Dear Joanne, Thank you for taking the time to share your feedback. While I’m pleased to hear you were satisfied with the room and location, I’m genuinely sorry that your check-in experience was disappointing. I apologise for the long wait, the lack of a warm welcome and the delay in contacting you once your room was ready. I understand how frustrating it would have been to be told you would receive a call, only to be contacted after check-in time. This is certainly not the level of service I want our guests to experience. I also take your comments regarding the team’s friendliness, confidence and knowledge very seriously. I will share your feedback with our management team so we can focus on further training and improving the check-in experience. I’m glad to hear your check-out experience was smooth and I hope we have the opportunity to welcome you back and provide you with the friendly and efficient service you should have received from the beginning. Kind Regards, Mayline Gunawardena Assistant Manager Mantra Sun City

Thank you for the fantastic review! We’re so pleased you enjoyed the facilities, spotless room and our friendly team. It’s great to hear you made the most of the pools, spa, gym and waterslides. We hope to welcome you back for another relaxing stay soon!

Thank you for such a wonderful review! We’re delighted you had such an enjoyable stay and loved the location, spacious room and sensational views. It’s fantastic to hear Sophie and Bridget helped make your stay extra special. We’ll be sure to pass on your kind words to them. We look forward to welcoming you back again!

Dear Peter, Thank you for your continued support of Mantra Sun City. We’re delighted to hear that this was your fourth or fifth stay with us and that you absolutely love the property. We’re sorry that your most recent visit involved a delay. In this instance, Luxury Escapes had unfortunately booked the incorrect room type with the hotel, and we needed some time to investigate the booking and work through the situation to determine the appropriate solution. We appreciate that this meant you had to wait in the lobby, and we understand how frustrating that would have been. While the booking error was outside of our control, we certainly appreciate your patience and understanding while we worked to rectify the situation. We also take on board your comments regarding the time taken to resolve it and will continue to look for ways to make these situations as seamless as possible for our guests. Thank you again for your loyalty and for your honest feedback. We truly value your repeat business and hope to welcome you back for another enjoyable stay. Kind regards, Ben Hartono Front Office Manager

Dear Poropat Willam J., Thank you for taking the time to share your feedback. We’re pleased to hear that everything was otherwise okay with your stay. We sincerely apologise for the issue with the hair dryer. It certainly should not have been left in the drawer in a broken condition, and we understand how awkward and inconvenient it would have been to use, particularly when a suitable replacement was readily available. We have passed your comments on to our housekeeping and maintenance teams to ensure these items are checked and replaced promptly when damaged. Thank you again for bringing this to our attention. We appreciate your feedback and hope to welcome you back for a more seamless stay next time. Kind regards, Ben Front Office Manager Mantra Sun City

Dear Anthony, Thank you for taking the time to provide such detailed feedback. I’m sorry to hear. Had you brought these concerns to the attention of our reception team during your stay, we would have been more than happy to investigate the issues and work with you to find a suitable solution wherever possible. We always welcome the opportunity to that your stay at Mantra Sun City did not meet your expectations. We acknowledge your comments regarding the condition and presentation of the room, including the furniture, television, bathroom ventilation and faulty roller blind. We are particularly disappointed that you felt the need to fix the blind yourself, and this certainly should have been identified and addressed by our team. We also understand your concerns regarding the traffic noise and the $25 per night parking charge. While the allocated parking provides the convenience of having a guaranteed space, we appreciate your feedback regarding the overall value of your stay. That said, we would have genuinely appreciated the opportunity to assist you while you were in-house. Had you brought these concerns to the attention of our reception team during your stay, we would have been more than happy to investigate the issues and work with you to find a suitable solution wherever possible. We always welcome the opportunity to address concerns at the time, as our priority is to ensure our guests are comfortable and enjoy their stay. Your feedback regarding the room condition has been shared with the relevant teams so these matters can be reviewed. We sincerely apologise that your experience fell short of expectations and appreciate you bringing your concerns to our attention. Kind regards, Ben Hartono Front Office Manager

Dear Robert, Thank you for taking the time to share your feedback and for your lovely comments about your stay at Mantra Sun City the balcony light, air conditioning, lighting and stiff windows. We apologise for the inconvenience these caused, particularly with. We’re pleased to hear you enjoyed the apartment, particularly the full kitchen and laundry facilities, as well as our convenient location within walking distance of the restaurants, main streets and JW Marriott. It’s also wonderful to hear you enjoyed the ocean view from the 27th floor. We appreciate you bringing the maintenance and room presentation issues to our attention, including the balcony light, air conditioning, lighting and stiff windows. We apologise for the inconvenience these caused, particularly with the warmer temperatures affecting your sleep. We will certainly pass these comments on to our maintenance team for review. Thank you again for your feedback. We’re glad that, overall, you enjoyed your stay and were happy with your experience. We hope to have the pleasure of welcoming you back to Mantra Sun City on your next visit to the Gold Coast. Kind regards, Ben Front Office Manager Mantra Sun City

Dear John, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Kind regards, Ben Hartono Front Office Manager

Dear Nicolaas W., We very much appreciate your comments regarding your stay at the Mantra Sun City Surfers Paradise. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind regards, Ben Hartono Front Office Manager

Dear Anitaben, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Kind regards, Ben Hartono Mantra Sun City

Thank you for the fantastic review! We’re thrilled you loved your two-bedroom upgrade and those spectacular 33rd-floor ocean and hinterland views. It sounds like the only downside was having to leave so soon! We’re also delighted our team made such a great impression. We hope your next stay is a little longer!

Thank you for the lovely feedback. We’re delighted you enjoyed the convenient tram location, ocean views, clean room and breakfast. We’re especially pleased you had such a great getaway and would recommend us to others. We also appreciate you mentioning the stained couch — we’ll certainly pass this on to the team for attention. We hope to welcome you back for another relaxing stay!

Thank you for taking the time to share your feedback. We’re sorry your stay fell short of expectations, particularly regarding the condition of the room and the cleanliness of the kitchen and bathroom areas. The issues you have highlighted are certainly not the standard we aim to provide, and we have shared your comments with our maintenance and housekeeping teams for attention. We also understand your frustration regarding the pool slides and apologise that the operating hours were not made clear before or during your stay. We appreciate your feedback regarding the parking charges and will review how this information is communicated at the time of booking. We’re disappointed that we did not provide the family experience you were hoping for, but your detailed feedback is genuinely appreciated and helps us identify where improvements are needed.

Thank you for such a detailed and thoughtful review! We’re delighted you enjoyed the convenient location, spacious apartment, canal views and, most importantly, the friendly service from our team. It’s great to hear you found the apartment well equipped and the Wi-Fi reliable. We appreciate your feedback regarding the kitchen floor and breakfast coffee, and we’ll certainly pass this on to the relevant teams. We’d love to be your first choice when you return to the Gold Coast and look forward to welcoming you back!

Thank you for the fantastic feedback! We’re thrilled you enjoyed the apartment, cleanliness, location and service from our team. We’re sorry the bed wasn’t as comfortable as expected and appreciate you bringing this to our attention. We’ll also keep your feedback on the Wi-Fi speed in mind. It’s great to hear you’ll be staying with us again — we look forward to welcoming you back!

Thank you for the wonderful feedback! We’re delighted you enjoyed the convenient tram location, easy access to the beach and your comfortable stay. It’s also great to hear that check-in and check-out were smooth and that our team made such a positive impression. We really appreciate the recommendation and look forward to welcoming you back again soon.

Thank you for the wonderful feedback. We’re so pleased to hear that the apartment had everything you needed and that you found it comfortable and convenient for getting around. It’s great to know you enjoyed your stay from start to finish. We really appreciate the 10/10 recommendation and hope to see you again!

Thank you for your feedback. We’re pleased you enjoyed our convenient location, comfortable accommodation and friendly, helpful team. We’re sorry, however, that the lack of suitable trouser hangers and the tissues running out quickly caused some inconvenience. We’ll share these comments with our team to ensure these small details are better looked after. We appreciate your feedback and hope to provide an even smoother stay next time.