Mantra Crown Towers Surfers Paradise 3 stars

Customer review rating (ALL Rating) 4.1/5 1,054 reviews

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Description

Hotel extras

  • Tropical lagoon pool & heated kids' pool

  • Only 100m to Surfers Paradise Beach

  • Secure undercover parking

  • Self-contained apartments with a private balcony

  • On-site gym so you never have to miss a workout

Our accommodation(s)

Hotel location

Mantra Crown Towers Surfers Paradise

5 19 Palm Avenue
4217 SURFERS PARADISE
Australia

GPS:-27.995663, 153.428385

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Shuttle
  • Fitness center
  • Wi-Fi
  • 100% Non Smoking Property

3 pools

There's plenty of ways to make a splash, with two outdoor pools and an indoor heated pool. The kids will love the children's pirate ship with it's own waterslide, sandy beach and water fountains.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.1/5  1,054 reviews

TripAdvisor Rating  4.0/5  3,272 reviews

Not quite as described

Customer review rating 3.0/5

Damien Families - Confirmed reviews ALL

As a frequent Accor hotel guest, and reading the write up on the Mantra Crown Towers GC, i was a little disappointed at a few aspects that weren't as described. The room was tidy but tired. Doesn't look like its been updated since inception in the 90's. Pool area was alcohol free which was not advised. Pool bar/cafe was not advised ahead of time that it was alcohol free but also cash only. This seems very strange. I would have thought that being advertised as a resort, a 'pool bar' would actually be a bar. Aside from that, the parking was good, staff were friendly enough, room and facilities were tidy, and the overall experience was good. I wouln't be a returning customer though to this property as i feel there are other better options in the area,

Excellent location, great service, we'll be back!

Customer review rating 4.5/5

Neil M. Families - Confirmed reviews ALL

From the moment we walked in we were greeted with a beautiful and clean lobby, a great big smile from the receptionist and a good chat, including the receptionist's excitement about where we were from and how they wanted to visit sometime. So after giving him a few tips on where to go and what to see when he comes down our way, he gave us a very clear explanation of the facilities and how to find our spot in the car park. The car park is an excellent set up with your own allocated space, including a lockable bollard to ensure no one takes your spot while you're out and about shopping, sightseeing or enjoying one of the theme parks. We found the location absolutely perfect for us, only 3 blocks up from Cavill Avenue, so close enough to get straight into the action but far enough to not hear a thing if you decide to have an early night while Surfer's parties on. Pool hours are fantastic, 6am to 10pm, perfect for that early morning dip before starting your day, and late enough for an after dinner swim to wind down from your day. There is even a poolside kiosk open from 7am, and they do a great breakfast and have plenty of breakfast and lunch options to choose from. Yet another little bonus is the Chiang Mai Thai restaurant, located underneath the hotel between the Lobby and the Pool area. Without a doubt the best Thai I've ever tried in my life! Don't miss your chance to check it out when you visit! While we did have a couple of small hiccups at the very start - after settling into the room we noticed one of the bins under the kitchen sink had not been emptied, so we let the same receptionist know straight away before heading out for an evening wander (he even remembered which room we were in, we were very impressed about that), when we got back we had a clean bin and a handwritten note with some complimentary chocolates! VERY impressed. One other small issue was that there was quite an unpleasant odour on our level when we first arrived, we put it down to maybe a lack of ventilation combined with the humidity, but there had definitely been something spilled on the carpet which we think may have added to it. However, after it had not gone away after a couple of days we let one of the receptionists know in the morning when we headed out for the day. She told us that she would get the cleaners onto it as soon as they'd finished their room servicing, to deodorise and clean out the rubbish chute area. By the time we got back, while there was still a slightly noticeable smell, it was far better than it had been. Simply cannot fault the service we received, location absolutely perfect, secure car park provided peace of mind, excellent pool area with fantastic opening hours. Man, I just cannot think of anything bad to say about the place. Mantra Crown Towers will be our first choice next time we visit the Gold Coast, and we already can't wait to go back!

Disappointing

Customer review rating 1.5/5

Julie H. Families - Confirmed reviews ALL

We arrived to a sticky note say that the $1,000 for two night stay unit didn't have air conditioning! However, the receptionist initially stated that there was nothing she could do with this. Eventually after insisting that she had options she showed us another 3 bed unit that had air. However, the furnishings were very sad A-Mart well worn bogan type. There were boogers on the wall!! and something that could have been excrement where possible some child's nappy touched the wall. The pool was fantastic!! however, not a bar insight!! Also I left 2 phone chargers in the room and rang that afternoon and left a message. This wasn't passed on and then after the 3rd phone call to reception it was announced that they couldn't check the room or ask the guest who had taken over if they were still there. $75.00 chargers each!! Surely you can trust the people employed to return guests equipment.

Good

Customer review rating 3.5/5

Anonymous Families - Confirmed reviews ALL

It was ok

Well located and amazing pool

Customer review rating 3.0/5

Allison Families - Confirmed reviews ALL

We loved our stay but our room was a little dirty and run down. Terrible smells in the hallways and foyer. We did love the pool and the convenience of the location.

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Other web-users rate our hotel

  • 567 reviews 9.5/10 Location
  • 1,008 reviews 5.4/10 Room
  • 508 reviews 7.5/10 Service
  • 65 reviews 2.7/10 WiFi
  • 520 reviews 9.3/10 Pool
  • 443 reviews 2.9/10 Cleanliness
  • 326 reviews 3.3/10 Vibe
  • 39 reviews 4.2/10 Breakfast

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