Mantra Sun City Surfers Paradise 3 stars

Customer review rating (ALL Rating) 4.2/5 1,089 reviews

Mantra Sun City Surfers Paradise - Image 1
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Description

Hotel extras

  • Large apartment style accommodation - perfect for big groups

  • Pools, sauna, and steam room to help you cool down or warm up

  • Waterslides into the pools for fun and adventure

  • Three distinct swimming pools (indoor and outdoor)

  • 25-minute drive from local theme parks

Our accommodation(s)

Room

Hotel Room

  • 2 pers. max
  • 38 / 409 sq ft
  • Bedding 1 x Joinable bed(s)
  • Most of the accommodation: Balcony

Hotel location

Mantra Sun City Surfers Paradise

3400 Gold Coast Highway
4217 SURFERS PARADISE
Australia

GPS:-27.992667, 153.428728

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Shuttle
  • Restaurant
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Meeting rooms
  • 100% Non Smoking Property

KOASTAL KITCHEN

The doors to Koastal Kitchen are open for breakfast daily. Fast, great value meals to start the day and all made from fresh local ingredients in the Kitchen. The sun, the surf, the shopping, the excitement, it builds an appetite!

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.2/5  1,089 reviews

Customer review rating 1.5/5

Mark W. Solo - Confirmed reviews ALL

Room 1502b $836 not good

Dear Guest, Thank you for taking the time to share your feedback regarding your recent stay with us. We are pleased to hear you enjoyed our convenient location! We are sorry to hear that the room did not meet your expectations in terms of value and condition. Please accept our apologies for the concerns raised regarding the wash basin and rubbish bin. Your comments have been noted and will be shared with our team as we continue working towards improving our apartments and guest experience. We would also like to clarify that our hotel rooms are not equipped with microwaves, and we apologise for any inconvenience this may have caused during your stay. Thank you again for your feedback. Guest comments are very important to us and help guide future upgrades and improvements. Kind Regards, Mantra Sun City Team

Customer review rating 2.5/5

Monika P. Business - Confirmed reviews ALL

My experience at check in and further interactions with reception were not very positive. A bored tone was dominant across the board. Eye-rolling at clients, me included isn't professional or remotely acceptable.

Dear Guest, Thank you for taking the time to share your feedback about your stay with us! We are truly sorry to hear that your experience with our reception team left you feeling disappointed. The level of service you have described is certainly not the standard of hospitality we aim to provide to our guests. Please accept our sincere apologies if you felt unwelcome or that our team’s attitude appeared unprofessional in any way. We understand how important friendly, helpful and respectful service is and we regret that we did not deliver this during your visit. Your comments have been taken seriously and will be addressed with the reception team internally as part of our ongoing training and service improvements. Thank you again for your honest feedback, and we appreciate you bringing these concerns to our attention. Kind Regards, Mantra Sun City Team

Customer review rating 5.0/5

Russell J. A. Couples - Confirmed reviews ALL

Apartment was very spacious and very comfortable with great views and right next to the tram station which made getting around very easy

Dear Guest, Thank you for your wonderful feedback and for choosing to stay with us as a valued Diamond Member. We are delighted to hear that you enjoyed our convenient location, comfortable apartment and the beautiful views. It is also great to know that the nearby tram station made exploring the area easy and convenient during your stay. We truly appreciate your positive comments regarding the apartment amenities and comfort for a longer stay, as well as your recognition of our sustainability initiatives, including towel re-use, recycling facilities, and secure bike storage areas. Your kind words mean a great deal to our team, and we look forward to welcoming you back for another enjoyable stay in the future. Kind regards, Mantra Sun City Team

Customer review rating 5.0/5

Thomas S. Couples - Confirmed reviews ALL

Great

Dear Guest, Thank you for sharing your kind feedback great about your stay with us! We are glad that you enjoyed your stay and hope to see you again very soon. Kind Regards, Mantra Sun City Team

Customer review rating 4.0/5

Matthew S. Business - Confirmed reviews ALL

We had a great time

Dear Guest, Thank you for sharing your feedback with us following your stay with us! We’re delighted to hear you enjoyed our spacious rooms and convenient location and that you had a great stay. Thank you for your loyalty as a Platinum member! We also appreciate your comments regarding the Wi-Fi connection speed. Please accept our apologies for the inconvenience caused. Your feedback is valuable and will be shared with our team as we continue working to improve the internet experience for all our guests. We look forward to welcoming you back again soon. Best regards, Mantra Sun City Team

Other web-users rate our hotel

  • 680 reviews 9.4/10 Location
  • 1,041 reviews 6.7/10 Room
  • 624 reviews 7.4/10 Service
  • 31 reviews 5.8/10 WiFi
  • 381 reviews 5.4/10 Cleanliness
  • 374 reviews 8.9/10 Pool
  • 149 reviews 6.7/10 Breakfast
  • 93 reviews 7.2/10 Wellness Area

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