Aparthotel Adagio Serris - Val d'Europe 3 stars

RAS

Hotel is in need of a refurbishment. Our room (256) had broken furniture, the hairdryer didn't work, the kitchen had a missing door in the cabinets, the wc heater was always on and couldn't be turned off and one of the lights in the bedroom was not working.

Lugar agradable

Location of the hotel was perfectly situated between the Disney parks and a shopping mall, also great transport links nearby for trips into Paris, hotel room was pleasant, only negative id give was we stayed 5 nights and the room doesn’t get cleaned or get clean towels and bedding unless requested and paid for

Solid room, nothing special. Great location for Disney as easily walkable. Staff very friendly and helpful. Decor is aging and in need of some update / tlc

Hotel is great location for shopping and food. Room was nice with separate areas for sleeping. However there was a lot of noise bleed from other rooms. The corridor outside the room was very messy when we arrived and was being cleaned noisily throughout stay. Also no mention or acknowledgement of All Diamond status. Loyalty not rewarded.

The best things about the hotel are that the room was spacious and it is within walking distance of Disneyland (ca. 15 min)... and that is about it. On the bad side, the hotel is unfortunately very worn down; the wall paper is torn several places both in the hallways and in the room. In our room the carpet was visibly filthy, the laminate "wood" flooring was chipped, the switch in the toilet was dirty and missing its cover. There were signs of mould in the bathroom (which was the natural consequense of several joints between the tiles missing) and also the wall base was coming off a bit between the bathroom and the bedroom. Nothing to suggest that anything had been done in a long time to mend the these issues. Just to add to the misery the separately purchased breakfast is a laugh at EUR 15. You are treated to paper cups, plates and cutlery... The so-called buffet was limited to say the least, with no fresh bread and the juice came in small juice boxes. Finally all receptionists were barely helpful. They did the essentials upon check-in and check-out but did not exactly feel welcome. It felt a bit as every question was a bit of a nuisance to them.

Very cold room. Things look cheap and broken. Bed was comfortable. I could have had the same room in Paris for 60 euro (+ 15 euro RER tickets), or half of what I payed for this room. Lesson learned, never again.

Stayed here a few time - every time to go to disney Lovely stay as always Staff very friendly and helpful Room's always nice and big with everything you could need

Check in was slow. The rom was fine, basic though the carpet was in need of a deep clean. The corridors are dark and the lights took a while to come on, if at all, and the wall paper is peeling off. They provide a free shuttle to the parks, though as the last stop it is very full first thing. Only once was I asked for my hotel key to get on - perhaps they need to do this everytime?

Very good.

I've booked a 4 people apartment with balcony for 1 night for my partner and I as the heatwave was in Paris and we wanted to find a place with AC and an outdoor pool. 1rst issue: only when you get there they tell you that for covid19 reasons no sunloungers are available by the pool. Fair enough but then you have to seat on the concrete around the pool. They must warn clients before they arrival! 2nd issue: as a were visiting our apartment, strong body odours smell + the balcony is only a joke as you cant even seat on it! I've complained to change room which is exactly what happened. Arriving in the new apartment ground floor, with a decent terrace facing the pool that you cant actually see. And they gave us half of a bottle of champagne in the room for the inconvenience. Also (which doesn't make really sense) this apartment was cheaper because of the absence of balcony (-18€) 3rd issue: arriving in the new apartment, a really strong and nasty damp smell in the bathroom, some unidentified stains o the sofa and furniture damaged etc etc I asked for compensation and got 26€ back 4rth issue: when booking I took 2 breakfast. But it's only in the morning they tell you all you gonna get is a picnic bag (2 croissants, 3 pains au cholocat, 2 pieces of bread, 2 juices small cartons, some nutella jam and butter) a joke! I asked for the refund of the 30€ paid for breakfast! Overall very disappointed by this place. It's ok to have covid19 measures in place. It is wrong not to tell your clients in advance. And covid19 has nothing to do with the state (furniture and smell) of the apartment. Very confusing as the communal parts of the place (reception and corridor) smelled nice and with good furnitures. A sure thing I wont be coming back! The only "good and professional" event there was the young Amelie at the reception who couldn't do anything but feel sorry for us and try to help us the best she could

Very nice hotel with lovely staff and everything was clean. The hotel look very good nice and clean swimming pool. O the swimming pool close early and only 1 chear in the room. Rest very good nice place to go back!

Rooms fine, beds comfortable , easy walk or shuttle to psrcs , nearby supermarket , if expected to keep rooms clean should provide utensils, I would recommend stay for families we had a good stay ......

This hotel is located near the Disbeyland, there is regular bus. Breakfast is tasty. Soft bed in the room. / От отеля ездит автобус до Диснейленда. На ресепшне вкусный маршмалллоу. Очень отзывчивый персонал.