Novotel Surfers Paradise Hotel 4 stars

Thanks for balloons and birthday card

Got a room on the 35th floor which is nice, the view wasn't directly to the sea (which we knew since we didn't book the sea view, so pleasantly surprised to have a nice view). Comfy bed, good location, pleasant staff.

Once again your Establishment provided a fabulous venue for a wonderful stay - the upgrade was more than I expected, the room high up, clean and spacious! Check-in was smooth, check-out timely and easy. The highlight though, on this occasion, was the interactions with Bree, a charming, funny, articulate lady in the ground floor bar who provided wonderful service and the USA-style bar experience as my mate and I sat, drank and chatted the evening(s) away. She is a credit to and a wonderful reflection regarding your Hotel, an employee that you are congratulated on having re her style and customer service - excellent!

We had a lovely stay and took advantage of the Seafood Buffet on one of our evenings. The rooms were modern and clean and the staff we all very obliging.

Staff were brilliant. Location was great.

Hotel is in a great location and reasonably priced Rooms are good and clean minus the bathroom The bathroom toilet seat was yellow - in regards to hygiene I suggest toilet seats are replaced There was also issues with the sensored lighting in the bathroom the lighting wouldn’t work

Had asked for quiet room . Had booked hinterland view which I thought would be at back but was given beach view which was facing nightclubs and very noisy through the night. Also had to ask for tea etc to be refilled. Bedside tables bit impractical . But spot was good and central . Problems with lifts that weekend too . But considering what is going on in the world at the moment all in all probably not that important really

We had a wonderful stay. Great family rooms and the penthouse was fantastic to share with other family members. Staff are very friendly and helpful and with everything happening at the moment we still had a fantastic time for my husbands 60th birthday with our kids and grandkids.

Clean and comfortable room in a prime location with excellent amenities however very noisy from local venues impacting on sleep until the early hours

We have stayed at this location over 10 times and always enjoyed it. But our previous stay was in a room with no carpet and the room was exceptionally noisy and so we said we'll never come back. When we enquired about staying again we were told you had older rooms with carpet and so we came back and had a much nicer experience. We had room 2911 and apart from an overpowering musty smell we were very happy with the room. After running the air con and spraying air freshner the smell lowered. Staff were always pleasant. The laundry should be open 24/7 - other hotel laundrys are (some are even free!)

Very small room, not very clean (floor was so gritty). But okay for one night.

The evening smorgus board was amazing. The room was nicely renovated to a cool modern style.

It was the best.

The room was very clean, location was perfect as it was very close to the beach, shops as well as bars.

My room and facilities were clean and well presented. The receptionist who booked me in was friendly, polite and most helpful. The breakfast in the morning was fantastic, it was worth the trip by itself.