Hôtel Mercure Marne la vallée Bussy St Georges 4 stars

Our stay was good and we were extremely grateful at Lucie's help. Mercure is one of our favourites.

Overall good stay

All went very well. Staff helpful. Rooms lovely - décor.

We have been visiting this hotel once a year, for the past five years. This weekend was the first time with our baby of 7 weeks old. The welcoming was warm and they arranged a baby bed for our son. Unfortunately the shared spaces were not clean at all. The toilets were really dirty. Also, the bar was not clean at all. (Last night's peanuts were still on the ground). The tables were not clean either. The moment we wanted to change our little one’s diaper, the designated room to do it in, was closed. We were forced to change our baby on a, also dirty, table in the lobby. A member of the staff immediately came to us and told us in the least polite way possible that people had to eat on that table and we had to use the designated room. When we told her it was closed she looked very surprised and took off without saying a word. A very unpleasant experience and memory of our last day here. Looking forward to Paris next year, will reconsider staying at this hotel though.

Heating barely wored and the room temperature was not ideal. The water temperature switched back and for and was difficult to regulate Bad water pressure. Dinner at the resto is pretty average, better try other places around

- cold (heater didn't work) - low water pressure in the shower - water temperature changing from cold to too hot - personel at reception slow for cheking in and cheking out (at 8:00am only one person attending and the subconsequent long cue) - had dinner once and the ordered porc, teh most expensive dish if I rememebr well, and it was overly cooked. once colleague ordered the same and idem.

As usual the mercure hotel was very good. The breakfast was also good, except the section of the hot meal (eg.English breakfast) Unfortunately there was a stupid argument with the reception lady and the night watcher on the issue of an extra large for my daughter's room on saturday ,2nd november..Many reasons were given that this was not possible. Only after I got angry and said I would mention this in my hotel appraisal form, the blanket was put in the room. Maybe as a retaliation (?) my wake up call for the next morning did not come through. Marcel Lescrauwaet

Only one of the beds was made and had to request the second be made up. Breakfast was poor, everything missing and no re-makes (9am Sunday). Was told that this was because "you all decided to.come down at once" ended up buying breakfast externally. Staff was helpful and pleasant otherwise.

We were greeted warmly, explained everything, our kids enjoyed play area very much and tasty (and free!) kids menu. Room was very comfortable, albeit bathroom could use some freshening up, breakfast was delicious, parking easy and free. Everything really went super well, except when an employee at check out seemed to have no idea what express check out was and was very unfriendly. If not for her, would have given 10 stars hands down.

I've booked this hotel 2 times already for a visit to Val D'europe & Disneyland and both visits were very good, especially in comparison to the extremely/ridiculously overpriced outdated Disney hotels! The Mercure hotel is a nice, modern, clean hotel, very good price/quality, friendly staff, clean rooms, very good beds & pillows, good breakfast buffet & free parking! Downside: we had a room on the first floor (street side) and the windows are not very well isolated so we could hear the street noise..

The girl at reception was wonderful. She explained how to get into the car park, take the train to Disney, changed a dinner reservation for us and brought us extra pillows! She even advised me of a special that they were having on the train that day an anti-pollution deal that gave unlimited travel for less than 2 tickets. The weather was quite hot and the a/c did not quite keep up but it was manageable. One day we came back to our room and the ac had been shut off which I did not appreciate. The location is very easy access to the train and Disney. I felt safe with my husband and child but I did notice some characters near the train station and kids loitering around the hotel. No one bothered or spoke to us though. The room was spacious and had great storage options. I liked the seperate toilet, shower and closet area, it allowed me to get into my things and shower without disturbing my family while they slept. Overall this was a great stay and we would stay here again if in the area.

The hotel is very good location for Disneyland and go center. If you have more plan to spend time in Disneyland without car, the hotel is good choice. There are a lot of restaurant and supermarket near the hotel. Only one thing we disappointed that the egg in the breakfast was not cooked. we spent always 10 min to cook eggs.

I am beyond happy to share that my stay here was above my expectation! I loved the rooms,the service, the staff....I can go on and on. I did not get the names of the people that were on duty or who went out of their way for me but I can share my story. I enjoyed a one night stay, two rooms with 6 guests.The rooms were MODERN,CLEAN,WEL LIT and COMFORTABLE. When we checked in, the gentleman on duty literally showed us where the parking garage was as we came in late and were very tired. Thank you so much! When we checked out, we were late for breakfast BUT a staff member who saw us on the elevator was KIND enough to share that she would be able to allow for us to have croissants and such before they closed the doors. The breakfast by the way was DELICIOUS as they also gave us pancakes, sausage, fruit and eggs. I had a cappuccino and was ready to see the city of Paris! I would HIGHLY RECOMMEND THIS HIDDEN GEM.Did I say they were reasonably priced? What a nice added bonus! will definely stay at another one of their hotels soon!

Arrived late in the evening, asked for privilege room got it, once in the room I have found out that nothing is there. No privilege drinks - just one water. Cafe machine was in the room but no capsules, no sugar nothing. No extra cosmetics in bathroom that are usually in privilege room. When ask in reception where is mu privilege stuff I was told that sorry I don't have any of those items at my desk and that was it... And AC was not working - making lot of noise and not blowing cool air... I think it's time to switch different hotels network as this is not the first time I'm disappointed in mercure or novotel network.

+room, bf and service is good, ariund hotel have many restaurant and minimart&supermarket, surrounding area look friendly - lift need maintenance, we have to pay extra charge for my kids staying with us despite it shows in the booking that stay for free. Car park enteance is very small.