Mercure Goulburn 4.5 stars

Customer review rating 4.5/5 2,391 reviews

ALLSAFE approved hotel

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Mercure Goulburn
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+ 13 Services

Hotel extras

  • Adjacent to Goulburn's most recognisable monument - the Big Merino!

  • Free Wi-Fi throughout the Hotel and Parking just outside your room

  • Brand new Reception & Restaurant. Recent renovations throughout!

  • Great new Function & Conference Rooms

  • Just off the Hume Highway exit and minutes from Goulburn's CBD

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 10h00

Paying

Services and practical information
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • 100% non-smoking hotel
  • Air conditioned
  • Early check-in/Late check-out Paying
  • Dry cleaning / Ironing Paying
Catering
  • Breakfast Paying
  • 1 Restaurant(s)
  • 1 Bar(s)
  • Room service
Business services
  • 4 Meeting room(s)
  • Copy/print service available

Hotel location

Mercure Goulburn

2 Lockyer Street
2580 goulburn
australia

Tel: +61248225445

Fax: (+61)2/48225440

Check-in from 14h00

Check out up to 10h00

  • COUNTRYLINK GREYHOUND :  SYDNEY-MELBOURNE GOULBURN

  • By plane

    CANBERRA INTL At 88km / 54 miles

  • By helicopter

    GOULBURN AIRPORT At 9km / 5 miles

  • By train

    GOULBURN RAIL At 3km / 1 miles

GPS :-34.773657, 149.691843

Our accommodation(s)

All rooms are newly refurbished with modern fittings such as large Smart TVs and complimentary high-speed WIFI, ensuring a memorable guest experience.

Superior 1 Queen Bed

  • Max. number of persons: 2
  • Area: From 45 / 484 sq ft
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Business Desk
  • Iron

Superior 1 Queen & 1 Single BedNon contractual photo

  • Max. number of persons: 3
  • Area: From 45 / 484 sq ft
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Business Desk
  • Iron

Privilege King

  • Max. number of persons: 2
  • Area: From 55 / 592 sq ft
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Business Desk
  • Iron
Rooms

Our restaurants and bars

EDGE RESTAURANT

Type of cuisine: International

The Executive Chef at Edge Restaurant has crafted a menu of local and international favourites, with a preference for local producers ensuring a freshness and vitality to the dishes. Enjoy your meal in the stylish, yet relaxed, setting of Edge Restaurant.

EDGE BAR

Edge Bar offers a relaxed venue for evening beverages. Enjoy a pre-dinner drink from a delightful selection of wine, beer and spirits or join us for a night cap before retiring.

Non contractual photo

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 4

  • Maximum size: 190

  • Maximum capacity: 220 people

  • Maximum banquet capacity: 150 people

Find out more

Our guest reviews for
Mercure Goulburn

100% genuine reviews from our guests

Find out more

ALL Rating 4.5/5

2,391 reviews

tripadvisor

TripAdvisor Rating 4.5/5

947 reviews

2021 TripAdvisor Certificate of Excellence
Certificate of excellence 2021

Friendly, comfy with all you need.

Customer review rating 5.0/5

Glen C. Families - 07/06/2021 Confirmed reviews ALL

Great staff all round, clean comfy rooms, beautiful meals and close to everything to see and do.

Dear Glen C., We very much appreciate your comments regarding your stay at the Mercure Goulburn. It is always a pleasure to receive positive feedback about our rooms and meals. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. I also notice you said you will be recommending us to your friends and colleagues - THANK YOU. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Luke Kennedy General Manager

Comfortable and pleasant staff

Customer review rating 5.0/5

Domenico Families - 07/06/2021 Confirmed reviews ALL

Friendly efficient staff, easy check in and check out, very comfortable bed, exceptional dining

Dear Domenico Antonio P., We very much appreciate your comments regarding your stay at the Mercure Goulburn. It is always a pleasure to receive positive feedback about our pillow top beds and Restaurant. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. I also notice you said you will be recommending us to your friends and colleagues - THANK YOU. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Luke Kennedy General Manager

Top motel.

Customer review rating 5.0/5

Therese Couples - 07/06/2021 Confirmed reviews ALL

Again, we enjoyed staying at the Mercure. The restaurant meal was great, the bed was extremely comfortable and the staff, as always, were lovely.

Dear Therese B., We very much appreciate your comments regarding your stay at the Mercure Goulburn. It is always a pleasure to receive positive feedback about the food. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. I also notice you said you will be recommending us to your friends and colleagues - THANK YOU. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Luke Kennedy General Manager

Rating is due to our not being able to attend due to Covid lockdown.

Customer review rating 2.5/5

Greg C. Couples - 07/06/2021 Confirmed reviews ALL

We have stayed at Mercure Goulburn on a number of occasions and have always found the rooms to be good, the food excellent and the staff obliging. Due to lockdown in Victoria we were unable to visit but will do so upon relaxation of rules. Your staff kindly allowed us to "defer" our booking from Tuesday the 1st until Friday the 4th initially in the hope that rules would have been relaxed however this was not the case. In our efforts to rebook our other accommodation, I overlooked contacting the staff at Goulburn. As this was my mistake I accept that our booking was cancelled. We will return as soon as we are able in transit to Qld.

Dear Greg C., We very much appreciate your comments regarding your interactions with Mercure Goulburn. I am sorry that you could not make your stay. It is always a pleasure to receive feedback and I have placed a note on your profile so that if you do make it to stay with us in the future you will receive a free upgrade if available. Thank you again for sharing your experience, and we hope to have you stay with us soon. Sincerely, Luke Kennedy General Manager

Great Hotel

Customer review rating 4.0/5

Tracee S. Business - 07/06/2021 Confirmed reviews ALL

I always stay at The Mercure when in Goulburn. Staff are always friendly and helpful, facilities clean and rooms are usually quiet. The food is amazing, every time!

Dear Tracee Christine S., We very much appreciate your comments regarding your stay at the Mercure Goulburn. It is always a pleasure to receive positive feedback about the hotels food. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you for the feedback regarding room 140. I also notice you said you will be recommending us to your friends and colleagues - THANK YOU. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Luke Kennedy General Manager

good stay

Customer review rating 4.5/5

Nick Couples - 05/06/2021 Confirmed reviews ALL

A hotel with a clean and spacious room near the Hume freeway.

Dear Carino N., We very much appreciate your comments regarding your stay at the Mercure Goulburn. It is always a pleasure to receive positive feedback about the hotels location. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. I also notice you said you will be recommending us to your friends and colleagues - THANK YOU. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Luke Kennedy General Manager

Good location, clean, good meals

Customer review rating 5.0/5

Ed S. Business - 05/06/2021 Confirmed reviews ALL

Comfortable stay, enjoyed the dinner. Coffee offered at breakfast was average.

Dear Edward S., We very much appreciate your comments regarding your stay at the Mercure Goulburn. It is always a pleasure to receive positive feedback and its great to hear you enjoyed your meals. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. I also notice you said you will be recommending us to your friends and colleagues - THANK YOU. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Luke Kennedy General Manager

Comfy bed

Customer review rating 4.0/5

David G. Business - 01/06/2021 Confirmed reviews ALL

Stop in Goulburn on way to Riverina

Dear David G., We very much appreciate your comments regarding your stay at the Mercure Goulburn. It is always a pleasure to receive constructive feedback and thankyou for your suggestion about our shower heads. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. I also notice you said you will be recommending us to your friends and colleagues - THANK YOU. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Luke Kennedy General Manager

Good, generally, the initial reception experience was disappointing. we are newlyweds and mentioned this to Belinda who showed no interest except to ask for payment.

Customer review rating 3.5/5

John Couples - 31/05/2021 Confirmed reviews ALL

Good, generally, the initial reception experience was disappointing. We were newlyweds and mentioned this to Belinda who showed no interest except for payment for the night and checking my credit card for which I had already given over the phone. I mentioned to the receptionist the following morning that friendly reception is vital for business, especially in Hospitality. I intended to report the incident. However this site should suffice. Guests like to be told"Enjoy your stay" We heard nothing like this! Apart from this unpleasantness our stay was most enjoyable. Thank you.

Dear John F., Thank you for taking the time to tell us about your experience at the Mercure Goulburn. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Congratulations on your recent Wedding nuptials and I am sorry this was not acknowledged at check-in. Belinda is new to the team and I will be following up with her so she is aware for future occurrences. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the issues you raised in order to prevent future occurrence. We appreciate you sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the future. Wishing you all the best for your future together. Sincerely, Luke Kennedy General Manager

Good Stay

Customer review rating 5.0/5

Mike Couples - 31/05/2021 Confirmed reviews ALL

Short stay in Goulburn on our way to visit our family in Sydney. Looking forward to our next stay on our way home.

Dear Mike R., We very much appreciate your comments regarding your stay at the Mercure Goulburn and thank you for selecting to stay with us on your trip to Sydney. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. I also notice you said you will be recommending us to your friends and colleagues - THANK YOU. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Luke Kennedy General Manager

Good stay

Customer review rating 4.0/5

Rob I. Business - 31/05/2021 Confirmed reviews ALL

Slept well. air conditioner control is faulty.

Dear Rob I., We very much appreciate your comments regarding your stay at the Mercure Goulburn. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thanks your feedback about the air conditioner remote control I will be sure to take a look at it. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Luke Kennedy General Manager

extremely helpful staff and comfy beds

Customer review rating 5.0/5

Anonymous Couples - 31/05/2021 Confirmed reviews ALL

We visited Goulburn for our son' wedding and had booked several rooms. As there were rooms in the same surname it did become confusing for staff as some of us had booked in for different days prior to event, office staff were very helpful and understanding in their endeavour to fully understand the complexity of our booking and additional dates which were last minute additional nights. As it turned out everything was perfect rooms, staff at check in on both days were exceptional. Beds are extremely comfortable.

Dear Kerrie R., We very much appreciate your comments regarding your stay at the Mercure Goulburn. It is always a pleasure to receive positive feedback about our beds and its great the staff could assist you for your visit to Goulburn for your sons wedding. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. I also notice you said you will be recommending us to your friends and colleagues - THANK YOU. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Luke Kennedy General Manager

I had a great stay.

Customer review rating 4.5/5

Melb Friends - 30/05/2021 Confirmed reviews ALL

I had a very pleasant stay. Dinner and breakfast in the restaurant was delicious. Great bed.

Dear Melanie B., We very much appreciate your comments regarding your stay at the Mercure Goulburn. It is always a pleasure to receive positive feedback and its great to hear you enjoyed your meals. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. I also notice you said you will be recommending us to your friends and colleagues - THANK YOU. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Luke Kennedy General Manager

Was great to be upgraded

Customer review rating 5.0/5

Jenny M. Business - 29/05/2021 Confirmed reviews ALL

Excellent staff service

Dear Jenny m., We very much appreciate your comments regarding your stay at the Mercure Goulburn. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. I also notice you said you will be recommending us to your friends and colleagues - THANK YOU. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Luke Kennedy General Manager

Comfortable Stay, Lovely Meal

Customer review rating 5.0/5

Anonymous Couples - 29/05/2021 Confirmed reviews ALL

as above

Dear Joe M., We very much appreciate your comments regarding your stay at the Mercure Goulburn. It is always a pleasure to receive positive feedback and its great to hear you enjoyed your meal. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. I also notice you said you will be recommending us to your friends and colleagues - THANK YOU. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Luke Kennedy General Manager

Fantastic Country Hospitality, Fantastic Menu

TripAdvisor rating 5.0/5

jbooyens 20/04/2021 TripAdvisor review

Rooms, great and comfortable bed. Quiet convenient location. There were 2 stand out items at Mercure Goulburn. The first was Karen... I received a call late afternoon to confirm my arrival time. When I called back to mention that the time was slightly delayed Karen had no hesitation in pre-empting our need for dinner and the kitchen closing. Karen took our order over the phone for our Barramundi knowing that we would arrive just after the kitchen closed. When we arrived we were greeted by a cheerful Karen on reception and instructions to take a seat in the dining room. Coming in late I didn't have high expectations of the food... However... The Barramundi was sensational! Crispy skinned, juicy flesh and full of flavour. Served with butterflied prawns it was all presented as fantastic as it tasted. Breakfast in the morning was just as excellent and wonderfully presented. You know it must be good if the locals go there to dine. I can highly recommend staying at Mercure for the service and food alone.

Goulburn stay

TripAdvisor rating 5.0/5

slamond Business - 18/04/2021 TripAdvisor review

I've stayed at the Mercure Goulburn a number of times. My room is always clean and tidy. My meal and breakfast was very nice and well priced if you an Accor member. My family and myself would be happy to stay again at the Mercure Goulburn.

Very comfortable and well appointed motel

TripAdvisor rating 5.0/5

Gregory D 15/04/2021 TripAdvisor review

We stayed here 2 nights. Although a couple of Km from downtown, it was only a few minutes drive. Plenty of parking. The Edge Restaurant was great quality and good value food. Staff were very friendly and helpful. Would definitely stay here again. Our room was spacious and very comfortable.

First overnightg on a motorcycle ride of discovery

TripAdvisor rating 5.0/5

davidV657RM Business - 13/04/2021 TripAdvisor review

I have stayed at this property previous and was why I had returned. Unfortunately the restaurant was not available but I was warned prior to my arrival. The staff at reception were very helpful as I have forgotten my membership which they found and entered into my booking. As I was on a motorcycle, the parking is important and here I found the space level and paved.

Short Trip Away from the City

TripAdvisor rating 5.0/5

coym84 07/04/2021 TripAdvisor review

Great location and staff. The hotel is located south of Goulburn. It is just a stone's throw away from the Big Merino and Hume Highway. You can drive to the town centre via side roads (to avoid the highway) in just 5 mins. Rooms are comfortable. A shame that the restaurant wasn't open during Easter break. I was looking forward to having dinner there. Heard great things about the food. I guess I will have to visit again!

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