Novotel Budapest City & Budapest Congress Center 4 stars

Customer review rating (ALL Rating) 4.3/5 373 reviews

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Alkotas utca 63-67, NTAK: SZ19000377, szálloda, 1123 BUDAPEST, Hungary

Description

Hotel extras

  • Easy access to public transportation

  • Free WiFi, work space, flat-screen TV

  • Family rooms

  • Relaxed all-day international dining

  • Wide choice of flexible event spaces

Our accommodation(s)

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Hotel location

Novotel Budapest City & Budapest Congress Center

Alkotas utca 63-67, NTAK: SZ19000377, szálloda
1123 BUDAPEST
Hungary

GPS:47.488441, 19.023734

Telephone
Fax +36 1 466 5636

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

NOVO2

NOVO2 Lounge Bar would have never been so special without creativity and experience of our chefs. Each of them creates their own unique and original style inspired by the flavors from all over the world.Contemporary cuisine. Children menu offered as well.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.3/5  373 reviews

TripAdvisor Rating  3.9/5  1,220 reviews

Very disappointed

TripAdvisor rating 2.0/5

Sonia S TripAdvisor review

Today is our first day at the hotel. We booked this hotel for 3 nights to celebrate my husband’s and son’s birthday. The room we were given was an executive room which we were very happy about. After an hour we realised the cooling wasn’t effective. When we informed the receptionist they said their maintenance dept know about it and can’t fix it. So, if you already knew, why give this room to us?? We wasted our one hour unpacking the bags. They then offered us another room saying its exactly like this room. However they downgraded us from an Executive room (712) to Superior room (518) When we asked why, the receptionist insisted they are exactly same rooms. Even a blind person can tell the difference in both rooms! Why lie to your guests and assume they are foolish and blind? When we had no option but to take this downgraded room, the main door handles came apart and my husband and kids got stuck inside the room. There was no way to come out. The maintenance came and fixed the handles promptly. After a long day trip when we came back to the room to sleep the AC wasn’t working even in this room! They sent the maintenance team who couldn’t fix it. Now they have given us 2 portable standing coolers! So what was the point of downgrading us from executive room to superior room… if standing coolers was their solution?? Unexpectedly unprofessional for a 4 star hotel!

Dear I5665YKsonias, Thank you for your feedback regarding your stay with us. I sincerely apologize for the inconveniences you experienced, particularly concerning the air conditioning issues and the room downgrade. It is regrettable to hear that the cooling system in your initial room was not functioning effectively, and I understand your frustration with being informed of this after unpacking. Please be assured that our aim is always to provide a comfortable environment for our guests, and I regret that we fell short in your case. I also acknowledge your concerns regarding the room type and the subsequent issues with the door handles. Your experience does not reflect our usual standards, and I appreciate your patience as our maintenance team addressed these problems. Thank you for bringing these matters to our attention, and I hope we can provide you with a more enjoyable experience in the future. Best regards, Attila Kővári Front Office Manager Novotel Budapest City

Perfect!

TripAdvisor rating 5.0/5

Francescat8834 Families - TripAdvisor review

Perfect for family with a splendid kids room with x box and toys for little children. Swimming pool, gym, private parking, meeting room. Intercontinental breakfast with a kids area perfect to have a calm break! The reception is super available and at your disposal whenever you want.

Dear Francescat8834, Thank you for your wonderful feedback! We are delighted to know that you and your family enjoyed the facilities, especially the kids' room and the breakfast area. Your kind words about our staff are greatly appreciated. We hope to welcome you again in the future. Best regards, Attila Kővári Front Office Manager Novotel Budapest City

Customer review rating 4.5/5

Joerg G. Business - Confirmed reviews ALL

Hotel ist gut mit ÖPNV zu erreichen. Gute Ausstattung (Schwimmbad) und toller Service. Aus meiner Sicht absolut zu empfehlen.

Dear Guest, Thank you for your positive feedback. We are delighted to hear that you enjoyed your stay and appreciated our facilities and service. Your recommendation means a lot to us, and we look forward to welcoming you back in the future. Best regards, Attila Kővári Front Office Manager Novotel Budapest City

Customer review rating 1.5/5

Pawel S. S. Families - Confirmed reviews ALL

Pierwszy raz spotkałem się, żeby hotel pobierał kaucję, a w Budapeszcie byliśmy już kilka razy. Niestety do dnia dzisiejszego nie otrzymałem zwrotu kaucji a minęło 8 dni roboczych! Pisałem do hotelu ale powiedzieli, że zwrot zrobili i mam sobie sam sprawdzić w moim banku! To ja jestem klientem i to hotel powinien sprawdzić jaki jest status płatności i dlaczego nie dotarła! Ja powinienem otrzymać zwrot a nie tracić czas na weryfikowanie i szukanie moich pieniędzy...

Dear Guest, Thank you for sharing your feedback regarding your recent stay. We are pleased to hear you had an enjoyable visit; however, we regret the inconvenience concerning the deposit refund. Please understand that the processing of such transactions can take several business days, and we recommend checking with your bank for the exact status. We value your concerns and appreciate your patience in this matter, as we strive to provide the best possible service to our guests. Sincerely, Attila Kővári Front Office Manager Novotel Budapest City

Customer review rating 3.5/5

Rouzbeh Z. Friends - Confirmed reviews ALL

hello, I have been coming to your hotel for more than 6 years. I love the atmosphere and the swimming pool; Everything was good or very good but there is one big problem, which, i'm sure, would be solved in the future;

Dear Guest, Thank you for your loyalty and for highlighting the positive aspects of your stay. We appreciate your feedback and understand your concerns. Please be assured that we continuously strive to enhance our guest experience. Best regards, Attila Kővári Front Office Manager Novotel Budapest City

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Other web-users rate our hotel

  • 430 reviews 8.5/10 Location
  • 684 reviews 4.7/10 Room
  • 528 reviews 8/10 Service
  • 13 reviews 5.9/10 WiFi
  • 526 reviews 8.3/10 Breakfast
  • 378 reviews 3.4/10 Comfort
  • 239 reviews 6/10 Cleanliness
  • 146 reviews 4.2/10 Vibe

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.