Novotel Surfers Paradise 4 stars

Customer review rating (ALL Rating) 4.1/5 5,228 reviews

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Cnr of Surfers Paradise Blvd, and Hanlan Street, 4217 SURFERS PARADISE, Australia

Description

Hotel extras

  • Bronze winner in the Deluxe Accommodation category for the 2019 Queensland Tourism Awards

  • Located in the heart of Surfers Paradise, 150m from the beach

  • All Surfers Paradise accommodation rooms have balconies & beautiful ocean or hinterland views

  • Swimming pool, spa, gym, and BBQ facilities

  • Versatile meeting and events venues-wedding ceremony and reception venues available

Our accommodation(s)

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Hotel location

Novotel Surfers Paradise

Cnr of Surfers Paradise Blvd, and Hanlan Street
4217 SURFERS PARADISE
Australia

GPS:-28.0029127, 153.4286896999

Telephone
Fax +61 7 5592 0026

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
Near the property
  • Car park

BLVD Café & Bar

Non contractual photo

Enjoy all day dining from breakfast to dinner and delicious food & beverage items all day in-between.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.1/5  5,228 reviews

TripAdvisor Rating  3.7/5  1,416 reviews

Bathroom maintained poorly, room not serviced for entire stay

Customer review rating 2.5/5

Db Business - Confirmed reviews ALL

Thank you for your feedback, and we truly apologise for the challenges you experienced during your stay. Due to the recent cyclone, we had limited housekeeping staff available, as many of our team members were unable to get to work. As we have a large hotel, this temporarily impacted our ability to service rooms to the usual standard. We understand how this affected your experience, and we deeply regret the inconvenience caused. Please know we are taking steps to ensure better service moving forward. We would love to welcome you back for a more comfortable and seamless stay. Kind regards, Lorrelle Barnett, Guest Experience & Loyalty Manager

Great location

Customer review rating 5.0/5

Kayla Couples - Confirmed reviews ALL

Thank you for your lovely review! We\'re delighted to hear that you and your partner had a wonderful stay and that we could accommodate your request for a lower-level room. We’d love to welcome you back for a special weekend with your kids—please let us know if there’s anything we can do to make your stay even more enjoyable! Kind regards, Lorrelle Barnett, Guest Experience & Loyalty Manager

Well central location

Customer review rating 4.5/5

Angus F. Solo - Confirmed reviews ALL

Thank you for your lovely review! We\'re delighted you enjoyed the stunning views from the 22nd floor, especially with the full moon over the ocean—it must have been a spectacular sight! We look forward to welcoming you back for another memorable stay. Kind regards, Lorrelle Barnett, Guest Experience & Loyalty Manager

Well located

Customer review rating 4.0/5

Karen Families - Confirmed reviews ALL

Thank you for your kind words! We\'re delighted you had a great experience and that our team made a positive impression. We look forward to welcoming you back soon! Kind regards, Lorrelle Barnett, Guest Experience & Loyalty Manager

Nice location but due to Cyclone a real downer

Customer review rating 2.5/5

Paula F. Couples - Confirmed reviews ALL

Thank you for your continued loyalty—we truly appreciate having you stay with us each year. I’m sorry to hear that this visit wasn’t as enjoyable as previous ones, especially with the room concerns and the unexpected weather conditions. I’m glad our team was able to assist with the bed, but I understand how these issues would have impacted your stay. We’d love to welcome you back for a much better experience. Please feel free to reach out to our team directly, and we’d be happy to discuss options for your upcoming stay. Kind regards, Lorrelle Barnett, Guest Experience & Loyalty Manager

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Other web-users rate our hotel

  • 3,423 reviews 9.2/10 Location
  • 4,679 reviews 6.3/10 Room
  • 3,430 reviews 7.4/10 Service
  • 135 reviews 3.3/10 WiFi
  • 1,843 reviews 5.3/10 Comfort
  • 1,685 reviews 4.4/10 Cleanliness
  • 1,597 reviews 3.8/10 Amenities
  • 1,286 reviews 6.7/10 Breakfast

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All our hotels in Surfers Paradise

Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.