Novotel Budapest City & Budapest Congress Center

Novotel Budapest City & Budapest Congress Center 4 stars

Customer review rating (ALL Rating) 4.4/5 412 reviews

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Hotel extras

  • Easy access to public transportation

  • Free WiFi, work space, 26-inch LCD TV

  • Family rooms

  • Relaxed all-day international dining

  • Wide choice of flexible event spaces

ALLSAFE approved hotel

Hotel location

Novotel Budapest City & Budapest Congress Center

Alkotas utca 63-67, NTAK: SZ19000377, szálloda
1123 BUDAPEST
Hungary

GPS:47.488441, 19.023734

Hotel services

Check-in from - Check out up to

In summary
On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms

NOVO2

In our new offer every guest can find a course that fits their taste. La Plancha means high quality, freshness and delight. Balanced choice. Contemporary cuisine. Selection of daily specials, children menu offered as well.

Our accommodation(s)

Spacious, contemporary design and adaptable, the Novotel room is truly a place for living. Perfect for all your needs.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  412 reviews

TripAdvisor Rating  4.0/5  1,112 reviews

Disappointed

Customer review rating 2.0/5

Anonymous Business - Confirmed reviews ALL

Stay linked to a congress in the Conference Center

Dear Helene, I'm very disappointed to see that you were not satisfied with your stay at our hotel. I do hope that you will give us another chance to better serve you in the near future! Thank you for sharing your feedback with us, your comments are very much appreciated! We are looking forward to welcoming you back! Best regards, Neuwirth Gábor Front Office Manager Novotel Budapest City

Very good stay

Customer review rating 4.5/5

Jana Business - Confirmed reviews ALL

Quiet, comfortable beds, nice breakfast + small snack offered to take with you

Dear Jana, I'm glad to see that you've gathered positive experience at our hotel. Thank you for sharing it with us, we are looking forward to welcoming you back in the near future! Best regards, Neuwirth Gábor Front Office Manager Novotel Budapest City

Well located but building needs a refresh

Customer review rating 2.5/5

Nv Business - Confirmed reviews ALL

I was travelling for work and the hotel is nearby my office so that was great. However the hotel is not up to the standards of Novotel, the rooms really need a refresh.

Dear Nicolas V., Thank you for taking the time to tell us about your experience at the Novotel Budapest City & Budapest Congress Center. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Gabor Neuwirth Front Office Manager Novotel Budapest City

Wish the service was better

TripAdvisor rating 2.0/5

D1cte Business - TripAdvisor review

Liked the hotel, and the congress senter. Nice rooms, although you should share with someone you know well, the doors to the toilet can not be described as doors. Breakfast was super and altho the service is bad in the reception, the staff at the breakfast was amazing! Unfortunately the service in the reception is the worst I have ever gotten. We were over charged, the said they could not help us with a taxi several times and they never smiled. It seemed like they don't know what service is and the costumers are decently not right. I had to wait for the 3 people behind the desk to finish their conversation before helping me. And that took some time.

Dear D1cte, I am very disappointed to see that we have failed to meet your expectations, please allow me to express my apologies! Thank you for sharing your experience and bringing your concern to our attention. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. It is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Gabor Neuwirth Front Office Manager Novotel Budapest City

Reception

TripAdvisor rating 5.0/5

477m_t_s Couples - TripAdvisor review

Everything perfect staff very kind and helpful. Room was clean,quiet and sunny. The bar,coffee and restaurant were pleasent and delucious. Location is perfect. We will back soon. I can only recommend.

Dear 477m_t_s, I was super glad to see your review, thank you for taking time to share your positive feedback! We can't wait to welcome you back soon! Best regards, Neuwirth Gábor Front Office Manager Novotel Budapest City

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Other web-users rate our hotel

  • 107 reviews 8/10 Location
  • 185 reviews 5.5/10 Room
  • 180 reviews 7.9/10 Service
  • 5 reviews 7.7/10 WiFi
  • 138 reviews 7.1/10 Breakfast
  • 78 reviews 7.5/10 Cleanliness
  • 76 reviews 3.2/10 Comfort
  • 18 reviews 7.3/10 Pool

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