Novotel Budapest City & Budapest Congress Center 4 stars

Customer review rating (ALL Rating) 4.4/5 1,245 reviews

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Novotel Budapest City & Budapest Congress Center - Image 1
Novotel Budapest City & Budapest Congress Center - Image 2
Novotel Budapest City & Budapest Congress Center - Image 3
Novotel Budapest City & Budapest Congress Center - Image 4
Alkotas utca 63-67, NTAK: SZ19000377, szálloda, 1123 BUDAPEST, Hungary

Description

Hotel extras

  • Easy access to public transportation

  • Free WiFi, work space, flat-screen TV

  • Family rooms

  • Relaxed all-day international dining

  • Wide choice of flexible event spaces

Our accommodation(s)

Book this hotel
Room 1
See availabilities

Room

Family Double Room

Photo out of - Family Double Room

Room with 1 double bed (180 x 200 cm) and sofa (110 x 190 cm), free WIFI, safe, coffee & tea making facilities and bathroom with bath or shower.

Max. number of persons
4
Area
From 20 m² / 215 sq ft

Bedding

Double bed(s) x1

Double sofa bed(s) x1

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Kettle
  • Mini-refrigerator

Bathroom

Bathroom Facilities

  • Bathroom products
  • Hair dryer in bathroom
  • Make-up/magnifying mirror
  • Mirror
  • Towel rack

Media And Technology

Internet Facilities

  • High speed internet
  • Wireless internet in your room

Phone Facilities

  • Direct dial telephoneAdditional charge

Tv Facilities

  • Children's TV Channels
  • Music TV channels
  • Satellite/cable colour TV
  • 39'/99 cm screen
  • Flat screen
  • LED screen - Light-emitting diode screen

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Room interior entrance only
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room

Comfort Features

  • Blackout curtain
  • Blackout Facilities
  • Double Glazing
  • Hair dryer
  • Opening windows

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Breakfast in bed
  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk
  • Safe large enough to accommodate a laptop
  • 4 pers. max
  • 20 m² / 215 sq ft
  • Bedding 1 x Double bed(s) and 1 x Double sofa bed(s)
See availabilities

Our standard room is a great example of what Novotel is all about: On the comfortable Live Ndream beds (90x200 cm) you can sleep like royalty. Enjoy the following services: complimentary tea and coffee-making facilities, free WIFI, flat-screen TV, safe.

  • Views:

    City View or Courtyard View or Garden View or Park view

Max. number of persons
2
Area
From 19 m² / 204 sq ft

Bedding

Twin bed(s) x2

Extra bed in room for child on request

Extra bed in room for adult on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Kettle
  • Mini-refrigerator

Bathroom

Bathroom Facilities

  • Bathroom products
  • Hair dryer in bathroom
  • Make-up/magnifying mirror
  • Mirror
  • Towel rack

Media And Technology

Internet Facilities

  • High speed internet
  • Wireless internet in your room

Phone Facilities

  • Direct dial telephoneAdditional charge

Tv Facilities

  • Children's TV Channels
  • Music TV channels
  • Satellite/cable colour TV
  • 39'/99 cm screen
  • Flat screen
  • LED screen - Light-emitting diode screen

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Room interior entrance only
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room

Comfort Features

  • Blackout curtain
  • Blackout Facilities
  • Double Glazing
  • Hair dryer
  • Opening windows
  • Shoe polisher

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Breakfast in bed
  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk
  • Safe large enough to accommodate a laptop
See availabilities

Room with 2 twin beds (90 x 200 cm each) and sofa bed (110 x 190 cm), free WIFI, safe, coffee & tea making facilities and bathroom with bath or shower.

Max. number of persons
4
Area
From 20 m² / 215 sq ft

Bedding

Double sofa bed(s) x1

Single bed(s) x2

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Kettle
  • Mini-refrigerator

Bathroom

Bathroom Facilities

  • Bathroom products
  • Hair dryer in bathroom
  • Make-up/magnifying mirror
  • Mirror
  • Towel rack

Media And Technology

Internet Facilities

  • High speed internet
  • Wireless internet in your room

Phone Facilities

  • Direct dial telephoneAdditional charge

Tv Facilities

  • Children's TV Channels
  • Music TV channels
  • Satellite/cable colour TV
  • 39'/99 cm screen
  • Flat screen
  • LED screen - Light-emitting diode screen

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Room interior entrance only
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room

Comfort Features

  • Blackout curtain
  • Blackout Facilities
  • Double Glazing
  • Hair dryer
  • Opening windows

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Breakfast in bed
  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk
  • Safe large enough to accommodate a laptop
See availabilities

Relax in our nicely furnished Superior Rooms with added services like the comfortable Live Ndream bed (180x200 cm), Nespresso machine, complimentary tea and coffee-making facilities, mini fridge, slippers, shaving mirror, power cube, decorated bathroom.

  • Views:

    Garden View or Park view

Max. number of persons
2
Area
From 19 m² / 204 sq ft

Bedding

Double bed(s) x1

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Kettle
  • Mini-refrigerator

Bathroom

Bathroom Facilities

  • Bathroom products
  • Hair dryer in bathroom
  • Make-up/magnifying mirror
  • Mirror
  • Slippers
  • Towel rack

Media And Technology

Internet Facilities

  • High speed internet
  • Wireless internet in your room

Phone Facilities

  • Direct dial telephoneAdditional charge

Tv Facilities

  • Children's TV Channels
  • Music TV channels
  • Satellite/cable colour TV
  • 39'/99 cm screen
  • Flat screen
  • LED screen - Light-emitting diode screen

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Room interior entrance only
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room

Comfort Features

  • Blackout curtain
  • Blackout Facilities
  • Double Glazing
  • Hair dryer
  • Opening windows

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Breakfast in bed
  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk
  • Safe large enough to accommodate a laptop
See availabilities

The spacious Executive Rooms have comfortable Live Ndream bed (180 x 200 cm), upgraded bathroom amenities, flat screen TV, Nespresso machine, free minibar, bathrobe & slippers. 20% discount at our Novo2 Bar and 30 % discount on laundry service.

  • Views:

    Hills view or Park view

  • Most of the accommodation:

    Corner Room

Max. number of persons
2
Area
From 26 m² / 279 sq ft

Bedding

Double bed(s) x1

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Kettle
  • Mini Bar
  • Mini-refrigerator

Bathroom

Bathroom Facilities

  • Bathrobe
  • Bathroom products
  • Hair dryer in bathroom
  • Make-up/magnifying mirror
  • Mirror
  • Slippers
  • Towel rack

Media And Technology

Internet Facilities

  • High speed internet
  • Wireless internet in your room

Phone Facilities

  • Free local calls
  • Direct dial telephoneAdditional charge

Tv Facilities

  • Children's TV Channels
  • Music TV channels
  • Satellite/cable colour TV
  • 50'/127 cm screen
  • Flat screen
  • LED screen - Light-emitting diode screen

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Room interior entrance only
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room

Comfort Features

  • Blackout curtain
  • Blackout Facilities
  • Double Glazing
  • Hair dryer
  • Opening windows

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Breakfast in bed
  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk
  • Safe large enough to accommodate a laptop
See availabilities

Accessible room with 1 double bed (180 x 200 cm), sofa (110 x 190 cm), free WIFI, safe, coffee and tea-making facilities, and 2 bathrooms: 1 with a shower and 1 with a bathtub.

Max. number of persons
4
Area
From 34 m² / 365 sq ft
Accessibility
Accessible room

Bedding

Double bed(s) x1

Double sofa bed(s) x1

Extra bed in room for child on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Kettle
  • Mini-refrigerator

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Bathroom products
  • Hair dryer in bathroom
  • Make-up/magnifying mirror
  • Mirror
  • Towel rack

Media And Technology

Internet Facilities

  • High speed internet
  • Wireless internet in your room

Phone Facilities

  • Direct dial telephoneAdditional charge

Tv Facilities

  • Children's TV Channels
  • Music TV channels
  • Satellite/cable colour TV
  • 39'/99 cm screen
  • Flat screen
  • LED screen - Light-emitting diode screen

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Room interior entrance only
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room

Comfort Features

  • Blackout curtain
  • Blackout Facilities
  • Double Glazing
  • Hair dryer
  • Opening windows

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Breakfast in bed
  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk
  • Safe large enough to accommodate a laptop
See availabilities

Hotel location

Novotel Budapest City & Budapest Congress Center

Alkotas utca 63-67, NTAK: SZ19000377, szálloda
1123 BUDAPEST
Hungary

GPS:47.488441, 19.023734

Telephone
Fax +36 1 466 5636
Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
  • 319 rooms
  • 2 rooms for people with reduced mobility
  • 2 connecting rooms
  • 319 non-smoking rooms
  • 9 floors

Languages spoken at the hotel

  • German
  • English
  • Spanish
  • French
  • Italian
  • Russian

Reduced mobility Facilities

100% Non Smoking Property

Laundry / Valet Services

  • Dry cleaning / Ironing Additional charge

Lounge

  • Waiting area or lounge

Wi-Fi

  • High Speed internet
  • High Speed WiFi
  • WiFi at the hotel
  • WiFi in the communal areas

Air conditioning

Desk equipment available

  • Shoe shine machine

Safe deposit box at reception

  • Safe deposit box at reception

Check In & Check-out facilities

  • Express check-in
  • Express check-out
  • Late Checkout

Luggage storage

  • Luggage storage

Pets

Pets allowed Additional charge

Catering

One Restaurant

One Bar

Room service

  • Cold snacks
  • Hot meals

Breakfast

  • Buffet Additional charge

Snack and beverage machine

  • Snack and beverage machine

Business

17 Meeting rooms

Family

Services for children

  • Video game area
  • Play area
  • Green area
  • Children''s TV Channels

Well-being

Swimming pool

  • Covered
  • On site

Fitness area

  • On site
  • Sauna room
  • Massage Additional charge

Sports and leisure

Jogging track

  • Nearby

Gym

  • On site

Bodybuilding equipment/Gym

  • On site

Bowling Additional charge

  • On site
  • On site
  • Enclosed outdoor parking
  • Private
  • 130 parking spaces
  • Parking opened 24/7
  • Max Limited Height: 2.5 m / 8 ft

  • Parking pricing: 15.00 € 15 EUR Per day

Vehicles

  • Motorcycle places
  • Bus parking

Security

  • Video surveillance in parking
  • Controled access parking
  • Parking equipped with lights

Accessibility

  • Accessible parking

NOVO2

Photo out of - NOVO2

NOVO2 Lounge Bar would have never been so special without creativity and experience of our chefs. Each of them creates their own unique and original style inspired by the flavors from all over the world.Contemporary cuisine. Children menu offered as well.

Cooking style
Bistro
Chef name
ÁKOS KOSZTÁN
Capacity
30
Accessibility
Accessible service
Alkotas utca 63-67, NTAK: SZ19000377, szálloda, 1123 Budapest, Hungary
Telephone +36 3725400
Menu PDF
Cocktail menu PDF
Opening hours
Monday
  • -
Tuesday
  • -
Wednesday
  • -
Thursday
  • -
Friday
  • -
Saturday
  • -
Sunday
  • -
Subsequent opening hours

Other informations

Services

  • Air conditioning
  • Wheelchair access
  • Free Wireless internet (WiFi)
  • Pet allowed
  • Booster Seats available (for Baby)
  • Non Smoking Area
  • Terrace
  • Exceptional View
  • Thematic parties and animation
  • Musical Atmosphère

Payment

  • Cash
  • Credit card
  • Contactless

Credit cards

  • American Express
  • Mastercard
  • Maestro
  • Visa

Wine and other drinks information

  • Apéritif
  • Cocktail
  • Wine by the glass available
  • Soft drinks
  • Digestifs

Accommodate food

  • Children menu
  • Light menu
  • Gluten-free menu
  • Vegetarian menu

NOVO2 Lounge Bar would have never been so special without creativity and experience of our chefs. Each of them creates their own unique and original style inspired by the flavors from all over the world.Contemporary cuisine. Children menu offered as well.

Our renovated terrace is the perfect green oasis for relaxation, with seasonal menus, tapas platters and special signature cocktails.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  1,245 reviews

Customer review rating 1.5/5

Joze T. Business - Confirmed reviews ALL

Dear Guest, I regret to learn about the noise disturbances you experienced during your stay. We strive for a comfortable environment and appreciate your feedback regarding the room conditions. Your comments will be considered as we continue to enhance our guest experience. Best regards, Attila Kővári Front Office Manager Novotel Budapest City

Customer review rating 3.0/5

Ionut A. Families - Confirmed reviews ALL

Dear Guest, Thank you for sharing your feedback regarding your recent stay with us. I am pleased to note that you appreciated our location and the cleanliness of the towels and toiletries provided. I regret to learn that your experience did not meet your expectations due to several concerns. Regarding the swimming pool temperature and breakfast quality, I appreciate your comments and will ensure that they are communicated to the appropriate departments for review. Thank you once again for your valuable feedback. We hope you will consider staying with us again in the future. Best regards, Attila Kővári Front Office Manager Novotel Budapest City

Customer review rating 3.5/5

Stevan B. Business - Confirmed reviews ALL

Dear Guest, Thank you for taking the time to share your feedback regarding your recent stay. I am pleased to hear that our staff made a positive impression on you. However, I regret to learn that the condition of your room and the swimming pool did not meet your expectations. We appreciate your observations regarding the need for refurbishment and cleanliness, as these are crucial to our guests' experiences. Your comments will be taken into consideration as we continue to evaluate our facilities and services. We value your insights and hope to welcome you back in the future to experience any improvements that may be implemented. Best regards, Attila Kővári Front Office Manager Novotel Budapest City

Customer review rating 2.0/5

Kamal D. Families - Confirmed reviews ALL

Dear Guest, Thank you for contacting us and for sharing your feedback regarding your recent stay with your family. I have received your formal complaint, and I want to personally apologize for the significant distress and disruption this caused you, your spouse, and your four children. We fully understand that when traveling with a large family, access to clean, reliable water and functioning room facilities is absolutely paramount. To hear that your holiday was so deeply impacted is incredibly disappointing to us, as we always strive to uphold the high standard of hospitality associated with the Novotel and Accor brands. Please allow me to provide some context regarding the water issues you experienced. On October 25th, the local municipality performed urgent, unannounced utility works across the road from our property. Unfortunately, this municipal maintenance caused an immediate disruption to the area's main lines, leading to the temporary loss of water pressure and the subsequent discoloration when the supply was restored. Because this work was carried out entirely by the local city authorities without prior notice to the hotel, we were completely unable to anticipate or prepare for the interruption. While the root cause was an unavoidable external factor, we deeply regret that our temporary solutions—such as directing your family to the ground-floor facilities—added to the strain of managing your children. We also take your feedback regarding the room's ventilation panel very seriously and have dispatched our engineering team to inspect and permanently secure it so that no future guests experience this inconvenience. Since the property remained operational, the rooms occupied for the duration of the three nights and the water interruption a vis major from the city and not a hotel mistake, a full refund will not be justified. However, we still would like to make a meaningful gesture to acknowledge the impact on your family. As a tangible expression of our regret, we are committed to offer you a refund equivalent to one night of your stay for both rooms (144.4 EUR/room). We hope this significant gesture demonstrates how seriously we take your satisfaction and the comfort of your family. If you accept this proposal, please reply to this email confirming we can proceed with the credit card used for the original booking, and we will process the refund immediately. Thank you again for your valuable feedback, which helps us continuously improve our guest communication and service delivery. Best regards, Attila Kővári Front Office Manager Novotel Budapest City

Customer review rating 4.0/5

Tomaz Z. Families - Confirmed reviews ALL

Dear Guest, Thank you for your positive feedback regarding your recent stay. We are pleased to hear that you found our services satisfactory and enjoyed the comfort of our clean rooms. We look forward to welcoming you back in the future. Best regards, Attila Kővári Front Office Manager Novotel Budapest City

Dear Guest, I regret to learn about the noise disturbances you experienced during your stay. We strive for a comfortable environment and appreciate your feedback regarding the room conditions. Your comments will be considered as we continue to enhance our guest experience. Best regards, Attila Kővári Front Office Manager Novotel Budapest City

Customer review rating 3.0/5

Ionut A. Families - Confirmed reviews ALL

We stayed at this hotel as a family of four for three nights, and unfortunately, our overall experience was disappointing. We were allocated a room on the 8th floor. I understand that some people may not mind staying so high up, but I have a fear of heights, and being so far above the ground made me feel extremely anxious. I also suffer from claustrophobia, which made the experience even more uncomfortable. The windows could barely be opened, which didn’t help. Unfortunately, I couldn’t enjoy the swimming pool with my family because the water was extremely cold, below 18°C. This was a real disappointment, as we had been looking forward to enjoying some family time in the pool. The breakfast was also very poor. The scrambled eggs were barely cooked, and the overall breakfast selection and quality were disappointing. Another thing we were surprised about was that bowling came at an additional cost. I would have expected this to be included, or at least offered as a complimentary activity for hotel guests. We also had no milk provided in our room for making coffee. Despite staying for three nights, the tea and coffee supplies were only replenished once, after we specifically asked the cleaner. There were no further refills during the rest of our stay. Overall, this hotel did not meet our expectations. Between the uncomfortable room, cold swimming pool, disappointing breakfast and lack of basic room amenities, our family stay was far from enjoyable. On a positive note, the towels were clean and fresh, and the shampoo and body wash provided were very good And good location where you can take the bus to go in town centre very handy.

Dear Guest, Thank you for sharing your feedback regarding your recent stay with us. I am pleased to note that you appreciated our location and the cleanliness of the towels and toiletries provided. I regret to learn that your experience did not meet your expectations due to several concerns. Regarding the swimming pool temperature and breakfast quality, I appreciate your comments and will ensure that they are communicated to the appropriate departments for review. Thank you once again for your valuable feedback. We hope you will consider staying with us again in the future. Best regards, Attila Kővári Front Office Manager Novotel Budapest City

Customer review rating 3.5/5

Stevan B. Business - Confirmed reviews ALL

Most important thing is that stuff is great. The rest, well rooms could be refurbished a bit, first time I visited hotel was 2017 and since than I do not see any major investment except in lifts which are a bit refreshed. Dust on windows, mold in bathroom, damaged, bathroom faucet very old and tarnished. Swimming pool in bad condition, salty room discusting (my experianxe from July this year) etc. All in all it is still OK. And stuff is great, but little bit of investment is desperately needed in order to keep hotel in some better mid range.

Dear Guest, Thank you for taking the time to share your feedback regarding your recent stay. I am pleased to hear that our staff made a positive impression on you. However, I regret to learn that the condition of your room and the swimming pool did not meet your expectations. We appreciate your observations regarding the need for refurbishment and cleanliness, as these are crucial to our guests' experiences. Your comments will be taken into consideration as we continue to evaluate our facilities and services. We value your insights and hope to welcome you back in the future to experience any improvements that may be implemented. Best regards, Attila Kővári Front Office Manager Novotel Budapest City

Customer review rating 2.0/5

Kamal D. Families - Confirmed reviews ALL

I am writing to formally escalate our extremely disappointing experience during our recent stay at Novotel Budapest City & Budapest Congress Center. Booking details: - Booking reference: QQHDMQWP - Stay: 23 October 2026 – 26 October 2026 - Duration: 3 nights - Guests: 4 adults and 4 children - Accommodation: 2 rooms Unfortunately, our family experienced several serious maintenance, hygiene and water supply issues during our stay. These problems were completely unacceptable and significantly affected our experience, particularly as we were travelling with four children. 1. Poor room maintenance – Toilet ventilation The ventilation access panel/window in the toilet area was loose and remained open most of the time. This clearly reflects inadequate room maintenance and raises concerns about the overall condition of the facilities. 2. Complete interruption of water supply On one day, the water supply stopped completely for several hours. This caused considerable inconvenience, particularly when travelling with children and requiring access to basic bathroom facilities. 3. Brown-coloured water – Serious health and safety concern On another day, the water coming from the taps was brown/discoloured. Unfortunately, before realising the condition of the water, we had unknowingly consumed it. Both adults and children in our family were exposed to this water. This is extremely concerning. Guests should be able to trust that the water supplied in their hotel rooms is safe for normal use and consumption. 4. Inadequate alternative arrangements and significant disruption Following these issues, the hotel management instructed us to use specific toilets located on the ground floor instead of the bathroom facilities in our rooms. Imagine the inconvenience of managing four children while having to leave our rooms every time someone needed to use the toilet. We effectively lost almost an entire day dealing with these issues. This was extremely frustrating and far below the basic accommodation standards we expected from an international hotel chain like Novotel/Accor. Our requested resolution – FULL REFUND We paid for two rooms for three nights, expecting a comfortable, hygienic and safe family stay. Instead, we experienced: - Poorly maintained room facilities. - Complete interruption of the water supply. - Brown/discoloured water that our family unknowingly consumed. - Restricted access to our own bathroom facilities. - Significant inconvenience and disruption to our family holiday. Considering the seriousness of these issues, particularly the potential health and safety implications for our children, I do not consider a small gesture, loyalty points or partial compensation an acceptable resolution. I am therefore formally requesting a FULL REFUND of the entire accommodation booking (both rooms for all three nights), returned to the original payment method. Additionally, I request: 1. A formal investigation into the water supply and plumbing issues. 2. An explanation of why brown-coloured water was supplied to guest rooms and whether the water was tested for safety. 3. Clarification of the maintenance issues and why guests had to use alternative toilet facilities. 4. Written confirmation of the proposed refund and resolution. I have attached photographs as supporting evidence of the plumbing/maintenance condition. I specifically chose Novotel through Accor, trusting the brand's reputation and standards. Unfortunately, our experience did not come close to those expectations. I request that this complaint be personally reviewed by the General Manager and escalated to Accor Customer Relations. I expect a serious response and a fair resolution rather than a standard apology. I look forward to your response and confirmation of the full refund.

Dear Guest, Thank you for contacting us and for sharing your feedback regarding your recent stay with your family. I have received your formal complaint, and I want to personally apologize for the significant distress and disruption this caused you, your spouse, and your four children. We fully understand that when traveling with a large family, access to clean, reliable water and functioning room facilities is absolutely paramount. To hear that your holiday was so deeply impacted is incredibly disappointing to us, as we always strive to uphold the high standard of hospitality associated with the Novotel and Accor brands. Please allow me to provide some context regarding the water issues you experienced. On October 25th, the local municipality performed urgent, unannounced utility works across the road from our property. Unfortunately, this municipal maintenance caused an immediate disruption to the area's main lines, leading to the temporary loss of water pressure and the subsequent discoloration when the supply was restored. Because this work was carried out entirely by the local city authorities without prior notice to the hotel, we were completely unable to anticipate or prepare for the interruption. While the root cause was an unavoidable external factor, we deeply regret that our temporary solutions—such as directing your family to the ground-floor facilities—added to the strain of managing your children. We also take your feedback regarding the room's ventilation panel very seriously and have dispatched our engineering team to inspect and permanently secure it so that no future guests experience this inconvenience. Since the property remained operational, the rooms occupied for the duration of the three nights and the water interruption a vis major from the city and not a hotel mistake, a full refund will not be justified. However, we still would like to make a meaningful gesture to acknowledge the impact on your family. As a tangible expression of our regret, we are committed to offer you a refund equivalent to one night of your stay for both rooms (144.4 EUR/room). We hope this significant gesture demonstrates how seriously we take your satisfaction and the comfort of your family. If you accept this proposal, please reply to this email confirming we can proceed with the credit card used for the original booking, and we will process the refund immediately. Thank you again for your valuable feedback, which helps us continuously improve our guest communication and service delivery. Best regards, Attila Kővári Front Office Manager Novotel Budapest City

Customer review rating 4.0/5

Tomaz Z. Families - Confirmed reviews ALL

Comfortable stay, a lot of services, ok breakfast, clean rooms.

Dear Guest, Thank you for your positive feedback regarding your recent stay. We are pleased to hear that you found our services satisfactory and enjoyed the comfort of our clean rooms. We look forward to welcoming you back in the future. Best regards, Attila Kővári Front Office Manager Novotel Budapest City

Customer review rating 2.5/5

Sinisa Z. Business - Confirmed reviews ALL

Room had leaking sink that was not fixed. Gym was in a bad condition, lacking some basic machines, without a minimum of hygiene supplies to clean the machines after a workout.

Dear Guest, Thank you for your feedback regarding your recent stay. I sincerely apologize for the maintenance issues you encountered in your room and the condition of the gym facilities. Your comments will be taken into consideration as we continuously strive to improve our services. Best regards, Attila Kővári Front Office Manager Novotel Budapest City

Customer review rating 5.0/5

Varban V. Business - Confirmed reviews ALL

well

Dear Guest, Thank you for your positive feedback regarding your recent stay with us. We are delighted to hear that you found our location convenient and your accommodations comfortable. Your satisfaction is our priority, and we hope to welcome you back in the future. Best regards, Attila Kővári Front Office Manager Novotel Budapest City

Customer review rating 4.5/5

Karen T. Families - Confirmed reviews ALL

Staff were friendly and helpful

Dear Guest, Thank you for your positive feedback regarding your stay with us. We are delighted to hear that you enjoyed our location and found our rooms comfortable. It is also rewarding to know that our staff provided you with friendly and helpful service. Best regards, Attila Kővári Front Office Manager Novotel Budapest City

Customer review rating 5.0/5

Dimitar M. Friends - Confirmed reviews ALL

Thank you for everything you did to accommodate me and my friends, it felt really special.

Dear Guest, Thank you for your kind words. We are delighted to hear that you and your friends felt accommodated and valued during your stay. It is our aim to provide a personal touch to all our guests. Best regards, Attila Kővári Front Office Manager Novotel Budapest City

Customer review rating 4.5/5

Hasibur R. Business - Confirmed reviews ALL

everything is good and up to the mark, I have a plan to come future, just to let you know that, if price is a bit lower, you'll get the surrounding market and will win the competition (in my opinion) and in toilet, I have seen no hand shower, very bad👎 tissue isn't enough, handshower is a must thing in toilet.... everything else is good....

Dear Guest, Thank you for taking the time to share your positive experience at Novotel Budapest City. We are pleased to hear that you found our team to be well-mannered and service-oriented, and that your stay met your expectations. We appreciate your feedback regarding the pricing and facilities in the restroom. While we strive to maintain our standards, we value input that can help us enhance our offerings. Your suggestions will be taken into account as we continue to improve our services. We look forward to welcoming you back in the future. Best regards, Attila Kővári Front Office Manager Novotel Budapest City

Customer review rating 4.0/5

Babu C. Business - Confirmed reviews ALL

Quiet nice, staff friendly, good breakfast

Dear Guest, Thank you for your kind words regarding your recent stay. We are delighted to hear that you found our location convenient, enjoyed the breakfast, and received friendly service from our team. We look forward to welcoming you back soon. Best regards, Attila Kővári Front Office Manager Novotel Budapest City

Customer review rating 1.5/5

Klas E. Business - Confirmed reviews ALL

The water temperature varies and all of a sudden you get burned. After some seconds the water goes back to normal

Dear Guest, Thank you for your feedback regarding the water temperature in the shower. I sincerely apologize for the discomfort you experienced during your stay. We take such matters seriously and will investigate this issue further to enhance our guest experience. Best regards, Attila Kővári Front Office Manager Novotel Budapest City

Customer review rating 0.5/5

Oleksii L. Business - Confirmed reviews ALL

No Air conditioning while it's +24 outside in October and your room is on the south side of the hotel. At night, the room becomes very stuffy, as the a/c just doesn't blow any fresh air. The windows have really bad sound insulation. Overall, quite dated hotel. Spent 3 nights while on business trip. Would never stay there for my own money.

Dear Guest, Thank you for sharing your feedback regarding your recent stay. I sincerely apologize for the discomfort you experienced due to the air conditioning and the sound insulation in your room. Your comments about the condition of the hotel and your overall experience are noted, and they will be reviewed as part of our ongoing commitment to improvement. Best regards, Attila Kővári Front Office Manager Novotel Budapest City

Customer review rating 3.0/5

Pavel T. Business - Confirmed reviews ALL

Problem with the bath drain, even after reporting to reception, no change. Noise from the main street

Dear Guest, Thank you for sharing your concerns regarding your recent stay. I apologize for the issues you experienced with the bath drain and the noise from the street. Your feedback is valuable, and we will use it to improve our services. Best regards, Attila Kővári Front Office Manager Novotel Budapest City

Customer review rating 3.5/5

David K. Business - Confirmed reviews ALL

I was travelling with a colleague, I did not have major issues, only a very warm temperature in the room which I could not control (the thermostat was switched-off). I see a space to improve your reception staff as they are not able to handle even basic situations such as not working door lock (my colleague got very frustrated) and proceeding the purchase from your displayed items (e.g. mouthwash) as they did not no the code to proceed the payment. A similar situation happened to me at the hotel bar where there were 3 people, each of them was doing something else and it resulted in the situation when I ordered 2 bottles of beer, the order was taken by one person, then one bottle was brought by another, and the receipt again by someone else. Then when I said that I had ordered two bottles, they wanted me to pay again. It took some time for them to understand as they did not communicate properly between themselves. Plus, I did not really understand the service fee charged with every order and receipt even though nobody brought the drinks to me and I had to collect them at the bar. Never experienced this at any other Novotel hotel. Apart from these rather negative experiences, I really liked your cleanliness, and one of the big motivations to stay at your hotel is definitely the breakfast with wide selection of everything. Also, I really appreciated the hand-written note in my room and a complimentary bottle of water.

Dear Guest, Thank you for taking the time to share your feedback regarding your recent stay at Novotel Budapest City. I am pleased to hear that you enjoyed our breakfast offerings and appreciated the cleanliness of your room, as well as the personal touch of the hand-written note and complimentary water. I sincerely apologize for the discomfort you experienced with the room temperature and the issues with the reception staff. Your comments regarding the handling of the door lock and the payment process for our displayed items are noted, and I appreciate you bringing these matters to our attention. Communication among our team members should always be seamless, and your experience at the bar indicates that we have room for improvement in this area as well. I understand how frustrating this must have been for you and your colleague. We value your feedback as it helps us enhance our service quality. Thank you once again for your insights, and I hope to have the opportunity to welcome you back in the future. Best regards, Attila Kővári Front Office Manager Novotel Budapest City

Customer review rating 3.0/5

Robert R. Business - Confirmed reviews ALL

see above , gym was terrible , equipment was not working !

Dear Guest, Thank you for your feedback regarding your recent stay. We appreciate your comments about the hotel's condition and gym facilities. Please be assured that we continually evaluate our services and amenities to enhance the guest experience. Best regards, Attila Kővári Front Office Manager Novotel Budapest City

Customer review rating 3.5/5

Shyamala K. Families - Confirmed reviews ALL

We spent 5 nights here as a family in a family room, which is a compact studio setup. The location on the Buda side is fantastic and very well-connected by public transport. The standout feature of the hotel is definitely its wellness facilities—the gym, swimming pool, sauna, and salt room were excellent. For the kids, there is a drawing room suitable for children under 7, while bowling and darts are available through an outsourced partner on-site. A few small areas for improvement: Breakfast: While healthy, the menu remained completely unchanged throughout our 6-day stay. A bit of variety would make a big difference. Family Amenities: Additional in-house entertainment activities for kids would be a great touch for a 4-star property. Services: Laundry and ironing incur extra charges; offering complimentary or discounted access for longer stays would be a thoughtful perk. Overall, we had a very pleasant stay and would recommend it!

Dear Guest, Thank you for sharing your feedback regarding your recent stay with us at Novotel Budapest City. We are delighted to hear that you enjoyed our wellness facilities and found our location convenient for your family. We appreciate your suggestions regarding breakfast variety and family amenities. While we strive to provide a healthy breakfast, we understand that variety can enhance the experience. We are grateful for your recommendation and hope to welcome you and your family back in the future for another enjoyable stay. Best regards, Attila Kővári Front Office Manager Novotel Budapest City

Customer review rating 0.5/5

Pawel C. Solo - Confirmed reviews ALL

Air condition doesn't work.

Dear Guest, Thank you for your feedback regarding the air conditioning during your stay. We apologize for any discomfort this may have caused you. Your comments are valuable, and we will ensure they are addressed with the appropriate team. Sincerely, Attila Kővári Front Office Manager Novotel Budapest City

Customer review rating 3.0/5

Igor R. Business - Confirmed reviews ALL

The rooms and the hotel is nice apart from some parts which are starting to show the age, it is clean and the accomodation isnokay. Not invredible, but fits the price range. Food however is not that good, there is a lot that can be improved. Personel in the bar in the lobby is very slow and not that pleasant, although reception staff is great.

Dear Guest, Thank you for sharing your feedback regarding your recent stay. I am pleased to hear that you found our rooms and cleanliness satisfactory. However, I regret to learn that some aspects, including the dining experience and bar service, did not meet your expectations. Your comments about the food quality and service speed will be taken into consideration as we strive to enhance our offerings. I am glad to know that our reception staff provided you with a positive experience. Thank you once again for your insights. Best regards, Attila Kővári Front Office Manager Novotel Budapest City

Customer review rating 4.5/5

Adina V. Families - Confirmed reviews ALL

It was all good, clean room, nice personal. What I didn’t like was that the check in was too late at 3 oclock and we had to leave at 1 when we arrived and the fact that when I booked the room, I didn’t’t know that I had to pay extra for the parking.

Dear Guest, Thank you for your feedback regarding your recent stay with us. I am pleased to hear that you found your room clean and our staff friendly. Your insights are valuable, and we will continue to strive for improvement in all areas of our service. Best regards, Attila Kővári Front Office Manager Novotel Budapest City

Other web-users rate our hotel

  • 611 reviews 8.6/10 Location
  • 984 reviews 5.8/10 Room
  • 826 reviews 8.7/10 Service
  • 36 reviews 6.9/10 WiFi
  • 722 reviews 8.4/10 Breakfast
  • 483 reviews 5.1/10 Comfort
  • 421 reviews 6.2/10 Cleanliness
  • 233 reviews 5.1/10 Vibe

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