Novotel Surfers Paradise 4 stars

Customer review rating (ALL Rating) 4.1/5 3,518 reviews

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ALLSAFE approved hotel

Hotel extras

  • Bronze winner in the Deluxe Accommodation category for the 2019 Queensland Tourism Awards

  • Located in the heart of Surfers Paradise, 150m from the beach

  • All Surfers Paradise accommodation rooms have balconies & beautiful ocean or hinterland views

  • Swimming pool, spa, gym, and BBQ facilities

  • Versatile meeting and events venues-wedding ceremony and reception venues available

Our accommodation(s)

Take advantage of our Flight + Hotel offers


Hotel location

Novotel Surfers Paradise

Cnr of Surfers Paradise Blvd, and Hanlan Street

GPS:-28.0029127, 153.4286896999

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
Near the property
  • Car park

BLVD Café & Bar

Non contractual photo

Enjoy all day dining from breakfast to dinner and delicious food & beverage items all day in-between.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.1/5  3,518 reviews

TripAdvisor Rating  3.5/5  1,352 reviews

Perfect location, nice hotel

Customer review rating 5.0/5

Claire F. Families - Confirmed reviews ALL

The hotel was in a perfect location, central to everything. The hotel was very well presented. The room was slightly dated but was clean and functional. We stayed for 6 nights and opted to get the room serviced less in exchange for a room credit which paid for our daily coffee! Can't complain, will be our go to place everytime we're up there!

Dear Claire, We greatly appreciate you taking the time to share your positive feedback about your recent stay at our hotel. It's wonderful to hear that you found our location perfect and that the hotel's presentation met your expectations. We're delighted to know that you enjoyed your stay despite the room being slightly dated. Your satisfaction with the cleanliness and functionality of the room is very important to us, and we're glad that it contributed to an overall positive experience. It's great to see that you took advantage of our Go Green and that it covered your daily coffee expenses. We are pleased to hear that it worked well for you. Once again, thank you for choosing our hotel, and we can't wait to see you again soon! Best regards, Lorrelle Barnett Guest Experience & Loyalty Manager

Good location

Customer review rating 3.5/5

Anonymous Couples - Confirmed reviews ALL

Pleasant stay. Only issue was bathroom had a bit of black mould on the tiles and roof. Rooms could use a renovation to sort that out. Otherwise no complaints.

Dear Doretha, Thank you for taking the time to share your feedback regarding your recent stay at our hotel. We sincerely apologise for the inconvenience caused by the presence of a bit of black mould in the bathroom. Please rest assured that we take this matter seriously, and our housekeeping team has addressed it promptly. We genuinely appreciate your feedback and the opportunity to address your concerns. Thank you once again for choosing our hotel, and we look forward to see you in the future. Best regards, Lorrelle Barnett Guest Experience & Loyalty Manager

Well located

Customer review rating 4.0/5

Anonymous Couples - Confirmed reviews ALL

Extremely noisy elevated

Dear N., Thank you for taking the time to provide feedback on your recent stay at our hotel. We sincerely appreciate your comments. We're pleased to hear that you found our hotel's location convenient. We are situated in the heart of Surfers Paradise and at times it can become noisy. We value your feedback, and we hope to have the opportunity to welcome you back. Thank you for choosing Novotel Surfers Paradise. Best regards, Lorrelle Barnett Guest Experience & Loyalty Manager

Nice location but some problems.

Customer review rating 2.0/5

Anonymous Couples - Confirmed reviews ALL

Staff were very nice, not much to complain about. Only problem was that the bedsheets had stains on them. Additionally, the shower had not been cleaned and there was hair in the drain upon arrival. Also disappointed there was no follow up email to the reservation glitch that said we hadn’t paid, couldn’t get through to the reservation line multiple times on multiple days until I had to contact Accor Support to get on the line.

Overnight stay

Customer review rating 4.5/5

Noel Couples - Confirmed reviews ALL

Only had time for a one night stay. Have a great room overlooking mall and beach. Unfortunately it was over schools and for older couple like us it was a bit noisy. Hotel staff were helpful and friendly

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Other web-users rate our hotel

  • 2,293 reviews 9/10 Location
  • 3,311 reviews 6.4/10 Room
  • 2,407 reviews 7.6/10 Service
  • 120 reviews 4.1/10 WiFi
  • 1,335 reviews 5.4/10 Comfort
  • 1,173 reviews 5.1/10 Cleanliness
  • 978 reviews 4.6/10 Amenities
  • 838 reviews 7.5/10 Breakfast

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