Mantra Sun City Surfers Paradise 4.5 stars

Staff were friendly and obliging. All areas were very clean. Disappointed the heating in the pool wasn’t working but understandable some things will take time to rectify after Covid lockdown.

We overall enjoyed our stay, although we were disappointed as on Saturday morning we got up early and took our bub for a swim in the heated pool before the crowds. On Sunday morning we attempted to do the same, only to find the pool hours had changed. Fair enough, but when we returned to our room Our key would no longer let us into Our room. We went to reception, which wasn’t manned until 8:30. So we went to the beach to kill time. We were back waiting at reception at 8:30 for someone to start. When the man started, we explained we had been locked out all morning, we had a cold Little girl bundled in a towel. He didn’t even apologize, just reset our key and sent us on our way.

Very good from the moment we arrived to when we checked out. We even stayed an extra night. all in a great place to stay, we will be back.

Never seen Surfers so quiet yet most stores still open.

We enjoyed our visit at Mantra and were pleased with the view from our ocean room. The apartment was very comfortable and had all the facilities you could ask for, I was particularly impressed by the cleanliness. The pools were great fun, and the heated spas a pleasant addition. The grounds were well-maintained and kept to a high standard. Only a few things detracted from our stay, and most were minor; the mattress was a little too soft, the cable TV channels weren’t connected and the lack of heavy curtains to block the light was a little inconvenient. However, we were disappointed to find the hotel room keycard deactivated right on check-out time, meaning we were stuck in the elevator unable to access the basement carpark. We contacted reception to rectify this, however we would have appreciated having this explained to us at check-in to avoid what was an embarrassing situation. That said, I would definitely recommend this hotel to someone wanting a fun and conveniently-located holiday on the Gold Coast. I personally would stay there again, now that I am familiar with its processes and know what to expect.

We enjoyed our stay however the room we stayed in was not very clean, very dusty, carpet looked dirty and blinds looked like they have never been cleaned and had stains all over them. Considering the COVID 19 restrictions I would expect the hotel room to be extremely clean

We had to stay in Australia withe the lock- down so could not return to Italy, we were here for 6 weeks and had really good stay. It is great hotel where staff ( not many here) and management went out their way to help.

We have stayed at Sun City a lot over the years. We are local and enjoy a getaway weekend which we normally stay at Sun City. We have always loved staying here but this time we found our room to be very dirty. The sliding doors to the balcony had thick grime on them and the tiled floor was sticky under foot. We were very disappointed with this because every other time we have stayed the rooms have been impeccable.

It was so nice to be able to stay at the Mantra after being in lockdown for 3 months from the Covid19 virus affecting us all. The rooms view was excellent and we spent a good time on the balcony enjoying the ocean.

Our stay at mantra sun city was enjoyable because we made it so however the state of the rooms was very disappointing and quite off putting, one of our pillow slips had makeup smears on it, one of the toilets had a dried wee mark on the lid and skids in the bowl, the curtain in the living room had a large splattered stain on it, the skirts of one of the beds had a smeared stain down the side that looked like it was either snot or something else we didn’t really want to think about and the en-suite toilets in both rooms were leaking onto the floor of the bathroom, one more prominent than the other. Given the consistent emails from the Accor plus group about the increased safety and cleanliness standards of all their hotels during the covid pandemic we were incredibly disappointed with the state of cleanliness in this hotel and would not stay here again. The positives were it was in a good location in surfers paradise and the pool area was nice.

Front reception was friendly and welcoming rooms were very clean

We had a lovely stay at Mantra Sun City. The best part was the beautiful grounds and pool / spa areas.

Stayed with tne Mantra Sun City Southport..... Attended a medical appointment which ended up in an extended stay sito. The Staff were extremely helpful and understanding and the place itself was extremely hygienic and well maintained and staffed. I will DEF stay again

A pleasant two night stay. Views were beautiful and the beds were very comfortable. Downfall would be the damp smell in the room as soon as you walk in. There were also 4people in the apartment but the only shower available was in the other couples bedroom which was very weird. Furniture was old throughout the apartment, cushions and couches looked tattered. Pool and spa area were definitely a highlight.

Toilet was leaking had to move to room without a balcony. Aircon did not work