Mantra on View Surfers Paradise 4 stars

Customer review rating (ALL Rating) 3.8/5 2,099 reviews

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Description

Hotel extras

  • Walking distance to the heart of Surfers Paradise.

  • On-site spa and hair salon.

  • Close proximity to beach and public transport.

  • Nine multi-purpose conference rooms

Our accommodation(s)

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Room 1

Hotel location

Mantra on View Surfers Paradise

22 View Avenue
4217 SURFERS PARADISE
Australia

GPS:-27.997919, 153.428845

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets not allowed
  • Shuttle
  • Restaurant
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms

NOSH Pan Asian

Start your day off right with Breakfast in our Restaurant, NOSH Pan Asian. Enjoy a chef served buffet breakfast offering traditional favourites including cereals, pastries, tropical fresh fruits, with hot meals prepared and plated for you.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  3.8/5  2,099 reviews

Customer review rating 5.0/5

Rowan W. Families - Confirmed reviews ALL

Dear Rowan, Thank you for taking the time to share your kind feedback. It is wonderful to hear that you enjoyed our central location and that our team made such a positive impression during your stay. Knowing that every member of the team contributed to your experience is especially rewarding, and your thoughtful comments will be shared with everyone. They work hard to create a welcoming environment, so your recognition means a great deal. We truly appreciate your support and look forward to welcoming you back for another enjoyable stay in the future. Kind regards, Nick Bastion Macdonald Assistant Manager

Customer review rating 4.5/5

Stephanie M. Solo - Confirmed reviews ALL

Dear Stephanie, Thank you for taking the time to share your feedback following your recent stay with us. We are pleased to hear that you enjoyed your room and found it spacious and comfortable. A restful night's sleep is such an important part of any stay, so it is wonderful to know the bed met your expectations. At the same time, I am sorry that we fell short when you were seeking advice about travelling to Brisbane during the rail disruptions. We understand how stressful unexpected transport changes can be, and I regret that we were not able to provide the guidance you needed. Your comments have been shared with our leadership team so we can better support guests when similar situations arise in the future. Thank you also for your feedback regarding the Wi-Fi connection. We appreciate you bringing this to our attention and will continue to review ways to improve the experience for our guests. We truly appreciate your thoughtful comments and hope to have the opportunity to welcome you back for a smoother and more enjoyable stay in the future. Kind regards, Hetal Pindoriya Assistant Manager

Customer review rating 4.5/5

Ryan D. Solo - Confirmed reviews ALL

Dear Ryan, Thank you for sharing your feedback following your recent stay with us. It is wonderful to hear that our location was a great fit for your marathon weekend and that you enjoyed being so close to the tram, the vibrant atmosphere of Surfers Paradise and the nearby nightlife. I am also pleased that you found your room spacious, clean and comfortable, with views that added to your stay. Thank you as well for your honest comment regarding the condition of the room. We appreciate this feedback and will share it with our maintenance team as we continue to refresh our guest rooms and improve the overall experience. It is also great to know that your booking, accommodation and interactions with our team contributed positively to your visit. We truly appreciate your loyalty as an ALL member and are delighted that you chose to stay with us. We hope to welcome you back the next time your travels bring you to the Gold Coast, whether it is for another marathon or simply a well-deserved getaway. Kind regards, Hetal Pindoriya Assistant Manager

Customer review rating 3.5/5

Julius V. Families - Confirmed reviews ALL

Dear Julius, Thank you for taking the time to share your feedback following your family stay with us. I am pleased to know that you enjoyed our convenient location and that our team helped make your stay a positive one. It is especially rewarding to hear that your Platinum membership was recognized and that you felt welcomed throughout your visit. Your kind comments about our staff and breakfast selection are greatly appreciated and will be shared with the team. Thank you also for your honest feedback regarding the condition of the room. We understand that some areas would benefit from a refresh and appreciate you taking the time to let us know. Guest feedback plays an important role in helping us identify opportunities to improve the overall experience and your comments have been shared with our management and maintenance teams for consideration. We are grateful for your continued loyalty to Accor and thank you for choosing to stay with us. We look forward to welcoming you back to Mantra on View and providing you with another enjoyable stay. Kind regards, Hetal Pindoriya Assistant Manager

Customer review rating 1.0/5

Rahul K. Families - Confirmed reviews ALL

Dear Rahul, Thank you for taking the time to share your feedback. I am sincerely sorry to learn that your stay did not meet your expectations. The issues you have described regarding the cleanliness of your room, the basin drainage, and the air conditioning are certainly not reflective of the standard we aim to provide, and I understand how disappointing this would have been. I am also sorry to hear that you felt the level of customer service you received was lacking. Providing friendly and attentive service is something we take great pride in, so it is concerning to read that this was not your experience. Your comments have been shared with our housekeeping, maintenance, and leadership teams so they can be thoroughly reviewed and addressed. Feedback such as yours is invaluable in helping us identify areas where we need to improve. Thank you again for bringing these matters to our attention. I appreciate your honesty and regret that we did not provide you with the experience you deserved. Kind regards, Liam Campbell Assistant Manager

Other web-users rate our hotel

  • 1,865 reviews 8.8/10 Location
  • 2,665 reviews 5.3/10 Room
  • 1,651 reviews 7.4/10 Service
  • 66 reviews 4.4/10 WiFi
  • 1,111 reviews 3.9/10 Cleanliness
  • 991 reviews 4.2/10 Comfort
  • 832 reviews 3.2/10 Amenities
  • 706 reviews 3/10 Vibe

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