Mercure Budapest Castle Hill 4 stars

Name: Mercure Budapest Castle Hill
Address: BUDAPEST, 1013, HUNGARY
Telephone: (+36)1/4888100
Rating: 4.3

Customer review rating 4.3/5 3,214 reviews

ALLSAFE approved hotel

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Mercure Budapest Castle Hill

Hotel for travellers looking for local and authentic experiences

Centrally located, 4-star Hotel Mercure Budapest Castle Hill, 5 minute walk through a nice park from the Castle District, 4 metro stations from the city center (Deák tér station), direct access to public transport (Deli pu. station). Easy to reach from M1/M7 motorway. Hotel Mercure Budapest Buda is perfect for a weekend or business travel. Conference capacity of up to 300 persons. FREE WIFI, Privilege floor, two restaurants, lobby bar, souvenir shops, friendly staff.

Hotel Mercure Budapest Castle Hill is located in the neighbourhood of the historical Castle District. Walking and shopping district of the city can be reached in some minutes.

Hotel extras

5-min walk to the Castle District and a few minutes from the city center by metro
250 brand new renovated rooms, 60 Privilige rooms, 184 Superior rooms, 6 Junior Suites
Brand new design
7 sectionable meeting rooms with a capacity from 10 to 300 persons
2 private car parks: paying indoor (40) and outdoor (30) parking. Bus parking is also possible

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Online check-in
- Online check-in: Your arrival will be carefully prepared by our team
- Fast check-out: Simply return your key
WIFI/Internet Access
- WIFI at the hotel
- High-speed Internet
- WIFI in the communal areasFree Wifi available in all common areas and guest rooms.
- WIFI in your room
- WIFI access
- Optic fiber technology provides the highest possible speed of Internet connection.
Parking
- Private indoor parking (Paying)
- Private outdoor parking (Paying)
- Public indoor parking(Nearby)
- Bus/coach parking area (Paying)
- Valet parking
Accessibility for people with reduced mobility
- Reduced mobility rooms
- Wheelchair access
- Reduced mobility facilities
Pets allowedPaying
100% non-smoking hotel
Air conditioned
- Air conditioning
- Automatic air control
- Manual temperature control
- Air Conditioning
Languages spoken at the hotel
- German
- English
- Spanish
- French
- Italian
- Russian
Reception open 24 hours a day
Early check-in/Late check-outPaying
- Early Check-in (Paying)Need access to your room from 8am on the day of arrival? Book this exclusive benefit now and make the most of your business or leisure stays in our Mercure hotels.
- Late Check-out (Paying)Want to keep your room until 6pm on the day of departure? Book this exclusive advantage now and make the most of your business or leisure stays in our Mercure hotels.
Laundry
- Dry cleaning / Ironing
- Ironing room
- Shoe shine machine
Boutiques/shopping
- Cash machine(Nearby)
- Gift shop/newspaper shop
Porter
Concierge

BreakfastPaying
1 restaurant(s)
1 bar(s)
Room service
- Hot meals
- Cold snacks
- Opening hours : Week 06:30-23:00
- Opening hours : Week-end 07:00-23:00

Tennis
- Indoor tennis court(Nearby)
- Outdoor tennis court(Nearby)
Other sports activities
- Bicycles rental (Paying)
- Jogging track(Nearby)

8 meeting room(s)
Conventions hotel
Self service business centre
Copy/print service available

Hotel location

Mercure Budapest Castle Hill

Krisztina Korut 41-43
1013
budapest
hungary

Tel: +3614888100

Fax: (+36)1/4888178

Contact email :

Check-in from 14h00

Check out up to 12h00

UNDERGROUND STATION : M2 DELI PALYAUDVAR

By plane
LISZT FERENC AIRPORT BUDAPEST At 25km / 15.63 miles
By car
M1 At 8km / 5 miles
By car
M7 At 8km / 5 miles
By train
DELI At 0.1km / 0.06 miles

GPS :47.498822, 19.027326

Our accommodations

Choose from different categories available. Standard room offers you a very comfortable stay, Privlege room benefite from a wide range of additional services.

Superior Room with 1 double bed, feel the touch of the Buda Castle

Accessible room

Max. number of persons: 2
Area: From 20 m² / 215 sq ft
Views: City side, Historic side view *

* Subject to availability

Wireless internet in your room
High speed internet
Coffee/tea making facilities
Satellite/cable colour TV
Business Desk(...)

Superior Room with 2 single beds, feel the touch of the Buda Castle

Max. number of persons: 2
Area: From 20 m² / 215 sq ft
Views: City side *

* Subject to availability

Wireless internet in your room
High speed internet
Coffee/tea making facilities
Satellite/cable colour TV
Business Desk(...)

Privilege Room with 1 double bed, feel the touch of the Buda Castle

Max. number of persons: 2
Area: From 23 m² / 248 sq ft
Views: Historic side view *

* Subject to availability

Wireless internet in your room
High speed internet
Free in Room Mineral Water
Coffee/tea making facilities
Satellite/cable colour TV(...)

Rooms

Our restaurants and bars

THE STATION

Type of cuisine: Bistro

Eating with us is the origin of the Hungarian street food culture. Our restaurant offers Bistro&Grill, Fit and Hungarian selection.

Lunch

12:00 - 15:00

Mon
Tue
Wed
Thurs
Fri
Sat
Sun

Dinner

18:00 - 22:00

Mon
Tue
Wed
Thurs
Fri
Sat
Sun

STATION BAR

STATION BAR welcomes every guest, offers local and international drinks, cocktails, seasonal drinks and a wide range of coffee , tea and beer specialities, light meals. Internet(WIFI) connection. Opening hours: 08h-22h.

Lunch

Mon
Tue
Wed
Thurs
Fri
Sat
Sun

Dinner

Mon
Tue
Wed
Thurs
Fri
Sat
Sun

Your meetings and events

Our meeting rooms

Number of meeting rooms: 8
Maximum size: 240 m²
Maximum capacity: 300 people
Maximum banquet capacity: 120 people

Find out more

Good hotel

Andrea Friends - 18/07/2020 Confirmed reviews ALL

Hotel was good, breakfast personnel were not nice at all

Dear Carlos T., First and foremost, I would like to thank you for taking the time to give us your feedback concerning your stay with us. In order to prove our quality service we would like to know more about your experience. Please, if we can ask you send us please a private email to the : h1… We sincerely hope that this way we can make sure that you will give us the opportunity to better serve you in the near future. Sincerely, Diana Hegyesdi Assistant to General Manager ibis Budapest Castle Hill - Mercure Budapest Castle Hill 1013 Budapest Krisztina krt. 41-43. Tel: +36/1/488-8100, Fax: +36/1/488-8157 E-mail: h1…, www.mercure.com/1688

mediocre

Sunny F. Business - 27/03/2020 Confirmed reviews ALL

impersonal

Dear Felix O., First and foremost, I would like to thank you for taking the time to give us your feedback concerning your stay with us. In order to prove our quality service we would like to know more about your experience. Please, if we can ask you send us please a private email to the : h1… We sincerely hope that this way we can make sure that you will give us the opportunity to better serve you in the near future. Sincerely, Diana Hegyesdi Assistant to General Manager ibis Budapest Castle Hill - Mercure Budapest Castle Hill 1013 Budapest Krisztina krt. 41-43. Tel: +36/1/488-8100, Fax: +36/1/488-8157 E-mail: h1…, www.mercure.com/1688

In general everything was good.

Emmanuel Couples - 16/03/2020 Confirmed reviews ALL

Clean hotel, well located especially for guests who like to walk. Some of the reception staff need to learn to smile a little bit. Same with the service staff at the breakfast and bar area. It seems that the staff of the hotel is not happy with their job.

Dear Emmanouil L., Thank you for your feedback regarding your stay. On one hand it is my pleasure to know that you were satisfied with the hotel's cleanliness. On the other hand I appreciate your negative remarks as well that helps us to find the way how to improve our services. I hope to welcome You back soon. Sincerely, Diana Hegyesdi Assistant to General Manager ibis Budapest Castle Hill - Mercure Budapest Castle Hill 1013 Budapest Krisztina krt. 41-43. Tel: +36/1/488-8100, Fax: +36/1/488-8157 E-mail: h1…, www.mercure.com/1688

Good service, poor bathroom design

Ian Couples - 11/03/2020 Confirmed reviews ALL

Overall our stay was good. Good beds, good service from staff and good food. However, the bathroom in our room was unusually designed. No useful hooks to hang towels/clothes. No space at the sink to put the soap or much else. Barely enough room to use the toilet. A towel rail would be good. Maybe next time don't put a bath in, just a shower and toilet?

Dear Ian R., Thank you very much for taking the time to give us your feedback. We regularly make improvements to our service as a result of the valuable feedback we receive from our guests. We look forward to welcoming you back in the future. Sincerely, Diana Hegyesdi Assistant to General Manager ibis Budapest Castle Hill - Mercure Budapest Castle Hill 1013 Budapest Krisztina krt. 41-43. Tel: +36/1/488-8100, Fax: +36/1/488-8157 E-mail: h1…, www.mercure.com/1688

Very nice

Andy W. Friends - 10/03/2020 Confirmed reviews ALL

Great hotel, lovely rooms Staff very helpful. Would stay again.

Dear Andrew w., Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Diana Hegyesdi Assistant to General Manager ibis Budapest Castle Hill - Mercure Budapest Castle Hill 1013 Budapest Krisztina krt. 41-43. Tel: +36/1/488-8100, Fax: +36/1/488-8157 E-mail: h1…, www.mercure.com/1688

Very good

Paul H. Friends - 10/03/2020 Confirmed reviews ALL

Excellent

Dear Paul H., Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Diana Hegyesdi Assistant to General Manager ibis Budapest Castle Hill - Mercure Budapest Castle Hill 1013 Budapest Krisztina krt. 41-43. Tel: +36/1/488-8100, Fax: +36/1/488-8157 E-mail: h1…, www.mercure.com/1688

Great stay

Tim S. Friends - 09/03/2020 Confirmed reviews ALL

Well located. Clean, and staff are polite and helpful

Dear Sara S., We would like to thank you very much for taking the time to pass on your comments on your stay with us at Mercure Budapest Castle Hill - ibis Budapest Castle Hill. We appreciate your nice comment. We hope to welcome you back soon. Sincerely, Diana Hegyesdi Assistant to General Manager ibis Budapest Castle Hill - Mercure Budapest Castle Hill 1013 Budapest Krisztina krt. 41-43. Tel: +36/1/488-8100, Fax: +36/1/488-8157 E-mail: h1…, www.mercure.com/1688

Well located. Nice rooms, good breakfast, very good sleep

Ricky C. Couples - 09/03/2020 Confirmed reviews ALL

Relaxed stay with friendly staff and good facilities

Dear Ricky C., Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Diana Hegyesdi Assistant to General Manager ibis Budapest Castle Hill - Mercure Budapest Castle Hill 1013 Budapest Krisztina krt. 41-43. Tel: +36/1/488-8100, Fax: +36/1/488-8157 E-mail: h1…, www.mercure.com/1688

Well located

Sahar Business - 08/03/2020 Confirmed reviews ALL

I was very much satisfied with the view and hotel staff especially at the eating corner, however there was a little delay in the room service whenever i asked for something, i was very much impressed with the elevator service it was very quick and i loved the overall experience.

Dear SAHAR K., We would like to thank you very much for taking the time to pass on your comments on your stay with us at Mercure Budapest Castle Hill - ibis Budapest Castle Hill. We appreciate your nice comment. We hope to welcome you back soon. Sincerely, Diana Hegyesdi Assistant to General Manager ibis Budapest Castle Hill - Mercure Budapest Castle Hill 1013 Budapest Krisztina krt. 41-43. Tel: +36/1/488-8100, Fax: +36/1/488-8157 E-mail: h1…, www.mercure.com/1688

Good stay

Eugene Friends - 04/03/2020 Confirmed reviews ALL

I stay with Accor/Mecure because overall I have always had very good experiences, apart from one night stay in Hatfield. I have already booked to stay in a Mercure when I travel to Cologne in May. I like your hotels. Comfortable clean and enjoyable.

Dear Eugene W., Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Diana Hegyesdi Assistant to General Manager ibis Budapest Castle Hill - Mercure Budapest Castle Hill 1013 Budapest Krisztina krt. 41-43. Tel: +36/1/488-8100, Fax: +36/1/488-8157 E-mail: h1…, www.mercure.com/1688

Well located, easy reach for transportation

Pambos Couples - 25/02/2020 Confirmed reviews ALL

Nice room with all the comforts. The breakfast was rich, friendly personnel.

Dear Charalambos K., We would like to thank you very much for taking the time to pass on your comments on your stay with us at Mercure Budapest Castle Hill - ibis Budapest Castle Hill. We appreciate your nice comment. We hope to welcome you back soon. Sincerely, Diana Hegyesdi Assistant to General Manager ibis Budapest Castle Hill - Mercure Budapest Castle Hill 1013 Budapest Krisztina krt. 41-43. Tel: +36/1/488-8100, Fax: +36/1/488-8157 E-mail: h1…, www.mercure.com/1688

Krzysztof Business - 25/02/2020 Confirmed reviews ALL

- cold water at shower. After my request to fix it, reception confirmed it is fixed and next day morning it was no hot water again. - you need to teach personnel on invoicing - I received 2x charge for my stay at credit card

Dear Guest, Thank you for taking the time to share with us your comments. We are sorry that your experience did not meet your full expectations; please allow us to express our sincerest apologies. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. Best Regards, Diana Hegyesdi Assistant to General Manager ibis Budapest Castle Hill - Mercure Budapest Castle Hill 1013 Budapest Krisztina krt. 41-43. Tel: +36/1/488-8100, Fax: +36/1/488-8157 E-mail: h1…, www.mercure.com/1688

Check-In & Check-Out Need Improvement

Nick Business - 22/02/2020 Confirmed reviews ALL

The room was great, the breakfast was good, but the check-in and check-out processes were unorganized. I stay at this location often, but I still need to use pen and paper to write my home address, passport number, e-mail address, etc? They were unable to print an invoice when I checked out, and I also did not receive it by e-mail, so I will need to request it again.

Dear Nicholas John L., We thank you for your comments. Your remarks are important to us and will enable us to improve the quality of our offer and services in a matter to satisfy our guests' needs and expectations. I already shared your feedback with my Team and made the necessary steps to prevent such an inconvenience in the future. We sincerely hope to see you back in our hotel. Sincerely, Diana Hegyesdi Assistant to General Manager ibis Budapest Castle Hill - Mercure Budapest Castle Hill 1013 Budapest Krisztina krt. 41-43. Tel: +36/1/488-8100, Fax: +36/1/488-8157 E-mail: h1…, www.mercure.com/1688

Perfect location for exploring all Budapest

Marina Couples - 20/02/2020 Confirmed reviews ALL

All staff were friendly, helpful and polite. The hotel was clean and the breakfast and bar areas were comfortable. Plenty of choice at breakfast, including fresh fruit. Can definitely recommend.

Dear Nicola E., Thank you so much for choosing Mercure Budapest Castle Hill - ibis Budapest Castle Hill during your stay in Hungary. We appreciate your nice comments. It is always a pleasure to know that our Guests are satisfied with our services. We really do hope to welcome you back soon. Sincerely, Diana Hegyesdi Assistant to General Manager ibis Budapest Castle Hill - Mercure Budapest Castle Hill 1013 Budapest Krisztina krt. 41-43. Tel: +36/1/488-8100, Fax: +36/1/488-8157 E-mail: h1…, www.mercure.com/1688

Good stay for my Business Trip

Jojo Business - 15/02/2020 Confirmed reviews ALL

+ Very nice Hotel with charming staff. The buffet at the restaurant is also very good. The room are nice and clean. There is a train station near the hotel but you don't hear the noise of the trains. - Too hot in the room during the night.

Dear Joelle C., We would like to thank you very much for taking the time to pass on your comments on your stay with us at Mercure Budapest Castle Hill - ibis Budapest Castle Hill. We appreciate your nice comment. We hope to welcome you back soon. Sincerely, Diana Hegyesdi Assistant to General Manager ibis Budapest Castle Hill - Mercure Budapest Castle Hill 1013 Budapest Krisztina krt. 41-43. Tel: +36/1/488-8100, Fax: +36/1/488-8157 E-mail: h1…, www.mercure.com/1688

Near train Station

K Couples - 08/02/2020 Confirmed reviews ALL

Very conveniently located hotel close to the main station in Budapest. Nice rooms with decent breakfast. I have been using various Accor hotel properties all over the world including Paris, Italy, many in the UK and even another Budapest itself. I was surprised this property did not give any complimentary bottled mineral water in the room. When asked the receptionist simply stated that if it’s not in the minibar, is not there. Also while at the breakfast a few items had finished and no attempts were made to replenish these despite the breakfast area being open for another hour.

Dear Kunal R., Thank you very much for taking the time to give us your feedback. We regularly make improvements to our service as a result of the valuable feedback we receive from our guests. We look forward to welcoming you back in the future. Sincerely, Diana Hegyesdi Assistant to General Manager ibis Budapest Castle Hill - Mercure Budapest Castle Hill 1013 Budapest Krisztina krt. 41-43. Tel: +36/1/488-8100, Fax: +36/1/488-8157 E-mail: h1…, www.mercure.com/1688

Great stay

Jade G. Couples - 06/02/2020 Confirmed reviews ALL

Staff were kind and helpful. Breakfast was amazing. Rooms were clean and well kept. Rooms were quiet. Bar was lovely. Greta location!

Dear Jade G., Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Diana Hegyesdi Assistant to General Manager ibis Budapest Castle Hill - Mercure Budapest Castle Hill 1013 Budapest Krisztina krt. 41-43. Tel: +36/1/488-8100, Fax: +36/1/488-8157 E-mail: h1…, www.mercure.com/1688

Thanks Reception team for your kindless, professionnal, helpful

Tiffany Couples - 05/02/2020 Confirmed reviews ALL

I appreciate a wonderful surprise at my arrival: macaron in my room, team réception are profesional with always smile.

Dear Tiffany B., Thank you for taking the time to write your comments here. I am really glad you enjoyed your stay in our hotel and in Budapest and I am especially thankful for your nice words about our staff. I hope we can welcome you again in our hotel soon. Sincerely, Diana Hegyesdi Assistant to General Manager ibis Budapest Castle Hill - Mercure Budapest Castle Hill 1013 Budapest Krisztina krt. 41-43. Tel: +36/1/488-8100, Fax: +36/1/488-8157 E-mail: h1…, www.mercure.com/1688

Good stay

Anonymous Couples - 05/02/2020 Confirmed reviews ALL

+ Overall it was a good stay - towel racks are very bad, towels keep dropping on the floor - no bottles of water in the room

Dear Ian E., Thank you very much for taking the time to give us your feedback. We regularly make improvements to our service as a result of the valuable feedback we receive from our guests. We look forward to welcoming you back in the future. Sincerely, Diana Hegyesdi Assistant to General Manager ibis Budapest Castle Hill - Mercure Budapest Castle Hill 1013 Budapest Krisztina krt. 41-43. Tel: +36/1/488-8100, Fax: +36/1/488-8157 E-mail: h1…, www.mercure.com/1688

Amazing stay

Rehab Families - 03/02/2020 Confirmed reviews ALL

Stunning.. relaxing and lovely mercure

Dear Elhussein A., Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Diana Hegyesdi Assistant to General Manager ibis Budapest Castle Hill - Mercure Budapest Castle Hill 1013 Budapest Krisztina krt. 41-43. Tel: +36/1/488-8100, Fax: +36/1/488-8157 E-mail: h1…, www.mercure.com/1688

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