Peppers Gallery Hotel Canberra 4 stars

Customer review rating (ALL Rating) 4.1/5 1,068 reviews

Peppers Gallery Hotel Canberra - Image 1
Peppers Gallery Hotel Canberra - Image 2
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15 Edinburgh Avenue, 2601 ACTON, Australia

Description

Hotel extras

  • HOTEL UNDER RENOVATION - we're getting ready for our 100th birthday!

  • Our facilities include two designer boardrooms and state of the art conferencing spaces

  • Choose from a carefully curated wine list in the Library Bar where you can sit back and relax

  • The hotel provides business services and Internet, is ideally located for functions

Our accommodation(s)

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Room 1

Hotel location

Peppers Gallery Hotel Canberra

15 Edinburgh Avenue
2601 ACTON
Australia

GPS:-35.284379, 149.123692

Telephone

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
Near the property
  • Car park

LIBRARY BAR

CURRENTLY UNDER RENOVATION. Drinks can be taken in the temporary Reception. The Library Bar is ideal for pre-dinner drinks or a nightcap.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.1/5  1,068 reviews

Customer review rating 5.0/5

Sandeep K. Families - Confirmed reviews ALL

Dear Sandeep, Thank you for taking the time to share your wonderful feedback. We are delighted to hear that you had such an enjoyable stay with us. Knowing that you found our rooms clean and comfortable, and that our team made such a positive impression, is truly rewarding. Your kind words about our staff mean a great deal, especially your comment recognising everyone on the team. I will be sure to share your feedback with the entire team, who will be thrilled to know they helped make your family stay a memorable one. Thank you once again for your perfect scores and recommendation. We truly appreciate your support and hope to have the pleasure of welcoming you back to Peppers Gallery Canberra on your next visit. Kind regards, Odea Zhang Rooms Division Manager Peppers Gallery Canberra

Customer review rating 2.0/5

Donna B. Couples - Confirmed reviews ALL

Dear Donna, Thank you for taking the time to share your feedback following your recent stay with us. As a valued ALL Platinum member, I am sincerely sorry that your experience did not meet your expectations. I appreciate your comments regarding the communication of our renovation works. While the ALL App advised that the Library Bar was temporarily closed, I understand your disappointment that the extent of the renovation, including the temporary reception location and the closure of our restaurant, was not made sufficiently clear prior to your arrival. We are reviewing our guest communications to ensure they accurately reflect the current hotel experience. I also apologise for the inconvenience caused by the breakfast arrangements. We recognise that having to dine at an external venue, combined with the extended waiting times, detracted from the benefit you expect as an ALL Platinum member. Most importantly, I am concerned by your comments regarding the housekeeping service. Your room should have been serviced as expected, and the manner in which your request for clean towels and replacement crockery was handled does not reflect our service standards. Please be assured that we are investigating this matter thoroughly with our Housekeeping team to understand what occurred and to ensure appropriate corrective action is taken. While I appreciate your acknowledgement that our front office team provided good service and that you were pleased with your accommodation, it is clear that we fell short in delivering the overall experience you rightly expected. Thank you again for bringing these matters to our attention. Your feedback is invaluable as we continue to improve our service throughout the renovation period. We hope to have the opportunity to welcome you back in the future and provide you with the level of experience you have come to expect from Peppers Gallery Canberra. Kind regards, Odea Zhang Rooms Division Manager Peppers Gallery Canberra

Customer review rating 0.5/5

Adam D. Families - Confirmed reviews ALL

Dear Adam, Thank you for taking the time to share your feedback. I am sincerely sorry to learn that your wife and sister-in-law's stay fell so far short of expectations. I fully understand your frustration, particularly regarding the communication surrounding our renovation works. It is clear from your comments that the information provided before arrival did not accurately set expectations for the extent of the temporary changes to the hotel. I apologise that this left you feeling misled, and I appreciate you bringing this to our attention. Our renovation is a significant project that will transform the hotel, however we recognise that it has temporarily impacted the guest experience, including the relocation of reception, the closure of our restaurant and bar, and the requirement for breakfast to be served at a nearby venue. We understand that these changes can be disappointing, particularly when they are not expected. I am especially disappointed to read that this experience affected your confidence in us as an ALL Diamond member. Your loyalty to Accor is greatly valued, and I regret that we did not deliver the level of experience you rightly expected. Please be assured that your feedback has been shared with both our hotel leadership team and the relevant Accor teams responsible for our online content and guest communications. We are continuing to review how we communicate the current state of the hotel so that guests have a clear understanding before making their booking. Thank you again for your honest feedback. While I regret that we were unable to provide the experience you anticipated on this occasion, I hope we may have the opportunity to welcome you back once our renovation is complete and restore your confidence in Peppers Gallery Canberra. Kind regards, Odea Zhang Rooms Division Manager Peppers Gallery Canberra

Customer review rating 4.0/5

Christopher H. Families - Confirmed reviews ALL

Dear Christopher, Thank you for taking the time to share your feedback following your recent stay with us. I'm pleased to hear that our team made such a positive impression and that we were able to resolve the issue with your air conditioner by moving you to another room promptly. I'll be sure to pass your kind comments on to Phillip and the gentleman who assisted you on Sunday morning—they will be delighted to know their service made a difference. I also appreciate your feedback regarding the room condition and the dusty smell. As you may have noticed, we are currently undertaking a significant renovation of the hotel, which includes upgrading our guest rooms. We understand there is still work to be done, and your comments reinforce the importance of these improvements. Thank you again for your valuable feedback and for recognising our team's efforts. We hope to have the pleasure of welcoming you back once our refurbishment is complete so you can experience the refreshed Peppers Gallery Canberra. Kind regards, Odea Zhang Rooms Division Manager Peppers Gallery Canberra

Customer review rating 2.0/5

Andrea H. Business - Confirmed reviews ALL

Dear Andrea, Thank you for taking the time to share your feedback following your recent stay with us. I'm sorry to learn that your experience did not meet your expectations. I understand your disappointment regarding the lack of advance notice about our ongoing renovation works and the temporary closure of our restaurant and bar facilities. As your reservation was made through a travel agent, we rely on our booking partners to pass on the information we provide regarding the current hotel facilities. We appreciate your feedback and will continue working with our partners to ensure guests are better informed before arrival. I'm also sorry to hear that the heating in Room 210 did not perform adequately during your stay. Thank you for bringing this to our attention. Our maintenance team will inspect the unit to ensure it is operating correctly. While I'm pleased that your comments regarding breakfast were due to a booking misunderstanding, I appreciate that the temporary dining arrangements may still have impacted your overall experience. We recognise that our renovation has created inconveniences for our guests, and we are working hard to complete the project as quickly as possible while minimising disruption. We appreciate your patience during this period and thank you for your honest feedback, which helps us continue to improve. We hope to have the opportunity to welcome you back once our refurbishment is complete and provide you with a much-improved experience. Kind regards, Odea Zhang Rooms Division Manager Peppers Gallery Canberra

Other web-users rate our hotel

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  • 273 reviews 5.8/10 Food
  • 187 reviews 4.8/10 Cleanliness
  • 164 reviews 3.8/10 Amenities

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