Mercure Budapest Castle Hill 4 stars

Customer review rating (ALL Rating) 4.4/5 696 reviews

Mercure Budapest Castle Hill - Image 1
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Krisztina Korut 41-43, NTAK:SZ19000364, szálloda, Non, 1013 BUDAPEST, Hungary

Description

Hotel extras

  • Recently renovated full service hotel on a perfect location

  • Let's taste our selection at our The Station Restaurant after a busy day exploring the city

  • Brand new design inspired by the colorful and lively streets of Budapest

  • Professional meeting and event organizers

  • Park your bicycle, motorbike, car or bus comfortably at our hotel's outdoor parking or garage

Our accommodation(s)

Hotel location

Mercure Budapest Castle Hill

Krisztina Korut 41-43, NTAK:SZ19000364, szálloda, Non
1013 BUDAPEST
Hungary

GPS:47.498822, 19.027326

Telephone
Fax +36 1 488 8178

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
Near the property
  • Car park

THE STATION

Eating with us is the origin of the Hungarian street food culture. Our restaurant offers Bistro & Grill, Fit and Hungarian selection.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  696 reviews

TripAdvisor Rating  3.9/5  178 reviews

Customer review rating 4.0/5

Yuan T. Solo - Confirmed reviews ALL

The hotel is such a hidden gem with Ibis & Mercure brand.My room is simple , clean but nice design. A cozy lounge bar in the lobby which u can really chill & have a drink there. I like it also because it is more close to residential area in Buda Castle side. And it is very convenient to travel with metro & train from here. There is a prima supermarket & DM nearby. By the way, the hotel staff are very friendly and helpful.

Dear Yuan T., Thank you for taking the time to share your positive experience at Mercure Budapest Castle Hill. We are delighted to hear that you appreciated our convenient location, comfortable accommodations, and the delightful views from your room. It is wonderful to know that our lounge bar provided a cozy atmosphere for you to unwind, and that our staff made a positive impression with their friendliness and helpfulness. Your feedback is invaluable to us, and we look forward to welcoming you back on your next visit to Budapest. Henriette Viglasi-Vincze Deputy General Manager

Customer review rating 5.0/5

Leto P. Friends - Confirmed reviews ALL

Amazing that it allowed dogs. Staff was helpful. The guitar and the bar were a good addition. The reception area smelled really nice. The view from the room was great. The shower was quite small. Location was close to the metro station and bicycle rental place. Good number of elevators so waiting time was minimal. The temperature of the room was perfect.

Dear Leto P., Thank you for your positive feedback regarding your recent stay at Mercure Budapest Castle Hill. We are pleased to hear that you appreciated our pet-friendly policy, as well as the helpfulness of our staff and the amenities offered. Your comments about the reception area and room temperature are particularly valued. We will certainly take note of your observation regarding the shower size as we continuously strive to enhance our guests' experiences. We look forward to welcoming you back in the future. Henriette Viglasi-Vincze Deputy General Manager

Customer review rating 4.5/5

Ionut P. Families - Confirmed reviews ALL

Super

Geachte heer P., Hartelijk dank voor uw positieve feedback. Wij zijn blij te horen dat u onze locatie waardeert. Wij hopen u in de toekomst opnieuw te verwelkomen in Mercure Budapest Castle Hill. Met vriendelijke groet, Henriette Viglasi-Vincze Deputy General Manager

Customer review rating 1.5/5

Andre C. Business - Confirmed reviews ALL

The room was terribly and suffocatingly hot, without any chance of regulating the temperature downwards from the room control panel. The only solution offered was to keep the windows open, so I flashed the neighbours while changing -always in a rush, to avoid sweating the second I got dressed. I stayed 7 nights and it didn't get any better. The gluten free products at breakfast are kept open and nearby the bread, ensuring contamination. Similarly, the pork cracklings in the middle of the cured meats make everything contaminated. The sign may say "ask for gluten free options", but when one asks, the options are... unavailable.

Dear Andre C., Thank you for taking the time to share your feedback regarding your recent stay at Mercure Budapest Castle Hill. I sincerely regret that your experience did not meet your expectations. I understand that the temperature regulation in your room was unsatisfactory and caused discomfort during your stay. Please rest assured that we continuously strive to enhance our guests' experience, and your concerns have been noted. Additionally, I apologize for the issues you encountered with our gluten-free options at breakfast. We take food safety and dietary needs very seriously, and your comments regarding contamination will be addressed with our culinary team to ensure better practices in the future. Thank you once again for your valuable insights. We hope to have the opportunity to welcome you back for a more enjoyable experience. Henriette Viglasi-Vincze Deputy General Manager

Customer review rating 3.5/5

Claire L. Business - Confirmed reviews ALL

Breakfast buffet was crowded and untidy. Not much of a hot range. No mushrooms / hash browns / bacon etc, but 2 (!) huge trays of gross overcooked scrambled eggs, and a huge pile of boiled eggs.

Dear Claire L., Thank you for your feedback regarding your recent stay. I appreciate your kind words about our spacious rooms and friendly staff. I regret that the breakfast experience did not meet your expectations. Your comments regarding the breakfast variety and overall presentation will be taken into account for future improvements. Kind regards, Henriette Viglasi-Vincze Deputy General Manager

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Other web-users rate our hotel

  • 414 reviews 9.3/10 Location
  • 482 reviews 6.4/10 Room
  • 372 reviews 7.4/10 Service
  • 10 reviews 6/10 WiFi
  • 283 reviews 4.3/10 Comfort
  • 240 reviews 8.1/10 Breakfast
  • 192 reviews 5.9/10 Cleanliness
  • 100 reviews 8.9/10 Vibe

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.