Hôtel Mercure Marne la vallée Bussy St Georges 4 stars

I've booked this hotel 2 times already for a visit to Val D'europe & Disneyland and both visits were very good, especially in comparison to the extremely/ridiculously overpriced outdated Disney hotels! The Mercure hotel is a nice, modern, clean hotel, very good price/quality, friendly staff, clean rooms, very good beds & pillows, good breakfast buffet & free parking! Downside: we had a room on the first floor (street side) and the windows are not very well isolated so we could hear the street noise..

We booked one night at this property and had one night connected to Disneyland park tickets with another property. Not only is the location very conveniently located to Disneyland (just two stops away) and the station is less than 5 minutes by walk. Also the front desk staff (blonde Lady with glasses) was very friendly and kind. She helped us in several situations, whether it was my lil baby that did throw up or arrange transportation to the other hotel late in the evening. She was just great!! Breakfast and the service was awesome as well. Great variety and the waiter did also explain what’s where to find. He took one of the kids to get her own hot chocolate so she felt really empowered and ready for the exciting day! Next time we’ll come to visit we’ll stay at this hotel again!

Everything as expected no complaints

Only one night but a lovely little hotel, nice breakfast with good options. Clean reception with a bar area. Very helpful front desk. Nice sized room

The stay extremely pleasant and relaxing. The room was nicely appointed, the staff were very helpful and friendly, and the breakfast was a nice way to start a day of sightseeing. If all your hotels are like this I have a new go to brand. Thanks for making my trip even better.

I would like to thank you both for the wonderful time me and my husband had during our stay in Paris. It was truly memorable honeymoon for both of us and lovely birthday for me! You have a very beautiful property and all of your staff has been nothing but amazing to us, especially incredible Alessia and Ana. We both agreed that we will be definitely coming back very soon! Thank you again for having us and I wish you both great start of the new week!

The girl at reception was wonderful. She explained how to get into the car park, take the train to Disney, changed a dinner reservation for us and brought us extra pillows! She even advised me of a special that they were having on the train that day an anti-pollution deal that gave unlimited travel for less than 2 tickets. The weather was quite hot and the a/c did not quite keep up but it was manageable. One day we came back to our room and the ac had been shut off which I did not appreciate. The location is very easy access to the train and Disney. I felt safe with my husband and child but I did notice some characters near the train station and kids loitering around the hotel. No one bothered or spoke to us though. The room was spacious and had great storage options. I liked the seperate toilet, shower and closet area, it allowed me to get into my things and shower without disturbing my family while they slept. Overall this was a great stay and we would stay here again if in the area.

Staff were friendly, room was clean and plenty of power and USB charging points. Very small WC, hard to get in and close door

Warm welcome with lots of help

Almost perfect for what we needed. Only negative was choice and quality of food in restaurant - a few more options would be great, and not cooked quite so extensively...

The room was spacious, the staff was lovely, the location was perfect. Upon checkin we were greeted by a wonderful woman who went out of her way to make sure we had what we needed. She explained the location and how to get to Disney, she delivered extra pillows to my room and most importantly she phoned to change a dinner reservation for us and sat on hold waiting for them to answer while she was bringing us pillows at the same time. They answered the phone while she was standing in my doorway and she took care of everything right in front of me. She was extremely friendly and should be appreciated. It was around 7pm on August 26. I did not get her name.

personal service, all staff very helpful

The room, hotel and location are extremely lovely and were more than enough than what I needed, which I was pleased about. However an unfortunate fire incident meant an evacuation was needed during the middle of one of the nights I stayed there, but that can’t be blamed on the hotel. What was particularly annoying was the housekeeping staff who kept knocking on my door every morning, despite me requesting my room not to be attentes to during my stay, as I would be sleeping in very late (to hours such as 3-4pm) due to my very late work shifts, meaning I came back to the room late, and started at hours such as 5-6pm.

I am sure you have received many complaints. My point to you is that the fire alarm was not used to wake guests but a member of staff banging on all door and shouting. We were not guided to go to an emergency point. I left my room 229 and used the fire exit and was the only person who did. I know this because the door was locked and I had to find a method to open it. I am not sure it was required to wake everyone anyway as the fire was in the car park. The morning staff were embarrassed and offered me a discount. Accor needs to run more frequent safety practice sessions with staff.

Hotel clean however internet was really bad. Cannot get connection in the room at all.