Novotel Budapest City & Budapest Congress Center 4 stars

Customer review rating (ALL Rating) 4.4/5 519 reviews

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Description

Hotel extras

  • Easy access to public transportation

  • Free WiFi, work space, flat-screen TV

  • Family rooms

  • Relaxed all-day international dining

  • Wide choice of flexible event spaces

Our accommodation(s)

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Hotel location

Novotel Budapest City & Budapest Congress Center

Alkotas utca 63-67, NTAK: SZ19000377, szálloda
1123 BUDAPEST
Hungary

GPS:47.488441, 19.023734

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

NOVO2

In our new offer every guest can find a course that fits their taste. La Plancha means high quality, freshness and delight. Balanced choice. Contemporary cuisine. Selection of daily specials, children menu offered as well.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.4/5  519 reviews

TripAdvisor Rating  4.0/5  1,177 reviews

Disappointing stay

TripAdvisor rating 1.0/5

479howardc TripAdvisor review

Upon arrival at the hotel, we were given our rooms, and upon entering, immediately could tell that someone had smoked there. We are very sensitive to the stench of cigarettes, and even though all of the rooms in the hotel are supposedly non-smoking rooms, we were told that many guests don't care, and smoke, and the hotel does nothing about it. After waiting a long time, we were offered new rooms. The rooms smelled fine, but we soon discovered that the air conditioning didn't work, and it was summer in Budapest, with outside temperatures near 30°C. Each person we spoke with had a different reason why the air conditioning didn't work, so of course, we couldn't believe anyone or trust what they said. The hotel was fully booked, so we slept through the first night very poorly, as the rooms were uncomfortably hot. When told that we could switch rooms (again) the next day, it took hours to come up with a person who could handle this. Clearly the staff are either not trained properly, or they are simply incompetent. It is very nice to have friendly staff, but if they can't properly cater to guests, what is the point? We had booked including breakfast, which was probably a mistake as well, as the quality of the food was very poor.

Dear 479howardc, We are truly sorry for your disappointing experience during your recent stay with us. We strive to provide the best service and accommodations, and it seems we fell short during your visit. We understand how frustrating this must have been. We have addressed this with our team and hope the compensation we provided during your stay helped alleviate the inconvenience you experienced. We hope to welcome you back soon. Kind regards, Gabor Neuwirth Front Office Manager

Excellent location

Customer review rating 4.0/5

Klaus J. Families - Confirmed reviews ALL

The location is safe and well connected to public transport. There is a closed swimming pool, a small sauna and a gym with everything you need.

Dear Klaus, I'm glad to see that you've gathered positive experience at our hotel. Thank you for sharing it with us, we are looking forward to welcoming you back in the near future! Best regards, Neuwirth Gábor Front Office Manager Novotel Budapest City

Professional and hardworking staff

Customer review rating 4.5/5

Anonymous Solo - Confirmed reviews ALL

Friendly and professional staff hotel was clean and tidy and food was excellent and in plentiful supply at breakfast excellent location to base trips from The only gripe was playing musical chairs when you went up for a second coffee at breakfast and you came back your table was taken and just wish there was a bit more choice in the dinner menu but other than that a great stay with hardworking professional people making sure everyone had a great stay

Dear Reginald, I'm glad to see that you've gathered positive experience at our hotel. Thank you for sharing it with us, we are looking forward to welcoming you back in the near future! Best regards, Neuwirth Gábor Front Office Manager Novotel Budapest City

As expected great as always

Customer review rating 4.5/5

Tino Business - Confirmed reviews ALL

Very friendly staff. Good choice on Breakfast.

Dear Tino, I'm glad to see that you've gathered positive experience at our hotel. Thank you for sharing it with us, we are looking forward to welcoming you back in the near future! Best regards, Neuwirth Gábor Front Office Manager Novotel Budapest City

good facilities

Customer review rating 3.5/5

Anonymous Business - Confirmed reviews ALL

The Hotel has some good ficilities such as quite big restaurant, swimming pool, sauna but general cleaning was terrible when compared with other 4 star Novotels.

Dear Cavit, I'm glad to see that you've gathered an all around positive experience at our hotel. Thank you for sharing it with us, we are looking forward to welcoming you back in the near future! Best regards, Neuwirth Gábor Front Office Manager Novotel Budapest City

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Other web-users rate our hotel

  • 344 reviews 8.6/10 Location
  • 549 reviews 5/10 Room
  • 446 reviews 8.2/10 Service
  • 7 reviews 9.3/10 WiFi
  • 427 reviews 8.5/10 Breakfast
  • 295 reviews 3.8/10 Comfort
  • 192 reviews 6.2/10 Cleanliness
  • 102 reviews 5.1/10 Vibe

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