Novotel Surfers Paradise 4 stars

Customer review rating (ALL Rating) 4.0/5 4,399 reviews

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Cnr of Surfers Paradise Blvd, and Hanlan Street, 4217 SURFERS PARADISE, Australia

Description

Hotel extras

  • Bronze winner in the Deluxe Accommodation category for the 2019 Queensland Tourism Awards

  • Located in the heart of Surfers Paradise, 150m from the beach

  • All Surfers Paradise accommodation rooms have balconies & beautiful ocean or hinterland views

  • Swimming pool, spa, gym, and BBQ facilities

  • Versatile meeting and events venues-wedding ceremony and reception venues available

Our accommodation(s)

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Hotel location

Novotel Surfers Paradise

Cnr of Surfers Paradise Blvd, and Hanlan Street
4217 SURFERS PARADISE
Australia

GPS:-28.0029127, 153.4286896999

Telephone
Fax +61 7 5592 0026

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
Near the property
  • Car park

BLVD Café & Bar

Non contractual photo

Enjoy all day dining from breakfast to dinner and delicious food & beverage items all day in-between.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.0/5  4,399 reviews

TripAdvisor Rating  3.7/5  1,434 reviews

Customer review rating 4.5/5

Emily C. Couples - Confirmed reviews ALL

Had no real issues with the stay at all - all interactions with staff were pleasant and friendly, and all service extraordinary. Room was clean, housekeeping was quick and efficient. Some shade around the pool area would have been really appreciated, as would have any acknowledgement of our special anniversary request. We asked for a late check out, which was given with no issues, even though we didn't need it in the end - was appreciated!

Hi Emily, Thanks so much for taking the time to share your experience with us! I’m delighted to hear that you had a wonderful stay and enjoyed the friendly service from our team. I truly appreciate your feedback regarding the pool area; I'll certainly pass that along to our team. I'm also sorry that we missed acknowledging your special anniversary request. It’s important to us to make such occasions memorable, and your input will help us improve. Thanks again for staying with us, and we hope to welcome you back soon! Best regards L Barnett Guest Experience & Loyalty Manager

Customer review rating 4.5/5

Chea K. Couples - Confirmed reviews ALL

As a favorite hotel for us, it’s well located, familiarity with the area and staff makes our stay more enjoyable. We had few pleasant upgrades in between and hope more in the future.

Hi Chea, Thanks for your lovely feedback! We're thrilled to hear that you enjoy our location and that our staff made your stay even better. We appreciate your loyalty and look forward to welcoming you back for more upgrades in the future! Best regards L Barnett Guest Experience & Loyalty Manager

Customer review rating 4.0/5

Natalie F. Friends - Confirmed reviews ALL

Nice facilities good location only thing is that the shower was slightly dirty so could have been cleaned better as it wasn’t appealing and the noise at night was very loud but that is out of your control

Hi Natalie, Thank you for your feedback! I’m glad to hear you enjoyed our facilities and location. I apologize for the cleanliness issue with the shower and appreciate your understanding regarding the noise at night. We strive to provide a great experience for all our guests. Best regards L Barnett Guest Experience & Loyalty Manager

Customer review rating 4.0/5

Heidi M. Friends - Confirmed reviews ALL

Unfortunately we got off to a bad start when we tried to check-in early after a confirmation email was sent from the hotel. That's okay, we went across the road for some cocktails and came back later! Room was lovely, just super loud obviously due to the location. We had a great stay. Check-out process was super easy and loved the discounted parking!

Hi Heidi, Thank you for your kind words and for sharing your experience! I’m glad to hear you enjoyed your room and found the check-out process smooth. I apologize for the confusion with your early check-in; we appreciate your understanding. As you mentioned, our vibrant location does come with some noise, and we do our best to minimize any disturbances. It's great to know you loved the discounted parking too! We hope to welcome you back again soon. Best regards L Barnett Guest Experience & Loyalty Manager

Customer review rating 3.5/5

Courtney F. Business - Confirmed reviews ALL

Overall was great - easy check in and out. Room was incredibly spacious and the bed was extremely comfortable. My only feedback, for the purposes for ongoing training and operational management services: 1) Only disappointment was that guests were not notified on arrival that the access to the pool was unavailable. I had to find this out when arriving to Level 5 and the notice on the door to access the pool at another hotel. Informing guests upon arrival of any changes to hotel guest amenities access would be the courteous action here. 2) Unfortunately upon attempting to use the kettle on the first night, I discovered it was soiled from a previous guest. It appears that housekeeping had not inspected the kettle when setting up the room for the booking. Reception had rectified the issue very promptly that evening and delivered a new kettle for the room to replace the soiled one. My only advice is that operationally the checking of the appliances that are for guest use within the room, are made part of a check list before the guests occupy the room to avoid any future issues.

Hi Courtney, Thank you for taking the time to share your feedback with us! I’m glad to hear that you enjoyed the spacious room and comfortable bed, as well as the smooth check-in and check-out process. I appreciate your comments about the pool access notification. I understand how important it is to keep our guests informed about any changes, and I’ll make sure to pass your suggestion along to the team for improvement. We strive to keep our guests updated as much as possible. I’m also sorry to hear about the kettle issue. I’m glad our reception team was able to assist you promptly. Thank you again for your insights, and I hope to welcome you back for an even better experience in the future! Best regards L Barnett Guest Experience & Loyalty Manager

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Other web-users rate our hotel

  • 3,304 reviews 9.2/10 Location
  • 4,464 reviews 6.4/10 Room
  • 3,183 reviews 7.2/10 Service
  • 125 reviews 4.1/10 WiFi
  • 1,677 reviews 5.5/10 Comfort
  • 1,603 reviews 4.6/10 Cleanliness
  • 1,545 reviews 4.2/10 Amenities
  • 1,190 reviews 7/10 Breakfast

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