Mercure Budapest Castle Hill 4 stars

Customer review rating (ALL Rating) 4.5/5 657 reviews

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Mercure Budapest Castle Hill - Image 1
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Krisztina Korut 41-43, NTAK:SZ19000364, szálloda, 1013 BUDAPEST, Hungary

Description

Hotel extras

  • Recently renovated full service hotel on a perfect location

  • Let's taste our selection at our The Station Restaurant after a busy day exploring the city

  • Brand new design inspired by the colorful and lively streets of Budapest

  • Professional meeting and event organizers

  • Park your bicycle, motorbike, car or bus comfortably at our hotel's outdoor parking or garage

Our accommodation(s)

Hotel location

Mercure Budapest Castle Hill

Krisztina Korut 41-43, NTAK:SZ19000364, szálloda
1013 BUDAPEST
Hungary

GPS:47.498822, 19.027326

Telephone
Fax +36 1 488 8178

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
Near the property
  • Car park

THE STATION

Eating with us is the origin of the Hungarian street food culture. Our restaurant offers Bistro & Grill, Fit and Hungarian selection.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  657 reviews

TripAdvisor Rating  3.9/5  165 reviews

Customer review rating 2.0/5

Erik V. D. M. Solo - Confirmed reviews ALL

I booked a Mercure because I wanted a bit of higher level service than an IBIS, so I was suprised to see that what I got was just a slightly different room in what otherwise was an IBIS hotel with all facilities, including breakfast, shared with the IBIS. This is really not ok. Moreover and most importantly, from a 4 star Mercure the very least I expect is a functional airconditioning. The first 2 nights I barely slept because the air was too hot and stale. The windows could barely open so provide no relief at night either. What I also missed in the room was any information about hotel facilities and services. Not on paper, not on the TV, not on the internet. Was there room service? I don't know, no menu or information was provided. Minibar is empty. Laundry? A gym? Same, no information provided available. Asked the front desk about drinks and snack and he directed me to the supermarkt outside, only later I discovered vending machines in the IBIS 1st floor. Front Desk seems mainly staffed by students anyway. The breakfast was o.k. but massive as it is shared with the IBIS and immediately overrun with large tourgroups making it not an enjoyable experience Overall, chosing this hotel was a poor choice. This hotel is quite simply not up to Mercure and 4 standards, so please stop advertising as such.

Dear Erik V. D. M., Thank you for sharing your feedback regarding your recent stay at Mercure Budapest Castle Hill. I sincerely regret to hear that your experience did not meet your expectations. We strive to provide a distinct Mercure experience, and I apologize for any misunderstanding regarding our facilities shared with IBIS. I am particularly sorry to learn about the issues you faced with the air conditioning and the lack of information regarding our services. We understand how important these amenities are for our guests' comfort and satisfaction. Your comments regarding the breakfast experience with large tour groups and the overall service provided by our team will be taken into consideration for future improvements. We appreciate your input, as it assists us in enhancing our services and facilities to better serve our guests. Thank you once again for your comments, and we hope you will allow us another opportunity in the future to provide you with a more enjoyable stay. Best regards, Henriette Viglasi-Vincze Deputy General Manager

Customer review rating 3.5/5

Jenny K. Families - Confirmed reviews ALL

Good family room, okay breakfast and location but expensive for what it offers.

Dear Jenny K., Thank you for your feedback. We appreciate your comments regarding the family room and location. However, we regret that you found the value not to meet your expectations. Your insights are valuable to us as we strive for continuous improvement. Best regards, Henriette Viglasi-Vincze Deputy General Manager

Customer review rating 5.0/5

Andrew W. Couples - Confirmed reviews ALL

A long Birthday weekend in Budapest, this hotel was amazing, could not fault it. After arriving at 7am on the bus from Lublin (PL) we were able to get into our room a little while earlier. The room was beautiful, a wonderful view on the castle hill and the turret of the church was visible from the window. The room was spacious, clean, and exactly what we needed.

Dear Andrew W., Thank you for your kind words regarding your recent stay at Mercure Budapest Castle Hill. We are delighted that you enjoyed your birthday weekend and found your room spacious and clean, with a beautiful view. It is a pleasure to know that our team could accommodate you with an early check-in, ensuring your stay started off comfortably. We look forward to welcoming you back for another memorable experience in the future. Best regards, Henriette Viglasi-Vincze Deputy General Manager

Customer review rating 0.5/5

Gokmen A. Families - Confirmed reviews ALL

There were 2 reservation clerks when we checked in. The receptionist was nice, but the other one seemed to be a scammer. When we did our transactions and went out to get our luggage from our car, he came behind us and told my wife to remove your car from here, you can only park in paid areas and said this rudely. Moreover, my car was in the car parks marked with white lines and other customers' cars were also using this section. He said you have to pay another 20€ or 25€ and park in the hotel car park. I said that I have stayed in other Accor hotels before and I know this situation and I want to leave my car here, but the attendant replied that this is not my interest, you cannot park in our hotel. And he waited there until we took our belongings from the car and disturbed us. Since his name is not written on his name badge, I cannot clearly state who he is, but this is unacceptable and I think you should find out who is working at the reception on 03.05.2025 around 14:15 - 14:45 and make the necessary warning in this regard. You cannot behave like this to earn 20-25 € more money from people!

Dear Gokmen A., Thank you for taking the time to share your experience during your recent stay with us. We appreciate your feedback regarding the parking situation and the interactions you had with our reception staff. We are pleased to hear that you enjoyed our location and found the hotel to your satisfaction. However, it is concerning to learn that your experience with our team fell short of the high standards we strive to uphold. Our parking policy is indeed designed to ensure the best experience for all guests, and we regret any misunderstanding that may have occurred during your check-in process. Your comments regarding the conduct of our staff member are taken very seriously, and we will ensure that this matter is addressed internally. Maintaining a welcoming and respectful atmosphere for our guests is of utmost importance. Thank you once again for your valuable feedback. We hope to have the opportunity to welcome you back in the future under more favorable circumstances. Best regards, Eszter Tassi Front Office Supervisor

Customer review rating 5.0/5

David V. Families - Confirmed reviews ALL

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Dear David V., Thank you for your positive feedback. We appreciate your kind words and hope to welcome you back soon for another wonderful stay. Best regards, Henriette Viglasi-Vincze Deputy General Manager

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Other web-users rate our hotel

  • 335 reviews 9.3/10 Location
  • 432 reviews 6.7/10 Room
  • 336 reviews 7.7/10 Service
  • 13 reviews 5.6/10 WiFi
  • 228 reviews 4.8/10 Comfort
  • 203 reviews 7.6/10 Breakfast
  • 183 reviews 6/10 Cleanliness
  • 94 reviews 8.5/10 Vibe

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.