BreakFree Imperial Surf Surfers Paradise 3 stars

This was our second stay and the sub penthouse was even better than the first. Great holiday!!

We had a great time well located very clean and spacious apartment with excellent parking available.

I had book this holiday 5 months prior to the date. I had booked to 2 bed deluxe unit. When we arrived we were allocated room 14A. When opening the room it was untidy 15 chairs in total spread across the whole tiny unit. There was nothing deluxe about it. Floor was dirty and there was as a note saying we cannot access the balcony between 7am to 4pm due to work happening. I was definitely not happy with that especially then knowing we were down here to celebrate our child’s 1st birthday. So I went to reception and told the lady that we are not happy with the unit and like a different room. She was able to find us another one and we were given the keys to 7b. When we got to this unit the whole unit was dusty and carpets were not cleaned or vacuumed. Sliver fish running across the couches and we couldn’t use the stove as the air vent was caked in dust and dust and who knows what was hanging from the vents. We were not happy at all with this apartment and once again there was nothing deluxe about it the kitchen was so old it was the original kitchen when the building was built. So I went down to reception again and said we were not happy with this apartment either and asked if there was anything else available and I don’t mind paying extra. But before I could even finish my sentence I was cut off and told there’s nothing available. But was so many units available you was hardly any cars in the unit and you could still book a unit for the same days we were staying. We couldn’t enjoy our stay at all the room was terrible and we know there were much better units available for us to stay in. It really was disappointing that what I paid for definitely was not what we stayed in. And because of this we most likely never stay here again.

We booked a room with an ocean view and when we checked in, our room was around the side of the building, plus one of the glass sliding doors to the balcony didn’t even latch closed (very dangerous with 2 young kids). They then moved us to a room on the front of the building where we should’ve been to start with after 2 nights of our 6 night stay, which then only led to more issues. The drains continuously blocked up, the shower wouldn’t drain and would flood the bathroom floor and worst of all the door handle to our room wouldn’t lock properly. Only positives were good location and view of the beach.

Not enough routine utensils or paper towel or tissue boxes some routine regular stuff was not available which makes our stay bit difficult, Good location and nice view floor are very wet and doors not locked properly not safe to keep our belongings inside. Lucky building manager is good and change thedoor lock and front desk need to listen to customer rather than arguing and say need to shut the door properly, door lock was actually broken and unable to lock the door but manager fixed it.