Novotel Budapest City & Budapest Congress Center 4 stars

Customer review rating (ALL Rating) 4.3/5 503 reviews

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Description

Hotel extras

  • Easy access to public transportation

  • Free WiFi, work space, flat-screen TV

  • Family rooms

  • Relaxed all-day international dining

  • Wide choice of flexible event spaces

Our accommodation(s)

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Hotel location

Novotel Budapest City & Budapest Congress Center

Alkotas utca 63-67, NTAK: SZ19000377, szálloda
1123 BUDAPEST
Hungary

GPS:47.488441, 19.023734

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

NOVO2

NOVO2 Lounge Bar would have never been so special without creativity and experience of our chefs. Each of them creates their own unique and original style inspired by the flavors from all over the world.Contemporary cuisine. Children menu offered as well.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.3/5  503 reviews

Customer review rating 2.5/5

Jakub K. Business - Confirmed reviews ALL

I use the Acccor hotels chain more than 7 yrs in a row. Unfortunately this time I have been a little bit disappointed. By the check in firstly I was charged 20€ more, even the reservation was made through the AccorAll App and I had to clarify with the staff. After my check out I have left phone charger in the room. Unfortunately was not found. Otherwise the personal welcome message and small gift is something I value very much.

Dear Guest, Thank you for sharing your feedback regarding your recent stay with us. We are pleased to hear that you appreciated our location and spacious accommodations. However, I regret to learn about the issues you encountered during check-in and the unfortunate situation with your charger. Thank you for bringing this to our attention and we will check the problem in our system. Sincerely, Attila Kővári Front Office Manager Novotel Budapest City

Customer review rating 3.5/5

Anthony R. W. L. Business - Confirmed reviews ALL

All good for a conference. I liked the Executive Room and the bed was comfortable. Room too hot however and needed to keep the window open. Not enough USB charging sockets however.

Dear Guest, Thank you for your feedback regarding your recent stay. I apologize for the temperature and the lack of USB charging sockets, as we strive to provide a satisfactory experience for all our guests. Best regards, Attila Kővári Front Office Manager Novotel Budapest City

Customer review rating 4.5/5

Hunor K. Business - Confirmed reviews ALL

upgrade to bigger room, welcome bottle of wine and cookies and handwritten letter. staff at reception, restaurant and bar very kind all the time

Dear Guest, Thank you for your kind words regarding our staff and your experience at our hotel. We are delighted to know that you appreciated the room upgrade and the thoughtful touches that made your stay enjoyable. Your feedback is invaluable to us, and we hope to welcome you back soon. Best regards, Attila Kővári Front Office Manager Novotel Budapest City

Customer review rating 5.0/5

Felipe F. D. V. Business - Confirmed reviews ALL

Was an amazing experience. This is my 4th time there and I can tell you that the quality of this Novotel is superb.

Dear Guest, Thank you for your kind words and continued loyalty to our hotel. We are delighted to hear that you had an amazing experience during your stay and appreciate your recognition of our commitment to quality. Best regards, Attila Kővári Front Office Manager Novotel Budapest City

Customer review rating 0.5/5

Claudio C. Business - Confirmed reviews ALL

This Hotel was booked for our company for a larger group. We made jokes about how bad it was. The air conditioning was a nightmare, temperatures in rooms were way to high and could not been adjusted through airconditioning. I did not sleep well on the matress, matress quality was an issue, but also piercing green light emission from the smoke detector right above head. Overall quality of the hotel was bad. The elevators are full of greasy palm prints not cleaned in ages, while in room clleaning seems to be done with iron wool - that is how the sink looks anyway. Sb. told me that walking on socks in the room made her socks turn blue to white. I will from now on avoid ACCOR Hotels, and especially the Novotel brand. Speaking of All Accord. I did all the effort of downloading the app and sharing my Data. So far I have collected exactly 0 loyality points. One reason more to avoid this chain in future

Dear Guest, Thank you for taking the time to share your feedback regarding your recent stay at Novotel Budapest City. I regret to learn that your experience did not meet your expectations. I apologize for the issues you faced with the elevators and room amenities. We strive to provide a pleasant environment for all our guests, and it is concerning to hear that we fell short in this regard. We value your input as it helps us improve our services. I hope you might reconsider your opinion of our brand in the future. Sincerely, Attila Kővári Front Office Manager Novotel Budapest City

Other web-users rate our hotel

  • 491 reviews 8.4/10 Location
  • 773 reviews 5.4/10 Room
  • 625 reviews 8.6/10 Service
  • 25 reviews 6.1/10 WiFi
  • 590 reviews 8.4/10 Breakfast
  • 394 reviews 4/10 Comfort
  • 318 reviews 6.1/10 Cleanliness
  • 183 reviews 4.6/10 Vibe

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