ibis Budapest Castle Hill Hotel 3 stars

i would like to recommend anna for being a perfect host

I had a nice comfortable stay

I have stayed in the Accor hotel chain several times before. And I was always satisfied with my visit to hotels and service in them. But this time there was an unpleasant incident that spoiled my mood from staying at the Ibis Castle Budapest hotel. The hotel was booked and fully paid for almost 3 months before I checked in. When checking in at the hotel, the front Desk employee told me that I should (I need to) make a Deposit of 10,000 forints. I offered him a cash Deposit. But he refused me, saying that the Deposit should only be made by Bank card (non-cash method). And this Deposit amount was blocked on my Bank card. The hotel itself made a positive impression on me. The room is clean, spacious, white linen. But I, considering the state of the environment and saving your money and the work of the maids, put up a sign asking not to clean my room. After all, I only stayed for two days. I was a loyal and economical guest. When checking out of the hotel, I asked the employee who registered my departure when I would get my Deposit back. The employee assured me that the money (the Deposit amount of 10,000 forints) will be returned to my Bank card in 2 days. So I went to Eger, hoping that the Deposit would be returned to me there. But the money on the card was not returned after 2 days or 5 days... When I returned to Budapest from Eger, I had to spend my time and money to come again to the Ibis Castle Budapest hotel to find out the issue. The receptionist I approached said that the Bank was having problems. I said I wasn't interested. I want my money back . I spent almost an hour at the hotel while the staff tried to solve my problem. I reminded them that I offered to pay (Deposit) in cash and there would be no problem! The money was eventually returned to me. But the mood was spoiled! My booking did not mention any Deposit! I have always been a loyal customer and saved you money and resources. But the hotel wasted my time, spoiled the experience of living in it. I lived in two other hotels in Hungary this time But none of them took any Deposit from me! They value the opinions of their clients. Next time, if I want to reserve a hotel in your chain, I will think for a long time-whether I should do it..

Great location for walks to Budapest and driving to customers, wonderful communication from staff. Unfortunately there was a lot of noise from other visitors - banging doors (they shut quickly and loudly) and loud shouting in the corridor past 11pm...

We enjoyed very much the short stay in this hotel. The hotel is well located, the rooms are modern, big enough, well lightened. The breakfast was great. We hope to come for a longer stay for visiting Budapest.

Everything was great - EXCEPT there is absolutely no soundproofing from the hallway. I mean I couldn't hear what was going on in the neighbouring rooms, so that's good but I could here every single thing from the hallway as if it was happening in my own room. I woke up at 6 am both days as there was a group of tourists gathering nearby my door :(

Had a nice stay at the hotel, helpful staff, good food, neat rooms and amenities, great place to stay in.

Almost everything are good. The room is new, clean and big, the place is good, and the room view is perfect. Except: the room service open my door without my permission in the morning. It's unbelievable and horrible!

We came to Budapest for the SuperEnduro GP, and we received a very unique and personal surprise. They drew a very nice motorcycle on the mirror and a wished us a pleasant stay. This message made our day! Thank you for the wonderful service!

Very nice and cozy hotel. We had a nice weekend at this hotel. Breakfast was amazing and the staff very friendly. The hotel is situated close to the castle and it is very easy to reach the city center.

Good breakfast and facilities, Room too hot for my taste. Even without hitting I had to open the window.

Room was fantastic with huge Queen size bed & amazing shower

Wonderful hotel. Clean. Staff were very helpful.

Clean, well designed, good service, good restaurant, yummy breakfast, spacious room, comfy bed. Basically what I'm used to getting from Ibis hotels. The only thing missing this time was a mini-bar/mini-fridge in the room.

good experience.