ibis Budapest Castle Hill 3 stars

Customer review rating (ALL Rating) 4.4/5 694 reviews

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ibis Budapest Castle Hill - Image 1
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41 43 Krisztina krt, NTAK:SZ19000980, szálloda, ., 1013 BUDAPEST, Hungary

Description

Hotel extras

  • Recently renovated full service hotel on a perfect location

  • Park your bicycle, motorbike, car or bus comfortably at our hotel's outdoor parking or garage

  • Brand new design inspired by the colorful and lively streets of Budapest

  • Let's taste our selection at our The Station Restaurant after a busy day exploring the city

  • You'd rather relax and get a drink? Check our ruin bar atmosphere -a real blast from the past.

Our accommodation(s)

Hotel location

ibis Budapest Castle Hill

41 43 Krisztina krt, NTAK:SZ19000980, szálloda, .
1013 BUDAPEST
Hungary

GPS:47.498822, 19.027326

Telephone
Fax +36 1 488 8178

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
Near the property
  • Car park

THE STATION

Our THE STATION Restaurant invites you to sample the very best in F&B. Choose from a range of traditional and international dishes or light meals. We offer fresh and high quality food and beverage with excellent service by a friendly team.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  694 reviews

TripAdvisor Rating  3.9/5  184 reviews

Customer review rating 4.5/5

Sandro D. Families - Confirmed reviews ALL

It was great Gala dinner and good food and entertainment.

Dear Sandro D., Thank you for your positive feedback regarding your recent stay. We are delighted to hear that you enjoyed the Gala dinner along with the food and entertainment provided. Your satisfaction is important to us, and we look forward to welcoming you back. Henriette Viglasi-Vincze Deputy General Manager

Customer review rating 5.0/5

Ahmed A. Families - Confirmed reviews ALL

Welcoming and kind staff, very good location.

Dear Ahmed A., Thank you for your kind words regarding our welcoming staff and the location of our hotel. We are delighted that you enjoyed your stay and appreciate your feedback. Sincerely, Henriette Viglasi-Vincze Deputy General Manager

Customer review rating 3.0/5

Joseph S. Families - Confirmed reviews ALL

Positives: • Close to the metro line. negatives: • Service: Reception was unhelpful. 3 times calls to come to check a nonfunctional TV. • Room: Very basic. No coffee machine or kettle provided. Old carpet with stains and average bed. • Family Unfriendly: We were forced to pay for an extra room for our 4-year-old child that we didn't even use. Two adults and two kids fit one room. • Location: A long walk to Castle Hill. • Value: No breakfast included for families.

Dear Joseph S., Thank you for sharing your feedback regarding your recent stay. I am pleased to hear that you found our location convenient, but I regret that your experience did not meet your expectations. I apologize for the service you experienced at the reception. It is disheartening to learn about the delays in addressing your concerns regarding the television. Additionally, I understand your disappointment with the room amenities and family policies; we strive to accommodate families while adhering to our guidelines. Your comments regarding room cleanliness and value will be taken into consideration as we continuously work towards improvement. Thank you once again for your insights. Henriette Viglasi-Vincze Deputy General Manager

Mixed views of our stay.

TripAdvisor rating 3.0/5

zebedees TripAdvisor review

We stayed here as a group of 4 people last week as we wanted to come to Budapest for the Chrismas markets and this was a convieniently located hotel. We arrived on the Thursday afternoon and the check-in was smooth and the rooms were quite comfortable, although the decor wasn't that wonerful. All of the reception staff were friendly and helpful but the problem came when we went for breakfast on the Friday morning. A woman at the door of the breakfast room took our room number and although she initially let us go through, she came up to our table to say that our breakfast was not included and so we would have to pay. I went on my own with her back to her podium and said that I would pay in cash, HUFs. It was the start of our holiday and we had only used the HUFs once so we knew how much we had remaining with detailed receipts of the amount that we had from our currency exchange provider. I was trying to get the right amount in cash for the total that she said and I was starting to give her the amount but she said that it wasn't enough and before I had chance to do it myself, she quickly took some notes out of my hand and insited that it was correct and without giving me the opportunity to check it for myself, then the notes quickly disappeared before I had chance to ask and verify any further, leaving me feeling very uncomfortable and at that point thinking that it was the wrong amount. Back at the table, I, with the help of the rest of our party, counted the remaining notes and discovered that the total did not add up to what we were expecting and we were missing some money. We thought it best to reserve and pay for the other days breakfasts at reception in light of the uncomfortable experience. Also, the price of buffet breakfast in the first place is very high for the standard that it was, and at busy times the room can get very congested with everyone scrambling to get to the buffet.

Dear Zebedees, Thank you for sharing your feedback regarding your recent stay with us. We are pleased to hear that you found the check-in process smooth and enjoyed the comfort of your room, as well as the friendliness of our staff. However, it is concerning to learn about your experience during breakfast. We strive to provide clarity regarding our breakfast policies, and I regret that this was not the case during your visit. Your comments will be reviewed to ensure that our team is better equipped to handle such situations in the future. Additionally, I understand your concerns regarding the pricing and congestion during busy meal times. Your insights are valuable, and we will take them into account as we continually seek to improve our service and offerings. We appreciate your understanding and hope to welcome you back for an improved experience in the future. Sincerely, Henriette Viglasi-Vincze Deputy General Manager

No Mercure (Accor) customer service

TripAdvisor rating 2.0/5

fred146 TripAdvisor review

I have stayed here a few times before and had no real issues, but I think this hotel (well, 2 hotels as the Ibis is really part of the same) must have had a new management team or something else... I was allocated room 733 on check-in and here is where the problems started. I was told AT CHECK-IN (not before, terrible communication!) that I could not have my usual pre-authorisation (I prefer to pay for everything in one go at the end rather than have many individual credit card transaction, notwithstanding the points missed out on). This was not to be a problem though - as ALL services in the hotel were closing early anyway because (apparently) a new computer system was being installed! The bar for example closed at 22:00 rather than midnight, even convincing bar staff I had a free drink was hard going (and that was at 21:55). We had not been told at all!! This was not to be the end of my disappointment though - at ca. 02:15 very loud door slamming / shouting was heard outside in the corridor. It appears that the room directly opposite mine had a constant stream of visitors who were very drunk and stopping everybody else around from getting sleep! This went on until 04:00 when even they decided it was time to sleep... Next time I stay in Budapest I will almst certanily never stay here again - any visit to a hotel is only ever as good as your last!

Dear Fred, Thank you for sharing your feedback regarding your recent stay at Mercure Budapest Castle Hill. I sincerely apologize for the inconveniences you experienced during your visit, particularly with the communication regarding your payment preferences and the early closure of our facilities due to the installation of a new computer system. We strive to keep our guests informed about any changes, and I regret that we fell short in this instance. Furthermore, I am truly sorry for the disturbances you faced from noise in the corridor during the night. Rest assured, we take guest comfort seriously and will consider your comments carefully to enhance our services in the future. Your experience is important to us, and I understand how vital a peaceful environment is for a pleasant stay. Thank you once again for your valuable insights. I hope you might reconsider staying with us in the future. Best regards, Henriette Viglasi-Vincze Deputy General Manager

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Other web-users rate our hotel

  • 579 reviews 9.4/10 Location
  • 646 reviews 6/10 Room
  • 403 reviews 8.1/10 Service
  • 6 reviews 8.8/10 WiFi
  • 303 reviews 8.1/10 Breakfast
  • 271 reviews 6.5/10 Cleanliness
  • 119 reviews 5.5/10 Amenities

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