Hipark by Adagio Serris - Val d'Europe 3 stars

I've booked a 4 people apartment with balcony for 1 night for my partner and I as the heatwave was in Paris and we wanted to find a place with AC and an outdoor pool. 1rst issue: only when you get there they tell you that for covid19 reasons no sunloungers are available by the pool. Fair enough but then you have to seat on the concrete around the pool. They must warn clients before they arrival! 2nd issue: as a were visiting our apartment, strong body odours smell + the balcony is only a joke as you cant even seat on it! I've complained to change room which is exactly what happened. Arriving in the new apartment ground floor, with a decent terrace facing the pool that you cant actually see. And they gave us half of a bottle of champagne in the room for the inconvenience. Also (which doesn't make really sense) this apartment was cheaper because of the absence of balcony (-18€) 3rd issue: arriving in the new apartment, a really strong and nasty damp smell in the bathroom, some unidentified stains o the sofa and furniture damaged etc etc I asked for compensation and got 26€ back 4rth issue: when booking I took 2 breakfast. But it's only in the morning they tell you all you gonna get is a picnic bag (2 croissants, 3 pains au cholocat, 2 pieces of bread, 2 juices small cartons, some nutella jam and butter) a joke! I asked for the refund of the 30€ paid for breakfast! Overall very disappointed by this place. It's ok to have covid19 measures in place. It is wrong not to tell your clients in advance. And covid19 has nothing to do with the state (furniture and smell) of the apartment. Very confusing as the communal parts of the place (reception and corridor) smelled nice and with good furnitures. A sure thing I wont be coming back! The only "good and professional" event there was the young Amelie at the reception who couldn't do anything but feel sorry for us and try to help us the best she could

Hotel was clean, rooms were nice, however, we had a few problems with the bathroom sink, these were eventually sorted though. Breakfast wasn’t the best, understandable during these times but still could of been better. Disappointed that there is nowhere to keep your luggage upon check out as our flight home wasn’t till 18.10 and had to be checked out by 11am. A limited shuttle to the Disney parks run but again we only used this once as the bus was crammed full of people and no chance of any social distancing happening. But it’s only a 15/20 minute walk to the parks so we chose that option every other time. Overall it’s a decent hotel, however we have stayed at better hotels on previous visits.

Two night stay, good size room.

Very nice hotel with lovely staff and everything was clean. The hotel look very good nice and clean swimming pool. O the swimming pool close early and only 1 chear in the room. Rest very good nice place to go back!

The hotel was well located and the rooms were tidy and comfortable. The staff was very nice and helped us with any questions. There was also a free shuttle to the Disneyland Park, however it was often delayed. But as the Park is in walking distance, it was not a huge problem for us. Overall, we enjoyed our stay and would recommend staying at Hipark.