Peppers Gallery Hotel Canberra 4 stars

Customer review rating (ALL Rating) 4.2/5 1,144 reviews

Peppers Gallery Hotel Canberra - Image 1
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15 Edinburgh Avenue, 2601 ACTON, Australia

Description

Hotel extras

  • Our facilities include two designer boardrooms and state of the art conferencing spaces

  • Choose from a carefully curated wine list in the Library Bar where you can sit back and relax

  • The hotel provides business services and Internet, is ideally located for functions

Our accommodation(s)

Hotel location

Peppers Gallery Hotel Canberra

15 Edinburgh Avenue
2601 ACTON
Australia

GPS:-35.284379, 149.123692

Telephone
Fax +61 2 6175 2233

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
Near the property
  • Car park

LIBRARY BAR

The Library Bar is ideal for pre-dinner drinks or a nightcap.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.2/5  1,144 reviews

Customer review rating 3.5/5

John P. L. Business - Confirmed reviews ALL

Positive

Dear John, Thank you for taking the time to share your feedback. I’m pleased to hear that our location suited your visit, and that you found the room comfortable and well maintained during your stay. It’s also great to know our front desk team made a positive impression — I’ll be sure to share your comments with them. We appreciate your overall rating and will continue focusing on the finer details to further enhance the guest experience across all areas. Thank you again for your support, John. We hope to welcome you back to Peppers Gallery Canberra in the future. Warm regards, Odea Rooms Division Manager

Customer review rating 5.0/5

Jeffrey L. Couples - Confirmed reviews ALL

We made a booking error on our part which left us in a pickle on the Easter long weekend. Filip was patient, helpful, and understanding and saved our holiday!

Dear Jeffrey, Thank you for your fantastic review and for your loyalty as an Accor Live Limitless Classic member — we truly appreciate your support. I’m so pleased to hear that Filip was able to assist you during what sounded like a stressful situation. We’re very proud of the team, and it’s wonderful to know his patience and support helped turn things around and save your holiday. I will definitely share your kind words with him — he’ll be thrilled. Thank you as well for your feedback regarding the WiFi connection. We understand how important a stable and fast connection is, and we will review the signal performance in your room to improve consistency. Jeffrey, we truly appreciate your support and hope to welcome you back to Peppers Gallery Canberra again soon. Warm regards, Odea Rooms Division Manager

Customer review rating 1.5/5

Marcus C. Couples - Confirmed reviews ALL

The room that we booked smelled really mouldy and had little ventilation. When we arrived there was only one bath towel (two guests on booking). We were able to move to a lower cost room (with no compensation) that didn’t smell but then never had housekeeping come despite numerous follow ups with reception. There was no apologies and no effort to make our stay better.

Dear Marcus, Thank you for taking the time to share your feedback, and for your loyalty as an Accor Live Limitless Gold member. I’m very sorry to read about your experience — this is clearly not the standard we aim to deliver. The issues you raised, particularly the mouldy smell in the original room, the incorrect setup with only one towel for two guests, and the lack of follow-up on your housekeeping requests, are all very concerning. Having to follow up multiple times and wait such a long period for service is unacceptable, and I sincerely apologise for the frustration this caused. I also apologise that after moving to another room, there was no clear effort made to recover your experience or provide a more positive outcome. This is something we should have handled much better. Please be assured that your feedback has been shared with both our front office and housekeeping teams for immediate review. We are addressing how requests are followed up and ensuring accountability so that this does not happen again. Marcus, we truly appreciate your honest feedback. I would welcome the opportunity to discuss your stay further and see how we can make this right. Please feel free to contact me directly if you are open to this. Warm regards, Odea Rooms Division Manager

Customer review rating 0.5/5

Arn S. Couples - Confirmed reviews ALL

My only experience is in getting survey requests for a cancelled booking which doesnt indicate a very organised management system

Dear Arn, Thank you for your feedback, and I’m sorry for the confusion caused. Although your booking was cancelled, as it was a prepaid reservation, the deposit was processed as a cancellation fee in line with the booking terms. As a result, the stay remained in our system, which is why a survey was automatically triggered. I understand this may not have been expected, and I appreciate you bringing it to our attention. We will review how this is communicated more clearly to avoid similar confusion in the future. Thank you again for your feedback, and we hope to have the opportunity to welcome you for a full stay experience next time. Warm regards, Odea Rooms Division Manager

Customer review rating 5.0/5

Mitchell F. Business - Confirmed reviews ALL

Really enjoyed my stay, everything was clean and the bathrooms are nice

Dear Mitchell, Thank you for your great review — we really appreciate you taking the time to share your experience. I’m glad to hear you enjoyed your stay and found the hotel clean and comfortable, especially the bathrooms. It’s also wonderful to know our team made a positive impression throughout your stay. Thank you as well for your comments regarding the bedsheets and sustainability initiatives. We’ll follow up with our housekeeping team on the details you mentioned, and your feedback about making our sustainability efforts more visible is very helpful as we continue to improve. Mitchell, thank you again for your support. We hope to welcome you back to Peppers Gallery Canberra again soon. Warm regards, Odea Rooms Division Manager

Other web-users rate our hotel

  • 370 reviews 8.1/10 Location
  • 671 reviews 6.3/10 Room
  • 674 reviews 8.5/10 Service
  • 10 reviews 2.9/10 WiFi
  • 300 reviews 6.2/10 Food
  • 188 reviews 5/10 Cleanliness
  • 153 reviews 4.9/10 Amenities
  • 118 reviews 4.5/10 Breakfast

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