Mantra Crown Towers Surfers Paradise 3 stars

Customer review rating (ALL Rating) 3.9/5 811 reviews

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Description

Hotel extras

  • Tropical lagoon pool & heated kids' pool

  • Only 100m to Surfers Paradise Beach

  • Secure undercover parking

  • Self-contained apartments with a private balcony

  • On-site gym so you never have to miss a workout

Our accommodation(s)

Hotel location

Mantra Crown Towers Surfers Paradise

5 19 Palm Avenue
4217 SURFERS PARADISE
Australia

GPS:-27.995663, 153.428385

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Shuttle
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • 100% Non Smoking Property

3 pools

There's plenty of ways to make a splash, with two outdoor pools and an indoor heated pool. The kids will love the children's pirate ship with it's own waterslide, sandy beach and water fountains.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  3.9/5  811 reviews

Customer review rating 4.0/5

Emily H. Families - Confirmed reviews ALL

The location was fantastic, had great facilities and was perfect for families. We will absolutely book to stay again if we return to the Gold Coast!

Customer review rating 4.5/5

Coleen B. Families - Confirmed reviews ALL

Amazing

Customer review rating 4.5/5

Alban K. Friends - Confirmed reviews ALL

enjoyable stay.

Dear Alban, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Mantra Crown Towers.

Customer review rating 3.5/5

Jacob P. Couples - Confirmed reviews ALL

I had requested many times before we arrived to have high level apartment facing the sea, however we were given a level 4 apartment facing the construction with lots of noise:( This needs to be disclosed when booking

Dear Jacob, Thank you for taking the time to tell us about your experience at the Mantra Crown Towers Surfers Paradise. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mantra, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Jordan Front Office Manager

Customer review rating 3.5/5

Laura G. Families - Confirmed reviews ALL

Apartment was good. 2nd bedroom was as hot as hell with no aircon. Had no control over the aircon in the lounge room . Have no idea why the control was there as it made no difference to the fan or the temperature of it. When I rang and asked for more toilet paper as we were only given 2 rolls for 4 people for a week, I was told it would be bought up. Didn’t arrive by the evening so I rang back down and was rudely told to come and get it and hung up on. When questioned this the next day about this an apology was given by the day staff.

Dear Laura, Thank you for taking the time to share your feedback. We’re pleased to hear the apartment suited your stay overall. I’m sorry to hear about the issues you experienced with the air-conditioning, particularly in the second bedroom, as well as the lack of control from the lounge unit. We understand how uncomfortable this would have been and will have our maintenance team review this. I also sincerely apologise for the experience you had when contacting reception regarding additional supplies. The response you received was not acceptable and does not reflect the level of service we aim to provide. This will be addressed with the team. We appreciate you bringing these matters to our attention and are glad to hear the day staff were able to acknowledge this. Kind regards, Jordan Front Office Manager

Other web-users rate our hotel

  • 651 reviews 9.4/10 Location
  • 1,068 reviews 5.6/10 Room
  • 557 reviews 7.2/10 Service
  • 68 reviews 2.8/10 WiFi
  • 533 reviews 8.4/10 Pool
  • 531 reviews 2.6/10 Cleanliness
  • 526 reviews 5/10 Amenities
  • 351 reviews 3.2/10 Vibe

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