Mantra Sun City Surfers Paradise 4.5 stars

Customer review rating 4.2/5 1,414 reviews
Mantra Sun City Surfers Paradise
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Room 1

Number of guests
Children's age

ALL - Accor Live Limitless

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Hotel extras

  • 100m to the Beach

  • Water slides in the pool

  • Direct Resort access to GLink

  • Largest apartments on the Gold Coast

  • Largest resort leisure facilities on the Gold Coast

Services in the hotel and nearby

Check-in from 14h00

Check out up to 10h00

Paying

Services and practical information
  • WIFI/Internet Access
  • Private indoor parking
  • Babysitting on requestPaying
  • 100% non-smoking hotel
  • Air conditioned
  • GOLD COAST AIRPORTPaying
  • Reception open 24 hours a day
  • Dry cleaning / IroningPaying
Leisure and activities
  • Swimming pool
  • Fitness centre
  • Sauna
  • Babysitting on request
  • Outdoor tennis court
Catering
  • Breakfast
  • 1 restaurant(s)
Business services
  • 1 meeting room(s)
  • Copy/print service available

Hotel location

Mantra Sun City Surfers Paradise

3400 Gold Coast Highway
4217
surfers paradise
australia

Tel: +611300092872

Fax: (+61)7/55846666

Contact email

Check-in from 14h00

Check out up to 10h00

  • By plane

    GOLD COAST AIRPORT At 25km / 15.53 miles - Shuttle paying

GPS :-27.992667, 153.428728

Our accommodations

Just one block from the beach, Mantra Sun City offers a range of Surfers Paradise accommodation options including Hotel Rooms, 1, 2 and 3 Bedroom Apartments and Penthouses most featuring private balconies with breathtaking ocean or hinterland views. All apartments feature a fully equipped kitchen as well as laundry facilities and round the clock entertainment with Foxtel TV.

Hotel Room

  • Max. number of persons: 2
  • Area: From 38
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV

3 Bedroom Sub Penthouse

  • Max. number of persons: 7
  • Area: From 225
  • Views: Ocean/Sea view *
  • Most of the accommodation: Balcony *

* Subject to availability

  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV

1 Bedroom

  • Max. number of persons: 3
  • Area: From 89
  • Most of the accommodation: Balcony *

* Subject to availability

  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV

1 Bedroom Ocean

  • Max. number of persons: 3
  • Area: From 89
  • Views: Ocean/Sea view *
  • Most of the accommodation: Balcony *

* Subject to availability

  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV

2 Bedroom

  • Max. number of persons: 5
  • Area: From 133
  • Most of the accommodation: Balcony *

* Subject to availability

  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV

2 Bedroom Ocean

  • Max. number of persons: 5
  • Area: From 133
  • Views: Ocean/Sea view *
  • Most of the accommodation: Balcony *

* Subject to availability

  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV

3 Bedroom Ocean

  • Max. number of persons: 7
  • Area: From 204
  • Views: Ocean/Sea view *
  • Most of the accommodation: Balcony *

* Subject to availability

  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV

Our restaurants and bars

KOASTAL KITCHEN

Type of cuisine: International

The doors to Koastal Kitchen are open, with a variety of options and an extensive menu blending new with the classics. Fast, great value meals made from fresh local ingredients. Something for everyone and kids get to choose from their favourite foods too.

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 1

  • Maximum size: 56

  • Maximum capacity: 12 people

Find out more

Our guest reviews for
Mantra Sun City Surfers Paradise

100% genuine reviews from our guests

Find out more

ALL Rating 4.2/5

1,414 reviews

Great location & facilities

Customer review rating 4.2/5

Anonymous Families - 24/02/2020 Confirmed reviews ALL

The room was big and suitable for my family of 5. However the room was filthy in my opinion. The toilet had piss stain on it the cutlery was dirty the room looked like it haden been dusted in months. Although the room was dated the views were fantastic and my family enjoyed their stay.

Good location

Customer review rating 4.2/5

Anonymous Families - 24/02/2020 Confirmed reviews ALL

Staff on reception very good, but disappointing indoor pool closed during our stay.

Customer review rating 4.2/5

Anonymous Business - 24/02/2020 Confirmed reviews ALL

We checked in and immediately left and moved to a better property. The room was so old and run down, completely outdated and too well worn. sunken in bed, Overwhelming odor of mildew... it was unacceptable

well located , great views and comfortable accomadation

Customer review rating 4.2/5

Rose Families - 23/02/2020 Confirmed reviews ALL

good experience and comfortable stay , with all requirements in room making our family stay comfortable

Unhappy

Customer review rating 4.2/5

Anonymous Couples - 21/02/2020 Confirmed reviews ALL

We got to our room which smelt horrible, I let the staff know and they said it was the drain, it wasn’t because it stayed the whole time, we got no room service as in fresh towels or anything there were literally 2 towels in the room for our whole stay and if wanted extra either had to pay or go out of our way to ask, they weren’t helpful I had to walk down 29 flights of stairs because the lifts weren’t working properly which in turn made me feels sick because it was so hot in there, the rooms don’t get cleaned well enough as there were food under the cushions of the couches and under the actual couches, so dirty, I’m so disappointed and unhappy as it was for my husbands birthday!!!

Dear Tiffany, Thank you for taking the time to write a review. I am sorry that during your stay you experienced an unusual scent. One set of pool towels are available at reception to hire per unit. There will be a hire fee of $5 per towel charging to your account and the charge will be removed when towels are returned to reception on check out. Free washing powder is available from reception. As the apartments are self-contained, they are not serviced on a daily basis; however for stays of 8 or more nights a mid stay service is provided. Should you require a daily service or fresh linen, this can be provided at an additional cost. The food under the cushions is unacceptable on our behalf. I will personsally follow this up. We hope we can welcome you back in the near future. Warm Regards Guest Service Agent

Enjoyable stay

Customer review rating 4.2/5

Anonymous Couples - 21/02/2020 Confirmed reviews ALL

The room was great and the staff are friendly and helpful. I love the amenities (will be good if the outside pool gets heated) great place for families and couples

Dear Raylene, Thank you for taking the time to provide feedback. Your encouragement will be passed onto our team. Warm Regards Guest Service Agent

It was ok

Customer review rating 4.2/5

Allan Y. Business - 20/02/2020 Confirmed reviews ALL

Not the best experience I've had

Dear Allan, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, Guest Service Agent

Very nice

Customer review rating 4.2/5

Mary H. Families - 19/02/2020 Confirmed reviews ALL

We had a lovely time thank you. some lights were not working including laundry #403 & door didnt close on its own so needed to be mindful it was closed shut when going out. Dissapointed no bar facilities for socialising and having a drink without having to go out. Restaurant nice but not open till late and closed Sun and Mon. There was an odd smell in bathroom constantly as well not sure? Twasnt me! :)

Dear Mary, Thank you for taking the time to provide feedback. We have reported these maintenence issues onto the appropriate departments. During off-peak season the pool bar is open from 11AM on weekends, Koastal Kitchen operates 7 days a week from 7am till 10am and from 5pm till 8:30pm Tuesday though to Saturday. We look forward to your next visit. Warm Regards Guest Service Agent

Another Great Stay

Customer review rating 4.2/5

Dale Families - 18/02/2020 Confirmed reviews ALL

Love this Motel, great facilities, lovely staff, comfortable rooms, and nice location a few mins ride on tram from Surfers.

Dear Dale, Thank you for taking the time to provide feedback. We are so glad you enjoyed your stay and we look forward to your next visit. Warm Regards Guest Service Agent

Average Stay

Customer review rating 4.2/5

Ev M. Families - 18/02/2020 Confirmed reviews ALL

We stayed for a quick overnight. Common areas beautiful. Parking excellent . Rooms shabby and not special and old Felt dirty only due to age

Dear Ev, Thank you for taking the time to review. We are glad that you enjoyed the common areas and complementary car parking. I apologise that you found your particular room to be shabby. We will be sure to follow this up with urgency. Warm Regards Guest Service Agent

Well located

Customer review rating 4.2/5

Rebekah H. Business - 17/02/2020 Confirmed reviews ALL

Love staying at the Mantra Sun City - it is very conveniently located near the beach (a big plus for me when booking accommodation) and the rooms are always clean and comfortable. The only issue I had during this trip was the hallway on Level 16 (where I was staying this time) smelt very strongly of cigarette smoke - as an ex smoker the smell was very off putting.

Dear Rebekah, Thank you for your 5 Star Review! We are glad that you enjoyed your stay and our convenient location. We appreciate your business and look forward to your return. Warm Regards Guest Service Agent

Valentines Day

Customer review rating 4.2/5

Anonymous Couples - 17/02/2020 Confirmed reviews ALL

Staying for Valentines Day

Dear Anthony, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Guest Service Agent

Not what we had hoped for

Customer review rating 4.2/5

Anonymous Couples - 16/02/2020 Confirmed reviews ALL

Not the best. The room was below average (eg: dirty cups from previous guests; requested a king bed, this was confirmed, but they gave us two single beds put together that were not very comfortable). It was also disappointing that wifi was not included (you had to pay for it) when at most places the wifi is free. Breakfast was quite good though and it was nice that this was included.

Dear Guest, Thank you for taking the time to provide generous feedback. I am sorry to hear that you found some dirty cups and you felt that the room was below average. To address the king bed situation, all of our rooms have a King Zip. This is so that we can accomodate for all travellers comfortably. Wifi is provided through a third party, so it is a chargeable service. So, we do encourage all of our guests to sign up as Accor Live Limitless Members to recieve free Wifi. Warm Regards Guest Service Agent

Lots of facilities

Customer review rating 4.2/5

Burts Couples - 15/02/2020 Confirmed reviews ALL

Great location, friendly staff, huge unit, awesome views (oceanview 1br), however, filthy balcony doors we could barely see through (rest of unit was well cleaned), only 1 dinner plate so at least one of us always had to use a bread and butter plate, and I've been chasing our 2 beach towels we left in the dryer since 3 hours after we checked out (3 days ago) but still don't have an answer as to whether they've been retrieved. Disappointing end to a wonderful stay.

WellLocated

Customer review rating 4.2/5

Gary S. Couples - 15/02/2020 Confirmed reviews ALL

Furniture need upgrading indoor pool needs more heating

Dear Gary, Thank you for taking the time to provide feedback. We look forward to your return. Warm Regards Guest Service Agent

Well located and liked the theme.

Customer review rating 4.2/5

Liz Families - 15/02/2020 Confirmed reviews ALL

We enjoyed our stay. Staff were friendly. The room was older with a few issues such as doors that would stick. Broken soap holder. Would have been good to have free WiFi and Netflix or similar.

Dear Liz, Thank you for taking the time to share your feedback. As it is unfortunate that you experienced these maintainence issues. We value your evaluation, as this gives us the oppotunity to improve. Sincerely, Guest Service Agent

Good location

Customer review rating 4.2/5

Courtney Couples - 15/02/2020 Confirmed reviews ALL

Close to the beach, had good car parking

Dear Courtney, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Guest Service Agent

Great family stay

Customer review rating 4.2/5

Rhonda Families - 13/02/2020 Confirmed reviews ALL

Our son was injured in our room and preventative measures were never set up even though we were staying there for 8 days. I did request preventative measures put in place. The person I was corresponding with during the accident was not present to respond until it was too late.

Good location, Nice big, open rooms with great views.

Customer review rating 4.2/5

Dean Business - 13/02/2020 Confirmed reviews ALL

Really enjoyed my stay there, great spot and rooms. My only downside (which was my fault for not reading the instructions clear enough) was that the room was not serviced. When I had a shower I had used the towels etc and placed on the floor (which is the norm for most hotels). Perhaps being advised of this at check in could be beneficial as it was too late by the time I read the instructions. Nothing major though,

Customer review rating 4.2/5

Ace Couples - 13/02/2020 Confirmed reviews ALL

Our stay with sun city was overall an amazing experience, close to everything, room was beautiful, clean, and spacious. Accomodating staff. Such beautiful pool and spa areas. Parking was a little difficult a few times over our stay period but other than that it was fabulous.

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