Novotel Budapest City & Budapest Congress Center 4 stars

Customer review rating (ALL Rating) 4.4/5 1,071 reviews

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Novotel Budapest City & Budapest Congress Center - Image 1
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Alkotas utca 63-67, NTAK: SZ19000377, szálloda, 1123 BUDAPEST, Hungary

Description

Hotel extras

  • Easy access to public transportation

  • Free WiFi, work space, flat-screen TV

  • Family rooms

  • Relaxed all-day international dining

  • Wide choice of flexible event spaces

Our accommodation(s)

Book this hotel
Room 1
See availabilities

Room

Family Double Room

Photo out of - Family Double Room

Room with 1 double bed (180 x 200 cm) and sofa (110 x 190 cm), free WIFI, safe, coffee & tea making facilities and bathroom with bath or shower.

Max. number of persons
4
Area
From 20 m² / 215 sq ft

Bedding

Double bed(s) x1

Double sofa bed(s) x1

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Kettle
  • Mini-refrigerator

Bathroom

Bathroom Facilities

  • Bathroom products
  • Hair dryer in bathroom
  • Make-up/magnifying mirror
  • Mirror
  • Towel rack

Media And Technology

Internet Facilities

  • High speed internet
  • Wireless internet in your room

Phone Facilities

  • Direct dial telephoneAdditional charge

Tv Facilities

  • Children's TV Channels
  • Music TV channels
  • Satellite/cable colour TV
  • 39'/99 cm screen
  • Flat screen
  • LED screen - Light-emitting diode screen

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Room interior entrance only
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room

Comfort Features

  • Blackout curtain
  • Blackout Facilities
  • Double Glazing
  • Hair dryer
  • Opening windows

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Breakfast in bed
  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk
  • Safe large enough to accommodate a laptop
  • 4 pers. max
  • 20 m² / 215 sq ft
  • Bedding 1 x Double bed(s) and 1 x Double sofa bed(s)
See availabilities

Our standard room is a great example of what Novotel is all about: On the comfortable Live Ndream beds (90x200 cm) you can sleep like royalty. Enjoy the following services: complimentary tea and coffee-making facilities, free WIFI, flat-screen TV, safe.

  • Views:

    City View or Courtyard View or Garden View or Park view

Max. number of persons
2
Area
From 19 m² / 204 sq ft

Bedding

Twin bed(s) x2

Extra bed in room for child on request

Extra bed in room for adult on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Kettle
  • Mini-refrigerator

Bathroom

Bathroom Facilities

  • Bathroom products
  • Hair dryer in bathroom
  • Make-up/magnifying mirror
  • Mirror
  • Towel rack

Media And Technology

Internet Facilities

  • High speed internet
  • Wireless internet in your room

Phone Facilities

  • Direct dial telephoneAdditional charge

Tv Facilities

  • Children's TV Channels
  • Music TV channels
  • Satellite/cable colour TV
  • 39'/99 cm screen
  • Flat screen
  • LED screen - Light-emitting diode screen

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Room interior entrance only
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room

Comfort Features

  • Blackout curtain
  • Blackout Facilities
  • Double Glazing
  • Hair dryer
  • Opening windows
  • Shoe polisher

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Breakfast in bed
  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk
  • Safe large enough to accommodate a laptop
See availabilities

Room with 2 twin beds (90 x 200 cm each) and sofa bed (110 x 190 cm), free WIFI, safe, coffee & tea making facilities and bathroom with bath or shower.

Max. number of persons
4
Area
From 20 m² / 215 sq ft

Bedding

Double sofa bed(s) x1

Single bed(s) x2

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Kettle
  • Mini-refrigerator

Bathroom

Bathroom Facilities

  • Bathroom products
  • Hair dryer in bathroom
  • Make-up/magnifying mirror
  • Mirror
  • Towel rack

Media And Technology

Internet Facilities

  • High speed internet
  • Wireless internet in your room

Phone Facilities

  • Direct dial telephoneAdditional charge

Tv Facilities

  • Children's TV Channels
  • Music TV channels
  • Satellite/cable colour TV
  • 39'/99 cm screen
  • Flat screen
  • LED screen - Light-emitting diode screen

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Room interior entrance only
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room

Comfort Features

  • Blackout curtain
  • Blackout Facilities
  • Double Glazing
  • Hair dryer
  • Opening windows

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Breakfast in bed
  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk
  • Safe large enough to accommodate a laptop
See availabilities

Relax in our nicely furnished Superior Rooms with added services like the comfortable Live Ndream bed (180x200 cm), Nespresso machine, complimentary tea and coffee-making facilities, mini fridge, slippers, shaving mirror, power cube, decorated bathroom.

  • Views:

    Garden View or Park view

Max. number of persons
2
Area
From 19 m² / 204 sq ft

Bedding

Double bed(s) x1

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Kettle
  • Mini-refrigerator

Bathroom

Bathroom Facilities

  • Bathroom products
  • Hair dryer in bathroom
  • Make-up/magnifying mirror
  • Mirror
  • Slippers
  • Towel rack

Media And Technology

Internet Facilities

  • High speed internet
  • Wireless internet in your room

Phone Facilities

  • Direct dial telephoneAdditional charge

Tv Facilities

  • Children's TV Channels
  • Music TV channels
  • Satellite/cable colour TV
  • 39'/99 cm screen
  • Flat screen
  • LED screen - Light-emitting diode screen

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Room interior entrance only
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room

Comfort Features

  • Blackout curtain
  • Blackout Facilities
  • Double Glazing
  • Hair dryer
  • Opening windows

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Breakfast in bed
  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk
  • Safe large enough to accommodate a laptop
See availabilities

The spacious Executive Rooms have comfortable Live Ndream bed (180 x 200 cm), upgraded bathroom amenities, flat screen TV, Nespresso machine, free minibar, bathrobe & slippers. 20% discount at our Novo2 Bar and 30 % discount on laundry service.

  • Views:

    Hills view or Park view

  • Most of the accommodation:

    Corner Room

Max. number of persons
2
Area
From 26 m² / 279 sq ft

Bedding

Double bed(s) x1

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Kettle
  • Mini Bar
  • Mini-refrigerator

Bathroom

Bathroom Facilities

  • Bathrobe
  • Bathroom products
  • Hair dryer in bathroom
  • Make-up/magnifying mirror
  • Mirror
  • Slippers
  • Towel rack

Media And Technology

Internet Facilities

  • High speed internet
  • Wireless internet in your room

Phone Facilities

  • Free local calls
  • Direct dial telephoneAdditional charge

Tv Facilities

  • Children's TV Channels
  • Music TV channels
  • Satellite/cable colour TV
  • 50'/127 cm screen
  • Flat screen
  • LED screen - Light-emitting diode screen

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Room interior entrance only
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room

Comfort Features

  • Blackout curtain
  • Blackout Facilities
  • Double Glazing
  • Hair dryer
  • Opening windows

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Breakfast in bed
  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk
  • Safe large enough to accommodate a laptop
See availabilities

Accessible room with 1 double bed (180 x 200 cm), sofa (110 x 190 cm), free WIFI, safe, coffee and tea-making facilities, and 2 bathrooms: 1 with a shower and 1 with a bathtub.

Max. number of persons
4
Area
From 34 m² / 365 sq ft
Accessibility
Accessible room

Bedding

Double bed(s) x1

Double sofa bed(s) x1

Extra bed in room for child on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Kettle
  • Mini-refrigerator

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Bathroom products
  • Hair dryer in bathroom
  • Make-up/magnifying mirror
  • Mirror
  • Towel rack

Media And Technology

Internet Facilities

  • High speed internet
  • Wireless internet in your room

Phone Facilities

  • Direct dial telephoneAdditional charge

Tv Facilities

  • Children's TV Channels
  • Music TV channels
  • Satellite/cable colour TV
  • 39'/99 cm screen
  • Flat screen
  • LED screen - Light-emitting diode screen

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Room interior entrance only
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room

Comfort Features

  • Blackout curtain
  • Blackout Facilities
  • Double Glazing
  • Hair dryer
  • Opening windows

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Breakfast in bed
  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk
  • Safe large enough to accommodate a laptop
See availabilities

Hotel location

Novotel Budapest City & Budapest Congress Center

Alkotas utca 63-67, NTAK: SZ19000377, szálloda
1123 BUDAPEST
Hungary

GPS:47.488441, 19.023734

Telephone
Fax +36 1 466 5636

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
  • 319 rooms
  • 2 rooms for people with reduced mobility
  • 2 connecting rooms
  • 319 non-smoking rooms
  • 9 floors

Languages spoken at the hotel

  • German
  • English
  • Spanish
  • French
  • Italian
  • Russian

Reduced mobility Facilities

100% Non Smoking Property

Laundry / Valet Services

  • Dry cleaning / Ironing Additional charge

Lounge

  • Waiting area or lounge

Wi-Fi

  • High Speed internet
  • High Speed WiFi
  • WiFi at the hotel
  • WiFi in the communal areas

Air conditioning

Desk equipment available

  • Shoe shine machine

Safe deposit box at reception

  • Safe deposit box at reception

Check In & Check-out facilities

  • Express check-in
  • Express check-out
  • Late Checkout

Luggage storage

  • Luggage storage

Pets

Pets allowed Additional charge

Catering

One Restaurant

One Bar

Room service

  • Cold snacks
  • Hot meals

Breakfast

  • Buffet Additional charge

Snack and beverage machine

  • Snack and beverage machine

Business

17 Meeting rooms

Family

Services for children

  • Video game area
  • Play area
  • Green area
  • Children''s TV Channels

Well-being

Swimming pool

  • Covered
  • On site

Fitness area

  • On site
  • Sauna room
  • Massage Additional charge

Sports and leisure

Jogging track

  • Nearby

Gym

  • On site

Bodybuilding equipment/Gym

  • On site

Bowling Additional charge

  • On site
  • On site
  • Enclosed outdoor parking
  • Private
  • 130 parking spaces
  • Parking opened 24/7
  • Max Limited Height: 2.5 m / 8 ft

  • Parking pricing: 15.00 € 15 EUR Per day

Vehicles

  • Motorcycle places
  • Bus parking

Security

  • Video surveillance in parking
  • Controled access parking
  • Parking equipped with lights

Accessibility

  • Accessible parking

NOVO2

Photo out of - NOVO2

NOVO2 Lounge Bar would have never been so special without creativity and experience of our chefs. Each of them creates their own unique and original style inspired by the flavors from all over the world.Contemporary cuisine. Children menu offered as well.

Cooking style
Bistro
Chef name
ÁKOS KOSZTÁN
Capacity
30
Accessibility
Accessible service
Alkotas utca 63-67, NTAK: SZ19000377, szálloda, 1123 Budapest, Hungary
Telephone +36 3725400
Menu PDF
Cocktail menu PDF
Opening hours
Monday
  • -
Tuesday
  • -
Wednesday
  • -
Thursday
  • -
Friday
  • -
Saturday
  • -
Sunday
  • -
Subsequent opening hours

Other informations

Services

  • Air conditioning
  • Wheelchair access
  • Free Wireless internet (WiFi)
  • Pet allowed
  • Booster Seats available (for Baby)
  • Non Smoking Area
  • Terrace
  • Exceptional View
  • Thematic parties and animation
  • Musical Atmosphère

Payment

  • Cash
  • Credit card
  • Contactless

Credit cards

  • American Express
  • Mastercard
  • Maestro
  • Visa

Wine and other drinks information

  • Apéritif
  • Cocktail
  • Wine by the glass available
  • Soft drinks
  • Digestifs

Accommodate food

  • Children menu
  • Light menu
  • Gluten-free menu
  • Vegetarian menu

NOVO2 Lounge Bar would have never been so special without creativity and experience of our chefs. Each of them creates their own unique and original style inspired by the flavors from all over the world.Contemporary cuisine. Children menu offered as well.

Our renovated terrace is the perfect green oasis for relaxation, with seasonal menus, tapas platters and special signature cocktails.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  1,071 reviews

Customer review rating 3.5/5

Robert C. Business - Confirmed reviews ALL

Dear Guest, Thank you for sharing your feedback regarding your recent stay. I sincerely apologize for the issues you encountered with cleanliness in your shower. We take such matters seriously, and I appreciate your input as we strive to maintain the highest standards for our guests' comfort and safety. Best regards, Attila Kővári Front Office Manager Novotel Budapest City

Customer review rating 4.0/5

Greg F. Solo - Confirmed reviews ALL

Dear Guest, Thank you for your positive feedback regarding your stay. We are pleased to hear you enjoyed your room and found our staff to be fantastic. Your comments about the breakfast options will be taken into consideration as we aim to enhance our offerings. Best regards, Attila Kővári Front Office Manager Novotel Budapest City

Customer review rating 2.0/5

Denisa A. Families - Confirmed reviews ALL

Dear Guest, Thank you for sharing your feedback regarding your recent stay. I regret that your experience did not meet the standards we strive for, particularly concerning cleanliness. Your comments are valuable as we aim to enhance our guests' experiences in the future. Best regards, Attila Kővári Front Office Manager Novotel Budapest City

Customer review rating 4.0/5

Maxim T. Families - Confirmed reviews ALL

Dear Guest, Thank you for your positive feedback regarding our helpful staff and the amenities we offer at Novotel Budapest City. I appreciate your comments about the breakfast selection and the overall cleanliness of the hotel. I apologize for the cleaning service experience you encountered. We strive to maintain a high standard of housekeeping, and your observations regarding the coffee service and the cleaning of the room will be taken into consideration for our ongoing training. Your feedback is valuable in helping us improve our services. Sincerely, Attila Kővári Front Office Manager Novotel Budapest City

Customer review rating 1.0/5

Robert O. Business - Confirmed reviews ALL

Dear Guest, Thank you for your feedback regarding the internet connectivity during your stay. We understand the importance of reliable internet access, especially for work purposes. Your comments have been noted, and we will review our services to enhance the experience for our guests. Best regards, Attila Kővári Front Office Manager Novotel Budapest City

Dear Guest, Thank you for sharing your feedback regarding your recent stay. I sincerely apologize for the issues you encountered with cleanliness in your shower. We take such matters seriously, and I appreciate your input as we strive to maintain the highest standards for our guests' comfort and safety. Best regards, Attila Kővári Front Office Manager Novotel Budapest City

Customer review rating 4.0/5

Greg F. Solo - Confirmed reviews ALL

Room was fantastic, staff fantastic, breakfast options a little random but all in all a nice hotel.

Dear Guest, Thank you for your positive feedback regarding your stay. We are pleased to hear you enjoyed your room and found our staff to be fantastic. Your comments about the breakfast options will be taken into consideration as we aim to enhance our offerings. Best regards, Attila Kővári Front Office Manager Novotel Budapest City

Customer review rating 2.0/5

Denisa A. Families - Confirmed reviews ALL

Dirty room, dirty dishes at breakfast. It was nothing alike other Novotel hotels I stayed at before.

Dear Guest, Thank you for sharing your feedback regarding your recent stay. I regret that your experience did not meet the standards we strive for, particularly concerning cleanliness. Your comments are valuable as we aim to enhance our guests' experiences in the future. Best regards, Attila Kővári Front Office Manager Novotel Budapest City

Customer review rating 4.0/5

Maxim T. Families - Confirmed reviews ALL

Hotel is nice and overall clean. Nice pool, you can play table tennis and xbox and also use gym. Breakfast is okay. A lot of fruits and different breads, but for dessert only couple of pasteries. No cakes or other sweets. Cleaning service strange, only changing towels. Not washing coffe cups, not cleaning coffee table, not filling coffee tray with new coffee, tea or sugar.

Dear Guest, Thank you for your positive feedback regarding our helpful staff and the amenities we offer at Novotel Budapest City. I appreciate your comments about the breakfast selection and the overall cleanliness of the hotel. I apologize for the cleaning service experience you encountered. We strive to maintain a high standard of housekeeping, and your observations regarding the coffee service and the cleaning of the room will be taken into consideration for our ongoing training. Your feedback is valuable in helping us improve our services. Sincerely, Attila Kővári Front Office Manager Novotel Budapest City

Customer review rating 1.0/5

Robert O. Business - Confirmed reviews ALL

I need intrnet connection for work! It works at the reception desk, but doesn't work in the room.

Dear Guest, Thank you for your feedback regarding the internet connectivity during your stay. We understand the importance of reliable internet access, especially for work purposes. Your comments have been noted, and we will review our services to enhance the experience for our guests. Best regards, Attila Kővári Front Office Manager Novotel Budapest City

Customer review rating 4.0/5

Jill S. Families - Confirmed reviews ALL

Receptionist was very nice. The lifts are a bit small for the number of people staying.

Dear Guest, Thank you for your positive feedback regarding our receptionist. We appreciate your observation about the lifts, as we continuously strive to enhance our guests' experiences. Your comments are valuable to us. Best regards, Attila Kővári Front Office Manager Novotel Budapest City

Customer review rating 4.0/5

Ahsan A. N. Families - Confirmed reviews ALL

Wonderful

Dear Guest, Thank you for your positive feedback. We are delighted to hear that you had a wonderful experience at our hotel. Your satisfaction is our priority, and we look forward to welcoming you back in the future. Best regards, Attila Kővári Front Office Manager Novotel Budapest City

Customer review rating 4.0/5

Pavel B. Business - Confirmed reviews ALL

Almost all the time is everything ok. I was quite pleasantly surprised, that I was recognized during my last visit. I never happened before even though I was in your hotel many times already. I was disappointed with breakfast during my last visit - very crowded, missing hot water for tea, missing food.

Dear Guest, Thank you for your kind words regarding our location and your positive experiences at our hotel. We appreciate your feedback about the breakfast, as we strive to provide a pleasant dining experience. Your comments about the crowding and missing items have been noted, and we will take them into consideration for future improvements. We look forward to welcoming you back on your next visit. Best regards, Attila Kővári Front Office Manager Novotel Budapest City

Customer review rating 4.0/5

Jelena D. M. Families - Confirmed reviews ALL

We had a wonderful stay, everything was easy, well organised. Cleaning staff lovely, great breakfast! The only problem we had was at the restaurant, we were the only costumers and waited for over 45 minutes for our order (lunch). Staff didn't even come to say that it will be slower, but when we approached after 35 minutes, thay said to us to be patient! Shameless. And, over all, thay included a 15% VAT service at the end, which was nowhere shown in the pricelist, and the prices are pretty high from the beginning. So this is why we are disappointed, restaurant and the guys working there were unprofessional and everything opposite to their colleagues in the rest of the hotel. So, come here, but SKIP the restaurant.

Dear Guest, Thank you for taking the time to share your feedback regarding your recent stay at Novotel Budapest City. We are pleased to hear that you enjoyed your overall experience, particularly the wonderful staff and the great breakfast provided. However, I would like to sincerely apologize for the delays you encountered in the restaurant. It is regrettable that the service did not meet your expectations, and I appreciate you bringing this to our attention. Our goal is to ensure that all aspects of our service reflect the high standards we uphold throughout the hotel. Thank you once again for your valuable feedback, and we hope to welcome you back in the future. Best regards, Attila Kővári Front Office Manager Novotel Budapest City

Customer review rating 4.0/5

Krisztian M. Families - Confirmed reviews ALL

Descent hotel, good choice of breakfast, great location. Room is average size. Staff is nice. Prices a bit on the expensive side. All considered a great stay👍🏻

Dear Guest, Thank you for your positive feedback regarding our location, breakfast selection, and staff service. We appreciate your comments about the room size and pricing. Your insights are valuable as we strive to enhance our guests' experiences. Best regards, Attila Kővári Front Office Manager Novotel Budapest City

Customer review rating 2.5/5

Mark A. Families - Confirmed reviews ALL

Poorly configured rooms, excellent breakfast in one room but subpar in the other, approximate directions, some malfunctions, unconfortable beds, pool and water dispensers could be improved.

Dear Guest, Thank you for sharing your feedback. I regret that your experience did not meet your expectations, particularly regarding the room configuration and the inconsistencies in our breakfast offerings. Your comments on the bed comfort and facilities will be taken into consideration for future improvements. Best regards, Attila Kővári Front Office Manager Novotel Budapest City

Customer review rating 4.5/5

James S. Couples - Confirmed reviews ALL

A hotel that genuinely grew on me. Excellent value and an exceptional team I recently spent 12 nights at Novotel Budapest City, and I have to say that this hotel genuinely grew on me during my stay. The building itself is clearly older and somewhat dated, so my first impression was fairly modest. However, over the course of almost two weeks, the hotel surprised me on many levels and proved to offer absolutely excellent value for money. I normally tend to stay at the more premium Pullman and Mercure properties in Budapest, but Novotel Budapest City has a character and atmosphere of its own that I came to appreciate very much. The hotel offers considerably more facilities than I expected. There is a wellness area and gym, and even a bowling alley. I also really enjoyed the evening events they organize at the outdoor bar, such as the Latino music evenings on Tuesdays. These little touches create a lively and welcoming atmosphere, particularly during a longer stay. The location is another major advantage. Situated on the Buda side, just after entering the city from the highway, the surroundings are much calmer and more relaxed than central Pest. At the same time, MOM Park, one of Budapest's most upscale shopping centres and home to an excellent cinema and great restaurants, is right next door. Getting to the more vibrant Pest side of the city is also very easy by bus, tram or metro. However, what really made my 12-night stay memorable, however, were the people. A special thank you to the "Dream Team" at reception: Zsófia, Bence and intern Farbod. They were consistently friendly, helpful and genuinely customer-oriented. Their attitude made a real difference, especially when you are staying somewhere for almost two weeks rather than just a night or two. And, in my opinion, the real stars of the hotel were the incredibly hard-working cleaning ladies, Anikó and Gabika and their colleagues. In a large, approximately 300-room family hotel, keeping everything spotless while working quickly and efficiently is quite an achievement. Beyond being excellent at their jobs, they were also extremely kind and friendly. Thank you, ladies, for making us feel at home. Novotel Budapest City may not be Budapest's newest or most luxurious hotel, but by the end of my 12 nights there, that really didn't matter. It offers excellent value, plenty of facilities, a convenient yet peaceful location, and, most importantly, people who genuinely make you feel welcome. I would definitely return.

Dear Guest, Thank you for taking the time to share your experience at Novotel Budapest City. We are delighted to hear that your stay exceeded your initial expectations and that you found our hotel to have a unique character and atmosphere. Your appreciation for our facilities, including the wellness area and the evening events at the outdoor bar, is truly valued. It is rewarding to know that our location provided you with both tranquility and easy access to the vibrant attractions of Budapest. We take pride in offering excellent value for our guests, and it is gratifying to hear that you recognized this during your stay. I will ensure that your kind words are shared with our dedicated team members, including Zsófia, Bence, Farbod, Anikó, and Gabika. Their commitment to exceptional service is indeed commendable and contributes significantly to creating a welcoming environment for our guests. We look forward to welcoming you back on your next visit to Budapest. Best regards, Attila Kővári Front Office Manager Novotel Budapest City

Customer review rating 1.5/5

Szabolcs T. Business - Confirmed reviews ALL

Unfortunately, our stay was disappointing overall. The room had a persistent unpleasant smell—a mild but noticeable mixture of cigarette smoke, damp clothes, and sewage. It wasn’t overpowering, but it was present enough to make the room feel uncomfortable. The breakfast area was extremely crowded, with the tables positioned far too close together. Moving between them was difficult, especially when the area was busy. Our checkout experience was particularly frustrating. The young man working at the desk that morning was dressed very unprofessionally. He was wearing a white shirt with dirty black marks on the sleeves, and it was unbuttoned almost down to his belly button, exposing his chest. His manner was also very slow and inattentive; rather than focusing on the checkout, he spent time cracking his fingers and playing with his hair. To make matters worse, there was an error with our invoice, which unnecessarily delayed us and wasted our time. Dealing with the staff in general was more difficult than it should have been, and the checkout experience left a particularly poor final impression. One definite positive was the air conditioning. It was excellent—very quiet and cooled the room at just the right rate without being overly aggressive. Overall, the hotel could be significantly improved with better attention to cleanliness, room odors, breakfast-area layout, staff professionalism, and efficiency at reception.

Dear Guest, Thank you for sharing your feedback regarding your recent stay at Novotel Budapest City. I am sincerely sorry to learn that your experience did not meet your expectations, particularly concerning the issues you encountered with the room's odor and the breakfast area. We take cleanliness very seriously, and I regret that the odor in your room detracted from your comfort. Furthermore, I appreciate your comments about the breakfast setup; we strive to create a pleasant dining atmosphere and will review the layout to enhance guest experience. Your concerns regarding the professionalism of our front desk staff and the checkout process are concerning. We aim for our team members to present themselves appropriately and to provide efficient service. I assure you that your comments will be taken into consideration for future training and improvements. Thank you again for your valuable insights, which will assist us in improving our services. Best regards, Attila Kővári Front Office Manager Novotel Budapest City

Customer review rating 5.0/5

Munyaradzi M. Solo - Confirmed reviews ALL

Stayed here for my birthday and they were kind enough to send a cake to my room. The hotel is located near a bus service route making it easy to travel around. Comfortable stay no issues.

Dear Guest, Thank you for your kind words regarding your recent stay. We are delighted to hear that our location and staff contributed to a memorable birthday celebration. It is always our pleasure to make special moments even more enjoyable for our guests. Best regards, Attila Kővári Front Office Manager Novotel Budapest City

Customer review rating 4.5/5

Iulia S. Families - Confirmed reviews ALL

I was in tranzit in Budapest, and Novotel was a good place for a night. Good breakfast

Dear Guest, Thank you for your kind words regarding your recent stay at Novotel Budapest City. We are pleased to hear that you found our hotel a suitable choice during your transit and enjoyed the breakfast offered. We look forward to welcoming you back in the future. Best regards, Attila Kővári Front Office Manager Novotel Budapest City

Customer review rating 5.0/5

Suhail M. Families - Confirmed reviews ALL

Stay was really comfortable, food was good although repetitive and very helpful staff in a medical emergency

Dear Guest, Thank you for your positive feedback regarding your stay. I am pleased to hear that you found our staff helpful and the property comfortable. We hope to welcome you again in the future. Best regards, Attila Kővári Front Office Manager Novotel Budapest City

Customer review rating 5.0/5

Aurelia P. Families - Confirmed reviews ALL

Everything was perfect to this hotel. The hotel is looking very well, everything is very clean, the whole staff is unbelievably nice. And additionally we were the lucky winner of the "Guests of the day" title. Due do this we got a better room than we had, an Executive Room, all what was in the room fridge was for free, we got for each person (3) a free drink to the hotel bar and we had also free late check in. So we left the hotel at 15,00 o'clock pm. We had enough time to enjoy more the pool, the sauna, the table tennis table.... As a conclusion, every time we will come to Budapest in the future we will stay for sure to Novotel Hotel.

Dear Guest, Thank you for taking the time to share your wonderful experience at Novotel Budapest City. We are delighted to hear that you found our hotel to be in excellent condition and that the cleanliness and the friendliness of our staff contributed positively to your stay. We are particularly pleased that you enjoyed the "Guests of the Day" benefits, including the upgrade to an Executive Room and complimentary refreshments. It is gratifying to know that you were able to make the most of our facilities such as the pool and sauna, and that the late check-out allowed you to further relax before your departure. Your kind words affirm our commitment to providing an exceptional experience for our guests. We look forward to welcoming you back during your future visits to Budapest. Best regards, Attila Kővári Front Office Manager Novotel Budapest City

Customer review rating 3.0/5

Kimberly L. Families - Confirmed reviews ALL

Great at breakfast: Juicer, miso soup, fresh veggies & fruits, cheese Pool & Sauna: fresh towels at front desk is great, - small pool, nice sun deck - sourly smelling salt room (matress look comfy, but wet from sweat or water) Room is small but comfortable, but only cool at check-in time. Aircon regulator only respod with loud or quiet fan, but not temperature adjustments) The hot air greets you when leaving the cool corridor behind to enter the room, behind... and keep getting warmer throughout the nights till you woke up deep in the night, trying to get fresh air by opening the window ... but few hours later the loud traffic in the early morning hours disrupt your sleep again. Pillow cores smell of old sweat. Big+: cool sparkling water at the lift, friendly staff, mall & tram, bus nearby

Dear Guest, Thank you for taking the time to share your experience at Novotel Budapest City. I appreciate your feedback regarding the temperature and odor issues you encountered in your room. I understand how important a comfortable environment is for a restful stay, and I regret that our air conditioning did not meet your expectations. Please know that our team is always available to assist with any concerns during your stay. I am pleased to hear that you enjoyed our breakfast offerings and the amenities at the pool and sauna. Your positive remarks about our staff and the convenient location are also greatly appreciated. We will take your comments regarding the pillows and the salt room under advisement as we continually strive to enhance our guests' experiences. Thank you once again for your valuable feedback. Best regards, Attila Kővári Front Office Manager Novotel Budapest City

Customer review rating 5.0/5

Y B. Business - Confirmed reviews ALL

The staff has been polite very helpful and with a smile. Our room was clean well positioned for all panoramic view with good amenities. The restaurant staff seemed stiff and limited in language and customer service that matches those at the reception and breakfast room.

Dear Guest, Thank you for your positive feedback regarding our staff's helpfulness and your room's cleanliness and amenities. We are pleased to know that you enjoyed the panoramic views. However, I regret to hear that your experience with the restaurant staff did not meet your expectations. We continuously strive to provide consistent service across all departments and will take your comments into consideration for future improvements. Sincerely, Attila Kővári Front Office Manager Novotel Budapest City

Customer review rating 4.5/5

Luke S. Families - Confirmed reviews ALL

Friendly staff, pleasant stay. A bit of out of date, but clean and cosy.

Dear Guest, Thank you for taking the time to share your experience. We are pleased to hear you enjoyed your stay and found our staff friendly. We hope to welcome you again in the future. Best regards, Attila Kővári Front Office Manager Novotel Budapest City

Other web-users rate our hotel

  • 607 reviews 8.5/10 Location
  • 933 reviews 6.1/10 Room
  • 778 reviews 8.6/10 Service
  • 36 reviews 7/10 WiFi
  • 694 reviews 8.4/10 Breakfast
  • 471 reviews 5.5/10 Comfort
  • 394 reviews 6.4/10 Cleanliness
  • 226 reviews 5.3/10 Vibe

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