Mantra Sun City Surfers Paradise 4.5 stars

Customer review rating 4.2/5 2,121 reviews

#ALLSAFE Accor

ALLSAFE approved hotel

Mantra Sun City Surfers Paradise
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Room 1

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Children's age
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Hotel extras

  • 100m to the Beach

  • Water slides in the pool

  • Direct Resort access to GLink

  • Largest apartments on the Gold Coast

  • Largest resort leisure facilities on the Gold Coast

Services in the hotel and nearby

Check-in from 14h00

Check out up to 10h00

Paying

Services and practical information
  • WIFI/Internet Access
  • Private indoor parking
  • Babysitting on requestPaying
  • 100% non-smoking hotel
  • Air conditioned
  • GOLD COAST AIRPORTPaying
  • Reception open 24 hours a day
  • Dry cleaning / IroningPaying
Leisure and activities
  • Swimming pool
  • Fitness centre
  • Sauna
  • Babysitting on requestPaying
  • Outdoor tennis courtPaying
Catering
  • BreakfastPaying
  • 1 restaurant(s)
Business services
  • 1 meeting room(s)
  • Copy/print service available
Information message

Hotel location

Mantra Sun City Surfers Paradise

3400 Gold Coast Highway
4217
surfers paradise
australia

Tel: +611300092872

Fax: (+61)7/55846666

Check-in from 14h00

Check out up to 10h00

  • By plane

    GOLD COAST AIRPORT At 25km / 15.53 miles - Shuttle paying

GPS :-27.992667, 153.428728

Our accommodation(s)

Just one block from the beach, Mantra Sun City offers a range of Surfers Paradise accommodation options including Hotel Rooms, 1, 2 and 3 Bedroom Apartments and Penthouses most featuring private balconies with breathtaking ocean or hinterland views. All apartments feature a fully equipped kitchen as well as laundry facilities and round the clock entertainment with Foxtel TV.

Hotel Room

  • Max. number of persons: 2
  • Area: From 38 / 409 sq ft
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
Room

Our restaurants and bars

KOASTAL KITCHEN

Type of cuisine: International

The doors to Koastal Kitchen are open, with a variety of options and an extensive menu blending new with the classics. Fast, great value meals made from fresh local ingredients.

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 1

  • Maximum size: 56

  • Maximum capacity: 12 people

Find out more

Our guest reviews for
Mantra Sun City Surfers Paradise

100% genuine reviews from our guests

Find out more

ALL Rating 4.2/5

2,121 reviews

tripadvisor

TripAdvisor Rating 4.0/5

3,007 reviews

Good location food great

Customer review rating 4.2/5

Sharon Families - 18/01/2021 Confirmed reviews ALL

Rooms were dated, balcony really grubby and room was not ready when we arrived. Staff were very friendly

Good facilities

Customer review rating 4.2/5

Sarah Couples - 18/01/2021 Confirmed reviews ALL

I was happy with the guest facilities available like the pool, it was really good. A big problem we encountered though, that would potentially sway me from staying there again, was the lifts!!!! They were the slowest lifts I have EVER come across. We timed it and on average we waited 25 minutes to just get in a lift! And that wasn't due to social distancing because nearly every lift was full to the brim because guests were so sick of waiting so long. We ended up being late for the event we had tickets for, which was the whole reason we came to stay in Surfers. So that was unfortunate. The reception staff was amazing though. Very kind, very accommodating, and very welcoming. Could not fault them. The room was ok. It was clean enough but could use a little updating. The shower head for example kept falling off while we showered. Just little updates needed :)

Well located and love the view and pools

Customer review rating 4.2/5

Desiree V. H. Families - 18/01/2021 Confirmed reviews ALL

We had a great time . Loved the pool, water slides and spas. I love that it is located next to a tram station and do close to the beach. The only complaint I have is the pricing on the bar is incorrect. The mocktails are listed at 8.50 and I was charged $10

Beautiful hostel, access to facilities was limited

Customer review rating 4.2/5

Bradie Solo - 18/01/2021 Confirmed reviews ALL

The Mantra Sun city is a beautiful hotel. I was a little disappointed to hear that the lobby bar and restaurants were closed upon checking in. I understand my stay was on a Monday however hotels operate 24/7 and I feel guests should have access to all amenities advertised no matter the week day. I also found the bedding to be slightly uncomfortable, particularly with the twin beds pushed together. Also the curtains in my room didn’t close completely which let in a lot of light - not great for sleeping. Despite a few minor cons, I enjoyed my stay. The reception staff are friendly and helpful and the location is great.

Loved it!

Customer review rating 4.2/5

Tracey Families - 18/01/2021 Confirmed reviews ALL

A pretend Hawaii mini break with the intention of switching off from the world and hanging out by the pool.

Everything was great!!

Customer review rating 4.2/5

Marc Families - 16/01/2021 Confirmed reviews ALL

Finally got away. Cheap holiday that turned out wonderfully. Mu ch better, smoother than I expected!! Thank you

Dear Marc D., We very much appreciate your comments regarding your stay at the Mantra Sun City Surfers Paradise. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

In need of a makeover

Customer review rating 4.2/5

Steve S. Families - 16/01/2021 Confirmed reviews ALL

Good service and amenities but quite worn and tired.

Dear Stephen S., Thank you for taking the time to tell us about your experience at the Mantra Sun City Surfers Paradise. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mantra, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Excellent service at the desk great location

Customer review rating 4.2/5

Elizabeth H. Couples - 15/01/2021 Confirmed reviews ALL

Enjoyable

Dear Elizabeth, We very much appreciate your comments regarding your stay at the Mantra Sun City Surfers Paradise. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mantra Sun City Team.

No view

Customer review rating 4.2/5

W. Solo - 14/01/2021 Confirmed reviews ALL

Not happy aircon filthy no information pamphlet no one explained anything then charged a fee for any damages I was there by myself so not happy thinking I was going to damage anything .wasn't told extra cost when booking.waste of 500 for 1 miseble night

Dear Atutahi W., Thank you for taking the time to tell us about your experience at the Mantra Sun City Surfers Paradise. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mantra, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Apartment was really old - and looked nothing like the pictures.

Customer review rating 4.2/5

A. Families - 14/01/2021 Confirmed reviews ALL

The room wasn't clean - linen on bed was visably dirty with what looked like blood stains on it. the floor hadn't been cleaned properly, there was cigarette filters on the ground and party poppers. the pot thing out on the veranda has cigarette butts all through it. The location was great and the complex amenities were lovely. We wouldn't have minded the age of the apartment had it been clean and we were aware of it prior to our visit.

Dear A., Thank you for taking the time to tell us about your experience at the Mantra Sun City Surfers Paradise. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mantra, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Majenta S Guest Service Agent

Great location

Customer review rating 4.2/5

Keith S. Families - 14/01/2021 Confirmed reviews ALL

The hotel is in a great location only a minute from the beach Two bedroom ocean view apartment on 19th floor was everything we needed and very clean Has a great pool area but sadly for my children one of the highly anticipated advertised pool slides was out of order A few other negatives were that the games room was also mostly out of order with with 4 of the 6 games not working, the steam room was also out of order, all things that help entertain children and a significant part of why we chose this hotel so a little disappointing. The pool bar was a little underwhelming at times as they seemed to close at different times to what they had advertised. Those few negatives aside, I would possibly stay here again for the positives and if managed slightly better with some urgency it could’ve easily been 10/10. There is also a tram stop at the front door which was great

Dear Keith, We very much appreciate your comments regarding your stay at the Mantra Sun City Surfers Paradise. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mantra Sun City Team.

Good location easy access

Customer review rating 4.2/5

Michelle Solo - 13/01/2021 Confirmed reviews ALL

I stayed for a week and found all of the amenities clean and well maintained. The desk staff were very friendly and helpful and I also had contact with the groundsman? who was also helpful and had a friendly face. The rooms where quiet and spacious. The location of the hotel was great I could walk to some of the local shopping areas and the tram line was situated right behind the hotel which made it easy to get around the gold coast. I would recommend your hotel to all my family and friends without hesitation.

Hello Michelle, Thank you for taking the time to write a review. We are so pleased that you found the amenities and location to be convenient. I will be sure to pass on your wonderful comments about the staff to the team. We hope to welcome you back in the near future. Regards Majenta

Not as good as advertised

Customer review rating 4.2/5

Maria W. Couples - 12/01/2021 Confirmed reviews ALL

Our room was from the 1970s: damages on the walls, an artwork was stored in the cupboard, light stains on one towel. We asked to have breakfast included, so no buffet due to COVID-19 which is fine and understandable, however the quality of the food and the service was not there. Had to wait 20min to have the extra avocado asked to go with the poached eggs, meanwhile the eggs are cold! The banana milkshake or what ever flavoured banana thing it was gave me bad reaction in the guts for the next 2 days. When we checked in, they withdrew $200 from our account in case of damages when we left; firstly no hotels/resort does that, they get authorisation to debit money but they don’t take $200 directly?! Secondly, when we checked out, they didn’t refund the money straight away, we had to call them in order to ask them to refund it as there were no damages made in the room. Otherwise, they would have kept the money up to 14 days!!! Who does that ?? The pools and jacuzzi were fine and enjoyable. However, with the price paid and claiming to be a 3 stars hotel, the entire experience did not match our expectations and it is not likely that we will return there.

Hello Marla, Thank you for taking the time to write a review. We are so sorry your stay was disappointing. It is also dissapointing that your experience at Koastal Kitchen was negative. I will pass this information on to the staff over there to ensure we can improve. In regards to the Pre-authorisation taken on check in; We do not take the funds from your account. They are just on hold in your account as a pending transaction. On checkout, the team goes through and cancels the pre-auths. We hope that we can welcome you back in the near future for the experience our guest are so fond of. Regards Majenta S Guest Service Agent

Fantastic Holiday

Customer review rating 4.2/5

Andrea Families - 12/01/2021 Confirmed reviews ALL

Fantastic holiday, perfect location, incredible views, great facilities, friendly and accommodating staff

Hello Andrea, Thank you for taking the time to write a review! We are so glad that you had a fantastic holiday! We look forward to welcoming you back in the future for another memorable stay. Regards Majenta Guest Service Agent

Great spot very close to the beach, lovely staff

Customer review rating 4.2/5

Una Families - 11/01/2021 Confirmed reviews ALL

I can not fault Mantra suncity, what a great spot, fab for family getaway

Dear Una Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Majenta S Guest Service Agent

Relaxing, enjoyable stay

Customer review rating 4.2/5

Anthony S. Families - 11/01/2021 Confirmed reviews ALL

As always we’ve had a lovely time staying at Mantra Sun City and couldn’t rate the Kostal Kitchen Restaurant high enough.. Downside is you no longer have Mantra club with the 12pm checkout and discounts..The “Accor” app and site is too confusing and offers no benefits at all..Very disappointing.

Hello Anthony, Thank you for taking the time to write a review. We are so glad you found the Koastal Kitchen to exceed your expectations. Next time we welcome you to the property, please feel free to ask one of our friendly staff members how our loyalty program works. Regards Majenta S Guest Service Agent

Would not stay again

Customer review rating 4.2/5

Anonymous Couples - 10/01/2021 Confirmed reviews ALL

Unclean & poorly maintained rooms. The rooms are not cleaned & the bedding is not changed unless you stay for 7 + nights at the hotel. It is quite far from bars & restaurants. Hardly any car parks available for visitors as they are all for people that reside in the hotel.

Dear Sarajane, Thank you for taking the time to tell us about your experience at the Mantra Sun City Surfers Paradise. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mantra, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate you sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Mantra Sun City Team.

Good location but needs refurbished

Customer review rating 4.2/5

Rob Families - 10/01/2021 Confirmed reviews ALL

Place itself is good, location excellent but our room was in need of repair badly, had ripped curtains, lumpy carpets & fridge was turned off & was hot, some furniture was old & ratty very disappointing

Dear Robert, Thank you for taking the time to tell us about your experience at the Mantra Sun City Surfers Paradise. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mantra, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate you sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Mantra Sun City Team.

Needs improvement

Customer review rating 4.2/5

Lauren Friends - 10/01/2021 Confirmed reviews ALL

Our floor smelled like bins even after complaining. The bedding underlay had stains on it, curtains in the room mouldy and showerhead very old and unclean. The place just needs to be refurbished top to toe - however, it wasn’t JUST dated it was unhygienic. Food/service at the pool bar & hotel cafe was also nothing to get excited about.

Dear Lauren, Thank you for taking the time to tell us about your experience at the Mantra Sun City Surfers Paradise. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mantra, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate you sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Mantra Sun City Team.

Satisfied

Customer review rating 4.2/5

Nathan R. Families - 09/01/2021 Confirmed reviews ALL

We were treated wonderfully all round, we had an issue with our phone/internet and aircon and Ben at reception took great care of us and moved us from a 2 bedroom apartment to a 3 bedroom apartment with no stress.

Dear Nathan, We very much appreciate your comments regarding your stay at the Mantra Sun City Surfers Paradise. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mantra Sun City Team.

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