Mantra Crown Towers Surfers Paradise 3 stars

Customer review rating (ALL Rating) 3.9/5 850 reviews

Mantra Crown Towers Surfers Paradise - Image 1
Mantra Crown Towers Surfers Paradise - Image 2
Mantra Crown Towers Surfers Paradise - Image 3
Mantra Crown Towers Surfers Paradise - Image 4
5 19 Palm Avenue, 4217 SURFERS PARADISE, Australia

Description

Hotel extras

  • Tropical lagoon pool & heated kids' pool

  • Only 100m to Surfers Paradise Beach

  • Secure undercover parking

  • Self-contained apartments with a private balcony

  • On-site gym so you never have to miss a workout

Our accommodation(s)

Hotel location

Mantra Crown Towers Surfers Paradise

5 19 Palm Avenue
4217 SURFERS PARADISE
Australia

GPS:-27.995663, 153.428385

Telephone
Fax +61 7 5555 9998

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Shuttle
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • 100% Non Smoking Property

3 pools

There's plenty of ways to make a splash, with two outdoor pools and an indoor heated pool. The kids will love the children's pirate ship with it's own waterslide, sandy beach and water fountains.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  3.9/5  850 reviews

TripAdvisor Rating  3.8/5  3,293 reviews

Pleasantly surprised!

TripAdvisor rating 4.0/5

MichP91 TripAdvisor review

While many of the reviews are mixed, I wanted to leave my positive comment about my recent stay. Firstly, the location is FANTASTIC! There is a tram station immediately outside that’s one stop (about 1 minute travel) to the main strip of shops. It’s one street behind the beach, and is surrounded by a mix of high end and casual dining options, including surrounding luxury hotels. Secondly but most important while travelling with kids, the pool area was fantastic - honestly I can’t fault it. Plenty of seats for everyone, heated in parts and has a sand bottom. All the kids loved the slide! Additionally, there was a games room which we had loads of fun in and was surprisingly very affordable. The gym was also very popular and was well equipped. As for our room, we are fortunate that we stayed in a private room owned by a timeshare company I am affiliated with, so it was recently renovated and extremely spacious as a one bedroom apartment. I can’t comment on the other rooms available for booking through regular websites unfortunately. The hotel itself had very friendly staff. All the main areas were maintained well and were very clean. I saw the cleaners there daily doing a full clean of all surfaces. A lot of the reviews mention a “moldy” smell which as far as I could tell was isolated to the reception area which is fully enclosed with an indoor water feature - likely lack of good air circulation causes this, something the management team can look into. Yes the building itself is somewhat dated, however the overall facilities make up for it.

Customer review rating 5.0/5

Michael G. M. Couples - Confirmed reviews ALL

As above main compliment was team members nothing was to much trouble. Also location and cafe, restaurant etc were first class.

Dear Michael, We very much appreciate your comments regarding your stay at the Mantra Crown Towers Surfers Paradise. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Jordan Farah, Front Office Manager

Customer review rating 4.5/5

M. M. Families - Confirmed reviews ALL

We had a 8 night stay over Christmas and it was lovely, we couldn’t have asked for better accommodation. My only issue was that the vacuum was taken away for repairs and it was never brought back.

Dear M., We very much appreciate your comments regarding your stay at the Mantra Crown Towers Surfers Paradise. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Jordan Farah, Front Office Manager

Customer review rating 5.0/5

Glen J. Families - Confirmed reviews ALL

Great for the kids great for parents.

Dear Glenn, We very much appreciate your comments regarding your stay at the Mantra Crown Towers Surfers Paradise. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Jordan Farah, Front Office Manager

Poor

TripAdvisor rating 2.0/5

Jenae A TripAdvisor review

Location was fantastic. Atmosphere, dull. Room was hardly a sea view like it stated and for the price that was paid. Cleanliness was poor. We stayed for 11 days and the room got cleaned once, one day on the 5th day. The main AC didn't work and it was very humid! The manager offered a humidifier, which didn't work. Offered to shift rooms but it was under renovations or something. The washing machine turned our whites, brown!! The walk-in robe smelt like an off shoe, turns out the carpet is soaked underneath which must be coming from the shower. The reception staff turned out keys off a day early, so had to fix that. Upon checking out, hardly got a "thank you" from the gentleman at reception. The Chinese restaurant downstairs leaves tables dirty for hours after guest leave the restaurant, so when you walk out of the lift you just see dirty dishes left on tables. The New Year's Eve fireworks were advertised for 8:30pm, when it was actually 8pm!!

In partnership with TripAdvisor

Other web-users rate our hotel

  • 627 reviews 9.5/10 Location
  • 1,061 reviews 5.4/10 Room
  • 541 reviews 6.7/10 Service
  • 74 reviews 2.9/10 WiFi
  • 527 reviews 2.4/10 Cleanliness
  • 522 reviews 8.9/10 Pool
  • 512 reviews 5/10 Amenities
  • 354 reviews 3.2/10 Vibe

Powered by Trustyou

Our other establishments nearby

All our hotels in Surfers Paradise

Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.