Mantra Crown Towers Surfers Paradise 3 stars

Customer review rating (ALL Rating) 3.9/5 816 reviews

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Description

Hotel extras

  • Tropical lagoon pool & heated kids' pool

  • Only 100m to Surfers Paradise Beach

  • Secure undercover parking

  • Self-contained apartments with a private balcony

  • On-site gym so you never have to miss a workout

Our accommodation(s)

Hotel location

Mantra Crown Towers Surfers Paradise

5 19 Palm Avenue
4217 SURFERS PARADISE
Australia

GPS:-27.995663, 153.428385

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Shuttle
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • 100% Non Smoking Property

3 pools

There's plenty of ways to make a splash, with two outdoor pools and an indoor heated pool. The kids will love the children's pirate ship with it's own waterslide, sandy beach and water fountains.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  3.9/5  816 reviews

Customer review rating 3.5/5

Aaron N. Families - Confirmed reviews ALL

The lobby is beautiful and so is the pool area. Our room was a good size, although we were constantly needing to go to the lobby to get more bin bags, tea towels and cloths. Also internet didn’t work pretty much the whole time….

Dear Aaron Thank you for your feedback. We’re pleased to hear you enjoyed the lobby, pool area, and found the room spacious during your stay. I’m sorry to hear you experienced inconvenience with the limited supplies provided and the internet connectivity issues. We understand how frustrating this would have been, particularly during a longer stay, and your comments will be shared with the relevant teams for review. Thank you again for bringing this to our attention and we hope to welcome you back again in the future. Kind regards, Jordan Mantra Crown Towers

Customer review rating 4.5/5

Chantel W. Families - Confirmed reviews ALL

Perfect!

Dear Chantel, We very much appreciate your comments regarding your stay at the Mantra Crown Towers Surfers Paradise. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Jordan Front Office Manager

Customer review rating 2.0/5

Lindy E. Families - Confirmed reviews ALL

I relayed to the reception on 3 occasions about the faulty TV in the main bedroom. It was not fixed after promising that it would be looked at. At no time did I receive any communication on the faulty TV. The room was also a bit tired in need of a renovation. The toaster also needed some attention.

Dear Lindy, Thank you for your feedback. I’m very sorry to hear the issue with the TV was not resolved during your stay despite being reported multiple times. More importantly, I apologise for the lack of communication and follow-up from our team, as this is not the level of service we aim to provide. Your comments regarding the condition of the room and the toaster have also been noted and will be raised with our maintenance team for review. We appreciate you bringing these matters to our attention. Kind regards, Jordan Mantra Crown Towers

Customer review rating 4.5/5

Sayena T. P. Families - Confirmed reviews ALL

Loved our stay here. The pools and spa are amazing and the poolside kiosk was great - does great smoothies. Rooms were super spacious and nice. Only negative is the taps in both bathrooms was very difficult to turn off so they were often running a bit. The door to the apartment could also do with a fresh paint.

Dear Sayena Thank you for your lovely feedback. We’re so pleased to hear you loved your stay and enjoyed the pools, spa, and poolside kiosk — great to hear the smoothies were a hit! It’s also wonderful to know you found the apartment spacious and comfortable. We appreciate your comments regarding the bathroom taps and the apartment door, and these will be passed on to our maintenance team for review. Thank you again for your feedback and we hope to welcome you back again soon! Kind regards, Jordan Mantra Crown Towers

Customer review rating 5.0/5

Ebony R. Families - Confirmed reviews ALL

Amazing Staff central location

Dear Ebony, We very much appreciate your comments regarding your stay at the Mantra Crown Towers Surfers Paradise. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Jordan Front Office Manager

Other web-users rate our hotel

  • 656 reviews 9.4/10 Location
  • 1,064 reviews 5.4/10 Room
  • 553 reviews 7.2/10 Service
  • 67 reviews 2.8/10 WiFi
  • 530 reviews 8.5/10 Pool
  • 530 reviews 2.5/10 Cleanliness
  • 514 reviews 4.8/10 Amenities
  • 342 reviews 3.2/10 Vibe

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