Mercure Newport 4 stars

Name: Mercure Newport | Newport City Centre Hotels | Accor Hotels - ALL
Address: Chartist Tower, Upper Dock Street, NEWPORT, NP201DW, GB
Telephone: +441633837700
Rating: 4.5

Customer review rating (ALL Rating) 4.5/5 512 reviews

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Chartist Tower, Upper Dock Street, NP201DW NEWPORT, United Kingdom

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Mercure Newport

Hotel for travellers looking for local and authentic experiences

Located right in the heart of the city with views far and wide, Newports tallest hotel provides striking views of the city, River Usk, and Transporter Bridge. This 4-star city oasis is located just a 7-minute walk from Newport Train Station, a 12-minute train journey to Cardiff Central, and less than a 5-minute walk from Newport Central Bus Station. At the heart of our hotel, you will find our contemporary restaurant NP20 Bar and Kitchen, which is also home to a fabulous outdoor terrace.

Our contemporary restaurant sits on the third floor, so you can enjoy views of the city below while you dine. Enjoy a casual meal, pre-dinner drinks, or cocktails at the end of a long day. Head out onto our outdoor terrace, a perfect place to unwind! Mercure Newport also boasts four fully equipped meeting rooms on the ground floor. Our meeting rooms offer flexible spaces with access to complimentary Wi-Fi and a spacious breakout area with plenty of seating, ideal for coffee breaks and networking.

Our hotel is situated in the heart of Newport city centre, overlooking the River Usk. Just a 7-minute walk from the train station, with easy access links in and out of Cardiff city centre.

'The team and I are incredibly proud of how our hotel has flourished since opening. The tallest hotel in Newport, situated in the heart of the city with stunning views stretching far and wide, a fantastic destination for both business and leisure travel.'

Ceri TRELA, Hotel Management

Hotel extras

City centre location with stunning views
7-minute walk to Newport train station
ICC Wales under 4 miles away
12-minute train journey to Cardiff Central
3rd floor restaurant and bar with an outdoor terrace

Our accommodation(s)

Room

Classic room, 1 double bed

2 pers. max
18 m² / 193 sq ft

Bedding 1 x Double bed(s)

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Room

Classic room with view, 1 king bed

2 pers. max
18 m² / 193 sq ft

Bedding 1 x Double bed(s)
Views: City View

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Room

Classic room, 2 single beds

2 pers. max
18 m² / 193 sq ft

Bedding 2 x Single bed(s)

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Room

Privilege Room with 1 kingsize bed, River side

2 pers. max
26 m² / 279 sq ft

Bedding 1 x King size bed(s)
Views: City View

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Room

Classic room with view, 2 single beds

2 pers. max
18 m² / 193 sq ft

Bedding 2 x Single bed(s)
Views: City View

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Room

Standard Accessible Room with 1 double bed

2 pers. max
26 m² / 279 sq ft

Bedding 1 x Double bed(s)
Accessible room

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Suite

Junior Suite with beautiful skyline views, 1 super king bed & sofa

4 pers. max
36 m² / 387 sq ft

Bedding 1 x Double bed(s) and 1 x Single sofa bed(s)
Views: City View or River side

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Suite

Deluxe Suite with stunning river views, 1 super king bed & sofa

4 pers. max
47 m² / 505 sq ft

Bedding 1 x King size bed(s)
Views: River side

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Room

Standard Accessible Room with 1 double bed

2 pers. max
26 m² / 279 sq ft

Bedding 1 x Double bed(s)
Accessible room

See availabilities

Hotel location

Mercure Newport

Chartist Tower, Upper Dock Street
NP201DW NEWPORT
United Kingdom

GPS:51.587343, -2.995636

+44 1633 837700

Railway station
Highway exit

NEWPORT STATION

Railway station

Access: 970 m / 0.6 mi 7 min walk / 5 min drive

M4 J25

Highway exit

Access: 2.74 km / 1.7 mi 25 min walk / 7 min drive

Hotel services

Check-in from 03:00 PM - Check out up to 11:00 AM

On site

Restaurant
Wheelchair accessible
Fitness center
Wi-Fi
Air conditioning
Breakfast
Bar
Meeting rooms
100% Non Smoking Property
Room service

Near the property

Car park

BAR AND KITCHEN AT NP20

Situated on the 3rd floor, our restaurant offers a vibrant and contemporary space with a unique outdoor rooftop terrace. Ignite your senses and enjoy delectable menus - using the finest local produce, you can expect classic food with some modern twists.

Meetings & Events

Number of Meeting Room: 4
Surface of the largest room: 70 m² / 753 sq ft
Maximum seats capacity: 70
Maximum capacity for banquets: 63

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Our guest reviews

100% genuine reviews from our guests

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ALL Rating 4.5/5 512 reviews

Jagjit S. Couples - 7/7/2026 Confirmed reviews ALL

Dear Guest, Thank you for taking the time to share your feedback. We're delighted to hear that you found our staff friendly and helpful and that you were pleased with the cleanliness of your room. We're sorry to learn that the cleanliness of the restaurant did not meet your expectations. A sticky floor is not the standard we aim to provide, and we have shared your comments with our housekeeping and restaurant teams so this can be addressed immediately. We appreciate your valuable feedback and hope to have the opportunity to welcome you back for a much-improved dining experience sometime soon. Kind Regards Terry Night Manager

Anthony G. Families - 7/6/2026 Confirmed reviews ALL

Dear guest, Thank you for your lovely review. We're delighted you enjoyed your stay, even if it was just for one night. It's wonderful to hear that you had such an enjoyable dining experience, and we'll be sure to pass your kind words on to Louise. She'll be thrilled to know she made such a positive impression. We hope to welcome you back again soon! kind regards Terry Night Manager

Christopher A. Couples - 7/5/2026 Confirmed reviews ALL

Dear Christopher A., Thank you for taking the time to share your feedback. We are delighted to hear that you enjoyed your stay, loved your room, and had a great breakfast. We are sorry to hear about the inconvenience you experienced with the lifts. During busy periods, there can unfortunately be longer waiting times for all 3 lifts which we cannot control, and we appreciate your patience. Your feedback is valuable and will be shared with our team as we continually look for ways to improve our guests' experience. We hope to have the pleasure of welcoming you back for another enjoyable stay soon. Thanking You, Trevor Fernandes Front Office Manager

Tsz T. Families - 7/5/2026 Confirmed reviews ALL

Dear Tsz T., Thank you so much for your wonderful review and recommendation. We are delighted to hear that you had such an enjoyable stay and that our location, facilities, and service exceeded your expectations. It is especially rewarding to know that you found your room spotless and comfortable. Your kind words will be shared with our housekeeping team, who will be thrilled to receive your recognition for their hard work. We truly appreciate your feedback and look forward to welcoming you back for another memorable stay in the future. Thanking You, Trevor Fernandes Front Office Manager

Laura R. Families - 7/3/2026 Confirmed reviews ALL

Dear Laura R., We very much appreciate your comments regarding your stay at the Mercure Newport. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Thanking You, Trevor Fernandes Front Office Manager

Web-users rating

Other web-users rate our hotel

562 reviews 8.8/10 Location
971 reviews 8.1/10 Room
933 reviews 8.9/10 Service
22 reviews 6.5/10 WiFi
480 reviews 8.7/10 Cleanliness
391 reviews 7.3/10 Breakfast
289 reviews 6.3/10 Food
168 reviews 9.5/10 Vibe

39 reviews 9.1/10 Location
75 reviews 7.5/10 Room
74 reviews 8.6/10 Service
39 reviews 8.7/10 Cleanliness
36 reviews 6.9/10 Breakfast

29 reviews 8.8/10 Location
67 reviews 7.5/10 Room
70 reviews 8.9/10 Service
23 reviews 8.7/10 Cleanliness
22 reviews 6.1/10 Breakfast
21 reviews 5.3/10 Food

33 reviews 8.7/10 Location
62 reviews 8.5/10 Room
53 reviews 8.9/10 Service
34 reviews 8.9/10 Cleanliness
25 reviews 7.4/10 Breakfast
18 reviews 6/10 Food

24 reviews 9/10 Location
42 reviews 7.7/10 Room
43 reviews 9/10 Service
21 reviews 9/10 Cleanliness
14 reviews 7.4/10 Breakfast
13 reviews 6.3/10 Food

Frequently asked questions

Where is the hotel located and how can I get there?

What types of rooms are available?

Mercure Newport offers a variety of accommodations including:

Classic room, 1 double bed
Classic room with view, 1 king bed
Classic room, 2 single beds
Privilege Room with 1 kingsize bed, River side
Standard Accessible Room with 1 double bed
Junior Suite with skyline views, 1 super king bed & sofa
Deluxe Suite with river views, 1 super king bed & sofa

We offer family rooms and suites with stunning city or river views.

What services and amenities are available?

What dining options are available?

What are the check-in and check-out times?

At Mercure Newport, check-in is available from 03:00 PM and check-out is until 11:00 AM. For more flexibility, many hotels offer the late check-out option, allowing you to enjoy your stay longer. Indeed, members of the ALL Accor loyalty program benefit from preferential conditions and late check-out. If you are not a member, you can also request a late check-out when booking online, upon arrival or directly at the front desk the day before or the day of departure. A late departure can sometimes be offered until 1-2 PM.

Are there any special offers or discounts available?

Yes, Mercure Newport regularly offers special deals and discounts, mainly accessible through our ALL Accor loyalty program. By becoming a free member, you benefit from preferential rates year-round, often 5% to 10% off. You can also take advantage of exclusive offers sometimes up to 30% or 40% off stays for certain periods. To maximize your savings, check the Deals section on all.accor.com, sign up for newsletters to receive the best offers by email, be flexible with your dates and book directly via the website or the ALL Accor app, to enjoy the best guaranteed rates and earn loyalty points.