Novotel Surfers Paradise 4 stars

Customer review rating (ALL Rating) 4.1/5 3,476 reviews

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ALLSAFE approved hotel

Hotel extras

  • Bronze winner in the Deluxe Accommodation category for the 2019 Queensland Tourism Awards

  • Located in the heart of Surfers Paradise, 150m from the beach

  • All Surfers Paradise accommodation rooms have balconies & beautiful ocean or hinterland views

  • Swimming pool, spa, gym, and BBQ facilities

  • Versatile meeting and events venues-wedding ceremony and reception venues available

Our accommodation(s)

Take advantage of our Flight + Hotel offers


Hotel location

Novotel Surfers Paradise

Cnr of Surfers Paradise Blvd, and Hanlan Street

GPS:-28.0029127, 153.4286896999

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
Near the property
  • Car park

BLVD Café & Bar

Non contractual photo

Enjoy all day dining from breakfast to dinner and delicious food & beverage items all day in-between.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.1/5  3,476 reviews

TripAdvisor Rating  3.5/5  1,352 reviews

Great place

Customer review rating 5.0/5

Mal D. Solo - Confirmed reviews ALL

Totally professional and completely comfortable

Poor experience

TripAdvisor rating 1.0/5

Voyager36445604718 TripAdvisor review

We didn't get the room we booked and paid for, we booked a room with 2 double beds ocean view, we got a room with one double bed facing north.. when I returned to the front desk to explain they said they would upgrade me to a room with 2 single beds and a roll out bed ... I couldn't get them to understand it's not a upgrade it's a downgrade from what we booked and paid for, the manager wasn't helpful but smug,.. management explained sarcastically that the booking system had frozen and was being rebooted and I could stand at the counter and wait or have a complimentary drink at the bar... ( The 3 other front desk staff weren't having issues checking people in on supposed frozen rebooting computer system). In the end we didn't get what we booked and paid for, apparently the free mini bar consisting of 3 drinks and a kit kat was the big upgrade... The room was tired, old, dirty, the phone didn't work, the wifi access code nowhere to be found.. long black hairs in the bathroom, zero hand sanitizer at anytime at dispensers in the foyer, dirty room, I wouldn't recommend staying here after our experience... We were very disappointed and honestly felt ripped off...

Filthy and dated

Customer review rating 1.0/5

Sam Families - Confirmed reviews ALL

On arrival, there was no recognition of platinum status, no welcome amenity. When we entered the room, it was disgusting, used towels still in the bathroom, even someone's used razor. The bathroom was very old, dated and small. It had brown stains on all the silicone, truly putrid. We had to ask for housekeeping as no-one ever came, no clean towels. It was lucky we didn't need to be in the room often. The worst Accor stay I have ever had. Not even a view to be had. I didn't go to breakfast as my expectations were so low. Hubby did and it was a fight to get a feed at the pig trough. They gave up and headed out for breakfast.

Great location. Close to beach and shops

Customer review rating 4.0/5

Cheryl Families - Confirmed reviews ALL

Had a bit of a wait for check -in but after that it all went smoothly.

Good Location

Customer review rating 2.0/5

Brian T. Couples - Confirmed reviews ALL

Very noisy. The doors require anti slam device. Ignorant guests in neighbouring room continually slamming room door and access door.

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Other web-users rate our hotel

  • 2,256 reviews 9/10 Location
  • 3,260 reviews 6.4/10 Room
  • 2,373 reviews 7.7/10 Service
  • 117 reviews 3.8/10 WiFi
  • 1,310 reviews 5.4/10 Comfort
  • 1,153 reviews 5.1/10 Cleanliness
  • 974 reviews 4.6/10 Amenities
  • 830 reviews 7.6/10 Breakfast

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