Mantra Sun City Surfers Paradise 3 stars

Customer review rating (ALL Rating) 4.2/5 1,507 reviews

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Description

Hotel extras

  • Large apartment style accommodation - perfect for big groups

  • Pools, sauna, and steam room to help you cool down or warm up

  • Waterslides into the pools for fun and adventure

  • Three distinct swimming pools (indoor and outdoor)

  • 25-minute drive from local theme parks

Our accommodation(s)

Room

Hotel Room

  • 2 pers. max
  • 38 / 409 sq ft
  • Bedding 1 x Joinable bed(s)
  • Most of the accommodation: Balcony

Hotel location

Mantra Sun City Surfers Paradise

3400 Gold Coast Highway
4217 SURFERS PARADISE
Australia

GPS:-27.992667, 153.428728

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Shuttle
  • Restaurant
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Meeting rooms
  • 100% Non Smoking Property

KOASTAL KITCHEN

The doors to Koastal Kitchen are open for breakfast daily. Fast, great value meals to start the day and all made from fresh local ingredients in the Kitchen. The sun, the surf, the shopping, the excitement, it builds an appetite!

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.2/5  1,507 reviews

TripAdvisor Rating  4.0/5  3,209 reviews

Budget not worth the money

TripAdvisor rating 2.0/5

Isabella M TripAdvisor review

Stayed in room 1602B Very out dated, fridge, furniture, old fan in wardrobe, not cleaned, unhygienic. Very basic budget hotel Would not stay again. Reception did offer another room, again the same just on another floor, there is nothing resort about this hotel

Dear isabellamF4464PD, Apologies that your stay wasn't up to your expectations. It is disappointing to hear that we fell far short of our usually standards. Thank you for sharing your experience with us. Please be assured that I will share your feedback with the team to ensure that we can provide a higher level of service to our valued guests Kind Regards Mantra Sun City Team

Good family accommodation

TripAdvisor rating 4.0/5

eskvalley1 Families - TripAdvisor review

Good location good facilities basketball court tennis court, lots of pools, we were on the 23rd floor 3 bedroom was huge space for our family of 5, good facilities in apartments too washing machine dryer oven microwave etc. very good wifi, car park included was good

Thank you for your positive feedback. We are glad that you enjoyed your stay with us, and we are looking forward to see you again.

Dissapointing

Customer review rating 0.5/5

Craig R. Families - Confirmed reviews ALL

Bed was rubbish . Service was hopeless very dirty dishes wont be staying here again

Dear GRAIG r., Thank you for bringing this matter to our attention. We are deeply sorry to hear about the disappointment you've experienced during your stay at our resort. Your description of the customer service you encountered is completely unacceptable, and we sincerely apologise for the frustration and inconvenience this has caused. Please rest assured that we take your feedback seriously and are investigating the issues you've raised with our team. We strive to provide a high standard of service to all our guests, and it is clear that we fell short of this during your interaction with us. We understand your decision not to book with us given this experience, and we regret that we did not meet your expectations. We are committed to improving our customer service processes to ensure that such incidents do not occur in the future. Once again, we apologise for the poor experience you had and thank you for bringing it to our attention. We hope to have the opportunity to welcome you to our resort in the future and provide you with the exceptional service that we strive to deliver to all our guests. Best Regards, Mantra Sun City Team

Good location,friendly and helpful stagg

Customer review rating 4.0/5

Julie W. Couples - Confirmed reviews ALL

We had quite a few problems with tv but otherwise it was very good.

Dear JULIE w., We very much appreciate your comments regarding your stay at the Mantra Sun City Surfers Paradise. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mantra Sun City Team

Good stay

Customer review rating 4.0/5

Gisela Families - Confirmed reviews ALL

great stay. however, it would have been great if there was a microwave in the rooms. It would have been helpful to be able to warm food/drinks when we get back late

Dear Gisela R., We very much appreciate your comments regarding your stay at the Mantra Sun City Surfers Paradise. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mantra Sun City Team

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Other web-users rate our hotel

  • 672 reviews 9.6/10 Location
  • 1,197 reviews 6.6/10 Room
  • 722 reviews 7.3/10 Service
  • 57 reviews 4.1/10 WiFi
  • 455 reviews 4.7/10 Cleanliness
  • 445 reviews 8.1/10 Pool
  • 162 reviews 2.1/10 Food
  • 150 reviews 4.3/10 Breakfast

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