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Novotel Surfers Paradise Hotel 4 stars

Customer review rating 4.2/5 10,314 reviews

ALLSAFE approved hotel

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How it works?
Novotel Surfers Paradise
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+ 25 Services

Hotel extras

  • Bronze winner in the Deluxe Accommodation category for the 2019 Queensland Tourism Awards

  • Located in the heart of Surfers Paradise, 150m from the beach

  • All Surfers Paradise accommodation rooms have balconies & beautiful ocean or hinterland views

  • Swimming pool, spa, gym, and BBQ facilities

  • Versatile meeting and events venues-wedding ceremony and reception venues available

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 11h00

Paying

Services and practical information
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Babysitting on request Paying
  • 100% non-smoking hotel
  • Air conditioned
  • Gold Coast Airport Paying
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-out Paying
  • Dry cleaning / Ironing Paying
  • Currency exchange
  • Porter
  • Concierge
Leisure and activities
  • Swimming pool
  • Fitness centre
  • Massage
  • Babysitting on request Paying
  • Tennis
Catering
  • Breakfast Paying
  • 1 Restaurant(s)
  • 1 Bar(s)
  • Room service
Business services
  • 10 Meeting room(s)
  • Conventions hotel
  • Web Corner on a Mac
  • Copy/print service available

Hotel location

Novotel Surfers Paradise

Cnr of Surfers Paradise Blvd
and Hanlan Street
4217 surfers paradise
australia

Tel: +61755793499

Fax: (+61)755920026

Check-in from 14h00

Check out up to 11h00

  • By plane

    Gold Coast Airport At 22km / 13 miles - Shuttle paying

  • By train

    Helensvale At 11km / 6 miles

GPS :-28.0029127, 153.4286896999

Our accommodation(s)

Novotel Surfers Paradise offers a wide range of accommodation options to suit couples, families and business travellers. Perfect for anyone looking to experience the beach vibes of Surfers Paradise. .

Our restaurants and bars

BLVD Café & Bar

Type of cuisine: Cafe

Enjoy all day dining from breakfast to dinner and delicious food & beverage items all day in-between.

Blvd Cafe & Bar

Blvd Bar is open 7 days, serving coffee, snacks and light meals for breakfast, lunch and dinner.

Non contractual photo

  • Monday
  • Tuesday
  • Wednesday
  • Thursday
  • Friday
  • Saturday
  • Sunday

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 10

  • Maximum size: 522

  • Maximum capacity: 400 people

  • Maximum banquet capacity: 400 people

Find out more

Our guest reviews for
Novotel Surfers Paradise

100% genuine reviews from our guests

Find out more

ALL Rating 4.2/5

10,314 reviews

TripAdvisor Rating 4.0/5

1,232 reviews

Well located

Customer review rating 3.5/5

Anonymous Couples - 17/09/2021 Confirmed reviews ALL

Our room was on the 22nd flr with the view of the ocean. We loved it! The hotel is just stones throw away from shops and the beach. However for the price we paid for, the room needs more improvement, the balcony looks old. The hot water jug was inside a cupboard but was dusty. There was no free water, and the only tap was the water tap in the bathroom, potentially not safe for drinking. The swimming pool was a bit old looking and small for the size of the hotel.

Perfect location, great ammenities with clean and comfortable rooms.

Customer review rating 5.0/5

Barry Couples - 16/09/2021 Confirmed reviews ALL

We always look forward to taking our short breaks at the Novetel Surfers Paradise. We are never disappointed by the terrific service we receive as soon as we checkin right through to when we sadly have to checkout. The Novetel Surface Paradise delivers on all our expectations of high quality hotel. In particular, the dine-in options, the pool and spa and the close proximity to Cavill Avenue and Surfers Paradise Beach. Just perfect for us.

Fantastic!

Customer review rating 4.5/5

Fran H. Families - 15/09/2021 Confirmed reviews ALL

We were moved from Mercure Gold Coast Resort, when that hotel went into lockdown for defence personnel. Staff went above and beyond to re-book our trip. Delighted with the location!

Nice relaxed stay

Customer review rating 4.5/5

Steven H. Couples - 15/09/2021 Confirmed reviews ALL

I bought my partner down for her birthday weekend and we had a great time, such a convenient location handy to everything, glorious ocean views, staff were so friendly as well.

Great stay at hotel and location

TripAdvisor rating 4.0/5

Matthew D 15/09/2021 TripAdvisor review

The Novotel Surfers Paradise is a great location with friendly and helpful staff. We were in a recently renovated room that was very comfortable with an excellent view of Surfers beach. The location is on top of a shopping mall that accesses Cavil Avenue with a short walk to the beach. We will definitely be returning to this hotel.

Dear Matthew D, Thank you for taking the time to write a Trip Advisor post following your recent stay at Novotel Surfers Paradise, it is always a pleasure to receive positive feedback from our guests. Thank you for your comments regarding your stay with us and I will share your feedback with my Team as I know that they will be as pleased as I am to know that you had a very enjoyable time throughout your stay including their friendly service. Thank you for your endorsement Matthew D and my Team and I hope to welcome you back to Novotel Surfers Paradise once again very soon, Best Regards, Paul Morton General Manager Novotel Surfers Paradise

Exceptional

TripAdvisor rating 5.0/5

mjflanders 15/09/2021 TripAdvisor review

Staff were very friendly with excellent service. Room really clean. Water hot. Bed comfortable. weekend buffet breakfast delightful. Everyone went over and above to ensure our stay was way more than what we expected. I would rate this stay well and truly over 5 stars and would definitely stay there again. Couldn’t fault it anywhere.

Dear mjflanders, Thank you for taking the time to write a Trip Advisor post following your recent stay at Novotel Surfers Paradise, it is always a pleasure to receive such positive feedback from our guests. Thank you for your comments regarding your stay with us and I will share your feedback with my Team as I know that they will delighted to hear about your 5 Star experience with us including your room, breakfast and your interactions with all of the Team. Thank you for your endorsement mjflanders and my Team and I do hope to welcome you back to Novotel Surfers Paradise once again very soon, thank you for your Loyalty! Best Regards, Paul Morton General Manager Novotel Surfers Paradise

Good for an overnight stay

Customer review rating 3.5/5

Ciarra Families - 14/09/2021 Confirmed reviews ALL

Hotel itself was clean and modern in the rooms. Beds were comfy. The parking that we had to pay extra for was absolutely atrocious, we drove around for an hour trying to get a carpark, only to have to go and move the car to a different spot (we own a big 4x4 Ute) at 11pm to make sure we could get it out the following day to leave.

Well located

Customer review rating 3.0/5

Anonymous Friends - 14/09/2021 Confirmed reviews ALL

The hotel is well located, however, our mail disappointment was the parking! It took us about 10 turns to be able to find a space and found far away which was a long walk to the lift to the hotel lobby. We were disappointed that the room did not have drinking water, milk, in the fridge. Not enough cups and cutlery for the number of people which is supposedly room for 4 people. We cannot call room service or customer service. There was no line in room phone. The curtain bracket to the balcony was not working properly and the sub shines in the face to the one bed.

Absolutely loved the penthouse

Customer review rating 4.5/5

Jen Q. Friends - 14/09/2021 Confirmed reviews ALL

Stayed in the penthouse. It was old and dated but gosh it was grand! The staff on check in and check out were absolutely so helpful and friendly, as always. The only thing negative odd thing I noticed was that someone had used the main toilet. Not only did they leave the bowl in a mess, the toilet paper was left untidy and the soap packet had been opened and the wrapper left on the bench-top and a face towel was used and left scrunched up on the same bench. Very unlike Novotel to walk in on something like this when checking into the room for the first time. Otherwise, we love the spa and especially loved whale watching from the generous balcony.

great stay

Customer review rating 5.0/5

Anita B. Families - 14/09/2021 Confirmed reviews ALL

the staff was great,clean and tidy place, will would recommend this place to everyone, its so close to everything aswell

Horrible

Customer review rating 0.5/5

Emma M. Solo - 14/09/2021 Confirmed reviews ALL

I will never return, it took me over an hour to get a parking spot that you provided then you had the audacity to charge me $18 for it, when I discussed this with your reception they didn’t care and simply told me I could park somewhere else or it should “ease up” around 4pm which is 2 hours after check in. Not impressed! The wifi didn’t even work in the apartment, and you charge what you charge per night, I had to hot spot from my mobile phone, will never recommend and will never stay again.

prime location and views

Customer review rating 4.0/5

Andrew R. Couples - 14/09/2021 Confirmed reviews ALL

More than satisfied with the inter actions with staff, room had excellent views of the beach and ocean. Minor issues, 1) A constant hum of equipment penetrating the room source external. 2) Bed seems to have a dip / slope on the right hand side ( nearest the bathroom) It as if someone very heavy had been sleeping in it and the mattress has not been turned on a regular basis. Both Myself and my wife noted this. Not often I agree with her. 3) The Bathroom shower glass needs to have some form of seal/ flap to prevent it from going over the edge of the bath and allowing water to go on the floor and making it slippery and dangerous. Looking forward to our next visit later in the year.

Good stay with my family in penthouse suite

Customer review rating 4.5/5

Craig G. G. Families - 14/09/2021 Confirmed reviews ALL

Great stay I like the chocolates for a welcome back was nice I and my family loved them good free bottle of wine was nice

Great location

Customer review rating 5.0/5

Brett Couples - 14/09/2021 Confirmed reviews ALL

We were shifted here from a different hotel and I was exceptionally pleased. From the the first minute tithe last the experience was pleasurable.

Great spot right near cavil ave and trams and beach

Customer review rating 4.5/5

Paul C. Couples - 13/09/2021 Confirmed reviews ALL

We came down from cairns to get away for a bit to ourselves , thoroughly enjoyed our stay and will try to come back as soon we can

Well located, great view refurbished room

Customer review rating 4.5/5

Debra Couples - 13/09/2021 Confirmed reviews ALL

Room was roomy, very clean, great view of ocean. Reception staff excellent.

Great stay

Customer review rating 4.5/5

Ruthann Families - 12/09/2021 Confirmed reviews ALL

We had a wonderful stay at the Novotel Surfers Paradise. The room had great views over the city and into the hinterland, and the staff were fantastic.

Good place

Customer review rating 3.5/5

Jaehyung A. Families - 12/09/2021 Confirmed reviews ALL

This hotel is good place, price and made fell comfortably. However, when I checked in the guide book said that they are providing drinks for members but we haven't received. Anyway I can give 7 of 10 ponits.

Cool water

Customer review rating 3.5/5

Russell F. Couples - 10/09/2021 Confirmed reviews ALL

Very good except for no hot water

Never disappointed

TripAdvisor rating 5.0/5

TanScan 25/08/2021 TripAdvisor review

Perfect spot close to everything shopping restaurants fast quick easy check in/out friendly welcoming staff this is always our go to spot for surfers paradise I’m an Accor club member so their are lots of perks that come with this 👍

Dear TanScan, Thank you for taking the time to write a Trip Advisor post following your recent stay at Novotel Surfers Paradise, it is always a pleasure to receive such positive feedback from our return Accor Live Limitless loyalty guests. Thank you for your comments regarding your stay with us and I will share your feedback with my Team as I know that they will be as pleased as I am to know that you had a very enjoyable time once again throughout your stay including their friendly welcome back. Thank you again for your endorsement TanScan and my Team and I hope to welcome you back to Novotel Surfers Paradise once again very soon, thank you for your Loyalty! Best Regards, Paul Morton General Manager Novotel Surfers Paradise

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