Novotel Cambridge North 4 stars

Customer review rating (ALL Rating) 4.3/5 1,155 reviews

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Description

Hotel extras

  • Close to Cambridge North train station

  • Close to Cambridge Science Park

  • Close to Cambridge Business Park

  • Park & Ride service available

  • Easy access to Cambridge City Centre

Our accommodation(s)

Hotel location

Novotel Cambridge North

2, Cambridge Square
CB4 0AE CAMBRIDGE
United Kingdom

GPS:52.2246, 0.1571

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
Near the property
  • Car park

RESTAURANT

Enjoy a range of local and international cuisine, simple yet authentic, in a casual setting. Whether you want to eat or simply have a drink, our restaurant has that extra something you can only find at Novotel.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.3/5  1,155 reviews

Customer review rating 5.0/5

Robert A. Families - Confirmed reviews ALL

Great location, clean rooms and great breakfast....

Dear Robert A., Thank you for your kind words regarding your recent stay. We are delighted to hear that you appreciate our location, cleanliness, and breakfast offerings. Your continued support is truly valued, and we look forward to welcoming you back in the future. Best regards, Novotel Cambridge North

Customer review rating 4.0/5

Chris F. Solo - Confirmed reviews ALL

Generally very good. Really impressed with the room - nice facilities, good size, great value. I paid for late check out, which was very useful ro me. The only frustration was that I was checked out by someone else in error, which resulted in my being locked out of the room and needing an escort to get back up and pack. No harm done, but it felt strange to be denied access like that and the solution was very inefficient.

Dear Chris F., Thank you for your feedback regarding your recent stay at Novotel Cambridge North. We are delighted to hear that you enjoyed the room and appreciated the value offered, as well as the beautiful riverside walk and convenient bus service to central Cambridge. We sincerely apologize for the inconvenience you experienced during your check-out process. It is regrettable that you were inadvertently locked out of your room and had to wait for assistance. We understand how important a seamless experience is, especially when you have paid for a late check-out. Your feedback will be shared with our team to ensure we continue to improve our services. We appreciate your understanding and thank you once again for your review. We hope to welcome you back in the future for another enjoyable stay. Best regards, Novotel Cambridge North

Customer review rating 3.5/5

Stephen B. Business - Confirmed reviews ALL

I have stayed several times before without issue. However on this occasion I was met with a very large queue at reception to check-in. I took about 20 mins. Once I checked in, I went to the room but the key card wasn't activated. When I went back to reception I was faced with the difficult situation of having to queue jump to get this sorted (Or go to the back of the 20 min queue)

Dear Stephen, Thank you for taking the time to share your feedback, and for your continued loyalty in choosing to stay with us. It’s great to know that your previous visits have been smooth, which makes this experience stand out even more. Your comments regarding the queue at reception have been noted. Peak arrival times can lead to increased demand at the front desk, and waiting 20 minutes to check in is understandably frustrating, particularly after a journey. The issue with the key card not being activated would have added further inconvenience, especially given the situation of needing to return to an already busy reception area. Moments like this highlight how important it is for processes to run smoothly from the outset to avoid additional disruption for guests. Your feedback is valuable in highlighting where improvements in efficiency and flow at reception can make a real difference to the overall arrival experience. Thank you again for bringing this to attention Kind Regards, Charlotte Front Desk Manager

Customer review rating 5.0/5

Harminder H. Business - Confirmed reviews ALL

This hotel is located in a quiet area but it’s very close to the town centre. You can get a bus from outside the hotel and be in town in a few minutes. Great staff and nice rooms.

Dear Harminder h., Thank you for your positive feedback regarding your recent stay at Novotel Cambridge North. We are pleased to hear that you enjoyed our facilities, the cleanliness of the hotel, and the professionalism of our staff. It is also great to know that our location met your needs for convenience to the town centre. We look forward to welcoming you back in the future. Best regards, Novotel Cambridge North

Customer review rating 5.0/5

Jeremy P. Couples - Confirmed reviews ALL

We had a overnight stay at the Cambridge North hotel. It was nice and easy to find. The car park is big but not free as its for the train station. We were checked in by Genni and she was lovely. Very helpful and also allowed us to check in a little early. The room we had was very nice. A good size and nice and clean. The chrome cast on the TV was handy so we could watch the F1 in the morning. The hotel was quiet and we had a good nights sleep. Breakfast was very nice. A good selection of food on offer and things were quickly refilled.

Dear Jeremy P., Thank you for sharing your experience from your recent stay at Novotel Cambridge North. We are delighted to hear that you found our location convenient and enjoyed the check-in process facilitated by Genni. It is wonderful to know that you appreciated the cleanliness and size of your room as well as the amenities provided, such as the Chromecast feature. We strive to maintain a peaceful atmosphere for our guests, and it is gratifying to learn that you had a restful night. Additionally, we are pleased that you enjoyed our breakfast selection and the timely replenishment of items available. While our parking facility does have a fee associated with it due to its proximity to the train station, we appreciate your understanding in this regard. Thank you once again for your kind words. We look forward to welcoming you back in the future. Best regards, Novotel Cambridge North

Other web-users rate our hotel

  • 1,128 reviews 8.2/10 Location
  • 1,699 reviews 7.7/10 Room
  • 1,711 reviews 7.9/10 Service
  • 51 reviews 4.8/10 WiFi
  • 917 reviews 7.4/10 Cleanliness
  • 744 reviews 7.9/10 Breakfast
  • 562 reviews 7.6/10 Pool
  • 456 reviews 5.3/10 Value

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