Novotel Surfers Paradise 4 stars

Customer review rating (ALL Rating) 4.0/5 4,550 reviews

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Cnr of Surfers Paradise Blvd, and Hanlan Street, 4217 SURFERS PARADISE, Australia

Description

Hotel extras

  • Bronze winner in the Deluxe Accommodation category for the 2019 Queensland Tourism Awards

  • Located in the heart of Surfers Paradise, 150m from the beach

  • All Surfers Paradise accommodation rooms have balconies & beautiful ocean or hinterland views

  • Swimming pool, spa, gym, and BBQ facilities

  • Versatile meeting and events venues-wedding ceremony and reception venues available

Our accommodation(s)

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Hotel location

Novotel Surfers Paradise

Cnr of Surfers Paradise Blvd, and Hanlan Street
4217 SURFERS PARADISE
Australia

GPS:-28.0029127, 153.4286896999

Telephone
Fax +61 7 5592 0026

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
Near the property
  • Car park

BLVD Café & Bar

Non contractual photo

Enjoy all day dining from breakfast to dinner and delicious food & beverage items all day in-between.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.0/5  4,550 reviews

TripAdvisor Rating  3.7/5  1,430 reviews

Customer review rating 5.0/5

Rana S. Business - Confirmed reviews ALL

I stayed there for a night after spend 22 nights in another hotel and I am repenting why did I stayed in another hotel for 22 night I should be staying here. Exceptional customer service I want to mention Nathan from service he was very helpful and caring. He organised everything the way I like and did over & above. Now onwards whenever I will be going to gold coast that’s the only place I will be staying just because of excellent customer service and clean comfortable bed above ocean view room no noises 😍 for work I visit Gold Coast every month for two weeks at this stage but definitely I am only staying in this hotel

Thank you so much for your wonderful feedback! We're thrilled to hear that you enjoyed your stay with us and that our beautiful ocean view and exceptional customer service made such a positive impression. Nathan will be delighted to know that his efforts had a significant impact on your experience. We’re always here to ensure our guests have a comfortable and enjoyable stay, so it’s fantastic to hear we’ve earned your loyalty. We can’t wait to welcome you back on your next visit to the Gold Coast! Best regards L Barnett Guest Experience & Loyalty Manager

Customer review rating 3.5/5

Jaiden R. Business - Confirmed reviews ALL

I have mixed emotions writing this review as I find it quite challenging. The hotel defiently had its positives and negatives like any where. Check in was seamless, however the check in staff member could’ve had more personality. All he said was “hello” and the room number about 5 minutes later. Never explained anything, pointed to the elevators, spoke about breakfast etc. so that was slightly disappointing. The room itself was good but not what I expected either. It was a very dark room and the lighting is incredibly poor. The room felt a little bit doomy. The bed and pillows were very comfortable and I got a good nights rest. The air conditioner though seemed to struggle to bring the room temperature down though so that was a little uncomfortable. I missed housekeeping three days in a row, so come the last day the room was starting to get a little tacky. The buffet breakfast had a good selection and hit the mark each morning, however the cafe downstairs was a little hit and miss. Waiting 20 minutes for a gin and tonic was a little excessive and service was very time consuming with only one person working in there. Overall the hotel presents very nicely and was good. I just don’t think it was my “cup of tea” so to speak. I don’t believe I would personally stay there again, however I would still recommend it to others.

Thanks for sharing your thoughts with us! I’m glad to hear that you had a seamless check-in and enjoyed the buffet breakfast selection. However, I’m sorry to hear that your experience was mixed and that some aspects didn’t meet your expectations. I appreciate your feedback regarding the check-in process. We strive for welcoming interactions, and I’ll be sure to share your comments with our team. I’m also sorry that the room's lighting and air conditioning weren’t up to par during your stay. We understand how important a comfortable environment is. Regarding housekeeping, I apologise for the missed service. Our goal is to ensure that every guest has a pleasant stay, and I’m sorry that we fell short here. As for the café service, I appreciate your patience and will address your feedback with the team to improve efficiency. Thank you again for your recommendations, and I hope you find a hotel that suits your needs better on your next trip! Best regards L Barnett Guest Experience & Loyalty Manager

Customer review rating 4.0/5

Erik V. H. Solo - Confirmed reviews ALL

A very positive experience. Particularly fantastic staff who helped with printing documents. I keep coming back for the location. Perhaps a room refresh would do wonders. I have been staying here for many years now, however the room has not changed at all. Also the breakfast could be a little cheaper. I travel weekly and have seen it all. Overall well done.

Thank you for your kind words! It’s wonderful to hear that you enjoy our location and appreciate our friendly staff. We’re glad we could assist you with your documents. We truly value your feedback about the room refresh and breakfast pricing. Your insights help us improve and enhance the experience for all our guests. We hope to welcome you back soon for another great stay! Best regards L Barnett Guest Experience & Loyalty Manager

Customer review rating 2.5/5

Hardik P. Families - Confirmed reviews ALL

The Staff are amazing. The place really needs some TLC. Its lacks basic security measures, two day visit we encountered multiple people push through to swimming pool area and wandering hotel corridors.

Thanks for your feedback! I'm glad you enjoyed our location and the staff's service. I appreciate your concerns regarding security, and I assure you we take this matter seriously. We’ll continue to work on improving our guest experience. Best regards L Barnett Guest Experience & Loyalty Manager

Customer review rating 5.0/5

Emma V. Friends - Confirmed reviews ALL

Location was absolutely amazing and a beautiful room

Thanks for your wonderful feedback! We're thrilled to hear you loved our location and enjoyed your room. It’s always great to know our guests appreciate the beauty of Surfers Paradise. We hope to welcome you back soon! Best regards L Barnett Guest Experience & Loyalty Manager

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Other web-users rate our hotel

  • 3,358 reviews 9.3/10 Location
  • 4,530 reviews 6.4/10 Room
  • 3,257 reviews 7.3/10 Service
  • 125 reviews 3.5/10 WiFi
  • 1,720 reviews 5.5/10 Comfort
  • 1,637 reviews 4.7/10 Cleanliness
  • 1,557 reviews 4.2/10 Amenities
  • 1,215 reviews 7/10 Breakfast

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.