Aparthotel Adagio Serris - Val d'Europe 3 stars

Customer review rating (ALL Rating) 4.1/5 4,550 reviews

Aparthotel Adagio Serris - Val d'Europe
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+ 17 Services

Hotel extras

  • Located a 15-minute walk from Disneyland® Paris

  • Close to La Vallée Village: 5-minute walk

  • Outdoor heated swimming pool, fitness center and sauna

  • Outdoor heated swimming pool, fitness center and sauna

  • Private indoor car park

Hotel location

Aparthotel Adagio Serris - Val d'Europe

18 Cours de l'Elbe
77000 serris
france

Tel: +33164173200

Fax: (+33)164173201

Check-in from 15h00

Check out up to 11h00

  • RER :  A VAL D EUROPE

  • By plane

    CHARLES DE GAULLE At 30km / 18 miles

  • By train

    MARNE LA ALLEE TGV At 2km / 1 miles

GPS :48.858558, 2.786163

Hotel services

One breakfast Non contractual photo

Services in the hotel and nearby

Check-in from - Check out up to

In summary

  • Swimming pool
  • Car park
  • Wheelchair accessible hotel
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Meeting rooms
Catering services
  • No Restaurant
  • No Bar
  • Breakfast
    • Buffet
Meetings/Events
  • 3 Meeting rooms
  • Business Center
    • Self service business center
Accessibility
  • Wheelchair accessible hotel
Hotel Services And Equipments
  • Hotel informations
    • 210 rooms
    • 9 rooms for people with reduced mobility
    • No family room
    • No connecting room
    • 210 non-smoking rooms
    • 3 floors
  • Languages spoken at the hotel
  • Laundry / Valet Services
    • Dry cleaning / Ironing
  • Wi-Fi
    • High Speed WiFi
    • WiFi in the communal areas
    • High Speed internet
    • WiFi at the hotel
  • Air conditioning
    • Air Conditioning
  • Reduced mobility Facilities
  • 100% Non Smoking Property
  • Concierge
    • Concierge
Access to property
  • parking adagio Additional charge
    • On site
Well-being
  • PISCINE
    • Outside
  • Fitness center
    • On site

Our accommodation(s)

Studio for 2 persons

  • Max. number of persons: 2
  • Area: From 21 / 226 sq ft
  • Wireless internet in your room
  • High speed internet
  • Business Desk
  • Iron

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 1

  • Maximum size: 71

  • Maximum capacity: 90 people

Find out more

Our guest reviews for
Aparthotel Adagio Serris - Val d'Europe

100% genuine reviews from our guests

Find out more

ALL Rating 4.1/5

4,550 reviews

TripAdvisor Rating 3.5/5

1,925 reviews

Well located

Customer review rating 5.0/5

Anonymous Solo - 24/11/2021 Confirmed reviews ALL

It was a lovely hotel with a short walk to Disneyland paris!!! Clean tidy and and everything you needed.

Overcharged and room was never cleaned once.

Customer review rating 2.0/5

Anonymous Couples - 20/11/2021 Confirmed reviews ALL

Purchased online for 280ish then checkout it was 299 some how then at the hotel it jumped to 350 somehow…. Disappointed and the room was not cleaned once. Should have stayed in an Airbnb for what we bought.

Very good location

Customer review rating 4.0/5

Robert Couples - 19/11/2021 Confirmed reviews ALL

The location of the hotel is perfect for a visit to Disneyland Resort Paris, but also for a visit to the outlet village.

good middle class

Customer review rating 3.5/5

Rick Families - 09/11/2021 Confirmed reviews ALL

Nice rooms. expensive and poor breakfast nice location with stop for commuter bus just outside. closeness to Outlet and regular mall and bakery very close by

As expected stay

Customer review rating 4.5/5

Ryan Solo - 09/11/2021 Confirmed reviews ALL

The stay was as expected, a nice and pleasant one. Always great rooms with nice facilities. Staff were nice and helpful. Great location from the parks and shopping centre. My only issue with this stay is that the key card kept not working, even after only stepping out for 5 minutes, so was annoying after a long day to have to keep coming down to reception but the issue was more technical and not a reflection of the staff.

RAS

Customer review rating 4.0/5

Manon V. Couples - 09/11/2021 Confirmed reviews ALL

RAS

Well located

Customer review rating 3.0/5

Anonymous Families - 08/11/2021 Confirmed reviews ALL

Hotel is in need of a refurbishment. Our room (256) had broken furniture, the hairdryer didn't work, the kitchen had a missing door in the cabinets, the wc heater was always on and couldn't be turned off and one of the lights in the bedroom was not working.

Dear Sir , Thank you for taking the time to tell us about your experience at the Aparthotel Adagio Serris - Val d'Europe. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Adagio, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, La Direction

Agradable

Customer review rating 3.5/5

Anonymous Families - 07/11/2021 Confirmed reviews ALL

Lugar agradable

Great location

Customer review rating 4.0/5

Toria S. Couples - 02/11/2021 Confirmed reviews ALL

Location of the hotel was perfectly situated between the Disney parks and a shopping mall, also great transport links nearby for trips into Paris, hotel room was pleasant, only negative id give was we stayed 5 nights and the room doesn’t get cleaned or get clean towels and bedding unless requested and paid for

Good location for Disney but showing its age

Customer review rating 2.5/5

Rich Families - 01/11/2021 Confirmed reviews ALL

Solid room, nothing special. Great location for Disney as easily walkable. Staff very friendly and helpful. Decor is aging and in need of some update / tlc

Good location. But a bit noisy

Customer review rating 3.0/5

Anonymous Families - 31/10/2021 Confirmed reviews ALL

Hotel is great location for shopping and food. Room was nice with separate areas for sleeping. However there was a lot of noise bleed from other rooms. The corridor outside the room was very messy when we arrived and was being cleaned noisily throughout stay. Also no mention or acknowledgement of All Diamond status. Loyalty not rewarded.

Dear Sir , Thank you for taking the time to tell us about your experience at the Aparthotel Adagio Serris - Val d'Europe. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Adagio, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, La Direction

Worn down and the breakfast is a joke

Customer review rating 2.0/5

Steffan Families - 30/10/2021 Confirmed reviews ALL

The best things about the hotel are that the room was spacious and it is within walking distance of Disneyland (ca. 15 min)... and that is about it. On the bad side, the hotel is unfortunately very worn down; the wall paper is torn several places both in the hallways and in the room. In our room the carpet was visibly filthy, the laminate "wood" flooring was chipped, the switch in the toilet was dirty and missing its cover. There were signs of mould in the bathroom (which was the natural consequense of several joints between the tiles missing) and also the wall base was coming off a bit between the bathroom and the bedroom. Nothing to suggest that anything had been done in a long time to mend the these issues. Just to add to the misery the separately purchased breakfast is a laugh at EUR 15. You are treated to paper cups, plates and cutlery... The so-called buffet was limited to say the least, with no fresh bread and the juice came in small juice boxes. Finally all receptionists were barely helpful. They did the essentials upon check-in and check-out but did not exactly feel welcome. It felt a bit as every question was a bit of a nuisance to them.

Terrible

Customer review rating 1.5/5

Anonymous Couples - 27/10/2021 Confirmed reviews ALL

Very cold room. Things look cheap and broken. Bed was comfortable. I could have had the same room in Paris for 60 euro (+ 15 euro RER tickets), or half of what I payed for this room. Lesson learned, never again.

Dear Sir , Thank you for taking the time to tell us about your experience at the Aparthotel Adagio Serris - Val d'Europe. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Adagio, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, La Direction

Good Stay as Always

Customer review rating 4.0/5

Isabel Couples - 25/10/2021 Confirmed reviews ALL

Stayed here a few time - every time to go to disney Lovely stay as always Staff very friendly and helpful Room's always nice and big with everything you could need

Well located but dated

Customer review rating 3.5/5

Ann-marie S. Solo - 23/10/2021 Confirmed reviews ALL

Check in was slow. The rom was fine, basic though the carpet was in need of a deep clean. The corridors are dark and the lights took a while to come on, if at all, and the wall paper is peeling off. They provide a free shuttle to the parks, though as the last stop it is very full first thing. Only once was I asked for my hotel key to get on - perhaps they need to do this everytime?

Perfect stay

Customer review rating 5.0/5

Mo Families - 20/10/2021 Confirmed reviews ALL

Very good.

AWFUL TO AVOID

TripAdvisor rating 1.0/5

szsignature8 04/08/2020 TripAdvisor review

I've booked a 4 people apartment with balcony for 1 night for my partner and I as the heatwave was in Paris and we wanted to find a place with AC and an outdoor pool. 1rst issue: only when you get there they tell you that for covid19 reasons no sunloungers are available by the pool. Fair enough but then you have to seat on the concrete around the pool. They must warn clients before they arrival! 2nd issue: as a were visiting our apartment, strong body odours smell + the balcony is only a joke as you cant even seat on it! I've complained to change room which is exactly what happened. Arriving in the new apartment ground floor, with a decent terrace facing the pool that you cant actually see. And they gave us half of a bottle of champagne in the room for the inconvenience. Also (which doesn't make really sense) this apartment was cheaper because of the absence of balcony (-18€) 3rd issue: arriving in the new apartment, a really strong and nasty damp smell in the bathroom, some unidentified stains o the sofa and furniture damaged etc etc I asked for compensation and got 26€ back 4rth issue: when booking I took 2 breakfast. But it's only in the morning they tell you all you gonna get is a picnic bag (2 croissants, 3 pains au cholocat, 2 pieces of bread, 2 juices small cartons, some nutella jam and butter) a joke! I asked for the refund of the 30€ paid for breakfast! Overall very disappointed by this place. It's ok to have covid19 measures in place. It is wrong not to tell your clients in advance. And covid19 has nothing to do with the state (furniture and smell) of the apartment. Very confusing as the communal parts of the place (reception and corridor) smelled nice and with good furnitures. A sure thing I wont be coming back! The only "good and professional" event there was the young Amelie at the reception who couldn't do anything but feel sorry for us and try to help us the best she could

Dear Guest, Thank you for taking the time to share your feedback with us. We are very sorry that you felt your experience was not the one expected and for the issues you encountered. However, we are pleased to know that our team were attentive to all our concerns and immediately looked for the best solution and compensated you for any inconvenience. Amelie will be especially pleased to have had her efforts acknowledged. We are delighted to be able to welcome our guests back to ou hotel although they are still challenging times for everyone and regret that you were not completely satisfied due to the health measures, in line with official guidelines, that we have implemented for your welfare and that of our team alike. We have taken note of your suggestions. We hope we can welcome you back in the future. Kind regards, Carine Salas, General Manager

Fred v D

TripAdvisor rating 5.0/5

fredvandalum Couples - 29/07/2020 TripAdvisor review

Very nice hotel with lovely staff and everything was clean. The hotel look very good nice and clean swimming pool. O the swimming pool close early and only 1 chear in the room. Rest very good nice place to go back!

Great stay for Disney

TripAdvisor rating 4.0/5

gav39 Family - 13/12/2019 TripAdvisor review

Rooms fine, beds comfortable , easy walk or shuttle to psrcs , nearby supermarket , if expected to keep rooms clean should provide utensils, I would recommend stay for families we had a good stay ......

Ideal hotel for Disney visiting

TripAdvisor rating 5.0/5

65homers Couples - 18/10/2019 TripAdvisor review

This hotel is located near the Disbeyland, there is regular bus. Breakfast is tasty. Soft bed in the room. / От отеля ездит автобус до Диснейленда. На ресепшне вкусный маршмалллоу. Очень отзывчивый персонал.

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