ibis Styles Budapest Citywest Hotel 3 stars

Everything was good: room was modern and clean, service was good for the appropriate price. I recommend this place for the new visitor. The food and coffee were satisfying. There was a free coffee automat which is available everytime - it is so good!

Good place to stay in Budapest. Very nice and happy staff, excellent communication. Good parking place, aproach from the main highway. Cokiful hotel wih correct breakfast, goid coffee and self made waffle.

We were served by a young lady with bad attitude during check-in at Ibis Styles Budapest Citywest. When we arrived the hotel at 5 plus early morning, this young lady didn't greet & smile. She asked for our passports in an angry tone. I wanted to produce my Accor member card to her, she rejected by saying that she did not ask for my member card, she just asked for passports in an angry tone again. When I asked if we were able to check-in such early morning, she replied that if we did not request for early check-in, we need to pay 20 euros so we requested to keep our luggages with the hotel. I asked her if we could settle down first before hand over the luggages to her; she told us off that she did not ask for our luggages now. Again in an angry tone! I just don't understand! Is there anything wrong with us as an Asean? Why is she being so racist? I feedback to her colleague about her bad attitude. Her colleague apologized on her behalf & explained that she could be feeling tired working overnight shift. That's not a valid reason. With good customer service, you need to smile & serve your customers well even though you are tired, stressed, upset, etc. All the while, we trust Ibis for the service & amenities. Now we will minus the credit points for Ibis.

A clean, modern hotel facility with a comfortable bed. A good value for your money. The windows are sound-proof which is a must as the hotel building is close to a busy motorway. The breakfast offer could be a bit better, especially when it comes to the bakery section.

I arrived late due to delays - emailed ahead and reception were expecting me. Great comfy bed, clean vibrant decor, cool room, decent curtains to keep the early morning light out. Had been slightly concerned over the breakfast given other reviews id read. But as the hotel was exactly were i needed it to be, had free car parking and the price was good i decided to stay anyway as it was only one night. Turns out the breakfast was excellent, self serve, plenty of choice, hot food, fruit, cereal, breads, cheese, cooked meat, juice coffee etc. More than enough and good quality also.