Novotel Surfers Paradise Hotel 4 stars

Customer review rating (ALL Rating) 4.2/5 10,514 reviews

ALLSAFE approved hotel

Information message

Novotel Surfers Paradise
See on a map
+ 25 Services

Hotel extras

  • Bronze winner in the Deluxe Accommodation category for the 2019 Queensland Tourism Awards

  • Located in the heart of Surfers Paradise, 150m from the beach

  • All Surfers Paradise accommodation rooms have balconies & beautiful ocean or hinterland views

  • Swimming pool, spa, gym, and BBQ facilities

  • Versatile meeting and events venues-wedding ceremony and reception venues available

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Hotel location

Novotel Surfers Paradise

Cnr of Surfers Paradise Blvd
and Hanlan Street
4217 surfers paradise
australia

Fax: (+61)755920026

Check-in from 14h00

Check out up to 11h00

  • By plane

    Gold Coast Airport At 22km / 13 miles - Shuttle paying

  • By train

    Helensvale At 11km / 6 miles

GPS:-28.0029127, 153.4286896999

Hotel services

Check-in from - Check out up to

In summary
  • Swimming pool
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms

BLVD Café & Bar Non contractual photo

Enjoy all day dining from breakfast to dinner and delicious food & beverage items all day in-between.

Our accommodation(s)

Novotel Surfers Paradise offers a wide range of accommodation options to suit couples, families and business travellers. Perfect for anyone looking to experience the beach vibes of Surfers Paradise. .

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 10

  • Maximum size: 522

  • Maximum capacity: 400 people

  • Maximum banquet capacity: 400 people

Find out more

Our guest reviews for
Novotel Surfers Paradise

100% genuine reviews from our guests

Find out more

ALL Rating 4.2/5

10,514 reviews

TripAdvisor Rating 4.0/5

1,241 reviews

Location is excellent

Customer review rating 5.0/5

Jonathan H. Couples - 18/01/2022 Confirmed reviews ALL

As a regular visitor(now the borders are open), I appreciate how welcome we are always made to feel, even as we walk through the door and see Michael smiling away welcoming us back.

Centrally located

Customer review rating 3.5/5

Adrian Business - 18/01/2022 Confirmed reviews ALL

Nice hotel and close to everything. Comfortable room and good shower. It can be a little noisy at night due to Cavill Ave and wave, but that’s all part of surfers paradise.

Great location

Customer review rating 5.0/5

Anthony Families - 17/01/2022 Confirmed reviews ALL

Great as per usual, clean rooms, friendly and helpful staff, great buffet and perfect location

Tired looking interior

Customer review rating 3.5/5

Sophie Families - 17/01/2022 Confirmed reviews ALL

Booked for family of 5. Arrived in our rooms to find not enough beds. Very disappointing after we’d travelled 12 hours to get there. Not enough towels either. Said we had a superior room with bath but no bath in our room just a leaking shower.

Helpful staff

Customer review rating 5.0/5

David T. Families - 16/01/2022 Confirmed reviews ALL

I made a booking by phone on the morning. I wished to stay. I was assisted by Ann-Marie who found me a room that suited my requirements and represented good value. Very happy indeed.

Customer review rating 3.5/5

Richard L. Families - 15/01/2022 Confirmed reviews ALL

Good location.breakfast was good.i left my $150 sunglasses in a time zone bag nxt to the bin.notified house keeping not long after they cleaned room.but had been thrown out.thought a little more effort could have been taken to try and retrieve them

Nice Stay

Customer review rating 5.0/5

Zina C. Friends - 14/01/2022 Confirmed reviews ALL

The hotel is close to everything. The room was very nice. The service was nice. Friendly staff members.

Great location, Friendly Staff

Customer review rating 4.0/5

Frank C. Families - 14/01/2022 Confirmed reviews ALL

Everything was fantastic. Just a warning to anyone booking the penthouse room 3601 very rundown, well warn, more things don't work than do. Roof top spa has been poorly repaired and sharp tiles can easy cut you( My sons was injured night 1). But on the plus side very spacious/views amazing, if money is spent on it could be something very special.

Good location

Customer review rating 3.0/5

Anonymous Families - 13/01/2022 Confirmed reviews ALL

Friendly staff Room ok bathroom small Not as clean as expected for price paid Glad only there one night Bed very comfortable

Great service, views and location, shocking bathroom

Customer review rating 4.0/5

David Families - 11/01/2022 Confirmed reviews ALL

The hotel is well located, has amazing views, the staff were exceptional but, the family room bathroom is smaller than most ensuites, trying to bathe children after pool and beach excursions was a nightmare, with so much space available, why did you build the bathroom like that?

Tired

Customer review rating 2.5/5

Matt Families - 11/01/2022 Confirmed reviews ALL

Nice staff good location but dark and not enough light, aged needs a face lift. Surfers is a bit grubby as an area also.

Great Location

Customer review rating 5.0/5

Daphne G. Families - 10/01/2022 Confirmed reviews ALL

Great Location, although Front Desk wasn't the most friendly. Butler however was amazing

Great Service, Great View, Terrible Bathroom

TripAdvisor rating 4.0/5

Dgk23 10/01/2022 TripAdvisor review

Stayed in one of the family rooms on level 10, great ocean view, large room with separate kids sleep area. Amazing staff, front desk, concierge,restaurant. What lets it all down, is the smallest bathroom I have ever had in a hotel. To bathe my daughter, I had to have the door closed and crouch between the bath and toilet, there is no ventilation either. The bathroom would have measured 2m x 1.5m too small for a family room. Given the constant trips to the beach and pool, this bathroom fell well short of our needs

Dear Dgk23, Thank you for taking the time to write a Trip Advisor post following your recent stay at Novotel Surfers Paradise, it is always a pleasure to receive positive feedback from our guests. Thank you for your comments regarding your stay with us and I will share your feedback with my Team as I know that they will be as pleased as I am to know that you had a very enjoyable time throughout your stay including their friendly service. I am sorry that you found the Family Room bathroom small this is valuable feedback to my Team and I as we continually strive to improve our products and services which we will continue to collate until the next refurbishment at the Hotel. Thank you for your comments Dgk23 and my Team and I hope to welcome you all back to Novotel Surfers Paradise once again very soon, Best Regards, Paul Morton General Manager Novotel Surfers Paradise

Good location. Great view. Great food.

Customer review rating 4.5/5

Wayne M. Couples - 09/01/2022 Confirmed reviews ALL

We were made to feel at home. Staff recognised us the next day and day after. Staff were obliging and friendly.

Wonderful Staff

Customer review rating 5.0/5

Owen R. Couples - 09/01/2022 Confirmed reviews ALL

Staff were friendly, professional, and highly effective. They were the highlight of our stay.

Customer review rating 4.5/5

Amanda Families - 09/01/2022 Confirmed reviews ALL

Our needs were looked after from the minute we walked in the door and Michael took our cases. We had a wonderful stay and look forward to staying again

Was perfect !!! beautiful staff, beautiful room and amazing breakfest.

Customer review rating 5.0/5

Logan S. Couples - 09/01/2022 Confirmed reviews ALL

Staff was amazing as soon as we arrived to the minute we left, in such a good space and have such good facilities. We will definatly be coming back when we return to gold coast

Happy with good stay

Customer review rating 4.0/5

Omar Families - 09/01/2022 Confirmed reviews ALL

Dear all Novotel team Good afternoon I will try to be precise and mention few points ( both the good and the bad ones ), which I hope to be helpful: - Location - amazing - staff - really nice, mainly reception (helpful, friendly ) - Food - good variety, but I think you can extend your menu and definitely you miss some items mainly CHEESE and Chocolate - Cleanness - generally good, however the room service ( bed linen and cleaning room floors and toilet ) were NOT up to the level of expectation, and Not at the level Novotel should be!

Well-located, Great stay

Customer review rating 4.5/5

Mae Couples - 08/01/2022 Confirmed reviews ALL

Perfect view for the NYE fireworks. Clean. Need to buy bottled water. Good service. Very nice breakfast buffet. Location is superb!

Very bad service

TripAdvisor rating 1.0/5

pascalg20102022 05/01/2022 TripAdvisor review

I paid for 2 night of parking, then the last day, i wasnt able to found the ticket they gave to me, so they told me to buy another one for 18$ to get my car out because it is not managed by the hotel, I understand in a way, so i ask i will return the card because i just needed it to take my car out , i returned the parking ticket that can be used by anyone again but still get charged by the staff Annie, so no understanding and she didnt even want to listen or show any compassion or understanding... being a silver in that hotel or even just a customer...i am not happy also the room, i booked for a bed for 3 person, i got a king size bed.......

Dear pascolg20102022, Thank you for taking the time to write a Trip Advisor post in regarding your recent stay with us I am sorry to read that your stay was not a smooth one. I am very sorry that you misplaced your car park ticket and therefore had issues in retrieving your car from the car park. As you rightly observe the Hotel does not operate the car park and as such does not have the facility to provide a ticket for our guests to retrieve their car, unfortunately the only the option to purchase another ticket to talk directly to the car park operator Secure Park. I am sorry that you felt that your were not shown empathy or compassion on this occasion and I will discuss your comments with the Front Office Manager. I am sorry if the room type allocated to you was not the one that you had booked, Reception is manned 24 hours a day and we are always happy to assist our guests with room enquiries and also room moves if the room was not to their liking or requirements. Thank you again for taking the time to provide feedback pascalg20102022 and my Team and I do hope that we are able to welcome you to the Hotel in the future when we can restore your faith in Novotel Surfers Paradise, Best Regards, Paul Morton General Manager Novotel Surfers Paradise

Our most recent 20 reviews

In partnership with TripAdvisor

Our other hotels nearby

All our hotels in surfers paradise