Novotel Budapest City & Budapest Congress Center 4 stars

Customer review rating (ALL Rating) 4.3/5 461 reviews

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Description

Hotel extras

  • Easy access to public transportation

  • Free WiFi, work space, flat-screen TV

  • Family rooms

  • Relaxed all-day international dining

  • Wide choice of flexible event spaces

Our accommodation(s)

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Hotel location

Novotel Budapest City & Budapest Congress Center

Alkotas utca 63-67, NTAK: SZ19000377, szálloda
1123 BUDAPEST
Hungary

GPS:47.488441, 19.023734

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

NOVO2

NOVO2 Lounge Bar would have never been so special without creativity and experience of our chefs. Each of them creates their own unique and original style inspired by the flavors from all over the world.Contemporary cuisine. Children menu offered as well.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.3/5  461 reviews

Customer review rating 3.0/5

Alexander G. Business - Confirmed reviews ALL

Beds were not comrotable, sheets did not fit the bed at all, blankets were also very small. Our room door lock did not work. Elevator down button on our floor did not work. Paneling on the bathtub was noticeably coming apart. Towel rack was coming away from the wall. Thermostat did not modify the excessive heating in the room, even when shut off. Biggest issue is that the mini fridge did not cool to a proper food storage temperature. I was traveling for work and specifically contacted the hotel about this beforehand, explaining that I had recently had surgery on my stomach and had to adhere to a strict diet and inquiring if there were appropriate refrigerators in the rooms. The hotel assured me that the provided refrigerator would be adequate. Most of my food spoiled since the fridge ran extremely warm regardless of what setting it was on. I will say that the staff was very kind, and I was able many times to get free ice from the lounge bar to put into a cooler to help refrigerate some of my food, and the breakfast was excellent. The hotel is not near to the center or sights but it was extremely close to my office. Breakfast was also very good.

Dear Guest, Thank you for sharing your feedback regarding your recent stay at Novotel Budapest City. I sincerely apologize for the issues you faced during your visit, as they do not reflect the high standards we strive to maintain. I regret that your accommodations did not meet your expectations in terms of comfort and functionality. Please know that your feedback is crucial for us to evaluate our facilities and prioritize necessary improvements. I understand the importance of adhering to your dietary restrictions and I am truly sorry for the inconvenience you experienced. While it is heartening to hear that our staff provided you with excellent service and that you enjoyed the breakfast offerings. Thank you once again for your insights; we will continue to work towards enhancing our guest experience. Sincerely, Attila Kővári Front Office Manager Novotel Budapest City

Customer review rating 5.0/5

Harinatha S. Families - Confirmed reviews ALL

Swimming pool and sauna are added

Dear Guest, Thank you for your kind words regarding your comfortable stay. We are pleased to hear that you enjoyed our swimming pool and sauna facilities. Your satisfaction is our priority, and we look forward to welcoming you back soon. Best regards, Attila Kővári Front Office Manager Novotel Budapest City

Customer review rating 4.0/5

Savica K. Families - Confirmed reviews ALL

Perfect for families.

Dear Guest, Thank you for your feedback. I am glad to hear that you found our hotel suitable for families. I appreciate your comments regarding the ventilation, as we continually strive to improve guest comfort. Best regards, Attila Kővári Front Office Manager Novotel Budapest City

Customer review rating 3.0/5

Alexandru P. Couples - Confirmed reviews ALL

Overall room needs improvements, sheets were torn, bathroom sync was broken. Room was clean, that’s why we rated 6.

Dear Guest, Thank you for your feedback regarding your recent stay. I regret to learn about the condition of the room. Your comments are valuable, and I assure you that they will be taken into consideration for our ongoing improvements. Best regards, Attila Kővári Front Office Manager Novotel Budapest City

Customer review rating 2.0/5

Vanessa T. Friends - Confirmed reviews ALL

Small rooms, overheated and the only solution provided by reception is : open the window! Receptionists very cold and unhelpful, you seem to bother them when you ask them questions + gave wrong information regarding hotel restaurant opening times. Food at diner was not good (overcooked pastas) and waiters not very pleasant. Breakfast buffet though was really good and with plenty of options.

Dear Guest, Thank you for sharing your feedback regarding your recent stay. I sincerely apologize for the discomfort you experienced due to the temperature in your room and the reception service. Our team is trained to provide assistance, and it is concerning to hear that you felt unwelcomed. I will ensure your comments are addressed with our staff to improve our service quality. I am glad to hear that you enjoyed our breakfast buffet and its variety. Your feedback is invaluable for our continuous improvement. Best regards, Attila Kővári Front Office Manager Novotel Budapest City

Other web-users rate our hotel

  • 492 reviews 8.4/10 Location
  • 773 reviews 5.4/10 Room
  • 623 reviews 8.7/10 Service
  • 25 reviews 6.1/10 WiFi
  • 593 reviews 8.3/10 Breakfast
  • 393 reviews 4/10 Comfort
  • 318 reviews 6.2/10 Cleanliness
  • 183 reviews 4.6/10 Vibe

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