchens and Foxtel TV, making them the perfect place to relax and unwind before your next action packed day on the Gold Coast. All of our rooms have a private balcony, some even boast ocean views to make your stay even more wonderful.

1 Bedroom

  • Max. number of persons: 3
  • Area: From 82 / 883 sq ft
  • Most of the accommodation: Balcony *

* Subject to availability

  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Direct dial telephone

2 Bedroom

  • Max. number of persons: 6
  • Area: From 116 / 1249 sq ft
  • Most of the accommodation: Balcony *

* Subject to availability

  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Direct dial telephone

2 Bedroom Ocean

  • Max. number of persons: 6
  • Area: From 116 / 1249 sq ft
  • Views: Ocean/Sea view *
  • Most of the accommodation: Balcony *

* Subject to availability

  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Direct dial telephone

3 Bedroom

  • Max. number of persons: 8
  • Area: From 321 / 3455 sq ft
  • Most of the accommodation: Balcony *

* Subject to availability

  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Direct dial telephone
Apartments

Our guest reviews for
Mantra Crown Towers Surfers Paradise

100% genuine reviews from our guests

Find out more

ALL Rating 4.2/5

1,822 reviews

tripadvisor

TripAdvisor Rating 4.0/5

3,073 reviews

Value for money and location

Customer review rating 3.0/5

Krystal S. Families - 18/02/2021 Confirmed reviews ALL

The kids loved the pool area!! (Made me, mum, crave cocktails by poolside- a bummer) The Thai restaurant is always the winner, never dissapoints us! Our room was outdated like reviews state, but I didn't mind that. What I did mind is that our carpeted area was was water-leak stained from the kitchen into the living. Our room obviously was not "Covid" cleaned before our stay because the balcony had either salt or sugar all over the table and ground accompanied with cigarette butts. For a 7 night stay we were only provided walking, dishwasher detergents for 2 days (quantity of two each) as well as two bag liners? Which means i had to keep asking reception for more. I have a family of boys which means the bathrooms ended up with a urine fragrance by the end of week, even after wiping down the floors and toilets. If rooms can't be serviced due to covid, it would be nice to be provided with more products to keep the longer stays more comfortable. With all this said, I wouldn't have paid the Mantras normal rates for our stay, so glad to have scooped u a great deal.

Well located great stay

Customer review rating 4.5/5

Brad C. Couples - 18/02/2021 Confirmed reviews ALL

Was a great holiday needs trolleys badly to get items to your room

Dear Bradley, Thank you for your 5 Star Review! We are glad that you enjoyed your stay. We appreciate your business and look forward to your return. Sincerely, Maitri Vyas Front Office Supervisor

Fabulous family friendly resort with outstanding facilities

Customer review rating 4.5/5

Anonymous Families - 17/02/2021 Confirmed reviews ALL

We have been staying at crown towers since 1998 and our experience now in feb 2021 was just as great as it was all those years ago when the resort was brand new. The resort is well maintained, the pools and facilities are some of the best on the Gold Coast, the apartments whilst a little dated are so spacious and the views are still great despite the ugly Meriton building going up in front of the hotel.

Dear Magdaline, Thank you for your 5 Star Review! We are glad that you enjoyed your stay and our convenient location. We appreciate your business and look forward to your return. Sincerely, Maitri Vyas Front Office Supervisor

Not as advertised

Customer review rating 1.0/5

Anonymous Families - 17/02/2021 Confirmed reviews ALL

First room smelt like a pack a day smoker lived there. Room old like 1990 s and no view even though paying extra for ocean view. Nothing whatsoever like advertised.. staff first refused to do anything but after a lot of trouble they finally did ... band aid on blanket nail clippings on floor and a pretty ordinary view no one would pay more for .. the place is run down took photos will post will not stay here again

Absolutely amazing stay at crown towers

Customer review rating 5.0/5

Kristen W. Families - 17/02/2021 Confirmed reviews ALL

Completely happy, great service and great facilities. The restaurant there is also really good Thai food

Dear Kristen Thank you for your 5 Star Review! We are glad that you enjoyed our hotel facilities and the beautiful Thai Restaurant. We appreciate your business and look forward to your return. Sincerely, Maitri Vyas Front Office Supervisor

Good as usual - room refurbished

Customer review rating 4.5/5

Andrew Families - 16/02/2021 Confirmed reviews ALL

Pleasant stay, staff not intrusive

Dear Andrew, Thank you for your Review! We are glad that you enjoyed your stay. We appreciate your business and look forward to your return. Sincerely, Maitri Vyas Front Office Supervisor
Customer review rating 1.0/5

Lucia C. Families - 16/02/2021 Confirmed reviews ALL

Room we were given originally was filthy! Changed rooms to a 3 bed and again filthy albeit a tiny bit better! 2nd and 3rd bedroom we're a sweat box no air-conditioning! Will not be staying again! The only thing going for this property is the pool!

Not impressed

Customer review rating 1.0/5

Hailie B. Families - 15/02/2021 Confirmed reviews ALL

Pool was beautiful and the spa! But we paid what I think is a reasonable amount of money to get a view facing 7/11 and if I wanted to look at 7/11 I would of just stayed home... I was very unimpressed with the room also! I stated that I had 0 year old and got given a fold out bed.... I didn’t ask for a cot because that would of cost more money... the shower had dirty soap in it and we had no where to put our stuff on the shower we definitely didn’t want to put it on the floor where the dirty soap was we also showered in the second bedroom as it was a little bit cleaner. I don’t think we will stay again as it was a waste of money

Gorgeous pool

Customer review rating 4.0/5

Cheryl Families - 15/02/2021 Confirmed reviews ALL

Great location, great resort pool idea for all ages.

Dear Cheryl, Thank you for your Review! We are glad that you enjoyed your stay and our convenient location. We appreciate your feedback about the bathroom taps and carpet stains in the apartment. I have passed on your feedback to the head of our both housekeeping and engineering team to review our cleaning and maintenance procedures and to make sure this doesn’t happen again. We appreciate your business and look forward to your return. Sincerely, Maitri Vyas Front Office Supervisor

Great pool, below average room

Customer review rating 2.0/5

Steele Families - 14/02/2021 Confirmed reviews ALL

The pool was great. Our room 905 was quiet dirty, the door was falling off the hinge, the lounge was broken, there were no pictures on the walls just hooks, the carpet smelt like beer had been spilt on it. The paint was peeling, stains on the ceiling.

Dear Steele, Thank you for taking the time to tell us about your experience at the Mantra Crown Towers Surfers Paradise. We are sorry that we failed to make your visit as enjoyable as it could have been. Cleanliness, hygiene and guest’s safety are our highest priorities, and we take feedback like this very seriously. I have passed on your feedback to the head of our both housekeeping and engineering team to review our cleaning and maintenance procedures and to make sure this doesn’t happen again. We once again appreciate you sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Maitri Vyas Front Office Supervisor

Great location

Customer review rating 3.5/5

Judith M. Families - 14/02/2021 Confirmed reviews ALL

Cleanliness really needs to be looked at seriously. First room we had water coming through the light fitting which they changed rooms. Then in the second room the toilet in the main bathroom had urin on the floor and the smell was really strong. This is the third time we have been here with our family and we have always enjoyed it but we have always commented on the cleanliness level.

Dear Judy. Thank you for taking the time to tell us about your experience at the Mantra Crown Towers Surfers Paradise. We're sorry that we failed to make your visit as enjoyable as it could have been. Cleanliness and hygiene are two of our highest priorities, and we take feedback like this very seriously. I have passed on your feedback to the head of our housekeeping team to review our cleaning procedures and to make sure this doesn’t happen again. We once again appreciate sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Maitri Vyas Front Office Supervisor

Well equipped, great location

Customer review rating 4.5/5

Anonymous Families - 14/02/2021 Confirmed reviews ALL

We were a group of 2 couples with a toddler & had a great stay. The pool was fantastic especially as the beach had red flags, they had a beach at the hotel. Thai restaurant was fantastic downstairs. Only slight negative was having to remove our own rubbish before we left but we’re advised early on so was ok. Super close to the beach & tram.

Dear Shannon, We very much appreciate your comments regarding your stay at the Mantra Crown Towers Surfers Paradise. We are glad that you enjoyed your stay and our convenient location. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Maitri Vyas Front Office Supervisor

Great location

Customer review rating 4.0/5

Anonymous Families - 14/02/2021 Confirmed reviews ALL

Staff were very friendly. Great facilities.

Dear Vicki, We very much appreciate your comments regarding your stay at the Mantra Crown Towers Surfers Paradise. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Maitri Vyas Front Office Supervisor

Uncomfortable

Customer review rating 1.5/5

Diesel T. Couples - 13/02/2021 Confirmed reviews ALL

Bed was broken, notified staff immediately, nothing was done to fix it, nothing was offered to us as compensation, both myself and partner finished the weekend with sore backs and hips. Id like a refund or atleast a re stay.

Dear Diesel, I appreciate your honest review regarding your last stay. Please accept my sincerest apology for bed issue and for the way it was dealt. Please be assured that we value your comments and we hope that you choose to join us again so that we may show you that the experience you had was far from the experience we aim to promote. Sincerely, Maitri Vyas Front Office Supervisor
Customer review rating 3.0/5

Melissa Families - 13/02/2021 Confirmed reviews ALL

I enjoyed my stay but not being able to purchase a alcoholic beverages near your pool area was a big disadvantage. The rooms could do with some updates and Reno’s as well.

Dear Melissa, Thank you for your feedback regarding your stay at the Mantra Crown Towers Surfers Paradise. I appreciate your honest review. Please be rest assured I have passed on the comments to the relevant department for review. Thank you again for sharing your experience, and we hope your next visit will be a pleasant as the previous one. Sincerely, Maitri Vyas Front Office Supervisor

Well located. Good parking. Comfortable Unit.

Customer review rating 4.0/5

Janeen Couples - 13/02/2021 Confirmed reviews ALL

Friendly and efficient staff

Dear Janeen, We very much thank you for your loyalty and appreciate your comments regarding your stay at the Mantra Crown Towers Surfers Paradise. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Maitri Vyas Front Office Supervisor

Convenient location

Customer review rating 4.0/5

Anonymous Couples - 13/02/2021 Confirmed reviews ALL

Enjoyed some totally relaxing time

Dear Thank you for your Review! We are glad that you had a relaxing stay. At Mantra, we strive to provide a superior service experience for every customer; therefore, your feedback is very important to us. I have passed on the feedback regarding the noisy air-conditioner to our engineering department. Mr H., we appreciate your business and look forward to your return. Sincerely, Maitri Vyas Front Office Supervisor

Very relaxing

Customer review rating 5.0/5

Laraine Z. Couples - 13/02/2021 Confirmed reviews ALL

Could not fine anything to say against the stay

Dear Thank you for your 5 Star Review! We are glad that you enjoyed your stay. We appreciate your business and look forward to your return. Sincerely, Maitri Vyas Front Office Supervisor
Customer review rating 5.0/5

James R. Families - 13/02/2021 Confirmed reviews ALL

Best experience ever Friendly staff Clean room No complaints We will come back

Dear James, We very much appreciate your comments regarding your stay at the Mantra Crown Towers Surfers Paradise. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Maitri Vyas Front Office Supervisor

Very nice stay in a good location

Customer review rating 5.0/5

Emily Friends - 12/02/2021 Confirmed reviews ALL

Very nice hotel with a fantastic pool. Good location in relation to the beach, tram, attractions etc. Room was clean and fairly modern with a good ocean view.

Dear Thank you for your 5 Star Review! We are glad that you enjoyed your stay and our convenient location. We appreciate your business and look forward to your return. Kind Regards, Maitri Vyas Front Office Supervisor

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