Novotel Budapest City Hotel 4 stars

Nice clean lobby, friendly reception. Room had a funny smell...had to open the windows. The water in the sink was blocking a bit...but went down after the while....maybe that was the reason for the smell. Restaurant I tried on the first night. Ordered a crispy duck breast and got a preheated soggy leathery piece of meat. After the first bite called the waiter and gave it back to him with the suggestion for the cook to not serve a microwave heated duck breast again. Ordered the fried chicken...was nothing great. The beer glas smelled too. Gave my drink voucher only to realize that the waiter tried to charge me for the drink. Had to complain again and asked for a change. The service in the restaurant was lousy! unprofessional and not of Novotel standard. Service at the reception was good. On my last day I tried the fish and that was very tasty....maybe another cook? :-) Overall it was ok stay.

Old smelly hotel, the rooms are not cleaned properly, with cockroaches in the bathroom. With mold on the tomatoes during the breakfast, sintetic food and definitely overpriced for service provided

I was Not able to stop the heating in the hotel room. I had to leave the window open all the time, which was noisy due to the car traffic outside and I am sure is also not economic and ecologic at all.

- mainly friendly staff at check in/check out (recognizing me as a regular guest by name), - always clean room after several complaints in the past - nice personalized welcome letter from Reka + small gift in the room - convenient location close to my work and good parking space, - good breakfast - cold sauna that cannot get warm enough to use it (you need to call the reception -new strange practice implemented recently???)

The hotel location was very convenient for us, it is a nice hotel, the room was clean and tidy.

I received an invoice of €181,04, but I was charged €188,11 on my credit card. Can I still receive the right invoice? Thanks, Richard

Executive Room came with complementary mini bar but the mini bar didn't get replenished every day. Breakfast selection was limited and the same daily. We found moldy vegetables at the salad station. The spreads at the pancake station were not replenished as well.

Stay including all services was ok as usual, however I was surprised by misunderstanding on check out. I received email that I can use fast check out and money will be automatically credited to my card, so I used it. However later I received email requesting authorization form because the bill was not settled.

Nice pool and bar area however rooms need updating (bathrooms especially) and the hotel is a reasonable distance to the city and requires transport via bus or taxi. There are some shops nearby but not many places to eat. Pool area is good.

Nice stuff. Nevertheless the ovecrowded hotel everyone was very pleasant. Especially waiters at breackfast place. Good location. Nice view. Perfect room. Small disadvantages - noisy music at near located night club. And when all the 620 tourists came it was not enough hot water. But later it the morning it was ok. Sauna and gym are perfect

The property located in Buda easily reached by all type of public transportation : buses, trams and metro. Very friendly staff in all hotel’s departments . We loved reach breakfast area downstairs and a small bar near the reception . Our room was spacious and cleaned properly every day. We enjoyed the sauna room next to the pool. It was a nice Xmas overall

The hotel is good. Very Comfortable bed. The room is clean and ok with the size. The security is good. You need the roomcard to get on the elevator. But the receptionist Katelyn seemed angry when I checked out. It is not suitable for a 4/5 stars hotel's service.

Lovely hotel at a very good location polite staff always ready to help clean room clean shower and bathroom rich breakfast with all kinds of food hungarian and from all of Europe excellent service and food at the lounge bar

Staff were exceedingly helpful with touring arrangements, busses, etc. Lovely pool and sauna to relax in. I went there for a conference, so the hotel is particularly convenient as it adjoins the conference centre.

It's always a pleasure to stay in this hotel, everything is perfect and I'm a demanding customer. Nice room, great sleep, all clean, tasty breakfast, lots of options at the bar, room upgrade and a surprise waiting for the kids, professional staff, convenient parking, real value for money. Will definitely come back again when in Budapest.