Novotel Budapest City & Budapest Congress Center 4 stars

Customer review rating (ALL Rating) 4.4/5 798 reviews

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Alkotas utca 63-67, NTAK: SZ19000377, szálloda, 1123 BUDAPEST, Hungary

Description

Hotel extras

  • Easy access to public transportation

  • Free WiFi, work space, flat-screen TV

  • Family rooms

  • Relaxed all-day international dining

  • Wide choice of flexible event spaces

Our accommodation(s)

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Hotel location

Novotel Budapest City & Budapest Congress Center

Alkotas utca 63-67, NTAK: SZ19000377, szálloda
1123 BUDAPEST
Hungary

GPS:47.488441, 19.023734

Telephone
Fax +36 1 466 5636

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

NOVO2

NOVO2 Lounge Bar would have never been so special without creativity and experience of our chefs. Each of them creates their own unique and original style inspired by the flavors from all over the world.Contemporary cuisine. Children menu offered as well.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.4/5  798 reviews

Customer review rating 3.0/5

Marco F. Business - Confirmed reviews ALL

Overall, it was a comfortable experience but the fact that the aircon wasn't working properly in the room meant I could not fully rest during the night. I mentioned the issue to the reception but no visible action was taken save opening the window, which did improve things slightly.

Dear Guest, Thank you for sharing your experience with us. I am pleased to hear that you found your stay comfortable; however, I apologize for the inconvenience caused by the air conditioning in your room. We strive to ensure that all our facilities are functioning optimally, and I regret that we could not resolve this issue during your visit. Your feedback is invaluable, and I will ensure it is shared with our maintenance team for further review. Sincerely, Attila Kővári Front Office Manager Novotel Budapest City

Customer review rating 5.0/5

Nikola K. Families - Confirmed reviews ALL

Really nice employees, good service at breakfast, clean rooms. Great wifi connection.

Dear Guest, Thank you for your positive feedback regarding your stay. We are pleased to hear you enjoyed the comfort of our rooms, the service during breakfast, and the quality of our Wi-Fi. Your kind words about our team are genuinely appreciated. Best regards, Attila Kővári Front Office Manager Novotel Budapest City

Customer review rating 4.0/5

Maria B. Business - Confirmed reviews ALL

A few days prior to our arrival, we contacted the hotel to request an early check-in and a late checkout via booking.com. We explicitly stated that we were fully prepared to pay any necessary fees to secure this flexibility. Upon our arrival, we were told by the receptionist that no rooms were available and that check-in time is at 3:00 PM. For a hotel of your size, it is difficult to comprehend how not a single family room was clean or available, suggesting either severe understaffing in housekeeping or a complete lack of effort to accommodate guests. Because of this rigid refusal to assist, I was forced to change my clothes and apply my makeup in the public restroom to make my appointment on time. This was an incredibly stressful, undignified, and disappointing start to our trip. As a paying guest who attempted to arrange accommodations well in advance, I expected a much higher level of customer service and problem-solving. I hope you will review your front desk policies regarding guest flexibility. Additionally, a sandwich bought at the front desk was an outrageous 3,200 HUF, this is quite overpriced. The minibar in our room was completely empty, which is strange for a 4-star hotel. Finally, while the terrace was nice, it was very unprofessional that hotel staff went to smoke directly behind the bar right next to where guests were sitting. Overall we had a good time. The room was nice with comfortable beds. The breakfast was very tasty, and the staff at the bar was attentive and kind.

Dear Guest, Thank you for taking the time to share your feedback regarding your recent stay at Novotel Budapest City. We appreciate your kind words about the location, the room quality, and the attentiveness of our bar staff. However, I sincerely apologize for the inconveniences you encountered during your arrival, particularly regarding the early check-in and late checkout requests. I understand how frustrating it must have been to experience delays and the lack of available family rooms. We strive to provide flexibility where possible, and your concerns about our check-in policies will be noted for future consideration. We appreciate your constructive criticism, as it helps us improve our service. Thank you for choosing to stay with us. We hope to welcome you back in the future. Best regards, Attila Kővári Front Office Manager Novotel Budapest City

Customer review rating 3.0/5

Blanka J. L. Business - Confirmed reviews ALL

I don’t usually complain as the staff is generally friendly, but this stay was disappointing. The Caesar salad in the restaurant was clearly not fresh, with a watery, unpleasant dressing. When I mentioned it while paying, the waiter didn’t react and I still paid full price. The room also had issues—worn equipment, constant noise from the bathroom ventilation, and an air conditioner that was loud but didn’t cool. The receptionist kindly offered a room change, but for one night it wasn’t worth the hassle. Overall, not a great experience despite the friendly staff.

Dear Guest, Thank you for sharing your feedback regarding your recent stay with us. I am pleased to hear that you found our staff friendly; however, I regret that your overall experience did not meet your expectations. I sincerely apologize for the issues you encountered with the Caesar salad and the lack of response from the staff. It is important for us to ensure that our food quality meets our guests' standards. Additionally, I understand your concerns regarding the room conditions, including the noise and air conditioning issues. We appreciate your feedback as it helps us improve our services. Thank you once again for your comments, and I hope to have the opportunity to welcome you back in the future. Best regards, Attila Kővári Front Office Manager Novotel Budapest City

Customer review rating 4.0/5

Milan S. Business - Confirmed reviews ALL

The building and the hotel's equipment is quite old, but still pretty clean and functional. I found breakfasts not so much attractive, the choice of food was limited and the restaurant was crowdy and noisy.

Dear Guest, Thank you for your feedback regarding your recent stay. We are pleased to hear that you found our location and cleanliness satisfactory. We appreciate your comments about the breakfast offerings and the dining atmosphere, as they will help us in our ongoing efforts to enhance our services. Best regards, Attila Kővári Front Office Manager Novotel Budapest City

Other web-users rate our hotel

  • 527 reviews 8.4/10 Location
  • 863 reviews 5.7/10 Room
  • 693 reviews 8.8/10 Service
  • 32 reviews 7.2/10 WiFi
  • 633 reviews 8.4/10 Breakfast
  • 436 reviews 4.7/10 Comfort
  • 355 reviews 6.1/10 Cleanliness
  • 211 reviews 5/10 Vibe

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