Hôtel Mercure Marne la vallée Bussy St Georges 4 stars

Customer review rating (ALL Rating) 4.5/5 956 reviews

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Description

Hotel extras

  • New bed linen in 2022; family rooms

  • Restaurant open Monday to Thursday evenings; bar and room service

  • Opposite Bussy-Saint-Georges RER station

  • Secure private parking lot

  • 5 minutes from Disneyland Paris

Our accommodation(s)

Hotel location

Hôtel Mercure Marne la vallée Bussy St Georges

44 Boulevard Antoine Giroust
77600 BUSSY SAINT GEORGES
France

GPS:48.839053, 2.712106

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Restaurant
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

LE PUZZLE

Please note that our restaurant is open from Monday to Thursday evening from 7pm to 10pm. As it is closed on Fridays, Saturdays and Sundays, light meals are available from the bar of our hotel.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  956 reviews

Customer review rating 3.0/5

Bianca B. Families - Confirmed reviews ALL

We really liked the breakfast – it was tasty and varied – and the overall atmosphere of the hotel was friendly, with many families and children, which was nice. However, what we did not like is that the hotel does not look or feel like a 4-star hotel. It is old and quite worn. In the room there are many signs of wear and damage, and you don’t feel like you are staying in a 4-star property. The price-quality ratio is not good. It would be more reasonable if it were cheaper and rated as a 2–3 star hotel. When you pay almost €200 per night for a 4-star hotel, you have different expectations, and unfortunately, our experience did not match those expectations. Before coming here, we stayed at another hotel from the same group (Novotel), also 4 stars and at a similar price, and the conditions there were completely different – much better. That is why we were quite surprised when we arrived here. I even mentioned at the reception that I was not satisfied with the room. I was told to come back the next day and that we would be given another room, but we didn’t return because we would have had to move all our luggage and we didn’t have the time. I still appreciate that the reception staff tried to respond to our request.(**I would also like to mention that the hotel we stayed at before was Novotel, just 5 minutes away – same area and similar price, but with much better conditions. This is not really acceptable, as it clearly shows that this hotel should either lower its price or star rating, or improve its standards. Regarding the reservation, I initially booked directly via email and phone. Later, I needed to extend my stay by one more night, but when I called, I was told they couldn’t add the extra night due to an issue with the reservation system and that I had to book it myself. Unfortunately, that didn’t work, which is why we had to stay one night at another hotel before coming here, as there was no availability for that extra night.**) Regarding the staff, some were kind and helpful, others not very professional. When we arrived earlier, one person at the reception took our luggage, but in the evening, when we came back to check in, there was someone else who did not seem to know anything about our reservation or that we were arriving with two children. The room was not prepared for four people – the sofa bed was not set up – and in the end, we had to arrange it ourselves. Overall, I believe the hotel either needs renovation or a lower star rating.

Customer review rating 5.0/5

Chloe H. Solo - Confirmed reviews ALL

The staff are WONDERFUL. They’re all so attentive and caring.

Customer review rating 5.0/5

Stephen S. Families - Confirmed reviews ALL

Third time of staying here for easy access to Disneyland Paris. Breakfast was great, staff were exemplary and the accommodation met all our needs.

Thank you for your excellent rating and for your loyalty. We are delighted that your stay met your expectations, especially thanks to our location, breakfast, and team. We look forward to welcoming you again soon. The Hotel Team

Customer review rating 4.0/5

Sutapa M. Families - Confirmed reviews ALL

Location is proximity to several eateries, cafes, shops and the railway station. Basic but clean rooms

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Ana

Customer review rating 4.0/5

Yiu C. L. Families - Confirmed reviews ALL

Except one of the reading lamp is broken, all others are good

Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Ana.

Other web-users rate our hotel

  • 489 reviews 9.3/10 Location
  • 593 reviews 7/10 Room
  • 616 reviews 9.2/10 Service
  • 294 reviews 9.1/10 Breakfast
  • 259 reviews 7.6/10 Cleanliness
  • 5 reviews 2/10 Wellness Area

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