Mercure Budapest Castle Hill 4 stars

Customer review rating (ALL Rating) 4.4/5 736 reviews

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Mercure Budapest Castle Hill - Image 1
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Krisztina Korut 41-43, NTAK:SZ19000364, szálloda, Non, 1013 BUDAPEST, Hungary

Description

Hotel extras

  • Recently renovated full service hotel on a perfect location

  • Let's taste our selection at our The Station Restaurant after a busy day exploring the city

  • Brand new design inspired by the colorful and lively streets of Budapest

  • Professional meeting and event organizers

  • Park your bicycle, motorbike, car or bus comfortably at our hotel's outdoor parking or garage

Our accommodation(s)

Hotel location

Mercure Budapest Castle Hill

Krisztina Korut 41-43, NTAK:SZ19000364, szálloda, Non
1013 BUDAPEST
Hungary

GPS:47.498822, 19.027326

Telephone
Fax +36 1 488 8178

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
Near the property
  • Car park

THE STATION

Eating with us is the origin of the Hungarian street food culture. Our restaurant offers Bistro & Grill, Fit and Hungarian selection.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.4/5  736 reviews

Customer review rating 3.0/5

Douglas W. Friends - Confirmed reviews ALL

Enjoyed our stay. Our room was fine but the bathroom was impractical. Shower not good, leaked to floor, needs a door to retain the water. Area at washbasin needs a redesign. Disappointing!

Customer review rating 3.5/5

Peter M. Families - Confirmed reviews ALL

After a fantastic stay at the Mercure Tokaj, I had high hopes for the Mercure Castle Hill, but unfortunately, this experience "balanced things out" in the wrong direction. The Good Front Office: The check-in and reception staff were professional, welcoming, and a highlight of the stay. Station Restaurant: We thoroughly enjoyed the dining experience here; the food and service were excellent. The Bad Housekeeping Standards: This was the biggest disappointment. Upon entering the room, we found leftover cookies next to both beds. Even worse, the bathroom had visible dirty marks on the floor and around the base of the toilet. For a hotel of this caliber, the lack of basic cleanliness is unacceptable. The Concept: The decision to mix the Ibis and Mercure brands in the same building feels like a mistake. It dilutes the premium feel you expect from a Mercure and creates a confusing, inconsistent atmosphere. Final Verdict: While the staff and restaurant try their best, the poor state of room maintenance makes it hard to recommend this over other options in Budapest.

Dear Peter M., Thank you for taking the time to share your thoughts regarding your recent stay at Mercure Budapest Castle Hill. We are pleased to hear that you appreciated the professionalism of our front office staff and enjoyed your dining experience at the Station Restaurant. Your kind words will be shared with the team as they strive to provide a memorable experience for our guests. However, it is regrettable to learn that the housekeeping standards did not meet your expectations. Cleanliness is a top priority for us, and we take such feedback seriously. We will ensure that your comments are addressed with our housekeeping team to maintain the high standards that our guests deserve. Regarding the integration of the Ibis and Mercure brands, we appreciate your feedback and understand how it may impact the overall perception of the hotel experience. Thank you once again for your valuable insights. We hope to have the opportunity to welcome you back in the future for a more enjoyable stay. Henriette Viglasi-Vincze Deputy General Manager

Customer review rating 4.5/5

Ken S. Solo - Confirmed reviews ALL

I was only here for one night but the stay was very good. Breakfast was excellent and I had a good night's sleep.

Dear Ken S., Thank you for taking the time to share your positive experience. We are delighted to hear that you enjoyed your stay, particularly the excellent breakfast and comfortable night’s sleep. We look forward to welcoming you back on your next visit. Henriette Viglasi-Vincze Deputy General Manager

Customer review rating 4.5/5

Kirvind G. Solo - Confirmed reviews ALL

Pleasant stay.

Dear Kirvind G., Thank you for your kind words regarding your recent stay with us. We are delighted to hear that you enjoyed our prime location and had a pleasant experience. It is always our aim to provide a memorable stay for our guests. Henriette Viglasi-Vincze Deputy General Manager

Customer review rating 5.0/5

M A. R. Couples - Confirmed reviews ALL

I stayed at Mercure Budapest Castle Hill to celebrate my marriage anniversary and enjoy A. day off, and it turned out to be an absolutely wonderful experience. The hotel surprised us by beautifully decorating the room and welcoming us with wine, A. lovely wish card, and fresh fruits. The complimentary minibar inside the room was A. fantastic touch and was refilled every day, which made us feel truly taken care of. The reception staff were super amazing, very kind, welcoming, and professional. Unfortunately, I forgot to ask their names (they may have been trainees), but they genuinely deserve special appreciation. Their warm attitude and excellent service made our stay truly memorable. Thank you to the entire team for making our anniversary so special. I highly recommend this hotel and would happily stay here again.

Dear M A. R., Thank you very much for your kind words regarding your recent stay at Mercure Budapest Castle Hill. We are delighted to hear that you chose our hotel to celebrate your marriage anniversary and that your experience was so positive. It is wonderful to know that you enjoyed the special room decoration and the complimentary amenities we provided. We strive to create memorable moments for our guests, and it is gratifying to hear that our team was able to contribute to your celebration. Your appreciation for our reception staff will be shared with them, as their dedication to providing exceptional service is indeed commendable. Thank you once again for your recommendation. We look forward to welcoming you back for another memorable stay in the future. Henriette Viglasi-Vincze Deputy General Manager

Other web-users rate our hotel

  • 447 reviews 9.3/10 Location
  • 532 reviews 6.6/10 Room
  • 395 reviews 7.7/10 Service
  • 8 reviews 6.7/10 WiFi
  • 307 reviews 4.6/10 Comfort
  • 262 reviews 7.9/10 Breakfast
  • 201 reviews 5.7/10 Cleanliness
  • 112 reviews 8.7/10 Vibe

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