ibis Budapest Castle Hill Hotel 3 stars

Very good check-in. Warm staff felt very welcome throughout our stay

We stayed at Ibis Budapest Castle hill during the Christmas week of 2019. The hotel was extremely clean. The decor was modern and pleasant. Reception and restaurant/kitchen staff were helpful and friendly. The only issue I experienced was the lack of tea and coffee making facilities. When I asked about it, the reception told me that the bar will be open all day and I can purchase tea and coffee whenever needed. Usually at Ibis hotels tea and coffee is free flowing 24h a day. Some Ibis hotels (like Liverpool) also provide with free snacks and fruits too. We were a family of 2 children. Unfortunately the hotel does not cater for family rooms and they provided us with two adjacent rooms instead. This was agreed well before my arrival. The hotel is located in a silent part of Budapest (Buda side) with very easy access to the nightlife area through public transport. Overall I recommend this hotel and would be happy to stay again.

The view from our room was not great at all. Great food. The staff was very helpful and nice to us.

The staff was very friendly, they helped us with everything we needed, the room was clean and had a very nice design and the breakfast was exceptional!

Very pleasant stay, only one technial problem during my stay, my door could not be opened even if access card was changed. Technical specialist was not available. Your colleague from reception has solved the issue. Breafast was very good but spoons, forks and knifes were not cleaned well, there were rests of food stuck on them.

I stayed for one night, in transit. The stay was hassle free except for two things: 1) I could not redeem the drinks welcome voucher and 2) I did not enjoy housekeeping opening the room door in the morning without knocking. I found the hotel to be a bit pricey (80 eur for one night, usually prices average 45 eur). The hotel could use overall dusting (dust on lighting elements, dust on the bed headboard, dust in the elevator...)

Hotel is nice, location is convenient and 400m from a metro stop or a short walk to the castle. As the hotel is not central, it means you don’t pay a premium for the location. However our upgraded room (112) has sound proofing issues with the interconnecting door. You could clearly hear every word spoken, also the an alarm felt like it was in our room. December is Christmas Party month and on the Friday and Saturday, the hotel was hosting parties for local businesses. The DJ didn’t finish until 5am and the ‘thump, thump’ of the music was disturbing our sleep. I don’t mind hotels hosting parties but their primary duty of care should be to ensure their staying guests are not affected by the noise. Don’t put people into rooms that are over or near the conference/party space. Even after a phone call to reception at 4:30, there was no apology or offer of a different room. Would I stay again...yes but if I were to stay in December I would request a room on a higher floor! Also please sound proof the doors on interconnecting rooms.

Clean, perfect location for me, good breakfast, friendly service.

Good size rooms, clean and comfortable. Lovely breakfast. Our stay would though have been better if we could have lowered the temperature in the room. Despite our best attempts to lower it using the heating/air condition controls, the temperature overnight in the room stayed at 23c, too warm. Although opening the window did help the noise of the traffic on the road below then kept us awake.

We are extremely satisfied with the quality of service we have received in Ibis Hotel. Convenience, good location, decent prices. Amazing coffee during breakfast time

The stay was satisfying, however; the price for water was high.

Our staying was splendid! The hotel is located in Buda side. 2 mins from metro station which is a great advantage! The personnel was very kind and helpful. The room was nice furnished with a new style, spacious and very clean!! Even though it is a huge hotel and always busy there was peace and quite on the floors. Breakfast is satisfying and various. I would definitely stay again!

Comfortable

The check in was pretty fast, rooms are cozy and clean, I was missing a closed closet, but it was OK, kinda interesting. Shower-door would be welcome, but hey, water wasn't spraying all over my floor ;) Breakfast was variable and there was enough to choose from. Staff is very kind, or at least they try :) A lady @ breakfast entrance that likes The Pogues and a blonde lady that worked in the bar - I liked them the most :D The check-out was simple (Fast), since I've registered and subscribed to a mailing list. The only thing I did really missed in the summer (not the second time, when I was there in winter), was a little cooler or a mini bar. I think that's the only minus that will keep me from them in the summer. Not in other seasons though :)

Room was standard, it was very clean and fresh however it was very hot (even with the air conditioning turned all the way to cold) and there was no hot drink making facilities in the room. The breakfast was brilliant, lots to choose from and always a large amount of every choice readily available.