Novotel Marne-la-Vallée Collégien 4 stars

Customer review rating (ALL Rating) 4.6/5 1,288 reviews

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2 Allée des Portes de la Forêt, Z.A.E Les Portes de la Forêt, CS 50024, 77090 COLLEGIEN, France

Description

Hotel extras

  • Brand new cozy bedding with mattress topper

  • Our modern and unique seminar spaces and its homemade catering.

  • Cnoce Restaurant and its seasonal menu

  • Free large private parking lot

  • 15 minutes by car from Val d'Europe and the Disneyland Paris parks

Our accommodation(s)

Hotel location

Novotel Marne-la-Vallée Collégien

2 Allée des Portes de la Forêt, Z.A.E Les Portes de la Forêt, CS 50024
77090 COLLEGIEN
France

GPS:48.83067, 2.678132

Telephone
Fax +33 1 64 80 48 37

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

CNOCE

At our place, things are cooking again. Discover a seasonal cuisine with delicate flavors and artfully prepared fresh produce. The terrace is open from May 19 and the restaurant is available for guests.

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Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.6/5  1,288 reviews

Customer review rating 4.5/5

Agostino C. Families - Confirmed reviews ALL

everything was good, good value for money

Thanks for that great review ! The team of Novotel Marne la Vallée Collégien

Customer review rating 0.5/5

Amanda B. Families - Confirmed reviews ALL

First 2 nights the aircon was turned off but we could open the window. 3rd night we returned to find that someone had closed the window and it would not open. Staff said window was jammed, there was nothing they could do and the aircon had been turned on but was on the lowest setting so basically didn’t do anything to cool the room. They provided 3 fans to help us but refused to move us to another room. No compensation offered. It was 24 degrees outside and extremely hot in the room. I was travelling with a 3 year old and 5 year old. I have now cancelled the next 2 reservations (one in July and one in August) as having a window that won’t open (according the staff they jam all the time) and poor air con is not acceptable in the summer.

Dear Amanda B., Thank you for taking the time to share your feedback. We would like to clarify that during this mid-season period, temperature perceptions can vary significantly from one guest to another—some may feel cold while others may feel warm. For this reason, we adjust our systems progressively. On the day of your arrival, the heating system had been turned off and the air conditioning system was switched back on. However, due to the size and complexity of our building, there is an unavoidable delay of approximately 24 to 48 hours before the change becomes fully effective in all rooms. We sincerely regret the inconvenience you experienced regarding the temperature in your room, as well as the issue with the window. While our team did their best to provide immediate solutions, such as supplying fans, we understand that this may not have fully met your expectations, especially while traveling with young children. Please be assured that your comments are taken very seriously, and we are continuously working to improve both our technical systems and our service. We truly regret that this experience led you to cancel your future reservations and hope we may have the opportunity to restore your confidence in the future. Kind regards, HERY Stéphane

Customer review rating 0.5/5

Michael S. Business - Confirmed reviews ALL

I have requested 3 times to send me the invoice modified because your system does not reflect correct invoice parameters. I have asked several times per mail and in person.

Customer review rating 5.0/5

Andrei F. Business - Confirmed reviews ALL

Pleasant staff, clean and modern rooms, good breakfast, nice atmosphere.

Madame, Monsieur, Nous vous remercions d'avoir pris le temps de partager votre avis. Nous espérons vous revoir très bientôt! Veuillez agréer, Madame, Monsieur, nos salutations distinguées.

Customer review rating 4.5/5

Richard H. Business - Confirmed reviews ALL

GOOD

Dear Sir Thank you for your review of our hotel. We are delighted that you enjoyed your stay and hope to welcome you back again very soon. Sincerely, Novotel Marne la Vallée Collégien

Other web-users rate our hotel

  • 372 reviews 9.4/10 Location
  • 665 reviews 6.9/10 Room
  • 1,166 reviews 9.6/10 Service
  • 8 reviews 5.5/10 WiFi
  • 444 reviews 8.5/10 Food
  • 320 reviews 8.5/10 Breakfast
  • 313 reviews 8.3/10 Cleanliness
  • 239 reviews 9.4/10 Vibe

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