ibis Budapest Castle Hill 3 stars

Customer review rating (ALL Rating) 4.5/5 686 reviews

Best price
guarantee
ibis Budapest Castle Hill - Image 1
ibis Budapest Castle Hill - Image 2
ibis Budapest Castle Hill - Image 3
ibis Budapest Castle Hill - Image 4
41 43 Krisztina krt, NTAK:SZ19000980, szálloda, ., 1013 BUDAPEST, Hungary

Description

Hotel extras

  • Recently renovated full service hotel on a perfect location

  • Park your bicycle, motorbike, car or bus comfortably at our hotel's outdoor parking or garage

  • Brand new design inspired by the colorful and lively streets of Budapest

  • Let's taste our selection at our The Station Restaurant after a busy day exploring the city

  • You'd rather relax and get a drink? Check our ruin bar atmosphere -a real blast from the past.

Our accommodation(s)

Hotel location

ibis Budapest Castle Hill

41 43 Krisztina krt, NTAK:SZ19000980, szálloda, .
1013 BUDAPEST
Hungary

GPS:47.498822, 19.027326

Telephone
Fax +36 1 488 8178

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
Near the property
  • Car park

THE STATION

Our THE STATION Restaurant invites you to sample the very best in F&B. Choose from a range of traditional and international dishes or light meals. We offer fresh and high quality food and beverage with excellent service by a friendly team.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  686 reviews

TripAdvisor Rating  3.8/5  186 reviews

Nice but overpriced & overrated

TripAdvisor rating 3.0/5

livbethany TripAdvisor review

Lovely decor, spacious enough rooms, comfortable beds, however the rooms were boiling. The AC didn’t work very well at all. Sleeping with window open in late January (it’s literally been snowing) and still waking up sweating resulting in restless sleep each night. The breakfast buffet was wayyyyy over priced for what it is. One of the most expensive buffet breakfasts I’ve seen, considering the building is shared with IBIS, I’m curious if they charge mercure guests more due to the hotel being a ‘4-star’ (3.9 on here) for the same food or whether the overpriced breakfast is supposed to be budget friendly too. The first 24hrs we had no WiFi due to connection issues which sucked as it cost me more to use my mobile data. We had to connect to some conference WiFi for the rest of our stay, only after going up to reception to complain. Communal space was nice, the dinner selection wasn’t the best at all. Nothing available for a fussy eater. The gentleman playing the instrument was lovely & and the staff were all friendly too.

Dear Bethany, Thank you for taking the time to share your feedback regarding your recent stay at Mercure Budapest Castle Hill. We appreciate your compliments on our decor, room spaciousness, and the comfort of our beds. However, I am sorry to learn that the temperature in your room was not conducive to a restful night’s sleep. Our maintenance team consistently monitors the air conditioning systems to ensure they function properly, and your comments will be noted for further consideration. Regarding the breakfast pricing, we strive to offer a variety of options that cater to different tastes and budgets. Our rates reflect the quality of ingredients and service, and we appreciate your input on this aspect. I regret the inconvenience you experienced with the WiFi connection during your stay. Our team is always available to assist guests with any connection issues. We are glad to hear you enjoyed the communal spaces and the musical entertainment provided. Your feedback will guide us in enhancing our offerings for all guests. Sincerely, Henriette Viglasi-Vincze Deputy General Manager

Customer review rating 4.5/5

Sandro D. Families - Confirmed reviews ALL

It was great Gala dinner and good food and entertainment.

Dear Sandro D., Thank you for your positive feedback regarding your recent stay. We are delighted to hear that you enjoyed the Gala dinner along with the food and entertainment provided. Your satisfaction is important to us, and we look forward to welcoming you back. Henriette Viglasi-Vincze Deputy General Manager

Customer review rating 5.0/5

Ahmed A. Families - Confirmed reviews ALL

Welcoming and kind staff, very good location.

Dear Ahmed A., Thank you for your kind words regarding our welcoming staff and the location of our hotel. We are delighted that you enjoyed your stay and appreciate your feedback. Sincerely, Henriette Viglasi-Vincze Deputy General Manager

Customer review rating 3.0/5

Joseph S. Families - Confirmed reviews ALL

Positives: • Close to the metro line. negatives: • Service: Reception was unhelpful. 3 times calls to come to check a nonfunctional TV. • Room: Very basic. No coffee machine or kettle provided. Old carpet with stains and average bed. • Family Unfriendly: We were forced to pay for an extra room for our 4-year-old child that we didn't even use. Two adults and two kids fit one room. • Location: A long walk to Castle Hill. • Value: No breakfast included for families.

Dear Joseph S., Thank you for sharing your feedback regarding your recent stay. I am pleased to hear that you found our location convenient, but I regret that your experience did not meet your expectations. I apologize for the service you experienced at the reception. It is disheartening to learn about the delays in addressing your concerns regarding the television. Additionally, I understand your disappointment with the room amenities and family policies; we strive to accommodate families while adhering to our guidelines. Your comments regarding room cleanliness and value will be taken into consideration as we continuously work towards improvement. Thank you once again for your insights. Henriette Viglasi-Vincze Deputy General Manager

Mixed views of our stay.

TripAdvisor rating 3.0/5

zebedees TripAdvisor review

We stayed here as a group of 4 people last week as we wanted to come to Budapest for the Chrismas markets and this was a convieniently located hotel. We arrived on the Thursday afternoon and the check-in was smooth and the rooms were quite comfortable, although the decor wasn't that wonerful. All of the reception staff were friendly and helpful but the problem came when we went for breakfast on the Friday morning. A woman at the door of the breakfast room took our room number and although she initially let us go through, she came up to our table to say that our breakfast was not included and so we would have to pay. I went on my own with her back to her podium and said that I would pay in cash, HUFs. It was the start of our holiday and we had only used the HUFs once so we knew how much we had remaining with detailed receipts of the amount that we had from our currency exchange provider. I was trying to get the right amount in cash for the total that she said and I was starting to give her the amount but she said that it wasn't enough and before I had chance to do it myself, she quickly took some notes out of my hand and insited that it was correct and without giving me the opportunity to check it for myself, then the notes quickly disappeared before I had chance to ask and verify any further, leaving me feeling very uncomfortable and at that point thinking that it was the wrong amount. Back at the table, I, with the help of the rest of our party, counted the remaining notes and discovered that the total did not add up to what we were expecting and we were missing some money. We thought it best to reserve and pay for the other days breakfasts at reception in light of the uncomfortable experience. Also, the price of buffet breakfast in the first place is very high for the standard that it was, and at busy times the room can get very congested with everyone scrambling to get to the buffet.

Dear Zebedees, Thank you for sharing your feedback regarding your recent stay with us. We are pleased to hear that you found the check-in process smooth and enjoyed the comfort of your room, as well as the friendliness of our staff. However, it is concerning to learn about your experience during breakfast. We strive to provide clarity regarding our breakfast policies, and I regret that this was not the case during your visit. Your comments will be reviewed to ensure that our team is better equipped to handle such situations in the future. Additionally, I understand your concerns regarding the pricing and congestion during busy meal times. Your insights are valuable, and we will take them into account as we continually seek to improve our service and offerings. We appreciate your understanding and hope to welcome you back for an improved experience in the future. Sincerely, Henriette Viglasi-Vincze Deputy General Manager

In partnership with TripAdvisor

Other web-users rate our hotel

  • 579 reviews 9.4/10 Location
  • 642 reviews 5.9/10 Room
  • 401 reviews 7.9/10 Service
  • 6 reviews 8.8/10 WiFi
  • 309 reviews 5.5/10 Comfort
  • 302 reviews 8.1/10 Breakfast
  • 273 reviews 6.1/10 Cleanliness
  • 120 reviews 5.5/10 Amenities

Powered by Trustyou

Our other establishments nearby

All our hotels in Budapest