Mercure Budapest City Center Hotel 4 stars

Customer review rating (ALL Rating) 4.6/5 893 reviews

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Mercure Budapest City Center Hotel - Image 1
Mercure Budapest City Center Hotel - Image 2
Mercure Budapest City Center Hotel - Image 3
Mercure Budapest City Center Hotel - Image 4
Vaci utca 20, NTAK: SZ19000376, szálloda, 1052 BUDAPEST, Hungary

Description

Hotel extras

  • Completely renovated hotel with freshly designed rooms, inspired by Budapest

  • Best location in the heart of the city

  • Brand new Winestone restaurant with unique wine selection

  • Complimentary coffee and tea making facility in the room

  • Free wifi access in the entire area of the hotel

Our accommodation(s)

Book this hotel
Room 1
See availabilities

Room

Superior room with the touch of Budapest - exclusive comfort with two separate beds

Photo out of - Superior room with the touch of Budapest - exclusive comfort with two separate beds

Experience the taste of the city from your room. Feel the touch of Downtown Budapest in one of our freshly designed rooms. Be inspired by the local architectural treasures and unique historical facades. Our Room features: twin beds (90*200)

  • Views:

    Courtyard View

Max. number of persons
2
Area
From 18 m² / 193 sq ft

Bedding

Twin bed(s) x1

Extra bed in room for child on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Bottled water
  • Coffee/tea making facilities
  • Kettle
  • Free in Room Mineral Water
  • Mini BarAdditional charge

Bathroom

Bathroom Facilities

  • Bathroom products
  • Hair dryer in bathroom
  • Make-up/magnifying mirror

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • High speed internet
  • Wireless internet in your room

Phone Facilities

  • Direct dial telephone

Tv Facilities

  • Children's TV Channels
  • Satellite/cable colour TV
  • 39'/99 cm screen
  • Flat screen

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Message alert
  • Room interior entrance only
  • Safe deposit box in room
  • Security Peephole
  • Self-closing rooms
  • Smoke alarm in room

Comfort Features

  • Blackout curtain
  • Blackout Facilities
  • Hair dryer
  • Soundproof doors
  • Soundproof room

Electric Facilities

  • 220/240 V AC

Room Services

  • Breakfast in bed
  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Adjustable desk lamp
  • Business Desk
  • Safe large enough to accommodate a laptop
  • 2 pers. max
  • 18 m² / 193 sq ft
  • Bedding 1 x Twin bed(s)
  • Views: Courtyard View
See availabilities

Let us pamper you in one of our freshly designed and lovely Privilege rooms. Put on a bathrobe and brew a Nespresso coffee. The exclusive environment is upgraded by Privilege Boutique access. Our Privilege Room features: queen bed (180*200)

  • Views:

    City View or Courtyard View

Max. number of persons
2
Area
From 18 m² / 193 sq ft

Bedding

Double bed(s) x1

Extra bed in room for child on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Bottled water
  • Coffee/tea making facilities
  • Kettle
  • Nespresso machine
  • Free in Room Mineral Water
  • Mini BarAdditional charge

Bathroom

Bathroom Facilities

  • Bathrobe
  • Bathroom products
  • Hair dryer in bathroom
  • Make-up/magnifying mirror
  • Slippers

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • High speed internet
  • Wireless internet in your room

Phone Facilities

  • Direct dial telephone

Tv Facilities

  • Children's TV Channels
  • Satellite/cable colour TV
  • 39'/99 cm screen
  • Flat screen

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Message alert
  • Room interior entrance only
  • Safe deposit box in room
  • Security Peephole
  • Self-closing rooms
  • Smoke alarm in room

Comfort Features

  • Blackout curtain
  • Blackout Facilities
  • Hair dryer
  • Soundproof doors
  • Soundproof room

Electric Facilities

  • 220/240 V AC

Room Services

  • Breakfast in bed
  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Adjustable desk lamp
  • Business Desk
  • Safe large enough to accommodate a laptop
See availabilities

Let us pamper you in one of our freshly designed and lovely Privilege rooms. Put on a bathrobe and brew a Nespresso coffee. The exclusive environment is upgraded by Privilege Boutique access. Our Privilege Room features: twin beds (90*200)

  • Views:

    City View or Courtyard View

Max. number of persons
2
Area
From 18 m² / 193 sq ft

Bedding

Twin bed(s) x1

Extra bed in room for child on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Bottled water
  • Coffee/tea making facilities
  • Kettle
  • Nespresso machine
  • Mini BarAdditional charge

Bathroom

Bathroom Facilities

  • Bathrobe
  • Bathroom products
  • Hair dryer in bathroom
  • Make-up/magnifying mirror
  • Slippers

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • High speed internet

Phone Facilities

  • Direct dial telephone

Tv Facilities

  • Children's TV Channels
  • Satellite/cable colour TV
  • 39'/99 cm screen
  • Flat screen

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Message alert
  • Room interior entrance only
  • Safe deposit box in room
  • Security Peephole
  • Self-closing rooms
  • Smoke alarm in room

Comfort Features

  • Blackout curtain
  • Blackout Facilities
  • Hair dryer
  • Soundproof doors
  • Soundproof room

Electric Facilities

  • 220/240 V AC

Room Services

  • Breakfast in bed
  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Adjustable desk lamp
  • Business Desk
  • Safe large enough to accommodate a laptop
See availabilities

Superior room with the touch of Budapest. Exclusive comfort with one double and one extra single bed for only under age of 12. Our Superior Room features: queen bed (180*200)

  • Views:

    City View or Courtyard View

Max. number of persons
3
Area
From 18 m² / 193 sq ft

Bedding

Double bed(s) x1

Single sofa bed(s) x1

Extra bed in room for child on request

Food And Beverage

Food And Beverage Facilities

  • Bottled water
  • Coffee/tea making facilities
  • Kettle
  • Free in Room Mineral Water
  • Mini BarAdditional charge

Bathroom

Bathroom Facilities

  • Bathroom products
  • Hair dryer in bathroom
  • Make-up/magnifying mirror
  • Mirror

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • Wireless internet in your room

Phone Facilities

  • Direct dial telephone

Tv Facilities

  • Children's TV Channels
  • Satellite/cable colour TV
  • Flat screen

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Message alert
  • Room interior entrance only
  • Safe deposit box in room
  • Security Peephole
  • Self-closing rooms
  • Smoke alarm in room

Comfort Features

  • Blackout curtain
  • Blackout Facilities
  • Hair dryer
  • Soundproof doors
  • Soundproof room

Electric Facilities

  • 220/240 V AC

Room Services

  • Breakfast in bed
  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Adjustable desk lamp
  • Business Desk
  • Safe large enough to accommodate a laptop
See availabilities

Choose the best room in our hotel ideal for families and business travelers. Exclusive features: living room with sofa, wine cooler and coffee set. Relax in the private infra sauna and enjoy all the privilege services. Room features: queen bed (200*200)

  • Views:

    City View

Max. number of persons
3
Area
From 43 m² / 462 sq ft

Bedding

Double sofa bed(s) x1

Double bed(s) x1

Extra bed in room for child on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Bottled water
  • Coffee/tea making facilities
  • Kettle
  • Mini-refrigerator
  • Nespresso machine
  • Free in Room Mineral Water
  • Mini BarAdditional charge

Bathroom

Bathroom Facilities

  • Bathrobe
  • Bathroom products
  • Hair dryer in bathroom
  • Make-up/magnifying mirror
  • Sauna in bathroom
  • Slippers

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • High speed internet
  • Wireless internet in your room

Phone Facilities

  • Direct dial telephone

Tv Facilities

  • Children's TV Channels
  • Satellite/cable colour TV
  • 39'/99 cm screen
  • Flat screen

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Message alert
  • Room interior entrance only
  • Safe deposit box in room
  • Security Peephole
  • Self-closing rooms
  • Smoke alarm in room

Comfort Features

  • Blackout curtain
  • Blackout Facilities
  • Hair dryer
  • Shoe polisher
  • Soundproof doors
  • Soundproof room

Electric Facilities

  • 220/240 V AC

Room Services

  • Breakfast in bed
  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Adjustable desk lamp
  • Business Desk
  • Safe large enough to accommodate a laptop
See availabilities

Hotel location

Mercure Budapest City Center Hotel

Vaci utca 20, NTAK: SZ19000376, szálloda
1052 BUDAPEST
Hungary

GPS:47.494183, 19.052557

Telephone
Fax +36 1 485 3111

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
  • BUD Additional charge
  • LISZT FERENC Additional charge

Accessibility

Wheelchair accessible hotel

In hotel

Hotel informations

  • 239 rooms
  • 4 rooms for people with reduced mobility
  • 24 connecting rooms
  • 239 non-smoking rooms
  • 9 floors

Languages spoken at the hotel

  • German
  • English

100% Non Smoking Property

Elevator to all floor

Wi-Fi

  • High Speed internet
  • High Speed WiFi
  • WiFi at the hotel
  • WiFi in the communal areas
  • High speed transmission line

Air conditioning

Desk equipment available

  • Shoe shine machine

Safe deposit box at reception

  • Safe deposit box at reception

Check In & Check-out facilities

  • Express check-out

Concierge

  • Concierge

Porter

  • Porter

Pets

Pets allowed Additional charge

Catering

One Restaurant

One Bar

Room service

  • Cold snacks
  • Hot meals

Breakfast

  • Buffet Additional charge

Business

5 Meeting rooms

Business Center

  • Self service business center
  • Business center is wheelchair accessible

Family

Services for children

  • Children''s TV Channels

Well-being

Fitness room

  • On site
  • Massage Additional charge
  • On site
  • Enclosed outdoor parking
  • Private
  • 10 parking spaces
  • Parking opened 24/7

  • Parking pricing: 27.00 € 27 EUR Per day

Services & equipment

  • Stairs

Security

  • Video surveillance in parking
  • Parking equipped with lights

Accessibility

  • Elevators
  • Accessible parking

WINESTONE CITY CENTER

Photo out of - WINESTONE CITY CENTER

Winestone City Center pairs accessible, regional-inspired cuisine with a creative selection of Hungarian and international wines, in a vibrant and sophisticated setting.

Cooking style
International
Capacity
50
Accessibility
Accessible service
Vaci utca 20, NTAK: SZ19000376, szálloda, 1052 Budapest, Hungary
Telephone +36 1 485 3165

Other informations

Services

  • Air conditioning
  • Wheelchair access
  • Free Wireless internet (WiFi)
  • Pet allowed
  • Booster Seats available (for Baby)
  • Non Smoking Area
  • Reservation recommended
  • Terrace
  • Exceptional View

Payment

  • Cash
  • Credit card
  • Other

Credit cards

  • American Express
  • Mastercard
  • Maestro
  • Visa

Wine and other drinks information

  • Apéritif
  • Cocktail
  • Vinoteca
  • Wine by the glass available
  • Soft drinks
  • Digestifs

Accommodate food

  • Light menu
  • Gluten-free menu
  • Vegetarian menu

Winestone City Center pairs accessible, regional-inspired cuisine with a creative selection of Hungarian and international wines, in a vibrant and sophisticated setting.

Winestone City Center pairs accessible, regional-inspired cuisine with a creative selection of Hungarian and international wines, in a vibrant and sophisticated setting.

Rich, delicious and healthy buffet breakfast is offered in the Panorama Dining Room with an enchanting view of Váci Street. Come and discover a wide selection of local Hungarian and International delights presented by our dedicated staff.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.6/5  893 reviews

Customer review rating 5.0/5

Elizabeth M. Couples - Confirmed reviews ALL

Dear Guest, Thank you very much for your kind words. We are delighted to know that you appreciated our great location and the helpful service provided by our team. We hope to have the pleasure of welcoming you back to Budapest in the future. Warm regards, Anna Füzi General Manager

Customer review rating 1.5/5

Frank B. Couples - Confirmed reviews ALL

Dear Guest, Thank you for taking the time to share your feedback regarding your recent stay with us. However, we are sorry to learn that certain aspects of your stay did not meet your expectations. While our rooms are designed with comfort and convenience in mind, we understand that preferences can vary, and we regret that we fell short on this occasion, particularly with regard to the comfort of the bed. Providing friendly and attentive service is one of our highest priorities, and we regret that this was not fully reflected during your interactions with our team. Your feedback is appreciated and will be taken into consideration as part of our ongoing efforts to further enhance the guest experience. While we wish your stay had been entirely enjoyable, we sincerely hope you will consider giving us another opportunity to welcome you back and provide a better overall experience in the future. Kind regards, Anna Füzi General Manager

Customer review rating 5.0/5

Jessica H. Couples - Confirmed reviews ALL

Dear Guest, Thank you very much for your kind words. We are delighted to know that you appreciated our great location and the friendly hospitality of our team. It is always a wonderful feeling to receive such lovely feedback, especially from valued ALL members like yourself. Should your travels bring you back to the city, we hope to have the pleasure of welcoming you again. Kind regards, Anna Füzi General Manager

Customer review rating 3.0/5

Lior M. Couples - Confirmed reviews ALL

Dear Guest, Thank you very much for taking the time to share your detailed feedback following your stay with us. We are pleased to know that you appreciated our central location and the welcoming and helpful service provided by our team. At the same time, we are sorry to learn that certain aspects of your stay did not fully meet your expectations. While our rooms are designed with comfort and convenience in mind, we understand that individual preferences may vary. Your comments are appreciated and will be taken into consideration as part of our ongoing efforts to further enhance the guest experience. Should your travels bring you back to Budapest, we would love the opportunity to welcome you back for a stay that better meets your expectations. Kind regards, Anna Füzi General Manager

Customer review rating 4.5/5

Lynne S. Friends - Confirmed reviews ALL

Dear Guest, Thank you very much for taking the time to share your feedback following your stay with us. We are delighted to know that you appreciated our great location, the comfort of your bed, the shower and air conditioning, as well as the pleasant and helpful service provided by our team. It is wonderful to read that you had such an enjoyable stay with us. Should your travels bring you back to Budapest, we would be delighted to welcome you again. Kind regards, Anna Füzi General Manager

Dear Guest, Thank you very much for your kind words. We are delighted to know that you appreciated our great location and the helpful service provided by our team. We hope to have the pleasure of welcoming you back to Budapest in the future. Warm regards, Anna Füzi General Manager

Customer review rating 1.5/5

Frank B. Couples - Confirmed reviews ALL

Beds are like sleeping on concrete with cheap, flat pillows. Staff weren’t overly friendly - never heard a good morning or hello.

Dear Guest, Thank you for taking the time to share your feedback regarding your recent stay with us. However, we are sorry to learn that certain aspects of your stay did not meet your expectations. While our rooms are designed with comfort and convenience in mind, we understand that preferences can vary, and we regret that we fell short on this occasion, particularly with regard to the comfort of the bed. Providing friendly and attentive service is one of our highest priorities, and we regret that this was not fully reflected during your interactions with our team. Your feedback is appreciated and will be taken into consideration as part of our ongoing efforts to further enhance the guest experience. While we wish your stay had been entirely enjoyable, we sincerely hope you will consider giving us another opportunity to welcome you back and provide a better overall experience in the future. Kind regards, Anna Füzi General Manager

Customer review rating 5.0/5

Jessica H. Couples - Confirmed reviews ALL

Great experience. Lovely staff. Great location.

Dear Guest, Thank you very much for your kind words. We are delighted to know that you appreciated our great location and the friendly hospitality of our team. It is always a wonderful feeling to receive such lovely feedback, especially from valued ALL members like yourself. Should your travels bring you back to the city, we hope to have the pleasure of welcoming you again. Kind regards, Anna Füzi General Manager

Customer review rating 3.0/5

Lior M. Couples - Confirmed reviews ALL

My overall rating for the Mercure Budapest is a 6/10. The highlight of our stay was undeniably the staff, who were incredibly welcoming and helpful, as well as the hotel's fantastic, central location. Unfortunately, the facilities fell far below expectations. The property feels very dated and poorly maintained, with many elements appearing to be falling apart. We encountered an unpleasant odor in the bathroom, and the bed was extremely hard, which significantly impacted our comfort. Logistically, our room was situated at the very end of a remarkably long corridor, requiring several minutes of walking just to reach our door. Once inside, the layout of the room felt very awkward, with a noticeable lack of proper storage space to organize our belongings. Overall, despite the wonderful service and prime location, the poor condition of the rooms makes it hard to justify a longer visit. I would not return or recommend this hotel to friends, unless perhaps for a brief one-night stay.

Dear Guest, Thank you very much for taking the time to share your detailed feedback following your stay with us. We are pleased to know that you appreciated our central location and the welcoming and helpful service provided by our team. At the same time, we are sorry to learn that certain aspects of your stay did not fully meet your expectations. While our rooms are designed with comfort and convenience in mind, we understand that individual preferences may vary. Your comments are appreciated and will be taken into consideration as part of our ongoing efforts to further enhance the guest experience. Should your travels bring you back to Budapest, we would love the opportunity to welcome you back for a stay that better meets your expectations. Kind regards, Anna Füzi General Manager

Customer review rating 4.5/5

Lynne S. Friends - Confirmed reviews ALL

Great location, staff very pleasant and helpful. Beds, shower air conditioning were great. What more can you want to make a great holiday

Dear Guest, Thank you very much for taking the time to share your feedback following your stay with us. We are delighted to know that you appreciated our great location, the comfort of your bed, the shower and air conditioning, as well as the pleasant and helpful service provided by our team. It is wonderful to read that you had such an enjoyable stay with us. Should your travels bring you back to Budapest, we would be delighted to welcome you again. Kind regards, Anna Füzi General Manager

Customer review rating 5.0/5

Marija B. Couples - Confirmed reviews ALL

Amazing location,clean and big rooms

Dear Guest, Thank you very much for your lovely feedback following your stay with us. We are delighted to know that you enjoyed our central location and the cleanliness and spaciousness of your room. Your kind words are truly appreciated by our entire team. We hope to have the pleasure of welcoming you back to Budapest in the future. Kind regards, Anna Füzi General Manager

Customer review rating 5.0/5

Meital Z. Families - Confirmed reviews ALL

Great location, clean rooms, we took the suite which was very spacious, highly recommended.

Dear Guest, Thank you very much for taking the time to share your feedback following your stay with us. We are delighted to know that you appreciated our central location, the cleanliness of your room, and especially the spaciousness of our suite. Your kind recommendation is truly appreciated and means a lot to our entire team. Should your travels bring you back to Budapest, we would be delighted to welcome you again. Kind regards, Anna Füzi General Manager

Customer review rating 4.0/5

Antonino Z. Couples - Confirmed reviews ALL

Lovely place, but requires attention to detail on a fit out/up grade. Staff went beyond their duty

Dear Guest, Thank you very much for taking the time to share your feedback following your stay with us. We are delighted to know that you enjoyed your stay and were particularly pleased with the care and dedication of our team. Your kind words about our staff are truly appreciated and a great encouragement for all of us. At the same time, we appreciate your comments regarding the details of our facilities and will certainly take them into consideration as part of our ongoing efforts to enhance the guest experience. Should your travels bring you back to Budapest, we would be delighted to welcome you again. Kind regards, Anna Füzi General Manager

Customer review rating 5.0/5

Mostafa A. Couples - Confirmed reviews ALL

Room was clean and nice and Quiet

Dear Mostafa A., Thank you very much for taking the time to share your feedback following your stay with us. It delights us to know that you appreciated our convenient location and found your room clean, pleasant and peaceful. Your kind feedback is truly appreciated. Should your travels bring you back to Budapest, we would be delighted to welcome you again. Warm regards, Anna Füzi General Manager

Customer review rating 4.5/5

Jane R. Families - Confirmed reviews ALL

Hotel is in a great location, room clean, comfortable beds, polite staff. Breakfast plentiful but it really needs a second pancake maker to keep up with the demand. Second stay at this hotel and happy once again throughout.

Dear Jane R., Thank you very much for taking the time to share your kind feedback following your stay with us. It is a great pleasure to know that you had another pleasant experience with us and that you were satisfied with your stay overall. We are also grateful for your suggestion regarding the pancake station, which has been carefully noted and will certainly be taken into consideration. Your continued trust in our hotel is truly appreciated, and we hope to have the pleasure of welcoming you again on your next visit to Budapest. Warm regards, Anna Füzi General Manager

Customer review rating 4.0/5

Gillian H. Friends - Confirmed reviews ALL

All above, good breakfast

Dear Gillian H., Thank you very much for taking the time to share your positive feedback following your stay with us. It is pleasing to know that you enjoyed your well-maintained room, appreciated the complimentary bottled water, and found the air conditioning comfortable. We are also delighted that you enjoyed our breakfast and felt safe and comfortable throughout your stay. Should your travels bring you back to Budapest, we would be delighted to welcome you again for another enjoyable stay. Kind regards, Anna Füzi General Manager

Customer review rating 2.0/5

Nevan S. Solo - Confirmed reviews ALL

This hotel is located in the very tourist depart of Budapest on the Pest side. That was not a desirable location for me. Overall, the hotel there’s much older and there were several things in my room. I did not tell them about it till the end cause I didn’t want people in my room to fix it when I wasn’t there. However, there’s no excuse for things being broken like the button that you press the toilet and the cover for the shower. They were very accommodating with free water, and the breakfast was excellent.

Dear Nevan S., Thank you very much for taking the time to share your detailed feedback following your stay with us. It is pleasing to know that you appreciated the complimentary bottled water and enjoyed the breakfast during your stay. At the same time, we are sorry to learn about the issues you noticed in your room, including the concerns regarding the bathroom facilities. While we understand that you preferred not to report these matters during your stay, your experience in this regard does not reflect the level of condition we strive to maintain in our rooms. Please rest assured that your comments have been carefully noted and will be addressed with the appropriate teams to avoid similar occurrences in the future and to ensure we consistently uphold the high standards we set for ourselves. Should your travels bring you back to Budapest, we would be delighted to welcome you again for a fully seamless stay. Warm regards, Anna Füzi General Manager

Customer review rating 4.5/5

Uzy R. Couples - Confirmed reviews ALL

good location, nice team

Dear Guest, Thank you for your kind words regarding your recent stay at our hotel. We are delighted to hear that you found our location convenient and our team accommodating. Your satisfaction is our priority, and we look forward to welcoming you back in the future. Warm regards, Anna Füzi General Manager

Customer review rating 3.0/5

Charlotte W. Families - Confirmed reviews ALL

Great location and great room, however I don't think I got a good night's sleep. I reported the USB port next to the bed was broken after night 1 and was constantly beeping, but it was not repaired. We tried to use their air con to cover the noise, however this was created a very loud screeching and dripping sound which was just as frustrating as the beeping.

Dear Charlotte W., Thank you very much for taking the time to share your feedback following your stay with us. It is pleasing to know that you appreciated our excellent location and your room. At the same time, we are truly sorry to learn that the issues you encountered, as described in your review, did not reflect the level of service and comfort we aim to provide to our guests. Your comments have been carefully noted and will be closely monitored to help us avoid similar occurrences in the future. We hope to have the opportunity to welcome you again and provide you with a more relaxing and enjoyable stay. Kind regards, Anna Füzi General Manager

Customer review rating 5.0/5

Moises S. V. Business - Confirmed reviews ALL

all the staff are friendly and cordial excellent location

Dear Moises S. V., Thank you very much for taking the time to share your feedback following your stay with us. It is truly rewarding to read that you were impressed by the warm hospitality of our team and enjoyed the quality of our services throughout your stay. We are also delighted that our breakfast offering and excellent location contributed to your positive experience. Your kind words are greatly appreciated and serve as a wonderful encouragement for our entire team. Should your travels bring you back to the city, we hope to have the pleasure of welcoming you back to Mercure Budapest City Center in the future. Kind regards, Anna Füzi General Manager

Customer review rating 4.0/5

Gerard A. M. Couples - Confirmed reviews ALL

Was great fun, vlose yo many shops sbd restayrants🥰

Dear Gerard A. M., Thank you very much for taking the time to complete our questionnaire and for supporting us on our Google platform as well. We are pleased to know that you enjoyed your stay and appreciated our central location with its many shops and restaurants nearby. Should your travels bring you back to Budapest, we hope to have the pleasure of welcoming you again. Warm regards, Anna Füzi General Manager

Customer review rating 4.5/5

Costas L. Couples - Confirmed reviews ALL

Highly satisfactory services in the hotel. Excellent location in the city.

Dear Costas L., Thank you very much for taking the time to share your feedback following your stay with us. It is wonderful to know that you had a comfortable stay and that you were satisfied with the services provided by our team. We are also pleased that our excellent location contributed positively to your visit to Budapest. Should your travels bring you back to Budapest, we hope to have the pleasure of welcoming you again. Warm regards, Anna Füzi General Manager

Customer review rating 4.5/5

Brian R. Friends - Confirmed reviews ALL

Great location and well looked after by the staff

Dear Brian R., Thank you very much for taking the time to share your feedback following your stay with us. It delights us to know that you enjoyed our great location and the attentive service provided by our team. Your kind words are truly appreciated and serve as a wonderful encouragement for our colleagues. Should your travels bring you back to Budapest, we would be delighted to welcome you again. Warm regards, Anna Füzi General Manager

Customer review rating 5.0/5

Mark B. Couples - Confirmed reviews ALL

We stayed two nights in a junior suite which was nearly 500 sq ft and had a full bathroom with tub/shower combo, a half bathroom, a shower room with sauna, a living room, and a king size bed. It also came with access to a small room in the lobby which had munchies and drinks, including red and white wine for free until 5pm. We arrived several hours early, so we were able to leave our luggage in a secure room and our rooms were available to us early at no additional cost. The location was terrific! Shops and restaurants all around us and metro a short walk away. We purchased the breakfast for 10 euro per person, per day and it was well worth it! They offer a buffet with lots of variety!

Dear Mark B., Thank you very much for taking the time to share your wonderful feedback following your recent stay with us. It delights us to read your kind words and to learn that you had such an enjoyable stay at our hotel. We are truly pleased that you appreciated the comfort of your room, the attention of our team, and the experience we strive to provide to our guests. Your positive feedback is greatly appreciated and serves as a wonderful encouragement for our entire team. Should your travels bring you back to Budapest, we would be delighted to welcome you again for another memorable stay. Warm regards, Anna Füzi General Manager

Customer review rating 5.0/5

Nidal M. Friends - Confirmed reviews ALL

Very nice hotel and people communicate with them, easy access all all city direction

Dear Nidal M., Thank you very much for taking the time to complete our questionnaire and share your feedback following your stay with us. We are pleased to learn that you had a pleasant experience at our hotel and that our team made your stay enjoyable. It is also wonderful to know that our location allowed you to easily discover Budapest and enjoy the convenience of being close to the city’s main points of interest. Should your travels bring you back to Budapest, we would be delighted to have the opportunity to welcome you again. Warm regards, Anna Füzi General Manager

Other web-users rate our hotel

  • 1,054 reviews 9.6/10 Location
  • 930 reviews 6.4/10 Room
  • 746 reviews 8.5/10 Service
  • 11 reviews 3.7/10 WiFi
  • 541 reviews 4.3/10 Comfort
  • 533 reviews 8.2/10 Breakfast
  • 351 reviews 7.7/10 Cleanliness
  • 6 reviews 10/10 Beach

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