Hipark by Adagio Serris - Val d'Europe 3 stars

Customer review rating 4.1/5 3,711 reviews

Hipark by Adagio Serris - Val d'Europe
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Room 1

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Hotel extras

  • Located a 15-minute walk from Disneyland® Paris

  • Close to La Vallée Village: 5-minute walk

  • Outdoor heated swimming pool, fitness center and sauna

  • Outdoor heated swimming pool, fitness center and sauna

  • Private indoor car park

Services in the hotel and nearby

Check-in from 15h00

Check out up to 11h00

Paying

Services and practical information
  • WIFI/Internet Access
  • Public indoor parkingPaying
  • Accessibility for people with reduced mobility
  • Pets allowedPaying
  • 100% non-smoking hotel
  • Air conditioned
  • Reception open 24 hours a day
  • Early check-in/Late check-outPaying
  • Dry cleaning / IroningPaying
  • Boutique GourmandePaying
  • Concierge
Leisure and activities
  • Outdoor unheated pool
  • Fitness centre
  • Well-being
Catering
  • BreakfastPaying
Business services
  • 1 meeting room(s)
  • Self service business centre
  • Copy/print service available
Information message

Hotel location

Hipark by Adagio Serris - Val d'Europe

18 Cours de l'Elbe
77000
serris
france

Tel: +33164173200

Fax: (+33)164173201

Check-in from 15h00

Check out up to 11h00

  • RER :  A VAL D EUROPE

  • By plane

    CHARLES DE GAULLE At 30km / 18 miles

  • By train

    MARNE LA ALLEE TGV At 2km / 1 miles

GPS :48.858558, 2.786163

Our accommodations

Studio for 2 persons

  • Max. number of persons: 2
  • Area: From 21 / 226 sq ft
  • Wireless internet in your room
  • High speed internet
Studio

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 1

  • Maximum size: 71

  • Maximum capacity: 90 people

Find out more

Our guest reviews for
Hipark by Adagio Serris - Val d'Europe

100% genuine reviews from our guests

Find out more

ALL Rating 4.1/5

3,711 reviews

tripadvisor

TripAdvisor Rating 3.5/5

1,874 reviews

AWFUL TO AVOID

TripAdvisor rating 3.5/5

szsignature8 04/08/2020 TripAdvisor review

I've booked a 4 people apartment with balcony for 1 night for my partner and I as the heatwave was in Paris and we wanted to find a place with AC and an outdoor pool. 1rst issue: only when you get there they tell you that for covid19 reasons no sunloungers are available by the pool. Fair enough but then you have to seat on the concrete around the pool. They must warn clients before they arrival! 2nd issue: as a were visiting our apartment, strong body odours smell + the balcony is only a joke as you cant even seat on it! I've complained to change room which is exactly what happened. Arriving in the new apartment ground floor, with a decent terrace facing the pool that you cant actually see. And they gave us half of a bottle of champagne in the room for the inconvenience. Also (which doesn't make really sense) this apartment was cheaper because of the absence of balcony (-18€) 3rd issue: arriving in the new apartment, a really strong and nasty damp smell in the bathroom, some unidentified stains o the sofa and furniture damaged etc etc I asked for compensation and got 26€ back 4rth issue: when booking I took 2 breakfast. But it's only in the morning they tell you all you gonna get is a picnic bag (2 croissants, 3 pains au cholocat, 2 pieces of bread, 2 juices small cartons, some nutella jam and butter) a joke! I asked for the refund of the 30€ paid for breakfast! Overall very disappointed by this place. It's ok to have covid19 measures in place. It is wrong not to tell your clients in advance. And covid19 has nothing to do with the state (furniture and smell) of the apartment. Very confusing as the communal parts of the place (reception and corridor) smelled nice and with good furnitures. A sure thing I wont be coming back! The only "good and professional" event there was the young Amelie at the reception who couldn't do anything but feel sorry for us and try to help us the best she could

Dear Guest, Thank you for taking the time to share your feedback with us. We are very sorry that you felt your experience was not the one expected and for the issues you encountered. However, we are pleased to know that our team were attentive to all our concerns and immediately looked for the best solution and compensated you for any inconvenience. Amelie will be especially pleased to have had her efforts acknowledged. We are delighted to be able to welcome our guests back to ou hotel although they are still challenging times for everyone and regret that you were not completely satisfied due to the health measures, in line with official guidelines, that we have implemented for your welfare and that of our team alike. We have taken note of your suggestions. We hope we can welcome you back in the future. Kind regards, Carine Salas, General Manager

Good location, close to Disneyland Paris.

Customer review rating 4.1/5

Lewis Couples - 31/07/2020 Confirmed reviews ALL

Hotel was clean, rooms were nice, however, we had a few problems with the bathroom sink, these were eventually sorted though. Breakfast wasn’t the best, understandable during these times but still could of been better. Disappointed that there is nowhere to keep your luggage upon check out as our flight home wasn’t till 18.10 and had to be checked out by 11am. A limited shuttle to the Disney parks run but again we only used this once as the bus was crammed full of people and no chance of any social distancing happening. But it’s only a 15/20 minute walk to the parks so we chose that option every other time. Overall it’s a decent hotel, however we have stayed at better hotels on previous visits.

Dear Sir, Thank you for taking the time to tell us about your experience at the Hipark by Adagio Serris - Val d'Europe. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At HiPark by Adagio, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, La Direction

Well located for Disneyland

Customer review rating 4.1/5

Lizzy N. Families - 30/07/2020 Confirmed reviews ALL

Two night stay, good size room.

Fred v D

TripAdvisor rating 3.5/5

fredvandalum Couples - 29/07/2020 TripAdvisor review

Very nice hotel with lovely staff and everything was clean. The hotel look very good nice and clean swimming pool. O the swimming pool close early and only 1 chear in the room. Rest very good nice place to go back!

Good location and nice staff

Customer review rating 4.1/5

Anonymous Couples - 20/03/2020 Confirmed reviews ALL

The hotel was well located and the rooms were tidy and comfortable. The staff was very nice and helped us with any questions. There was also a free shuttle to the Disneyland Park, however it was often delayed. But as the Park is in walking distance, it was not a huge problem for us. Overall, we enjoyed our stay and would recommend staying at Hipark.

Well located to Disney

Customer review rating 4.1/5

Tamara Couples - 20/03/2020 Confirmed reviews ALL

The room could of been more cleaned. Went to charge my phone and found the previous persons pizza box from who ever stayed. The shower leaked when you had it on the water ended up everywhere. Nice location but I wouldn’t stay there again

Great Stay

Customer review rating 4.1/5

Jeremy G. Families - 18/03/2020 Confirmed reviews ALL

This was our 1st visit to France. The room was great, and the staff very helpful. Very small distance from metro, the mall, and Disneyland. I would highly reccomend to any traveling with small kids.

Great stay

Customer review rating 4.1/5

Laura Couples - 17/03/2020 Confirmed reviews ALL

We had a lovely time on our recent trip to Paris. The rooms are clean and have good amenities. The location was great and the free shuttle bus to Disneyland park was amazing! Would definitely stay here again!

Exellent location for Disneyland

Customer review rating 4.1/5

Trevor Couples - 17/03/2020 Confirmed reviews ALL

First impressions were that the hotel was very tired and in need of a complete makeover, room was the same, carpets were dirty, there was only one chair, we had to request a second one. To sum up the room was functional, had just about enough equipment for two people. Car parking is very expensive at 15 euro's per day.

Close to the parks, comfy room

Customer review rating 4.1/5

Basil Couples - 17/03/2020 Confirmed reviews ALL

Nice size room and helpful staff

Great location

Customer review rating 4.1/5

Angela A. Families - 16/03/2020 Confirmed reviews ALL

Great location for visiting Disneyland Paris with clean well equipped rooms

Prime location

Customer review rating 4.1/5

Christine Friends - 16/03/2020 Confirmed reviews ALL

This is the second time I have stayed here. It is comfortable and the staff are all very accommodating and friendly. Great location, close to trains and Disneyland is a short walk away (or bus).

Well within walking distance of Disney & shops

Customer review rating 4.1/5

K. F. Friends - 15/03/2020 Confirmed reviews ALL

Super convenient for Disney land & shops alike, lovely & clean hotel with fantastic amenities

Fabulous accommodation with friendly staff

Customer review rating 4.1/5

Aine K. Families - 10/03/2020 Confirmed reviews ALL

Very brief overnight stay but lovely experience. Sparkling clean, spacious and well equipped apartment with truly lovely staff.

Well located, good shuttle service

Customer review rating 4.1/5

Mafalda Couples - 09/03/2020 Confirmed reviews ALL

Very nice staff, good amenities but the stove didn't work very well

We lost the cuddle beers

Customer review rating 4.1/5

Michael V. H. Families - 03/03/2020 Confirmed reviews ALL

We lost our cuddle beers from my daughter. It was a normal fluffy beer and en small "Simba" lion cuddle of the Lion King.

Lovely stay

Customer review rating 4.1/5

Ibtaszam Families - 02/03/2020 Confirmed reviews ALL

We stayed at Hipark with my family in February. It was a comfortable stay and the kids also had a lovely time. The kitchen was very well equipped. We didn’t cook but there were pots and pans etc. Only thing missing was a sharp knife. Maybe it’s health and safety but cutting, chopping would have been difficult. Shops are only 8 minutes away and free shuttle bus to Disney stops just outside the hotel. We would stay here again.

Ignored

Customer review rating 4.1/5

Karen W. Families - 01/03/2020 Confirmed reviews ALL

Not told where facilities were No shower gel despite asking twice Never had room cleaned , not once No second bed made despite booking a room for 4

Dear Customer, Thank you for taking the time to send us your comments. I’m sorry to hear that our housekeeping service did not meet your expectations. W remind you that this is an aparthotel and daily cleaning is not inlcuded.A chargeable à la carte housekeeping service is available, and reception is at your disposal to arrange this. We hope to have the pleasure of seeing you again soon at one of our Adagio aparthotels in Europe. Kind regards, La Direction

Very well located

Customer review rating 4.1/5

Erin Families - 28/02/2020 Confirmed reviews ALL

It was well located and service was brilliant

Fantastic hidden gem

Customer review rating 4.1/5

Keely Families - 26/02/2020 Confirmed reviews ALL

Unfortunately booked 1 night only but we will return for longer without a doubt! Ideally located, clean and well equipped hotel. Couldn’t find anything that we wasn’t happy with! Completely satisfied Thanks Hipark see you soon!

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