BreakFree Imperial Surf Surfers Paradise 3 stars

Customer review rating (ALL Rating) 4.3/5 531 reviews

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Description

ALLSAFE approved hotel

Hotel extras

  • Our onsite facilities include a heated indoor pool, outdoor pool, sauna, and tennis courts.

  • Short walking distance to Cavill Mall, where you'll find a variety of shopping & dining venues

  • Escape from the hustle in your spacious self-contained apartments with stunning ocean views

  • Experience the ultimate thrill at one of the amazing theme parks (transfers available)

  • Our perfect position makes catching public transport very accessible

Our accommodation(s)

Hotel location

BreakFree Imperial Surf Surfers Paradise

80 The Esplanade
4217 SURFERS PARADISE
Australia

GPS:-27.996665, 153.430021

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Shuttle
  • Wi-Fi
  • 100% Non Smoking Property

2 pools

Take a dip in the resorts indoor and outdoor heated pools.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.3/5  531 reviews

TripAdvisor Rating  4.0/5  785 reviews

Certificate of excellence 2022

Fantastic!!

Customer review rating 5.0/5

Leigh Families - Confirmed reviews ALL

This was our second stay and the sub penthouse was even better than the first. Great holiday!!

Dear Leigh C., We very much appreciate your comments regarding your stay at the BreakFree Imperial Surf Surfers Paradise. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Nicki Blackley

Well located excellent apartment

Customer review rating 5.0/5

Anonymous Couples - Confirmed reviews ALL

We had a great time well located very clean and spacious apartment with excellent parking available.

Dear IAN C., We very much appreciate your comments regarding your stay at the BreakFree Imperial Surf Surfers Paradise. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Nicki Blackley

Very in happy with the unit

Customer review rating 2.0/5

Tahnee Families - Confirmed reviews ALL

I had book this holiday 5 months prior to the date. I had booked to 2 bed deluxe unit. When we arrived we were allocated room 14A. When opening the room it was untidy 15 chairs in total spread across the whole tiny unit. There was nothing deluxe about it. Floor was dirty and there was as a note saying we cannot access the balcony between 7am to 4pm due to work happening. I was definitely not happy with that especially then knowing we were down here to celebrate our child’s 1st birthday. So I went to reception and told the lady that we are not happy with the unit and like a different room. She was able to find us another one and we were given the keys to 7b. When we got to this unit the whole unit was dusty and carpets were not cleaned or vacuumed. Sliver fish running across the couches and we couldn’t use the stove as the air vent was caked in dust and dust and who knows what was hanging from the vents. We were not happy at all with this apartment and once again there was nothing deluxe about it the kitchen was so old it was the original kitchen when the building was built. So I went down to reception again and said we were not happy with this apartment either and asked if there was anything else available and I don’t mind paying extra. But before I could even finish my sentence I was cut off and told there’s nothing available. But was so many units available you was hardly any cars in the unit and you could still book a unit for the same days we were staying. We couldn’t enjoy our stay at all the room was terrible and we know there were much better units available for us to stay in. It really was disappointing that what I paid for definitely was not what we stayed in. And because of this we most likely never stay here again.

Dear tahnee h., Thank you for taking the time to tell us about your experience at the BreakFree Imperial Surf Surfers Paradise. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At BreakFree, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Nicki Blackley

Poor maintenance, unsecure room

Customer review rating 2.0/5

Adam Families - Confirmed reviews ALL

We booked a room with an ocean view and when we checked in, our room was around the side of the building, plus one of the glass sliding doors to the balcony didn’t even latch closed (very dangerous with 2 young kids). They then moved us to a room on the front of the building where we should’ve been to start with after 2 nights of our 6 night stay, which then only led to more issues. The drains continuously blocked up, the shower wouldn’t drain and would flood the bathroom floor and worst of all the door handle to our room wouldn’t lock properly. Only positives were good location and view of the beach.

Dear Adam W., Thank you for taking the time to tell us about your experience at the BreakFree Imperial Surf Surfers Paradise. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At BreakFree, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Nicki Blackley

Well located

Customer review rating 3.5/5

Anonymous Families - Confirmed reviews ALL

Not enough routine utensils or paper towel or tissue boxes some routine regular stuff was not available which makes our stay bit difficult, Good location and nice view floor are very wet and doors not locked properly not safe to keep our belongings inside. Lucky building manager is good and change thedoor lock and front desk need to listen to customer rather than arguing and say need to shut the door properly, door lock was actually broken and unable to lock the door but manager fixed it.

Dear JIGAR S., We very much appreciate your comments regarding your stay at the BreakFree Imperial Surf Surfers Paradise. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Nicki Blackley

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Other web-users rate our hotel

  • 276 reviews 9.7/10 Location
  • 444 reviews 6.8/10 Room
  • 207 reviews 8/10 Service
  • 18 reviews 2.4/10 WiFi
  • 168 reviews 4.8/10 Cleanliness
  • 39 reviews 5.6/10 Value

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