Mantra Crown Towers Surfers Paradise 3 stars

Customer review rating (ALL Rating) 3.9/5 837 reviews

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Description

Hotel extras

  • Tropical lagoon pool & heated kids' pool

  • Only 100m to Surfers Paradise Beach

  • Secure undercover parking

  • Self-contained apartments with a private balcony

  • On-site gym so you never have to miss a workout

Our accommodation(s)

Hotel location

Mantra Crown Towers Surfers Paradise

5 19 Palm Avenue
4217 SURFERS PARADISE
Australia

GPS:-27.995663, 153.428385

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Shuttle
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • 100% Non Smoking Property

3 pools

There's plenty of ways to make a splash, with two outdoor pools and an indoor heated pool. The kids will love the children's pirate ship with it's own waterslide, sandy beach and water fountains.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  3.9/5  837 reviews

Customer review rating 3.5/5

Daniel D. Families - Confirmed reviews ALL

Overall was a great experience wifi could be faster with tv freezing streaming sport. Taps and showers kept dripping couldn’t stop them and sunlight shining through blinds in morning. Blinds could extend all way to the ground also tv remote in bedroom was broken which was annoying but room was great friendly staff great location great pools.

Dear Daniel Thank you for taking the time to share such detailed feedback. We’re very pleased to hear you enjoyed the location, pools, comfort of the room and found our team friendly — that’s wonderful to know. I do sincerely apologise for the maintenance and technical issues you experienced. Dripping taps and showers, a faulty TV remote, and blinds not fully blocking out the morning light are certainly not the standard we aim to deliver. Your comments have been shared with our maintenance team so these items can be properly inspected and rectified. We also appreciate your feedback regarding the WiFi speed and streaming interruptions. We understand how frustrating that can be, particularly when trying to watch live sport, and we are continually reviewing ways to improve connectivity across the property. Thank you again for your balanced and constructive review. We hope to welcome you back for an even smoother stay next time. Kind Regards, Jordan Front Office Manager

Customer review rating 4.0/5

Emma S. Couples - Confirmed reviews ALL

Rooms were generously sized and well equipped. Staff were very friendly. Pool was great!

Dear Emma Thank you for your lovely feedback. We’re delighted to hear you enjoyed our location and found the rooms generously sized and well equipped. It’s also wonderful to know our team made a positive impression — friendly, attentive service is something we take great pride in. We’re glad the pool was a highlight of your stay as well. We truly appreciate you taking the time to share your experience and look forward to welcoming you back again soon. Kind Regards Jordan Front Office Manager

Customer review rating 4.0/5

Samantha G. Families - Confirmed reviews ALL

While the room was slightly dated, it was neat and spacious and had plenty of room for the 4 of us.

Dear Samantha Thank you for your review. We’re pleased to hear you found the apartment spacious and comfortable for your family of four. Providing generous living areas that allow everyone to relax is something we know makes a real difference to the overall stay experience. We appreciate your comments regarding the décor being slightly dated. Feedback like this is valuable as we continue to plan upgrades and improvements across the property. We hope to welcome you back again soon for another enjoyable stay. Kind Regards Jordan Front Office Manager

Customer review rating 4.0/5

Georgia D. Friends - Confirmed reviews ALL

Really lovely hotel and prime location. Staff were really helpful. Pool was really nice as well. Only downside was not having our extra beds ready in the room upon arrival. Once we let reception know they brought them up soon after. Would definitely stay again.

Dear Geogia, We very much appreciate your comments regarding your stay at the Mantra Crown Towers Surfers Paradise. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Jordan Farah, Front Office Manager

Customer review rating 4.5/5

Paul M. D. Couples - Confirmed reviews ALL

Friendly service and great location and refreshing pool

Dear Paul, We very much appreciate your comments regarding your stay at the Mantra Crown Towers Surfers Paradise. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Jordan Farah, Front Office Manager

Other web-users rate our hotel

  • 649 reviews 9.5/10 Location
  • 1,070 reviews 5.5/10 Room
  • 553 reviews 7/10 Service
  • 73 reviews 2.7/10 WiFi
  • 535 reviews 8.9/10 Pool
  • 534 reviews 2.5/10 Cleanliness
  • 518 reviews 5.2/10 Amenities
  • 355 reviews 3.3/10 Vibe

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