Mantra Crown Towers Surfers Paradise 4.5 stars

Customer review rating 4.2/5 1,450 reviews

+ 12 Services
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Hotel extras

  • Located in Surfers Paradise

  • Tropical Lagoon Pool

  • Heated Kids Pool with Water Slide

  • Close to light rail

  • Close to Restaurants and Bars

Services in the hotel and nearby

Check-in from 14h00

Check out up to 10h00

Paying

Services and practical information
  • WIFI/Internet AccessPaying
  • Private indoor parking
  • Services for childrenPaying
  • 100% non-smoking hotel
  • Air conditioned
  • GOLD COAST AIRPORTPaying
  • Dry cleaning / IroningPaying
Leisure and activities
  • Swimming pool
  • Fitness centre
  • Well-being
  • Services for childrenPaying
Catering
  • BreakfastPaying
Business services
  • Copy/print service availablePaying
Information message

Hotel location

Mantra Crown Towers Surfers Paradise

5 19 Palm Avenue
4217
surfers paradise
australia

Tel: +611300092872

Fax: (+61)7/55559998

Check-in from 14h00

Check out up to 10h00

  • By plane

    GOLD COAST AIRPORT At 23km / 14.29 miles - Shuttle paying

GPS :-27.995663, 153.428385

Our accommodations

At Mantra Crown Towers there are self-contained accommodation options to suit everyone. Our 1, 2 and 3 bedroom apartments come with spacious living areas, gourmet kitchens and Foxtel TV, making them the perfect place to relax and unwind before your next action packed day on the Gold Coast. All of our rooms have a private balcony, some even boast ocean views to make your stay even more wonderful.

1 Bedroom

  • Max. number of persons: 3
  • Area: From 82 / 883 sq ft
  • Most of the accommodation: Balcony *

* Subject to availability

  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Direct dial telephone

2 Bedroom

  • Max. number of persons: 6
  • Area: From 116 / 1249 sq ft
  • Most of the accommodation: Balcony *

* Subject to availability

  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Direct dial telephone

2 Bedroom Ocean

  • Max. number of persons: 6
  • Area: From 116 / 1249 sq ft
  • Views: Ocean/Sea view *
  • Most of the accommodation: Balcony *

* Subject to availability

  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Direct dial telephone

3 Bedroom

  • Max. number of persons: 8
  • Area: From 321 / 3455 sq ft
  • Most of the accommodation: Balcony *

* Subject to availability

  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Direct dial telephone
Apartments

Our guest reviews for
Mantra Crown Towers Surfers Paradise

100% genuine reviews from our guests

Find out more

ALL Rating 4.2/5

1,450 reviews

tripadvisor

TripAdvisor Rating 4.0/5

3,050 reviews

Customer service needs help

Customer review rating 4.2/5

Jo L. Couples - 09/07/2020 Confirmed reviews ALL

No customer service. Late check In. Facilities not open when told On phone they would be. Needs cleaning. Location great.

Great location and facilities

Customer review rating 4.2/5

Kathrine P. Families - 08/07/2020 Confirmed reviews ALL

Last minute booking and we were looked after very well. Level 33 did not disappoint and the newly renovated 3 bedroom apartment was wonderful.

Nice hotel.. below average room!

Customer review rating 4.2/5

Jason R. Families - 07/07/2020 Confirmed reviews ALL

When you walk into the hotel it looks beautiful, the surrounding pools and location is excellent, the view from room was great and staff are very helpful and friendly, thats were the good ends.. we booked and paid for the room saying it had all Foxtel and satellite services and we did not have that at all we were not give an answer as to why as I have two small kids I was looking forward to getting away and watching the football in my room as I can't go out to watch but this did not happen and got palmed off both nights I asked the question about it. We stayed 2 nights and there was no room service at all beds not made and amenities were not stocked. Room is very old and outdated plaster coming off walls ceiling dirty when we arrived the hall on our floor 31 was dirty withe grass and mud and was still there 3 days later. Would not stay here again

Great Location

Customer review rating 4.2/5

Heather D. Families - 07/07/2020 Confirmed reviews ALL

Found the room disappointingly run down. No phone to call down to reception to ask for the roll away we had requested to be bought up or for toilet paper as none in room. Services closed dispite being told open.

Staff were very helpful, great location

Customer review rating 4.2/5

Peter Families - 06/07/2020 Confirmed reviews ALL

I booked at last minuet and the staff were very accommodating. They gave me a room with an amazing view of the incredible swimming pool. We were very close to the center of town with lots of things to do. The room was a perfect size 2 of us and we really enjoyed our stay. On top of all of that it was very reasonably priced.

It was ok

Customer review rating 4.2/5

Shane Families - 05/07/2020 Confirmed reviews ALL

This was for my wife’s birthday. Hotel was very empty, however they are clearly using the same room over and over as we had to wait until our was clean from previous guests I presume. When I booked I told the manager it was my wife’s birthday. I cheekily asked for a possible upgrade. He volunteered if we don’t upgrade you we will Do something Special for her....... nope not a thing not a card Nadda!! Room was tired. Bed was very uncomfortable. It was cold and there is only heating in the master bedroom. The tv fell of the wall on the second last night. We didn’t stay the last night. They don’t have Foxtel that states they do when you are booking as well as on demand movies ... they don’t have currently! The heated pool has too much chlorine in it stained/faded mine and my children’s swimming clothes And damaged their hair. The staff were very friendly otherwise and it is still a good location. The cafe staff were great and the food was lovely there.

Well located, messy room

Customer review rating 4.2/5

Steff Families - 03/07/2020 Confirmed reviews ALL

We were disappointed to find rubbish through the room, plugs that didn’t correctly fit the sinks and a muddy verandah.

Wonderful family break

Customer review rating 4.2/5

Bec Families - 02/07/2020 Confirmed reviews ALL

We had a fantastic mini family break at Mantra Crown Towers. We were upgraded on arrival to a spacious 3 bedroom apartment with spectacular views. The kids enjoyed swimming in the heated indoor pool and afterwards a bubble bath in the huge tub in the master en suite. The location was perfect for walking out to dinner during our stay. We will definitely be back.

Awesome location, great stay

Customer review rating 4.2/5

Zoe Families - 02/07/2020 Confirmed reviews ALL

Loved our stay at the Mantra. Lovely staff, clean rooms. We will be back.

Aged but good location

Customer review rating 4.2/5

Michelle Families - 02/07/2020 Confirmed reviews ALL

Despite being told all facilities were open except the steam room and sauna. We arrived to find none of the restaurants were open and spa was closed. No phone in the room, dishwasher was broken, the room was very dated and no tissues in the room.

I enjoyed staying at the Crown Towers. Great facilities and location overall

Customer review rating 4.2/5

Robi M. Families - 01/07/2020 Confirmed reviews ALL

We had a very good short 5 night stay. We had a minor challenge with the dishwasher not working but the 2IC for the building chased it through and arranged with the owners to replace it and the fridge - fantastic service. I did not get his name but he was extremely friendly and did the job himself with minimal fuss. Worked extremely hard and was a jack of all trades keeping the place going. This was a positive and we were fine to be flexible as we realise so many businesses are having challenges. So thanks to Crown Towers Management - great job and everyone was friendly and helpful. His great service convinces us to stay there again if we get a chance in the future. Thank you.

Good location, but bad rooms and unhelpful stuff

Customer review rating 4.2/5

Matt M. Families - 30/06/2020 Confirmed reviews ALL

Arrived to a room with no pay tv, was on the room description that it would have. Running toilet all night and a bad smell out of the bathroom. No phone in the took to contact anyone. When I used my phone to call them, I was told to wait until the next day. Front desk didn’t open until 830am. Spoke to staff they said they will contact there manager. Went out came back about 1100. Still no word about our room. Asked again they said soon. We went for a swim with my daughter, got back to the rom and the manager was in there try to fix it. We where wet and cold wanting to shower. My daughter was upset and just wanted him out of the rom. 20mins later he advised can’t fix it, said he can get a plumber in a hour or 2. I didn’t want another random person in my hotel room while we are trying to relax. Asked about Foxtel was told it was cut off won’t be back until next month. Manager only offered a late check out. Didn’t offer to move our room or any discount. We wanted to support the coast during this hard time, but won’t be going back. Would not recommend to anyone.

great area

Customer review rating 4.2/5

David Families - 30/06/2020 Confirmed reviews ALL

very good time

Good location. Very quiet

Customer review rating 4.2/5

Deb Couples - 29/06/2020 Confirmed reviews ALL

Short stay. Restaurant not open however pool cafe was great. Lovely staff in reception and cafe.

Great stay, great apartments and service

Customer review rating 4.2/5

Agnes Families - 24/06/2020 Confirmed reviews ALL

Our apartment was very clean and spacious with all amenities and the resort overall was lovely and catered to all our needs during our 2 night stay. Special mention to Manager Tikur for his excellent customer service and ensuring our stay was enjoyable for all. We will definitely be back again.

Fantastic apartment with magnificent views

Customer review rating 4.2/5

Carolyn Friends - 23/06/2020 Confirmed reviews ALL

Decided to have a long weekend getaway with friends and the 3 bedroom apartment at Mantra Crown Towers Surfers paradise was perfect for us. The apartment was large, bright and had magnificent ocean views which allowed us to watch the whales from the balcony. The apartment had 3 good sized bedrooms with main with ensuite and large bathroom to service other bedrooms. The kitchen had everything you needed and there was a large dining table which we used for a couple of meals. The hotel had a poolside kiosk which opened for breakfast at 7am and served meals thru to 2pm. We had breakfast every day and the food was good quality and excellent value for money. Service was also friendly and efficient. The hotel also had a day spa in the lobby area which was very convenient for us as we planned to have some Spa treatments during our mini vacation. The spa treatments were also high quality and everyone enjoyed them immensely. Although not all the facilities were open due to convid the indoor and outdoor pools were. The indoor pool was heated and was a reasonable size allowing you to swim laps. Everything was very clean and tidy with appropriate hand sanitizer stations available. The hotel location is perfect as it is close to light rail station ( pretty much out the front of hotel) and only a short walk to the mall. Car parking was security under the building and was complimentary . There was also a small visitors carpark outside. Plenty of restaurants nearby and the beach one block away with a direct walkway across the road. The manager was very helpful and provided plenty of information. We had a great stay and everyone was impressed with the hotel. We plan to return soon

Fantastic view, loved our stay

Customer review rating 4.2/5

Dallas S. Families - 13/06/2020 Confirmed reviews ALL

From the initial phone call to the face to face contact in the reception we had extremely personalised service with the hotel management. The room was a great size with an amazing view. The lady in the pool cafe was so very sweet, her service was incredible and the special gift on the morning of my young boys birthday was very unexpected but so greatly appreciated. We had a great stay and will definitely be back.

Dear Steven & Dallas, Thank you very much for 5 star Review. We were delighted to have you staying at Mantra Crown Towers and pleased to read that you enjoyed your holiday with us. We appreciate your business and look forward to your return. I will also pass your your lovely comments to Ilona at Kiosk Cafe. King Regards, Timur Mertalioglu Front Office Manager

Kids paradise

Customer review rating 4.2/5

Hannah Families - 31/03/2020 Confirmed reviews ALL

Such a great location, and perfect for families with kids with the lagoon and kids water play area. The cafe is reasonably priced and makes a great coffee. Some rooms need a bit of an upgrade but it was the most comfortable bed ive slept in apart from my own. Excellent views. Staff were friendly and helpful even in the midst of corona panic. We'll be back.

Dear Hannah, Thank you for your 5 Star Review! We are glad that you enjoyed your stay and our convenient location. We appreciate your business and look forward to your return. Kind regards, Timur Mertalioglu Front Office Manager

Great location and accomodation

Customer review rating 4.2/5

Leonie Families - 31/03/2020 Confirmed reviews ALL

We had a great stay everything was good the only exception was the mattress in the main bedroom - very low - very hard and very thin.

Dear Leonie, Thank you for your 5 Star Review! We are glad that you enjoyed your stay and our convenient location. We appreciate your business and look forward to your return. Kind regards, Timur Mertalioglu Front Office Manager

Good place to stay, although at bit dated

Customer review rating 4.2/5

Saliha J. Families - 29/03/2020 Confirmed reviews ALL

This hotel is very close to the beach. Its a bit dated but rooms were otherwise pretty clean. There is no room service, though and apartments booked are actually owned by private parties, so condition may vary from apartment to apartment. Initially, they booked us in a one bedroom apartment, very poorly maintained apartment, with just a single flimsy bunk bed for our daughter. Upon protesting the manager upgraded us to two bedroom at a fee for which we weren't happy to pay at all! All amenities were available in the new apartment. One of the TV was pretty old and remote hardly worked. The amenities in bathrooms and kitchen were adequate and clean. The beds were comfortable and we had a pleasant stay from there on.

Dear SALIHA, Thank you for taking the time to tell us about your experience at the Mantra Crown Towers Surfers Paradise. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mantra, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Timur Mertalioglu Front Office Manager
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