Novotel Surfers Paradise Hotel 4 stars

The staff were friendly, the room was nice but there was a wine stain on the carpet near the bed which had me a little hesitant to stay the night. I had also made a specialy request considering it was an anniversary if there couldve been flower petals or wine in the room. I was replied with its duely noted via email. Qi down the road gifted me a wine bottle and chocolates for my birthday a couple years back so was a little dissapointing. Over all the stay was okay but probably wouldnt come back.

Enjoyable except for breakfast , my Accor app did not work code sent to old number even though my profile was up to date. Excellent service from reservation lady. No water bottles in our room

The hotel staff were very helpful and friendly and offered to check us in early as the room was available. The rooms seems to be renovated since our last visit and it was very comfortable. A few disappointments - firstly the member free water never arrived as promised, but that is not such a big deal. The air conditioning struggled to keep the room cool. I remember this from last time too. The cleanliness of the room coffee and tea cups was terrible. We had to clean old coffee residue off the inside of one cup. So much for COVID cleaning standards.

Spent 3 nights. Bed was amazing as was the view. Would have loved a coffee machine. BUT! Staff were responsive. Did not like the car parking situation. Just parking in a supermarket. Should have designated parking for safety. Would not stay again for this reason.

Staff friendly and helpful, Room clean and well serviced. Parking impossible on Saturday as hotel spaces occupied by shoppers. Restaurant only open Sat, Sun for breakfast only. Cafe understaffed. 40 min wait

Overnight business trip . Good room great view

Had a wonderful experience was there to celebrate one of my mates birthday. The staff was great as well specially FO night team had great conversation with them.

What a great night on the Gold Coast! Easy drive in concierge / parking then friendly front office staff everywhere to help! Perfectly clean room & great set up for a family stay. We slept like babes in the comfortable 'cloudbed' & it actually felt like I had my own room with the twin beds around the corner, very clever. Can't beat the location for the teen girls who enjoyed being right on top of Cavill Ave - definitely offering the full glammy GCoast experience. Oh plus the Housekeeping team did a very caring follow up when my daughter lost her Airpods, most appreciated.

Centrally located, nice room, yummy meals, car parking on arrival wasn't the best we had to park long way away nowhere near Novotel area.

Stayed with my daughter for 4 nights, although the weather wasn't great, we had a lovely time. The staff were all very helpful and attentive, we enjoyed breakfast, and enjoyed a cocktail at the pool area. The room was a king, with an ocean view and balcony it was a good size and very comfortable.

We found the room to be fairly average although you could see there were attempts at updating them. The ceiling was still peeling in places, grout in bathroom needs fixing, bit of a strange layout when staying with others as nowhere to change except in corner of bathroom for privacy. However the customer service was exceptional which would make me stay again. From the moment turning up the gentleman at reception went above and beyond and even measured the height of our car to make sure it would fit in the car park due to restricted heights. Anthony and John in the Blvd restaurant topped off the stay with first class service. These 2 gents should be commended and are an asset to your company. With 2 unwell children they helped me out immensely with our takeaway breakfast order (even though it was after 10) and by time we left it felt like they were friend within a 15 minute window of time. That to me is amazing service.

The room had an amasing view from the balcony. Pity the bed wasn’t turned 360degrees so you could see the view from bed. Spacious room. The GO Green campaign was good and demonstrated commitment to reducing energy consumption. I was impressed. Staff were friendly but didn’t always understand. Fast lifts but the card readers didn’t always work. The pool and spa area were relaxing.

I understand that you have to watch your costs during this Pandemic, but my sleep experience was unpleasant, due to the building temperature is ultimately controlled by the Hotel, I was sweaty and couldn't sleep. I would prefer you charged more and dialled down the temperature more (My room was set to 18 but didn't get anywhere near it). I'll give it one more go, otherwise, I will be unlikely to stay here again. Other than the above, the staff where terrific!

Location was perfect, bed was comfy, however the room wasn't very cleaned. We had quite a few cockroaches in the room which felt really dirty.

Rooms were clean and spacious with modern decor. Staff friendly and helpful. Pool surround needs an upgrade of tiles and found elevators slow. Overall I would stay at with you again.