Mercure Budapest Castle Hill 4 stars

Room and food were excellent. However - I was not impressed with check-in. I was presented with a form to sign - I read the small print and this was all about having access to my data for marketing. I did not sign. I was then told to provide personal information (place of birth, date of birth etc etc). Under GDPR legislation I asked what this data was for. I was told it was for statistics, and providing it was compulsory. It was 1am and I didn't have the energy to argue. But being told I had to provide personal information was aggressive, and I still don't know what that data is for.

excellent and trouble free helpful staff

Nice hotel, close to the Metro and the castle, quiet, with a very helpful staff

It was already 6 months i staid in your hotel before the renovations, but i admit these renovations really brought new life to your hotel. all services were very good

not enough oriented in business accomodation but in mass tourism, noisy and often unpoliet

Lovely modern room with good amenities. The breakfast was very good, with a wide choice. The staff were very helpful and friendly.

Great

curt check in staff but otherwise an exceptional hotel. Breakfast and facilities were outstanding

Overall good experience! The bathroom is very small and barely you can move. When showering, the water is spread all over. When they made the room, they didn’t take an empty bottle. The lady from the bar very nice.

Zona linistita, camera curata, personal amabil

I am generaly satisfied with the hotel room and the service provided. What bothers me the most is the time needed to unlock the reservation amount on my credit card. Even if the hotel room was payed sucessfully on checkout I can still see the full sum reservation on my credit card blocking the money without any reason. It takes a weeks sometimes a month to unlock. It happened many times in your hotel.

Front desk people very helpful

Room was hot, on the last day of my stay there was no hot water.

Convenient location, comfortable beds, excellent breakfasts, competent reception staff.

The stay was pleasant, the staff friendly and kind, the service good, the cleanliness good, the breakfast rich and varied. However, the structure of the bathroom is uncomfortable, the open shower results in wetting the floor when showering, there were no ear cleaners, a bathrobe or a second aid kit, a bottle of water could be expected in the room, especially when there is a coffee set. On the day of departure, the cleaning service knocked on the door at 8am, unpleasant and interfering with the vacation.