Peppers Gallery Hotel Canberra 4 stars

Customer review rating (ALL Rating) 4.0/5 1,058 reviews

Peppers Gallery Hotel Canberra - Image 1
Peppers Gallery Hotel Canberra - Image 2
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Peppers Gallery Hotel Canberra - Image 4
15 Edinburgh Avenue, 2601 ACTON, Australia

Description

Hotel extras

  • HOTEL UNDER RENOVATION - we're getting ready for our 100th birthday!

  • Our facilities include two designer boardrooms and state of the art conferencing spaces

  • Choose from a carefully curated wine list in the Library Bar where you can sit back and relax

  • The hotel provides business services and Internet, is ideally located for functions

Our accommodation(s)

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Room 1

Hotel location

Peppers Gallery Hotel Canberra

15 Edinburgh Avenue
2601 ACTON
Australia

GPS:-35.284379, 149.123692

Telephone

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
Near the property
  • Car park

LIBRARY BAR

CURRENTLY UNDER RENOVATION. Drinks can be taken in the temporary Reception. The Library Bar is ideal for pre-dinner drinks or a nightcap.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.0/5  1,058 reviews

Customer review rating 0.5/5

Brian G. B. Business - Confirmed reviews ALL

Dear Brian, Thank you for taking the time to share your feedback following your recent stay with us. I am very sorry that your experience fell well below your expectations. While our hotel is currently undergoing a significant refurbishment, I understand that the temporary reduction in facilities, particularly the absence of our usual in-house food and beverage services, affected the value and overall experience you felt you received. I am also disappointed to hear that our team came across as disinterested. Regardless of the limitations created by the refurbishment, warm, attentive and genuine hospitality remains entirely within our control, and I apologise that this was not your experience. Regarding the $100 pre-authorisation, this is our standard security deposit taken at check-in and is released following departure, subject to the processing time of the guest’s financial institution. However, I appreciate your feedback regarding how relevant this felt given the reduced facilities currently available. I am pleased that you found the cleanliness of your room to a good standard, but clearly this alone was not enough to provide the stay you expected. Your comments regarding the room condition, Wi-Fi, breakfast arrangements and overall value have all been noted as we continue both our refurbishment and operational improvements. Thank you for being candid about your experience. We recognise that we have considerable work to do to restore your confidence in Peppers Gallery Canberra, and I am sorry that we did not deliver a better stay on this occasion. Kind regards, Odea Zhang Rooms Division Manager Peppers Gallery Canberra

Customer review rating 2.0/5

Daniel P. Business - Confirmed reviews ALL

Dear Daniel, Thank you for taking the time to share your feedback following your recent stay with us. I am sorry that your room experience fell well below expectations. Your comments regarding the condition of the headboard, stained furniture, musty atmosphere and overall presentation are concerning, and I appreciate you bringing them to our attention. These are areas that should have been identified and addressed before the room was presented for arrival. I also apologise for the poor Wi-Fi performance and the limitations of the current television system. I understand how important reliable connectivity and in-room entertainment are, particularly for business travellers. As you noted, the hotel is currently undergoing a significant refurbishment, which includes our guest rooms as well as the public areas. We recognise that a number of the existing rooms are dated and that the refurbishment is necessary to bring the accommodation back to the standard our guests expect from Peppers. I am pleased to hear that you found our team pleasant, but I appreciate that good service alone could not make up for the issues with the room itself. Thank you again for your candid feedback. Your comments have been shared with our Housekeeping and Maintenance teams and will also be considered as we progress through the refurbishment. Kind regards, Odea Zhang Rooms Division Manager Peppers Gallery Canberra

Customer review rating 2.5/5

Stacey C. Couples - Confirmed reviews ALL

# Guest Review Response Dear Stacey, Thank you for taking the time to share your feedback following your recent stay with us. I am sorry that our current refurbishment and the temporary closure of our restaurant and bar had such an impact on your experience. We understand that these facilities form an important part of a hotel stay, and I appreciate your disappointment with the limited services currently available on-site. While information regarding the refurbishment is provided through our booking channels and pre-arrival communication, we recognise that the practical impact can still be greater than guests anticipate once they arrive. Most importantly, thank you for your lovely comments about our team. It is wonderful to hear that despite the limitations of the hotel at present, our team made a positive impression and that your arrival and departure experiences went well. I will be very pleased to share your comments with them. We appreciate your patience while this significant transformation is underway and hope we may have the opportunity to welcome you back once the refurbishment is complete, when you can experience Peppers Gallery with its full facilities restored. Kind regards, Odea Zhang Rooms Division Manager Peppers Gallery Canberra

Customer review rating 2.0/5

Bronwyn L. G. Business - Confirmed reviews ALL

Dear Bronwyn, Thank you for taking the time to share your feedback, and also for choosing to stay with us on multiple occasions over the past five years. I am sorry that the condition of the hotel has increasingly affected your experience and that this stay fell well below the standard you expected. Your comments regarding the air conditioning, room condition, bathroom, courtyard lighting and curtains are all valid concerns, particularly where they affected your comfort and ability to sleep. You are absolutely right that the property is in need of significant refurbishment. We are currently undertaking a major renovation program across the hotel, including guest rooms and public areas, to address many of the issues you have highlighted. I am pleased to hear that our team continues to leave a positive impression, and I will be sure to share your comments with them. At the same time, I recognise that good service alone cannot compensate for facilities that no longer meet expectations. Thank you also for your continued support as an ALL Silver member and for your honest feedback. We genuinely appreciate your loyalty and hope to have the opportunity to welcome you back once the refurbishment is complete and provide you with a much improved experience. Kind regards, Odea Zhang Rooms Division Manager Peppers Gallery Canberra

Customer review rating 0.5/5

Ainslie C. Business - Confirmed reviews ALL

Dear Ainslie, Thank you for taking the time to share your detailed feedback following your recent stay with us. I am very sorry that you did not feel warmly welcomed upon arrival. This is particularly disappointing to hear, as our team should make every guest feel genuinely welcome and be approachable and helpful, especially when assisting visitors who may be unfamiliar with Canberra. I also apologise for the issues that affected your comfort during the night. The difficulty adjusting the air conditioning, the intermittent noise and the bathroom light requiring replacement should have been identified and addressed. Your comments regarding the bathroom lighting are also appreciated, particularly from the practical perspective of applying make-up. We have shared the maintenance concerns you raised with our team for follow-up. As we continue with the hotel's refurbishment, feedback such as yours is also valuable in identifying areas where the existing guest experience needs improvement. Thank you for being specific about where we fell short. While I am pleased that the cleanliness of your room was generally satisfactory, I recognise that this does not make up for an uncomfortable night's sleep or an arrival that left you feeling unwelcome. Please accept my sincere apologies for the experience you had with us. Kind regards, Odea Zhang Rooms Division Manager Peppers Gallery Canberra

Other web-users rate our hotel

  • 347 reviews 7.9/10 Location
  • 642 reviews 5.9/10 Room
  • 630 reviews 8/10 Service
  • 12 reviews 2.6/10 WiFi
  • 284 reviews 5.5/10 Comfort
  • 271 reviews 5.7/10 Food
  • 181 reviews 4.8/10 Cleanliness
  • 164 reviews 3.5/10 Amenities

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