Novotel Budapest City Hotel 4 stars

Stay including all services was ok as usual, however I was surprised by misunderstanding on check out. I received email that I can use fast check out and money will be automatically credited to my card, so I used it. However later I received email requesting authorization form because the bill was not settled.

Comfortable and well appointed room, well-priced restaurant and a stocked mini-bar! Very conveniently located close to trams and buses down to the Danube - reception will also sell transportation tickets with a small service charge, although there is a BKK (Budapest Transportation Company) ticket machine just down from the hotel. About HUF 8000 in a Bolt (equivalent to Uber) from Liszt Ferenc airport.

Very nice stay, enjoyed the executive room facilities, breakfast and the swimming pool. A bit disappointed to see that the sauna was out of order but it did not spoil the whole experience. The price was fair but the parking fee is overpriced. The room cleaning service was immaculate.

Nice pool and bar area however rooms need updating (bathrooms especially) and the hotel is a reasonable distance to the city and requires transport via bus or taxi. There are some shops nearby but not many places to eat. Pool area is good.

The hotel service is a little unsatisfied. The towel has been used by the previous guess but for our check in is still there. It can be seen by the hair and parfume on the towel from previous guess. Dissapointed as a class of novotel hotel is keep it the towel and blanket with previous guess.

I was extremely satisfied by the gesture organized by Brigitta for me and my girlfriend.

Nice stuff. Nevertheless the ovecrowded hotel everyone was very pleasant. Especially waiters at breackfast place. Good location. Nice view. Perfect room. Small disadvantages - noisy music at near located night club. And when all the 620 tourists came it was not enough hot water. But later it the morning it was ok. Sauna and gym are perfect

I really love this hotel, it checked all "My Preferences" boxes except one. I've been staying at this hotel a few times but apart from ONE friendly and professional lady, the majority of staff at front desk are rather arrogant and off-putting.

The property located in Buda easily reached by all type of public transportation : buses, trams and metro. Very friendly staff in all hotel’s departments . We loved reach breakfast area downstairs and a small bar near the reception . Our room was spacious and cleaned properly every day. We enjoyed the sauna room next to the pool. It was a nice Xmas overall

Although my company has had a corporate agreement for years with Novotel, it was the first time I personally had an occasion to stay there. The hotel is nice, and as I was awarded a complimentary room upgrade it started well. However, it also became clear that there is a choice to make sooner or later whether to continue to cater to business guests and their need, or whether to become a 'tourist bazaar'. The hotel was overwhelmed with tourists - and tourists which were 'visible', noisy, and messy. As an example, when you stay at a hotel for business, you are typically running a relatively tight schedule and need to be able to plan. It doesn't work that you go down for breakfast and the restaurant looks like a hawker market in Asia, there is nowhere to sit, and everything is dirty and messy - and all you can do is wait for an unspecified amount of time until you can have breakfast, while the hordes of tourists finish their breakfast, and the overstressed and therefore quite rude personnel fix up a table for you while barking angrily at the messy customers. So... - business or toursist? If it is the tourist way, I doubt it will make sense to continue our corporate agreement much longer.

All good thanks.

Business

very good

Friendly staff, great food, clean rooms

Really felt welcome in this Novotel hotel. Staff very friendly. Although the building is rather old, the rooms got an update and all amenities are there. Great spa and pool! Breakfast felt like a market with an enormous offer. Definitely can recommend this hotel!