Dear Peter, Thank you for your lovely feedback. We are so pleased to hear that you enjoyed your stay and found our location convenient. It is also wonderful to know that our friendly team helped make your visit an enjoyable one. We truly appreciate you taking the time to share your experience and look forward to welcoming you back to Mantra on View. Kind regards, Nick Bastion Macdonald Assistant Manager

Dear Davide, Thank you for sharing such a detailed reflection on your stay and for sharing a little of the property's history. We are pleased to hear that our central location, convenient beach access and proximity to the G Link were highlights, and it is wonderful to know our team made you feel welcome. We are sorry that the condition and presentation of the room did not fully meet your expectations. We also appreciate your comments regarding the shower curtain and the wet bathroom floor. While we are pleased our team was able to respond promptly by providing a rubber mat, we understand your concern that this should not have been necessary in the first place. Your feedback has been shared with the relevant team for review. We also appreciate your comments regarding interactions with the ALL Accor team in reception. We understand that while these conversations may be intended to assist guests, frequent approaches can become intrusive, and your feedback will be taken into consideration. Thank you again for recognising the efforts of our staff and for acknowledging the assistance provided by Liam during your booking. We value your support as an ALL Accor Classic member and appreciate your choosing to stay with us. Kind regards, Nick Bastion Macdonald Assistant Manager

Thank you, Richard, for your wonderful feedback. We are delighted to hear that you enjoyed our great location and had such a positive experience with our team. It is especially lovely to hear your kind recognition of Emma from our breakfast team, and we will be sure to share your appreciation with her. We are also pleased that you enjoyed the breakfast selection and found your stay comfortable. We look forward to welcoming you back to Mantra on View again. Kind regards, Hetal Pindoriya Assistant Manager

Dear Samuel, Thank you for taking the time to share your concerns. We are genuinely sorry to hear that your room did not meet the standard you expected and that you felt your concerns were not adequately addressed during your stay. Following your email, we inspected the room and found no signs of active mould at the time of inspection. We understand, however, that this does not diminish your experience or the concerns you raised. We are always working to maintain and improve our standards of cleanliness, and we will certainly take your comments into consideration as part of our ongoing review. We did have the opportunity to speak with you following your stay and understand the concerns you raised. As part of our review of the matter, we requested supporting documentation regarding the health concerns described, which was not provided. We appreciate that you found the experience distressing and regret that your stay left you feeling so disappointed. We also appreciate your positive comments regarding the arrival area and function room, although we understand these do not outweigh your concerns about the room. Kind regards, Liam Campbell Mantra on View

Dear Rajesh, Thank you for your wonderful feedback. We are delighted to hear that you had a great stay and enjoyed our convenient location. It is lovely to know that the friendly atmosphere and the company of friends contributed to such an enjoyable visit. We truly appreciate your support as an ALL Accor Classic member and look forward to welcoming you back for another great stay. Kind regards, Nick Bastion Macdonald Assistant Manager

Dear Rhonda, Thank you for sharing your lovely feedback. It is wonderful to hear that you enjoyed the quality of the hotel and our convenient location, with Cavill Avenue and the beach within easy walking distance. We are also delighted that your parking arrangements worked out well and that your experience as a Platinum Accor member added to an enjoyable stay. We appreciate you mentioning parking availability as an area of consideration for guests travelling by car. We understand how important convenient parking can be when planning a stay, and we are pleased that everything was easy for you on this occasion. Thank you again for choosing to stay with us and for your kind comments. We look forward to welcoming you and your family back to Mantra on View in the future. Kind regards, Hetal Pindoriya Assistant Manager

Dear Paul, Thank you for your lovely feedback. We are pleased to hear that you enjoyed a comfortable stay, found the rooms easy and convenient, and received helpful service from our team. It is wonderful to know you would choose to stay with us again. We look forward to welcoming you back to Mantra on View. Kind regards, Liam Campbell Mantra on View

Dear Kerri, Thank you for taking the time to share such detailed feedback following your stay. I am pleased to hear that you found our team friendly, however I am genuinely sorry that the condition and cleanliness of your room had such a negative impact on your experience. Finding hair in the room is certainly not the standard we expect, and I understand how disappointing this would have been, particularly when travelling with your family. Your comments regarding the cleanliness and condition of the room have been taken seriously and will be shared with our housekeeping team for review. I am also sorry that the noise from the adjoining room affected your stay. We understand how disruptive this can be, and I appreciate your frustration that we were unable to accommodate your request to move rooms during your visit. Room requests and changes are subject to availability, although we recognize the importance of responding as helpfully as possible when concerns are raised. I also understand your disappointment regarding the difference between your room and the images you had seen when booking. Your feedback is valuable and we will ensure your comments are brought to the attention of the relevant team. Thank you again for highlighting these areas. While I am sorry, we did not provide the experience you expected, your feedback gives us an opportunity to review the areas you have identified. Kind regards, Hetal Pindoriya Assistant Manager

Dear Tom, Thank you for taking the time to share your feedback. It is lovely to hear that you enjoyed our central location, found your stay reasonably priced, and had positive experiences with our team during check in and departure. I am sorry, however, that the cleanliness of the room did not meet expectations. The mold and stains you encountered are certainly disappointing, and we understand how this would have affected your overall comfort. Your comments have been shared with our housekeeping team for review. I am also sorry for the inconvenience caused by your room keys. Having to return to reception on multiple occasions, particularly when you were trying to access the hotel and your room, would have been frustrating. We appreciate your patience while this was addressed during your stay. Thank you again for highlighting these concerns alongside the positive aspects of your experience. Your feedback is valuable and helps us identify where greater attention is needed. Kind regards, Hetal Pindoriya Assistant Manager

Dear Shaun, Thank you for your wonderful feedback. It is lovely to hear that you had such an extremely satisfying and relaxing stay with us. We are delighted that you enjoyed our excellent location and the stunning view from your balcony. It is also wonderful to know that you found your accommodation, our team, cleanliness, and overall experience so enjoyable. Thank you for choosing Mantra on View. We truly appreciate your kind comments and hope to have the pleasure of welcoming you back for another relaxing stay. Kind regards, Hetal Pindoriyar Assistant Manage

Dear Michal, Thank you for sharing your feedback with us. We are pleased to hear that you enjoyed our great location and the view from your room, and that you found the room clean and our team welcoming. We appreciate your comments regarding parking. We understand that discovering parking is available at an additional cost can be frustrating when making travel arrangements, and we are sorry for any confusion this caused during your booking experience. It is also helpful to know that you felt the bathroom was outdated. Your feedback regarding the room and bathroom condition has been noted and shared with the relevant team for consideration. We are sorry that the WiFi did not meet your expectations and appreciate you highlighting this, as well as the ease of access, as areas that could be improved. Thank you again for choosing Mantra on View and for taking the time to provide such constructive feedback. We hope to have the opportunity to welcome you back and provide an even more comfortable stay. Kind regards, Hetal Pindoriya Assistant Manager

Dear Rosanie, Thank you for your lovely feedback. It is wonderful to hear that you and your family enjoyed your stay with us. We are delighted that you appreciated our convenient location close to the shops, beach, and tram, and that your room provided a comfortable space to relax. It is especially lovely to hear that your son enjoyed the view, shower pressure, and comfortable bed. Thank you also for recognizing the care of our housekeeping team and the thoughtful sustainability reminders in the bathroom. Your kind comments will be greatly appreciated by our team. We look forward to welcoming you and your family back to Mantra on View for another enjoyable stay. Kind regards, Hetal Pindoriya Assistant Manager

Dear Guest Thank you for taking the time to share your feedback and for your lovely comments about our room and friendly team. We’re pleased to hear that you had an overall very good stay and that your booking and check-in experience went smoothly. We’re truly sorry for the frustration and inconvenience caused by the lift access to the public car park. We understand how disappointing it can be when something as important as getting to and from your car doesn’t work as expected, particularly after a long journey. We sincerely appreciate your patience and your feedback, and we will continue to look at ways to improve the ease of access for our guests. We’re also delighted that our team made a positive impression, and we’ll be sure to pass on your kind mention of Mia. We hope to have the pleasure of welcoming you back and providing you with an even smoother stay next time. Kind Regards, Kanak Lade Assistant Manager

Dear Guest, Thank you for taking the time to share such detailed feedback and for rating your overall experience. We’re delighted to hear that you enjoyed our convenient location, spacious renovated room, breakfast selection, and the friendly and helpful service from our team. We also appreciate your comments regarding the cleanliness of the table and coffee drawer. We will share this feedback with our housekeeping team to ensure these areas receive additional attention. Thank you for choosing to stay with us, and we hope to welcome you and your family back again soon. Kind regards, Kanak Lade Assistant Manager

Dear Guest, Thank you for taking the time to share your feedback with us. We are pleased to hear that you enjoyed our central location and found your room clean and comfortable. It is also wonderful to know that our team made such a positive impression during your family stay. We appreciate your honest comment regarding the condition of the room. Your feedback is valuable and helps us identify areas where we can continue to improve. Thank you for choosing to stay with us, and we hope to welcome you and your family back again soon. Kind regards, Kanak Lade Assistant Manager

Dear Eliza, Thank you for your lovely feedback. It is wonderful to hear that you enjoyed a comfortable stay, with a clean room, beautiful view, and a smooth check in and check out experience. We are delighted that everything came together to make your visit an enjoyable one, and we hope to welcome you back again soon. Kind regards, Liam Campbell Mantra on View

Dear Guest, Thank you for sharing your feedback with us. I am genuinely sorry that your stay did not meet your expectations, particularly as you were travelling with your family. I understand how frustrating it must have been to wait for your room on arrival, feel uncomfortable during the night, experience issues with the shower and Wi-Fi, and be disappointed with the breakfast. Our standard check in time is 2pm, as advised in our booking information, and while we always do our best to accommodate earlier arrivals, this cannot be guaranteed. We also understand the difficulty of carrying luggage from the public car park. While we do not advertise accessible parking or facilities, I appreciate the inconvenience this can cause and am sorry this affected your arrival. Your feedback regarding the bedding, shower, bathroom privacy, breakfast and WiFi has been noted and shared with the relevant teams. I sincerely regret that we did not provide the comfortable and enjoyable family stay you were hoping for, and we truly appreciate you bringing these concerns to our attention. Kind regards, Kanak Lade Assistant Manager

Dear Ellen, Thank you for sharing your feedback. I am sorry that the noise from the flooring work disturbed your stay so early in the morning. I understand how frustrating it would have been to expect a quiet couple of nights and instead be woken by construction activity in the hallways. We appreciate you bringing this to our attention and regret that this impacted your experience. Kind regards, Liam Campbell Mantra on View

Dear Georgia, Thank you for such wonderful feedback. We are delighted to hear that our team made your check in and check out experiences so smooth and memorable. It is fantastic to know you felt so well looked after, and we truly appreciate your kind words about our service. We look forward to welcoming you back again and again. Thank you for choosing Mantra on View. Kind regards, Liam Campbell Mantra on View