Mantra Sun City Surfers Paradise 3 stars

Customer review rating (ALL Rating) 4.2/5 1,307 reviews

Mantra Sun City Surfers Paradise - Image 1
Mantra Sun City Surfers Paradise - Image 2
Mantra Sun City Surfers Paradise - Image 3
Mantra Sun City Surfers Paradise - Image 4
3400 Gold Coast Highway, 4217 SURFERS PARADISE, Australia

Description

Hotel extras

  • Large apartment style accommodation - perfect for big groups

  • Pools, sauna, and steam room to help you cool down or warm up

  • Waterslides into the pools for fun and adventure

  • Three distinct swimming pools (indoor and outdoor)

  • 25-minute drive from local theme parks

Our accommodation(s)

Room

Hotel Room

  • 2 pers. max
  • 38 m² / 409 sq ft
  • Bedding 1 x Joinable bed(s)
  • Most of the accommodation: Balcony

Hotel location

Mantra Sun City Surfers Paradise

3400 Gold Coast Highway
4217 SURFERS PARADISE
Australia

GPS:-27.992667, 153.428728

Telephone
Fax +61 7 5584 6666

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Shuttle
  • Restaurant
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Meeting rooms
  • 100% Non Smoking Property

KOASTAL KITCHEN

The doors to Koastal Kitchen are open for breakfast daily. Fast, great value meals to start the day and all made from fresh local ingredients in the Kitchen. The sun, the surf, the shopping, the excitement, it builds an appetite!

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.2/5  1,307 reviews

TripAdvisor Rating  3.8/5  3,228 reviews

Good stay, unimpressive service.

Customer review rating 1.5/5

Kevin G. Families - Confirmed reviews ALL

While the venue was great for our stay I was unimpressed by the service provided. At checkin it was clear that our booking had been made in the wrong name. I had booked by email for a corporate booking yet the booking was in another persons name that was similar to mine so checkin took a long time to get sorted. On the first morning of our stay my wife was sitting at the dining table in our room, holding our young baby and the dining chair completely fell apart under my wife causing her to fall back and hit her head on the coffee table. When we reported this to reception they said “oh I’ll let maintenance know”. We felt that was a less than adequate response. We raised it again the next morning at checkout as nothing was done at all about the broken chair that remained in our room for the duration of our stay and was told that they would tell maintenance again. There was no concern for our safety or wellbeing.

Dear Kevin, Thank you for taking the time to tell us about your experience at the Mantra Sun City Surfers Paradise. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mantra, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, The team at Mantra Sun City

Disappointed

Customer review rating 1.5/5

Laurie Families - Confirmed reviews ALL

70% of windows leaked which was understandable with the weather. But we also had 60-70 litres come thru the ceiling which it looked like it had done so before as all the paint was flaked off that area and when mentioned to reception was told nothing can be done about it not even give more towels and buckets or rebate or credit for the future. Spent most of the time keeping this leak from flooding the place.

Dear Laurie, Thank you for taking the time to share your feedback regarding your stay at Mantra Sun City Surfers Paradise. We sincerely apologize that your experience did not meet your expectations, and we truly appreciate you bringing this matter to our attention. At Mantra, we strive to provide a superior service experience for all our guests, and your feedback is essential in helping us achieve this. Please rest assured that we are addressing the issue and taking the necessary steps to prevent a recurrence in the future. For any requests related to a refund or further assistance, we kindly ask that you email us directly at su… We would love the opportunity to better serve you, and we hope to welcome you again in the near future. Sincerely, The team at Mantra Sun City

Meh

Customer review rating 1.5/5

Anonymous Families - Confirmed reviews ALL

Overpriced, outdated with Terrible cistomer service and the most revolting buffet "breakfast" known too man.

Dear Candance, Thank you for taking the time to tell us about your experience at the Mantra Sun City Surfers Paradise. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mantra, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, The team at Mantra Sun City

Nice, spacious rooms with big windows for the viewss

Customer review rating 4.0/5

Garry K. Families - Confirmed reviews ALL

We were at the Gold Coast for the duration of TC Alfred and were amazed at how well the staff looked after us. The indoor pool was kept open as long as possible for the kids. The daily breakfasts were excellent. The planning of staff to get us lunches and dinners for our units was very much appreciated, as was some family being given another unit when theirs flooded.

Dear GARRY, We very much appreciate your comments regarding your stay at the Mantra Sun City Surfers Paradise. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, The team at Mantra Sun City

Great stay

Customer review rating 5.0/5

Anonymous Families - Confirmed reviews ALL

Considering the weather . Awesome stay great location

Dear DAVID, We very much appreciate your comments regarding your stay at the Mantra Sun City Surfers Paradise. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, The team at Mantra Sun City

In partnership with TripAdvisor

Other web-users rate our hotel

  • 678 reviews 9.4/10 Location
  • 1,108 reviews 6.5/10 Room
  • 646 reviews 6.9/10 Service
  • 43 reviews 4.4/10 WiFi
  • 415 reviews 4.6/10 Cleanliness
  • 410 reviews 8.8/10 Pool
  • 166 reviews 4.9/10 Breakfast
  • 145 reviews 3/10 Food

Powered by Trustyou

Our other establishments nearby

All our hotels in Surfers Paradise

Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.