Novotel Surfers Paradise 4 stars

Customer review rating (ALL Rating) 4.0/5 4,335 reviews

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Description

Hotel extras

  • Bronze winner in the Deluxe Accommodation category for the 2019 Queensland Tourism Awards

  • Located in the heart of Surfers Paradise, 150m from the beach

  • All Surfers Paradise accommodation rooms have balconies & beautiful ocean or hinterland views

  • Swimming pool, spa, gym, and BBQ facilities

  • Versatile meeting and events venues-wedding ceremony and reception venues available

Our accommodation(s)

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Hotel location

Novotel Surfers Paradise

Cnr of Surfers Paradise Blvd, and Hanlan Street
4217 SURFERS PARADISE
Australia

GPS:-28.0029127, 153.4286896999

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
Near the property
  • Car park

BLVD Café & Bar

Non contractual photo

Enjoy all day dining from breakfast to dinner and delicious food & beverage items all day in-between.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.0/5  4,335 reviews

Customer review rating 0.5/5

Leanne C. Couples - Confirmed reviews ALL

Mould in bathroom, called down to reception waited 45minutes, then had to go down stairs and demand service from housekeeping . No phone from room direct to housekeeping.

Thank you for sharing your feedback. Please accept my sincere apologies for the delays you experienced on arrival. Unfortunately, on this particular day our Front Office team was not fully staffed due to unexpected team member illness, which did impact service times. I am also very concerned to read your comments regarding the cleanliness and maintenance of the bathroom and floors. This is not the standard we aim to provide, and your feedback has been shared with both our Housekeeping and Maintenance teams for review. Best regards, L Barnett Guest Experience Manager

Customer review rating 5.0/5

Peter M. Couples - Confirmed reviews ALL

After a four hour drive, we were so pleased to find that our room was ready and amazed that we had been upgraded to an executive room on the 30th Floor. Thank you Daniel.

Hi Peter, Thanks so much for your kind words! We're thrilled to hear you enjoyed your stay and appreciated the upgrade to an executive room. Daniel will be delighted to know he made your arrival special after your long drive. We can't wait to welcome you back! Best regards L Barnett Guest Experience & Loyalty Manager

Customer review rating 0.5/5

Ross C. Solo - Confirmed reviews ALL

Terrible had to move rooms 3 times and I have seen more air come out of a fart than that aircon

Customer review rating 3.0/5

Enver S. Families - Confirmed reviews ALL

Bathrooms where shockingly small and inadequate

Hi Enver, Thanks for sharing your thoughts. I'm sorry to hear that the bathroom size didn't meet your expectations. We appreciate your feedback as it helps us improve our facilities for future guests. Best regards L Barnett Guest Experience & Loyalty Manager

Customer review rating 5.0/5

Sachin A. Friends - Confirmed reviews ALL

We had a great stay at Novotel and would especially like to thank Jiho for the amazing service. He was very helpful, friendly, and went above and beyond to assist us during our stay. Staff like him really make the experience special. Highly appreciated!

Dear Sachin, Thank you so much for your wonderful feedback! We're thrilled to hear you had a great stay and that Jiho made such a positive impression. Our team strives to provide exceptional service, and it’s lovely to know it made your experience special. We hope to welcome you back soon! Best regards L Barnett Guest Experience & Loyalty Manager

Other web-users rate our hotel

  • 3,253 reviews 9.1/10 Location
  • 4,432 reviews 6.4/10 Room
  • 3,140 reviews 7/10 Service
  • 126 reviews 3.9/10 WiFi
  • 1,671 reviews 5.4/10 Comfort
  • 1,591 reviews 4.6/10 Cleanliness
  • 1,537 reviews 4.1/10 Amenities
  • 1,157 reviews 6.9/10 Breakfast

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