Mantra Crown Towers Surfers Paradise 3 stars

Customer review rating (ALL Rating) 4.1/5 1,140 reviews

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Description

Hotel extras

  • Tropical lagoon pool & heated kids' pool

  • Only 100m to Surfers Paradise Beach

  • Secure undercover parking

  • Self-contained apartments with a private balcony

  • On-site gym so you never have to miss a workout

Our accommodation(s)

Hotel location

Mantra Crown Towers Surfers Paradise

5 19 Palm Avenue
4217 SURFERS PARADISE
Australia

GPS:-27.995663, 153.428385

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Shuttle
  • Fitness center
  • Wi-Fi
  • 100% Non Smoking Property

3 pools

There's plenty of ways to make a splash, with two outdoor pools and an indoor heated pool. The kids will love the children's pirate ship with it's own waterslide, sandy beach and water fountains.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.1/5  1,140 reviews

TripAdvisor Rating  4.0/5  3,253 reviews

Wonderful hotel and great facilities- perfect for families

Customer review rating 5.0/5

Erin M. Families - Confirmed reviews ALL

Highly recommend Mantra Crown Towers to those wanting a real holiday! Great pools, kids had a blast - Close to walk to Restaurants and bars, beach and tram station. Outlook is lovely, rooms are spacious, clean and comfortable. We had lovely wee parrots visit our balcony each morning and visit. Kids loved it. Restaurant in complex is lovely and busy! Well worth it!

Dear Erin, Thank you for the lovely feedback. Glad to know you enjoyed your stay with us. Once again thank you & we look forward to welcome you back at Mantra Crown Towers Surfers paradise. Kind regards Aditya

Disappointing

Customer review rating 1.5/5

Etb Families - Confirmed reviews ALL

Wifi didn’t work in our room. Went to reception 4 times (twice on our first day) during stay and was reassured each time it would be sorted - and it wasn’t. The receptionist we saw 3 times played dumb on the issue when we checked out. We had to spend $120 on roaming fees on our mobile phone. The carpet in the room was terrible and had a bad smell. As did the hallway on our floor. It was recommended to us by our travel agent. We will be advising our agent of our disappointing experience. If an honest effort had been made to sort the issue (even if it wasn’t) while we were there we would have been OK.

Dear Eamon, Thank you for taking the time to tell us about your experience at the Mantra Crown Towers Surfers Paradise. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. We did have an outage with WiFi that didnt work in a few rooms. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Aditya

Was okay

Customer review rating 1.5/5

Shaneece T. Families - Confirmed reviews ALL

The room was nice upon entry, however soon discovered their was red crayon drawn on the wall in the second room, thick mould in the living room split system, shower heads in both bathrooms need a CLR clean and leaking water when running. The mould and shower heads were reported to reception, the maintenance team had been during our day out and upon return found our door left jared open.

Dear Shaneece, Thank you for taking the time to tell us about your experience at the Mantra Crown Towers Surfers Paradise. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Aditya

Good location.

Customer review rating 3.0/5

Gaetano P. Families - Confirmed reviews ALL

Room was good size to cater for our family. Floors in bathrooms were Dirty though. Locks on both bathrooms doors were broken. As soon as you step out of elevator to go to room there was a strong foul odour.

Dear Gartano, Thank you for the feedback. We hope you enjoyed your stay with us. We have noted the constructive feedback & will work towards improvement. Sorry for a few housekeeping isses. Once again thank you & we look forward to welcome you back at Mantra Crown Towers Surfers paradise. Kind regards Aditya

Excellent reception staff, making special note of Tia who went above and beyond to accommodate our rooms for families.

Customer review rating 4.0/5

Jacky P. Families - Confirmed reviews ALL

Disappointed with the standard of some of the apartments (some renovated and others not) and all the same p. regardless of condition. We booked 3 x 3bedders and 2x2 bedders so it was obvious the discrepancy. Also very difficult to move around the apartments on different floor without having extra lift passes. 6 in a room and 2 keys!! Pool areas were very good and nice cafe.

Dear Jacky, Thank you for the feedback. We hope you enjoyed your stay with us. We have noted the constructive feedback & will work towards improvement. Once again thank you & we look forward to welcome you back at Mantra Crown Towers Surfers paradise. Kind regards Aditya

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Other web-users rate our hotel

  • 494 reviews 9.5/10 Location
  • 942 reviews 6/10 Room
  • 471 reviews 7.4/10 Service
  • 52 reviews 3.5/10 WiFi
  • 478 reviews 9.1/10 Pool
  • 413 reviews 3/10 Cleanliness
  • 294 reviews 3.3/10 Vibe
  • 33 reviews 3/10 Breakfast

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