Customer review rating (ALL Rating) 4.1/5 2,695 reviews
Novotel Surfers Paradise offers a wide range of accommodation options to suit couples, families and business travellers. Perfect for anyone looking to experience the beach vibes of Surfers Paradise. .
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Novotel Surfers Paradise
Cnr of Surfers Paradise Blvd, and Hanlan Street
4217 SURFERS PARADISE
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Access: 11 km / 6.84 mi 20 min drive
Check-in from - Check out up to
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Enjoy all day dining from breakfast to dinner and delicious food & beverage items all day in-between.
Our guest reviews
100% genuine reviews from our guestsFind out more
Customer review rating 3.0/5
Elleb Couples - Confirmed reviews ALL
Staff could show a bit more interest in the breakfast restaurant - we encountered a tick off of our name and that was it! No good morning, have you had breakfast here before...... No one showed us to a table - was basically a free for all and felt like we were eating at a cafeteria.
Great hotel in a fantastic location. Close to everything.
TripAdvisor rating 5.0/5
lynne1961_11 Couples - TripAdvisor review
We had a 4 night stay from Luxury Escapes here and I can't speak highly enough about this hotel. They were extremely busy when we checked in but the lady who checked us in, I believe her name was Sherin was absolutely lovely. Just so welcoming. Our room had a wonderful view. Much better than I expected and the breakfast daily was lovely also. Would definitely come back again and recommend it.
Dear lynne1691-11, Thank you for taking the time to write a Trip Advisor post following your recent stay at Novotel Surfers Paradise, it is always a pleasure to receive such wonderful feedback from our guests! I am pleased that you were immediately made to feel welcome by Sheridan when when she checked you in during a busy time at the Hotel and I will personally chare your feedback with her. I am pleased that you enjoyed the great views from your room that beat your expectations which continued through into your breakfast experience. Thank you for your endorsement lynne1961-11 and my Team and I look forward to welcoming you back to Novotel Surfers Paradise again very soon for another memorable stay, Best Regards, Paul Morton General Manager Novotel Surfers Paradise
Great luxury stay
Customer review rating 5.0/5
Jenny Couples - Confirmed reviews ALL
A fantastic relaxing night. Great views, wonderful service and extremely friendly staff. My husband drives Bris to Melb in trucks and is only home 1-2 nights per week and thoroughly enjoyed the surprise I had for him of a c 1 night luxury stay.
Dear Jenny We very much appreciate your comments regarding your stay at the Novotel Surfers Paradise. We are so glad that your husband enjoyed his surprise night away from the driving. It is always a pleasure to receive positive feedback. I will share your comments with our team. Might I recommend joining the ALL Loyalty Membership Program. This will ensure your received special offers from all of the Accor branded hotels of which we have a few on the East Coast. Maybe you could make this type of stay-caytion a regular date night. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Deb Hicks Hospitality Administrator Novotel Surfers Paradise
Good Location. Nice Room.
Customer review rating 5.0/5
Tiffany Families - Confirmed reviews ALL
Enjoyed a weekend away with my kids. We went to Holey Moley and ate kebabs and pizza. It was nice to walk everywhere for events but when checking in parking was hard to find. We ended up 3 streets away and it was costly. My 2.1 metre car could not go underground. It is a wheelchair vehicle. Coincerge was helpful with maps and advice. Breakfast buffet was delicious.
Dear Tiffany We very much appreciate your comments regarding your stay at the Novotel Surfers Paradise. It is always a pleasure to receive feedback. I will share your comments with our team regarding the height limit in our car park given it is a low limit. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind regards Deborah Hicks Hospitality Administrator Novotel Surfers Paradise
Worst Hotel I stayed in
Customer review rating 0.5/5
Simone Families - Confirmed reviews ALL
I booked through Luxury escapes, i asked for a deluxe room with a king bed, which i guess was somehow Lucury escapes fault that they havent mentioned that to the hotel, but then again once we checked in and i found the room is not what i asked for I called reception and it was the worst customer service I received! “We dont have other options” I initially asked for a high level floor which was given to me in the first room but then because we had to change rooms they gave us a low level floor and they literally said you will not get what was initially asked for at the time of booking! We asked for a cot for our baby, and their cots are really bad quality squeeky with every single touch, my baby used to wake up several times because she wasnt comfortable in it and for the noise it caused! Very frustrating! We also had breakfast included and we do regret that, breakfast was not up to the standard i thought it would be, we asked for omelette only to be told “sorry we dont do omelette!” What kind of hotel dont serve omelettes to their customers when asked for. Another time we thought we would have dinner at the hotel and we asked for fish & chips which didnt come with lemon so we simply asked for that while sitting at the cafe downstairs only to be told “sorry i dont have lemon to give you, its all for the drinks!!!!!” Honestly, we’ll never be back to this hotel again! First and last time!!!
Dear Simone, Thank you for taking the time to tell us about your experience at Novotel Surfers Paradise, I am sorry that your experience did not meet your expectations; please allow me to express my apologies. I am sorry for the response that you received from the Reception Team member when enquiring about a room move and the confusion that resulted. The Deluxe Rooms are situated on Levels 6 - 24 of the Hotel and I apologise that this was not part of the discussion with you as this would have provided you with a choice of either a higher floor or a change of room type which may not have been the Deluxe Room as booked through Luxury Escapes. I am sorry that you found the cot provided for your baby noisy and it woke them up, I can understand ho frustrating this would have been for you both. I have shared your comments with the Housekeeping Manager in order for them to check all of the cots in stock prior to them being deployed to rooms. I have also shared your feedback regarding Food & Beverage with the F&B Operations Manager and the Executive Chef as the responses that you were given is not what is expected from the Team when receiving requests from our guests, even when we are busy and I am sorry that we have let you down in this regard. I appreciate your sharing your concerns Simone and rest assured that your feedback will assist my Team and I improve the service and communication here at the Hotel and it is my hope that you will change your mind and give us the opportunity to serve you better in the future. Best Regards, Paul Morton General Manager Novotel Surfers Paradise
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Price from, for one night for 1 person in the room category near the price, excluding additional services, excluding breakfast. It corresponds to the lowest public price including all taxes (VAT and tourist tax) for the accommodation in question, found on the website https://all.accor.com/ today, for a one-night stay within the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All reservations (abroad) are payable in the currency of the country where the hotel is located. Only the amount confirmed at the time of booking in that currency is guaranteed. We will give you an estimate of the conversion into your currency, but this is not binding. At the time of payment, your bank may charge you bank fees and/or exchange fees.Back to room price