Mercure Budapest City Center Hotel 4 stars

Customer review rating (ALL Rating) 4.6/5 827 reviews

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Mercure Budapest City Center Hotel - Image 1
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Mercure Budapest City Center Hotel - Image 3
Mercure Budapest City Center Hotel - Image 4
Vaci utca 20, NTAK: SZ19000376, szálloda, 1052 BUDAPEST, Hungary

Description

Hotel extras

  • Completely renovated hotel with freshly designed rooms, inspired by Budapest

  • Best location in the heart of the city

  • Brand new Winestone restaurant with unique wine selection

  • Complimentary coffee and tea making facility in the room

  • Free wifi access in the entire area of the hotel

Our accommodation(s)

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Hotel location

Mercure Budapest City Center Hotel

Vaci utca 20, NTAK: SZ19000376, szálloda
1052 BUDAPEST
Hungary

GPS:47.494183, 19.052557

Telephone
Fax +36 1 485 3111

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

WINESTONE CITY CENTER

Winestone City Center pairs accessible, regional-inspired cuisine with a creative selection of Hungarian and international wines, in a vibrant and sophisticated setting.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.6/5  827 reviews

TripAdvisor Rating  4.1/5  763 reviews

Customer review rating 1.5/5

Vadim Z. Business - Confirmed reviews ALL

I often use Mercure, love this chain, but first time here in Budapest and first time i am so disappointed. Nice hotel. BUT 1.Room/bed: The pillows were terrible. Four pillows, all the are same . Very rigid, square, very thin to sleep on one and too thick to sleep on two. Looks like these pillows are designed for chairs to sit on them and wrapped in pillowcases. 2. Temperature in the room is not adjustable. Too hot . Thermostat runs A/C , but it didn't work, just buzzed too loud and started to smell. Heater next to window was off and cold, but it was still too hot. 3. Bathroom: tap on the sink - hot water on the left but Tap in the shower - hot water on the right:-) Not a big deal , but there are standards , guys! 4. I put on my door the tag to not disturb me, "i am dreaming", but service knocked to ask me if i used the mini bar! Really!? Is it urgent? Not possible on check out? 5. Restaurant: Great service, BUT! I took burger. It was delicious. But it was the smallest burger i ever seen in my life! Size of whole burger was like tennis ball! And it wasn't cheap. The cost was like normal size (~15 euro) Inform us in your menu, that it is piccolo burger or mini burger or baby burger!

Customer review rating 5.0/5

Mykhailo I. Solo - Confirmed reviews ALL

Very nice room, breakfast perfect.

Dear Mykhailo I., Thank you very much for taking the time to share your feedback regarding your recent stay with us. I am delighted to hear that you enjoyed your room and that the breakfast met your expectations. Should your travels bring you back to Budapest, we would be pleased to welcome you again for another enjoyable stay. Kind regards, Anna Füzi General Manager

Disappointed

TripAdvisor rating 1.0/5

ملتقي الدانة ا TripAdvisor review

It was Abad experience Staff very rude and racist towards arbs which not acceptable from staff in such hotel. Reported to duty manager and he ignored my complaint. No bellman to carry luggage. No slaper no Tothbrash It is the worst experience and worst hospitality I have ever seen. I was treated very badly with my family. Not recommended this hotel to anyone. Be aware of unprofessional staff and management.

Customer review rating 4.5/5

Yvon K. Business - Confirmed reviews ALL

I arrived around 12 and my room was already ready, that was a nice surprise. Breakfast was great, lots of choice, veggies, eggs, lots of healthy food. I also enjoyed the fitness room.

Dear Yvon K., Thank you very much for taking the time to share your kind feedback regarding your recent stay with us. I am delighted to hear that our central location, the friendliness of our team, and the quietness of your room all contributed to a pleasant experience. It is wonderful to know that your room was ready upon your arrival and that our breakfast selection and fitness room met your expectations. Providing a comfortable and welcoming stay is always our priority, and your comments are truly appreciated. We hope to have the pleasure of welcoming you back on your next visit to Budapest. Kind regards, Anna Füzi General Manager

do not come with any expectations

TripAdvisor rating 1.0/5

MobileA TripAdvisor review

Location was ok, but apart from that it was a terrible experience compared to the expectations. I've arrived at 10am and they told me I can only checkin at 3pm, and when I've asked the checkout time they've said it's 12. And if I would like to checkin earlier I should be paying 10 euros per hour. ??? The room was so airless that every morning I got up with a headache. There are almost none bathroom amenities. And I cannot say the rooms are cleaned, just tidied. And I am coming to worst part: Breakfast! There are no omlettes or any kind of fried or pan eggs, just scrambled eggs which I suspect was made of eggs! And there are almost none chese. No orange juice. I had to eat boiled eggs everday.

Dear MobileA, While receiving feedback of this nature is never easy, we truly appreciate you taking the time to share your thoughts. Guest satisfaction is of paramount importance to us, and we take all feedback seriously, especially when it reflects dissatisfaction. We are sorry to learn that our check-in and check-out schedule, including the early check-in fee, did not meet your expectations. Regarding breakfast, we continuously strive to enhance both the variety and quality of our offerings to cater to the diverse preferences of our guests. Similarly, we aim to provide a comfortable room environment for a pleasant and restful stay. We understand that preferences can vary, and we regret if we fell short in meeting your expectations on this occasion. Should your travels bring you back to this area, we hope you will consider giving us another chance to welcome you for an even better stay. Kind regards, Anna Füzi General Manager

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Other web-users rate our hotel

  • 1,048 reviews 9.6/10 Location
  • 929 reviews 6/10 Room
  • 734 reviews 8.5/10 Service
  • 20 reviews 4.8/10 WiFi
  • 543 reviews 3.4/10 Comfort
  • 538 reviews 8.1/10 Breakfast
  • 360 reviews 7.7/10 Cleanliness
  • 151 reviews 5.6/10 Food

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.