Name: Mercure Budapest City Center Hotel
Address: BUDAPEST, 1052, HUNGARY
Telephone: (+36)1/4853100

Mercure Budapest City Center Hotel 4.5 stars

Customer review rating (ALL Rating) 4.5/5 711 reviews

ALLSAFE approved hotel

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Mercure Budapest City Center Hotel

Hotel for travellers looking for local and authentic experiences

Our Mercure Budapest City Center's team warmly welcomes you to the very heart of Budapest. Enjoy your city break or business trip at a fabulous location in the Hungarian capital and experience the best of the city just a few steps away from the Danube.

Hotel Manager

Experience the taste of Budapest from one of the freshly designed rooms in our completely renovated Mercure Budapest City Center. Feel the touch of downtown and be inspired by the architectural treasures, like Basilica, Parliament or Opera. After your day in the city, refresh your body in our well-equipped fitness room or relax during a massage. Visit our fantastic Winestone restaurant and get a taste of trendy cuisine accompanied by our Hungarian wine selection.

Váci street, Vörösmarty square, Synagogue, Jewish district, ruin pubs like the River Danube and Andrássy Avenue are at your feet. Benefit from the hotel central location and let us provide you with any information you might need during your stay.

Váci street, Vörösmarty square, Synagogue, Jewish district, ruin pubs, the River Danube and Andrássy Avenue are at your feet. Benefit from the hotel's central location and our Team will stay at your disposal during your memorable visit in town.

Hotel extras

Completely renovated hotel with freshly designed rooms, inspired by Budapest
Best location in the heart of the city
Brand new Winestone restaurant with unique wine selection
Complimentary coffee and tea making facility in the room
Free wifi access in the entire area of the hotel

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Our accommodation(s)

Enjoy yourself to one of our freshly designed Superior room or choose our Superior Privilege room with extended services like access to the prestigious Privilege Lounge .

Superior room with the touch of Budapest - exclusive comfort with double bed

Accessible room

Max. number of persons: 2
Area: From 18 m² / 193 sq ft
Views: City View, Courtyard View Note

*Subject to availability

Wireless internet in your room
Free in Room Mineral Water
Coffee/tea making facilities
Satellite/cable colour TV
Business Desk(...)

Superior room with the touch of Budapest - exclusive comfort with two separate beds

Max. number of persons: 2
Area: From 18 m² / 193 sq ft
Views: Courtyard View Note

*Subject to availability

Wireless internet in your room
Free in Room Mineral Water
Coffee/tea making facilities
Satellite/cable colour TV
Business Desk(...)

Privilege room with the touch of Budapest - exclusive comfort with privilege services

Max. number of persons: 2
Area: From 18 m² / 193 sq ft
Views: Courtyard View, City View Note

*Subject to availability

Wireless internet in your room
Free in Room Mineral Water
Coffee/tea making facilities
Satellite/cable colour TV
Business Desk(...)

Privilege room with the touch of Budapest-exclusive comfort with privilege services, twin beds

Max. number of persons: 2
Area: From 18 m² / 193 sq ft
Views: City View, Courtyard View Note

*Subject to availability

Wireless internet in your room
Coffee/tea making facilities
Satellite/cable colour TV
Business Desk
Nespresso machine(...)

My Room - Taste of Hungary - exclusive comfort with privilege services

Max. number of persons: 2
Area: From 18 m² / 193 sq ft
Views: City View, Courtyard View Note

*Subject to availability

Wireless internet in your room
Free in Room Mineral Water
Coffee/tea making facilities
Satellite/cable colour TV
Business Desk(...)

Superior Non Smoking Room with 1 double bed and 1 single bed

Max. number of persons: 3
Area: From 18 m² / 193 sq ft
Views: Courtyard View, City View Note

*Subject to availability

Wireless internet in your room
Free in Room Mineral Water
Coffee/tea making facilities
Satellite/cable colour TV
Business Desk(...)

Hotel location

Mercure Budapest City Center Hotel

Vaci utca 20, NTAK: SZ19000376, szálloda
1052 BUDAPEST
Hungary

Tel: +36 1 485 3100

Fax: +36 1 485 3111

LINE 15: SZERVITA TER
METRO BLUE LINE: 3 FERENCIEK TERE
METRO RED LINE: 2 DEÁK TÉR
METRO YELLOW LINE: 1 VÖRÖSMARTY TÉR
BY TRAM: 2 VIGADO TER

By plane
LISZT FERENC At 20km / 12 miles - Shuttle paying
By train
EASTERN RAILWAY At 2km / 1 miles
By train
FERENCIEK TERE At 0km / 0 miles
By train
SOUTHERN RAILWAY At 2km / 1 miles
By train
WESTERN RAILWAY At 2km / 1 miles

GPS:47.494183, 19.052557

Hotel services

Check-in from 15h00 - Check out up to 12h00

In summary

On site

Car park
Shuttle
Restaurant
Wheelchair accessible hotel
Well-being
Air conditioning
Wi-Fi
Breakfast
Bar
Meeting rooms

Winestone City Center

Winestone City Center pairs accessible, regional-inspired cuisine with a creative selection of Hungarian and international wines, in a vibrant and sophisticated setting.

Good location, very convenient

Paul V. D. W. Business - 5/11/2022 Confirmed reviews ALL

Nice room, good location, friendly and helpful staff.

Dear Paul van der W., First and foremost I would like to thank you for choosing our hotel and for taking your time to fill in our questionnaire. I was more than happy to see from your answers and high scores that you had a nice time at our hotel. It is lovely to hear that you could take advantage of our optimal location in the center of Budapest and I am very proud to read that the service provided by our team met your expectations as well. I will not hesitate to share your kind words with them, as such wonderful feedback ensures all of us that we are on the right path. On the other hand I am really sorry for the inconvenience you experienced during your stay. We strive every day to go the extra mile for our guests therefore your comments are very well noted and we are going to do our best to learn from it and to improve. Thank you once again for your stay and review and I hope we will have the chance to welcome you back in our hotel in the near future. Kind regards, Iváncsics Nándor / Mr. Nándor Iváncsics General Manager MERCURE BUDAPEST CITY CENTER VÁCI UTCA 20., 1052 BUDAPEST, HUNGARY T +3…, F +3… E-mail: H6… mercure.com | all.accor.com

well located

Cindi B. Families - 5/10/2022 Confirmed reviews ALL

we enjoyed our stay. the staff were wonderful, helpful and nice. the only complaint i would have was the tub/shower. It was really difficuly to get in and out of the tub. I am only 5'2" and it was a challenge every time i wanted to shower.

Dear cindi b., First of all, I would like to thank you for choosing our hotel for your stay in Budapest. I am glad to hear that you had a nice time at our hotel as a member of the ALL AccorHotels loyalty program. It is lovely to read that the service provided by our team met your expectations and that you especially liked our central location that all interesting points of the capital are within walking distance. Your satisfaction serves as the best source of motivation for all of us to provide service excellence further on. On the other hand, I was distressed to read your lines about the inconveniences you have faced during your stay, let me express my sincerest apologies for the happenings. I would like to kindly ask you, please next time do not hesitate to share your personal concerns in the hotel, in order to find the proper solution for you. Thank you once again for your kind feedback and I truly hope to have the opportunity in the future to welcome you back in Mercure Budapest City Center. Kind regards, Iváncsics Nándor / Mr. Nándor Iváncsics General Manager MERCURE BUDAPEST CITY CENTER VÁCI UTCA 20., 1052 BUDAPEST, HUNGARY T +3…, F +3… E-mail: H6… mercure.com | all.accor.com

well located,clean and renovated rooms,very good breakfest,professional hotel team

M. Z. Couples - 5/10/2022 Confirmed reviews ALL

cooperative stuff,enjoyed stay at the hotel.clean and comfort rooms

Dear M. z., First and foremost I would like to thank you for choosing our hotel and for taking your time to fill in our questionnaire. Your review is highly appreciated. I was more than happy to see from your answers and high scores that you were very satisfied with our hotel and services from every aspects. I will not hesitate to share your kind words with our team, as such wonderful feedback ensures all of us that we are on the right path. Thank you once again for your kind evaluation and I do hope your next stay will be as pleasant as the previous one. Kind regards, Iváncsics Nándor / Mr. Nándor Iváncsics General Manager MERCURE BUDAPEST CITY CENTER VÁCI UTCA 20., 1052 BUDAPEST, HUNGARY T +3…, F +3… E-mail: H6… mercure.com | all.accor.com

Excellent location

Linda Friends - 5/9/2022 Confirmed reviews ALL

Excellent location. Great staff!

Dear Linda, First of all, I would like to thank you for choosing our hotel for your stay in Budapest and for taking the time to share your experience with me. I was absolutely amazed to read that we have been beyond your expectations. I will not hesitate to share your kind words with the Team of our hotel, as such wonderful feedback ensures all of us that we are on the right path. Should you be member of the Google or Tripadvisor community, please help other travelers to make the right choice by sharing your experience on their platform as well, it would mean a lot for us! Linda, let me thank you once again for your stay and uplifting review, and I truly hope to have the opportunity to host you again in the Mercure Budapest City Center upon your next visit in Budapest. Kind regards, Iváncsics Nándor / Mr. Nándor Iváncsics General Manager MERCURE BUDAPEST CITY CENTER VÁCI UTCA 20., 1052 BUDAPEST, HUNGARY T +3…, F +3… E-mail: H6… mercure.com | all.accor.com

Great location, clean, and enjoyable experience.

Anonymous Solo - 5/8/2022 Confirmed reviews ALL

I was unable to adjust the temperature in my room. I reported this to the front desk and was told that maintenance would check it out. Unfortunately, my room was very warm durning the stay. However, since I was out of the room most of the time, I managed okay.

Dear Valued Guest, First of all, I would like to thank you for taking the time to share your opinion regarding your stay in our hotel. Your feedback is highly appreciated. I am delighted to read that you could take advantage of our optimal location in the center of Budapest and the hotel cleanliness met your expectations as well. On the other hand I was distressed to read your lines about the inconveniences you have faced during your stay, please accept my sincerest apologies for the happenings. I appreciate that you have highlighted your concerns, because we are continuously striving to improve the quality of our services and your review helps us to do so. Thank you once again for your kind words and I truly hope to have the opportunity in the future to welcome you back in Mercure Budapest City Center. Kind regards, Iváncsics Nándor / Mr. Nándor Iváncsics General Manager MERCURE BUDAPEST CITY CENTER VÁCI UTCA 20., 1052 BUDAPEST, HUNGARY T +3…, F +3… E-mail: H6… mercure.com | all.accor.com

Good location and staff, old building a little tired

Toni Solo - 5/7/2022 Confirmed reviews ALL

Great location, attentive and knowledgeable staff, good wine bar restaurant

Dear Toni, First of all, I would like to thank you for taking the time to share your opinion regarding your stay in our hotel. It is a real pleasure for me that you were satisfied with our location and the service provided by our team met your expectations as well. On the other hand I was distressed to read your lines about the inconveniences you have faced during your stay. As guest satisfaction is one of our top priority, we are taking all feedbacks extremely seriously, especially from our loyal clients like you. We strive every day to go the extra mile for our guests therefore your comments are very well noted and we are going to do our best to learn from it and to improve. Thank you once again for your kind words and I truly hope to have the opportunity in the future to welcome you back in Mercure Budapest City Center. Kind regards, Iváncsics Nándor / Mr. Nándor Iváncsics General Manager MERCURE BUDAPEST CITY CENTER VÁCI UTCA 20., 1052 BUDAPEST, HUNGARY T +3…, F +3… E-mail: H6… mercure.com | all.accor.com

Good service, good location, good food, very clean facilities

Anonymous Friends - 5/7/2022 Confirmed reviews ALL

Excellent experience

Dear Valued Guest, First of all, I would like to thank you for choosing our hotel for your stay in Budapest and for taking the time to share your experience with me. I am very proud to read that the service provided by our team met your expectations and that you especially liked our cleanliness and central location that all interesting points of the capital are within walking distance. I will not hesitate to share your kind words with our staff, as such wonderful feedback ensures all of us that we are on the right path. Thank you once again for your stay and feedback, and I truly hope to have the opportunity to host you again in the Mercure Budapest City Center upon your next visit in Budapest. Kind regards, Iváncsics Nándor / Mr. Nándor Iváncsics General Manager MERCURE BUDAPEST CITY CENTER VÁCI UTCA 20., 1052 BUDAPEST, HUNGARY T +3…, F +3… E-mail: H6… mercure.com | all.accor.com

Well located, kind personnel

Zoran M. Families - 5/6/2022 Confirmed reviews ALL

Stay was good, solution was found for two connected rooms even I didn't book room in advance. However, paying with reward points was not so smooth. Finally, only half points were used, even I wanted to use them all. That is why I spent more money from bank card than I expected. I suppose some additional training is required in order to make such service clear for all front desk personnel. I am convinced that kind personnel tried to do their best as possible.

Dear Zoran M., First of all, I would like to thank you for choosing our hotel for your stay in Budapest. I am glad to read that you had a nice time at our hotel as a member of the ALL AccorHotels loyalty program. It is a special pleasure to see your positive comment regarding our staff and that you could take advantage of our optimal location in the center of Budapest. On the other hand I am really sorry for the inconvenience you experienced regarding the payment with your points and because of the construction works in our neighborhood. As guest satisfaction is one of our top priority, we are taking all feedbacks extremely seriously, especially from our loyal clients like you. We strive every day to go the extra mile for our guests therefore your comments are very well noted and we are going to do our best to learn from it and to improve. While I wish you have had a better experience with us, I truly hope to have the opportunity in the future to welcome you back in Mercure Budapest City Center. Kind regards, Iváncsics Nándor / Mr. Nándor Iváncsics General Manager MERCURE BUDAPEST CITY CENTER VÁCI UTCA 20., 1052 BUDAPEST, HUNGARY T +3…, F +3… E-mail: H6… mercure.com | all.accor.com

Great location in the heart of the city

Tracey B. Friends - 5/5/2022 Confirmed reviews ALL

Location made all of the sights, restaurants and bars highly accessible.

Dear Tracey B., First of all, I would like to thank you for choosing our hotel and for taking your time to fill in our questionnaire. It seems from your answers and high scores that you had a nice time at our hotel. I am very proud to read that you especially liked our central location that all interesting points of the capital are within walking distance. Your satisfaction is a great source of motivation for our team. On the other hand, please be assured that your comments concerning the critical points were forwarded to the entire management team in order to improve on our services. Thank you once again for your kind feedback and I hope you will return to our hotel in the near future. Kind regards, Iváncsics Nándor / Mr. Nándor Iváncsics General Manager MERCURE BUDAPEST CITY CENTER VÁCI UTCA 20., 1052 BUDAPEST, HUNGARY T +3…, F +3… E-mail: H6… mercure.com | all.accor.com

Rundown 4 star hotel in desperate need of a make-ovee

Peter Friends - 5/5/2022 Confirmed reviews ALL

Check-in was quick, friendly staff but no one even suggested a free upgrade even though it was my best friend's birthday. Room was ok with complementary sweets and bottles of water. Airconditioning didn't work properly so most of the time we felt like we were sleeping in a sauna. Bathroom was the size of a shoebox which made my companion feel claustrophobic. Not a great experience all in all for a hotel of the Accor group.

Dear Peter, First of all, I would like to thank you for taking the time to share your opinion regarding your stay in our hotel. On the other hand I was distressed to read your lines about the given room, so I closely monitored this case. In your reservation a Superior room has been booked and my colleagues accommodated you in a Privilege room, which is a higher category. Please accept my apologies in case the complimentary upgrade has not been communicated properly to you and thus you had the feeling not being recognized and not receiving any room upgrade. As guest satisfaction is one of our top priority, we are taking all feedbacks extremely seriously, especially from our loyal clients like you. I truly feel sorry that the service we were providing for you was not up to your expectations. We strive every day to go the extra mile for our guests therefore your comments are very well noted and we are going to do our best to learn from it and to improve. While I wish you have had a better experience with us, I truly hope to have the opportunity in the future to welcome you back in Mercure Budapest City Center and to show the real level of our service. Kind regards, Iváncsics Nándor / Mr. Nándor Iváncsics General Manager MERCURE BUDAPEST CITY CENTER VÁCI UTCA 20., 1052 BUDAPEST, HUNGARY T +3…, F +3… E-mail: H6… mercure.com | all.accor.com

Excellent hotel!!!

dalivacation 5/5/2022 TripAdvisor review

Excellent hotel !! The best location in Budapest!! We enjoy the lounge- food wad good. Perfect breakfast. the room was great except the fact that the air condition dose not work and sometimes it was hot in the room. We definitely come again

Dear dalivacation, Thank you for taking the time and post your review about our hotel and your experience with the readers of Tripadvisor and me! I am delighted to see that you enjoyed your stay with us and you could take advantage of our optimal location in the center of Budapest. It's a special pleasure for me that you were satisfied with our Privilege service and breakfast selection as well. Your satisfaction is a great source of motivation for our team. On the other hand, I was distressed to read your lines about the inconveniences you have faced during your stay. I appreciate that you have highlighted this issue, because we are continuously striving to improve the quality of our services and your feedback helps us to do so. Thank you once again for your kind review and I truly hope to have the opportunity in the future to welcome you back in Mercure Budapest City Center. Kind regards, Nándor Iváncsics General Manager

Very accomodating, pleasant, a relaxing escape in a beautifully energised city.

Sharon Friends - 5/4/2022 Confirmed reviews ALL

I was placed in a room that was adjoined to another room and unfortunately the occupants in the room I was adjoined to completely woke me up out of sleep when they returned to their room at midnight. I requested to change rooms as I knew I would not be able to sleep with the noise and I was able to get a new room immediately and seamlessly. Even with this slight glitch, the stay was fully enjoyable and satisfying. The only suggestion I would have is to include bacon in the breakfast buffet : ))

Dear Sharon, First of all, I would like to thank you for taking the time to share your opinion regarding your stay in our hotel. Your feedback is highly appreciated. It is lovely to read that you enjoyed your stay with us. I am very proud to see that the service provided by our team especially met your expectations. Your satisfaction is a great source of motivation for them. On the other hand I am really sorry for the inconveniences you have faced during your stay. As guest satisfaction is one of our top priority, we are taking all feedbacks extremely seriously, so please be assured that your comments were forwarded to the entire management team in order to improve on our services. Thank you once again for your kind review and I hope we will have the chance to welcome you back in our hotel in the near future. Kind regards, Iváncsics Nándor / Mr. Nándor Iváncsics General Manager MERCURE BUDAPEST CITY CENTER VÁCI UTCA 20., 1052 BUDAPEST, HUNGARY T +3…, F +3… E-mail: H6… mercure.com | all.accor.com

Well located

Carlos D. P. Couples - 5/4/2022 Confirmed reviews ALL

It was good even though, the hotel room was extremely noisy we could hear all movements on top and bottom floor.

Dear Carlos De P., First and foremost I would like to thank you for choosing our hotel and for taking your time to fill in our questionnaire. Your feedback is highly appreciated. It seems from your answers and scores that generally you had a nice time at our hotel. I am very proud to read that you especially liked our central location that all interesting points of the capital are within walking distance. On the other hand I was distressed to see your lines about the inconveniences you have faced during your stay. Please be assured that your comments concerning the critical points were forwarded to the entire management team. We are continuously striving to improve the quality of our services and your feedback helps us to do so. Thank you once again for your kind review and I hope we will have the chance to welcome you back in our hotel in the near future. Kind regards, Iváncsics Nándor / Mr. Nándor Iváncsics General Manager MERCURE BUDAPEST CITY CENTER VÁCI UTCA 20., 1052 BUDAPEST, HUNGARY T +3…, F +3… E-mail: H6… mercure.com | all.accor.com

Pleasant Stay right in the City Center

Fabius Couples - 5/3/2022 Confirmed reviews ALL

Very pleasant reception team, great and clean rooms, situated right in the city center, with shopping, restaurants and sightseeing all easily reachable either by foot or by the closely situated public transport options. Just what you would want for a weekend trip to Budapest.

Dear Fabius, First of all, I would like to thank you for choosing our hotel for your stay in Budapest. I am glad to read that you had a nice time at our hotel as a member of the ALL AccorHotels loyalty program and were satisfied with the benefits received. Please be assured that I take all feedback extremely seriously, especially from our loyal clients like you. I will not hesitate to share your kind words with the team of our hotel, as such wonderful review ensures all of us that we are on the right path. Thank you once again for your stay and uplifting evaluation, and I truly hope to have the opportunity to host you again in the Mercure Budapest City Center upon your next visit in Budapest. Kind regards, Iváncsics Nándor / Mr. Nándor Iváncsics General Manager MERCURE BUDAPEST CITY CENTER VÁCI UTCA 20., 1052 BUDAPEST, HUNGARY T +3…, F +3… E-mail: H6… mercure.com | all.accor.com

Well located but low quality

Raluca Families - 5/3/2022 Confirmed reviews ALL

Everything was low wuality in this hotel: from the water taps and toilet seat in the bathroom, to the mattress on the bed which was moving under us all the time. You could hear the fan in the bathroom in your sleep at night, of the partner needed the bathroom. Not to say we went to breakfast and to be honest its a long time since i have eaten such a cheap ham. Not to many things to choose from at breakfast. Very well located, but its not worth the money. I dont want to come back.

Dear Raluca, First of all, I would like to thank you for taking the time to share your opinion regarding your stay in our hotel. On the other hand I feel wholeheartedly distressed that you feel we did not reach your expectations. As guest satisfaction is one of our top priority, we are taking all feedbacks extremely seriously, especially if it reflects dissatisfaction like yours. I truly feel sorry that the hotel was not up to your standards as we strive every day to go the extra mile for our guests. While I wish you had a better experience with us, it is a review that we learn from and use to improve. Thank you once again for your constructive evaluation, and I still hope to have the opportunity to gain back your trust in our hotel and services. Sincerely, Iváncsics Nándor / Mr. Nándor Iváncsics General Manager MERCURE BUDAPEST CITY CENTER VÁCI UTCA 20., 1052 BUDAPEST, HUNGARY T +3…, F +3… E-mail: H6… mercure.com | all.accor.com

Good location

T Friends - 4/29/2022 Confirmed reviews ALL

Nice hotel in central location Great breakfast our hotel room was too warm which we struggled to cool without opening the window & the pillows were hard so did not sleep too well

Dear T, First and foremost I would like to thank you for choosing our hotel and taking your time to write a short summary about your stay. It's a real pleasure for me that you were satisfied with our breakfast selection and the location of the hotel. On the other hand I was distressed to read your lines about the inconveniences you have faced during your stay, please accept my sincerest apologies for the happenings. Please be assured that your comments were forwarded to the entire management team in order to improve on our services. I would like to kindly ask you, please next time do not hesitate to share your personal concerns in the hotel, in order to find the proper solution for you, maybe with different type of pillows which are available in a wide selection upon request in our hotel. Thank you once again for your kind feedback and I do hope you will give us the chance to welcome you back in the near future. Kind regards, Iváncsics Nándor / Mr. Nándor Iváncsics General Manager MERCURE BUDAPEST CITY CENTER VÁCI UTCA 20., 1052 BUDAPEST, HUNGARY T +3…, F +3… E-mail: H6… mercure.com | all.accor.com

Great location, small room, clean room, very noisy place

Dana M. B. Families - 4/28/2022 Confirmed reviews ALL

The noisy place make everything else not relevant

Dear Dana Mishali b., Thank you for taking the time to tell me about your experience at the Mercure Budapest City Center Hotel. I appreciate your positive opinion you have shared about our cleanliness and location. On the other hand I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please be assured that your critical points you have highlighted here and on the other platform as well were forwarded to the entire management team in order to improve on our services. I appreciate your sharing your concerns once again, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Iváncsics Nándor / Mr. Nándor Iváncsics General Manager MERCURE BUDAPEST CITY CENTER VÁCI UTCA 20., 1052 BUDAPEST, HUNGARY T +3…, F +3… E-mail: H6… mercure.com | all.accor.com

very good stay

Claude G. Couples - 4/27/2022 Confirmed reviews ALL

very nice hotel' very clean & best service

Dear claude g., First of all, I would like to thank you for choosing our hotel for your stay in Budapest and for taking the time to share your experience with me. I am pleased to read your positive comment regarding the hotel cleanliness and our staff. They always do their best to make our Guests' stay more comfortable. I will not hesitate to share your kind words with the team of our hotel, as such wonderful feedback ensures all of us that we are on the right path. Thank you once again for your stay and review, and I truly hope to have the opportunity to host you again in the Mercure Budapest City Center upon your next visit in Budapest. I wish you all the best! Kind regards, Iváncsics Nándor / Mr. Nándor Iváncsics General Manager MERCURE BUDAPEST CITY CENTER VÁCI UTCA 20., 1052 BUDAPEST, HUNGARY T +3…, F +3… E-mail: H6… mercure.com | all.accor.com

Shame on a hotel that goes down like this in its service

C6088YWguyd 4/24/2022 TripAdvisor review

As a gold customer in this hotel over 10 years between 3-4 times a year, I would like to update that this hotel has dropped an existing parameter, if you want the customer, whether in reducing the variety of food in the room, reducing lounge hours and reducing food given in lounge, rooms. Dirty, filthy carpets, strong smell of cigarettes in the rooms, lack of attitude of the managers to complaints, summary do not give to this hotel, they do not deserve to receive our money and do not give value, all passed the corona but can not be underestimated like money of interest, I after 10 For years I will not return to this hotel, you will decide for yourself what to do with your money and where to get value for it.

Dear C6088YWguyd, First of all, I would like to thank you for taking the time to share your opinion regarding your stay in our hotel. On the other hand I feel wholeheartedly distressed that you feel we did not reach your expectations. As guest satisfaction is one of our top priority, we are taking all feedbacks extremely seriously, especially from our loyal clients like you. I truly feel sorry that the hotel was not up to your standards as we strive every day to go the extra mile for our guests. While I wish you had a better experience with us, it is a review that we learn from and use to improve. Thank you once again for your constructive evaluation, and I still hope to have the opportunity to gain back your trust in our hotel and services. Kind regards, Nándor Iváncsics General Manager

Excellent hotel !!!but lot of noise from outside !!!!!!!

avromv 12/1/2021 TripAdvisor review

There was lot of noise from the tractors out side , it was very loud and we cannot be in the hotel during the works , if not the noise it was perfect but it’s roin everything , that is our reviewing about the hotel

Dear avromv, First of all, I would like to thank you for choosing our hotel for your stay in Budapest and for taking the time to share your experience with me. It is lovely to hear that generally you were satisfied with our hotel services. On the other hand I am really sorry that the construction works in our neighborhood disturbed you. The works are happening beyond our control, nevertheless we are keeping contact with the responsible people and representing the interest of our guests and the hotel. Thank you once again for your constructive feedback, and I really hope we have the chance to welcoming you back to us in the future. Kind regards, Nándor Iváncsics General Manager

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