Novotel Surfers Paradise 4 stars

Dear lynne1691-11, Thank you for taking the time to write a Trip Advisor post following your recent stay at Novotel Surfers Paradise, it is always a pleasure to receive such wonderful feedback from our guests! I am pleased that you were immediately made to feel welcome by Sheridan when when she checked you in during a busy time at the Hotel and I will personally chare your feedback with her. I am pleased that you enjoyed the great views from your room that beat your expectations which continued through into your breakfast experience. Thank you for your endorsement lynne1961-11 and my Team and I look forward to welcoming you back to Novotel Surfers Paradise again very soon for another memorable stay, Best Regards, Paul Morton General Manager Novotel Surfers Paradise

Dear Jenny We very much appreciate your comments regarding your stay at the Novotel Surfers Paradise. We are so glad that your husband enjoyed his surprise night away from the driving. It is always a pleasure to receive positive feedback. I will share your comments with our team. Might I recommend joining the ALL Loyalty Membership Program. This will ensure your received special offers from all of the Accor branded hotels of which we have a few on the East Coast. Maybe you could make this type of stay-caytion a regular date night. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Deb Hicks Hospitality Administrator Novotel Surfers Paradise

Dear Tiffany We very much appreciate your comments regarding your stay at the Novotel Surfers Paradise. It is always a pleasure to receive feedback. I will share your comments with our team regarding the height limit in our car park given it is a low limit. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind regards Deborah Hicks Hospitality Administrator Novotel Surfers Paradise

Dear Simone, Thank you for taking the time to tell us about your experience at Novotel Surfers Paradise, I am sorry that your experience did not meet your expectations; please allow me to express my apologies. I am sorry for the response that you received from the Reception Team member when enquiring about a room move and the confusion that resulted. The Deluxe Rooms are situated on Levels 6 - 24 of the Hotel and I apologise that this was not part of the discussion with you as this would have provided you with a choice of either a higher floor or a change of room type which may not have been the Deluxe Room as booked through Luxury Escapes. I am sorry that you found the cot provided for your baby noisy and it woke them up, I can understand ho frustrating this would have been for you both. I have shared your comments with the Housekeeping Manager in order for them to check all of the cots in stock prior to them being deployed to rooms. I have also shared your feedback regarding Food & Beverage with the F&B Operations Manager and the Executive Chef as the responses that you were given is not what is expected from the Team when receiving requests from our guests, even when we are busy and I am sorry that we have let you down in this regard. I appreciate your sharing your concerns Simone and rest assured that your feedback will assist my Team and I improve the service and communication here at the Hotel and it is my hope that you will change your mind and give us the opportunity to serve you better in the future. Best Regards, Paul Morton General Manager Novotel Surfers Paradise