Mantra Sun City Surfers Paradise 3 stars

Customer review rating (ALL Rating) 4.2/5 1,065 reviews

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Description

Hotel extras

  • Large apartment style accommodation - perfect for big groups

  • Pools, sauna, and steam room to help you cool down or warm up

  • Waterslides into the pools for fun and adventure

  • Three distinct swimming pools (indoor and outdoor)

  • 25-minute drive from local theme parks

Our accommodation(s)

Room

Hotel Room

  • 2 pers. max
  • 38 / 409 sq ft
  • Bedding 1 x Joinable bed(s)
  • Most of the accommodation: Balcony

Hotel location

Mantra Sun City Surfers Paradise

3400 Gold Coast Highway
4217 SURFERS PARADISE
Australia

GPS:-27.992667, 153.428728

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Shuttle
  • Restaurant
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Meeting rooms
  • 100% Non Smoking Property

KOASTAL KITCHEN

The doors to Koastal Kitchen are open for breakfast daily. Fast, great value meals to start the day and all made from fresh local ingredients in the Kitchen. The sun, the surf, the shopping, the excitement, it builds an appetite!

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.2/5  1,065 reviews

Customer review rating 3.0/5

Osman R. Couples - Confirmed reviews ALL

Just a very tired old room

Dear Guest, Thank you for taking the time to share your feedback. We’re truly sorry to hear that your stay did not meet your expectations. We understand how disappointing it must have been to arrive and find the room feeling tired and not as comfortable or well-located as you had hoped. This is certainly not the experience we want our guests to have, and we genuinely regret that we let you down on this occasion. Please know that your comments have been taken seriously. Your feedback plays an important role in helping us prioritise these improvements. We truly appreciate your honesty and the opportunity to learn from your experience. We hope you might consider giving us another chance in the future so we can provide you with a much more enjoyable and refreshed stay. Kind regards, Mantra Sun City Team

Customer review rating 3.5/5

Gary R. Couples - Confirmed reviews ALL

Still quite a nice hotel but it is looking a little tired in places. However, with the light rail (tram) on your doorstep it really is fantastic place to stay to go out and explore Surfers Paradise / Gold Coast

Dear Gary R., We very much appreciate your comments regarding your stay at the Mantra Sun City Surfers Paradise. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Kind regards, Mantra Sun City Team

Customer review rating 3.0/5

Aidan T. Families - Confirmed reviews ALL

It was a lovely hotel with cool amenities but it was like staying at your grandparents, nice but dont touch or very strick rules surrounding things. Don't expect the hotel reception staff to be overly friendly either, felt like we were being a pain asking them anything hotel related. So in summary don't expect too much and you wont be disappointed. Also make sure you read all the extra things they may charge you for that other hotel offer in their packages

Dear Aidan, Thank you for taking the time to share your feedback following your recent stay with us. We’re pleased to hear that you enjoyed the hotel’s amenities and found the property lovely overall. However, we’re sorry that your experience with our service and house policies did not meet your expectations. Your comments about the strictness of certain rules and the interactions with our reception team are taken seriously, as we aim to provide a welcoming, relaxed, and helpful environment for all our guests. We regret that you felt like an inconvenience when approaching our team—this is certainly not the experience we want to deliver. Your feedback will be shared with our staff to reinforce the importance of warm, attentive, and approachable service. We also appreciate your note regarding additional charges and package inclusions. Transparency is very important to us, and we will continue working to ensure all information is clearly communicated to avoid any surprises. Thank you again for your honest review. We hope to have the opportunity to welcome you back in the future and provide a more enjoyable and seamless stay. Kind regards, The Mantra Sun City Team

Customer review rating 4.0/5

Janina T. Families - Confirmed reviews ALL

Absolutely loved the facilities - mainly the pools - esp for the kids. Lifts were generally great too - not too many large hotels have lifts working as quickly as the ones at Mantra which was a little thing but something noticable and usually taken for granted. Didn't realise that there was no restaurant for dinners / room service and didn't realise that the rooms weren't serviced. They're my only negatives but that's my fault as I just assumed and didn't research well enough. Having said that, we'll definately be back.

Dear Janina, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Kind regards, Mantra Sun City

Customer review rating 4.0/5

Amanda M. Families - Confirmed reviews ALL

Great location. Very spacious, clean and tidy. Good amenities

Dear Amanda, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Kind regards, Mantra Sun City

Other web-users rate our hotel

  • 680 reviews 9.4/10 Location
  • 1,033 reviews 6.8/10 Room
  • 615 reviews 7.4/10 Service
  • 31 reviews 5.6/10 WiFi
  • 373 reviews 9/10 Pool
  • 369 reviews 5.1/10 Cleanliness
  • 143 reviews 7/10 Breakfast

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