Novotel Surfers Paradise Hotel 4 stars

Staff were very friendly with excellent service. Room really clean. Water hot. Bed comfortable. weekend buffet breakfast delightful. Everyone went over and above to ensure our stay was way more than what we expected. I would rate this stay well and truly over 5 stars and would definitely stay there again. Couldn’t fault it anywhere.

Hotel itself was clean and modern in the rooms. Beds were comfy. The parking that we had to pay extra for was absolutely atrocious, we drove around for an hour trying to get a carpark, only to have to go and move the car to a different spot (we own a big 4x4 Ute) at 11pm to make sure we could get it out the following day to leave.

The hotel is well located, however, our mail disappointment was the parking! It took us about 10 turns to be able to find a space and found far away which was a long walk to the lift to the hotel lobby. We were disappointed that the room did not have drinking water, milk, in the fridge. Not enough cups and cutlery for the number of people which is supposedly room for 4 people. We cannot call room service or customer service. There was no line in room phone. The curtain bracket to the balcony was not working properly and the sub shines in the face to the one bed.

Stayed in the penthouse. It was old and dated but gosh it was grand! The staff on check in and check out were absolutely so helpful and friendly, as always. The only thing negative odd thing I noticed was that someone had used the main toilet. Not only did they leave the bowl in a mess, the toilet paper was left untidy and the soap packet had been opened and the wrapper left on the bench-top and a face towel was used and left scrunched up on the same bench. Very unlike Novotel to walk in on something like this when checking into the room for the first time. Otherwise, we love the spa and especially loved whale watching from the generous balcony.

the staff was great,clean and tidy place, will would recommend this place to everyone, its so close to everything aswell

I will never return, it took me over an hour to get a parking spot that you provided then you had the audacity to charge me $18 for it, when I discussed this with your reception they didn’t care and simply told me I could park somewhere else or it should “ease up” around 4pm which is 2 hours after check in. Not impressed! The wifi didn’t even work in the apartment, and you charge what you charge per night, I had to hot spot from my mobile phone, will never recommend and will never stay again.

More than satisfied with the inter actions with staff, room had excellent views of the beach and ocean. Minor issues, 1) A constant hum of equipment penetrating the room source external. 2) Bed seems to have a dip / slope on the right hand side ( nearest the bathroom) It as if someone very heavy had been sleeping in it and the mattress has not been turned on a regular basis. Both Myself and my wife noted this. Not often I agree with her. 3) The Bathroom shower glass needs to have some form of seal/ flap to prevent it from going over the edge of the bath and allowing water to go on the floor and making it slippery and dangerous. Looking forward to our next visit later in the year.

Great stay I like the chocolates for a welcome back was nice I and my family loved them good free bottle of wine was nice

We were shifted here from a different hotel and I was exceptionally pleased. From the the first minute tithe last the experience was pleasurable.

We came down from cairns to get away for a bit to ourselves , thoroughly enjoyed our stay and will try to come back as soon we can

Room was roomy, very clean, great view of ocean. Reception staff excellent.

We had a wonderful stay at the Novotel Surfers Paradise. The room had great views over the city and into the hinterland, and the staff were fantastic.

This hotel is good place, price and made fell comfortably. However, when I checked in the guide book said that they are providing drinks for members but we haven't received. Anyway I can give 7 of 10 ponits.

Very good except for no hot water

Perfect spot close to everything shopping restaurants fast quick easy check in/out friendly welcoming staff this is always our go to spot for surfers paradise I’m an Accor club member so their are lots of perks that come with this 👍