Mercure Budapest Castle Hill 4 stars

Customer review rating (ALL Rating) 4.4/5 732 reviews

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Mercure Budapest Castle Hill - Image 1
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Krisztina Korut 41-43, NTAK:SZ19000364, szálloda, Non, 1013 BUDAPEST, Hungary

Description

Hotel extras

  • Recently renovated full service hotel on a perfect location

  • Let's taste our selection at our The Station Restaurant after a busy day exploring the city

  • Brand new design inspired by the colorful and lively streets of Budapest

  • Professional meeting and event organizers

  • Park your bicycle, motorbike, car or bus comfortably at our hotel's outdoor parking or garage

Our accommodation(s)

Hotel location

Mercure Budapest Castle Hill

Krisztina Korut 41-43, NTAK:SZ19000364, szálloda, Non
1013 BUDAPEST
Hungary

GPS:47.498822, 19.027326

Telephone
Fax +36 1 488 8178

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
Near the property
  • Car park

THE STATION

Eating with us is the origin of the Hungarian street food culture. Our restaurant offers Bistro & Grill, Fit and Hungarian selection.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  732 reviews

Customer review rating 4.0/5

Bernic V. Business - Confirmed reviews ALL

We had a very pleasant experience at Merkure Hotel in Budapest. The room was comfortable, and the breakfast was delicious and varied. The staff were extremely kind and attentive, which made our stay even more enjoyable. As a suggestion for improvement, it would be great to have room slippers available and a bit more attention given to vacuuming the carpets. Otherwise, everything was superb, and we gladly recommend this hotel!

Dear V. Bernic, Thank you for your kind words regarding your recent stay at Mercure Budapest Castle Hill. We are delighted to hear that you found our location convenient and enjoyed the comfort of your room, as well as our varied breakfast offerings. Your compliments about our staff's attentiveness are greatly appreciated. We value your suggestions regarding the availability of room slippers and carpet maintenance. Your feedback is invaluable as we continuously strive to enhance the guest experience. We hope to welcome you back in the future for another superb stay. Best regards, Henriette Viglasi-Vincze Deputy General Manager

Customer review rating 3.0/5

Douglas W. Friends - Confirmed reviews ALL

Enjoyed our stay. Our room was fine but the bathroom was impractical. Shower not good, leaked to floor, needs a door to retain the water. Area at washbasin needs a redesign. Disappointing!

Dear Mr. W., Thank you for your feedback regarding your recent stay. I sincerely regret that the bathroom facilities did not meet your expectations. Your comments regarding the shower and washbasin area are valuable to us and will be considered for future improvements. Henriette Viglasi-Vincze Deputy General Manager

Customer review rating 3.5/5

Peter M. Families - Confirmed reviews ALL

After a fantastic stay at the Mercure Tokaj, I had high hopes for the Mercure Castle Hill, but unfortunately, this experience "balanced things out" in the wrong direction. The Good Front Office: The check-in and reception staff were professional, welcoming, and a highlight of the stay. Station Restaurant: We thoroughly enjoyed the dining experience here; the food and service were excellent. The Bad Housekeeping Standards: This was the biggest disappointment. Upon entering the room, we found leftover cookies next to both beds. Even worse, the bathroom had visible dirty marks on the floor and around the base of the toilet. For a hotel of this caliber, the lack of basic cleanliness is unacceptable. The Concept: The decision to mix the Ibis and Mercure brands in the same building feels like a mistake. It dilutes the premium feel you expect from a Mercure and creates a confusing, inconsistent atmosphere. Final Verdict: While the staff and restaurant try their best, the poor state of room maintenance makes it hard to recommend this over other options in Budapest.

Dear Peter M., Thank you for taking the time to share your thoughts regarding your recent stay at Mercure Budapest Castle Hill. We are pleased to hear that you appreciated the professionalism of our front office staff and enjoyed your dining experience at the Station Restaurant. Your kind words will be shared with the team as they strive to provide a memorable experience for our guests. However, it is regrettable to learn that the housekeeping standards did not meet your expectations. Cleanliness is a top priority for us, and we take such feedback seriously. We will ensure that your comments are addressed with our housekeeping team to maintain the high standards that our guests deserve. Regarding the integration of the Ibis and Mercure brands, we appreciate your feedback and understand how it may impact the overall perception of the hotel experience. Thank you once again for your valuable insights. We hope to have the opportunity to welcome you back in the future for a more enjoyable stay. Henriette Viglasi-Vincze Deputy General Manager

Customer review rating 4.5/5

Ken S. Solo - Confirmed reviews ALL

I was only here for one night but the stay was very good. Breakfast was excellent and I had a good night's sleep.

Dear Ken S., Thank you for taking the time to share your positive experience. We are delighted to hear that you enjoyed your stay, particularly the excellent breakfast and comfortable night’s sleep. We look forward to welcoming you back on your next visit. Henriette Viglasi-Vincze Deputy General Manager

Customer review rating 4.5/5

Kirvind G. Solo - Confirmed reviews ALL

Pleasant stay.

Dear Kirvind G., Thank you for your kind words regarding your recent stay with us. We are delighted to hear that you enjoyed our prime location and had a pleasant experience. It is always our aim to provide a memorable stay for our guests. Henriette Viglasi-Vincze Deputy General Manager

Other web-users rate our hotel

  • 447 reviews 9.3/10 Location
  • 536 reviews 6.4/10 Room
  • 398 reviews 7.6/10 Service
  • 7 reviews 7.1/10 WiFi
  • 306 reviews 4.4/10 Comfort
  • 264 reviews 8/10 Breakfast
  • 202 reviews 5.5/10 Cleanliness
  • 115 reviews 8.7/10 Vibe

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