Mercure Budapest City Center Hotel 4.5 stars

Spent 4 nights in a Junior Suite, 2 adults and 1 teen. The room was immaculate and probably one of the best I’ve ever stayed in. Private sauna, 2 showers, 2 toilets and a bath. Sofa bed reported to be extremely comfortable by my daughter, our bed was huge. Location wise, superb, straight onto the main shopping street with bars, restaurants and shops galore. Close to attractions, walking distance to most. The staff were absolutely wonderful and couldn’t do enough for you. We qualified for the privilege service but as the privilege lounge was closed, this was served in the main bar which meant we could sit outside and people watch with free wine and juices plus lovely snacks. If I come back to Budapest, this hotel would be top of my list - extremely highly recommended.

Had to book at last minute, and the experience was great. The location is very central and the service was excellent. All the hotel personnel were very helpfull, even during the challenging times of Corona.

Thank you for the amazing time in Budapest. We felt welcome from the first second of our stay. The privilege upgrade was a big plus. The service, snacks and atmosphere every afternoon was perfect. The Location is perfect to discover the city. Nice and clean room. Well organised from the check in. Thank you again :) we will come back!

Amazing experience, very friendly personnel, comfy, spacious room and great breakfast!

I was really able to fully enjoy during my stay at the hotel, the staff was amazing and very professional. It was my pleasure staying at your hotel and will definitely book again soon! Excellent service!

I always stay here when I come to Budapest

Very nice hotel, comfy bed, big room and clean bathroom. Nespresso machine was a nice addition. Great location for exploring Budapest. Air-conditioning was perfect on the hot weekend!

The location of the hotel is the best you can have in Budapest. Hotel was very clean and staff was friendly. We had a superior room with double bed booked. The air conditioning didn’t work properly in the room and it was very hot during our stay. The bed was bit too hard as it didn’t have a mattress pad.

We stayed from Friday to Sunday. As Platinum tier Level holder my wife and i were offered- while calling the Hotel reception itself and asking specifically about availability- an upgrade from the Superior Room to Junior Suite. That was prepared accordingly for which we are thankful. Mentioning that this is a travel also in connection with our 10th Wedding anniversary, we received a personalized congratulation card and even a little gift. Very appreciated. We felt home right away. The hotel is located directly in the inner city and one of Budapest's shopping street. What was sad- but the hotel can't be blamed for- is, that due to the Corona Pandemic certain benefits were not possible to use like the infrarot Sauna at the Junior Suite (a reason for our upgrade request) or time-wise reduced like the Executive Lounge Access for Platinum tier level or Junior Suite guests. We were sad about it and mentioned it but still it was a great stay at the Hotel. What made it an amazing stay was the way the receptionists Mrs. Judit and Mr. Vörösi dealt with our feelings and found ways to make up for the restrictions with other solutions. They were not satisfied with "Great" service but went the extra-mile for "Amazing". Also in regard to the Breakfast it is not self-service due to Corona restrictions but service at the table. Especially the Saturday service of Mr. Körmendi is to be highlighted we felt special. All in All a place we would like to come back again, too. Thanks for the wonderful time.

It was my first time to the hotel. I enjoyed my time there. We were given a quite room, clean and cosy. The location of the hotel was amazing. Everything was near the hotel. Great hotel.

Overall a good experience. Friendly and welcoming staff

Staff make the difference in hotel experience. Staff were friendly and helpful and available. Happy days. Location also great.

The hotel was amazing! The staff was very helpful and proffesional!(my husband forgot the wallet in the safe , but they found it and sent it to us!!!)! Comfortable location in the city center! I can advise this great hotel for staying!

Great city break stay with good facilities & excellent staff! Nothing was too much trouble for all staff, would definitely recommend everyone use this hotel for business & travel use.

We had stayed here before and had been pleased with it and decided to return for our break in Budapest at the end of February. We had a minor problem on the first evening, which I reported. Over the next two days, at breakfast, we were approached by the Restaurant Manager and the Hotel Manager to apologise and make amends - really caring service. It is nice to see that managers still care about their hotels and its' reputation. The world would be a better place if there were more people like these two gentlemen. Apart that we were really pleased that we had chosen this hotel to return to; the location in the city centre is great for exploring the city.