Bad experience Dirty bathrooms We called for cleaning service they only dropped the garbage, Its not cleaned at all we stayed their 7 day so we should get a clean service

We are regular guests in Mercure Castle Hill, visitors with a Hungarian background. We travel to Budapest every six months and stay preferably in this hotel at the foot of the granite stairway upto the historical neighbourhood. Always an interesting mini-expedition and real fitness trainer. Mercure Castle is a perfect hotel for us, with a kind, professional staff and comfortable rooms with a beautiful view of the hill we climb. The location is perfect, end-station of metro-line 2 is mere 300 meters away. This connection brings you in 10 minutes to the centre of Pest. Tram 56A is at the front door, taking you the center of Buda or vice versa to the green hills of Hüvös Völgy (Cool Valley) for a walk in the green. We do not need more. Márti&Rob

Great atmosphere in the room, nice view, cozy bed, quiet, standard amenities. Plenty of choices on the breakfast. Close to main local transportation. Great value for money.

Did online check in but on arrival still had to fill in forms so not very beneficial. Reported safe as did not work, had to chase as not fixed to be advised that safe was completely broken so could not be used. Due to covid certain items were not available I.e. mini bar, cleaning of room only if requested although this didn’t bother us would be better to advise of situation on booking or prior to arrival. Unfortunately breakfast was a disappointment, during our stay there were 4 items of hot food and not once was the food hot at any time. Masks were not worn by everyone even though they are requested at the front entrance and no social distancing. Staff did not ask those not wearing masks to put them on and also some staff did not wear them or wear them properly. We know these are difficult and unprecedented times for everyone but for us the biggest problem was the smoking area which seems to be located right outside the main entrance. So at anytime if you wish to enter or leave the hotel you have to walk through the smokers. Not only does it smell of smoke but surely it is not healthy to walk past people like this due to covid! Surely it would be better to move the ‘smoking area ‘ away from the front entrance. When you arrive at the hotel to check it, it is not a very welcoming experience.

Nice hotel and location

Great place to stay with easy access to tube and Buda castle. Staff at reception especially Bernadette very helpful. The food at the restaurant was great too especially the Hungarian cuisine. However, we were surprised that there were no tea or coffee making facilities in the room. Also waiting for my Accor points to be credited to my account.

The location is great. Everything is within walking distance. A great mall is literally next door. The staff is amazing. They were so great that I extended my stay. Many places to eat near by and couple supermarkets less than five minute walk

Location is very convenient, staff is very friendly and efficient, food is amazing, there's a coffeeshop/ bar open all day, supermarket 1min away, train and metro 3 mins away, many trams in front, malls nearby 💛💛💛

This hotel is located very close to Buda Castle, Fisherman's Bastion and Mathias' Church. All these sights are spectacular and well worth a visit. The hotel is also very close to the metro line (M2). The hotel staff are friendly and helpful and the breakfast was very tasty.

In all very good, I really enyoed the hotel I specially liked the hungarian dishes in the restaurant and I will certainly come back.

Everything was good, except cleaning, especially at breakfast facilties. During Covid it should be more cleaning and not

Up to perfect location, including access to the public transport and walking distance to important places in Budapest, hotel has offered a wonderful kitchen.

The location the rooms and especially the staff make our stay very good

3 out of 4 nights - AC never worked.. I was not able to sleep. Informed Reception and they didn't bother on any customer points.. Thanks to the mercure OR Accor hotel staff guidelines.

stayed three nights while waiting for our flat to become ready; enjoyed very much the breakfast buffet, the cleanliness of the hotel, and the quietness