Novotel Surfers Paradise Hotel 4 stars

FROM THE MOMENT WE ARRIVED TO THE MOMENT WE CHECKED OUT WAS A GREAT STAY AND LOOKING FORWARD TO ANOTHER STAY SOON WITH OUR SON AND HOPING FOR A OCEAN VIEW FAMILY ROOM, THE STAFF ARE VERY ACCOMODATING AND GO ABOVE AND BEYOND THANK YOU NOVOTEL

The rooms are modern and aircon works well. The pool area is great witha spa. However, you will be kept up with the street noise, there must be bar next door that plays music until 2am. Not suited for those who are travelling for work and need a good night rest.

Good location and staff are friendly & helpful. Facilities and rooms are outdated though and can do with a spruce up! Also, the restaurant and cafe is really limited, would be good to have more on offer food wise!

The room was just beautiful, and the restaurant team were sensation, in particular, Sean who made us feel e tra special

we are frequenting this hotel for many years and stay in the same location. We got our room, we were allowed early access and also late check out which was a big bonus. However, we were disappointed with the service. Many items were missing and we had to request them frequently. The room the bed wasn't organised, set professionally. Breakfast was very poor and we booked for buffet breakfast. Only on the weekend was breakfast sufficient. We realise the situation because of the pandemic but even on week days it could have been better with more offerings...

Suitable location, price and standard.

Good clean room with a great view

....all good

The hotel itself is located in a fantastic spot and the room was immaculate. However, my only complaints would be that checkin took a long time and that the parking situation is horrible. It took us about 30 minutes standing in like to check in and another 30 or so just to find a park. I feel like the staff did the best job they could, it was just a super busy time.

Always a pleasure to stay at novotel surfers paradise. A little bit disappointed with room service. Or lack there of. We phoned to get breakfast delivered, they took our order and rang us back 10 minutes later saying they don't actually do room service breakfast on weekends and we can go down and pick it up but they don't have half of what we ordered. So I just cancelled the whole lot. The information sheet said room service is available 6.30am. So I think this needs looking into.

I was given a superior room although booked and paid for a deluxe room. The superior room is not any better than a motel. I checked with the staff and moved to the room I paid for, but it should have happened at the first place.

Great bed, room was nice. Door to veranda was hard to push open as the rollers were stuck and the shower screen hung over the edge of the bath which drenched the floor so we had to use our towels to prevent our clothes from getting wet.

High class Renee the front office manager was brilliant

central location disappointed that restaurant was not open and pool temp was like a bath not refreshing at all

Room location and view was great. There was finger nails left in bedside draw. Went to reception reportrd it. Went for a walk 1 and a half hours the fingernails had not been removed rang housekeeping young man came and vacuumed and disinfect. My partner used the iron and there was someone's bra left behind. Reported this and supervisor came and organised new ckeanet. Felt very uncomfortable the first night wondering if our sheets were clean or not. Spoke to reception they offered us a 15 dollar credit for inconvenience. Which was an insult as you can get this as the green payment if you don't have room attended. First 2 days breakfast was in the cafe limited choice served luke warm and you could only have coffee or juice not both. Paying the same amount but you can't have cereal fruit yoghurt juice wide variety of cooked etc which we had on the last morning. Steak night we waited 35 minutes to receive our steaks both cooked med rare even though one was ordered med, the veges were luke warm. We ate this because we didn't want to wait agsin. Asked for face washers 2 hours later rang again as they hadn't arrived. The service at this Novotel is terrible. We gave up asking for anything and even considered moving accomodation. Fuji checked us into the hotel when we arrived and he was friendly, helpful and informative thus experience is where the service stopped. When checking out Fuji was on again and we spoke to him about our experience and he was kind enough to wave our parking and meal balance 75 dollars. It's such a shame that such a beautiful place is a let down due to lack of service. Novotel is my fabourite accor accomodation and we stay at Novotel Darling Harbour in sydney where it is always perfect.