Mercure Newport 4 stars

Customer review rating (ALL Rating) 4.4/5 411 reviews

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Mercure Newport - Image 1
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Chartist Tower, Upper Dock Street, NP201DW NEWPORT, United Kingdom

Description

Hotel extras

  • City centre location with stunning views

  • 7-minute walk to Newport train station

  • ICC Wales under 4 miles away

  • 12-minute train journey to Cardiff Central

  • 3rd floor restaurant and bar with an outdoor terrace

Our accommodation(s)

Book this hotel
Room 1

Hotel location

Mercure Newport

Chartist Tower, Upper Dock Street
NP201DW NEWPORT
United Kingdom

GPS:51.587343, -2.995636

Telephone

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
Near the property
  • Car park

BAR AND KITCHEN AT NP20

Situated on the 3rd floor, our restaurant offers a vibrant and contemporary space with a unique outdoor rooftop terrace. Ignite your senses and enjoy delectable menus - using the finest local produce, you can expect classic food with some modern twists.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.4/5  411 reviews

Customer review rating 3.0/5

Tegenu J. Business - Confirmed reviews ALL

Good afternoon Ms. J., Thank you for taking time to leave a review. I am sorry to hear that the pillows were not comfortable and I have passed your comments onto our Housekeeper Head who will be glad to assist you personal on your next stay at Mercure Newport. I am happy to see that you enjoyed the poached eggs on every breakfast and please be aware that we do have sourdough bread available every day as well, along with our breakfast selection. We are committed to continually enhancing our guests' experience so your comments are very helpful to us and will be used constructively . We hope to have the pleasure of welcoming you back to Mercure Newport Hotel when you next travel to the area. Kind Regards, Bogdan

Customer review rating 3.5/5

Vottoria D. Business - Confirmed reviews ALL

Dear Vottopria D., Thank you for taking the time to share your feedback. I’m very sorry to hear that your check-in experience did not meet expectations and that you felt unwelcome upon arrival. That’s certainly not the standard we aim to provide for our Loyalty members. We also regret the confusion around dinner availability and that your room was uncomfortably warm. Please assure that we do not offer Drink vouchers from reception anymore as now the drink voucher is available on your Accor app digitally where you can redeem it in the bar, i am sorry if this was not explained you during your check in. Your comments have been shared with the relevant teams to ensure these issues are addressed and improvements are made. We truly value your feedback and hope to have the opportunity to provide a much better experience on your next visit. Thanking you, Trevor Fernandes Front Office Manager.

Customer review rating 3.5/5

Roger A. Couples - Confirmed reviews ALL

Dear Roger A., Thank you for your review. We’re pleased to hear that your check-in and room met expectations. However, we're sorry to learn that breakfast fell short. Your comments regarding cold plates, overcooked hot items, and limited fresh fruit choices , especially the lack of fresh orange are well noted. This isn’t the experience we aim to provide, and we've shared your feedback with our kitchen team to address these concerns directly. We appreciate you bringing this to our attention and hope to welcome you back for a much-improved visit. Thanking You, Trevor Fernandes Front Office Manager.

Customer review rating 5.0/5

Richard F. Friends - Confirmed reviews ALL

Dear Richard F., Thank you for your lovely feedback, We're so pleased to hear you had a fantastic stay and enjoyed the breakfast. We look forward to welcoming you back to Mercure Newport soon. Best regards, Trevor Fernandes Front Office Manager.

Customer review rating 5.0/5

Danielle S. Couples - Confirmed reviews ALL

Dear Danielle S., Thank you so much for your kind and detailed feedback. We're delighted to hear that Mercure Newport continues to be your hotel of choice when visiting family. It's wonderful to know our location, comfortable rooms, and welcoming team contribute to making your stays so enjoyable. Your comments about feeling safe and supported, especially when travelling alone, truly mean a lot to us , creating a comfortable and secure environment for all our guests is something we take great pride in. We look forward to welcoming you back again soon. Warmest regards, Trevor Fernandes Front Office Manager.

Other web-users rate our hotel

  • 638 reviews 8.9/10 Location
  • 996 reviews 8.3/10 Room
  • 910 reviews 9/10 Service
  • 25 reviews 5.6/10 WiFi
  • 479 reviews 8.6/10 Cleanliness
  • 362 reviews 7.9/10 Breakfast
  • 184 reviews 9.6/10 Vibe

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.