Novotel Surfers Paradise Hotel 4 stars

Customer review rating 4.2/5 9,435 reviews

ALLSAFE approved hotel

Book this hotel

Room 1

Number of guests
Children's age

Best price guarantee

How it works?
ALL - Accor Live Limitless

Free: become a member

When making a booking at this hotel:

  • I earn Status & Rewards points

  • I can use my Rewards points

  • I benefit from advantages

  • I cannot take advantage of the Members' rate

Novotel Surfers Paradise
See on a map
+ 26 Services

Hotel extras

  • 150m to the beach

  • Situated on the GLink tram line

  • In the heart of the shopping and dining precinct

  • An ALLsafe hotel

  • Level 5 leisure facilities featuring a heated pool, spa, gym, tennis court and BBQ facilites

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 11h00

Paying

Services and practical information
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Babysitting on requestPaying
  • 100% non-smoking hotel
  • Air conditioned
  • Gold Coast AirportPaying
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-outPaying
  • Dry cleaning / IroningPaying
  • Currency exchange
  • Porter
  • Concierge
Leisure and activities
  • Swimming pool
  • Fitness centre
  • Massage
  • Babysitting on requestPaying
  • Tennis
Catering
  • BreakfastPaying
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
Business services
  • 10 meeting room(s)
  • Conventions hotel
  • Web Corner on a Mac
  • Copy/print service available
Information message

Hotel location

Novotel Surfers Paradise

Cnr of Surfers Paradise Blvd
and Hanlan Street
4217 surfers paradise
australia

Tel: +61755793499

Fax: (+61)755920026

Check-in from 14h00

Check out up to 11h00

  • By plane

    Gold Coast Airport At 22km / 13 miles - Shuttle paying

  • By train

    Helensvale At 11km / 6 miles

GPS :-28.0029127, 153.4286896999

Our accommodation(s)

Novotel Surfers Paradise offers a wide range of accommodation options to suit couples, families and business travellers. Perfect for anyone looking to experience the beach vibes of Surfers Paradise. .

Hinterland View, Superior Room, 1 King Bed

  • Max. number of persons: 3
  • Area: From 30 / 323 sq ft
  • Most of the accommodation: Balcony *

* Subject to availability

  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Bathroom products
  • Direct dial telephone

Hinterland View Superior Room, 2 Double Beds

  • Max. number of persons: 4
  • Area: From 30 / 323 sq ft
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Bathroom products
  • Direct dial telephone

Ocean View, Superior Room, 1 King Bed

  • Max. number of persons: 3
  • Area: From 30 / 323 sq ft
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Bathroom products
  • Direct dial telephone

Ocean View, Superior Room, 2 Double Beds

  • Max. number of persons: 4
  • Area: From 30 / 323 sq ft
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Bathroom products
  • Direct dial telephone

Deluxe Room, 1 King Bed

  • Max. number of persons: 3
  • Area: From 30 / 323 sq ft
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Bathroom products
  • Direct dial telephone

Deluxe Room, 2 Double Beds

  • Max. number of persons: 4
  • Area: From 30 / 323 sq ft
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Bathroom products
  • Direct dial telephone

Hinterland View, Deluxe Room, 2 Double Beds

  • Max. number of persons: 4
  • Area: From 30 / 323 sq ft
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Bathroom products
  • Direct dial telephone

Hinterland View, Deluxe Room, 1 King Bed

  • Max. number of persons: 3
  • Area: From 30 / 323 sq ft
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Bathroom products
  • Direct dial telephone

Ocean View, Deluxe Room, 1 King Bed

  • Max. number of persons: 3
  • Area: From 30 / 323 sq ft
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Bathroom products
  • Direct dial telephone

Ocean View, Deluxe Room, 2 Double Beds

  • Max. number of persons: 4
  • Area: From 30 / 323 sq ft
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Bathroom products
  • Direct dial telephone

Superior Family Room, 1 King + 2 Singles

  • Max. number of persons: 5
  • Area: From 43 / 463 sq ft
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Bathroom products
  • Direct dial telephone

Hinterland View, Superior Spa Room, 1 King Bed

  • Max. number of persons: 3
  • Area: From 30 / 323 sq ft
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Bathroom products
  • Direct dial telephone

Deluxe Family Room, 1 King + 2 Singles

  • Max. number of persons: 5
  • Area: From 43 / 463 sq ft
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Bathroom products
  • Direct dial telephone

Ocean View, Executive Room, 1 King Bed

  • Max. number of persons: 3
  • Area: From 30 / 323 sq ft
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Bathroom products
  • Direct dial telephone

Ocean View Executive Spa Room, 1 King Bed

  • Max. number of persons: 3
  • Area: From 35 / 377 sq ft
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Bathroom products
  • Direct dial telephone
Rooms

Our restaurants and bars

BLVD Café & Bar

Type of cuisine: Cafe

Enjoy all day dining from breakfast to dinner and delicious food & beverage items all day in-between.

Blvd Cafe & Bar

Non contractual photo

Blvd Bar is open 7 days, serving coffee, snacks and light meals for breakfast, lunch and dinner.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 10

  • Maximum size: 522

  • Maximum capacity: 400 people

  • Maximum banquet capacity: 400 people

Find out more

Our guest reviews for
Novotel Surfers Paradise

100% genuine reviews from our guests

Find out more

ALL Rating 4.2/5

9,435 reviews

tripadvisor

TripAdvisor Rating 4.0/5

1,192 reviews

Enjoyed

Customer review rating 4.5/5

Anonymous Couples - 18/02/2021 Confirmed reviews ALL

Long time Accor members. First time Novatel Surfers. as excellent.

Short Stay this time but as usual we were very well looked after - Thank you

Customer review rating 5.0/5

Peter S. Business - 16/02/2021 Confirmed reviews ALL

Al always its great staying at your hotel. Everyone is so nice. Its like my second home.

Short and Sweet

Customer review rating 4.0/5

David Business - 16/02/2021 Confirmed reviews ALL

The room was neat and tidy and it was pleasing to see non washable items removed from the room. My trip was for business and whilst the room was comfortable lack/insufficient working area was certainly a pit fall.

Nearly perfect stay

Customer review rating 4.5/5

Sharmayne J. Families - 16/02/2021 Confirmed reviews ALL

Our room was beautiful we stayed in room 3001 our view was stunning when we stay again we'd love to stay looking out at the beach side other than that we r very very happy customers

Good prompt service, Paul Morton GM welcomed me on arrival , room was beautiful and well presented

Customer review rating 4.5/5

Geoff S. Business - 16/02/2021 Confirmed reviews ALL

Great , everybody was friendly, nothing was a problem just a real nice venue. Very clean and comfy Food was good and bar staff accommodating .

THE STAFF GO ABOVE AND BEYOND

Customer review rating 5.0/5

Corriene S. Couples - 15/02/2021 Confirmed reviews ALL

FROM THE MOMENT WE ARRIVED TO THE MOMENT WE CHECKED OUT WAS A GREAT STAY AND LOOKING FORWARD TO ANOTHER STAY SOON WITH OUR SON AND HOPING FOR A OCEAN VIEW FAMILY ROOM, THE STAFF ARE VERY ACCOMODATING AND GO ABOVE AND BEYOND THANK YOU NOVOTEL

Great location but noisy

Customer review rating 3.0/5

Natalie B. Business - 15/02/2021 Confirmed reviews ALL

The rooms are modern and aircon works well. The pool area is great witha spa. However, you will be kept up with the street noise, there must be bar next door that plays music until 2am. Not suited for those who are travelling for work and need a good night rest.

Well Located

Customer review rating 3.5/5

Anonymous Couples - 15/02/2021 Confirmed reviews ALL

Good location and staff are friendly & helpful. Facilities and rooms are outdated though and can do with a spruce up! Also, the restaurant and cafe is really limited, would be good to have more on offer food wise!

Great Location

Customer review rating 3.5/5

Judi B. Couples - 15/02/2021 Confirmed reviews ALL

The room was just beautiful, and the restaurant team were sensation, in particular, Sean who made us feel e tra special

good location

Customer review rating 3.0/5

Judith D. Couples - 15/02/2021 Confirmed reviews ALL

we are frequenting this hotel for many years and stay in the same location. We got our room, we were allowed early access and also late check out which was a big bonus. However, we were disappointed with the service. Many items were missing and we had to request them frequently. The room the bed wasn't organised, set professionally. Breakfast was very poor and we booked for buffet breakfast. Only on the weekend was breakfast sufficient. We realise the situation because of the pandemic but even on week days it could have been better with more offerings...

Customer review rating 4.0/5

Anonymous Business - 15/02/2021 Confirmed reviews ALL

Suitable location, price and standard.

Great view

Customer review rating 4.5/5

Anonymous Couples - 15/02/2021 Confirmed reviews ALL

Good clean room with a great view

Good break thanks.

Customer review rating 5.0/5

Anonymous Solo - 14/02/2021 Confirmed reviews ALL

....all good

Mostly good stay.

Customer review rating 4.0/5

Jade Couples - 14/02/2021 Confirmed reviews ALL

The hotel itself is located in a fantastic spot and the room was immaculate. However, my only complaints would be that checkin took a long time and that the parking situation is horrible. It took us about 30 minutes standing in like to check in and another 30 or so just to find a park. I feel like the staff did the best job they could, it was just a super busy time.

Always a nice stay

Customer review rating 4.5/5

Lana Friends - 14/02/2021 Confirmed reviews ALL

Always a pleasure to stay at novotel surfers paradise. A little bit disappointed with room service. Or lack there of. We phoned to get breakfast delivered, they took our order and rang us back 10 minutes later saying they don't actually do room service breakfast on weekends and we can go down and pick it up but they don't have half of what we ordered. So I just cancelled the whole lot. The information sheet said room service is available 6.30am. So I think this needs looking into.

Average

Customer review rating 3.0/5

Chloe Families - 14/02/2021 Confirmed reviews ALL

I was given a superior room although booked and paid for a deluxe room. The superior room is not any better than a motel. I checked with the staff and moved to the room I paid for, but it should have happened at the first place.

Good Location

Customer review rating 3.5/5

Crystal C. Friends - 14/02/2021 Confirmed reviews ALL

Great bed, room was nice. Door to veranda was hard to push open as the rollers were stuck and the shower screen hung over the edge of the bath which drenched the floor so we had to use our towels to prevent our clothes from getting wet.

Great staff good spot

Customer review rating 4.5/5

Joe P. Families - 14/02/2021 Confirmed reviews ALL

High class Renee the front office manager was brilliant

Customer review rating 3.5/5

Ross Couples - 14/02/2021 Confirmed reviews ALL

central location disappointed that restaurant was not open and pool temp was like a bath not refreshing at all

Disappointed

Customer review rating 1.5/5

Julie C. Couples - 13/02/2021 Confirmed reviews ALL

Room location and view was great. There was finger nails left in bedside draw. Went to reception reportrd it. Went for a walk 1 and a half hours the fingernails had not been removed rang housekeeping young man came and vacuumed and disinfect. My partner used the iron and there was someone's bra left behind. Reported this and supervisor came and organised new ckeanet. Felt very uncomfortable the first night wondering if our sheets were clean or not. Spoke to reception they offered us a 15 dollar credit for inconvenience. Which was an insult as you can get this as the green payment if you don't have room attended. First 2 days breakfast was in the cafe limited choice served luke warm and you could only have coffee or juice not both. Paying the same amount but you can't have cereal fruit yoghurt juice wide variety of cooked etc which we had on the last morning. Steak night we waited 35 minutes to receive our steaks both cooked med rare even though one was ordered med, the veges were luke warm. We ate this because we didn't want to wait agsin. Asked for face washers 2 hours later rang again as they hadn't arrived. The service at this Novotel is terrible. We gave up asking for anything and even considered moving accomodation. Fuji checked us into the hotel when we arrived and he was friendly, helpful and informative thus experience is where the service stopped. When checking out Fuji was on again and we spoke to him about our experience and he was kind enough to wave our parking and meal balance 75 dollars. It's such a shame that such a beautiful place is a let down due to lack of service. Novotel is my fabourite accor accomodation and we stay at Novotel Darling Harbour in sydney where it is always perfect.

Dear Julie, Thank you for taking the time to tell us about your experience at the Novotel Surfers Paradise, I am sorry that your experience did not meet your expectations on this occasion; please allow me to express my apologies. I am sorry that your room was not prepared prior to your arrival to the expected high standards here at Novotel Surfers Paradise and I have shared the issues with the Executive Housekeeper and also the poor response times from the Housekeeping Department once they were reported, including your wait for face washers. I am sorry that you incurred a wait at Dinner and I have shared your feedback on the luke-warm vegetables with the Executive Chef in order for them to review the delivery timings of meals from the kitchen to table. I appreciate your comments regarding beverages at breakfast and I am sorry that you did not enjoy the A La Carte experience compared to the breakfast buffet that the Hotel currently offers on Saturdays and Sundays. On a positive note I was very happy to read that you enjoyed your room and the views that it offered and also the service that you received from Fujio t check in and check out and I will share your feedback with him personally. I appreciate your sharing your concerns Julie and it is my hope that you will give us the opportunity to better serve you in the future when we can restore your faith in Novotel Surfers Paradise to the level that you have in Novotel Darling Harbour. Best Regards, Paul Morton General Manager Novotel Surfers Paradise

Our most recent 20 reviews

In partnership with TripAdvisor

Our other hotels nearby

All our hotels in surfers paradise