BreakFree Imperial Surf Surfers Paradise Hotel 3.5 stars

Comfortable. Some noise from construction work next door, but not too intrusive.

We really like our stay at Imperial Surf. The staff at Reception were so helpful especially Rajesh and Misty. Appt was very pretty and cleaning staff need to check whether floor was wiped properly.

A short walk to everything Short drive to theme parks Very clean Friendly staff

Accomodation and hospitality met all expectations of a great holiday away. Down side consistent wifi trouble every single day and no immediate resolutions after hours. Very very Frustrating.

This is our third time staying here. Love the location and facilities. The views are exceptional.

I checked into a two bedroom apartment suite on 9th Nov for 3 nights. Was given a room at level 4 . Overall apartment looks dated apart from one of the bedroom which was newly renovated. Upon check in, realised that all of the fans ( low ceiling) are full of dust and the air conditioning filter were full of dust ( not to be kidding, it looks like it hasn't been wash for years). I'm a person suffering from asthma so I'm very particular with this sort of condition. I was offered an upgrade but found them to be the same condition so the receptionist on duty offer to clean up the room again instead. We weren't given details of the free internet upon check in and the reception happen to be closed over weekend . Upon arrival, the receptionist said it's OK for me to leave my car on the ground level since it's already parked. Two days after i had a warning notice on the windscreen advising that i'm risking the car to be clamped if i don't move it from the visitor parking. With the chargeable rate, I would rather pay abit more for better hotels/apartments.

LOved our apartment. Nice and clean and comfortable. The view was beautiful just a shame about the construction all around and noise which was disappointing for us coming from the bush. Just bad timing on our part.

Rooms have a great view, everything you need. Great facilities and the staff are very helpful and friendly. Kitchens lack a bit of storage space when you are there for a week and don't want to eat out every day. Great place to stay.

I felt that the dated and shabby interior was presented in the best possible light and was spotlessly clean. Perfect position. Staff were obliging and the gardens and communal amenities are kept pristine.

Views fantastic. Hotel in dire need of refurbishment. Very disappointed with the standard from the time we opened the door. Spoke to reception shortly after. One balcony door did not lock, the gentleman said it was really no problem because nobody could get in, it was repaired. About 15items missing from kitchen list. Didn’t use the stove/oven looked unclean. Main bathroom maintenance was a disgrace, sink didn’t fit properly had a gap between basin and counter top, amateur patch up work around bath, chips in the bath. Have photos. Came back on the first night to find cockroaches (mainly in the kitchen) pest controller was called. Ceiling fans were rusty and look like they had just been painted over. Thick layer of dust on the ceiling fans, have not been dusted in a while. Did over hear another customer complaining to management about hotel standard also.

very good

Great location, staff very friendly and helpful. The apartment suited our needs and our budget. Sliding glass door could do with some maintenance. But overall a great place to stay and we have several times before and intend to do again.

We had a blast staying with you guys again! I really loved the renovations that have been completed since the last time we stayed with you guys. Our high rise/beach front room took our breath away and we were stoked. Next time I'd like to stay in a beach front room but a little higher up if possible that would be my only minor nit-picking change.

Great location, however, the only access that my husband had to the building was through the basement car park. He is in a wheelchair and could not access the building via the front doors due to the steps. If he did not have his electronic wheel to help him up the driveway he would not have been able to get out of the building as it is very steep. Some thought should be put into modifying the entrance to the building to support people with a disability.

little disappointed that we didn't get the preferred side seeing that we are long term customers and Mantra members . It didn't even have Foxtel . Not to much to ask for a little loyalty back would be nice .