ibis budget Tbilisi Center 3 stars

Dear Mr. P., Thank you very much for sharing your feedback and for being a valued Classic member of ALL Accor. We are glad to know that you enjoyed our convenient location, easy booking process, and the friendly service of our team. At the same time, I acknowledge your comments regarding the room size, furniture, and the absence of a safe. The ibis budget concept is designed around compact and functional spaces in order to provide the best possible value for money. Still, your observations are very important, and we will take them into account as we continue to improve. I also appreciate your note about the language barrier when explaining cleaning needs - thank you for pointing this out, as it helps us to better support our guests. We are pleased that you had an overall good stay, and we look forward to welcoming you back to ibis budget Tbilisi Center whenever your travels bring you again to Georgia ❤️ With great respect and sincere gratitude, Mila - General Manager

Dear Tricia A. C. B., Thank you for taking the time to share your detailed and honest feedback. I am truly sorry that your stay with us was disappointing and did not meet the standards you expected from an ibis hotel. Cleanliness is indeed non-negotiable, and I sincerely apologize for the condition of the carpets and the impression of poor housekeeping. This is not acceptable, and corrective actions are already being taken with our housekeeping team. Most of all, I regret the behavior you experienced at reception. A warm and respectful welcome is the foundation of hospitality, and I am deeply sorry that you felt our team was rude and unfriendly. Please rest assured that I will personally address this matter with the staff mentioned, as such an attitude does not reflect our values. I also noted your comments regarding WiFi quality. We will review this with our technical team to improve the connection stability. Your feedback is very important and helps us to improve. I wish you many joyful blessed journeys ahead and hope to welcome you back to Tbilisi ❤️ With great respect and warmest regards, Mila - General Manager

Dear Levon, Thank you very much for your kind words and for choosing ibis budget Tbilisi Center. We are very happy to know that you enjoyed our convenient location and the warm welcome from our reception team - your recognition means a lot to us ❤️ We also appreciate your feedback regarding cleaning and WiFi speed. We will certainly work on these points to make your next stay even more comfortable. It was a pleasure having you with us and we hope to welcome you back on your future trips to Tbilisi! With great respect and best regards, Mila - General Manager

Dear Mr. N., Thank you for sharing your feedback and for choosing ibis budget Tbilisi Center. I am very sorry that your impression of our customer care was so negative. I would like to sincerely apologize for the confusion around the payment and for the stress this situation caused. Please allow me to clarify that as soon as your message reached us, our team worked on resolving the matter with priority and the refund was processed without delay. I fully understand, however, that the unclear transaction name and the time gap between your initial contact and our follow-up reply left you feeling ignored, and for that I am truly sorry. We take communication with our guests very seriously, and I regret that in your case we did not manage to convey the speed and attention with which we handled your concern. We are reviewing this process internally so that responses are clearer and timelier in the future. I apologize for the incident and thank you for your feedback - your comments help us to improve and ensure better experiences for our future guests. With warm regards, Mila Shchukina General Manager

Dear Ivan, Thank you so much for choosing ibis budget Tbilisi Center and for sharing your wonderful feedback ❤️ We are delighted to know that you enjoyed your stay, the great location, and the overall value of our budget-friendly concept. At ibis budget we aim to provide exactly what modern travelers need most - a clean, comfortable room in a central location, friendly service, and a smart price-performance balance, so that our guests can fully enjoy the city and their journey. We also truly appreciate your loyalty as an ALL - Accor Live Limitless Classic member. Your support means a lot to us, and we hope your next travels will bring you back to Tbilisi for another pleasant stay. With great respect and sincere gratitude, Mila - General Manager