BreakFree Imperial Surf Surfers Paradise 3 stars

Customer review rating (ALL Rating) 4.2/5 385 reviews

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Description

Hotel extras

  • Our onsite facilities include a heated indoor pool, outdoor pool, sauna, and tennis courts.

  • Short walking distance to Cavill Mall, where you'll find a variety of shopping & dining venues

  • Escape from the hustle in your spacious self-contained apartments with stunning ocean views

  • Experience the ultimate thrill at one of the amazing theme parks (transfers available)

  • Our perfect position makes catching public transport very accessible

Our accommodation(s)

Hotel location

BreakFree Imperial Surf Surfers Paradise

80 The Esplanade
4217 SURFERS PARADISE
Australia

GPS:-27.996665, 153.430021

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Shuttle
  • Wi-Fi
  • Air conditioning
  • 100% Non Smoking Property

2 pools

Take a dip in the resorts indoor and outdoor heated pools.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.2/5  385 reviews

Customer review rating 2.5/5

W. W. B. S. Business - Confirmed reviews ALL

30 min to be able to check in, after finding the reception closed at 5pm. I arrived at 7pm. Had no idea and had to find a number to call, tired from a 4am start to the day. I was then told by the after hrs team I had no booking but to hold, 6 min later I hung up. Called my travel agent who called after hrs and then called me back, saying they'd found it. I called back after hrs having been told to ask for someone by name. On hold another 6 min. Hung up and called back to be told that person was busy. I then explained that I was tired and sitting in my car outside a deserted building and needed help. They did help. By accident the automatic doors worked after being told I would have to tailgate someone into the foyer to get to the key safe. Remember its deserted so this was lucky. Just not suitable for business travellers and your after hrs team dont know their job. Staying Mon to Fri for 2 more months but found somewhere more suitable.

Thank you for taking the time to tell us about your experience at the BreakFree Imperial Surf Surfers Paradise. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Breakfree, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Nicki Blackley

Customer review rating 2.0/5

Darren C. Friends - Confirmed reviews ALL

For what we paid, it was not worth the money. Only one lift in the building was working, and when we got in the unit we found that the sliding door to the balcony could not be opened. On the bright side, the Receptionist that booked us in was lovely.

Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, Nicki Blackley

Customer review rating 5.0/5

Roxanne P. Families - Confirmed reviews ALL

Great location close to the shops and restaurants very clean and spacious comfortable rooms beautiful views friendly staff very helpful and polite nice pool and outdoor area

Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Nicki

Customer review rating 4.5/5

Karen R. Couples - Confirmed reviews ALL

Love the upgrades that have been completed to units and amenities

Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Nicki

Customer review rating 1.5/5

Alison W. Families - Confirmed reviews ALL

You are paying mostly for the view!! The apartment was very rundown with shower doors not working causing water to flow onto the floor and creating slip risks, cupboards and drawers were hard to open, the lounges were grossly stained and could do with a steam clean, there were no cleaning products or tea towels provided and there were cockroaches and ants in the kitchen. However, the apartment was very spacious, linen and floors were clean and the view was spectacular. I don't mind retro, old or aged but the apartment we stayed in needs some investment!!

Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. . If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, Nicki

Other web-users rate our hotel

  • 267 reviews 9.8/10 Location
  • 422 reviews 7/10 Room
  • 184 reviews 7/10 Service
  • 31 reviews 2.9/10 WiFi
  • 154 reviews 3.1/10 Amenities
  • 139 reviews 4.2/10 Cleanliness
  • 56 reviews 6.3/10 Pool

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