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Novotel Surfers Paradise Hotel 4 stars

Customer review rating 4.2/5 8,823 reviews

#ALLSAFE Accor

ALLSAFE approved hotel

Novotel Surfers Paradise
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+ 26 Services
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Room 1

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Hotel extras

  • 150m to the beach

  • Situated on the GLink tram line

  • In the heart of the shopping and dining precinct

  • An ALLsafe hotel

  • Level 5 leisure facilities featuring a heated pool, spa, gym, tennis court and BBQ facilites

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 11h00

Paying

Services and practical information
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Babysitting on requestPaying
  • 100% non-smoking hotel
  • Air conditioned
  • Gold Coast AirportPaying
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-outPaying
  • Dry cleaning / IroningPaying
  • Currency exchange
  • Porter
  • Concierge
Leisure and activities
  • Swimming pool
  • Fitness centre
  • Massage
  • Babysitting on requestPaying
  • Tennis
Catering
  • BreakfastPaying
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
Business services
  • 10 meeting room(s)
  • Conventions hotel
  • Web Corner on a Mac
  • Copy/print service available
Information message

Hotel location

Novotel Surfers Paradise

Cnr of Surfers Paradise Blvd
and Hanlan Street
4217
surfers paradise
australia

Tel: +61755793499

Fax: (+61)755920026

Check-in from 14h00

Check out up to 11h00

  • By plane

    Gold Coast Airport At 22km / 13 miles - Shuttle paying

  • By train

    Helensvale At 11km / 6 miles

GPS :-28.0029127, 153.4286896999

Our accommodation(s)

Novotel Surfers Paradise offers a wide range of accommodation options to suit couples, families and business travellers. Perfect for anyone looking to experience the beach vibes of Surfers Paradise. .

Hinterland View, Superior Room, 1 King Bed

  • Max. number of persons: 3
  • Area: From 30 m² / 323 sq ft
  • Most of the accommodation: Balcony *

* Subject to availability

  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Bathroom products
  • Direct dial telephone

Hinterland View Superior Room, 2 Double Beds

  • Max. number of persons: 4
  • Area: From 30 m² / 323 sq ft
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Bathroom products
  • Direct dial telephone

Ocean View, Superior Room, 1 King Bed

  • Max. number of persons: 3
  • Area: From 30 m² / 323 sq ft
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Bathroom products
  • Direct dial telephone

Ocean View, Superior Room, 2 Double Beds

  • Max. number of persons: 4
  • Area: From 30 m² / 323 sq ft
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Bathroom products
  • Direct dial telephone

Deluxe Room, 1 King Bed

  • Max. number of persons: 3
  • Area: From 30 m² / 323 sq ft
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Bathroom products
  • Direct dial telephone

Deluxe Room, 2 Double Beds

  • Max. number of persons: 4
  • Area: From 30 m² / 323 sq ft
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Bathroom products
  • Direct dial telephone

Hinterland View, Deluxe Room, 2 Double Beds

  • Max. number of persons: 4
  • Area: From 30 m² / 323 sq ft
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Bathroom products
  • Direct dial telephone

Hinterland View, Deluxe Room, 1 King Bed

  • Max. number of persons: 3
  • Area: From 30 m² / 323 sq ft
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Bathroom products
  • Direct dial telephone

Ocean View, Deluxe Room, 1 King Bed

  • Max. number of persons: 3
  • Area: From 30 m² / 323 sq ft
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Bathroom products
  • Direct dial telephone

Ocean View, Deluxe Room, 2 Double Beds

  • Max. number of persons: 4
  • Area: From 30 m² / 323 sq ft
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Bathroom products
  • Direct dial telephone

Superior Family Room, 1 King + 2 Singles

  • Max. number of persons: 5
  • Area: From 43 m² / 463 sq ft
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Bathroom products
  • Direct dial telephone

Hinterland View, Superior Spa Room, 1 King Bed

  • Max. number of persons: 3
  • Area: From 30 m² / 323 sq ft
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Bathroom products
  • Direct dial telephone

Deluxe Family Room, 1 King + 2 Singles

  • Max. number of persons: 5
  • Area: From 43 m² / 463 sq ft
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Bathroom products
  • Direct dial telephone

Ocean View, Executive Room, 1 King Bed

  • Max. number of persons: 3
  • Area: From 30 m² / 323 sq ft
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Bathroom products
  • Direct dial telephone

Ocean View Executive Spa Room, 1 King Bed

  • Max. number of persons: 3
  • Area: From 35 m² / 377 sq ft
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Bathroom products
  • Direct dial telephone
Rooms

Our restaurants and bars

BLVD Café & Bar

Type of cuisine: Cafe

Enjoy all day dining from breakfast to dinner and delicious food & beverage items all day in-between.

Blvd Cafe & Bar

Non contractual photo

Blvd Bar is open 7 days, serving coffee, snacks and light meals for breakfast, lunch and dinner.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 10

  • Maximum size: 522 m²

  • Maximum capacity: 400 people

  • Maximum banquet capacity: 400 people

Find out more

Our guest reviews for
Novotel Surfers Paradise

100% genuine reviews from our guests

Find out more

ALL Rating 4.2/5

8,823 reviews

tripadvisor

TripAdvisor Rating 4.0/5

1,145 reviews

Nice room

Customer review rating 4.2/5

Ryan Couples - 14/09/2020 Confirmed reviews ALL

Room was nicely appointed. Didn’t really enjoying the two beds pushed together leaving a divot in the centre. The lack of lift access to the parking lot was problematic. Parking situation is confusing.

Dear Ryan, We very much appreciate your comments regarding your recent stay at the Novotel Surfers Paradise. Thank you for sharing your experience, we are sorry about the bedding. I have noted in your profile for next time to ensure you have a full single mattressed King Bed as a preference for your stays. We are very sorry about your experience with the car parking. Whilst we share the space with other commercial tenants, it is managed by a third party, SECURE. We are trying our best to work more closely with them to ensure there is more availability and clearer direction in future. Sincerely, Fujio Shibata Guest Experience and Loyalty Coordinator Novotel Surfers Paradise

Great location starting to get old

Customer review rating 4.2/5

Anonymous Couples - 14/09/2020 Confirmed reviews ALL

bed were clean room was neat and tidy. Aircon was horrible was either not working or freezing cold. Light in the hall way stayed on the entire time couldnt turn it off made it hard to sleep. Shower needed replacing as everything you showered it flooded the bathroom. Very dissapointing for when I stayed a few years ago.

Dear Llwynn, Thank you for taking the time to tell us about your experience at the Novotel Surfers Paradise. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. We appreciate your sharing your concerns, which I have shared with our Department Heads, in particular with our Housekeeping and Engineering teams for the state of your room. We will ensure these issues are addressed immediately and we apologise that they were not fixed during your stay. Sincerely, Fujio Shibata Guest Experience and Loyalty Coordinator Novotel Surfers Paradise

A mainly satisfactory weekend away

Customer review rating 4.2/5

David C. Couples - 14/09/2020 Confirmed reviews ALL

We enjoyed the trip, in difficult circumstances, and the main restaurant not open. All members of staff were excellent, and I rarely use that description, and really tried to give us a good experience. The internet connection was atrocious. We complained several times and it made no difference. I would not be paying your I.P. contractor. We had to use the hotspot on our iPhones to get any satisfactory connection. The meals we had in the hotel were good.

Dear Susan & David, We very much appreciate your comments regarding your recent stay at the Novotel Surfers Paradise. Thank you for sharing your experience, whilst we are glad that you enjoyed your stay with us, we are truly sorry for the very poor WIFI experience that you encountered with us during your stay. I have personally addressed this with our service provider as we have had this comment before from other guests. I hope this issue did not over shadow your overall experience of the Novotel Surfers Paradise. Sincerely, Fujio Shibata Guest Experience and Loyalty Coordinator Novotel Surfers Paradise

Great staff!

Customer review rating 4.2/5

Anonymous Couples - 14/09/2020 Confirmed reviews ALL

Congratulations of your amazing staff! At every contact they were most accommodating, professional and courteous. Particular thanks to the reception staff who hunted down a iPhone charger for us late Saturday night and brought it up to our room. We were immensely grateful!

Dear Penelope, We very much appreciate your comments regarding your recent stay at the Novotel Surfers Paradise. It is always a pleasure to receive positive feedback. Thank you for sharing your experience, especially for highlighting our staff. We hope to welcome you back for another visit in future! Sincerely, Fujio Shibata Guest Experience and Loyalty Coordinator Novotel Surfers Paradise

Well located

Customer review rating 4.2/5

Amanda Families - 13/09/2020 Confirmed reviews ALL

Very helpful & friendly staff. Great location within walking distance from everything.

Dear Amanda, We very much appreciate your comments regarding your recent stay at the Novotel Surfers Paradise. It is always a pleasure to receive positive feedback. Thank you for sharing your experience, we are delighted that you enjoyed your stay with us - especially for highlighting our friendly and hard working staff. We hope you will join us again for another stay in future! Sincerely, Fujio Shibata Guest Experience and Loyalty Coordinator Novotel Surfers Paradise

Perfect

Customer review rating 4.2/5

Connor Couples - 13/09/2020 Confirmed reviews ALL

Very close to everything, amazing views, amazing pool area with great view down to cavil Avenue, lift is fast with hardly any wait times, fantastic security at night that are friendly and helpful, rooms are bigger than most in goldy and very modernised rooms

Dear Connor, We very much appreciate your comments regarding your recent stay at the Novotel Surfers Paradise. It is always a pleasure to receive positive feedback. I will share your comments with our team, especially Matt on Security. We are delighted that you enjoyed your stay with us and found our location handy! Thank you again for sharing your experience, and we hope to welcome you back again for another visit. Sincerely, Fujio Shibata Guest Experience and Loyalty Coordinator Novotel Surfers Paradise
Customer review rating 4.2/5

Jon Couples - 12/09/2020 Confirmed reviews ALL

This is not a COVID-19 issue, as NO elevators turn up... slow and non-existent elevators overwhelmed our experience negatively and changed our decisions to undertake activities. One elevator (of 5) was blocked off in the foyer from access (for some time now). I waited over 10 minutes before giving up and walking down 18 flights of stairs to my wife waiting in the foyer! Everyone was complaining about it whilst waiting in the foyer. We chose not to bother even trying to go down to the recreation area on level 5 due to the likely delays both directions waiting for an elevator. We chose not to go down for breakfast in the hotel and just combined it outside the hotel with our walk.

Dear Jonathan, We very much appreciate your comments regarding your recent stay at the Novotel Surfers Paradise. We are truly sorry that you and your wife experienced such delays with our lifts. We were undergoing a lift maintenance program during your stay, so we apologise for the lack of access and poor timing. We have now fixed all of them and have 5 fully operational elevators available to our guests. Thank you again for sharing your experience, and whilst we let you down in this regard, we hope you will come back to give us another chance in future. Sincerely, Fujio Shibata Guest Experience and Loyalty Coordinator Novotel Surfers Paradise

Great location

Customer review rating 4.2/5

Yvette O. Families - 11/09/2020 Confirmed reviews ALL

We brought our family & grandsons with us . Everyone thoroughly enjoyed it

Dear Yvette, We very much appreciate your comments regarding your recent stay at the Novotel Surfers Paradise. It is always a pleasure to look after you and the family each time you visit! You make our jobs more enjoyable, so thank you and also for your loyalty to Accor. We look forward to welcoming you back again soon! Sincerely, Fujio Shibata Guest Experience and Loyalty Coordinator Novotel Surfers Paradise

Basic... but GREAT location

Customer review rating 4.2/5

Joe Friends - 11/09/2020 Confirmed reviews ALL

Pros: Perfect location. Great sea view. Cons: A Novotel with the standard of Ibis... Room wasn't spatious. Facilities were quite basic. The hotel probably needs rennovation soon. Also - the complementary wifi is only limited to 250MB per day.

Dear Mr F., We very much appreciate your comments regarding your recent stay at the Novotel Surfers Paradise. It is always a pleasure to receive positive feedback. Thank you for sharing your experience. We are glad you enjoyed our location. Whilst we are an old building we have started to invest in renovations and have changed our Lobby Bar, Function areas and half of the accommodation tower. Thank you for your comments and suggestions. Regards, Fujio Shibata Guest Experience and Loyalty Coordinator Novotel Surfers Paradise

Pleasant experience

Customer review rating 4.2/5

Nigel C. Friends - 10/09/2020 Confirmed reviews ALL

A nice quiet stay for a few days rest and recreation. Room was upgraded which is always a pleasant thing.

Dear Mr C., We very much appreciate your comments regarding your recent stay at the Novotel Surfers Paradise. It is always a pleasure to receive positive feedback. Thank you for sharing your experience, we are delighted that you enjoyed your stay and your upgrade! We hope to welcome you back again for another visit soon Sincerely, Fujio Shibata Guest Experience and Loyalty Coordinator Novotel Surfers Paradise

Not far from the beach, great view and extremely clean.

Customer review rating 4.2/5

Shay C. Families - 09/09/2020 Confirmed reviews ALL

Nice and quick sign in, nice clean comfortable room and beds and nice and quiet .

Dear Shay, We very much appreciate your comments regarding your recent stay at the Novotel Surfers Paradise. It is always a pleasure to receive positive feedback. Thank you for sharing your experience, and we look forward to welcoming you back again in future. Sincerely, Fujio Shibata Guest Experience and Loyalty Coordinator Novotel Surfers Paradise

Awesome location

Customer review rating 4.2/5

Tori Families - 08/09/2020 Confirmed reviews ALL

Before booking I requested to be placed in a higher level room and was so happy when we checked in and our request was accepted! Our kids were so happy with the view as we faced the ocean. Staff were extremely friendly and helpful especially when we went to order food for breakfast and they told us there was mini buffet breakfast on level 1 where kids eat for free. They also told me to sign up to get discounts and future stays at any of the partnering hotels! Enjoyed the pool and spa. Beds were the most comfortable beds we’ve slept in!!!! Great location will woolies being downstairs and the main strip literally a step out the front doors. We are definitely coming back in the future.

Dear Victoria, We very much appreciate your comments regarding your recent stay at the Novotel Surfers Paradise. It is always a pleasure to receive positive feedback! Thank you for sharing your experience, we are overjoyed hat you had a wonderful stay and that the kids had fun! We look forward to welcoming you back for another visit again in future! Sincerely, Fujio Shibata Guest Experience and Loyalty Coordinator Novotel Surfers Paradise

excellent service

Customer review rating 4.2/5

Katerina Families - 08/09/2020 Confirmed reviews ALL

Friendly, efficient and professional staff. Excellent location, fabulous view

Dear Katerina, We very much appreciate your comments regarding your recent stay at the Novotel Surfers Paradise. It is always a pleasure to receive positive feedback. We are delighted that you enjoyed your stay with us, thank you especially for highlighting our friendly staff! Thank you for sharing your experience, and we hope to welcome you back for another visit again soon. Sincerely, Fujio Shibata Guest Experience and Loyalty Coordinator Novotel Surfers Paradise

Short Stay - great service

Customer review rating 4.2/5

Gary O. Couples - 08/09/2020 Confirmed reviews ALL

We arrived unexpected, as it turned out our booking online the night before hadn't fully completed. At that point we are reminded of why we stay in Accor properties and especially the Surfers Paradise Novotel. The booking was promptly in place, a room with a magnificent view was allocated, and we were in our room in minutes. We look forward to returning.

Dear Gary, We very much appreciate your comments regarding your stay at the Novotel Surfers Paradise. It is always a pleasure to receive positive feedback. I will share your comments with our team. We are delighted that you enjoyed your stay with us! Thank you for sharing your experience, and we hope to welcome you back again soon for another visit. Sincerely, Fujio Shibata Guest Experience and Loyalty Coordinator Novotel Surfers Paradise

spot on

Customer review rating 4.2/5

Bobby Couples - 07/09/2020 Confirmed reviews ALL

2 night stay and even though the wait for lifts was a bit of a pain at times everything else went like clockwork and the a la carte breakfasts in hotel foyer was exceptional.Great standards set within the hotel overall

Dear Mr F., We very much appreciate your comments regarding your recent stay at the Novotel Surfers Paradise. It was a pleasure to welcome you back after so long! Always lovely to look after you when you stay with us. Apologies about the changes to our set up including the long wait for our lifts. Whilst we try our best to ensure that COVID compliance and the safety of guests with social distancing is in place, we thank you for your patience and understanding in these challenging times. Thank you for your loyalty to Accor and Novotel Surfers! Sincerely, Fujio Shibata Guest Experience and Loyalty Coordinator Novotel Surfers Paradise

Great location, nicely appointed room

Customer review rating 4.2/5

David Families - 07/09/2020 Confirmed reviews ALL

We stayed 2 nights with 2 young kids. We used our Accor Stay Plus benefits and were really well looked after. Obviously covid makes things harder and the lifts are a problem with not all of them working, not all of them going to every floor and only 4 people per lift allowed. You need to get those lifts fixed.

Dear Mr C., We very much appreciate your comments regarding your recent stay at the Novotel Surfers Paradise. Thank you for sharing your experience. Whilst we are delighted that you enjoyed your stay and found our location handy, we are truly sorry about the lift situation. We have worked closely with our engineering techs and have put in solutions in order to ensure these issues do not occur again. We appreciate your understanding and patience. Sincerely, Fujio Shibata Guest Experience and Loyalty Coordinator Novotel Surfers Paradise

Room was nice Good location

Customer review rating 4.2/5

Graeme Couples - 07/09/2020 Confirmed reviews ALL

Refurbished room was nice although missing a bath mat, no knife or fork, and no tea plates Little things missing that make a difference

Dear Mr S., We very much appreciate your comments regarding your recent stay at the Novotel Surfers Paradise. Thank you for sharing your experience, whilst we are delighted that you enjoyed our refurbished room and handy location, I am sorry that we dropped the ball on the small details. Attention to detail is everything in our industry and I apologise we did not meet your expectations on this occasion. We hope to make it a 100/100 stay the next time you visit. Sincerely, Fujio Shibata Guest Experience and Loyalty Coordinator Novotel Surfers Paradise

Lovely room

Customer review rating 4.2/5

Khiana Couples - 07/09/2020 Confirmed reviews ALL

Room was lovely, especially loved the large spa bath. Location and view was perfect, was central to everything.

Dear Khiana, We very much appreciate your comments regarding your stay at the Novotel Surfers Paradise. Thank you for sharing your experience! We are delighted that you enjoyed your stay with us, and enjoyed your spa bath! We hope to welcome you back again for another visit soon Sincerely, Fujio Shibata Guest Experience and Loyalty Coordinator Novotel Surfers Paradise

Great all round hotel

Customer review rating 4.2/5

Mechelle N. Families - 07/09/2020 Confirmed reviews ALL

service was great, accommodation amazing and food to die for.

Dear Mechelle, We very much appreciate your comments regarding your recent stay at the Novotel Surfers Paradise. It is always a pleasure to receive positive feedback. I will happily share your comments with our team! We are delighted that you enjoyed our friendly service and our yummy food! We look forward to welcoming you back again for another visit soon :) Sincerely, Fujio Shibata Guest Experience and Loyalty Coordinator Novotel Surfers Paradise

Well located

Customer review rating 4.2/5

Emma Families - 06/09/2020 Confirmed reviews ALL

Good spot to visit, friendly staff

Dear Emma, We very much appreciate your comments regarding your recent stay at the Novotel Surfers Paradise. Thank you for sharing your experience, whilst we are delighted that you enjoyed the stay and our location - I am very sorry about the cockroach that is very embarrassing. I will make sure I speak to Housekeeping about that. Also apologies about the WIFI. We hope these issues did not ruin your overall stay with us. Hopefully we can make your stay 100/100 the next time! Sincerely, Fujio Shibata Guest Experience and Loyalty Coordinator Novotel Surfers Paradise

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