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Novotel Surfers Paradise Hotel 4 stars

Customer review rating 4.2/5 10,293 reviews

ALLSAFE approved hotel

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Novotel Surfers Paradise
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+ 25 Services

Hotel extras

  • Bronze winner in the Deluxe Accommodation category for the 2019 Queensland Tourism Awards

  • Located in the heart of Surfers Paradise, 150m from the beach

  • All Surfers Paradise accommodation rooms have balconies & beautiful ocean or hinterland views

  • Swimming pool, spa, gym, and BBQ facilities

  • Versatile meeting and events venues-wedding ceremony and reception venues available

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 11h00

Paying

Services and practical information
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Babysitting on request Paying
  • 100% non-smoking hotel
  • Air conditioned
  • Gold Coast Airport Paying
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-out Paying
  • Dry cleaning / Ironing Paying
  • Currency exchange
  • Porter
  • Concierge
Leisure and activities
  • Swimming pool
  • Fitness centre
  • Massage
  • Babysitting on request Paying
  • Tennis
Catering
  • Breakfast Paying
  • 1 Restaurant(s)
  • 1 Bar(s)
  • Room service
Business services
  • 10 Meeting room(s)
  • Conventions hotel
  • Web Corner on a Mac
  • Copy/print service available

Hotel location

Novotel Surfers Paradise

Cnr of Surfers Paradise Blvd
and Hanlan Street
4217 surfers paradise
australia

Tel: +61755793499

Fax: (+61)755920026

Check-in from 14h00

Check out up to 11h00

  • By plane

    Gold Coast Airport At 22km / 13 miles - Shuttle paying

  • By train

    Helensvale At 11km / 6 miles

GPS :-28.0029127, 153.4286896999

Our accommodation(s)

Novotel Surfers Paradise offers a wide range of accommodation options to suit couples, families and business travellers. Perfect for anyone looking to experience the beach vibes of Surfers Paradise. .

Our restaurants and bars

BLVD Café & Bar

Type of cuisine: Cafe

Enjoy all day dining from breakfast to dinner and delicious food & beverage items all day in-between.

Blvd Cafe & Bar

Blvd Bar is open 7 days, serving coffee, snacks and light meals for breakfast, lunch and dinner.

Non contractual photo

  • Monday
  • Tuesday
  • Wednesday
  • Thursday
  • Friday
  • Saturday
  • Sunday

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 10

  • Maximum size: 522

  • Maximum capacity: 400 people

  • Maximum banquet capacity: 400 people

Find out more

Our guest reviews for
Novotel Surfers Paradise

100% genuine reviews from our guests

Find out more

ALL Rating 4.2/5

10,293 reviews

TripAdvisor Rating 4.0/5

1,231 reviews

Great stay at hotel and location

TripAdvisor rating 4.0/5

Matthew D 15/09/2021 TripAdvisor review

The Novotel Surfers Paradise is a great location with friendly and helpful staff. We were in a recently renovated room that was very comfortable with an excellent view of Surfers beach. The location is on top of a shopping mall that accesses Cavil Avenue with a short walk to the beach. We will definitely be returning to this hotel.

Exceptional

TripAdvisor rating 5.0/5

mjflanders 15/09/2021 TripAdvisor review

Staff were very friendly with excellent service. Room really clean. Water hot. Bed comfortable. weekend buffet breakfast delightful. Everyone went over and above to ensure our stay was way more than what we expected. I would rate this stay well and truly over 5 stars and would definitely stay there again. Couldn’t fault it anywhere.

Cool water

Customer review rating 3.5/5

Russell F. Couples - 10/09/2021 Confirmed reviews ALL

Very good except for no hot water

Beauty

Customer review rating 4.5/5

Torquil M. Couples - 10/09/2021 Confirmed reviews ALL

People were great and the position is incredible

Super friendly staff

Customer review rating 5.0/5

Sarah Friends - 10/09/2021 Confirmed reviews ALL

Couldn’t recommend Novotel Surfers paradise enough. Every single staff member we met was lovely and did everything they could to make our stay super enjoyable!

Well located

Customer review rating 4.0/5

Neville G. Couples - 09/09/2021 Confirmed reviews ALL

Can’t fault the room and staff. Just disappointed with the quality of food presented at the cafe.

Clean and comfortable rooms with great Surfers Paradise Beach views

Customer review rating 5.0/5

Nicholas H. Couples - 08/09/2021 Confirmed reviews ALL

Along with great rooms with excellent Surfers Paradise beach views, a great team of staff who ensured our stay was spot on.

Love staying at The Novotel Surfers Paradise

Customer review rating 5.0/5

Anthony H. Couples - 08/09/2021 Confirmed reviews ALL

Rooms are clean and tidy and smell great. Staff are always super friendly and helpful. This hotel is located central to everything in Surfers Paradise. The buffet breakfast on the weekend is such good value for me. We have stayed here many times and look forward to staying many more! We never have anything bad to say about the staff here, but on Sunday morning (05.09.2021), I went to the counter to ask for our invoice, as we didn't get one throughout the night and I could not remember what it was called. When I was at the counter, trying to think of the word 'invoice' (this was at 7am and had not had my coffee!!) the man, I am unsure of his name, mimicked me and was sarcastic in his mimicking. I walked away thinking how unprofessional of him and I didn't like his attitude at all, but honestly, that is the only somewhat negative experience I have had here. All the other staff, throughout the entire hotel, are amazing!

Great location

Customer review rating 4.5/5

Jean Couples - 07/09/2021 Confirmed reviews ALL

Quick trip to the coast for a celebration. Nice room with a great view of the ocean and surrounds. Lovely big room with balcony and a very comfortable bed. Firm beds and good Wi-fi are both important for hotel stays for me so l was very pleased with both.

Fabulous stay

Customer review rating 5.0/5

Noelleen M. Families - 07/09/2021 Confirmed reviews ALL

As usual the service was amazing and the upgrade was appreciated as it was my birthday both us and my daughters room

Pleasant room with a good view

Customer review rating 3.5/5

Chris G. Couples - 07/09/2021 Confirmed reviews ALL

In general experience was good, reception was helpful and the room was clean and pleasant. I did have a very poor experience with the coffee machine on Saturday morning when I went to use it and the room filled with the smell of rotten milk which took some time to clear even after I put it in the corridor and asked house keeping to remove it. In addition there was no spare pillows in the room and three on the bed, I didn't bother calling for another but this is something simple that would have made the stay better.

Brief Stay, Wish We Stayed Longer

Customer review rating 5.0/5

Brighde G. Families - 07/09/2021 Confirmed reviews ALL

Loved our stay! We've stayed at a fair few hotels, and Novotel at Surfers Paradise was fantastic. The room itself was about what you'd expect for this price range, no complaints there. The facilities as a whole were well maintained too. I was surprised at how quiet it was, either there were only well behaved guests there or noise doesn't carry between rooms/floors, a nice change. There was enough lifts that we got one very quickly each time- Long wait times on lifts is a massive pet peeve of mine. Every interaction we had with staff members was 15/10, they were all friendly and seemed genuine. I'm not a fan of the Surfers Paradise area in general, but Novotel was a great stay. I'd come back, and just stay on premises tbh

Everything was perfect

Customer review rating 4.5/5

Lalit B. Friends - 07/09/2021 Confirmed reviews ALL

The only comment I will make is that the breakfast selection was poor compared to previous times. We could not order omelettes .

Great Location

Customer review rating 5.0/5

Kez Friends - 07/09/2021 Confirmed reviews ALL

Great location, the rooms are big and bright

Great Facilities

Customer review rating 5.0/5

Catherine B. Families - 06/09/2021 Confirmed reviews ALL

Clean and tidy, amazing buffet breakfast, comfy beds, pool and spa area plus a tennis court and close to Cavill Ave for all your other needs. Not to mention the tram stop to take you on a journey!

Great location comfy beds

Customer review rating 4.5/5

Sig Families - 06/09/2021 Confirmed reviews ALL

Great beds, dark rooms for sleeping, awesome central location. Didn’t like the loud sound of lifts when they arrive on the floor.

Amazing hospitality, perfect stay

Customer review rating 5.0/5

Reiana P. Families - 05/09/2021 Confirmed reviews ALL

From the minute we checked in, we were treated like royalty. Our check in staff member was exceptional - sorry I can’t remember his name but he went over and above for us and made everything easy, simple and cared for - thank you for making our stay amazing. Rooms and facilities were amazing, views exceptional. Can’t thank you guys enough.

Customer review rating 3.0/5

Anonymous Solo - 05/09/2021 Confirmed reviews ALL

Disappointed there was no room service, I was told there was at the check in counter.

Well Located

Customer review rating 4.0/5

Tony Business - 05/09/2021 Confirmed reviews ALL

Room was noisy with wind coining through glass sliding door. A lot of noise of people moving around coming from the floor above us until early hours Saturday

Never disappointed

TripAdvisor rating 5.0/5

TanScan 25/08/2021 TripAdvisor review

Perfect spot close to everything shopping restaurants fast quick easy check in/out friendly welcoming staff this is always our go to spot for surfers paradise I’m an Accor club member so their are lots of perks that come with this 👍

Dear TanScan, Thank you for taking the time to write a Trip Advisor post following your recent stay at Novotel Surfers Paradise, it is always a pleasure to receive such positive feedback from our return Accor Live Limitless loyalty guests. Thank you for your comments regarding your stay with us and I will share your feedback with my Team as I know that they will be as pleased as I am to know that you had a very enjoyable time once again throughout your stay including their friendly welcome back. Thank you again for your endorsement TanScan and my Team and I hope to welcome you back to Novotel Surfers Paradise once again very soon, thank you for your Loyalty! Best Regards, Paul Morton General Manager Novotel Surfers Paradise

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