Peppers Gallery Hotel Canberra 4 stars

Customer review rating (ALL Rating) 4.0/5 1,021 reviews

Peppers Gallery Hotel Canberra - Image 1
Peppers Gallery Hotel Canberra - Image 2
Peppers Gallery Hotel Canberra - Image 3
Peppers Gallery Hotel Canberra - Image 4
15 Edinburgh Avenue, 2601 ACTON, Australia

Description

Hotel extras

  • HOTEL UNDER RENOVATION - we're getting ready for our 100th birthday!

  • Our facilities include two designer boardrooms and state of the art conferencing spaces

  • Choose from a carefully curated wine list in the Library Bar where you can sit back and relax

  • The hotel provides business services and Internet, is ideally located for functions

Our accommodation(s)

Book this hotel
Room 1
See availabilities

Room

Standard Room with 1 Queen Bed

Photo out of - Standard Room with 1 Queen Bed

A Peppers Queen Room is perfect if you plan to stay a little longer, with lush queen bedding, rain water shower, work desk, coffee machine and extra space to stretch out and relax after enjoying the sights of Canberra. Includes cable TV and WiFi.

Max. number of persons
2
Area
From 24 m² / 258 sq ft

Bedding

Queen size bed(s) x1

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Bottled water
  • Coffee maker
  • Coffee/tea making facilities
  • Fridge
  • Kettle
  • Mini-refrigerator
  • Nespresso machine
  • Mini BarAdditional charge

Bathroom

Bathroom Facilities

  • Bathrobe
  • Bathroom products
  • Fixed showerhead
  • Flexible showerhead
  • Hair dryer in bathroom
  • Mirror
  • Slippers
  • Towel rack
  • Toilet with side and rear grab bars
  • Toilet seat 17”-19” above floor
  • Sink lever hardware
  • Sink top 27”-34” above floor
  • Clear space under sink is at least 27” high at 8” from the front edge and 17” from front edge for 9” above floor.
  • Bathroom has 60” diameter turning radius or space for T-turn
  • Roll-in shower with grab bars (fixed fold–down seat)

Media And Technology

Internet Facilities

  • Data port in room
  • High speed internet
  • Wireless internet in your room

Phone Facilities

  • Free local calls
  • Direct dial telephoneAdditional charge

Tv Facilities

  • Children's TV Channels
  • Music TV channels
  • Satellite/cable colour TV
  • 17'/43 cm screen
  • Flat screen
  • 4K-UHD screen - Ultra-high-definition television
  • LCD screen - Liquid crystal display

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Room interior entrance only
  • Safe deposit box in room
  • Self-closing rooms
  • Smoke alarm in room
  • Sprinkler in room

Comfort Features

  • Alarm clock
  • Blackout curtain
  • Blackout Facilities
  • Hair dryer
  • Iron
  • Ironing board and flat-iron
  • Opening windows
  • Slippers
  • Soundproof doors
  • Soundproof room

Room Services

  • Breakfast in bed
  • Operator wake up call

Temperature Air Control

  • Air Conditioning
  • Air cooling system
  • Individual heating and air conditioning adjustment

Working Area

  • Adjustable desk lamp
  • Business Desk
  • Safe large enough to accommodate a laptop
  • 2 pers. max
  • 24 m² / 258 sq ft
  • Bedding 1 x Queen size bed(s)
See availabilities

Warm and inviting, our Peppers Queen with Bath room features an opulent queen bed, rain water shower, coffee machine and a deep bath tub to truly unwind during your time in Canberra. Also offers a business desk and complimentary WiFi.

Max. number of persons
2
Area
From 26 m² / 279 sq ft

Bedding

Queen size bed(s) x1

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Bottled water
  • Coffee maker
  • Coffee/tea making facilities
  • Fridge
  • Kettle
  • Mini-refrigerator
  • Nespresso machine
  • Mini BarAdditional charge

Bathroom

Bathroom Facilities

  • Bathrobe
  • Bathroom products
  • Fixed showerhead
  • Flexible showerhead
  • Hair dryer in bathroom
  • Mirror
  • Slippers
  • Towel rack
  • Toilet with side and rear grab bars
  • Toilet seat 17”-19” above floor
  • Sink lever hardware
  • Sink top 27”-34” above floor
  • Clear space under sink is at least 27” high at 8” from the front edge and 17” from front edge for 9” above floor.
  • Bathroom has 60” diameter turning radius or space for T-turn
  • Roll-in shower with grab bars (fixed fold–down seat)

Media And Technology

Internet Facilities

  • Data port in room
  • High speed internet
  • Wireless internet in your room

Phone Facilities

  • Free local calls
  • Direct dial telephoneAdditional charge

Tv Facilities

  • Children's TV Channels
  • Music TV channels
  • Satellite/cable colour TV
  • 17'/43 cm screen
  • Flat screen
  • 4K-UHD screen - Ultra-high-definition television
  • LCD screen - Liquid crystal display

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Room interior entrance only
  • Safe deposit box in room
  • Self-closing rooms
  • Smoke alarm in room
  • Sprinkler in room

Comfort Features

  • Alarm clock
  • Blackout curtain
  • Blackout Facilities
  • Hair dryer
  • Iron
  • Ironing board and flat-iron
  • Opening windows
  • Slippers
  • Soundproof doors
  • Soundproof room

Room Services

  • Breakfast in bed
  • Operator wake up call

Temperature Air Control

  • Air Conditioning
  • Air cooling system
  • Individual heating and air conditioning adjustment

Working Area

  • Adjustable desk lamp
  • Business Desk
  • Safe large enough to accommodate a laptop
See availabilities

For business or leisure, the Peppers King Room caters to your needs. Features work desk and complementary WiFi for those important matters. The room features a MicroCloud King bed or 2 x Singles, an overhead rain shower in the bathroom and coffee machine.

Max. number of persons
3
Area
From 30 m² / 322 sq ft

Bedding

King size bed(s) x1

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Bottled water
  • Coffee maker
  • Coffee/tea making facilities
  • Fridge
  • Kettle
  • Mini-refrigerator
  • Nespresso machine
  • Mini BarAdditional charge

Bathroom

Bathroom Facilities

  • Bathrobe
  • Bathroom products
  • Fixed showerhead
  • Flexible showerhead
  • Hair dryer in bathroom
  • Mirror
  • Slippers
  • Towel rack
  • Toilet with side and rear grab bars
  • Toilet seat 17”-19” above floor
  • Sink lever hardware
  • Sink top 27”-34” above floor
  • Clear space under sink is at least 27” high at 8” from the front edge and 17” from front edge for 9” above floor.
  • Bathroom has 60” diameter turning radius or space for T-turn
  • Roll-in shower with grab bars (fixed fold–down seat)

Media And Technology

Internet Facilities

  • Data port in room
  • High speed internet
  • Wireless internet in your room

Phone Facilities

  • Free local calls
  • Direct dial telephoneAdditional charge

Tv Facilities

  • Children's TV Channels
  • Dedicated Sports Channel beIN Sports
  • Music TV channels
  • Satellite/cable colour TV
  • Flat screen
  • 4K-UHD screen - Ultra-high-definition television
  • LCD screen - Liquid crystal display

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Room interior entrance only
  • Safe deposit box in room
  • Self-closing rooms
  • Smoke alarm in room
  • Sprinkler in room

Comfort Features

  • Alarm clock
  • Blackout curtain
  • Blackout Facilities
  • Hair dryer
  • Iron
  • Ironing board and flat-iron
  • Opening windows
  • Slippers
  • Soundproof doors
  • Soundproof room

Room Services

  • Breakfast in bed
  • Operator wake up call

Temperature Air Control

  • Air Conditioning
  • Air cooling system
  • Individual heating and air conditioning adjustment

Working Area

  • Adjustable desk lamp
  • Business Desk
  • Safe large enough to accommodate a laptop
See availabilities

Beautifully designed, the Peppers King with Bath room features a plush king size bed, spacious living and bedroom area, rain shower and coffee machine. To help guests relax and revitalise, this room also features a deep bath tub perfect for soaking in.

Max. number of persons
3
Area
From 32 m² / 344 sq ft

Bedding

King size bed(s) x1

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Bottled water
  • Coffee maker
  • Coffee/tea making facilities
  • Fridge
  • Kettle
  • Mini-refrigerator
  • Nespresso machine
  • Mini BarAdditional charge

Bathroom

Bathroom Facilities

  • Bathrobe
  • Bathroom products
  • Fixed showerhead
  • Flexible showerhead
  • Hair dryer in bathroom
  • Mirror
  • Slippers
  • Towel rack
  • Toilet with side and rear grab bars
  • Toilet seat 17”-19” above floor
  • Sink lever hardware
  • Sink top 27”-34” above floor
  • Clear space under sink is at least 27” high at 8” from the front edge and 17” from front edge for 9” above floor.
  • Bathroom has 60” diameter turning radius or space for T-turn
  • Roll-in shower with grab bars (fixed fold–down seat)

Media And Technology

Internet Facilities

  • Data port in room
  • High speed internet
  • Wireless internet in your room

Phone Facilities

  • Free local calls
  • Direct dial telephoneAdditional charge

Tv Facilities

  • Children's TV Channels
  • Music TV channels
  • Satellite/cable colour TV
  • 17'/43 cm screen
  • Flat screen
  • 4K-UHD screen - Ultra-high-definition television
  • LCD screen - Liquid crystal display

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Room interior entrance only
  • Safe deposit box in room
  • Self-closing rooms
  • Smoke alarm in room
  • Sprinkler in room

Comfort Features

  • Alarm clock
  • Blackout curtain
  • Blackout Facilities
  • Hair dryer
  • Iron
  • Ironing board and flat-iron
  • Opening windows
  • Slippers
  • Soundproof doors
  • Soundproof room

Room Services

  • Breakfast in bed
  • Operator wake up call

Temperature Air Control

  • Air Conditioning
  • Air cooling system
  • Individual heating and air conditioning adjustment

Working Area

  • Adjustable desk lamp
  • Business Desk
  • Safe large enough to accommodate a laptop
See availabilities

The Peppers Suite is the ultimate in city style indulgence. Featuring MicroCloud bedding and modern bathroom with rain water shower and a deep bath tub, you will be in a world of comfort in your spacious room where you can fully unwind.

Max. number of persons
3
Area
From 60 m² / 645 sq ft

Bedding

King size bed(s) x1

Extra bed in room for child on request

Extra bed in room for adult on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Bottled water
  • Coffee maker
  • Coffee/tea making facilities
  • Fridge
  • Kettle
  • Mini-refrigerator
  • Nespresso machine
  • Mini BarAdditional charge

Bathroom

Bathroom Facilities

  • Bathrobe
  • Bathroom products
  • Fixed showerhead
  • Flexible showerhead
  • Hair dryer in bathroom
  • Mirror
  • Slippers
  • Towel rack
  • Toilet with side and rear grab bars
  • Toilet seat 17”-19” above floor
  • Sink lever hardware
  • Sink top 27”-34” above floor
  • Clear space under sink is at least 27” high at 8” from the front edge and 17” from front edge for 9” above floor.
  • Bathroom has 60” diameter turning radius or space for T-turn
  • Roll-in shower with grab bars (fixed fold–down seat)

Media And Technology

Internet Facilities

  • Data port in room
  • High speed internet
  • Wireless internet in your room

Phone Facilities

  • Free local calls
  • Direct dial telephoneAdditional charge

Tv Facilities

  • Children's TV Channels
  • Music TV channels
  • Satellite/cable colour TV
  • Flat screen
  • 4K-UHD screen - Ultra-high-definition television
  • LCD screen - Liquid crystal display

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Room interior entrance only
  • Safe deposit box in room
  • Self-closing rooms
  • Smoke alarm in room
  • Sprinkler in room

Comfort Features

  • Alarm clock
  • Blackout curtain
  • Blackout Facilities
  • Hair dryer
  • Iron
  • Ironing board and flat-iron
  • Opening windows
  • Slippers
  • Soundproof doors
  • Soundproof room

Room Services

  • Breakfast in bed
  • Operator wake up call

Temperature Air Control

  • Air Conditioning
  • Air cooling system
  • Individual heating and air conditioning adjustment

Working Area

  • Adjustable desk lamp
  • Business Desk
  • Safe large enough to accommodate a laptop
See availabilities

Hotel location

Peppers Gallery Hotel Canberra

15 Edinburgh Avenue
2601 ACTON
Australia

GPS:-35.284379, 149.123692

Telephone

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
Near the property
  • Car park
  • 80 rooms
  • 4 rooms for people with reduced mobility
  • 80 non-smoking rooms
  • 4 floors

Languages spoken at the hotel

  • English
  • Japanese
  • Korean
  • Vietnamese
  • Chinese Mandarin

Reduced mobility Facilities

100% Non Smoking Property

Elevator to all floor

Laundry / Valet Services

  • Laundry / Valet Services
  • Pressing

Lounge

  • Waiting area or lounge

Wi-Fi

  • High Speed internet
  • High Speed WiFi
  • WiFi at the hotel
  • WiFi in the communal areas

Air conditioning

Desk equipment available

  • Plugs and converters available on desks

Iron

  • Iron at reception

Check In & Check-out facilities

  • Express check-out
  • Late Checkout

Luggage storage

  • Luggage storage

Catering

One Bar

Room service

  • Cold snacks
  • Hot meals Currently unavailable

Business

2 Meeting rooms

Family

Services for children

  • Tourist guide for families
  • Children''s TV Channels

Sports and leisure

Bike rack facilities

  • Nearby
  • Near the property
  • Indoor parking
  • Private
  • 15 parking spaces
  • Parking opened 24/7

  • Parking pricing: 24.93 € 40 AUD Per day

Services & equipment

  • Stairs

Security

  • Well-lit parking
  • Extinguisher
  • Sprinkler
  • Video surveillance in parking
  • Controled access parking
  • Parking equipped with lights
  • Smoke extractors in car park

Accessibility

  • Elevators
  • Accessible parking

LIBRARY BAR

Other informations

Services

  • Air conditioning
  • Wheelchair access
  • Terrace

Payment

  • Cash
  • Credit card
  • Other

Credit cards

  • American Express
  • Mastercard
  • Visa

Wine and other drinks information

  • Apéritif
  • Cocktail
  • Wine by the glass available
  • Soft drinks

CURRENTLY UNDER RENOVATION. Drinks can be taken in the temporary Reception. The Library Bar is ideal for pre-dinner drinks or a nightcap.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.0/5  1,021 reviews

Customer review rating 5.0/5

Ming W. Families - Confirmed reviews ALL

Customer review rating 1.5/5

Cameron K. Couples - Confirmed reviews ALL

Customer review rating 4.0/5

Adrian K. Couples - Confirmed reviews ALL

Customer review rating 4.5/5

Jennifer P. Couples - Confirmed reviews ALL

Customer review rating 3.0/5

Lyn N. M. W. Families - Confirmed reviews ALL

Customer review rating 1.5/5

Cameron K. Couples - Confirmed reviews ALL

I remember staying at Peppers many years ago and recalling it as a modern, comfortable hotel, so unfortunately this stay did not live up to those expectations. I will acknowledge that the hotel is currently undergoing renovations, however, I don’t believe this had too much bearing on the accommodation itself. On a positive note, the staff were nothing but friendly, polite and welcoming throughout our stay. Upon arriving at our room, we were immediately disappointed by how small it was. There was barely enough room to move comfortably around the desk and the so-called “queen bed.” Being on the ground floor also meant the room had virtually no natural light and very little airflow, which made the space feel even more closed-in and uncomfortable. The bed itself was another major disappointment. It certainly did not feel like a proper queen bed, and the mattress was extremely uncomfortable it honestly felt more like sleeping on a trampoline spring than a quality mattress. The room wasn’t dirty, but it did feel quite tired and run-down and was definitely in need of a refresh. At around $400 a night, I understand this isn’t necessarily the very top end of the market, but it certainly isn’t cheap either. For that price, I expected a noticeably better standard of room. Overall, despite the lovely staff, the accommodation itself fell well short of what I expected and remembered !

Customer review rating 4.0/5

Adrian K. Couples - Confirmed reviews ALL

Peppers Canberra is in a great location, and the room was very nice and comfortable. The lobby was undergoing renovation during our stay, and breakfast was not available at the hotel, so we were offered breakfast at QT Hotel instead, which was very nice. I wasn’t aware of the refurbishment before arriving, so it would have been helpful to receive some notice beforehand. That said, I still would have chosen to stay here and would happily return.

Customer review rating 4.5/5

Jennifer P. Couples - Confirmed reviews ALL

We enjoyed our stay with a room outlook onto grass and trees. Whilst the hotel is undergoing renovations, our room was not impacted & was comfortable, big and roomy. The bed provided a wonderful night’s sleep. Staff were very accomodating throughout our stay. Once renovations are complete, the entire property will be lovely.

Customer review rating 3.0/5

Lyn N. M. W. Families - Confirmed reviews ALL

I booked four twin rooms between 2–4 October 2026 and decided to extend one of the rooms by an additional night. However, I was disappointed to find that the room rate for the third night had increased by 53% compared with the rates for the previous two nights. I find this significant price increase unreasonable and very disappointing. Unfortunately, this experience has affected my impression of the hotel, and I will not consider staying at Peppers Gallery Hotel in the future.

Customer review rating 4.0/5

Yogesh K. Families - Confirmed reviews ALL

Property was under renovation, so couldn’t enjoy all facilities but great location otherwise

Customer review rating 5.0/5

Ian W. Couples - Confirmed reviews ALL

Check in and check out was easy and prompt. Our room was clean and had easy access via stairs or lift. Parking was also convenient and the grounds are very nice.

Customer review rating 4.0/5

Susanne M. V. Couples - Confirmed reviews ALL

Disappointed that we were not told renovations were occurring as facilities in the hotel were closed.

Customer review rating 5.0/5

Philippe P. Couples - Confirmed reviews ALL

Perfect location and relaxing environment for our stay to the Floriade festival.

Customer review rating 3.0/5

Sem K. J. T. Business - Confirmed reviews ALL

I had a good stay. I felt that the room including cups and teaspoons were not cleaned well. I recommend that these be changed after use rather than just wiped down. I would give a higher rating if things were cleaned properly.

Customer review rating 2.0/5

Jacqui T. Couples - Confirmed reviews ALL

The hotel should be closed during the renovation. It was a mess with an inappropriate reception, no restaurant and no bar. The hallway was full of equipment which we had to dodge to enter our room. For an unknown reason we were given an accessible room which had a short plastic shower curtain. Horrid and made the entire bathroom floor very wet and slippery. The tv wasn’t working, there was no bedside table and there were no bathroom amenity supplies. I thought a Peppers was supposed to be better.

Customer review rating 2.0/5

Mark L. Couples - Confirmed reviews ALL

Difficult to find the Hotel reception. Our room on the ground floor was poor. Some renovations underway with inadequate signage to direct visitors to car drop/reception. The bathroom was in poor condition with a strange layout, room lacked privacy. A very disappointing experience.

Customer review rating 3.5/5

Yvette J. Solo - Confirmed reviews ALL

The room was a bit warm at night and I wasn't sure if I could adjust aircon. Slight smell of septic in bathroom that came and went at random times. Would be nice to have alternate caffine free beverages like peppermint and chamomile. Would be nice to stay again when you have a restaurant up and running.

Customer review rating 4.5/5

Maryann Y. Couples - Confirmed reviews ALL

We have stayed at Peppers on a few occasions. The staff are always amazing and the rooms are very clean, comfortable and cosy. We love this part of town and have never been disappointed. We were very well looked after.

Customer review rating 5.0/5

Paul M. Business - Confirmed reviews ALL

The room I stayed in was great, very clean and comfortable. Very friendly staff who were extremely helpful, would recommend anyone who is looking for a short stay in Canberra.

Customer review rating 3.5/5

Barbara M. Business - Confirmed reviews ALL

The room was comfortable but small. Not much storage space and nowhere to hang towels so they dried. No housekeeping service during our stay was an issue because of this. On the other hand, the room was very quiet which we appreciated and the location was excellent for visiting ANU as we did.

Dear Barbara, Thank you for taking the time to share your detailed feedback. We’re pleased to hear that you found your room comfortable and quiet, and that our location was convenient for your visit to ANU. I’m particularly sorry to hear that your room was not serviced during your stay. We provide daily housekeeping service to our occupied rooms regardless of the booking rate or channel, so this is not the experience you should have received. We will follow this up with our Housekeeping team to understand what occurred. We also appreciate your practical feedback regarding towel hanging space, in-room waste signage and the breakfast experience at QT. These comments are helpful as we continue to improve the guest experience during our refurbishment. Thank you again for bringing these matters to our attention, and we hope to welcome you back for a more seamless stay in the future. Kind regards, Odea Zhang Rooms Division Manager Peppers Gallery Canberra

Customer review rating 2.0/5

Alexandra B. Business - Confirmed reviews ALL

Disappointing at the price. A not so great experience. Overpriced, would not stay again.

Dear Alexandra, Thank you for taking the time to share such detailed feedback. I’m genuinely sorry that your stay left you feeling disappointed and that, particularly given the rate you paid and the additional cost of parking, you did not feel the experience represented good value. We understand how frustrating this would have been, especially when combined with the disruption from our current refurbishment. I also apologise for the difficulties you experienced finding Reception and navigating from the car park. Your comments regarding inadequate signage and the garden lighting at night are particularly important. Guests should feel safe and confident moving around the hotel at all times, and we will review this with our team. I’m also sorry about the television issue and that the channel limitations were not communicated to you, particularly given your need to access news for work. While the overall experience clearly fell short, I’m pleased to hear that you found our team excellent, attentive and helpful. I will make sure your recognition is shared with them. Thank you again for your candid feedback. We are disappointed that we did not provide the experience or value you expected from Peppers Gallery Canberra. Kind regards, Odea Zhang Rooms Division Manager Peppers Gallery Canberra

Customer review rating 2.0/5

Dilhara S. Business - Confirmed reviews ALL

My bathroom flooded at 11.30pm. I wasn't offered a room change. My study table / buffet bench was filthy with food marks from the previous resident. Upon entry into the room i wet wiped the table.

Dear Dilhara, Thank you for taking the time to share your feedback. I am very sorry that your stay left you feeling so disappointed. In particular, I apologise for the experience you had with water flooding the bathroom late at night. Regardless of the cause, we should have responded more effectively and ensured that you felt properly supported, including considering a room move or further escalation where appropriate. I’m also sorry that the presentation of the study table did not meet your expectations on arrival. Your room should have presented in a way that gave you confidence in its cleanliness from the moment you entered. We have reviewed this incident with both our Front Office and Housekeeping teams. Moving forward, we will reinforce room presentation checks and ensure maintenance concerns are promptly inspected. Our Front Office team will also have clearer guidance on service recovery and escalation, including when alternative accommodation should be considered. We also acknowledge your comments regarding the use of towels during the incident and how this appeared inconsistent with our sustainability messaging. We understand your concern and will consider this as part of improving how similar situations are managed in future. Finally, I apologise for the incorrect email address recorded for your invoice and the additional frustration this caused at departure. There were clearly several points during your stay where we could have responded better. I am sincerely sorry that we did not recover the situation at the time and that you left Peppers Gallery Canberra with such a disappointing impression. Kind regards, Odea Zhang Rooms Division Manager Peppers Gallery Canberra

Customer review rating 2.0/5

James W. Business - Confirmed reviews ALL

Have stayed many times over the years when visiting Canberra. Renovations not made clear when booking on this occasion. Stayed in room 105. Shower was cold and had to complain twice and ultimately be moved to another room. If basics like a hot shower could not be assured during the building works, then the whole hotel should have been closed until completion.

Dear James, Thank you for taking the time to share your feedback. I’m very sorry that your return stay with us was such a disappointing one. I completely understand your frustration with the hot water issue in Room 105. A hot shower is a basic expectation, and you should not have needed to raise the same concern twice before we were able to resolve it by moving you to another room. I’m also sorry that the way we communicated with you at the time left you feeling that your concerns were being dismissed. While our team did try to make things right with the room move, additional amenities and a bottle of wine, I appreciate that what mattered most was having the issue properly understood and resolved when you first brought it to our attention. Your comments about the refurbishment, dust, arrival experience and WiFi have also been heard. We know the current works are affecting the experience in ways that can be frustrating, and we need to do everything we can to make the parts within our control as seamless and comfortable as possible. Having welcomed you once before, I’m particularly sorry that your return visit left you with such a different impression of us. I hope that once our refurbishment is complete, we may have the opportunity to welcome you back and provide the experience you should have had this time. Kind regards, Odea Zhang Rooms Division Manager Peppers Gallery Canberra

Customer review rating 0.5/5

Shelley W. Business - Confirmed reviews ALL

I have previously stated with you and always enjoyed the experience. This stay was lackluster in facilities and service.

Dear Shelley, Thank you for taking the time to share your feedback. I’m particularly sorry that, having enjoyed your previous experience with us, this stay was so disappointing. I am very concerned to hear that you stood on a nail protruding from the carpet. This is a safety issue and should have received our immediate attention. When you brought this to our team, we should have taken ownership straight away — checking that you were okay, inspecting and securing the area, and ensuring the issue was properly followed through. I sincerely apologise that you were left feeling that no one knew how to help. I’m equally sorry that this continued when you sought assistance with the TV and WiFi, gym access and dining options. While our refurbishment is temporarily affecting some of our facilities, our team should still be able to listen, provide clear information and practical alternatives, and take ownership of your concerns rather than simply explaining the limitations. We have shared your feedback with the team, particularly around responding to guest concerns with greater ownership, empathy and follow-through. As a returning guest who has previously enjoyed staying with us, I’m genuinely sorry we let you down this time. I hope we have the opportunity to welcome you back in the future and restore the positive experience you previously associated with Peppers Gallery Canberra. Warm regards, Odea Zhang Rooms Division Manager Peppers Gallery Canberra

Other web-users rate our hotel

  • 318 reviews 8.2/10 Location
  • 604 reviews 5.9/10 Room
  • 595 reviews 8.1/10 Service
  • 13 reviews 2.4/10 WiFi
  • 268 reviews 5.7/10 Comfort
  • 252 reviews 5.9/10 Food
  • 172 reviews 5.2/10 Cleanliness
  • 157 reviews 3.7/10 Amenities

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