Hipark by Adagio Serris - Val d'Europe 3 stars

Customer review rating 4.1/5 3,900 reviews

Hipark by Adagio Serris - Val d'Europe
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Room 1

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Hotel extras

  • Located a 15-minute walk from Disneyland® Paris

  • Close to La Vallée Village: 5-minute walk

  • Outdoor heated swimming pool, fitness center and sauna

  • Outdoor heated swimming pool, fitness center and sauna

  • Private indoor car park

Services in the hotel and nearby

Check-in from 15h00

Check out up to 11h00

Paying

Services and practical information
  • WIFI/Internet Access
  • Public indoor parkingPaying
  • Accessibility for people with reduced mobility
  • Pets allowedPaying
  • 100% non-smoking hotel
  • Air conditioned
  • Reception open 24 hours a day
  • Early check-in/Late check-outPaying
  • Dry cleaning / IroningPaying
  • Boutique GourmandePaying
  • Concierge
Leisure and activities
  • Outdoor unheated pool
  • Fitness centre
  • Well-being
Catering
  • BreakfastPaying
Business services
  • 1 meeting room(s)
  • Self service business centre
  • Copy/print service available

Hotel location

Hipark by Adagio Serris - Val d'Europe

18 Cours de l'Elbe
77000
serris
france

Tel: +33164173200

Fax: (+33)164173201

Check-in from 15h00

Check out up to 11h00

  • RER :  A VAL D EUROPE

  • By plane

    CHARLES DE GAULLE At 30km / 18 miles

  • By train

    MARNE LA ALLEE TGV At 2km / 1 miles

GPS :48.858558, 2.786163

Our accommodation(s)

Studio for 2 persons

  • Max. number of persons: 2
  • Area: From 21 / 226 sq ft
  • Wireless internet in your room
  • High speed internet
Studio

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 1

  • Maximum size: 71

  • Maximum capacity: 90 people

Find out more

Our guest reviews for
Hipark by Adagio Serris - Val d'Europe

100% genuine reviews from our guests

Find out more

ALL Rating 4.1/5

3,900 reviews

tripadvisor

TripAdvisor Rating 3.5/5

1,897 reviews

Horrible

Customer review rating 4.1/5

Johanna Friends - 17/10/2020 Confirmed reviews ALL

Had to change because the sofa was broken then the new room had no hot water it was late and the receptionist was not nice or helpful

Good stay

Customer review rating 4.1/5

Clare J. Friends - 15/10/2020 Confirmed reviews ALL

3 nights for Disneyland Paris. Staff were wonderful. Room was greaf

Good value for money

Customer review rating 4.1/5

Eric Solo - 10/10/2020 Confirmed reviews ALL

The staff was really nice and funny which immediately made me feel welcome. Since I was at the Disney parks all day long, I didn’t use the gym/pool/kitchen but I thought it was a great option to have. Some parts of the hotel (rooms) would surely benefit from refurbishment but overall I enjoyed my stay and I will definitely come back.

Good location, friendly staff

Customer review rating 4.1/5

Anonymous Couples - 05/10/2020 Confirmed reviews ALL

Hotel was lovey, staff were amazing

Great customer service and very well located for Disney and shopping

Customer review rating 4.1/5

Marie Families - 24/09/2020 Confirmed reviews ALL

Great customer experience and staff could not have been more helpful. Clean welcoming rooms and all the facilities you could need for a comfortable stay

Great location Good Hotel

Customer review rating 4.1/5

Vince Friends - 14/09/2020 Confirmed reviews ALL

Good hotel. The rooms have everything you need including a kitchenette. We booked mainly because it is only a 15 minute walk to Disneyland Paris.

Great location & friendly staff

Customer review rating 4.1/5

Jane Families - 01/09/2020 Confirmed reviews ALL

Great stay, friendly and welcoming staff. Facilities such as kitchenette was a nice surprise and beds super comfortable. Great location for both the mall and Disneyland Paris.

Good stay not far from Disneyland

Customer review rating 4.1/5

Jj Families - 26/08/2020 Confirmed reviews ALL

good stay and special thanks to Sophie from the frond desk for all attention, information and dedicate service. as weel thanks to the staff from the breakfast.

Outstanding

Customer review rating 4.1/5

Vincent R. Solo - 21/08/2020 Confirmed reviews ALL

Checking out from this amazing hotel is always the hardest part of the holiday. It’s just one of the best hotels with fantastic service and friendly staff! Also, in a very attractive location, close to the “Centre Commercial Val d’Europe”, Sea Life and of course Disneyland...

Great location, amazing staff

Customer review rating 4.1/5

Letitia Friends - 17/08/2020 Confirmed reviews ALL

I had a really pleasant stay at the HiPark. It's so easy to get to Disneyland Paris from the hotel, a simple 10-15 minute walk. The front desk staff were wonderfully friendly and helpful. They seemed happy to be welcoming back guests during these strange times. My only small complaint was with the rooms - there were a few knocks in the walls, scratches, scuffs and stains in the carpets. They were just looking quite tired, in need of replacement or refurb. That said though the price in this hotel is really reasonable for the area and can't be beaten!

Good stay

Customer review rating 4.1/5

Adoli Couples - 13/08/2020 Confirmed reviews ALL

Had a very smooth stay at Adagio - it was the perfect location to walk to Disneyland Paris, the kitchen was well equipped for us to make food, the staff were friendly and professional, and we felt reassured by the level of hygiene and Covid measures.

Friendly, welcoming and comfortable - fantastic!

Customer review rating 4.1/5

Chris F. Friends - 13/08/2020 Confirmed reviews ALL

Thank you got a truly fantastic stay - my first time at the hotel and won’t be the last! The lady who was on reception on arrival was genuinely one of the most welcoming, friendly people I’ve met at a hotel in a long time, and did everything she could to help and advise. The room was fantastic and well above expectations too. Loved the pool! Although I’d like to see it open later as we would have happily gone for a swim after Disney closed Look forward to seeing you again soon. Thank you!

Well located

Customer review rating 4.1/5

Genuine T. Families - 07/08/2020 Confirmed reviews ALL

Staff are really friendly and helpful, great location. Only niggle! Room was a little tired and in need of some TLC with frayed blinds Etc.... But it wasn’t a major issue due to the spacious size, location and price paid! We would definitely return again.

Well located

Customer review rating 4.1/5

B. Families - 07/08/2020 Confirmed reviews ALL

Booked two 1 bed apartments. Rooms were good, beds comfortable and clean however the pool was a huge disappointment. There is not staffing, so young people were regularly smoking on the edge of the pool and even standing with glass beer bottles. There were even a group in their early twenties smoking marajuana one afternoon. The surrounding area was also unpleasant with cigarette ends and litter. The breakfast was good but some variety would have been appreciated on a week’s stay. The location is perfect for Val d’Europe and Disney however the shuttle is unreliable and always full so you’d be safer walking. The main disappointment with the hotel is the Reception staff who have a really rude attitude. They seem to believe they are doing you a favour by working there. At times they are completely unhelpful, perhaps they don’t like English people but I did hear them talk to all nationalities in the same way, arrogant rude and belligerent. One evening when we walked to the pool one receptionist was standing in the doorway smoking with the music in the lobby turned up loud so the whole reception smelled of smoke. Overall cheap and cheerful with a good location.

AWFUL TO AVOID

TripAdvisor rating 3.5/5

szsignature8 04/08/2020 TripAdvisor review

I've booked a 4 people apartment with balcony for 1 night for my partner and I as the heatwave was in Paris and we wanted to find a place with AC and an outdoor pool. 1rst issue: only when you get there they tell you that for covid19 reasons no sunloungers are available by the pool. Fair enough but then you have to seat on the concrete around the pool. They must warn clients before they arrival! 2nd issue: as a were visiting our apartment, strong body odours smell + the balcony is only a joke as you cant even seat on it! I've complained to change room which is exactly what happened. Arriving in the new apartment ground floor, with a decent terrace facing the pool that you cant actually see. And they gave us half of a bottle of champagne in the room for the inconvenience. Also (which doesn't make really sense) this apartment was cheaper because of the absence of balcony (-18€) 3rd issue: arriving in the new apartment, a really strong and nasty damp smell in the bathroom, some unidentified stains o the sofa and furniture damaged etc etc I asked for compensation and got 26€ back 4rth issue: when booking I took 2 breakfast. But it's only in the morning they tell you all you gonna get is a picnic bag (2 croissants, 3 pains au cholocat, 2 pieces of bread, 2 juices small cartons, some nutella jam and butter) a joke! I asked for the refund of the 30€ paid for breakfast! Overall very disappointed by this place. It's ok to have covid19 measures in place. It is wrong not to tell your clients in advance. And covid19 has nothing to do with the state (furniture and smell) of the apartment. Very confusing as the communal parts of the place (reception and corridor) smelled nice and with good furnitures. A sure thing I wont be coming back! The only "good and professional" event there was the young Amelie at the reception who couldn't do anything but feel sorry for us and try to help us the best she could

Dear Guest, Thank you for taking the time to share your feedback with us. We are very sorry that you felt your experience was not the one expected and for the issues you encountered. However, we are pleased to know that our team were attentive to all our concerns and immediately looked for the best solution and compensated you for any inconvenience. Amelie will be especially pleased to have had her efforts acknowledged. We are delighted to be able to welcome our guests back to ou hotel although they are still challenging times for everyone and regret that you were not completely satisfied due to the health measures, in line with official guidelines, that we have implemented for your welfare and that of our team alike. We have taken note of your suggestions. We hope we can welcome you back in the future. Kind regards, Carine Salas, General Manager

Good location, close to Disneyland Paris.

Customer review rating 4.1/5

Lewis Couples - 31/07/2020 Confirmed reviews ALL

Hotel was clean, rooms were nice, however, we had a few problems with the bathroom sink, these were eventually sorted though. Breakfast wasn’t the best, understandable during these times but still could of been better. Disappointed that there is nowhere to keep your luggage upon check out as our flight home wasn’t till 18.10 and had to be checked out by 11am. A limited shuttle to the Disney parks run but again we only used this once as the bus was crammed full of people and no chance of any social distancing happening. But it’s only a 15/20 minute walk to the parks so we chose that option every other time. Overall it’s a decent hotel, however we have stayed at better hotels on previous visits.

Dear Sir, Thank you for taking the time to tell us about your experience at the Hipark by Adagio Serris - Val d'Europe. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At HiPark by Adagio, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, La Direction

Well located for Disneyland

Customer review rating 4.1/5

Lizzy N. Families - 30/07/2020 Confirmed reviews ALL

Two night stay, good size room.

Fred v D

TripAdvisor rating 3.5/5

fredvandalum Couples - 29/07/2020 TripAdvisor review

Very nice hotel with lovely staff and everything was clean. The hotel look very good nice and clean swimming pool. O the swimming pool close early and only 1 chear in the room. Rest very good nice place to go back!

Good location and nice staff

Customer review rating 4.1/5

Anonymous Couples - 20/03/2020 Confirmed reviews ALL

The hotel was well located and the rooms were tidy and comfortable. The staff was very nice and helped us with any questions. There was also a free shuttle to the Disneyland Park, however it was often delayed. But as the Park is in walking distance, it was not a huge problem for us. Overall, we enjoyed our stay and would recommend staying at Hipark.

Well located to Disney

Customer review rating 4.1/5

Tamara Couples - 20/03/2020 Confirmed reviews ALL

The room could of been more cleaned. Went to charge my phone and found the previous persons pizza box from who ever stayed. The shower leaked when you had it on the water ended up everywhere. Nice location but I wouldn’t stay there again

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