ibis Budapest Castle Hill Hotel 3 stars

Clean and friendly.

The hotel is nice and well located. The breakfast is excellent. It is just next to one of the metro stations and just within walking distance to the old castle. From there you can reach any point near over the Danube just walking.

i would like to recommend anna for being a perfect host

I had a nice comfortable stay

I have stayed in the Accor hotel chain several times before. And I was always satisfied with my visit to hotels and service in them. But this time there was an unpleasant incident that spoiled my mood from staying at the Ibis Castle Budapest hotel. The hotel was booked and fully paid for almost 3 months before I checked in. When checking in at the hotel, the front Desk employee told me that I should (I need to) make a Deposit of 10,000 forints. I offered him a cash Deposit. But he refused me, saying that the Deposit should only be made by Bank card (non-cash method). And this Deposit amount was blocked on my Bank card. The hotel itself made a positive impression on me. The room is clean, spacious, white linen. But I, considering the state of the environment and saving your money and the work of the maids, put up a sign asking not to clean my room. After all, I only stayed for two days. I was a loyal and economical guest. When checking out of the hotel, I asked the employee who registered my departure when I would get my Deposit back. The employee assured me that the money (the Deposit amount of 10,000 forints) will be returned to my Bank card in 2 days. So I went to Eger, hoping that the Deposit would be returned to me there. But the money on the card was not returned after 2 days or 5 days... When I returned to Budapest from Eger, I had to spend my time and money to come again to the Ibis Castle Budapest hotel to find out the issue. The receptionist I approached said that the Bank was having problems. I said I wasn't interested. I want my money back . I spent almost an hour at the hotel while the staff tried to solve my problem. I reminded them that I offered to pay (Deposit) in cash and there would be no problem! The money was eventually returned to me. But the mood was spoiled! My booking did not mention any Deposit! I have always been a loyal customer and saved you money and resources. But the hotel wasted my time, spoiled the experience of living in it. I lived in two other hotels in Hungary this time But none of them took any Deposit from me! They value the opinions of their clients. Next time, if I want to reserve a hotel in your chain, I will think for a long time-whether I should do it..