BreakFree Imperial Surf Surfers Paradise 3 stars

Customer review rating (ALL Rating) 4.2/5 426 reviews

BreakFree Imperial Surf Surfers Paradise - Image 1
BreakFree Imperial Surf Surfers Paradise - Image 2
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80 The Esplanade, 4217 SURFERS PARADISE, Australia

Description

Hotel extras

  • Our onsite facilities include a heated indoor pool, outdoor pool, sauna, and tennis courts.

  • Short walking distance to Cavill Mall, where you'll find a variety of shopping & dining venues

  • Escape from the hustle in your spacious self-contained apartments with stunning ocean views

  • Experience the ultimate thrill at one of the amazing theme parks (transfers available)

  • Our perfect position makes catching public transport very accessible

Our accommodation(s)

Hotel location

BreakFree Imperial Surf Surfers Paradise

80 The Esplanade
4217 SURFERS PARADISE
Australia

GPS:-27.996665, 153.430021

Telephone

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Shuttle
  • Wi-Fi
  • 100% Non Smoking Property

2 pools

Take a dip in the resorts indoor and outdoor heated pools.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.2/5  426 reviews

TripAdvisor Rating  3.9/5  812 reviews

Fun family times in an ideal location.

TripAdvisor rating 4.0/5

paulienz2015 Families - TripAdvisor review

Fantastic value for money, location and facilities. Obviously not going to reach the heights of others in the area but is perfect for a family on an adventure with so much to do in the area. Really enjoyed the run, beach dip, pool and sauna routine available each morning. Kitchen was great and the ocean view magic.

Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Nicki Blackley

Noisy with lots of construction, not clean

TripAdvisor rating 1.0/5

DeanieProctor Families - TripAdvisor review

Positives had a great view & central. However negatives well outweighed any positives with water leaks from windows when raining, very noisy construction occuring in room next door, and also major construction site behind apartment block. No mention of such on website. Would not have come to this apartment building if i had been aware of the construction. This was particularly frustrating as our original booking was with a different Accor Apartment block and we were transferred to this one by Accor Breakfree and Realty Reservations. Other Accor sites mention such construction if some is occurring onsite or nearby. Sheets were stained on arrival. Broken sliding door handle in what is supposedly a refurbished room. Hallway on our floor was dirty and smelt. Offer of a room change was to another room in the complex directly in line above with the construction of our current room, so was as noisy. 2nd option was to a room straight above the next door noisy construction site. No point! We were promised an email from the manager on day 3 of our 10 day stay re our concerns. Took my follow up after departure to get a response. A poor response of excuses that the windows are the Body Corps responsibilty and towels in front of windows during rain are what is required. Also that the management have no pre warning of construction in apartments. We arrived Saturday it started Monday they would known...why put us in a room next door? Also that it is shown on website about construction...a lie! Would not stay at Breakfree Imperial Surf again and recommend others do not. As a Gold Accor member I have been left very disappointed in Accor as a whole

Thanks for taking the time to rate and comment on your recent stay. I have emailed you back directly and i am sorry that you didn't take up the offer of the room move, as it would have been more suitable for you. We hope you still enjoyed your stay and we look forward to welcoming you back again. Kind Regards Nicki

Well located however

Customer review rating 2.0/5

Anonymous Families - Confirmed reviews ALL

The hotel is well located however, the upkeep of the unit, the cleanliness and fixtures were appalling. Bathrooms had hair over the floor and 8n the sink, fixtures were covered in dust, bathroom door was screwed together with approximately 20 screws to hold the panel on. It costs about $50 to replace a door. It was quite windy on the 2’th floor so, this caused the balustrade on the deck to vibrate like a tuning fork that kept us awake most nights, extremely noisy and irritating. Overall, the unit was okay with some new appliances however, this was let down by the cleanliness of the unit and general upkeep. Also, don’t expect the internet to be fast or have the TV connected to it, it just doesn’t happen, very disappointing especially in today’s climate where everything relies on internet connectivity

Dear JULIANE G., Thank you for taking the time to tell us about your experience at the BreakFree Imperial Surf Surfers Paradise. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Nicki Blackley

Very disappointing wouldn't ever stay again!

Customer review rating 1.5/5

Nadine Families - Confirmed reviews ALL

When we first arrived we wondered what we were coming to stay at. The halls were very tired and smelly on the floor our apartment was located. We opened the door to find water from the rain leaking from the windows across the lounge floor. 2 days into our 10 day stay we heard construction occuring in the very next room, we were awoken by the noise of pneumatic drills. After complaining we were offered to move to another apartment a few floors above, but directly in line with the one having construction, so noise reverberated straight up. We declined as it was also extremely noisy. A 2nd relocation option was above a major construction site behind the apartment block, working with massive diggers and was also very noisy and unsuitable. Other Accor accommodation providers mention on their websites there may be noise due to surrounding construction or refurbishments in the complex. This is NOT something Imperial Surf mention on their website. We would not have booked a stay if we had known the building was having construction occurring, or that there was a construction site nearby. We were promised an email from the manager on day 3 of our stay due to our concerns. This never arrived. I contacted Accor direct after day 9 to raise my concerns. They forwarded my email back to Imperial Surf advising I would receive a reply. Still no response from Imperial Surf. It took further chasing by myself to get a response. The response received from Imperial Surf's Manager is felt to be a total cop out, stating the Management and apartment owners are not owners of the windows. This is the Body Corporates responsibility. That towels need to be put in front of windows where there are leaks. With regards to the construction noise, management said they don't know when this is occurring and when it does it is noted on the website. Totally untrue. We arrived Saturday, the construction we noted started first thing Monday. Why put someone in the room next door? No offer of partial refund or discount was offered for our stay. However a 'possible ' discount was offered for a future stay at Imperial Surf. Management likely knew this is something we will never take up, as we would never stay in this apartment block again and recommend others also avoid booking at this premise. As a Gold Accor member I have been left feeling very disappointed in the Accor brand. Particularly as my booking was with another Breakfree Apartment block on the Gold Coast and 6 weeks before our stay we were contacted by Accor Apartments and Realty Reservations to advise they needed to relocate our booking as that Premise was no longer being used as a Breakfree booking complex. They transferred us to Breakfree Imperial Surf. I checked the website of Imperial Surf for construction comments before accepting the transfer.

Thanks Nadine, We do understand the frustration of the works that were carried out, and I am sorry but it is true that we don\'t know when works are been done, until like all owners and residents in the building we find out via a notice in the lift or hearing the works. If the building works itself is been carried out via the Body Corporate we are informed and we do put this on our website. But owners doing renovations we are not advised of until as noted above. Sorry I was not advised of you wanting an email from me, but when I was informed of you wanting a reply to your email that you sent to Accor I did reach out to you, requesting a copy of your email. We are very sorry that you didn\'t enjoy your stay, and had we been notified in advance that an owner was going to be doing renovations of some sort, we wouldn\'t have allocated the unit that was given to you. I do believe that one of the other two rooms that was offered to you may have been a better option for you all. We do hope to welcome you back, so please ensure that you contact me directly as I am sure you can agree the views from the units are breath taking. Once again we thank you for taking the time to place your comments and take the time to email us your concerns. Kind Regards Nicki

Centrally located

Customer review rating 4.5/5

Karen Couples - Confirmed reviews ALL

Have been coming for the past 40 years, the latest upgrade to facilities have given the complex a new lease on life, making it more appealing to visit. Having public transport at the back-door is really convenient. The ability to walk to shops & entertainment is spot on.

Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Nicki Blackley

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Other web-users rate our hotel

  • 230 reviews 9.5/10 Location
  • 400 reviews 6.7/10 Room
  • 169 reviews 7.3/10 Service
  • 35 reviews 1.7/10 WiFi
  • 126 reviews 4.2/10 Cleanliness
  • 63 reviews 6.8/10 Pool
  • 20 reviews 2.7/10 Food

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.