Novotel Budapest City & Budapest Congress Center 4 stars

Customer review rating (ALL Rating) 4.4/5 431 reviews

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Alkotas utca 63-67, NTAK: SZ19000377, szálloda, 1123 BUDAPEST, Hungary

Description

Hotel extras

  • Easy access to public transportation

  • Free WiFi, work space, flat-screen TV

  • Family rooms

  • Relaxed all-day international dining

  • Wide choice of flexible event spaces

Our accommodation(s)

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Hotel location

Novotel Budapest City & Budapest Congress Center

Alkotas utca 63-67, NTAK: SZ19000377, szálloda
1123 BUDAPEST
Hungary

GPS:47.488441, 19.023734

Telephone
Fax +36 1 466 5636

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

NOVO2

NOVO2 Lounge Bar would have never been so special without creativity and experience of our chefs. Each of them creates their own unique and original style inspired by the flavors from all over the world.Contemporary cuisine. Children menu offered as well.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.4/5  431 reviews

TripAdvisor Rating  4.0/5  1,200 reviews

Neither water in the room

Customer review rating 1.0/5

Anonymous Business - Confirmed reviews ALL

It's not possible to pay to water for the night

Dear Chiara F., Thank you for taking the time to tell us about your experience at the Novotel Budapest City & Budapest Congress Center. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Attila Kővári Front Office Manager Novotel Budapest City

not up to the standards

Customer review rating 1.5/5

Robe Business - Confirmed reviews ALL

Staff were helpful and nice and conference rooms were big enough. However the bedrooms were not nice, beds were unconfortable and matresses were worn in. Bathroom and toilet are small. Carpets did not look clean. Breakfast was not great, and bar service was very slow on our arrival. we do find this a shame for the potential of the hotel with such big conference rooms.

Dear Charlotte Angela R., Thank you for your feedback. We're glad to hear that you found our staff helpful and appreciated the conference rooms. However, we regret that your experience with the bedrooms, beds, and cleanliness did not meet your expectations. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We truly value your input and will use it to ensure we provide a better experience in the future, especially considering the potential you see in our conference facilities. Sincerely, Attila Kővári Front Office Manager Novotel Budapest City

Somewhat dissapointing, but convenient if you're at the conference center

TripAdvisor rating 3.0/5

thomasvochten TripAdvisor review

A basic hotel, relatively small rooms with only the essential amenities. Everything feels a bit dated, but at least I had a clean room. The air conditioning does not work, and the window only opens for a few centimeters. Lots of people struggling with their key cards for the rooms and elevators. Breakfast is okay, maybe a bit more bread options (only white bread offered) would be nice. For the price I paid, I expected a bit more.

Dear Thomasvochten, Thank you for your honest feedback. We're glad to hear that you found the room clean, but we regret that other aspects of your stay fell short of expectations. We apologize for the issues you encountered with the air conditioning. Your suggestion for more bread options at breakfast is noted, and we will consider it for improvement. We appreciate your insights and will work to address these concerns to offer a better experience in the future. Best regards, Attila Kővári Front Office Manager Novotel Budapest City

Not as expected

Customer review rating 2.5/5

Zoltan K. Families - Confirmed reviews ALL

Booked Family Room for 2 Adults and 2 Kids. At arrival we got two separate rooms with no interconnection. One of the rooms had a Non-Functional AC and the other Room had where the temp was set 10C and could not be regulated (only on or off). The second room was not fully cleaned, mold spots on walls, bathroom and broken water tap on the shower. Gym was in a very overused and unclean/not maintained condition. The Personnel was nice indeed and helpful but they could not resolve the issues.

Dear Zoltan K., Thank you for taking the time to tell us about your experience at the Novotel Budapest City & Budapest Congress Center. We're sorry to hear about the issues you experienced during your stay. We're glad to hear our staff was helpful, and we will work on addressing the concerns you raised to improve our service. Your feedback is invaluable, and we hope to offer you a better experience on your next visit. Sincerely, Attila Kővári Front Office Manager Novotel Budapest City

Very disappointing

TripAdvisor rating 2.0/5

iguna75 TripAdvisor review

When travelling around Europe we often choose Novotel hotels and we have always been satisfied. However, not this time. The cleanliness of the room left much to be desired, especially the toilet. Mold in the shower, for me this is unacceptable in a 4* hotel. Poor breakfast, many stale products, lacks in bread. No tea (sic!) - when I asked where I could find tea, the service man brought me 2 bags - I have never encountered anything like that!!! The cleanliness of the restaurant also left much to be desired, especially around the coffee machines. The service at the reception was nice and helpful and that is the only reason I rated the hotel 2 stars. This was definitely our first and last visit to this hotel!

Dear Iguna75, I’m really sorry to hear about your disappointing experience. Your feedback is invaluable, and I want to assure you that we take cleanliness and service very seriously. I’m particularly concerned about the issues you’ve mentioned with room cleanliness, the breakfast, and the restaurant. We aim to maintain high standards, and it’s clear we missed the mark in this instance. I’ve shared your comments with our housekeeping and kitchen teams to address these concerns immediately. Thank you for acknowledging the helpfulness of our reception staff. We appreciate your honest feedback and will use it to improve our service for future guests. If you’d like to discuss this further or have any additional concerns, please don’t hesitate to reach out to me directly. Best regards, Attila Kővári Front Office Manager Novotel Budapest City

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Other web-users rate our hotel

  • 384 reviews 8.6/10 Location
  • 632 reviews 4.7/10 Room
  • 491 reviews 8.1/10 Service
  • 9 reviews 7.8/10 WiFi
  • 485 reviews 8.5/10 Breakfast
  • 360 reviews 3.4/10 Comfort
  • 214 reviews 5.2/10 Cleanliness
  • 117 reviews 5.8/10 Pool

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.