Mercure Budapest Castle Hill 4 stars

TripAdvisor rating 4.0/5 76 reviews
Mercure Budapest Castle Hill
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+ 25 Services
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Hotel extras

  • 5-min walk to the Castle District and a few minutes from the city center by metro

  • 250 brand new renovated rooms, 60 Privilige rooms, 184 Superior rooms, 6 Junior Suites

  • Brand new design

  • 7 sectionable meeting rooms with a capacity from 10 to 300 persons

  • 2 private car parks: paying indoor (40) and outdoor (30) parking. Bus parking is also possible

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Pets allowedPaying
  • 100% non-smoking hotel
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-outPaying
  • Laundry
  • Boutiques/shopping
  • Porter
  • Concierge
Catering
  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
Leisure and activities
  • Tennis
  • Boat excursions
  • Other sports activities
Business services
  • 8 meeting room(s)
  • Conventions hotel
  • Self service business centre
  • Copy/print service available

Hotel location

Mercure Budapest Castle Hill

Krisztina Korut 41-43
1013
budapest
hungary

Tel: +3614888100

Fax: (+36)1/4888178

Contact email

Check-in from 14h00

Check out up to 12h00

  • UNDERGROUND STATION :   M2 DELI PALYAUDVAR

  • By plane

    LISZT FERENC AIRPORT BUDAPEST At 25km / 15.63 miles

  • By car

    M1 At 8km / 5 miles

  • By car

    M7 At 8km / 5 miles

  • By train

    DELI At 0.1km / 0.06 miles

GPS :47.498822, 19.027326

Our accommodations

Choose from different categories available. Standard room offers you a very comfortable stay, Privlege room benefite from a wide range of additional services.

Superior Room with 1 double bed, feel the touch of the Buda Castle

  • Max. number of persons: 2
  • Area: From 20
  • Wireless internet in your room
  • Satellite/cable colour TV
  • Business Desk
  • Direct dial telephone

Superior Room with 2 single beds, feel the touch of the Buda Castle

  • Max. number of persons: 2
  • Area: From 20
  • Wireless internet in your room
  • Free in Room Mineral Water
  • Satellite/cable colour TV
  • Business Desk
  • Direct dial telephone

Privilege Room with 1 double bed, feel the touch of the Buda Castle

  • Max. number of persons: 2
  • Area: From 20
  • Wireless internet in your room
  • Free in Room Mineral Water
  • Satellite/cable colour TV
  • Business Desk
  • Direct dial telephone

Our restaurants and bars

THE STATION

Type of cuisine: Bistro

Eating with us is the origin of the Hungarian street food culture. Our restaurant offers Bistro&Grill, Fit and Hungarian selection.

Lunch

12:00 - 15:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

18:00 - 23:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

LOBBY BAR

Photo non contractuelle / Strictly non binding

Hotel Mercure Budapest Buda's LOBBY BAR in the city center welcomes every guest, offers local and international drinks, cocktails and a wide range of coffee ,tea and beer specialities, light meals. Internet(WIFI) connection. Opening hours: 08h-24h.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 8

  • Maximum size: 240

  • Maximum capacity: 300 people

  • Maximum banquet capacity: 120 people

Find out more

Our guest reviews for
Mercure Budapest Castle Hill

100% genuine reviews from our guests

Find out more

ALL Rating 4.3/5

3,082 reviews

tripadvisor

TripAdvisor Rating 4.0/5

76 reviews

Acceptable due to room renervations

Customer review rating 4.3/5

W. D. Business - 17/01/2020 Confirmed reviews ALL

very small rooms, ... due to older house

Great

Customer review rating 4.3/5

Raziel A. Couples - 10/01/2020 Confirmed reviews ALL

Location was awesome as well as breakfast. We enjoyed our stay in Mercure Budapest Castle Hill.

Dear Raziel A., We would like to thank you very much for taking the time to pass on your comments on your stay with us at Mercure Budapest Castle Hill - ibis Budapest Castle Hill. We appreciate your nice comment. We hope to welcome you back soon. Sincerely, Diana Hegyesdi Assistant to General Manager ibis Budapest Castle Hill - Mercure Budapest Castle Hill 1013 Budapest Krisztina krt. 41-43. Tel: +36/1/488-8100, Fax: +36/1/488-8157 E-mail: h1…, www.mercure.com/1688

fantastic staying

Customer review rating 4.3/5

Philip Z. Families - 07/01/2020 Confirmed reviews ALL

kids are very pleasured in the beautiful place, nice talking with the staffs, nice walking around the castle hill.

Dear Xiaoliang z., Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Diana Hegyesdi Assistant to General Manager ibis Budapest Castle Hill - Mercure Budapest Castle Hill 1013 Budapest Krisztina krt. 41-43. Tel: +36/1/488-8100, Fax: +36/1/488-8157 E-mail: h1…, www.mercure.com/1688

90% RUDE STAFF

Customer review rating 4.3/5

L. E. Families - 06/01/2020 Confirmed reviews ALL

We had the rudest "welcome" ever in a hotel by a young tall man named Thomas. He was standing like a bodyguard with crossed arms when we entered the hotel, (didn't even think to open the door for us or help us with the luggage) and told us that we are too early for check-in (it was around 11:00 am on 27th December), and turned his back on us starting to walk towards a small door which was a luggage room. When I asked if he could check in case our rooms were already free and ready, he continued in the same rude and arrogant face, saying that official check-in time is 2:00 pm. I then asked politely again "how do you know that all the rooms are still occupied since you didn't check?" He turned in an even worse manner and said to me loudly near my face "we have 400 rooms in this hotel...and only 4 are empty now!!!" Then I told him that he is very rude, that it is the first time in my life that I get such a "welcome" in a hotel and asked him to tell me his name in order to report him at the management and trip advisor etc. He then said he was sorry, and rushed to check the computer for available rooms. All of a sudden one of our 2 rooms was available. He apologized many times. and asked a smiling young lady to check us in. When checked in and tried to use the bathroom, the bathroom bin was full of dirty toilet paper from the previous guests. We had to call twice so that they could send someone after 15 minutes from housekeeping to clean it. When we used the shower the water was not flowing freely down the sink but the shower was flooding and we had to wait 15 minutes for the water to drain. We informed the reception and asked to send someone from maintenance in the next morning to fix it. It took them 3 days to come and only after I had taken a video of the flooded water and showed it to a kind receptionist. Our connecting rooms 511 and 512 were very nice, bright and comfortable. Breakfast was rich with a big variety and quantity. The breakfast staff was rude with guests and aggressive with each other. On the first day of breakfast, a suited gentleman stood at the entrance point in a similar "bodyguard" style and welcomed me by saying "it's late!!! In 10 minutes we close!!!" A similar thing happened most of the days of our stay, and the staff were arguing between them loudly in their language while walking through the guests. I think we encountered more than 30 employees of the hotel during our 5-day stay, and we could spot only TWO polite people; one kind young blond lady receptionist and a kind young man receptionist. (unfortunately, we don’t know their names) I believe that the Accor management should strongly look into this and do something about it.

Mrs

Customer review rating 4.3/5

Anonymous Couples - 06/01/2020 Confirmed reviews ALL

Everything was fine only the room wasn’t cleaned properly

Dear Tracey S., Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Diana Hegyesdi Assistant to General Manager ibis Budapest Castle Hill - Mercure Budapest Castle Hill 1013 Budapest Krisztina krt. 41-43. Tel: +36/1/488-8100, Fax: +36/1/488-8157 E-mail: h1…, www.mercure.com/1688

Excellent stay

Customer review rating 4.3/5

Alex Business - 05/01/2020 Confirmed reviews ALL

A very excellent stay

Dear Bin M., Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Diana Hegyesdi Assistant to General Manager ibis Budapest Castle Hill - Mercure Budapest Castle Hill 1013 Budapest Krisztina krt. 41-43. Tel: +36/1/488-8100, Fax: +36/1/488-8157 E-mail: h1…, www.mercure.com/1688

Great hotel - small bathroom

Customer review rating 4.3/5

Jakub Couples - 05/01/2020 Confirmed reviews ALL

We really enjoyed staying at Mercure Buda. Room, staff and brekfasts were amazing. Including nice stuff like free minibar or cosmetics. But the bathroom in the room was simply to small. It was very hard to move inside. Thats not experience people expect from 4 stars

Dear Jakub R., We would like to thank you very much for taking the time to pass on your comments on your stay with us at Mercure Budapest Castle Hill - ibis Budapest Castle Hill. We appreciate your nice comment. We hope to welcome you back soon. Sincerely, Diana Hegyesdi Assistant to General Manager ibis Budapest Castle Hill - Mercure Budapest Castle Hill 1013 Budapest Krisztina krt. 41-43. Tel: +36/1/488-8100, Fax: +36/1/488-8157 E-mail: h1…, www.mercure.com/1688

Birthday celebrations

Customer review rating 4.3/5

Lisa F. Couples - 05/01/2020 Confirmed reviews ALL

Overall we had a very pleasant stay. My only criticism would be that we left windows open in our room as we were 6 floors up and when we returned out room smelt of cigarettes due to the amount of people out the front smoking.

Dear Lisa F., We thank you for your comments. Your remarks are important to us and will enable us to improve the quality of our offer and services in a matter to satisfy our guests' needs and expectations. I already shared your feedback with my Team and made the necessary steps to prevent such an inconvenience in the future. We sincerely hope to see you back in our hotel. Sincerely, Diana Hegyesdi Assistant to General Manager ibis Budapest Castle Hill - Mercure Budapest Castle Hill 1013 Budapest Krisztina krt. 41-43. Tel: +36/1/488-8100, Fax: +36/1/488-8157 E-mail: h1…, www.mercure.com/1688

A week in Budapest

Customer review rating 4.3/5

Jemma Couples - 04/01/2020 Confirmed reviews ALL

We had a lovely experience at this hotel over the New Year period. The accomodation was great and at the hotel restaurant the food was delicious. We highly recommend others visiting this beautiful location and staying at Mercure given its close proximity to the Castle District.

Dear Jemma B., Thank you so much for choosing Mercure Budapest Castle Hill - ibis Budapest Castle Hill during your stay in Hungary. We appreciate your nice comments. It is always a pleasure to know that our Guests are satisfied with our services. We really do hope to welcome you back soon. Sincerely, Diana Hegyesdi Assistant to General Manager ibis Budapest Castle Hill - Mercure Budapest Castle Hill 1013 Budapest Krisztina krt. 41-43. Tel: +36/1/488-8100, Fax: +36/1/488-8157 E-mail: h1…, www.mercure.com/1688

Christmas In Budapest

TripAdvisor rating 4.0/5

narkymarky1 Couples - 02/01/2020 TripAdvisor review

Used Mercure hotels previously so new we would be fine with a few nights booked in one of their hotels. We chose castle Hill district in Buda as our base and was not disappointed. Great location, friendly staff and modern clean surrounding's. We were out everyday around Budapest so did not eat at the hotel other breakfast but the choices available for breakfast were good.

Dear Our Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Diana Hegyesdi, Assistant to General Manager

Everything you need in a hotel very comfortable.

Customer review rating 4.3/5

Allan S. Couples - 01/01/2020 Confirmed reviews ALL

Easy check in pre-booked, room very comfortable with all the facilities you need, breakfast had a good variety of food which was of good quality, very happy with the stay.

Dear Sarah S., Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Diana Hegyesdi Assistant to General Manager ibis Budapest Castle Hill - Mercure Budapest Castle Hill 1013 Budapest Krisztina krt. 41-43. Tel: +36/1/488-8100, Fax: +36/1/488-8157 E-mail: h1…, www.mercure.com/1688

Fab Christmas break

Customer review rating 4.3/5

Mark T. Couples - 01/01/2020 Confirmed reviews ALL

Great location, easy going and pleasant staff.

Dear Mark T., Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Diana Hegyesdi Assistant to General Manager ibis Budapest Castle Hill - Mercure Budapest Castle Hill 1013 Budapest Krisztina krt. 41-43. Tel: +36/1/488-8100, Fax: +36/1/488-8157 E-mail: h1…, www.mercure.com/1688

Split personality

TripAdvisor rating 4.0/5

Andrew S Friends getaway - 01/01/2020 TripAdvisor review

The hotel now has a split personality being part Mercure and part Ibis. Apart from the rooms, you appear to get the same whichever you book. The bar and restaurant are shared The hotel is close to Budapest Deli for trains and Metro and is on the quieter Buda side.

Dear Andrew, We would like to thank you very much for taking the time to pass on your comments on your stay with us at Mercure Budapest Castle Hill - ibis Budapest Castle Hill. We appreciate your comment. We hope to welcome you back soon. Best regards, Diana Hegyesdi, Assistant to General Manager

Great stay @ The Mercure, Budapest

Customer review rating 4.3/5

G. F. Families - 31/12/2019 Confirmed reviews ALL

A really friendly and funky hotel, well situated for a short walk up to the Castle & Bastion in Buda, and 5 mins walk from the Metro for a short journey over to Pest.

Dear Gary G., Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Diana Hegyesdi Assistant to General Manager ibis Budapest Castle Hill - Mercure Budapest Castle Hill 1013 Budapest Krisztina krt. 41-43. Tel: +36/1/488-8100, Fax: +36/1/488-8157 E-mail: h1…, www.mercure.com/1688

Great hotel! Restaurant staff left a little to be desired

Customer review rating 4.3/5

Barry Couples - 27/12/2019 Confirmed reviews ALL

Great place to stay: clean rooms, helpful staff (front desk and cleaning). However, we had a bad experience in the restaurant during breakfast with an angry staff member who evidently didn't like her job or restaurant patrons.

Dear Barry L., Thank you for your feedback regarding your stay. On one hand it is my pleasure to know that you were satisfied with the hotel room and its cleanliness. On the other hand I appreciate your negative remarks as well that helps us to find the way how to improve our services. I hope to welcome You back soon. Sincerely, Diana Hegyesdi Assistant to General Manager ibis Budapest Castle Hill - Mercure Budapest Castle Hill 1013 Budapest Krisztina krt. 41-43. Tel: +36/1/488-8100, Fax: +36/1/488-8157 E-mail: h1…, www.mercure.com/1688

VERY NICE HOTEL NOT TO THE CITY CENTRE

Customer review rating 4.3/5

Mario Friends - 26/12/2019 Confirmed reviews ALL

VERY NICE CLEAN AND BIG ROOMS, BUT THE BATHROOM AREA IT COULD BE BIGGER. VERY GOOD AND TASTY BREAKFAST, WITH NICE DECORATED LOBBY, AND BAR AREA.

Dear Marios P., Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Diana Hegyesdi Assistant to General Manager ibis Budapest Castle Hill - Mercure Budapest Castle Hill 1013 Budapest Krisztina krt. 41-43. Tel: +36/1/488-8100, Fax: +36/1/488-8157 E-mail: h1…, www.mercure.com/1688

Very nice, comfortable and clean, very close to the metro station

Customer review rating 4.3/5

Moti C. Couples - 26/12/2019 Confirmed reviews ALL

Overall experience was very good , very nice hotel, the staff is helpful and kind. the only discomfort was the shower: the water splashes all over the floor because there is no way closing it. In addition the amount of soap and shampoo provided was very small. other then that it was very nice and I'll recommend staying in this hotel.

Dear Moti/Paz Orit C., We would like to thank you very much for taking the time to pass on your comments on your stay with us at Mercure Budapest Castle Hill - ibis Budapest Castle Hill. We appreciate your comment. We hope to welcome you back soon. Sincerely, Diana Hegyesdi Assistant to General Manager ibis Budapest Castle Hill - Mercure Budapest Castle Hill 1013 Budapest Krisztina krt. 41-43. Tel: +36/1/488-8100, Fax: +36/1/488-8157 E-mail: h1…, www.mercure.com/1688

modern quirky and efficient

Customer review rating 4.3/5

Ruth H. Solo - 21/12/2019 Confirmed reviews ALL

pleasing decor, helpful staff and simple process. very comfortable bed with nice facilities in room. quiet.

Great for business trip

Customer review rating 4.3/5

Damir Business - 19/12/2019 Confirmed reviews ALL

+ High level of comfort. Great location. Tasty breakfast. Friendly staff - Too many people at breakfast. In my opinion they are not from this hotel

Dear DAMIR B., Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Diana Hegyesdi Assistant to General Manager ibis Budapest Castle Hill - Mercure Budapest Castle Hill 1013 Budapest Krisztina krt. 41-43. Tel: +36/1/488-8100, Fax: +36/1/488-8157 E-mail: h1…, www.mercure.com/1688

Good service in a bunker hotel

Customer review rating 4.3/5

Lbp Business - 18/12/2019 Confirmed reviews ALL

The interior of the Lobby was unusal. From the outside the Hotel looks like a bunker from communist times. However the Service at check in was friendly and fast. The rooms were clean, spacious and effeciently equipped.

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