Aparthotel Adagio Serris - Val d'Europe 3 stars

Customer review rating (ALL Rating) 4.1/5 1,206 reviews

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18 Cours de l'Elbe, 77000 SERRIS, France

Description

Hotel extras

  • Located a 15-minute walk from Disneyland® Paris

  • Close to La Vallée Village: 5-minute walk

  • Outdoor heated swimming pool, fitness center and sauna

  • Private indoor car park

Our accommodation(s)

Studio

Studio for 2 persons

  • 2 pers. max
  • 21 m² / 226 sq ft
  • Bedding 1 x Double bed(s) and 2 x Single bed(s)

Hotel location

Aparthotel Adagio Serris - Val d'Europe

18 Cours de l'Elbe
77000 SERRIS
France

GPS:48.858558, 2.786163

Telephone
Fax +33 1 64 17 32 01

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets welcome
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Meeting rooms
  • 100% Non Smoking Property

2 breakfasts

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.1/5  1,206 reviews

TripAdvisor Rating  3.6/5  2,170 reviews

Frustrating Experience

TripAdvisor rating 2.0/5

eliseganser TripAdvisor review

As many I’m sure do, we booked here for the shuttle to Disney. To our dismay they canceled the shuttle (while we were at the park) due to inclement weather. THEY DIDN’T TELL ANYONE. We were sitting at the shuttle spot for 30 minutes (with 100 other people) until we decided to walk back to the hotel. A little snow may merit slower shuttle times but this was unacceptable, and the rest of our visit it also didn’t ride. Besides that, the hotel is average at best. There were a lot of random broken things (soap pump, step-on garbage can, clothesline). The thermostat isn’t adjustable without having the front desk do it for you. The pillows were extremely flat (and I’m generally not picky). When I asked for a second they were out of extras, so I can assume I wasn’t the only person sleeping in discomfort. I was also surprised that the TV only had a few channels and no streaming services hooked up to it… I thought that was fairly standard nowadays.

Customer review rating 4.5/5

Guillaume J. V. Families - Confirmed reviews ALL

It was good !

Customer review rating 4.0/5

Rona L. C. D. Solo - Confirmed reviews ALL

I am an elderly wheelchair user most of the time so I have to rate it 8/10 as the fire alarm went off & there was no provision made for me to get downstairs nor did anyone check if I had managed to get downstairs. Had this been a real fire I wondered what the situation would have been. I was helped down the stairs but it did raise concerns about my safety as not meant to use the lift in these circumstances.

Customer review rating 4.5/5

Elizabeth R. M. D. Couples - Confirmed reviews ALL

Breakfast was great. DLP shuttle bus was amazing bonus. More towels without paying to get them washed would be my only issue.

Customer review rating 1.0/5

Ryotaro A. Couples - Confirmed reviews ALL

The hotel’s location was convenient in terms of proximity to Disneyland Paris and the outlet mall; however, access from the nearest station was quite far. While it was positive that a shuttle bus to Disneyland was provided, unfortunately the return shuttle did not arrive as scheduled. Overall, the hotel was generally clean, but there were several issues with the facilities. There was an unpleasant odor coming from the dishwasher, the hot water quickly turned cold which made showering difficult, and the hair dryer repeatedly stopped working, making it impossible to dry my hair properly. In addition to these issues, there were serious problems such as our stored luggage being moved by a third party without our knowledge and the shuttle bus from Disneyland not arriving. As a result, it cannot be described as a comfortable stay. While the front desk staff responded sincerely at the time of each issue, resolution required involvement from a manager. We were told to wait for further contact, but no response has been received to date. Overall, this stay left me with a sense of distrust toward the hotel.

Dear Customer, Thank you for taking the time to share your feedback regarding your recent stay at Aparthotel Adagio Serris - Val d'Europe. We appreciate your comments as they help us improve our services. I would like to address the concerns you have raised. While I am pleased to hear that you found our location convenient, I regret to learn about the difficulties you experienced with the shuttle service and the condition of the facilities. Your comments regarding the unpleasant odor from the dishwasher, the inconsistency of hot water, and the issues with the hair dryer are noted, and I understand how frustrating these matters can be during your stay. Additionally, I sincerely apologize for the miscommunication regarding your stored luggage. Our goal is always to ensure the safety and comfort of our guests, and it is concerning to hear that you felt a lack of trust in our services. I assure you that your experience will be taken seriously as we continuously work towards improving our guest experience. Thank you once again for your feedback, and I wish you safe travels in the future. Best regards, Aparthotel Adagio Serris - Val d'Europe

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Other web-users rate our hotel

  • 2,443 reviews 9.5/10 Location
  • 2,525 reviews 5.5/10 Room
  • 1,920 reviews 7.9/10 Service
  • 32 reviews 6.5/10 WiFi
  • 1,150 reviews 4.4/10 Cleanliness
  • 841 reviews 8.1/10 Value
  • 489 reviews 6.5/10 Breakfast
  • 15 reviews 3.3/10 Bar

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.