Mercure Budapest City Center Hotel 4 stars

Customer review rating (ALL Rating) 4.6/5 806 reviews

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Mercure Budapest City Center Hotel - Image 1
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Mercure Budapest City Center Hotel - Image 3
Mercure Budapest City Center Hotel - Image 4
Vaci utca 20, NTAK: SZ19000376, szálloda, 1052 BUDAPEST, Hungary

Description

Hotel extras

  • Completely renovated hotel with freshly designed rooms, inspired by Budapest

  • Best location in the heart of the city

  • Brand new Winestone restaurant with unique wine selection

  • Complimentary coffee and tea making facility in the room

  • Free wifi access in the entire area of the hotel

Our accommodation(s)

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Hotel location

Mercure Budapest City Center Hotel

Vaci utca 20, NTAK: SZ19000376, szálloda
1052 BUDAPEST
Hungary

GPS:47.494183, 19.052557

Telephone
Fax +36 1 485 3111

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

WINESTONE CITY CENTER

Winestone City Center pairs accessible, regional-inspired cuisine with a creative selection of Hungarian and international wines, in a vibrant and sophisticated setting.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.6/5  806 reviews

TripAdvisor Rating  4.1/5  766 reviews

Customer review rating 4.5/5

Robert T. Couples - Confirmed reviews ALL

Happy with all aspects especially the availability of the Privilege Boutique. Staff in all areas were extremely good. Special mention to the Maître de at the restaurant for breakfast, and the housekeeper

Dear Robert T., Thank you for taking the time to share your feedback following your recent stay with us. It is a pleasure to read that you were happy with all aspects of your visit and especially appreciated the availability of the Privilege Boutique. Your kind words about our team across all areas are truly valued, including those whose efforts you specifically noticed during your stay. Your recognition will certainly be shared with them, as it is a great source of motivation. Should your travels bring you back to Budapest, we would be delighted to welcome you again. Kind regards, Anna Füzi General Manager

Customer review rating 3.5/5

Ora C. Couples - Confirmed reviews ALL

While breakfast offers a large selection, the choices are very plain and common: there should be some more effort put into it. Fruit juices and coffee not up to standard. Espresso machine in the room was a lifesaver and nice touch.

Customer review rating 3.0/5

Eman M. Couples - Confirmed reviews ALL

The hotel is clean and central but there’s a huge room for improvement when it comes to breakfast. The quality and presentation of the hot food wasn’t a 4 star quality. As a vegetarian I couldn’t eat any of what was provided. I stayed for three nights so I requested omelette but - unlike other hotels in the same category - the staff accommodated my request only once. I expected to see more Hungarian food. I booked a room with privileges which made my stay better. The good quality of juices and snacks in the privilege room compensated for the poor breakfast quality

Just perfect.....

TripAdvisor rating 5.0/5

Yosef250 TripAdvisor review

We stay for 4 nights in december 2025, and it was just perfect. Amaizing stuff, very good breakfast, very clean, and the location is the best in budapest. The room are very clean, there is everything you need. Just a little small room. For sure i will be back next time.

Dear Yosef250, Thank you very much for sharing your wonderful feedback following your stay with us. I am delighted to hear that you enjoyed your four-night stay and that our team, breakfast, and central location all contributed positively to your experience. It is great to know that your room met your needs and was well equipped, even though the size was slightly smaller than expected. Your kind words are truly appreciated, and we look forward to welcoming you back on your next visit to Budapest. Kind regards, Anna Füzi General Manager

SECOND TIME IN THIS HOTEL

TripAdvisor rating 3.0/5

meital z TripAdvisor review

Hello everyone, We returned from the hotel a week ago and this was our second time we stayed there. We didn't have breakfast at the hotel, because I wasn't thrilled with it the previous time, so I preferred to take only the Privilege room , which turned out to be the wrong decision. We chose the Privilege room again because we thought we would return to the same pleasant experience we had two and a half years ago. And Unfortunately, it didn't happen. In correspondence with the hotel before I arrived, I was told that the Privilege Boutique is in a new location and that they hope I will enjoy its change. When I arrived at the hotel, I was amazed by its new and small location, a small room with glass walls, without a large selection in terms of food, without seating, in short, it's not an upgrade! And the disturbing thing is that the hotel's official website has a picture of the previous Privilege Boutique! Something that I think should be fixed immediately so that guests should not be surprised. A good word on the subject is that I corresponded by email with the hotel's deputy general manager, and he accepted my complaints and gave us a discount on the privilege addition, I thank him for that. The hotel's location is the best thing about it, it is on a central street, close to the Christmas markets, and to major sites. We stayed at room 1007, The room was nice, small, with separate beds and it was cleaned every day. Unfortunately I didn't have a view even though I got a room on the higher floor facing Vaci Street (I don't know if there is a city view from other rooms in the hotel, and this is something that is important to me). I will add that when we got to the room at night, there was no liquid soap in the bathroom, and the TV didn't work. Room service came immediately to replace the soap for us, and the TV was taken care of the next day. Check-in at night was fast, and the receptionist was very nice, in general the staff working at the reception is very nice and kind! This is something that Mercure hotels that I have visited in other cities around the world have in common. Overall the hotel is quiet, in a great location with kind service. Best Regards, Ms Meital Zofy Israel

Dear Ms Zofy, Thank you for taking the time to share your feedback following your recent stay with us. I am delighted to hear that you enjoyed our central location, the quiet atmosphere of the hotel, and the friendliness and helpfulness of our team. In line with your preferences, we also assigned you to our highest guest floor with a view facing Váci Street, aiming to provide the most comfortable and suitable experience. Regarding the Privilege Boutique, we note your impressions. While it is physically smaller than the previous location, it offers an upgraded selection in terms of product quality compared to your last stay, and we are sorry if it may not have matched your expectations.. At the same time, we are glad that you were able to discuss your observations with our Deputy General Manager, and that a suitable solution was provided. We also appreciate your comments about your overall stay, which help us better understand our guests’ needs and support our ongoing efforts to continually enhance the guest experience. Should your travels bring you back to the city, we hope to have the opportunity to welcome you back in the future for a visit that fully meets your expectations. Kind regards, Anna Füzi General Manager

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Other web-users rate our hotel

  • 1,034 reviews 9.6/10 Location
  • 930 reviews 6/10 Room
  • 724 reviews 8.5/10 Service
  • 20 reviews 5/10 WiFi
  • 544 reviews 3.4/10 Comfort
  • 534 reviews 8.1/10 Breakfast
  • 357 reviews 7.7/10 Cleanliness
  • 146 reviews 5.8/10 Food

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