Mantra Sun City Surfers Paradise 4.5 stars

Finally got away. Cheap holiday that turned out wonderfully. Mu ch better, smoother than I expected!! Thank you

Good service and amenities but quite worn and tired.

Enjoyable

Not happy aircon filthy no information pamphlet no one explained anything then charged a fee for any damages I was there by myself so not happy thinking I was going to damage anything .wasn't told extra cost when booking.waste of 500 for 1 miseble night

The room wasn't clean - linen on bed was visably dirty with what looked like blood stains on it. the floor hadn't been cleaned properly, there was cigarette filters on the ground and party poppers. the pot thing out on the veranda has cigarette butts all through it. The location was great and the complex amenities were lovely. We wouldn't have minded the age of the apartment had it been clean and we were aware of it prior to our visit.

The hotel is in a great location only a minute from the beach Two bedroom ocean view apartment on 19th floor was everything we needed and very clean Has a great pool area but sadly for my children one of the highly anticipated advertised pool slides was out of order A few other negatives were that the games room was also mostly out of order with with 4 of the 6 games not working, the steam room was also out of order, all things that help entertain children and a significant part of why we chose this hotel so a little disappointing. The pool bar was a little underwhelming at times as they seemed to close at different times to what they had advertised. Those few negatives aside, I would possibly stay here again for the positives and if managed slightly better with some urgency it could’ve easily been 10/10. There is also a tram stop at the front door which was great

I stayed for a week and found all of the amenities clean and well maintained. The desk staff were very friendly and helpful and I also had contact with the groundsman? who was also helpful and had a friendly face. The rooms where quiet and spacious. The location of the hotel was great I could walk to some of the local shopping areas and the tram line was situated right behind the hotel which made it easy to get around the gold coast. I would recommend your hotel to all my family and friends without hesitation.

Our room was from the 1970s: damages on the walls, an artwork was stored in the cupboard, light stains on one towel. We asked to have breakfast included, so no buffet due to COVID-19 which is fine and understandable, however the quality of the food and the service was not there. Had to wait 20min to have the extra avocado asked to go with the poached eggs, meanwhile the eggs are cold! The banana milkshake or what ever flavoured banana thing it was gave me bad reaction in the guts for the next 2 days. When we checked in, they withdrew $200 from our account in case of damages when we left; firstly no hotels/resort does that, they get authorisation to debit money but they don’t take $200 directly?! Secondly, when we checked out, they didn’t refund the money straight away, we had to call them in order to ask them to refund it as there were no damages made in the room. Otherwise, they would have kept the money up to 14 days!!! Who does that ?? The pools and jacuzzi were fine and enjoyable. However, with the price paid and claiming to be a 3 stars hotel, the entire experience did not match our expectations and it is not likely that we will return there.

Fantastic holiday, perfect location, incredible views, great facilities, friendly and accommodating staff

I can not fault Mantra suncity, what a great spot, fab for family getaway

As always we’ve had a lovely time staying at Mantra Sun City and couldn’t rate the Kostal Kitchen Restaurant high enough.. Downside is you no longer have Mantra club with the 12pm checkout and discounts..The “Accor” app and site is too confusing and offers no benefits at all..Very disappointing.

Unclean & poorly maintained rooms. The rooms are not cleaned & the bedding is not changed unless you stay for 7 + nights at the hotel. It is quite far from bars & restaurants. Hardly any car parks available for visitors as they are all for people that reside in the hotel.

Place itself is good, location excellent but our room was in need of repair badly, had ripped curtains, lumpy carpets & fridge was turned off & was hot, some furniture was old & ratty very disappointing

Our floor smelled like bins even after complaining. The bedding underlay had stains on it, curtains in the room mouldy and showerhead very old and unclean. The place just needs to be refurbished top to toe - however, it wasn’t JUST dated it was unhygienic. Food/service at the pool bar & hotel cafe was also nothing to get excited about.

We were treated wonderfully all round, we had an issue with our phone/internet and aircon and Ben at reception took great care of us and moved us from a 2 bedroom apartment to a 3 bedroom apartment with no stress.