Mercure Budapest Castle Hill 4 stars

Customer review rating (ALL Rating) 4.4/5 789 reviews

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Mercure Budapest Castle Hill - Image 1
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Krisztina Korut 41-43, NTAK:SZ19000364, szálloda, Non, 1013 BUDAPEST, Hungary

Description

Hotel extras

  • Recently renovated full service hotel on a perfect location

  • Let's taste our selection at our The Station Restaurant after a busy day exploring the city

  • Brand new design inspired by the colorful and lively streets of Budapest

  • Professional meeting and event organizers

  • Park your bicycle, motorbike, car or bus comfortably at our hotel's outdoor parking or garage

Our accommodation(s)

Hotel location

Mercure Budapest Castle Hill

Krisztina Korut 41-43, NTAK:SZ19000364, szálloda, Non
1013 BUDAPEST
Hungary

GPS:47.498822, 19.027326

Telephone
Fax +36 1 488 8178

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
Near the property
  • Car park

THE STATION

Eating with us is the origin of the Hungarian street food culture. Our restaurant offers Bistro & Grill, Fit and Hungarian selection.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  789 reviews

Customer review rating 3.5/5

Paul I. Solo - Confirmed reviews ALL

Location near Deli allowed good links and close proximity to the castle area. Location quiet although on main room. Air conditioning was variable. Rooms were dated with very small bathrooms. I wasn't really sure whether I was staying in an ibis. Breakfast was varied but typical Ibis fare.

Dear Paul I., Thank you for sharing your thoughts regarding your recent stay. We appreciate your feedback on our location and its accessibility, as well as your comments about the breakfast selection. However, we regret to hear that the air conditioning did not meet your expectations and that you found the room accommodations lacking. Your insights regarding the room decor are valuable, and we will take them into consideration as we continuously strive to improve our guest experience. We hope to have the opportunity to welcome you back in the future for a more enjoyable stay. Henriette Viglasi-Vincze Deputy General Manager

Customer review rating 5.0/5

Yadnyesh N. Families - Confirmed reviews ALL

Best place to stay n commute...good property...we had a Superior Suite...Overall fantastic experience

Dear Yadnyesh N., Thank you for taking the time to share your positive experience at Mercure Budapest Castle Hill. We are delighted to hear that you enjoyed your stay in the Superior Suite and found our property convenient for your travels. We look forward to welcoming you back in the future. Henriette Viglasi-Vincze Deputy General Manager

Customer review rating 2.5/5

Anna H. Families - Confirmed reviews ALL

The room was booked for three people, but it was prepared for only two. It was only after another phone call at midnight that I finally received bedding and a towel for the third person. On the second day, breakfast was disappointing as well — there was no bread available, the scrambled eggs were cold, and the porridge for the child was also cold.

Dear Anna H., Thank you for your feedback regarding your recent stay. I sincerely apologize for the inconvenience you experienced with the room preparation and the delay in providing additional bedding and towels. I appreciate you bringing this to our attention. Furthermore, I regret to hear that the breakfast did not meet your expectations, particularly concerning the availability of bread and the temperature of the dishes. Your comments are valuable as they help us to improve our services. Sincerely, Henriette Viglasi-Vincze Deputy General Manager

Customer review rating 2.5/5

Ian L. Families - Confirmed reviews ALL

did not acknowledge my status / at least address that an upgrade would not be available. Chamber maid did not make my room on the last day. Cups were left unkept.

Dear Ian L., Thank you for your feedback. I apologize for the oversight regarding your status and the lack of room service on your final day. Your comments are invaluable as we strive to improve our services and guest experience. Best regards, Henriette Viglasi-Vincze Deputy General Manager

Customer review rating 0.5/5

Anurag J. Families - Confirmed reviews ALL

We complained that rooms are too warm,during the whole stay we opened window to breath inside room ,each time we call they say do this do that but nothing worked . Breakfast is too basic ,nothing new all 4 days

Dear Anurag J., Thank you for your feedback. I sincerely regret that the room temperature and the breakfast options did not meet your expectations during your stay. We appreciate your comments as they guide us in our continuous improvement efforts. Best regards, Henriette Viglasi-Vincze Deputy General Manager

Other web-users rate our hotel

  • 464 reviews 9.3/10 Location
  • 557 reviews 6.4/10 Room
  • 411 reviews 7.5/10 Service
  • 7 reviews 7.1/10 WiFi
  • 314 reviews 4.4/10 Comfort
  • 266 reviews 8/10 Breakfast
  • 211 reviews 6/10 Cleanliness
  • 124 reviews 8.8/10 Vibe

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