Hipark by Adagio Serris - Val d'Europe 3 stars

Customer review rating 4.1/5 3,481 reviews
Hipark by Adagio Serris - Val d'Europe
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Room 1

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Hotel extras

  • Located a 15-minute walk from Disneyland® Paris

  • Close to La Vallée Village: 5-minute walk

  • Outdoor heated swimming pool, fitness center and sauna

  • Outdoor heated swimming pool, fitness center and sauna

  • Private indoor car park

Services in the hotel and nearby

Check-in from 15h00

Check out up to 11h00

Paying

Services and practical information
  • WIFI/Internet Access
  • Public indoor parkingPaying
  • Accessibility for people with reduced mobility
  • Pets allowedPaying
  • 100% non-smoking hotel
  • Air conditioned
  • Reception open 24 hours a day
  • Early check-in/Late check-outPaying
  • Dry cleaning / IroningPaying
  • Boutique GourmandePaying
  • Concierge
Leisure and activities
  • Outdoor unheated pool
  • Fitness centre
  • Well-being
Catering
  • Breakfast
Business services
  • 1 meeting room(s)
  • Self service business centre
  • Copy/print service available

Hotel location

Hipark by Adagio Serris - Val d'Europe

18 Cours de l'Elbe
77000
serris
france

Tel: +33164173200

Fax: (+33)164173201

Contact email

Check-in from 15h00

Check out up to 11h00

  • RER :   A VAL D EUROPE

  • By plane

    CHARLES DE GAULLE At 30km / 18 miles

  • By train

    MARNE LA ALLEE TGV At 2km / 1 miles

GPS :48.858558, 2.786163

Our accommodations

Studio for 2 persons

  • Max. number of persons: 2
  • Area: From 21
  • Wireless internet in your room
  • High speed internet

Apartment with 1 bedroom for 4 persons

  • Max. number of persons: 4
  • Area: From 31
  • Wireless internet in your room
  • High speed internet

Apartment with balcony for 4 people

  • Max. number of persons: 4
  • Area: From 31
  • Wireless internet in your room
  • High speed internet

Apartment with 2 bedrooms for 6 persons

  • Max. number of persons: 6
  • Area: From 42
  • Wireless internet in your room
  • High speed internet

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 1

  • Maximum size: 71

  • Maximum capacity: 90 people

Find out more

Our guest reviews for
Hipark by Adagio Serris - Val d'Europe

100% genuine reviews from our guests

Find out more

ALL Rating 4.1/5

3,481 reviews

tripadvisor

TripAdvisor Rating 3.5/5

1,848 reviews

Loved the location, a nice fifteen minute walk from Disney and five minutes from a large mall

Customer review rating 4.1/5

Angela E. Couples - 13/02/2020 Confirmed reviews ALL

Loved the size of room, nice sitting room with a well equipped kitchenette and the bedroom had two single beds. There was a free bus to Disneyland but we choose to walk. Hotel was clean and quiet.

Good

Customer review rating 4.1/5

Rd Couples - 06/02/2020 Confirmed reviews ALL

The hotel itself is wonderful and located in one of the best locations. The only improvement i would really work on is the staff. Most of them are arrogant and do not greet you. Which is a shame since the hotel is great.

Nice Room, quite place (no noise) and good breakfirst

Customer review rating 4.1/5

Pepe Business - 30/01/2020 Confirmed reviews ALL

Only one remark: i was not requested when ckeck in if i have an Accor card member and was not aware that the hotel is part of Accor group. Thererfore i lost my points.

Desirable location

Customer review rating 4.1/5

Zahra R. Friends - 29/01/2020 Confirmed reviews ALL

We did not spend that much time in the hotel facilities, but when we did and used the shower facilities the hot water finished so we ended up taking a cold shower not what we expected, we rang the reception and let them know it seems like they have this problem and have not done anything to fix it. Atleast they could have made us aware of the problem. But on the plus side the room was clean I was disappointed that no one emptied our bins the three days we were there for. The staff were helpful and we were allowed to store our luggage after checkout which were very helpful too.

Great location, friendly helpful staff

Customer review rating 4.1/5

Sarah Families - 29/01/2020 Confirmed reviews ALL

A great location for Disney , free bus to park which took minutes , friendly informative staff , a great breakfast if included in your package but wouldn’t of paid €15 for it . Mall less than 10 minutes walk . Only down side is rooms and hallways look a little tired could do with some TLC

Perfect in every way, except for very hard bed

Customer review rating 4.1/5

Anonymous Couples - 28/01/2020 Confirmed reviews ALL

Location is excellent - wonderful Boulangerie and Brasserie just across the road and the huge Val d'Europe centre nearby. A safe, easy 20 minute walk to Disney parks. Helpful, friendly staff. Unfortunately the bed was so hard that we were unable to sleep. It was like sleeping on the floor!

Nice Value for money, but bad room cleaning

Customer review rating 4.1/5

Dmitrii Couples - 27/01/2020 Confirmed reviews ALL

Dirty bathroom Nice main room Affordable Long check in (obsolete process, every one has to full in application by hand) Good location

Perfect stay

Customer review rating 4.1/5

Tania T. Business - 27/01/2020 Confirmed reviews ALL

Warm staff, comfortable rooms, fully equiped with all needed for the stay.

Excellent stay

Customer review rating 4.1/5

Fatema J. Families - 21/01/2020 Confirmed reviews ALL

Rooms are very clean and close to disney with the free shuttle and the shopping mall Friendly staff and they give us an early checked in

Well located but apartments condition below average

Customer review rating 4.1/5

Hamad Families - 21/01/2020 Confirmed reviews ALL

Place well located , well connected to Disneyland but apartments condition below average and they definitely all need renovation. You could also see the dust and spider webs in the closets. Clean Lobby and pleasant reception area. Helpful manager and staff overall.

Dear Sir, Thank you for taking the time to tell us about your experience at the Hipark by Adagio Serris - Val d'Europe. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At HiPark by Adagio, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, La Direction

Great location and the apartment had everything we needed. There was a shopping centre not give minutes walk away and a free shuttle to the parks directly outside the hotel. Excellent restaurants very close by.

Customer review rating 4.1/5

Fran Families - 20/01/2020 Confirmed reviews ALL

It was super. There is nothing to fault. We got a great deal on a decent hotel.

Mr r whyborw

Customer review rating 4.1/5

Richard Families - 19/01/2020 Confirmed reviews ALL

I stayed with my 3 children. I found the staff to be very helpful and the rooms were very comfortable

Fantastic

Customer review rating 4.1/5

Bianka Friends - 19/01/2020 Confirmed reviews ALL

Easy check in. Room was great super clean nice location. Courtesy bus at front door great hotel

Repeat visitor - first time with family

Customer review rating 4.1/5

Nick Families - 16/01/2020 Confirmed reviews ALL

The hotel is great for what we need. Ideally located close to the shopping centre and within walking/bus distance to Disneyland Paris, it offers us an affordable way to visit regularly. There can be small things such as shower head not sitting right, but we use it as a base and having the kitchen facilities are great. Already planning our trips for 2020!

Great helpful staff

Customer review rating 4.1/5

David M. Couples - 16/01/2020 Confirmed reviews ALL

We really enjoy our stay as it was clean and very helpful staff. Loved the free shuttle to Disneyland as that was a big plus for us as we were spending some time there

Mrs M.

Customer review rating 4.1/5

Vicky M. Families - 15/01/2020 Confirmed reviews ALL

Lovely hotel, location and excellent customer service and care from all of the staff. Strange that there was no sink in the toilet... And the silicon around the bath was a bit yuck with mould but apart from that a very pleasant stay thank you.

Customer review rating 4.1/5

Aziz Couples - 12/01/2020 Confirmed reviews ALL

Everything was good. Front desk was really helpful and location is also nice. We stayed there just one night, but it was pleasant. Only thing, it needs little renovation. I noticed that wallpapers on the hallways and near room doors, were little old. Generally, great! Thanks

so nice place

Customer review rating 4.1/5

Ali I. Couples - 10/01/2020 Confirmed reviews ALL

it was very nice place in a Quiet area

Improvement required

Customer review rating 4.1/5

Emma C. Families - 10/01/2020 Confirmed reviews ALL

There were stains on the carpet. Socket hanging out of the wall. The shower head didnt stay fixed in place. The bath plug didnt work. We were advised faults would be fixed. They werent. We moved rooms. Our stay was for three nights. We were expecting so much more from our stay and left disappointed. The stay was for my 3 yr olds birthday which made it more disappointing. The faults should not have been there in the first place. We expect to be compensated for our stay. I await your reply.

Dear Customer, Thank you for taking the time to tell us about your experience at the Hipark by Adagio Serris - Val d'Europe. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At HiPark by Adagio, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, La Direction

Good value, location, room size and friendly staff

Customer review rating 4.1/5

Paul A. Families - 09/01/2020 Confirmed reviews ALL

We were overall very happy with our stay, the staff were friendly and the apartment was the perfect size for our family. The location is great being so close to Disney rail and the mall. The rooms were clean and had most of what we needed. We had a few issues though these were the kitchen sink's drain had been clogged by previous occupants. The bath's plug needed the screw adjusted so had to be removed to let the bath drain and the microwave's base did not turn so super heated one part whilst leaving others uncooked. I think she room could benefit from a vacuum cleaner or manual sweeper or even a brush for the occupant to use as it's difficult to keep the floor spotless for a week. The gripes aside we were overall pleased and we have rebooked for another stay.

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