Mantra Crown Towers Surfers Paradise 3 stars

Customer review rating (ALL Rating) 4.2/5 1,144 reviews

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Description

Hotel extras

  • Tropical lagoon pool & heated kids' pool

  • Only 100m to Surfers Paradise Beach

  • Secure undercover parking

  • Self-contained apartments with a private balcony

  • On-site gym so you never have to miss a workout

Our accommodation(s)

Hotel location

Mantra Crown Towers Surfers Paradise

5 19 Palm Avenue
4217 SURFERS PARADISE
Australia

GPS:-27.995663, 153.428385

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Shuttle
  • Fitness center
  • Wi-Fi
  • 100% Non Smoking Property

3 pools

There's plenty of ways to make a splash, with two outdoor pools and an indoor heated pool. The kids will love the children's pirate ship with it's own waterslide, sandy beach and water fountains.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.2/5  1,144 reviews

TripAdvisor Rating  4.0/5  3,238 reviews

Great location and stay. BBQ and playground not fenced off from pool

TripAdvisor rating 4.0/5

Jen G TripAdvisor review

We had a great stay with our 3 young children in a 2 bedroom 2 bathroom unit. Great location to the beach and tram line 50 metres away. It was very difficult to use the bbq area or for the children to play in the playground as this is not fenced off from the pools.

Book another hotel

TripAdvisor rating 1.0/5

maryanne j TripAdvisor review

We booked a two-bedroom ocean view apartment and were very disappointed with the first unit we were given. The carpet was all ripped in the living room the furniture was very old and broken and the toilet in the ensuite had a broken lid. I asked the reception for a better room, and they were accommodating however the room was only marginally better. The second bedroom only had a ceiling fan, and you couldn't open the windows, so it was literally an oven!!! My son ended up sleeping in the lounge room for the 5-night stay. Again, the front desk team were apologetic, but these apartments should not be made available to book without giving the customer prior warning. before you book make sure you get a room on the lower level and that it is renovated.

Over priced & out dated!

Customer review rating 1.5/5

Michelle Families - Confirmed reviews ALL

We stayed for 5 days over Easter. We walked past the same rubbish in the hallway for the entire 5 days while blocking our noses due to the smell. Our room looked nothing like the photos online, completely out dated and over priced for what it was. The location was good & staff were friendly.

Dear Michelle, Thank you for taking the time to tell us about your experience at the Mantra Crown Towers Surfers Paradise. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Aditya

Well located

Customer review rating 3.0/5

Ben Families - Confirmed reviews ALL

Well located, rooms need attention, had to clean room. Pool was great for children

Dear Ben, Thank you for the feedback. We hope you enjoyed your stay with us. We have noted the constructive feedback & will work towards improvement. We apologise for the inconvenience caused by cleaning issues. Once again thank you & we look forward to welcome you back at Mantra Crown Towers Surfers paradise. Kind regards Aditya

Death trap.

Customer review rating 2.0/5

Katherine B. Families - Confirmed reviews ALL

Upon booking we noted small children in the system. The room was dated with many marks on the walls including bumps/holes, stains on the couch and yellow stains on the bed covers. One hole was dangerous. It was an electrician made hole next to a PowerPoint near the TV and PowerPoint switch. Our small child had their hand inside the wall holding electrical wires. Upon arrival, the window in the children’s bedroom was wide open with no bars or fly screen and a sheer curtain covering it. Our children could have fallen 28 floors out of the window. It was jammed and took a lot of force to close it so it appears to have been an issue before our stay. It was difficult to request towels with the Accorr membership. Upon first request I was told to request them another time. Upon second request I was told I needed to prove my membership on my mobile despite my account details being lodged in the hotel system upon check in. The staff advised if she checked herself she would have to the log in to her computer which she didn’t want to do.

Dear Katherine, Thank you for taking the time to tell us about your experience at the Mantra Crown Towers Surfers Paradise. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. I am sorry about the smell in the lobby. I spoke to the team member who you dealt with for pool towels, she did advise that her computer wasn't working at that time but that is a ridiculous excuse, I am sorry you had to go through that. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Aditya

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Other web-users rate our hotel

  • 473 reviews 9.5/10 Location
  • 907 reviews 6.2/10 Room
  • 451 reviews 7.4/10 Service
  • 44 reviews 3.6/10 WiFi
  • 466 reviews 9.3/10 Pool
  • 377 reviews 3.4/10 Cleanliness
  • 271 reviews 3.6/10 Vibe
  • 29 reviews 3.2/10 Breakfast

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