Mercure Budapest City Center Hotel 4.5 stars

Customer review rating 4.5/5 6,149 reviews

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Mercure Budapest City Center Hotel
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Hotel extras

  • Completely renovated hotel with freshly designed rooms, inspired by Budapest

  • Best location in the heart of the city

  • Brand new Winestone restaurant with unique wine selection

  • Complimentary coffee and tea making facility in the room

  • Free wifi access in the entire area of the hotel

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Public indoor parking Paying
  • Accessibility for people with reduced mobility
  • Pets allowed Paying
  • 100% non-smoking hotel
  • Air conditioned
  • LISZT FERENC Paying
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-out Paying
  • Porter
  • Concierge
Catering
  • Breakfast Paying
  • 1 Restaurant(s)
  • Room service
Leisure and activities
  • Fitness centre
  • Massage Paying
  • Boat excursions
Business services
  • 7 Meeting room(s)
  • Conventions hotel
  • Self service business centre
  • Copy/print service available

Hotel location

Mercure Budapest City Center Hotel

Vaci utca 20
NTAK: SZ19000376, szálloda
1052 budapest
hungary

Tel: +3614853100

Fax: (+36)1/4853111

Check-in from 14h00

Check out up to 12h00

  • LINE 15 :  SZERVITA TER

  • METRO BLUE LINE :  3 FERENCIEK TERE

  • METRO RED LINE :  2 DEÁK TÉR

  • METRO YELLOW LINE :  1 VÖRÖSMARTY TÉR

  • BY TRAM :  2 VIGADO TER

  • By plane

    LISZT FERENC At 20km / 12.43 miles - Shuttle paying

  • By train

    EASTERN RAILWAY At 2.5km / 1.55 miles

  • By train

    SOUTHERN RAILWAY At 2km / 1.24 miles

  • By train

    WESTERN RAILWAY At 2km / 1.24 miles

GPS :47.494183, 19.052557

Our accommodation(s)

Enjoy yourself to one of our freshly designed Superior room or choose our Superior Privilege room with extended services like access to the prestigious Privilege Lounge .

Our restaurants and bars

Winestone City Center

Type of cuisine: International

Winestone City Center pairs accessible, regional-inspired cuisine with a creative selection of Hungarian and international wines, in a vibrant and sophisticated setting.

  • Monday -
  • Tuesday -
  • Wednesday -
  • Thursday -
  • Friday -
  • Saturday -
  • Sunday -

Non contractual photo

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 7

  • Maximum size: 120

  • Maximum capacity: 130 people

  • Maximum banquet capacity: 100 people

Find out more

Our guest reviews for
Mercure Budapest City Center Hotel

100% genuine reviews from our guests

Find out more

ALL Rating 4.5/5

6,149 reviews

tripadvisor

TripAdvisor Rating 4.0/5

539 reviews

2021 TripAdvisor Certificate of Excellence
Certificate of excellence 2021

Well located in city center

Customer review rating 3.5/5

Anonymous Business - 27/07/2021 Confirmed reviews ALL

Nice hotel in the city center of Budapest. Nice, clean rooms and good breakfast. Personnel is friendly.

Dear Mr. V., First of all let me thank you for choosing our hotel for your recent stay in Budapest and also for taking the time to share your impressions about our hotel and services. I was happy to learn that you have had a lovely stay in general, especially that you have positively highlighted the staff and the location. All your concerns and comments regarding the check-in are highly appreciated and will be closely monitored how we can improve the areas you have mentioned. Mr. V., thank you once again for sharing your feedback with us and I hope to have the chance to host you in our hotel in the future upon your next stay in Budapest. With my best regards, Gábor Csizmadia Deputy General Manager

nice place, beware of heavy rain

TripAdvisor rating 4.0/5

Saurin_IdF 26/07/2021 TripAdvisor review

We stayed for one night, We chose the hotel for the convenient location and underground parking. Staff was very nice, they gave all the information we've asked for. Only negative point occurred during the night, when there was a heavy rain. Some water got into the room through the window borders. Reception desk tried to find another room, none available in an equivalent configuration. We've towels, that did the work until morning. As I lost several hours in the night I can't give more than average to the "Sleep Quality". Probably an isolated issue in this hotel.

Seven Days in Junior Suite in Mercure Budapest City Center

TripAdvisor rating 5.0/5

BigTravellerAgain Business - 21/07/2021 TripAdvisor review

Overall - Excellent in Every Way. Terrific location on Vaci Street. Our Junior Suite was just perfect for our week long stay. The Staff were just brilliant - so attentive, pleasant and efficient. We felt also that it was excellent value for money.

Dear BigTravellerAgain, Thank you for your nice summary about what you experienced in Mercure Budapest City Center Hotel. We are more than happy to learn from your review that you had a very pleasant stay with us in the heart of Budapest. It is great to hear that you were satisfied with our Junior Suite, you found it comfortable for a longer stay. We are delighted that you found our colleagues always ready and eager to assist you and for highlighting the high-level services provided by them. Thank you for your kind words one again and we hope to have the pleasure to host you again in the future! Kind regards, Lívia Nagyidai Guest Experience Coordinator

located is fine

Customer review rating 3.5/5

Albert Families - 19/07/2021 Confirmed reviews ALL

good the employees on the desk was very kind and helpful

Dear Albert, We very much appreciate your comments regarding your stay at the Mercure Budapest City Center Hotel. It is always a pleasure to receive positive feedback. I am more than happy to know that you were amazed by the service received from our team members at front desk. I gladly shared your feedback with our entire team which is a great support in providing service excellence further on! Finally, let me thank you for your praise regarding the hotel's excellent location. Thank you one again for your feedback and I look forward to welcoming you back in the near future. Kind regards, Iváncsics Nándor / Mr. Nándor Iváncsics General Manager MERCURE BUDAPEST CITY CENTER VÁCI UTCA 20., 1052 BUDAPEST, HUNGARY T +3…, F +3… E-mail: H6… mercure.com | accorhotels.com

Perfect location, great hotel

TripAdvisor rating 5.0/5

Emil_London 19/07/2021 TripAdvisor review

From the excellent location right on the famous shopping pedestrian street, over the freshly designed and clean rooms, to the extraordinary attention of the staff who make you very welcome, this hotel is a perfect choice for tourists visiting Budapest

Dear Emil_London, Thank you for taking your time to write a short summary about your stay! We are very proud to read that the service provided by our team exceeded your expectations and that you especially liked our central location that all interesting points of the capital are within walking distance. Our housekeeping team was very happy to hear that you were satisfied with your room and cleanliness as well. Thank you for recommending us and we look forward to welcoming you back in the near future! Kind regards, Lívia Nagyidai Guest Experience Coordinator

Perfect location, great hotel

Customer review rating 5.0/5

Emil K. Solo - 18/07/2021 Confirmed reviews ALL

From the excellent location right on the famous shopping pedestrian street, over the freshly designed and clean rooms, to the extraordinary attention of the staff who make you very welcome, this hotel is a perfect choice for tourists visiting Budapest

Dear Mr. K., First of all, I would like to thank you for choosing our hotel for your stay in Budapest and for taking the time to share your experience with us. I was absolutely amazed to read that we have been beyond your expectations. I will not hesitate to share your kind words with the Team of our hotel, as such wonderful feedback ensures all of us that we are on the right path, especially when it comes from one of our most frequent travelers. Being a Diamond member means not only loyalty but real trust in our services for which we are more than thankful. In case you might have a minute, I would like to kindly encourage you to share your experience on Google and Tripadvisor community as well, it would mean a lot for us! Mr. K., let me thank you once again for your stay and feedback, and I truly hope to have the opportunity to host you again in the Mercure Budapest City Center upon your next visit in Budapest. I wish you all the best! Kind regards, Gábor Csizmadia Deputy General Manager

Well located.Great value for the money

Customer review rating 5.0/5

Lev T. Families - 17/07/2021 Confirmed reviews ALL

Fantastic service, cozy and clean room, nice breakfast. Highly recommend

Dear Mr. T., First of all, I would like to thank you for choosing our hotel for your stay in Budapest and for taking the time to share your experience with us. I was absolutely amazed to read that we have been beyond your expectations. I will not hesitate to share your kind words with the Team of our hotel, as such wonderful feedback ensures all of us that we are on the right path. I appreciate your comment regarding the breakfast food variety, we will do our best to improve it for the future. Should you be member of the Google or Tripadvisor community, please help other travelers to make the right choice by sharing your experience on their platform as well, it would mean a lot for us! Mr. T., let me thank you once again for your stay and feedback, and I truly hope to have the opportunity to host you again in the Mercure Budapest City Center upon your next visit in Budapest. I wish you all the best! Kind regards, Gábor Csizmadia Deputy General Manager

almost meet expectation

Customer review rating 3.5/5

Boris Friends - 04/07/2021 Confirmed reviews ALL

We stayed for 4 days. Everything was excellent if talking about the room and room service, but in our hotel fitness club was closed and there were no spa or swimming pool. When I stayed in Mercure several years ago in Moscow I was impressed with their alcohol free minibar that was included in a room price. But that was in the past. During our recent stay in Budapest, we had minibar... also alcohol free, but rather expensive.

Dear Boris, We very much appreciate your comments regarding your stay at the Mercure Budapest City Center Hotel. On the one hand I am very happy to hear that you were very satisfied with your room and our room service. On the other hand I am terribly sorry to hear that you were disappointed due to our services. Please let me express my sincerest apology for the experienced inconvenience. Our fitness room was closed according to the Hungarian regulations due to the Covid19 pandemic. I would like to kindly inform you that fitness room is again available for our guest since your stay. Although we don't have wellness area or swimming pool I would like to suggest to book Junior Suite for your next time where private infra sauna help to relax after a long day. Thank you once again for sharing your honest feedback. I only can hope that you will give us another chance to welcome you back and we can prove our real high quality service level. Kind regards, Iváncsics Nándor / Mr. Nándor Iváncsics General Manager MERCURE BUDAPEST CITY CENTER VÁCI UTCA 20., 1052 BUDAPEST, HUNGARY T +3…, F +3… E-mail: H6… mercure.com | accorhotels.com

Great

Customer review rating 4.5/5

Yaniv A. Business - 07/06/2021 Confirmed reviews ALL

Great location and service

Dear YANIV A., First of all I would like to thank you for choosing Mercure Budapest City Center Hotel during your recent stay in Budapest. Every guest's feedback is very important for us therefore I am grateful that you took your time to fill in our questionnaire. I am more than happy to hear that you were fully satisfied with our services and you could benefit from our convenient location in the heart of Budapest. I do hope you will give us the chance to welcome you back in the near future. Kind regards, Iváncsics Nándor / Mr. Nándor Iváncsics General Manager MERCURE BUDAPEST CITY CENTER VÁCI UTCA 20., 1052 BUDAPEST, HUNGARY T +3…, F +3… E-mail: H6… mercure.com | accorhotels.com

Good accommodation during COVID-19 crisis

Customer review rating 5.0/5

Konstantin M. Business - 29/05/2021 Confirmed reviews ALL

All services (fast check-in, clean room, good breakfast, etc.) were organised well in this difficult period of time. Late checkout was agreed without any problem. Many thanks!

Dear Konstantin M., Thank you so much for taking your time to fill in our questionnaire. We very much appreciate your comments regarding your stay at the Mercure Budapest City Center Hotel. It is great to learn from your review that you had a truly pleasant stay with us and you were well taken care of by our staff. Your kind words serve as the best source of motivation for our team especially during these uncertain and unprecedented times. I do hope we will have the chance to welcome you back in the near future. Kind regards, Iváncsics Nándor / Mr. Nándor Iváncsics General Manager MERCURE BUDAPEST CITY CENTER VÁCI UTCA 20., 1052 BUDAPEST, HUNGARY T +3…, F +3… E-mail: H6… mercure.com | accorhotels.com

A very pleasant experience

Customer review rating 5.0/5

Leo S. Business - 17/05/2021 Confirmed reviews ALL

Central location. Friendly helpful staff Spotless clean rooms, restaurant and lobby

Dear Leo S., First and foremost I would like to thank you for choosing Mercure Budapest City Center Hotel and taking your time to fill in our questionnaire. Your feedback is highly appreciated. It sounds amazing that we managed to meet your expectations and it seems like our friendly hospitality contributed a lot to the overall perfect experience. Special thanks for appreciating the efforts of our lovely staff and the spotlessly clean accommodation provided, as well as our great location, which offers a perfect base to discover Budapest. I do hope your next stay will be as pleasant as the previous one. Kind regards, Iváncsics Nándor / Mr. Nándor Iváncsics General Manager MERCURE BUDAPEST CITY CENTER VÁCI UTCA 20., 1052 BUDAPEST, HUNGARY T +3…, F +3… E-mail: H6… mercure.com | accorhotels.com

The time are not good but location is great.

Customer review rating 1.0/5

Eran Business - 24/04/2021 Confirmed reviews ALL

Since the main experience at this time is the room then you have a problem. The shower is very bad!!. The shower is located on the wrong side of the bath, no way to stand under it. The water pressure is weak. The only way to make a shower is by holding it which I personally hate. It doesn't look like a one-time problem but a really bad design.

Every thing for Excellent

Customer review rating 5.0/5

Miki D. Business - 11/04/2021 Confirmed reviews ALL

You have an amazing team !!! I was very please to hear the hotel managed didn't layoff any one of them. This is a real leadership , which I believe all of them are highly apricated

Dear Miki D., First and foremost I would like to thank you for choosing Mercure Budapest City Center Hotel during your recent visit in Budapest. Guest feedback has always high importance for us, but this times we even more appreciate praiseworthy and encouraging words, like yours. It is a pleasure that we could meet all your expectations and could provide you a maximally safe, comfortable and enjoyable place to stay during your trip. I definitely pass your comments to my great staff whom I am very proud of for their conscientious and professional job. I do hope you will return to us in the near future. Kind regards, Iváncsics Nándor / Mr. Nándor Iváncsics General Manager MERCURE BUDAPEST CITY CENTER VÁCI UTCA 20., 1052 BUDAPEST, HUNGARY T +3…, F +3… E-mail: H6… mercure.com | accorhotels.com

Well located. Kind staff. Good meal. Nice rooms.

Customer review rating 5.0/5

Szabó M. Business - 18/01/2021 Confirmed reviews ALL

Well located. Kind staff. Good meal. Nice rooms.

Dear Valued Guest, First of all I would like to thank you for taking your time to give us feedback following your recent stay in our hotel. We are more than happy to learn from your review that you were satisfied with our hotel and services from every aspects. Feedback like yours serves as the best engouement for us to keep up the good work. It would be our pleasure to welcome you back in the near future. Kind regards, Iváncsics Nándor / Mr. Nándor Iváncsics General Manager MERCURE BUDAPEST CITY CENTER VÁCI UTCA 20., 1052 BUDAPEST, HUNGARY T +3…, F +3… E-mail: H6… mercure.com | accorhotels.com

Friendly staff

Customer review rating 4.5/5

Bryan W. Business - 09/11/2020 Confirmed reviews ALL

Friendly and accommodating, every interaction was pleasant.

Dear Bryan, Thank you so much for sharing your kind feedback with us; it is highly appreciated. We are more than happy to hear that you had a really pleasant stay with us. Working hard every day to give our guests the best experience, it makes us so proud to hear, that it came through to you in the way you describe. It would be our pleasure to welcome you back in the near future. Kind regards, Iváncsics Nándor / Mr. Nándor Iváncsics General Manager MERCURE BUDAPEST CITY CENTER VÁCI UTCA 20., 1052 BUDAPEST, HUNGARY T +3…, F +3… E-mail: H6… mercure.com | accorhotels.com

wel located for our programme in the city centre

Customer review rating 4.5/5

Kati Business - 16/09/2020 Confirmed reviews ALL

BEautiful room, friendly and helpful staff. we had some trouble with the coffee machine in room 16, it did not punch the capsule. Not a big issue, but could be checked. Can be important in the morning :-)

Dear Kati! First and foremost I would like to thank you for sharing your kind feedback with us. We were grateful to read that you enjoyed your stay in our hotel and that the service provided by our team exceeded your expectations. Thank you for highlighting the issue concerning the coffee machine. It has been solved since your stay. We do hope you will give us the chance to welcome you back in the near future. Kind regards, Iváncsics Nándor / Mr. Nándor Iváncsics General Manager MERCURE BUDAPEST CITY CENTER VÁCI UTCA 20., 1052 BUDAPEST, HUNGARY T +3…, F +3… E-mail: H6… mercure.com | accorhotels.com

Few days in Pest

Customer review rating 5.0/5

Anonymous Solo - 06/09/2020 Confirmed reviews ALL

Nice hotel, well educated personnel, good location. All just fine for my needs

Dear Valued Guest, Thank you for taking your time to write a short summary about your stay! Thank you for your nice words about our great and central location as well as the high-quality services you experienced during your stay. Your satisfaction is the best possible source of motivation for our team. We do hope your next stay will be as pleasant as the previous one. Kind regards, Iváncsics Nándor / Mr. Nándor Iváncsics General Manager MERCURE BUDAPEST CITY CENTER VÁCI UTCA 20., 1052 BUDAPEST, HUNGARY T +3…, F +3… E-mail: H6… mercure.com | accorhotels.com

Excellent service and staff, great room and location.

Customer review rating 5.0/5

Shaun L. Families - 06/09/2020 Confirmed reviews ALL

Spent 4 nights in a Junior Suite, 2 adults and 1 teen. The room was immaculate and probably one of the best I’ve ever stayed in. Private sauna, 2 showers, 2 toilets and a bath. Sofa bed reported to be extremely comfortable by my daughter, our bed was huge. Location wise, superb, straight onto the main shopping street with bars, restaurants and shops galore. Close to attractions, walking distance to most. The staff were absolutely wonderful and couldn’t do enough for you. We qualified for the privilege service but as the privilege lounge was closed, this was served in the main bar which meant we could sit outside and people watch with free wine and juices plus lovely snacks. If I come back to Budapest, this hotel would be top of my list - extremely highly recommended.

Dear Shaun L., Thank you very much for this wonderful review of your stay here in Mercure Budapest City Center Hotel. Working hard every day to give our guests the best experience, it makes us so proud to hear, that it came through to you in the way you describe. We are delighted that you found our colleagues always ready and eager to assist you and for highlighting the high-level services received throughout the hotel. Finally, let us thank you for your praise regarding the hotel's excellent location. We are looking forward to greeting you again in our property and in our city! Kind regards, Iváncsics Nándor / Mr. Nándor Iváncsics General Manager MERCURE BUDAPEST CITY CENTER VÁCI UTCA 20., 1052 BUDAPEST, HUNGARY T +3…, F +3… E-mail: H6… mercure.com | accorhotels.com

Perfect service

Customer review rating 4.5/5

Roy Couples - 24/08/2020 Confirmed reviews ALL

Had to book at last minute, and the experience was great. The location is very central and the service was excellent. All the hotel personnel were very helpfull, even during the challenging times of Corona.

Dear Roy, First and foremost I would like to thank you to choose our hotel. It is my real pleasure to hear that you had a really pleasant stay with us. We are very proud to read that the service provided by our team exceeded your expectations and that you especially liked our central location that all interesting points of the capital are within walking distance. We are looking forward to greeting you again in our property and in our city! Kind regards, Iváncsics Nándor / Mr. Nándor Iváncsics General Manager MERCURE BUDAPEST CITY CENTER VÁCI UTCA 20., 1052 BUDAPEST, HUNGARY T +3…, F +3… E-mail: H6… mercure.com | accorhotels.com

Excellent

Customer review rating 5.0/5

Marco Friends - 19/08/2020 Confirmed reviews ALL

Thank you for the amazing time in Budapest. We felt welcome from the first second of our stay. The privilege upgrade was a big plus. The service, snacks and atmosphere every afternoon was perfect. The Location is perfect to discover the city. Nice and clean room. Well organised from the check in. Thank you again :) we will come back!

Dear Marco, I very much appreciate that you took the time to share your feedback following your stay at the Mercure Budapest City Center. It was great to read your fully satisfied review and I am happy you had such a pleasant stay with us. I am glad that you enjoyed the Privilege Room and the privilege services, coming with it. I have also taken good note of your remarks regarding the nice, clean room and the perfect location. I am looking forward for your next visit and I hope it will be just as pleasant as the previous one. Kind regards, Iváncsics Nándor / Mr. Nándor Iváncsics General Manager MERCURE BUDAPEST CITY CENTER VÁCI UTCA 20., 1052 BUDAPEST, HUNGARY T +3…, F +3… E-mail: H6… mercure.com | accorhotels.com

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