Mantra Crown Towers Surfers Paradise 4.5 stars

Customer review rating 4.2/5 1,722 reviews

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Mantra Crown Towers Surfers Paradise
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Room 1

Number of guests
Children's age
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Hotel extras

  • Located in Surfers Paradise

  • Tropical Lagoon Pool

  • Heated Kids Pool with Water Slide

  • Close to light rail

  • Close to Restaurants and Bars

Services in the hotel and nearby

Check-in from 14h00

Check out up to 10h00

Paying

Services and practical information
  • WIFI/Internet AccessPaying
  • Private indoor parking
  • Services for childrenPaying
  • 100% non-smoking hotel
  • Air conditioned
  • GOLD COAST AIRPORTPaying
  • Dry cleaning / IroningPaying
Leisure and activities
  • Swimming pool
  • Fitness centre
  • Well-being
  • Services for childrenPaying
Catering
  • BreakfastPaying
Business services
  • Copy/print service availablePaying
Information message

Hotel location

Mantra Crown Towers Surfers Paradise

5 19 Palm Avenue
4217
surfers paradise
australia

Tel: +611300092872

Fax: (+61)7/55559998

Check-in from 14h00

Check out up to 10h00

  • By plane

    GOLD COAST AIRPORT At 23km / 14.29 miles - Shuttle paying

GPS :-27.995663, 153.428385

Our accommodation(s)

At Mantra Crown Towers there are self-contained accommodation options to suit everyone. Our 1, 2 and 3 bedroom apartments come with spacious living areas, gourmet kitchens and Foxtel TV, making them the perfect place to relax and unwind before your next action packed day on the Gold Coast. All of our rooms have a private balcony, some even boast ocean views to make your stay even more wonderful.

1 Bedroom

  • Max. number of persons: 3
  • Area: From 82 / 883 sq ft
  • Most of the accommodation: Balcony *

* Subject to availability

  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Direct dial telephone

2 Bedroom

  • Max. number of persons: 6
  • Area: From 116 / 1249 sq ft
  • Most of the accommodation: Balcony *

* Subject to availability

  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Direct dial telephone

2 Bedroom Ocean

  • Max. number of persons: 6
  • Area: From 116 / 1249 sq ft
  • Views: Ocean/Sea view *
  • Most of the accommodation: Balcony *

* Subject to availability

  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Direct dial telephone

3 Bedroom

  • Max. number of persons: 8
  • Area: From 321 / 3455 sq ft
  • Most of the accommodation: Balcony *

* Subject to availability

  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Direct dial telephone
Apartments

Our guest reviews for
Mantra Crown Towers Surfers Paradise

100% genuine reviews from our guests

Find out more

ALL Rating 4.2/5

1,722 reviews

tripadvisor

TripAdvisor Rating 4.0/5

3,063 reviews

It stank

Customer review rating 4.2/5

Ivana Families - 11/01/2021 Confirmed reviews ALL

The website is false advertising. It shows the most recently refurbished apartments, when in fact most of them are very outdated. The apartment we were given at check in was unsatisfactory. Firstly, it wasn’t what we thought we’d be getting after looking at the website photos. Then it was dirty and had mould on furniture, ceiling and bathroom. We complained and were given a more modern apartment which was cleaner. Everywhere in the build (aside from the lobby) has an old, musty stink to it. Not pleasant at all! Apparently this is 4 star accommodation. Highly disappointed and will not consider staying here again.

Well located, great pools.

Customer review rating 4.2/5

Brae Families - 11/01/2021 Confirmed reviews ALL

Well located, great pool area for the kids. Loved the 3 pools and the waterslide. Great cafe aswell and don’t have to leave the hotel.

Dear Brae, Thank you for your 5 Star Review! We are glad that you enjoyed your stay and our convenient location. We appreciate your business and look forward to your return. Warm Regards, Jay Fawckner Front Office Supervisor
Customer review rating 4.2/5

Trent T. Families - 10/01/2021 Confirmed reviews ALL

Pools were great. But the rooms are in need of an update. The stove and oven were not very efficient.

Great location and amenities.

Customer review rating 4.2/5

Natalie Families - 09/01/2021 Confirmed reviews ALL

The location of this resort is great, the pools and water slide was great especially for the kids. Three bedroom apartment was great. Would definitely stay here again.

Dear Natalie, Thank you for your lovely review. We are pleased to hear that you and your family had a great stay with us. We look forward to your return. Warm Regards, Jay Fawckner Front Office Supervisor

Run down and dated.

Customer review rating 4.2/5

Anonymous Families - 09/01/2021 Confirmed reviews ALL

Our room was particularly run down and the image on your website was misleading and not at all indicative of the room we stayed in.

Awesome stay

Customer review rating 4.2/5

Jonathan Families - 09/01/2021 Confirmed reviews ALL

Really loved our stay here easy access to everywhere and the pool was the highlight we will be back again for sure

Dear Jonathan, Thank you for your 5 Star Review! We are glad that you enjoyed your stay and our convenient location. We appreciate your business and look forward to your return. Warm Regards, Jay Fawckner Front Office Supervisor

Great stay

Customer review rating 4.2/5

Anonymous Friends - 09/01/2021 Confirmed reviews ALL

8 of us stayed and it was a brilliant experience. Great location and great price.

Dear Niall, Thank you for your 5 Star Review! We are glad that you enjoyed your stay and our convenient location. We appreciate your business and look forward to your return. Warm Regards, Jay Fawckner Front Office Supervisor

Well located and clean

Customer review rating 4.2/5

Anonymous Couples - 08/01/2021 Confirmed reviews ALL

No problems

Dear Denis and Tim, Thank you for positvie review. We appreciate your business and look forward to your return. Warm Regards, Jay Fawckner Front Office Supervisor

Great stay

Customer review rating 4.2/5

Robert Couples - 08/01/2021 Confirmed reviews ALL

Good room and great facilities at hotel

Dear Robert, Thank you for fantastic review, we are pleased to hear that you had a great stay with us. We appreciate your business and look forward to your return. Warm Regards, Jay Fawckner Front Office Supervisor

Horrible room

Customer review rating 4.2/5

Rebecca Families - 07/01/2021 Confirmed reviews ALL

The two bedroom apartment was dreadful. Lots of room but it was dirty, old furnishings, toilets didn't work, marks on the walls, delaminating dining and coffee table, tiny TV's with only half the channels available, broken light switches, dirty cleaning rag left on the floor when we first walked in, water damaged drawers in kitchen and bathroom. Definitely not what was pictured on the website. No sign of extra cleaning of lifts, chairs by the pool or common used areas. Hallway to our room absolutely stank. I know it sounds trivial but we got 3 rolls of loo paper for four people for four night stay. The price of the room should of covered a bit more loo roll!! Games room, you couldn't get change from the machine and reception had none, so that didn't get used. Pool was good. Staff were nice

Dear Rebecca K., Thank you for taking the time to tell us about your experience at the Mantra Crown Towers Surfers Paradise. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. As you have been in contact with the supervisor already. We will allow them to assist you in this matter. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Reservations

Average

Customer review rating 4.2/5

Anonymous Families - 05/01/2021 Confirmed reviews ALL

The room was very outdated and being charged $500 a night was exorbitant. We could have stayed at a 5 star resort for the same money. The photos on the internet were very deceiving. The windows were dirty, the fridge was being held together with yellow tape and had no light in it, the dishwasher was on a lean so the racks wouldn’t stay out, the kitchen bench had a burn hole on it and the water pressure was so low it only just trickled out. The staff were fantastic and the pool was excellent but the rooms were an absolute let down. We won’t be staying at a Mantra hotel again. The residents who live there aren’t happy with Mantra and are happy to tell other people, so I think Mantra may need to do some work on getting this site up to scratch and keeping their residents happy.

Customer review rating 4.2/5

Nj Families - 04/01/2021 Confirmed reviews ALL

We enjoy this resort because of the pool and the size of the units. The check in staff were not very pleasant, particularly when I asked about the free wifi as a member, almost like it was a chore to provide me with the password. Not very welcoming at all. Check out staff on the other hand were very pleasant

Dear Nicole, Thank you for Review! We are glad that you enjoyed your stay and our convenient location. We will follow up on your other concern with our team members and apologise for any inconvenience. We appreciate your business and look forward to your return. Warm Regards, Jay Fawckner Front Office Supervisor

Well located. Good pool for kids. Reception staff very obliging.

Customer review rating 4.2/5

Alison N. Families - 04/01/2021 Confirmed reviews ALL

I could not fault anything. Unit was well appointed. Staff were very obliging to allow us to place balloons in my daughter's room for her special occaision. Did not like not receiving a refund on two nights accommodation, when one of our party was unable to travel on that specific date.

Dear Alison, Thank you for your lovely review. We look forward to your return. Warm Regards, Jay Fawckner Front Office Supervisor

Well Located resort and fantastic resort Facilities

Customer review rating 4.2/5

Gleeson Families - 04/01/2021 Confirmed reviews ALL

Enjoyed the Stay with the Mantra Crown Towers, nice resort with fantastic resort facilities like the swimming pool .Also the Front office staff was very courteous and very Helpful. The Resort has 2 very spacious car parks at 2 levels. Also the Thai restaurant was awesome so was the tuck shop near the pool very reasonable prices. The rooms also are very spacious and wide .We had the Ocean view room very good non obstructive view of the ocean which can be very calming. the beach is very close and there is a electric bike hire facility nearby very convenient. So was Surfers paradise shopping and a nearby coles.One Improvement that the resort needs to make is upgrade the Sauna and Steam room.

Dear Gleeson, Thank you for your fantastic Review! We are glad that you enjoyed your stay and our convenient location. We appreciate your business and look forward to your return. Warm Regards, Jay Fawckner Front Office Supervisor
Customer review rating 4.2/5

Naomi F. Families - 01/01/2021 Confirmed reviews ALL

Filthy rooms , I have photos

Dear Naomi, Thank you for taking the time to tell us about your experience at the Mantra Crown Towers Surfers Paradise. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mantra, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Jay Fawckner Front Office Supervisor

Well located great pool etc for children,

Customer review rating 4.2/5

Kerry Families - 30/12/2020 Confirmed reviews ALL

Great location, rooms had an odour smell kitchen not a lot of utensils, for the money you pay,curtains need replacing

Dear Kerry, Thank you for your review. We are glad that you enjoyed the hotel location. I have passed your other feedback to the relevant departments to rectify and my apologies for any inconvenience caused during your stay. We look forward to your return. Warm Regards, Jay Fawckner Front Office Supervisor

Great facilities

Customer review rating 4.2/5

Alison Families - 30/12/2020 Confirmed reviews ALL

We were surprised by the size of the 3 bedroom apartment; great for two teenagers. The pool, sauna and spa facilities were a hit and the Thai restaurant a bonus. All was quite clean, comfortable beds and air conditioning/fans enough to keep the apartment cool.

Dear Alison, Thank you for your Positvie Review! We are glad that you enjoyed your stay and our convenient location. We appreciate your business and look forward to your return. Warm Regards, Jay Fawckner Front Office Supervisor

All great

Customer review rating 4.2/5

John C. Families - 30/12/2020 Confirmed reviews ALL

Friendly

Dear John, Thank you for your feedback and we are thrilled to hear you had a great stay with us. We look forward to your return. Warm Regards, Jay Fawckner Front Office Supervisor

Fantastic stay

Customer review rating 4.2/5

Alison Families - 30/12/2020 Confirmed reviews ALL

Great location and pool was excellent

Dear Alison, Thank you for your 5 Star Review! We are glad that you enjoyed your stay and our convenient location. We appreciate your business and look forward to your return. Warm Regards, Jay Fawckner Front Office Supervisor

disapointed with the customer service

Customer review rating 4.2/5

Anonymous Families - 29/12/2020 Confirmed reviews ALL

when My family arrived from a long trip from NSW the service desk lady was extremally rude to my daughter and nearly had her in tears even though they had declarations for coming through the boarder, the service lady demanded and I mean demaded she take a covid test before my daughter was aloud to stay, it it wasnt for my father stepping in they were about to hope back in the car with a twoyear old and drive another 8 hours home.....

Dear Steven, Thank you for your feedback. After reading your concerns, I have further investigated with our team regarding your daughters’ check-in experience. There seems to be some sort of misunderstanding as it is not our hotel’s normal practise to ask any guest to get a COVID test. Upon further investigation, the booking was under Steven c.. To honour the privacy of all our guests, it is normal practise out staff to request a form of photo identification upon check-in. Unfortunately, your daughter was unable to provide any form of identification, hence you were called to verify a booking confirmation number as the booking was under your name. If you have any other concerns regarding this matter, please do not hesitate to contact me directly. Warm Regards, Jay Fawckner Front Office Supervisor Ja…

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