Novotel Surfers Paradise Hotel 4 stars

Friendly service and convenient location with clean room. Had a issue with the tv remote and was fixed in 5min

we where disappointed, that being a gold accor plus member that there seemed to be more care taken to other residents than long term members. We where advised a 9.00pm that the bar was closed due to the hotel being in a residential area, but the hotel is in a tourist area and the bar is where you want to relax after being out all day, also our room was not made not made up till late in the afternoon which in my experience has not happened to us before

We had an unfortunate death in the family and went to the Gold Coast to attend our sons funeral. The staff at the Novotel Surfers Paradise could not have been more helpful. Changed rooms for us to a quitter room, because the lift to the carpark was out of service they organised for us to park our car for the four days outside the front door. Michael the Consierge brought us a lovely arrangement of flowers, all in all despite the reason for our visit the service was wonderful.

Disappointing

Absolutely loved the hotel. Amazing and friendly team of staff including RA, reception and concierge. But, should consider to be a child friendly hotel too especially around the exposed corner of the bed side table and the table. Apart from that I am more than happy to revisit.

I had a work Christmas party, so it was convenient to stay overnight as I had an early start the next day. The Novatel was lovely. All the staff are lovely. One said that their work hours had been cut, which is a worry, because I work in a place that keeps cutting hours, and it just doesn't work, because you can't give the same attention to customers because you are always under the pump, so it becomes a churn and burn experience, which isn't good for customers or staff. So please reconsider this move, because it's more pleasant for customers if you have an attentive staff member that's not trying to move you on.

We got upgraded due to gold membership and had a nice, spacious room at 22nd floor. Room was newly refurbished but the hotel did not change the windows to double glazing and better isolation so all street noise came in (Hilton hotel and Beer garden make lots of noise until 4 am....). For the rest: room comfort good with nice beds and good bathroom, breakfast was also good and we also had a very good and price worthy dinner at the restaurant. Parking garage is nearby and public with direct access to the hotel. All staff were very friendly although this is a large hotel. Would return to this hotel if we could get a less noisy room.

Wonderful relaxing and enjoyable.

It was all good except noise due to schooliers.

Great experience from the moment we arrived treated to a complimentary bottle of bubbles as we were celebrating a special occasion. All staff cheerful and welcoming from the check in desk staff riding in the lift

Have cockroaches in room

Omg - syd airport shut down booking transferred due to weather - called hotel sooooo understanding - kept our reservation- Reception outstanding - and housekeeping manager understood my tiredness 10/10 will definitely be back. - checked out at 5.45 am manager dashed to the shuttle bus before we alighted to check - somehow the free night ha been tacked to the end if our stay I was shocked - I was due back at work that day. - he was so kind - we will be back. - room amazing

Satisfied with the service, overall experience was good.

Promised a Beach Facing Deluxe room - given a room over looking 2 rusty airconditioning units and a backpacker vege garden. Check in at 2pm check out 5pm to go home!

The Novotel Hotel is right in the center of Surfers Paradise. We had booked the sea facing view room which apparently had a very good view of the sea. The rooms were also big and very comfortable.