Mantra Sierra Grand Broadbeach 4 stars

Customer review rating (ALL Rating) 4.1/5 496 reviews

Mantra Sierra Grand Broadbeach - Image 1
Mantra Sierra Grand Broadbeach - Image 2
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Mantra Sierra Grand Broadbeach - Image 4
22 Surf Parade, 4218 BROADBEACH, Australia

Description

Hotel extras

  • 12-seater private theatrette for family and friends

  • Walking distance to pristine beaches

  • Outstanding range of resort facilities

  • Large expansive & well-appointed rooms

  • Full ocean view units available

Our accommodation(s)

Suite

3 Bedroom Ocean Suite

  • 7 pers. max
  • 140 m² / 1506 sq ft
  • Bedding 1 x King size bed(s) and 1 x Queen size bed(s) and 2 x Single bed(s)
  • Views: Ocean/Sea view
  • Most of the accommodation: Balcony

Hotel location

Mantra Sierra Grand Broadbeach

22 Surf Parade
4218 BROADBEACH
Australia

GPS:-28.034654, 153.431848

Telephone
Fax +61 7 5668 5101

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • 100% Non Smoking Property

2 pools

Swim in our indoor or outdoor resort-style pools, soak in one of our spas or just bask in the Gold Coast rays on a sun lounge.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.1/5  496 reviews

TripAdvisor Rating  4.0/5  1,546 reviews

As a loyal Accor member I found this stay extremely disappointing.

Customer review rating 1.0/5

Rose Families - Confirmed reviews ALL

When I arrived I tried to connect to the wi-fi but it stated I had to pay. As I often stay at Accor hotels for business and pleasure I generally receive a welcome letter with a small gift and relevant passwords for the stay. I did not receive either. I went down to ask the staff for wi-fi access and they said I would have to pay. I explained to them that I have never had to pay as I'm a member. They then checked and gave me wi-fi access. Internet did not work for the duration of the 5 day/4 night stay. We told the front desk staff daily who seemed time poor (when there was actually some staff) and not able to address the problem saying they had no one else with this problem and it must have been our devices. On day 4 they sent the maintenance technician to check the wi-fi. They said the wi-fi was ok, but they did not check the internet (the wi-fi carries the internet). 5 people with mobile phones, computers and tablets (with 2 of us trying to perform work duties) could not use internet and resorted to mobile data and hot spotting for the duration of our stay which exceeded our usage for the month. The apartment was fine, but there was dust everywhere and the microwave was extremely unclean. On the last night of our stay, our smoke alarms were going off every 2 hours until 3.30am in the morning. When we told the staff this the next morning all they said was "sorry about that". We spent the whole night trying to turn off the alarm by opening the front door and sliding door, trying to circulate air with tea towels until it turned off. Needles to say none of us got any sleep. Honestly this whole trip was disappointing. My partner wanted to stay at a nearby IHG hotel when planning the trip, but I convinced him to stay at the Mantra. I don't get to travel often with my kids and it was the little things like this that made the trip such a let down.

Dear Rosemary, We sincerely apologize for the inconvenience you experienced during your recent stay at our hotel. We strive to provide exceptional service to all our guests, and it is disappointing to hear that we fell short of your expectations. Your feedback has been noted and will be addressed with our team to ensure that such issues do not occur in the future. We appreciate your loyalty as a member and hope to have the opportunity to welcome you back for a much-improved experience. Warm regards Joshua Dootson Guest Service Agent.

Great location

Customer review rating 4.0/5

Jenny Families - Confirmed reviews ALL

Great location

Dear Jenny, Thank you kindly for your positive review of Mantra Sierra Grand. We look forward to welcoming you back in the future. Sincerely, Joshua Dootson Guest Service Agent.

A good base for exploring the Gold Coast

Customer review rating 4.0/5

Matt Families - Confirmed reviews ALL

Mantra Sierra Grand is a good choice for the Gold Coast. Location wise it is a bit of a distance from the main strip - but the beaches of Broadbeach are quieter, there is still plenty to do in the region (Pacific Fair and the Casino less than a 5 minutes walk) and the Tram stop is just outside the front door of the hotel. The hotel itself has good facilities (nice pools and spas and gym) and the 3 bedroom suite we stayed in was very nice. Although the 3rd bedroom is not really a proper bedroom (more an expanded cupboard) - it was in overall good condition. The staff of the hotel are terrific - could not be more helpful. We enjoyed our stay and would consider again should we be back up that way.

Dear Matthew, Wow! what a great review. We very much appreciate your comments regarding your stay at the Mantra Sierra Grand Broadbeach. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Joshua Dootson Mantra Sierra Grand.

Great stay

Customer review rating 4.0/5

Lulu H. Families - Confirmed reviews ALL

Comfortable rooms and good facilities in the hotel, receptionist is very friendly and helpful. Great location closed to the main shopping centre Pacific Fair and less than 2 mins walk to the beach.

Dear Lulu, Thank you for your positive feedback. We are delighted to hear that you found our rooms comfortable and our facilities satisfactory. Our team strives to provide excellent service, and we are pleased that the receptionist was able to assist you. We hope to welcome you back soon. Warm Regards, Joshua Dootson, Guest Service Agent

Don’t stay in apartment 2304

TripAdvisor rating 3.0/5

Faye B Families - TripAdvisor review

Sierra Grande Broadbeach is in a great position - close to the beach and across the road from Pacific Fair. It has an amazing outdoor pool and indoor pool. Do not stay in apartment 2304. This apartment is not associated with the Mantra group but is privately owned and managed. The carpet was filthy (the owner has now agreed to replace it after being asked for 18 months by the agent) the saucepans do not work on the stove as they are the wrong type, the couch is old and shabby and the one TV is cheap and dated. When we stayed there the windows and kitchen floor were both dirty. After paying nearly $4,000 we received a refund of $250 and 12 noon checkout.

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Other web-users rate our hotel

  • 249 reviews 9.5/10 Location
  • 404 reviews 5.8/10 Room
  • 232 reviews 8/10 Service
  • 28 reviews 4/10 WiFi
  • 189 reviews 3.4/10 Cleanliness
  • 30 reviews 2.2/10 Food
  • 28 reviews 7.3/10 Wellness Area

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (VAT and tourist tax included) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.