Novotel Surfers Paradise 4 stars

Customer review rating (ALL Rating) 4.0/5 4,253 reviews

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Description

Hotel extras

  • Bronze winner in the Deluxe Accommodation category for the 2019 Queensland Tourism Awards

  • Located in the heart of Surfers Paradise, 150m from the beach

  • All Surfers Paradise accommodation rooms have balconies & beautiful ocean or hinterland views

  • Swimming pool, spa, gym, and BBQ facilities

  • Versatile meeting and events venues-wedding ceremony and reception venues available

Our accommodation(s)

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Hotel location

Novotel Surfers Paradise

Cnr of Surfers Paradise Blvd, and Hanlan Street
4217 SURFERS PARADISE
Australia

GPS:-28.0029127, 153.4286896999

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
Near the property
  • Car park

BLVD Café & Bar

Non contractual photo

Enjoy all day dining from breakfast to dinner and delicious food & beverage items all day in-between.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.0/5  4,253 reviews

Customer review rating 3.0/5

Mitch M. Couples - Confirmed reviews ALL

Hotel location is very good, however the hotel is very outdated and needing an upgrade. Staff were excellent to deal with.

Hi Mitch, Thanks for your feedback! I’m glad you enjoyed our location and found our staff to be excellent. I appreciate your comments about the hotel's condition, and we’re always looking for ways to improve. Your thoughts are valuable to us! Best regards L Barnett Guest Experience & Loyalty Manager

Customer review rating 3.0/5

Adam S. Families - Confirmed reviews ALL

Check in below average, housekeeping average, breakfast excellent, restaurant staff excellent, overall 6/10

Hi Adam, Thanks for your feedback! I'm glad to hear you enjoyed breakfast and our restaurant staff. I’m sorry to learn that your check-in and housekeeping experiences didn’t meet expectations. We'll certainly take your comments to heart as we aim to enhance our guests' experiences. Best regards L Barnett Guest Experience & Loyalty Manager

Customer review rating 3.0/5

Oscar T. Couples - Confirmed reviews ALL

You should be advised that we cannot use the pool during the day only after 4:00pm for compensation you should be not charging the parking.

Thank you for your feedback. We’re sorry for any disappointment regarding access to the pool during your stay. Please note that our current renovations, including limited pool access, are communicated across our website, booking channels, and pre-arrival emails. We appreciate your comments regarding parking; however, as the car park is privately owned, we are unable to waive these charges. Thank you again for sharing your experience, and we hope to welcome you back again. Best regards, L Barnett Guest Experience Manager

Customer review rating 5.0/5

Vicki H. Families - Confirmed reviews ALL

Great place to stay. Room was perfect and awesome views. Nice special treats. Just in right place. Would go back there any time. And recommend it to others

Hi Vicki, Thank you so much for your wonderful feedback! We're thrilled to hear that you enjoyed your stay, the amazing views, and those special treats. It’s fantastic to know you’d recommend us and plan to return. We can't wait to welcome you back! Best regards L Barnett Guest Experience & Loyalty Manager

Customer review rating 4.0/5

Jyrki J. L. Families - Confirmed reviews ALL

The Penthouse was internally beautiful and comfortable. However, the service was chaotic unfortunately. Breakfast in the restaurant also somewhat chaotic due to the busy New Year period perhaps but still inexcusable.

Hi Jyrki, Thanks for your feedback! I’m glad to hear you enjoyed the Penthouse and found it comfortable. I apologize for the service chaos you experienced during breakfast; it can get quite busy during peak times like New Year. We appreciate your understanding and hope to see you again! Best regards L Barnett Guest Experience & Loyalty Manager

Other web-users rate our hotel

  • 3,210 reviews 9.1/10 Location
  • 4,376 reviews 6.5/10 Room
  • 3,103 reviews 7/10 Service
  • 122 reviews 4/10 WiFi
  • 1,637 reviews 5.4/10 Comfort
  • 1,583 reviews 4.7/10 Cleanliness
  • 1,523 reviews 4.1/10 Amenities
  • 1,153 reviews 6.9/10 Breakfast

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