BreakFree Imperial Surf Surfers Paradise 3.5 stars

A group of 4 of us stayed in a 2 bedroom apartment and were very disappointed. Pros: Reception was friendly; kitchen was modern and clean; views were fantastic; close to Cavill Avenue Cons: Very tired and rundown lobby/reception; door to room was shaky and we felt very insecure leaving as it would be very easy to break into; carpets and rugs were filthy; bed blankets were dirty; bathrooms were very dated (stains in cupboards and very old basins, taps etc; mild smell of stale smoke in apartment; patio furniture was rusted out; shower head wouldn't stay up so we could only use the one in the ensuite

Have stayed here over the last few years with really enjoying our time there. however this time we had no internet no foxtel although when booking it confirmed it was included we also found the maintenance man was extremely rude on multiple occassions. The front office was poorly attended as were the phones the pool access was extreemly poor with the contact number never being answered to gain access to the spa or pools and then the sauna out of service, then we were phoned while away at a family dinner telling us to move our car,again I had said i was parked in the correct parking and asked for that to be confirmed i then called the complex 6 times accross a matter of time without anyone answering the phone so had to catch a taxi back to the complex worried they were going to tow our car upon arrival only to be told they had the wrong person. This could have been easily resolved by simply checking our check in card to the cars rego so again not only did this put our family dinner on hold but also cost extra funds due to poor management. The airconditioners in the room had not been maintained excess mould and dirt build up with a slimy disease ridden full water pan tray under the condensing unit, extreemly bad health risk for children. We did not recieve what they offered as in the way of foxtel, internet, sauna etc when we booked as advertised on line.

We had a great time great place love seeing the watch the sea

an escape away from every day life. extremely relaxing being on the balcony taking in amazing ocean views.

Excellent, we had a beautiful sub penthouse room with nothing to fault. Ocean views are brilliant, eating breakfast watching whales in so good. Close to the mall and tram, this is my favourite place ti stay on the Gold Coast. Management with a smile

With perfect ocean views, the floor to ceiling doors/windows to the balcony were filthy & hadn’t been cleaned in a long time. Cockroaches in the main bathroom. Advertised with Foxtel & free internet, neither of which was available/working. Great location. The gentleman at reception was very friendly as was the lady on call with reception phone.

I stay here all the time and usually love. This trip the unit was not ready to rent. It looked lovely though bathrooms old but there was water pooling in middle of main bathroom floor so we could not use toilet or bath (constantly pooled within 15 mins of mopping). Was unsafe as very slippery. The onsuite shower door was hanging off hinge and could not use it as unsafe. All windows were filthy from construction site. I had to clean the front sliding doors as the windows so I didn't have to look at the dirt and so we could enjoy the view. Finally a minor detail but the oven would not turn on, a let down for me because we are renovating at home and I have not had an oven so i was looking forward to using yours.

A lovely position opposite the beach, a nicely furnished apartment, good responsive staff.

Our room 14D was very clean and well presented I would definitely choose this room again. Unfortunately our planned family holiday for over 12 months and booking 4 apartments was over shadowed by the craziness of the coronavirus at the present time which did take away the fun of our planned holiday with some family cutting there stay short. Credit and thanks to the management and staff who at this time were taking extra care and cleaning down of everything all the time due to the coronavirus. Staff were all friendly and nice except for one male staff member who was on some nights in the outdoors area and always had a comment to make in an very unfriendly manner. Would I recommend Imperial Surf yes definitely would I stay there again yes we all enjoyed our stay the best we could under the present circumstances maybe another stay would be good when life settles down again and gets back to normal. The pools and outdoor areas were always very clean and well maintained excellent accommodation in Surfers Paradise at a reasonable cost/rate. Our family had 4 different apartments and while the basic layout was the same they were all different with great views of the beach and the city.

We enjoyed the whole experience

Large apartments which are in an awesome location. Indoor pool is great for bad weather.

Great position could walk every where great public transport

Our stay was perfect Misty, Jacquie & Rajish we’re so very accomodating, could not of asked for anything more so very happy, unfortunately we had to leave 7 days early due to corona virus as we are from Tasmania so we had to be back in Tassie by 12 o’clock Friday 20th due to isolating rules, so we were very sad but we will be back, absolutely loved our stay just perfect, kids had a fantastic time

This facility was run down, poorly maintained and dirty.

Spectacular views from 38th floor. This is one of Surfers' older high rise buildings and is a bit tired. Very good value.