Novotel Budapest City & Budapest Congress Center Hotel 4 stars

It is a nice, comfortable, clean hotel with good amenities. That being said, it is lacking any real ambiance. Feels quite corporate, which is fine for a business trip, but even the lobby bar is a bit sad.

Weather was quite warm, first night, I had zero AC, window could only open a fraction of the way, had to get dressed and have the front desk person open the window. Horrible night. Moved to a superior room with working AC according to the front desk, and while the air was on, it was barely functional, spent another night sweating.

On the first night, the aircondition in my room did not work, and it was terribly hot. For the second night, the staff had been very nice and offered me to move to another room - this was a very nice service. Only problem was that aircondition did not work in the other room either. It could have been good to have that tested in advance.

Well groom hotel with an highly professional staff.

Everything was ok, but experience during COVID can’t be compared to non-COVID state...

I sent a month at the hotel, the staff helped make the long stay feel like I was at home. Reka and the chef made me feel at home by making special dishes to my liking. The staff helped in any request I had. The hotel is clean, modern, quiet and close to the town. I highly recommend the hotel

Stayed for a long period, received the best hotel customer service one can expect. Especially the customer relations manager Reka provided us personal incredible care which actually made a big part of our satisfaction.

Very nice room, good location, very helpful and friendly staff

Nice pool and bar area however rooms need updating (bathrooms especially) and the hotel is a reasonable distance to the city and requires transport via bus or taxi. There are some shops nearby but not many places to eat. Pool area is good.

Nice stuff. Nevertheless the ovecrowded hotel everyone was very pleasant. Especially waiters at breackfast place. Good location. Nice view. Perfect room. Small disadvantages - noisy music at near located night club. And when all the 620 tourists came it was not enough hot water. But later it the morning it was ok. Sauna and gym are perfect

The property located in Buda easily reached by all type of public transportation : buses, trams and metro. Very friendly staff in all hotel’s departments . We loved reach breakfast area downstairs and a small bar near the reception . Our room was spacious and cleaned properly every day. We enjoyed the sauna room next to the pool. It was a nice Xmas overall

The hotel is good. Very Comfortable bed. The room is clean and ok with the size. The security is good. You need the roomcard to get on the elevator. But the receptionist Katelyn seemed angry when I checked out. It is not suitable for a 4/5 stars hotel's service.

Lovely hotel at a very good location polite staff always ready to help clean room clean shower and bathroom rich breakfast with all kinds of food hungarian and from all of Europe excellent service and food at the lounge bar

Staff were exceedingly helpful with touring arrangements, busses, etc. Lovely pool and sauna to relax in. I went there for a conference, so the hotel is particularly convenient as it adjoins the conference centre.

It's always a pleasure to stay in this hotel, everything is perfect and I'm a demanding customer. Nice room, great sleep, all clean, tasty breakfast, lots of options at the bar, room upgrade and a surprise waiting for the kids, professional staff, convenient parking, real value for money. Will definitely come back again when in Budapest.