Mercure Budapest Castle Hill 4 stars

Customer review rating (ALL Rating) 4.4/5 510 reviews

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Krisztina Korut 41-43, NTAK:SZ19000364, szálloda, 1013 BUDAPEST, Hungary

Description

Hotel extras

  • Recently renovated full service hotel on a perfect location

  • Let's taste our selection at our The Station Restaurant after a busy day exploring the city

  • Brand new design inspired by the colorful and lively streets of Budapest

  • Professional meeting and event organizers

  • Park your bicycle, motorbike, car or bus comfortably at our hotel's outdoor parking or garage

Our accommodation(s)

Hotel location

Mercure Budapest Castle Hill

Krisztina Korut 41-43, NTAK:SZ19000364, szálloda
1013 BUDAPEST
Hungary

GPS:47.498822, 19.027326

Telephone
Fax +36 1 488 8178

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
Near the property
  • Car park

THE STATION

Eating with us is the origin of the Hungarian street food culture. Our restaurant offers Bistro & Grill, Fit and Hungarian selection.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  510 reviews

TripAdvisor Rating  4.0/5  155 reviews

Disappointed

Customer review rating 2.5/5

Andrej Business - Confirmed reviews ALL

Hello, I was very disappointed, The bathroom is very bad. When you go to the shower, the water flowing all around the bathroom. Every nihgt (around two oclock) is start working ventilation in bathroom. Breakfast was delicious, but the table was hard to get, but not becasue was too full, but a lot of tables was not constantly clean. Andrej Bolčina

Great Location

TripAdvisor rating 4.0/5

465beckyc Families - TripAdvisor review

Our personal experience was a good one despite recent poor reviews. Yes, we requested a twin room & got a double bed. However, I slept on the sofabed, and it was comfortable! We were room only, so I was unsure about food as we had none. There is a local supermarket at the back of the hotel which is useful & tea/coffee making facilities in the room. The room was quiet although located near a busy road/train station. Be patient at check-in !! It takes quite a while to be seen & it's not the warmest of welcomes just very different to what I've experienced before & I work in customer care, so I'm probably quite critical. There are lifts that are quick. Use your hangar to keep out housekeeping as although they start early, they come back later if needed. I can only say our experience (myself & my 19 yr old daughter) was good. It's a 2 min walk from the Metro, which is why this was so good for us. This is a good option if u don't want to stay in the city as that one is noisy!

Well locates

Customer review rating 2.5/5

Roslyn Friends - Confirmed reviews ALL

I am writing this letter in absolute frustration and anger regarding the disgraceful cleanliness and service I endured during my recent five-night stay at your hotel. What should have been a pleasant experience was completely ruined by your staff's incompetence and disregard for basic hygiene standards. Upon first entering my room, I thought everything was fine until I began noticing the sheer level of filth that was clearly overlooked. The side table was sticky with what seemed like spilled juice – a mess I had to clean myself, as no one else had bothered to. The dresser was also dirty with the same sticky substance. And worst of all, I found random hairs behind the toilet lid – utterly revolting and completely unacceptable for any hotel room, let alone one in your establishment. I immediately reported these issues to the reception, and while the staff were polite, that's where any semblance of good service ended. I was told housekeeping could take care of it the next morning, which I accepted since it was late. However, the next day, after being out of the room for most of the day, I returned to find that the bed had been made and fresh towels provided, but none of the disgusting filth I specifically highlighted was addressed. The side table was still dirty, and the hairs were still behind the toilet. Unbelievable. At this point, I had to go back to the reception – for the second time – and once again politely explain that the room had still not been cleaned properly. Another round of empty apologies was given, and I was assured the issue would be taken care of the next day. The following day, I saw housekeeping on my floor while I was leaving for breakfast, so I foolishly assumed they would finally address the mess. But when I returned several hours later, to my complete disbelief, nothing had been done! The bed was made (again), towels replaced (again), but the side table remained sticky and the hairs behind the toilet lid were still there – absolutely disgusting and a clear indication of either complete incompetence or sheer laziness from your staff. I went to reception yet again, explained the situation for the third time, and expressed my frustration. But apparently, no one at your hotel understands the basics of customer service or communication, because my requests were ignored again. How many times does a paying guest have to complain about filth in their room before someone actually does their job? This isn’t just about a dirty room anymore; this is about your hotel’s complete disregard for its guests. To add insult to injury, the dismissive attitude from your staff was downright insulting. One of the male receptionists had the nerve to say, "Yeah, some of these little things happen." Excuse me? Little things? Filthy rooms and ignored complaints are not "little things" – they are basic failures that completely undermine the guest experience. I did not stay at your hotel for free, and I expected far better than this disgraceful level of service. This has been one of the most disappointing hotel stays I have ever experienced. And to think that even when I checked out, nothing had been resolved – the room was still dirty, the same hairs still behind the toilet lid, and the same sticky mess still on the table. It’s an absolute joke. This entire situation reflects horrendously on your hotel and your brand, not to mention the failure of communication and basic respect for guests that was evident throughout. I strongly urge you to take a serious look at the complete failure of service during my stay and rectify this immediately. I will not tolerate being treated like this, and I expect a proper explanation and compensation for this unacceptable experience.

Not very clean.

Customer review rating 3.0/5

Steph M. Families - Confirmed reviews ALL

While the room was comfortable, it was not very clean. Toilet was dirty. Bins didn't get emptied or toilets rolls replaced. Rubbish has been left. A generally icky feel to bathroom. Breakfast we paid extra for and was extremely disappointing. Poor choice and poor quality of items. Check in was underwhelming, staff couldnt really be bothered. Wouldn't stay again unfortunately.

Dear Steph M., We are sincerely sorry to hear about your disappointing experience at our hotel. Please accept our apologies for the cleanliness issues you encountered in your room and the subpar breakfast quality. Your feedback regarding the staff's attitude during check-in will be addressed internally. We appreciate your valuable comments and assure you that your concerns will be shared with the relevant departments for improvement. We hope to have the opportunity to welcome you back and provide you with a more pleasant stay. Warm regards, Eszter Tassi Front Office Supervisor

Good Location for Castle Hill Tourist Attractions

Customer review rating 4.5/5

Chris D. Friends - Confirmed reviews ALL

I stayed six nights during mid Sep. Had booked my twin room in may but on arrival was told that they were no twin rooms ! Reached a compromise quickly but one of us ended up sleeping on sofa bed for 6 nights not the most comfortable option. You cannot tell the Customer the day before there are no twin rooms. Reasonably happy with the outcome did not cause too much disruption. Bar Service could be more efficient and friendly. Long wait times. Food at the bar was very good and turned up quickly once ordered. Great location for the M2 Metro and some very good restaurants like STAND25 in the direction for the entrance to the Tunnel.

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Other web-users rate our hotel

  • 258 reviews 9.5/10 Location
  • 328 reviews 6.6/10 Room
  • 267 reviews 7.7/10 Service
  • 13 reviews 3.7/10 WiFi
  • 162 reviews 7.7/10 Breakfast
  • 159 reviews 4.9/10 Comfort
  • 133 reviews 4.8/10 Cleanliness
  • 66 reviews 9.3/10 Vibe

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.