Mantra Crown Towers Surfers Paradise 4.5 stars

Really loved our stay here easy access to everywhere and the pool was the highlight we will be back again for sure

8 of us stayed and it was a brilliant experience. Great location and great price.

No problems

Good room and great facilities at hotel

The two bedroom apartment was dreadful. Lots of room but it was dirty, old furnishings, toilets didn't work, marks on the walls, delaminating dining and coffee table, tiny TV's with only half the channels available, broken light switches, dirty cleaning rag left on the floor when we first walked in, water damaged drawers in kitchen and bathroom. Definitely not what was pictured on the website. No sign of extra cleaning of lifts, chairs by the pool or common used areas. Hallway to our room absolutely stank. I know it sounds trivial but we got 3 rolls of loo paper for four people for four night stay. The price of the room should of covered a bit more loo roll!! Games room, you couldn't get change from the machine and reception had none, so that didn't get used. Pool was good. Staff were nice

The room was very outdated and being charged $500 a night was exorbitant. We could have stayed at a 5 star resort for the same money. The photos on the internet were very deceiving. The windows were dirty, the fridge was being held together with yellow tape and had no light in it, the dishwasher was on a lean so the racks wouldn’t stay out, the kitchen bench had a burn hole on it and the water pressure was so low it only just trickled out. The staff were fantastic and the pool was excellent but the rooms were an absolute let down. We won’t be staying at a Mantra hotel again. The residents who live there aren’t happy with Mantra and are happy to tell other people, so I think Mantra may need to do some work on getting this site up to scratch and keeping their residents happy.

We enjoy this resort because of the pool and the size of the units. The check in staff were not very pleasant, particularly when I asked about the free wifi as a member, almost like it was a chore to provide me with the password. Not very welcoming at all. Check out staff on the other hand were very pleasant

I could not fault anything. Unit was well appointed. Staff were very obliging to allow us to place balloons in my daughter's room for her special occaision. Did not like not receiving a refund on two nights accommodation, when one of our party was unable to travel on that specific date.

Enjoyed the Stay with the Mantra Crown Towers, nice resort with fantastic resort facilities like the swimming pool .Also the Front office staff was very courteous and very Helpful. The Resort has 2 very spacious car parks at 2 levels. Also the Thai restaurant was awesome so was the tuck shop near the pool very reasonable prices. The rooms also are very spacious and wide .We had the Ocean view room very good non obstructive view of the ocean which can be very calming. the beach is very close and there is a electric bike hire facility nearby very convenient. So was Surfers paradise shopping and a nearby coles.One Improvement that the resort needs to make is upgrade the Sauna and Steam room.

Filthy rooms , I have photos

Great location, rooms had an odour smell kitchen not a lot of utensils, for the money you pay,curtains need replacing

We were surprised by the size of the 3 bedroom apartment; great for two teenagers. The pool, sauna and spa facilities were a hit and the Thai restaurant a bonus. All was quite clean, comfortable beds and air conditioning/fans enough to keep the apartment cool.

Friendly

Great location and pool was excellent

when My family arrived from a long trip from NSW the service desk lady was extremally rude to my daughter and nearly had her in tears even though they had declarations for coming through the boarder, the service lady demanded and I mean demaded she take a covid test before my daughter was aloud to stay, it it wasnt for my father stepping in they were about to hope back in the car with a twoyear old and drive another 8 hours home.....