Mercure Budapest Castle Hill 4 stars

Customer review rating 4.3/5 3,162 reviews
Mercure Budapest Castle Hill
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+ 25 Services
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Hotel extras

  • 5-min walk to the Castle District and a few minutes from the city center by metro

  • 250 brand new renovated rooms, 60 Privilige rooms, 184 Superior rooms, 6 Junior Suites

  • Brand new design

  • 7 sectionable meeting rooms with a capacity from 10 to 300 persons

  • 2 private car parks: paying indoor (40) and outdoor (30) parking. Bus parking is also possible

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Pets allowedPaying
  • 100% non-smoking hotel
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-outPaying
  • Laundry
  • Boutiques/shopping
  • Porter
  • Concierge
Catering
  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
Leisure and activities
  • Tennis
  • Boat excursions
  • Other sports activities
Business services
  • 8 meeting room(s)
  • Conventions hotel
  • Self service business centre
  • Copy/print service available

Hotel location

Mercure Budapest Castle Hill

Krisztina Korut 41-43
1013
budapest
hungary

Tel: +3614888100

Fax: (+36)1/4888178

Contact email

Check-in from 14h00

Check out up to 12h00

  • UNDERGROUND STATION :   M2 DELI PALYAUDVAR

  • By plane

    LISZT FERENC AIRPORT BUDAPEST At 25km / 15.63 miles

  • By car

    M1 At 8km / 5 miles

  • By car

    M7 At 8km / 5 miles

  • By train

    DELI At 0.1km / 0.06 miles

GPS :47.498822, 19.027326

Our accommodations

Choose from different categories available. Standard room offers you a very comfortable stay, Privlege room benefite from a wide range of additional services.

Accessible room

Superior Room with 1 double bed, feel the touch of the Buda Castle

  • Max. number of persons: 2
  • Area: From 20
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • Satellite/cable colour TV
  • Business Desk
  • Direct dial telephone
Accessible room

Superior Room with 2 single beds, feel the touch of the Buda Castle

  • Max. number of persons: 2
  • Area: From 20
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • Free in Room Mineral Water
  • Satellite/cable colour TV
  • Business Desk
  • Direct dial telephone
Accessible room

Privilege Room with 1 double bed, feel the touch of the Buda Castle

  • Max. number of persons: 2
  • Area: From 20
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • Free in Room Mineral Water
  • Satellite/cable colour TV
  • Business Desk
  • Direct dial telephone

Our restaurants and bars

THE STATION

Type of cuisine: Bistro

Eating with us is the origin of the Hungarian street food culture. Our restaurant offers Bistro&Grill, Fit and Hungarian selection.

Lunch

12:00 - 15:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

18:00 - 23:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

LOBBY BAR

Photo non contractuelle / Strictly non binding

Hotel Mercure Budapest Buda's LOBBY BAR in the city center welcomes every guest, offers local and international drinks, cocktails and a wide range of coffee ,tea and beer specialities, light meals. Internet(WIFI) connection. Opening hours: 08h-24h.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 8

  • Maximum size: 240

  • Maximum capacity: 300 people

  • Maximum banquet capacity: 120 people

Find out more

Our guest reviews for
Mercure Budapest Castle Hill

100% genuine reviews from our guests

Find out more

ALL Rating 4.3/5

3,162 reviews

tripadvisor

TripAdvisor Rating 4.0/5

82 reviews

Perfect location for exploring all Budapest

Customer review rating 4.3/5

Marina Couples - 20/02/2020 Confirmed reviews ALL

All staff were friendly, helpful and polite. The hotel was clean and the breakfast and bar areas were comfortable. Plenty of choice at breakfast, including fresh fruit. Can definitely recommend.

Good stay for my Business Trip

Customer review rating 4.3/5

Jojo Business - 15/02/2020 Confirmed reviews ALL

+ Very nice Hotel with charming staff. The buffet at the restaurant is also very good. The room are nice and clean. There is a train station near the hotel but you don't hear the noise of the trains. - Too hot in the room during the night.

Dear Joelle C., We would like to thank you very much for taking the time to pass on your comments on your stay with us at Mercure Budapest Castle Hill - ibis Budapest Castle Hill. We appreciate your nice comment. We hope to welcome you back soon. Sincerely, Diana Hegyesdi Assistant to General Manager ibis Budapest Castle Hill - Mercure Budapest Castle Hill 1013 Budapest Krisztina krt. 41-43. Tel: +36/1/488-8100, Fax: +36/1/488-8157 E-mail: h1…, www.mercure.com/1688

Near train Station

Customer review rating 4.3/5

K Couples - 08/02/2020 Confirmed reviews ALL

Very conveniently located hotel close to the main station in Budapest. Nice rooms with decent breakfast. I have been using various Accor hotel properties all over the world including Paris, Italy, many in the UK and even another Budapest itself. I was surprised this property did not give any complimentary bottled mineral water in the room. When asked the receptionist simply stated that if it’s not in the minibar, is not there. Also while at the breakfast a few items had finished and no attempts were made to replenish these despite the breakfast area being open for another hour.

Dear Kunal R., Thank you very much for taking the time to give us your feedback. We regularly make improvements to our service as a result of the valuable feedback we receive from our guests. We look forward to welcoming you back in the future. Sincerely, Diana Hegyesdi Assistant to General Manager ibis Budapest Castle Hill - Mercure Budapest Castle Hill 1013 Budapest Krisztina krt. 41-43. Tel: +36/1/488-8100, Fax: +36/1/488-8157 E-mail: h1…, www.mercure.com/1688

Great stay

Customer review rating 4.3/5

Jade G. Couples - 06/02/2020 Confirmed reviews ALL

Staff were kind and helpful. Breakfast was amazing. Rooms were clean and well kept. Rooms were quiet. Bar was lovely. Greta location!

Dear Jade G., Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Diana Hegyesdi Assistant to General Manager ibis Budapest Castle Hill - Mercure Budapest Castle Hill 1013 Budapest Krisztina krt. 41-43. Tel: +36/1/488-8100, Fax: +36/1/488-8157 E-mail: h1…, www.mercure.com/1688

Thanks Reception team for your kindless, professionnal, helpful

Customer review rating 4.3/5

Tiffany Couples - 05/02/2020 Confirmed reviews ALL

I appreciate a wonderful surprise at my arrival: macaron in my room, team réception are profesional with always smile.

Dear Tiffany B., Thank you for taking the time to write your comments here. I am really glad you enjoyed your stay in our hotel and in Budapest and I am especially thankful for your nice words about our staff. I hope we can welcome you again in our hotel soon. Sincerely, Diana Hegyesdi Assistant to General Manager ibis Budapest Castle Hill - Mercure Budapest Castle Hill 1013 Budapest Krisztina krt. 41-43. Tel: +36/1/488-8100, Fax: +36/1/488-8157 E-mail: h1…, www.mercure.com/1688

Good stay

Customer review rating 4.3/5

Anonymous Couples - 05/02/2020 Confirmed reviews ALL

+ Overall it was a good stay - towel racks are very bad, towels keep dropping on the floor - no bottles of water in the room

Dear Ian E., Thank you very much for taking the time to give us your feedback. We regularly make improvements to our service as a result of the valuable feedback we receive from our guests. We look forward to welcoming you back in the future. Sincerely, Diana Hegyesdi Assistant to General Manager ibis Budapest Castle Hill - Mercure Budapest Castle Hill 1013 Budapest Krisztina krt. 41-43. Tel: +36/1/488-8100, Fax: +36/1/488-8157 E-mail: h1…, www.mercure.com/1688

Amazing stay

Customer review rating 4.3/5

Rehab Families - 03/02/2020 Confirmed reviews ALL

Stunning.. relaxing and lovely mercure

Dear Elhussein A., Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Diana Hegyesdi Assistant to General Manager ibis Budapest Castle Hill - Mercure Budapest Castle Hill 1013 Budapest Krisztina krt. 41-43. Tel: +36/1/488-8100, Fax: +36/1/488-8157 E-mail: h1…, www.mercure.com/1688

Well located and a good stay

Customer review rating 4.3/5

Daniel Business - 02/02/2020 Confirmed reviews ALL

Good experience at the hotel. Would be extremely satisfied if the check in experience improved (too long when groups arriving together).

Dear Daniel Q., We would like to thank you very much for taking the time to pass on your comments on your stay with us at Mercure Budapest Castle Hill - ibis Budapest Castle Hill. We appreciate your nice comment. We hope to welcome you back soon. Sincerely, Diana Hegyesdi Assistant to General Manager ibis Budapest Castle Hill - Mercure Budapest Castle Hill 1013 Budapest Krisztina krt. 41-43. Tel: +36/1/488-8100, Fax: +36/1/488-8157 E-mail: h1…, www.mercure.com/1688

Comfortable hotel with professional staff.

Customer review rating 4.3/5

Anonymous Business - 20/01/2020 Confirmed reviews ALL

Room very comfortable and clean. Only downsides were 1) that is was very hot, air conditioning on cold actually came out warm but I was able to open the window so could then sleep, 2) the tap in the shower room sprayed everywhere, getting your clothes wet. Otherwise an excellent hotel and the Station restaurant, where I ate once, served delicious food!

Dear Deborah S., We would like to thank you very much for taking the time to pass on your comments on your stay with us at Mercure Budapest Castle Hill - ibis Budapest Castle Hill. We appreciate your nice comment. We hope to welcome you back soon. Sincerely, Diana Hegyesdi Assistant to General Manager ibis Budapest Castle Hill - Mercure Budapest Castle Hill 1013 Budapest Krisztina krt. 41-43. Tel: +36/1/488-8100, Fax: +36/1/488-8157 E-mail: h1…, www.mercure.com/1688

Well located, good stay & lovely hotel

Customer review rating 4.3/5

Megan H. Couples - 20/01/2020 Confirmed reviews ALL

We had a lovely stay, quick and early check in, lovely and helpful staff, breakfast was hit and miss (we went down at 9.30- breakfast finished at 11 and there was barely anything left) but lovely when we got some!

Dear Megan H., We would like to take the opportunity to thank you for your review on our hotel. We are all pleased at Mercure Budapest Castle Hill - ibis Budapest Castle Hill that you have enjoyed your stay with us. We are glad to receive your compliments and we also appreciate your help in making us aware of the improvements that we can make to the services we provide. We are very much looking forward to welcoming you back to our hotel. Sincerely, Diana Hegyesdi Assistant to General Manager ibis Budapest Castle Hill - Mercure Budapest Castle Hill 1013 Budapest Krisztina krt. 41-43. Tel: +36/1/488-8100, Fax: +36/1/488-8157 E-mail: h1…, www.mercure.com/1688

Acceptable due to room renervations

Customer review rating 4.3/5

W. D. Business - 17/01/2020 Confirmed reviews ALL

very small rooms, ... due to older house

Dear Wolfgang D., Thank you for staying in Mercure Budapest Castle Hill - ibis Budapest Castle Hill. Sincerely, Diana Hegyesdi Assistant to General Manager ibis Budapest Castle Hill - Mercure Budapest Castle Hill 1013 Budapest Krisztina krt. 41-43. Tel: +36/1/488-8100, Fax: +36/1/488-8157 E-mail: h1…, www.mercure.com/1688

Great

Customer review rating 4.3/5

Raziel A. Couples - 10/01/2020 Confirmed reviews ALL

Location was awesome as well as breakfast. We enjoyed our stay in Mercure Budapest Castle Hill.

Dear Raziel A., We would like to thank you very much for taking the time to pass on your comments on your stay with us at Mercure Budapest Castle Hill - ibis Budapest Castle Hill. We appreciate your nice comment. We hope to welcome you back soon. Sincerely, Diana Hegyesdi Assistant to General Manager ibis Budapest Castle Hill - Mercure Budapest Castle Hill 1013 Budapest Krisztina krt. 41-43. Tel: +36/1/488-8100, Fax: +36/1/488-8157 E-mail: h1…, www.mercure.com/1688

fantastic staying

Customer review rating 4.3/5

Philip Z. Families - 07/01/2020 Confirmed reviews ALL

kids are very pleasured in the beautiful place, nice talking with the staffs, nice walking around the castle hill.

Dear Xiaoliang z., Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Diana Hegyesdi Assistant to General Manager ibis Budapest Castle Hill - Mercure Budapest Castle Hill 1013 Budapest Krisztina krt. 41-43. Tel: +36/1/488-8100, Fax: +36/1/488-8157 E-mail: h1…, www.mercure.com/1688

90% RUDE STAFF

Customer review rating 4.3/5

L. E. Families - 06/01/2020 Confirmed reviews ALL

We had the rudest "welcome" ever in a hotel by a young tall man named Thomas. He was standing like a bodyguard with crossed arms when we entered the hotel, (didn't even think to open the door for us or help us with the luggage) and told us that we are too early for check-in (it was around 11:00 am on 27th December), and turned his back on us starting to walk towards a small door which was a luggage room. When I asked if he could check in case our rooms were already free and ready, he continued in the same rude and arrogant face, saying that official check-in time is 2:00 pm. I then asked politely again "how do you know that all the rooms are still occupied since you didn't check?" He turned in an even worse manner and said to me loudly near my face "we have 400 rooms in this hotel...and only 4 are empty now!!!" Then I told him that he is very rude, that it is the first time in my life that I get such a "welcome" in a hotel and asked him to tell me his name in order to report him at the management and trip advisor etc. He then said he was sorry, and rushed to check the computer for available rooms. All of a sudden one of our 2 rooms was available. He apologized many times. and asked a smiling young lady to check us in. When checked in and tried to use the bathroom, the bathroom bin was full of dirty toilet paper from the previous guests. We had to call twice so that they could send someone after 15 minutes from housekeeping to clean it. When we used the shower the water was not flowing freely down the sink but the shower was flooding and we had to wait 15 minutes for the water to drain. We informed the reception and asked to send someone from maintenance in the next morning to fix it. It took them 3 days to come and only after I had taken a video of the flooded water and showed it to a kind receptionist. Our connecting rooms 511 and 512 were very nice, bright and comfortable. Breakfast was rich with a big variety and quantity. The breakfast staff was rude with guests and aggressive with each other. On the first day of breakfast, a suited gentleman stood at the entrance point in a similar "bodyguard" style and welcomed me by saying "it's late!!! In 10 minutes we close!!!" A similar thing happened most of the days of our stay, and the staff were arguing between them loudly in their language while walking through the guests. I think we encountered more than 30 employees of the hotel during our 5-day stay, and we could spot only TWO polite people; one kind young blond lady receptionist and a kind young man receptionist. (unfortunately, we don’t know their names) I believe that the Accor management should strongly look into this and do something about it.

Mrs

Customer review rating 4.3/5

Anonymous Couples - 06/01/2020 Confirmed reviews ALL

Everything was fine only the room wasn’t cleaned properly

Dear Tracey S., Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Diana Hegyesdi Assistant to General Manager ibis Budapest Castle Hill - Mercure Budapest Castle Hill 1013 Budapest Krisztina krt. 41-43. Tel: +36/1/488-8100, Fax: +36/1/488-8157 E-mail: h1…, www.mercure.com/1688

Excellent stay

Customer review rating 4.3/5

Alex Business - 05/01/2020 Confirmed reviews ALL

A very excellent stay

Dear Bin M., Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Diana Hegyesdi Assistant to General Manager ibis Budapest Castle Hill - Mercure Budapest Castle Hill 1013 Budapest Krisztina krt. 41-43. Tel: +36/1/488-8100, Fax: +36/1/488-8157 E-mail: h1…, www.mercure.com/1688

Great hotel - small bathroom

Customer review rating 4.3/5

Jakub Couples - 05/01/2020 Confirmed reviews ALL

We really enjoyed staying at Mercure Buda. Room, staff and brekfasts were amazing. Including nice stuff like free minibar or cosmetics. But the bathroom in the room was simply to small. It was very hard to move inside. Thats not experience people expect from 4 stars

Dear Jakub R., We would like to thank you very much for taking the time to pass on your comments on your stay with us at Mercure Budapest Castle Hill - ibis Budapest Castle Hill. We appreciate your nice comment. We hope to welcome you back soon. Sincerely, Diana Hegyesdi Assistant to General Manager ibis Budapest Castle Hill - Mercure Budapest Castle Hill 1013 Budapest Krisztina krt. 41-43. Tel: +36/1/488-8100, Fax: +36/1/488-8157 E-mail: h1…, www.mercure.com/1688

Birthday celebrations

Customer review rating 4.3/5

Lisa F. Couples - 05/01/2020 Confirmed reviews ALL

Overall we had a very pleasant stay. My only criticism would be that we left windows open in our room as we were 6 floors up and when we returned out room smelt of cigarettes due to the amount of people out the front smoking.

Dear Lisa F., We thank you for your comments. Your remarks are important to us and will enable us to improve the quality of our offer and services in a matter to satisfy our guests' needs and expectations. I already shared your feedback with my Team and made the necessary steps to prevent such an inconvenience in the future. We sincerely hope to see you back in our hotel. Sincerely, Diana Hegyesdi Assistant to General Manager ibis Budapest Castle Hill - Mercure Budapest Castle Hill 1013 Budapest Krisztina krt. 41-43. Tel: +36/1/488-8100, Fax: +36/1/488-8157 E-mail: h1…, www.mercure.com/1688

A week in Budapest

Customer review rating 4.3/5

Jemma Couples - 04/01/2020 Confirmed reviews ALL

We had a lovely experience at this hotel over the New Year period. The accomodation was great and at the hotel restaurant the food was delicious. We highly recommend others visiting this beautiful location and staying at Mercure given its close proximity to the Castle District.

Dear Jemma B., Thank you so much for choosing Mercure Budapest Castle Hill - ibis Budapest Castle Hill during your stay in Hungary. We appreciate your nice comments. It is always a pleasure to know that our Guests are satisfied with our services. We really do hope to welcome you back soon. Sincerely, Diana Hegyesdi Assistant to General Manager ibis Budapest Castle Hill - Mercure Budapest Castle Hill 1013 Budapest Krisztina krt. 41-43. Tel: +36/1/488-8100, Fax: +36/1/488-8157 E-mail: h1…, www.mercure.com/1688

Christmas In Budapest

TripAdvisor rating 4.0/5

narkymarky1 Couples - 02/01/2020 TripAdvisor review

Used Mercure hotels previously so new we would be fine with a few nights booked in one of their hotels. We chose castle Hill district in Buda as our base and was not disappointed. Great location, friendly staff and modern clean surrounding's. We were out everyday around Budapest so did not eat at the hotel other breakfast but the choices available for breakfast were good.

Dear Our Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Diana Hegyesdi, Assistant to General Manager
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