Mantra Crown Towers Surfers Paradise 3 stars

Name: Mantra Crown Towers Surfers Paradise, Apartment Hotel in Surfers Paradise - ALL
Address: 5 19 Palm Avenue, SURFERS PARADISE, 4217, AU
Telephone: +611300092872
Rating: 4

Customer review rating (ALL Rating) 4.0/5 784 reviews

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5 19 Palm Avenue, 4217 SURFERS PARADISE, Australia

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Mantra Crown Towers Surfers Paradise

Mantra Crown Towers in Surfers Paradise is an ideal destination for your family holiday on the Gold Coast. Modern 1, 2, and 3 Bedroom Apartments ensure you have the space to relax and unwind before your next action-packed day at Surfers Paradise. Relax by the tropical lagoon pool while the kids have fun and splash about in the kids' pool, complete with its own sandy beach, waterslide, and pirate ship! With plenty to enjoy at the hotel & nearby, you won't want to leave!

Only a short walk to Surfers Paradise Beach, Mantra Crown Towers Hotel offers the ultimate beach-side escape. You'll enjoy a fresh ocean breeze, the sound of waves, and either ocean or city views from your balcony. Ideally located right by the Surfers Paradise Esplanade, the Mantra Crown Towers Hotel positions you moments away from the best attractions in Surfers Paradise. Discover vibrant dining, lively nightlife, and popular beach markets.

Whether you're travelling with friends, family, or a partner, Surfers Paradise is the perfect Gold Coast holiday destination. With a lively feel and world-class beaches, nightlife, and theme parks, it's a perfect destination for some fun and relaxation.

Mantra Crown Towers Surfers Paradise is your gateway to a great Aussie Holiday. Be spoilt for choice with four pools, BBQ facilities, a gym, and the best of the Gold Coast as your backyard for unlimited fun and adventure!

Anoet Stallbom, Hotel Management

To speak to a Reservations Consultant please contact 1300 987 610. Important Information This hotel does not accept cash as a payment method. Credit, debit and prepaid cards are accepted to buy goods and services. Maintenance Notice: Ongoing construction of 2 high-rise towers on Palm Ave may cause noise disruptions. Our Lagoon Pool will be closed for maintenance from 27 July to 10 August inclusive. All other resort facilities will remain available. We apologise for any inconvenience.

Hotel extras

Tropical lagoon pool & heated kids' pool
Only 100m to Surfers Paradise Beach
Secure undercover parking
Self-contained apartments with a private balcony
On-site gym so you never have to miss a workout

Our accommodation(s)

Apartment

1 Bedroom

3 pers. max
82 m² / 882 sq ft

Bedding 1 x Queen size bed(s)
Views: City View
Most of the accommodation: Balcony

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Apartment

2 Bedroom

6 pers. max
116 m² / 1248 sq ft

Bedding 1 x Queen size bed(s) and 2 x Single bed(s)
Views: City View
Most of the accommodation: Balcony

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Apartment

2 Bedroom Ocean

6 pers. max
116 m² / 1248 sq ft

Bedding 1 x King size bed(s) and 2 x Single bed(s)
Views: Ocean/Sea view
Most of the accommodation: Balcony

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Apartment

3 Bedroom

8 pers. max
166 m² / 1786 sq ft

Bedding 1 x Queen size bed(s) and 1 x King size bed(s) and 2 x Single bed(s)
Views: City View
Most of the accommodation: Balcony

See availabilities

Hotel location

Mantra Crown Towers Surfers Paradise

5 19 Palm Avenue
4217 SURFERS PARADISE
Australia

GPS:-27.995663, 153.428385

+61 1300 092 872

+61 7 5555 9998

Brisbane Airport

Airport

Access: 86.6 km / 53.78 mi 37 min drive

Time Zone

Other attractions

Access: 550 m / 0.34 mi 6 min walk / 3 min drive

Ripley's Believe it or not!

Museums

Access: 700 m / 0.43 mi 8 min walk / 4 min drive

HOTA, Home of the Arts

Entertainment centre

Access: 3.2 km / 1.99 mi 17 min walk / 10 min drive

The Star

Casino

Access: 3.8 km / 2.36 mi 47 min walk / 10 min drive

Australia Zoo

Zoo

Access: 154.9 km / 96.19 mi 2 hrs 10 min drive

Surfers Paradise Beach

Beach area

Access: 400 m / 0.25 mi 8 min walk / 4 min drive

Buds Beach

Canal

Access: 1.6 km / 0.99 mi 10 min walk / 6 min drive

Main Beach

Beach area

Access: 2 km / 1.24 mi 31 min walk / 8 min drive

Broadbeach

Beach area

Access: 3.5 km / 2.17 mi 43 min walk / 9 min drive

Mount Tamborine

Mountain

Access: 42 km / 26.08 mi 55 min drive

Spring Brook

National park

Access: 45.7 km / 28.38 mi 58 min drive

Cavill Avenue Mall

Shopping centre/mall

Access: 550 m / 0.34 mi 6 min walk / 3 min drive

Oasis Shopping Centre

Restaurant and cafe district

Access: 3.6 km / 2.24 mi 44 min walk / 9 min drive

Marina Mirage

Restaurant and cafe district

Access: 4.8 km / 2.98 mi 47 min walk / 11 min drive

Pacific Fair Shopping Centre

Shopping centre/mall

Access: 6.3 km / 3.91 mi 1 hrs walk / 13 min drive

Harbour Town Premium Outlets

Shopping centre/mall

Access: 10.5 km / 6.52 mi 2 hrs walk / 20 min drive

Robina Town Centre

Shopping centre/mall

Access: 12 km / 7.45 mi 2 hrs 28 min walk / 21 min drive

Hotel services

Check-in from 02:00 PM - Check out up to 10:00 AM

On site

Swimming pool
Car park
Pets not allowed
Shuttle
Fitness center
Wi-Fi
Air conditioning
100% Non Smoking Property

3 pools

Enjoy two outdoor pools and an indoor heated pool, perfect for all ages. Kids will love the pirate ship play area with a waterslide, sandy beach and water fountains. Please note the Lagoon Pool is closed for maintenance until 17 Aug 2026.

Fitness center

Keep up your regular workout morning, afternoon or evening. If you're into fitness you'll love Mantra Crown Towers's fully equipped gymnasium where you'll find everything you need to fit into your routine.

Our guest reviews

100% genuine reviews from our guests

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ALL Rating 4.0/5 784 reviews

Kerry I. M. Couples - 8/17/2026 Confirmed reviews ALL

Hi Kerry I. M., Thank you for taking the time to share your wonderful feedback with us. We’re delighted to hear that you enjoyed your stay and particularly appreciated the convenient location, room layout, and your east-facing view overlooking the pool lagoon and beach. We’re also pleased to know that you had a comfortable and enjoyable experience overall. We appreciate your feedback regarding your check-in experience and will continue to focus on providing clear and welcoming service to all our guests. We would be delighted to welcome you back to Mantra Crown Towers Surfers Paradise and will certainly understand your preference for an east-facing room for your next stay. Kind regards, Sri Front Office Manager

April D. Friends - 8/15/2026 Confirmed reviews ALL

I have sent a complaint which I still haven't heard back on, we booked our stay as we loved your outdoor pool and planned to make full use of it during our stay. To our disappointment the pool was completely drained when we arrived. There was no communication about this on booking, in the lead up to our stay, or on check in. After complaining we noticed a measly A4 printed poster was stuck on your sliding glasses doors the next day. Our stay was extremely disappointing and I would expect a partial refund.

Hi April D., I’m very sorry to hear that you were disappointed with your stay and that you have not yet received a response to your complaint. I have tried calling you three times to discuss your concerns and the possibility of a partial refund, and I also left voicemail messages after the tone. Unfortunately, I have not been able to reach you. Please accept my sincere apologies for the inconvenience and disappointment caused during your stay. We certainly do not intend to leave your complaint unresolved. We are here to listen to our guests’ concerns and would very much like the opportunity to speak with you directly and discuss this matter further. Please feel free to contact me at your convenience, and I will be happy to discuss your concerns and work towards a suitable resolution. Kind regards, Sri - Front office Manager

Jessica E. Families - 8/14/2026 Confirmed reviews ALL

Great location and spacious room. Room was a bit dated. Plaster on walls had alot of chips missing. Washing machine was very loud and unbalanced/rocking when spinning Large lagoon pool was closed for the duration of the stay. We weren't aware when booking that it would be closed. The kids boat/slide pool was cold. Would have used more if it was warmer especially given the large pool was closed. Weren't given enough toilet paper for the length of the stay but reception happily restocked no issues Chiang mai restaurant was great. Reception staff are friendly and helpful Well equipped apartment with vacuum, washing machine, broom and full sized fridge Great sized apartment for a family. Very handy having 2 bathrooms

Hi Jessica E., Thank you for taking the time to share such detailed feedback following your recent stay with us. We’re pleased to hear that you enjoyed the great location, spacious and well-equipped apartment, and the convenience of having two bathrooms. We’re also glad to know that our reception team was friendly and helpful, and that you enjoyed your experience at Chiang Mai Restaurant. We sincerely apologise for the issues you encountered during your stay, particularly regarding the condition of the apartment, the washing machine and the closure of our large lagoon pool. We understand how disappointing this would have been, especially when travelling with your family and not being aware of the pool closure at the time of booking. We also appreciate your comments regarding the temperature of the kids’ pool and will take this feedback into consideration. Your comments regarding the apartment condition and facilities have been noted and will be shared with the relevant teams for review and improvement. Thank you again for your valuable feedback. We hope to have the opportunity to welcome you and your family back in the future and provide a more enjoyable experience. Kind regards, Sri Front Office Manager

David Y. Business - 8/13/2026 Confirmed reviews ALL

Hi David Y., Thank you for your feedback. We sincerely apologise for the inconvenience regarding the tax receipt and for the experience you had with our team. As per our company policy, tax receipts are issued after checkout. We understand your frustration and appreciate your feedback regarding this matter We also regret that your interaction with our front desk team did not meet the level of service we strive to provide. Your feedback has been noted and will be addressed with the team. Kind regards, Sri Front Office Manager

Atef P. Families - 8/13/2026 Confirmed reviews ALL

Hi Atef, Thank you for taking the time to share your detailed feedback following your recent stay with us. We’re pleased to hear that you enjoyed our great location and found our staff friendly and helpful. However, we sincerely apologise that several aspects of your apartment did not meet your expectations. We are particularly sorry to hear about the lack of sufficient utensils and cooking equipment, as well as the dust and stains you encountered. We understand how disappointing it must have been to have to vacuum and mop the apartment yourself, and we appreciate you bringing these concerns to our attention. Your feedback regarding the condition and presentation of the apartment has been shared with our housekeeping and management teams for review and improvement. We are continually working to ensure our apartments are presented to the standard our guests expect. We’re sorry that your experience left you feeling that way, and we hope you might reconsider staying with us in the future so we can provide you with a much-improved experience. Kind regards, Sri Front Office Manager

Web-users rating

Other web-users rate our hotel

652 reviews 9.5/10 Location
1,049 reviews 5.5/10 Room
571 reviews 7/10 Service
57 reviews 2.4/10 WiFi
524 reviews 2.7/10 Cleanliness
516 reviews 8.5/10 Pool
333 reviews 3.4/10 Vibe
41 reviews 3.8/10 Breakfast

153 reviews 9.5/10 Location
299 reviews 5.4/10 Room
160 reviews 7.2/10 Service
15 reviews 1.7/10 WiFi
147 reviews 2.5/10 Cleanliness
130 reviews 8.3/10 Pool
96 reviews 2.8/10 Vibe
20 reviews 5.5/10 Wellness Area

22 reviews 9.4/10 Location
44 reviews 4.9/10 Room
33 reviews 7.7/10 Service
18 reviews 2.7/10 Cleanliness
9 reviews 2.9/10 Vibe
5 reviews 8.9/10 Beach

10 reviews 9.6/10 Location
17 reviews 5.4/10 Room
13 reviews 7.3/10 Service
8 reviews 3.3/10 Cleanliness

5 reviews 9.6/10 Location
12 reviews 4.1/10 Room
7 reviews 2.5/10 Cleanliness
6 reviews 4.6/10 Amenities

Frequently asked questions

Where is the hotel located and how can I get there?

What types of rooms are available?

What services and amenities are available?

What dining options are available?

What are the check-in and check-out times?

At Mantra Crown Towers Surfers Paradise, check-in is from 02:00 PM and check-out is up to 10:00 AM. For more flexibility, many hotels offer the late check-out option, allowing you to enjoy your stay longer. Indeed, members of the ALL Accor loyalty program benefit from preferential conditions and late check-out. If you are not a member, you can also request a late check-out when booking online, upon arrival or directly at the front desk the day before or the day of departure. A late departure can sometimes be offered until 1-2 PM.

Are there any special offers or discounts available?

Yes, Mantra Crown Towers Surfers Paradise regularly offers special deals and discounts, mainly accessible through our ALL Accor loyalty program. By becoming a free member, you benefit from preferential rates year-round, often 5% to 10% off. You can also take advantage of exclusive offers sometimes up to 30% or 40% off stays for certain periods. To maximize your savings, check the Deals section on all.accor.com, sign up for newsletters to receive the best offers by email, be flexible with your dates and book directly via the website or the ALL Accor app, to enjoy the best guaranteed rates and earn loyalty points.