ibis Budapest Castle Hill 3 stars

Customer review rating (ALL Rating) 4.5/5 781 reviews

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41 43 Krisztina krt, NTAK:SZ19000980, szálloda, ., 1013 BUDAPEST, Hungary

Description

Hotel extras

  • Recently renovated full service hotel on a perfect location

  • Park your bicycle, motorbike, car or bus comfortably at our hotel's outdoor parking or garage

  • Brand new design inspired by the colorful and lively streets of Budapest

  • Let's taste our selection at our The Station Restaurant after a busy day exploring the city

  • You'd rather relax and get a drink? Check our ruin bar atmosphere -a real blast from the past.

Our accommodation(s)

Hotel location

ibis Budapest Castle Hill

41 43 Krisztina krt, NTAK:SZ19000980, szálloda, .
1013 BUDAPEST
Hungary

GPS:47.498822, 19.027326

Telephone
Fax +36 1 488 8178

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
Near the property
  • Car park

THE STATION

Our THE STATION Restaurant invites you to sample the very best in F&B. Choose from a range of traditional and international dishes or light meals. We offer fresh and high quality food and beverage with excellent service by a friendly team.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  781 reviews

Customer review rating 5.0/5

Moses A. Families - Confirmed reviews ALL

Seamless and timely check in process, with clean and spacious apartment.

Dear Moses A., Thank you for sharing your positive experience. We are pleased to hear you enjoyed the convenient access to public transportation, as well as our seamless check-in process and the cleanliness of your apartment. We look forward to welcoming you back in the future. Henriette Viglasi-Vincze Deputy General Manager

Customer review rating 2.0/5

Laura H. Business - Confirmed reviews ALL

The AC in the room never worked properly. It is very hard to sleep with the room hot. I called the front desk, and they said the AC will only work if the temperature outside got warmer. The room was never comfortable to sleep due to the temperature. There should be ice machines at least on one floor so guest can access ice during warm weather. It would be nice to have mini fridges in the room to keep cold beverages. The linens on bed are not soft; they are not very comfortable.

Dear Laura H., Thank you for taking the time to share your feedback regarding your recent stay with us. I regret to learn about the discomfort you experienced with the air conditioning in your room. Our system is indeed designed to function in conjunction with the external temperature, which can sometimes result in less than ideal conditions. We appreciate your suggestion regarding ice machines and mini fridges, and I will ensure that your comments are shared with our management team for consideration. Furthermore, I apologize for the discomfort you found with the bed linens. We strive to provide a pleasant sleeping environment for all our guests and your input is invaluable in helping us improve our offerings. Thank you once more for your insights. We hope to have the opportunity to welcome you back in the future. Henriette Viglasi-Vincze Deputy General Manager

Customer review rating 2.0/5

Vitezslav M. Business - Confirmed reviews ALL

While there are few thigs what the hotels cant change like people smashing doors and are loud on the hallway after 10PM, Hotel it self can maybe better isolate rooms from noise. Other part I did not enjoy, there were repeatedly smell of smore on the 1st floor walkway. Last but not least room it self, I didnt eat nuts, but they were in the floor, so questionable how is the room cleaning done. Next was the bathroom. End of life cycle and smells like mold...room 124

Dear Vitezslav M., Thank you for sharing your feedback regarding your recent stay. I sincerely apologize for the disturbances you encountered, especially with noise levels in the hallways. We strive to maintain a comfortable environment for all our guests, and I appreciate your insights regarding sound insulation. I also regret to hear about the cleanliness issues you experienced in your room, including the presence of nuts and the condition of the bathroom. Your observations are valuable and will be shared with our housekeeping team for review. We are committed to upholding high standards of cleanliness and maintenance. Thank you once again for your comments. We hope to have the opportunity to welcome you back for an improved experience. Henriette Viglasi-Vincze Deputy General Manager

Customer review rating 3.5/5

Paula A. Business - Confirmed reviews ALL

Check in was frustrating because I called ahead to see if I could check in early. Was told yes. Arrived, told not ready until 3, came back at 3, room still not ready. During breakfast in the middle of eating, was asked by staff to move my seat, did. Asked again by someone else. Customer service is lacking here.

Dear Paula A., Thank you for sharing your feedback regarding your recent stay. I sincerely apologize for the inconvenience you experienced during the check-in process and the interruption during breakfast. It is our goal to provide a seamless experience, and I regret that we did not meet your expectations in these areas. Your comments regarding customer service will be reviewed with our team to ensure improvements are made. We appreciate your understanding and hope to serve you better in the future. Henriette Viglasi-Vincze Deputy General Manager

Customer review rating 4.0/5

Jean-luc G. Business - Confirmed reviews ALL

Pro: clean room, nice hotel, nice breakfast. Cons: My toilet was continuously leaking days and night. If you change the flapper you would save water. The AC seems to stop at about midnight and the room becomes a little stuffy. Opening the window helped but then I get waken up by the street noise.

Dear Mr. G., Thank you for your kind words regarding the cleanliness of the room, the quality of our hotel, and the breakfast offerings. I apologize for the inconvenience you experienced with the leaking toilet and the air conditioning. Your feedback is valuable, and I appreciate you bringing these matters to our attention. We will take your comments into consideration to enhance our guests' experience in the future. Sincerely, Henriette Viglasi-Vincze Deputy General Manager

Other web-users rate our hotel

  • 566 reviews 9.3/10 Location
  • 644 reviews 5.9/10 Room
  • 406 reviews 8/10 Service
  • 6 reviews 7.9/10 WiFi
  • 301 reviews 8/10 Breakfast
  • 297 reviews 5.3/10 Comfort
  • 267 reviews 6.7/10 Cleanliness
  • 111 reviews 5.8/10 Amenities

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