Mercure Budapest Castle Hill 4 stars

Stunning.. relaxing and lovely mercure

Good experience at the hotel. Would be extremely satisfied if the check in experience improved (too long when groups arriving together).

Room very comfortable and clean. Only downsides were 1) that is was very hot, air conditioning on cold actually came out warm but I was able to open the window so could then sleep, 2) the tap in the shower room sprayed everywhere, getting your clothes wet. Otherwise an excellent hotel and the Station restaurant, where I ate once, served delicious food!

We had a lovely stay, quick and early check in, lovely and helpful staff, breakfast was hit and miss (we went down at 9.30- breakfast finished at 11 and there was barely anything left) but lovely when we got some!

very small rooms, ... due to older house

Location was awesome as well as breakfast. We enjoyed our stay in Mercure Budapest Castle Hill.

kids are very pleasured in the beautiful place, nice talking with the staffs, nice walking around the castle hill.

We had the rudest "welcome" ever in a hotel by a young tall man named Thomas. He was standing like a bodyguard with crossed arms when we entered the hotel, (didn't even think to open the door for us or help us with the luggage) and told us that we are too early for check-in (it was around 11:00 am on 27th December), and turned his back on us starting to walk towards a small door which was a luggage room. When I asked if he could check in case our rooms were already free and ready, he continued in the same rude and arrogant face, saying that official check-in time is 2:00 pm. I then asked politely again "how do you know that all the rooms are still occupied since you didn't check?" He turned in an even worse manner and said to me loudly near my face "we have 400 rooms in this hotel...and only 4 are empty now!!!" Then I told him that he is very rude, that it is the first time in my life that I get such a "welcome" in a hotel and asked him to tell me his name in order to report him at the management and trip advisor etc. He then said he was sorry, and rushed to check the computer for available rooms. All of a sudden one of our 2 rooms was available. He apologized many times. and asked a smiling young lady to check us in. When checked in and tried to use the bathroom, the bathroom bin was full of dirty toilet paper from the previous guests. We had to call twice so that they could send someone after 15 minutes from housekeeping to clean it. When we used the shower the water was not flowing freely down the sink but the shower was flooding and we had to wait 15 minutes for the water to drain. We informed the reception and asked to send someone from maintenance in the next morning to fix it. It took them 3 days to come and only after I had taken a video of the flooded water and showed it to a kind receptionist. Our connecting rooms 511 and 512 were very nice, bright and comfortable. Breakfast was rich with a big variety and quantity. The breakfast staff was rude with guests and aggressive with each other. On the first day of breakfast, a suited gentleman stood at the entrance point in a similar "bodyguard" style and welcomed me by saying "it's late!!! In 10 minutes we close!!!" A similar thing happened most of the days of our stay, and the staff were arguing between them loudly in their language while walking through the guests. I think we encountered more than 30 employees of the hotel during our 5-day stay, and we could spot only TWO polite people; one kind young blond lady receptionist and a kind young man receptionist. (unfortunately, we don’t know their names) I believe that the Accor management should strongly look into this and do something about it.

Everything was fine only the room wasn’t cleaned properly

A very excellent stay

We really enjoyed staying at Mercure Buda. Room, staff and brekfasts were amazing. Including nice stuff like free minibar or cosmetics. But the bathroom in the room was simply to small. It was very hard to move inside. Thats not experience people expect from 4 stars

Overall we had a very pleasant stay. My only criticism would be that we left windows open in our room as we were 6 floors up and when we returned out room smelt of cigarettes due to the amount of people out the front smoking.

We had a lovely experience at this hotel over the New Year period. The accomodation was great and at the hotel restaurant the food was delicious. We highly recommend others visiting this beautiful location and staying at Mercure given its close proximity to the Castle District.

Used Mercure hotels previously so new we would be fine with a few nights booked in one of their hotels. We chose castle Hill district in Buda as our base and was not disappointed. Great location, friendly staff and modern clean surrounding's. We were out everyday around Budapest so did not eat at the hotel other breakfast but the choices available for breakfast were good.

Easy check in pre-booked, room very comfortable with all the facilities you need, breakfast had a good variety of food which was of good quality, very happy with the stay.