Mercure Budapest City Center Hotel 4.5 stars

Customer review rating (ALL Rating) 4.6/5 1,112 reviews

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Mercure Budapest City Center Hotel - Image 1
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Vaci utca 20, NTAK: SZ19000376, szálloda, 1052 BUDAPEST, Hungary

Description

Hotel extras

  • Completely renovated hotel with freshly designed rooms, inspired by Budapest

  • Best location in the heart of the city

  • Brand new Winestone restaurant with unique wine selection

  • Complimentary coffee and tea making facility in the room

  • Free wifi access in the entire area of the hotel

Our accommodation(s)

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Hotel location

Mercure Budapest City Center Hotel

Vaci utca 20, NTAK: SZ19000376, szálloda
1052 BUDAPEST
Hungary

GPS:47.494183, 19.052557

Telephone
Fax +36 1 485 3111

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

WINESTONE CITY CENTER

Winestone City Center pairs accessible, regional-inspired cuisine with a creative selection of Hungarian and international wines, in a vibrant and sophisticated setting.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.6/5  1,112 reviews

TripAdvisor Rating  4.0/5  719 reviews

Great location!

Customer review rating 3.5/5

Emilie H. Friends - Confirmed reviews ALL

We had a brilliant stay, was just what we needed in terms of central location and breakfast was great! The TV in the room (nothing in English and no smart options), lack of view and current building site let's it down though.

Dear Emilie H., Thank you so much for your kind words and for taking the time to share your feedback! I am thrilled to hear that you had a brilliant stay and that you enjoyed our central location and breakfast. I also appreciate your feedback regarding the TV options and the current view. While some of these are influenced by external factors, we are continuously looking for ways to enhance our guests' experience. Comments like yours help us improve where possible, and we will certainly take them into consideration. Should your travels bring you back to Budapest, we truly hope to have the chance to prove it. Best regards, Kovács Róbert / Mr. Róbert Kovács General Manager MERCURE BUDAPEST CITY CENTER VÁCI UTCA 20., 1052 BUDAPEST, HUNGARY T +3…, F +3… E-mail: Ro… mercure.com | all.accor.com

Well located, not too spacy

Customer review rating 3.5/5

Bernard Couples - Confirmed reviews ALL

very nice hotel, very good location, well received, clean, the only remark is that the rooms are quite small. My wife struggled with the placing of clothes all through our stay

Dear Bernard, Thank you for taking the time to share your experience with us following your recent stay at our hotel. I am pleased to hear that you enjoyed our location and found the hotel welcoming. It is also delightful to read your positive comments about the room’s quality and cleanliness, even if you felt the size fell below your expectations. Should your travels bring you back to Budapest, we hope to have the pleasure of hosting you again and providing an even more enjoyable experience. Best regards, Kovács Róbert / Mr. Róbert Kovács General Manager MERCURE BUDAPEST CITY CENTER VÁCI UTCA 20., 1052 BUDAPEST, HUNGARY T +3…, F +3… E-mail: Ro… mercure.com | all.accor.com

Location, Location, Location

Customer review rating 4.5/5

Stephen Couples - Confirmed reviews ALL

Was pleasantly surprised by the hotel. Great friendly staff made the hotel stay great. We didn't realised there was a lounge for Accor members on floor 1 offering a light breakfast and afternoon tea. This was a nice place to escape from the Budapest crowds. The room was the nice size but the bathroom a bit small. This was made up by the hotel's location being at the heart of the Pest side. Highly recommend the hotel.

Dear Stephen, Thank you for your kind review and recommendation! I am delighted to hear that you had a pleasant stay with us and that our friendly staff and central location added to your overall experience. I am also pleased that our lounge provided you with a relaxing escape from the city and that you found your room comfortable, even if the size of the bathroom was smaller than expected. We truly appreciate your loyalty as an Accor member and look forward to welcoming you back to our hotel on your next visit to Budapest. Best regards, Kovács Róbert / Mr. Róbert Kovács General Manager MERCURE BUDAPEST CITY CENTER VÁCI UTCA 20., 1052 BUDAPEST, HUNGARY T +3…, F +3… E-mail: Ro… mercure.com | all.accor.com

Good location, spacious room

Customer review rating 4.5/5

Keiko Couples - Confirmed reviews ALL

Good location despite works at the entrance leading to the reception side. Side entrance leading to shopping street is extremely convenient but closed at night. Would have been perfect if staff could give us a heads up about this upon check in. Spacious room with good air-conditioning and insulation from outside noise.

Dear Keiko, Thank you for taking the time to share your experience following your recent stay at our hotel. I am pleased to hear that you appreciated the spaciousness of your room, as well as the effective air-conditioning and sound insulation. Rest assured, we will review the check-in process and work on enhancing communication, with special attention to the closure of the entrance from the Váci side at night. We are very sorry if this information was missed in your case. Thank you for your valuable input. We hope to have the pleasure of welcoming you back in the future. Best regards, Kovács Róbert / Mr. Róbert Kovács General Manager MERCURE BUDAPEST CITY CENTER VÁCI UTCA 20., 1052 BUDAPEST, HUNGARY T +3…, F +3… E-mail: Ro… mercure.com | all.accor.com

Not at all impressed

Customer review rating 2.0/5

Florin P. Couples - Confirmed reviews ALL

Communication faulty, breakfast poor with people hunting your plates to get them back to the kitchen, small room with dirty light shades.

Dear Florin P., Thank you for taking the time to share your thoughts about your recent stay at our hotel. I am sorry to hear that some aspects of your experience did not meet your expectations. Please accept our apologies for any inconvenience this may have caused. We strive to offer a high level of service and comfort to all our guests, and we regret that this was not fully reflected during your visit. Ensuring guest satisfaction remains one of our top priorities; therefore, your remarks have been noted and will be taken into consideration as part of our ongoing commitment to exceed our guests' expectations. We hope you might consider staying with us again in the future, giving us another opportunity to provide you with a more enjoyable experience. Best regards, Kovács Róbert / Mr. Róbert Kovács General Manager MERCURE BUDAPEST CITY CENTER VÁCI UTCA 20., 1052 BUDAPEST, HUNGARY T +3…, F +3… E-mail: Ro… mercure.com | all.accor.com

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Other web-users rate our hotel

  • 1,304 reviews 9.5/10 Location
  • 1,134 reviews 6.3/10 Room
  • 960 reviews 8.6/10 Service
  • 16 reviews 7.4/10 WiFi
  • 667 reviews 3.7/10 Comfort
  • 648 reviews 7.9/10 Breakfast
  • 441 reviews 7.8/10 Cleanliness
  • 226 reviews 4.6/10 Amenities

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (VAT and tourist tax included) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.