Novotel Surfers Paradise 4 stars

Customer review rating (ALL Rating) 4.0/5 4,544 reviews

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Description

Hotel extras

  • Bronze winner in the Deluxe Accommodation category for the 2019 Queensland Tourism Awards

  • Located in the heart of Surfers Paradise, 150m from the beach

  • All Surfers Paradise accommodation rooms have balconies & beautiful ocean or hinterland views

  • Swimming pool, spa, gym, and BBQ facilities

  • Versatile meeting and events venues-wedding ceremony and reception venues available

Our accommodation(s)

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Hotel location

Novotel Surfers Paradise

Cnr of Surfers Paradise Blvd, and Hanlan Street
4217 SURFERS PARADISE
Australia

GPS:-28.0029127, 153.4286896999

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
Near the property
  • Car park

BLVD Café & Bar

Non contractual photo

Enjoy all day dining from breakfast to dinner and delicious food & beverage items all day in-between.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.0/5  4,544 reviews

TripAdvisor Rating  3.7/5  1,430 reviews

Customer review rating 4.5/5

Joseph S. Couples - Confirmed reviews ALL

very satisfied.

Thank you so much for your kind words! We're thrilled to hear that you had a great stay and were very satisfied. We hope to welcome you back soon for another wonderful experience. Best regards L Barnett Guest Experience & Loyalty Manager

Customer review rating 4.0/5

Rhiannon S. Families - Confirmed reviews ALL

We stayed 3 nights with our kids to get the full Surfers Paradise experience and the Novotel gave us the perfect location for that. Walking distance to everything - the beach, food, entertainment. The hotel itself was nice but a tad run down in places. We enjoyed the buffet breakfast each morning. The pool area which is being renovated, wasn’t great. Not enough shade or umbrellas, the dark tiles around the pool were scorching hot to walk on. The bathroom was ridiculously small in the apartment. Our room sleeps 4 people, and the bathroom was tiny and badly laid out, so made it awkward to use the bathroom with kids. But the hotel gave us the perfect spot to explore Surfers Paradise, and we’d stay again!

Thanks so much for sharing your thoughts on your recent stay! I’m thrilled to hear that you and your kids enjoyed our prime location and the buffet breakfast. It sounds like you made the most of your time in Surfers Paradise! I appreciate your feedback regarding the pool area and the bathroom layout. We are currently renovating the pool to enhance the experience for our guests, and I apologize for any inconvenience this may have caused. Regarding the bathroom, I understand how important space is, especially when traveling with family, and I appreciate you bringing this to our attention. We’re glad to know you’d consider staying with us again, and we can’t wait to welcome you back for another wonderful holiday! Best regards L Barnett Guest Experience & Loyalty Manager

Customer review rating 0.5/5

Tun Y. Business - Confirmed reviews ALL

There is no clean bottle water in the room. The reception told me to drink tap water which was very smelly. The balcony is under repairing.

Thank you for your feedback. On arrival, all guests are provided with a large refillable water bottle in their room, and you are most welcome to visit our café at any time where the team will happily refill this for you at no extra charge. We are currently undergoing renovations, which are clearly communicated across all booking platforms, including within the confirmation details provided prior to arrival. Thank you for your understanding. Best regards, L Barnett, Guest Experience & Loyalty Manager

Customer review rating 5.0/5

Mark C. Solo - Confirmed reviews ALL

Quick attention & service, easy parking, plus a lovely room & view

Thanks so much for your kind words! We're thrilled to hear you enjoyed our location and had a pleasant stay with us. It's great to know that our team provided quick service and that you loved your room and view. Best regards L Barnett Guest Experience & Loyalty Manager

Customer review rating 5.0/5

Rana S. Business - Confirmed reviews ALL

I stayed there for a night after spend 22 nights in another hotel and I am repenting why did I stayed in another hotel for 22 night I should be staying here. Exceptional customer service I want to mention Nathan from service he was very helpful and caring. He organised everything the way I like and did over & above. Now onwards whenever I will be going to gold coast that’s the only place I will be staying just because of excellent customer service and clean comfortable bed above ocean view room no noises 😍 for work I visit Gold Coast every month for two weeks at this stage but definitely I am only staying in this hotel

Thank you so much for your wonderful feedback! We're thrilled to hear that you enjoyed your stay with us and that our beautiful ocean view and exceptional customer service made such a positive impression. Nathan will be delighted to know that his efforts had a significant impact on your experience. We’re always here to ensure our guests have a comfortable and enjoyable stay, so it’s fantastic to hear we’ve earned your loyalty. We can’t wait to welcome you back on your next visit to the Gold Coast! Best regards L Barnett Guest Experience & Loyalty Manager

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Other web-users rate our hotel

  • 3,339 reviews 9.2/10 Location
  • 4,507 reviews 6.4/10 Room
  • 3,241 reviews 7.3/10 Service
  • 125 reviews 3.5/10 WiFi
  • 1,708 reviews 5.5/10 Comfort
  • 1,627 reviews 4.7/10 Cleanliness
  • 1,551 reviews 4.2/10 Amenities
  • 1,210 reviews 7/10 Breakfast

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