Dear Mohammed, Thank you for taking the time to share your experience with us. I am sincerely sorry that your stay did not meet your expectations, particularly regarding the recognition of your ALL Accor Gold membership. We truly appreciate your loyalty and understand how disappointing it must have been not to feel properly welcomed and valued. I have personally reviewed your feedback with our team. While early check-in and room upgrades are subject to availability, I understand that this did not make your arrival any less frustrating, especially after an early journey. I regret that we were unable to accommodate these requests on this occasion, although I am pleased that we could arrange a room on your preferred higher floor. I am also sorry that our welcome did not leave you with a positive impression. Regardless of the benefits available, every guest, and especially our loyal ALL members, should feel genuinely appreciated and cared for. As a gesture of goodwill, we would be pleased to offer you courtesy ALL courtesy points in recognition of your disappointment. Thank you again for your feedback. We value your loyalty and hope to have another opportunity to win your trust. Kind regards, Mila - General Manager

Dear Ersin, Thank you for sharing your feedback and positive ratings ❤️ We are happy that you appreciated our convenient location, cleanliness, friendly team and excellent value for money. As part of the ibis budget concept, our rooms are compact and designed to provide essential comfort at an affordable price. We understand that this layout may not suit every family's preferences. We also appreciate your comments regarding breakfast and will share them with our team as we continue working on improvements. Thank you for your loyalty to ALL Accor as a Classic member and for your willingness to recommend our hotel. We hope to welcome you back on your next visit to Tbilisi! Warm regards, Mila - General Manager

Dear Richard, Thank you for your wonderful and detailed review and perfect overall rating ❤️ We are happy that you enjoyed your stay with. A special thank you for sharing your favorite restaurants, cafés and bakeries in our neighborhood - it will certainly be helpful to other travelers planning their visit to Tbilisi. Your excellent ratings, positive energy and willingness to recommend us is wonderful motivation for our entire team. We also sincerely appreciate your loyalty to ALL Accor as a Classic member and for booking directly through our app. Thank you for choosing ibis budget Tbilisi Center. We hope to welcome you and your family back soon and wish you pleasant travels and unforgettable experiences! With great respect and gratitude, Mila - General Manager

Dear Katherine, Thank you for sharing your positive feedback and high ratings ❤️ I am glad to see that you appreciated the friendliness and helpfulness of our team. However I sincerely apologize for the unpleasant smell of cigarette smoke reaching your room. Our hotel is a non-smoking property, and we take violations of this policy seriously. I will remind our team to pay particular attention to such situations and respond promptly. We also appreciate your loyalty to ALL Accor as a Classic member and your willingness to recommend our loyalty programme. Thank you for choosing ibis budget Tbilisi Center. We hope to welcome you back for an even more comfortable stay and wish you pleasant travels and unforgettable experiences! Kind regards, Mila - General Manager

Dear Desiree, Thank you for sharing your feedback and positive overall rating. We are pleased that you appreciated the value for money and your overall stay with us. However I am sorry to hear that the hot breakfast dishes were not served at the appropriate temperature. I will address your comments with our breakfast team to ensure that food temperatures are properly monitored. I also apologize for the confusion regarding the microwave. I understand how frustrating it must have been to receive unclear information while seeing a microwave in the breakfast area. I will clarify its availability and usage with our reception team so that guests receive consistent and accurate information. We appreciate your comments, as they help us identify areas where we can improve both our facilities and service. Thank you for choosing ibis budget Tbilisi Center. We hope to welcome you back and provide an even better experience. Kind regards, Mila - General Manager

Dear Lewis, Thank you for your wonderful review and perfect overall rating ❤️ We are happy that you enjoyed your stay with us. Your special recognition of our receptionist who welcomed you is particularly appreciated. I will be happy to share your kind words with our Front Office team. Your positive feedback and willingness to recommend our hotel are a wonderful motivation for our entire team. Thank you for choosing ibis budget Tbilisi Center. We hope to welcome you back soon and wish you pleasant travels and unforgettable experiences! With great respect and sincere gratitude, Mila - General Manager

Dear Esmat, Thank you for sharing your feedback. I am sincerely sorry that your stay did not meet your expectations. I would like to clarify that the ibis family includes three distinct brands, each offering a different experience. ibis (red pillow logo) is our classic economy brand, offering comfortable rooms with a wider range of amenities and services. ibis Styles (green pillow logo) focuses on unique design, creative interiors and more individual hotel experience. ibis budget (blue pillow logo), which you chose in Tbilisi, is our most affordable brand, designed around essential comfort, compact and functional rooms, and a simplified range of in-room amenities. While all three brands share Accor's commitment to hospitality, their room sizes, facilities and services differ. Even within the same brand, some features may vary depending on the country and individual property. I would like to emphasize that our hotel delivers the facilities and services advertised and promised within the ibis budget brand concept. Our room sizes, layout and available amenities are presented in our hotel description, and we strive to ensure that guests receive exactly what they have booked. While we understand that our concept may not meet everyone's personal preferences, we believe it is important to distinguish between a service that has not been delivered and a brand concept that differs from individual expectations. Nevertheless, I understand your disappointment, particularly given your previous experiences with ibis hotels in other destinations. We sincerely appreciate your loyalty as an ALL Accor Classic member and thank you for taking the time to share your concerns. Kind regards, Mila - General Manager

Dear Mr. K., Thank you for your lovely feedback and excellent ratings ❤️ We are happy that you appreciated our convenient location and easy access to the metro, making it simple to explore Tbilisi. Thank you for your loyalty as an ALL Accor Classic member. Your kind words and high ratings are a wonderful motivation for our entire team. We hope to welcome you and your companion back to Tbilisi. Wishing you pleasant travels and unforgettable experiences! Kind regards, Mila - General Manager

Dear Haiwie, Thank you once again for your wonderful feedback and perfect scores across every category ❤️ It is especially rewarding to know that you enjoyed your stay so much and are already planning to return. We truly appreciate your loyalty as an ALL Accor Classic member. Your outstanding ratings and willingness to recommend our hotel are a fantastic motivation for our entire team. We look forward to welcoming you back to Tbilisi. Until then, wishing you pleasant travels and unforgettable experiences! With great respect and sincere gratitude, Mila - General Manager

Dear Yacine, thank you for choosing our hotel and sharing such wonderful feedback! ❤️ We are happy that you enjoyed a comfortable stay and appreciated our excellent location, cleanliness and organisation. Your perfect ratings, kind words about the team and heartfelt recommendation are wonderful compliments that inspire us to work even harder. We hope to welcome you both again and wish you many pleasant journeys and unforgettable experiences. Kind regards, Mila - General Manager

Dear Zyad, thank you for choosing our hotel and sharing such wonderful feedback! ❤️ We are happy that you enjoyed our delicious breakfast, central location and the friendly, helpful service provided by our team. Your perfect ratings and heartfelt recommendation are a wonderful compliment that inspires the entire team to work even harder. We hope to welcome you again and wish you many pleasant journeys and unforgettable experiences. Kind regards, Mila - General Manager

Thank you so much for taking the time to write such a wonderful and detailed review! It was an absolute pleasure to host you and your partner for nearly two weeks, and we hope you had a fantastic trip to Kazbegi. We are thrilled to hear that our location was perfect for exploring Tbilisi and that you enjoyed having great restaurants, bars, and coffee shops right on our doorstep. It is also fantastic to know that you appreciated the relaxed yet lively vibe of the hotel, as well as the quiet and comfortable room. Your kind words about our team mean the world to us. I will make sure to pass on your special shoutout to Jako—he will be incredibly happy to know that his advice and assistance made such a positive impact on your stay. We are also glad that our housekeeping team and the convenience of the water dispensers met your needs. Thank you for highly recommending us. We would be absolutely delighted to welcome you both back the next time your travels bring you to Tbilisi! Warm regards, Guram Meskhi Operations Manager Ibis Budget Tbilisi Center

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely,

Dear Margaret C., We very much appreciate your comments regarding your stay at the ibis budget Tbilisi Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely,

Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely,

Thank you for taking the time to share your pleasant experience with us. We are delighted that you enjoyed our convenient location near the metro, cafés, and 24/7 supermarket, as well as the value of our breakfast buffet and the comfort of your well-equipped room. We also appreciate your constructive feedback regarding the noise and smoke from the courtyard. We apologize for the disturbance this caused during your stay. Please be sure to add a note to your reservation next time, and our team will be more than happy to assign you a quieter room facing away from the courtyard to ensure a fully restful experience. It is wonderful to hear that you would happily stay with us again, and we look forward to welcoming you back in the future. Best regards, Guram Meskhi Operations Manager

Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely,

Dear Amer, thank you for choosing our hotel and sharing such detailed and thoughtful feedback! 🥰 We are very happy that you enjoyed our convenient location, comfortable accommodation, welcoming lobby atmosphere and green backyard. It is wonderful to know that the warm smiles of our team and the quick, smooth check-in created such a positive first impression. Your special recognition of our reception colleague means a great deal to us. Although you did not catch his name, we will share your kind words with the team. We are proud that his helpful, caring and cooperative attitude made your stay more enjoyable. We also sincerely appreciate your constructive observation regarding the carpets. Your comment about professional deep cleaning has been shared with our housekeeping team for attention. Thank you for your excellent ratings and recommendation. We look forward to welcoming you again and wish you many pleasant journeys and unforgettable experiences. Kind regards, Mila - General Manager