Mercure Budapest City Center Hotel 4.5 stars

the cleaning bothered me

Loved the location- attractions were easy to get to from the hotel as well as we had a large choice of restaurants to chose from.

The rooms to our surprise were very very small !! this made me immediately not want to stay in the hotel plus we were given rooms facing the building under renovation and the view was terrible!! We came to the hotel to celebrate a my birthday and 20 years of marriage, the disappointment was huge!! Beyond that the air conditioners were turned off, claiming that the summer was over... which was unacceptable and impossible for us to stay in the hotel. Finally after a few difficult calls and complaints at reception day after day without reply.. finally they agreed and turned on the air conditioner for us, but unfortunately it was already at the end of the trip... We upgraded the room at an extra cost to Privilege and it changed the experience thanks to the nice staff at the bar downstairs. also only one elevator is working' and at morning time you can wait a few long minutes till it comes.

Overall, it was great. Great hotel with superb location and rooms. Breakfast also was good. The staff could be a bit friendlier, but professional enough. Only one elevator works from two central ones.

Enjoyed are stay

I really enjoyed my staying. The location was perfect, the room was very pleasant, the breakfast was good, the gym was very equipped and the staff was very healpfull.

It was a great place to celebrate our honeymoon, the staff was kindly and nice. The room was comfort and clean.

The staff especially at reception are very supportive and helpful and kind

Someone stole from my room and the hotel front desk didn’t do anything A lot of noises

Because of a construction of a building beside the hotel you have to enter the hotel by a dangerous dark path or by walking 500-600 m if you are at the pedestrian Vaci u ...where the entrance via the restaurant is closed same time as the restaurant at 22h.The night of Saturday 4 September front desk employee was quite rude and impolite when i make my notice ...

We stayed for one night, We chose the hotel for the convenient location and underground parking. Staff was very nice, they gave all the information we've asked for. Only negative point occurred during the night, when there was a heavy rain. Some water got into the room through the window borders. Reception desk tried to find another room, none available in an equivalent configuration. We've towels, that did the work until morning. As I lost several hours in the night I can't give more than average to the "Sleep Quality". Probably an isolated issue in this hotel.

Overall - Excellent in Every Way. Terrific location on Vaci Street. Our Junior Suite was just perfect for our week long stay. The Staff were just brilliant - so attentive, pleasant and efficient. We felt also that it was excellent value for money.

From the excellent location right on the famous shopping pedestrian street, over the freshly designed and clean rooms, to the extraordinary attention of the staff who make you very welcome, this hotel is a perfect choice for tourists visiting Budapest

We stayed from Friday to Sunday. As Platinum tier Level holder my wife and i were offered- while calling the Hotel reception itself and asking specifically about availability- an upgrade from the Superior Room to Junior Suite. That was prepared accordingly for which we are thankful. Mentioning that this is a travel also in connection with our 10th Wedding anniversary, we received a personalized congratulation card and even a little gift. Very appreciated. We felt home right away. The hotel is located directly in the inner city and one of Budapest's shopping street. What was sad- but the hotel can't be blamed for- is, that due to the Corona Pandemic certain benefits were not possible to use like the infrarot Sauna at the Junior Suite (a reason for our upgrade request) or time-wise reduced like the Executive Lounge Access for Platinum tier level or Junior Suite guests. We were sad about it and mentioned it but still it was a great stay at the Hotel. What made it an amazing stay was the way the receptionists Mrs. Judit and Mr. Vörösi dealt with our feelings and found ways to make up for the restrictions with other solutions. They were not satisfied with "Great" service but went the extra-mile for "Amazing". Also in regard to the Breakfast it is not self-service due to Corona restrictions but service at the table. Especially the Saturday service of Mr. Körmendi is to be highlighted we felt special. All in All a place we would like to come back again, too. Thanks for the wonderful time.

We had stayed here before and had been pleased with it and decided to return for our break in Budapest at the end of February. We had a minor problem on the first evening, which I reported. Over the next two days, at breakfast, we were approached by the Restaurant Manager and the Hotel Manager to apologise and make amends - really caring service. It is nice to see that managers still care about their hotels and its' reputation. The world would be a better place if there were more people like these two gentlemen. Apart that we were really pleased that we had chosen this hotel to return to; the location in the city centre is great for exploring the city.