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Novotel Surfers Paradise Hotel 4 stars

Customer review rating 4.2/5 9,084 reviews

#ALLSAFE Accor

ALLSAFE approved hotel

Novotel Surfers Paradise
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+ 26 Services
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Room 1

Number of guests
Children's age

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Hotel extras

  • 150m to the beach

  • Situated on the GLink tram line

  • In the heart of the shopping and dining precinct

  • An ALLsafe hotel

  • Level 5 leisure facilities featuring a heated pool, spa, gym, tennis court and BBQ facilites

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 11h00

Paying

Services and practical information
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Babysitting on requestPaying
  • 100% non-smoking hotel
  • Air conditioned
  • Gold Coast AirportPaying
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-outPaying
  • Dry cleaning / IroningPaying
  • Currency exchange
  • Porter
  • Concierge
Leisure and activities
  • Swimming pool
  • Fitness centre
  • Massage
  • Babysitting on requestPaying
  • Tennis
Catering
  • BreakfastPaying
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
Business services
  • 10 meeting room(s)
  • Conventions hotel
  • Web Corner on a Mac
  • Copy/print service available
Information message

Hotel location

Novotel Surfers Paradise

Cnr of Surfers Paradise Blvd
and Hanlan Street
4217
surfers paradise
australia

Tel: +61755793499

Fax: (+61)755920026

Check-in from 14h00

Check out up to 11h00

  • By plane

    Gold Coast Airport At 22km / 13 miles - Shuttle paying

  • By train

    Helensvale At 11km / 6 miles

GPS :-28.0029127, 153.4286896999

Our accommodation(s)

Novotel Surfers Paradise offers a wide range of accommodation options to suit couples, families and business travellers. Perfect for anyone looking to experience the beach vibes of Surfers Paradise. .

Hinterland View, Superior Room, 1 King Bed

  • Max. number of persons: 3
  • Area: From 30 m² / 323 sq ft
  • Most of the accommodation: Balcony *

* Subject to availability

  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Bathroom products
  • Direct dial telephone

Hinterland View Superior Room, 2 Double Beds

  • Max. number of persons: 4
  • Area: From 30 m² / 323 sq ft
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Bathroom products
  • Direct dial telephone

Ocean View, Superior Room, 1 King Bed

  • Max. number of persons: 3
  • Area: From 30 m² / 323 sq ft
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Bathroom products
  • Direct dial telephone

Ocean View, Superior Room, 2 Double Beds

  • Max. number of persons: 4
  • Area: From 30 m² / 323 sq ft
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Bathroom products
  • Direct dial telephone

Deluxe Room, 1 King Bed

  • Max. number of persons: 3
  • Area: From 30 m² / 323 sq ft
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Bathroom products
  • Direct dial telephone

Deluxe Room, 2 Double Beds

  • Max. number of persons: 4
  • Area: From 30 m² / 323 sq ft
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Bathroom products
  • Direct dial telephone

Hinterland View, Deluxe Room, 2 Double Beds

  • Max. number of persons: 4
  • Area: From 30 m² / 323 sq ft
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Bathroom products
  • Direct dial telephone

Hinterland View, Deluxe Room, 1 King Bed

  • Max. number of persons: 3
  • Area: From 30 m² / 323 sq ft
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Bathroom products
  • Direct dial telephone

Ocean View, Deluxe Room, 1 King Bed

  • Max. number of persons: 3
  • Area: From 30 m² / 323 sq ft
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Bathroom products
  • Direct dial telephone

Ocean View, Deluxe Room, 2 Double Beds

  • Max. number of persons: 4
  • Area: From 30 m² / 323 sq ft
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Bathroom products
  • Direct dial telephone

Superior Family Room, 1 King + 2 Singles

  • Max. number of persons: 5
  • Area: From 43 m² / 463 sq ft
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Bathroom products
  • Direct dial telephone

Hinterland View, Superior Spa Room, 1 King Bed

  • Max. number of persons: 3
  • Area: From 30 m² / 323 sq ft
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Bathroom products
  • Direct dial telephone

Deluxe Family Room, 1 King + 2 Singles

  • Max. number of persons: 5
  • Area: From 43 m² / 463 sq ft
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Bathroom products
  • Direct dial telephone

Ocean View, Executive Room, 1 King Bed

  • Max. number of persons: 3
  • Area: From 30 m² / 323 sq ft
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Bathroom products
  • Direct dial telephone

Ocean View Executive Spa Room, 1 King Bed

  • Max. number of persons: 3
  • Area: From 35 m² / 377 sq ft
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Bathroom products
  • Direct dial telephone
Rooms

Our restaurants and bars

BLVD Café & Bar

Type of cuisine: Cafe

Enjoy all day dining from breakfast to dinner and delicious food & beverage items all day in-between.

Blvd Cafe & Bar

Non contractual photo

Blvd Bar is open 7 days, serving coffee, snacks and light meals for breakfast, lunch and dinner.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 10

  • Maximum size: 522 m²

  • Maximum capacity: 400 people

  • Maximum banquet capacity: 400 people

Find out more

Our guest reviews for
Novotel Surfers Paradise

100% genuine reviews from our guests

Find out more

ALL Rating 4.2/5

9,084 reviews

tripadvisor

TripAdvisor Rating 4.0/5

1,164 reviews

THIRD STAY

Customer review rating 4.2/5

Eve B. Couples - 25/11/2020 Confirmed reviews ALL

Good hotel in a very handy location. Only issue we had was the air conditioning is not very effective. We had forgotten that we had this same problem on our 2 previous stays. Otherwise all ok.

Great location

Customer review rating 4.2/5

Chris Families - 24/11/2020 Confirmed reviews ALL

Loved it

Well situated for what we wanted

Customer review rating 4.2/5

Ann G. Families - 24/11/2020 Confirmed reviews ALL

In these time of Covid 19 I would have thought room service would have been available later than 7:30pm. That seems early to cut off a service when many people would prefer to not leave the accommodation. During the summer months the pool could be open earlier as people like to use it and take advantage of the early mornings. Taking into account many visitors are from NSW, and time zone differences people are awake much earlier.

Excellent location

Customer review rating 4.2/5

Donna Families - 23/11/2020 Confirmed reviews ALL

Great location and worked for what we were doing, but family room not quite private enough or enough seating etc for 4. Staff always friendly though and the school Formal our family attended was very well run with great food.

Customer review rating 4.2/5

Anonymous Families - 23/11/2020 Confirmed reviews ALL

Good stay. Very helpful staff

Stay at the beach

Customer review rating 4.2/5

Robyn Couples - 23/11/2020 Confirmed reviews ALL

We enjoy our stay here as the location is great and the staff are very helpful. Meals in the cafe were great as the restaurant and bar are not open. Great views from our room of the ocean and I enjoy the spa and pool area.

Well Located

Customer review rating 4.2/5

Lionel Solo - 23/11/2020 Confirmed reviews ALL

Needed to get away from the office for a few days and Gold Coast was the perfect location. Novatel was in the right position, walking distance to some fantastic resturants

WELL LOCATED

Customer review rating 4.2/5

S G. P. Solo - 23/11/2020 Confirmed reviews ALL

NICE

People partying to 6am in the morning. Also someone banging at 6am

Customer review rating 4.2/5

Katie Families - 23/11/2020 Confirmed reviews ALL

For a first time stay I was very disappointed and would most likely never stay here again

Dear Katie, Thank you for taking the time to tell us about your recent stay at Novotel Surfers Paradise. I am sorry that your experience did not meet your expectations; please allow me to express my apologies. I am sorry that you were disturbed throughout your stay by noise, I can understand your frustration, particularly as you were travelling with your Family. Reception is manned 24 hours and the Team are always happy to help our guests, particularly in the case of fellow guests being inconsiderate when others are trying to rest. Alternatively we are happy to provide a room move to guests to improve their stay subject to availability. I appreciate you sharing your concerns Katie and it is my hope that you will change your mind and give us the opportunity to better serve you and your Family better in the future. Best Regards, Paul Morton General Manager Novotel Surfers Paradise

Good location

Customer review rating 4.2/5

Shannon Families - 22/11/2020 Confirmed reviews ALL

The first day of stay, the room seemed not probably cleaned, the sink was dirty and there wasn’t face wash towels, but the next day room service made it up. Nice pool, can be more clean though. Nice food at the bar.

Beautiful rooms, service and great location

Customer review rating 4.2/5

Sally L. Friends - 22/11/2020 Confirmed reviews ALL

The staff are so helpful and friendly. The security guards were funny, kind and personable.

Location was good,easy access to mall,and beach

Customer review rating 4.2/5

Anonymous Families - 22/11/2020 Confirmed reviews ALL

The hotel was too busy,with long lines going to and from rooms in lifts ,the location was good that it was walking distance to beach,the shopping malls and lots of restaurants mear by. Hotel is on the main corner so very busy .

Excellent

Customer review rating 4.2/5

Sharon W. Business - 22/11/2020 Confirmed reviews ALL

The room was spotlessly clean, the sound proofing is excellent as there was a 21st birthday party near the pool and our room was located directly above it and we heard nothing, the room was serviced in a timely manner, breakfast was excellent. We had an evening meal in the little restaurant on the ground floor/lobby. While there was only one vegetarian offer the staff were very accommodating and spoke with the chef who made us a lovely vegetable stir fry with rice. We bought some tofu from the downstairs Woolworths and the chef incorporated that into our stir fry for us ( probably a little over priced at $ 20 dollars each but much appreciated). Check in on the Saturday afternoon was a bit chaotic - we could not pull off the road as there were so many cars in the driveway and not enough staff checking customers in. Overall we were very impressed though

Good Stay

Customer review rating 4.2/5

Megan C. Families - 21/11/2020 Confirmed reviews ALL

A short but wonderful break

Not the best in comparison to previous stays

Customer review rating 4.2/5

Anonymous Business - 21/11/2020 Confirmed reviews ALL

Email sent direct to Novotel.

Great getaway

Customer review rating 4.2/5

Anonymous Couples - 21/11/2020 Confirmed reviews ALL

All staff polite and professional conduct, was a pleasant stay, will book Again in future. Thank you.

Good location

Customer review rating 4.2/5

Kirsty Couples - 20/11/2020 Confirmed reviews ALL

good location room is always clean exactly what we needed. Only problem once again was lifts, I nderstand its Covid Related, but at one stage we waited 30mins to get a lift down stairs. Everytime the lift went past then came back down and stopped door open we couldn't get in as to many people. We ended up giving up and tried later, we did the stairs once but im not sure how a elderly person would go on the stairs. Maybe a waiting bench at the lifts would be good also especially if you have to wait so long to get a lift.

Break at the coast

TripAdvisor rating 4.0/5

Robyn H 20/11/2020 TripAdvisor review

Great hotel in a wonderful location above the shopping centre and so close to the beach. The pool/spa area is such a relaxing area. Pay parking is available and though the restaurant is shut during the week the cafe served us well for breakfast. The staff were very helpful and friendly.

Dear Robyn H, Thank you for taking the time to write a Trip Advisor post following your recent stay at Novotel Surfers Paradise, it is always a pleasure to receive positive feedback from our guests. Thank you for your comments regarding your stay with us and I will share your feedback with my Team as I know that they will be as pleased as I am to know that you enjoyed your stay and the service that you received throughout your stay with us in the heart of Surfers Paradise. Thank you again for your endorsement Robyn H and my Team and I look forward to welcoming you back to Novotel Surfers Paradise next time you are visiting the Gold Coast, Best Regards, Paul Morton General Manager Novotel Surfers Paradise

Average

Customer review rating 4.2/5

Reif Solo - 19/11/2020 Confirmed reviews ALL

Both the Novotel surfers paradise and surfers paradise in general look very tired

Excellent in all ways

Customer review rating 4.2/5

Anonymous Couples - 18/11/2020 Confirmed reviews ALL

Having arrived from a 3 day stay in an Accor hotel in Brisbane, our stay at this hotel put my faith back in Accor. The staff, the room, the service, everything was excellent from the location, the cafe which had good breakfast and dinner options to the nearby parking at a reasonable cost. Couldn't ask for more.

Dear Jenny, We very much appreciate your comments regarding your stay at the Novotel Surfers Paradise. It is always a pleasure to receive positive feedback. I'm so pleased to see that you had such a wonderful stay with us. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Tiani Cicolini Guest Experience & Loyalty Coordinator Novotel Surfers Paradise

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