Mercure Budapest City Center Hotel 4.5 stars

Customer review rating (ALL Rating) 4.5/5 1,261 reviews

Hotel extras

  • Completely renovated hotel with freshly designed rooms, inspired by Budapest

  • Best location in the heart of the city

  • Brand new Winestone restaurant with unique wine selection

  • Complimentary coffee and tea making facility in the room

  • Free wifi access in the entire area of the hotel

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

ALLSAFE approved hotel

Our accommodation(s)

Enjoy yourself to one of our freshly designed Superior room or choose our Superior Privilege room with extended services like access to the prestigious Privilege Lounge .

Hotel location

Mercure Budapest City Center Hotel

Vaci utca 20, NTAK: SZ19000376, szálloda
1052 BUDAPEST
Hungary

GPS:47.494183, 19.052557

Access and transport

Hotel services

Check-in from - Check out up to

In summary
On site
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms

Winestone City Center

Winestone City Center pairs accessible, regional-inspired cuisine with a creative selection of Hungarian and international wines, in a vibrant and sophisticated setting.

Take advantage of our Flight + Hotel offers

Discover

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  1,261 reviews

TripAdvisor Rating  4.0/5  636 reviews

Certificate of excellence 2022

A pleasant stay

TripAdvisor rating 4.0/5

Amy S TripAdvisor review

Myself and my friend stayed here for 4 nights. Check in was easy and so was check out. We were on the 10th floor with a twin room and it was lovely. Beds a little harder than other Mercures I’ve stayed at but none the less a great stay. Good location, everything in pretty much walking distance. Our only let down was when we entered the room it was baking, we soon realised the radiator had been left on in our room and when we tried to turn to aircon on it makes a noise but no cold air came out. Other than that we would stay here again.

Dear amyann96, First and foremost, I would like to thank you for choosing our hotel and taking your time to write your feedback concerning your stay with us. I appreciate your positive opinion you have shared about our hotel. It is even more pleasure to hear that you especially liked your given room and our central location. As guest satisfaction is one of our top priority, we are taking all reviews extremely seriously. We strive every day to go the extra mile for our guests therefore your comments are very well noted and we are going to do our best to learn from it and to improve. Thank you for your support here, on TripAdvisor. We really look forward to welcoming you again in Mercure Budapest City Center upon your next visit in Budapest. Kind regards, Nándor Iváncsics General Manager

Great Location

TripAdvisor rating 3.0/5

Brian M TripAdvisor review

Great location but it is disappointing when it comes to what it offers. I had a privilege room and it was okay. It did come with access to the "Privilege Lounge" on the second floor. I did not find that food and drink to worth the extra cost. It was just okay, nothing special. The 2 hour happy hour is too early in the evening and the food and beverage is limited and tables go uncleaned until it ends so by the time the happy hour is over it looks a mess. I like Mecure for a mid level business stay, the price point is normally good and what you get is on point. This was the case with this Mecure but ;seemed like a tourist hotel with lots of people coming and going with big suit cases clogging up the check in and out. The staff were generally good and did a good job. The gym / fitness center is okay but needs more weights for weight training. I did not try the breakfast so can not comment on this. The location is right on a walk platz (pedestrian area) and you minutes away from everything. Very well placed to shopping, dining, sites, etc.. It will cost about 10,000 HUF to get to the airport from the Hotel. I would recommend skipping the Privilege Room and just get a standard room. Overall decent value for money, but nothing to get too excited about.

Dear C9521GSbrianm, First and foremost let me thank you for staying in our hotel and for your precious time taken to evaluate your experience on our Tripadvisor site. I appreciate your positive words you have shared about our hotel. On the other hand, I truly feel sorry that the Privilege service we were providing for you was not up to your expectations, please accept my sincerest apologies if it was not all you hoped for. As guest satisfaction is one of our top priorities, we strive every day to go the extra mile for our guests therefore all your concerns and comments are highly appreciated and will be closely monitored how we can improve the areas you have mentioned. I wholeheartedly hope that despite of the above you have spent a nice stay in Budapest and in our lovely hotel, hoping to welcome you back in the future. Kind regards, Nándor Iváncsics

Great hotel, excellent location

TripAdvisor rating 4.0/5

Jay_BKK TripAdvisor review

I spent 8 nights at this hotel on business trip, so felt that I really got to know it. I had a great stay! The room was spacious and comfortable, and newly renovated - everything was clean, modern, and well functioning. Housekeeping was excellent - I was impressed by their attention to detail and consistency (nothing was ever forgotten or skipped over). Breakfast was good - a wide selection of food; I also had access to the lounge, and had a few snacks and drinks there, and it was quiet and pleasant. Staff across the hotel were great - friendly, attentive, and professional. I enjoyed the location - on a shopping street, and just a few minutes walk to the river in one direction, and the bar and restaurant district in the other direction. A really good hotel!

Dear Jay_BKK, A great thank you for your uplifting review. I am truly glad to see that you enjoyed your stay with us. I appreciate your positive opinion you have shared about our hotel. It is even more pleasure to hear that you especially liked the service provided by our young, talented colleagues. I will not hesitate to share your kind words with the team, as such wonderful feedback ensures all of us that we are on the right path. I would like to thank you once again for your detailed summary, we really look forward to welcoming you back to Mercure Budapest City Center upon your next visit in Budapest. Kind regards, Nándor Iváncsics General Manager

GREAT

TripAdvisor rating 5.0/5

nicoleo358 TripAdvisor review

I knew that this hotel is in the city center, but i didnt expect to be in the heart of the city. Nice staff, very helpfull. I booked a triple room and we had a big surprise! it was like an apartment, two rooms in one, 2 bathrooms, was just perfect! The breakfast is GREAT! so much food, so much flavours. This hotel is very close to stores, starbucks, anything. They also have parking. And right next to the door of the hotel, it s an italian restaurant where the food is DELICIOUS! One of the best hotels I ve ever stayed.

Dear nicoleo358, First and foremost, I would like to thank you for choosing our hotel and taking your time to write your feedback concerning your recent stay in Budapest. I am truly glad to see that you enjoyed your stay with us and your given room particularly met your expectations. It is even more pleasure to hear that you especially liked the service provided by our young, talented colleagues. I will not hesitate to share your kind words with the team, as such wonderful feedback ensures all of us that we are on the right path. Thank you for your support here, on TripAdvisor. We really look forward to welcoming you again in Mercure Budapest City Center in the future. Kind regards, Nándor Iváncsics General Manager

Great place but not now...

TripAdvisor rating 2.0/5

970sivanf Couples - TripAdvisor review

The hotel is in an excellent location, the employees are kind, clean rooms, nice breakfast. One problem that made the stay at the hotel a low score is the fact that serious renovations are taking place outside the room window and there is noise starting at 06:15 in the morning. If we had known this before going on vacation, we probably would not have chosen this hotel. When you want to go on vacation, you also want peace.

Dear 970sivanf, First of all, I would like to thank you for taking your time to write a summary concerning your stay with us on this platform as well. Please accept my apologies once again for the inconveniences you have faced during your stay. As guest satisfaction is one of our top priority, we are taking all reviews extremely seriously. We strive every day to go the extra mile for our guests therefore your comments are very well noted and we are going to do our best to learn from it and to improve. While I wish you have had a better experience with us, I truly hope to have the opportunity to welcome you back to our hotel in the future. Kind regards, Nándor Iváncsics General Manager

In partnership with TripAdvisor

Other web-users rate our hotel

  • 1,034 reviews 9.5/10 Location
  • 866 reviews 6/10 Room
  • 858 reviews 8.6/10 Service
  • 11 reviews 7.5/10 WiFi
  • 587 reviews 7.8/10 Breakfast
  • 514 reviews 3.1/10 Comfort
  • 366 reviews 7.7/10 Cleanliness
  • 229 reviews 3.6/10 Amenities

Powered by Trustyou

All our hotels in Budapest