Mercure Budapest City Center Hotel 4.5 stars

Customer review rating (ALL Rating) 4.6/5 1,034 reviews

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Mercure Budapest City Center Hotel - Image 1
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Vaci utca 20, NTAK: SZ19000376, szálloda, 1052 BUDAPEST, Hungary

Description

Hotel extras

  • Completely renovated hotel with freshly designed rooms, inspired by Budapest

  • Best location in the heart of the city

  • Brand new Winestone restaurant with unique wine selection

  • Complimentary coffee and tea making facility in the room

  • Free wifi access in the entire area of the hotel

Our accommodation(s)

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Hotel location

Mercure Budapest City Center Hotel

Vaci utca 20, NTAK: SZ19000376, szálloda
1052 BUDAPEST
Hungary

GPS:47.494183, 19.052557

Telephone
Fax +36 1 485 3111

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

WINESTONE CITY CENTER

Winestone City Center pairs accessible, regional-inspired cuisine with a creative selection of Hungarian and international wines, in a vibrant and sophisticated setting.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.6/5  1,034 reviews

TripAdvisor Rating  4.0/5  733 reviews

Excellent location

TripAdvisor rating 4.0/5

madhu931 Families - TripAdvisor review

I stayed at this hotel for 3 nights with my daughter whilst visiting the Xmas markets. The location of the hotel is perfect as walking distance to all the markets and also the river Danube . Check in was quick , rooms adequate for a city location and the hotel well maintained. We had breakfast included which was plentiful , fresh and a variety of choices . The hotel has a nice bar . Overall a nice hotel with everything in close proximity.

Dear madhu931, Thank you for taking the time to share your kind feedback with us. I am delighted to hear that you and your daughter enjoyed your visit and that our central location added convenience to your exploration of the Christmas markets and other attractions. It is also wonderful to know that you appreciated the quick check-in process, the variety and quality of our breakfast, and the comfort of our facilities. We are pleased to have made your stay a pleasant one and hope to welcome you back in the future for another memorable visit! Kind regards, Róbert Kovács General Manager

Great location but could be better.

TripAdvisor rating 3.0/5

Shortstraw79 TripAdvisor review

We have just come back from this hotel after a long weekend in Budapest, and we chose this because of its location. Which is 10/10 when it comes to the location, it is near the bus stop from the airport shuttle, close to the Christmas market and close to the Danube and other restaurants. When first entering the hotel it looks stunning and it is, all warm and charming. The staff were very friendly on check in and check out and they helped us with our bags in storage. Check in was easy. The reason for the score was due to the cleanness of the hotel, the main parts of the hotel were fine but the carpet in our room was dirty with marks on it, the lamp next to the bed also had marks on it, not very good at all. We went to breakfast which is the usual in City centre hotels but where we sat by the front door there was a ledge and it was thick in dust as well as some food bits, something you don't want to see in a food area. Staff in the restaurant were also too triggy happy to take your cups and plates, as in just as you had finished it was taken. I would stay for the location and the reception staff.

Dear Shortstraw79, Thank you for taking the time to share your feedback following your recent stay with us. I am delighted to hear that you enjoyed our central location and found it convenient for your visit to Budapest, including the proximity to the airport shuttle, Christmas markets, the Danube, and local restaurants. It is also wonderful to know that our staff made a positive impression with their friendly service at check-in and check-out. However, I regret to learn that certain aspects of your stay, particularly the cleanliness of your room and the breakfast area, did not meet your expectations. The concerns you raised are certainly not reflective of the high standards of service we strive to provide, and I sincerely apologize for any inconvenience this may have caused. Please rest assured that we are addressing these issues with the relevant departments to ensure that the necessary steps are taken to prevent similar occurrences in the future, and to ensure we consistently deliver the high standards of service we are committed to providing. While I wish your stay would have been entirely perfect, we would be honored to welcome you back and provide you with a fully enjoyable experience on your next visit to Budapest. Kind regards, Róbert Kovács General Manager

Good location

TripAdvisor rating 3.0/5

PMHodgson Couples - TripAdvisor review

A perfectly fine short stay hotel reminiscent of an airport hotel. The room was clean, the people friendly and the location great. The room was small, overly warm with the window being open the only way to cool things down, then noisy if you did this.

Dear PMHodgson, Thank you for taking the time to share your thoughts following your recent stay with us. I am pleased to hear that you found our location convenient, appreciated the cleanliness of your room, and enjoyed the friendliness of our team. However, I regret that the room temperature did not meet your preferences. While we understand that comfort preferences can vary from guest to guest, we truly appreciate your feedback, which has been carefully noted, and we will consider it as part of our ongoing efforts to enhance the overall experience for our guests. Should your travels bring you back to Budapest, we would be delighted to welcome you again and provide you with an even more comfortable stay. Kind regards, Róbert Kovács General Manager

Excellent location. Very nice and helpful staffs.

Customer review rating 5.0/5

Tong Business - Confirmed reviews ALL

Several meeting rooms available. Nice coffee break. Good organization of everything. Many thanks!

Dear Tong, First and foremost, I would like to express my sincere gratitude for choosing our hotel and for taking the time to complete our questionnaire. Your support here and on another review platform is greatly appreciated. It is a pleasure to hear that our central location and helpful team contributed to making your experience enjoyable. We are also pleased that our meeting facilities, coffee breaks, and overall organization met your needs and expectations. Should your travels bring you back to Budapest, we would be delighted to welcome you again and provide another wonderful experience. Kind regards, Kovács Róbert / Mr. Róbert Kovács General Manager MERCURE BUDAPEST CITY CENTER VÁCI UTCA 20., 1052 BUDAPEST, HUNGARY T +3…, F +3… E-mail: Ro… mercure.com | all.accor.com

Great location, comfortable beds nice size rooms and a good breakfast.

Customer review rating 4.5/5

Annette Friends - Confirmed reviews ALL

5 day trip with friends.

Dear Annette, Thank you for taking the time to share your feedback with us. I am delighted to hear that you had an enjoyable stay and that you were satisfied with our central location, comfortable accommodations, and the quality of our breakfast. It is wonderful to know that your trip with friends was a success, and we are happy to have contributed to making it a pleasant experience. Please rest assured that we are constantly reviewing feedback to ensure we continue improving and providing the best possible experience for our guests, and this includes your valuable comments. Should your travels bring you back to Budapest, we would love the opportunity to welcome you again and provide another memorable stay. Kind regards, Kovács Róbert / Mr. Róbert Kovács General Manager MERCURE BUDAPEST CITY CENTER VÁCI UTCA 20., 1052 BUDAPEST, HUNGARY T +3…, F +3… E-mail: Ro… mercure.com | all.accor.com

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Other web-users rate our hotel

  • 1,268 reviews 9.5/10 Location
  • 1,097 reviews 6.3/10 Room
  • 911 reviews 8.8/10 Service
  • 14 reviews 7.1/10 WiFi
  • 645 reviews 3.6/10 Comfort
  • 635 reviews 8.1/10 Breakfast
  • 415 reviews 8/10 Cleanliness
  • 25 reviews 7.6/10 Wellness Area

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.